For small office networks located within the state ofMissouri, Progent's Microsoft and Cisco certified technicians can deliver online assistance and remote troubleshooting to solve your computer system issues quickly and affordably. Progent has developed enterprise-grade skills, sophisticated tools, and support knowledge bases to diagnose and fix IT problems while avoiding the expense and delays normally associated with on-site technical service calls.
If yourMissouribusiness is situated outside of the larger metro areas such asKansas City, St. Louis, Springfield, or Independence, your nearby network support choices may be limited in technical capability, or unavailable during a crisis. This can result in a network that is unusable or causing efficiency loss due to technical issues going unresolved for too long. Progentís team of seasoned network professionals average more than 12 years of real-world industry experience, in the trenches of network systems support, performing a large range of technical tasks for a varied range of customers. This means you obtain not only the technical expertise needed for the task, but a consultant with proven methods for applying that expertise to deliver affordable network solutions.
CISA-certified Cybersecurity Audit Consultants
The Certified Information Systems Auditor accreditation is a globally recognized achievement that represents mastery in IS security auditing. Certified by the American National Standards Institute, the CISA credential has consultants undergo an extensive test administered by the ISACA international professional association. Progent can provide the expertise of a CISA-Premier Cybersecurity audit professional trained to help companies in the areas of information systems audit services, information technology governance, network assets and architecture lifecycle, IT support, safeguarding of data assets, and business continuity preparedness.
Business Intelligence Reporting and Analytics Consulting and Troubleshooting
Progentís BI reporting experts can provide online and on premises expertise to assist your organization with any aspect of business intelligence (BI) reporting ranging from debugging or modernizing applications to designing and deploying an advanced BI solution. Progent's management reporting experts can help you to support your existing reporting environment, help you to upgrade reports and databases from a discontinued reporting product to a modern one, and deliver custom online mentoring to meet your specific needs. Progentís management reporting consultants can provide experience in the leading business intelligence reporting tools including Microsoft's SQL Server BI suite (Integration Services, Analysis Services, and Reporting Services), Management Reporter/FRx, Microsoft Access, Crystal Reports, Power BI, Excel BI add-ins including Power Pivot, Power Query and Power View, and Report Designer.
Disaster Recovery/Business Continuity Planning Support
Progent offers high-level online expertise for disaster recovery/business continuity planning, testing, and training to assist your company to respond to potential catastrophes, reduce service disruption for your essential network operations, eliminate lost information, and meet examiners' letters and contractual requirements. Progent's business continuity experts can team with your management and IT administration staff to perform risk and business impact evaluation, define dependencies, specify human and physical resources needed to run your organization, determine business-critical network services and specify allowable recovery times, qualify colocation centers, set up secure remote connectivity for crucial employees, implement emergency notification systems and define duties for staff, document a complete recovery plan, and train management and technical staff to execute the business continuity solution. Progent's Windows Server 2019 high availability (HA) cluster consultants and Windows Server 2016 disaster recovery/business continuity consultants can help you to design and build an affordable disaster recovery solution for multi-site or hybrid cloud environments using failover cluster tools field-tested in Microsoft's Azure public cloud.
Microsoft Desktop Virtualization Support Services
Microsoft's desktop virtualization solutions reduce the effort needed for IT managers to deploy software programs so that they are standardized across an entire user base, offer the power to control access to critical information, and allow fast deployment of additional or updated workstations. In Windows Server 2016, the Terminal Services tool has been enhanced and named Remote Desktop Services. Microsoft's new Virtual Desktop Infrastructure that powers RDS simplifies desktop connectivity, improves responsiveness, tightens data security, centralizes management, and offers a nearly seamless user experience. Progent's desktop virtualization engineers can assist you to assess the strategic benefits of Microsoft's desktop virtualization technologies, set up test and production environments, improve your system infrastructure to support virtual clients effectively, assess and remediate security issues, and train your network administrators to utilize industry best practices to gain a fast ROI from desktop virtualization.
Juniper Networks Support
Progent's Juniper Networks-certified network engineers can help you to design and implement Juniper Firewall and VPN platforms, enhance and troubleshoot your infrastructure, and migrate efficiently from discontinued devices to current releases. Progent's Junos OS engineers offer support for Juniper's premiere network operating system to help you to streamline the administration and improve the protection of your Juniper VPN appliances firewalls, and routers. Progent also has extensive experience supporting Juniper's NetScreen OS and ScreenOS software platformS and can help organizations manage networks that include a mix of Juniper's OS platforms.
Progent's Test and Design Lab at the Herakles/Quality Technology Services Colocation Center
Progent's Test and Training Lab located at the QTS Data Center in Sacramento is available for piloting mission-critical applications, creating efficient migration procedures, assessing and optimizing performance, designing or verifying business continuity solutions, resolving compatibility issues, and building training environments for the latest technologies. For Progent customers without adequate internal resources to configure proper test environments, the lab cuts capital outlay and engineering risk and helps keep vital IT initiatives on schedule.
Planning Deployments of Cisco's Managed Switches
Progent's Cisco-certified CCIE network consultants offer expert remote and on-premises consulting and technical support for Cisco's Catalyst, Nexus and Meraki series of fixed and modular switches for environments that run the gamut from small or midsize organizations and campus LANs to enterprise data centers and ISPs. Progent can help you to implement Cisco's quickly evolving switch technology to achieve the speed, expandability, resilience, virtualization, data protection and manageability needed by your business. To learn about Progent's consulting services for Cisco's extensive portfolio of Catalyst switches, refer to Catalyst switch consulting services. For information about Progent's consulting services for Cisco's Nexus Series of switches, refer to Nexus switch consulting and troubleshooting services. To learn about Progent's support services for Cisco Meraki switches, see Cisco Meraki switches consulting services.
Progent's Consulting and Training Services for Microsoft Office Word and Microsoft Office 365 Word
Progent's certified Office Word and Office 365 Word experts offer a broad selection of economical online consulting services to help your organization to maintain your legacy Microsoft Word solution or assist you to upgrade to a newer release of Microsoft Office Word. Services available from Progent's experts include VBA programming, isolating and fixing compatibility issues between various releases of Word, integrating Word with other Microsoft Office applications such as Excel and Microsoft Outlook or with third-party platforms and add-ons,network optimization for dependable. reliable cloud access, security and compliance support, and smart phone and tablet synchronization, and remote Office Word training sessions tailored for your special requirements.
Comprehensive Reporting of Services
Progent produces full and detailed documentation of all service work to make sure clients do not feel like a hostage to their support company. Progent sends email accounts of support activity immediately after finishing each service task, and also sends a hard copy along with monthly billings. Comprehensive IT support documentation makes it less risky for customers to move to a new support organization or assume increased service responsibilities internally. Good service reporting also give IT managers the information needed to assess the quality of support services and produce better informed IT budgets.
Data Backup and Recovery Consulting Services
Progent's backup experts offer support for a broad range of products and services that provide solutions for backing up Microsoft Windows, Apple Mac, and Linux servers and desktops plus laptops and smartphones. Progent supports all major data protection platforms by delivering services such as Altaro VM Backup consulting, Barracuda Backup and disaster recovery planning expertise, and DoubleTake/Carbonite solutions. Progent can also provide help with Acronis Backup and Recovery, Mozy, Retrospect, Apple Time Machine, Symantec Backup Exec, BackupAssist, HP Data Protector, and FLARs. For large organizations, Progent offers VMware Site Recovery Manager (SRM) consulting. In addition, Progent's ProSight Data Protection Services are available to small and mid-sized businesses as an affordable end-to-end service for secure backup and disaster recovery (BDR).
Ransomware Removal and Recovery Consulting
Recent versions of ransomware not only scramble vital online information but also infect many available system backup resources. Progent's seasoned ransomware cleanup consultants can assist you to reconstruct a network damaged by a ransomware crypto-worm such as Ryuk, WannaCry, Hermes, Cerber, TeslaCrypt, or MongoLock. To learn more, see ransomware removal and system recovery consulting.
Talk to a Progent Computer Support Expert
To learn how you can contact a Progent network consultant for remote or onsite expertise, call 1-800-993-9400 or go to Remote Network Help.