For small office network systems located in the state of Missouri, Progent's Microsoft and Cisco certified engineers can deliver phone support and troubleshooting to resolve your computer system troubles quickly and cost effectively. Progent has acquired top-notch skills, advanced software utilities, and support databases to troubleshoot and repair network problems while avoiding the high cost and time delays associated with in-person service visits.

If your Missouri small business is situated beyond the larger metro areas such as Kansas City, St. Louis, Springfield, or Independence, your local computer support options may be limited in technical expertise, or unavailable during urgent situations. This can result in a computer network that is unusable or causing productivity loss due to technical issues persisting for too long. Progent’s staff of field proven network engineers average more than 10 years of real-world computer industry experience, in the trenches of IT support, performing a large range of technical projects for a broad range of customers. This means you get not just the technical know how needed for the task, but an expert with field proven methods for applying those skills to provide cost effective network solutions.

Part-time CIO Support Services
Progent can provide organizations with an information management professional who can act as a part-time CIO. This experienced IT officer can offer strategic direction to assist you to integrate sensible IT products to improve business processes so they match better with your corporate goals. Your company can develop and implement a well conceived information technology strategy without incurring the cost of a full-time senior IT executive. Vital services Progent's part-time CIO can carry out include strategic planning, planning technology budgets, creating models for Total Cost of Ownership, optimizing business processes, reviewing contracts with suppliers, defining security policies, business impact analysis, streamlining network management, software revision management, network asset documentation control, and disaster recovery/business continuity planning.

ProSight LAN Watch Server and Desktop Remote Monitoring Service
ProSight LAN Watch is Progent’s server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to help keep your network running efficiently by tracking the state of critical assets that power your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your specified IT personnel and your assigned Progent consultant so all potential problems can be addressed before they have a chance to impact productivity. Learn about the complete ProSight series of low-cost managed services for small and mid-size businesses.

Planning and Configuration Consulting for Cisco's Meraki Cloud-managed Wi-Fi Access Points
Progent's Cisco Meraki wireless AP consultants provide remote and onsite support to help businesses of any size to design, deploy, maintain, expand or troubleshoot Wi-Fi networks that utilize Cisco Meraki APs. Progent can assist you to configure and support Meraki-based wireless networks for environments that range from a telecommuter's home or a remote office to a campus or a nationwide enterprise. Progent can also assist you to integrate other Cisco products including Catalyst, Nexus and Meraki switches, routers and firewalls to build a seamless ecosystem that delivers identical connectivity, responsiveness, security compliance, ease of management and uptime for wired and Wi-Fi clients regardless of their mobility or device. (Refer to Cisco Meraki switches integration.)

Progent's Online Consulting, Development and Training Support for Microsoft Office Excel and Microsoft Office 365 Excel
Progent's certified Excel and Office 365 Excel consultants offer a broad variety of online support services to assist your organization to design, develop, pilot test, install, manage, and troubleshoot business applications based on any version of Excel, including Excel Online and Microsoft Office 365 Excel. Progent can assist your business to upgrade your legacy Excel applications to the latest versions of Excel, integrate Excel with iOS and Android smart phones and tablets, and resolve compatibility issues between various versions of Office Excel. Progent can provide as-needed support to clients who need a fast fix to a specific issue related to Excel and Progent can also provide full project management services for migrating or developing line-of-business application software built on Office Excel. Progent's cost-effective online training classes for Excel can be customized to address the needs of individual users or groups.

NetApp SAN Storage Solutions
Progent can provide enterprise customers online or onsite NetApp SAN consulting support for NetApp's entire portfolio of SAN storage products including Data ONTAP and Clustered Data ONTAP (CDOT) data management, MetroCluster array-based clustering, FlexPod private cloud architecture, SnapMirror, SnapVault and OSSV incremental D2D backup, Virtual Storage Console for VMware vSphere, MultiStore for storage partitioning, OnCommand Unified Manager Core, plus NetApp's FAS, AFF, V-Series and N-Series hardware products. Components of NetApp SAN solutions supported by Progent include system architecture, hybrid-cloud deployment, virtualization, migrations, transparent patching, storage management, security and compliance, disaster recovery, and troubleshooting. Progent offers Tier 3 support to assist you to resolve problems with NetApp SAN environments quickly and affordably based on best practices.

Disaster Recovery/Business Continuity Planning Consulting Services
Progent offers high-level remote expertise for business continuity planning, testing, and education to help you to respond to potential disasters, minimize service disruption for your most critical network functions, eliminate data loss, and comply with regulatory mandates and business requirements. Progent's business continuity consultants can team with your management and network support group to perform business impact analysis, identify interdependencies, specify the assets required to operate your business, prioritize business-critical network functions and define acceptable recovery times, qualify hot backup centers, configure safe offsite connectivity for crucial employees, implement emergency notification mechanisms and assign responsibilities for staff, document a complete recovery plan, and provide training for management and technical staff to execute your business continuity solution. Progent's Windows Server 2016 disaster recovery/business continuity consultants can show you how to design and build a cost-effective disaster recovery/business continuity solution for multi-site or hybrid cloud environments utilizing failover cluster technology proven in Microsoft's massive Azure public cloud.

Hybrid Cloud Solutions Design and Deployment
Progent's hybrid cloud solutions consultants offer expert online consulting support to help businesses of any size to connect their information networks with leading public clouds including Microsoft Azure and Amazon Web Services. Progent can help you to design and administer cost-effective hybrid environments that can include Windows and Linux systems and applications in hybrid network models that utilize local IT assets as well as public cloud services. To assist you to integrate public cloud services with physical datacenters, Progent can provide a variety of public cloud integration services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange and Microsoft Azure enterprise hybrid cloud planning and deployment consulting, Amazon AWS cloud integration support, and Amazon Web Marketing Service (WMS) development and troubleshooting.

Desktop Consulting and Support Services
Progent can deliver a wide range of affordable support services to assist your company to install, integrate, troubleshoot, and manage workstations and notebooks based on Microsoft Windows, macOS and OS X, or various editions of Linux. Progent's desktop support services include Windows 10 planning and migration assistance, Windows 8.1 consulting expertise, Windows 7 maintenance, Microsoft Office and Office 365 integration, and 64-bit computing expertise.

Exchange 2016 Upgrade Support
Progent's certified MS Exchange 2016 experts can help you in all facets of your migration to Microsoft Exchange Server 2016 such as designing HA architecture for an on-premises, cloud-based or hybrid environment; server and CAL licensing compliance for Exchange 2016 Server and Microsoft Windows Server 2012 R2 or later; moving mailboxes; Hyper-V strategy; specifying storage capacity required for your virtual machines (VMs), databases and logs; setting up hardware load balancing (HLB) for high-availability CAS services; planning, setting up and testing Exchange and Windows Servers and DAG groups; integration with SharePoint; updating your firewall; creating SSL certs; performing client integration with Office desktop or Office 365; and configuring Outlook on the web (formerly Outlook Web App).

Microsoft Access Software Programming
Progent's Microsoft Office Access developers and consultants can provide affordable online support for all releases of Office Access including desktop and browser-based versions and can provide expert help for Access application development, database migration, performance optimization, report design, and maintenance. Progent also can provide custom webinar classes for Office Access programming and database management.

Detailed Reporting of Services Provided
Progent produces complete and detailed reports of all support activity to make sure customers do not feel like a hostage to their IT service company. Progent sends e-mail documentation of support activity shortly after completion of each support task, and also provides a printed copy along with monthly invoices. Complete network service documentation makes it less disruptive for customers to move to a different support provider or assume increased support duties internally. Good service documentation also provides management the visibility needed to evaluate support services and develop more realistic IT expense projections.

Cisco Unity Connection and Unity Express (CUE) Consulting
Cisco Unity Connection, a tightly integrated extension of Cisco Unified Communications Manager (CUCM), is a converged voicemail system that accelerates collaboration by providing flexible set of options for retrieving voice messages within a framework that is simple to implement and maintain. Cisco Unity Connection allows you to read and manage your voice messages from your Exchange inbox, browser, Cisco Jabber messaging integration platform, a Cisco Unified VoIP Phone, a smartphone, or an iPad or tablet. Cisco Unity Express (CUE), offered in certain Cisco ISR routers, provides cost-effective voicemail, unified messaging, interactive voice response (IVR), and automated-attendant services for small to medium businesses (SMBs) and enterprise branch locations with as many as 500 voice mailboxes. Progent's Cisco-certified CCIE consulting experts offer Cisco Unity Connection and Unity Express (CUE) configuration and technical support support to make sure your CUE solution gives you significant competitive value.

Certified Expertise for Information Assurance and SIEM Solutions
GIAC (Global Information Assurance Certification) was founded in 1999 to validate the skill of IT security experts. GIAC certifications are acknowledged by businesses and government organizations all over the world including and the U.S. National Security Agency. Progent's GIAC-certified information assurance specialists offer help with all of the security services addressed within the GIAC certification such as auditing network security mechanisms, security incident management and response, intrusion detection, web-based services security and SIEM solutions for compliance with regulatory mandates for promptly reporting events.

Talk to a Progent Network Consultant
To learn how you can contact a Progent computer support expert for online or on-premises support in , call 1-800-993-9400 or go to Remote Computer Help.