Consulting Support Services for BlackBerry Environments
BlackBerry Support ServicesBlackBerry mobile smartphones were at one time among the most popular products for maintaining mobile connectivity to messaging, calendars, web programs, and other critical business information. Progent offers Mobile, Alabama businesses the services of BlackBerry-premier consultants who can help companies to maintain existing BlackBerry deployments or transition smoothly to a current smartphone solution.

As the complexity of small business IT technology has increased, and as the need for world-class security, reliability, and disaster recovery has grown to be the standard for businesses of all sizes, effective integration and support of RIM BlackBerry solutions has grown increasingly challenging. To address issues like security, disaster recovery, and synchronization of BlackBerry handhelds with diverse messaging servers and company databases, small businesses frequently turn to outside consulting firms who specialize in RIM BlackBerry integration and troubleshooting.

Progent offers the expertise of BlackBerry-certified consultants who can assist small organizations to plan, manage, and repair BlackBerry environments economically and efficiently, eliminating the necessity for an internal BlackBerry solutions expert and lowering the expense and stress of supporting wireless work groups. Progent's BlackBerry engineers have extensive experience working with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISSP and GIAC-certified network security specialists. This breadth of experience, combined with Progent's efficient remote support capabilities, gives small businesses an affordable solution for integrating BlackBerry technology seamlessly into their IT network.

Progent's experts can help your business with SQL Server 2016 integration support, Microsoft SQL Server 2014 deployment and Exchange Server setup so that your data and email systems operate optimally with BlackBerry BES Server. Progent can also assist you to migrate from previous editions of BlackBerry and Microsoft technology, configure streamlined administration utilities to help you track and control BlackBerry smartphones across your company, define security policies that are right for your company, customize wireless applications, and make sure that your network infrastructure is properly designed to accommodate your BlackBerry clients. In addition, Progent's disaster recovery specialists can help ensure that your BlackBerry data is included in your regular backup processes in order that it can be restored quickly and thoroughly.

Consulting Expertise for BlackBerry Enterprise Server (BES)
RIM's advanced platform for administering big groups of BlackBerry smartphones is the BlackBerry BES Server. This sophisticated tool allows Microsoft Exchange, Lotus Domino, or Groupwise clients to transmit and receive emails that are encrypted during wireless transit to provide optimum data protection. BlackBerry BES Server also streamlines a wide variety of crucial management jobs ranging from BlackBerry setup and upgrades to wireless security and high availability.

RIM BlackBerry Enterprise Server Integration Assistance

Progent's BlackBerry-premier engineers can assist you to use RIM BlackBerry Enterprise Server to do basic tasks like:

  • Deploy and manage applications
  • Schedule device, application, and policy updates
  • Upgrade BlackBerry device firmware remotely
  • Control user and group configurations with BES Server's extensive library of policies

Progent's BlackBerry-certified consultants can also help you to utilize BES Server to implement key procedures not available with the entry-level BES Server Express. These tasks include:

  • Set up and support BlackBerry's high-availability infrastructure based on virtual servers
  • Deploy BlackBerry smartphones wirelessly
  • Establish custom administration roles
  • Monitor and analyze the overall health of your BlackBerry system

Progent's Online BlackBerry-certified Support is Fast and Affordable
For companies in Mobile, Alabama who require fast and economical help from an authorized RIM BlackBerry support professional, Progent provides effective online help from a veteran support staff who have delivered IT solutions to organizations in each state in the U.S. (See Progent's client testimonials.)

Online support eliminates travel costs and lets engineers resolve problems rapidly, allowing you to reduce lost productivity. Progent's RIM BlackBerry consultants have earned certifications in the entire range of BlackBerry solutions and offer professional support in fields such as fixing synchronization issues, deploying BlackBerry BES Server, and creating a protected, high-availability network infrastructure for BlackBerry users. Credentials earned and skill sets offered by Progent's BlackBerry professionals include:

BlackBerry Certified Support Specialist
Blackberry HelpProgent's BlackBerry Certified Support Specialist can help you to perform common technical operations including setting up BlackBerry smartphones and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, choosing account configurations, setting up e-mail filters and auto-signature, modifying user accounts, upgrading BlackBerry handsets, sending service books, and installing BlackBerry Desktop Manager to work with your corporate messaging solution. Progent's certified experts can also assist your business to troubleshoot a wide range of issues concerning synchronization, handset detection, email reconciliation, web access, wireless connections, Instant Messaging, workstation application configuration, and BlackBerry Desktop Redirector.

As a top innovator in providing nationwide remote technical assistance for small company IT networks, Progent can provide responsive and economical access to a BlackBerry Certified Support Specialist. Progent's online support skills keeps your BlackBerry technical support costs low and, by handling problems promptly, maximizes the efficiency of your BlackBerry smartphone clients.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has advanced knowledge for installing, managing, monitoring, and troubleshooting one or several BlackBerry Enterprise Servers in an email system powered by Microsoft Exchange. Progent's BlackBerry engineer has support skills in key technologies related to BlackBerry management including the BlackBerry Enterprise Solution, Microsoft Windows permissions, database architecture, Outlook, firewalls, proxy servers, TCP/IP, and network policies. Progent can help you to install and delete BlackBerry device clients on Exchange Server and Active Directory, configure, track, and administer BlackBerry BES Server, manage BlackBerry handhelds and client accounts, back up and support storage groups, configure permissions, install the Mobile Data System and Instant Messaging, deploy push and pull access control lists, control Exchange Server data flow, create, update, and assign WLAN and VPN configurations, set up SNMP traps for alerts, and generate management reports to summarize SNMP results.

Progent's BlackBerry-certified engineer can help you with your BlackBerry technology in a number of settings such as Windows 2000, 2003 or 2008 Servers, Windows XP, Windows Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also show you how to to utilize utilities like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Performance Calculator and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer Consulting FirmProgent can provide the support of a BlackBerry Certified Solution Designer to assist you to design, install, test, troubleshoot, and document a mobile wireless solution built upon the integration of the BlackBerry Enterprise Solution, Microsoft Exchange, and Microsoft Active Directory. Progent's high-level engineering support services for BlackBerry include business and network needs analysis, solution design, deployment strategy and implementation, performance optimization, design of a high-availability architecture, information backup and business recovery planning, and security engineering.

Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to understand your functional objectives and to create a mobile wireless system that meets your information technology budget and aligns with your business strategy. Progent can clarify the implications of your organizational policies on the design of a BlackBerry Enterprise Solution, evaluate your current network architecture's ability to support a BlackBerry Enterprise Server, assist you to determine which management approach and hardware products match your requirements, and evaluate your messaging environment configuration. Progent can also explain the performance implications that the BlackBerry Enterprise Server, Microsoft SQL Server, and Exchange Server have on one another so you can arrive at informed decisions concerning alternatives for software editions, server hardware and storage, network design, and application configuration.

To optimize system protection, Progent's BlackBerry expert can help you to choose and enable sensible security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISSP and GIAC-certified security specialists to run company-wide security vulnerability and compliance validation and suggest enhancements to account for your BlackBerry environment.

Contact Progent for Assistance from a BlackBerry-Certified Expert
To ask Progent about consulting expertise for BlackBerry wireless technology, call 1-800-993-9400 or visit Contact Progent.