Consulting and Technical Support Services for BlackBerry Environments
BlackBerry Consulting ServicesBlackBerry wireless smartphones were once among the most successful products for achieving anytime-anywhere connectivity to messaging, calendars, web applications, and other critical business information. Progent offers Mobile, Alabama businesses the expertise of BlackBerry-premier consultants who can assist organizations to manage their BlackBerry environments or migrate efficiently to a current mobile solution.

As the sophistication of small business networks has increased, and as the need for world-class security, dependability, and disaster recovery has grown to be the norm for businesses of any size, successful deployment and maintenance of RIM BlackBerry technology has become increasingly challenging. To handle issues like security, business continuity, and synchronization of BlackBerry smartphones with diverse messaging servers and shared databases, small businesses often turn to outside consulting professionals who offer expertise in BlackBerry installation and troubleshooting.

Progent can provide the expertise of BlackBerry-premier consultants who can assist small businesses to plan, manage, and repair BlackBerry-based solutions affordably and effectively, dispensing with the requirement for an in-house BlackBerry solutions specialist and reducing the cost and stress of supporting mobile workers. Progent's BlackBerry technology engineers have extensive experience cooperating with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISSP and GIAC-certified security professionals. This breadth of knowledge, combined with Progent's efficient remote support model, provides small companies an economical solution for integrating BlackBerry products seamlessly into their business information network.

Progent's engineers can help your company with SQL Server 2016 integration and development consulting, Microsoft SQL 2014 deployment and Exchange setup so that your data and messaging infrastructure work efficiently with BlackBerry BES Server. Progent can also assist you to upgrade from older versions of BlackBerry and Microsoft software, set up easy-to-use management utilities so you can track and control BlackBerry smartphones throughout your business, define security policies that make sense for your business, customize wireless applications, and ensure that your IT network infrastructure is appropriately designed to handle your BlackBerry users. Also, Progent's business continuity specialists can help ensure that your BlackBerry data is incorporated in your scheduled backup processes so that it can be recovered rapidly and safely.

Technical Support Services for BlackBerry BES Server
BlackBerry Enterprise Server (BES) simplifies administration and support of RIM BlackBerry devices, providing a single platform for controlling critical tasks such as device installation, upgrades, and deactivation and also offering a solid infrastructure for data protection and high availability. BlackBerry Enterprise Server (BES) delivers seamless communication between Microsoft Exchange, Novell GroupWise, or Lotus Domino messaging platforms and BlackBerry handsets and supports over-the-air synchronization.

RIM BlackBerry BES Server Troubleshooting Support

BES Server features a wealth of data protection options beginning with automatic data encryption of information sent between a BlackBerry smartphone and BlackBerry Enterprise Server using AES or Triple DES. BlackBerry BES Server also allows great flexibility in selecting degrees of security to match the special requirements of your mobile network. Progent's BlackBerry authorized engineers can assist you to choose powerful security functions and enable them remotely. Examples of these over-the-air configurable security settings are:

  • Disable a BlackBerry device
  • Wipe data from a missing smartphone
  • Disable Bluetooth
  • Activate internal protection against malicious attacks

BlackBerry BES Server also provides versatility in determining how to prevent mobile users from installing or running unsafe or unauthorized software. Progent can assist you to select blocking techniques such as:

  • Specify exactly what programs are allowed on the device
  • Block third-party applications from using persistent storage on the BlackBerry device
  • Determine what functions third-party programs can access on the BlackBerry smartphone
  • Limit the kinds of access external programs running on the device can establish
  • Block all external applications from being loaded or executed on the BlackBerry smartphone

Expert RIM BlackBerry Consulting and Technical Support Services Offered Remotely from Progent
Progent's authorized RIM BlackBerry support specialists are available remotely to deliver expert assistance to companies in the Mobile region or throughout the state of Alabama. Progent's seasoned online consulting team has helped businesses solve network issues and cut IT service costs in each state in the country and established a large base of loyal clients. (See Progent's customer testimonials.)

Progent can provide online assistance for a broad selection of technologies associated with RIM BlackBerry products including wireless synchronization, integration with Microsoft Exchange, setting up BlackBerry BES Server, and strengthening wireless security. Important BlackBerry certifications earned by Progent's consulting professionals include:

BlackBerry Certified Support Specialist
Blackberry ExpertsProgent's BlackBerry Certified Support Specialist can help your company to perform common support functions such as setting up BlackBerry handsets and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, choosing account configurations, launching e-mail filters, modifying user accounts, update BlackBerry handsets, sending service books, and installing BlackBerry Desktop Manager to operate with your company email software. Progent's seasoned service professionals can also help your company to troubleshoot a wide range of issues associated with synchronization, handset detection, email reconciliation, web browsing, mobile connections, IM, workstation application configuration, and Desktop Redirector.

As a top innovator in providing nationwide online consulting services for small office networks, Progent offers fast and economical access to a BlackBerry Certified Support Specialist. Progent's remote consulting expertise keeps your wireless support costs low and, by solving problems promptly, maximizes the output of your BlackBerry users.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers advanced skills for installing, administering, monitoring, and maintaining one or several BlackBerry BES Servers in an email environment based on Microsoft Exchange. Progent's BlackBerry-certified consultant offers support skills in important areas associated with BlackBerry integration including the BlackBerry Enterprise Solution, Windows permissions, email and database architecture, Microsoft Outlook, firewalls, proxy servers, DMZ, and IT policies. Progent can show you how to add and remove BlackBerry smartphone users on Microsoft Exchange and Windows Active Directory, configure, track, and manage BlackBerry BES Server, administer BlackBerry smartphones and user accounts, back up and maintain storage groups, apply permissions, set up the Mobile Data System and IM, deploy push and pull access control lists, manage Microsoft Exchange data flow, generate, update, and apply WLAN and VPN configuration sets, set up SNMP traps for alerts, and generate management reports based on SNMP results.

Progent's BlackBerry expert can help you with your BlackBerry technology in a variety of settings that can include Windows 2K, 2003 or 2008 platforms, Microsoft Windows XP, Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware, MSDE 2000, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also show you how to to utilize tools such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Performance Calculator and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer HelpProgent can provide the services of a BlackBerry Certified Solution Designer to help your company to plan, install, validate, repair, and document a mobile wireless solution built on the integration of the BlackBerry Enterprise Solution, Exchange Server, and Active Directory. Progent's high-level engineering support services for BlackBerry include business and technology requirements assessment, system architecture, roll-out planning and implementation, performance tuning, design of a high-availability environment, information backup and disaster recovery planning, and system-wide security engineering.

Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to define your functional goals and to design a mobile wireless environment that fits within your information technology budget and supports your business plans. Progent can clarify the implications of your organizational policies on the configuration of a BlackBerry Enterprise Solution, evaluate your current connectivity architecture's ability to support a BlackBerry Enterprise Server, help your organization to decide which administration model and equipment meet your needs, and evaluate your email and messaging environment configuration. Progent can also help you understand the performance implications that the BlackBerry Enterprise Server, SQL SQL Server, and Exchange Server have on each other so you can arrive at informed decisions concerning options for software versions, processors and mass storage, network topology, and application set up.

To maximize system protection, Progent's BlackBerry-certified expert can help your company to choose and activate sensible security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISA and GIAC-certified security specialists to run company-wide security vulnerability and compliance testing and suggest enhancements to account for your BlackBerry solution.

Contact Progent to Get Support from a BlackBerry-Certified Expert
In order to ask Progent about technical assistance for BlackBerry wireless integration, call 1-800-993-9400 or see Contact Progent.