Enlarging your at-home workforce may have a significant impact on IT infrastructure, security, and company culture. Progent has 20 years of background helping businesses of all sizes to design, deploy, administer, tune, and troubleshoot IT environments that incorporate work-from-home employees. Progent can help your Mobile organization to select the right tools and adhere to leading practices in building and operating a secure virtual office solution for teleworkers that facilitates teamwork and returns top business value. Progent can provide services ranging from on demand expertise for getting you past challenging IT roadblocks to comprehensive project management or co-management to help you successfully complete business-critical initiatives.

Progent can assist Mobile, Alabama organizations to with any aspect of building a high-performing work-from-home environment by delivering network infrastructure design and configuration services, IP voice expertise, voice/video conferencing integration, collaboration platform customization and training, cloud connectivity, Help Desk augmentation, security and compliance, backup/restore solutions, and streamlined management.

Help Desk Call Center Support for Remote Workers
A fast, company-wide switchover to a teleworker business model, which could be motivated by an epidemic or as an element of a disaster recovery process, can overstretch even the most efficient internal Support Desk. Progent's Call Center services make it possible for organizations to outsource or supplement their Help Desk with Progent's remote Technical Response Center (TRC) services.

  • Progent's Standard Call Center services utilize Progent's nationwide network of online IT support specialists combined with world-class trouble ticketing and follow-up technology to provide an affordable, modern Help Desk Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all facets of online Level 1 desktop technical support from initial help requests to ticket generation, desktop sharing, issue resolution, and reporting. A browser-based User's Service Portal enables teleworkers to track or update the status of their current tickets, enter information, and upload screen captures and attachments. Desktop support services are delivered at a significant price reduction off Progent's normal Level 1 desktop service charges, and Progent offers optional fast escalation to Level 2 and Level 3 support experts to resolve complex problems. For details, go to Progent's Standard Helpdesk Services for small and mid-size companies.
  • Progent's Help Desk Call Center Augmentation Service allows your company to expand your current Help Desk staff by sharing delivery of Support Desk support seamlessly between your regular support organization and Progent's extensive roster of desktop support technicians and subject matter experts. Progent's co-managed Help Desk service uses a collective support solution based on the leading professional services automation (PSA) platform for managing help requests and ticketing, assigning ownership, tracking progress, and producing management reports. For information about how Progent's Help Desk Supplementation Services can enable your company to deliver best-in-class desktop support to your at-home employees, go to Progent's Support Desk supplementation Services.

Contact Progent for Telecommuter Expertise
To contact Progent about building and maintaining an efficient work-from-home solution for your Mobile, Alabama organization, call 1-800-993-9400 or visit Contact Progent.