Mobile Consultants for IT Service Providers
Seamless Temporary Support Staff Expansion
Progent's Consulting Expertise, Help Desk, and Ticketing for IT Service Organizations in Mobile
Progent’s consulting services for network service firms in Mobile Alabama enables you to offer your customers Progent's consulting expertise and Help Desk support under your brand as a transparent augmentation of your in-house IT support team. This can help you add to your revenue, flesh out your service catalog, create happy clients, and improve your bottom line.
Progent’s nationwide team of network engineers, PC integration and troubleshooting specialists, IT admins, and data security professionals have acted as seamless extensions to the IT staffs of some of the country's largest IT support firms. Progent’s breadth and depth of technical knowledge allows you to broaden the scope of your IT service business, and Progent’s transparency helps you promote and protect your company's brand.
Progent is a network support company with two decades of experience delivering remote consulting services to small and mid-size businesses. Progent is a Microsoft Certified Partner and maintains one of the biggest teams of Cisco-certified CCIE network engineers of any independent IT services company in the world. Progent has delivered online technical support and advanced consulting to clients in every state in the country. (Check out recommendations from Progent's customers.)
Reselling Progent's Support Services With Your Branding
Progent's consulting program for IT service firms features seamless resale to your clients of world-class IT services. Progent bills your firm exclusively and works under your direction to provide your clients support services under your brand. Also, Progent has an affordable Off-hours Support Service for customers who need 24x7 support.
Help Desk Call Center and Ticketing Services for Network Service Providers
Ticketing systems are fundamental to an effective service desk. But full-featured ticketing systems are not just expensive to license and staff, but also difficult to configure and manage. Small or niche IT support companies seldom have the required financial or human resources. Progent's Service Desk and ticketing program gives IT support firms an economical way to keep their company branding while delivering their customers responsive desktop support built around a best-of-breed ticketing platform and reinforced by rapid escalation to high-level experts.
Key Features of Progent's Help Desk and Ticketing Solution for Network Service Providers
Progent's Call Center and ticketing program for IT service companies takes advantage of Progent's sizable investments in advanced ticketing technology, an online desktop services team, and a network of geographically dispersed subject matter experts. You can use Progent's ticketing platform exclusively or Progent can set up communications with your current ticketing platform. The standard and optional features offered with Progent's Call Center and ticketing solution enable your IT service firm to increase your support workload, the range of technical issues your firm can take on, the number of {geographies you can service, and your overall availability.
Important features of Progent's Call Center and ticketing solution for IT service companies include:
- Progent's remote desktop support staff delivers Level 1 end user help with 1-hour service level agreement (SLA) to commence work during normal work hours.
- Standard service times are from 5am to 7pm PST, five days a week.
- Extended hours support is offered at extra cost.
- Optional on-premises service in major metros is available throughout the country at additional cost.
- You retain full control of your customers and invoicing.
- Your customers submit service requests by means of your own branded web portal, an 800 number, or by directing an email to your dedicated email address.
- Each client request automatically becomes an open request in the ticket system.
- Service tickets can be tracked and updated online while they are active.
- Optional escalation of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
Progent's Consulting for Network Service Providers
Progent's consulting for IT service providers allows you to act as a single source for virtually all technical guidance and troubleshooting your clients may require. You can build your team and strategic in-house competencies steadily without having to turn down opportunities owing to a lack of expertise or a shortage of personnel.
Important aspects of Progent's Reseller Program for IT Service Firms include:
- Transparent Support: Progent acts as a transparent extension of your in-house IT service team, under your management, and bills you instead of your customer.
- Granular Billing: Progent charges on a per-minute basis to reign in costs.
- Detailed Service Reporting: Progent utilizes an enterprise-class service documentation platform to make sure all IT services delivered are fully documented. This enables you to transfer account responsibilities to internal consultants once you have enough staff and appropriate technical skills.
- Safely Grow Your Service Practice: You can easily and efficiently take on more jobs beyond your core areas of excellence and open additional territories without assuming the risks associated with expanding your full-time staff too rapidly.
- Strengthen Your Name: You can improve your mind share as a full-spectrum IT support firm by offering more solutions to more clients under your own company name.
- Add to Your IT Support Portfolio: Progent offers top-tier expertise in a broad array of IT disciplines and can act as a reliable resource for expanding your IT support operations.
- Fast Problem Escalation: With a large team of high-level technology experts available, Progent can transition quickly from Tier 1 to Tier 3 services so even the most challenging issues can be handled promptly.
- Keep Your Clients Satisfied: Satisfied clients are loyal. By teaming with Progent, you can continue making your customers successful without ever forcing clients to seek help outside the fold.
- Remote Technical Support Experts: For two decades, Progent has provided remote network support from Call Center services to advanced consulting. Effective online service saves money and produces quick solutions.
- Advanced Certifications: Progent’s IT experts hold top certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other leading technology companies. Progent's cybersecurity experts hold top certifications including CISSP-ISSAP, CISM, and CRISC. Find out more about Progent's certifications.
Progent's Areas of Expertise for Mobile, Alabama Businesses
Progent's veteran team of certified consultants and technical experts can deliver Mobile, Alabama businesses a broad range of remote consulting and debugging services. Areas of expertise offered under Progent's consulting program for network service organizations include:
- Exchange 2019 and 365 Exchange Online Consulting
- Microsoft Exchange 2016 Integration
- Windows Server 2019 Migration
- Windows Server 2016 Migration
- Windows 10 Integration
- Windows 8.1 Migration
- SharePoint Development
- SQL Server Integration
- AD Design
- Office 365 Configuration
- Dynamics GP (Great Plains) Expertise
- Azure, AWS, Google Cloud Platform
- Online IT Technical Support
- Teleworker Integration
- Cisco Network Infrastructure
- Juniper Infrastructure
- Cisco Routers Expertise
- Cybersecurity Monitoring
- Disaster Recovery Preparedness
- Stealth Penetration Testing
- Firewall Integration
- Help Desk Call Center Outsourcing
- Desktop Support Services
- Colocation Center Solutions
- Operations Manager (SCOM) Monitoring
- Configuration Manager (SCCM) Expertise
- Microsoft Access Development
- Virtual Server Automation
- Hyper-V Setup
- VMware vSphere Integration
- Citrix XenApp Configuration
- Cisco Unified Communications Manager/CallManager
- Apple macOS and iOS Expertise
- BYOD Integration
- iPhone Integration
- Android Smartphone Support
- Ransomware Recovery
- Data Backup/Restore Solutions
- Cisco VoIP Technology and Conferencing
- Microsoft Skype for Business and Microsoft Teams
- Wi-Fi Access Point Configuration
- WiFi Site Assessments
Find Out More Details About Progent's Consulting Support for IT Service Providers in Mobile, Alabama For more information about Progent's reseller program for network service organizations in Mobile, Alabama, call 1-800-993-9400 or refer to Contact Progent.
An index of content::
Cisco ASA 5500-X Firewall with Firepower Consulting
Cisco ASA Firewall VPN Integration Services
The current ASA 5500-X Series of firewalls with Firepower Services provide substantially more performance than Cisco's previous firewalls and have superseded the ASA 5500 and PIX 500 firewalls for all new installations. Progent's Cisco-certified CCIE network consultants can assist you to manage your legacy PIX or ASA 5500 security appliances and migrate to ASA 5500-X firewalls with Firepower Services. Progent can also assist your organization to design, deploy, tune, administer and troubleshoot firewall environments based on Cisco ASA 5500-X firewalls with Firepower Services.
Microsoft Windows Server 2003 Network Load Balancing Manager IT Consultant
F5 Networks 3DNS Technical Support Services
Progent offers high availability load balancing consulting covering network load balancing, load balanced program, LAN/WAN infrastructure routing, and content delivery products including Cisco Content Engine. High availability load balancing technologies for which Progent offers consulting services include Microsoft Windows Server 2003 Network Load Balancing Manager, Citrix Metaframe and Presentation Server, Cisco Content Services Switch, Cisco Distributed Director and Cisco CDN Software, and F5 Networks BIG-IP.
Barracuda Backup Management Computer Engineer
Barracuda Backup Live Backup Online Help
Barracuda Backup is a low-cost, subscription backup/restore platform for small and mid-size organizations. A Barracuda Backup deployment can include a purpose-built hardware appliance manufactured by Barracuda or a software-based appliance with similar functionality but which utilizes your existing storage hardware. Barracuda Backup protects critical company data produced on-premises, at one or multiple remote sites, or in the cloud. For disaster recovery, you can replicate data to the Barracuda Cloud, to Amazon AWS, or to any location with a Barracuda Backup appliance. Progent is a certified Barracuda partner and Progent's Barracuda Backup consultants can provide a broad range of consulting services to help you to design, configure, manage and troubleshoot a BDR system based on Barracuda technology.
Consulting ISA 2006
Open Now ISA 2006 Firewall Professionals
Internet Security and Acceleration Server 2006 is a comprehensive gateway that offers a powerful application layer firewall, virtual private network, proxy, and Web caching solution for safeguarding the Internet-facing applications of any organization against a broad variety of attacks. Progent's Microsoft Internet Security and Acceleration Server support professionals can help you design, cost-justify, test, implement, customize and manage the Standard or Enterprise edition of ISA Server on your network.
Upgrade Consulting Exchange 2003 Server
Microsoft Exchange Technology Consulting Services
Progent's expert support team can help you design and deploy an efficient in-place Microsoft Exchange 2003 upgrade strategy that minimizes network disruption, simplifies ongoing service demands, and makes your Exchange 2003 Server easy to administer. For complex multi-server or multi-location upgrades, Progent offers the experience to finish your move rapidly and economically. Progent's Microsoft Exchange Server 2003 help, repair, and consulting services include expertise with the configuration of outside vendor enhancements of Microsoft Exchange 2003 Server that are in keeping with your business needs.
Database Application Development Consultancy
Database Programming Network Consultant
Progent's Microsoft-certified database developers offer businesses of any size online support for leading database platforms including Microsoft SQL Server, Oracle, MySQL, and Microsoft Access. Services offered by Progent include software installation and configuration, application design and coding, administration services, replication strategies, storage management, performance tuning, data migration, information security, backup/restore options, troubleshooting, and webinar training.
Aironet 1800 Access Point Remote Support Services
CCIE Certified Aironet 2700 Access Point Online Technical Support
Progent's Cisco CCIE-certified Wi-Fi infrastructure experts can provide remote or onsite configuration and troubleshooting services to help your organization to plan, configure, update, tune, manage and debug Aironet wireless access point deployments of any scale or architecture. Progent's Cisco Wi-Fi controller consultants can also help you to combine your Wi-Fi ecosystem with your wired network and cloud-hosted resources to create an enterprise connectivity solution that is simple to administer and scale. Progent also can provide affordable wireless site surveys to help you to determine the most efficient selection, placement and setup of Aironet wireless access points to work with your unique office layout, building structure, and anticipated network traffic.
Akron, OH Dynamics GP Update Planning Services
Akron Ohio Engineer Microsoft Dynamics GP Upgrade
Progent's consultants have delivered support for Dynamics GP and Great Plains ERP software for nearly 20 years and Progent has provided integration, software development, training, and troubleshooting since the product's original release. Progent can provide high-level support for upgrading out of date Dynamics GP ERP systems. Progent can assist your business to design, test, and implement a cost-effective upgrade from a a legacy version of GP to the current version of Microsoft Dynamics GP.
Top Quality Project Requirements Definition Consultants
Project Implementation Consulting
For advanced project management assistance, Progent offers the services of senior information technology experts with years of experience in technology management, program development, and business process engineering for organizations from Big 4 firms to dot-com startups to government agencies. These high-level IT managers can provide project management expertise to assist enterprise clients adhere to leading practices to make sure major projects are completed on time and within budget.
Juniper Junos Configuration Security Group
Top Ranked Juniper Junos os Network Security Audit
Progent's Juniper Networks-authorized network consultants can help you to design and deploy Juniper Firewall/VPN technology, enhance and support your network infrastructure, and upgrade smoothly from outdated devices to current releases. Progent's Junos OS engineers can provide expertise with Juniper's flagship network operating system to enable you to simplify the administration and strengthen the protection of your Juniper VPN devices firewalls, and routers. Progent also has broad experience maintaining Juniper's NetScreen OS and ScreenOS operating system productss and can assist organizations manage environments that include a combination of Juniper's OS platforms.
Lync Server 2013 dial plans Technology Professional
Lync Server 2013 Consulting Services
Lync 2013, rebranded Skype for Business, enables organizations of any size to build a centrally managed and secure communications ecosystem that supports the modern Bring-Your-Own-Device computing model with IM, real-time presence, web conferencing with app sharing, and both IP-based and PSTN calling across a wide range of stationary PCs and handheld clients. Progent's Microsoft-certified Lync Server 2013 experts and network architects can assist you to evaluate the advantages of Lync 2013, create an on-premises, cloud-based (with Microsoft Lync Online) or mixed topology suitable for your current and future plans, implement Lync 2013 in a way that expedites your return on investment, and provide custom online and on-premises training to your management staff and users. Progent offers in-depth expertise in key components of a Lync Server 2013 solution including Microsoft Windows Server, SQL Server Express and Exchange Server, and Progent can assist you to combine Lync Server 2013 with popular Office and Office 365 apps such as Outlook and PowerPoint.
CCNP Expert Certified Small Business 500 AP Support Outsourcing
Small Business Wireless Access Point On-site Support
Cisco's Small Business series of wireless access points are Linux-powered units intended as value-priced Wi-Fi solutions for light workloads. Progent's Cisco CCIE wireless network experts offer remote or onsite configuration and debugging services to help you to plan, implement, update, optimize, manage and debug Cisco Small Business wireless access point deployments of any scale or topology.
Urgent Microsoft Certified Amazon Marketplace Web Service programming Engineer
Expert Development Amazon Marketplace Web Service programming
Amazon Marketplace Web Service (Amazon MWS) is an integrated collection of APIs that allows Amazon sellers to improve the efficiency of their operations by automating key sales activities such as listings, orders, payments, inbound and outbound fulfillment, and reports. By tapping into Amazon's extensive online selling environment and automating their sales, merchants can broaden their reach, lower their operating costs, accelerate response time to customers, and add to their profits. Progent's Amazon Marketplace Web Service developers can collaborate with your development staff and provide programming, workflow integration, project management support, and training so you can cut development time and costs and speed up your return on investment.
Linux Engineers
Solaris Configuration Services
Progent's UNIX family support services offer small businesses and developers assistance with administering and maintaining UNIX, Linux or Solaris systems that coexist with Microsoft-based networks. Progent offers your organization access to UNIX experts, support professionals certified by Microsoft and Cisco, and security experts with CISM certification. This wide range of experience provides you with a convenient one-stop source to show you how to build and manage a protected and reliable mixed-platform network and communications infrastructure that supports UNIX and Microsoft coexistence by combining Windows with popular variants of UNIX such as Apple macOS and OS X, Sun Solaris, AIX, HP-UX (Hewlett Packard UNIX), BSD, SCO UNIX and Silicon Graphics IRIX or major Linux platforms including RedHat, SuSE, Debian-GNU and Mandrake.
Windows Server 2019 with Linux Network Engineer
Windows Server 2019 Windows Defender ATP Consultant Services
Progent's Microsoft-certified Windows Server 2019 experts can help your company to design and carry out a cost-effective migration to Windows Server 2019 using existing deployment architecture or a cloud-based or hybrid deployment model. Microsoft Windows Server 2019 offers major enhancements in scale, performance, manageability, Hyper-V virtualization, security and compliance, hybrid local/cloud integration, resilience, and container support.
CISA Security Audit Consulting
CISA Certified Security Audit Specialists
The Certified Information Systems Auditor (CISA) credential is an important qualification that indicates expertise in network security audit and control. Certified by the American National Standards Institute (ANSI), the CISA accreditation requires that consultants undergo an extensive examination administered by the ISACA professional association. Progent offers the services of a CISA-Certified Cybersecurity audit consultant trained to help companies in the areas of information systems audit process, IT administration, network assets and infrastructure ROI, IT support, protection of information assets, and business continuity planning.
Spam Filtering Network Security Evaluation
Law, Investigation and Ethics Cybersecurity Firm
For smaller businesses, computer security and information assurance and regulatory compliance is too complicated to master yet too dangerous to ignore. The world's biggest enterprises have been hacked, and the leading cloud service providers have occasionally been taken down. It looks like there's no place to hide. Progent has made it affordable for smaller companies to implement vital IT security projects effectively by providing the advantage of billable time to the nearest minute without any minimum billing for online help. This means you have access to a world-class information consultant to deliver just the help you need whenever you require it. Progent’s CISA, CISM, GIAC, CISSP and ISSAP certified security experts can help your business with any level of network security including security audits, virus defense and recovery, spam and email content filtering, email data loss prevention, regulatory compliance reporting, and creating a complete security plan.
Symantec VPN Security Tech Services
Symantec Firewall Cybersecurity Organization
Progent's Symantec experts can assist you to maintain discontinued Symantec firewall and Symantec VPN products such as the Symantec Raptor and VelociRaptor line or help you upgrade to current firewall/VPN solutions. Progent can also help you design and implement a complete security plan that can include firewall and VPN appliances and software, managed security and virus protection services, server and application monitoring software, and formal policies and processes. Progent has the expertise to be your single source for continuing network support, administration, education, and security consulting.
Endpoint Monitoring and Reporting Computer Consulting
Automated Server Inventory Network Consultants
ProSight LAN Watch is Progent’s server and endpoint remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your network running at peak levels by checking the state of vital devices that drive your IT network. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your specified IT staff and your assigned Progent consultant so all potential problems can be resolved before they have a chance to impact your business.
Live Communications Server Troubleshooting
Microsoft LCS Server 2007 Consulting Services
Microsoft Office Communications Server provides Instant Messaging and presence in a scalable, world-class package featuring enhanced protection, transparent integration with additional Microsoft products, an expandable, standards-based development platform, and compliance with regulatory mandates such as HIPAA, Sarbanes-Oxley, and Gramm-Leach-Bliley. Your organization can benefit from cost savings and improved business efficiencies, enhanced worker productivity, and better IP security with this simple-to-manage, fault-tolerant IM platform. Effective implementations of Microsoft Office Communications Server require extensive planning and thought before installation. Progent's Microsoft-certified professionals can deliver the expertise necessary to deliver all the benefits of Microsoft Office Communications Server throughout your entire organization.
24x7x365 Support and Setup Exchange 2007
Exchange Server 2007 IT Consultant
Progent's expert consultants can help you design and implement an efficient in-place Microsoft Exchange 2007 migration plan that minimizes productivity disruption, simplifies ongoing service demands, and makes your Microsoft Exchange Server 2007 easy to manage. For complex multiple server or multi-site upgrades, Progent offers the background to complete your project quickly and affordably. Progent's Microsoft Exchange 2007 help, repair, and consulting offerings include assistance with the configuration of outside vendor enhancements of Microsoft Exchange 2007 Server and the design of unified messaging implementations powered by Microsoft Exchange Server 2007.
Top Ranked Windows Server 2019 Hybrid Configuration IT Consultants
Windows Server 2019 Security and Compliance Outsourcing
Progent's Microsoft-certified Windows Server 2019 experts can assist your organization to plan and implement a cost-effective migration to Windows Server 2019 using existing system architecture or a cloud-hosted or hybrid deployment model. Microsoft Windows Server 2019 delivers major improvements in scale, speed, manageability, Hyper-V virtualization, security and compliance, hybrid local/cloud integration, resilience, and Linux support.
