Mobile Specialists for Network Support Organizations
Transparent Short-Term IT Support Augmentation
Progent's Consulting Expertise, Help Desk, and Ticketing for IT Service Providers in Mobile
Progent’s consulting support for IT service firms in Mobile Alabama enables your company to offer your clients Progent's consulting and Help Desk support with your company's own branding as a seamless augmentation of your in-house network support team. This can help you add to your revenue, flesh out your service offerings, create happy customers, and improve your profits.
Progent's roster of network infrastructure experts, desktop support specialists, IT admins, and cybersecurity consultants have worked as seamless supplements to the IT groups of some of the world’s largest IT support businesses. Progent’s range of expertise allows you to broaden the capabilities of your IT support practice, and Progent’s transparency lets you strengthen and preserve your company's brand.
Progent is an IT consulting firm with 20 years of background delivering remote consulting services to small and middle-size businesses. Progent is a Microsoft Partner and maintains one of the biggest groups of Cisco CCIE network experts of any independent IT support firm in the world. Progent has delivered online IT support and consulting to customers in every state in the U.S. (See recommendations from Progent's customers.)
Reselling Progent's Services With Your Branding
Progent's consulting program for IT service firms features transparent resale to your customers of world-class IT services. Progent bills your firm directly and performs under your direction to deliver your clients consulting and support services under your brand. In addition, Progent offers a low-cost Extended Hours Support Program for customers who require access to 24x7 technical support.
Help Desk Call Center and Ticketing Services for Network Service Providers
Ticketing systems are the enabling technology behind a successful service desk. But modern ticketing systems are not just costly to license and staff, but challenging to set up and maintain. Small or niche IT support companies do not have the required budget or personnel. Progent's Call Center and ticketing solution gives IT support organizations a practical way to retain their company branding while providing their customers world-class desktop support services backed by an advanced ticketing platform and supplemented by fast escalation to top-tier experts.
Features of Progent's Help Desk Call Center and Ticketing Program for Network Service Providers
Progent's Help Desk and ticketing solution for IT support companies leverages Progent's investments in highly scalable ticketing technology, a remote desktop support team, and a network of geographically dispersed subject matter experts. You can utilize Progent's ticketing platform exclusively or Progent can establish communications with your existing ticketing system. The standard and optional features available with Progent's Help Desk and ticketing program enable your IT service firm to expand your physical and virtual support workload, the range of technologies your business can handle, the locations you can service, and your overall availability.
Important features of Progent's Service Desk and ticketing program for IT service firms include:
- Progent's online desktop service team delivers Level 1 end user help with 1-hour service level agreement (SLA) to commence work during standard work hours.
- Standard support hours are 5am to 7pm Pacific Standard Time (PST), five days per week.
- Extended support is offered at additional cost.
- Optional on-premises service in larger metros is offered throughout the US at extra cost.
- You keep full control of your customers and invoicing.
- Your customers submit incident reports via your own branded web portal, a toll-free phone number, or by sending a request to your specified email address.
- Every client request automatically becomes an open request in the ticket system.
- Tickets can be tracked and updated online until they are closed.
- Optional transfer of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
Progent's Consulting for IT Service Organizations
Progent's consulting for network service firms allows your support team to act as a sole source for virtually all IT guidance and troubleshooting your clients may need. You can grow your staff and core in-house competencies steadily without having to turn down new business owing to a gap in in-house expertise or a shortage of bandwidth.
Important aspects of Progent's Reseller Program for Network Service Firms include:
- Transparent Support: Progent works as a seamless supplement to your internal IT service team, responding to your management, and invoices your firm instead of your customer.
- Granular Billing: Progent charges on a per-minute basis to minimize costs.
- Extensive Service Documentation: Progent utilizes an advanced reporting system to make sure all IT services performed are thoroughly documented. This enables your IT support organization to shift account assignments to in-house personnel once you have sufficient staff and appropriate technical skills.
- Safely Grow Your Service Practice: You can easily and safely accept more opportunities outside your main fields of excellence and serve new geographies without exposure to the risks involved with expanding your full-time staff too quickly.
- Strengthen Your Brand: You can solidify your positioning as a comprehensive network service provider by delivering more solutions to more clients using your own brand.
- Add to Your Services Catalog: Progent offers top-tier support in a broad array of IT disciplines and can act as a dependable resource for expanding your IT service operations.
- Rapid Problem Escalation: Thanks to a large team of high-level consultants available, Progent can transition rapidly from Tier 1 to Tier 3 services so even the toughest problems can be handled fast.
- Make Your Customers Happy: Happy customers are loyal. By joining with Progent, you can keep delivering solutions without ever forcing clients to look for help from other support firms.
- Online Support Experts: For two decades, Progent has delivered online IT support from Call Center services to advanced consulting. Effective remote support cuts costs while delivering quick solutions.
- Major Industry Certifications: Progent’s engineers hold advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other technology leaders. Progent's security and compliance experts hold advanced certifications including ISSAP, CISA, and GIAC. Learn more about Progent's certifications.
Progent's Areas of Expertise for Mobile, Alabama Companies
Progent's veteran team of certified consultants can deliver Mobile, Alabama businesses a wide range of remote technical guidance and troubleshooting expertise. Areas of expertise covered under Progent's consulting program for IT service firms include:
- Exchange Server 2019 Consulting
- Microsoft Exchange 2016 Integration
- Microsoft Windows Server 2019 Integration
- Windows Server 2016 Integration
- Windows 10 Migration
- Windows 8.1 Migration
- SharePoint Development
- SQL Server Consulting
- AD Integration
- Office 365 Configuration
- Dynamics GP (Great Plains) Consulting
- Azure, AWS, Google Cloud Platform
- Remote Network Technical Support
- Teleworker Support
- Cisco Network Infrastructure
- Juniper Technology
- Cisco Routers Expertise
- Cybersecurity Expertise
- Business Continuity Planning
- Stealth Penetration Testing
- Firewall Configuration
- Help Desk Call Center Outsourcing
- Desktop Tech Support
- Data Center Solutions
- System Center Operations Manager (SCOM) Monitoring
- System Center Configuration Manager (SCCM) Expertise
- Microsoft Access Development
- Virtualization Management
- Windows Hyper-V Configuration
- VMware vSphere Configuration
- Citrix XenApp Configuration
- Cisco Unified Communications Manager/CallManager
- Apple Mac and iPhone Support
- Smartphone Integration
- Apple iPhone Support
- Android Smartphone Support
- Ransomware Defense and Recovery
- Data Backup/Restore Solutions
- Cisco IP Voice Phones and Conferencing
- Skype for Business Support
- Microsoft Teams Integration
- Wi-Fi AP Configuration
- WiFi Site Surveys
Find Out More About Progent's Reseller Program for IT Service Organizations in Mobile, Alabama To learn more information about Progent's consulting program for network service organizations in Mobile, Alabama, call 1-800-993-9400 or refer to Contact Progent.
An index of content::
SCVMM 2012 and VMware Remote Technical Support
SCVMM 2012 and VMware Computer Engineer
Progent's Microsoft-certified consultants can assist businesses of all sizes to follow leading practices to set up SCVMM 2012 hosts, fabric, storage, and library resources; design, implement, and administer private clouds, VMs, and VMM services in SCVMM 2012; and integrate SCVMM 2012 with SCOM 2012 for comprehensive reporting. Progent can assist your company to migrate from a legacy edition of System Center Virtual Machine Manager or from a third-party management platform, and Progent can assist you to enhance and troubleshoot your existing SCVMM ecosystem to make sure you realize the highest possible return on investment.
Juniper NetScreen IPsec VPN Security Auditing
Juniper Networks NetScreen Evaluation
Progent's Juniper-certified NetScreen engineer can help your company to configure and integrate NetScreen 5200 and 5400 routers, migrate from previous NetScreen devices to the latest Juniper products, and repair infrastructure problems in all-Juniper or mixed-technology systems.
Cisco Virtual Private Network Computer Consultants
Emergency Cisco Certified Experts Remote Access Online Help
Cisco's security and remote access technology for small businesses offer a complete range of manageable security solutions to help safeguard your wired and wireless information system. Cisco's VPN product family includes switches, firewalls, intrusion detection devices and VPN appliances. Progent's professional staff of consultants includes field-proven engineers with Cisco Certified Internetwork Expert and CCNP qualifications who are able to assist your organization to evaluate Cisco VPN, Cisco RADIUS Security, Cisco Aironet and Meraki wireless APs, and other Cisco security technologies that fit most closely with your business objectives.
Dynamics GP/Great Plains Professional
Dynamics GP Software Setup and Support
Dynamics GP 2010 software is a comprehensive business management solution that integrates data and operations throughout your company, interfaces easily with other applications, and connects employees, clients and suppliers unrestricted by time or place. Created for small to mid-size businesses, Dynamics GP 2010 and Dynamics GP Version 10.0 provide capability for financials, management reporting, project management, inventory and order control, e-commerce, HRM, CRM, field service, manufacturing, retail, and web-based business services. Progent can help you install and maintain a reliable, protected server and communications infrastructure to support Microsoft Great Plains, and can give you access to experienced Great Plains consultants to help your business benefit from the full potential of Microsoft Dynamics GP 2010.
wireless IP phone integration Integration
Setup and Support 5500 Wireless Controller
Progent's Cisco-certified Wi-Fi technology consultants can help you to deploy, administer, and debug Cisco wireless products including Aironet and Meraki Wave 2 wireless access points plus Cisco's Wireless Network Controllers.
Online Support Wi-Fi RF Spectrum Analysis for Wi-Fi
Wi-Fi RF Spectrum Analysis for Wi-Fi Remote Troubleshooting
Progent’s Wireless Site Survey makes it easy to plan and implement a wireless LAN optimized for your facilities, providing you a WLAN that has the reception, speed, load-handling capability, Quality of Service, data protection, and hand-off capability your company needs. Progent's Wireless Site Survey services are available either as an affordable online service or as a more detailed onsite service.
Android Integration Consulting Services
Support Outsourcing Cisco wireless
Progent's Wireless Consulting Services provide a fast, affordable option for companies of all sizes to integrate, manage and troubleshoot cutting edge wireless connectivity technology. For 802.11n and the latest 802.11ac wireless environments, Progent can help you plan and deploy appliances such as Cisco's Aironet and Meraki wireless access points and wireless controllers. For wireless messaging and online business applications, Progent supports Apple iPhones, Apple iPads, Google Androids, and Windows phones and tablets.
Award Winning Consultant Meraki 802.11ac AP
Support Meraki
Progent's Meraki wireless access point consultants offer remote and onsite support services to help businesses of any size to design, deploy, maintain, upgrade or troubleshoot Wi-Fi networks that utilize Cisco Meraki APs. Progent can assist your business to set up and support Cisco's Meraki-based Wi-Fi infrastructure for environments that can range from a telecommuter's home or a branch office all the way to a campus or a multi-site enterprise. Progent can also help you to configure other Cisco technology such as switches, routers and firewalls to create a cohesive network infrastructure that provides the same access, performance, security, manageability and availability for wired and Wi-Fi users irrespective of their mobility or computing device.
Ubiquiti UniFi WiFi access point Consultant Services
Ubiquiti UniFi Security Gateway Professional
Progent can provide quick access to the expertise of seasoned Wi-Fi specialists who can help you to determine the value of Ubiquiti UniFi Wi-Fi access points for your company and help you to design, install, maintain, and troubleshoot your UniFi network. Progent can also carry out a wireless site survey to assist you to choose, configure, and place Ubiquiti UniFi wireless access points for your required signal coverage and throughput.
SMS Server Migration Troubleshooting
SMS 2003 Upgrade Configuration
Progent’s Microsoft certified experts offer small and medium size companies enterprise-class consulting services for Microsoft Systems Management Server 2003. Systems Management Server is Microsoft's standard tool for change and configuration management. SMS 2003, a component of Microsoft System Center 200, enables companies to deliver important software rapidly and automatically to appropriate users, lower product costs and stay compliant by understanding patterns of usage, enhance Windows security by increasing your knowledge of weak points and by installing targeted patches, manage your external workforce through accepted standards independent of connection or location, and lower operational expenses by fully utilizing the management functions built into Windows. Progent’s SMS engineers can show you how to use SMS effectively for automated software and application deployment, security patch administration, and resource monitoring management including software and appliance inventory.
Support Offsite Employees Helpdesk
Teleworker Helpdesk Services Computer Consultant
Progent offers small and medium-size companies supplemental or fully outsourced Help Desk call center support services for an offsite workforce.
Specialist CRISC Risk and Information Systems Control
CRISC Certified Risk and Information Systems Control Consultant Services
Progent offers the guidance of a CRISC-certified risk management expert to help you to design and implement an enterprise risk management (ERM) solution based on leading practices identified by CRISC and crafted to match your organization's risk tolerance, business objectives, and budgetary guidelines.
MS SQL 2008 Online Support Services
MS SQL Server 2008 Online Troubleshooting
SQL Server 2008 delivers indispensable, familiar tools to computer experts as well as to network users, lessening the difficulty of designing, deploying, managing, and accessing company information and analytical programs on platforms ranging from mobile devices to corporate data systems. The sophistication and interconnectivity demands of Microsoft SQL Server 2008 call for an IT consultant with real-world experience and wide knowledge in planning and deploying information-based, end-to-end business technology applications. The knowledge and experience of Progent's Microsoft-certified engineering staff, with an average of more than 10 years of background involving Microsoft technology, ensures you success in designing, configuring and supporting Microsoft SQL Server 2008 solutions that are seamlessly integrated with the Microsoft .NET platform.
Microsoft Exchange 2000 Network Engineers
Design and Installation Virus Protection
Progent's Microsoft-certified consultants have 20 years of experience providing e-mail and integrated telecommunications/email solutions for companies. Progent offers affordable Microsoft Exchange Server support services to strengthen email security and virus protection, achieve high availability email, and implement remote and mobile email access. Progent’s Microsoft Exchange help and support services can assist you in planning and implementing a Microsoft Exchange upgrade or a migration from a legacy SMPT system or older Microsoft Exchange software such as Microsoft Exchange 5.5 to Exchange Server 2010.
Cisco Consultants Job Opportunity
Cisco Engineer Work At Home Job
If you are an information technology consultant with system support experience, teaming with Progent and working for Progent's customers will expand your skills via interaction with Progent's team of motivated, world-class consulting experts. Progent's commitment to providing IT expertise and computer help to small companies will give you the chance to consult closely with decision makers and contribute significantly to the growth of exciting companies. In addition, Progent's virtual office network provides the most advanced tools for off-site support and wireless access to allow you to deliver speedy solutions when you troubleshoot business-critical problems.
Meraki MR42 Access Point Consultants
Meraki MR18 Access Point Support
Progent's Cisco-Meraki Wi-Fi access point consultants can help you to plan, set up, manage and troubleshoot Cisco's Meraki-based Wi-Fi networks for environments from a small office to a campus or a nationwide enterprise. Progent can also assist clients to integrate other Cisco appliances for streamlined management.
Consultant MS Virtual Server Administration Website
Network Consultants Microsoft Server Consolidation
Microsoft Virtual Server, run on the Microsoft Windows Server 2003 platform and based on software first developed by Connectix, delivers the performance necessary to accomplish hardware reduction, software migration, and server isolation tasks through virtualization technology in an enterprise-ready computing environment with high expandability, manageability, and reliability. Microsoft has targeted Virtual Server at businesses who want to improve operational efficiency in application development and testing, migration from outdated line-of-business software, and hardware consolidation. Progent's professional Virtual Server consultants can assist your business to assess and integrate MS Virtual Server 2005.
Online Support Small Business 100 Access Point
After Hours Small Business WAP131 Outsourcing
Progent's Cisco-certified wireless technology experts can assist you to deploy, manage, and troubleshoot Cisco Small Business Wi-Fi APs.
Wireless Network Computer Consultants
IT Consulting Wireless Bridge
Progent’s Wireless Consulting Services offer a convenient, economical way for businesses of any size to integrate, manage and repair cutting edge wireless network solutions. For 802.11n and the latest 802.11ac wireless environments, Progent can help you design and deploy hardware such as Cisco's Aironet and Meraki access points and wireless controllers. For mobile email and online applications, Progent supports Apple iPhones, Apple iPads, Google Android smartphones, and Windows smartphones and tablets.
Expert Microsoft Certified SCCM 2007 Migration IT Consultant
SCCM 2007 Mobile Device Management Consulting Services
Progent's Microsoft-certified consultants can help your business to support System Center 2007 Configuration Manager (SCCM 2007) to streamline operations, enhance security and compliance, and boost productivity by making sure that operating systems and applications stay up to date, managing product licenses, and reporting resource usage patterns to help you make informed purchasing decisions. Once your organization is ready to update your SCCM 2007 configuration management ecosystem, Progent can help you to plan and implement an efficient move to System Center 2012 Configuration Manager.
Network Consulting Monitoring and Reporting
Remote Monitoring and Reporting Professional
Small to middle size companies can now get all the advantages of System Center Operations Manager and also have quick access to Progent’s Microsoft certified IT support professionals. With Progent's economically priced network support programs, mid-size businesses can choose a basic co-sourcing package built around Operations Manager 2007 with network monitoring, reporting, Help Desk and online service or a complete 24x7 outsourcing package. Progent supports Microsoft System Center Operations Manager 2007 to provide small and midsize business information systems world-class reliability, security and productivity.
Flex Series Wireless Controller Technical Consultant
wireless controller Support
Progent can assist your business to configure Cisco Wi-Fi controller appliances to manage and monitor wireless LANs of any size. Progent can assist you to maintain and debug your current Cisco Wi-Fi environment or implement an efficient transition to Cisco's latest Wi-Fi controller technology.
Troubleshooting SCCM 2012 Intune Integration
SCCM 2012 Reporting IT Consultants
Progent's Microsoft-certified consultants can assist you to plan for, implement, and operate Microsoft System Center 2012 R2 Configuration Manager (SCCM 2012). Progent can assist you to migrate smoothly to Configuration Manager 2012 from an older device and application management solution or help you to modify your current SCCM 2012 environment to support your changing IT requirements. In addition, Progent can assist you to build a software foundation that takes full advantage of SCCM 2012 by delivering advanced consulting support for related Microsoft platforms including ADDS, Microsoft SQL Server and SQL Server Reporting Services (SSRS), and Internet Information Services.
Small Business WAP150 Online Support
Small Business 500 AP On-site Support
Cisco's Small Business 100, 300 and 500 series of APs are Linux-powered units intended as value-priced wireless APs for light workloads. Progent's Cisco CCIE-certified Wi-Fi network infrastructure experts offer online or onsite configuration and troubleshooting services to help you to design, configure, upgrade, tune, manage and troubleshoot Cisco Small Business Wi-Fi AP environments of any size or topology.
Best ProSight VM Hosting Specialist
ProSight Hosting for Virtual Servers Consulting Services
Progent's ProSight Virtual Hosting offers proven virtual server architecture, a state-of-the-art data center facility, and the technical support services of Progent's Microsoft-certified consulting group to provide small companies with a comprehensive information technology outsourcing alternative that enhances network availability and protection, reduces management distraction, and saves money. With Private Cloud Hosting, a small or midsize business can have all of its operating system platforms and key business application servers supported within a secure and reliable facility on a high-performance, high-availability virtual server set up and maintained by Progent's network service professionals.
Small Business IT Support Firm Online Windows Desktop Training
Top Ranked Engineer Online Microsoft Project Training
Progent's webinars offer small companies the cost savings, convenience, and versatility of online learning plus the effective training techniques of seasoned teachers who utilize the latest collaboration software to reproduce live, interactive learning environments. Progent can provide online training for popular desktop software including components of Microsoft Office suite such as Microsoft Office Excel, Word, PowerPoint, and Visio: Dynamics accounting and management software including Microsoft Dynamics GP; plus other leading desktop applications like Adobe Photoshop, Adobe Acrobat Writer, and Crystal Reports.
Consultant Cisco VoIP Phones and Cisco Unity
Cisco VoIP Phones and Presence Network Consultant
Progent's Cisco CCIE-certified network infrastructure consultants offer high-level support services for Cisco Unified Communications Manager (CUCM) (formerly CallManager). Progent can assist you to integrate VoIP phones, design dial plans, set up SIP trunking and PSTN connections, deploy ISR G2 routers with CUBE support, and design UCS server high availability systems.
24x7 Juniper NetScreen Consultants
NetScreen Cybersecurity Firms
Progent's Juniper-certified NetScreen engineer can assist you to install and optimize NetScreen 5000 series routers, upgrade from older NetScreen products to the latest Juniper products, and repair network infrastructure problems in all-Juniper or mixed-technology environments.
1800 ISR Router IT Consulting
2900 Router Technical Support
Cisco has developed a full product line of routers that includes appliances built to deliver the security, bandwidth, and reliability demanded by customers from small offices to worldwide enterprises and ISPs. Cisco routers feature support for redundancy, transparent failthrough, and backup power for improved reliability and system uptime. Progent can help you select and configure Cisco routers to build a solid foundation for your network and to make it easy to expand as you add new users, open new offices, deploy new services, open your network to clients and partners, and support a more mobile workforce. Progent can provide help with a variety of routers based on Cisco's IOS platform, including the Cisco 800 family of small business routers, Cisco 1800 and 2800 ISR routers, Cisco 3900 and 4000 G2 Integrated Services Routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for WAN edge environments, Cisco CRS Carrier Routing System for the network core, as well as older 3600 and 3700 Series Routers.
Development Microsoft Azure Active Directory
Consultancy Azure hybrid cloud solutions
Progent can help you with any phase of Microsoft Azure integration including requirements definition, prerequisites assessment, system design, pre-production testing, implementation, centralized management, performance optimization, license management, disaster recovery strategies, security policy enforcement, and regulatory compliance assessment. Progent can help your IT staff to set up and troubleshoot firewalls and VPN tunnels so that your users can safely access to Azure-based resources, and Progent's Microsoft-certified consultants can help you integrate critical Microsoft technologies to run in Azure including Windows Server, Exchange Server, SQL Server and SharePoint. Progent can also help your organization to set up a hybrid cloud environment that seamlessly combines physical datacenters with Azure resources.
Repairing Arizona
Tennessee Upgrade
If your company does not require immediate online help but expects to need assistance with your network in the near future, you can conserve time and expenses and ensure that the right IT skill will be available when you require it by getting in touch with a Progent sales specialist and registering as a customer. For details, phone 800-993-9400 or email information@progent.com.
Microsoft Access application development Engineer
Engineer Microsoft Access application programming
Progent can provide affordable remote support for all releases of Office Access including Access desktop and Access Web App and can provide expert support for application programming, database migration, performance optimization, report design, and maintenance. Progent also can provide tailored online classes for Access development and database management.
24-Hour At Home Employees Video Conferencing Support and Integration
Offsite Employees Video Conferencing Consultant Services
Progent can help small and medium-size businesses to deploy and troubleshoot conferencing platforms to allow their at-home workers to collaborate productively with teammates and customers.
Fault Tolerant Network Connection Technology Consulting Services
Consultants High Availability Interoffice Connectivity
Progent’s non-stop interoffice connectivity and fault tolerant network infrastructure engineers can help small companies create fault tolerant Interoffice connectivity through redundant networks featuring automatic failover. Progent’s CCIE engineers can plan and deploy ultra-reliable Inter-office networks supported by fault tolerant EIGRP network routers or non-stop OSPF deployment of Cisco routers. Progent can show you how redundant connectivity and automatic fail-over can provide economical non-stop interoffice connectivity.
Photoshop Trainer
Adobe After Effects Learning
Progent's Apple Mac experts can promote the creative aspect of Macintosh environments by providing help services and training in imaging, audio, and video. Progent's support professionals can provide expertise in a range of Mac programs such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent can also help you with special jobs such as capturing or digitizing audio or video or configuring an audio/video production facility.
Urgent Microsoft Expert 64-bit Server Online Support
Biggest 64-bit Processing Consultant
Progent’s Microsoft-certified consultants can help you to enhance your desktops from 32 to 64 bits. Progent can assist you to calculate the costs and advantages of upgrading to 64-bit desktop processing, plan an efficient migration process that minimizes operational interruptions, and offer inexpensive, expert online help to aid your company to install 64-bit desktop operating systems and application software on your existing hardware.
Co-managed Support Desk Support Outsourcing
Call Center Sharing Support and Help
Progent's Microsoft certified Consultants offer three ways to help medium-size and large companies create an efficient and productive in-house Computer Support Helpdesk. Progent's help desk consulting services include Return on Investment analysis, process analysis and enhancement, executive reporting, education of in-house personnel, and documentation of procedures. Progent's Software Evaluation and Deployment Services help organizations analyze the various top level Help Desk application programs on the market and decide which packages may be too expensive, lack critical capabilities, or align badly with your company's corporate culture. Progent also provides temporary staffing for companies who need to augment their in-house Help Desk team for special projects or to substitute for absent or incapacitated personnel.
Part-Time CIO Remote Technical Support
CIO Network Engineer
Progent can provide the temporary assistance of a veteran CIO who can offer strategic direction to help your company pick and support IT solutions to meet your present needs and that can be a solid basis for your growth. Progent's part-time CIO services provide economic advantages to organizations trying to optimize the benefits from their network expenditures but who are unable or hesitant to take on another executive-level position to their head count. Since Progent is vendor-neutral, with a sizable staff of engineers certified to support all major OS platforms and networking technologies plus a wide range and business applications, Progent is in an ideal situation to offer unbiased advice along with expert technical help for developing information solutions that match the particular requirements of your organization.
