Progent's Consulting Expertise, Help Desk, and Ticketing for IT Service Organizations in Mobile
ProgentProgentís consulting services for network service firms in Mobile Alabama enables you to offer your customers Progent's consulting expertise and Help Desk support under your brand as a transparent augmentation of your in-house IT support team. This can help you add to your revenue, flesh out your service catalog, create happy clients, and improve your bottom line.

Progentís nationwide team of network engineers, PC integration and troubleshooting specialists, IT admins, and data security professionals have acted as seamless extensions to the IT staffs of some of the country's largest IT support firms. Progentís breadth and depth of technical knowledge allows you to broaden the scope of your IT service business, and Progentís transparency helps you promote and protect your company's brand.

Progent is a network support company with two decades of experience delivering remote consulting services to small and mid-size businesses. Progent is a Microsoft Certified Partner and maintains one of the biggest teams of Cisco-certified CCIE network engineers of any independent IT services company in the world. Progent has delivered online technical support and advanced consulting to clients in every state in the country. (Check out recommendations from Progent's customers.)

Reselling Progent's Support Services With Your Branding
Progent's consulting program for IT service firms features seamless resale to your clients of world-class IT services. Progent bills your firm exclusively and works under your direction to provide your clients support services under your brand. Also, Progent has an affordable Off-hours Support Service for customers who need 24x7 support.

Help Desk Call Center and Ticketing Services for Network Service Providers
Ticketing systems are fundamental to an effective service desk. But full-featured ticketing systems are not just expensive to license and staff, but also difficult to configure and manage. Small or niche IT support companies seldom have the required financial or human resources. Progent's Service Desk and ticketing program gives IT support firms an economical way to keep their company branding while delivering their customers responsive desktop support built around a best-of-breed ticketing platform and reinforced by rapid escalation to high-level experts.

Key Features of Progent's Help Desk and Ticketing Solution for Network Service Providers
Progent's Call Center and ticketing program for IT service companies takes advantage of Progent's sizable investments in advanced ticketing technology, an online desktop services team, and a network of geographically dispersed subject matter experts. You can use Progent's ticketing platform exclusively or Progent can set up communications with your current ticketing platform. The standard and optional features offered with Progent's Call Center and ticketing solution enable your IT service firm to increase your support workload, the range of technical issues your firm can take on, the number of {geographies you can service, and your overall availability.

Important features of Progent's Call Center and ticketing solution for IT service companies include:

  • Progent's remote desktop support staff delivers Level 1 end user help with 1-hour service level agreement (SLA) to commence work during normal work hours.
  • Standard service times are from 5am to 7pm PST, five days a week.
  • Extended hours support is offered at extra cost.
  • Optional on-premises service in major metros is available throughout the country at additional cost.
  • You retain full control of your customers and invoicing.
  • Your customers submit service requests by means of your own branded web portal, an 800 number, or by directing an email to your dedicated email address.
  • Each client request automatically becomes an open request in the ticket system.
  • Service tickets can be tracked and updated online while they are active.
  • Optional escalation of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
For more information on Progent's Call Center and ticketing solution, go to Help Desk and ticketing services for small businesses.

Progent's Consulting for Network Service Providers
Progent's consulting for IT service providers allows you to act as a single source for virtually all technical guidance and troubleshooting your clients may require. You can build your team and strategic in-house competencies steadily without having to turn down opportunities owing to a lack of expertise or a shortage of personnel.

Important aspects of Progent's Reseller Program for IT Service Firms include:

  • Transparent Support: Progent acts as a transparent extension of your in-house IT service team, under your management, and bills you instead of your customer.
  • Granular Billing: Progent charges on a per-minute basis to reign in costs.
  • Detailed Service Reporting: Progent utilizes an enterprise-class service documentation platform to make sure all IT services delivered are fully documented. This enables you to transfer account responsibilities to internal consultants once you have enough staff and appropriate technical skills.
Major benefits of Progent's Reseller Program for Network Service Providers include:
  • Safely Grow Your Service Practice: You can easily and efficiently take on more jobs beyond your core areas of excellence and open additional territories without assuming the risks associated with expanding your full-time staff too rapidly.
  • Strengthen Your Name: You can improve your mind share as a full-spectrum IT support firm by offering more solutions to more clients under your own company name.
  • Add to Your IT Support Portfolio: Progent offers top-tier expertise in a broad array of IT disciplines and can act as a reliable resource for expanding your IT support operations.
  • Fast Problem Escalation: With a large team of high-level technology experts available, Progent can transition quickly from Tier 1 to Tier 3 services so even the most challenging issues can be handled promptly.
  • Keep Your Clients Satisfied: Satisfied clients are loyal. By teaming with Progent, you can continue making your customers successful without ever forcing clients to seek help outside the fold.
  • Remote Technical Support Experts: For two decades, Progent has provided remote network support from Call Center services to advanced consulting. Effective online service saves money and produces quick solutions.
  • Advanced Certifications: Progentís IT experts hold top certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other leading technology companies. Progent's cybersecurity experts hold top certifications including CISSP-ISSAP, CISM, and CRISC. Find out more about Progent's certifications.
For a printable PDF datasheet about Progent's program for reselling Progent's IT support expertise under your own name, download Progent's Reseller Program for IT Service Providers.

Progent's Areas of Expertise for Mobile, Alabama Businesses
Progent's veteran team of certified consultants and technical experts can deliver Mobile, Alabama businesses a broad range of remote consulting and debugging services. Areas of expertise offered under Progent's consulting program for network service organizations include:

Find Out More Details About Progent's Consulting Support for IT Service Providers in Mobile, Alabama
For more information about Progent's reseller program for network service organizations in Mobile, Alabama, call 1-800-993-9400 or refer to Contact Progent.