Fast Remote Technical Support for Mobile Computer Systems
Immediate Phone Help for Mobile SystemsFor businesses located in Mobile or anywhere in the state of Alabama, Progent provides remote technical support for information systems based on any combination of Microsoft, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Certified engineers have provided online troubleshooting to businesses in every state in the U.S. (Refer to recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE engineers to solve complex networking problems, as well as the services of CISSP-qualified cybersecurity experts to help with high-level security design and troubleshooting jobs.

Progent's remote technical support engineers provide exceptional value due to the fact that they have the real-world experience and are equipped with the sophisticated technology required to resolve the majority of network issues quickly. This reduces immediate costs since service calls accumulate fewer billable consulting minutes. Online support also avoids the expense of dispatching an engineer to your office. Your organization saves even more with indirect costs by reducing or eliminating network downtime and related losses resulting from business disruption, disgruntled clients, unproductive workers, and distracted management. Progent's extensive remote technical support experience is especially helpful for organizations that are dependent on public clouds for vital infrastructure or software like Microsoft Azure, Amazon Web Service, or Exchange Online, where onsite tech support may not be an option.

Progent's billing model for online help is structured to leverage your network support investment. Progent charges by the minute for telephone-based consulting, so you are charged just for the support that you actually get. In contrast to many online support firms, Progent imposes no startup charge or minimum fees. Progent's one-minute granularity and clean model for pricing avoid situations where quick repairs manage to turn into big tabs. Progent's skill at solving problems quickly means your business saves cash.

Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has fine tuned an array of customized tools and proven processes that allow the maximum level of effectiveness for remote technical support and troubleshooting for computer systems of all sizes. Progent provides safe VPN support for gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity allows the engineers of Progent's remote service group to link to your network remotely without violating corporate security.

Progent's powerful customer support reporting application includes extensive records describing all service that Progent's customers have been provided. Progent's authorized engineers have the benefit of the details of services delivered to each client by any Progent engineer. This history of anomalies and resolutions is structured as a conveniently searchable proprietary database that enables Progent's online support experts to share their knowledge with the whole team to ensure that the value of Progent's technical support grows daily. Progent's advanced accreditations and close relationships with important technology companies such as Cisco and Microsoft make available additional extensive support databases and allow fast access to manufacturers' in-house product engineers so Progent's online service experts are able to come up with the best solutions promptly.

Remote technical services available from Progent to companies in Mobile and anywhere in the state of Alabama include:

Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent provides a family of budget-friendly, fixed-price managed services intended to enable small and mid-size organizations to utilize the same best-of-breed technology used by many of the world's leading enterprises. The ProSight portfolio of outsourced network management services addresses all key aspects of modern networking such as email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure health monitoring, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior analysis tools to defend endpoint devices as well as physical and virtual servers against new malware assaults such as ransomware and email phishing, which easily get by traditional signature-based anti-virus products. ProSight ASM safeguards on-premises and cloud-based resources and offers a single platform to manage the complete malware attack progression including filtering, detection, mitigation, cleanup, and forensics. Key capabilities include one-click rollback with Windows VSS and automatic network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth protection for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, endpoint control, and web filtering through leading-edge technologies incorporated within a single agent accessible from a single console. Progent's security and virtualization experts can help your business to plan and configure a ProSight ESP environment that addresses your organization's specific requirements and that allows you prove compliance with legal and industry information security regulations. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for urgent attention. Progent's consultants can also help your company to install and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery (BDR). For a fixed monthly rate, ProSight DPS automates and monitors your backup activities and allows rapid recovery of critical files, apps and virtual machines that have become unavailable or damaged as a result of component breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or to both. Progent's cloud backup specialists can deliver world-class expertise to configure ProSight Data Protection Services to to comply with regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can help you to recover your business-critical information. Find out more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading data security companies to deliver centralized control and comprehensive security for your email traffic. The hybrid structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local security gateway appliance to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter acts as a first line of defense and blocks the vast majority of threats from making it to your network firewall. This decreases your exposure to inbound attacks and conserves system bandwidth and storage. Email Guard's on-premises security gateway appliance adds a further layer of analysis for incoming email. For outgoing email, the on-premises security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends inside your security perimeter. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map, monitor, enhance and troubleshoot their connectivity appliances such as switches, firewalls, and access points as well as servers, printers, client computers and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that infrastructure topology maps are always current, captures and displays the configuration of virtually all devices on your network, tracks performance, and sends notices when problems are discovered. By automating complex management processes, ProSight WAN Watch can knock hours off common chores like making network diagrams, reconfiguring your network, locating appliances that require critical software patches, or resolving performance problems. Learn more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring service that uses advanced remote monitoring and management technology to keep your network operating at peak levels by checking the health of vital computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your specified IT personnel and your assigned Progent consultant so that all looming issues can be resolved before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host configured and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the applications. Since the system is virtualized, it can be moved easily to an alternate hosting solution without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and safeguard information about your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be warned about upcoming expirations of SSLs or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as half of time wasted trying to find vital information about your network. ProSight IT Asset Management features a common location for storing and sharing all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether you’re making enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size businesses to obtain an objective assessment of the health of their network. Based on a selection of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's certified group of IT experts, ProSight Network Audits show you how well the deployment of your essential network devices conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits like a more manageable Active Directory system. Both also include one year of cutting-edge remote network monitoring and management. Advantages can include lower-cost management, better compliance with data security requirements, higher utilization of IT resources, faster troubleshooting, more reliable backup and recovery, and less downtime. Read more about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief discussion with a Progent information assurance consultant. The fact-finding interview is intended to assess your company's ability either to stop or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information about your current AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply best practices to deploy an efficient AV and backup/recovery system that aligns with your business needs. For more information, see The ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Offered by Progent
Progent offers the services of seasoned online consulting professionals for contract information technology projects. Billing charges for ongoing consulting projects are set based on the level of expertise of the engineers required. Progent's background in these special fields of information technology allows customers to execute critical initiatives within budget and on time. Progent's project-based online consulting solutions include:

  • Help Desk Expertise
    Progent's Help Desk service options for companies with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Help Desk Call Center services, shared Help Desk services, and Helpdesk consulting. Progent's Standard Help Desk Services offer smaller organizations a comprehensive solution that manages all aspects of remote Level 1 desktop technical support from service requests through ticketing, screen sharing, progress tracking, problem solving, and management reports. Progent provides help desk services at a significant discount from Progent's regular desktop support rates, and Progent offers the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve challenging problems.

    Progent’s Co-managed Help Desk services make it possible for your business to split the load for Help Desk services seamlessly between your in-house IT staff and Progent's large roster of seasoned technical support engineers and subject matter experts. Progent’s Co-managed Help Desk service is an advanced service desk solution built around the top PSA tool for handling service requests, ticketing, responsibility, progress tracking, and metrics.

    Progent's Help Desk team of veteran network experts gives your customers in Mobile or anywhere in the state of Alabama instant communication with a reliable network service resource with substantial experience delivering phone help and remote troubleshooting for IT systems powered by Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's mission is to earn the Help Desk perception as a key driver of business productivity, and Progent's intent is to fix and not merely annotate technical issues.

  • Applications Support: Education, Custom Programming, and Integration
    Progent's Applications Consulting Group can supply remote advanced engineering support and education in special application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also offers expertise, programming, and education for familiar Microsoft applications including CRM, Microsoft Project, Microsoft Office 365 Word, and Office 365 Excel. For more concerning Progent's expertise, customization, and training offerings, visit Progent's Business Application Experts Services.

  • Unified and Automated Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud networks through comprehensive support for Windows Server 2016 servers, Windows 10 clients; seamless integration of multi-OS networks that include Linux, Microsoft Hyper-V and VMware; and better cloud support including tighter integration with Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer world-class remote and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to design and configure a new implementation of System Center 2016, expand or tune your current one, upgrade smoothly from a prior release of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring Support
    Progent can deliver companies in Mobile, or anywhere in the state of Alabama, online IT infrastructure monitoring by providing Microsoft System Center Operations Manager expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can configure SCOM for your environment so your computer support is proactive and automated. By spotting looming problems before they result in crashes, remote monitoring can avoid disruptive and costly network failures. Progent can also provide help with system monitoring tools such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X environments, Windows networks, or systems based on a variety of OS platforms.
How Your Mobile Business Can Contact Progent's Online Service Professionals
To contact Progent about urgent online assistance with Microsoft, macOS and OS X, or Linux/UNIX networks, visit Progent's Emergency Online Support, telephone 1-800-993-9400, or go to Contact Progent. For organizations and startups in Mobile or throughout the state of Alabama, Progent's phone-based network support engineers can provide professional and economical system help whenever your organization requires it. Long experience offering remote repair services has led to Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting skills and to fine tune remote access technology to solve computer problems quickly while avoiding the cost and lost time associated with on-premises service visits.

Even if your Mobile organization works with a regular freelance consultant or maintains a full time IT staff that can deal with common network issues, Progent’s Microsoft certified consultants are available to offer a convenient and transparent virtual expansion of your local resources for situations when your usual service personnel either don't have the time or the knowledge to handle unexpected system crises or particularly challenging integration projects.

Details of Progent's Online Network Support for Mobile
Progent's online support, Internet-based repair, system security consulting, and system management services offer offices in Mobile or anywhere in the state of Alabama the greatest leverage for your IT investment. Whether you require one-time telephone support and Internet-based troubleshooting or ongoing Help Desk services and network management, Progent's experts can provide your office world class IT support while allowing you to avoid the expense and hassle of running a large in-house IT organization. Highlights of Progent's online help services include:

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner support firm and Progent's head count, range of technical experience, fine tuned remote support tools, and understanding of corporate IT allow offices to escape the pitfalls associated with excessive dependence on smaller service firms, independent freelance service providers, or limited internal IT help.

Progent stands out by offering:

How Does My Business Start Receiving Remote Technical Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, visit Immediate Network Support.