Fast and Affordable Remote Support for Mobile Alabama Computer Networks
Urgent Phone Help for Mobile SystemsFor organizations in Mobile Alabama, Progent provides remote technical support for computer systems powered by Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have provided online support to businesses in every state in the U.S. (Check out recommendations from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-qualified engineers to handle challenging infrastructure problems, as well as the services of CISSP-certified cybersecurity consultants to handle high-level security design and diagnostic jobs.

Progent's online technical support experts offer exceptional value because they have the real-world background and have access to the sophisticated tools needed to resolve most network problems rapidly. This lowers direct expenses since service calls require minimal billable minutes. Online help also eliminates the cost of dispatching an engineer to your location. Your organization benefits even more with incidental costs by minimizing or avoiding network downtime and associated costs resulting from business discontinuity, disgruntled customers and vendors, unproductive employees, and distracted management. Progent's advanced remote consulting know-how is particularly valuable for organizations that depend on public clouds for vital infrastructure or applications like Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises tech support may not be an option.

Progent's billing policy for remote support is designed to leverage your network support dollar. Progent charges per minute for phone assistance, so you pay exclusively for the support that you actually get. In contrast to typical remote support companies, Progent imposes no service activation charge or minimum fees. Progent's per-minute billing unit and simple model for pricing avoid scenarios where quick solutions somehow turn into substantial tabs. Progent's skill at disposing of problems quickly means your business saves money.

Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has refined an array of customized technologies and field-tested methodologies which promote the highest level of effectiveness for online technical support and repair for IT networks of any size. Progent provides safe VPN support for gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity permits the engineers of Progent's Technical Response Center to link to your company's system remotely without compromising corporate security.

Progent's proven customer support database system includes thorough documentation describing all support that Progent's customers have been provided. Progent's authorized service personnel have access to the history of all help rendered to every Progent client by every consultant. This database of trouble tickets and resolutions is structured as an easily retrievable internal database that enables Progent's remote support experts to communicate their knowledge with the whole team to ensure that the quality of Progent's support services grows daily. Progent's high-level accreditations and working relationships with major technology companies such as Cisco and Microsoft open up other vast support knowledge bases and permit quick access to manufacturers' internal engineering staff with the result that Progent's remote consulting experts are able to determine the most efficient resolutions promptly.

Online support services offered by Progent to businesses in Mobile Alabama include:

ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent provides a family of low-cost, flat-rate managed services intended to enable small and mid-size organizations to benefit from the same best-of-breed IT solutions deployed by many of the industry's leading enterprises. Progent's ProSight suite of IT management outsourcing services addresses all key facets of modern networking such as email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure management, VM cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior-based analysis tools to defend endpoint devices and physical and virtual servers against new malware assaults such as ransomware and email phishing, which routinely evade traditional signature-matching anti-virus products. ProSight ASM protects on-premises and cloud resources and provides a unified platform to automate the complete threat progression including filtering, detection, containment, remediation, and post-attack forensics. Top features include one-click rollback with Windows VSS and automatic network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services offer economical in-depth protection for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers firewall protection, penetration alarms, device management, and web filtering through cutting-edge technologies incorporated within a single agent accessible from a single console. Progent's security and virtualization experts can assist you to design and implement a ProSight ESP deployment that meets your organization's specific needs and that helps you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require immediate attention. Progent can also help your company to set up and test a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable end-to-end service for reliable backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight DPS automates your backup processes and enables rapid restoration of vital data, apps and VMs that have become lost or corrupted due to hardware failures, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's backup and recovery consultants can deliver world-class expertise to configure ProSight DPS to be compliant with regulatory requirements such as HIPAA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to restore your business-critical data. Find out more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top information security companies to deliver centralized management and world-class security for your email traffic. The hybrid structure of Progent's Email Guard combines cloud-based filtering with a local security gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer acts as a first line of defense and keeps most unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound attacks and conserves network bandwidth and storage. Email Guard's onsite security gateway device adds a deeper layer of inspection for incoming email. For outgoing email, the local security gateway offers AV and anti-spam protection, DLP, and email encryption. The local gateway can also help Exchange Server to track and safeguard internal email that originates and ends within your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent’s ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller organizations to map, track, enhance and debug their networking hardware such as routers and switches, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are always updated, captures and manages the configuration of almost all devices on your network, tracks performance, and sends notices when issues are discovered. By automating tedious management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary chores like making network diagrams, expanding your network, finding devices that require critical updates, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) techniques to help keep your network running at peak levels by checking the health of vital computers that power your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your specified IT staff and your Progent consultant so that any potential issues can be addressed before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual host configured and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be ported immediately to a different hosting solution without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and safeguard data about your IT infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be warned about impending expirations of SSLs ,domains or warranties. By updating and managing your IT infrastructure documentation, you can save up to 50% of time thrown away searching for vital information about your network. ProSight IT Asset Management features a common location for storing and collaborating on all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether you’re making improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size businesses to get an objective evaluation of the health of their information system. Based on a selection of the leading remote monitoring and management tools available, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits show you how well the deployment of your essential infrastructure assets conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits such as a more manageable Active Directory (AD) system. Both versions also include a year of cutting-edge remote network monitoring and management. Benefits can include easier management, better compliance with information security requirements, higher utilization of network assets, faster troubleshooting, more dependable backup and recovery, and higher availability. Learn more information about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone discussion with a Progent information assurance expert. The fact-finding interview is intended to help evaluate your company's preparedness either to stop or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information about your existing security profile and backup system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow industry best practices to build an efficient security and backup system that meets your business requirements. For details, see The ProSight Ransomware Preparedness Report Service.

Special Support Services Offered by Progent
Progent can provide the services of world-class online consulting professionals for contract IT programs. Progent's charges for longer-term consulting tasks are determined based on the qualifications of the consultants required. Progent's background in these important areas of information technology enables customers to execute critical initiatives within budget and on schedule. Progent's special online consulting solutions include:

  • Help Desk Services
    Progent's Help Desk Call Center service offerings for businesses with networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Help Desk services, co-managed Helpdesk services, and Helpdesk process consulting. Progent's Standard Help Desk Services offer smaller organizations a comprehensive solution that handles all facets of online Level 1 desktop support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Progent offers help desk services at a substantial discount off Progent's normal desktop service rates, and Progent can provide the option of rapid as-needed escalation to Level 2 and Level 3 experts to handle challenging problems.

    Progent's Call Center consulting expertise can assist you in establishing an effective new Call Center or improving your current organization, selecting or customizing Help Desk Call Center software to meet the unique demands of your company, or providing occasional phone support personnel to work with your internal Help Desk Call Center resources during demanding scenarios such as software transitions, major updates, or rolling out new applications.

    Progent's Help Desk Call Center staff of experienced information technology professionals gives your customers in Mobile Alabama instant assistance from a reliable technical support resource with substantial experience offering phone help and remote troubleshooting for computer environments powered by Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's concentration is to earn the Help Desk Call Center the reputation as a major contributor to business productivity, and Progent's goal is to resolve instead of just document technical issues.

  • Business Applications Services: Training, Custom Development, and Problem Solving
    Progent's Applications Consulting Group can supply phone-based and in-depth consulting expertise and education in specific application fields that include ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting, custom development, and training for Microsoft business applications such as CRM, Project, Microsoft Office 365 Word, and Office 365 Excel. To read more about Progent's expertise, custom programming, and training services, refer to Progent's Applications Experts Services.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the administration of hybrid cloud networks through advanced integration with Windows Server 2016 servers, Windows 10 clients; cohesive integration of mixed-OS networks that include various Linux distributions, Hyper-V and VMware; and better cloud support including tighter integration with Intune for iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer advanced remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to design and install a new deployment of Microsoft System Center 2016, expand or tune an existing one, migrate smoothly from a previous release of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring Services
    Progent offers companies in Mobile Alabama remote IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can adapt SCOM to suit your environment so your network support is proactive rather than reactive. By exposing emerging problems before they result in downtime, automated monitoring can minimize inconvenient and expensive information system failures. Progent can also utilize network monitoring utilities such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft networks, or systems that incorporate a variety of OS platforms.
How Your Mobile Company Can Contact Progent's Online Service Professionals
To get in touch with Progent about urgent phone-based support with Windows, macOS and OS X, or Linux computer systems, go to Progent's Emergency Remote Support, call 1-800-993-9400, or go to Contact Progent. For businesses and new businesses in Mobile Alabama, Progent's online network support engineers can provide professional and affordable system help the moment your business requires it. More than 15 years of offering online technical assistance has led to Microsoft Partner status for Progent's consultants and has helped Progent to develop high-end troubleshooting capability and to fine tune online access technology to repair IT problems rapidly while avoiding the cost and lost time associated with on-site service visits.

Even if your Mobile organization has a regular freelance consultant or employs a full time organization that know how to handle ordinary computer issues, Progent’s Microsoft and Cisco certified consultants are available to provide an easy and transparent remote extension of your local resources in cases when your usual service personnel either lack the bandwidth or the experience to address unexpected network crises or particularly complicated integration problems.

Benefits of Progent's Network Help for Companies in Mobile Alabama
Progent's remote network troubleshooting services enable your Mobile business to enjoy the benefits of on-call, expert IT support without the expense of managing a full-time IT organization. Your network will acquire added strategic value by becoming more available, efficient, and secure. Advantages to your company include:

  • Convenient remote extension of your on-site IT resources
    For most offices in Mobile Alabama, nearby computer support providers, whether made up of freelance consultants or a full-time maintenance staff, can deal with the majority of network issues. However, IT crises can occur when your regular support personnel are too busy or unavailable, and some problems may be associated with technology that is unfamiliar to your usual service technicians. In these instances, Progent's online service specialists provide a convenient, quick, and budget-friendly way to supplement your regular resources and to pass on useful knowledge to increase your ability to handle future problems in-house.

  • Reduced Dependence on Freelance Consultants
    For network maintenance, smaller businesses commonly depend on independent freelance service providers. While freelance consultants have less overhead than big support organizations and can afford to charge lower rates, they are sometimes stretched too thin, making it impossible to respond quickly to crisis situations. If a freelance service provider is occupied with another customer, ill, on a trip, or in training, the lack of fallback personnel may force your company to wait for help during an IT crisis. As your network grows, system unavailability and problems with vital applications become more costly. The money you thought you were saving on an independent can be eaten up quickly by lost productivity. Progent offers a ready source of backup service expertise to insure your network remains up and running.

  • Build a Scalable Foundation for Seamless Expansion
    Businesses often begin with an information system implemented on a shoestring budget. Without a robust framework, band-aid fixes often get piled on top of a shaky foundation. When a company grows, stability and scalability problems can impede the productivity of the business. Such badly built systems need careful analysis, intelligent strategic planning, and extensive technical expertise to upgrade to a system architecture able to deliver the solid foundation to handle vital business demands and simplify future expansion.

  • Interact with Problem Solvers Rather Than Product Resellers
    Smaller businesses require guidance and technical education to negotiate an increasingly complicated maze of technology alternatives available for accelerating business growth and enhancing efficiency. These companies do not need a network consultant who is motivated to earn a commission on a specific vendor's products. IT consulting and product selling can result in a situation where the recommended solution is built around a predetermined technology instead of the true needs of a client. Progent avoids these dilemmas by selling only services rather than products. This enables Progent to match technical expertise with the best needs of customers.

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, depth of technical expertise, refined support software, and understanding of corporate IT allow companies to escape the limitations of exclusive dependence on smaller consulting firms, individual freelance service providers, or limited internal resources.

Progent adds value by providing:

How Does My Business Begin Getting Online Computer Help from Progent?
To get started with Progent's online help services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, visit Immediate Technical Support.



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