Fast Online Technical Support for Mobile Alabama Information Networks
For organizations located in Mobile Alabama, Progent provides online technical support for networks powered by Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier engineers have delivered online troubleshooting to companies in every state in the United States. (See recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE-certified engineers to help with challenging infrastructure problems, as well as the services of CISA and CISSP-qualified security experts to handle advanced security architecture and troubleshooting jobs.
Progent's online support experts provide excellent leverage due to the fact that they possess the practical experience and have access to the advanced tools required to solve most network problems quickly. Efficient support lowers immediate expenses because service calls require minimal billable minutes. Online help also avoids the cost of dispatching an engineer to your site. Your organization saves additionally with indirect expenses by reducing or eliminating system downtime and related losses due to business disruption, disgruntled clients, idle workers, and de-focused executives. Progent's advanced remote consulting experience is particularly important for organizations that depend on public clouds for vital network infrastructure or applications like Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where onsite tech support may not be an option.
Progent's pricing policy for online help is designed to stretch your IT service dollar. Progent charges by the minute for phone consulting, so you are billed just for the services that you actually get. Unlike typical remote support organizations, Progent requires no initialization surcharge or minimum payments. Progent's per-minute billing unit and clean policy for pricing avoid scenarios where speedy. minor fixes somehow turn into substantial bills. Progent's skill at handling problems quickly means you saves cash.
Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned an arsenal of customized tools and proven processes which allow the maximum degree of effectiveness for remote technical support and troubleshooting for computer networks of all sizes. Progent provides safe Virtual Private Network support for gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access permits the staff of Progent's online support team to connect to your system remotely without breaching system security.
Progent's sophisticated service reporting application includes thorough records for the service that Progent's customers have been provided. Progent's authorized consultants have access to the details of assistance provided to each Progent customer by any consultant. This history of anomalies and resolutions is stored as an easily accessible proprietary knowledge base that enables Progent's remote technical professionals to share their experiences company-wide to ensure that the quality of Progent's support grows daily. Progent's extensive list of certifications and close associations with major industry leaders such as Cisco and Microsoft open up other massive support knowledge bases and permit priority response from manufacturers' internal product engineers with the result that Progent's online service specialists can find the most efficient resolutions promptly.
Online technical support services offered by Progent to clients in Mobile Alabama include:
Authorized Microsoft Windows Experts
Progent's Microsoft-certified online support experts offer computer problem solving and consulting support for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the assistance of consulting engineers who can assist you with a broad range of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
Microsoft Exchange Server 2019 integration,
Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 integration,
Exchange Server 2010 management,
SharePoint 2019 design and configuration, SharePoint 2016 migration and hybrid integration consulting services, Skype for Business migration consulting, Microsoft Lync Server integration, and Microsoft Office Communications Server troubleshooting,
Forefront Threat Management Gateway administration and ISA Server maintenance, MS SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, SQL Server 2016 migration and development and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Project Server Online planning,
Microsoft Office Access Application Development and Troubleshooting,
Small Business Server 2011 support, and
Windows Essentials cloud integration.
Progent in addition can deliver a broad array of cost-effective PC desktop consulting and support services to help your business to install, configure, troubleshoot, and manage desktop PCs and notebooks based on Windows. Progent's PC desktop support services include providing Microsoft Windows 10 upgrade assistance plus System Center 2012 Configuration Manager (SCCM 2012) planning and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune expertise to centralize the management of your PCs along with your cloud-connected tablets and smartphones.
Talk to a Cisco CCIE for Complex Network Troubleshooting
The Cisco CCIE credential is the highest accreditation for network infrastructure professionals, and certifies an individual's network technology knowledge at the expert level. CCIEs know how to handle the most difficult problems encountered in network planning, installation, maintenance, security, and troubleshooting. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's in-house product support engineers in analyzing anomalies with IOS network administration tools and developing alternate approaches or identifying program patches. Cisco qualified CCIEs represent an excellent cost-effectiveness since their depth of expertise allows them to solve problems rapidly. In common cases, less experienced engineers can struggle for hours or even days with identical problems that a CCIE can dispose of in minutes. Progent's Cisco CCIE certified consultants can tie into your computer system by means of the latest on-line troubleshooting tools in order to provide quick, safe, and economical analysis and repair.
Alabma State Contact Information:
Progent offers consulting services and onsite technical support throughout Alabama.
Progent locations in Alabma State
Progent's Cisco-qualified CCIEs offer expertise in all of Cisco's top-selling family of networking appliances. Cisco technology expertise available from Progent includes Cisco ASA Next Generation firewalls with Firepower Services configuration and debugging, Cisco routers configuration and troubleshooting, Cisco Catalyst switch consulting and support, Cisco Nexus switch consulting services, Meraki switches configuration and management, Cisco Unified Communications Manager/CallManager configuration and technical support, Cisco VoIP phones and IP video phones support and wireless VoIP phones configuration, Cisco Meraki Wi-Fi access point planning and set up, Aironet Access Points deployment services, Cisco wireless controllers consulting, Cisco VPN and Security engineering services, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and CUBE integration expertise. Progent also offers remote and onsite Wi-Fi site surveys to help you to fully integrate your Wi-Fi ecosystem.
CISSP and ISSAP Certified Network Security Consultants
Progent's qualified CISM and CISSP security and compliance experts offer a variety of system protection solutions that can improve the safety of your Windows, macOS and OS X, Linux, or UNIX environment against attacks or help your business to recover rapidly following a damaging penetration. Security support services available from Progent cover in depth data security audits utilizing utilities such as GFI LANguard, AMAP Application Scanner, and products from Metasploit and Netcat; rapid recovery from virus and worm attacks; integrating firewalls; establishing secure architectures for remote and mobile communication; protecting your email system from spam and directory harvest attacks; and instituting 24x7 network monitoring.
Hybrid Cloud Integration
Progent offers expert online consulting to help organizations of any size integrate their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist you to design and administer hybrid environments that support Windows and Linux systems and applications in either cloud-centric solutions or in hybrid topologies that seamlessly combine on-premises IT assets as well as cloud services. To assist you to integrate public cloud services with physical datacenters, Progent can provide a variety of cloud migration services such as Office 365 Exchange Online integration with on-premises installations of Exchange,
Microsoft Azure hybrid cloud design and deployment consulting, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform planning and integration consulting. Progent has over two decades of experience providing high-level consulting expertise online, and Progent can help you complete your cloud migration projects quickly and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that lets you specify, automate and verify a consistent process for restoring applications and services rapidly after a breakdown. Site Recovery Manager provides centrally managed and automated disaster recovery, application mobility, and non-intrusive site migration, failback and site re-protect. Site Recovery Manager also enables transparent testing for site recovery, updates and patches and can produce reports to verify full service restoration, validate SLAs and prove DR compliance. Progent can provide the support of a VCDX certified VMware SRM consultant to assist your organization to plan, configure, test and administer a disaster recovery system powered by VMware Site Recovery Manager.
Progent's VMware vSphere experts offer in-depth understanding of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator and vCloud used for administering private and hybrid cloud environments that provide maximum availability, security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network architect to assist you to build a completely virtualized Software Defined Data Center that can be set up or migrated instantly and managed with a high degree of automation independent of the hardware making up the basic IP network.
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux experts and macOS and OS X technology specialists can provide remote support services to address a broad spectrum of computer technologies such as system architecture, email systems, network and process security, plus UNIX/Linux and Microsoft Windows coexistence. For server hardware consolidation and easy management in environments that combine Linux and Microsoft Windows, Progent can provide VMware integration and Citrix support. Progent can also help with transitioning from legacy systems to Microsoft Windows or Linux-based solutions. Progent's team-oriented approach to solving network issues promotes fast escalation, when required, to consultants with appropriate expertise to tackle complex scenarios. This expedites solutions of critical problems, minimizes network downtime, and lowers support expense.
Major Linux platforms for which Progent offers expertise include:
ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent offers a selection of affordable, flat-rate services designed to allow small and mid-size organizations to benefit from the same advanced IT solutions used by some of the industry's leading corporations. The ProSight portfolio of IT management outsourcing services addresses all key areas of modern networking including email content filtering, security and compliance, cloud-based backup and disaster recovery, infrastructure management, virtual server hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior machine learning tools to defend endpoints as well as servers and VMs against new malware assaults like ransomware and email phishing, which easily escape traditional signature-based AV products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a unified platform to address the entire threat lifecycle including filtering, detection, containment, remediation, and forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) managed services deliver affordable multi-layer protection for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, endpoint control, and web filtering through leading-edge tools incorporated within a single agent accessible from a unified control. Progent's data protection and virtualization experts can assist your business to design and configure a ProSight ESP deployment that addresses your company's unique needs and that helps you achieve and demonstrate compliance with legal and industry information security standards. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for urgent action. Progent's consultants can also help your company to set up and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost and fully managed service for reliable backup/disaster recovery (BDR). Available at a low monthly price, ProSight DPS automates and monitors your backup activities and allows rapid restoration of critical data, applications and VMs that have become lost or damaged as a result of hardware failures, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery specialists can provide advanced expertise to configure ProSight Data Protection Services to to comply with regulatory standards like HIPPA, FINRA, and PCI and, whenever needed, can assist you to restore your critical information. Read more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading data security companies to deliver web-based management and world-class protection for your inbound and outbound email. The powerful architecture of Email Guard managed service combines a Cloud Protection Layer with a local security gateway device to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer acts as a first line of defense and blocks most unwanted email from making it to your network firewall. This decreases your exposure to external attacks and saves network bandwidth and storage space. Email Guard's onsite security gateway appliance adds a deeper layer of analysis for inbound email. For outgoing email, the onsite gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that stays inside your security perimeter. For more information, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map out, track, optimize and debug their connectivity appliances such as switches, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are always updated, copies and manages the configuration information of virtually all devices on your network, monitors performance, and sends notices when potential issues are discovered. By automating time-consuming network management processes, WAN Watch can knock hours off common tasks such as network mapping, reconfiguring your network, locating appliances that need important software patches, or identifying the cause of performance issues. Find out more about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management technology to help keep your network operating efficiently by checking the state of vital assets that drive your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your designated IT staff and your Progent consultant so that all potential problems can be addressed before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host configured and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be moved easily to an alternate hosting environment without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and protect information related to your network infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be alerted automatically about impending expirations of SSLs or warranties. By updating and managing your IT documentation, you can save as much as half of time thrown away searching for critical information about your IT network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether youíre planning enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size organizations to get an objective assessment of the overall health of their IT system. Based on some of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits show you how closely the deployment of your essential infrastructure assets conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits like a more manageable Active Directory system. Both also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier network management, better compliance with government and industry security standards, higher utilization of IT resources, quicker problem resolution, more reliable backup and recovery, and less downtime. Read more information about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief discussion with a Progent backup/recovery consultant. The interview is designed to help evaluate your company's ability either to block or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information about your current antivirus tools and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy an efficient security and backup/recovery environment that aligns with your business requirements. For additional information, refer to The ProSight Ransomware Preparedness Report Service.
Special Support Services Offered by Progent
Progent offers the skills of seasoned remote consulting professionals for contract information technology programs. Progent's rates for ongoing development or consulting tasks are determined based on the qualifications of the engineers involved. Progent's background in these special areas of information technology enables customers to complete major initiatives economically and on schedule. Progent's special online engineering solutions include:
How Your Mobile Company Can Contact Progent's Remote Support Experts
Help Desk Call Center Support
Progent's Call Center programs for businesses with networks based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk Call Center services, shared Help Desk services, and Help Desk consulting.
Progent's Standard Help Desk Services provide smaller organizations a complete service desk solution that manages all facets of remote desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and management reports. Progent provides call desk services at a substantial discount from Progent's regular desktop service rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to handle challenging issues.
Progent's Help Desk consulting expertise can aid you in creating an efficient new Call Center or enhancing your existing one, identifying or customizing Help Desk software to handle the special demands of your corporation, or adding occasional phone support staff to supplement your existing Call Center group during high-demand situations such as software migrations, mass upgrades, or rolling out new applications.
Progent's Call Center team of veteran network professionals provides your computer users in Mobile Alabama rapid access to an effective technical support resource with substantial background providing phone help and online repair service for computer environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's mission is to earn the Help Desk the reputation as a key contributor to company efficiency, and Progent's goal is to resolve and not merely document network problems.
- Applications Support: Training, Customization, and Problem Solving
Progent's Applications Consulting staff offers remote and in-depth consulting expertise and training in special business application areas such as ERP, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver consulting, custom development, and education for Microsoft business applications including Microsoft CRM, Office Project, Office 365 Word, and Microsoft Office 365 Excel. For additional information on Progent's expertise, custom development, and training offerings, see Progent's Business Application Experts Team.
- Centralized and Streamlined Management of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2016, Windows 10 clients; seamless integration of multi-OS environments that include various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants offer advanced remote and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to design and configure a new implementation of System Center 2016, expand or tune your current one, upgrade smoothly from a previous version of System Center, or troubleshoot your System Center solution.
- Remote Hybrid Network Monitoring Services
Progent can deliver companies in Mobile Alabama online IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager to suit your business so that your computer maintenance is proactive and automated. By detecting possible trouble spots before they grow into downtime, system monitoring can head off stressful and expensive service crises. Progent can also deploy server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft environments, or environments powered by a mix of operating systems.
To get in touch with Progent about urgent remote assistance with Windows, macOS and OS X, or Linux/UNIX environments, visit Progent's Emergency Remote Support, call 1-800-993-9400, or go to Contact Progent.
For offices and new businesses in Mobile Alabama, Progent's phone-based network support specialists are ready to provide professional and cost-effective system support the moment your business has to have it. Long experience offering remote technical assistance has led to Microsoft Partner status for Progent's team of engineers and has helped Progent to develop world-class troubleshooting skills and to fine tune remote access tools to solve IT problems rapidly while eliminating the expense and lost time associated with on-premises support calls.
Even if your Mobile office relies on a regular independent support technician or maintains a full time organization that can deal with typical computer issues, Progentís Microsoft certified consultants can provide an easy and seamless remote extension of your on-site resources for situations when your usual IT support personnel either lack the bandwidth or the experience to fix unexpected network emergencies or particularly complex integration projects.
Details of Progent's Remote Network Services for Mobile Alabama
Progent's phone support, remote troubleshooting, network security expertise, and system management services offer businesses in Mobile Alabama unparalleled leverage for your support budget. Whether you require occasional telephone help and remote troubleshooting or full-time Help Desk services and network management, Progent's professionals can deliver your organization world class network support while permitting you to eliminate the cost and administration overhead of running a full-service in-house IT organization. Highlights of Progent's National Remote Support services include:
- Immediate Telephone Access to Microsoft Certified Experts
Progent's team of Microsoft-certified technicians can deliver immediate and economical expertise to businesses in Mobile Alabama and is also ideal for networks in more remote areas that have a limited supply of consultants with in-depth expertise supporting Microsoft's current family of server platforms. All Progent engineers have over 10 years of background integrating Microsoft products. As a Microsoft Certified Partner consulting firm, Progent has the use of a wide array of Microsoft support utilities, technical information, and on-going education.
- Per Minute Rates to Reduce Costs
Progent offers remote support on a per-minute billing plan, so you are billed only for the services you receive. Progent has no minimum fee for online help and requires no periodic retainer for support services delivered during normal business hours. This keeps you from facing big invoices for routine repairs.
- Access to Cisco Certified Network Infrastructure Specialists
Progent's certified experts for Cisco can provide access to authorized specialists with experience in designing, implementing, and troubleshooting networking environments based on Cisco products. Progent can offer a CCIE or CCNP to help you build high-speed, high-availability, and protected infrastructure for fixed and mobile networking.
- Application Experts Group
Progent's basic consulting services consist of technology integration, Microsoft Exchange consulting, system security design, and Help Desk sharing services. Progent's Experts group can provide world-class consulting support for critical business applications. Help offered by the Application Experts Team includes:
Microsoft Dynamics GP/Great Plains Support and Programming
MS Project Expertise
Microsoft Office 365 solutions support
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Office Word and Office 365 Word Consulting
Business Information (BI) Reporting Development and Training
Microsoft Power BI Integration Services
UNIX, Linux and Solaris Support
Microsoft SQL Server 2019 integration, Microsoft SQL Server 2017 planning and migration, Microsoft SQL 2016 Software Design, and Microsoft SQL 2014 Software Development and Debugging
Oracle Project Management and Software Development
MySQL Management Support and Software Design
Apple Mac Help
Amazon Marketplace Web Service (Amazon MWS) Programming
By providing a convenient centralized source for network generalists and application experts, Progent is able to tailor timely, inexpensive, and thorough information technology solutions that meet the special needs of your company.
- Advanced Remote Connectivity Tools
Protected remote access permits Progent's support experts to observe exactly what your customers see. This makes it easier to produce fast fixes to problems that could otherwise require a costly onsite service call. Cutting-edge remote access software and experienced engineers together enable Progent to repair most IT problems quickly and affordably. Progent is an industry leader in online troubleshooting and remote network tracking.
- Compatibility with Mainstream VPN Products
Progent can provide safe Virtual Private Network access for gateways from major VPN providers including Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN online connectivity enables the engineers at Progent's Technical Response Center to access your network remotely without weakening system security.
- 24x7 Support for High System Availability
For organizations with vital applications, Progent can provide optional round-the-clock remote technical services. Used in conjunction with automated 24x7 network monitoring based on MS Operations Manager, this offering can help ensure maximum network uptime.
- Help Desk Outsourcing
Progent's Help Desk support services are designed especially for budget-conscious businesses whose workers require instant access to a Help Desk service with effective telephone support and complete escalation ability.
How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Partner consulting firm and Progent's head count, range of technical background, fine tuned remote support software, and familiarity with corporate IT allow companies to avoid the limitations of excessive dependence on smaller consulting firms, independent freelance service providers, or limited internal resources.
Progent stands out by providing:
How Does Our Company Begin Getting Online Computer Help from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Premier Certified consultants average longer than a decade of hands-on professional experience, at the front lines of IT support, performing a broad range of IT tasks for an extensive array of clients. Each Progent consultant shares a proven set of personal best practices which are incorporated into company-wide leading practices standards that Progent instills in its consulting staff. This means that you get not just world-class technical skills, but also a support engineer with field-tested methods for applying technical knowledge to solve real-world network problems efficiently.
- Value Pricing
Progent's pricing model is to bill for phone service and on-site visits by the minute. As a result, you are charged exclusively for received services. Progent does not impose a higher rate for off-hours or urgent service, and within California or in regions where Progent offers on-site support, Progent does not charge for travel except for urgent calls where on-site work is less than four hours. In addition, Progent imposes no initialization charge and asks no retainer for services delivered during normal business hours. Many service firms impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity does away with big bills for fast fixes so you will not be forced to permit minor problems to stay unaddressed.
- Full Records of IT Services
Progent has developed a sophisticated support reporting system that stores and organizes detailed documentation for all billed support activities. Unlike many freelance consultants or local service firms who provide scant documentation or details of tasks performed, every service delivered by Progent is accompanied by full documentation. Each Progent staff member has access to the support reports transmitted by every staff member to each client. The practice of detailing and organizing service records allows more effective support and eliminates a variety of common problems such as when a service client is effectively held hostage to a consultant who refuses to release the keys to the kingdom.
- Remote Network Monitoring with Microsoft Operations Manager
Progent is one of the only consulting firms to offer round-the-clock remote tracking services based on Microsoft System Center Operations Manager. Microsoft System Center Operations Manager causes your computer support to be anticipatory instead of reactive. By revealing potential issues before they result in downtime, system monitoring can save your IT network from stressful and expensive availability disruptions.
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, go to Immediate Network Support.