Fast Online Technical Support for Mobile Networks
Fast Online Support for Mobile NetworksFor businesses located in Mobile or anywhere in the state of Alabama, Progent provides online support for computer systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified engineers have delivered online troubleshooting to businesses in all 50 states in the U.S. (Refer to recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified network specialists to handle challenging networking problems, as well as the assistance of CISA and CISSP-certified security experts to handle advanced security design and diagnostic jobs.

Progent's remote technical support engineers provide excellent value due to the fact that they have the practical background and are equipped with the sophisticated tools necessary to resolve the majority of information system problems rapidly. Efficient support reduces direct expenses since solutions require minimal billable consulting minutes. Remote support also avoids the expense of sending an engineer to your office. Your company saves additionally in indirect expenses by minimizing or avoiding system downtime and associated losses resulting from business disruption, upset customers and vendors, unproductive employees, and distracted executives. Progent's advanced online technical support know-how is particularly important for organizations that rely on public clouds for critical network infrastructure or applications such as Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises tech support may not be an alternative.

Progent's pricing policy for remote support is structured to stretch your IT service dollar. Progent bills on a per-minute basis for phone consulting, so you are invoiced exclusively for the support that you actually get. In contrast to typical remote service companies, Progent asks for no initialization charge or minimum payments. Progent's per-minute granularity and simple model for billing prevent situations where fast repairs manage to end up as big tabs. Progent's penchant for dealing with technical issues efficiently means you spends less cash.

Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has refined an array of optimized tools and field-proven methodologies that allow the highest level of efficiency for online consulting and repair for computer networks of any size. Progent provides secure VPN support for gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity permits the consultants of Progent's Technical Response Center to communicate with your network without compromising network security.

Progent's advanced technical support database system keeps comprehensive records describing the service that Progent's clients have received. Progent's team consultants have access to the history of services rendered to each Progent client by every engineer. This database of issues and fixes is structured as a quickly searchable internal knowledge base that enables Progent's remote technical professionals to communicate their knowledge with the whole team to make sure that the efficiency of Progent's support services improves over time. Progent's advanced certifications and close relationships with important industry leaders including Cisco and Microsoft make available additional massive technical databases and permit fast access to manufacturers' internal support staff with the result that Progent's remote service specialists are able to find the most efficient resolutions quickly.

Online support services available from Progent to customers in Mobile and throughout the state of Alabama include:

Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent provides a selection of affordable, flat-rate managed services designed to enable small and mid-size businesses to benefit from the same advanced IT solutions deployed by some of the world's leading corporations. The ProSight series of IT management outsourcing services covers all critical areas of information technology such as email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior machine learning technology to defend endpoints and servers and VMs against new malware attacks like ransomware and email phishing, which routinely get by legacy signature-based anti-virus tools. ProSight ASM protects on-premises and cloud-based resources and provides a unified platform to automate the complete threat progression including filtering, identification, containment, cleanup, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) services deliver affordable multi-layer security for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, endpoint management, and web filtering via leading-edge tools packaged within a single agent managed from a unified console. Progent's security and virtualization experts can help your business to plan and implement a ProSight ESP deployment that meets your company's specific requirements and that helps you demonstrate compliance with legal and industry information security regulations. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for immediate action. Progent can also assist you to set up and verify a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and medium-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight DPS automates and monitors your backup processes and allows rapid restoration of vital data, apps and VMs that have become lost or damaged due to component breakdowns, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images/, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's backup and recovery specialists can provide advanced expertise to configure ProSight DPS to be compliant with regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your business-critical data. Find out more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading data security vendors to deliver web-based management and comprehensive protection for all your email traffic. The hybrid architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with a local gateway device to provide advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-based malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of unwanted email from reaching your network firewall. This decreases your exposure to external attacks and saves network bandwidth and storage space. Email Guard's onsite security gateway appliance adds a deeper level of analysis for incoming email. For outbound email, the on-premises gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also help Exchange Server to monitor and protect internal email that originates and ends within your corporate firewall. For more details, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map out, monitor, reconfigure and troubleshoot their networking appliances like routers and switches, firewalls, and access points as well as servers, client computers and other devices. Using cutting-edge RMM technology, WAN Watch ensures that infrastructure topology diagrams are always updated, copies and manages the configuration of virtually all devices connected to your network, tracks performance, and sends alerts when issues are discovered. By automating tedious management activities, WAN Watch can knock hours off common tasks like making network diagrams, reconfiguring your network, locating appliances that need important software patches, or isolating performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that uses advanced remote monitoring and management techniques to keep your IT system operating at peak levels by tracking the health of critical computers that drive your information system. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your specified IT personnel and your assigned Progent consultant so any potential issues can be resolved before they can impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host set up and managed by Progent's network support experts. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the applications. Because the environment is virtualized, it can be moved immediately to an alternate hosting solution without a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and protect data related to your network infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be warned about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your network documentation, you can eliminate as much as 50% of time spent trying to find vital information about your network. ProSight IT Asset Management features a centralized location for holding and sharing all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether you’re planning enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size businesses to get an unbiased evaluation of the overall health of their network. Powered by some of the leading remote monitoring and management tools available, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits show you how well the deployment of your essential infrastructure assets conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI such as a more manageable Active Directory system. Both also include a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with government and industry security requirements, higher utilization of network resources, faster troubleshooting, more reliable backup and recovery, and higher availability. See more about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone interview with a Progent information assurance consultant. The interview is intended to assess your organization's ability either to block or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information concerning your existing AV defense and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow best practices to create a cost-effective AV and backup/recovery environment that aligns with your business requirements. For additional information, visit The ProSight Ransomware Preparedness Report.

Special Support Programs Available from Progent
Progent offers the services of world-class remote consulting professionals for contract IT programs. Billing rates for ongoing development or consulting tasks are determined according to the level of expertise of the consultants assigned. Progent's experience with these important fields of information technology allows clients to execute critical initiatives economically and on schedule. Progent's project-based remote consulting services include:

  • Help Desk Services
    Progent's Help Desk service options for companies with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk outsourcing, virtual Help Desk support services, and Call Center consulting. Progent's Call Center outsourcing support services are designed for organizations who don't have the resources to assemble and manage an in-house Help Desk but who want quick communication with a reliable Help Desk with proficient telephone support as well as the technical depth to escalate the most challenging tasks to advanced consultants.

    Progent’s Virtual Help Desk Call Center is designed for bigger companies and operates as a transparent supplement to your established Call Center organization. Progent's Virtual Help Desk Call Center can act as a an escalation resource to resolve complex technical issues, or be ready in those instances when your other support engineers are too busy.

    Progent's Call Center staff of seasoned network professionals gives your computer users in Mobile or anywhere in the state of Alabama fast access to an efficient network service resource with substantial background delivering phone consulting and remote repair service for computer environments powered by Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's charter is to give the Call Center the reputation as a significant driver of company performance, and Progent's policy is to fix and not just document technical problems.

  • Business Applications Support: Education, Programming, and Problem Solving
    Progent's Applications Consulting Team offers phone-based advanced consulting expertise and education in specific business application fields including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide consulting expertise, custom programming, and education for familiar Microsoft business applications such as Microsoft CRM, Microsoft Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn additional information about Progent's expertise, custom development, and training offerings, go to Progent's Applications Experts Services.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    System Center 2016 unifies and automates the administration of hybrid cloud networks through advanced support for Windows Server 2016, Windows 10 clients; cohesive management of multi-OS networks that include Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support including closer integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide advanced remote and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and configure a new implementation of System Center 2016, expand or tune your current one, migrate smoothly from a prior release of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent offers organizations in Mobile, or anywhere in the state of Alabama, online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure SCOM to suit your business so that your IT support is proactive and automated. By exposing emerging trouble spots before they result in network outages, automated monitoring can ward off disruptive and costly service breakdowns. Progent can also use server and infrastructure monitoring utilities like Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple macOS and OS X systems, Windows environments, or networks that support a combination of operating systems.
How Your Mobile Company Can Contact Progent's Online Support Professionals
To contact Progent about emergency phone-based expertise with Microsoft, macOS and OS X, or Linux networks, go to Progent's Emergency Online Help, call 1-800-993-9400, or go to Contact Progent. For offices and new businesses in Mobile or anywhere in the state of Alabama, Progent's phone-based network support specialists are ready to provide expert and cost-effective IT help whenever your business requires it. More than 15 years of offering online technical assistance has led to Microsoft Partner status for Progent's team of engineers and has helped Progent to develop high-end troubleshooting skills and to refine online connectivity tools to repair IT problems rapidly while avoiding the expense and lost productivity associated with in-person service visits.

Even if your Mobile company works with a regular independent consultant or maintains an in-house IT staff that know how to deal with common computer issues, Progent’s Microsoft certified consultants can provide a convenient and transparent remote expansion of your local resources in cases when your regular IT support personnel either lack the availability or the experience to handle unexpected system crises or especially complex integration projects.

Details of Progent's Remote Network Support for Mobile
Progent's online support, remote troubleshooting, system security expertise, and network management services give offices in Mobile or throughout the state of Alabama unparalleled leverage for your support investment. Whether you require occasional phone support and Internet-based troubleshooting or ongoing Help Desk outsourcing support and network administration, Progent's experts can deliver your organization enterprise-level network support while allowing you to avoid the expense and hassle of carrying a full-service in-house IT organization. Key features of Progent's online help services include:

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support company and Progent's staff size, range of technical experience, fine tuned remote support software, and understanding of corporate IT enable businesses to avoid the pitfalls associated with excessive reliance on smaller consulting organizations, independent freelance service providers, or over-stretched internal IT help.

Progent stands out by providing:

How Does My Business Begin Receiving Online Computer Support from Progent?
To initiate Progent's online help offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, go to Immediate Online Support.