Fast and Affordable Remote Support for Mobile Alabama Computer Networks
For organizations in Mobile Alabama, Progent provides remote technical support for computer systems powered by Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have provided online support to businesses in every state in the U.S. (Check out recommendations from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-qualified engineers to handle challenging infrastructure problems, as well as the services of CISSP-certified cybersecurity consultants to handle high-level security design and diagnostic jobs.
Progent's online technical support experts offer exceptional value because they have the real-world background and have access to the sophisticated tools needed to resolve most network problems rapidly. This lowers direct expenses since service calls require minimal billable minutes. Online help also eliminates the cost of dispatching an engineer to your location. Your organization benefits even more with incidental costs by minimizing or avoiding network downtime and associated costs resulting from business discontinuity, disgruntled customers and vendors, unproductive employees, and distracted management. Progent's advanced remote consulting know-how is particularly valuable for organizations that depend on public clouds for vital infrastructure or applications like Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises tech support may not be an option.
Progent's billing policy for remote support is designed to leverage your network support dollar. Progent charges per minute for phone assistance, so you pay exclusively for the support that you actually get. In contrast to typical remote support companies, Progent imposes no service activation charge or minimum fees. Progent's per-minute billing unit and simple model for pricing avoid scenarios where quick solutions somehow turn into substantial tabs. Progent's skill at disposing of problems quickly means your business saves money.
Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has refined an array of customized technologies and field-tested methodologies which promote the highest level of effectiveness for online technical support and repair for IT networks of any size. Progent provides safe VPN support for gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity permits the engineers of Progent's Technical Response Center to link to your company's system remotely without compromising corporate security.
Progent's proven customer support database system includes thorough documentation describing all support that Progent's customers have been provided. Progent's authorized service personnel have access to the history of all help rendered to every Progent client by every consultant. This database of trouble tickets and resolutions is structured as an easily retrievable internal database that enables Progent's remote support experts to communicate their knowledge with the whole team to ensure that the quality of Progent's support services grows daily. Progent's high-level accreditations and working relationships with major technology companies such as Cisco and Microsoft open up other vast support knowledge bases and permit quick access to manufacturers' internal engineering staff with the result that Progent's remote consulting experts are able to determine the most efficient resolutions promptly.
Online support services offered by Progent to businesses in Mobile Alabama include:
Certified MS Windows Experts
Progent's Microsoft-expert online service experts can provide computer repair and IT support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the assistance of support professionals who can help your company with a broad variety of platform support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
MS Exchange Server 2019 integration,
Microsoft Exchange 2016 Server migration, Microsoft Exchange Server 2013 configuration,
Microsoft Exchange 2010 management,
SharePoint 2019 design and deployment, SharePoint 2016 migration and hybrid integration consulting, Microsoft Teams planning and integration, Skype for Business Server planning and deployment consulting, Lync Server integration, and Microsoft Office Communications Server 2007 troubleshooting,
Forefront Threat Management Gateway management and ISA Server maintenance, MS SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server training,
Microsoft Office Access Development and Training,
SBS Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a wide array of affordable desktop consulting and support services to help you business to deploy, integrate, repair, and manage desktop PCs and laptops powered by Microsoft Windows. Progent's desktop consulting services cover areas such as offering Microsoft Windows 10 migration support as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and installation, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune expertise to centralize the administration of your PCs along with your web-facing tablets and smartphones.
Talk to a Cisco CCIE for High-level Infrastructure Troubleshooting
The Cisco CCIE credential is the top recognition for network engineers, and indicates a consultant's networking skills at the master level. Cisco CCIEs can deal with even the most challenging issues occurring in network planning, integration, administration, security, and repair. CCIEs operate on a privileged basis with Cisco's in-house support staff in isolating anomalies with Cisco IOS network administration utilities and developing workarounds or locating software updates. Cisco CCIEs provide excellent value because their deep experience permits them to find solutions for problems rapidly. In common instances, less seasoned service providers can wrestle for many hours or even days with the same problems that a CCIE can resolve in minutes. Progent's Cisco-qualified CCIE consultants can connect to your network by means of the latest remote troubleshooting tools in order to perform fast, safe, and economical analysis and remediation.
Alabma State Contact Information:
Progent offers consulting services and onsite technical support throughout Alabama.
Progent locations in Alabma State
Progent's Cisco CCIEs offer expertise in all of Cisco's popular selection of connectivity products by delivering services such as:
CISSP, ISSAP, and CISM Premier System Security Experts
Progent's qualified CISM, CISSP, and CISSP-ISSAP security and compliance experts can provide a variety of system protection solutions that can strengthen the immunity of your Windows, Apple macOS and OS X, Linux, or UNIX network against attacks or help you to clean up rapidly after a serious breach. Security solutions offered by Progent cover comprehensive data security evaluation utilizing tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Solar Winds tools and Netcat; rapid cleanup after malicious attacks; integrating firewalls; establishing safe architectures for remote and mobile access; defending your email system against viruses, spam and DHA attacks; and managing round-the-clock proactive monitoring.
Cloud Integration Solutions
Progent offers expert online support services to help organizations of all sizes connect their information networks with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can help you to plan and administer cost-effective ecosystems that can include Windows and Linux systems and apps in both cloud-based solutions or in hybrid topologies that combine on-premises resources along with public cloud services. To help you to integrate cloud services with physical datacenters, Progent offers a range of cloud migration services that include Office 365 integration solutions with on-premises installations of Exchange,
Azure hybrid cloud design and deployment services, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform integration consulting. Progent has more than two decades of background delivering high-level consulting expertise remotely, and Progent can help you complete your cloud migration projects quickly and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you orchestrate, automate and test a repeatable workflow for recovering services quickly following an outage. SRM supports centrally managed and automated disaster recovery, application mobility, plus transparent site migration, failback and site re-protect. SRM also supports non-disruptive testing for site recovery, upgrades and fixes and can generate audit reports to verify complete service restoration, validate SLAs and demonstrate disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to assist you to plan, configure, test and manage a DR system based on VMware Site Recovery Manager.
Progent's VMware vSphere consultants have extensive understanding of VMware vCloud Director, vRealize Automation, vRealize Orchestrator and vCloud Suite tools for managing private and hybrid cloud environments that deliver high availability, security, and application mobility. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network architect to assist you to create a completely virtualized Software Defined Data Center that can be provisioned or migrated in minutes and administered with a high level of automation independent of the physical components making up the underlying network infrastructure.
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux consultants and macOS and OS X technology specialists can provide phone-based consulting services to cover a wide array of computer technologies such as network infrastructure, email systems, network and operational security, plus UNIX and Windows integration. For server hardware consolidation and simplified management in environments that include Linux with Windows, Progent offers VMware vSphere integration and Citrix XenServer expertise. Progent can also help with transitioning from legacy applications to MS Windows or Linux-powered environments. Progent's group-oriented methodology for solving network problems enables quick escalation, when required, to consultants with task-relevant expertise to tackle complex situations. This expedites repair of critical problems, reduces network downtime, and lowers support expense.
Progent's UNIX/Linux consultants can provide emergency phone-based assistance analyzing anomalies affecting UNIX, Linux, or Solaris systems powered by popular variants of UNIX such as:
Mac OS X
IBM AIX OS
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent provides a family of low-cost, flat-rate managed services intended to enable small and mid-size organizations to benefit from the same best-of-breed IT solutions deployed by many of the industry's leading enterprises. Progent's ProSight suite of IT management outsourcing services addresses all key facets of modern networking such as email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure management, VM cloud hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior-based analysis tools to defend endpoint devices and physical and virtual servers against new malware assaults such as ransomware and email phishing, which routinely evade traditional signature-matching anti-virus products. ProSight ASM protects on-premises and cloud resources and provides a unified platform to automate the complete threat progression including filtering, detection, containment, remediation, and post-attack forensics. Top features include one-click rollback with Windows VSS and automatic network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection managed services offer economical in-depth protection for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers firewall protection, penetration alarms, device management, and web filtering through cutting-edge technologies incorporated within a single agent accessible from a single console. Progent's security and virtualization experts can assist you to design and implement a ProSight ESP deployment that meets your organization's specific needs and that helps you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require immediate attention. Progent can also help your company to set up and test a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable end-to-end service for reliable backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight DPS automates your backup processes and enables rapid restoration of vital data, apps and VMs that have become lost or corrupted due to hardware failures, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's backup and recovery consultants can deliver world-class expertise to configure ProSight DPS to be compliant with regulatory requirements such as HIPAA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to restore your business-critical data. Find out more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top information security companies to deliver centralized management and world-class security for your email traffic. The hybrid structure of Progent's Email Guard combines cloud-based filtering with a local security gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer acts as a first line of defense and keeps most unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound attacks and conserves network bandwidth and storage. Email Guard's onsite security gateway device adds a deeper layer of inspection for incoming email. For outgoing email, the local security gateway offers AV and anti-spam protection, DLP, and email encryption. The local gateway can also help Exchange Server to track and safeguard internal email that originates and ends within your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller organizations to map, track, enhance and debug their networking hardware such as routers and switches, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are always updated, captures and manages the configuration of almost all devices on your network, tracks performance, and sends notices when issues are discovered. By automating tedious management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary chores like making network diagrams, expanding your network, finding devices that require critical updates, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) techniques to help keep your network running at peak levels by checking the health of vital computers that power your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your specified IT staff and your Progent consultant so that any potential issues can be addressed before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual host configured and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be ported immediately to a different hosting solution without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and safeguard data about your IT infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be warned about impending expirations of SSLs ,domains or warranties. By updating and managing your IT infrastructure documentation, you can save up to 50% of time thrown away searching for vital information about your network. ProSight IT Asset Management features a common location for storing and collaborating on all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether youíre making improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need as soon as you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size businesses to get an objective evaluation of the health of their information system. Based on a selection of the leading remote monitoring and management tools available, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits show you how well the deployment of your essential infrastructure assets conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits such as a more manageable Active Directory (AD) system. Both versions also include a year of cutting-edge remote network monitoring and management. Benefits can include easier management, better compliance with information security requirements, higher utilization of network assets, faster troubleshooting, more dependable backup and recovery, and higher availability. Learn more information about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone discussion with a Progent information assurance expert. The fact-finding interview is intended to help evaluate your company's preparedness either to stop or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information about your existing security profile and backup system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow industry best practices to build an efficient security and backup system that meets your business requirements. For details, see The ProSight Ransomware Preparedness Report Service.
Special Support Services Offered by Progent
Progent can provide the services of world-class online consulting professionals for contract IT programs. Progent's charges for longer-term consulting tasks are determined based on the qualifications of the consultants required. Progent's background in these important areas of information technology enables customers to execute critical initiatives within budget and on schedule. Progent's special online consulting solutions include:
How Your Mobile Company Can Contact Progent's Online Service Professionals
Help Desk Services
Progent's Help Desk Call Center service offerings for businesses with networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Help Desk services, co-managed Helpdesk services, and Helpdesk process consulting.
Progent's Standard Help Desk Services offer smaller organizations a comprehensive solution that handles all facets of online Level 1 desktop support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Progent offers help desk services at a substantial discount off Progent's normal desktop service rates, and Progent can provide the option of rapid as-needed escalation to Level 2 and Level 3 experts to handle challenging problems.
Progent's Call Center consulting expertise can assist you in establishing an effective new Call Center or improving your current organization, selecting or customizing Help Desk Call Center software to meet the unique demands of your company, or providing occasional phone support personnel to work with your internal Help Desk Call Center resources during demanding scenarios such as software transitions, major updates, or rolling out new applications.
Progent's Help Desk Call Center staff of experienced information technology professionals gives your customers in Mobile Alabama instant assistance from a reliable technical support resource with substantial experience offering phone help and remote troubleshooting for computer environments powered by Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's concentration is to earn the Help Desk Call Center the reputation as a major contributor to business productivity, and Progent's goal is to resolve instead of just document technical issues.
- Business Applications Services: Training, Custom Development, and Problem Solving
Progent's Applications Consulting Group can supply phone-based and in-depth consulting expertise and education in specific application fields that include ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting, custom development, and training for Microsoft business applications such as CRM, Project, Microsoft Office 365 Word, and Office 365 Excel. To read more about Progent's expertise, custom programming, and training services, refer to Progent's Applications Experts Services.
- Unified and Streamlined Management of Hybrid Cloud Environments
System Center 2016 centralizes and automates the administration of hybrid cloud networks through advanced integration with Windows Server 2016 servers, Windows 10 clients; cohesive integration of mixed-OS networks that include various Linux distributions, Hyper-V and VMware; and better cloud support including tighter integration with Intune for iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer advanced remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to design and install a new deployment of Microsoft System Center 2016, expand or tune an existing one, migrate smoothly from a previous release of System Center, or debug your System Center environment.
- Online Hybrid Network Monitoring Services
Progent offers companies in Mobile Alabama remote IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can adapt SCOM to suit your environment so your network support is proactive rather than reactive. By exposing emerging problems before they result in downtime, automated monitoring can minimize inconvenient and expensive information system failures. Progent can also utilize network monitoring utilities such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft networks, or systems that incorporate a variety of OS platforms.
To get in touch with Progent about urgent phone-based support with Windows, macOS and OS X, or Linux computer systems, go to Progent's Emergency Remote Support, call 1-800-993-9400, or go to Contact Progent.
For businesses and new businesses in Mobile Alabama, Progent's online network support engineers can provide professional and affordable system help the moment your business requires it. More than 15 years of offering online technical assistance has led to Microsoft Partner status for Progent's consultants and has helped Progent to develop high-end troubleshooting capability and to fine tune online access technology to repair IT problems rapidly while avoiding the cost and lost time associated with on-site service visits.
Even if your Mobile organization has a regular freelance consultant or employs a full time organization that know how to handle ordinary computer issues, Progentís Microsoft and Cisco certified consultants are available to provide an easy and transparent remote extension of your local resources in cases when your usual service personnel either lack the bandwidth or the experience to address unexpected network crises or particularly complicated integration problems.
Benefits of Progent's Network Help for Companies in Mobile Alabama
Progent's remote network troubleshooting services enable your Mobile business to enjoy the benefits of on-call, expert IT support without the expense of managing a full-time IT organization. Your network will acquire added strategic value by becoming more available, efficient, and secure. Advantages to your company include:
- Convenient remote extension of your on-site IT resources
For most offices in Mobile Alabama, nearby computer support providers, whether made up of freelance consultants or a full-time maintenance staff, can deal with the majority of network issues. However, IT crises can occur when your regular support personnel are too busy or unavailable, and some problems may be associated with technology that is unfamiliar to your usual service technicians. In these instances, Progent's online service specialists provide a convenient, quick, and budget-friendly way to supplement your regular resources and to pass on useful knowledge to increase your ability to handle future problems in-house.
- Reduced Dependence on Freelance Consultants
For network maintenance, smaller businesses commonly depend on independent freelance service providers. While freelance consultants have less overhead than big support organizations and can afford to charge lower rates, they are sometimes stretched too thin, making it impossible to respond quickly to crisis situations. If a freelance service provider is occupied with another customer, ill, on a trip, or in training, the lack of fallback personnel may force your company to wait for help during an IT crisis. As your network grows, system unavailability and problems with vital applications become more costly. The money you thought you were saving on an independent can be eaten up quickly by lost productivity. Progent offers a ready source of backup service expertise to insure your network remains up and running.
- Build a Scalable Foundation for Seamless Expansion
Businesses often begin with an information system implemented on a shoestring budget. Without a robust framework, band-aid fixes often get piled on top of a shaky foundation. When a company grows, stability and scalability problems can impede the productivity of the business. Such badly built systems need careful analysis, intelligent strategic planning, and extensive technical expertise to upgrade to a system architecture able to deliver the solid foundation to handle vital business demands and simplify future expansion.
- Interact with Problem Solvers Rather Than Product Resellers
Smaller businesses require guidance and technical education to negotiate an increasingly complicated maze of technology alternatives available for accelerating business growth and enhancing efficiency. These companies do not need a network consultant who is motivated to earn a commission on a specific vendor's products. IT consulting and product selling can result in a situation where the recommended
solution is built around a predetermined technology instead of the true needs of a client. Progent avoids these dilemmas by selling only services rather than products. This enables Progent to match technical expertise with the best needs of customers.
How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, depth of technical expertise, refined support software, and understanding of corporate IT allow companies to escape the limitations of exclusive dependence on smaller consulting firms, individual freelance service providers, or limited internal resources.
Progent adds value by providing:
How Does My Business Begin Getting Online Computer Help from Progent?
- In-depth Knowledge of Microsoft's Full Range of Servers
Progent offers in-depth expertise for Microsoftís powerful server products with services such as Microsoft Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and integration support, Windows Server 2008 expertise, Microsoft Windows Server 2003 maintenance, MS Exchange Server 2019 integration, MS Exchange 2016 Server migration, Microsoft Exchange 2013 configuration, Microsoft Exchange Server 2010 support, Microsoft Exchange 2007 Server and Exchange 2003 Server upgrades, plus MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and Microsoft SQL Server management support.
- Value Pricing
Progent's pricing policy is to bill for remote service and on-premises visits per minute. Consequently, you pay exclusively for delivered support. Progent does not impose a higher rate for after-hours or emergency service, and within California or in areas where Progent offers in-person support, Progent does not charge for travel except for urgent calls where on-site time is less than 4 hours. In addition, Progent imposes no minimum charge and asks no monthly commitment for support services delivered during regular working hours. Many service firms demand large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates large bills for fast repairs so you will not be tempted to permit less critical problems to stay unaddressed.
- Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By educating clients to handle problems that are within their comfort zone, Progent can focus on offering hard-to-find services where Progent has few competitors. Companies who work with trusted independent service providers or who employ in-house IT personnel benefit when Progent passes on information about critical technology and tested processes to make their networks more reliable, protected, and productive.
- Remote Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the few support companies to provide round-the-clock remote monitoring services powered by Microsoft System Center Operations Manager. Microsoft Operations Manager causes your network maintenance to be anticipatory instead of reactive. By uncovering possible problems before they result in lost productivity, system monitoring can keep your IT network from painful and costly availability disruptions.
To get started with Progent's online help services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, visit Immediate Technical Support.