Fast Remote Technical Support for Mobile Computer Systems
For businesses located in Mobile or anywhere in the state of Alabama, Progent provides remote technical support for information systems based on any combination of Microsoft, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Certified engineers have provided online troubleshooting to businesses in every state in the U.S. (Refer to recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE engineers to solve complex networking problems, as well as the services of CISSP-qualified cybersecurity experts to help with high-level security design and troubleshooting jobs.
Progent's remote technical support engineers provide exceptional value due to the fact that they have the real-world experience and are equipped with the sophisticated technology required to resolve the majority of network issues quickly. This reduces immediate costs since service calls accumulate fewer billable consulting minutes. Online support also avoids the expense of dispatching an engineer to your office. Your organization saves even more with indirect costs by reducing or eliminating network downtime and related losses resulting from business disruption, disgruntled clients, unproductive workers, and distracted management. Progent's extensive remote technical support experience is especially helpful for organizations that are dependent on public clouds for vital infrastructure or software like Microsoft Azure, Amazon Web Service, or Exchange Online, where onsite tech support may not be an option.
Progent's billing model for online help is structured to leverage your network support investment. Progent charges by the minute for telephone-based consulting, so you are charged just for the support that you actually get. In contrast to many online support firms, Progent imposes no startup charge or minimum fees. Progent's one-minute granularity and clean model for pricing avoid situations where quick repairs manage to turn into big tabs. Progent's skill at solving problems quickly means your business saves cash.
Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has fine tuned an array of customized tools and proven processes that allow the maximum level of effectiveness for remote technical support and troubleshooting for computer systems of all sizes. Progent provides safe VPN support for gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity allows the engineers of Progent's remote service group to link to your network remotely without violating corporate security.
Progent's powerful customer support reporting application includes extensive records describing all service that Progent's customers have been provided. Progent's authorized engineers have the benefit of the details of services delivered to each client by any Progent engineer. This history of anomalies and resolutions is structured as a conveniently searchable proprietary database that enables Progent's online support experts to share their knowledge with the whole team to ensure that the value of Progent's technical support grows daily. Progent's advanced accreditations and close relationships with important technology companies such as Cisco and Microsoft make available additional extensive support databases and allow fast access to manufacturers' in-house product engineers so Progent's online service experts are able to come up with the best solutions promptly.
Remote technical services available from Progent to companies in Mobile and anywhere in the state of Alabama include:
Certified Windows Expertise
Progent's Microsoft-premier remote support experts offer network repair and consulting help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the expertise of support engineers who can assist you with a broad range of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange 2013 consulting,
Microsoft Exchange Server 2010 maintenance,
SharePoint 2019 design and configuration, SharePoint 2016 migration consulting services, Microsoft Skype for Business Server migration consulting, Microsoft Lync Server 2013 integration, and Microsoft Communications Server upgrade,
Forefront Threat Management Gateway management and ISA Server migration, Microsoft SQL Server 2017 consulting,
Microsoft SQL Server 2016 integration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Access Programming,
Small Business Server consulting, and
Windows Essentials migration and cloud integration.
Progent also can deliver a wide array of affordable desktop services to assist your company to install, configure, repair, and manage workstations and notebooks powered by Microsoft Windows. Progent's PC desktop support services cover areas such as providing Microsoft Windows 10 migration help plus System Center 2012 Configuration Manager planning and deployment, Microsoft System Center 2016 Configuration Manager cloud integration, and Microsoft Intune expertise to centralize the management of your PCs along with your web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
The Cisco CCIE certification is the premier recognition for networking professionals, and certifies an individual's network technology knowledge at the expert level. Cisco-qualified CCIEs can resolve even the most challenging issues occurring in network planning, deployment, maintenance, compliance, and troubleshooting. Cisco qualified CCIEs operate closely with Cisco's internal support staff in analyzing problems with IOS network administration tools and developing workarounds or identifying program updates. Cisco qualified CCIEs represent an excellent cost-effectiveness since their deep experience allows them to solve problems rapidly. In typical instances, less seasoned service providers can wrestle for hours or even days with identical problems that a Cisco-qualified CCIE can fix in a few minutes. Progent's Cisco CCIE certified engineers can interface to your environment using state-of-the-art on-line troubleshooting tools in order to provide efficient, secure, and economical diagnosis and remediation.
Progent's CCIEs offer assistance with the entire range of Cisco's top-selling family of networking products by offering consulting services that include:
CISM and CISSP Premier Network Security Experts
Progent's certified CISSP and CISSP-ISSAP security and compliance consultants can provide a range of system protection solutions that can improve the defenses of your Microsoft Windows, Apple macOS and OS X, or Linux network against assaults or help your business to recover rapidly after a damaging penetration. Security support services offered by Progent include: thorough information security audits utilizing tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Metasploit and Nikto; rapid cleanup after malicious assaults; integrating firewalls; building secure architectures for off-site and mobile access; guarding your email system against spam and directory harvest attacks; and instituting round-the-clock network monitoring.
Hybrid Cloud Integration Solutions
Progent offers advanced remote consulting to help businesses of any size connect their networks with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can assist your it team to design and manage hybrid ecosystems that support Windows and Linux systems and applications in both cloud-based systems or in hybrid architectures that seamlessly combine local IT assets along with public clouds. To help you to incorporate public clouds with networks, Progent offers a range of cloud migration services that include Office 365 Exchange Online integration with on-premises Exchange,
Azure hybrid cloud planning and deployment services, Amazon Web Services hybrid cloud solutions, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of experience delivering high-level consulting expertise online, and Progent can make sure you complete your cloud integration projects on schedule and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to orchestrate, automate and verify a consistent runbook for recovering services rapidly following a breakdown. Site Recovery Manager supports centrally managed and automated recovery, application mobility, and transparent site relocation, failback and site re-protect. SRM also allows non-intrusive testing for disaster recovery, updates and patches and can generate reports to verify complete service restoration, validate Service Level Agreements and demonstrate compliance. Progent offers the skills of a VCDX certified VMware SRM consultant to assist your organization to design, deploy, test and manage a disaster recovery system based on VMware Site Recovery Manager.
Progent's VMware vSphere experts have in-depth understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRO and vCloud Suite tools for administering private and hybrid cloud environments that deliver high uptime, data security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network designer to assist you to create a fully virtualized Software Defined Data Center that can be set up or re-purposed in minutes and administered with a high degree of automation independent of the physical components making up the underlying network infrastructure.
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux consultants and macOS and OS X technology specialists can provide remote support services to address a wide range of computer technologies including network infrastructure, messaging solutions, network and process security, plus UNIX and Windows coexistence. For server consolidation and easy management in networks that include Linux-based systems with Microsoft Windows, Progent offers VMware consulting and Citrix XenServer support. Progent can also help with migration from legacy applications to MS Windows or Linux solutions. Progent's group-based methodology for solving technical issues enables quick escalation, if necessary, to engineers with appropriate experience to handle complex scenarios. This expedites repair of critical problems, reduces lost productivity, and cuts service costs.
Important Linux variants for which Progent offers expert support include:
Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent provides a family of budget-friendly, fixed-price managed services intended to enable small and mid-size organizations to utilize the same best-of-breed technology used by many of the world's leading enterprises. The ProSight portfolio of outsourced network management services addresses all key aspects of modern networking such as email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure health monitoring, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior analysis tools to defend endpoint devices as well as physical and virtual servers against new malware assaults such as ransomware and email phishing, which easily get by traditional signature-based anti-virus products. ProSight ASM safeguards on-premises and cloud-based resources and offers a single platform to manage the complete malware attack progression including filtering, detection, mitigation, cleanup, and forensics. Key capabilities include one-click rollback with Windows VSS and automatic network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth protection for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, endpoint control, and web filtering through leading-edge technologies incorporated within a single agent accessible from a single console. Progent's security and virtualization experts can help your business to plan and configure a ProSight ESP environment that addresses your organization's specific requirements and that allows you prove compliance with legal and industry information security regulations. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for urgent attention. Progent's consultants can also help your company to install and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery (BDR). For a fixed monthly rate, ProSight DPS automates and monitors your backup activities and allows rapid recovery of critical files, apps and virtual machines that have become unavailable or damaged as a result of component breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or to both. Progent's cloud backup specialists can deliver world-class expertise to configure ProSight Data Protection Services to to comply with regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can help you to recover your business-critical information. Find out more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading data security companies to deliver centralized control and comprehensive security for your email traffic. The hybrid structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local security gateway appliance to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter acts as a first line of defense and blocks the vast majority of threats from making it to your network firewall. This decreases your exposure to inbound attacks and conserves system bandwidth and storage. Email Guard's on-premises security gateway appliance adds a further layer of analysis for incoming email. For outgoing email, the on-premises security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends inside your security perimeter. For more details, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map, monitor, enhance and troubleshoot their connectivity appliances such as switches, firewalls, and access points as well as servers, printers, client computers and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that infrastructure topology maps are always current, captures and displays the configuration of virtually all devices on your network, tracks performance, and sends notices when problems are discovered. By automating complex management processes, ProSight WAN Watch can knock hours off common chores like making network diagrams, reconfiguring your network, locating appliances that require critical software patches, or resolving performance problems. Learn more about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management technology to keep your network operating at peak levels by checking the health of vital computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your specified IT personnel and your assigned Progent consultant so that all looming issues can be resolved before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host configured and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the applications. Since the system is virtualized, it can be moved easily to an alternate hosting solution without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and safeguard information about your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be warned about upcoming expirations of SSLs or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as half of time wasted trying to find vital information about your network. ProSight IT Asset Management features a common location for storing and sharing all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether youíre making enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size businesses to obtain an objective assessment of the health of their network. Based on a selection of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's certified group of IT experts, ProSight Network Audits show you how well the deployment of your essential network devices conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits like a more manageable Active Directory system. Both also include one year of cutting-edge remote network monitoring and management. Advantages can include lower-cost management, better compliance with data security requirements, higher utilization of IT resources, faster troubleshooting, more reliable backup and recovery, and less downtime. Read more about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief discussion with a Progent information assurance consultant. The fact-finding interview is intended to assess your company's ability either to stop or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information about your current AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply best practices to deploy an efficient AV and backup/recovery system that aligns with your business needs. For more information, see The ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Offered by Progent
Progent offers the services of seasoned online consulting professionals for contract information technology projects. Billing charges for ongoing consulting projects are set based on the level of expertise of the engineers required. Progent's background in these special fields of information technology allows customers to execute critical initiatives within budget and on time. Progent's project-based online consulting solutions include:
How Your Mobile Business Can Contact Progent's Online Service Professionals
Help Desk Expertise
Progent's Help Desk service options for companies with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Help Desk Call Center services, shared Help Desk services, and Helpdesk consulting.
Progent's Standard Help Desk Services offer smaller organizations a comprehensive solution that manages all aspects of remote Level 1 desktop technical support from service requests through ticketing, screen sharing, progress tracking, problem solving, and management reports. Progent provides help desk services at a significant discount from Progent's regular desktop support rates, and Progent offers the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve challenging problems.
Progentís Co-managed Help Desk services make it possible for your business to split the load for Help Desk services seamlessly between your in-house IT staff and Progent's large roster of seasoned technical support engineers and subject matter experts. Progentís Co-managed Help Desk service is an advanced service desk solution built around the top PSA tool for handling service requests, ticketing, responsibility, progress tracking, and metrics.
Progent's Help Desk team of veteran network experts gives your customers in Mobile or anywhere in the state of Alabama instant communication with a reliable network service resource with substantial experience delivering phone help and remote troubleshooting for IT systems powered by Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's mission is to earn the Help Desk perception as a key driver of business productivity, and Progent's intent is to fix and not merely annotate technical issues.
- Applications Support: Education, Custom Programming, and Integration
Progent's Applications Consulting Group can supply remote advanced engineering support and education in special application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also offers expertise, programming, and education for familiar Microsoft applications including CRM, Microsoft Project, Microsoft Office 365 Word, and Office 365 Excel. For more concerning Progent's expertise, customization, and training offerings, visit Progent's Business Application Experts Services.
- Unified and Automated Administration of Hybrid Cloud Environments
System Center 2016 centralizes and automates the management of hybrid cloud networks through comprehensive support for Windows Server 2016 servers, Windows 10 clients; seamless integration of multi-OS networks that include Linux, Microsoft Hyper-V and VMware; and better cloud support including tighter integration with Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer world-class remote and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to design and configure a new implementation of System Center 2016, expand or tune your current one, upgrade smoothly from a prior release of System Center, or troubleshoot your System Center solution.
- Remote Hybrid Network Monitoring Support
Progent can deliver companies in Mobile, or anywhere in the state of Alabama, online IT infrastructure monitoring by providing Microsoft System Center Operations Manager expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can configure SCOM for your environment so your computer support is proactive and automated. By spotting looming problems before they result in crashes, remote monitoring can avoid disruptive and costly network failures. Progent can also provide help with system monitoring tools such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X environments, Windows networks, or systems based on a variety of OS platforms.
To contact Progent about urgent online assistance with Microsoft, macOS and OS X, or Linux/UNIX networks, visit Progent's Emergency Online Support, telephone 1-800-993-9400, or go to Contact Progent.
For organizations and startups in Mobile or throughout the state of Alabama, Progent's phone-based network support engineers can provide professional and economical system help whenever your organization requires it. Long experience offering remote repair services has led to Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting skills and to fine tune remote access technology to solve computer problems quickly while avoiding the cost and lost time associated with on-premises service visits.
Even if your Mobile organization works with a regular freelance consultant or maintains a full time IT staff that can deal with common network issues, Progentís Microsoft certified consultants are available to offer a convenient and transparent virtual expansion of your local resources for situations when your usual service personnel either don't have the time or the knowledge to handle unexpected system crises or particularly challenging integration projects.
Details of Progent's Online Network Support for Mobile
Progent's online support, Internet-based repair, system security consulting, and system management services offer offices in Mobile or anywhere in the state of Alabama the greatest leverage for your IT investment. Whether you require one-time telephone support and Internet-based troubleshooting or ongoing Help Desk services and network management, Progent's experts can provide your office world class IT support while allowing you to avoid the expense and hassle of running a large in-house IT organization. Highlights of Progent's online help services include:
- Immediate Phone Access to Microsoft Certified Support Specialists
Progent's team of Microsoft-certified technicians can provide fast and economical expertise to companies in Mobile and is also ideal for networks in geographic areas of Alabama that lack consultants with proven experience supporting Microsoft's current line of server technologies. All Progent phone support staff have over 10 years of experience supporting Microsoft products. As a Microsoft Partner consulting firm, Progent has access to a wide selection of Microsoft support tools, technical information, and on-going education.
- Per Minute Rates to Minimize Costs
Progent provides remote support on a minute-by-minute billing plan, so you pay only for the services you use. Progent requires no minimum fee for online service and requires no monthly retainer for services delivered during regular business hours. This keeps you from paying big invoices for routine repairs.
- Access to Cisco Certified Network Design Specialists
Progent's registered experts for Cisco can provide help from authorized professionals who have experience in planning, deploying, and supporting networking environments powered by Cisco technology. Progent can offer a CCIE or Cisco Certified Network Professional to show you how to create fast, high-availability, and secure connectivity for fixed and mobile networking.
- Application Specialists Group
Progent's core consulting offerings consist of system integration, MS Exchange Server consulting, corporate security planning, and Help Desk Co-management services. Progent's Experts Team can provide in-depth consulting expertise for critical business applications. Support offered by the Application Experts Group includes:
Microsoft Dynamics GP/Great Plains Consulting and Customization
Microsoft Project Support
Microsoft Office 365 integration consulting
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and VBA Programming
Microsoft Office Word and Office 365 Word Support
BI Reporting Consulting and Troubleshooting
Microsoft Power BI Solutions
UNIX, Linux and Sun Solaris Help
MS SQL Server 2017 planning and migration, Microsoft SQL 2016 Software Development, and Microsoft SQL 2014 Software Programming and Debugging
Oracle Management and Software Development
MySQL Database Administration and Software Programming
Amazon Marketplace Web Service (Amazon MWS) Programming and Debugging
By offering a full service one-stop source for network generalists and specialists, Progent can deliver fast, inexpensive, and thorough information technology solutions that meet the unique requirements of your company.
- State of the Art Online Access Tools
Secure remote connectivity permits Progent's service experts to observe exactly what your users see. This makes it easier to produce quick fixes to issues that could otherwise demand an expensive onsite visit. State-of-the-art remote access tools and expert engineers combine to enable Progent to resolve most IT problems quickly and affordably. Progent is a pioneer in offsite support and automated network tracking.
- Support for Popular VPN Gateways
Progent can provide secure Virtual Private Network connectivity for gateways from major VPN vendors including Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN remote access enables the engineers at Progent's Technical Response Center to repair your network remotely without weakening system security.
- 24-hour Service for High System Uptime
For offices with mission-critical applications, Progent can provide optional round-the-clock remote support services. Used in conjunction with automated 24x7 server monitoring based on MS System Center Operations Manager 2007, this service can help produce maximum network uptime.
- Help Desk Call Center
Progent's Help Desk Call Center services are designed specifically for budget-conscious companies whose clients require instant recourse to a Help Desk Call Center with effective phone support and full escalation ability.
What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner support firm and Progent's head count, range of technical experience, fine tuned remote support tools, and understanding of corporate IT allow offices to escape the pitfalls associated with excessive dependence on smaller service firms, independent freelance service providers, or limited internal IT help.
Progent stands out by offering:
How Does My Business Start Receiving Remote Technical Support from Progent?
- In-depth Expertise in Microsoft's Complete Family of Servers
Progent offers world-class support for Microsoftís leading server platforms with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and deployment support, Windows Server 2008 expertise, Windows Server 2003 maintenance, MS Exchange 2016 migration, Microsoft Exchange Server 2013 integration, Microsoft Exchange 2010 Server support, Microsoft Exchange Server 2007 and Exchange 2003 Server upgrades, plus MS SQL Server 2017 migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and SQL 2012 management and troubleshooting.
- Value Pricing
Progent's pricing model is to charge for phone support and in-person visits by the minute. Consequently, you owe just for received services. Progent does not demand a higher rate for after-hours or priority service, and within California or in regions where Progent offers in-person support, Progent does not bill for travel except for urgent support where on-site work is less than four hours. Also, Progent applies no minimum charge and asks no retainer for services delivered during regular business hours. Many support firms demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with large bills for quick fixes so you won't be forced to allow minor problems to fester.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By educating customers to resolve technical issues that are within their scope, Progent can concentrate on delivering high-value skills where Progent has little competition. Companies who utilize familiar freelance service providers or who employ internal support personnel benefit when Progent transfers information about critical technology and tested processes to make their IT environments more reliable, secure, and productive.
- Automated Server Monitoring with Microsoft Operations Manager
Progent is one of the only IT service companies to offer round-the-clock network monitoring services based on Microsoft Operations Manager. MS Operations Manager allows your computer support to be proactive rather than reactive. By uncovering potential problems before they cause downtime, system monitoring can keep your information network from painful and expensive service losses.
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, visit Immediate Network Support.