Remote Computer Network Support Services for

Fast Online Technical Support for Mobile Networks
For organizations in Mobile or anywhere in the state of Alabama, Progent provides online help for networks based on Microsoft, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft qualified professionals have delivered online support to businesses in all 50 states in the United States. (Check out recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified network specialists to help with challenging infrastructure problems, as well as the services of CISA and CISSP-certified security consultants to help with advanced security design and diagnostic issues.

Progent's remote technical support engineers provide excellent value because they have the real-world background and are equipped with the sophisticated technology needed to resolve the majority of information system problems rapidly. Efficient support lowers immediate costs because solutions accumulate fewer billable minutes. Online support also avoids the expense of sending an engineer to your office. Your organization benefits even more with incidental expenses by minimizing or eliminating network downtime and related costs due to business discontinuity, disgruntled customers and vendors, unproductive employees, and distracted management. Progent's extensive online technical support know-how is particularly helpful in environments that are dependent on public clouds for critical infrastructure or applications like Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite support may not be an alternative.

Progent's billing model for online support is structured to stretch your IT service investment. Progent charges per minute for telephone-based assistance, so you owe only for the support that you receive. In contrast to many remote support companies, Progent requires no startup surcharge or minimum payments. Progent's one-minute granularity and clean policy for pricing do away with situations where fast repairs manage to end up as large invoices. Progent's skill at disposing of technical issues quickly means your business spends less cash.

Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has refined an array of optimized tools and field-tested methodologies that allow the highest level of effectiveness for remote technical support and troubleshooting for IT systems of any size. Progent offers safe VPN support for VPN gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology permits the staff of Progent's remote service group to link to your company's environment without violating corporate security.

Progent's powerful service database application maintains extensive documentation of the service that Progent's customers have received. Progent's team consultants have access to the details of assistance delivered to every Progent customer by every engineer. This history of issues and repairs is structured as a conveniently exploitable internal database that enables Progent's online support engineers to share their knowledge company-wide to make sure that the effectiveness of Progent's technical support grows over time. Progent's extensive list of certifications and working relationships with important technology companies such as Cisco and Microsoft open up other extensive technical knowledge bases and permit priority access to manufacturers' in-house engineering staff so Progent's online service experts can find the most efficient solutions quickly.

Remote support services available from Progent to customers in Mobile and throughout the state of Alabama include:

• Certified Windows Expertise
  Progent's Microsoft-certified online support experts can provide computer system problem solving and consulting support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the assistance of support professionals who can assist you with a wide range of platform support such as Windows Server 2019 migration, Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 integration, Windows Server 2008 R2 migration, Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 configuration, Microsoft Exchange Server 2010 management, SharePoint Server 2013 design, Microsoft Skype for Business Server planning and deployment consulting, Microsoft Lync Server integration, and Microsoft Office Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway management and ISA Server 2006 maintenance, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager network monitoring, Project Server and Project Server Online training, Microsoft Access Application Development and Troubleshooting, SBS Server 2011 consulting, and Windows Essentials cloud integration.

  Progent also offers a broad range of affordable desktop consulting and support services to help your business to deploy, integrate, repair, and administer workstations and laptops powered by Microsoft Windows. Progent's desktop consulting services cover areas such as offering Windows 10 integration support services as well as System Center 2012 Configuration Manager (SCCM 2012) design and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune integration help to centralize the management of your desktops and cloud-connected mobile devices.

• Contact a Cisco CCIE for High-level Infrastructure Troubleshooting
  The Cisco Certified Internetwork Expert credential is the top accreditation for network consultants, and indicates a consultant's network technology skills at the master level. Cisco-qualified CCIEs know how to deal with the most stubborn problems encountered in network infrastructure planning, installation, maintenance, security, and problem solving. CCIEs can cooperate closely with Cisco's internal product support engineers in analyzing problems with Cisco IOS network management tools and developing workarounds or locating program patches. Cisco CCIEs provide excellent value since their depth of expertise enables them to resolve problems quickly. In common instances, less seasoned consultants can wrestle for many hours or days with identical tasks that a Cisco CCIE can resolve in minutes. Progent's Cisco-qualified CCIE support experts can tie into your environment via the latest remote troubleshooting technology in order to provide quick, safe, and economical diagnosis and repair.

  Progent's Cisco CCIEs offer assistance with the entire range of Cisco's top-selling selection of networking appliances by offering consulting services that include:

  • Cisco ASA Next Generation Firewalls with Firepower Services Configuration and Debugging
  • Cisco Routers Engineering Expertise
  • Catalyst Switches Deployment Services
  • Nexus Switches Consulting and Support Expertise
  • Cisco Meraki Switches Deployment Expertise
  • Aironet Wireless Access Points Deployment Services
  • Cisco Wireless Controllers Consultants
  • Meraki APs Consulting Support
  • Cisco Unified Communications Manager and CallManager Planning and Deployment
  • Cisco VoIP Phones and IP Video Desktop Phones Consulting Services and Wireless VoIP Phone Configuration
  • Cisco Security and VPN Engineering Expertise
  • SIP and CUBE Integration Solutions: SIP Trunking and CUBE Integration Consulting

• CISSP, ISSAP, and CISM Qualified Network Security Specialists
  Progent's qualified CISM, CISSP, and CISSP-ISSAP cybersecurity experts can provide a range of security services that can enhance the immunity of your Windows, Apple macOS and OS X, Linux, or UNIX environment against attacks or assist you to clean up quickly following a damaging breach. Security solutions offered by Progent cover thorough data security audits utilizing utilities such as GFI LANguard, EEYE Vulnerability Scanner, and products from Solar Winds tools and Netcat; quick recovery from virus and worm assaults; configuring firewalls; establishing secure techniques for remote and mobile connectivity; securing your email system against viruses, spam and directory harvest attacks; and offering round-the-clock network monitoring.

• Hybrid Cloud Integration Solutions
  Progent offers advanced remote consulting support to help organizations of all sizes integrate their IT infrastructure with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help you to plan and manage hybrid environments that can include Windows and Linux systems and apps in both cloud-based solutions or in hybrid network models that seamlessly combine local IT assets along with public cloud services. To assist you to incorporate cloud services with physical datacenters, Progent offers a variety of cloud integration support services such as Office 365 integration solutions with on-premises Exchange, Microsoft Azure hybrid cloud design and deployment services, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of background providing advanced consulting expertise online, and Progent can help you complete your cloud migration initiatives on schedule and within your budget.

• VMware Site Recovery Manager and NSX Planning and Deployment
  VMware's Site Recovery Manager is an extension to VMware vCenter that lets you specify, automate and verify a repeatable process for restoring applications and services rapidly following an outage. Site Recovery Manager provides centrally managed and automated disaster recovery, application mobility, plus non-disruptive site relocation, failback and re-protect. SRM also supports transparent testing for site recovery, upgrades and patches and can generate audit reports to verify full service restoration, validate SLAs and prove DR compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to plan, deploy, test and maintain a DR system powered by VMware Site Recovery Manager.

  Progent's VMware vSphere consultants have extensive experience of VMware vCloud Director, vRealize Automation (vRA), vRO and vCloud Suite used for administering private and public cloud and hybrid cloud environments that deliver high uptime, data security, and application mobility. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network designer to help you to create a completely virtualized Software Defined Data Center that can be set up or migrated instantly and managed with a high degree of automation independent of the physical components used by the underlying IP network.

• UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
  Progent's UNIX/Linux experts and Apple macOS and OS X technology specialists can provide online consulting services to address a wide spectrum of information technologies such as system infrastructure, email solutions, system and process security, plus UNIX and Microsoft Windows coexistence. For server consolidation and simplified administration in networks that combine Linux-based systems with Windows, Progent offers VMware consulting and Citrix support. Progent can also assist with migration from legacy systems to MS Windows or Linux-based environments. Progent's group-based methodology for resolving technical issues promotes fast escalation, if necessary, to engineers with appropriate expertise to handle challenging scenarios. This accelerates repair of urgent problems, minimizes lost productivity, and cuts service costs.

  Important Linux versions for which Progent can provide expert support include:
  — RedHat Linux
  — SUSE
  — Debian GNU/Linux
  — Slackware
  — Ubuntu
  

Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent provides a family of affordable, flat-rate services intended to enable small and medium-size organizations to benefit from the same cutting-edge IT solutions used by many of the world's top corporations. The ProSight suite of network management outsourcing services covers all critical areas of information technology such as email protection, security and compliance, automated backup/recovery, infrastructure health monitoring, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior machine learning technology to defend endpoints and servers and VMs against new malware attacks such as ransomware and email phishing, which easily evade legacy signature-based AV products. ProSight ASM safeguards local and cloud-based resources and offers a unified platform to address the complete threat lifecycle including protection, identification, containment, cleanup, and forensics. Key capabilities include single-click rollback with Windows VSS and automatic network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

• ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Filtering
  ProSight Enhanced Security Protection managed services deliver ultra-affordable multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, device control, and web filtering via leading-edge tools incorporated within one agent accessible from a single control. Progent's security and virtualization consultants can assist you to design and implement a ProSight ESP environment that addresses your organization's specific requirements and that helps you demonstrate compliance with legal and industry information protection standards. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for immediate action. Progent can also help your company to set up and test a backup and restore solution such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.

• ProSight Data Protection Services: Managed Backup and Disaster Recovery
  ProSight Data Protection Services offer small and mid-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery (BDR). Available at a low monthly price, ProSight DPS automates your backup processes and allows fast recovery of vital data, apps and VMs that have become lost or damaged due to hardware breakdowns, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images/, as well as Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery consultants can provide advanced expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPPA, FINRA, and PCI and, whenever needed, can assist you to restore your critical information. Learn more about ProSight Data Protection Services Managed Backup.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top data security vendors to deliver web-based management and world-class protection for your email traffic. The hybrid architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of unwanted email from making it to your security perimeter. This decreases your vulnerability to external threats and saves network bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a deeper level of analysis for inbound email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that stays within your security perimeter. For more details, see Email Guard spam filtering and data leakage protection.

• ProSight WAN Watch: Infrastructure Remote Monitoring and Management
  Progent’s ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to diagram, monitor, optimize and troubleshoot their networking hardware such as routers, firewalls, and load balancers as well as servers, printers, client computers and other devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are always updated, copies and manages the configuration of virtually all devices on your network, tracks performance, and sends notices when issues are discovered. By automating complex management activities, WAN Watch can knock hours off ordinary chores like network mapping, expanding your network, locating devices that need important software patches, or resolving performance issues. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.

• ProSight LAN Watch: Server and Desktop Monitoring
  ProSight LAN Watch is Progent’s server and desktop monitoring service that uses advanced remote monitoring and management (RMM) techniques to help keep your network operating efficiently by checking the health of vital assets that power your business network. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your specified IT management staff and your assigned Progent consultant so that any potential problems can be addressed before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

• ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
  With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the apps. Because the system is virtualized, it can be ported immediately to a different hardware solution without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
  ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and protect data about your network infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates or warranties. By updating and managing your IT infrastructure documentation, you can eliminate as much as half of time spent looking for critical information about your network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether you’re making improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Learn more details about ProSight IT Asset Management service.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief discussion with a Progent backup/recovery expert. The interview is designed to help evaluate your company's ability to block or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information about your existing AV defense and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to build a cost-effective security and backup/recovery system that meets your company's requirements. For more information, visit The ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Offered by Progent
Progent can provide the skills of seasoned remote consulting experts for contract IT programs. Progent's charges for ongoing development or consulting projects are determined according to the level of expertise of the consultants required. Progent's background in these special fields of computer technology enables customers to complete major projects economically and on time. Progent's project-based online engineering solutions include:

• Help Desk Call Center Expertise
  Progent's Call Center support programs for organizations with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Call Center outsourcing, virtual Help Desk services, and Help Desk operations consulting. Progent's Help Desk Call Center outsourcing services are ideal for companies who don't have the money or time to support an in-house Call Center but who require quick communication with a reliable Call Center with professional phone support as well as the technical depth to escalate complex trouble tickets to high-level engineers.

  Progent's Help Desk consulting services can guide you in establishing an efficient new Call Center or revamping your existing one, evaluating or customizing Help Desk Call Center software to address the unique requirements of your business, or adding occasional online staff to supplement your in-house Help Desk Call Center team to deal with demanding situations like software transitions, major upgrades, or rolling out brand new applications.

  Progent's Help Desk staff of veteran network consultants provides your clients in Mobile or anywhere in the state of Alabama quick contact with a dependable technical support group with extensive experience offering telephone-based consulting and online repair service for IT systems based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's mission is to earn the Help Desk Call Center recognition as a solid enabler of business performance, and Progent's goal is to resolve instead of merely report network issues.

• Applications Support: Training, Customization, and Problem Solving
  Progent's Applications Experts Group provides phone-based advanced consulting support and training in specific application fields including Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also offers consulting expertise, custom programming, and training for familiar Microsoft applications including Microsoft CRM, Microsoft Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For more about Progent's expertise, custom development, and education offerings, go to Progent's Applications Experts Team.

• Unified and Streamlined Management of Hybrid Cloud Networks
  System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2016, Windows 10 clients; cohesive integration of multi-OS networks that include Linux, Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants offer advanced online and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to design and install a new implementation of Microsoft System Center 2016, expand or tune your current one, migrate efficiently from a prior release of System Center, or troubleshoot your System Center environment.

• Online IT Infrastructure Monitoring Services
  Progent offers businesses in Mobile, or anywhere in the state of Alabama, online hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager support. Progent can customize Operations Manager to suit your environment so that your network maintenance is proactive rather than reactive. By uncovering looming issues before they result in downtime, automated monitoring can ward off inconvenient and expensive service crises. Progent can also deploy server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows systems, or systems based on a mix of operating systems.

Even if your Mobile office relies on a local freelance consultant or maintains an in-house organization that know how to handle common network issues, Progent’s Microsoft certified engineers are available to offer an easy and transparent remote extension of your local resources in cases when your regular service personnel either don't have the bandwidth or the expertise to deal with unexpected system emergencies or especially tough integration problems.

Features of Progent's Remote Network Services for Mobile
Progent's online support, Internet-based troubleshooting, system security expertise, and network administration services give companies in Mobile or anywhere in the state of Alabama unparalleled leverage for your support investment. Whether you need occasional phone help and remote troubleshooting or full-time Help Desk Call Center support and network administration, Progent's professionals can deliver your office world class network support while allowing you to avoid the cost and administration overhead of carrying a full-service internal IT organization. Highlights of Progent's National Remote Support program include:

• Fast Phone Access to Microsoft Qualified Professionals
  Progent's team of Microsoft-certified engineers can deliver fast and economical expertise to businesses in Mobile and is also ideal for customers in more remote regions of Alabama that lack consultants with proven experience supporting Microsoft's latest family of server technologies. All Progent phone support staff have at least 10 years of background supporting Microsoft solutions. As a Microsoft Certified Partner support firm, Progent has the advantage of a broad range of Microsoft support utilities, technical databases, and continuing training.

• By the Minute Rates to Minimize Costs
  Progent provides online support on a per-minute billing plan, so you are billed only for the services you receive. Progent requires no minimum fee for phone service and requires no ongoing retainer for support services delivered during regular working hours. This keeps you from facing big invoices for routine repairs.

• Availability of Cisco Network Design Experts
  Progent's registered experts for Cisco can provide the services of authorized specialists with experience in planning, deploying, and troubleshooting networking environments powered by Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you build fast, reliable, and protected infrastructure for fixed and mobile networking.

• Application Experts Group
  Progent's basic support services consist of system integration, MS Exchange consulting, corporate security planning, and Help Desk outsourcing support. Progent's Application Experts group can provide in-depth consulting support for specific business applications. Help offered by the Application Experts staff covers:
  — Dynamics GP/Great Plains Support and Programming
  — Microsoft Office Project and Project Online Training
  — Microsoft Office 365 solutions support
  — Microsoft Office Excel and Microsoft Office 365 Excel Consulting and VBA Programming
  — Office Word and Office 365 Word Consulting
  — BI Reporting Development and Troubleshooting
  — Business Information (BI) Reporting Development and Training
  — UNIX, Linux and Solaris Integration
  — Microsoft SQL Server 2017 planning and migration, Microsoft SQL 2016 Application Development, and Microsoft SQL 2014 Software Development and Debugging
  — Oracle Project Management and Application Development
  — MySQL DBA Services and Software Development
  — Apple Mac Integration
  — Amazon Marketplace Web Service Software Design and Programming

  By offering a convenient one-stop resource for IT generalists and application experts, Progent can tailor fast, affordable, and thorough information technology solutions that align with the special needs of your company.

• Advanced Online Access Tools
  Secure online connectivity allows Progent's support experts to observe precisely what your users see. This makes it possible to find fast solutions to issues that might otherwise demand a costly personal service call. Sophisticated online access tools and expert technicians combine to enable Progent to repair most IT issues quickly and economically. Progent is an industry leader in online support and automated system monitoring.

• Support for Mainstream VPN Gateways
  Progent can provide secure Virtual Private Network connectivity for gateways from major VPN providers such as Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN remote access enables the engineers at Progent's Technical Response Center to repair your network remotely without jeopardizing network security.

• 24x7 Support for High Network Availability
  For businesses with vital applications, Progent can provide optional 24x7 online support services. Combined with automated 24x7 network monitoring based on MS System Center Operations Manager, this service can help produce high network availability.

• Help Desk Services
  Progent's Help Desk outsourcing services are designed specifically for budget-constrained offices whose workers require immediate access to a Help Desk Call Center with expert phone support and full escalation capability.

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, breadth of IT background, refined support software, and understanding of corporate IT allow companies to escape the pitfalls associated with exclusive reliance on smaller consulting organizations, independent freelance consultants, or over-stretched in-house resources.

Progent adds value by offering:

• Certified Expertise in Microsoft's Complete Family of Servers
  Progent can provide in-depth expertise for Microsoft’s popular server platforms with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and integration help, Microsoft Windows Server 2008 R2 support, Microsoft Windows Server 2003 maintenance, Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 integration, Microsoft Exchange 2010 Server management, Exchange Server 2007 and Microsoft Exchange 2003 Server upgrades, plus MS SQL Server 2017 planing and migration, SQL Server 2016 integration, SQL Server 2014 consulting support, and SQL Server management support.

• Value Pricing
  Progent's pricing policy is to bill for remote service and on-premises visits by the minute. As a result, you pay exclusively for delivered services. Progent does not demand a more expensive rate for off-hours or emergency service, and inside California or in areas where Progent provides in-person service, Progent does not bill for travel except for emergency calls where on-site time is less than 4 hours. Also, Progent applies no startup fee and asks no monthly commitment for support services delivered during regular business hours. Many service firms demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity eliminates large bills for quick repairs so you will not be forced to permit less critical problems to fester.

• Knowledge Transfer
  Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching clients to deal with technical issues that are within their comfort zone, Progent is able to focus on offering high-value skills where Progent faces little competition. Companies who work with trusted freelance consultants or who employ in-house support staffs benefit when Progent passes on information about critical technology and tested methodologies to make their IT environments more robust, secure, and efficient.

• Automated Network Monitoring with MS System Center Operations Manager
  Progent is one of the only support companies to offer round-the-clock system monitoring services based on Microsoft System Center Operations Manager. MS System Center Operations Manager causes your computer support to be proactive rather than reactive. By revealing possible issues before they result in lost productivity, network monitoring can save your information network from stressful and expensive availability disruptions.