Fast and Affordable Online Technical Support for Mobile IT Networks
Fast Online Consulting for Mobile SystemsFor businesses located in Mobile or anywhere in the state of Alabama, Progent provides online help for computer systems based on any combination of Microsoft Windows, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft Premier engineers have provided online support to businesses in every state in the U.S. (Refer to testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE engineers to help with challenging infrastructure issues, plus the services of CISSP-accredited cybersecurity experts to handle advanced security architecture and troubleshooting issues.

Progent's remote support engineers provide excellent value because they possess the real-world experience and are equipped with the advanced technology required to solve most network problems quickly. Efficient support lowers immediate costs since service calls require fewer billable minutes. Online support also eliminates the expense of dispatching a consultant to your location. Your company benefits additionally in indirect expenses by reducing or eliminating system outages and associated losses stemming from business disruption, disgruntled clients, idle workers, and de-focused executives. Progent's extensive remote technical support experience is especially helpful for organizations that rely on public clouds for vital network infrastructure or applications such as Azure, Amazon AWA, or Office 365 Exchange Online, where onsite support may not be useful.

Progent's billing model for remote support is designed to leverage your network support dollar. Progent charges per minute for phone assistance, so you are billed only for the support that you receive. In contrast to typical online service organizations, Progent imposes no startup fee or minimum payments. Progent's per-minute granularity and clean model for pricing save you from situations where quick repairs manage to end up as major bills. Progent's skill at disposing of problems efficiently means your business saves cash.

Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has refined an array of optimized technologies and proven methodologies which permit the maximum degree of effectiveness for online help and repair for IT systems of any size. Progent offers safe Virtual Private Network support for VPN gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity allows the engineers of Progent's remote service group to communicate with your system without breaching system security.

Progent's powerful service database system maintains detailed histories for the service that Progent's customers have received. Progent's staff service personnel have the benefit of the details of all help delivered to every Progent client by any engineer. This history of anomalies and solutions is organized as an easily exploitable support knowledge base that allows Progent's online support professionals to communicate their knowledge company-wide to ensure that the value of Progent's technical support grows over time. Progent's extensive list of accreditations and close relationships with major technology companies such as Cisco and Microsoft make available additional massive technical support knowledge bases and permit fast access to manufacturers' in-house support staff with the result that Progent's remote service specialists can determine optimal resolutions promptly.

Online technical services offered by Progent to clients in Mobile and throughout the state of Alabama include:

ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent offers a family of budget-friendly, fixed-price services designed to enable small and mid-size businesses to benefit from the same best-of-breed IT solutions deployed by many of the industry's leading enterprises. The ProSight line of IT management outsourcing services covers all critical areas of modern networking including email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure management, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior analysis tools to defend endpoint devices as well as servers and VMs against new malware attacks such as ransomware and email phishing, which easily evade legacy signature-matching AV products. ProSight ASM protects on-premises and cloud-based resources and provides a single platform to address the entire threat lifecycle including blocking, detection, mitigation, cleanup, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection managed services deliver economical in-depth protection for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP provides firewall protection, intrusion alerts, endpoint management, and web filtering via leading-edge technologies incorporated within one agent managed from a unified console. Progent's security and virtualization consultants can assist you to plan and configure a ProSight ESP deployment that addresses your organization's specific requirements and that helps you demonstrate compliance with government and industry data security standards. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require urgent action. Progent's consultants can also assist you to install and verify a backup and restore solution such as ProSight Data Protection Services so you can recover rapidly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery (BDR). Available at a low monthly price, ProSight DPS automates and monitors your backup processes and enables rapid recovery of vital data, apps and virtual machines that have become lost or damaged as a result of hardware failures, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery consultants can provide advanced support to set up ProSight DPS to be compliant with regulatory requirements like HIPPA, FINRA, and PCI and, when needed, can help you to recover your critical information. Learn more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading data security vendors to provide web-based management and comprehensive protection for all your inbound and outbound email. The powerful architecture of Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. The Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of threats from making it to your network firewall. This reduces your vulnerability to external threats and conserves system bandwidth and storage. Email Guard's onsite security gateway appliance adds a further layer of inspection for inbound email. For outbound email, the local gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that stays within your corporate firewall. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller businesses to map out, track, reconfigure and troubleshoot their networking appliances like routers and switches, firewalls, and load balancers as well as servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network diagrams are kept updated, copies and manages the configuration of virtually all devices on your network, tracks performance, and sends notices when potential issues are detected. By automating complex management and troubleshooting activities, WAN Watch can knock hours off common tasks such as making network diagrams, expanding your network, finding appliances that require critical updates, or identifying the cause of performance problems. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management techniques to help keep your network running efficiently by checking the health of critical computers that drive your information system. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your designated IT management personnel and your assigned Progent engineering consultant so that all potential issues can be resolved before they can impact your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual host set up and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the apps. Because the environment is virtualized, it can be ported easily to a different hosting solution without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and protect information about your IT infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be alerted about impending expirations of SSL certificates ,domains or warranties. By cleaning up and managing your network documentation, you can save up to half of time spent trying to find vital information about your IT network. ProSight IT Asset Management features a common location for storing and sharing all documents required for managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether you’re planning enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size organizations to obtain an unbiased assessment of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management tools in the industry, and overseen by Progent's certified team of information technology experts, ProSight Network Audits show you how closely the deployment of your core infrastructure devices conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits such as a more manageable Active Directory system. Both also come with one year of cutting-edge remote network monitoring and management. Benefits can include simpler network management, better compliance with government and industry security requirements, more efficient utilization of IT assets, faster troubleshooting, more reliable backup and recovery, and increased uptime. See more information about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief interview with a Progent backup/recovery consultant. The fact-finding interview is intended to help evaluate your company's preparedness either to block or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information concerning your current AV defense and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to deploy a cost-effective security and backup/recovery system that meets your business requirements. For additional information, refer to The ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Offered by Progent
Progent offers the services of world-class remote consulting professionals for special IT programs. Billing charges for longer-term consulting tasks are set based on the qualifications of the engineers assigned. Progent's background in these important areas of computer technology allows clients to complete major initiatives economically and on time. Progent's special online consulting solutions include:

  • Help Desk Call Center Support
    Progent's Help Desk Call Center support alternatives for companies with environments based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Help Desk Call Center outsourcing, virtual Help Desk support services, and Helpdesk consulting. Progent's Help Desk Call Center outsourcing support services are intended for organizations who don't have the budget to support an internal Call Center but who want fast access to an efficient Help Desk with professional phone support as well as the ability to escalate complex problems to high-level engineers.

    Progent’s Virtual Call Center is intended for larger companies and operates as a seamless addition to your current Call Center team. Progent's Virtual Help Desk Call Center can act as a an escalation alternative to resolve the toughest technical challenges, or be available in overflow instances when your regular support engineers are swamped.

    Progent's Call Center staff of experienced information technology experts gives your customers in Mobile or anywhere in the state of Alabama instant access to a large network service group with extensive background providing phone support and remote diagnostics for networks powered by Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's mission is to earn the Help Desk Call Center recognition as a crucial contributor to company performance, and Progent's target is to solve rather than merely track network problems.

  • Applications Support: Training, Custom Programming, and Problem Solving
    Progent's Applications Consulting staff can supply remote advanced engineering support and education in special application fields such as ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide consulting, customization, and education for Microsoft business applications such as CRM, Microsoft Project, Microsoft Office 365 Word, and Office 365 Excel. To read more information on Progent's expertise, programming, and training offerings, go to Progent's Applications Experts Services.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    System Center 2016 unifies and automates the administration of hybrid cloud networks through advanced integration with Windows Server 2016, Windows 10; seamless integration of multi-OS environments that incorporate Linux, Hyper-V and VMware; and expanded public and private cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer advanced remote and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to design and configure a new deployment of Microsoft System Center 2016, expand or tune an existing one, upgrade smoothly from an earlier release of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent offers companies in Mobile, or anywhere in the state of Alabama, remote IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) consulting and System Center 2012 Operations Manager support. Progent can configure SCOM to fit your business so that your computer support is proactive rather than reactive. By exposing possible trouble spots before they grow into downtime, proactive monitoring can ward off stressful and expensive network crises. Progent can also assist with system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Windows networks, or environments that incorporate multiple platforms.
How Your Mobile Company Can Contact Progent's Online Support Experts
To get in touch with Progent about urgent phone-based support with Microsoft Windows, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Urgent Online Help, call 1-800-993-9400, or go to Contact Progent. For offices and startups in Mobile or anywhere in the state of Alabama, Progent's phone-based network support specialists can deliver professional and cost-effective IT help the instant your business needs it. Long experience delivering remote repair services has earned Microsoft Partner status for Progent's consultants and has enabled Progent to develop high-end troubleshooting skills and to refine online access technology to fix computer problems quickly while eliminating the expense and lost time associated with on-premises service calls.

Even if your Mobile organization has a regular freelance consultant or maintains an in-house organization that can handle common network problems, Progent’s Microsoft and Cisco certified engineers can still provide a convenient and seamless remote expansion of your on-site resources in cases when your usual service personnel either don't have the time or the experience to fix unexpected network crises or especially complicated integration problems.

Benefits of Progent's Network Help for Companies in Mobile
Progent's online technical help services enable your Mobile organization to realize the benefits of immediate, enterprise-class IT support without the cost of managing an in-house IT staff. Your information system will acquire greater strategic value by becoming increasingly available, efficient, and secure. Advantages to your business include:

  • Convenient remote expansion of your on-site support resources
    For most offices in Mobile and throughout Alabama, nearby network service resources, whether represented by outside consultants or an internal maintenance staff, can deal with the majority of technical problems. On the other hand, IT crises sometimes occur when your regular support personnel are too busy or unavailable, and some trouble may stem from technology that is beyond the scope of your onsite support personnel. In these instances, Progent's on-call support specialists offer a convenient, quick, and economical solution to augment your regular resources and to convey useful knowledge to increase your capability to handle future problems locally.

  • Reduced Reliance on Freelance Consultants
    For IT maintenance, smaller offices commonly depend on individual freelance consultants. While independent service people carry smaller internal costs than larger service firms and can often charge marginally less, they are occasionally stretched too thin, making it hard to respond rapidly to crisis situations. If an independent service provider is busy with another customer, ill, on a trip, or in class, the absence of fallback personnel may force your company to wait for assistance during an emergency. As your company expands, network unavailability and problems with critical software are more expensive. The money you thought you were conserving on an independent can be consumed fast by lost productivity. Progent provides a ready source of reserve support experts to insure your network stays available.

  • Create a Solid Foundation for Smooth Growth
    Organizations typically start with an information system created on a modest budget. Without a scalable framework, slap-dash fixes often get piled on top of a weak foundation. As a company grows, reliability and scalability problems can hinder the success of the business. These badly built environments require careful analysis, intelligent long-term planning, and wide technical knowledge to evolve to a network infrastructure able to offer the stable foundation to meet critical business demands and ease future expansion.

  • Interact with Problem Solvers Instead of Technology Sellers
    Smaller companies need advice and technical training to negotiate an ever more complex array of technology alternatives available for accelerating business success and improving productivity. They hardly need a network consultant who is trying to resell a certain vendor's products. Network support and product selling can result in a situation where the recommended solution is built around a profitable technology rather than the genuine needs of a business. Progent avoids these dilemmas by offering just services rather than products. This enables Progent to align IT expertise with the real needs of customers.

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, breadth of IT expertise, refined support software, and understanding of enterprise networking allow businesses to avoid the pitfalls associated with excessive reliance on smaller service firms, independent freelance service providers, or over-stretched in-house resources.

Progent stands out by providing:

  • Best Practices
    Progent’s team of Microsoft and Cisco Premier experts average more than ten years of hands-on professional experience, at the front lines of network support, performing a broad variety of technical tasks for an extensive array of customers. Every Progent support professional shares a refined collection of personal best practices which are combined into company-wide leading practices standards that Progent instills in its consulting personnel. This guarantees that you get not just world-class IT capability, but also a support engineer with proven methods for using computer knowledge to resolve actual IT problems quickly.

  • Value Pricing
    Progent's pricing policy is to charge for phone support and in-person help per minute. Consequently, you are invoiced only for received support. Progent does not impose a more expensive rate for after-hours or priority service, and within California or in regions where Progent offers on-site support, Progent does not bill for travel except for urgent calls where on-site work is less than 4 hours. In addition, Progent imposes no initialization fee and asks no retainer for services delivered during normal working hours. Many service firms demand substantial minimum payments or charge for each quarter hour or longer. Progent's fine granularity avoids large invoices for quick fixes so you won't be tempted to permit minor problems to fester.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By educating clients to handle technical issues that are within their comfort zone, Progent is able to focus on offering high-value skills where Progent faces little competition. Businesses who utilize trusted freelance consultants or who maintain internal support personnel benefit when Progent passes on knowledge about critical technology and tested processes to make their IT environments more reliable, secure, and productive.

  • 24x7 Server Monitoring with MS System Center Operations Manager
    Progent is one of the few support firms to offer 24x7 remote monitoring services powered by Microsoft Operations Manager. MS System Center Operations Manager causes your computer maintenance to be proactive instead of reactive. By revealing potential problems before they cause lost productivity, network monitoring can save your information network from stressful and costly availability losses.
How Does Our Company Begin Getting Online Technical Support from Progent?
To initiate Progent's online help offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, go to Immediate Technical Support.