Fast Online Technical Support for Mobile Networks
For businesses located in Mobile or anywhere in the state of Alabama, Progent provides online support for computer systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified engineers have delivered online troubleshooting to businesses in all 50 states in the U.S. (Refer to recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified network specialists to handle challenging networking problems, as well as the assistance of CISA and CISSP-certified security experts to handle advanced security design and diagnostic jobs.
Progent's remote technical support engineers provide excellent value due to the fact that they have the practical background and are equipped with the sophisticated tools necessary to resolve the majority of information system problems rapidly. Efficient support reduces direct expenses since solutions require minimal billable consulting minutes. Remote support also avoids the expense of sending an engineer to your office. Your company saves additionally in indirect expenses by minimizing or avoiding system downtime and associated losses resulting from business disruption, upset customers and vendors, unproductive employees, and distracted executives. Progent's advanced online technical support know-how is particularly important for organizations that rely on public clouds for critical network infrastructure or applications such as Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises tech support may not be an alternative.
Progent's pricing policy for remote support is structured to stretch your IT service dollar. Progent bills on a per-minute basis for phone consulting, so you are invoiced exclusively for the support that you actually get. In contrast to typical remote service companies, Progent asks for no initialization charge or minimum payments. Progent's per-minute granularity and simple model for billing prevent situations where fast repairs manage to end up as big tabs. Progent's penchant for dealing with technical issues efficiently means you spends less cash.
Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has refined an array of optimized tools and field-proven methodologies that allow the highest level of efficiency for online consulting and repair for computer networks of any size. Progent provides secure VPN support for gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity permits the consultants of Progent's Technical Response Center to communicate with your network without compromising network security.
Progent's advanced technical support database system keeps comprehensive records describing the service that Progent's clients have received. Progent's team consultants have access to the history of services rendered to each Progent client by every engineer. This database of issues and fixes is structured as a quickly searchable internal knowledge base that enables Progent's remote technical professionals to communicate their knowledge with the whole team to make sure that the efficiency of Progent's support services improves over time. Progent's advanced certifications and close relationships with important industry leaders including Cisco and Microsoft make available additional massive technical databases and permit fast access to manufacturers' internal support staff with the result that Progent's remote service specialists are able to find the most efficient resolutions quickly.
Online support services available from Progent to customers in Mobile and throughout the state of Alabama include:
Certified MS Windows Expertise
Progent's Microsoft-expert remote support engineers offer network problem solving and IT assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the expertise of support engineers who can help you with a wide range of platform support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
MS Exchange 2016 Server planning and deployment, Exchange 2013 integration,
Microsoft Exchange 2010 management,
SharePoint Server 2013 design,
Microsoft Skype for Business migration support, Lync Server integration, and Microsoft Communications Server troubleshooting,
Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server migration, Microsoft SQL Server 2017 expertise,
Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring and reporting,
Project Server planning,
Microsoft Office Access Application Development and Troubleshooting,
Small Business Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a wide array of affordable desktop consulting and support services to help your company to deploy, configure, repair, and administer desktop PCs and laptops powered by Microsoft Windows. Progent's desktop support services cover areas such as providing Windows 10 migration help as well as System Center 2012 Configuration Manager design and deployment, Microsoft System Center 2016 Configuration Manager cloud integration, and Microsoft Intune consulting to centralize the administration of your PCs along with your cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert credential is the top accreditation for network infrastructure consultants, and indicates an individual's network technology knowledge at the expert level. CCIEs know how to handle the most stubborn problems encountered in network design, integration, management, compliance, and troubleshooting. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's internal support staff in analyzing problems with IOS Software network administration utilities and coming up with workarounds or identifying software patches. Cisco qualified CCIEs represent an exceptional cost-effectiveness since their broad expertise enables them to find solutions for problems quickly. In common instances, less qualified service providers can struggle for hours or even days with the same problems that a CCIE can resolve in minutes. Progent's Cisco CCIE certified support experts can interface to your network using state-of-the-art on-line support tools in order to provide quick, safe, and economical diagnosis and remediation.
Progent's Cisco CCIEs can provide assistance with all of Cisco's top-selling selection of networking appliances. Cisco networking expertise offered by Progent includes ASA 5500-X Next Generation firewalls with Firepower Services configuration and debugging, Cisco routers setup and debugging, Catalyst switch consulting services, Cisco Nexus switch consulting and support, Cisco Meraki switches integration, Cisco Unified Communications Manager and CallManager integration and troubleshooting, Cisco VoIP phones and IP video phones solutions and Cisco wireless VoIP phones solutions, Cisco Meraki Wi-Fi access point planning and configuration, Aironet Access Points planning and integration services, Cisco wireless controllers consulting, Cisco VPN and Network Security Consulting support, and SIP and CUBE integration solutions for SIP trunks and Cisco CUBE integration consulting. Progent also offers online and onsite Wi-Fi site surveys to assist you to modernize your Wi-Fi ecosystem.
CISSP and ISSAP Certified Network Security Consultants
Progent's accredited CISM, CISSP, and CISSP-ISSAP cybersecurity experts can provide a variety of security solutions that can bolster the defenses of your Microsoft Windows, Apple macOS and OS X, Linux environment against assaults or help your business to clean up quickly following a damaging breach. Security consulting services offered by Progent cover comprehensive information security assessment using tools such as GFI LANguard NSS, AMAP Application Scanner, and software from Solar Winds tools and Hydra; fast cleanup after malicious attacks; configuring firewalls; building secure architectures for off-site and mobile connectivity; securing your email infrastructure from spam and directory harvest attacks; and setting up round-the-clock network monitoring.
Progent can provide expert online consulting services to help companies of all sizes integrate their networks with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist your it team to design and manage hybrid ecosystems that support Windows and Linux systems and applications in either cloud-based systems or in hybrid topologies that seamlessly combine on-premises IT assets as well as cloud services. To help you to incorporate cloud services with networks, Progent offers a range of cloud migration services that include Office 365 Exchange Online integration solutions with on-premises Exchange,
Azure hybrid cloud design and integration services, Amazon Web Services (AWS) hybrid cloud integration support, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of background delivering advanced consulting support remotely, and Progent can help you successfully carry out your cloud integration initiatives on schedule and within your budget.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to orchestrate, automate and test a repeatable workflow for recovering services quickly after a breakdown. Site Recovery Manager supports centrally managed and automated recovery, application mobility, and non-disruptive site migration, failback and site re-protect. SRM also enables non-intrusive testing for site recovery, updates and fixes and can generate reports to verify full service recovery, validate SLAs and prove disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to design, configure, test and maintain a DR solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere experts offer extensive experience of VMware vCloud Director, vRealize Automation, vRO and vCloud Suite tools for managing private and hybrid cloud environments that provide maximum availability, data security, and disaster recovery. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network architect to assist you to create a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed instantly and managed with a high degree of automation regardless of the physical components used by the basic network infrastructure.
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux experts and macOS and OS X technology specialists can provide phone-based consulting services to address a broad range of computer technologies such as system infrastructure, messaging systems, network and operational security, plus UNIX/Linux and Windows coexistence. For server economization and easy administration in networks that incorporate Linux-based systems and Windows, Progent can provide VMware integration and Citrix expertise. Progent can also help with transitioning from legacy applications to Microsoft Windows or Linux environments. Progent's team-oriented methodology for solving network problems enables quick escalation, when required, to consultants with task-relevant experience to handle challenging situations. This expedites solutions of critical problems, reduces network downtime, and lowers support costs.
Progent's UNIX/Linux support engineers can offer urgent remote help troubleshooting problems affecting UNIX, Linux, or Solaris networks powered by popular variants of UNIX such as:
Apple Mac OS X
IBM AIX OS
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent provides a selection of affordable, flat-rate managed services designed to enable small and mid-size businesses to benefit from the same advanced IT solutions deployed by some of the world's leading corporations. The ProSight series of IT management outsourcing services covers all critical areas of information technology such as email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior machine learning technology to defend endpoints and servers and VMs against new malware attacks like ransomware and email phishing, which routinely get by legacy signature-based anti-virus tools. ProSight ASM protects on-premises and cloud-based resources and provides a unified platform to automate the complete threat progression including filtering, identification, containment, cleanup, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) services deliver affordable multi-layer security for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, endpoint management, and web filtering via leading-edge tools packaged within a single agent managed from a unified console. Progent's security and virtualization experts can help your business to plan and implement a ProSight ESP deployment that meets your company's specific requirements and that helps you demonstrate compliance with legal and industry information security regulations. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for immediate action. Progent can also assist you to set up and verify a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and medium-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight DPS automates and monitors your backup processes and allows rapid restoration of vital data, apps and VMs that have become lost or damaged due to component breakdowns, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images/, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's backup and recovery specialists can provide advanced expertise to configure ProSight DPS to be compliant with regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your business-critical data. Find out more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading data security vendors to deliver web-based management and comprehensive protection for all your email traffic. The hybrid architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with a local gateway device to provide advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-based malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of unwanted email from reaching your network firewall. This decreases your exposure to external attacks and saves network bandwidth and storage space. Email Guard's onsite security gateway appliance adds a deeper level of analysis for incoming email. For outbound email, the on-premises gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also help Exchange Server to monitor and protect internal email that originates and ends within your corporate firewall. For more details, see Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map out, monitor, reconfigure and troubleshoot their networking appliances like routers and switches, firewalls, and access points as well as servers, client computers and other devices. Using cutting-edge RMM technology, WAN Watch ensures that infrastructure topology diagrams are always updated, copies and manages the configuration of virtually all devices connected to your network, tracks performance, and sends alerts when issues are discovered. By automating tedious management activities, WAN Watch can knock hours off common tasks like making network diagrams, reconfiguring your network, locating appliances that need important software patches, or isolating performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management techniques to keep your IT system operating at peak levels by tracking the health of critical computers that drive your information system. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your specified IT personnel and your assigned Progent consultant so any potential issues can be resolved before they can impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host set up and managed by Progent's network support experts. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the applications. Because the environment is virtualized, it can be moved immediately to an alternate hosting solution without a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and protect data related to your network infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be warned about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your network documentation, you can eliminate as much as 50% of time spent trying to find vital information about your network. ProSight IT Asset Management features a centralized location for holding and sharing all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether youíre planning enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size businesses to get an unbiased evaluation of the overall health of their network. Powered by some of the leading remote monitoring and management tools available, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits show you how well the deployment of your essential infrastructure assets conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI such as a more manageable Active Directory system. Both also include a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with government and industry security requirements, higher utilization of network resources, faster troubleshooting, more reliable backup and recovery, and higher availability. See more about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone interview with a Progent information assurance consultant. The interview is intended to assess your organization's ability either to block or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information concerning your existing AV defense and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow best practices to create a cost-effective AV and backup/recovery environment that aligns with your business requirements. For additional information, visit The ProSight Ransomware Preparedness Report.
Special Support Programs Available from Progent
Progent offers the services of world-class remote consulting professionals for contract IT programs. Billing rates for ongoing development or consulting tasks are determined according to the level of expertise of the consultants assigned. Progent's experience with these important fields of information technology allows clients to execute critical initiatives economically and on schedule. Progent's project-based remote consulting services include:
How Your Mobile Company Can Contact Progent's Online Support Professionals
Help Desk Services
Progent's Help Desk service options for companies with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk outsourcing, virtual Help Desk support services, and Call Center consulting. Progent's Call Center outsourcing support services are designed for organizations who don't have the resources to assemble and manage an in-house Help Desk but who want quick communication with a reliable Help Desk with proficient telephone support as well as the technical depth to escalate the most challenging tasks to advanced consultants.
Progentís Virtual Help Desk Call Center is designed for bigger companies and operates as a transparent supplement to your established Call Center organization. Progent's Virtual Help Desk Call Center can act as a an escalation resource to resolve complex technical issues, or be ready in those instances when your other support engineers are too busy.
Progent's Call Center staff of seasoned network professionals gives your computer users in Mobile or anywhere in the state of Alabama fast access to an efficient network service resource with substantial background delivering phone consulting and remote repair service for computer environments powered by Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's charter is to give the Call Center the reputation as a significant driver of company performance, and Progent's policy is to fix and not just document technical problems.
- Business Applications Support: Education, Programming, and Problem Solving
Progent's Applications Consulting Team offers phone-based advanced consulting expertise and education in specific business application fields including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide consulting expertise, custom programming, and education for familiar Microsoft business applications such as Microsoft CRM, Microsoft Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn additional information about Progent's expertise, custom development, and training offerings, go to Progent's Applications Experts Services.
- Unified and Streamlined Management of Hybrid Cloud Networks
System Center 2016 unifies and automates the administration of hybrid cloud networks through advanced support for Windows Server 2016, Windows 10 clients; cohesive management of multi-OS networks that include Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support including closer integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide advanced remote and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and configure a new implementation of System Center 2016, expand or tune your current one, migrate smoothly from a prior release of System Center, or debug your System Center solution.
- Online Hybrid Network Monitoring and Reporting Support
Progent offers organizations in Mobile, or anywhere in the state of Alabama, online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure SCOM to suit your business so that your IT support is proactive and automated. By exposing emerging trouble spots before they result in network outages, automated monitoring can ward off disruptive and costly service breakdowns. Progent can also use server and infrastructure monitoring utilities like Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple macOS and OS X systems, Windows environments, or networks that support a combination of operating systems.
To contact Progent about emergency phone-based expertise with Microsoft, macOS and OS X, or Linux networks, go to Progent's Emergency Online Help, call 1-800-993-9400, or go to Contact Progent.
For offices and new businesses in Mobile or anywhere in the state of Alabama, Progent's phone-based network support specialists are ready to provide expert and cost-effective IT help whenever your business requires it. More than 15 years of offering online technical assistance has led to Microsoft Partner status for Progent's team of engineers and has helped Progent to develop high-end troubleshooting skills and to refine online connectivity tools to repair IT problems rapidly while avoiding the expense and lost productivity associated with in-person service visits.
Even if your Mobile company works with a regular independent consultant or maintains an in-house IT staff that know how to deal with common computer issues, Progentís Microsoft certified consultants can provide a convenient and transparent remote expansion of your local resources in cases when your regular IT support personnel either lack the availability or the experience to handle unexpected system crises or especially complex integration projects.
Details of Progent's Remote Network Support for Mobile
Progent's online support, remote troubleshooting, system security expertise, and network management services give offices in Mobile or throughout the state of Alabama unparalleled leverage for your support investment. Whether you require occasional phone support and Internet-based troubleshooting or ongoing Help Desk outsourcing support and network administration, Progent's experts can deliver your organization enterprise-level network support while allowing you to avoid the expense and hassle of carrying a full-service in-house IT organization. Key features of Progent's online help services include:
- Fast Phone Access to Microsoft Certified Experts
Progent's staff of Microsoft-certified technicians can deliver fast and affordable expertise to offices in Mobile and is also ideal for customers in geographic regions of Alabama that lack technicians with proven experience supporting Microsoft's current line of server platforms. All Progent phone support staff have over 10 years of background supporting Microsoft solutions. As a Microsoft Certified Partner consulting company, Progent has the advantage of a broad array of Microsoft support tools, service databases, and continuing training.
- Per Minute Billing to Minimize Expenses
Progent provides remote help on a per-minute basis, so you pay only for the support you receive. Progent requires no minimum fee for phone help and asks for no ongoing subscription fee for support services delivered during regular working hours. This saves you from facing big invoices for quick repairs.
- Availability of Cisco Certified Network Architecture Experts
Progent's registered experts for Cisco offers access to on-staff specialists with experience in designing, implementing, and troubleshooting networking solutions based on Cisco products. Progent can provide a CCIE or Cisco Certified Network Professional to help you create fast, high-availability, and protected connectivity for local and remote networking.
- Application Specialists Team
Progent's basic consulting services consist of system integration, MS Exchange consulting, system security planning, and Help Desk Call Center support. Progent's Experts group offers world-class consulting expertise in specific business applications. Support offered by the Application Experts Team covers:
Dynamics GP Support and Programming
MS Project and Project Online Expertise
Microsoft Office 365 integration support
Microsoft Office Excel and Office 365 Excel Consulting and VBA Programming
Microsoft Office Word and Microsoft Office 365 Word Expertise
Business Information (BI) Reporting Consulting and Training
Business Information (BI) Reporting Consulting and Troubleshooting
UNIX, Linux and Sun Solaris Help
MS SQL Server 2017 migration, SQL Server 2016 Application Programming, and Microsoft SQL Server 2014 Application Development and Troubleshooting
Oracle Management Support and Application Programming
MySQL Database Administration and Application Programming
Apple Mac Help
Amazon MWS Application Development
By offering a convenient centralized source for network generalists and specialists, Progent can deliver timely, inexpensive, and thorough information technology solutions that address the special requirements of your business.
- Sophisticated Online Access Software
Protected remote access permits Progent's service experts to observe precisely what your customers see. This makes it easier to find fast solutions to issues that could otherwise require an expensive personal visit. Sophisticated remote access tools and expert technicians combine to allow Progent to resolve most network problems quickly and economically. Progent is a pioneer in online troubleshooting and automated system monitoring.
- Compatibility with Mainstream VPN Gateways
Progent supports secure Virtual Private Network access for gateways from leading VPN vendors such as Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN remote connectivity allows the engineers at Progent's Technical Response Center to repair your system remotely without weakening network security.
- Round-the-Clock Service for Maximum System Availability
For businesses with line-of-business applications, Progent offers optional 24x7 remote technical services. Used in conjunction with automated 24x7 network monitoring based on MS Operations Manager 2007, this offering can help ensure maximum network uptime.
- Help Desk Services
Progent's Help Desk Call Center programs are intended specifically for budget-constrained organizations whose clients require instant recourse to a Help Desk Call Center with expert telephone support and complete escalation capability.
What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support company and Progent's staff size, range of technical experience, fine tuned remote support software, and understanding of corporate IT enable businesses to avoid the pitfalls associated with excessive reliance on smaller consulting organizations, independent freelance service providers, or over-stretched internal IT help.
Progent stands out by providing:
How Does My Business Begin Receiving Online Computer Support from Progent?
- In-depth Expertise in Microsoft's Complete Family of Server Platforms
Progent can provide world-class expertise for Microsoftís leading server platforms with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and deployment support, Windows Server 2008 R2 support, Windows 2003 Server maintenance, MS Exchange Server 2016 planning and deployment, Exchange Server 2013 integration, Exchange Server 2010 support, Microsoft Exchange 2007 Server and Microsoft Exchange Server 2003 moves, plus Microsoft SQL Server 2017 migration, SQL Server 2016 integration and development, SQL Server 2014 consulting support, and Microsoft SQL 2012 management support.
- Value Pricing
Progent's pricing model is to bill for remote service and on-premises visits per minute. As a result, you owe only for received services. Progent does not impose a more expensive rate for after-hours or urgent service, and within California or in regions where Progent provides in-person service, Progent does not bill for travel time except for emergency support where on-site time is less than four hours. Also, Progent imposes no startup charge and asks no monthly commitment for services provided during normal working hours. Many support organizations demand large minimum payments or charge for each quarter hour or longer. Progent's fine granularity does away with large invoices for quick repairs so you won't be tempted to allow less critical problems to fester.
- Complete Documentation of IT Services
Progent has developed a sophisticated support reporting system that records and organizes detailed documentation for all billed support activities. Unlike some independent consultants or small support firms who provide minimal documentation or specifics of tasks performed, each service delivered by Progent is tracked by comprehensive documentation. Each Progent staff member has access to the support reports transmitted by each consultant to each customer. The discipline of documenting and archiving service records results in more effective service and eliminates a variety of common misfortunes such as when a support customer is effectively held hostage to a consultant who wonít release vital service information.
- Remote Server Monitoring with Microsoft Operations Manager
Progent is one of the few IT service companies to provide 24x7 remote tracking services powered by Microsoft Operations Manager. MS Operations Manager causes your computer support to be proactive rather than reactive. By anticipating potential issues before they cause lost productivity, network monitoring can save your information network from stressful and expensive service losses.
To initiate Progent's online help offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, go to Immediate Online Support.