Fast and Affordable Remote Support for Mobile Information Networks
For companies in Mobile or anywhere in the state of Alabama, Progent provides online support for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified engineers have delivered online support to companies in all 50 states in the U.S. (See testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists to solve complex infrastructure issues, as well as the assistance of CISSP-certified security experts to help with high-level security architecture and troubleshooting jobs.
Progent's online support experts provide exceptional value because they have the practical background and have access to the advanced tools necessary to solve most information system problems quickly. This lowers direct expenses since service calls require minimal chargeable minutes. Online help also eliminates the expense of dispatching a consultant to your office. Your organization saves even more with incidental costs by minimizing or eliminating network outages and associated losses resulting from business discontinuity, disgruntled clients, idle employees, and de-focused management. Progent's extensive online technical support expertise is especially important for businesses that are dependent on public clouds for vital infrastructure or applications such as Azure, Amazon AWA, or Exchange Online, where on-premises IT support may not be useful.
Progent's pricing model for remote support is structured to leverage your IT service investment. Progent charges on a per-minute basis for phone consulting, so you owe only for the support that you actually get. Unlike typical online support companies, Progent requires no service activation fee or minimum fees. Progent's per-minute billing unit and clean policy for billing prevent scenarios where quick solutions manage to turn into substantial tabs. Progent's skill at solving problems efficiently means your business spends less cash.
Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has refined a collection of optimized tools and field-tested methodologies which permit the maximum degree of efficiency for remote help and troubleshooting for computer systems of any size. Progent provides protected Virtual Private Network support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity permits the engineers of Progent's online support team to interface to your network remotely without compromising corporate security.
Progent's proven customer support reporting system includes comprehensive documentation of the service that Progent's customers have received. Progent's team service personnel have the benefit of the details of assistance delivered to every customer by every Progent consultant. This archive of anomalies and fixes is stored as a quickly exploitable support database that allows Progent's online technical engineers to share their experiences company-wide to make sure that the quality of Progent's support services improves over time. Progent's high-level accreditations and close associations with key vendors including Cisco and Microsoft open up other vast technical knowledge bases and permit priority response from vendors' internal support staff with the result that Progent's online consulting experts are able to come up with optimal solutions promptly.
Online support services offered by Progent to companies in Mobile and anywhere in the state of Alabama include:
Authorized Windows Support
Progent's Microsoft-expert remote support engineers can deliver computer repair and consulting help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the expertise of support engineers who can assist your company with a broad range of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
Microsoft Exchange Server 2019 planning and configuration,
MS Exchange 2016 migration, Microsoft Exchange Server 2013 integration,
Microsoft Exchange 2010 management,
SharePoint 2019 planning and configuration, SharePoint 2016 migration support, Microsoft Skype for Business migration support, Microsoft Lync Server integration, and Office Communications Server troubleshooting,
Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server maintenance, Microsoft SQL Server 2017 expertise,
Microsoft SQL Server 2016 migration and development and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server and Project Server Online training,
Microsoft Office Access Application Development,
SBS Server consulting, and
Windows Essentials migration and cloud integration.
Progent also offers a broad range of affordable desktop consulting and support services to help your company to deploy, integrate, repair, and manage workstations and notebooks powered by Microsoft Windows. Progent's desktop support services cover areas such as offering Windows 10 migration assistance plus System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, Microsoft System Center 2016 Configuration Manager cloud integration, and Microsoft Intune expertise to streamline the administration of your PCs and web-facing tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the highest accreditation for network engineers, and certifies a person's networking knowledge at the expert level. CCIEs know how to deal with the most challenging problems occurring in network design, deployment, administration, security, and repair. Cisco qualified CCIEs operate on a privileged basis with Cisco's internal support staff in isolating anomalies with Cisco IOS network management utilities and coming up with alternate approaches or locating software updates. CCIEs represent an exceptional value since their broad expertise permits them to find solutions for problems rapidly. In common cases, less experienced consultants can struggle for many hours or days with identical tasks that a CCIE can dispose of in a few minutes. Progent's Cisco-qualified CCIE engineers can interface to your environment by means of advanced on-line troubleshooting technology in order to provide fast, secure, and affordable analysis and repair.
Progent's CCIEs can provide help for all of Cisco's market leading family of connectivity appliances by offering services such as:
CISM and CISSP Premier Network Security Engineers
Progent's certified CISM, CISSP, and CISSP-ISSAP cybersecurity consultants can provide a variety of system protection solutions to strengthen the immunity of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX environment against internal or external threats or help your company to clean up quickly after a damaging penetration. Security support services offered by Progent include: comprehensive network security audits utilizing utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Solar Winds tools and Hydra; quick recuperation from malicious assaults; setting up firewalls; building secure mechanisms for off-site and mobile communication; securing your email infrastructure against viruses, spam and DHA attacks; and offering 24x7 proactive monitoring.
Hybrid Cloud Integration
Progent can provide advanced remote consulting to help organizations of any size integrate their networks with popular public clouds such as Azure and Amazon AWS. Progent can assist you to plan and administer hybrid environments that support Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid network models that seamlessly combine local resources along with cloud services. To help you to integrate public cloud services with physical datacenters, Progent can provide a variety of cloud integration support services that include Office 365 integration solutions with on-premises installations of Exchange,
Azure hybrid cloud planning and integration consulting, Amazon Web Services hybrid cloud solutions, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of experience providing advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to orchestrate, automate and verify a repeatable process for recovering services rapidly after an outage. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, plus non-intrusive site migration, failback and site re-protect. SRM also allows transparent testing for site recovery, updates and patches and can produce audit reports to confirm full service restoration, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to plan, deploy, test and maintain a disaster recovery solution powered by VMware SRM.
Progent's VMware vSphere experts offer in-depth experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRO and vCloud tools for managing private and hybrid cloud environments that deliver maximum availability, security, and application mobility. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network architect to assist your organization to create a fully virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and managed with a high level of automation independent of the hardware making up the underlying IP network.
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux consultants and Apple macOS and OS X technology specialists can provide remote support services to address a wide array of information technologies including system infrastructure, messaging systems, network and process security, plus UNIX and Microsoft Windows coexistence. For server economization and easy management in environments that combine Linux-based systems with Microsoft Windows, Progent can provide VMware integration and Citrix support. Progent can also help with transitioning from older systems to Windows or Linux environments. Progent's team-based approach to resolving network problems promotes quick escalation, if necessary, to consultants with task-relevant expertise to tackle challenging scenarios. This expedites repair of critical problems, reduces lost productivity, and lowers service costs.
Major Linux variants for which Progent can provide expertise include:
Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent offers a selection of affordable, fixed-price services designed to enable small and mid-size businesses to utilize the same best-of-breed technology used by many of the world's leading enterprises. Progent's ProSight suite of outsourced network management services addresses all key areas of modern networking including email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure health monitoring, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior machine learning tools to defend endpoint devices and servers and VMs against new malware attacks such as ransomware and file-less exploits, which easily evade legacy signature-based anti-virus products. ProSight ASM protects local and cloud resources and provides a single platform to address the complete malware attack progression including filtering, detection, mitigation, cleanup, and forensics. Top capabilities include one-click rollback with Windows VSS and automatic network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection services deliver ultra-affordable multi-layer security for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP offers firewall protection, penetration alerts, device control, and web filtering through leading-edge tools incorporated within one agent managed from a unified console. Progent's security and virtualization consultants can help you to plan and configure a ProSight ESP deployment that meets your company's unique needs and that helps you achieve and demonstrate compliance with government and industry information protection regulations. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for immediate attention. Progent can also help your company to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can recover quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and mid-sized organizations an affordable and fully managed solution for secure backup/disaster recovery. For a low monthly price, ProSight Data Protection Services automates and monitors your backup activities and allows rapid recovery of critical files, apps and virtual machines that have become unavailable or corrupted due to hardware failures, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's cloud backup specialists can deliver advanced support to set up ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to recover your critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading information security companies to deliver centralized management and world-class protection for all your inbound and outbound email. The powerful architecture of Email Guard integrates a Cloud Protection Layer with an on-premises gateway appliance to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's cloud filter serves as a preliminary barricade and keeps most threats from reaching your network firewall. This reduces your vulnerability to inbound attacks and saves system bandwidth and storage. Email Guard's on-premises gateway device adds a further level of analysis for inbound email. For outbound email, the local gateway provides AV and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also help Exchange Server to track and safeguard internal email traffic that stays inside your security perimeter. For more details, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map out, track, optimize and troubleshoot their connectivity hardware such as routers, firewalls, and access points plus servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network maps are kept current, captures and manages the configuration of virtually all devices on your network, tracks performance, and sends notices when problems are detected. By automating tedious management activities, ProSight WAN Watch can knock hours off common chores like making network diagrams, expanding your network, finding appliances that require critical updates, or resolving performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to help keep your network running efficiently by tracking the state of vital assets that power your business network. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your designated IT management personnel and your assigned Progent consultant so that any looming issues can be addressed before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's network support experts. Under the ProSight Virtual Hosting model, the customer owns the data, the OS software, and the apps. Since the environment is virtualized, it can be ported immediately to an alternate hardware environment without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and safeguard data related to your IT infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save up to 50% of time thrown away trying to find critical information about your network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre making improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need when you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size organizations to get an objective evaluation of the overall health of their network. Powered by some of the top remote monitoring and management tools in the industry, and supervised by Progent's certified team of IT professionals, ProSight Network Audits show you how closely the deployment of your core infrastructure assets conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI like a more manageable Active Directory environment. Both also include a year of advanced remote network monitoring and management. Advantages can include simpler management, better compliance with government and industry security requirements, higher utilization of IT resources, faster troubleshooting, more reliable backup and restore, and less downtime. Read more about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a phone discussion with a Progent backup/recovery consultant. The interview is designed to help evaluate your organization's ability to block or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information about your current security profile and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow industry best practices to build a cost-effective security and backup environment that meets your company's requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.
Special Consulting Services Offered by Progent
Progent offers the services of seasoned online consulting professionals for contract information technology projects. Billing rates for ongoing development or consulting projects are set based on the level of expertise of the engineers involved. Progent's background in these special areas of information technology allows customers to execute major initiatives economically and on schedule. Progent's project-based remote consulting services include:
How Your Mobile Business Can Contact Progent's Remote Service Experts
Help Desk Support
Progent's Call Center support programs for companies with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products include full-service Call Center services, shared Help Desk services, and Helpdesk consulting.
Progent's Standard Help Desk Services provide smaller businesses an end-to-end service desk solution that manages all facets of remote desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Progent provides call desk services at a significant discount from Progent's normal desktop service rates, and Progent can provide the option of rapid as-needed escalation to subject matter experts to handle complex problems.
Progentís Help Desk sharing services make it possible for your IT organization to share responsibilities for Help Desk services transparently between your IT team and Progent's nationwide pool of veteran technical support technicians and matter experts (SMEs). Progentís Help Desk Co-management service is an advanced service desk solution based on the leading PSA tool for handling end-user service requests, ticket lifecycle, ownership, status tracking, and reporting.
Progent's Call Center staff of experienced network consultants provides your customers in Mobile or anywhere in the state of Alabama instant contact with an efficient support resource with substantial experience offering telephone-based consulting and online troubleshooting for networks powered by Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's concentration is to give the Help Desk recognition as a key enabler of business success, and Progent's goal is to fix instead of merely annotate network issues.
- Applications Services: Training, Programming, and Troubleshooting
Progent's Applications Experts staff can supply phone-based advanced engineering expertise and training in key application fields including ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, programming, and education for popular Microsoft applications such as Microsoft CRM, Project, Microsoft Office 365 Word, and Office 365 Excel. To read more concerning Progent's consulting, programming, and education services, see Progent's Business Application Experts Team.
- Centralized and Automated Management of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2016, Windows 10 clients; cohesive management of heterogeneous networks that incorporate various Linux distributions, Hyper-V and VMware; and better cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide advanced remote and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to design and configure a new implementation of Microsoft System Center 2016, extend or optimize your current one, upgrade smoothly from a previous release of System Center, or debug your System Center solution.
- Remote Hybrid Network Monitoring Services
Progent can deliver companies in Mobile, or anywhere in the state of Alabama, online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune SCOM to accommodate your business so that your computer maintenance is proactive and automated. By detecting looming trouble spots before they expand into full-scale emergencies, system monitoring can minimize stressful and expensive service breakdowns. Progent can also utilize server and infrastructure monitoring utilities such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or macOS and OS X systems, Windows networks, or systems based on multiple platforms.
To get in touch with Progent about urgent phone-based help with Microsoft Windows, macOS and OS X, or Linux/UNIX networks, go to Progent's Emergency Phone-Based Help, telephone 1-800-993-9400, or visit Contact Progent.
For businesses and new ventures in Mobile or throughout the state of Alabama, Progent's phone-based network support engineers can provide expert and economical IT help the moment your organization requires it. More than 15 years of providing online technical assistance has led to Microsoft Partner status for Progent's team of engineers and has allowed Progent to develop world-class troubleshooting skills and to fine tune remote access tools to repair computer problems quickly while eliminating the expense and lost productivity associated with on-site service visits.
Even if your Mobile organization works with a local independent support technician or maintains an in-house IT staff that know how to handle the majority of network issues, Progentís Microsoft and Cisco certified engineers can offer a convenient and transparent remote extension of your local resources for situations when your regular service personnel either don't have the bandwidth or the expertise to solve unexpected system crises or especially complex integration projects.
Benefits of Progent's Network Help for Offices in Mobile
Progent's remote network troubleshooting services allow your Mobile organization to realize the benefits of immediate, expert IT support without the expense of maintaining a full-time IT organization. Your information system will derive added business value by becoming increasingly available, efficient, and secure. Benefits to your business include:
- Seamless remote expansion of your on-site IT resources
With most companies in Mobile or anywhere in Alabama, local computer support resources, whether made up of outside consultants or an internal maintenance staff, can solve typical network problems. On the other hand, major troubles may spring up when local support personnel are overstretched or absent, and some trouble may be associated with IT products that is beyond the scope of your local service people. In these cases, Progent's online support experts give you a convenient, quick, and budget-friendly way to supplement your local help and to pass on valuable knowledge to increase your capability to deal with future issues in-house.
- Reduced Dependence on Freelance Service Providers
For network maintenance, smaller companies often rely on individual freelance consultants. While freelance consultants have smaller overhead than larger service companies and can often charge marginally less, they are occasionally stretched too thin, making it hard to respond quickly to urgent situations. If a freelance consultant is occupied with another customer, sick, on vacation, or in training, the absence of backup help may require your business to go without assistance during an IT crisis. As your network grows, network downtime and trouble with vital software become more costly. The money you thought you were saving on a freelancer can be eaten up quickly by reduced productivity. Progent offers a dependable source of reserve service experts to insure your IT system remains up and running.
- Create a Solid Basis for Smooth Expansion
Organizations typically start with an information system implemented on a modest budget. Without a proper infrastructure, slap-dash fixes can get piled onto a shaky foundation. When a company grows, stability and scalability issues can hinder the productivity of the organization. These poorly built systems need careful analysis, intelligent strategic planning, and wide technical knowledge to evolve to a system infrastructure that can offer the solid foundation to handle vital business demands and simplify future expansion.
- Work with Problem Solvers Instead of Product Sellers
Smaller organizations require advice and technical training to navigate through an ever more complicated array of product options capable of accelerating business success and improving productivity. They do not need a network consultant who is trying to sell a specific vendor's technology. IT support and product sales can result in a scenario where the proposed
solution is designed around a profitable technology rather than the true needs of a business. Progent eliminates these dilemmas by selling just services instead of products. This allows Progent to match IT consulting with the best interests of customers.
How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Partner support company and Progent's number of employees, range of technical knowledge, fine tuned remote support software, and familiarity with enterprise networking allow businesses to escape the limitations of exclusive reliance on smaller service organizations, independent freelance consultants, or limited in-house IT help.
Progent adds value by offering:
How Does My Business Start Receiving Online Network Help from Progent?
- In-depth Expertise in Microsoft's Entire Family of Server Platforms
Progent offers in-depth expertise for Microsoftís powerful server products with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and deployment support services, Windows Server 2008 expertise, Microsoft Windows 2003 upgrades, MS Exchange 2019 Server integration, MS Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 configuration, Exchange 2010 Server maintenance, Exchange 2007 Server and Exchange 2003 Server moves, plus MS SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration and development, SQL Server 2014 consulting support, and Microsoft SQL 2012 management support.
- Value Pricing
Progent's pricing model is to charge for online service and in-person help by the minute. Consequently, you are billed only for delivered services. Progent does not demand a higher rate for off-hours or emergency support, and inside California or in areas where Progent provides on-premises support, Progent does not bill for travel time except for emergency support where on-site work is less than four hours. In addition, Progent imposes no service activation charge and asks no retainer for services provided during normal working hours. Many service firms demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity eliminates large invoices for fast repairs so you will not be tempted to permit simple problems to stay unaddressed.
- Full Documentation of IT Services
Progent has developed a comprehensive service reporting system that stores and organizes complete documentation for all delivered services. Unlike some freelance consultants or local support organizations who offer scant documentation or specifics of tasks performed, each service delivered by Progent is accompanied by full documentation. Every Progent staff member has access to the service reports sent by each consultant to every client. The practice of documenting and archiving support records allows more efficient support and eliminates a variety of common misfortunes such as when a service client is effectively held hostage to a consultant who refuses to release the keys to the kingdom.
- 24x7 Server Monitoring with MS System Center Operations Manager
Progent is one of the few consulting firms to offer round-the-clock network monitoring services powered by MS Operations Manager. MS System Center Operations Manager allows your computer support to be anticipatory instead of reactive. By uncovering possible issues before they result in lost productivity, network monitoring can save your IT network from stressful and expensive service losses.
To initiate Progent's online help services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, visit Immediate Network Support.