Fast Online Technical Support for Mobile Networks
Fast Remote Consulting for Mobile SystemsFor organizations in Mobile or anywhere in the state of Alabama, Progent provides online help for networks based on Microsoft, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft qualified professionals have delivered online support to businesses in all 50 states in the United States. (Check out recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified network specialists to help with challenging infrastructure problems, as well as the services of CISA and CISSP-certified security consultants to help with advanced security design and diagnostic issues.

Progent's remote technical support engineers provide excellent value because they have the real-world background and are equipped with the sophisticated technology needed to resolve the majority of information system problems rapidly. Efficient support lowers immediate costs because solutions accumulate fewer billable minutes. Online support also avoids the expense of sending an engineer to your office. Your organization benefits even more with incidental expenses by minimizing or eliminating network downtime and related costs due to business discontinuity, disgruntled customers and vendors, unproductive employees, and distracted management. Progent's extensive online technical support know-how is particularly helpful in environments that are dependent on public clouds for critical infrastructure or applications like Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite support may not be an alternative.

Progent's billing model for online support is structured to stretch your IT service investment. Progent charges per minute for telephone-based assistance, so you owe only for the support that you receive. In contrast to many remote support companies, Progent requires no startup surcharge or minimum payments. Progent's one-minute granularity and clean policy for pricing do away with situations where fast repairs manage to end up as large invoices. Progent's skill at disposing of technical issues quickly means your business spends less cash.

Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has refined an array of optimized tools and field-tested methodologies that allow the highest level of effectiveness for remote technical support and troubleshooting for IT systems of any size. Progent offers safe VPN support for VPN gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology permits the staff of Progent's remote service group to link to your company's environment without violating corporate security.

Progent's powerful service database application maintains extensive documentation of the service that Progent's customers have received. Progent's team consultants have access to the details of assistance delivered to every Progent customer by every engineer. This history of issues and repairs is structured as a conveniently exploitable internal database that enables Progent's online support engineers to share their knowledge company-wide to make sure that the effectiveness of Progent's technical support grows over time. Progent's extensive list of certifications and working relationships with important technology companies such as Cisco and Microsoft open up other extensive technical knowledge bases and permit priority access to manufacturers' in-house engineering staff so Progent's online service experts can find the most efficient solutions quickly.

Remote support services available from Progent to customers in Mobile and throughout the state of Alabama include:

Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent provides a family of affordable, flat-rate services intended to enable small and medium-size organizations to benefit from the same cutting-edge IT solutions used by many of the world's top corporations. The ProSight suite of network management outsourcing services covers all critical areas of information technology such as email protection, security and compliance, automated backup/recovery, infrastructure health monitoring, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior machine learning technology to defend endpoints and servers and VMs against new malware attacks such as ransomware and email phishing, which easily evade legacy signature-based AV products. ProSight ASM safeguards local and cloud-based resources and offers a unified platform to address the complete threat lifecycle including protection, identification, containment, cleanup, and forensics. Key capabilities include single-click rollback with Windows VSS and automatic network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection managed services deliver ultra-affordable multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, device control, and web filtering via leading-edge tools incorporated within one agent accessible from a single control. Progent's security and virtualization consultants can assist you to design and implement a ProSight ESP environment that addresses your organization's specific requirements and that helps you demonstrate compliance with legal and industry information protection standards. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for immediate action. Progent can also help your company to set up and test a backup and restore solution such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and mid-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery (BDR). Available at a low monthly price, ProSight DPS automates your backup processes and allows fast recovery of vital data, apps and VMs that have become lost or damaged due to hardware breakdowns, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images/, as well as Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery consultants can provide advanced expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPPA, FINRA, and PCI and, whenever needed, can assist you to restore your critical information. Learn more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top data security vendors to deliver web-based management and world-class protection for your email traffic. The hybrid architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of unwanted email from making it to your security perimeter. This decreases your vulnerability to external threats and saves network bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a deeper level of analysis for inbound email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that stays within your security perimeter. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to diagram, monitor, optimize and troubleshoot their networking hardware such as routers, firewalls, and load balancers as well as servers, printers, client computers and other devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are always updated, copies and manages the configuration of virtually all devices on your network, tracks performance, and sends notices when issues are discovered. By automating complex management activities, WAN Watch can knock hours off ordinary chores like network mapping, expanding your network, locating devices that need important software patches, or resolving performance issues. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) techniques to help keep your network operating efficiently by checking the health of vital assets that power your business network. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your specified IT management staff and your assigned Progent consultant so that any potential problems can be addressed before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the apps. Because the system is virtualized, it can be ported immediately to a different hardware solution without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and protect data about your network infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates or warranties. By updating and managing your IT infrastructure documentation, you can eliminate as much as half of time spent looking for critical information about your network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether youíre making improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size organizations to obtain an unbiased assessment of the health of their IT system. Based on a selection of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits show you how closely the deployment of your essential network assets conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant benefits such as a cleaner Active Directory (AD) environment. Both also include one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier management, improved compliance with data security standards, more efficient utilization of IT resources, faster problem resolution, more dependable backup and restore, and less downtime. See more about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief discussion with a Progent backup/recovery expert. The interview is designed to help evaluate your company's ability to block or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information about your existing AV defense and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to build a cost-effective security and backup/recovery system that meets your company's requirements. For more information, visit The ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Offered by Progent
Progent can provide the skills of seasoned remote consulting experts for contract IT programs. Progent's charges for ongoing development or consulting projects are determined according to the level of expertise of the consultants required. Progent's background in these special fields of computer technology enables customers to complete major projects economically and on time. Progent's project-based online engineering solutions include:

  • Help Desk Call Center Expertise
    Progent's Call Center support programs for organizations with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Call Center outsourcing, virtual Help Desk services, and Help Desk operations consulting. Progent's Help Desk Call Center outsourcing services are ideal for companies who don't have the money or time to support an in-house Call Center but who require quick communication with a reliable Call Center with professional phone support as well as the technical depth to escalate complex trouble tickets to high-level engineers.

    Progent's Help Desk consulting services can guide you in establishing an efficient new Call Center or revamping your existing one, evaluating or customizing Help Desk Call Center software to address the unique requirements of your business, or adding occasional online staff to supplement your in-house Help Desk Call Center team to deal with demanding situations like software transitions, major upgrades, or rolling out brand new applications.

    Progent's Help Desk staff of veteran network consultants provides your clients in Mobile or anywhere in the state of Alabama quick contact with a dependable technical support group with extensive experience offering telephone-based consulting and online repair service for IT systems based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's mission is to earn the Help Desk Call Center recognition as a solid enabler of business performance, and Progent's goal is to resolve instead of merely report network issues.

  • Applications Support: Training, Customization, and Problem Solving
    Progent's Applications Experts Group provides phone-based advanced consulting support and training in specific application fields including Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also offers consulting expertise, custom programming, and training for familiar Microsoft applications including Microsoft CRM, Microsoft Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For more about Progent's expertise, custom development, and education offerings, go to Progent's Applications Experts Team.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2016, Windows 10 clients; cohesive integration of multi-OS networks that include Linux, Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants offer advanced online and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to design and install a new implementation of Microsoft System Center 2016, expand or tune your current one, migrate efficiently from a prior release of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring Services
    Progent offers businesses in Mobile, or anywhere in the state of Alabama, online hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager support. Progent can customize Operations Manager to suit your environment so that your network maintenance is proactive rather than reactive. By uncovering looming issues before they result in downtime, automated monitoring can ward off inconvenient and expensive service crises. Progent can also deploy server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows systems, or systems based on a mix of operating systems.
How Your Mobile Business Can Contact Progent's Remote Technical Support Professionals
To contact Progent about urgent remote support with Windows, macOS and OS X, or Linux/UNIX networks, go to Progent's Urgent Remote Support, call 1-800-993-9400, or go to Contact Progent. For businesses and new businesses in Mobile or anywhere in the state of Alabama, Progent's phone-based network support specialists are ready to deliver effective and economical system support whenever your company has to have it. More than a decade of delivering online repair services has earned Microsoft Partner status for Progent's consultants and has helped Progent to acquire world-class troubleshooting capability and to refine remote access tools to solve network problems quickly while avoiding the expense and lost productivity associated with on-site support visits.

Even if your Mobile office relies on a local freelance consultant or maintains an in-house organization that know how to handle common network issues, Progentís Microsoft certified engineers are available to offer an easy and transparent remote extension of your local resources in cases when your regular service personnel either don't have the bandwidth or the expertise to deal with unexpected system emergencies or especially tough integration problems.

Features of Progent's Remote Network Services for Mobile
Progent's online support, Internet-based troubleshooting, system security expertise, and network administration services give companies in Mobile or anywhere in the state of Alabama unparalleled leverage for your support investment. Whether you need occasional phone help and remote troubleshooting or full-time Help Desk Call Center support and network administration, Progent's professionals can deliver your office world class network support while allowing you to avoid the cost and administration overhead of carrying a full-service internal IT organization. Highlights of Progent's National Remote Support program include:

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, breadth of IT background, refined support software, and understanding of corporate IT allow companies to escape the pitfalls associated with exclusive reliance on smaller consulting organizations, independent freelance consultants, or over-stretched in-house resources.

Progent adds value by offering:

How Does My Business Start Getting Remote Technical Support from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, go to Immediate Network Support.

© 2002- 2019 Progent Corporation. All rights reserved.

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