Fast and Affordable Online Troubleshooting for Mobile Alabama IT Networks
For organizations located in Mobile Alabama, Progent provides remote technical support for information systems based on Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier professionals have provided online support to companies in all 50 states in the U.S. (Check out recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE network specialists to help with complex infrastructure issues, plus the services of CISSP-qualified security consultants to help with advanced security architecture and troubleshooting jobs.
Progent's online support experts provide excellent value due to the fact that they possess the practical experience and are equipped with the advanced tools needed to resolve most information system issues quickly. Efficient support reduces immediate expenses since service calls use up fewer chargeable consulting minutes. Remote support also eliminates the expense of dispatching a consultant to your location. Your organization saves additionally in incidental costs by reducing or eliminating system outages and related costs stemming from business disruption, upset customers and vendors, idle employees, and distracted management. Progent's advanced remote consulting experience is especially helpful in environments that rely on public clouds for critical network infrastructure or software such as Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite IT support may not be useful.
Progent's billing policy for remote help is structured to stretch your network support dollar. Progent charges by the minute for phone consulting, so you are invoiced only for the services that you receive. Unlike typical online support companies, Progent asks for no service activation charge or minimum payments. Progent's one-minute billing unit and simple policy for billing eliminate situations where quick repairs manage to turn into large bills. Progent's skill at dealing with problems quickly means you spends less cash.
Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has fine tuned a collection of customized technologies and proven methodologies which allow the highest level of effectiveness for online consulting and repair for IT networks of any size. Progent provides protected VPN support for VPN gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access enables the engineers of Progent's online support team to connect to your system without compromising system security.
Progent's powerful service database system stores extensive documentation for all support that Progent's customers have been provided. Progent's authorized engineers have the benefit of the history of support provided to every client by any consultant. This archive of anomalies and responses is stored as a readily exploitable support knowledge base that permits Progent's remote technical experts to communicate their knowledge with the whole team to ensure that the value of Progent's technical support grows daily. Progent's extensive list of accreditations and working associations with key technology companies including Cisco and Microsoft open up additional extensive support databases and permit quick access to vendors' in-house support staff with the result that Progent's online consulting specialists are able to come up with the most efficient resolutions promptly.
Online support available from Progent to clients in Mobile Alabama include:
Authorized MS Windows Expertise
Progent's Microsoft-premier remote service professionals offer computer troubleshooting and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the assistance of consulting professionals who can assist your company with a broad variety of technology support including
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
Microsoft Exchange Server 2019 deployment,
Microsoft Exchange Server 2016 planning and deployment, Exchange 2013 integration,
Microsoft Exchange Server 2010 management,
SharePoint Server 2019 planning and deployment, SharePoint 2016 migration expertise, Microsoft Teams consulting, Skype for Business planning and deployment support, Lync Server 2013 management, and Microsoft Communications Server 2007 troubleshooting,
Forefront TMG administration and ISA Server 2006 maintenance, MS SQL Server 2019 integration consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server and Project Server Online training,
Microsoft Office Access Application Development,
SBS Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a broad range of affordable desktop services to assist your business to install, integrate, repair, and administer desktop PCs and notebooks powered by Microsoft Windows. Progent's desktop consulting services cover areas such as offering Microsoft Windows 10 upgrade support as well as System Center 2012 Configuration Manager (SCCM 2012) planning and installation, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune integration help to centralize the administration of your desktops along with your cloud-connected mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the top accreditation for network infrastructure consultants, and validates an individual's network technology skills at the expert level. Cisco CCIEs can handle even the most stubborn issues occurring in network design, integration, administration, security, and problem solving. Cisco qualified CCIEs work with the highest priority with Cisco's in-house support staff in isolating problems with Cisco IOS Software network administration tools and developing alternate approaches or identifying software updates. CCIEs are an exceptional value since their broad expertise allows them to fix problems rapidly. In common instances, less experienced consultants can struggle for many hours or even days with the same problems that a Cisco CCIE can dispose of in minutes. Progent's Cisco CCIE consultants can connect to your computer system using state-of-the-art on-line troubleshooting technology in order to provide quick, secure, and economical diagnosis and repair.
Alabma State Contact Information:
Progent offers consulting services and onsite technical support throughout Alabama.
Progent locations in Alabma State
Progent's Cisco CCIEs can provide expertise in the entire range of Cisco's industry-leading family of infrastructure products. Cisco networking expertise available from Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower Services integration and debugging, Cisco routers setup and debugging, Cisco Catalyst switch integration and support, Nexus switch support, Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager/CallManager configuration and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video desktop phones solutions and Cisco wireless VoIP phones integration, Cisco Meraki wireless AP layout and set up, Aironet APs deployment services, Cisco wireless controllers support Services, Cisco VPN Integration services, and SIP and CUBE integration solutions for SIP trunking and Cisco CUBE integration consulting. Progent also offers online and onsite wireless site surveys to help you to modernize your Wi-Fi ecosystem.
CISM and CISSP Certified System Security Consultants
Progent's qualified CISM, CISSP, and CISSP-ISSAP cybersecurity consultants can provide a range of system protection services to strengthen the immunity of your Microsoft Windows, Apple macOS and OS X, Linux environment against attacks or help you to recover rapidly following a serious breach. Security consulting services available from Progent include: comprehensive data security audits using utilities such as GFI LANguard, EEYE Vulnerability Scanner, and products from Metasploit and Netcat; rapid recuperation from malicious assaults; setting up firewalls; building safe mechanisms for remote and mobile communication; guarding your messaging system against spam and directory harvest attacks; and setting up 24x7 proactive monitoring.
Progent can provide advanced remote consulting support to help companies of any size connect their information networks with popular public clouds such as Azure and Amazon AWS. Progent can assist you to design and administer hybrid ecosystems that support Windows and Linux systems and applications in either cloud-only systems or in hybrid topologies that utilize physical IT assets along with public clouds. To help you to integrate public cloud services with physical datacenters, Progent offers a range of public cloud migration support services that include Office 365 Exchange Online integration with on-premises Exchange,
Azure hybrid cloud planning and integration consulting, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform integration expertise. Progent has more than 20 years of experience providing advanced consulting expertise remotely, and Progent can help you complete your cloud integration initiatives on schedule and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you define, automate and verify a repeatable workflow for restoring applications and services rapidly after an outage. SRM provides centrally controlled and automated disaster recovery, application mobility, and transparent site migration, failback and site re-protect. Site Recovery Manager also enables transparent testing for disaster recovery, updates and fixes and can generate reports to confirm full service restoration, validate SLAs and demonstrate disaster recovery compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to design, configure, test and manage a disaster recovery solution based on VMware SRM.
Progent's VMware vSphere and vCloud experts have extensive understanding of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud tools for administering private and hybrid cloud solutions that provide high availability, security, and disaster recovery. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network architect to help you to create a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed instantly and managed with a high level of automation independent of the hardware used by the basic network infrastructure.
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux consultants and Apple macOS and OS X technology specialists offer remote support services to address a broad array of computer technologies including system infrastructure, email solutions, system and operational security, plus UNIX/Linux and Microsoft Windows coexistence. For server hardware consolidation and simplified administration in networks that combine Linux with Microsoft Windows, Progent offers VMware integration and Citrix XenServer support. Progent can also help with transitioning from older systems to Microsoft Windows or Linux environments. Progent's team-oriented methodology for solving network issues enables quick escalation, if necessary, to consultants with appropriate experience to tackle challenging scenarios. This accelerates repair of urgent problems, reduces lost productivity, and lowers support costs.
Major Linux platforms for which Progent offers expertise include:
Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent provides a family of low-cost, fixed-price managed services intended to enable small and mid-size businesses to utilize the same advanced technology used by many of the industry's top corporations. Progent's ProSight line of IT management outsourcing services covers all key facets of modern networking such as email content filtering, behavioral-based threat defense, automated backup and disaster recovery, infrastructure management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior machine learning tools to defend endpoint devices as well as physical and virtual servers against modern malware attacks like ransomware and email phishing, which routinely escape legacy signature-matching AV products. ProSight ASM protects on-premises and cloud resources and provides a single platform to manage the entire malware attack progression including filtering, identification, containment, remediation, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection managed services offer economical in-depth security for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides firewall protection, intrusion alarms, device management, and web filtering through leading-edge tools packaged within one agent managed from a unified console. Progent's security and virtualization experts can assist you to design and configure a ProSight ESP environment that meets your organization's specific needs and that allows you demonstrate compliance with government and industry data security regulations. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for urgent action. Progent can also assist you to install and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery. Available at a fixed monthly rate, ProSight Data Protection Services automates your backup processes and allows rapid recovery of vital data, applications and VMs that have become unavailable or corrupted due to component failures, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's BDR consultants can deliver advanced expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPAA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to recover your business-critical data. Find out more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading information security companies to provide centralized management and comprehensive security for your inbound and outbound email. The powerful structure of Email Guard managed service combines cloud-based filtering with a local security gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The cloud filter acts as a first line of defense and blocks the vast majority of threats from reaching your security perimeter. This decreases your vulnerability to inbound threats and conserves network bandwidth and storage. Email Guard's on-premises gateway appliance provides a deeper level of inspection for inbound email. For outgoing email, the local security gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that stays inside your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized organizations to map out, monitor, optimize and troubleshoot their connectivity appliances such as routers and switches, firewalls, and access points as well as servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always updated, captures and manages the configuration of virtually all devices connected to your network, tracks performance, and generates alerts when potential issues are discovered. By automating complex management processes, WAN Watch can cut hours off ordinary chores such as network mapping, expanding your network, finding devices that need important software patches, or resolving performance issues. Find out more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to help keep your network operating at peak levels by checking the state of critical assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your designated IT personnel and your Progent consultant so that all potential issues can be resolved before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host configured and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the apps. Because the environment is virtualized, it can be moved immediately to a different hardware solution without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and protect information related to your IT infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be alerted about impending expirations of SSL certificates or warranties. By updating and managing your IT infrastructure documentation, you can eliminate up to 50% of time spent looking for critical information about your IT network. ProSight IT Asset Management features a common repository for storing and sharing all documents related to managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether youíre making enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size organizations to obtain an unbiased assessment of the health of their network. Based on some of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits help you see how closely the configuration of your core network devices conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI like a cleaner Active Directory (AD) system. Both also include a year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier management, better compliance with data security regulations, more efficient utilization of IT assets, quicker troubleshooting, more reliable backup and restore, and less downtime. Read more about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone interview with a Progent information assurance expert. The interview is designed to help assess your company's preparedness either to stop or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information about your existing antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to build a cost-effective security and backup/recovery environment that aligns with your company's needs. For details, see The ProSight Ransomware Preparedness Report Service.
Special Support Programs Offered by Progent
Progent offers the skills of seasoned remote consulting professionals for contract information technology projects. Billing charges for ongoing development or consulting projects are determined according to the qualifications of the engineers assigned. Progent's background in these important areas of information technology enables customers to execute critical initiatives economically and on time. Progent's project-based online engineering services include:
How Your Mobile Business Can Contact Progent's Remote Support Experts
Help Desk Support
Progent's Help Desk Call Center support programs for businesses with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Help Desk Call Center services, shared Helpdesk services, and Help Desk consulting.
Progent's Standard Help Desk Services provide smaller organizations a comprehensive solution that handles all aspects of remote Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and reporting. Progent offers help desk services at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent offers the option of fast as-needed escalation to subject matter experts to handle the most issues.
Progentís Help Desk Co-management services allow your IT organization to split the load for Help Desk services transparently between your IT staff and Progent's large roster of certified technical support technicians and subject matter experts. Progentís Help Desk Co-management service is an advanced service desk solution built around the top professional services automation (PSA) tool for handling end-user service requests, ticketing, responsibility, progress tracking, and metrics.
Progent's Call Center staff of seasoned information technology consultants provides your computer users in Mobile Alabama rapid contact with a large technical support resource with substantial experience offering telephone-based help and online diagnostics for IT systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's mission is to earn the Help Desk the reputation as a major contributor to business productivity, and Progent's aim is to fix instead of just record network problems.
- Applications Support: Education, Development, and Troubleshooting
Progent's Applications Experts Team can supply online and in-depth consulting support and training in specific business application fields that include ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide consulting expertise, custom development, and training for popular Microsoft business applications including CRM, Project, Office 365 Word, and Office 365 Excel. For more about Progent's expertise, custom development, and education services, refer to Progent's Business Application Experts Services.
- Centralized and Automated Administration of Hybrid Cloud Environments
System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering advanced support for Windows Server 2016 servers, Windows 10 clients; cohesive integration of heterogeneous environments that incorporate Linux, Hyper-V and VMware; and expanded cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide advanced online and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to plan and configure a new deployment of System Center 2016, extend or optimize an existing one, migrate efficiently from a previous version of System Center, or debug your System Center solution.
- Remote IT Infrastructure Monitoring Services
Progent offers companies in Mobile Alabama remote IT infrastructure monitoring by providing System Center 2016 Operations Manager consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure SCOM for your environment so your IT maintenance is proactive rather than reactive. By uncovering potential issues before they grow into downtime, system monitoring can head off inconvenient and expensive information system crises. Progent can also use system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X systems, Windows systems, or environments that support a combination of platforms.
To get in touch with Progent about urgent remote support with Microsoft Windows, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Nationwide Phone-Based Help, phone 1-800-993-9400, or visit Contact Progent.
For companies and new businesses in Mobile Alabama, Progent's phone-based computer support specialists are ready to provide expert and cost-effective system support the instant your company needs it. More than 15 years of providing remote repair services has earned Microsoft Partner certification for Progent's team of engineers and has helped Progent to acquire high-end troubleshooting capability and to refine remote access tools to solve network problems rapidly while eliminating the expense and lost time associated with in-person support calls.
Even if your Mobile company deals with a local independent support technician or maintains a full time organization that know how to deal with ordinary network problems, Progentís Microsoft certified consultants can offer an easy and transparent remote extension of your local resources in cases when your usual service personnel either lack the time or the expertise to fix unexpected system crises or especially complex integration problems.
Details of Progent's Remote Computer Support for Mobile Alabama
Progent's online help, Internet-based repair, network security consulting, and system administration services give companies in Mobile Alabama unparalleled leverage for your IT investment. Whether you need one-time telephone support and remote troubleshooting or full-time Help Desk call center support and network administration, Progent's experts can deliver your company enterprise-level IT support while allowing you to eliminate the expense and administration overhead of maintaining a large in-house IT staff. Highlights of Progent's online help program include:
- Fast Telephone Access to Microsoft Certified Support Specialists
Progent's team of Microsoft-certified engineers can deliver fast and affordable expertise to businesses in Mobile Alabama and is also ideal for networks in geographic regions that have a limited supply of consultants with proven experience supporting Microsoft's current family of server technologies. All Progent phone support staff have over 10 years of background supporting Microsoft products. As a Microsoft Partner consulting firm, Progent has the advantage of a broad range of Microsoft support utilities, technical databases, and continuing training.
- Per Minute Billing to Minimize Costs
Progent provides remote support on a minute-by-minute basis, so you pay only for the services you receive. Progent has no minimum fee for phone help and imposes no ongoing subscription fee for services provided during regular business hours. This saves you from facing big bills for quick repairs.
- Access to Cisco Certified Network Design Specialists
Progent's registered experts for Cisco offers help from authorized specialists who have experience in designing, deploying, and managing networking environments powered by Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or CCNP to help you build fast, reliable, and protected connectivity for local and remote networking.
- Application Experts Group
Progent's basic consulting offerings include technology integration, MS Exchange expertise, system security planning, and Help Desk sharing services. Progent's Experts group can provide world-class consulting expertise in critical application areas. Help offered by the Application Experts Group covers:
Microsoft Dynamics GP Consulting and Customization
MS Project Training
Microsoft Office 365 integration support
Microsoft Office Excel and Office 365 Excel Consulting and Application Development
Microsoft Office Word and Microsoft Office 365 Word Expertise
BI Reporting Consulting and Training
Power BI Consulting Services
UNIX, Linux and Sun Solaris Integration
Microsoft SQL Server 2019 solution design, Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 Application Design, and Microsoft SQL Server 2014 Software Development and Troubleshooting
Oracle Database Administration and Software Development
MySQL Database Administration and Application Programming
Amazon MWS Programming
By offering a convenient centralized resource for IT generalists and application experts, Progent can deliver fast, affordable, and thorough information technology solutions that fit the special requirements of your company.
- Sophisticated Online Access Tools
Secure online connectivity permits Progent's support professionals to see exactly what your customers see. This makes it easier to produce quick solutions to problems that might otherwise demand an expensive onsite visit. Cutting-edge remote access software and experienced engineers together enable Progent to repair most IT issues quickly and affordably. Progent is an industry leader in online support and automated network tracking.
- Support for Mainstream VPN Products
Progent supports safe Virtual Private Network connectivity for gateways from leading VPN vendors such as Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN online connectivity allows the engineers at Progent's Technical Response Center to repair your system remotely without compromising system security.
- Round-the-Clock Service for Maximum System Uptime
For organizations with line-of-business applications, Progent offers optional 24x7 online technical services. Combined with remote 24x7 network monitoring based on Microsoft System Center Operations Manager, this offering can help produce high system uptime.
- Help Desk Outsourcing
Progent's Help Desk outsourcing services are intended specifically for budget-conscious companies whose workers need instant recourse to a Help Desk service with effective phone support and complete escalation capability.
What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Partner consulting company and Progent's head count, depth of IT experience, refined remote support tools, and familiarity with enterprise networking enable businesses to avoid the pitfalls of exclusive reliance on smaller consulting firms, individual freelance service providers, or over-stretched in-house resources.
Progent stands out by providing:
How Does Our Company Start Getting Online Computer Help from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Certified experts average more than a decade of hands-on industry background, at the front lines of network support, performing a broad variety of IT projects for an extensive array of clients. Each Progent consultant shares a refined set of personal best practices which are incorporated into company-wide best practices standards that Progent teaches its support personnel. This means that you get not just world-class technical skills, but also a consultant with field-tested approaches for applying technical knowledge to repair actual network problems efficiently.
- Value Pricing
Progent's pricing policy is to charge for phone service and in-person visits per minute. As a result, you pay just for delivered support. Progent does not impose a higher rate for off-hours or emergency service, and inside California or in regions where Progent provides on-site support, Progent does not charge for travel time except for emergency support where on-site work is less than four hours. In addition, Progent applies no service activation charge and asks no monthly commitment for services delivered during normal working hours. Many support organizations demand large minimum payments or charge for every quarter hour or longer. Progent's fine granularity eliminates large bills for quick repairs so you won't be forced to allow less critical problems to stay unaddressed.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By educating clients to resolve problems that are within their scope, Progent is able to concentrate on delivering hard-to-find skills where Progent has little competition. Businesses who utilize trusted independent service providers or who employ in-house support personnel benefit when Progent passes on knowledge about new technology and proven methodologies to make their networks more reliable, protected, and efficient.
- Automated Network Monitoring with Microsoft Operations Manager
Progent is one of the few IT service firms to provide round-the-clock network monitoring services powered by Microsoft Operations Manager. Microsoft System Center Operations Manager allows your network maintenance to be anticipatory instead of reactive. By uncovering potential problems before they cause lost productivity, system monitoring can keep your IT network from painful and costly service disruptions.
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network help, go to Immediate Online Support.