Besides offering rapid access to high-level network professionals and subject matter experts (SBEs) to help Mobile, Alabama companies to resolve discrete IT problems or longer-term projects, Progent offers temporary supplemental staffing to deliver more broadly defined services such as PC support, network administration, and Help Desk call center response. On-demand staffing can help businesses to respond to planned or surprise surges in the need for network personnel, which may result from situations such as mergers and acquisitions, site moves, technology migration, business process changes like work-from-home, disaster recovery, seasonal variations, or new regulations. Short-term staffing can also cover gaps caused by the absence of full-time staff members because of scheduled vacations, health issues, resignation, etc.
Advantages of Progent's Temporary Staffing Services
Progent's short-term staffing services give organizations the versatility to respond to increases in requirements for network personnel without being saddled with the costs and delays that come with vetting and recruiting appropriate IT personnel and without the risk of increasing your full-time staff size.
Important features of Progent's temporary staffing services include:
Progent's Shared Help Desk Call Center Program
- Fast access to proven network pros
- Easy engagement, cessation, and re-engagement of services
- Transparent extension of your in-house network support staff
- Comprehensive documentation of all services performed
- Optional escalation from Tier 1 up to Tier 3 services so even the toughest problems can be handled fast
- Close working relationship with a world-class, full-service source for IT support
Progent's shared Call Center service is a proven on-going staff augmentation option that allows IT groups to divide the responsibilities of Call Center support transparently between their full-time IT personnel and Progent's nationwide pool of IT support experts. Working as a seamless supplement of your in-house Help Desk, Progent's shared Help Desk program is a joint service solution powered by the leading group professional services platform for streamlining, service requests, generating tickets, assigning responsibility, tracking progress, and generating management reports.
Why Choose Progent?
Progent has two decades of experience providing online and onsite IT services for businesses throughout the United States. Progentís engineers hold top certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other leading vendors. Progent's cybersecurity consultants hold advanced certifications including ISSAP, CISM, and GIAC. Learn more about Progent's technology certifications.
Progent's Areas of Expertise for Mobile, Alabama Businesses
Progent's veteran roster of certified engineers offers Mobile, Alabama companies a wide array of online technical guidance and debugging services. Practice areas offered under Progent's reseller program for IT service firms include:
Contact Progent for Short-Term IT Staffing for Mobile, Alabama Companies
To find out more about Progent's temporary supplemental staffing services for Mobile, Alabama businesses, call 800-993-9400 or visit Contact Progent.