In addition to offering rapid access to guidance from high-level network consultants and subject matter experts (SBEs) to assist Mobile, Alabama organizations to resolve specific IT problems or strategic initiatives, Progent offers temporary staff augmentation to deliver more broadly defined services like desktop help, network administration, and Help Desk services. Temporary staffing makes it possible for organizations to respond to anticipated or surprise increases in the need for network personnel, which may result from situations like mergers and acquisitions, data center moves, technology migration, business process changes like work-from-home, disaster response, busy seasons, or new compliance requirements. Short-term IT staff augmentation can also cover gaps resulting from the absence of full-time IT personnel due to vacations, illness, resignation, etc.
Benefits of Progent's Short-Term IT Staffing Services
Progent's temporary staff augmentation services offer organizations the ability to react to increases in demand for IT services without dealing with the expense and hassle that come with vetting and recruiting appropriate IT personnel and without the risk of adding to your full-time head count.
Key aspects of Progent's short-term staff augmentation services include:
Progent's Shared Help Desk Service
- Fast availability of proven IT pros
- Simple initiation, termination, and resumption of services
- Seamless extension of your full-time network support team
- Full reporting of services delivered
- Optional escalation from Tier 1 up to Tier 3 services so even the most challenging issues get resolved fast
- Strong working relationship with a top-level, full-spectrum resource for IT expertise
Progent's shared Help Desk program is a specialized on-going staff expansion option that allows IT organizations to share the responsibilities of Help Desk Call Center support transparently between their full-time network personnel and Progent's extensive pool of IT support specialists. Acting as a seamless extension of your full-time Call Center, Progent's shared Help Desk Call Center service is a collaborative support solution based on by the leading group professional services (PSA) platform for streamlining, service calls, generating tickets, assigning ownership, tracking responses, and generating documentation.
Why Choose Progent?
Progent has two decades of background delivering remote and on-premises network services for businesses of all sizes throughout the United States. Progentís engineers hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other leading vendors. Progent's cybersecurity experts have earned top certifications including CISSP-ISSAP, CISA, and CRISC. Learn more about Progent's industry certifications.
Progent's Practice Areas for Mobile, Alabama Organizations
Progent's seasoned roster of certified engineers offers Mobile, Alabama businesses a broad range of remote consulting and troubleshooting expertise. Areas of expertise covered under Progent's consulting program for network service providers include:
Contact Progent for Temporary Staffing Services for Mobile, Alabama Organizations
To find out more details about Progent's temporary staffing services for Mobile, Alabama businesses, call 800-993-9400 or visit Contact Progent.