For small companies in Mobile Alabama, Progent provides technical support for networks based on UNIX or Linux or for environments that feature a mix of UNIX-family systems and Windows technology. Progent has provided remote support to companies in all 50 states in the U.S. (Refer to Progent's client recommendations). Progent also can furnish the consultation Cisco CCIE-certified engineers for challenging connectivity issues, plus the assistance of CISA and CISSP-certified security engineers to handle high-level security architecture and disaster recovery preparedness.
Progent's online technical support services represent excellent value because they are equipped with the real-world experience and the sophisticated tools to solve the majority of network problems rapidly. This reduces immediate expenses since service calls require fewer chargeable consulting minutes. Remote help also eliminates the cost of dispatching an engineer to your office. Your company saves additionally with incidental costs by reducing or eliminating system outages and associated costs due to business discontinuity, disgruntled clients, idle workers, and distracted management.
Progent's billing policy for remote help is designed to get the most out of your IT service dollar. Progent charges by the minute for phone assistance, so you are invoiced exclusively for the support that you receive. Unlike many online support organizations, Progent requires no service activation surcharge or minimum job duration. Progent's one-minute billing unit and simple policy for pricing save you from scenarios where speedy. minor fixes somehow end up as substantial invoices. Progent's skill at dealing with technical issues quickly translates into your company saving cash.
Progent's Online Technical Support Tools
Over time, Progent has fine tuned an array of optimized tools and proven methodologies that promote the highest level of efficiency for remote engineering help and repair for small company IT systems. Progent provides protected Virtual Private Network support for VPN gateways from a variety of leading companies such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Secure VPN connectivity permits the staff of Progent's online support team to link to your network remotely without compromising network security.
Progent's proprietary technical support database application maintains comprehensive records describing all support that Progent's customers have received. Progent's authorized service personnel have access to the history of all help rendered to every customer by every Progent engineer. This archive of trouble tickets and responses is organized as a quickly accessible support database that enables Progent's remote support engineers to share their experiences with the whole team to ensure that the quality of Progent's support grows over time. Progent's advanced certifications and close associations with key vendors including Cisco and Microsoft make available other massive technical databases and permit fast response from manufacturers' internal product engineers with the result that Progent's online service specialists can arrive at the best solutions promptly.
Get Online UNIX, Linux, Solaris, or Apple macOS and OS X Computer Help from Progent
To access Progent's remote services in Mobile Alabama or to find out additional information about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has a critical need for IT help, go to Immediate Emergency Support.
Phone-based Technical Support Services Provided by Progent
Progent's remote support engineers have certified skills in an extensive array of technologies. This broad scope of technical skills allows Progent's consultants to resolve almost any emergency that may crop up in a small company network. Credentials held by Progent engineers in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials awarded to Progent service experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, CCNA, Security Professional, CCVP, and Design Professional.
To provide assistance to businesses with mixed-operating system networks, Progent also offers the support of engineers with high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include CISM consultants, CISSP-certified cybersecurity experts, and CISSP-ISSAP engineers.
Phone-based support Offered by Progent to customers in Mobile include:
Additional Support Services Offered by Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X online support services cover a wide range of computer technology including system infrastructure, email solutions, network and process security, UNIX and Microsoft Windows coexistence, VMware technologies for server hardware economization and easy administration, and transitioning from older systems to current Microsoft Windows or Linux solutions. Progent's group-oriented methodology for resolving technical issues promotes quick escalation, if necessary, to consultants with task-relevant expertise to handle complex scenarios. This accelerates solutions of urgent problems, reduces network downtime, and cuts support expense.
Progent's UNIX/Linux consultants can provide urgent remote assistance for analyzing anomalies within UNIX, Linux, or Solaris systems powered by popular variants of UNIX including:
Major Linux versions for which Progent offers expert support include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX (SGI/IRIX)
- SUSE Linux
- Debian GNU/Linux
Contact a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the top recognition for network engineers, and certifies a person's networking knowledge at the expert level. Cisco CCIEs know how to handle the most stubborn problems associated with network infrastructure design, integration, maintenance, security, and problem solving. Cisco CCIEs can cooperate closely with Cisco's internal support staff in isolating problems with IOS Software network management utilities and coming up with alternate approaches or identifying program patches. Cisco qualified CCIEs provide exceptional value since their broad expertise enables them to solve the most difficult problems rapidly. In common cases, less qualified consultants can wrestle for many hours or even days with the same problems that a CCIE can fix in minutes.
Few consulting providers make Cisco CCIEs accessible to help small and mid-size businesses. Progent offers quick phone access to a Cisco authorized CCIE so your company can receive timely help for severe network infrastructure problems that are hurting business efficiency but are not within the experience of your regular IT maintenance personnel. Progent's Cisco CCIE engineers can connect to your environment using advanced on-line troubleshooting tools to perform efficient, secure, and affordable analysis and remediation.
Progent's Cisco-qualified CCIEs can provide expertise in all of Cisco's industry-leading selection of infrastructure products such as PIX Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), protected broadband and IS routers, wireless access points and bridges, Meraki cloud-managed APs, VoIP phones and systems, Catalyst family switches, as well as Virtual Private Network (VPN) products.
Authorized Microsoft Windows Experts
Progent's Microsoft-certified remote service experts can provide network troubleshooting and consulting help for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can provide your organization the expertise of consulting engineers who can assist your company with a broad range of technology support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
MS Exchange 2019 deployment,
MS Exchange Server 2016 migration, Microsoft Exchange 2013 configuration,
Microsoft Exchange 2010 management,
SharePoint 2016 migration consulting,
SharePoint 2019 planning and deployment, Microsoft Teams migration expertise, Skype for Business migration consulting, Microsoft Lync Server 2013 integration and Microsoft Communications Server 2007 troubleshooting, Forefront TMG management and ISA Server migration, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server training,
Small Business Server support, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a wide range of online desktop consulting and support services including Microsoft Windows 7 migration, preparing for to 64-bit desktop applications, configuring Microsoft Office 2010, and automating workstation deployment.
CISSP, ISSAP, and CISM Premier System Security Consultants
Progent's qualified CISSP and ISSAP network security consultants can provide a range of system protection services that can enhance the defenses of your UNIX/Linux, Solaris, Apple Mac or Windows network against internal or external threats or help you to recuperate rapidly after a serious breach. Security consulting services available from Progent include: thorough network security analysis utilizing utilities such as GFI LANguard NSS, AMAP Application Scanner, and software from Metasploit and Netcat; fast recuperation from virus and worm assaults; installing firewalls; establishing safe mechanisms for remote and mobile communication; protecting your email infrastructure from spam and DHA attacks; and managing round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent offers expert remote consulting services to help organizations of all sizes integrate their information networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can assist you to plan and manage hybrid environments that support Windows and Linux systems and apps in either cloud-centric solutions or in hybrid network models that utilize local IT assets along with cloud services. To help you to integrate public clouds with networks, Progent offers a range of cloud integration services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform integration expertise. Progent has over two decades of experience delivering high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and affordably.
Progent offers the skills of world-class online consulting professionals for contract projects that small businesses frequently need. Progent's charges for longer-term consulting tasks are determined based on the qualifications of the engineers involved. Progent's background in these important fields of information technology enables customers to execute major initiatives within budget and on time. Progent's special remote consulting solutions include:
How Your Mobile Alabama Business Can Contact Progent's Online Technical Support Experts
Call Center Support
Progent's Call Center support alternatives for small companies with environments that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk outsourcing, Virtual Help Desk support services, and Helpdesk operations consulting. Progent's Standard Call Center services are a convenient solution for smaller businesses who lack the budget to create an internal Call Center but who need fast communication with an efficient Help Desk Call Center with proficient phone assistance as well as the in-depth expertise to escalate complex trouble tickets to high-level consultants.
Progentís Help Desk Co-management services allow your IT organization to split responsibilities for Help Desk services transparently between your in-house IT staff and Progent's large roster of certified desktop support engineers and matter experts (SMEs). Progentís Help Desk Co-management service is an advanced service desk solution based on the leading PSA platform for handling end-user service requests, ticket lifecycle, ownership, status tracking, and reporting.
Progent's Call Center consulting support can aid you in creating an efficient new Help Desk Call Center or revamping your existing organization, evaluating or modifying Help Desk Call Center software products to handle the particular demands of your corporation, or adding occasional online staff to work with your internal Call Center group during high-demand scenarios like software transitions, major upgrades, or installing brand new business software.
Progent's Help Desk staff of seasoned network professionals gives your workers in Mobile Alabama instant assistance from a reliable network service resource with extensive background offering phone support and online troubleshooting for computer environments powered by UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's charter is to earn the Call Center the reputation as a significant driver of business productivity, and Progent's intent is to resolve rather than just annotate IT issues.
Applications Support: Education, Customization, and Integration
Progent's Applications Experts staff provides phone-based and in-depth engineering expertise and training in specific business application fields that include ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also can deliver consulting expertise, programming, and education for Microsoft applications such as CRM, Microsoft Project, Microsoft Office Word, and MS Office Excel. To find out more concerning Progent's expertise, customization, and education services for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Services.
Progent's Apple Mac experts can nurture the imaginative components of Mac systems by offering phone-based consulting services and education in graphics, sound, and video. Progent's consultants offer expertise in a variety of Macintosh programs such as Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also help you with specific projects like capturing or digitizing audio/video or building an audio/video production studio.
Remote Network and Server Monitoring Support
Progent can provide businesses in Mobile Alabama online network and server monitoring services powered by MS Operations Manager IT infrastructure monitoring and reporting, customized by Progent to fit your environment so that your computer support is proactive and automated. By anticipating looming problems before they result in full-scale emergencies, proactive monitoring can ward off disruptive and costly network crises. Progent can also provide help with network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Windows environments, or environments that incorporate multiple operating systems.
To get in touch with Progent about emergency online help with UNIX/Linux, Sun Solaris, or Apple macOS and OS X computer systems, go to Progent's Urgent Online Support, telephone 1-800-993-9400, or go to Contact Progent.
Alabma State Contact Information:
Progent offers consulting services and onsite technical support throughout Alabama.
Progent locations in Alabma State