UNIX and Linux Phone-based Support Services for

For small and midsize companies in Mobile Alabama, Progent provides support for networks powered by UNIX or Linux or for networks that include a mix of UNIX-family systems and Windows platforms. Progent has delivered remote troubleshooting to companies in every state in the U.S. (Refer to Progent's customer recommendations). In addition, Progent can furnish the consultation Cisco CCIE-certified network specialists for challenging infrastructure issues, plus the services of CISA and CISM-certified security consultants to help with high-level security design and disaster recovery planning.

Progent's remote technical support services offer excellent leverage due to the fact that they have the real-world experience and the advanced tools to solve most network problems rapidly. This lowers immediate costs because service calls accumulate fewer chargeable minutes. Online help also eliminates the cost of sending a consultant to your site. Your organization benefits even more with indirect expenses by reducing or avoiding system downtime and associated losses stemming from business disruption, upset customers and vendors, idle workers, and de-focused executives.

Progent's billing model for online support is structured to get the most out of your IT service dollar. Progent charges on a per-minute basis for telephone-based assistance, so you pay only for the services that you actually get. In contrast to typical online service companies, Progent requires no initialization fee or minimum payments. Progent's per-minute billing unit and clean policy for billing avoid scenarios where quick solutions manage to end up as large invoices. Progent's penchant for solving problems quickly results in your business spending less cash.

Progent's Remote Technical Support Technologies
Over time, Progent has developed an array of optimized technologies and field-tested methodologies that ensure the highest level of efficiency for remote technical support and repair for small business IT networks. Progent provides safe Virtual Private Network support for gateways from a variety of leading companies including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Secure VPN technology enables the consultants of Progent's remote service group to communicate with your company's computer system without violating network security.

Progent's powerful technical support database application maintains thorough histories for the support that Progent's customers have received. Progent's authorized service personnel have the benefit of the details of services delivered to each Progent customer by every Progent engineer. This archive of problems and resolutions is organized as a conveniently accessible internal knowledge base that allows Progent's online support professionals to communicate their knowledge with the whole team to make sure that the effectiveness of Progent's support improves over time. Progent's high-level certifications and working relationships with important industry leaders such as Cisco and Microsoft make available additional massive support databases and permit fast response from vendors' internal support staff with the result that Progent's online consulting experts can find optimal resolutions in the least time.

Get Remote UNIX, Linux, Sun Solaris, or macOS and OS X Technical Support from Progent
To access Progent's remote support in Mobile Alabama or to find out additional information about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has a critical requirement for IT help, go to Immediate Urgent Support.

Remote Support Services Provided by Progent
Progent's phone-based technical support engineers offer certified skills in a comprehensive array of products and technologies. This broad scope of capability enables Progent's engineers to manage virtually any emergency that may occur in a small company network. Credentials earned by Progent support experts in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications earned by Progent technical support experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, CCSP, CCVP, and Design Professional.

To provide assistance to companies with mixed-platform environments, Progent also offers the support of consultants who have advanced Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) consultants.

Online support services available from Progent to customers in Mobile include:

• UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
  Progent's UNIX/Linux, Solaris, and macOS and OS X phone-based support services cover a broad array of information technology such as system architecture, email solutions, network and process security, UNIX/Linux and Microsoft Windows integration, VMware products for server hardware economization and simplified administration, and migration from legacy applications to the latest Microsoft Windows or Linux-based solutions. Progent's group-oriented methodology for resolving network problems enables quick escalation, if necessary, to engineers with appropriate experience to tackle challenging scenarios. This accelerates solutions of critical problems, minimizes lost productivity, and cuts support expense.

  Progent's UNIX/Linux consultants can offer urgent remote help for analyzing problems affecting UNIX/Linux networks powered by leading derivatives of UNIX including:

  • macOS and OS X
  • Solaris
  • IBM AIX Open UNIX
  • HP-UX
  • Berkeley UNIX (BSD)
  • SCO UNIX
  • Silicon Graphics IRIX
  Major Linux versions for which Progent can provide expert support include:
  • RedHat
  • SUSE
  • Debian-GNU
  • Slackware Linux

• Talk to a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
  The Cisco Certified Internetwork Expert (CCIE) certification is the premier recognition for network engineers, and validates a consultant's technical knowledge at the master level. Cisco qualified CCIEs can resolve the most complex issues associated with network planning, integration, management, protection, and troubleshooting. Cisco CCIEs work on a privileged basis with Cisco's in-house engineers in isolating problems with IOS network management tools and developing alternate approaches or identifying program patches. CCIEs provide exceptional value because their depth of experience permits them to solve the most difficult problems quickly. In common cases, less seasoned engineers can wrestle for many hours or days with identical tasks that a CCIE can resolve in minutes. Few service organizations make CCIEs accessible to assist small and mid-size businesses. Progent offers fast phone contact with a CCIE so you can receive immediate assistance for complex network infrastructure problems that are lowering business efficiency but are beyond the experience of your regular computer service resources. Progent's CCIE consultants can communicate with your network by means of advanced remote troubleshooting tools to provide quick, safe, and economical diagnosis and remediation. Progent's CCIEs offer consulting for the entire range of Cisco's market leading selection of connectivity devices such as PIX 500 Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Module (FWSM), protected high-speed and integrated services (IS) routers, wireless access points and bridges, Cisco Meraki cloud-managed APs, Voice over IP (VoIP) phones and systems, Catalyst family switches, plus Virtual Private Network (VPN) technology.

• Authorized MS Windows Expertise
  Progent's Microsoft-certified remote support professionals can deliver computer troubleshooting and consulting help for all Microsoft server products. Progent is a Microsoft Partner and can offer your business the expertise of support professionals who can assist you with a wide variety of technology support services such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 installation, MS Exchange 2019 integration, Microsoft Exchange 2016 Server planning and deployment, Exchange Server 2013 integration, Exchange 2010 monitoring and support, SharePoint Server 2016 migration and hybrid deployment support, SharePoint Server 2019 planning and deployment, Microsoft Teams migration expertise, Skype for Business migration consulting, Microsoft Lync Server 2013 management and Office Communications Server 2007 upgrade, Microsoft Forefront TMG 2010 management and ISA Server migration, MS SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 support, Systems Center Operations Manager (SCOM) system monitoring, Project Server planning, Small Business Server support, and Windows Essentials migration and cloud integration.

  Progent in addition offers a broad range of online PC desktop services such as Windows 7 migration help, preparing for to 64-bit desktop applications, integrating Microsoft Office 2010, and streamlining workstation deployment.

• CISSP and ISSAP Premier System Security Specialists
  Progent's qualified CISSP and ISSAP network security consultants can provide a variety of system protection services that can strengthen the defenses of your UNIX/Linux, Solaris, Apple Mac or Microsoft Windows network against assaults or help your company to recuperate quickly after a serious penetration. Security services available from Progent cover comprehensive network security analysis using utilities such as GFI LANguard NSS, AMAP Application Scanner, and software from Solar Winds tools and Hydra; rapid cleanup after virus and worm attacks; setting up firewalls; building safe techniques for remote and mobile communication; defending your messaging infrastructure from spam and DHA attacks; and establishing round-the-clock network monitoring.

• Hybrid Cloud Solutions
  Progent can provide expert online support services to help organizations of all sizes connect their networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist your it team to plan and manage cost-effective ecosystems that support Windows and Linux systems and apps in both cloud-only solutions or in hybrid architectures that seamlessly combine local IT assets as well as public cloud services. To assist you to integrate public clouds with physical datacenters, Progent can provide a variety of public cloud migration support services such as Microsoft 365 integration with on-premises Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform integration consulting. Progent has more than two decades of background providing advanced consulting expertise online, and Progent can make sure you complete your cloud migration initiatives on schedule and affordably.

• Call Center Expertise
  Progent's Help Desk Call Center service offerings for small and midsize organizations with environments based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Call Center outsourcing, Virtual Helpdesk support services, and Helpdesk consulting. Progent's Standard Call Center support services are ideal for smaller organizations who lack the resources to assemble and manage an internal Call Center but who require quick communication with an effective Call Center with professional phone support as well as the available expertise to escalate complex tasks to high-level consultants.

  Progent’s shared Help Desk services allow your IT organization to share responsibilities for Help Desk services seamlessly between your IT team and Progent's nationwide pool of certified technical support engineers and subject matter experts. Progent’s Help Desk sharing service is an advanced support solution built around the top PSA platform for handling end-user service requests, ticketing, responsibility, progress tracking, and metrics.

  Progent's Help Desk consulting expertise can assist you in creating an efficient new Help Desk Call Center or revamping your established organization, evaluating or customizing Call Center software products to meet the unique needs of your business, or adding occasional phone support personnel to reinforce your internal Help Desk team to deal with demanding scenarios such as software migrations, mass upgrades, or installing new applications.

  Progent's Help Desk staff of experienced information technology professionals offers your clients in Mobile Alabama quick communication with an effective technical support group with years of background offering telephone-based consulting and remote troubleshooting for computer environments based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to earn the Help Desk the reputation as a crucial enabler of business efficiency, and Progent's target is to fix and not merely document technical issues.

• Applications Services: Training, Customization, and Integration
  Progent's Applications Experts Team offers phone-based and in-depth consulting expertise and education in key business application areas that include ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also offers expertise, custom development, and education for familiar Microsoft applications such as Microsoft CRM, MS Office Project, Microsoft Word, and Microsoft Excel. To find out additional information concerning Progent's expertise, customization, and training offerings for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Services.

  Progent's Mac professionals can support the imaginative aspect of Mac environments by delivering remote help support and training in graphics, sound, and motion video. Progent's consultants offer expertise in a variety of Mac applications such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also assist you with common projects such as capturing or digitizing audio or video or configuring an audio/video post production lab.

  Remote Network Monitoring Support
  Progent can provide companies in Mobile Alabama online network and server monitoring support powered by Microsoft Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent to accommodate your business so that your IT support is proactive and automated. By detecting emerging problems before they cause full-scale emergencies, automated monitoring can ward off inconvenient and expensive information system breakdowns. Progent can also assist with network monitoring tools such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows environments, or systems that incorporate multiple operating systems.

Alabma State Contact Information:
Progent offers consulting services and onsite technical support throughout Alabama.