For small businesses in Mobile or anywhere in the state of Alabama, Progent offers help for computer systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a mix of UNIX-family systems and Windows technology. Progent has delivered online support to companies in all 50 states in the United States. (See Progent's customer recommendations). In addition, Progent can furnish the consultation CCIE-qualified network specialists for challenging infrastructure problems, as well as the assistance of CISSP-accredited security engineers to help with advanced security design and disaster recovery preparedness.
Progent's online support engineers represent exceptional leverage due to the fact that they are equipped with the practical background and the sophisticated technology to solve most network issues rapidly. Efficient support reduces immediate costs since service calls accumulate a smaller number of billable minutes. Remote help also eliminates the cost of sending an engineer to your location. Your company saves even more with indirect costs by minimizing or avoiding network downtime and associated losses resulting from business disruption, disgruntled clients, unproductive workers, and distracted executives.
Progent's billing model for remote help is designed to stretch your network support dollar. Progent charges on a per-minute basis for telephone-based consulting, so you pay exclusively for the support that you receive. In contrast to many remote support companies, Progent imposes no service activation charge or minimum fees. Progent's per-minute granularity and simple policy for billing save you from scenarios where quick solutions manage to end up as substantial invoices. Progent's skill at solving technical issues quickly results in your company conserving cash.
Progent's Online Technical Support Technologies
Through years of experience, Progent has developed an arsenal of customized tools and field-tested processes which promote the highest level of effectiveness for online help and repair for small and midsize business computer systems. Progent offers safe VPN support for gateways from a variety of leading companies such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Secure VPN access enables the engineers of Progent's Technical Response Center to link to your company's system remotely without compromising network security.
Progent's powerful technical support reporting application includes thorough documentation describing the service that Progent's customers have been provided. Progent's authorized engineers have the benefit of the records of all help rendered to each Progent client by any Progent consultant. This history of issues and resolutions is structured as an easily retrievable support database that enables Progent's online technical experts to share their experiences with the whole team to make sure that the value of Progent's technical support grows over time. Progent's high-level accreditations and working relationships with major industry leaders including Cisco and Microsoft permit access to additional vast technical databases and allow priority response from vendors' internal support staff with the result that Progent's online consulting specialists are able to find the best solutions in the least time.
Initiate Remote UNIX, Linux, Solaris, or Apple macOS and OS X Computer Help from Progent
To get started with Progent's remote support in Mobile or anywhere in Alabama or to learn additional information about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have a critical requirement for IT support, go to Immediate Urgent Support.
Online Technical Support Services Offered Progent
Progent's phone-based support professionals offer credentials in a comprehensive array of technologies. This broad scope of capability permits Progent's consultants to handle almost any problem likely to crop up in a small company network. Certifications awarded to Progent support experts in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications owned by Progent technical support consultants include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional, Voice Professional, CCDA and CCDP.
To provide assistance to clients with mixed-operating system networks, Progent also provides the services of engineers with advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include CISM Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) consultants.
Online technical support services available from Progent to small businesses in Mobile and throughout the state of Alabama include:
Special Support Programs Offered by Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X online consulting services address a wide array of information technology such as system architecture, messaging solutions, network and process security, UNIX and Windows integration, VMware technologies for server hardware economization and simplified management, and migration from older applications to current Windows or Linux-based solutions. Progent's group-oriented approach to solving network issues enables quick escalation, when required, to engineers with appropriate experience to tackle complex situations. This accelerates solutions of urgent problems, reduces lost productivity, and cuts support costs.
Progent's UNIX and Linux consultants can offer emergency online assistance for troubleshooting problems affecting UNIX, Linux, or Solaris systems powered by leading variants of UNIX such as:
Important Linux platforms for which Progent offers expertise include:
- macOS and OS X
- IBM AIX Open UNIX
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX
- SUSE Linux
- Debian GNU/Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert certification is the highest recognition for network infrastructure consultants, and validates a person's network technology skills at the master level. Cisco qualified CCIEs can handle even the most complex problems associated with network planning, deployment, administration, security, and repair. CCIEs can cooperate on a privileged basis with Cisco's in-house engineers in isolating problems with Cisco IOS network administration utilities and coming up with alternate approaches or identifying software patches. CCIEs offer excellent value because their broad experience permits them to resolve the most intractable problems quickly. In typical cases, less seasoned service providers can struggle for hours or days with the same tasks that a Cisco-qualified CCIE can fix in minutes.
Few service organizations make Cisco CCIEs available to help small and mid-size businesses. Progent offers quick telephone contact with a CCIE so your company can get timely help for complex network infrastructure issues that are hurting worker efficiency but are outside the comfort zone of your local computer service personnel. Progent's Cisco-qualified CCIE engineers can connect to your computer system by means of the latest on-line support tools to perform fast, safe, and affordable analysis and repair.
Progent's CCIEs offer assistance with all of Cisco's top-selling selection of infrastructure appliances such as PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, secure high-speed and IS routers, Aironet wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) phones and systems, Catalyst switches, as well as VPN solutions.
Authorized MS Windows Experts
Progent's Microsoft-premier remote support experts can provide network troubleshooting and consulting help for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can offer your organization the assistance of support professionals who can assist you with a wide range of platform support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
MS Exchange 2019 Server deployment,
Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 consulting,
Exchange Server 2010 management,
SharePoint Server 2016 migration and hybrid integration support,
SharePoint Server 2019 planning and configuration,
Skype for Business planning and deployment support, Lync Server integration and Microsoft Office Communications Server 2007 upgrade, Microsoft Forefront Threat Management Gateway administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Server Online planning,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a broad range of remote PC desktop services including Microsoft Windows 7 migration support, preparing for to 64-bit desktop software, integrating Office 2010, and automating PC desktop image creation.
CISSP and ISSAP Premier System Security Consultants
Progent's accredited CISSP, ISSAP, and CISM security engineers offer a range of security services that can improve the protection of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows environment against internal or external threats or assist you to recuperate rapidly after a damaging breach. Security support services offered by Progent include: thorough security audits using tools such as GFI LANguard, NMAP Port Scanner, and products from Metasploit and Hydra; quick cleanup after virus and worm assaults; integrating firewalls; establishing safe mechanisms for remote and mobile access; defending your email infrastructure against spam and DHA attacks; and instituting 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent offers advanced online support to help businesses of all sizes connect their networks with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to design and administer hybrid environments that can include Windows and Linux systems and apps in either cloud-based solutions or in hybrid architectures that combine physical IT assets as well as public clouds. To help you to integrate public clouds with networks, Progent offers a range of public cloud migration support services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has over two decades of background delivering high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud migration projects on schedule and affordably.
Progent offers the skills of world-class remote consulting experts for contract projects that small businesses often need. Progent's charges for ongoing consulting tasks are set based on the level of expertise of the engineers required. Progent's experience with these special areas of information technology enables customers to execute major initiatives economically and on time. Progent's special remote consulting solutions include:
How Your Mobile Business Can Contact Progent's Remote Technical Support Professionals
Help Desk Call Center Services
Progent's Call Center support programs for small businesses with environments based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk services, and Help Desk process consulting. Progent's Standard Call Center support services are designed for smaller organizations who don't have the resources to build and maintain an internal Help Desk but who want quick access to a reliable Call Center with proficient telephone assistance as well as the available expertise to escalate complex tasks to advanced consultants.
Progentís Co-managed Help Desk services make it possible for your business to share responsibilities for Help Desk support transparently between your IT staff and Progent's large roster of veteran desktop support engineers and subject matter experts. Progentís Co-managed Help Desk service is an advanced support solution built around the leading professional services automation platform for handling end-user service requests, ticket lifecycle, accountability, status tracking, and reporting.
Progent's Help Desk Call Center consulting expertise can assist you in creating an effective new Call Center or revamping your established one, identifying or enhancing Help Desk Call Center software to meet the unique needs of your corporation, or adding occasional online personnel to reinforce your existing Help Desk resources to deal with demanding scenarios like software transitions, major upgrades, or installing new applications.
Progent's Help Desk team of veteran network experts gives your clients in Mobile or anywhere in the state of Alabama immediate communication with an effective technical support resource with extensive background delivering telephone-based consulting and online diagnostics for networks based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's mission is to earn the Help Desk Call Center perception as a key driver of company efficiency, and Progent's intent is to solve rather than just track network problems.
Applications Support: Education, Programming, and Integration
Progent's Applications Experts Team can supply remote advanced engineering expertise and training in key business application areas including ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can deliver consulting, custom development, and training for popular Microsoft applications such as CRM, Microsoft Office Project, MS Office Word, and Microsoft Excel. To find out more about Progent's expertise, custom development, and training offerings for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Team.
Progent's Mac professionals can promote the imaginative aspect of Apple Mac environments by offering remote consulting services and training in imaging, sound, and video. Progent's support professionals can provide assistance in a range of Mac creative tools such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and Adobe After Effects. Progent's consultants can also assist you with specific jobs such as scanning or digitizing audio/video or building an audio/video post production facility.
Remote Network and Server Monitoring Services
Progent offers businesses in Mobile, or anywhere in the state of Alabama, remote computer system monitoring services centered around Microsoft System Center Operations Manager network monitoring and reporting, adapted by Progent for your environment so your network maintenance is proactive rather than reactive. By anticipating possible trouble spots before they expand into full-scale emergencies, proactive monitoring can avoid disruptive and expensive service breakdowns. Progent can also use server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows networks, or systems based on multiple operating systems.
To get in touch with Progent about urgent phone-based support with UNIX, Linux, Solaris, or Apple macOS and OS X environments, visit Progent's Emergency Phone-Based Help, telephone 1-800-993-9400, or visit Contact Progent.