For small companies in Mobile Alabama, Progent provides technical support for information systems powered by UNIX or Linux or for networks that feature a combination of UNIX-family systems and Windows platforms. Progent has delivered remote troubleshooting to companies in all 50 states in the U.S. (Refer to Progent's client recommendations). In addition, Progent can furnish the consultation Cisco CCIE-certified network specialists for complex infrastructure problems, as well as the assistance of CISSP and CISM-accredited security engineers to handle high-level security design and disaster recovery planning.
Progent's online support engineers represent excellent value due to the fact that they are equipped with the practical background and the sophisticated tools to solve the majority of network problems rapidly. Efficient support reduces immediate expenses because solutions require fewer billable minutes. Remote help also avoids the cost of dispatching a consultant to your site. Your company benefits even more with indirect expenses by reducing or avoiding system downtime and related costs stemming from business disruption, disgruntled clients, unproductive workers, and de-focused executives.
Progent's pricing model for online support is structured to get the most out of your network support investment. Progent charges per minute for phone consulting, so you are charged just for the services that you actually get. In contrast to typical remote service companies, Progent requires no startup charge or minimum fees. Progent's per-minute billing unit and clean model for pricing do away with situations where fast repairs manage to turn into substantial tabs. Progent's penchant for disposing of problems efficiently translates into your company conserving money.
Progent's Online Technical Support Tools
Through years of experience, Progent has fine tuned a set of customized tools and field-proven methodologies which permit the highest level of efficiency for online engineering help and repair for small and midsize company information networks. Progent provides protected Virtual Private Network support for gateways from a variety of popular companies such as Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Protected VPN technology allows the experts of Progent's remote service group to communicate with your system remotely without compromising system security.
Progent's proprietary technical support database system keeps detailed records of all support that Progent's customers have received. Progent's authorized service personnel have the benefit of the specifics of services rendered to each client by any engineer. This archive of issues and resolutions is structured as a quickly accessible internal database that enables Progent's remote technical professionals to communicate their experiences with the whole team to ensure that the value of Progent's support services grows over time. Progent's high-level accreditations and close associations with important vendors including Cisco and Microsoft permit access to other vast technical support knowledge bases and allow quick response from manufacturers' in-house engineering staff so Progent's online service experts are able to determine the most efficient resolutions quickly.
Start Receiving Online UNIX, Linux, Solaris, or Apple macOS and OS X Network Help from Progent
To get started with Progent's remote support in Mobile Alabama or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has a critical need for network support, visit Immediate Urgent Support.
Phone-based Network Support Services Provided by Progent
Progent's online technical support experts offer advanced credentials in an extensive set of disciplines. This broad scope of technical skills allows Progent's consultants to manage almost any crisis likely to occur in a small or midsize company network. Credentials awarded to Progent engineers in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, CCNA, CCSP, CCVP, CCDA and CCDP.
To help clients with multi-operating system networks, Progent also provides the skills of engineers with advanced Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager consultants, CISSP network security experts, and Information System Security Architecture Professional consultants.
Online technical services Offered by Progent to clients in Mobile include:
Special Consulting Programs Offered by Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X online consulting services cover a wide array of information technology such as network infrastructure, messaging solutions, network and process security, UNIX/Linux and Windows coexistence, VMware technologies for server hardware consolidation and easy administration, and transitioning from older systems to current MS Windows or Linux solutions. Progent's group-oriented approach to solving technical issues promotes quick escalation, when required, to consultants with task-relevant expertise to handle complex situations. This expedites repair of urgent problems, minimizes network downtime, and lowers support expense.
Progent's UNIX and Linux support engineers can offer urgent online assistance for troubleshooting anomalies within UNIX, Linux, or Solaris networks powered by popular versions of UNIX such as:
Major Linux platforms for which Progent offers expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX
- HP-UX (Hewlett Packard UNIX)
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco CCIE certification is the highest accreditation for network infrastructure professionals, and indicates a consultant's networking skills at the master level. Cisco qualified CCIEs can resolve the most stubborn problems associated with network design, installation, maintenance, security, and problem solving. CCIEs operate on a privileged basis with Cisco's internal product support engineers in analyzing anomalies with IOS network administration utilities and coming up with alternate approaches or identifying program patches. CCIEs provide excellent value because their broad experience enables them to resolve even the most complex problems quickly. In common cases, less seasoned engineers can wrestle for hours or even days with identical problems that a Cisco-qualified CCIE can resolve in minutes.
Few support firms make Cisco-qualified CCIEs available to support small and medium sized businesses. Progent can provide quick telephone contact with a CCIE so you can receive immediate support for serious network problems that are crippling worker productivity but are beyond the experience of your local network maintenance resources. Progent's CCIE support experts can connect to your network via sophisticated on-line troubleshooting tools in order to perform efficient, safe, and affordable diagnosis and repair.
Progent's Cisco CCIEs offer expertise in the complete line of Cisco's top-selling selection of networking products such as PIX 500 Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Modules, secure broadband and integrated services (IS) routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) systems, Catalyst switches, as well as Virtual Private Network technology.
Authorized Windows Experts
Progent's Microsoft-premier remote service engineers can provide computer system problem solving and IT help for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the assistance of consulting professionals who can help your company with a broad range of platform support services including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
MS Exchange 2019 integration,
MS Exchange 2016 planning and deployment, Exchange 2013 configuration,
Exchange 2010 monitoring and support,
SharePoint Server 2016 migration and hybrid deployment consulting,
SharePoint 2019 planning and configuration, Microsoft Teams configuration help, Skype for Business planning and deployment support, Microsoft Lync Server 2013 integration and Microsoft Communications Server 2007 upgrade, Microsoft Forefront TMG management and ISA Server 2006 migration, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Server Online training,
SBS Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a wide array of remote PC desktop services such as Windows 7 integration, preparing for to 64-bit desktop software, configuring Microsoft Office 2010, and streamlining PC desktop image creation.
CISSP and ISSAP Certified System Security Consultants
Progent's accredited CISSP, ISSAP, and CISM security engineers can provide a variety of system protection services to enhance the protection of your UNIX, Linux, Solaris, Mac or Microsoft Windows network against attacks or help you to clean up quickly following a damaging penetration. Security services available from Progent include: comprehensive network security analysis utilizing tools such as GFI LANguard, AMAP Application Scanner, and products from Solar Winds tools and Netcat; quick recovery from malicious attacks; integrating firewalls; establishing secure techniques for remote and mobile communication; protecting your email system against spam and DHA attacks; and managing round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent can provide expert online consulting to help companies of all sizes connect their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to design and administer cost-effective environments that can include Windows and Linux systems and apps in either cloud-based solutions or in hybrid topologies that utilize physical IT assets along with public cloud services. To assist you to integrate cloud services with networks, Progent offers a range of cloud integration support services such as Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure hybrid cloud solutions, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud planning and integration expertise. Progent has more than two decades of experience delivering advanced consulting services remotely, and Progent can help you successfully carry out your cloud migration initiatives quickly and within your budget.
Progent offers the services of seasoned online consulting experts for contract IT projects that small businesses often need. Billing rates for ongoing consulting projects are set according to the level of expertise of the engineers involved. Progent's background in these important areas of information technology enables clients to execute major initiatives economically and on schedule. Progent's special remote engineering services include:
How Your Mobile Alabama Business Can Contact Progent's Online Technical Support Experts
Call Center Support
Progent's Help Desk service options for small and midsize businesses with environments based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk outsourcing, Virtual Help Desk services, and Call Center consulting. Progent's Standard Call Center support services are ideal for smaller organizations who lack the budget to support an internal Help Desk but who need fast access to a reliable Call Center with proficient phone assistance as well as the available expertise to escalate the most challenging problems to advanced consultants.
Progentís Help Desk Co-management services allow your business to split the load for Help Desk services seamlessly between your in-house IT team and Progent's large roster of certified desktop support technicians and matter experts (SMEs). Progentís shared Help Desk service is an advanced support solution built around the leading professional services automation platform for managing service requests, ticket lifecycle, responsibility, status tracking, and metrics.
Progent's Help Desk consulting services can aid you in establishing an effective new Help Desk or enhancing your established organization, evaluating or enhancing Help Desk Call Center software products to meet the unique requirements of your corporation, or adding occasional phone support staff to supplement your existing Help Desk Call Center team during unusually busy events such as software transitions, major updates, or rolling out brand new applications.
Progent's Call Center team of veteran network consultants offers your clients in Mobile Alabama immediate communication with a dependable technical support group with substantial experience offering telephone-based consulting and remote repair service for IT systems powered by UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's charter is to give the Call Center perception as a solid driver of company performance, and Progent's policy is to fix instead of just annotate IT problems.
Business Applications Services: Education, Development, and Integration
Progent's Applications Experts Group provides phone-based and in-depth consulting expertise and training in key application fields such as ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also offers consulting expertise, custom development, and training for Microsoft business applications including CRM, MS Project, Office Word, and Microsoft Excel. To find out more information concerning Progent's consulting, programming, and education services for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Services.
Progent's Mac consultants can nurture the creative facets of Apple Mac environments by offering remote consulting services and education in imaging, audio, and video. Progent's consultants offer help in a range of Mac applications including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and Adobe After Effects. Progent's consultants can also help you with specific jobs like scanning or digitizing audio or video or integrating an audio/video post production lab.
Online Network Monitoring Services
Progent offers businesses in Mobile Alabama remote network monitoring services centered around Microsoft Operations Manager IT infrastructure monitoring, adapted by Progent for your business so that your computer support is proactive and automated. By anticipating potential problems before they result in downtime, proactive monitoring can minimize inconvenient and expensive network failures. Progent can also provide help with system monitoring utilities like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft networks, or environments powered by a combination of OS platforms.
To contact Progent about urgent phone-based expertise with UNIX, Linux, Sun Solaris, or Apple macOS and OS X computer systems, visit Progent's Nationwide Online Support, call 1-800-993-9400, or visit Contact Progent.
Alabma State Contact Information:
Progent offers consulting services and onsite technical support throughout Alabama.
Progent locations in Alabma State