For small companies in Mobile Alabama, Progent provides technical support for information systems powered by UNIX or Linux or for networks that feature a combination of UNIX-family systems and Windows platforms. Progent has delivered remote troubleshooting to companies in all 50 states in the U.S. (Refer to Progent's client recommendations). In addition, Progent can furnish the consultation Cisco CCIE-certified network specialists for complex infrastructure problems, as well as the assistance of CISSP and CISM-accredited security engineers to handle high-level security design and disaster recovery planning.
Progent's online support engineers represent excellent value due to the fact that they are equipped with the practical background and the sophisticated tools to solve the majority of network problems rapidly. Efficient support reduces immediate expenses because solutions require fewer billable minutes. Remote help also avoids the cost of dispatching a consultant to your site. Your company benefits even more with indirect expenses by reducing or avoiding system downtime and related costs stemming from business disruption, disgruntled clients, unproductive workers, and de-focused executives.
Progent's pricing model for online support is structured to get the most out of your network support investment. Progent charges per minute for phone consulting, so you are charged just for the services that you actually get. In contrast to typical remote service companies, Progent requires no startup charge or minimum fees. Progent's per-minute billing unit and clean model for pricing do away with situations where fast repairs manage to turn into substantial tabs. Progent's penchant for disposing of problems efficiently translates into your company conserving money.
Progent's Online Technical Support Tools
Through years of experience, Progent has fine tuned a set of customized tools and field-proven methodologies which permit the highest level of efficiency for online engineering help and repair for small and midsize company information networks. Progent provides protected Virtual Private Network support for gateways from a variety of popular companies such as Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Protected VPN technology allows the experts of Progent's remote service group to communicate with your system remotely without compromising system security.
Progent's proprietary technical support database system keeps detailed records of all support that Progent's customers have received. Progent's authorized service personnel have the benefit of the specifics of services rendered to each client by any engineer. This archive of issues and resolutions is structured as a quickly accessible internal database that enables Progent's remote technical professionals to communicate their experiences with the whole team to ensure that the value of Progent's support services grows over time. Progent's high-level accreditations and close associations with important vendors including Cisco and Microsoft permit access to other vast technical support knowledge bases and allow quick response from manufacturers' in-house engineering staff so Progent's online service experts are able to determine the most efficient resolutions quickly.
Start Receiving Online UNIX, Linux, Solaris, or Apple macOS and OS X Network Help from Progent
To get started with Progent's remote support in Mobile Alabama or to find out more about Progent's online support programs, call Progent at
Phone-based Network Support Services Provided by Progent
Progent's online technical support experts offer advanced credentials in an extensive set of disciplines. This broad scope of technical skills allows Progent's consultants to manage almost any crisis likely to occur in a small or midsize company network. Credentials awarded to Progent engineers in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, CCNA, CCSP, CCVP, CCDA and CCDP.
To help clients with multi-operating system networks, Progent also provides the skills of engineers with advanced Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager consultants, CISSP network security experts, and Information System Security Architecture Professional consultants.
Online technical services Offered by Progent to clients in Mobile include:
Progent's UNIX and Linux support engineers can offer urgent online assistance for troubleshooting anomalies within UNIX, Linux, or Solaris networks powered by popular versions of UNIX such as:
Progent also offers a wide array of remote PC desktop services such as Windows 7 integration, preparing for to 64-bit desktop software, configuring Microsoft Office 2010, and streamlining PC desktop image creation.
Progent’s Help Desk Co-management services allow your business to split the load for Help Desk services seamlessly between your in-house IT team and Progent's large roster of certified desktop support technicians and matter experts (SMEs). Progent’s shared Help Desk service is an advanced support solution built around the leading professional services automation platform for managing service requests, ticket lifecycle, responsibility, status tracking, and metrics.
Progent's Help Desk consulting services can aid you in establishing an effective new Help Desk or enhancing your established organization, evaluating or enhancing Help Desk Call Center software products to meet the unique requirements of your corporation, or adding occasional phone support staff to supplement your existing Help Desk Call Center team during unusually busy events such as software transitions, major updates, or rolling out brand new applications.
Progent's Call Center team of veteran network consultants offers your clients in Mobile Alabama immediate communication with a dependable technical support group with substantial experience offering telephone-based consulting and remote repair service for IT systems powered by UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's charter is to give the Call Center perception as a solid driver of company performance, and Progent's policy is to fix instead of just annotate IT problems.
Progent's Mac consultants can nurture the creative facets of Apple Mac environments by offering remote consulting services and education in imaging, audio, and video. Progent's consultants offer help in a range of Mac applications including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and Adobe After Effects. Progent's consultants can also help you with specific jobs like scanning or digitizing audio or video or integrating an audio/video post production lab.
Online Network Monitoring Services
Progent offers businesses in Mobile Alabama remote network monitoring services centered around Microsoft Operations Manager IT infrastructure monitoring, adapted by Progent for your business so that your computer support is proactive and automated. By anticipating potential problems before they result in downtime, proactive monitoring can minimize inconvenient and expensive network failures. Progent can also provide help with system monitoring utilities like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft networks, or environments powered by a combination of OS platforms.
Alabma State Contact Information:
Progent offers consulting services and onsite technical support throughout Alabama.
City | Address | Phone | Link |
Birmingham | Eagle Point Business Center, 4000 Eagle Point Corporate Drive Birmingham, AL 35242 United States |
(205) 882-5100 | Birmingham Network Support Services |
Mobile | 202 Government St Mobile, AL 36602 United States |
(251) 303-8282 | Mobile Network Support Services |
Montgomery | 8436 Crossland Loop, Suite 204 Montgomery, AL 36117 United States |
(334) 557-8818 | Montgomery Network Support Services |