For small companies located in Mobile Alabama, Progent provides technical support for networks powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a combination of UNIX and Microsoft Windows technology. Progent has provided online support to companies in all 50 states in the U.S. (See Progent's customer recommendations). Progent also offers the expertise of Cisco CCIE engineers for challenging connectivity problems, plus the assistance of CISSP-certified security consultants to handle advanced security architecture and disaster recovery planning.
Progent's remote technical support services represent exceptional value because they are equipped with the real-world experience and the sophisticated technology to solve the majority of network problems quickly. Efficient support lowers direct expenses because solutions take up fewer chargeable consulting minutes. Remote support also eliminates the expense of sending an engineer to your site. Your organization saves additionally in incidental costs by reducing or avoiding network outages and related costs resulting from business discontinuity, upset clients, idle workers, and de-focused executives.
Progent's billing model for online help is designed to maximize the impact of your IT service dollar. Progent bills on a per-minute basis for phone assistance, so you owe exclusively for the services that you actually get. Unlike typical online support firms, Progent imposes no startup charge or minimum fees. Progent's per-minute billing unit and clean model for pricing eliminate scenarios where quick fixes manage to end up as large bills. Progent's penchant for solving problems efficiently translates into your company saving cash.
Progent's Online Support Technologies
Over time, Progent has fine tuned a set of optimized tools and proven methodologies which permit the highest degree of efficiency for remote technical support and troubleshooting for small and midsize business information systems. Progent offers secure Virtual Private Network support for gateways from a variety of leading sources such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Protected VPN connectivity allows the engineers of Progent's Technical Response Center to interface to your company's environment remotely without violating corporate security.
Progent's advanced technical support database system keeps detailed records for all support that Progent's customers have received. Progent's staff engineers have the benefit of the history of assistance rendered to each Progent customer by every consultant. This database of problems and repairs is stored as an easily exploitable internal database that permits Progent's online technical professionals to communicate their experiences with the whole team to make sure that the quality of Progent's technical support grows over time. Progent's high-level certifications and working associations with key technology companies including Cisco and Microsoft make available other vast technical support knowledge bases and allow fast response from manufacturers' in-house support staff so Progent's online service specialists can come up with the most efficient resolutions quickly.
Start Receiving Remote UNIX/Linux, Sun Solaris, or macOS and OS X Technical Support from Progent
To get started with Progent's phone services in Mobile Alabama or to find out additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has a critical requirement for network help, visit Immediate Emergency Support.
Remote Technical Services Provided by Progent
Progent's online support experts offer certified skills in an extensive set of disciplines. This broad scope of capability enables Progent's engineers to tackle almost any emergency likely to occur in a small or midsize company information system. Certifications awarded to Progent consultants in UNIX-family technologies include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications earned by Progent technical support engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional, CCVP, and Design Professional.
To support customers with mixed-operating system environments, Progent also provides the services of consultants with advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional engineers.
Online technical support services available from Progent to small businesses in Mobile include:
Special Support Services Available from Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X phone-based support services address a broad spectrum of information technology such as network infrastructure, email systems, system and operational security, UNIX/Linux and Microsoft Windows integration, VMware products for server consolidation and easy management, and transitioning from legacy systems to current Windows or Linux-powered environments. Progent's team-based approach to resolving technical issues promotes quick escalation, when required, to consultants with appropriate experience to handle challenging situations. This expedites repair of critical problems, minimizes network downtime, and lowers support costs.
Progent's UNIX/Linux support engineers can provide urgent remote help for analyzing problems affecting UNIX, Linux, or Solaris systems based on leading versions of UNIX such as:
Major Linux variants for which Progent offers expertise include:
- SUSE Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert certification is the premier accreditation for network infrastructure engineers, and indicates an individual's networking knowledge at the expert level. CCIEs can handle the most stubborn challenges encountered in network infrastructure design, deployment, administration, security, and problem solving. Cisco CCIEs can cooperate closely with Cisco's in-house engineers in analyzing problems with Cisco IOS network administration tools and coming up with alternate approaches or locating program patches. Cisco qualified CCIEs offer exceptional value because their broad expertise permits them to fix the most difficult problems rapidly. In typical instances, less experienced service providers can struggle for hours or even days with the same tasks that a Cisco-qualified CCIE can fix in minutes.
Few consulting providers make Cisco CCIEs accessible to support small and medium sized businesses. Progent can provide fast telephone contact with a Cisco authorized CCIE so you can get timely assistance for complex network infrastructure issues that are impacting worker productivity but are beyond the scope of your regular computer support personnel. Progent's Cisco-qualified CCIE engineers can interface to your network using state-of-the-art remote support technology to provide fast, safe, and affordable analysis and repair.
Progent's Cisco CCIEs can provide expertise in the complete line of Cisco's industry-leading selection of infrastructure appliances including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, Catalyst FWSM modules, secure high-speed and integrated services routers, wireless access points and bridges, Cisco Meraki cloud-managed APs, wired and wireless Voice phones and systems, Catalyst family switches, as well as Virtual Private Network (VPN) solutions.
Certified Microsoft Windows Experts
Progent's Microsoft-expert remote support professionals offer network repair and consulting assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the expertise of support engineers who can help you with a broad range of platform support including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
MS Exchange Server 2019 integration,
MS Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 integration,
Microsoft Exchange 2010 maintenance,
SharePoint Server 2016 migration and hybrid integration consulting services,
SharePoint 2019 design and deployment, Microsoft Teams configuration help, Microsoft Skype for Business Server planning and deployment support, Lync Server integration and Office Communications Server 2007 troubleshooting, Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and programming, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server planning,
SBS Server support, and
Windows Essentials cloud integration.
Progent in addition offers a full array of remote PC desktop services such as Windows 7 migration support, upgrading to 64-bit desktop applications, integrating Office 2010, and automating desktop configuration.
CISSP, ISSAP, and CISM Certified System Security Specialists
Progent's accredited CISSP, ISSAP, and CISM security engineers can provide a range of system protection solutions to bolster the protection of your UNIX, Linux, Sun Solaris, Mac or Microsoft Windows network against assaults or help you to recover rapidly following a serious penetration. Security support services available from Progent include: thorough security evaluation using utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Solar Winds tools and Hydra; quick cleanup after malicious assaults; setting up firewalls; building secure mechanisms for off-site and mobile communication; securing your messaging system from viruses, spam and directory harvest attacks; and establishing round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced online support to help organizations of all sizes integrate their IT infrastructure with leading public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help you to design and administer hybrid environments that support Windows and Linux systems and apps in both cloud-based solutions or in hybrid architectures that seamlessly combine local IT assets as well as public clouds. To assist you to integrate cloud services with networks, Progent can provide a variety of public cloud migration services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud planning and integration consulting. Progent has more than 20 years of background providing advanced consulting services online, and Progent can make sure you complete your cloud integration initiatives on schedule and affordably.
Progent can provide the skills of seasoned remote consulting professionals for special IT projects that small businesses often request. Billing rates for longer-term development or consulting projects are determined according to the level of expertise of the engineers required. Progent's background in these special fields of computer technology allows customers to complete major initiatives within budget and on time. Progent's project-based online engineering solutions include:
How Your Mobile Alabama Business Can Contact Progent's Online Service Experts
Call Center Services
Progent's Help Desk Call Center support programs for small organizations with environments based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk outsourcing, Virtual Helpdesk support services, and Help Desk operations consulting. Progent's Standard Call Center services are ideal for small companies who lack the budget to assemble and manage an internal Call Center but who want quick response from an efficient Call Center with proficient telephone support as well as the in-depth expertise to escalate the most challenging trouble tickets to advanced engineers.
Progentís Help Desk Co-management services make it possible for your business to split responsibilities for Help Desk services transparently between your in-house IT team and Progent's nationwide pool of certified desktop support technicians and matter experts (SMEs). Progentís Help Desk Co-management service is an advanced service desk solution based on the top professional services automation platform for handling service requests, ticketing, responsibility, progress tracking, and metrics.
Progent's Help Desk Call Center consulting support can support you in establishing an effective new Help Desk Call Center or improving your established organization, evaluating or modifying Help Desk application software to address the special requirements of your corporation, or providing occasional phone support personnel to supplement your in-house Call Center team during demanding situations such as software migrations, major upgrades, or rolling out new applications.
Progent's Help Desk staff of seasoned network experts offers your computer users in Mobile Alabama quick assistance from an effective network service group with substantial experience delivering phone help and online diagnostics for computer environments powered by UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to earn the Call Center perception as a crucial driver of company performance, and Progent's intent is to solve instead of just report technical problems.
Applications Support: Education, Custom Development, and Problem Solving
Progent's Applications Experts Team offers remote professional engineering support and training in specific application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also offers consulting expertise, custom programming, and education for Microsoft applications such as CRM, Microsoft Project, Microsoft Word, and Office Excel. For additional information on Progent's expertise, programming, and training offerings for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, see Progent's Applications Experts Services.
Progent's Apple Mac consultants can promote the creative components of Apple Mac systems by delivering remote help support and training in imaging, sound, and motion video. Progent's support professionals can provide help in a range of Apple Mac applications such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also assist you with special projects like capturing or digitizing audio/video or configuring an audio/video production facility.
Remote Network Monitoring Services
Progent can provide businesses in Mobile Alabama online network and server monitoring services powered by Microsoft Operations Manager IT infrastructure monitoring and reporting, adapted by Progent to accommodate your business so that your computer maintenance is proactive rather than reactive. By spotting possible problems before they evolve into network outages, remote monitoring can ward off disruptive and costly information system breakdowns. Progent can also utilize system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft systems, or networks based on a variety of platforms.
To contact Progent about emergency phone-based help with UNIX, Linux, Sun Solaris, or macOS and OS X environments, visit Progent's Urgent Online Support, phone 1-800-993-9400, or see Contact Progent.
Alabma State Contact Information:
Progent offers consulting services and onsite technical support throughout Alabama.
Progent locations in Alabma State