For small and midsize companies located in Mobile or anywhere in Alabama, Progent offers help for information systems powered by UNIX or Linux or for environments that feature a combination of UNIX and Microsoft Windows technology. Progent has provided remote support to companies in every state in the U.S. (Refer to Progent's customer testimonials). Progent also offers the consultation Cisco CCIE engineers for challenging connectivity problems, plus the assistance of CISA and CISM-accredited security consultants to handle advanced security design and disaster recovery preparedness.
Progent's remote support services offer excellent leverage because they have the practical background and the advanced technology to solve most network issues quickly. Efficient support lowers direct costs because solutions require fewer billable consulting minutes. Online support also eliminates the cost of dispatching a consultant to your site. Your company saves even more with indirect expenses by minimizing or avoiding system outages and related losses resulting from business disruption, disgruntled clients, idle employees, and de-focused executives.
Progent's pricing policy for remote help is designed to maximize the impact of your IT service dollar. Progent charges per minute for telephone-based assistance, so you owe only for the support that you receive. Unlike many online service firms, Progent imposes no service activation surcharge or minimum payments. Progent's per-minute billing unit and clean model for billing avoid scenarios where fast solutions manage to end up as substantial invoices. Progent's penchant for solving problems quickly translates into your business spending less cash.
Progent's Remote Service Technologies
Through years of experience, Progent has refined a set of customized technologies and field-proven processes that promote the highest level of efficiency for remote consulting and troubleshooting for small and midsize business IT networks. Progent offers safe Virtual Private Network support for gateways from multiple leading sources including Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Secure VPN connectivity enables the experts of Progent's remote service group to communicate with your company's network remotely without compromising network security.
Progent's proprietary technical support reporting system keeps extensive records of the support that Progent's clients have received. Progent's team engineers have access to the records of support rendered to every Progent client by every Progent consultant. This archive of anomalies and fixes is organized as an easily retrievable internal knowledge base that permits Progent's online support engineers to communicate their knowledge company-wide to ensure that the effectiveness of Progent's technical support improves over time. Progent's advanced accreditations and close associations with important industry leaders including Cisco and Microsoft permit access to additional extensive support knowledge bases and allow quick access to manufacturers' internal engineering staff so Progent's remote service specialists can determine the most efficient resolutions promptly.
Get Online UNIX/Linux, Solaris, or macOS and OS X Computer Support from Progent
To access Progent's remote services in Mobile or anywhere in Alabama or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has a critical need for IT help, go to Immediate Emergency Support.
Phone-based Technical Support Services Offered Progent
Progent's online consulting engineers possess advanced credentials in an extensive array of products and technologies. This breadth of technical skills allows Progent's consultants to address virtually any problem that may crop up in a small company network. Certificates earned by Progent support experts in UNIX-family technologies include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent service experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional (CCSP), Voice Professional, and Design Associate.
To support businesses with mixed-operating system networks, Progent also offers the services of engineers who have advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP network security experts, and CISSP-ISSAP engineers.
Remote technical services Offered by Progent to clients in Mobile and anywhere in the state of Alabama include:
Additional Support Services Offered by Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X online support services address a wide range of computer technology including network architecture, messaging systems, network and operational security, UNIX/Linux and Windows coexistence, virtual server products for server hardware economization and simplified management, and transitioning from older systems to current MS Windows or Linux-based solutions. Progent's team-oriented approach to resolving network problems enables quick escalation, if necessary, to consultants with appropriate experience to handle challenging situations. This accelerates solutions of urgent problems, minimizes lost productivity, and cuts support expense.
Progent's UNIX and Linux consultants can provide urgent online assistance for resolving anomalies affecting UNIX, Linux, or Solaris systems based on popular variants of UNIX such as:
Major Linux versions for which Progent can provide expertise include:
- Debian GNU/Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert certification is the top accreditation for networking engineers, and validates a consultant's technical knowledge at the master level. Cisco CCIEs know how to resolve even the most stubborn issues encountered in network infrastructure planning, deployment, management, protection, and troubleshooting. Cisco qualified CCIEs work on a privileged basis with Cisco's in-house support staff in isolating problems with Cisco IOS network management tools and developing workarounds or identifying software patches. Cisco CCIEs represent an excellent cost-effectiveness because their depth of expertise allows them to find solutions for the most difficult problems quickly. In common instances, less experienced service providers can wrestle for many hours or days with the same tasks that a CCIE can resolve in a few minutes.
Few service providers make Cisco-qualified CCIEs accessible to help small and mid-size companies. Progent can provide fast telephone contact with a Cisco-qualified CCIE so your company can get immediate assistance for complex network problems that are hurting worker efficiency but are beyond the comfort zone of your ordinary network maintenance providers. Progent's Cisco-qualified CCIE engineers can communicate with your environment by means of advanced remote troubleshooting technology to perform efficient, safe, and economical analysis and repair.
Progent's Cisco-qualified CCIEs offer assistance with the complete line of Cisco's top-selling family of connectivity devices including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, secure high-speed and integrated services routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, wired and wireless Voice phones and systems, Catalyst Series switches, as well as Virtual Private Network (VPN) products.
Authorized MS Windows Expertise
Progent's Microsoft-expert online service experts can provide computer system troubleshooting and consulting help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the assistance of support professionals who can assist your company with a broad range of platform support such as
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
Microsoft Exchange Server 2019 integration,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 consulting,
Exchange 2010 maintenance,
SharePoint Server 2016 migration consulting services,
SharePoint 2019 planning and deployment,
Microsoft Skype for Business Server migration consulting, Lync Server 2013 integration and Microsoft Communications Server troubleshooting, Forefront TMG administration and ISA Server 2006 migration, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and development, and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server and Server Online planning,
SBS Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent in addition offers a wide range of remote desktop support such as Windows 7 integration, preparing for to 64-bit workstation applications, integrating Microsoft Office 2010, and automating PC desktop image creation.
CISM and CISSP Certified Network Security Professionals
Progent's accredited CISSP and ISSAP network security engineers can provide a range of system protection services to strengthen the immunity of your UNIX/Linux, Sun Solaris, Mac or Windows environment against attacks or assist you to clean up rapidly after a serious breach. Security consulting services available from Progent cover comprehensive security audits using utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Nikto; rapid recuperation from virus and worm assaults; integrating firewalls; establishing secure architectures for remote and mobile access; protecting your email system from viruses, spam and directory harvest attacks; and managing round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent can provide advanced remote support services to help businesses of any size connect their networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and manage hybrid ecosystems that support Windows and Linux systems and apps in either cloud-centric systems or in hybrid architectures that seamlessly combine physical resources along with public cloud services. To assist you to incorporate public cloud services with networks, Progent can provide a range of public cloud migration support services such as Office 365 Exchange Online integration with on-premises Exchange, Azure hybrid cloud integration, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over 20 years of background delivering advanced consulting services remotely, and Progent can help you successfully carry out your cloud migration initiatives quickly and within your budget.
Progent offers the skills of seasoned online consulting experts for contract projects that small companies often request. Billing charges for longer-term development or consulting projects are determined based on the level of expertise of the consultants assigned. Progent's background in these special fields of computer technology allows clients to execute critical initiatives within budget and on time. Progent's project-based online engineering services include:
How Your Mobile Business Can Contact Progent's Online Technical Support Professionals
Call Center Support
Progent's Help Desk service options for small businesses with environments based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include full-service Call Center outsourcing, Virtual Helpdesk support services, and Help Desk consulting. Progent's Standard Call Center services are well suited for smaller organizations who don't have the budget to create an in-house Help Desk but who require quick communication with an efficient Help Desk Call Center with professional phone support plus the in-depth expertise to escalate complex trouble tickets to advanced consultants.
Progentís shared Help Desk services make it possible for your IT organization to share the load for Help Desk services seamlessly between your in-house IT team and Progent's large roster of certified desktop support engineers and subject matter experts. Progentís shared Help Desk service is a collaborative support solution built around the top PSA tool for handling end-user service requests, ticketing, responsibility, status tracking, and reporting.
Progent's Help Desk Call Center consulting services can support you in creating an efficient new Help Desk or improving your current organization, evaluating or customizing Call Center software products to handle the special demands of your business, or adding temporary phone support personnel to supplement your internal Call Center resources to handle unusually busy scenarios like software transitions, major updates, or installing brand new applications.
Progent's Help Desk staff of seasoned information technology experts gives your workers in Mobile or anywhere in the state of Alabama rapid contact with an effective technical support resource with years of experience offering telephone-based consulting and online troubleshooting for computer environments based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to give the Call Center perception as a key contributor to business performance, and Progent's goal is to fix rather than simply annotate network issues.
Applications Services: Training, Custom Programming, and Troubleshooting
Progent's Applications Experts Group offers remote advanced consulting support and training in specific application fields that include ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also can provide consulting, programming, and education for popular Microsoft business applications such as Microsoft CRM, MS Project, Microsoft Office Word, and Microsoft Excel. To learn more information on Progent's expertise, customization, and education services for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Services.
Progent's Apple Mac consultants can support the artistic elements of Mac environments by providing phone-based consulting support and education in graphics, sound, and video. Progent's consultants can provide help in a large selection of Mac applications such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also assist you with special procedures such as capturing or digitizing audio or video or building an audio/video post production studio.
Online Network Monitoring Support
Progent offers businesses in Mobile, or anywhere in the state of Alabama, online network and server monitoring support based on Microsoft Operations Manager IT infrastructure monitoring and reporting, customized by Progent to fit your business so that your computer maintenance is proactive and automated. By detecting looming issues before they evolve into full-scale emergencies, system monitoring can head off disruptive and expensive network failures. Progent can also use network monitoring tools such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows environments, or systems powered by a mix of platforms.
To get in touch with Progent about emergency online support with UNIX, Linux, Solaris, or macOS and OS X networks, go to Progent's Nationwide Phone-Based Help, telephone 1-800-993-9400, or refer to Contact Progent.