For small and midsize businesses in Mobile or anywhere in Alabama, Progent provides help for computer systems powered by UNIX or Linux or for environments that feature a mix of UNIX and Windows platforms. Progent has provided remote troubleshooting to businesses in all 50 states in the U.S. (Refer to Progent's client testimonials). Progent also can furnish the consultation Cisco CCIE network specialists for complex infrastructure issues, as well as the assistance of CISA and CISSP-accredited security engineers to handle advanced security architecture and business continuity planning.
Progent's online support engineers offer excellent leverage due to the fact that they have the practical experience and the sophisticated tools to solve the majority of information system problems rapidly. Efficient support lowers direct costs since solutions require a smaller number of billable minutes. Remote help also avoids the cost of dispatching an engineer to your location. Your company benefits even more in incidental costs by reducing or avoiding network outages and associated costs stemming from business disruption, upset customers and vendors, unproductive workers, and distracted executives.
Progent's pricing policy for remote help is designed to maximize the impact of your IT service dollar. Progent bills by the minute for telephone-based consulting, so you owe exclusively for the services that you actually get. Unlike typical online service companies, Progent requires no service activation charge or minimum fees. Progent's one-minute granularity and clean model for billing eliminate situations where speedy. minor fixes somehow end up as substantial invoices. Progent's penchant for disposing of problems quickly translates into your company spending less money.
Progent's Remote Technical Support Technologies
Through years of experience, Progent has refined an array of optimized tools and field-tested processes that ensure the highest degree of effectiveness for remote technical support and repair for small and midsize business IT systems. Progent offers protected Virtual Private Network support for VPN gateways from a variety of popular companies such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Protected VPN connectivity enables the consultants of Progent's Technical Response Center to link to your system without compromising system security.
Progent's sophisticated technical support database system maintains comprehensive documentation describing all service that Progent's customers have been provided. Progent's team engineers have access to the records of assistance delivered to every Progent customer by any engineer. This database of trouble tickets and responses is stored as a readily searchable support database that enables Progent's online technical experts to share their knowledge company-wide to make sure that the effectiveness of Progent's support improves daily. Progent's high-level certifications and working associations with major vendors such as Cisco and Microsoft make available other massive support knowledge bases and permit quick access to manufacturers' internal product engineers with the result that Progent's remote service specialists are able to find optimal solutions promptly.
Start Receiving Online UNIX/Linux, Solaris, or macOS and OS X Technical Assistance from Progent
To get started with Progent's remote support in Mobile or anywhere in Alabama or to find out additional information about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has an urgent requirement for network help, visit Immediate Urgent Support.
Phone-based Technical Support Services Offered Progent
Progent's online consulting experts offer advanced credentials in an extensive set of products and technologies. This wide range of capability permits Progent's consultants to address virtually any crisis that may crop up in a small business information system. Certifications earned by Progent engineers in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications awarded to Progent technical support experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, CCSP, Voice Professional (CCVP), and Design Associate.
To support customers with mixed-OS networks, Progent also offers the skills of engineers who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional engineers.
Online services Offered by Progent to small businesses in Mobile and anywhere in the state of Alabama include:
Additional Consulting Services Available from Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X online support services address a wide range of information technology such as network infrastructure, email solutions, network and operational security, UNIX/Linux and Windows integration, VMware products for server hardware economization and easy administration, and migration from legacy applications to the latest Microsoft Windows or Linux solutions. Progent's group-based approach to resolving network issues enables fast escalation, when required, to consultants with task-relevant experience to tackle challenging situations. This expedites solutions of critical problems, minimizes lost productivity, and cuts support costs.
Progent's UNIX/Linux support engineers can provide urgent remote help for resolving problems within UNIX/Linux systems powered by leading variants of UNIX such as:
Important Linux variants for which Progent offers expertise include:
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco CCIE credential is the top recognition for networking consultants, and certifies an individual's network technology knowledge at the master level. CCIEs know how to handle even the most complex issues occurring in network infrastructure design, integration, management, security, and repair. Cisco qualified CCIEs can cooperate closely with Cisco's in-house support staff in analyzing problems with Cisco IOS network management tools and developing workarounds or locating software updates. CCIEs provide excellent cost-effectiveness since their broad expertise enables them to solve the most difficult problems quickly. In many instances, less experienced service providers can struggle for many hours or days with the same problems that a Cisco-qualified CCIE can resolve in a few minutes.
Few consulting providers make Cisco-qualified CCIEs available to assist small and mid-size businesses. Progent offers quick telephone contact with a CCIE so you can receive immediate support for severe network infrastructure issues that are crippling business productivity but are not within the experience of your local network support group or consultant. Progent's CCIE support experts can communicate with your computer system via state-of-the-art on-line support technology to provide quick, secure, and economical analysis and remediation.
Progent's CCIEs can provide consulting for all of Cisco's industry-leading family of infrastructure appliances such as PIX Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Modules, protected high-speed and IS routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) phones and systems, Catalyst Series switches, plus Virtual Private Network technology.
Authorized Microsoft Windows Support
Progent's Microsoft-expert online support engineers can provide computer system troubleshooting and IT support for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the expertise of consulting engineers who can help your company with a broad range of platform support services including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
Microsoft Exchange 2016 Server planning and deployment, Exchange Server 2013 integration,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2016 migration and hybrid deployment consulting,
SharePoint Server 2013 design,
Skype for Business Server planning and deployment consulting, Lync Server 2013 integration and Microsoft Communications Server 2007 upgrade, Microsoft Forefront TMG administration and ISA Server migration, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server and Server Online training,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a wide range of online desktop support and troubleshooting services including Windows 7 migration support, moving to 64-bit desktop applications, integrating Office 2010, and streamlining PC desktop image creation.
CISSP, ISSAP, and CISM Certified Network Security Specialists
Progent's qualified CISM and CISSP security consultants can provide a range of security solutions to bolster the defenses of your UNIX/Linux, Sun Solaris, Apple Mac or Windows environment against internal or external threats or assist you to recuperate rapidly after a damaging breach. Security support services offered by Progent include: in depth network security evaluation utilizing utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Solar Winds tools and Hydra; quick recuperation from malicious assaults; installing firewalls; establishing safe techniques for off-site and mobile communication; securing your email system from viruses, spam and DHA attacks; and offering round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced online support services to help organizations of any size integrate their IT infrastructure with leading public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to design and administer cost-effective environments that can include Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid topologies that utilize physical resources as well as cloud services. To help you to incorporate public cloud services with physical datacenters, Progent can provide a range of public cloud integration services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of background delivering high-level consulting services remotely, and Progent can make sure you complete your cloud migration projects on schedule and within your budget.
Progent offers the skills of seasoned remote consulting professionals for special IT projects that small businesses frequently request. Progent's rates for longer-term development or consulting tasks are set based on the qualifications of the consultants involved. Progent's experience with these special areas of computer technology enables clients to complete critical initiatives within budget and on schedule. Progent's project-based remote engineering services include:
How Your Mobile Company Can Contact Progent's Remote Service Experts
Help Desk Call Center Services
Progent's Call Center service offerings for small and midsize companies with networks based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Call Center outsourcing, Virtual Helpdesk services, and Call Center process consulting. Progent's Help Desk outsourcing services are ideal for smaller companies who lack the resources to create an in-house Call Center but who require quick response from a reliable Help Desk with proficient phone support as well as the technical depth to escalate the most challenging trouble tickets to high-level engineers.
Progentís Virtual Help Desk is intended for bigger businesses and serves as a seamless supplement to your current Call Center staff. Progent's Virtual Help Desk can act as an escalation resource for complex computer system issues, or be ready in overflow circumstances when your regular service providers are swamped.
Progent's Help Desk consulting services can assist you in building an effective new Call Center or revamping your existing organization, evaluating or enhancing Help Desk Call Center application software to address the unique demands of your business, or providing temporary phone support staff to supplement your in-house Help Desk group to deal with unusually busy events like software migrations, major updates, or installing new applications.
Progent's Help Desk Call Center staff of seasoned information technology professionals provides your customers in Mobile or anywhere in the state of Alabama instant access to a reliable technical support resource with extensive background offering telephone-based help and online diagnostics for IT systems based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to earn the Call Center the reputation as a crucial driver of business productivity, and Progent's intent is to solve and not just document technical problems.
Applications Services: Training, Development, and Problem Solving
Progent's Applications Experts Group provides online and in-depth consulting support and training in specific application fields that include ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also can provide consulting expertise, custom development, and education for familiar Microsoft business applications such as Microsoft CRM, MS Project, MS Office Word, and Microsoft Office Excel. To find out more concerning Progent's expertise, custom development, and education services for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Team.
Progent's Mac consultants can nurture the creative elements of Apple Mac environments by delivering remote help services and education in imaging, sound, and motion video. Progent's consultants offer expertise in a variety of Mac applications such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also assist you with common jobs like scanning or digitizing audio/video or building an audio/video production lab.
Remote Network and Server Monitoring Support
Progent offers businesses in Mobile, or anywhere in the state of Alabama, online network monitoring services based on Microsoft Operations Manager network monitoring and reporting, customized by Progent to fit your environment so that your IT support is proactive and automated. By detecting looming trouble spots before they evolve into crashes, remote monitoring can head off inconvenient and expensive information system breakdowns. Progent can also assist with network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft systems, or networks based on a mix of operating systems.
To contact Progent about emergency online support with UNIX/Linux, Sun Solaris, or macOS and OS X computer systems, go to Progent's Emergency Remote Support, telephone 1-800-993-9400, or visit Contact Progent.