For small and midsize companies in Mobile or anywhere in Alabama, Progent provides support for computer systems powered by UNIX or Linux or for networks that feature a mix of UNIX and Microsoft technology. Progent has provided remote troubleshooting to companies in all 50 states in the United States. (See Progent's client testimonials). Progent also offers the expertise of CCIE-qualified engineers for complex connectivity issues, plus the assistance of CISA and CISM-accredited security engineers to handle high-level security architecture and business continuity preparedness.
Progent's remote technical support services represent exceptional value because they are equipped with the real-world background and the sophisticated tools to solve the majority of information system problems quickly. This lowers immediate costs since service calls require a smaller number of chargeable consulting minutes. Online help also avoids the expense of dispatching an engineer to your location. Your organization saves additionally with incidental expenses by minimizing or avoiding network outages and associated losses stemming from business discontinuity, disgruntled clients, unproductive employees, and distracted management.
Progent's billing policy for remote support is designed to maximize the impact of your network support dollar. Progent charges on a per-minute basis for telephone-based assistance, so you owe only for the services that you actually get. In contrast to typical remote support organizations, Progent requires no service activation charge or minimum payments. Progent's per-minute granularity and simple policy for billing eliminate scenarios where quick fixes somehow turn into substantial bills. Progent's skill at disposing of technical issues quickly translates into your company saving cash.
Progent's Online Support Technologies
Over the years, Progent has developed an arsenal of optimized tools and proven processes that ensure the maximum degree of effectiveness for remote engineering help and troubleshooting for small and midsize business information networks. Progent provides protected Virtual Private Network support for VPN gateways from multiple leading vendors such as Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Protected VPN access enables the engineers of Progent's online support team to access your company's computer system remotely without compromising corporate security.
Progent's sophisticated customer support reporting system maintains detailed records of the support that Progent's clients have been provided. Progent's authorized consultants have the benefit of the details of services provided to each customer by any engineer. This history of issues and repairs is stored as a conveniently searchable proprietary database that allows Progent's online support professionals to share their knowledge company-wide to ensure that the value of Progent's technical support improves daily. Progent's advanced accreditations and close relationships with key technology companies including Cisco and Microsoft permit access to other extensive support knowledge bases and allow quick response from manufacturers' in-house engineering staff with the result that Progent's remote consulting specialists are able to find optimal solutions promptly.
Start Receiving Online UNIX, Linux, Sun Solaris, or Apple macOS and OS X Network Assistance from Progent
To access Progent's remote support in Mobile or anywhere in Alabama or to find out additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has an urgent requirement for IT support, visit Immediate Urgent Support.
Online Support Services Available from Progent
Progent's remote technical service professionals offer certified skills in a comprehensive set of technologies. This wide range of capability allows Progent's engineers to resolve almost any emergency likely to crop up in a small business information system. Credentials awarded to Progent engineers in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials awarded to Progent technical support consultants include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional (CCSP), Voice Professional (CCVP), and Design Professional.
To provide assistance to businesses with mixed-platform environments, Progent also offers access to consultants with high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity specialists, and CISSP-ISSAP engineers.
Remote support available from Progent to small businesses in Mobile and throughout the state of Alabama include:
Additional Consulting Services Offered by Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X phone-based support services cover a wide spectrum of information technology such as system infrastructure, messaging solutions, network and operational security, UNIX/Linux and Windows integration, VMware technologies for server hardware consolidation and easy administration, and migration from legacy applications to the latest MS Windows or Linux-based solutions. Progent's team-based methodology for solving technical issues promotes fast escalation, if necessary, to engineers with task-relevant experience to tackle challenging situations. This accelerates solutions of urgent problems, reduces network downtime, and lowers support costs.
Progent's UNIX/Linux support engineers can provide emergency online assistance for troubleshooting problems affecting UNIX, Linux, or Solaris systems powered by popular variants of UNIX such as:
Important Linux versions for which Progent can provide expert support include:
- Apple macOS and OS X
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SUSE Linux
- Slackware Linux
Talk to a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the top recognition for network professionals, and validates a consultant's network technology skills at the master level. Cisco qualified CCIEs can deal with the most intractable problems associated with network infrastructure design, installation, management, security, and repair. Cisco qualified CCIEs work closely with Cisco's internal engineers in isolating anomalies with IOS network administration utilities and developing alternate approaches or identifying software patches. Cisco CCIEs offer excellent value because their deep experience enables them to solve the most intractable problems rapidly. In typical instances, less qualified engineers can struggle for hours or even days with identical tasks that a Cisco-qualified CCIE can dispose of in a few minutes.
Few consulting organizations make Cisco-qualified CCIEs available to support small and medium sized companies. Progent offers fast telephone access to a Cisco-qualified CCIE so you can get immediate support for complex network infrastructure issues that are lowering worker productivity but are beyond the experience of your local IT maintenance resources. Progent's Cisco-qualified CCIE consultants can tie into your network using the latest remote troubleshooting tools in order to provide quick, secure, and affordable analysis and remediation.
Progent's Cisco-qualified CCIEs can provide assistance with the complete line of Cisco's popular family of infrastructure appliances including PIX Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Modules, secure high-speed and integrated services routers, Aironet wireless access points, Cisco Meraki cloud-managed access points, VoIP phones and systems, Catalyst family switches, as well as VPN solutions.
Certified Windows Support
Progent's Microsoft-certified remote support engineers can provide network troubleshooting and consulting help for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can provide your business the assistance of consulting engineers who can help you with a wide range of technology support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
MS Exchange 2016 planning and deployment, Exchange 2013 integration,
Exchange Server 2010 management,
SharePoint Server design,
Skype for Business migration consulting, Lync Server 2013 integration and Microsoft Communications Server upgrade, Microsoft Forefront TMG administration and ISA Server maintenance, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server training,
Small Business Server support, and
Windows Essentials cloud integration.
Progent in addition offers a full array of remote PC desktop support services including Windows 7 migration help, preparing for to 64-bit desktop applications, integrating Microsoft Office 2010, and automating desktop configuration.
CISSP and ISSAP Qualified Network Security Engineers
Progent's accredited CISM and CISSP security engineers can provide a range of system protection services that can improve the protection of your UNIX, Linux, Sun Solaris, Mac or Microsoft Windows environment against internal or external threats or assist your business to clean up quickly following a damaging breach. Security solutions offered by Progent cover comprehensive network security evaluation using utilities such as GFI LANguard NSS, AMAP Application Scanner, and products from Solar Winds tools and Netcat; fast recovery from malicious assaults; integrating firewalls; establishing safe mechanisms for remote and mobile access; protecting your email infrastructure from spam and directory harvest attacks; and establishing round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent offers expert remote consulting support to help organizations of all sizes connect their IT infrastructure with leading public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist your it team to design and administer cost-effective environments that can include Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid network models that seamlessly combine local IT assets along with public clouds. To assist you to incorporate cloud services with physical datacenters, Progent can provide a variety of cloud integration services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of experience delivering advanced consulting support online, and Progent can make sure you complete your cloud integration initiatives quickly and within your budget.
Progent can provide the services of seasoned remote consulting experts for contract IT projects that small companies frequently need. Billing charges for longer-term consulting projects are set based on the qualifications of the consultants assigned. Progent's background in these special areas of computer technology allows customers to complete major initiatives economically and on schedule. Progent's project-based online engineering solutions include:
How Your Mobile Company Can Contact Progent's Online Technical Support Experts
Help Desk Call Center Services
Progent's Call Center support alternatives for small and midsize organizations with environments that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk Call Center outsourcing, Virtual Helpdesk services, and Call Center consulting. Progent's Help Desk outsourcing services are designed for small organizations who don't have the resources to assemble and manage an in-house Help Desk but who require fast communication with an efficient Help Desk Call Center with professional telephone assistance as well as the technical depth to escalate complex trouble tickets to high-level engineers.
Progentís Virtual Call Center is designed for larger companies and acts as a seamless supplement to your established Call Center resources. Progent's Virtual Help Desk Call Center can act as an escalation alternative for the toughest computer system problems, or be ready in overflow circumstances when your ordinary support engineers are overwhelmed.
Progent's Help Desk Call Center consulting support can support you in building an effective new Help Desk Call Center or revamping your established organization, evaluating or modifying Help Desk software to handle the particular requirements of your business, or providing temporary online personnel to reinforce your existing Help Desk Call Center team to deal with unusually busy events like software migrations, mass updates, or rolling out brand new applications.
Progent's Help Desk team of veteran network professionals provides your clients in Mobile or anywhere in the state of Alabama rapid contact with a dependable support resource with extensive background providing phone support and online repair service for networks powered by UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's charter is to earn the Call Center perception as a solid contributor to business performance, and Progent's aim is to solve rather than simply annotate technical issues.
Applications Services: Training, Custom Development, and Problem Solving
Progent's Applications Consulting Team can supply remote and in-depth consulting expertise and training in key application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can provide consulting expertise, programming, and education for familiar Microsoft business applications such as CRM, Project, Microsoft Word, and Office Excel. To read more concerning Progent's expertise, custom programming, and training offerings for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Team.
Progent's Apple Mac experts can nurture the imaginative elements of Mac computing by delivering remote help support and training in graphics, audio, and motion video. Progent's consultants offer assistance in a range of Apple Mac applications such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also assist you with common procedures like scanning or digitizing audio or video or building an audio/video production facility.
Remote Network Monitoring Services
Progent can provide businesses in Mobile, or anywhere in the state of Alabama, online network monitoring support centered around Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent to accommodate your environment so your network support is proactive rather than reactive. By detecting emerging trouble spots before they grow into crashes, automated monitoring can head off inconvenient and expensive information system failures. Progent can also provide help with network monitoring utilities such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft networks, or systems that incorporate multiple OS platforms.
To get in touch with Progent about emergency phone-based assistance with UNIX/Linux, Solaris, or Apple macOS and OS X environments, visit Progent's Emergency Remote Help, phone 1-800-993-9400, or go to Contact Progent.