For small and midsize companies in Mobile or anywhere in Alabama, Progent offers technical support for information systems powered by UNIX or Linux or for environments that include a combination of UNIX-family systems and Microsoft Windows platforms. Progent has delivered remote support to companies in every state in the U.S. (Refer to Progent's customer recommendations). In addition, Progent offers the expertise of Cisco CCIE engineers for challenging connectivity problems, as well as the assistance of CISSP-certified security consultants to handle high-level security architecture and disaster recovery preparedness.
Progent's remote support services offer exceptional value due to the fact that they are equipped with the real-world background and the advanced technology to solve most network issues rapidly. This lowers direct costs because service calls require a smaller number of chargeable consulting minutes. Remote support also avoids the cost of sending an engineer to your site. Your organization benefits even more in indirect expenses by minimizing or eliminating system outages and related costs stemming from business disruption, upset clients, unproductive employees, and de-focused executives.
Progent's pricing policy for remote help is structured to stretch your network support investment. Progent charges on a per-minute basis for telephone-based consulting, so you owe just for the services that you receive. Unlike typical remote support firms, Progent requires no initialization fee or minimum job duration. Progent's one-minute billing unit and simple policy for billing do away with situations where fast fixes somehow end up as big tabs. Progent's penchant for disposing of technical issues efficiently translates into your business saving cash.
Progent's Remote Technical Support Technologies
Through years of experience, Progent has refined a set of customized tools and field-proven processes that ensure the maximum degree of effectiveness for remote engineering help and repair for small and midsize business information systems. Progent offers secure VPN support for VPN gateways from multiple popular sources including Microsoft, Cisco, Juniper, Netscreen and Watchguard. Protected VPN access enables the engineers of Progent's online support team to link to your network remotely without violating network security.
Progent's sophisticated service database system stores thorough documentation for the support that Progent's clients have received. Progent's staff consultants have access to the records of services provided to each client by every Progent consultant. This database of issues and fixes is structured as an easily retrievable internal database that permits Progent's remote technical professionals to communicate their knowledge company-wide to make sure that the quality of Progent's technical support grows daily. Progent's advanced accreditations and close associations with important industry leaders such as Cisco and Microsoft make available additional extensive technical databases and allow quick access to vendors' internal product engineers so Progent's remote consulting specialists are able to find optimal resolutions in the least time.
Get Online UNIX/Linux, Sun Solaris, or Apple macOS and OS X Technical Assistance from Progent
To access Progent's phone support in Mobile or anywhere in Alabama or to learn additional information about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, visit Immediate Emergency Support.
Phone-based Support Services Provided by Progent
Progent's remote technical service engineers possess certified skills in an extensive set of products and technologies. This wide range of capability permits Progent's engineers to handle practically any emergency likely to occur in a small or midsize business information system. Certificates awarded to Progent engineers in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials earned by Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional (CCSP), Voice Professional (CCVP), and Design Associate.
To help customers with mixed-OS networks, Progent also offers access to consultants who have high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include CISM consultants, CISSP network security experts, and CISSP-ISSAP consultants.
Remote technical services available from Progent to small businesses in Mobile and throughout the state of Alabama include:
Special Support Services Offered by Progent
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and macOS and OS X online support services address a wide spectrum of information technology such as system infrastructure, email solutions, system and operational security, UNIX and Windows coexistence, VMware technologies for server economization and simplified management, and migration from older systems to the latest MS Windows or Linux-based environments. Progent's team-based approach to resolving network problems promotes quick escalation, if necessary, to consultants with appropriate expertise to tackle challenging scenarios. This accelerates solutions of critical problems, minimizes lost productivity, and cuts support expense.
Progent's UNIX and Linux consultants can provide emergency remote help for resolving problems within UNIX/Linux systems based on leading variants of UNIX including:
Major Linux versions for which Progent offers expertise include:
- RedHat Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco CCIE certification is the highest recognition for network infrastructure consultants, and validates a person's networking skills at the master level. Cisco CCIEs know how to resolve even the most difficult problems occurring in network infrastructure planning, deployment, administration, security, and problem solving. CCIEs work on a privileged basis with Cisco's internal product support engineers in isolating anomalies with Cisco IOS Software network administration utilities and developing alternate approaches or identifying program updates. Cisco qualified CCIEs are an excellent value because their broad expertise permits them to find solutions for even the most intractable problems quickly. In typical cases, less qualified service providers can struggle for many hours or even days with the same problems that a CCIE can resolve in minutes.
Few service firms make CCIEs accessible to support small and mid-size companies. Progent can provide quick telephone contact with a Cisco-qualified CCIE so your company can receive timely help for serious network issues that are impacting worker productivity but are outside the comfort zone of your ordinary computer service resources. Progent's Cisco CCIE consultants can connect to your computer system using advanced remote support tools in order to provide quick, secure, and economical analysis and repair.
Progent's Cisco-qualified CCIEs can provide consulting for the complete line of Cisco's market leading family of networking devices such as PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Modules, protected high-speed and integrated services routers, wireless access points and bridges, Meraki cloud-managed APs, VoIP systems, Catalyst family switches, plus Virtual Private Network technology.
Certified Windows Experts
Progent's Microsoft-certified online service engineers can deliver computer system troubleshooting and consulting help for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the expertise of support professionals who can assist your company with a broad variety of technology support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
MS Exchange Server 2016 migration, Microsoft Exchange Server 2013 configuration,
Exchange Server 2010 management,
SharePoint Server development,
Microsoft Skype for Business Server migration consulting, Lync Server 2013 management and Microsoft Office Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, MS SQL Server 2017 expertise, SQL Server 2016 migration and programming, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server and Server Online training,
SBS Server support, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a full range of remote desktop services such as Microsoft Windows 7 migration help, moving to 64-bit desktop software, integrating Office 2010, and automating workstation deployment.
CISSP, ISSAP, and CISM Qualified Network Security Experts
Progent's qualified CISM and CISSP network security engineers can provide a variety of security services to improve the protection of your UNIX, Linux, Solaris, Mac or Windows environment against attacks or assist your business to clean up rapidly following a damaging breach. Security solutions offered by Progent include: thorough network security evaluation using utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Solar Winds tools and Netcat; fast recovery from virus and worm attacks; installing firewalls; establishing safe architectures for off-site and mobile communication; defending your email infrastructure against viruses, spam and directory harvest attacks; and instituting round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent offers expert remote consulting support to help businesses of any size integrate their IT infrastructure with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage cost-effective environments that can include Windows and Linux systems and applications in both cloud-centric systems or in hybrid architectures that combine on-premises IT assets as well as cloud services. To assist you to incorporate cloud services with networks, Progent offers a variety of public cloud migration services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure hybrid cloud integration, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of experience delivering advanced consulting expertise remotely, and Progent can make sure you complete your cloud integration projects quickly and affordably.
Progent can provide the skills of world-class remote consulting professionals for contract IT projects that small businesses often need. Progent's rates for longer-term development or consulting projects are set according to the level of expertise of the consultants involved. Progent's experience with these important fields of computer technology allows clients to execute major projects within budget and on schedule. Progent's special online consulting solutions include:
How Your Mobile Business Can Contact Progent's Online Support Experts
Help Desk Call Center Services
Progent's Call Center service options for small businesses with networks that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Help Desk consulting. Progent's Call Center outsourcing services are well suited for small businesses who don't have the resources to create an internal Help Desk Call Center but who need quick access to an effective Call Center with professional telephone assistance plus the available expertise to escalate complex tasks to advanced engineers.
Progentís Virtual Help Desk Call Center is intended for larger companies and serves as a seamless extension of your established Help Desk organization. Progent's Virtual Help Desk can act as an escalation resource for complex network issues, or be available in hectic instances when your other support engineers are overwhelmed.
Progent's Help Desk Call Center consulting services can support you in establishing an effective new Help Desk or enhancing your existing one, evaluating or modifying Call Center software products to handle the special demands of your business, or adding occasional online personnel to reinforce your existing Call Center resources to deal with high-demand situations like software transitions, major updates, or installing new business software.
Progent's Help Desk Call Center staff of seasoned network consultants provides your workers in Mobile or anywhere in the state of Alabama instant communication with a dependable technical support group with years of experience delivering telephone-based help and remote repair service for computer environments based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to earn the Help Desk Call Center perception as a crucial driver of company performance, and Progent's aim is to resolve and not just track IT problems.
Applications Support: Education, Customization, and Problem Solving
Progent's Applications Experts Team provides phone-based and in-depth engineering support and training in key application fields that include ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide expertise, customization, and training for Microsoft applications such as CRM, Microsoft Office Project, Word, and Microsoft Excel. To learn more about Progent's expertise, programming, and education services for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Team.
Progent's Apple Mac consultants can promote the creative aspect of Apple Mac computing by providing phone-based help services and education in imaging, sound, and motion video. Progent's consultants can provide expertise in a range of Apple Mac creative tools such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also assist you with specific projects like capturing or digitizing audio or video or putting together an audio/video production studio.
Online Network and Server Monitoring Support
Progent can provide companies in Mobile, or anywhere in the state of Alabama, remote computer system monitoring support based on Microsoft Operations Manager IT infrastructure monitoring, adapted by Progent to accommodate your business so your computer maintenance is proactive rather than reactive. By anticipating potential trouble spots before they expand into crashes, automated monitoring can avoid stressful and expensive information system breakdowns. Progent can also use system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows environments, or networks based on a variety of OS platforms.
To contact Progent about urgent remote expertise with UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, visit Progent's Emergency Remote Help, telephone 1-800-993-9400, or go to Contact Progent.