For small companies located in Mobile or anywhere in Alabama, Progent provides support for networks powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a mix of UNIX-family systems and Windows platforms. Progent has provided online troubleshooting to businesses in all 50 states in the U.S. (See Progent's client recommendations). In addition, Progent can furnish the consultation Cisco CCIE-certified engineers for challenging connectivity issues, as well as the services of CISSP-accredited security consultants to handle high-level security architecture and disaster recovery planning.
Progent's remote technical support services offer excellent value because they are equipped with the practical experience and the advanced technology to resolve most information system issues quickly. This reduces immediate expenses since service calls accumulate fewer chargeable minutes. Online help also avoids the expense of dispatching a consultant to your site. Your organization benefits even more in incidental costs by reducing or avoiding system downtime and associated losses stemming from business disruption, disgruntled clients, unproductive employees, and distracted management.
Progent's billing model for online support is designed to stretch your IT service dollar. Progent charges per minute for telephone-based consulting, so you are invoiced just for the services that you receive. Unlike many remote service companies, Progent asks for no initialization surcharge or minimum payments. Progent's one-minute granularity and clean model for billing avoid scenarios where quick fixes somehow end up as substantial tabs. Progent's penchant for solving technical issues efficiently results in your company conserving money.
Progent's Remote Service Tools
Over the years, Progent has refined an array of customized tools and proven processes which allow the highest level of effectiveness for online engineering help and repair for small business computer networks. Progent offers secure Virtual Private Network support for gateways from multiple leading companies such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Protected VPN technology allows the staff of Progent's remote service group to communicate with your network without violating system security.
Progent's powerful service database system keeps extensive records of all support that Progent's customers have received. Progent's authorized service personnel have access to the details of all help rendered to each Progent client by every engineer. This archive of anomalies and responses is stored as a readily exploitable proprietary knowledge base that enables Progent's online support experts to communicate their knowledge with the whole team to make sure that the efficiency of Progent's technical support improves over time. Progent's high-level accreditations and close associations with major industry leaders including Cisco and Microsoft permit access to additional vast technical support knowledge bases and permit fast response from manufacturers' in-house engineering staff with the result that Progent's remote consulting experts can come up with the best resolutions in the least time.
Get Online UNIX/Linux, Solaris, or macOS and OS X Technical Support from Progent
To get started with Progent's phone support in Mobile or anywhere in Alabama or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, visit Immediate Emergency Support.
Remote Technical Support Services Provided by Progent
Progent's remote technical support professionals offer advanced credentials in a comprehensive set of disciplines. This broad scope of IT skills enables Progent's consultants to handle practically any crisis that may crop up in a small or midsize company network. Credentials awarded to Progent support experts in UNIX-family platforms include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications earned by Progent service engineers include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional (CCSP), Voice Professional, CCDA and CCDP.
To provide assistance to companies with mixed-OS environments, Progent also provides the services of consultants with high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager consultants, CISSP network security specialists, and CISSP-ISSAP engineers.
Online services Offered by Progent to companies in Mobile and throughout the state of Alabama include:
Additional Consulting Programs Offered by Progent
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X online consulting services cover a wide array of computer technology such as system architecture, messaging systems, network and process security, UNIX/Linux and Windows integration, VMware technologies for server consolidation and simplified management, and migration from legacy systems to current MS Windows or Linux environments. Progent's group-based approach to solving network issues promotes fast escalation, when required, to consultants with task-relevant expertise to handle challenging situations. This accelerates solutions of critical problems, minimizes lost productivity, and lowers support costs.
Progent's UNIX/Linux consultants can offer emergency remote assistance for analyzing anomalies within UNIX/Linux networks powered by popular variants of UNIX including:
Major Linux variants for which Progent can provide expert support include:
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the highest recognition for network professionals, and indicates a person's technical skills at the master level. CCIEs can handle the most intractable issues surrounding network design, integration, maintenance, security, and repair. Cisco qualified CCIEs operate with the highest priority with Cisco's internal product support engineers in analyzing problems with IOS Software network administration utilities and developing alternate approaches or locating program patches. Cisco CCIEs represent an exceptional cost-effectiveness because their depth of expertise enables them to fix the most intractable problems rapidly. In typical instances, less experienced consultants can struggle for hours or days with identical tasks that a Cisco-qualified CCIE can dispose of in minutes.
Few support organizations make Cisco CCIEs available to assist small and medium sized businesses. Progent can provide fast telephone contact with a CCIE so you can get immediate assistance for serious network infrastructure problems that are crippling business efficiency but are beyond the experience of your ordinary network support providers. Progent's Cisco CCIE consultants can communicate with your environment via sophisticated remote troubleshooting technology to provide quick, secure, and affordable diagnosis and remediation.
Progent's Cisco CCIEs can provide expertise in all of Cisco's industry-leading family of connectivity products such as PIX Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module (FWSM), protected broadband and integrated services routers, wireless access points, Meraki cloud-managed Wi-Fi APs, wired and wireless Voice phones and systems, Catalyst family switches, as well as Virtual Private Network solutions.
Certified Microsoft Windows Support
Progent's Microsoft-certified online service engineers offer computer troubleshooting and IT help for all Microsoft server technologies. Progent is a Microsoft Partner and can offer your business the assistance of consulting professionals who can help your company with a broad variety of platform support including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
MS Exchange 2016 Server migration, Microsoft Exchange 2013 integration,
Exchange 2010 management,
SharePoint Server 2013 application development,
Skype for Business migration support, Lync Server 2013 integration and Office Communications Server troubleshooting,
Forefront TMG administration and ISA Server maintenance,
SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager system monitoring,
Project Server and Server Online training,
SBS Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent also can deliver a wide range of remote desktop support such as Windows 7 migration, upgrading to 64-bit desktop software, integrating Microsoft Office 2010, and streamlining workstation deployment.
CISSP, ISSAP, and CISM Qualified Network Security Consultants
Progent's accredited CISM and CISSP security engineers can provide a range of security solutions to improve the defenses of your UNIX, Linux, Sun Solaris, Mac or Microsoft Windows network against internal or external threats or assist your business to recuperate rapidly following a damaging breach. Security consulting services available from Progent include: thorough network security evaluation utilizing tools such as GFI LANguard, NMAP Port Scanner, and software from Solar Winds tools and Netcat; quick recovery from virus and worm attacks; integrating firewalls; designing safe architectures for off-site and mobile connectivity; securing your email system from viruses, spam and DHA attacks; and establishing round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent can provide advanced remote consulting support to help organizations of any size connect their information networks with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist your it team to plan and manage hybrid ecosystems that can include Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid architectures that combine physical IT assets along with public cloud services. To assist you to incorporate public clouds with networks, Progent offers a range of cloud migration services that include Office 365 integration solutions with on-premises Exchange, Azure hybrid cloud solutions, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of background delivering advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration projects quickly and within your budget.
Progent can provide the skills of seasoned online consulting professionals for special IT projects that small companies often need. Progent's charges for ongoing consulting tasks are determined based on the qualifications of the engineers assigned. Progent's experience with these important fields of computer technology allows customers to complete critical initiatives economically and on schedule. Progent's project-based remote engineering solutions include:
How Your Mobile Company Can Contact Progent's Online Support Professionals
Help Desk Call Center Support
Progent's Call Center support alternatives for small organizations with environments based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Help Desk outsourcing, Virtual Helpdesk support services, and Helpdesk consulting. Progent's Help Desk Call Center outsourcing services are a convenient solution for smaller organizations who don't have the resources to support an internal Help Desk but who want fast access to an effective Help Desk Call Center with proficient telephone support as well as the technical depth to escalate complex problems to advanced consultants.
Progentís Virtual Help Desk is designed for bigger businesses and acts as a seamless extension of your current Help Desk organization. Progent's Virtual Help Desk can act as an escalation option to handle complex computer system problems, or be available in overflow instances when your other service providers are overwhelmed.
Progent's Help Desk Call Center consulting expertise can assist you in creating an efficient new Help Desk or enhancing your established organization, identifying or enhancing Call Center software products to handle the unique demands of your corporation, or adding temporary online staff to reinforce your in-house Help Desk group to handle high-demand events such as software transitions, major upgrades, or rolling out brand new applications.
Progent's Help Desk Call Center team of experienced network consultants offers your computer users in Mobile or anywhere in the state of Alabama rapid access to a dependable support group with years of background providing telephone-based help and online diagnostics for IT systems that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to give the Help Desk Call Center perception as a solid contributor to company efficiency, and Progent's aim is to solve instead of simply report IT issues.
Applications Support: Education, Programming, and Problem Solving
Progent's Applications Experts staff offers remote professional consulting expertise and education in special business application areas including Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also offers expertise, custom programming, and education for familiar Microsoft business applications including CRM, MS Office Project, MS Word, and Microsoft Excel. To read additional information concerning Progent's consulting, custom programming, and training services for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, see Progent's Applications Experts Services.
Progent's Apple Mac consultants can support the creative components of Apple Mac computing by delivering remote help support and education in graphics, sound, and video. Progent's support professionals offer assistance in a variety of Mac applications including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also assist you with common procedures like scanning or digitizing audio/video or setting up an audio/video production studio.
Remote Network and Server Monitoring Services
Progent can provide companies in Mobile, or anywhere in the state of Alabama, remote network and server monitoring support powered by Microsoft Operations Manager IT infrastructure monitoring and reporting, adapted by Progent for your business so that your computer support is proactive and automated. By anticipating emerging trouble spots before they result in downtime, automated monitoring can head off stressful and costly information system crises. Progent can also provide help with system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft Windows networks, or systems powered by a combination of platforms.
To get in touch with Progent about emergency online support with UNIX, Linux, Sun Solaris, or macOS and OS X environments, go to Progent's Nationwide Phone-Based Help, telephone 1-800-993-9400, or refer to Contact Progent.