Enlarging your remote workforce may have a major effect on IT infrastructure, cybersecurity, and company culture. Progent has 20 years of experience helping small and mid-size businesses to design, deploy, administer, optimize, and debug IT networks that incorporate work-from-home employees. Progent can help your Mobile organization to select the appropriate technologies and adhere to leading practices in building and maintaining a safe virtual office ecosystem for telecommuters that promotes teamwork and returns maximum business value. Progent offers support services ranging from as-needed guidance for getting you over occasional IT roadblocks to full project management to help you carry out business-critical tasks.

Progent's consultants can assist Mobile, Alabama organizations to with any facet of building a high-performing work-from-home ecosystem by delivering infrastructure design and configuration services, VoIP PBX troubleshooting, video conferencing integration, collaboration platform customization and training, public cloud connectivity, Help Desk outsourcing, security and compliance, data protection solutions, and unified management.

IP Voice Solutions for Teleworkers
Extending the company PBX environment to accommodate remote users is vital to supporting an effective work-at-home solution. A broad range of cloud-centric digital PBX products are popular with small and mid-size businesses to support remote users. Many larger organizations depend on Cisco's modern or older products for IP voice management. Progent can help businesses of all sizes to plan or maintain a remote VoIP environment that delivers the flexibility, convenience and security needed for teleworkers. Progent's Cisco-certified CCIE Voice experts offer advanced support to assist businesses tune their existing Cisco VoIP environments to handle an expanding at-home workforce.

  • Cisco Unified Communications Manager (CUCM) extends high-end IP telephony capabilities to devices like VoIP phones, media processing products, VoIP gateways, and multimedia apps used across the network. Unified Communications Manager manages other mixed media services like messaging, voice/video conferencing, and customer collaboration networks. For details about Progent's Unified Communications Manager expertise, see Cisco Unified Communications Manager consulting services.
  • CallManager is Cisco's earlier call-processing agent and has been superseded by Cisco Unified CM. Progent can assist you to support your existing CallManager deployment or upgrade efficiently to Cisco's modern IP telephony solutions. To learn about Progent's support services for CallManager and Cisco's other legacy IP voice products, refer to Cisco CallManager consulting.
  • Cisco IP Gateways enable connectivity with public telephony networks and with users operating outside the corporate perimeter like telecommuters. Progent can provide consulting expertise for Cisco's earlier generation IP gateways like the UC520, UC540 and UC560 product lines and for current Cisco Session Initiation Protocol (SIP) gateways. See Cisco SIP gateway configuration expertise.
  • Additional VoIP Products supported by Progent include Vonage, RingCentral and 8x8. Progent can help you to update your wide area network infrastructure to support these VoIP solutions and deliver online integration and debugging expertise.

Contact Progent for Remote Workforce Support Services
To contact Progent about building and managing an efficient work-from-home environment for your Mobile, Alabama company, phone 1-800-993-9400 or go to Contact Progent.



An index of content::


  • 24 Hour Professional Microsoft Windows 2003 Windows 2003 Server Online Support

  • SRST Online Consulting
    CCNP Certified Support IP phones

    Progent's Cisco certified network infrastructure experts can provide high-level support services for Cisco Unified Communications Manager (formerly CallManager). Progent can help you to integrate VoIP phones, design dial plans, set up SIP trunking and PSTN connections, deploy Cisco ISR G2 routers with CUBE support, and deploy UCS server high availability systems.

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    Progent can assist small and mid-size organizations to provision their offsite workforce with seamless integration with public cloud services.

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    Progent's certified relational database consultants offer small and midsize businesses online support for popular database platforms such as Microsoft SQL Server, Oracle, MySQL, and Microsoft Office Access. Support services available from Progent include software installation and configuration, application design and coding, administration support, replication strategies, storage management, performance optimization, migration, information security, backup and recovery systems, problem solving, and training.

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    Even if your company has a small computer support group and a limited technology budget, your information system can still have the same high reliability and responsiveness that once needed a large internal service organization. Progent's 24x7 Network Support Services for small businesses combine the expertise of world-class Microsoft-certified and Cisco-premier IT professionals, the most recent system management software for 24x7 monitoring and alerts, and cost-effective service packages such as a help desk service to keep your vital business applications and hardware operating.

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    ProSight IT Asset Management is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and safeguard data related to your network infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be warned about impending expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your network documentation, you can eliminate as much as half of time wasted trying to find critical information about your network. ProSight IT Asset Management features a common location for holding and sharing all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether youíre planning enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need as soon as you need it.

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    Progent's Microsoft engineers offer in-depth expertise in implementing, using and troubleshooting all versions of Project Server and can provide a wide variety of affordable remote support services following proven best practices to help organizations of any size to receive all the benefits of this powerful platform. Consulting support offered by Progent include solution planning, software configuration and upgrades, setting up safe collaboration among local and offsite users, network infrastructure optimization, and customized webinar training classes.

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    Progent offers the support of a veteran consultant with years of experience installing, managing, and upgrading immersive telepresence systems from top-tier suppliers including Cisco/TANDBERG, Polycom, LifeSize, and Radvision. Progent's consultants can work with your in-house IT management team, your Internet Service Provider, and your video conferencing platform vendor to help your company maximize the business value of your video conferencing solution.

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    Progentís private cloud hosting service allows small and midsize businesses to run key applications like Microsoft SQL and Exchange from a secure Tier III data center on fully redundant hardware with geographically separate data backup. Progent utilizes Microsoft's Hyper-V platform for server virtualization and Microsoft Data Protection Manager for backup replication and restore. Smaller organizations can take advantage of Progentís private cloud to eliminate major capital costs for the purchase, upkeep, and management of computer hardware and data center facilities while achieving world-class levels of network reliability and security.

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    Progent offers expert support for each phase of your Microsoft Exchange Server 2010 migration with services that include end-to-end project management services, site readiness preparation, project design and documentation, specification of all new software and equipment required, recommended sourcing, system verification at client location or at Progent's test lab, managing transitional coexistence between Microsoft Exchange Server 2010 and Exchange Server 2003 or 2007, deployment of the solution, deactivating the old servers, and training for customer's support staff and end users.

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    Progent's Microsoft-certified consultants can assist businesses of all sizes to evaluate Windows 10 or to upgrade to Windows 10 from any older version of Microsoft Windows. Remote and onsite assessment and upgrade support for Microsoft Windows 10 provided by Progent's experts include Return on Investment estimates, project supervision, application compatibility testing, pilot systems, virtualization strategies, Cloud and hybrid solutions, mobile management, teleworker connectivity, data and identity security, automated provisioning and administration, network infrastructure design, wired/wireless convergence, business continuity planning, group and personal training for IT support staff and end users, and post-migration consulting support.

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    Microsoft SQL Server 2000 is a rich, Web-enabled database and data analysis solution that opens the door to the rapid creation of a new generation of enterprise-class applications that can give your business a significant competitive advantage. SQL Server features core support for XML and the ability to query across the Internet and outside the firewall. The experience of Progent's certified SQL Server 2000 consultants, averaging more than over 10 years of background helping with Microsoft technology, assures you success in planning, deploying and supporting Microsoft SQL Server applications that are well integrated with other applications based on Microsoft's .NET platform.

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    Progent offers two low-cost service packages designed to allow small companies to receive an impartial network security evaluation from a certified security engineer. With Progent's External Network Security Inventory Scan, a security engineer runs a comprehensive examination of your IT infrastructure from outside your company firewall to determine potential risks in the security profile you expose to the outside world. With Progent's Internal Security Inventory Checkup, a security engineer executes a system scan from an authorized computer inside your company firewall to uncover vulnerabilities to internal threats. Both security inventory packages are configured and run from a protected remote location.

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    Progent offers rapid remote support from Cisco-certified CCIE network infrastructure consultants. Progent's CCIE experts can link to your environment using advanced remote support tools to provide fast and affordable troubleshooting and remediation of urgent network infrastructure issues.

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    Progent offers technical services for medium size companies with 100 to 250 network users. The medium size company or work group has typically been an overlooked segment of the market for IT support expertise. The overhead and service delivery practices of large third-party support firms make them too expensive for the ordinary mid-size business or small medium business (SMB), which usually relies on a modest information technology budget with which to maintain an information system whose complexity and sophistication are frequently similar to the networks of far larger enterprises. Progent's service delivery model, which takes great advantage of remote support, virtual office infrastructure and proactive server monitoring, dramatically lowers the IT support costs of a small-medium business while providing the mid-size organization with big-company support from professional, IT consultants knowledgeable in a wide range of small business technologies. If your medium size organization or small business is searching for the quality of network support appropriate by a medium size office without budgeting big-company costs, call Progent.

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  • VMware Cross vCenter NSX Specialists
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    VMware's NSX network virtualization platform enables you to create complete logical networks in software. NSX allows virtual networks to be deployed instantly and administered with a high degree of automation independent of the physical components making up the basic network infrastructure. VMware Site Recovery Manager (SRM) supports automated recovery, application mobility, plus non-intrusive site migration, failback and re-protect. SRM also permits non-disruptive testing for site recovery, upgrades and fixes and can produce audit reports to verify complete service recovery, validate SLAs and prove disaster recovery compliance. When integrated with VMware's NSX virtual network technology, VMware SRM can quickly restore the complete logical network topology at the secondary datacenter. Progent can provide the skills of a VCDX certified VMware NSX consultant and VMware Site Recovery Manager system architect to assist your organization to design, deploy, test and administer a DR system powered by VMware SRM and VMware NSX.

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    Progent offers affordable online consulting to help companies to integrate Amazon AWS cloud services including Amazon EC2 for virtual server hosting, Amazon Simple Storage Service (Amazon S3), and Glacier. Progent can assist you with every phase of Amazon AWS migration and troubleshooting including needs analysis, preparedness evaluation, architectural design and review, pilot testing, configuration, administration, performance optimization, licensing management, disaster recovery solutions, and security strategies.

  • SQL Server Integration Microsoft SQL Server Information Technology Outsource
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    Progent's Test and Training Lab at the QTS (formerly Herakles) Data Center can be used for piloting line-of-business applications, developing efficient migration procedures, assessing and tuning performance, planning or validating disaster recovery solutions, mitigating compatibility problems, and building training systems for the latest technologies. For Progent customers without adequate in-house resources to assemble effective test environments, the lab reduces capital costs and engineering risk while keeping vital IT initiatives on schedule.

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    Microsoft System Center 2016 Virtual Machine Manager (SCVMM 2016) is a component of Microsoft's System Center 2016 suite of IT infrastructure management tools and is intended to provide a centralized mechanism for configuring and managing virtualized datacenters across hybrid environments that can incorporate private clouds and Microsoft Azure resources. Progent's Virtual Machine Manager 2016 consultants can assist businesses of any size with all facets of designing, implementing, and managing a SCVMM 2016 solution. Progent can review your virtualization architecture, show you how to migrate smoothly from legacy releases of Virtual Machine Manager, design workflows for creating and installing VMs and VM hosts, design fault-tolerant compute and storage clusters, integrate your private cloud resources with public cloud services, set up virtual switches and load balancers, write and refine PowerShell scripts, and assist you to evaluate the potential advantages of new technologies such as Storage Spaces Direct and Shielded VMs. Progent's virtualization professionals can provide world-class Windows Hyper-V consulting and VMware vSphere support.

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    For mid-size businesses who need IT consulting services, Progent can deliver a variety of alternatives such as on-site service, remote support, off-site Help Desk, 24x7 support with automatic network monitoring, emergency staff augmentation, business relocation services, software development, and expert consulting. For medium-size businesses in California or other areas covered by Progent's onsite consultants, Progent offers expert onsite help for solving technical problems rapidly and economically.

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    Progent's Cisco VoIP phone and video IP phone experts can help your business to configure, manage, and debug Cisco VoIP phones, desktop video IP phones and wireless IP handsets. Progent can provide support for all models of Cisco's IP phones from discontinued VoIP products to the newest HD media phones. Progent's IP telephony experts can also help you to integrate your VoIP phones and video IP phones with Unified CM, formerly named CallManager, or with Cisco Unified CM Express to create a state-of-the-art IP-PBX environment for unified messaging and company-wide collaboration. Progent can also assist you to configure Unified CM applications like Cisco Unified CM IM and Presence Service with Jabber support, Cisco Unity Express (CUE) for voicemail management, Cisco Unified Mobility for Single Number Reach (SNR, and Cisco Contact Center Express (Unified CCX or CCX) for creating an advanced customer contact center. Progent's consultants can deliver expertise with any facet of Cisco VoIP Phone integration including designing dial plans, setting up SIP trunking, installing ISR routers with CUBE internetworking capability, and creating Cisco UCS server failover and Cisco Survivable Remote Site Telephony (SRST) systems for high availability.

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    Progent's pricing model is to bill for online service and on-site visits by the minute. As a result, you are billed just for delivered support. Progent does not impose a higher rate for after-hours or emergency service, and inside California or in regions where Progent provides in-person service, Progent does not bill for travel time except for emergency support where on-site work is less than four hours. Also, Progent imposes no minimum fee and requires no monthly commitment for services delivered during regular working hours. Many service organizations demand large minimum fees or charge for every fifteen minutes or longer. Progent's small granularity does away with big invoices for fast solutions so you will not be forced to permit simple problems to fester.

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    Progent's Microsoft-Premier SQL Server consultants offer an array of support services to assist small and midsize businesses to plan, configure, administer, and troubleshoot SQL 2008 systems so that they realize the optimum strategic advantage from this state-of-the-art database management technology. Also, Progent offers consulting expertise for system infrastructure, enterprise-wide security, and software programming to optimize the business advantage of your SQL Server investment.

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    Progent offers customers the services of consultants who have earned some of the IT industry's most prized certifications. Progent thinks that clients have the right to know that their IT support providers have accredited testing plus broad real-world experience so that Progent's customers can engage Progent's support with confidence. In many cases, vendor certifications like the Cisco Certified Internetwork Experts (CCIE) confers privileges for substantially better vendor assistance than is available to non-certified consultants, allowing Progent to offer customers a better class of computer service. In addition, recognized credentials such as CISM or CISSP for network security can help enterprise customers to demonstrate compliance with regulatory demands by engaging the assistance of recognized IT experts.

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    Progentís Microsoft certified consultants can offer small and medium size businesses advanced Microsoft SQL Server help. Microsoft SQL Server is a comprehensive, web-ready database and data analysis package that enables the speedy development of advanced business programs that offer your business a competitive edge. SQL Server provides core support for XML and can query across the Internet and outside the corporate firewall. In addition to offering expertise, maintenance and troubleshooting services, Progentís SQL consultants can help you use Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to enhance the productivity of your information system. Progent can also help you migrate from earlier versions of Microsoft SQL Server to Microsoft SQL Server 2005.

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    For enterprises with branch offices in or any region served by Progent's consultants, Progent's Microsoft-Premier network consulting experts and authorized Cisco system consultants can provide a variety of network support services such as project management, SOX compliance, site moves, enterprise security, system architecture, local or phone-based emergency support, and technical support for collocation hosting environments. A Progent IT consultant can help you design a multi-site network that makes efficient use of collocation services and Internet hosting sites. Progentís Microsoft Certified engineers can help major enterprises design, deploy and support massive rollouts of the latest versions of Microsoft technology such as Active Directory, Microsoft Exchange Server, SharePoint, SQL Server, and Enterprise editions of Windows. Progentís Cisco Certified Internetwork Expert and CCNP experts can assist you to deploy Cisco technology for connectivity solutions that combine simple, high-speed, integrated, and wireless networking.

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