Immediate Online Support for Mobile Computer Networks
Urgent Phone Help for Mobile SystemsFor companies in Mobile or anywhere in Alabama, Progent offers online support for information systems based on any mix of Microsoft, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft Premier consulting experts have provided remote troubleshooting to companies in all 50 states in the United States. (See recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-certified network specialists to solve complex networking problems, plus the services of CISSP-accredited security consultants to handle advanced security design and troubleshooting jobs.

Progent's online support experts provide excellent leverage due to the fact that they have the real-world background and have access to the advanced tools required to resolve the majority of information system problems quickly. Efficient support reduces immediate expenses since service calls require fewer billable minutes. Online help also avoids the expense of dispatching a consultant to your office. Your company benefits even more in indirect expenses by reducing or avoiding network outages and associated losses resulting from business disruption, upset clients, unproductive employees, and de-focused executives. Progent's advanced remote technical support experience is particularly important for organizations that rely on public clouds for critical infrastructure or applications such as Microsoft Azure, Amazon Web Service, or Exchange Online, where on-premises IT support may not be an alternative.

Progent's billing policy for online help is designed to stretch your IT service investment. Progent charges on a per-minute basis for telephone-based assistance, so you are billed exclusively for the support that you actually get. In contrast to typical remote support companies, Progent requires no service activation fee or minimum fees. Progent's one-minute billing unit and clean model for pricing prevent situations where speedy. minor repairs manage to turn into big bills. Progent's penchant for solving problems quickly means you spends less cash.

Progent's Online Consulting and Technical Support Services
Over time, Progent has mastered a collection of customized tools and proven processes which permit the highest level of efficiency for online consulting and repair for IT systems of any size. Progent offers secure VPN support for VPN gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity permits the staff of Progent's remote service group to link to your computer system remotely without breaching system security.

Progent's advanced technical support reporting application stores extensive records for all service that Progent's customers have received. Progent's staff service personnel have access to the history of assistance delivered to every customer by every Progent engineer. This archive of anomalies and repairs is organized as a quickly retrievable proprietary database that enables Progent's remote support engineers to share their knowledge with the whole team to ensure that the value of Progent's technical support improves daily. Progent's extensive list of certifications and close associations with major vendors such as Cisco and Microsoft open up other extensive technical databases and allow fast access to manufacturers' internal product engineers with the result that Progent's online consulting specialists are able to arrive at optimal resolutions quickly.

Online support provided by Progent to businesses in Mobile and anywhere in the state of Alabama include:

ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent offers a family of budget-friendly, flat-rate managed services designed to enable small and mid-size businesses to utilize the same best-of-breed IT solutions used by many of the world's leading enterprises. The ProSight line of network monitoring and management services covers all key facets of information technology such as email content filtering, behavioral-based threat defense, cloud-based backup/recovery, infrastructure management, VM hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based machine learning tools to guard endpoints and servers and VMs against new malware attacks like ransomware and email phishing, which routinely escape traditional signature-based anti-virus products. ProSight ASM safeguards on-premises and cloud resources and provides a unified platform to automate the entire malware attack lifecycle including protection, identification, containment, cleanup, and forensics. Key features include one-click rollback with Windows VSS and real-time system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection services offer affordable in-depth protection for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device management, and web filtering through cutting-edge technologies incorporated within a single agent accessible from a unified console. Progent's security and virtualization consultants can help your business to design and configure a ProSight ESP environment that meets your company's specific needs and that allows you achieve and demonstrate compliance with government and industry data protection standards. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require immediate action. Progent can also help you to install and verify a backup and restore system such as ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery. For a low monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables rapid restoration of critical files, apps and virtual machines that have become unavailable or corrupted due to hardware failures, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images/, plus Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local device, or to both. Progent's backup and recovery specialists can deliver advanced expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPPA, FINRA, and PCI and, when needed, can assist you to restore your critical data. Find out more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading information security companies to provide centralized control and world-class security for all your email traffic. The powerful architecture of Email Guard integrates a Cloud Protection Layer with a local security gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's cloud filter acts as a first line of defense and blocks the vast majority of unwanted email from making it to your security perimeter. This reduces your vulnerability to inbound attacks and saves system bandwidth and storage. Email Guard's onsite security gateway appliance adds a further level of analysis for inbound email. For outbound email, the on-premises gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Microsoft Exchange Server to track and protect internal email traffic that stays inside your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to map out, monitor, reconfigure and troubleshoot their networking appliances like switches, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept current, captures and manages the configuration of virtually all devices connected to your network, monitors performance, and generates alerts when potential issues are discovered. By automating tedious management and troubleshooting processes, ProSight WAN Watch can knock hours off common tasks such as making network diagrams, reconfiguring your network, locating appliances that need critical updates, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) technology to keep your IT system running at peak levels by tracking the health of critical assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your specified IT management personnel and your Progent consultant so that any looming issues can be resolved before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host configured and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the apps. Since the environment is virtualized, it can be ported easily to an alternate hardware environment without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and protect information related to your network infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be warned about impending expirations of SSLs or warranties. By updating and managing your network documentation, you can save up to 50% of time wasted trying to find critical information about your network. ProSight IT Asset Management includes a common repository for storing and sharing all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether you’re planning enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need when you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size businesses to get an objective assessment of the overall health of their information system. Based on some of the top remote monitoring and management platforms available, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits help you see how well the configuration of your core network devices conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits such as a more manageable Active Directory environment. Both versions also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost network management, better compliance with data security standards, more efficient utilization of IT resources, faster problem resolution, more reliable backup and restore, and increased uptime. Read more about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a phone interview with a Progent information assurance consultant. The interview is designed to help assess your organization's preparedness to stop or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information concerning your current security profile and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply best practices to create an efficient security and backup system that meets your company's requirements. For more information, visit The ProSight Ransomware Preparedness Report.

Special Support Programs Offered by Progent
Progent offers the skills of seasoned online consulting professionals for special information technology projects. Progent's rates for ongoing consulting projects are determined based on the qualifications of the engineers involved. Progent's background in these important areas of information technology enables clients to execute critical projects economically and on schedule. Progent's special remote consulting services include:

  • Help Desk Call Center Services
    Progent's Help Desk service options for companies with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Call Center outsourcing, virtual Help Desk services, and Helpdesk consulting. Progent's Call Center outsourcing support services are intended for businesses who don't have the budget to support an internal Call Center but who need fast access to a reliable Help Desk with professional telephone assistance as well as the technical depth to escalate the most challenging problems to high-level consultants.

    Progent’s Virtual Help Desk Call Center is designed for bigger businesses and acts as a transparent extension of your existing Call Center staff. Progent's Virtual Call Center can act as a an escalation option for the toughest technical challenges, or be available in those instances when your regular resources are overwhelmed.

    Progent's Help Desk Call Center team of veteran network experts offers your workers in Mobile or anywhere in the state of Alabama immediate assistance from a reliable network service group with substantial background delivering phone help and remote diagnostics for IT systems based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux products. Progent's mission is to give the Call Center perception as a solid enabler of business success, and Progent's target is to resolve and not simply track network problems.

  • Business Applications Support: Education, Customization, and Problem Solving
    Progent's Applications Consulting Team can supply phone-based professional engineering expertise and education in special application fields such as ERP, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also offers expertise, custom programming, and training for familiar Microsoft business applications including Microsoft CRM, Microsoft Project, Microsoft Office 365 Word, and Office 365 Excel. For additional information about Progent's consulting, custom development, and training offerings, visit Progent's Applications Experts Services.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2016 servers, Windows 10 clients; cohesive management of mixed-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support including tighter integration with Intune for Apple iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer world-class online and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and install a new implementation of System Center 2016, extend or optimize your current one, migrate smoothly from an earlier version of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring Services
    Progent can deliver businesses in Mobile, or anywhere in the state of Alabama, online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune Operations Manager to suit your environment so that your network support is proactive and automated. By exposing looming issues before they cause crashes, proactive monitoring can avoid disruptive and expensive service breakdowns. Progent can also utilize system monitoring utilities like Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X environments, Windows environments, or networks that support multiple operating systems.
How Your Mobile Business Can Contact Progent's Remote Technical Support Professionals
To contact Progent about emergency phone-based expertise with Microsoft Windows, macOS and OS X, or Linux/UNIX networks, visit Progent's Urgent Phone-Based Support, telephone 1-800-993-9400, or see Contact Progent. For offices and new businesses in Mobile or throughout the state of Alabama, Progent's phone-based network support specialists can provide professional and cost-effective IT help whenever your organization needs it. More than a decade of providing online repair services has led to Microsoft Partner status for Progent's consulting experts and has helped Progent to acquire high-end troubleshooting capability and to refine remote access technology to solve network problems rapidly while avoiding the cost and lost time that comes with on-site support visits.

Even if your Mobile company deals with a regular freelance consultant or employs a full time IT staff that know how to deal with ordinary computer issues, Progent’s Microsoft certified engineers can provide a convenient and seamless virtual extension of your local resources in cases when your regular IT support personnel either don't have the availability or the knowledge to deal with sudden network emergencies or particularly tough integration projects.

Details of Progent's Remote Computer Services for Mobile
Progent's online support, Internet-based troubleshooting, network security consulting, and network administration services offer companies in Mobile or anywhere in the state of Alabama the greatest leverage for your IT budget. Whether you need occasional phone support and Internet-based troubleshooting or full-time Help Desk Call Center services and system management, Progent's professionals can provide your office enterprise-level network support while permitting you to avoid the expense and administration overhead of maintaining a full-service internal IT staff. Key features of Progent's online help services include:

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner consulting company and Progent's staff size, breadth of IT experience, refined remote support software, and familiarity with enterprise networking enable companies to escape the pitfalls of excessive dependence on smaller service organizations, individual freelance consultants, or over-stretched internal resources.

Progent stands out by providing:

How Does Our Company Begin Getting Remote Technical Help from Progent?
To get started with Progent's online help offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, visit Immediate Network Support.