Fast and Affordable Online Support for Mobile IT Networks
Immediate Online Technical Support for Mobile SystemsFor companies located in Mobile or anywhere in the state of Alabama, Progent offers remote help for information systems powered by Microsoft Windows, Cisco, macOS and OS , or Linux technology. Progent's Microsoft Premier consulting experts have delivered online troubleshooting to businesses in every state in the United States. (Check out recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE network specialists to handle complex networking problems, plus the assistance of CISA and CISSP-qualified security experts to help with advanced security design and diagnostic issues.

Progent's online technical support experts provide exceptional leverage because they possess the real-world experience and have access to the advanced tools necessary to resolve most network issues rapidly. This reduces immediate expenses because service calls use up minimal billable consulting minutes. Online help also avoids the cost of dispatching a consultant to your office. Your company saves additionally in incidental costs by reducing or avoiding system outages and related costs stemming from business discontinuity, upset clients, unproductive workers, and distracted executives. Progent's advanced online consulting expertise is especially helpful in environments that rely on public clouds for critical infrastructure or software such as Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite tech support may not be an option.

Progent's pricing policy for remote support is designed to stretch your network support investment. Progent charges by the minute for phone assistance, so you owe exclusively for the support that you actually get. In contrast to many online service companies, Progent imposes no initialization charge or minimum fees. Progent's per-minute billing unit and clean model for billing prevent situations where speedy. minor fixes somehow turn into substantial invoices. Progent's penchant for solving technical issues quickly means you spends less money.

Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has mastered an array of optimized tools and field-tested methodologies that allow the maximum level of effectiveness for remote engineering help and troubleshooting for computer systems of any size. Progent provides secure Virtual Private Network support for VPN gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology permits the engineers of Progent's Technical Response Center to access your company's network remotely without breaching system security.

Progent's sophisticated customer support database application keeps comprehensive documentation describing the service that Progent's clients have been provided. Progent's staff engineers have the benefit of the specifics of assistance rendered to each Progent customer by any engineer. This history of problems and resolutions is organized as a quickly exploitable proprietary knowledge base that permits Progent's remote technical professionals to share their experiences with the whole team to make sure that the value of Progent's support services improves daily. Progent's extensive list of certifications and close relationships with major industry leaders including Cisco and Microsoft make available additional extensive technical support knowledge bases and permit fast access to manufacturers' internal engineering staff so Progent's remote consulting specialists can arrive at the most efficient solutions in the least time.

Online technical support services provided by Progent to clients in Mobile and anywhere in the state of Alabama include:

Progent's ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent provides a selection of affordable, fixed-price managed services designed to enable small and medium-size businesses to benefit from the same best-of-breed technology used by many of the world's leading corporations. The ProSight line of network management outsourcing services addresses all key facets of modern networking such as email protection, behavioral-based threat defense, automated backup/recovery, network infrastructure monitoring and management, virtual server cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior-based machine learning technology to guard endpoints as well as physical and virtual servers against new malware assaults such as ransomware and email phishing, which easily escape traditional signature-matching AV tools. ProSight ASM protects on-premises and cloud-based resources and provides a single platform to manage the entire malware attack lifecycle including protection, infiltration detection, containment, cleanup, and post-attack forensics. Top capabilities include one-click rollback using Windows VSS and real-time system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) services offer affordable in-depth security for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device management, and web filtering through leading-edge tools packaged within one agent accessible from a single console. Progent's data protection and virtualization consultants can help you to plan and implement a ProSight ESP environment that meets your organization's unique requirements and that allows you prove compliance with legal and industry data security standards. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require immediate attention. Progent can also help you to install and test a backup and restore solution such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and medium-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery (BDR). For a low monthly cost, ProSight DPS automates and monitors your backup activities and allows fast restoration of vital files, apps and VMs that have become unavailable or damaged due to hardware failures, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's BDR specialists can provide world-class expertise to set up ProSight DPS to to comply with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to recover your business-critical data. Learn more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading information security companies to provide centralized control and comprehensive protection for your inbound and outbound email. The hybrid architecture of Progent's Email Guard combines cloud-based filtering with a local gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's cloud filter acts as a preliminary barricade and blocks the vast majority of unwanted email from reaching your security perimeter. This reduces your vulnerability to external attacks and saves system bandwidth and storage. Email Guard's onsite gateway appliance provides a further level of analysis for inbound email. For outbound email, the local security gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and protect internal email traffic that stays within your security perimeter. For more information, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    Progent’s ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map, monitor, optimize and debug their connectivity appliances such as switches, firewalls, and load balancers as well as servers, endpoints and other devices. Using state-of-the-art RMM technology, ProSight WAN Watch makes sure that network maps are kept updated, copies and manages the configuration information of almost all devices on your network, monitors performance, and generates alerts when issues are detected. By automating complex management and troubleshooting activities, ProSight WAN Watch can knock hours off ordinary tasks such as network mapping, reconfiguring your network, finding appliances that require critical updates, or isolating performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to help keep your network running efficiently by tracking the state of critical assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your specified IT management staff and your assigned Progent consultant so that any potential issues can be addressed before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual host configured and managed by Progent's IT support experts. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the apps. Since the environment is virtualized, it can be moved immediately to a different hardware solution without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and protect information related to your IT infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be alerted automatically about impending expirations of SSLs or warranties. By cleaning up and organizing your IT documentation, you can eliminate up to 50% of time thrown away looking for vital information about your network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether you’re planning improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size organizations to get an unbiased evaluation of the health of their IT system. Powered by a selection of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified group of IT experts, ProSight Network Audits help you see how well the configuration of your essential network devices adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI such as a cleaner Active Directory (AD) environment. Both versions also include a year of state-of-the-art remote network monitoring and management. Advantages can include simpler management, better compliance with government and industry security regulations, more efficient utilization of network resources, quicker troubleshooting, more dependable backup and recovery, and increased uptime. Read more information about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to help evaluate your company's preparedness to block or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information concerning your current security profile and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy a cost-effective AV and backup environment that meets your company's needs. For additional information, see The ProSight Ransomware Preparedness Report Service.

Special Support Services Offered by Progent
Progent can provide the skills of seasoned remote consulting professionals for contract IT projects. Progent's rates for longer-term development or consulting tasks are set according to the level of expertise of the engineers required. Progent's experience with these special fields of information technology allows customers to complete major projects economically and on time. Progent's project-based remote engineering services include:

  • Call Center Services
    Progent's Help Desk Call Center service offerings for companies with networks based on Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk Call Center services, co-managed Help Desk support services, and Helpdesk consulting. Progent's Standard Help Desk Services provide small organizations a comprehensive solution that manages all facets of remote desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Progent offers help desk services at a significant discount from Progent's regular desktop support rates, and Progent can provide the additional option of rapid as-needed escalation to subject matter experts to handle complex problems.

    Progent’s Co-managed Help Desk services allow your business to split the load for Help Desk services seamlessly between your IT team and Progent's large roster of veteran technical support technicians and subject matter experts. Progent’s Help Desk sharing service is an advanced service desk solution based on the top PSA platform for managing end-user service requests, ticket lifecycle, accountability, status tracking, and metrics.

    Progent's Call Center staff of experienced network experts gives your computer users in Mobile or anywhere in the state of Alabama immediate communication with a dependable technical support resource with substantial experience offering telephone-based support and remote diagnostics for computer environments that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's focus is to earn the Help Desk perception as a key contributor to business success, and Progent's goal is to solve instead of just track network problems.

  • Applications Support: Education, Programming, and Troubleshooting
    Progent's Applications Consulting staff can supply remote professional engineering expertise and training in key business application fields such as ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, programming, and training for popular Microsoft business applications including CRM, Office Project, Microsoft Office 365 Word, and Office 365 Excel. To read additional information about Progent's consulting, custom programming, and training services, refer to Progent's Applications Experts Services.

  • Unified and Automated Management of Hybrid Cloud Networks
    System Center 2016 unifies and automates the management of hybrid cloud environments through advanced support for Windows Server 2016, Windows 10; seamless management of mixed-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer advanced remote and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to plan and configure a new deployment of Microsoft System Center 2016, extend or tune your current one, migrate smoothly from a prior version of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring Services
    Progent offers businesses in Mobile, or anywhere in the state of Alabama, online IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize SCOM to fit your business so that your computer support is proactive and automated. By anticipating possible trouble spots before they grow into full-scale emergencies, proactive monitoring can ward off inconvenient and expensive network breakdowns. Progent can also utilize network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft environments, or networks that support a variety of platforms.
How Your Mobile Company Can Contact Progent's Remote Support Professionals
To contact Progent about emergency remote expertise with Microsoft, Apple macOS and OS X, or Linux environments, visit Progent's Emergency Online Help, phone 1-800-993-9400, or go to Contact Progent. For businesses and new businesses in Mobile or anywhere in the state of Alabama, Progent's online computer support specialists can provide effective and economical IT help the moment your organization has to have it. More than a decade of delivering online technical assistance has earned Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting skills and to fine tune online connectivity technology to fix IT problems quickly while avoiding the expense and lost time associated with in-person service visits.

Even if your Mobile company works with a regular independent support technician or maintains a full time organization that know how to handle common network issues, Progent’s Microsoft certified engineers can still offer a convenient and transparent virtual expansion of your on-site resources in cases when your regular IT support personnel either don't have the bandwidth or the knowledge to deal with sudden network emergencies or especially complex integration projects.

Benefits of Progent's IT Support for Businesses in Mobile
Progent's remote support services enable your Mobile business to enjoy the advantages of timely, world-class network support without the expense of managing an in-house IT organization. Your network will derive greater strategic worth by being more available, productive, and protected. Advantages to your business include:

  • Seamless virtual extension of your on-site IT resources
    With most organizations in Mobile and throughout Alabama, nearby network support providers, whether made up of independent consultants or a full-time maintenance staff, can solve the majority of network problems. On the other hand, serious problems can spring up when your regular resources are too busy or absent, and some problems may stem from IT products that is unfamiliar to your usual support personnel. In these situations, Progent's on-call service specialists offer a convenient, fast, and economical way to supplement your local resources and to convey useful knowledge to increase your capability to deal with downstream issues locally.

  • Reduced Reliance on Individual Service Providers
    For IT maintenance, smaller organizations commonly rely on individual freelance service providers. Although independent consultants carry less overhead than big service companies and can often charge lower rates, they are occasionally overextended, making it hard to respond rapidly to crisis situations. If a freelance consultant is occupied with another customer, sick, on a trip, or in training, the lack of fallback personnel may require your company to wait for assistance during an IT crisis. As your network grows, system downtime and problems with critical applications become more costly. The money you thought you were conserving on an independent can be consumed quickly by reduced productivity. Progent offers a reliable source of backup support experts to make sure your IT system remains up and running.

  • Create a Scalable Basis for Seamless Expansion
    Businesses typically start with an information architecture implemented on a modest budget. Lacking a strong infrastructure, band-aid fixes can get piled onto a shaky foundation. As a company grows, stability and scalability problems can impede the productivity of the business. Such badly built systems require proper assessment, smart long-term planning, and broad-based technical knowledge to upgrade to a network architecture able to provide the solid foundation to meet critical business requirements and ease future growth.

  • Work with Problem Solvers Instead of Technology Vendors
    Smaller organizations require advice and technical education to negotiate an increasingly complex maze of technology options capable of promoting business success and enhancing productivity. They do not need a network engineer who is trying to earn a commission on a specific vendor's technology. Network support and product selling can lead to a situation where the proposed solution is built around a predetermined technology rather than the genuine requirements of a client. Progent eliminates these dilemmas by offering only services instead of products. This enables Progent to match IT consulting with the best interests of clients.

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner consulting company and Progent's staff size, depth of technical background, refined support software, and familiarity with enterprise networking enable offices to escape the pitfalls associated with excessive dependence on smaller service firms, independent freelance service providers, or over-stretched internal resources.

Progent adds value by offering:

How Does My Business Begin Receiving Online Network Support from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Technical Support.