Fast Remote Technical Support for Mobile IT Networks
Fast Phone Technical Support for Mobile SystemsFor companies in Mobile or anywhere in Alabama, Progent provides online technical support for computer systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft qualified engineers have delivered online troubleshooting to businesses in every state in the United States. (Refer to testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE engineers to help with complex networking issues, as well as the assistance of CISA and CISSP-accredited security consultants to help with high-level security architecture and troubleshooting jobs.

Progent's remote support engineers offer exceptional value because they have the practical experience and have access to the advanced tools required to resolve most network issues rapidly. Efficient support reduces immediate costs since solutions use up minimal chargeable minutes. Remote help also avoids the cost of sending an engineer to your office. Your organization benefits even more in indirect costs by reducing or avoiding network downtime and related losses stemming from business disruption, upset clients, idle workers, and de-focused management. Progent's advanced remote technical support experience is especially important for businesses that depend on public clouds for vital infrastructure or software like Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where onsite IT support may not be useful.

Progent's billing model for online help is designed to leverage your network support dollar. Progent charges per minute for telephone-based assistance, so you pay only for the services that you actually get. In contrast to typical remote service companies, Progent imposes no initialization fee or minimum fees. Progent's per-minute billing unit and clean model for pricing prevent scenarios where quick fixes somehow turn into large tabs. Progent's penchant for disposing of problems quickly means your business saves money.

Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has refined an arsenal of optimized tools and field-tested processes that ensure the maximum degree of effectiveness for online consulting and troubleshooting for computer systems of any size. Progent offers safe Virtual Private Network support for VPN gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access enables the consultants of Progent's Technical Response Center to access your company's computer system without compromising system security.

Progent's advanced customer support database system maintains detailed histories of all support that Progent's customers have received. Progent's authorized service personnel have the benefit of the records of services provided to every Progent client by any Progent engineer. This database of problems and repairs is organized as a conveniently searchable support database that permits Progent's remote technical engineers to share their experiences with the whole team to make sure that the effectiveness of Progent's support services improves daily. Progent's high-level certifications and working associations with key vendors such as Cisco and Microsoft make available other extensive support knowledge bases and permit fast response from vendors' internal engineering staff with the result that Progent's online consulting specialists can come up with the best resolutions in the least time.

Online support services provided by Progent to clients in Mobile and throughout the state of Alabama include:

Progent's ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent offers a selection of budget-friendly, fixed-price services intended to enable small and mid-size businesses to utilize the same best-of-breed technology used by some of the world's leading enterprises. The ProSight line of network monitoring and management services addresses all critical facets of information technology including email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure management, VM hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior machine learning tools to defend endpoints as well as physical and virtual servers against modern malware attacks such as ransomware and email phishing, which easily get by traditional signature-based anti-virus tools. ProSight ASM safeguards local and cloud resources and provides a single platform to automate the complete malware attack lifecycle including protection, identification, containment, remediation, and forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection (ESP) services deliver economical in-depth security for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP offers firewall protection, intrusion alarms, device management, and web filtering via leading-edge technologies incorporated within a single agent managed from a single console. Progent's data protection and virtualization experts can help your business to plan and implement a ProSight ESP environment that meets your organization's specific needs and that helps you demonstrate compliance with legal and industry data security regulations. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for urgent action. Progent's consultants can also help your company to set up and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and medium-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery. For a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup processes and enables fast restoration of critical files, applications and virtual machines that have become lost or corrupted as a result of component breakdowns, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images/, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's backup and recovery specialists can deliver world-class expertise to configure ProSight Data Protection Services to be compliant with regulatory requirements like HIPPA, FIRPA, and PCI and, whenever necessary, can help you to restore your critical data. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top data security vendors to provide web-based control and comprehensive security for your inbound and outbound email. The powerful structure of Email Guard managed service integrates cloud-based filtering with an on-premises gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks the vast majority of unwanted email from making it to your security perimeter. This decreases your exposure to inbound threats and saves system bandwidth and storage space. Email Guard's on-premises gateway appliance adds a further level of inspection for incoming email. For outgoing email, the on-premises security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Exchange Server to track and protect internal email that stays inside your corporate firewall. For more information, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller organizations to map, monitor, enhance and debug their networking hardware like routers and switches, firewalls, and access points plus servers, client computers and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology maps are kept updated, copies and displays the configuration information of virtually all devices on your network, monitors performance, and generates notices when problems are detected. By automating complex management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary tasks such as making network diagrams, expanding your network, finding devices that need critical software patches, or identifying the cause of performance problems. Learn more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management techniques to help keep your network operating efficiently by tracking the health of vital assets that drive your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your specified IT management staff and your assigned Progent consultant so all looming issues can be resolved before they can disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual host set up and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the applications. Because the system is virtualized, it can be ported immediately to a different hosting environment without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and safeguard data related to your network infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or domains. By updating and organizing your network documentation, you can save as much as 50% of time wasted searching for vital information about your IT network. ProSight IT Asset Management features a common repository for storing and sharing all documents related to managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre making improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size organizations to obtain an unbiased assessment of the overall health of their IT system. Powered by some of the top remote monitoring and management platforms in the industry, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits show you how well the deployment of your essential infrastructure devices conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits such as a cleaner Active Directory (AD) environment. Both also include one year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost network management, better compliance with information security requirements, higher utilization of network assets, quicker problem resolution, more reliable backup and recovery, and higher availability. Learn more information about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief interview with a Progent information assurance expert. The interview is designed to evaluate your organization's preparedness to stop or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information concerning your existing security profile and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to create a cost-effective security and backup/recovery system that meets your business needs. For more information, refer to The ProSight Ransomware Preparedness Report.

Special Support Programs Available from Progent
Progent can provide the skills of seasoned online consulting experts for special IT projects. Progent's rates for ongoing consulting tasks are determined according to the qualifications of the engineers assigned. Progent's experience with these important fields of computer technology enables clients to execute major projects within budget and on time. Progent's project-based online engineering services include:

  • Call Center Services
    Progent's Help Desk service options for businesses with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Help Desk outsourcing, virtual Helpdesk services, and Call Center consulting. Progent's Help Desk Call Center outsourcing support services are a convenient solution for organizations who lack the budget to support an in-house Call Center but who need quick response from a reliable Help Desk with professional telephone support as well as the expertise to escalate the most challenging problems to advanced consultants.

    Progent's Call Center consulting expertise can aid you in establishing an effective new Call Center or improving your current one, evaluating or enhancing Call Center software to handle the particular demands of your corporation, or providing temporary phone support personnel to reinforce your existing Help Desk Call Center team to handle demanding situations like software transitions, mass updates, or installing new applications.

    Progent's Call Center team of veteran network consultants provides your customers in Mobile or anywhere in the state of Alabama rapid communication with a reliable technical support resource with extensive background providing telephone-based consulting and remote diagnostics for networks that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's focus is to give the Help Desk Call Center the reputation as a key contributor to company performance, and Progent's goal is to resolve rather than merely annotate technical issues.

  • Business Applications Services: Training, Custom Programming, and Integration
    Progent's Applications Experts Group offers remote professional consulting expertise and training in special application fields that include ERP, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, custom programming, and training for popular Microsoft business applications such as CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more information about Progent's consulting, programming, and education services, see Progent's Applications Experts Group.

  • Centralized and Automated Management of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2016, Windows 10; seamless management of multi-OS networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts can provide advanced online and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and configure a new implementation of System Center 2016, extend or optimize an existing one, migrate smoothly from an earlier version of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring Support
    Progent can deliver companies in Mobile, or anywhere in the state of Alabama, online IT infrastructure monitoring and reporting by providing System Center Operations Manager expertise and System Center 2012 Operations Manager support. Progent can customize SCOM to fit your environment so your network maintenance is proactive and automated. By anticipating looming trouble spots before they grow into network outages, proactive monitoring can ward off disruptive and costly network breakdowns. Progent can also assist with server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows systems, or environments powered by a combination of platforms.
How Your Mobile Company Can Contact Progent's Remote Support Professionals
To get in touch with Progent about urgent phone-based help with Windows, macOS and OS X, or Linux computer systems, go to Progent's Nationwide Remote Support, phone 1-800-993-9400, or visit Contact Progent. For businesses and new businesses in Mobile or anywhere in the state of Alabama, Progent's online computer support specialists can provide professional and economical system support the instant your company needs it. More than a decade of delivering remote tech support has earned Microsoft Partner certification for Progent's consultants and has enabled Progent to develop world-class troubleshooting capability and to refine online access technology to solve network problems quickly while eliminating the expense and lost time associated with on-premises service calls.

Even if your Mobile company relies on a regular freelance consultant or employs an in-house organization that can deal with ordinary computer problems, Progentís Microsoft certified consultants are available to offer a convenient and transparent virtual extension of your local resources in cases when your regular IT support personnel either don't have the time or the expertise to deal with unexpected system crises or particularly complicated integration projects.

Advantages of Progent's Network Help for Businesses in Mobile
Progent's online support services allow your Mobile organization to have the advantages of immediate, expert network support without the expense of managing an in-house IT organization. Your information system will derive greater business value by being more reliable, efficient, and secure. Advantages to your business include:

  • Seamless remote extension of your on-site support resources
    With most businesses in Mobile and throughout Alabama, local computer support resources, whether consisting of outside consultants or an in-house IT staff, can handle the majority of technical issues. However, serious problems may strike when your regular support personnel are overstretched or unavailable, and some problems may involve technology that is unfamiliar to your local support technicians. In these instances, Progent's on-call support specialists offer a convenient, fast, and economical way to supplement your local resources and to pass on useful information to improve your capability to deal with future problems in-house.

  • Less Reliance on Individual Service Providers
    For network support, smaller businesses commonly depend on independent freelance service providers. While independent service people have smaller internal costs than big support organizations and can afford to charge marginally less, they are often overbooked, making it hard to respond quickly to urgent situations. If an independent service provider is busy with another customer, ill, on vacation, or in training, the absence of backup help may require your business to go without assistance during an emergency. As your company expands, system downtime and problems with critical applications are more costly. The budget you thought you were conserving on a freelancer can be eaten up quickly by lost productivity. Progent offers a ready source of backup service expertise to insure your IT system is always available.

  • Build a Solid Foundation for Seamless Expansion
    Companies typically begin with an information system created on a shoestring budget. Lacking a strong infrastructure, slap-dash fixes can get piled on top of a weak foundation. When a network grows, reliability and scalability issues can hinder the productivity of the organization. Such badly built environments require proper assessment, smart strategic planning, and broad-based IT knowledge to evolve to a network infrastructure that can offer the stable foundation to handle critical business requirements and ease downstream expansion.

  • Interact with Solution Providers Rather Than Technology Sellers
    Smaller offices require guidance and technical training to negotiate an ever more complex array of technology alternatives capable of accelerating business success and improving productivity. They do not need a computer engineer who is motivated to sell a specific vendor's technology. Network support and product sales can lead to a scenario where the proposed solution is designed around a predetermined product rather than the genuine needs of a client. Progent eliminates these dilemmas by offering only services rather than products. This enables Progent to align technical expertise with the real needs of clients.

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, range of technical expertise, refined remote support software, and familiarity with corporate IT enable offices to avoid the limitations associated with excessive reliance on smaller service organizations, independent freelance service providers, or limited in-house IT help.

Progent stands out by providing:

  • Proven Methodology
    Progentís team of Microsoft and Cisco certified consultants average more than ten years of real-world professional experience, at the forefront of network support, executing a broad range of technical tasks for an extensive array of businesses. Every Progent consultant shares a refined collection of personal best practices which are combined into company-wide best practices standards that Progent instills in its consulting personnel. This means that you get not only expert IT skills, but also a support engineer with proven approaches for applying technical knowledge to resolve real-world IT problems quickly.

  • Value Pricing
    Progent's pricing policy is to bill for online support and in-person help by the minute. Consequently, you are billed exclusively for delivered support. Progent does not impose a higher rate for off-hours or urgent service, and within California or in areas where Progent offers on-site support, Progent does not charge for travel time except for urgent support where on-site time is less than 4 hours. In addition, Progent imposes no service activation charge and requires no monthly commitment for services provided during regular business hours. Many support firms demand large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates big bills for fast solutions so you will not be tempted to permit simple problems to fester.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By teaching clients to handle technical issues that are within their scope, Progent is able to focus on delivering high-value skills where Progent faces little competition. Companies who utilize trusted independent service providers or who employ in-house support staffs benefit when Progent transfers knowledge about new technology and tested methodologies to make their networks more reliable, protected, and productive.

  • 24x7 Network Monitoring with Microsoft Operations Manager
    Progent is one of the few support companies to offer round-the-clock network monitoring services powered by Microsoft Operations Manager. Microsoft System Center Operations Manager causes your network support to be proactive instead of reactive. By revealing possible problems before they cause lost productivity, system monitoring can save your IT network from painful and costly service losses.
How Does Our Company Start Receiving Remote Technical Help from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, visit Immediate Online Support.

© 2002- 2019 Progent Corporation. All rights reserved.

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