Immediate Online Technical Support for Mobile IT Networks
Urgent Phone Support for Mobile NetworksFor businesses located in Mobile or anywhere in Alabama, Progent provides online technical support for information systems powered by Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Premier engineers have delivered remote support to businesses in all 50 states in the United States. (Refer to recommendations from Progent's clients.) Progent also offers the expertise of Cisco CCIE-qualified network specialists to help with challenging networking issues, plus the services of CISSP-certified security experts to handle high-level security design and troubleshooting jobs.

Progent's online technical support experts offer exceptional leverage due to the fact that they possess the real-world experience and have access to the sophisticated tools necessary to solve most network problems quickly. Efficient support reduces direct costs since service calls accumulate minimal chargeable minutes. Online support also eliminates the cost of sending an engineer to your site. Your organization saves even more in incidental expenses by reducing or eliminating network outages and related losses due to business disruption, upset customers and vendors, idle employees, and de-focused management. Progent's advanced online consulting expertise is particularly helpful for businesses that depend on public clouds for vital network infrastructure or software such as Azure, Amazon Web Service, or Exchange Online, where on-premises tech support may not be an alternative.

Progent's pricing model for online support is designed to stretch your IT service dollar. Progent bills per minute for phone consulting, so you are invoiced only for the support that you receive. In contrast to typical online service organizations, Progent requires no service activation fee or minimum job duration. Progent's one-minute granularity and clean model for billing do away with situations where quick solutions manage to turn into big invoices. Progent's skill at solving problems efficiently means your business saves money.

Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has mastered a set of customized tools and field-proven methodologies that allow the maximum level of efficiency for remote help and repair for information systems of all sizes. Progent provides safe VPN support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology permits the staff of Progent's online support team to interface to your system remotely without violating network security.

Progent's powerful technical support database application keeps detailed histories describing all service that Progent's customers have received. Progent's team consultants have access to the specifics of services rendered to every customer by any engineer. This history of trouble tickets and resolutions is stored as a conveniently retrievable support database that enables Progent's online technical experts to communicate their experiences company-wide to ensure that the value of Progent's technical support grows daily. Progent's extensive list of accreditations and working relationships with key vendors such as Cisco and Microsoft make available additional massive technical support databases and allow fast response from vendors' in-house engineering staff with the result that Progent's remote service experts can come up with optimal solutions in the least time.

Online technical services available from Progent to businesses in Mobile and anywhere in the state of Alabama include:

Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent provides a family of low-cost, flat-rate managed services intended to enable small and medium-size businesses to utilize the same advanced IT solutions deployed by some of the world's leading enterprises. The ProSight line of IT management outsourcing services addresses all key facets of modern networking such as email content filtering, security and compliance, automated backup/recovery, infrastructure health monitoring, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior machine learning tools to defend endpoints as well as servers and VMs against new malware attacks such as ransomware and email phishing, which routinely escape traditional signature-based anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a unified platform to automate the complete threat progression including filtering, identification, mitigation, cleanup, and post-attack forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection (ESP) services deliver affordable multi-layer security for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint management, and web filtering via leading-edge technologies packaged within a single agent accessible from a unified control. Progent's security and virtualization experts can assist you to design and implement a ProSight ESP deployment that meets your organization's unique requirements and that allows you achieve and demonstrate compliance with legal and industry data security standards. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for urgent attention. Progent can also assist your company to set up and test a backup and restore solution such as ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost and fully managed service for secure backup/disaster recovery. For a low monthly cost, ProSight DPS automates your backup activities and enables rapid recovery of critical files, apps and VMs that have become lost or damaged as a result of component breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's BDR consultants can provide world-class expertise to configure ProSight DPS to to comply with government and industry regulatory requirements like HIPPA, FINRA, and PCI and, when necessary, can assist you to recover your business-critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of top data security vendors to deliver centralized management and world-class protection for all your inbound and outbound email. The powerful architecture of Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks most unwanted email from making it to your security perimeter. This reduces your exposure to external attacks and conserves system bandwidth and storage. Email Guard's onsite gateway appliance provides a deeper layer of inspection for incoming email. For outbound email, the on-premises gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent’s ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized organizations to map out, monitor, reconfigure and troubleshoot their connectivity hardware such as routers and switches, firewalls, and access points as well as servers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are kept current, copies and displays the configuration of virtually all devices connected to your network, monitors performance, and sends alerts when potential issues are detected. By automating complex management and troubleshooting activities, WAN Watch can knock hours off common tasks such as making network diagrams, reconfiguring your network, finding appliances that require critical software patches, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your IT system running at peak levels by checking the health of critical assets that drive your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your designated IT personnel and your Progent consultant so any looming issues can be addressed before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host configured and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the apps. Because the system is virtualized, it can be ported immediately to a different hosting solution without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and safeguard data related to your network infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or warranties. By cleaning up and managing your IT infrastructure documentation, you can save up to 50% of time thrown away searching for critical information about your IT network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether you’re planning improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need the instant you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size organizations to obtain an unbiased assessment of the overall health of their information system. Based on some of the leading remote monitoring and management platforms available, and overseen by Progent's certified team of information technology experts, ProSight Network Audits show you how well the configuration of your essential network devices conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI such as a cleaner Active Directory system. Both versions also include a year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost management, better compliance with information security requirements, higher utilization of IT assets, faster problem resolution, more reliable backup and recovery, and less downtime. Read more about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service built around a brief phone interview with a Progent backup/recovery expert. The interview is intended to help assess your company's preparedness either to block or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information about your existing AV defense and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow industry best practices to create an efficient AV and backup system that meets your company's requirements. For additional information, refer to The ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Offered by Progent
Progent offers the skills of world-class remote consulting professionals for contract IT programs. Progent's charges for longer-term consulting projects are determined according to the qualifications of the consultants assigned. Progent's experience with these special areas of computer technology allows customers to complete major projects within budget and on schedule. Progent's special remote consulting solutions include:

  • Help Desk Call Center Support
    Progent's Help Desk support alternatives for organizations with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk Call Center services, shared Help Desk services, and Help Desk process consulting. Progent's Standard Help Desk Services offer small businesses a complete service desk solution that handles all facets of remote desktop support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and reporting. Progent offers help desk services at a substantial discount from Progent's normal desktop service rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to handle complex issues.

    Progent’s Help Desk sharing services allow your business to share responsibilities for Help Desk services transparently between your IT team and Progent's large roster of seasoned desktop support engineers and subject matter experts. Progent’s shared Help Desk service is an advanced service desk solution based on the leading professional services automation tool for managing end-user service requests, ticketing, ownership, progress tracking, and reporting.

    Progent's Help Desk team of experienced network professionals gives your customers in Mobile or anywhere in the state of Alabama quick access to an effective technical support group with substantial background offering phone consulting and remote troubleshooting for networks based on Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's charter is to give the Help Desk Call Center the reputation as a key contributor to company productivity, and Progent's goal is to fix and not merely report technical issues.

  • Business Applications Services: Training, Custom Programming, and Integration
    Progent's Applications Consulting Group offers online professional engineering expertise and education in special application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting, custom programming, and education for familiar Microsoft applications such as CRM, Microsoft Project, Microsoft Office 365 Word, and Office 365 Excel. To find out additional information about Progent's expertise, programming, and education offerings, visit Progent's Applications Experts Group.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2016 servers, Windows 10; cohesive integration of multi-OS environments that incorporate Linux, Hyper-V and VMware; and better cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer advanced online and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to design and install a new deployment of Microsoft System Center 2016, expand or optimize an existing one, migrate smoothly from a prior release of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring Services
    Progent offers organizations in Mobile, or anywhere in the state of Alabama, online IT infrastructure monitoring by providing Microsoft System Center Operations Manager expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt SCOM to suit your business so that your IT support is proactive and automated. By detecting potential issues before they grow into crashes, system monitoring can minimize stressful and costly network crises. Progent can also deploy system monitoring products such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows networks, or environments that incorporate a combination of platforms.
How Your Mobile Business Can Contact Progent's Remote Support Experts
To contact Progent about urgent phone-based help with Microsoft Windows, Apple macOS and OS X, or Linux networks, visit Progent's Nationwide Online Help, telephone 1-800-993-9400, or see Contact Progent. For businesses and new ventures in Mobile or throughout the state of Alabama, Progent's phone-based computer support engineers can deliver expert and affordable system support the instant your business requires it. More than 15 years of providing remote technical assistance has earned Microsoft Partner status for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting skills and to fine tune remote connectivity technology to fix network problems quickly while avoiding the expense and lost time that comes with on-premises service calls.

Even if your Mobile office has a local independent support technician or employs a full time IT staff that can deal with the majority of network problems, Progent’s Microsoft certified consultants can still provide an easy and seamless virtual expansion of your local resources in cases when your usual service personnel either don't have the bandwidth or the experience to deal with unexpected system crises or especially complex integration projects.

Advantages of Progent's IT Support for Businesses in Mobile
Progent's online technical help services allow your Mobile company to realize the benefits of on-call, enterprise-class IT support without the cost of managing an in-house IT staff. Your network will acquire added business value by becoming more reliable, efficient, and secure. Benefits to your company include:

  • Seamless virtual extension of your local support resources
    For most organizations in Mobile and throughout Alabama, local network service providers, whether made up of outside consultants or an internal maintenance staff, can handle the majority of technical issues. On the other hand, major troubles sometimes occur when your regular resources are too busy or absent, and some trouble may involve IT products that is beyond the scope of your usual support people. In these instances, Progent's online service specialists provide an easy, fast, and affordable solution to augment your regular resources and to pass on useful knowledge to increase your ability to deal with future problems locally.

  • Less Dependence on Freelance Consultants
    For network maintenance, smaller companies commonly depend on independent freelance consultants. While independent service people have less overhead than larger support companies and can often charge marginally less, they are often overbooked, making it hard to respond rapidly to urgent situations. If a freelance consultant is busy with another customer, sick, on vacation, or in class, the lack of reserve help may force your company to go without assistance during an emergency. As your business grows, system downtime and problems with vital software are more costly. The budget you thought you were conserving on an independent can be eaten up fast by reduced productivity. Progent offers a ready source of reserve service experts to make sure your IT system remains available.

  • Create a Solid Foundation for Smooth Expansion
    Companies often start with an IT architecture implemented on a shoestring budget. Lacking a scalable framework, band-aid fixes can get thrown onto an unstable foundation. When a company grows, stability and expandability problems can impede the success of the organization. These badly designed systems need careful analysis, smart long-term planning, and broad-based technical expertise to upgrade to a network infrastructure that can provide the stable foundation to meet current business requirements and facilitate downstream expansion.

  • Interact with Problem Solvers Instead of Product Vendors
    Smaller businesses require advice and technical training to navigate through an increasingly complicated maze of technology alternatives capable of promoting business success and enhancing efficiency. Businesses hardly need a computer consultant who is trying to sell a certain vendor's products. IT consulting and product selling can result in a situation where the recommended solution is designed around a profitable technology instead of the genuine requirements of a business. Progent eliminates these dilemmas by selling just services instead of products. This allows Progent to align technical expertise with the best interests of customers.

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's staff size, breadth of IT background, refined support tools, and familiarity with enterprise networking allow businesses to avoid the pitfalls of exclusive reliance on smaller consulting organizations, individual freelance service providers, or limited in-house resources.

Progent adds value by providing:

  • Best Practices
    Progent’s staff of Microsoft and Cisco Premier consultants average more than ten years of real-world industry background, at the front lines of network support, executing a broad range of technical projects for an extensive mix of businesses. Each Progent consultant shares a proven collection of personal best practices which are combined into shared leading practices training that Progent teaches its support staff. This guarantees that you get not just world-class IT help, but also a consultant with proven methods for using computer knowledge to fix actual IT problems efficiently.

  • Value Pricing
    Progent's pricing model is to bill for phone service and on-site help per minute. As a result, you are charged only for received support. Progent does not impose a more expensive rate for after-hours or urgent support, and inside California or in areas where Progent provides on-site support, Progent does not charge for travel time except for emergency calls where on-site work is less than four hours. Also, Progent applies no initialization charge and requires no monthly commitment for support services provided during regular business hours. Many support firms demand large minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity does away with large bills for quick fixes so you won't be tempted to allow minor problems to stay unaddressed.

  • Full Records of Delivered Services
    Progent has developed a sophisticated service reporting system that records and formats detailed documentation for all billed services. Unlike some independent consultants or local service organizations who offer minimal documentation or details of tasks performed, every service provided by Progent is accompanied by comprehensive documentation. Every Progent staff member has access to the service reports sent by every staff member to each customer. The discipline of detailing and archiving service activity results in more efficient support and eliminates a variety of common misfortunes such as when a support customer is virtually held hostage to a consultant who won’t let go of the keys to the kingdom.

  • 24x7 Server Monitoring with MS Operations Manager
    Progent is one of the few IT service companies to offer 24x7 remote monitoring services based on MS Operations Manager. Microsoft Operations Manager causes your computer support to be anticipatory instead of reactive. By uncovering potential problems before they result in downtime, system monitoring can keep your IT network from stressful and costly service losses.
How Does My Business Begin Getting Remote Computer Help from Progent?
To get started with Progent's online help offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, go to Immediate Network Support.