Fast and Affordable Remote Support for Mobile Alabama Information Networks
Fast Remote Help for Mobile SystemsFor businesses in Mobile Alabama, Progent offers remote help for information systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier consulting experts have provided online support to companies in all 50 states in the U.S. (Check out testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE engineers to handle challenging networking problems, as well as the services of CISA and CISSP-qualified cybersecurity consultants to handle high-level security design and diagnostic issues.

Progent's online technical support engineers offer exceptional value due to the fact that they possess the practical experience and are equipped with the advanced tools needed to resolve the majority of network issues rapidly. Efficient support reduces immediate expenses since solutions require minimal billable minutes. Remote support also eliminates the expense of sending an engineer to your location. Your company saves even more with indirect expenses by minimizing or eliminating system outages and related losses stemming from business disruption, disgruntled clients, unproductive workers, and de-focused executives. Progent's advanced remote technical support know-how is particularly important for businesses that depend on public clouds for critical infrastructure or software like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises tech support may not be useful.

Progent's pricing policy for remote help is structured to stretch your network support dollar. Progent charges by the minute for phone consulting, so you owe only for the services that you receive. Unlike typical online support organizations, Progent asks for no startup surcharge or minimum payments. Progent's per-minute billing unit and clean policy for billing eliminate situations where speedy. minor repairs somehow turn into substantial invoices. Progent's skill at handling technical issues quickly means you spends less money.

Progent's Online Consulting and Technical Support Services
Over the years, Progent has fine tuned a set of optimized tools and field-tested processes which promote the maximum level of effectiveness for online engineering help and repair for information systems of all sizes. Progent provides secure VPN support for VPN gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access enables the experts of Progent's Technical Response Center to communicate with your company's system without violating network security.

Progent's sophisticated technical support reporting application includes extensive documentation describing all support that Progent's customers have received. Progent's authorized service personnel have access to the history of support rendered to every client by any engineer. This archive of issues and repairs is structured as a quickly retrievable internal knowledge base that enables Progent's remote support experts to share their knowledge with the whole team to ensure that the efficiency of Progent's support grows daily. Progent's high-level certifications and working associations with major vendors including Cisco and Microsoft open up additional extensive technical support knowledge bases and permit priority response from vendors' internal engineering staff so Progent's online service specialists are able to come up with the most efficient solutions in the least time.

Online technical services offered by Progent to clients in Mobile Alabama include:

ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent provides a selection of low-cost, fixed-price managed services intended to enable small and mid-size organizations to utilize the same cutting-edge technology deployed by some of the industry's leading enterprises. The ProSight line of network management outsourcing services addresses all key aspects of information technology including email protection, security and compliance, automated backup and disaster recovery, infrastructure health monitoring, VM cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior machine learning technology to defend endpoint devices and physical and virtual servers against modern malware attacks such as ransomware and email phishing, which routinely get by traditional signature-based AV tools. ProSight Active Security Monitoring protects local and cloud resources and provides a single platform to address the complete malware attack progression including filtering, infiltration detection, containment, remediation, and forensics. Key capabilities include single-click rollback using Windows VSS and automatic network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection managed services deliver economical in-depth protection for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint management, and web filtering via cutting-edge tools packaged within one agent managed from a unified control. Progent's data protection and virtualization consultants can assist your business to design and configure a ProSight ESP deployment that addresses your company's unique requirements and that helps you demonstrate compliance with government and industry information protection regulations. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require urgent attention. Progent's consultants can also assist your company to set up and test a backup and restore system like ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized businesses a low cost and fully managed solution for secure backup/disaster recovery. For a fixed monthly cost, ProSight DPS automates and monitors your backup processes and enables fast recovery of vital files, apps and virtual machines that have become lost or damaged due to component breakdowns, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery specialists can deliver world-class expertise to configure ProSight DPS to be compliant with government and industry regulatory requirements such as HIPAA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to recover your critical information. Find out more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading information security vendors to provide centralized management and comprehensive protection for your email traffic. The hybrid architecture of Progent's Email Guard integrates cloud-based filtering with an on-premises gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's cloud filter serves as a preliminary barricade and blocks the vast majority of unwanted email from making it to your security perimeter. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage space. Email Guard's onsite security gateway appliance adds a deeper level of analysis for incoming email. For outbound email, the onsite security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Exchange Server to track and safeguard internal email traffic that stays within your security perimeter. For more details, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller organizations to map out, track, reconfigure and troubleshoot their connectivity hardware such as routers and switches, firewalls, and access points plus servers, endpoints and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that network maps are kept current, copies and displays the configuration of virtually all devices connected to your network, tracks performance, and generates alerts when potential issues are discovered. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can cut hours off common chores like making network diagrams, reconfiguring your network, locating devices that require important software patches, or resolving performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management techniques to help keep your IT system running efficiently by checking the health of critical computers that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your specified IT staff and your assigned Progent consultant so any potential problems can be resolved before they can disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host set up and maintained by Progent's network support professionals. With the ProSight Virtual Hosting model, the client owns the data, the OS software, and the apps. Because the environment is virtualized, it can be ported easily to an alternate hardware solution without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and safeguard information about your IT infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be alerted about upcoming expirations of SSLs or warranties. By updating and managing your IT infrastructure documentation, you can eliminate as much as half of time spent looking for critical information about your network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents related to managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether you’re planning enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size businesses to obtain an unbiased assessment of the health of their information system. Powered by a selection of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits help you see how closely the deployment of your essential infrastructure devices conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits such as a cleaner Active Directory system. Both versions also include a year of cutting-edge remote network monitoring and management. Benefits can include lower-cost network management, better compliance with data security requirements, more efficient utilization of network resources, faster troubleshooting, more reliable backup and recovery, and higher availability. Learn more information about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone discussion with a Progent backup/recovery consultant. The interview is intended to help assess your company's ability either to stop or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information concerning your existing AV defense and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply best practices to build an efficient AV and backup/recovery system that meets your business needs. For details, see Progent's ProSight Ransomware Preparedness Report.

Special Support Programs Available from Progent
Progent can provide the skills of world-class remote consulting experts for contract information technology programs. Billing charges for longer-term consulting tasks are determined based on the qualifications of the engineers assigned. Progent's experience with these important fields of computer technology allows customers to complete major initiatives within budget and on schedule. Progent's special online consulting solutions include:

  • Help Desk Call Center Support
    Progent's Call Center programs for organizations with networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Help Desk services, co-managed Helpdesk services, and Helpdesk operations consulting. Progent's Standard Help Desk Services provide small organizations an end-to-end solution that handles all facets of remote desktop technical support from service requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent offers service desk support at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to handle complex issues.

    Progent’s shared Help Desk services make it possible for your business to share the load for Help Desk support transparently between your in-house IT staff and Progent's large roster of veteran desktop support technicians and subject matter experts. Progent’s shared Help Desk service is a collaborative support solution built around the top professional services automation tool for managing service requests, ticket lifecycle, ownership, status tracking, and metrics.

    Progent's Help Desk team of experienced network professionals provides your clients in Mobile Alabama fast communication with a large technical support resource with extensive background delivering phone support and online diagnostics for networks based on Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's focus is to give the Help Desk Call Center recognition as a key contributor to business productivity, and Progent's target is to fix instead of merely report technical problems.

  • Applications Services: Training, Customization, and Problem Solving
    Progent's Applications Consulting Team offers phone-based advanced engineering expertise and training in specific application areas such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also can deliver consulting, customization, and education for familiar Microsoft business applications such as CRM, Microsoft Office Project, Office 365 Word, and Office 365 Excel. For more on Progent's expertise, programming, and education services, visit Progent's Business Application Experts Team.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    System Center 2016 unifies and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2016, Windows 10 clients; seamless management of heterogeneous environments that incorporate various Linux distributions, Hyper-V and VMware; and expanded cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants offer advanced remote and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to design and install a new deployment of Microsoft System Center 2016, expand or tune your current one, migrate efficiently from a prior release of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring Support
    Progent offers businesses in Mobile Alabama online IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune SCOM to suit your business so your IT support is proactive and automated. By spotting potential trouble spots before they result in network outages, automated monitoring can avoid disruptive and costly information system crises. Progent can also use server and infrastructure monitoring utilities like Nagios and MRTG to analyze UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft Windows systems, or systems powered by a combination of platforms.
How Your Mobile Business Can Contact Progent's Online Service Experts
To get in touch with Progent about emergency phone-based assistance with Microsoft, macOS and OS X, or Linux/UNIX environments, visit Progent's Urgent Online Help, call 1-800-993-9400, or see Contact Progent. For businesses and startups in Mobile Alabama, Progent's phone-based network support engineers can provide expert and affordable IT support whenever your company requires it. Long experience offering online repair services has led to Microsoft Partner certification for Progent's consulting experts and has helped Progent to develop world-class troubleshooting skills and to refine online connectivity technology to repair network problems quickly while avoiding the cost and lost productivity associated with in-person service visits.

Even if your Mobile business deals with a regular freelance support technician or employs a full time IT staff that know how to handle ordinary computer issues, Progent’s Microsoft and Cisco certified engineers can provide a convenient and transparent virtual extension of your on-site resources for situations when your usual IT support personnel either don't have the time or the expertise to deal with sudden network emergencies or especially challenging integration problems.

Advantages of Progent's Network Help for Businesses in Mobile Alabama
Progent's remote technical help services allow your Mobile company to have the benefits of on-call, enterprise-level network support without the expense of managing an in-house IT staff. Your information system will acquire added strategic worth by being increasingly reliable, efficient, and protected. Advantages to your company include:

  • Seamless virtual extension of your on-site IT resources
    For most businesses in Mobile Alabama, nearby computer service providers, whether made up of freelance consultants or an internal IT staff, can take care of typical technical issues. However, major troubles might strike when local support personnel are overstretched or absent, and some trouble may stem from technology that is unfamiliar to your local service people. In these cases, Progent's on-call support specialists give you a convenient, quick, and budget-friendly solution to supplement your regular resources and to convey valuable information to increase your ability to handle future issues in-house.

  • Less Reliance on Individual Service Providers
    For network maintenance, smaller businesses often rely on individual freelance consultants. While freelance service people have less overhead than big support firms and can often charge marginally less, they are occasionally overextended, making it impossible to respond quickly to urgent situations. If a freelance service provider is occupied with another customer, sick, on a trip, or in class, the absence of reserve personnel may force your company to go without help during an emergency. As your business expands, system downtime and problems with critical software become more expensive. The budget you thought you were conserving on an independent can be consumed quickly by reduced productivity. Progent provides an on-call source of reserve service expertise to make sure your network is always available.

  • Create a Scalable Basis for Smooth Expansion
    Companies often start with an IT system implemented on a shoestring budget. Lacking a scalable infrastructure, band-aid repairs can get thrown on top of a shaky foundation. As a company grows, reliability and scalability problems can hinder the success of the organization. These badly built environments require careful analysis, smart strategic planning, and extensive technical expertise to upgrade to a system infrastructure able to provide the solid foundation to meet critical business requirements and simplify downstream growth.

  • Interact with Solution Providers Rather Than Product Sellers
    Smaller businesses need guidance and technical education to navigate through an ever more complicated maze of product options capable of promoting business success and enhancing productivity. They hardly need a network engineer who is attempting to earn a commission on a certain vendor's products. Network support and product sales can result in a scenario where the recommended solution is built around a profitable technology instead of the genuine needs of a client. Progent eliminates these dilemmas by offering just services instead of products. This enables Progent to align IT consulting with the best needs of clients.

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's staff size, breadth of IT experience, refined remote support software, and familiarity with corporate IT allow businesses to avoid the limitations associated with excessive reliance on smaller service organizations, individual freelance service providers, or over-stretched internal resources.

Progent stands out by offering:

How Does My Business Start Getting Remote Computer Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, go to Immediate Network Support.



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    Progent's Microsoft-certified consultants can help your business to prepare for, deploy, and operate System Center 2012 R2 Configuration Manager. Progent can help you to migrate smoothly to SCCM 2012 from a legacy change management platform or help you to modify your current SCCM 2012 environment to support your evolving business needs. Also, Progent can assist you to create an infrastructure that fully supports SCCM by providing advanced consulting support for related Microsoft technologies including Active Directory Domain Services (ADDS), Microsoft SQL SSRS, and Internet Information Services.

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    Cisco's wireless VoIP phones are industrial-grade Wi-Fi handsets designed for workers who are on the move within office, warehouse, retail or other venues where management wants portable phones that offer more administrative control, security and ruggedness than is possible with the BYOD (Bring-Your-Own-Device) mode of mobile communications. Successful integration of Cisco's wireless IP phones typically requires that IT teams set up and optimize many key pieces of your wireless environment including wireless access points, routers, wireless LAN controllers, and call management tools. Progent's certified experts offer online and on-premises support to help you create and maintain a Cisco wireless IP phone solution by providing integration services that can range from troubleshooting the set up of a wireless VoIP phone or AP to providing comprehensive project management outsourcing or co-sourcing for modernizing the Wi-Fi infrastructure of an entire campus.

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