Fast Remote Help for Mobile Alabama Information Networks
For organizations located in Mobile Alabama, Progent provides online technical support for information systems powered by Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier engineers have delivered online troubleshooting to companies in all 50 states in the United States. (Refer to recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE engineers to solve challenging infrastructure problems, as well as the assistance of CISA and CISSP-certified cybersecurity consultants to handle advanced security design and troubleshooting issues.
Progent's online technical support experts offer exceptional value due to the fact that they possess the practical background and are equipped with the advanced tools needed to resolve the majority of network problems rapidly. Efficient support lowers direct costs because solutions use up fewer billable minutes. Remote help also eliminates the cost of sending a consultant to your site. Your organization saves additionally with indirect costs by minimizing or eliminating system downtime and related costs stemming from business discontinuity, disgruntled clients, unproductive employees, and de-focused management. Progent's extensive online consulting know-how is especially important for organizations that depend on public clouds for vital network infrastructure or applications like Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud, or where onsite IT support may not be an option.
Progent's pricing policy for online support is designed to stretch your IT service dollar. Progent bills on a per-minute basis for telephone-based consulting, so you are charged only for the services that you receive. In contrast to many remote service firms, Progent requires no startup charge or minimum job duration. Progent's per-minute billing unit and clean model for pricing save you from situations where fast fixes manage to turn into big bills. Progent's skill at handling technical issues efficiently means your business saves cash.
Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has refined a set of customized technologies and field-proven processes which allow the maximum level of effectiveness for remote help and troubleshooting for computer systems of all sizes. Progent provides safe VPN support for gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the experts of Progent's online support team to connect to your computer system remotely without violating corporate security.
Progent's proven customer support database system stores comprehensive documentation for all service that Progent's customers have been provided. Progent's authorized consultants have the benefit of the specifics of assistance delivered to every Progent customer by every Progent engineer. This archive of issues and resolutions is organized as an easily exploitable internal knowledge base that permits Progent's remote support experts to share their experiences company-wide to ensure that the value of Progent's technical support improves daily. Progent's high-level accreditations and working relationships with important technology companies including Cisco and Microsoft open up other vast technical databases and allow fast access to vendors' in-house support staff with the result that Progent's online consulting experts are able to come up with the most efficient solutions promptly.
Remote technical services offered by Progent to businesses in Mobile Alabama include:
Certified Windows Expertise
Progent's Microsoft-certified online service engineers offer computer problem solving and IT help for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the assistance of consulting professionals who can help your company with a wide variety of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
MS Exchange 2019 integration,
MS Exchange Server 2016 migration, Exchange Server 2013 integration,
Exchange Server 2010 management,
SharePoint Server 2019 planning and configuration, SharePoint Server 2016 migration expertise, Microsoft Teams expertise, Skype for Business Server planning and deployment consulting, Microsoft Lync Server 2013 integration, and Microsoft Office Communications Server 2007 upgrade,
Forefront Threat Management Gateway 2010 management and ISA Server maintenance, Microsoft SQL Server 2019 migration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Access Development and Training,
Small Business Server 2011 support, and
Windows Essentials cloud integration.
Progent also can deliver a wide range of affordable PC desktop consulting and support services to assist you business to deploy, integrate, troubleshoot, and manage desktop PCs and laptops based on Microsoft Windows. Progent's PC desktop consulting services cover areas such as providing Microsoft Windows 10 migration help as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune expertise to centralize the administration of your desktops and web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco CCIE credential is the top accreditation for network consultants, and validates an individual's network technology skills at the expert level. Cisco CCIEs know how to deal with even the most challenging problems associated with network design, installation, administration, security, and troubleshooting. CCIEs can cooperate on a privileged basis with Cisco's internal support staff in analyzing problems with Cisco IOS Software network administration utilities and coming up with workarounds or locating program updates. Cisco CCIEs are an exceptional value since their deep expertise permits them to solve problems rapidly. In many instances, less seasoned engineers can wrestle for hours or days with identical problems that a Cisco-qualified CCIE can fix in a few minutes. Progent's Cisco CCIE engineers can tie into your computer system by means of advanced on-line support technology to perform fast, secure, and economical analysis and repair.
Alabma State Contact Information:
Progent offers consulting services and onsite technical support throughout Alabama.
Progent locations in Alabma State
Progent's CCIEs can provide help for all of Cisco's market leading selection of infrastructure devices by offering consulting services such as:
CISSP and ISSAP Certified Network Security Professionals
Progent's qualified CISM and CISSP security and compliance consultants can provide a range of security services that can improve the immunity of your Windows, macOS and OS X, or Linux network against attacks or assist your company to recover quickly following a serious penetration. Security support services available from Progent include: comprehensive network security audits utilizing utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Metasploit and Nikto; quick cleanup after virus and worm assaults; configuring firewalls; building secure architectures for off-site and mobile connectivity; protecting your messaging infrastructure from viruses, spam and directory harvest attacks; and initiating round-the-clock proactive monitoring.
Hybrid Cloud Integration Solutions
Progent can provide expert remote support to help companies of any size integrate their IT infrastructure with popular public cloud platforms such as Azure and Amazon Web Services. Progent can assist your it team to plan and manage hybrid environments that can include Windows and Linux systems and applications in both cloud-only systems or in hybrid network models that utilize local resources along with cloud services. To assist you to incorporate cloud services with networks, Progent offers a range of cloud migration support services that include Office 365 Exchange Online integration with on-premises Exchange,
Microsoft Azure hybrid cloud planning and deployment services, Amazon Web Services (AWS) hybrid cloud solutions, Amazon Web Marketing Service development and troubleshooting, and Google Cloud planning and integration expertise. Progent has over two decades of experience delivering advanced consulting expertise remotely, and Progent can help you successfully carry out your cloud integration projects quickly and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to specify, automate and test a consistent runbook for restoring applications and services rapidly after a breakdown. SRM provides centrally managed and automated recovery, application mobility, plus transparent site migration, failback and site re-protect. Site Recovery Manager also enables non-intrusive testing for site recovery, updates and fixes and can generate audit reports to confirm full service recovery, validate Service Level Agreements and prove DR compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to assist your organization to design, configure, test and maintain a DR system powered by VMware Site Recovery Manager.
Progent's VMware vSphere consultants have in-depth understanding of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator and vCloud used for administering private and hybrid cloud solutions that deliver maximum uptime, data security, and application mobility. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network architect to assist you to build a completely virtualized Software Defined Data Center that can be provisioned or migrated in minutes and administered with a high degree of automation independent of the hardware used by the underlying IP network.
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux consultants and Apple macOS and OS X specialists can provide remote consulting services to cover a broad spectrum of computer technologies such as network infrastructure, email solutions, network and operational security, plus UNIX and Windows coexistence. For server hardware economization and simplified management in environments that include Linux-based systems with Microsoft Windows, Progent can provide VMware integration and Citrix XenServer support. Progent can also assist with transitioning from older applications to Microsoft Windows or Linux-based solutions. Progent's group-based approach to solving network issues enables quick escalation, when required, to engineers with appropriate expertise to tackle challenging situations. This expedites solutions of critical problems, reduces lost productivity, and cuts support expense.
Progent's UNIX and Linux support engineers can provide urgent phone-based help diagnosing problems affecting UNIX/Linux networks based on leading derivatives of UNIX such as:
Mac OS X
IBM AIX Operating System
HP-UX (Hewlett Packard UNIX)
ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent provides a selection of budget-friendly, flat-rate managed services intended to allow small and mid-size businesses to utilize the same best-of-breed IT solutions deployed by many of the world's top enterprises. The ProSight suite of outsourced network management services addresses all critical facets of modern networking such as email content filtering, behavioral-based threat defense, automated backup and disaster recovery, infrastructure health monitoring, VM hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior analysis technology to defend endpoint devices and servers and VMs against modern malware assaults like ransomware and email phishing, which easily evade traditional signature-based AV products. ProSight ASM safeguards on-premises and cloud-based resources and provides a unified platform to manage the entire threat progression including filtering, identification, containment, cleanup, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
ProSight Enhanced Security Protection managed services deliver affordable multi-layer protection for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alarms, endpoint control, and web filtering via leading-edge tools packaged within one agent accessible from a single control. Progent's data protection and virtualization experts can help your business to plan and implement a ProSight ESP environment that addresses your company's specific needs and that allows you demonstrate compliance with legal and industry data protection standards. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for immediate action. Progent's consultants can also assist you to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and mid-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery (BDR). Available at a low monthly price, ProSight DPS automates your backup activities and allows rapid recovery of vital files, applications and VMs that have become lost or corrupted as a result of hardware breakdowns, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery consultants can provide advanced expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPAA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to recover your business-critical data. Read more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top data security vendors to deliver centralized control and comprehensive protection for your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps most unwanted email from making it to your security perimeter. This decreases your vulnerability to inbound attacks and saves network bandwidth and storage. Email Guard's on-premises gateway appliance adds a deeper layer of inspection for incoming email. For outgoing email, the local security gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also help Exchange Server to track and safeguard internal email that stays inside your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map out, track, optimize and troubleshoot their networking hardware like routers and switches, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Using state-of-the-art RMM technology, WAN Watch ensures that network diagrams are always current, copies and displays the configuration of virtually all devices on your network, tracks performance, and generates notices when issues are detected. By automating complex network management processes, WAN Watch can cut hours off ordinary tasks like making network diagrams, reconfiguring your network, finding devices that need important updates, or resolving performance issues. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to help keep your IT system operating efficiently by checking the health of vital computers that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your designated IT management staff and your Progent engineering consultant so any potential issues can be addressed before they can impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host set up and managed by Progent's IT support experts. With the ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the applications. Because the system is virtualized, it can be ported immediately to an alternate hardware environment without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and safeguard data about your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be alerted about impending expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your network documentation, you can eliminate as much as half of time thrown away looking for vital information about your IT network. ProSight IT Asset Management includes a common repository for holding and sharing all documents required for managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether youíre planning enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size businesses to get an unbiased assessment of the overall health of their network. Based on a selection of the leading remote monitoring and management platforms in the industry, and supervised by Progent's certified team of information technology experts, ProSight Network Audits help you see how closely the deployment of your essential infrastructure assets adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits like a more manageable Active Directory (AD) system. Both versions also include one year of advanced remote network monitoring and management. Advantages can include easier network management, better compliance with information security regulations, higher utilization of network resources, quicker troubleshooting, more dependable backup and recovery, and less downtime. Learn more about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone discussion with a Progent information assurance expert. The interview is intended to help assess your organization's preparedness either to block or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information concerning your current security profile and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy an efficient security and backup system that aligns with your company's requirements. For additional information, see The ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Available from Progent
Progent can provide the skills of seasoned remote consulting experts for contract IT projects. Billing rates for longer-term development or consulting tasks are determined according to the qualifications of the engineers assigned. Progent's background in these important areas of information technology allows customers to complete major projects economically and on time. Progent's special online engineering services include:
How Your Mobile Company Can Contact Progent's Online Support Experts
Call Center Support
Progent's Help Desk service offerings for companies with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Call Center services, co-managed Help Desk support services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services provide small businesses an end-to-end solution that handles all aspects of online desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and management reports. Progent offers call desk services at a substantial discount from Progent's normal desktop support rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to handle complex problems.
Progent's Call Center consulting support can aid you in building an efficient new Help Desk or enhancing your established one, evaluating or customizing Help Desk Call Center software to handle the unique requirements of your company, or providing occasional phone support staff to work with your internal Help Desk team to deal with high-demand events such as software migrations, mass upgrades, or installing new business software.
Progent's Help Desk staff of seasoned network professionals offers your clients in Mobile Alabama rapid access to an effective support resource with extensive experience delivering telephone-based support and remote troubleshooting for networks that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's focus is to give the Call Center perception as a major enabler of company efficiency, and Progent's target is to solve and not simply report network issues.
- Applications Support: Education, Custom Programming, and Integration
Progent's Applications Consulting staff provides remote advanced engineering support and training in specific application fields including ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can provide consulting, custom programming, and education for familiar Microsoft business applications such as CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For more information on Progent's consulting, custom programming, and education offerings, see Progent's Applications Experts Team.
- Unified and Automated Administration of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks by offering comprehensive integration with Windows Server 2016 servers, Windows 10 clients; cohesive integration of multi-OS networks that include Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide world-class online and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and install a new deployment of Microsoft System Center 2016, expand or optimize your current one, migrate efficiently from a previous version of System Center, or debug your System Center environment.
- Online Hybrid Network Monitoring and Reporting Services
Progent can deliver businesses in Mobile Alabama online IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt Operations Manager for your environment so your computer support is proactive and automated. By detecting potential trouble spots before they grow into crashes, remote monitoring can minimize disruptive and expensive service failures. Progent can also provide help with network monitoring utilities like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft systems, or environments powered by a combination of platforms.
To contact Progent about urgent remote assistance with Microsoft Windows, macOS and OS X, or Linux/UNIX networks, go to Progent's Emergency Remote Help, phone 1-800-993-9400, or go to Contact Progent.
For companies and new ventures in Mobile Alabama, Progent's phone-based computer support specialists can provide effective and affordable IT help the moment your organization needs it. More than 15 years of delivering remote repair services has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting skills and to fine tune remote access tools to repair computer problems rapidly while avoiding the cost and lost time associated with in-person service visits.
Even if your Mobile company relies on a regular independent support technician or maintains an in-house organization that know how to deal with ordinary computer problems, Progentís Microsoft certified engineers can provide an easy and transparent virtual extension of your on-site resources for situations when your usual service personnel either lack the bandwidth or the expertise to resolve sudden network emergencies or especially tough integration projects.
Details of Progent's Online Computer Support for Mobile Alabama
Progent's phone support, remote troubleshooting, system security expertise, and network administration services offer companies in Mobile Alabama unparalleled leverage for your IT investment. Whether you need one-time phone help and Internet-based network repair or ongoing Help Desk call center support and system administration, Progent's experts can deliver your office enterprise-level IT support while allowing you to eliminate the expense and administration overhead of running a large internal IT organization. Key features of Progent's online help program include:
- Fast Phone Access to Microsoft Premier Experts
Progent's staff of Microsoft-certified engineers can deliver fast and affordable expertise to companies in Mobile Alabama and is also ideal for customers in geographic regions that have a limited supply of consultants with proven experience supporting Microsoft's current family of server platforms. All Progent phone support staff have over 10 years of experience supporting Microsoft products. As a Microsoft Partner consulting company, Progent has the advantage of a broad selection of Microsoft support tools, service information, and on-going training.
- By the Minute Billing to Reduce Costs
Progent provides remote help on a by-the-minute basis, so you are billed only for the support you receive. Progent asks for no minimum charge for phone support and requires no monthly subscription fee for support services delivered during normal business hours. This protects you from facing big bills for simple repairs.
- Access to Cisco Certified Network Infrastructure Experts
Progent's registered experts for Cisco offers help from on-staff specialists with skill in planning, deploying, and supporting networking solutions based on Cisco technology. Progent can provide a CCIE or CCNP to show you how to create fast, high-availability, and protected connectivity for fixed and mobile networking.
- Application Specialists Team
Progent's basic support services include system integration, MS Exchange expertise, network security planning, and shared Help Desk services. Progent's Experts group offers in-depth consulting support in specific application areas. Support offered by the Application Experts Group includes:
Dynamics GP Support and Programming
Microsoft Office Project and Project Online Support
Microsoft Office 365 solutions consulting
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Office Word and Microsoft Office 365 Word Expertise
BI Reporting Development and Training
Microsoft Power BI Consulting Services
UNIX, Linux and Solaris Support
Microsoft SQL Server 2019 solution design, Microsoft SQL Server 2017 migration, SQL Server 2016 Application Design, and Microsoft SQL 2014 Application Development and Debugging
Oracle Project Management and Application Development
MySQL Management and Software Programming
Apple Macintosh Consulting
Amazon Marketplace Web Service (Amazon MWS) Application Development
By offering a convenient centralized resource for IT generalists and specialists, Progent can deliver fast, inexpensive, and thorough IT solutions that meet the unique requirements of your business.
- Sophisticated Online Connectivity Tools
Secure remote access permits Progent's support experts to see exactly what your customers see. This makes it possible to find fast fixes to issues that could otherwise demand an expensive personal visit. Sophisticated remote connectivity software and expert engineers combine to enable Progent to resolve most IT problems rapidly and affordably. Progent is a pioneer in offsite troubleshooting and automated system analysis.
- Support for Leading VPN Products
Progent supports secure Virtual Private Network connectivity for gateways from leading VPN vendors including Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN remote connectivity enables the experts at Progent's Technical Response Center to access your system remotely without jeopardizing network security.
- 24x7 Service for High System Uptime
For companies with vital applications, Progent offers optional 24x7 online technical services. Used in conjunction with automated 24x7 network monitoring based on Microsoft Operations Manager, this offering can help ensure high network uptime.
- Help Desk Services
Progent's Help Desk Call Center programs are intended especially for budget-constrained businesses whose clients need immediate access to a Help Desk Call Center with effective phone support and complete escalation capability.
What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, depth of technical experience, fine tuned remote support software, and familiarity with enterprise networking enable offices to escape the pitfalls associated with excessive reliance on smaller service organizations, independent freelance service providers, or limited internal resources.
Progent stands out by providing:
How Does My Business Start Getting Remote Computer Help from Progent?
- In-depth Expertise in Microsoft's Complete Family of Server Platforms
Progent offers world-class expertise for Microsoftís powerful server products with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and deployment support, Microsoft Windows Server 2008 expertise, Windows 2003 maintenance, MS Exchange Server 2019 integration, MS Exchange 2016 Server planning and deployment, Exchange 2013 consulting, Microsoft Exchange 2010 Server support, Microsoft Exchange Server 2007 and Microsoft Exchange Server 2003 migration, plus MS SQL Server 2019 configuration expertise, MS SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and Microsoft SQL Server management support.
- Value Pricing
Progent's pricing model is to bill for remote service and on-site help per minute. Consequently, you pay exclusively for delivered support. Progent does not impose a higher rate for after-hours or emergency service, and inside California or in regions where Progent offers in-person service, Progent does not charge for travel except for emergency support where on-site work is less than 4 hours. In addition, Progent applies no service activation fee and asks no monthly commitment for services provided during regular business hours. Many support firms demand substantial minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity eliminates large bills for quick repairs so you will not be forced to allow simple problems to fester.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching customers to resolve problems that are within their comfort zone, Progent is able to focus on delivering hard-to-find skills where Progent faces little competition. Companies who work with familiar independent service providers or who maintain internal IT personnel benefit when Progent passes on knowledge about critical technology and tested methodologies to make their IT environments more reliable, secure, and efficient.
- Automated Server Monitoring with MS Operations Manager
Progent is one of the only IT service firms to provide 24x7 system tracking services based on MS Operations Manager. Microsoft Operations Manager allows your computer maintenance to be proactive instead of reactive. By uncovering potential issues before they cause lost productivity, network monitoring can keep your information network from painful and expensive availability losses.
To initiate Progent's online help services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, go to Immediate Online Support.