Fast and Affordable Remote Help for Mobile Alabama Information Networks
For businesses in Mobile Alabama, Progent offers remote support for networks based on Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have provided online support to businesses in all 50 states in the United States. (Check out recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-certified engineers to help with challenging networking problems, plus the assistance of CISA and CISSP-qualified security consultants to handle high-level security design and diagnostic jobs.
Progent's remote support engineers provide exceptional leverage because they possess the practical experience and are equipped with the advanced technology needed to solve the majority of network problems rapidly. Efficient support reduces immediate expenses because solutions require fewer billable minutes. Remote support also avoids the expense of sending an engineer to your location. Your organization saves even more in incidental expenses by reducing or avoiding network downtime and related losses resulting from business disruption, disgruntled customers and vendors, idle workers, and de-focused management. Progent's extensive remote technical support expertise is particularly important for businesses that depend on public clouds for critical infrastructure or applications like Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises tech support may not be an alternative.
Progent's billing policy for online help is structured to leverage your network support dollar. Progent charges per minute for telephone-based assistance, so you are billed only for the services that you receive. In contrast to typical online service firms, Progent imposes no service activation charge or minimum fees. Progent's one-minute billing unit and clean model for billing avoid scenarios where speedy. minor fixes somehow turn into major bills. Progent's penchant for handling problems quickly means you spends less money.
Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has refined an array of customized technologies and proven processes which allow the maximum level of effectiveness for online engineering help and troubleshooting for information systems of any size. Progent offers protected Virtual Private Network support for gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access permits the staff of Progent's Technical Response Center to connect to your environment without compromising network security.
Progent's proven customer support database system stores extensive records for all service that Progent's customers have been provided. Progent's staff engineers have access to the specifics of all help rendered to every customer by any consultant. This database of trouble tickets and fixes is structured as a quickly accessible support knowledge base that allows Progent's remote support professionals to communicate their knowledge with the whole team to make sure that the effectiveness of Progent's technical support grows daily. Progent's high-level accreditations and working relationships with major technology companies such as Cisco and Microsoft make available additional extensive support databases and allow priority response from manufacturers' internal support staff with the result that Progent's online service experts can arrive at the most efficient resolutions promptly.
Remote technical support services provided by Progent to companies in Mobile Alabama include:
Certified Windows Experts
Progent's Microsoft-expert remote service experts can provide computer system repair and consulting help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the expertise of support professionals who can help your company with a wide variety of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
MS Exchange 2019 Server integration,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 consulting,
Exchange 2010 monitoring and support,
SharePoint 2019 design and deployment, SharePoint 2016 migration and hybrid integration consulting, Microsoft Teams consulting, Skype for Business Server planning and deployment support, Lync Server 2013 integration, and Microsoft Office Communications Server troubleshooting,
Microsoft Forefront Threat Management Gateway management and ISA Server maintenance, MS SQL Server 2019 integration consulting, MS SQL Server 2017 expertise, SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager system monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Office Access Development and Training,
Small Business Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent in addition offers a broad range of cost-effective PC desktop support services to assist your business to deploy, configure, troubleshoot, and administer desktop PCs and laptops based on Windows. Progent's PC desktop support services cover areas such as providing Windows 10 upgrade support services as well as System Center 2012 Configuration Manager planning and installation, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune integration help to centralize the management of your PCs and web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco Certified Internetwork Expert certification is the premier recognition for network engineers, and validates a person's network technology knowledge at the master level. Cisco-qualified CCIEs can deal with even the most difficult challenges encountered in network infrastructure planning, deployment, maintenance, security, and repair. Cisco qualified CCIEs operate closely with Cisco's internal product support engineers in isolating anomalies with IOS Software network management utilities and coming up with alternate approaches or identifying software updates. Cisco CCIEs are an exceptional value since their depth of experience permits them to find solutions for problems rapidly. In common instances, less seasoned consultants can wrestle for many hours or even days with the same problems that a CCIE can fix in a few minutes. Progent's Cisco CCIE support experts can interface to your computer system using state-of-the-art on-line troubleshooting tools in order to perform quick, safe, and affordable diagnosis and repair.
Alabma State Contact Information:
Progent offers consulting services and onsite technical support throughout Alabama.
Progent locations in Alabma State
Progent's Cisco CCIEs offer assistance with the complete line of Cisco's popular selection of infrastructure products by providing services such as:
CISSP, ISSAP, and CISM Certified Network Security Professionals
Progent's qualified CISSP and CISSP-ISSAP security and compliance consultants offer a variety of security solutions to improve the immunity of your Microsoft Windows, macOS and OS X, Linux environment against internal or external threats or assist your business to recover quickly after a serious penetration. Security solutions offered by Progent include: in depth network security assessment using utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Solar Winds tools and Hydra; fast recovery from virus and worm attacks; installing firewalls; building secure architectures for remote and mobile access; securing your messaging infrastructure against spam and DHA attacks; and offering round-the-clock proactive monitoring.
Progent can provide expert online consulting services to help businesses of all sizes connect their networks with popular public clouds including Microsoft Azure and Amazon AWS. Progent can assist your it team to plan and administer hybrid environments that can include Windows and Linux operating systems and applications in both cloud-centric solutions or in hybrid topologies that utilize physical IT assets as well as cloud services. To assist you to incorporate public cloud services with networks, Progent offers a range of public cloud integration services such as Office 365 Exchange Online integration with on-premises installations of Exchange,
Azure hybrid cloud design and deployment services, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud integration consulting. Progent has more than 20 years of background providing advanced consulting expertise online, and Progent can make sure you complete your cloud migration projects on schedule and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you orchestrate, automate and verify a repeatable runbook for restoring services quickly following a breakdown. SRM provides centrally controlled and automated recovery, application mobility, and transparent site relocation, failback and site re-protect. SRM also supports non-disruptive testing for site recovery, updates and patches and can produce reports to verify full service recovery, validate Service Level Agreements and demonstrate compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to plan, configure, test and administer a DR solution based on VMware SRM.
Progent's VMware vSphere experts offer in-depth experience of VMware vCloud Director (vCD), vRealize Automation, vRO and vCloud used for administering private and hybrid cloud environments that provide maximum uptime, security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network designer to assist you to create a fully virtualized Software Defined Data Center that can be set up or re-purposed in minutes and managed with a high degree of automation regardless of the physical components used by the basic network infrastructure.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux consultants and Apple macOS and OS X technology specialists can provide remote support services to cover a wide array of computer technologies including system architecture, email solutions, network and process security, plus UNIX/Linux and Windows integration. For server hardware economization and simplified administration in environments that combine Linux-based systems and Windows, Progent offers VMware vSphere integration and Citrix expertise. Progent can also help with migration from older systems to Microsoft Windows or Linux-based environments. Progent's team-oriented approach to solving network problems enables fast escalation, when required, to engineers with task-relevant experience to tackle challenging situations. This accelerates repair of critical problems, reduces network downtime, and lowers service expense.
Progent's UNIX/Linux consultants can offer urgent remote assistance analyzing problems affecting UNIX, Linux, or Solaris networks based on popular variants of UNIX including:
Apple Mac OS X
HP-UX (Hewlett Packard UNIX)
Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent offers a family of affordable, flat-rate managed services designed to allow small and mid-size organizations to benefit from the same best-of-breed technology deployed by some of the world's top enterprises. The ProSight line of outsourced network management services covers all critical areas of modern networking including email protection, security and compliance, cloud-based backup/recovery, network infrastructure management, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior machine learning tools to defend endpoints and servers and VMs against new malware attacks like ransomware and email phishing, which routinely escape traditional signature-matching AV tools. ProSight ASM safeguards local and cloud-based resources and offers a unified platform to address the entire malware attack progression including protection, infiltration detection, containment, remediation, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Security and Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable multi-layer protection for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP offers firewall protection, penetration alarms, endpoint control, and web filtering through cutting-edge technologies incorporated within a single agent managed from a single control. Progent's data protection and virtualization experts can help you to plan and implement a ProSight ESP environment that meets your organization's unique needs and that helps you achieve and demonstrate compliance with legal and industry information security regulations. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for urgent action. Progent can also assist you to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable end-to-end service for secure backup/disaster recovery (BDR). For a fixed monthly cost, ProSight DPS automates and monitors your backup processes and allows fast recovery of critical files, applications and virtual machines that have become unavailable or damaged as a result of component failures, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's BDR consultants can deliver advanced support to configure ProSight DPS to be compliant with government and industry regulatory requirements like HIPAA, FIRPA, PCI and Safe Harbor and, when needed, can help you to recover your business-critical data. Learn more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading data security vendors to deliver web-based control and world-class security for your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of unwanted email from reaching your network firewall. This decreases your exposure to external threats and saves system bandwidth and storage. Email Guard's on-premises gateway device provides a deeper layer of analysis for incoming email. For outbound email, the on-premises gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Microsoft Exchange Server to track and protect internal email that originates and ends inside your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map out, track, enhance and debug their connectivity appliances like routers, firewalls, and wireless controllers as well as servers, client computers and other networked devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch makes sure that network maps are always current, captures and manages the configuration information of almost all devices on your network, monitors performance, and sends alerts when issues are discovered. By automating tedious management and troubleshooting processes, WAN Watch can cut hours off ordinary chores such as making network diagrams, expanding your network, finding devices that need important updates, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management technology to keep your network running at peak levels by tracking the health of critical computers that power your business network. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your designated IT management personnel and your assigned Progent engineering consultant so all looming issues can be resolved before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual host configured and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the apps. Because the system is virtualized, it can be ported easily to a different hardware solution without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and protect data about your IT infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be warned about impending expirations of SSL certificates or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save as much as 50% of time wasted trying to find vital information about your network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre planning enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require as soon as you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size businesses to get an objective assessment of the health of their information system. Powered by some of the top remote monitoring and management (RMM) tools available, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how closely the deployment of your essential network assets conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits such as a cleaner Active Directory system. Both versions also include a year of advanced remote network monitoring and management (RMM). Benefits can include simpler network management, better compliance with data security standards, more efficient utilization of network resources, quicker troubleshooting, more reliable backup and recovery, and increased uptime. Learn more information about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service based on a phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to help evaluate your organization's ability to block or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information about your current AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to build a cost-effective security and backup/recovery system that meets your company's needs. For additional information, refer to The ProSight Ransomware Preparedness Report Service.
Special Support Programs Available from Progent
Progent offers the skills of world-class online consulting experts for special IT projects. Progent's rates for ongoing development or consulting projects are determined based on the level of expertise of the engineers required. Progent's background in these important fields of computer technology allows customers to complete major projects within budget and on schedule. Progent's project-based online consulting solutions include:
How Your Mobile Company Can Contact Progent's Online Support Experts
Call Center Support
Progent's Help Desk service offerings for companies with environments based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Call Center services, shared Helpdesk support services, and Helpdesk process consulting.
Progent's Standard Help Desk Services provide small businesses a comprehensive solution that manages all facets of online Level 1 desktop technical support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and reporting. Progent offers service desk support at a substantial discount off Progent's regular desktop support rates, and Progent can provide the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve the most problems.
Progentís shared Help Desk services make it possible for your IT organization to split the load for Help Desk support seamlessly between your in-house IT staff and Progent's large roster of seasoned technical support engineers and matter experts (SMEs). Progentís Help Desk Co-management service is an advanced service desk solution built around the top PSA tool for handling service requests, ticketing, ownership, progress tracking, and reporting.
Progent's Help Desk Call Center team of veteran network professionals gives your computer users in Mobile Alabama quick contact with a reliable network service group with substantial experience delivering telephone-based consulting and remote troubleshooting for computer environments based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's focus is to earn the Help Desk Call Center recognition as a crucial contributor to business performance, and Progent's goal is to resolve rather than simply annotate network problems.
- Business Applications Support: Training, Custom Programming, and Integration
Progent's Applications Experts Group provides online advanced engineering support and education in special business application areas that include ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can provide expertise, customization, and education for familiar Microsoft business applications such as Microsoft CRM, Microsoft Office Project, Microsoft Office 365 Word, and Office 365 Excel. To learn additional information on Progent's consulting, customization, and education services, refer to Progent's Applications Experts Team.
- Unified and Streamlined Administration of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10 clients; seamless management of multi-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support including closer integration with Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer world-class online and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to design and configure a new deployment of System Center 2016, expand or optimize an existing one, migrate efficiently from a prior version of System Center, or debug your System Center environment.
- Remote IT Infrastructure Monitoring and Reporting Support
Progent offers companies in Mobile Alabama online IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize SCOM to accommodate your environment so that your computer maintenance is proactive and automated. By anticipating emerging trouble spots before they result in full-scale emergencies, remote monitoring can avoid inconvenient and costly network breakdowns. Progent can also assist with network monitoring tools like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft environments, or systems based on a combination of OS platforms.
To get in touch with Progent about urgent phone-based support with Microsoft, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Emergency Online Help, phone 1-800-993-9400, or visit Contact Progent.
For offices and new businesses in Mobile Alabama, Progent's phone-based computer support specialists can deliver professional and affordable IT help whenever your organization needs it. Long experience providing remote repair services has led to Microsoft Partner status for Progent's consultants and has enabled Progent to acquire world-class troubleshooting capability and to fine tune remote connectivity tools to repair network problems quickly while avoiding the expense and lost productivity associated with on-site support visits.
Even if your Mobile organization works with a local independent support technician or employs an in-house organization that can handle typical network issues, Progentís Microsoft and Cisco certified engineers are available to provide an easy and transparent remote extension of your on-site resources for situations when your regular IT support personnel either don't have the availability or the expertise to fix sudden system crises or particularly complicated integration problems.
Details of Progent's Remote Network Support for Mobile Alabama
Progent's phone help, remote repair, system security consulting, and network administration services offer businesses in Mobile Alabama unparalleled leverage for your support investment. Whether you require one-time phone support and remote network repair or full-time Help Desk call center services and network management, Progent's experts can provide your business world class IT support while allowing you to eliminate the cost and hassle of maintaining a large in-house IT organization. Highlights of Progent's online help program include:
- Immediate Telephone Contact with Microsoft Premier Professionals
Progent's staff of Microsoft-certified technicians can deliver fast and affordable expertise to companies in Mobile Alabama and is also ideal for networks in geographic regions that lack technicians with in-depth experience supporting Microsoft's current line of server platforms. All Progent engineers have at least 10 years of background supporting Microsoft products. As a Microsoft Partner support firm, Progent has access to a wide range of Microsoft support utilities, technical information, and on-going training.
- Per Minute Rates to Reduce Expenses
Progent offers online support on a by-the-minute billing plan, so you are billed only for the support you receive. Progent requires no minimum charge for phone support and asks for no monthly retainer for services provided during regular working hours. This protects you from paying big bills for simple fixes.
- Availability of Cisco Network Architecture Experts
Progent's registered experts for Cisco can provide help from on-staff specialists with experience in designing, deploying, and supporting networking environments powered by Cisco products. Progent can offer a CCIE or CCNP to help you create fast, high-availability, and protected infrastructure for local and remote networking.
- Application Specialists Group
Progent's basic consulting services consist of system integration, Microsoft Exchange Server consulting, network security design, and Help Desk Co-management services. Progent's Experts group can provide world-class consulting support in specific business applications. Support available from the Application Experts Team covers:
Dynamics GP/Great Plains Support and Programming
Microsoft Project Expertise
Microsoft Office 365 solutions support
Microsoft Office Excel and Microsoft Office 365 Excel Consulting and VBA Programming
Microsoft Office Word and Office 365 Word Support
Business Information (BI) Reporting Consulting and Troubleshooting
Microsoft Power BI Integration Services
UNIX, Linux and Sun Solaris Support
MS SQL Server 2019 solution design, Microsoft SQL Server 2017 migration, Microsoft SQL 2016 Application Design, and Microsoft SQL Server 2014 Application Development and Troubleshooting
Oracle Management Support and Software Development
MySQL Database Administration and Software Development
Amazon Marketplace Web Service Software Integration
By offering a full service one-stop resource for IT generalists and specialists, Progent is able to tailor fast, affordable, and thorough IT solutions that meet the special needs of your company.
- Sophisticated Online Connectivity Software
Protected online access allows Progent's service professionals to see exactly what your customers see. This makes it possible to find fast solutions to problems that could otherwise require an expensive onsite service call. Sophisticated remote connectivity software and experienced engineers combine to allow Progent to repair most network problems rapidly and economically. Progent is an industry leader in offsite support and remote network monitoring.
- Compatibility with Mainstream VPN Gateways
Progent supports secure Virtual Private Network access for gateways from leading VPN vendors including Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN online connectivity allows the experts at Progent's Technical Response Center to access your network remotely without jeopardizing system security.
- 24-hour Service for Maximum Network Availability
For offices with mission-critical applications, Progent offers optional round-the-clock online support services. Combined with automated 24x7 network monitoring based on MS Operations Manager 2007, this offering can help ensure maximum network uptime.
- Help Desk Services
Progent's Help Desk outsourcing programs are designed especially for budget-conscious offices whose clients require immediate recourse to a Help Desk service with effective telephone support and full escalation capability.
What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, depth of technical experience, refined remote support tools, and understanding of enterprise networking allow businesses to avoid the limitations of excessive dependence on smaller consulting firms, independent freelance service providers, or limited internal IT help.
Progent adds value by offering:
How Does Our Company Start Receiving Online Network Help from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Premier Certified consultants average longer than a decade of real-world professional background, in the trenches of network service, executing a broad range of IT tasks for an extensive mix of clients. Every Progent support professional shares a refined set of personal best practices which are combined into shared best practices training that Progent instills in its consulting personnel. This guarantees that you get not only world-class IT skills, but also a consultant with proven approaches for applying technical knowledge to solve real-world IT problems efficiently.
- Value Pricing
Progent's pricing model is to bill for online support and on-site visits per minute. As a result, you owe just for delivered services. Progent does not impose a more expensive rate for after-hours or priority support, and within California or in regions where Progent offers on-site support, Progent does not bill for travel except for emergency support where on-site work is less than 4 hours. Also, Progent applies no service activation charge and asks no monthly commitment for support services provided during regular working hours. Many service firms impose large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity does away with large bills for fast repairs so you won't be forced to permit minor problems to fester.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By educating clients to handle problems that are within their scope, Progent is able to focus on delivering high-value services where Progent faces few competitors. Companies who utilize trusted freelance service providers or who employ internal support staffs benefit when Progent transfers knowledge about critical technology and tested processes to make their IT environments more reliable, secure, and productive.
- 24x7 Network Monitoring with Microsoft Operations Manager
Progent is one of the only IT service companies to offer round-the-clock network monitoring services powered by Microsoft System Center Operations Manager. Microsoft System Center Operations Manager causes your computer maintenance to be anticipatory rather than reactive. By uncovering possible issues before they cause downtime, system monitoring can save your IT network from stressful and costly service disruptions.
To get started with Progent's online help services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, go to Immediate Technical Support.