Immediate Online Support for Mobile Computer Networks
For companies in Mobile or anywhere in Alabama, Progent offers online support for information systems based on any mix of Microsoft, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft Premier consulting experts have provided remote troubleshooting to companies in all 50 states in the United States. (See recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-certified network specialists to solve complex networking problems, plus the services of CISSP-accredited security consultants to handle advanced security design and troubleshooting jobs.
Progent's online support experts provide excellent leverage due to the fact that they have the real-world background and have access to the advanced tools required to resolve the majority of information system problems quickly. Efficient support reduces immediate expenses since service calls require fewer billable minutes. Online help also avoids the expense of dispatching a consultant to your office. Your company benefits even more in indirect expenses by reducing or avoiding network outages and associated losses resulting from business disruption, upset clients, unproductive employees, and de-focused executives. Progent's advanced remote technical support experience is particularly important for organizations that rely on public clouds for critical infrastructure or applications such as Microsoft Azure, Amazon Web Service, or Exchange Online, where on-premises IT support may not be an alternative.
Progent's billing policy for online help is designed to stretch your IT service investment. Progent charges on a per-minute basis for telephone-based assistance, so you are billed exclusively for the support that you actually get. In contrast to typical remote support companies, Progent requires no service activation fee or minimum fees. Progent's one-minute billing unit and clean model for pricing prevent situations where speedy. minor repairs manage to turn into big bills. Progent's penchant for solving problems quickly means you spends less cash.
Progent's Online Consulting and Technical Support Services
Over time, Progent has mastered a collection of customized tools and proven processes which permit the highest level of efficiency for online consulting and repair for IT systems of any size. Progent offers secure VPN support for VPN gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity permits the staff of Progent's remote service group to link to your computer system remotely without breaching system security.
Progent's advanced technical support reporting application stores extensive records for all service that Progent's customers have received. Progent's staff service personnel have access to the history of assistance delivered to every customer by every Progent engineer. This archive of anomalies and repairs is organized as a quickly retrievable proprietary database that enables Progent's remote support engineers to share their knowledge with the whole team to ensure that the value of Progent's technical support improves daily. Progent's extensive list of certifications and close associations with major vendors such as Cisco and Microsoft open up other extensive technical databases and allow fast access to manufacturers' internal product engineers with the result that Progent's online consulting specialists are able to arrive at optimal resolutions quickly.
Online support provided by Progent to businesses in Mobile and anywhere in the state of Alabama include:
Certified MS Windows Experts
Progent's Microsoft-expert online service experts can provide computer problem solving and consulting assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the assistance of support engineers who can assist you with a wide variety of technology support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
MS Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 integration,
Exchange 2010 maintenance,
SharePoint 2013 development,
Microsoft Skype for Business Server migration consulting, Lync Server integration, and Microsoft Office Communications Server troubleshooting,
Forefront TMG 2010 administration and ISA Server 2006 migration, MS SQL Server 2017 consulting,
SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring and reporting,
Project Server planning,
Microsoft Office Access Application Development,
Small Business Server support, and
Windows Essentials cloud integration.
Progent also offers a wide range of cost-effective desktop consulting and support services to help your company to install, configure, repair, and administer desktop PCs and laptops based on Windows. Progent's desktop support services cover areas such as offering Microsoft Windows 10 migration help as well as Microsoft System Center 2012 Configuration Manager design and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Intune expertise to centralize the management of your desktops and web-facing tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the premier recognition for network consultants, and indicates a consultant's network technology skills at the expert level. Cisco-qualified CCIEs can deal with the most difficult challenges encountered in network infrastructure design, deployment, administration, protection, and repair. Cisco CCIEs work on a privileged basis with Cisco's internal product support engineers in analyzing problems with Cisco IOS network management utilities and developing alternate approaches or identifying software patches. Cisco CCIEs offer exceptional cost-effectiveness since their deep expertise allows them to resolve problems quickly. In many cases, less experienced service providers can wrestle for many hours or days with the same problems that a CCIE can resolve in minutes. Progent's Cisco-qualified CCIE support experts can communicate with your network via advanced on-line support tools in order to perform efficient, safe, and economical analysis and repair.
Progent's Cisco-qualified CCIEs offer assistance with all of Cisco's top-selling selection of connectivity devices. Cisco networking support provided by Progent includes ASA Next Generation firewalls with Firepower Services integration and troubleshooting, Cisco routers consulting, Cisco Catalyst switch support, Nexus switch consulting services, Cisco Meraki switches consulting services, Cisco Unified Communications Manager (CallManager) consulting and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video desktop phones solutions and wireless IP phones integration, Cisco Meraki wireless access point planning and set up, Aironet Wireless Access Points deployment services, Cisco WiFi controllers integration consulting, Cisco VPN and Network Security Consulting help, and SIP and CUBE integration solutions for SIP PSTN trunks and CUBE integration expertise. Progent also offers online and on-premises Wi-Fi site surveys to assist you to fully integrate your Wi-Fi ecosystem.
CISM and CISSP Premier Network Security Experts
Progent's certified CISM, CISSP, and CISSP-ISSAP cybersecurity experts offer a variety of system protection services that can bolster the immunity of your Windows, macOS and OS X, Linux, or UNIX network against attacks or assist your company to recover quickly following a serious penetration. Security support services offered by Progent include: in depth information security and compliance assessment utilizing tools such as GFI LANguard, AMAP Application Scanner, and products from Metasploit and Netcat; rapid cleanup after virus and worm attacks; setting up firewalls; designing secure mechanisms for remote and mobile connectivity; guarding your email infrastructure against viruses, spam and DHA attacks; and initiating 24x7 network monitoring.
Cloud Integration Solutions
Progent offers advanced remote support to help organizations of any size connect their information networks with leading public clouds such as Azure and Amazon Web Services. Progent can help you to design and manage hybrid ecosystems that support Windows and Linux systems and applications in either cloud-based systems or in hybrid architectures that combine local resources as well as public cloud services. To assist you to incorporate public clouds with networks, Progent can provide a variety of cloud migration services such as Office 365 Exchange Online integration with on-premises Exchange deployments,
Azure hybrid cloud design and integration services, Amazon Web Services (AWS) hybrid cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of background providing advanced consulting services remotely, and Progent can help you successfully carry out your cloud migration projects on schedule and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you specify, automate and test a repeatable runbook for restoring applications and services quickly following a breakdown. SRM supports centrally managed and automated disaster recovery, application mobility, and transparent site relocation, failback and re-protect. SRM also enables non-intrusive testing for disaster recovery, upgrades and patches and can generate audit reports to confirm full service restoration, validate Service Level Agreements and prove disaster recovery compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to help you to design, configure, test and administer a DR solution powered by VMware SRM.
Progent's VMware vSphere and vCloud experts have in-depth experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator and vCloud used for managing private and hybrid cloud solutions that provide maximum uptime, security, and disaster recovery. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network architect to help you to build a fully virtualized Software Defined Data Center that can be provisioned or migrated instantly and managed with a high level of automation independent of the hardware used by the basic network infrastructure.
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux experts and macOS and OS X specialists offer phone-based consulting services to address a wide range of information technologies including network architecture, messaging systems, system and operational security, plus UNIX/Linux and Windows coexistence. For server economization and simplified management in environments that combine Linux-based systems and Microsoft Windows, Progent offers VMware vSphere consulting and Citrix expertise. Progent can also assist with migration from older systems to Microsoft Windows or Linux-powered environments. Progent's team-oriented approach to solving network issues enables quick escalation, if necessary, to consultants with appropriate expertise to tackle challenging situations. This expedites solutions of urgent problems, reduces network downtime, and cuts service expense.
Progent's UNIX/Linux support engineers can offer emergency remote assistance analyzing anomalies within UNIX, Linux, or Solaris networks powered by leading versions of UNIX such as:
Mac OS X
IBM AIX Open UNIX
Silicon Graphics IRIX
ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent offers a family of budget-friendly, flat-rate managed services designed to enable small and mid-size businesses to utilize the same best-of-breed IT solutions used by many of the world's leading enterprises. The ProSight line of network monitoring and management services covers all key facets of information technology such as email content filtering, behavioral-based threat defense, cloud-based backup/recovery, infrastructure management, VM hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based machine learning tools to guard endpoints and servers and VMs against new malware attacks like ransomware and email phishing, which routinely escape traditional signature-based anti-virus products. ProSight ASM safeguards on-premises and cloud resources and provides a unified platform to automate the entire malware attack lifecycle including protection, identification, containment, cleanup, and forensics. Key features include one-click rollback with Windows VSS and real-time system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Filtering
ProSight Enhanced Security Protection services offer affordable in-depth protection for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device management, and web filtering through cutting-edge technologies incorporated within a single agent accessible from a unified console. Progent's security and virtualization consultants can help your business to design and configure a ProSight ESP environment that meets your company's specific needs and that allows you achieve and demonstrate compliance with government and industry data protection standards. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require immediate action. Progent can also help you to install and verify a backup and restore system such as ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery. For a low monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables rapid restoration of critical files, apps and virtual machines that have become unavailable or corrupted due to hardware failures, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images/, plus Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local device, or to both. Progent's backup and recovery specialists can deliver advanced expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPPA, FINRA, and PCI and, when needed, can assist you to restore your critical data. Find out more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading information security companies to provide centralized control and world-class security for all your email traffic. The powerful architecture of Email Guard integrates a Cloud Protection Layer with a local security gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's cloud filter acts as a first line of defense and blocks the vast majority of unwanted email from making it to your security perimeter. This reduces your vulnerability to inbound attacks and saves system bandwidth and storage. Email Guard's onsite security gateway appliance adds a further level of analysis for inbound email. For outbound email, the on-premises gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Microsoft Exchange Server to track and protect internal email traffic that stays inside your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to map out, monitor, reconfigure and troubleshoot their networking appliances like switches, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept current, captures and manages the configuration of virtually all devices connected to your network, monitors performance, and generates alerts when potential issues are discovered. By automating tedious management and troubleshooting processes, ProSight WAN Watch can knock hours off common tasks such as making network diagrams, reconfiguring your network, locating appliances that need critical updates, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) technology to keep your IT system running at peak levels by tracking the health of critical assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your specified IT management personnel and your Progent consultant so that any looming issues can be resolved before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host configured and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the apps. Since the environment is virtualized, it can be ported easily to an alternate hardware environment without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and protect information related to your network infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be warned about impending expirations of SSLs or warranties. By updating and managing your network documentation, you can save up to 50% of time wasted trying to find critical information about your network. ProSight IT Asset Management includes a common repository for storing and sharing all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether youíre planning enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need when you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size businesses to get an objective assessment of the overall health of their information system. Based on some of the top remote monitoring and management platforms available, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits help you see how well the configuration of your core network devices conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits such as a more manageable Active Directory environment. Both versions also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost network management, better compliance with data security standards, more efficient utilization of IT resources, faster problem resolution, more reliable backup and restore, and increased uptime. Read more about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a phone interview with a Progent information assurance consultant. The interview is designed to help assess your organization's preparedness to stop or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information concerning your current security profile and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply best practices to create an efficient security and backup system that meets your company's requirements. For more information, visit The ProSight Ransomware Preparedness Report.
Special Support Programs Offered by Progent
Progent offers the skills of seasoned online consulting professionals for special information technology projects. Progent's rates for ongoing consulting projects are determined based on the qualifications of the engineers involved. Progent's background in these important areas of information technology enables clients to execute critical projects economically and on schedule. Progent's special remote consulting services include:
How Your Mobile Business Can Contact Progent's Remote Technical Support Professionals
Help Desk Call Center Services
Progent's Help Desk service options for companies with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Call Center outsourcing, virtual Help Desk services, and Helpdesk consulting. Progent's Call Center outsourcing support services are intended for businesses who don't have the budget to support an internal Call Center but who need fast access to a reliable Help Desk with professional telephone assistance as well as the technical depth to escalate the most challenging problems to high-level consultants.
Progentís Virtual Help Desk Call Center is designed for bigger businesses and acts as a transparent extension of your existing Call Center staff. Progent's Virtual Call Center can act as a an escalation option for the toughest technical challenges, or be available in those instances when your regular resources are overwhelmed.
Progent's Help Desk Call Center team of veteran network experts offers your workers in Mobile or anywhere in the state of Alabama immediate assistance from a reliable network service group with substantial background delivering phone help and remote diagnostics for IT systems based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux products. Progent's mission is to give the Call Center perception as a solid enabler of business success, and Progent's target is to resolve and not simply track network problems.
- Business Applications Support: Education, Customization, and Problem Solving
Progent's Applications Consulting Team can supply phone-based professional engineering expertise and education in special application fields such as ERP, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also offers expertise, custom programming, and training for familiar Microsoft business applications including Microsoft CRM, Microsoft Project, Microsoft Office 365 Word, and Office 365 Excel. For additional information about Progent's consulting, custom development, and training offerings, visit Progent's Applications Experts Services.
- Centralized and Automated Administration of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2016 servers, Windows 10 clients; cohesive management of mixed-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support including tighter integration with Intune for Apple iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer world-class online and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and install a new implementation of System Center 2016, extend or optimize your current one, migrate smoothly from an earlier version of System Center, or troubleshoot your System Center solution.
- Remote IT Infrastructure Monitoring Services
Progent can deliver businesses in Mobile, or anywhere in the state of Alabama, online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune Operations Manager to suit your environment so that your network support is proactive and automated. By exposing looming issues before they cause crashes, proactive monitoring can avoid disruptive and expensive service breakdowns. Progent can also utilize system monitoring utilities like Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X environments, Windows environments, or networks that support multiple operating systems.
To contact Progent about emergency phone-based expertise with Microsoft Windows, macOS and OS X, or Linux/UNIX networks, visit Progent's Urgent Phone-Based Support, telephone 1-800-993-9400, or see Contact Progent.
For offices and new businesses in Mobile or throughout the state of Alabama, Progent's phone-based network support specialists can provide professional and cost-effective IT help whenever your organization needs it. More than a decade of providing online repair services has led to Microsoft Partner status for Progent's consulting experts and has helped Progent to acquire high-end troubleshooting capability and to refine remote access technology to solve network problems rapidly while avoiding the cost and lost time that comes with on-site support visits.
Even if your Mobile company deals with a regular freelance consultant or employs a full time IT staff that know how to deal with ordinary computer issues, Progentís Microsoft certified engineers can provide a convenient and seamless virtual extension of your local resources in cases when your regular IT support personnel either don't have the availability or the knowledge to deal with sudden network emergencies or particularly tough integration projects.
Details of Progent's Remote Computer Services for Mobile
Progent's online support, Internet-based troubleshooting, network security consulting, and network administration services offer companies in Mobile or anywhere in the state of Alabama the greatest leverage for your IT budget. Whether you need occasional phone support and Internet-based troubleshooting or full-time Help Desk Call Center services and system management, Progent's professionals can provide your office enterprise-level network support while permitting you to avoid the expense and administration overhead of maintaining a full-service internal IT staff. Key features of Progent's online help services include:
- Fast Telephone Contact with Microsoft Certified Support Specialists
Progent's team of Microsoft-certified technicians can deliver immediate and affordable expertise to offices in Mobile and is also ideal for networks in geographic areas of Alabama that have a limited supply of technicians with proven expertise supporting Microsoft's current line of server platforms. All Progent engineers have at least 10 years of experience integrating Microsoft solutions. As a Microsoft Partner consulting company, Progent has access to a wide array of Microsoft support utilities, service information, and continuing training.
- Per Minute Rates to Minimize Expenses
Progent offers online help on a minute-by-minute basis, so you pay only for the support you use. Progent has no minimum fee for online support and requires no periodic subscription fee for services delivered during regular working hours. This keeps you from paying big invoices for quick fixes.
- Access to Cisco Certified Network Architecture Experts
Progent's certified experts for Cisco can provide access to authorized specialists who have experience in designing, deploying, and supporting networking solutions based on Cisco technology. Progent can offer a CCIE or Cisco Certified Network Professional to show you how to build high-speed, reliable, and secure infrastructure for wireline and wireless networking.
- Application Experts Team
Progent's core consulting offerings consist of system integration, Microsoft Exchange Server consulting, corporate security planning, and Help Desk Call Center support. Progent's Experts group offers world-class consulting support for critical business applications. Help available from the Application Experts Team includes:
Dynamics GP Consulting and Programming
Microsoft Office Project and Project Online Training
Office 365 integration support
Microsoft Office Excel and Office 365 Excel Consulting and Application Development
Office Word and Office 365 Word Support
BI Reporting Consulting and Training
Business Information (BI) Reporting Development and Training
UNIX, Linux and Solaris Integration
MS SQL Server 2017 migration, SQL Server 2016 Application Design, and Microsoft SQL Server 2014 Software Development and Troubleshooting
Oracle Project Management and Application Development
MySQL Management and Software Programming
Apple Mac Support
Amazon Marketplace Web Service Software Integration
By providing a full service centralized source for IT generalists and application experts, Progent is able to tailor fast, cost-effective, and comprehensive information technology solutions that match the unique requirements of your company.
- Sophisticated Online Access Software
Protected online connectivity allows Progent's service experts to observe precisely what your customers see. This makes it possible to produce quick solutions to issues that could otherwise require an expensive personal service call. Effective remote access software and experienced technicians together enable Progent to resolve most IT issues quickly and affordably. Progent is a pioneer in offsite troubleshooting and automated system tracking.
- Compatibility with Leading VPN Products
Progent supports secure VPN connectivity for gateways from major VPN vendors such as Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN remote access allows the engineers at Progent's Technical Response Center to access your system remotely without compromising system security.
- 24-hour Support for Maximum System Availability
For companies with line-of-business applications, Progent offers optional 24x7 online support services. Used in conjunction with automated 24x7 server monitoring based on MS System Center Operations Manager, this offering can help ensure high system uptime.
- Help Desk Outsourcing
Progent's Help Desk support programs are designed specifically for budget-conscious companies whose clients require immediate access to a Help Desk service with effective telephone support and complete escalation ability.
How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner consulting company and Progent's staff size, breadth of IT experience, refined remote support software, and familiarity with enterprise networking enable companies to escape the pitfalls of excessive dependence on smaller service organizations, individual freelance consultants, or over-stretched internal resources.
Progent stands out by providing:
How Does Our Company Begin Getting Remote Technical Help from Progent?
- In-depth Knowledge of Microsoft's Complete Family of Servers
Progent can provide in-depth expertise for Microsoftís powerful server platforms with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and integration help, Windows Server 2008 support, Windows 2003 upgrades, MS Exchange 2016 migration, Exchange 2013 configuration, Exchange Server 2010 management, Microsoft Exchange Server 2007 and Microsoft Exchange 2003 Server migration, plus Microsoft SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration and development, SQL Server 2014 consulting support, and Microsoft SQL Server management support.
- Value Pricing
Progent's pricing policy is to charge for phone service and on-premises visits by the minute. Consequently, you are charged only for delivered services. Progent does not impose a higher rate for off-hours or priority service, and within California or in areas where Progent provides on-site service, Progent does not charge for travel time except for urgent calls where on-site time is less than four hours. Also, Progent applies no minimum charge and requires no monthly commitment for support services delivered during normal business hours. Many support firms impose substantial minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity eliminates large bills for fast fixes so you won't be forced to permit simple problems to fester.
- Complete Records of Delivered Services
Progent has created a comprehensive support reporting system that stores and organizes detailed documentation for all delivered support activities. Unlike some freelance consultants or small service organizations who provide minimal documentation or specifics of tasks performed, each service provided by Progent is tracked by comprehensive documentation. Each Progent staff member has access to the support reports transmitted by every staff member to every customer. The discipline of detailing and archiving service records results in more efficient service and eliminates a slew of common problems such as when a service client is virtually held hostage to a consultant who wonít let go of vital service information.
- 24x7 Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the only IT service firms to provide 24x7 remote monitoring services based on MS System Center Operations Manager. MS System Center Operations Manager causes your network support to be anticipatory instead of reactive. By uncovering potential problems before they result in downtime, network monitoring can save your IT network from stressful and costly availability losses.
To get started with Progent's online help offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, visit Immediate Network Support.