Immediate Online Support for Mobile Computer Networks
Urgent Phone Help for Mobile SystemsFor companies in Mobile or anywhere in Alabama, Progent offers online support for information systems based on any mix of Microsoft, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft Premier consulting experts have provided remote troubleshooting to companies in all 50 states in the United States. (See recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-certified network specialists to solve complex networking problems, plus the services of CISSP-accredited security consultants to handle advanced security design and troubleshooting jobs.

Progent's online support experts provide excellent leverage due to the fact that they have the real-world background and have access to the advanced tools required to resolve the majority of information system problems quickly. Efficient support reduces immediate expenses since service calls require fewer billable minutes. Online help also avoids the expense of dispatching a consultant to your office. Your company benefits even more in indirect expenses by reducing or avoiding network outages and associated losses resulting from business disruption, upset clients, unproductive employees, and de-focused executives. Progent's advanced remote technical support experience is particularly important for organizations that rely on public clouds for critical infrastructure or applications such as Microsoft Azure, Amazon Web Service, or Exchange Online, where on-premises IT support may not be an alternative.

Progent's billing policy for online help is designed to stretch your IT service investment. Progent charges on a per-minute basis for telephone-based assistance, so you are billed exclusively for the support that you actually get. In contrast to typical remote support companies, Progent requires no service activation fee or minimum fees. Progent's one-minute billing unit and clean model for pricing prevent situations where speedy. minor repairs manage to turn into big bills. Progent's penchant for solving problems quickly means you spends less cash.

Progent's Online Consulting and Technical Support Services
Over time, Progent has mastered a collection of customized tools and proven processes which permit the highest level of efficiency for online consulting and repair for IT systems of any size. Progent offers secure VPN support for VPN gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity permits the staff of Progent's remote service group to link to your computer system remotely without breaching system security.

Progent's advanced technical support reporting application stores extensive records for all service that Progent's customers have received. Progent's staff service personnel have access to the history of assistance delivered to every customer by every Progent engineer. This archive of anomalies and repairs is organized as a quickly retrievable proprietary database that enables Progent's remote support engineers to share their knowledge with the whole team to ensure that the value of Progent's technical support improves daily. Progent's extensive list of certifications and close associations with major vendors such as Cisco and Microsoft open up other extensive technical databases and allow fast access to manufacturers' internal product engineers with the result that Progent's online consulting specialists are able to arrive at optimal resolutions quickly.

Online support provided by Progent to businesses in Mobile and anywhere in the state of Alabama include:

Progent's ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent offers a selection of affordable, flat-rate managed services intended to enable small and mid-size businesses to utilize the same best-of-breed technology deployed by some of the industry's leading corporations. The ProSight line of IT management outsourcing services covers all critical facets of modern networking including email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure health monitoring, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior-based analysis technology to defend endpoint devices as well as servers and VMs against new malware assaults like ransomware and file-less exploits, which easily escape legacy signature-based anti-virus products. ProSight ASM protects local and cloud-based resources and provides a unified platform to automate the complete threat lifecycle including protection, identification, containment, remediation, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver affordable multi-layer protection for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP offers firewall protection, penetration alerts, device management, and web filtering through cutting-edge tools packaged within a single agent managed from a unified control. Progent's security and virtualization experts can help you to plan and configure a ProSight ESP environment that meets your company's specific requirements and that helps you prove compliance with government and industry data protection regulations. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for urgent action. Progent can also help you to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost end-to-end solution for secure backup/disaster recovery (BDR). For a low monthly price, ProSight DPS automates your backup activities and enables fast restoration of critical data, applications and virtual machines that have become lost or damaged due to hardware failures, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's backup and recovery specialists can deliver world-class expertise to configure ProSight Data Protection Services to to comply with regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to recover your business-critical data. Learn more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top information security companies to deliver web-based management and comprehensive protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service combines cloud-based filtering with a local security gateway device to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter acts as a first line of defense and keeps most threats from making it to your security perimeter. This decreases your exposure to external attacks and saves network bandwidth and storage. Email Guard's onsite security gateway appliance provides a further level of inspection for inbound email. For outgoing email, the local security gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to track and protect internal email traffic that originates and ends within your security perimeter. For more information, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized organizations to diagram, monitor, reconfigure and troubleshoot their connectivity appliances such as switches, firewalls, and access points plus servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are always updated, captures and manages the configuration information of almost all devices on your network, monitors performance, and sends alerts when potential issues are detected. By automating complex management and troubleshooting activities, ProSight WAN Watch can knock hours off common tasks such as making network diagrams, reconfiguring your network, locating devices that require critical software patches, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop monitoring service that uses advanced remote monitoring and management technology to help keep your network operating at peak levels by tracking the state of critical assets that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your designated IT staff and your assigned Progent engineering consultant so any potential issues can be addressed before they can disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual host configured and maintained by Progent's IT support experts. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the applications. Since the environment is virtualized, it can be moved immediately to an alternate hardware environment without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and protect information about your network infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be warned about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate up to half of time thrown away looking for vital information about your network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether you’re planning enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size businesses to get an unbiased assessment of the health of their IT system. Powered by some of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits help you see how well the deployment of your essential infrastructure devices adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI like a more manageable Active Directory (AD) system. Both versions also come with a year of state-of-the-art remote network monitoring and management. Advantages can include easier network management, better compliance with data security standards, more efficient utilization of network resources, faster troubleshooting, more reliable backup and recovery, and increased uptime. See more information about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief interview with a Progent information assurance consultant. The fact-finding interview is designed to help evaluate your company's preparedness either to stop or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information about your existing security profile and backup system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to deploy an efficient AV and backup system that meets your business requirements. For additional information, visit The ProSight Ransomware Preparedness Report.

Special Consulting Programs Available from Progent
Progent can provide the services of seasoned remote consulting experts for special information technology projects. Billing charges for longer-term development or consulting projects are determined according to the qualifications of the consultants involved. Progent's experience with these special fields of computer technology allows customers to execute major initiatives within budget and on time. Progent's project-based remote engineering services include:

  • Help Desk Services
    Progent's Help Desk Call Center service options for companies with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Help Desk Call Center outsourcing, virtual Helpdesk support services, and Help Desk process consulting. Progent's Call Center outsourcing services are a convenient solution for companies who lack the budget to create an in-house Help Desk Call Center but who need fast response from a dependable Call Center with professional phone support plus the technical depth to escalate the most challenging problems to advanced consultants.

    Progent's Call Center consulting support can guide you in establishing an effective new Help Desk or revamping your established organization, selecting or modifying Call Center software products to address the unique needs of your company, or providing temporary online personnel to work with your internal Help Desk Call Center group to handle unusually busy situations such as software migrations, major upgrades, or installing new business software.

    Progent's Help Desk staff of veteran information technology experts gives your computer users in Mobile or anywhere in the state of Alabama rapid access to an effective network service resource with substantial experience offering telephone-based help and remote repair service for computer environments based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's charter is to earn the Help Desk recognition as a significant enabler of company performance, and Progent's target is to solve and not just track IT issues.

  • Applications Support: Education, Custom Programming, and Problem Solving
    Progent's Applications Consulting Team provides remote advanced engineering expertise and training in special business application areas including ERP, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide consulting, programming, and education for familiar Microsoft applications such as Microsoft CRM, Office Project, Microsoft Office 365 Word, and Office 365 Excel. To learn more information concerning Progent's expertise, customization, and education offerings, visit Progent's Business Application Experts Team.

  • Unified and Automated Management of Hybrid Cloud Networks
    System Center 2016 unifies and automates the management of hybrid cloud networks through advanced support for Windows Server 2016 servers, Windows 10; seamless management of mixed-OS environments that incorporate Linux, Hyper-V and VMware vSphere; and expanded public and private cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants offer world-class online and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to design and install a new deployment of System Center 2016, expand or tune an existing one, upgrade efficiently from a previous release of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent offers organizations in Mobile, or anywhere in the state of Alabama, online IT infrastructure monitoring by providing Microsoft System Center Operations Manager expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt Operations Manager to accommodate your business so that your IT support is proactive rather than reactive. By uncovering emerging problems before they expand into crashes, automated monitoring can head off disruptive and expensive network crises. Progent can also use system monitoring products like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft networks, or environments based on a combination of platforms.
How Your Mobile Company Can Contact Progent's Remote Support Experts
To get in touch with Progent about emergency phone-based assistance with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Nationwide Phone-Based Support, phone 1-800-993-9400, or visit Contact Progent. For companies and new businesses in Mobile or throughout the state of Alabama, Progent's online computer support specialists can provide effective and cost-effective IT support whenever your company has to have it. Long experience delivering online repair services has earned Microsoft Partner status for Progent's consultants and has allowed Progent to develop world-class troubleshooting skills and to refine remote access technology to fix computer problems rapidly while avoiding the cost and lost time associated with on-site service calls.

Even if your Mobile company has a regular freelance consultant or maintains an in-house organization that know how to deal with typical computer problems, Progent’s Microsoft certified engineers can still offer an easy and seamless virtual expansion of your on-site resources for situations when your usual IT support personnel either don't have the time or the knowledge to resolve sudden system emergencies or particularly tough integration projects.

Benefits of Progent's IT Support for Businesses in Mobile
Progent's remote support services allow your Mobile business to realize the benefits of immediate, expert network support without the expense of managing an in-house IT organization. Your information system will derive greater business value by becoming more available, productive, and secure. Advantages to your company include:

  • Convenient remote expansion of your on-site support resources
    With most offices in Mobile or anywhere in Alabama, local computer support resources, whether made up of independent consultants or an internal IT staff, can resolve typical technical issues. On the other hand, serious problems sometimes occur when your regular resources are too busy or unavailable, and some trouble may involve IT products that is unfamiliar to your local service technicians. In these situations, Progent's online support professionals provide a convenient, fast, and budget-friendly way to supplement your local help and to pass on valuable information to improve your capability to resolve future issues in-house.

  • Reduced Dependence on Freelance Service Providers
    For IT support, smaller companies commonly depend on individual freelance consultants. While freelance service people carry less internal costs than big consulting organizations and can often charge lower rates, they are often overextended, making it hard to respond quickly to urgent situations. If an independent consultant is occupied with another customer, sick, on vacation, or in training, the absence of reserve personnel may require your business to go without assistance during an emergency. As your business grows, network downtime and problems with vital software are more costly. The money you thought you were saving on an independent can be eaten up quickly by reduced productivity. Progent offers a ready source of reserve support expertise to insure your IT system remains available.

  • Build a Scalable Foundation for Smooth Expansion
    Organizations typically start with an information architecture implemented on a shoestring budget. Lacking a strong infrastructure, band-aid fixes often get piled on top of a shaky foundation. As a company grows, stability and expandability problems can hinder the productivity of the business. Such badly built systems require proper analysis, intelligent strategic planning, and extensive technical expertise to evolve to a system infrastructure that can provide the solid foundation to meet current business requirements and simplify downstream expansion.

  • Interact with Solution Providers Instead of Technology Resellers
    Smaller businesses need guidance and technical education to navigate through an increasingly complex array of product alternatives capable of accelerating business growth and improving efficiency. They hardly need a network consultant who is trying to resell a certain vendor's technology. Network support and product sales can lead to a situation where the proposed solution is designed around a predetermined product rather than the true needs of a business. Progent eliminates these conflicts by offering just services rather than products. This allows Progent to match IT expertise with the best needs of clients.

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, depth of IT knowledge, refined remote support software, and familiarity with corporate IT enable companies to avoid the limitations of excessive reliance on smaller consulting firms, individual freelance consultants, or limited in-house resources.

Progent stands out by providing:

How Does Our Company Begin Receiving Remote Computer Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Online Support.