Fast Remote Help for Mobile Alabama Information Networks
Urgent Remote Help for Mobile NetworksFor organizations located in Mobile Alabama, Progent provides online technical support for information systems powered by Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier engineers have delivered online troubleshooting to companies in all 50 states in the United States. (Refer to recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE engineers to solve challenging infrastructure problems, as well as the assistance of CISA and CISSP-certified cybersecurity consultants to handle advanced security design and troubleshooting issues.

Progent's online technical support experts offer exceptional value due to the fact that they possess the practical background and are equipped with the advanced tools needed to resolve the majority of network problems rapidly. Efficient support lowers direct costs because solutions use up fewer billable minutes. Remote help also eliminates the cost of sending a consultant to your site. Your organization saves additionally with indirect costs by minimizing or eliminating system downtime and related costs stemming from business discontinuity, disgruntled clients, unproductive employees, and de-focused management. Progent's extensive online consulting know-how is especially important for organizations that depend on public clouds for vital network infrastructure or applications like Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud, or where onsite IT support may not be an option.

Progent's pricing policy for online support is designed to stretch your IT service dollar. Progent bills on a per-minute basis for telephone-based consulting, so you are charged only for the services that you receive. In contrast to many remote service firms, Progent requires no startup charge or minimum job duration. Progent's per-minute billing unit and clean model for pricing save you from situations where fast fixes manage to turn into big bills. Progent's skill at handling technical issues efficiently means your business saves cash.

Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has refined a set of customized technologies and field-proven processes which allow the maximum level of effectiveness for remote help and troubleshooting for computer systems of all sizes. Progent provides safe VPN support for gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the experts of Progent's online support team to connect to your computer system remotely without violating corporate security.

Progent's proven customer support database system stores comprehensive documentation for all service that Progent's customers have been provided. Progent's authorized consultants have the benefit of the specifics of assistance delivered to every Progent customer by every Progent engineer. This archive of issues and resolutions is organized as an easily exploitable internal knowledge base that permits Progent's remote support experts to share their experiences company-wide to ensure that the value of Progent's technical support improves daily. Progent's high-level accreditations and working relationships with important technology companies including Cisco and Microsoft open up other vast technical databases and allow fast access to vendors' in-house support staff with the result that Progent's online consulting experts are able to come up with the most efficient solutions promptly.

Remote technical services offered by Progent to businesses in Mobile Alabama include:

ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent provides a selection of budget-friendly, flat-rate managed services intended to allow small and mid-size businesses to utilize the same best-of-breed IT solutions deployed by many of the world's top enterprises. The ProSight suite of outsourced network management services addresses all critical facets of modern networking such as email content filtering, behavioral-based threat defense, automated backup and disaster recovery, infrastructure health monitoring, VM hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior analysis technology to defend endpoint devices and servers and VMs against modern malware assaults like ransomware and email phishing, which easily evade traditional signature-based AV products. ProSight ASM safeguards on-premises and cloud-based resources and provides a unified platform to manage the entire threat progression including filtering, identification, containment, cleanup, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
    ProSight Enhanced Security Protection managed services deliver affordable multi-layer protection for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alarms, endpoint control, and web filtering via leading-edge tools packaged within one agent accessible from a single control. Progent's data protection and virtualization experts can help your business to plan and implement a ProSight ESP environment that addresses your company's specific needs and that allows you demonstrate compliance with legal and industry data protection standards. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for immediate action. Progent's consultants can also assist you to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery (BDR). Available at a low monthly price, ProSight DPS automates your backup activities and allows rapid recovery of vital files, applications and VMs that have become lost or corrupted as a result of hardware breakdowns, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery consultants can provide advanced expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPAA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to recover your business-critical data. Read more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top data security vendors to deliver centralized control and comprehensive protection for your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps most unwanted email from making it to your security perimeter. This decreases your vulnerability to inbound attacks and saves network bandwidth and storage. Email Guard's on-premises gateway appliance adds a deeper layer of inspection for incoming email. For outgoing email, the local security gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also help Exchange Server to track and safeguard internal email that stays inside your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    Progent’s ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map out, track, optimize and troubleshoot their networking hardware like routers and switches, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Using state-of-the-art RMM technology, WAN Watch ensures that network diagrams are always current, copies and displays the configuration of virtually all devices on your network, tracks performance, and generates notices when issues are detected. By automating complex network management processes, WAN Watch can cut hours off ordinary tasks like making network diagrams, reconfiguring your network, finding devices that need important updates, or resolving performance issues. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to help keep your IT system operating efficiently by checking the health of vital computers that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your designated IT management staff and your Progent engineering consultant so any potential issues can be addressed before they can impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host set up and managed by Progent's IT support experts. With the ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the applications. Because the system is virtualized, it can be ported immediately to an alternate hardware environment without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and safeguard data about your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be alerted about impending expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your network documentation, you can eliminate as much as half of time thrown away looking for vital information about your IT network. ProSight IT Asset Management includes a common repository for holding and sharing all documents required for managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether you’re planning enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size businesses to get an unbiased assessment of the overall health of their network. Based on a selection of the leading remote monitoring and management platforms in the industry, and supervised by Progent's certified team of information technology experts, ProSight Network Audits help you see how closely the deployment of your essential infrastructure assets adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits like a more manageable Active Directory (AD) system. Both versions also include one year of advanced remote network monitoring and management. Advantages can include easier network management, better compliance with information security regulations, higher utilization of network resources, quicker troubleshooting, more dependable backup and recovery, and less downtime. Learn more about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone discussion with a Progent information assurance expert. The interview is intended to help assess your organization's preparedness either to block or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information concerning your current security profile and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy an efficient security and backup system that aligns with your company's requirements. For additional information, see The ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Available from Progent
Progent can provide the skills of seasoned remote consulting experts for contract IT projects. Billing rates for longer-term development or consulting tasks are determined according to the qualifications of the engineers assigned. Progent's background in these important areas of information technology allows customers to complete major projects economically and on time. Progent's special online engineering services include:

  • Call Center Support
    Progent's Help Desk service offerings for companies with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Call Center services, co-managed Help Desk support services, and Helpdesk operations consulting. Progent's Standard Help Desk Services provide small businesses an end-to-end solution that handles all aspects of online desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and management reports. Progent offers call desk services at a substantial discount from Progent's normal desktop support rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to handle complex problems.

    Progent's Call Center consulting support can aid you in building an efficient new Help Desk or enhancing your established one, evaluating or customizing Help Desk Call Center software to handle the unique requirements of your company, or providing occasional phone support staff to work with your internal Help Desk team to deal with high-demand events such as software migrations, mass upgrades, or installing new business software.

    Progent's Help Desk staff of seasoned network professionals offers your clients in Mobile Alabama rapid access to an effective support resource with extensive experience delivering telephone-based support and remote troubleshooting for networks that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's focus is to give the Call Center perception as a major enabler of company efficiency, and Progent's target is to solve and not simply report network issues.

  • Applications Support: Education, Custom Programming, and Integration
    Progent's Applications Consulting staff provides remote advanced engineering support and training in specific application fields including ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can provide consulting, custom programming, and education for familiar Microsoft business applications such as CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For more information on Progent's consulting, custom programming, and education offerings, see Progent's Applications Experts Team.

  • Unified and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks by offering comprehensive integration with Windows Server 2016 servers, Windows 10 clients; cohesive integration of multi-OS networks that include Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide world-class online and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and install a new deployment of Microsoft System Center 2016, expand or optimize your current one, migrate efficiently from a previous version of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent can deliver businesses in Mobile Alabama online IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt Operations Manager for your environment so your computer support is proactive and automated. By detecting potential trouble spots before they grow into crashes, remote monitoring can minimize disruptive and expensive service failures. Progent can also provide help with network monitoring utilities like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft systems, or environments powered by a combination of platforms.
How Your Mobile Company Can Contact Progent's Online Support Experts
To contact Progent about urgent remote assistance with Microsoft Windows, macOS and OS X, or Linux/UNIX networks, go to Progent's Emergency Remote Help, phone 1-800-993-9400, or go to Contact Progent. For companies and new ventures in Mobile Alabama, Progent's phone-based computer support specialists can provide effective and affordable IT help the moment your organization needs it. More than 15 years of delivering remote repair services has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting skills and to fine tune remote access tools to repair computer problems rapidly while avoiding the cost and lost time associated with in-person service visits.

Even if your Mobile company relies on a regular independent support technician or maintains an in-house organization that know how to deal with ordinary computer problems, Progent’s Microsoft certified engineers can provide an easy and transparent virtual extension of your on-site resources for situations when your usual service personnel either lack the bandwidth or the expertise to resolve sudden network emergencies or especially tough integration projects.

Details of Progent's Online Computer Support for Mobile Alabama
Progent's phone support, remote troubleshooting, system security expertise, and network administration services offer companies in Mobile Alabama unparalleled leverage for your IT investment. Whether you need one-time phone help and Internet-based network repair or ongoing Help Desk call center support and system administration, Progent's experts can deliver your office enterprise-level IT support while allowing you to eliminate the expense and administration overhead of running a large internal IT organization. Key features of Progent's online help program include:

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, depth of technical experience, fine tuned remote support software, and familiarity with enterprise networking enable offices to escape the pitfalls associated with excessive reliance on smaller service organizations, independent freelance service providers, or limited internal resources.

Progent stands out by providing:

How Does My Business Start Getting Remote Computer Help from Progent?
To initiate Progent's online help services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, go to Immediate Online Support.



An index of content::

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    important features of Microsoft Dynamics GP software include a modular design that allows you to buy just the components you require, a standardized foundation built on Microsoft technologies to safeguard your investment and provide a tightly integrated environment, enhanced reporting services that allow you to track all activities, revenues and spending and sales trends, integration with Microsoft Office to speed access to corporate information, the capability to integrate information from almost any db software or desktop software into Microsoft Dynamics GP/Great Plains, and an open design that makes it possible to create specialized programs. Progent can help you set up and maintain a reliable, protected server and communications network to support Microsoft Dynamics GP/Great Plains, and can offer experienced GP consultants to show you how to convert the advanced features of Microsoft Dynamics GP/Great Plains accounting into a productive business management solution.

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    Progent provides network services for mid-size businesses with 100 to 250 network users. The medium size business or office has typically been an underserved part of the market for network support services. The overhead and service delivery practices of major outside support organizations make them too costly for the typical small business or small medium business (SMB), which usually relies on a modest IT budget with which to support an IT network whose complexity and capability are often comparable to the networks of far larger enterprises. Progent's support delivery model, which takes great advantage of remote service, virtual office technology and proactive server monitoring, significantly reduces the network maintenance expenses of an SMB while providing the mid-size organization with big-company support from professional, IT experts knowledgeable in a wide array of small business network solutions. If your medium size organization or small business is searching for levels of IT support appropriate for a medium size organization without paying enterprise prices, contact Progent.

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    If your organization does not require urgent online help but you think you will need technical services with your information system soon, you can save time and expenses and ensure that the appropriate expertise will be available when you require it by contacting a Progent sales agent and signing up as a customer. For details, call 800-993-9400 or send email to information@progent.com.

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    Progent's Microsoft-certified consultants can help businesses of all sizes to assess Windows 10 or to upgrade to Windows 10 from any older release of Windows. Online and on-premises evaluation and upgrade services for Windows 10 offered by Progent's consultants include ROI estimates, project coordination, application and driver compatibility testing, pilot systems, Hyper-V virtualization strategies, Cloud and hybrid solutions, mobile device management, teleworker access, security and compliance, automated provisioning and management, network infrastructure design, Wi-Fi support, disaster recovery planning, group and personal training for network management personnel and users, and post-migration consulting support.

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    Progent offers enterprise clients the help of a NetApp-certified consultant to deliver online or on-premises support for NetApp's entire portfolio of SAN storage products including ONTAP data management, MetroCluster array-based clustering, FlexPod private cloud infrastructure, SnapMirror, SnapVauly incremental backup, Virtual Storage Console for VMware, MultiStore/vFiler for secure IP space separation, OnCommand Reporting and Insight analytics, plus NetApp's All-Flash, Hybrid Flash, V-Series and N-Series storage products. Components of NetApp SAN solutions supported by Progent include system dsign, hybrid-cloud deployment, virtualization, migrations, transparent updates, storage management, security and compliance, disaster recovery, and remediation. Progent offers Tier 3 support to help you to resolve issues with NetApp SAN deployments efficiently following leading practices.

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    Progent can help small and medium-size organizations to implement collaboration applications to make it easy for their at-home workforce to benefit from productive teamwork with colleagues and other stakeholders.

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    Microsoft Dynamics GP 2015 R2 (formerly Great Plains) features a revamped design that enhances cloud readiness, works with the most popular handheld devices, permits one-time login with Microsoft Azure AD, and strengthens security. Dynamics 2015 R2 also streamlines management reporting, includes new Workflows, extends the Web Client, and delivers over 100 enhancements to its library of applications. Progent's team of Microsoft-certified consultants offer the broad technical skills and hands-on experience to address the many IT and business issues involved with upgrading to Dynamics GP 2015 R2 and can assist you to perform a smooth migration that will optimize the business value of your investment in this powerful platform.

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    ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized businesses to map, track, reconfigure and debug their connectivity appliances like routers and switches, firewalls, and access points plus servers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept current, copies and manages the configuration of virtually all devices connected to your network, tracks performance, and generates notices when potential issues are discovered. By automating time-consuming network management activities, ProSight WAN Watch can cut hours off common chores such as network mapping, reconfiguring your network, finding devices that require important updates, or resolving performance issues.
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