Immediate Online Technical Support for Mobile IT Networks
For businesses located in Mobile or anywhere in Alabama, Progent provides online technical support for information systems powered by Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Premier engineers have delivered remote support to businesses in all 50 states in the United States. (Refer to recommendations from Progent's clients.) Progent also offers the expertise of Cisco CCIE-qualified network specialists to help with challenging networking issues, plus the services of CISSP-certified security experts to handle high-level security design and troubleshooting jobs.
Progent's online technical support experts offer exceptional leverage due to the fact that they possess the real-world experience and have access to the sophisticated tools necessary to solve most network problems quickly. Efficient support reduces direct costs since service calls accumulate minimal chargeable minutes. Online support also eliminates the cost of sending an engineer to your site. Your organization saves even more in incidental expenses by reducing or eliminating network outages and related losses due to business disruption, upset customers and vendors, idle employees, and de-focused management. Progent's advanced online consulting expertise is particularly helpful for businesses that depend on public clouds for vital network infrastructure or software such as Azure, Amazon Web Service, or Exchange Online, where on-premises tech support may not be an alternative.
Progent's pricing model for online support is designed to stretch your IT service dollar. Progent bills per minute for phone consulting, so you are invoiced only for the support that you receive. In contrast to typical online service organizations, Progent requires no service activation fee or minimum job duration. Progent's one-minute granularity and clean model for billing do away with situations where quick solutions manage to turn into big invoices. Progent's skill at solving problems efficiently means your business saves money.
Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has mastered a set of customized tools and field-proven methodologies that allow the maximum level of efficiency for remote help and repair for information systems of all sizes. Progent provides safe VPN support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology permits the staff of Progent's online support team to interface to your system remotely without violating network security.
Progent's powerful technical support database application keeps detailed histories describing all service that Progent's customers have received. Progent's team consultants have access to the specifics of services rendered to every customer by any engineer. This history of trouble tickets and resolutions is stored as a conveniently retrievable support database that enables Progent's online technical experts to communicate their experiences company-wide to ensure that the value of Progent's technical support grows daily. Progent's extensive list of accreditations and working relationships with key vendors such as Cisco and Microsoft make available additional massive technical support databases and allow fast response from vendors' in-house engineering staff with the result that Progent's remote service experts can come up with optimal solutions in the least time.
Online technical services available from Progent to businesses in Mobile and anywhere in the state of Alabama include:
Certified MS Windows Expertise
Progent's Microsoft-expert online support professionals can provide computer system repair and consulting assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the assistance of support professionals who can help your company with a wide range of platform support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
Microsoft Exchange 2019 Server deployment,
MS Exchange 2016 Server planning and deployment, Exchange 2013 configuration,
Exchange Server 2010 management,
SharePoint 2019 design and integration, SharePoint Server 2016 migration expertise, Microsoft Skype for Business Server planning and deployment support, Lync Server integration, and Office Communications Server 2007 upgrade,
Forefront TMG management and ISA Server 2006 maintenance, MS SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager network monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Access Application Development,
Small Business Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a wide range of affordable PC desktop consulting and support services to assist you company to install, integrate, troubleshoot, and manage workstations and notebooks powered by Windows. Progent's desktop support services cover areas such as providing Microsoft Windows 10 migration help as well as System Center 2012 Configuration Manager (SCCM 2012) design and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune integration help to streamline the management of your desktops and cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the top accreditation for network infrastructure consultants, and validates an individual's network technology knowledge at the master level. Cisco-qualified CCIEs know how to deal with even the most stubborn challenges encountered in network design, integration, management, security, and repair. Cisco qualified CCIEs operate closely with Cisco's in-house support staff in analyzing anomalies with IOS Software network management tools and coming up with alternate approaches or locating software updates. Cisco qualified CCIEs provide exceptional cost-effectiveness since their broad expertise enables them to solve problems rapidly. In typical instances, less qualified service providers can wrestle for many hours or even days with identical tasks that a Cisco-qualified CCIE can fix in a few minutes. Progent's Cisco-qualified CCIE engineers can communicate with your network via sophisticated on-line troubleshooting technology in order to provide fast, secure, and economical analysis and remediation.
Progent's CCIEs offer expertise in all of Cisco's industry-leading selection of infrastructure appliances. Cisco networking expertise provided by Progent includes ASA 5500-X Next Generation firewalls with Firepower integration and debugging, Cisco routers setup and debugging, Catalyst switch consulting and support, Nexus switch consulting services, Cisco Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager/CallManager integration and technical support, Cisco Voice over IP phones and IP video desktop phones solutions and Cisco wireless IP phones configuration, Cisco Meraki Wi-Fi AP layout and configuration, Cisco Aironet Wireless APs deployment services, Cisco WiFi controllers integration consulting, Cisco VPN Integration expertise, and SIP and CUBE infrastructure solutions for SIP trunking and Cisco CUBE integration expertise. Progent can also provide remote and onsite wireless site surveys to assist you to optimize your Wi-Fi infrastructure.
CISM and CISSP Certified Network Security Specialists
Progent's qualified CISM and CISSP cybersecurity consultants can provide a range of system protection services that can strengthen the immunity of your Windows, Apple macOS and OS X, or Linux environment against assaults or assist your company to recover rapidly after a damaging penetration. Security solutions available from Progent include: comprehensive information security and compliance audits utilizing utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Solar Winds tools and Nikto; rapid recuperation from malicious assaults; integrating firewalls; establishing secure mechanisms for remote and mobile connectivity; defending your messaging system against viruses, spam and DHA attacks; and setting up 24x7 network monitoring.
Cloud Integration Solutions
Progent offers advanced online consulting to help organizations of all sizes connect their networks with popular public cloud platforms including Azure and Amazon Web Services. Progent can help you to design and manage cost-effective ecosystems that support Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid topologies that combine on-premises resources as well as public cloud services. To assist you to incorporate cloud services with physical datacenters, Progent offers a variety of cloud migration services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and integration services, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of background providing advanced consulting expertise online, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you orchestrate, automate and verify a consistent workflow for restoring applications and services quickly after an outage. Site Recovery Manager provides centrally managed and automated disaster recovery, application mobility, and transparent site migration, failback and site re-protect. SRM also supports transparent testing for site recovery, updates and fixes and can produce audit reports to confirm full service recovery, validate Service Level Agreements and prove DR compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to design, deploy, test and administer a DR system powered by VMware SRM.
Progent's VMware vSphere and vCloud experts have in-depth understanding of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator and vCloud tools for managing private and public cloud and hybrid cloud environments that provide maximum uptime, security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network designer to assist your organization to build a fully virtualized Software Defined Data Center that can be provisioned or migrated in minutes and managed with a high level of automation independent of the hardware used by the underlying IP network.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux consultants and macOS and OS X technology specialists offer online consulting services to cover a broad spectrum of computer technologies including system infrastructure, messaging systems, system and operational security, plus UNIX and Windows integration. For server hardware consolidation and simplified administration in networks that combine Linux-based systems and Microsoft Windows, Progent can provide VMware vSphere integration and Citrix support. Progent can also assist with transitioning from older systems to MS Windows or Linux-powered solutions. Progent's team-oriented approach to resolving network problems enables fast escalation, when required, to consultants with appropriate expertise to tackle challenging situations. This expedites solutions of urgent problems, minimizes lost productivity, and cuts service costs.
Progent's UNIX/Linux consultants can offer urgent phone-based assistance analyzing problems within UNIX, Linux, or Solaris systems based on popular derivatives of UNIX including:
Apple Mac OS X
IBM AIX OS
HP-UX (Hewlett Packard UNIX)
Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent provides a family of low-cost, flat-rate managed services intended to enable small and medium-size businesses to utilize the same advanced IT solutions deployed by some of the world's leading enterprises. The ProSight line of IT management outsourcing services addresses all key facets of modern networking such as email content filtering, security and compliance, automated backup/recovery, infrastructure health monitoring, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior machine learning tools to defend endpoints as well as servers and VMs against new malware attacks such as ransomware and email phishing, which routinely escape traditional signature-based anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a unified platform to automate the complete threat progression including filtering, identification, mitigation, cleanup, and post-attack forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
ProSight Enhanced Security Protection (ESP) services deliver affordable multi-layer security for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint management, and web filtering via leading-edge technologies packaged within a single agent accessible from a unified control. Progent's security and virtualization experts can assist you to design and implement a ProSight ESP deployment that meets your organization's unique requirements and that allows you achieve and demonstrate compliance with legal and industry data security standards. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for urgent attention. Progent can also assist your company to set up and test a backup and restore solution such as ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost and fully managed service for secure backup/disaster recovery. For a low monthly cost, ProSight DPS automates your backup activities and enables rapid recovery of critical files, apps and VMs that have become lost or damaged as a result of component breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's BDR consultants can provide world-class expertise to configure ProSight DPS to to comply with government and industry regulatory requirements like HIPPA, FINRA, and PCI and, when necessary, can assist you to recover your business-critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of top data security vendors to deliver centralized management and world-class protection for all your inbound and outbound email. The powerful architecture of Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks most unwanted email from making it to your security perimeter. This reduces your exposure to external attacks and conserves system bandwidth and storage. Email Guard's onsite gateway appliance provides a deeper layer of inspection for incoming email. For outbound email, the on-premises gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized organizations to map out, monitor, reconfigure and troubleshoot their connectivity hardware such as routers and switches, firewalls, and access points as well as servers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are kept current, copies and displays the configuration of virtually all devices connected to your network, monitors performance, and sends alerts when potential issues are detected. By automating complex management and troubleshooting activities, WAN Watch can knock hours off common tasks such as making network diagrams, reconfiguring your network, finding appliances that require critical software patches, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your IT system running at peak levels by checking the health of critical assets that drive your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your designated IT personnel and your Progent consultant so any looming issues can be addressed before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host configured and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the apps. Because the system is virtualized, it can be ported immediately to a different hosting solution without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and safeguard data related to your network infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or warranties. By cleaning up and managing your IT infrastructure documentation, you can save up to 50% of time thrown away searching for critical information about your IT network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre planning improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need the instant you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size organizations to obtain an unbiased assessment of the overall health of their information system. Based on some of the leading remote monitoring and management platforms available, and overseen by Progent's certified team of information technology experts, ProSight Network Audits show you how well the configuration of your essential network devices conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI such as a cleaner Active Directory system. Both versions also include a year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost management, better compliance with information security requirements, higher utilization of IT assets, faster problem resolution, more reliable backup and recovery, and less downtime. Read more about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service built around a brief phone interview with a Progent backup/recovery expert. The interview is intended to help assess your company's preparedness either to block or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information about your existing AV defense and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow industry best practices to create an efficient AV and backup system that meets your company's requirements. For additional information, refer to The ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Offered by Progent
Progent offers the skills of world-class remote consulting professionals for contract IT programs. Progent's charges for longer-term consulting projects are determined according to the qualifications of the consultants assigned. Progent's experience with these special areas of computer technology allows customers to complete major projects within budget and on schedule. Progent's special remote consulting solutions include:
How Your Mobile Business Can Contact Progent's Remote Support Experts
Help Desk Call Center Support
Progent's Help Desk support alternatives for organizations with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk Call Center services, shared Help Desk services, and Help Desk process consulting.
Progent's Standard Help Desk Services offer small businesses a complete service desk solution that handles all facets of remote desktop support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and reporting. Progent offers help desk services at a substantial discount from Progent's normal desktop service rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to handle complex issues.
Progentís Help Desk sharing services allow your business to share responsibilities for Help Desk services transparently between your IT team and Progent's large roster of seasoned desktop support engineers and subject matter experts. Progentís shared Help Desk service is an advanced service desk solution based on the leading professional services automation tool for managing end-user service requests, ticketing, ownership, progress tracking, and reporting.
Progent's Help Desk team of experienced network professionals gives your customers in Mobile or anywhere in the state of Alabama quick access to an effective technical support group with substantial background offering phone consulting and remote troubleshooting for networks based on Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's charter is to give the Help Desk Call Center the reputation as a key contributor to company productivity, and Progent's goal is to fix and not merely report technical issues.
- Business Applications Services: Training, Custom Programming, and Integration
Progent's Applications Consulting Group offers online professional engineering expertise and education in special application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting, custom programming, and education for familiar Microsoft applications such as CRM, Microsoft Project, Microsoft Office 365 Word, and Office 365 Excel. To find out additional information about Progent's expertise, programming, and education offerings, visit Progent's Applications Experts Group.
- Centralized and Streamlined Administration of Hybrid Cloud Environments
System Center 2016 centralizes and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2016 servers, Windows 10; cohesive integration of multi-OS environments that incorporate Linux, Hyper-V and VMware; and better cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer advanced online and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to design and install a new deployment of Microsoft System Center 2016, expand or optimize an existing one, migrate smoothly from a prior release of System Center, or troubleshoot your System Center environment.
- Remote IT Infrastructure Monitoring Services
Progent offers organizations in Mobile, or anywhere in the state of Alabama, online IT infrastructure monitoring by providing Microsoft System Center Operations Manager expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt SCOM to suit your business so that your IT support is proactive and automated. By detecting potential issues before they grow into crashes, system monitoring can minimize stressful and costly network crises. Progent can also deploy system monitoring products such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows networks, or environments that incorporate a combination of platforms.
To contact Progent about urgent phone-based help with Microsoft Windows, Apple macOS and OS X, or Linux networks, visit Progent's Nationwide Online Help, telephone 1-800-993-9400, or see Contact Progent.
For businesses and new ventures in Mobile or throughout the state of Alabama, Progent's phone-based computer support engineers can deliver expert and affordable system support the instant your business requires it. More than 15 years of providing remote technical assistance has earned Microsoft Partner status for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting skills and to fine tune remote connectivity technology to fix network problems quickly while avoiding the expense and lost time that comes with on-premises service calls.
Even if your Mobile office has a local independent support technician or employs a full time IT staff that can deal with the majority of network problems, Progentís Microsoft certified consultants can still provide an easy and seamless virtual expansion of your local resources in cases when your usual service personnel either don't have the bandwidth or the experience to deal with unexpected system crises or especially complex integration projects.
Advantages of Progent's IT Support for Businesses in Mobile
Progent's online technical help services allow your Mobile company to realize the benefits of on-call, enterprise-class IT support without the cost of managing an in-house IT staff. Your network will acquire added business value by becoming more reliable, efficient, and secure. Benefits to your company include:
- Seamless virtual extension of your local support resources
For most organizations in Mobile and throughout Alabama, local network service providers, whether made up of outside consultants or an internal maintenance staff, can handle the majority of technical issues. On the other hand, major troubles sometimes occur when your regular resources are too busy or absent, and some trouble may involve IT products that is beyond the scope of your usual support people. In these instances, Progent's online service specialists provide an easy, fast, and affordable solution to augment your regular resources and to pass on useful knowledge to increase your ability to deal with future problems locally.
- Less Dependence on Freelance Consultants
For network maintenance, smaller companies commonly depend on independent freelance consultants. While independent service people have less overhead than larger support companies and can often charge marginally less, they are often overbooked, making it hard to respond rapidly to urgent situations. If a freelance consultant is busy with another customer, sick, on vacation, or in class, the lack of reserve help may force your company to go without assistance during an emergency. As your business grows, system downtime and problems with vital software are more costly. The budget you thought you were conserving on an independent can be eaten up fast by reduced productivity. Progent offers a ready source of reserve service experts to make sure your IT system remains available.
- Create a Solid Foundation for Smooth Expansion
Companies often start with an IT architecture implemented on a shoestring budget. Lacking a scalable framework, band-aid fixes can get thrown onto an unstable foundation. When a company grows, stability and expandability problems can impede the success of the organization. These badly designed systems need careful analysis, smart long-term planning, and broad-based technical expertise to upgrade to a network infrastructure that can provide the stable foundation to meet current business requirements and facilitate downstream expansion.
- Interact with Problem Solvers Instead of Product Vendors
Smaller businesses require advice and technical training to navigate through an increasingly complicated maze of technology alternatives capable of promoting business success and enhancing efficiency. Businesses hardly need a computer consultant who is trying to sell a certain vendor's products. IT consulting and product selling can result in a situation where the recommended
solution is designed around a profitable technology instead of the genuine requirements of a business. Progent eliminates these dilemmas by selling just services instead of products. This allows Progent to align technical expertise with the best interests of customers.
What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's staff size, breadth of IT background, refined support tools, and familiarity with enterprise networking allow businesses to avoid the pitfalls of exclusive reliance on smaller consulting organizations, individual freelance service providers, or limited in-house resources.
Progent adds value by providing:
How Does My Business Begin Getting Remote Computer Help from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Premier consultants average more than ten years of real-world industry background, at the front lines of network support, executing a broad range of technical projects for an extensive mix of businesses. Each Progent consultant shares a proven collection of personal best practices which are combined into shared leading practices training that Progent teaches its support staff. This guarantees that you get not just world-class IT help, but also a consultant with proven methods for using computer knowledge to fix actual IT problems efficiently.
- Value Pricing
Progent's pricing model is to bill for phone service and on-site help per minute. As a result, you are charged only for received support. Progent does not impose a more expensive rate for after-hours or urgent support, and inside California or in areas where Progent provides on-site support, Progent does not charge for travel time except for emergency calls where on-site work is less than four hours. Also, Progent applies no initialization charge and requires no monthly commitment for support services provided during regular business hours. Many support firms demand large minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity does away with large bills for quick fixes so you won't be tempted to allow minor problems to stay unaddressed.
- Full Records of Delivered Services
Progent has developed a sophisticated service reporting system that records and formats detailed documentation for all billed services. Unlike some independent consultants or local service organizations who offer minimal documentation or details of tasks performed, every service provided by Progent is accompanied by comprehensive documentation. Every Progent staff member has access to the service reports sent by every staff member to each customer. The discipline of detailing and archiving service activity results in more efficient support and eliminates a variety of common misfortunes such as when a support customer is virtually held hostage to a consultant who wonít let go of the keys to the kingdom.
- 24x7 Server Monitoring with MS Operations Manager
Progent is one of the few IT service companies to offer 24x7 remote monitoring services based on MS Operations Manager. Microsoft Operations Manager causes your computer support to be anticipatory instead of reactive. By uncovering potential problems before they result in downtime, system monitoring can keep your IT network from stressful and costly service losses.
To get started with Progent's online help offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, go to Immediate Network Support.