Fast and Affordable Remote Help for Mobile Alabama Information Networks
Urgent Remote Support for Mobile NetworksFor businesses in Mobile Alabama, Progent offers remote support for networks based on Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have provided online support to businesses in all 50 states in the United States. (Check out recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-certified engineers to help with challenging networking problems, plus the assistance of CISA and CISSP-qualified security consultants to handle high-level security design and diagnostic jobs.

Progent's remote support engineers provide exceptional leverage because they possess the practical experience and are equipped with the advanced technology needed to solve the majority of network problems rapidly. Efficient support reduces immediate expenses because solutions require fewer billable minutes. Remote support also avoids the expense of sending an engineer to your location. Your organization saves even more in incidental expenses by reducing or avoiding network downtime and related losses resulting from business disruption, disgruntled customers and vendors, idle workers, and de-focused management. Progent's extensive remote technical support expertise is particularly important for businesses that depend on public clouds for critical infrastructure or applications like Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises tech support may not be an alternative.

Progent's billing policy for online help is structured to leverage your network support dollar. Progent charges per minute for telephone-based assistance, so you are billed only for the services that you receive. In contrast to typical online service firms, Progent imposes no service activation charge or minimum fees. Progent's one-minute billing unit and clean model for billing avoid scenarios where speedy. minor fixes somehow turn into major bills. Progent's penchant for handling problems quickly means you spends less money.

Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has refined an array of customized technologies and proven processes which allow the maximum level of effectiveness for online engineering help and troubleshooting for information systems of any size. Progent offers protected Virtual Private Network support for gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access permits the staff of Progent's Technical Response Center to connect to your environment without compromising network security.

Progent's proven customer support database system stores extensive records for all service that Progent's customers have been provided. Progent's staff engineers have access to the specifics of all help rendered to every customer by any consultant. This database of trouble tickets and fixes is structured as a quickly accessible support knowledge base that allows Progent's remote support professionals to communicate their knowledge with the whole team to make sure that the effectiveness of Progent's technical support grows daily. Progent's high-level accreditations and working relationships with major technology companies such as Cisco and Microsoft make available additional extensive support databases and allow priority response from manufacturers' internal support staff with the result that Progent's online service experts can arrive at the most efficient resolutions promptly.

Remote technical support services provided by Progent to companies in Mobile Alabama include:

Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent offers a family of affordable, flat-rate managed services designed to allow small and mid-size organizations to benefit from the same best-of-breed technology deployed by some of the world's top enterprises. The ProSight line of outsourced network management services covers all critical areas of modern networking including email protection, security and compliance, cloud-based backup/recovery, network infrastructure management, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior machine learning tools to defend endpoints and servers and VMs against new malware attacks like ransomware and email phishing, which routinely escape traditional signature-matching AV tools. ProSight ASM safeguards local and cloud-based resources and offers a unified platform to address the entire malware attack progression including protection, infiltration detection, containment, remediation, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable multi-layer protection for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP offers firewall protection, penetration alarms, endpoint control, and web filtering through cutting-edge technologies incorporated within a single agent managed from a single control. Progent's data protection and virtualization experts can help you to plan and implement a ProSight ESP environment that meets your organization's unique needs and that helps you achieve and demonstrate compliance with legal and industry information security regulations. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for urgent action. Progent can also assist you to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable end-to-end service for secure backup/disaster recovery (BDR). For a fixed monthly cost, ProSight DPS automates and monitors your backup processes and allows fast recovery of critical files, applications and virtual machines that have become unavailable or damaged as a result of component failures, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's BDR consultants can deliver advanced support to configure ProSight DPS to be compliant with government and industry regulatory requirements like HIPAA, FIRPA, PCI and Safe Harbor and, when needed, can help you to recover your business-critical data. Learn more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading data security vendors to deliver web-based control and world-class security for your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of unwanted email from reaching your network firewall. This decreases your exposure to external threats and saves system bandwidth and storage. Email Guard's on-premises gateway device provides a deeper layer of analysis for incoming email. For outbound email, the on-premises gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Microsoft Exchange Server to track and protect internal email that originates and ends inside your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map out, track, enhance and debug their connectivity appliances like routers, firewalls, and wireless controllers as well as servers, client computers and other networked devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch makes sure that network maps are always current, captures and manages the configuration information of almost all devices on your network, monitors performance, and sends alerts when issues are discovered. By automating tedious management and troubleshooting processes, WAN Watch can cut hours off ordinary chores such as making network diagrams, expanding your network, finding devices that need important updates, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management technology to keep your network running at peak levels by tracking the health of critical computers that power your business network. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your designated IT management personnel and your assigned Progent engineering consultant so all looming issues can be resolved before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual host configured and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the apps. Because the system is virtualized, it can be ported easily to a different hardware solution without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and protect data about your IT infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be warned about impending expirations of SSL certificates or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save as much as 50% of time wasted trying to find vital information about your network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether you’re planning enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size businesses to get an objective assessment of the health of their information system. Powered by some of the top remote monitoring and management (RMM) tools available, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how closely the deployment of your essential network assets conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits such as a cleaner Active Directory system. Both versions also include a year of advanced remote network monitoring and management (RMM). Benefits can include simpler network management, better compliance with data security standards, more efficient utilization of network resources, quicker troubleshooting, more reliable backup and recovery, and increased uptime. Learn more information about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service based on a phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to help evaluate your organization's ability to block or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information about your current AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to build a cost-effective security and backup/recovery system that meets your company's needs. For additional information, refer to The ProSight Ransomware Preparedness Report Service.

Special Support Programs Available from Progent
Progent offers the skills of world-class online consulting experts for special IT projects. Progent's rates for ongoing development or consulting projects are determined based on the level of expertise of the engineers required. Progent's background in these important fields of computer technology allows customers to complete major projects within budget and on schedule. Progent's project-based online consulting solutions include:

  • Call Center Support
    Progent's Help Desk service offerings for companies with environments based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Call Center services, shared Helpdesk support services, and Helpdesk process consulting. Progent's Standard Help Desk Services provide small businesses a comprehensive solution that manages all facets of online Level 1 desktop technical support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and reporting. Progent offers service desk support at a substantial discount off Progent's regular desktop support rates, and Progent can provide the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve the most problems.

    Progent’s shared Help Desk services make it possible for your IT organization to split the load for Help Desk support seamlessly between your in-house IT staff and Progent's large roster of seasoned technical support engineers and matter experts (SMEs). Progent’s Help Desk Co-management service is an advanced service desk solution built around the top PSA tool for handling service requests, ticketing, ownership, progress tracking, and reporting.

    Progent's Help Desk Call Center team of veteran network professionals gives your computer users in Mobile Alabama quick contact with a reliable network service group with substantial experience delivering telephone-based consulting and remote troubleshooting for computer environments based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's focus is to earn the Help Desk Call Center recognition as a crucial contributor to business performance, and Progent's goal is to resolve rather than simply annotate network problems.

  • Business Applications Support: Training, Custom Programming, and Integration
    Progent's Applications Experts Group provides online advanced engineering support and education in special business application areas that include ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can provide expertise, customization, and education for familiar Microsoft business applications such as Microsoft CRM, Microsoft Office Project, Microsoft Office 365 Word, and Office 365 Excel. To learn additional information on Progent's consulting, customization, and education services, refer to Progent's Applications Experts Team.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10 clients; seamless management of multi-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support including closer integration with Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer world-class online and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to design and configure a new deployment of System Center 2016, expand or optimize an existing one, migrate efficiently from a prior version of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent offers companies in Mobile Alabama online IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize SCOM to accommodate your environment so that your computer maintenance is proactive and automated. By anticipating emerging trouble spots before they result in full-scale emergencies, remote monitoring can avoid inconvenient and costly network breakdowns. Progent can also assist with network monitoring tools like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft environments, or systems based on a combination of OS platforms.
How Your Mobile Company Can Contact Progent's Online Support Experts
To get in touch with Progent about urgent phone-based support with Microsoft, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Emergency Online Help, phone 1-800-993-9400, or visit Contact Progent. For offices and new businesses in Mobile Alabama, Progent's phone-based computer support specialists can deliver professional and affordable IT help whenever your organization needs it. Long experience providing remote repair services has led to Microsoft Partner status for Progent's consultants and has enabled Progent to acquire world-class troubleshooting capability and to fine tune remote connectivity tools to repair network problems quickly while avoiding the expense and lost productivity associated with on-site support visits.

Even if your Mobile organization works with a local independent support technician or employs an in-house organization that can handle typical network issues, Progent’s Microsoft and Cisco certified engineers are available to provide an easy and transparent remote extension of your on-site resources for situations when your regular IT support personnel either don't have the availability or the expertise to fix sudden system crises or particularly complicated integration problems.

Details of Progent's Remote Network Support for Mobile Alabama
Progent's phone help, remote repair, system security consulting, and network administration services offer businesses in Mobile Alabama unparalleled leverage for your support investment. Whether you require one-time phone support and remote network repair or full-time Help Desk call center services and network management, Progent's experts can provide your business world class IT support while allowing you to eliminate the cost and hassle of maintaining a large in-house IT organization. Highlights of Progent's online help program include:

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, depth of technical experience, refined remote support tools, and understanding of enterprise networking allow businesses to avoid the limitations of excessive dependence on smaller consulting firms, independent freelance service providers, or limited internal IT help.

Progent adds value by offering:

  • Best Practices
    Progent’s staff of Microsoft and Cisco Premier Certified consultants average longer than a decade of real-world professional background, in the trenches of network service, executing a broad range of IT tasks for an extensive mix of clients. Every Progent support professional shares a refined set of personal best practices which are combined into shared best practices training that Progent instills in its consulting personnel. This guarantees that you get not only world-class IT skills, but also a consultant with proven approaches for applying technical knowledge to solve real-world IT problems efficiently.

  • Value Pricing
    Progent's pricing model is to bill for online support and on-site visits per minute. As a result, you owe just for delivered services. Progent does not impose a more expensive rate for after-hours or priority support, and within California or in regions where Progent offers on-site support, Progent does not bill for travel except for emergency support where on-site work is less than 4 hours. Also, Progent applies no service activation charge and asks no monthly commitment for support services provided during regular working hours. Many service firms impose large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity does away with large bills for fast repairs so you won't be forced to permit minor problems to fester.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By educating clients to handle problems that are within their scope, Progent is able to focus on delivering high-value services where Progent faces few competitors. Companies who utilize trusted freelance service providers or who employ internal support staffs benefit when Progent transfers knowledge about critical technology and tested processes to make their IT environments more reliable, secure, and productive.

  • 24x7 Network Monitoring with Microsoft Operations Manager
    Progent is one of the only IT service companies to offer round-the-clock network monitoring services powered by Microsoft System Center Operations Manager. Microsoft System Center Operations Manager causes your computer maintenance to be anticipatory rather than reactive. By uncovering possible issues before they cause downtime, system monitoring can save your IT network from stressful and costly service disruptions.
How Does Our Company Start Receiving Online Network Help from Progent?
To get started with Progent's online help services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, go to Immediate Technical Support.



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    Progent can assist you to design an upgrade to Microsoft Teams from Skype for Business and configure, administer, and debug a cloud or mixed deployment of Teams. Progent can help you to integrate Teams with Office/Microsoft 365 apps, Exchange, SharePoint Online, and your phone infrastructure.

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    Years of experience with Microsoft's email technology makes Progent among the most knowledgeable IT support firms in California for configuring messaging systems powered by Exchange 2000 Server. Progent is skilled in helping small companies derive all the advantages of Exchange Server under common scenarios such as updating from Microsoft Exchange 5.5, moving from an ISP-provided or POP3 mail system, and outsourcing your Microsoft Exchange Server administration.

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    Microsoft Operations Manager Support and Help

    Progent's Microsoft-certified consulting experts have over a decade of experience planning, implementing, optimizing and troubleshooting Microsoft SCOM solutions and can provide organizations of all sizes expert remote or on-premises consulting support for Microsoft SCOM 2012. Progent can help your company to design an architecture for Microsoft SCOM 2012 servers that delivers the responsiveness and resilience needed to watch over your datacenter effectively, whether your infrastructure are onsite, cloud-based, or a hybrid solution. Progent can also assist you to install and set up System Center 2012 Operations Manager management packs according to best practices for tracking network infrastructure and Microsoft and 3rd-party applications and services. Also, Progent can deliver fast online or on-premises troubleshooting to help you to remediate serious problems detected by Microsoft SCOM 2012.

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    To see replies to common enquiries concerning becoming employed by Progent, visit Working with Progent Q&A.

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    • Microsoft Certified Dynamics GP 2015 Workflows Consultant
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    Dynamics GP 2015 R2 features a revamped architecture that improves cloud integration, works with the most popular smart phones and tablets, allows one-time sign-on with Microsoft Azure Active Directory, and tightens security. Microsoft Dynamics 2015 R2 also streamlines reporting, includes nine new Workflows, expands the Web Client, and adds more than 100 enhancements to its library of applications. Progent's Microsoft-certified and Cisco-certified consultants offer the broad technical skills and hands-on experience to address the critical technical and business challenges involved with deploying and managing Microsoft Dynamics GP 2015 R2 and can assist you to perform a smooth migration that will optimize the return on your investment in this powerful product.

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    • Online Support Services ProSight DPS Hybrid Cloud Backup Services
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    ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost end-to-end solution for secure backup/disaster recovery (BDR). For a fixed monthly rate, ProSight DPS automates your backup activities and allows rapid restoration of critical data, applications and virtual machines that have become lost or corrupted as a result of hardware failures, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's disaster recovery specialists can deliver advanced support to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPAA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to recover your critical data.

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    Microsoft System Center 2016 Data Protection Manager (SCDPM 2016) offers automatic backup and simplified restore functions for Microsoft-based environment. Data Protection Manager 2016 offers application-sensitive backup for key workloads like Microsoft SQL, Exchange and SharePoint Server, protects Windows and Linux VMs, supports virtual machines running on Hyper-V as well as VMware, and integrates seamlessly with Microsoft Azure for cloud backup and recovery. Progent's Microsoft-certified experts can assist businesses of any size to design, deploy, administer, and repair a multi-site backup/restore solution powered by System Center 2016 Data Protection Manager. Progent can assist you to upgrade from an older release of Data Protection Manager or from a legacy solution, and Progent can optimize your DPM 2016 environment for on local, hosted, cloud or hybrid deployments. Progent can provide online or onsite consulting expertise and can provide as-needed guidance to resolve technical bottlenecks or deliver end-to-end project management services to help you complete your Data Protection Manager 2016 initiative on time and within your budget.

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    Microsoft SQL Server 2014 includes significant enhancements in key areas including speed, uptime, security, and cloud readiness. SQL Server 2014 is the first version of SQL Server that incorporates in-memory capability that operates seamlessly across all types of applications including Online Transaction Processing (OLTP), data warehousing (DWH), and data analytics. Progent's Microsoft-certified SQL Server 2014 consulting team can provide cost-effective online and onsite consulting services that include system design, configuration, administration, troubleshooting, and application development expertise to enable organizations of any size to realize fast return from their SQL Server 2014 deployment.

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    Progent's CISSP-premier cybersecurity experts can help businesses of any size with any facet of IT security. Progent can implement cost-effective cybersecurity systems that guard a small business from modern malware attacks or Progent can design, deploy, and manage a comprehensive security environment for hybrid enterprise networks that accommodate onsite, online, and mobile clients accessing IT resources spread across multiple physical sites and various clouds.

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    Progent can help small and medium-size companies to set up their home-based workforce with transparent integration with public cloud resources.

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    Progent’s Wireless Site Survey makes it easy to design and implement a WiFi LAN customized for your environment, offering your business a wireless solution that delivers the coverage, performance, load-handling capability, Quality of Service, data protection, and roaming capability your business requires. Progent's Wireless Site Survey services are offered either as an economical online service or as a more comprehensive onsite service.

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    Progent’s certified experts provide small and mid-size companies enterprise-class consulting support for SMS Server and System Center Configuration Manager 2007, Microsoft's standard tools for change and deployment automation. System Center Configuration Manager 2007 is Microsoft's new name for the update management platform previously known as SMS Server. System Center Configuration Manager provides a range of enhancements to SMS Server 2003 such as comprehensive automation, built-in Vista Microsoft Windows Server 2008 awareness, NAP security support, and device driver management. Progent’s Microsoft certified engineers can help you use SMS or System Center Configuration Manager effectively for automated operating system and application deployment, security patch administration, application metering, and licensing reconciliation. Progent's consultants can also help your company to move efficiently from SMS Server to Configuration Manager.

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    Years of experience with Microsoft's Exchange technology has made Progent among the most qualified computer consulting companies in California for configuring messaging systems powered by Microsoft Exchange 2000 Server. Progent is skilled in helping small companies derive all the advantages of Microsoft Exchange Server under typical scenarios including updating from Exchange 5.5 Server, migration from an ISP-provided or POP3 Email system, and outsourcing your Microsoft Exchange Server management.

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    • Meraki Access Point Security Configuration
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    Progent's Cisco-certified wireless networking experts can provide online and on-premises consulting and troubleshooting services to help you to design, install, administer, optimize, and debug wireless networks that incorporate Cisco's Meraki access points. Progent's experts can also help your organization to design and deploy hybrid networks that integrate local and cloud-based services and that deliver easy access, advanced security, unified management, and dependable operation for all your wired and wireless endpoints.

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    • Project Methodology Design Consultants
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    When conducting consulting tasks for corporate clients, Progent uses a structured approach based on specified milestones in order to achieve financial, timing and technical goals while reducing business disruption. Progent's Enterprise Services Methodology utilizes accepted project management standards derived from the best practices defined by the Microsoft Solutions Framework Project methodology which specifies requirements definition, architecture proposals, test models, design adjustments, and expert deployment. All facets are documented to provide a comprehensive summary of IT services performed and to assist in downstream system support.

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    Progent offers the support of BlackBerry-certified professionals who can assist small businesses to design, administer, and repair BlackBerry technology economically and successfully, eliminating the requirement for an in-house BlackBerry specialist and minimizing the cost and hassle of supporting a mobile wireless workgroup. Progent's BlackBerry engineers have in-depth experience working with Progent's Microsoft-certified consultants, Cisco CCIE engineers, and CISSP and GIAC-certified security engineers. This breadth of knowledge, in conjunction with Progent's efficient remote support model, provides small businesses an efficient option for incorporating BlackBerry technology productively into their IT system.

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    Progent can help small and medium-size companies to plan, configure and troubleshoot the infrastructure required for offsite workers.

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  • Top Technology Consulting Services Microsoft Project Server 2010 Microsoft Project Server 2013 Troubleshooting
  • Train Microsoft Project Server Workflow Application Support Project Server 2010
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    Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size organizations to obtain an objective evaluation of the health of their IT system. Powered by some of the top remote monitoring and management platforms in the industry, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits show you how well the deployment of your core infrastructure devices conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits such as a more manageable and safer AD environment. Both versions also offer the ongoing advantages of advanced remote network monitoring and management (RMM) technology. These advantages can include lower-cost management, better compliance with information security regulations, higher utilization of network resources, quicker troubleshooting, more reliable backup and recovery, and higher availability.

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    Progent's Computer Contact Center Outsourcing Support Services for desktop technical support are designed specifically for small businesses who require fast availability of a Help Desk Service Center with professional phone support and effective escalation capability but who have to operate within a modest IT budget. Important components of Progent's Help Desk Outsourcing Support Services include: Help Desk Phone Support, Optional Remote Access Support, System Assessment, Expert Prioritization, Virtual Helpdesk Support, By-the-Minute Billing, and Help Desk Call Center Software Recommendation and Integration.

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    Configuration Manager automates application and device deployment and updating, streamlines security and compliance settings control, inventories network resources, protects against company data leakage, provides health monitoring, allows secure end-user self service, and offers a common control mechanism for administering multi-operating system ecosystems running on-prem, cloud-centric, or hybrid deployment topologies. Progent's Microsoft-certified Configuration Manager consultants and Microsoft Azure cloud experts can help you with any aspect of designing, installing, operating and troubleshooting a System Center Configuration Manager deployment for local, cloud-based, or hybrid networks.

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    • Urgent Signature-based Virus Protection Integration
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    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior-based analysis technology to defend endpoints and servers and VMs against modern malware assaults such as ransomware and email phishing, which routinely get by legacy signature-matching anti-virus products. ProSight ASM safeguards local and cloud resources and provides a unified platform to automate the complete malware attack progression including filtering, detection, mitigation, cleanup, and post-attack forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks.

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