Fast Online Help for Mobile Computer Networks
For companies located in Mobile or anywhere in the state of Alabama, Progent provides remote support for information systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified professionals have delivered online support to companies in all 50 states in the U.S. (See recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-qualified engineers to help with complex networking problems, plus the assistance of CISSP-qualified security experts to handle high-level security architecture and diagnostic issues.
Progent's online support engineers provide exceptional leverage due to the fact that they possess the practical background and have access to the sophisticated technology required to resolve most network issues rapidly. This lowers direct expenses because solutions require minimal billable minutes. Online help also eliminates the cost of dispatching an engineer to your site. Your organization benefits additionally in indirect costs by minimizing or eliminating network downtime and associated costs due to business disruption, disgruntled customers and vendors, unproductive employees, and de-focused executives. Progent's advanced remote technical support know-how is particularly valuable for organizations that depend on public clouds for vital network infrastructure or applications like Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises IT support may not be an option.
Progent's pricing model for online support is structured to stretch your network support investment. Progent bills per minute for telephone-based assistance, so you are invoiced exclusively for the services that you actually get. Unlike typical remote service organizations, Progent imposes no service activation fee or minimum fees. Progent's one-minute billing unit and clean policy for pricing do away with situations where fast fixes manage to turn into substantial bills. Progent's skill at handling technical issues quickly means you saves money.
Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has refined a set of optimized tools and field-proven processes that ensure the highest level of efficiency for remote technical support and repair for IT systems of any size. Progent offers secure VPN support for VPN gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity enables the experts of Progent's remote service group to access your environment without breaching network security.
Progent's proven service reporting system maintains comprehensive histories for all support that Progent's customers have received. Progent's team service personnel have the benefit of the history of all help delivered to every client by every Progent engineer. This archive of anomalies and repairs is stored as an easily searchable proprietary database that allows Progent's remote technical engineers to communicate their experiences company-wide to make sure that the value of Progent's support services improves over time. Progent's extensive list of certifications and working relationships with key vendors such as Cisco and Microsoft make available additional massive technical support knowledge bases and permit quick access to manufacturers' in-house product engineers with the result that Progent's online service experts can arrive at the most efficient resolutions quickly.
Online technical services offered by Progent to companies in Mobile and anywhere in the state of Alabama include:
Certified Windows Expertise
Progent's Microsoft-certified online service professionals offer computer system troubleshooting and consulting assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the assistance of consulting professionals who can assist you with a wide variety of platform support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
Microsoft Exchange 2016 Server planning and deployment, Exchange 2013 configuration,
Exchange Server 2010 maintenance,
SharePoint 2019 design and integration, SharePoint Server 2016 migration and hybrid integration consulting, Skype for Business Server migration consulting, Lync Server management, and Microsoft Communications Server troubleshooting,
Forefront TMG administration and ISA Server maintenance, MS SQL Server 2017 expertise,
Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server planning,
Microsoft Access Application Development and Troubleshooting,
Small Business Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a broad range of cost-effective desktop services to assist you business to deploy, integrate, troubleshoot, and administer workstations and notebooks based on Microsoft Windows. Progent's desktop consulting services cover areas such as offering Windows 10 migration support plus System Center 2012 Configuration Manager (SCCM 2012) design and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Intune consulting to centralize the management of your desktops along with your cloud-connected mobile devices.
Talk to a Cisco Certified Internetwork Expert for Complex Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the top recognition for network engineers, and indicates a person's technical skills at the master level. CCIEs can deal with even the most complex problems occurring in network infrastructure design, deployment, management, protection, and troubleshooting. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's in-house engineers in analyzing anomalies with Cisco IOS Software network administration tools and developing alternate approaches or locating program patches. CCIEs provide exceptional cost-effectiveness because their depth of expertise enables them to find solutions for problems rapidly. In common instances, less seasoned service providers can struggle for hours or even days with identical problems that a Cisco CCIE can resolve in a few minutes. Progent's Cisco-qualified CCIE consultants can connect to your environment via advanced remote support technology in order to perform efficient, secure, and economical analysis and remediation.
Progent's Cisco CCIEs can provide consulting for the entire range of Cisco's popular family of networking devices. Cisco technology support available from Progent includes Cisco ASA Next Generation firewalls with Firepower Services configuration and debugging, Cisco routers installation and upgrades, Cisco Catalyst switch consulting and support services, Nexus switch consulting and support, Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager and CallManager configuration and technical support, Cisco Voice over IP phones and IP video phones solutions and wireless IP phones integration, Cisco Meraki Wi-Fi AP layout and configuration, Cisco Aironet APs planning and integration support, Cisco WiFi controllers integration consulting, Cisco VPN Consulting support, and SIP and CUBE integration solutions for SIP trunking and CUBE integration consulting. Progent can also provide online and onsite Wi-Fi site surveys to help you to modernize your Wi-Fi infrastructure.
CISSP and ISSAP Premier System Security Specialists
Progent's certified CISSP and CISSP-ISSAP cybersecurity experts can provide a variety of security services that can bolster the immunity of your Windows, Apple macOS and OS X, Linux environment against assaults or help your company to recuperate rapidly following a serious breach. Security solutions available from Progent cover in depth network security and compliance assessment using tools such as GFI LANguard NSS, AMAP Application Scanner, and software from Solar Winds tools and Hydra; fast recuperation from virus and worm assaults; setting up firewalls; designing secure architectures for remote and mobile connectivity; guarding your messaging infrastructure from viruses, spam and DHA attacks; and setting up 24x7 network monitoring.
Progent can provide advanced remote consulting support to help companies of all sizes integrate their information networks with popular public clouds including Azure and Amazon AWS. Progent can assist your it team to design and administer cost-effective ecosystems that can include Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid architectures that seamlessly combine on-premises resources as well as public cloud services. To help you to incorporate public clouds with networks, Progent offers a variety of public cloud migration support services such as Office 365 integration with on-premises Exchange,
Azure hybrid cloud planning and deployment consulting, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of experience providing advanced consulting support remotely, and Progent can make sure you complete your cloud migration initiatives on schedule and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you specify, automate and verify a repeatable process for recovering services quickly after an outage. Site Recovery Manager supports centrally controlled and automated disaster recovery, application mobility, and non-disruptive site relocation, failback and re-protect. Site Recovery Manager also supports non-disruptive testing for site recovery, upgrades and patches and can produce audit reports to confirm full service restoration, validate SLAs and demonstrate disaster recovery compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to help your organization to plan, configure, test and maintain a disaster recovery solution based on VMware Site Recovery Manager.
Progent's VMware vSphere consultants have in-depth experience of VMware vCloud Director, vRealize Automation (vRA), vRO and vCloud Suite used for managing private and public cloud and hybrid cloud solutions that deliver high uptime, data security, and disaster recovery. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to assist you to create a completely virtualized Software Defined Data Center that can be provisioned or migrated in minutes and administered with a high level of automation regardless of the physical components making up the underlying IP network.
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux experts and macOS and OS X specialists can provide online consulting services to cover a wide array of computer technologies including system infrastructure, email solutions, system and process security, plus UNIX/Linux and Microsoft Windows coexistence. For server consolidation and easy administration in networks that incorporate Linux and Microsoft Windows, Progent offers VMware consulting and Citrix XenServer support. Progent can also help with transitioning from legacy systems to MS Windows or Linux-based solutions. Progent's team-oriented methodology for solving technical issues enables fast escalation, when required, to engineers with appropriate experience to handle challenging scenarios. This accelerates solutions of critical problems, minimizes lost productivity, and cuts service costs.
Important Linux versions for which Progent can provide expert support include:
ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent provides a selection of low-cost, flat-rate managed services designed to allow small and mid-size businesses to utilize the same best-of-breed technology used by many of the world's leading corporations. The ProSight portfolio of outsourced network management services covers all key areas of information technology including email protection, security and compliance, cloud-based backup/recovery, infrastructure health monitoring, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior machine learning technology to defend endpoints and physical and virtual servers against new malware attacks like ransomware and file-less exploits, which easily get by legacy signature-matching AV products. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a unified platform to address the entire threat progression including blocking, detection, mitigation, cleanup, and post-attack forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services deliver economical in-depth protection for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP offers two-way firewall protection, penetration alarms, endpoint management, and web filtering via leading-edge technologies incorporated within a single agent managed from a single control. Progent's security and virtualization consultants can assist your business to design and implement a ProSight ESP deployment that meets your company's unique requirements and that allows you demonstrate compliance with government and industry information protection regulations. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for urgent action. Progent can also assist your company to set up and test a backup and restore system like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and mid-sized organizations an affordable and fully managed service for secure backup/disaster recovery. For a low monthly price, ProSight Data Protection Services automates your backup activities and enables rapid recovery of vital data, apps and VMs that have become unavailable or corrupted as a result of hardware failures, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup consultants can deliver advanced expertise to set up ProSight DPS to be compliant with government and industry regulatory standards like HIPPA, FIRPA, and PCI and, when necessary, can assist you to restore your business-critical information. Find out more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of top data security companies to deliver web-based control and comprehensive security for your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service combines cloud-based filtering with an on-premises gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-based threats. The cloud filter serves as a preliminary barricade and keeps the vast majority of threats from making it to your security perimeter. This decreases your vulnerability to inbound threats and saves system bandwidth and storage space. Email Guard's onsite gateway device provides a deeper level of inspection for incoming email. For outbound email, the on-premises gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized organizations to map, track, reconfigure and debug their networking appliances such as routers and switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are kept current, copies and manages the configuration of almost all devices connected to your network, monitors performance, and sends notices when problems are detected. By automating complex management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary chores such as network mapping, expanding your network, finding devices that need important updates, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system operating efficiently by checking the health of vital computers that power your business network. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your specified IT management personnel and your assigned Progent consultant so any looming problems can be resolved before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual machine host set up and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the applications. Since the system is virtualized, it can be ported easily to an alternate hardware solution without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and protect data about your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or warranties. By updating and organizing your network documentation, you can eliminate as much as 50% of time wasted looking for critical information about your network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether youíre planning enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you need as soon as you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size businesses to get an unbiased assessment of the health of their network. Based on a selection of the leading remote monitoring and management platforms available, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits show you how closely the configuration of your essential network devices conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant benefits like a cleaner Active Directory system. Both versions also come with a year of state-of-the-art remote network monitoring and management. Benefits can include easier network management, improved compliance with government and industry security requirements, more efficient utilization of network assets, faster troubleshooting, more reliable backup and restore, and less downtime. Read more about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to assess your organization's preparedness to block or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information about your current security profile and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply best practices to build an efficient AV and backup/recovery system that aligns with your business requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report.
Additional Consulting Programs Offered by Progent
Progent offers the skills of world-class online consulting professionals for contract IT programs. Billing charges for longer-term development or consulting projects are set based on the level of expertise of the engineers assigned. Progent's background in these important areas of computer technology enables clients to complete major initiatives economically and on time. Progent's special online consulting services include:
How Your Mobile Company Can Contact Progent's Online Technical Support Professionals
Help Desk Support
Progent's Help Desk Call Center programs for organizations with environments based on Windows, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk services, shared Help Desk services, and Help Desk process consulting.
Progent's Standard Help Desk Services offer smaller businesses a comprehensive service desk solution that handles all facets of remote desktop support from initial requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent offers call desk services at a substantial discount off Progent's regular Level 1 desktop support rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to resolve the most problems.
Progent's Help Desk consulting expertise can guide you in creating an efficient new Help Desk Call Center or improving your current one, identifying or enhancing Call Center application software to address the special demands of your corporation, or providing temporary online personnel to reinforce your in-house Call Center group to deal with demanding events like software transitions, major upgrades, or installing brand new business software.
Progent's Call Center team of experienced information technology experts gives your computer users in Mobile or anywhere in the state of Alabama fast contact with a reliable network service resource with substantial background providing phone help and remote diagnostics for IT systems powered by Microsoft, Cisco, macOS and OS X, or UNIX/Linux components. Progent's charter is to earn the Call Center perception as a key driver of company success, and Progent's aim is to resolve rather than simply record IT problems.
- Business Applications Support: Training, Development, and Problem Solving
Progent's Applications Consulting Team provides remote and in-depth consulting expertise and training in special business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can deliver expertise, customization, and training for familiar Microsoft business applications including Microsoft CRM, MS Project, Office 365 Word, and Office 365 Excel. To learn additional information about Progent's expertise, customization, and education offerings, go to Progent's Business Application Experts Services.
- Unified and Streamlined Management of Hybrid Cloud Environments
System Center 2016 centralizes and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2016 servers, Windows 10 clients; seamless integration of heterogeneous networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts offer world-class online and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to plan and install a new implementation of System Center 2016, extend or tune an existing one, upgrade efficiently from an earlier release of System Center, or troubleshoot your System Center solution.
- Online IT Infrastructure Monitoring Support
Progent offers businesses in Mobile, or anywhere in the state of Alabama, online hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) expertise and System Center 2012 Operations Manager support. Progent can customize Operations Manager to fit your business so that your IT maintenance is proactive rather than reactive. By exposing looming issues before they cause downtime, remote monitoring can ward off inconvenient and expensive network failures. Progent can also use server and infrastructure monitoring utilities such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X systems, Windows networks, or networks based on multiple OS platforms.
To contact Progent about emergency phone-based support with Microsoft, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Nationwide Phone-Based Help, phone 1-800-993-9400, or refer to Contact Progent.
For companies and new businesses in Mobile or throughout the state of Alabama, Progent's phone-based computer support engineers are ready to deliver professional and affordable system support whenever your company has to have it. More than 15 years of offering online repair services has led to Microsoft Partner status for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting skills and to refine online connectivity tools to fix computer problems quickly while eliminating the expense and lost time associated with on-premises support visits.
Even if your Mobile company has a local independent consultant or employs an in-house organization that can handle the majority of computer issues, Progentís Microsoft and Cisco certified engineers can provide a convenient and transparent remote extension of your on-site resources in cases when your regular service personnel either lack the availability or the expertise to fix sudden system crises or particularly complicated integration projects.
Features of Progent's Online Network Services for Mobile
Progent's online help, remote repair, system security consulting, and network management services offer businesses in Mobile or anywhere in the state of Alabama the greatest leverage for your support investment. Whether you require one-time telephone help and Internet-based troubleshooting or full-time Help Desk support and system administration, Progent's professionals can provide your office enterprise-level network support while allowing you to avoid the cost and administration overhead of maintaining a full-service internal IT organization. Highlights of Progent's online help services include:
- Fast Phone Access to Microsoft Certified Professionals
Progent's team of Microsoft-certified technicians can provide fast and affordable expertise to businesses in Mobile and is also ideal for customers in more remote regions of Alabama that have a limited supply of technicians with in-depth experience supporting Microsoft's latest family of server technologies. All Progent engineers have at least 10 years of background integrating Microsoft products. As a Microsoft Certified Partner consulting firm, Progent has the advantage of a broad range of Microsoft support tools, technical information, and continuing education.
- Per Minute Billing to Minimize Costs
Progent provides remote support on a minute-by-minute basis, so you are charged only for the support you receive. Progent requires no minimum fee for online support and imposes no ongoing retainer for services provided during regular business hours. This protects you from facing big bills for routine repairs.
- Access to Cisco Network Infrastructure Experts
Progent's registered experts for Cisco offers access to authorized specialists who have experience in designing, implementing, and supporting networking solutions based on Cisco technology. Progent can provide a CCIE or Cisco Certified Network Professional to show you how to build fast, reliable, and protected infrastructure for fixed and mobile networking.
- Application Specialists Team
Progent's core support services include system integration, MS Exchange expertise, network security planning, and Co-managed Help Desk services. Progent's Application Experts Team offers world-class consulting expertise in specific business applications. Support offered by the Application Experts Team includes:
Microsoft Dynamics GP Consulting and Customization
Microsoft Office Project and Project Online Training
Microsoft Office 365 solutions consulting
Office Excel and Office 365 Excel Technical Support and VBA Programming
Microsoft Office Word and Microsoft Office 365 Word Support
BI Reporting Consulting and Training
Power BI Integration and Training
UNIX, Linux and Sun Solaris Support
MS SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Application Development, and SQL Server 2014 Application Development and Troubleshooting
Oracle Management and Software Development
MySQL Management Support and Application Development
Apple Mac Consulting
Amazon MWS Programming
By offering a full service one-stop source for network generalists and specialists, Progent is able to tailor timely, cost-effective, and thorough IT solutions that meet the unique requirements of your company.
- State of the Art Remote Access Tools
Secure remote connectivity allows Progent's support experts to see exactly what your users see. This makes it possible to produce fast fixes to problems that might otherwise require a costly onsite visit. State-of-the-art online access tools and expert technicians combine to allow Progent to resolve most network issues rapidly and affordably. Progent is a pioneer in online support and automated network monitoring.
- Compatibility with Leading VPN Gateways
Progent can provide safe VPN connectivity for gateways from major VPN providers such as Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN remote access enables the experts at Progent's Technical Response Center to repair your system remotely without jeopardizing system security.
- Round-the-Clock Service for Maximum Network Uptime
For companies with line-of-business applications, Progent can provide optional round-the-clock online support services. Used in conjunction with automated 24x7 network monitoring based on Microsoft Operations Manager 2007, this offering can help ensure high network availability.
- Help Desk Outsourcing
Progent's Help Desk Call Center programs are designed specifically for budget-conscious businesses whose workers need instant recourse to a Help Desk Call Center with expert phone support and full escalation capability.
How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, range of IT background, fine tuned remote support software, and familiarity with corporate IT enable offices to avoid the limitations associated with exclusive dependence on smaller consulting organizations, individual freelance service providers, or over-stretched internal IT help.
Progent stands out by offering:
How Does My Business Begin Getting Online Computer Help from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Premier consultants average more than a decade of hands-on professional experience, at the front lines of network service, performing a broad range of IT tasks for a large mix of clients. Every Progent support professional shares a proven set of personal best practices which are incorporated into shared best practices training that Progent teaches its consulting personnel. This means that you get not just expert IT capability, but also a support engineer with field-tested methods for applying technical knowledge to resolve actual IT problems rapidly.
- Value Pricing
Progent's pricing model is to charge for online service and in-person help per minute. Consequently, you owe only for delivered services. Progent does not demand a more expensive rate for after-hours or priority support, and within California or in regions where Progent offers in-person service, Progent does not charge for travel except for emergency calls where on-site time is less than 4 hours. Also, Progent imposes no initialization fee and asks no retainer for support services provided during normal working hours. Many support organizations impose large minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity avoids large invoices for quick solutions so you will not be tempted to allow minor problems to stay unaddressed.
- Complete Records of Delivered Services
Progent has created a comprehensive service reporting system that stores and organizes complete documentation for all billed support activities. Unlike many freelance consultants or local service firms who offer scant documentation or details of services done, each service delivered by Progent is accompanied by full documentation. Every Progent consultant has use of the service documentation sent by each staff member to every customer. The practice of documenting and archiving service activity allows more efficient support and avoids a slew of typical misfortunes such as when a service customer is virtually held hostage to a consultant who wonít let go of the keys to the kingdom.
- Remote Server Monitoring with Microsoft Operations Manager
Progent is one of the few support firms to offer 24x7 remote monitoring services powered by Microsoft System Center Operations Manager. Microsoft Operations Manager allows your network maintenance to be proactive rather than reactive. By anticipating possible issues before they result in downtime, network monitoring can keep your IT network from stressful and expensive service disruptions.
To get started with Progent's online help offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, visit Immediate Network Support.