Progent's Consulting, Help Desk, and Ticketing Support for IT Service Organizations in Modesto
Progent’s consulting services for IT service firms in Modesto California allows your company to provide your customers Progent's consulting expertise and Help Desk support with your company's own branding as a transparent augmentation of your regular network services team. These services can ease the way for you to add to your client base, fill out your service offerings, satisfy your customers, and increase your profits.
Progent’s nationwide roster of network engineers, desktop support specialists, IT administrators, and cybersecurity professionals have worked as transparent extensions to the support staffs of some of the country's largest IT service firms. Progent’s range of expertise allows you to add to the capabilities of your IT support business, and Progent’s close integration with your support team lets you strengthen and preserve your branding.
Progent is an IT support company with 20 years of experience delivering online consulting services to small and mid-size organizations. Progent is a Microsoft Certified Partner and maintains one of the biggest teams of Cisco CCIE network experts of any independent IT support firm in the world. Progent has delivered remote IT support and consulting to customers in every state in the U.S. (Refer to testimonials from Progent's clients.)
Using Progent's Support Services Under Your Branding
Progent's reseller program for IT service providers offers transparent resale to your customers of professional IT services. Progent invoices you exclusively and works under your direction to deliver your clients support services under your branding. In addition, Progent offers an affordable Extended Hours Support Program for customers who require 24x7 technical support.
Help Desk Call Center and Ticketing Services for IT Service Firms
Ticketing is fundamental to a successful Help Desk. But enterprise-grade ticketing platforms are not only costly to license and staff, but also challenging to set up and maintain. Smaller IT support providers do not have the required financial or human resources. Progent's Service Desk and ticketing solution offers IT support firms an economical way to keep their company branding while delivering their customers responsive desktop support services backed by a best-of-breed ticketing system and reinforced by fast escalation to top-tier experts.
Features of Progent's Help Desk Call Center and Ticketing Program for Network Service Providers
Progent's Call Center and ticketing solution for IT support firms leverages Progent's sizable investments in advanced ticketing software, a remote desktop support staff, and a group of geographically dispersed subject matter experts (SMEs). You can utilize Progent's ticketing system as a secure tenant or Progent can establish communications with your existing ticketing system. The features offered with Progent's Help Desk and ticketing services allow you to increase your physical and virtual support volume, the diversity of technical issues your company can take on, the locations you can service, and your hours of availability.
Important features of Progent's Call Center and ticketing solution for IT support firms include:
Progent's Consulting for IT Service Providers
Progent's consulting for network service firms allows your support team to act as a sole source for practically all technical expertise your customers may need. You can grow your staff and strategic IT skills at your own pace without having to decline new business due to a gap in in-house expertise or the absence of bandwidth.
Important features of Progent's Reseller Program for IT Service Firms include:
Progent's Areas of Expertise for Modesto, California Businesses
Progent's seasoned team of certified engineers can provide Modesto, California companies a broad range of online technical guidance and debugging expertise. Practice areas covered under Progent's reseller program for network service firms include:
Find Out More About Progent's Consulting Support for Network Service Providers in Modesto, California To learn additional details about Progent's reseller support for network service firms in Modesto, California, call 1-800-993-9400 or see Contact Progent.