Modesto Expertise for IT Service Firms
Short-Term Support Staff Help
Progent's Consulting, Help Desk, and Ticketing Support for IT Service Organizations in Modesto
Progent’s consulting services for IT service firms in Modesto California allows your company to provide your customers Progent's consulting expertise and Help Desk support with your company's own branding as a transparent augmentation of your regular network services team. These services can ease the way for you to add to your client base, fill out your service offerings, satisfy your customers, and increase your profits.
Progent’s nationwide roster of network engineers, desktop support specialists, IT administrators, and cybersecurity professionals have worked as transparent extensions to the support staffs of some of the country's largest IT service firms. Progent’s range of expertise allows you to add to the capabilities of your IT support business, and Progent’s close integration with your support team lets you strengthen and preserve your branding.
Progent is an IT support company with 20 years of experience delivering online consulting services to small and mid-size organizations. Progent is a Microsoft Certified Partner and maintains one of the biggest teams of Cisco CCIE network experts of any independent IT support firm in the world. Progent has delivered remote IT support and consulting to customers in every state in the U.S. (Refer to testimonials from Progent's clients.)
Using Progent's Support Services Under Your Branding
Progent's reseller program for IT service providers offers transparent resale to your customers of professional IT services. Progent invoices you exclusively and works under your direction to deliver your clients support services under your branding. In addition, Progent offers an affordable Extended Hours Support Program for customers who require 24x7 technical support.
Help Desk Call Center and Ticketing Services for IT Service Firms
Ticketing is fundamental to a successful Help Desk. But enterprise-grade ticketing platforms are not only costly to license and staff, but also challenging to set up and maintain. Smaller IT support providers do not have the required financial or human resources. Progent's Service Desk and ticketing solution offers IT support firms an economical way to keep their company branding while delivering their customers responsive desktop support services backed by a best-of-breed ticketing system and reinforced by fast escalation to top-tier experts.
Features of Progent's Help Desk Call Center and Ticketing Program for Network Service Providers
Progent's Call Center and ticketing solution for IT support firms leverages Progent's sizable investments in advanced ticketing software, a remote desktop support staff, and a group of geographically dispersed subject matter experts (SMEs). You can utilize Progent's ticketing system as a secure tenant or Progent can establish communications with your existing ticketing system. The features offered with Progent's Help Desk and ticketing services allow you to increase your physical and virtual support volume, the diversity of technical issues your company can take on, the locations you can service, and your hours of availability.
Important features of Progent's Call Center and ticketing solution for IT support firms include:
- Progent's remote desktop service team provides Level 1 end user help with 1-hour service level agreement to begin work during normal work hours.
- Normal service times are 5am to 7pm PST, five days a week.
- Extended support is available at extra cost.
- Optional onsite support in major metros is offered across the country at additional cost.
- You have complete control of your clients and invoicing.
- Your clients submit requests via your branded Internet portal, an 800 phone number, or by sending an email to your designated email address.
- Each client request automatically becomes an open request in the ticket system.
- Service tickets can be monitored and updated online until resolution.
- Optional transfer of Level 2 and Level 3 problems to Progent's or to your SBEs.
Progent's Consulting for IT Service Providers
Progent's consulting for network service firms allows your support team to act as a sole source for practically all technical expertise your customers may need. You can grow your staff and strategic IT skills at your own pace without having to decline new business due to a gap in in-house expertise or the absence of bandwidth.
Important features of Progent's Reseller Program for IT Service Firms include:
- Transparent Support: Progent acts as a transparent supplement to your in-house support team, under your coordination, and invoices you rather than your client.
- Granular Billing: Progent bills by the minute to reign in costs.
- Extensive Service Documentation: Progent uses an enterprise-class service reporting platform to ensure that all IT services delivered are fully documented. This enables support group to shift service assignments to in-house consultants when you have sufficient staff and appropriate technical skills.
- Safely Grow Your IT Support Business: You can easily and efficiently take on more jobs beyond your main areas of expertise and serve new territories without exposure to the risks associated with increasing your head count too quickly.
- Re-enforce Your Brand: You can solidify your mind share as a comprehensive IT support firm by delivering more services to more clients using your own company name.
- Add to Your IT Support Portfolio: Progent can provide world-class support in a wide range of IT disciplines and can act as a reliable resource for growing your IT support operations.
- Rapid Problem Escalation: With a sizable team of senior consultants available, Progent can escalate rapidly from Tier 1 to Tier 3 support so even the toughest issues can be handled promptly.
- Keep Your Clients Happy: Satisfied clients are loyal. By teaming with Progent, you can continue delivering solutions without ever forcing clients to look for help outside the fold.
- Remote Support Experts: For 20 years, Progent has provided remote IT support from Help Desk services to advanced consulting. Effective remote support saves money and produces quick solutions.
- Major Certifications: Progent’s IT experts hold top certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other leading vendors. Progent's security and compliance consultants hold top certifications including CISSP, CISM, and GIAC. Find out more about Progent's industry certifications.
Progent's Areas of Expertise for Modesto, California Businesses
Progent's seasoned team of certified engineers can provide Modesto, California companies a broad range of online technical guidance and debugging expertise. Practice areas covered under Progent's reseller program for network service firms include:
- Exchange Server 2019 and 365 Exchange Online Consulting
- Exchange Server 2016 Integration
- Microsoft Windows Server 2019 Migration
- Windows Server 2016 Consulting
- Windows 10 Migration
- Windows 8.1 Consulting
- SharePoint Development
- SQL Server Integration
- AD Design
- Office 365 Configuration
- Microsoft Dynamics GP (Great Plains) Consulting
- Microsoft Azure, AWS, Google Cloud Platform
- Remote IT Support
- Teleworker Support
- Cisco Network Infrastructure
- Juniper Technology
- Cisco Routers Integration
- Security and Compliance Monitoring
- Business Continuity Preparedness
- Penetration Testing
- Firewall Setup
- Help Desk Call Center Services
- Desktop Support Services
- Colo Data Center Solutions
- System Center Operations Manager Monitoring
- System Center Configuration Manager (SCCM) Automation
- Microsoft Access Development
- Virtualization Management
- Hyper-V Planning
- VMware vSphere and vCenter Configuration
- Citrix XenServer Configuration
- Cisco Unified Communications Manager/CallManager
- Apple macOS and iOS Support
- iPhone and Android Management
- iPhone Integration
- Android Smartphone Integration
- Ransomware Defense and Recovery
- Data Backup/Restore Expertise
- Cisco IP Voice Technology and Conferencing
- Skype for Business Support
- Microsoft Teams Integration
- Wi-Fi Access Point Setup
- WiFi Site Assessments
Find Out More About Progent's Consulting Support for Network Service Providers in Modesto, California To learn additional details about Progent's reseller support for network service firms in Modesto, California, call 1-800-993-9400 or see Contact Progent.
An index of content::
Auditing Juniper SRX210 Router
Juniper SRX Firewall Security Evaluation
Progent's Juniper-certified network engineers can help you evaluate the business case for adopting Juniper's SRX Series gateways, plan and execute cost-effective deployments, configure equipment to reflect your security strategy, and provide ongoing consulting services to help you monitor, manage, update, and troubleshoot your environment in order to maximize the business value of your SRX gateway solution.
Oracle database Programming Firms
Top Oracle database Contract Programmer
Progent can provide affordable online access to a certified Oracle database administration expert or an Oracle software developer. Progent offers advanced DBA services for all versions of Oracle including 10g and 11g and can also help design, build, enhance, or troubleshoot Oracle applications written with SQL and PL/SQL. Progent also offers support for Streams replication tools and Oracle Database Resource Manage.
24 Hour Consulting Security
Cisco Security Configuration
Cisco's PIX Series firewalls have been discontinued and Cisco might not offer support these devices. Progent still offers consulting support for Cisco's PIX firewalls to help you with management and troubleshooting and Progent can also help you assess if you should move up to the latest firewall products from Cisco. Progent's Cisco-certified specialists can help your company design and carry out a cost-effective upgrade to Cisco ASA 5500-X Series firewalls based on industry best practices.
24 Hour SCCM 2012 Reporting Computer Consulting
SCCM 2012 Intune Integration Online Consulting
Progent's Microsoft-certified consultants can help your organization to prepare for, deploy, and administer System Center 2012 R2 Configuration Manager (SCCM 2012). Progent can help you to upgrade smoothly to SCCM 2012 from an older change management solution or help you to modify your current SCCM 2012 ecosystem to accommodate your evolving business requirements. Also, Progent can assist you to build a software foundation that extracts the most value from SCCM 2012 by providing advanced consulting support for associated Microsoft platforms such as ADDS, SQL Server and SQL Server Reporting Services (SSRS), and Internet Information Services (IIS).
Cisco SIP phones Support Services
Cisco IP Video phones Information Technology Consulting
Progent's Cisco CCIE-certified networking experts offer high-level support for Cisco Unified Communications Manager (CUCM) (formerly CallManager). Progent can help you to integrate VoIP phones, design dial plans, set up SIP trunking and PSTN support, deploy ISR G2 routers with CUBE support, and deploy UCS server failover systems.
Kansas Outsourcing Firm
Microsoft Expert Louisiana Computer Setup
Progent’s National Support Center provides national remote assistance for Windows and Cisco-based small office IT networks. Progent's Microsoft and Cisco-Premier support engineers offer telephone help and online secure computer connection to isolate and resolve network problems quickly and economically. The breadth of technical experience represented by Progent's team of country-wide support professionals allows Progent to escalate even the most difficult problems to competent specialists as needed.
Work at Home Information Technology Consulting
At Home Workers IT Consulting
Progent has 20 years of background assisting small and mid-size organizations to design, install, optimize, administer, and troubleshoot IT networks that incorporate remote workers.
Cisco Virtual Private Network Computer Consulting
CCIE Certified VPN Online Support Services
Cisco's security and remote connectivity solutions for small to medium sized companies represent a complete array of manageable security products to let you safeguard your wired and wireless network infrastructure. Cisco's VPN line includes routers, firewalls, and Virtual Private Network solutions. Progent's professional consulting staff includes field-proven engineers with Cisco Certified Internetwork Expert (CCIE) and Cisco Certified Network Professional qualifications who can assist your company to evaluate Cisco Virtual Private Network, Cisco RADIUS Security, and other Cisco protection technologies that fit most closely with your corporate objectives.
Microsoft and Cisco Certified Expert Chief Information Officer Integration
Cisco Certified Chief Information Officer Configuration
Progent offers the part-time or temporary assistance of a seasoned Chief Information Officer who can provide a broad perspective to assist your company pick and support IT solutions to meet your current needs and that can be a solid foundation for your growth. Progent's part-time or temporary Chief Information Officer consulting services offer economic leverage to companies who want to optimize the benefits from their IT investment but who are unable or hesitant to add another executive-level manager to their head count. Because Progent is vendor-agnostic, with a sizable staff of engineers certified to maintain all major OS platforms and networking technologies plus a wide range and business software, Progent is in a unique situation to provide unbiased recommendations along with advanced technical support for developing information solutions that fit the special needs of your organization.
Citrix Virtualization Professionals
Citrix Virtualization Engineers
Progent's Citrix-certified engineers can assist you to understand the business benefits of XenServer and other Citrix platforms, and can assist you to plan, validate, implement, troubleshoot, and maintain a XenServer installation. Progent can in addition analyze your current Citrix technology deployment and help you to enhance consolidation, responsiveness, protection, uptime, and disaster recovery.
Microsoft SBS 2003 Network Consulting
Onsite Technical Support SBS Premium Add-on
Microsoft Small Business Server is a low-cost suite of server products that provides the foundation for a feature-rich but manageable information. The technical demands of the Microsoft .NET components included with Microsoft Small Business Server requires a computer support expert with hands-on background designing and building seamless, comprehensive business technology environments. Progent's Microsoft Small Business Server consultants have an average of more than a decade of experience supporting computer systems built on Microsoft platforms. This experience ensures you results in installing, administering, and troubleshooting network environments that include the SBS Server package of servers and productivity software.
Windows and Linux Remote Support Services
Linux, Windows Professionals
If your business network mixes Linux technology platforms with Microsoft Windows, Progent can show you how to integrate your computers into a cohesive environment that allows all your operating systems to coexist for simple administration, transparent information exchange, high reliability, enhanced performance, and tight protection. Progent's Linux and MS Windows coexistence assistance services include IT infrastructure configuration and service, support for Windows services for UNIX, online network monitoring and administration, remote technical support and repair, in-person technical support, and Helpdesk support.
Computer Engineer Citrix XenApp Datacenter
Largest Presentation Server Consulting
Progent's Citrix-certified consultants can help your business to design, implement, manage, and troubleshoot a virtual application delivery and management solution based on Citrix XenApp. Progent's Cisco-certified CCIE network engineers can show you how to enhance your network for delivering server and client-side applications, and Progent's datacenter management and support experts can help your organization to administer and maintain an off-site datacenter that offers high availability, advanced security, and fast recovery.
Largest iPhone and Barracuda integration Specialist
iPad integration Integration
Progent can provide cost-effective remote consulting to assist you to plan, configure, and fix any aspect of your iPhone and iPad and Windows integration efforts and is available for short-term jobs to help you through specific technical bottlenecks or major engagements to help you finish business-critical projects on schedule and within budget. Progent has expertise in local, cloud-based, or hybrid environments and can help you build or support a highly available, secure and scalable infrastructure that is best suited to your computing model. Progent can also provide remote or onsite training for individuals or groups to help manage and use your iPhones and iPads in a safe, collaborative ecosystem that optimizes the strategic value of your information system.
Windows Server 2019 Cluster Operating System Rolling Upgrade Remote Troubleshooting
Windows Server 2019 and SQL Server Professionals
Progent's Microsoft-certified Windows Server 2019 consultants can assist your organization to design and carry out an efficient migration to Windows Server 2019 using existing system architecture or a cloud-hosted or hybrid deployment model. Windows Server 2019 delivers significant improvements in scale, performance, ease of management, Hyper-V virtualization, cybersecurity, hybrid on-prem plus cloud deployments, availability, and container support.
Operations Manager Computer Engineer
Specialist Operations Manager
Small to middle size businesses can now enjoy all the advantages of Microsoft Operations Manager 2007 and also have quick access to Progent’s Microsoft certified network support experts. With Progent's affordably priced network service programs, mid-size organizations can select a basic co-sourcing package built around Microsoft System Center Operations Manager 2007 with server monitoring, reporting, Help Desk and online troubleshooting or a comprehensive round-the-clock outsourcing package. Progent offers expertise in System Center Operations Manager 2007 to provide small business networks enterprise-class reliability, security and productivity.
Network Intrusion Detection Cybersecurity Companies
GIAC Security and Compliance Test Consultant
GIAC was established in 1999 to certify the skill of computer security professionals. GIAC certifications are acknowledged by companies and government organizations all over the world including and the U.S. National Security Agency (NSA). Progent's GIAC-certified information assurance consultants offer support for any of the network security disciplines addressed within GIAC certification such as auditing network vulnerability, event management and response, intrusion detection, web-based application security and security information and event management (SIEM) solutions.
iPhone and Outlook integration Onsite Technical Support
iPhone and Dynamics CRM integration Remote Support Services
Progent can provide affordable remote assistance to assist you to design, deploy, and fix any aspect of your iPhone and iPad and Windows integration efforts and is available for quick jobs to help you through occasional technical roadblocks or major engagements to help you complete business-critical initiatives on time and within budget. Progent has expertise in local, cloud-centric, or hybrid networks and can help you create or support a resilient, secure and efficient network infrastructure that aligns with your computing model. Progent can also provide remote and on-premises training to show you how to manage and use your iPhones and iPads in a secure, team-oriented environment that maximizes the strategic value of your information network.
Live Online Office Word Training Professional
Live Online Office Word Class
Progent's virtual classroom webinars offer small businesses the cost savings, convenience, and flexibility of web-based learning and the proven training methods of experienced instructors who utilize advanced technology to emulate live, participatory classrooms. Progent offers remote education for key desktop applications including components of Microsoft Office suite such as Excel, Word, Publisher, and Project: Microsoft Dynamics business accounting and analytics products including Microsoft Dynamics GP; as well as additional top desktop applications such as Photoshop, Adobe Acrobat Writer, and Crystal Reports.
Maine Networking Services
Computer Service Montana
If your business does not need urgent remote support but expects to require assistance with your information system in the near future, you can conserve time and expenses and guarantee that the appropriate IT skill will be ready when you want it by contacting a Progent sales specialist and registering as a client. For more information, phone 800-993-9400 or email information@progent.com.
Proxim Wireless Case Study
Immediate Proxim Tsunami Wireless Case Study
Progent delivered a wireless integration solution that enabled a school to improve productivity and avoid the ongoing costs of a dedicated wireline connection. Progent proposed a Proxim Tsunami high-speed wireless bridge. The low-cost building-to-building Proxim bridge is intended for interfacing remote sites as far as 2.5 miles apart and can reach even longer distances. This wireless alternative offered better performance and dependability than simply amplifying the 802.11b wireless connection, and since it uses the 5.8Ghz band it provided immunity to outside interference.
Desktop VPN Consulting Firm
Mobile Laptop Computer Network Specialist
Progent's remote connectivity and wireless synchronization specialists can assist you to design and configure secure access solutions for off-site desktop PCs, laptops, and smartphones so they work seamlessly with your information network, allowing your business to optimize the efficiency of your off-site workforce.
Microsoft ISA Server Support and Setup
Internet Security and Acceleration Server Engineer
Progent's certified ISA Server consultants have broad backgrounds creating corporate security solutions for information systems with many sites, remote workers, and mission-critical eCommerce applications. A Progent ISA 2004 Firewall consultant can help your small or mid-size business design and implement a configuration of Microsoft ISA Server 2004 that supports your IT security requirements without restricting your productivity.
Support and Integration Catalyst Switch IOS
Catalyst Switch VLAN Computer Consulting
With Cisco Catalyst switches for small and medium-sized businesses, Cisco allows organizations to realize the full advantages of bringing intelligence into their networks. Cisco's switch product line allows you to deploy capabilities to make your IT network highly available to accommodate real-time needs, expandable to support growth, secure enough to guard restricted information, and capable of prioritizing and controlling traffic flows to streamline system performance. Progent's CCIE certified consultants can help you pick out and deploy Cisco switches appropriate for your company. Also, Progent's CISM and CISSP certified security consultants can show you how to develop a strategic protection policy and configure Catalyst switches so they help support your security strategy. Cisco Catalyst switches that Progent provides expertise for include Cisco's Catalyst Express 500 switches, Cisco Catalyst 3750 switches, Cisco Catalyst 4900 switches, and Cisco Catalyst 6500 switches.
VMware Cross vCenter NSX Specialists
VMware VCDX Consulting
VMware's NSX virtual network platform enables you to build complete logical networks in software. NSX allows virtual networks to be provisioned instantly and managed with a high degree of automation independent of the physical components making up the underlying IP network. VMware Site Recovery Manager allows automated recovery, application mobility, and non-intrusive site relocation, failback and re-protect. SRM also permits non-disruptive testing for site recovery, upgrades and fixes and can generate reports to verify full service restoration, validate SLAs and prove DR compliance. When integrated with VMware's NSX virtual network technology, VMware SRM can quickly recover the entire logical network topology at the recovery site. Progent can provide the skills of a VCDX certified VMware NSX consultant and VMware Site Recovery Manager integration specialist to assist you to plan, deploy, test and maintain a disaster recovery solution based on VMware Site Recovery Manager and VMware NSX.
CIO Online Technical Support
Chief Information Officer Online Help
Progent can provide small businesses with an information management expert who can function as a part-time Chief Information Officer. This part-time Chief Information Officer can provide strategic direction to help you deploy sensible technology to improve business operations so they align more closely with your business goals. Your business can create and install a well thought out IT plan without incurring the cost of a full-time senior IT executive.
VMware ESX Server Professionals
VMware VirtualCenter Technology Professional
Progent can provide the assistance of a certified VMware VCDX consultant to help your organization design, configure, manage and repair VMware vSphere-powered virtualization ecosystem for on-premises networks, cloud environments, or hybrid cloud systems. Progent offers world-class knowledge for deploying and integrating VMware Site Recovery Manager and VMware's NSX network virtualization system for disaster recovery and application continuity. Progent has extensive understanding of VMware vCloud Director (vCD), vRealize Automation, vRO and vCloud tools for managing private and public cloud and hybrid cloud environments that provide maximum availability, data security, and application mobility.
Network Support Companies OS X
Software Outsourcing Consultant macOS
Progent provides national online help and troubleshooting services for businesses that run macOS and OS X networks or whose IT systems feature a combination of Apple Mac and Microsoft Windows products. Progent's consultants can provide Apple macOS and OS X clients a range of services including desktop assistance, migration to the most recent version of macOS from other earlier versions of macOS or OS X, plus expertise with Mac application software. Progent's specialists in Apple technology can also help your business with iPhone and iPad support, or migrating to Apple's iCloud services. Online IT help offers maximum return for your information technology dollar by protecting user efficiency and shortening the time charged for computer repair services. Advanced remote access technology and skilled service specialists and engineers allow Progent to solve most network problems without squandering time and money by going to your location. In most of situations your IT issues can be dealt with over the phone or via a mix of phone support and online network analysis. Progent can offer the services of Cisco CCIE infrastructure experts and CISSP certified security specialists to help with the most challenging network problems.
Open Positions High Availability Virtual Office
Top Ranked Work from home Cisco Engineer From Home Job
Progent's company culture will make you a more capable consultant by enhancing your information technology knowledge and increasing the satisfaction of your clients. Progent delivers this commitment by attracting the top consulting experts for you to operate with, providing a state-of-the-art system infrastructure, running specialized application tools to deliver the highest quality of service, and by streamlining our operational models for attracting and maintaining clients.
Biggest IT Consulting Teleworker Security
Remote At Home Workforce Cybersecurity Computer Engineer
Progent can help small and mid-size organizations to install security protection systems and provide response expertise to support a remote workforce.
