Immediate Remote Troubleshooting for Modesto California Networks
For companies located in Modesto California, Progent offers remote support for networks based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier professionals have provided remote troubleshooting to businesses in every state in the U.S. (Refer to testimonials from Progent's customers.) Progent also offers the expertise of Cisco CCIE engineers to handle challenging infrastructure problems, as well as the assistance of CISSP-accredited security experts to help with high-level security design and diagnostic jobs.
Progent's online technical support experts offer exceptional value due to the fact that they have the practical experience and are equipped with the sophisticated tools necessary to solve the majority of information system problems rapidly. Efficient support lowers direct expenses because service calls require fewer chargeable consulting minutes. Online support also eliminates the expense of dispatching an engineer to your site. Your organization saves additionally in incidental expenses by minimizing or eliminating network outages and related losses stemming from business disruption, upset clients, unproductive employees, and de-focused management. Progent's extensive online consulting expertise is particularly helpful for organizations that depend on public clouds for critical network infrastructure or software such as Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises support may not be an option.
Progent's billing model for online help is structured to stretch your network support investment. Progent charges by the minute for telephone-based consulting, so you are charged exclusively for the services that you receive. Unlike typical remote support organizations, Progent imposes no service activation charge or minimum payments. Progent's per-minute billing unit and simple policy for pricing avoid situations where quick fixes somehow end up as big bills. Progent's penchant for dealing with technical issues quickly means your business spends less money.
Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has refined a set of customized technologies and field-proven methodologies that ensure the maximum degree of effectiveness for online help and troubleshooting for information systems of any size. Progent offers protected Virtual Private Network support for VPN gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity allows the staff of Progent's Technical Response Center to link to your company's environment remotely without breaching network security.
Progent's proven service database application includes extensive records for all service that Progent's clients have received. Progent's staff consultants have the benefit of the records of support provided to every customer by every Progent engineer. This archive of trouble tickets and responses is stored as a readily retrievable proprietary knowledge base that permits Progent's remote technical professionals to share their experiences company-wide to make sure that the value of Progent's support improves over time. Progent's high-level accreditations and close relationships with important vendors including Cisco and Microsoft open up additional vast technical databases and permit fast response from manufacturers' in-house engineering staff with the result that Progent's remote consulting specialists can arrive at the best resolutions promptly.
Remote technical support services available from Progent to clients in Modesto California include:
Certified Windows Support
Progent's Microsoft-certified online support engineers can provide computer problem solving and IT help for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the assistance of consulting engineers who can help you with a wide variety of platform support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
Microsoft Exchange Server 2019 deployment,
MS Exchange 2016 Server planning and deployment, Exchange Server 2013 consulting,
Exchange 2010 management,
SharePoint Server 2019 design and integration, SharePoint 2016 migration consulting, Microsoft Teams migration expertise, Microsoft Skype for Business migration consulting, Microsoft Lync Server 2013 management, and Microsoft Office Communications Server upgrade,
Forefront TMG administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server and Project Server Online planning,
Microsoft Access Application Development and Troubleshooting,
SBS Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a wide array of affordable desktop consulting and support services to help you business to deploy, integrate, troubleshoot, and administer desktop PCs and notebooks based on Microsoft Windows. Progent's desktop consulting services cover areas such as offering Windows 10 migration support services plus System Center 2012 Configuration Manager (SCCM 2012) design and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune consulting to streamline the administration of your desktops and web-facing mobile devices.
Contact a Cisco CCIE for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert certification is the premier recognition for network engineers, and validates a consultant's networking knowledge at the expert level. Cisco CCIEs can handle even the most complex issues encountered in network design, installation, administration, security, and problem solving. Cisco qualified CCIEs work with the highest priority with Cisco's internal product support engineers in isolating problems with Cisco IOS Software network management utilities and developing workarounds or locating program updates. Cisco qualified CCIEs offer excellent value because their deep expertise permits them to fix problems rapidly. In many instances, less experienced service providers can struggle for many hours or even days with identical tasks that a Cisco CCIE can fix in a few minutes. Progent's Cisco CCIE certified consultants can interface to your environment using state-of-the-art remote support tools in order to perform fast, secure, and affordable analysis and repair.
Sacramento Central Valley Contact Information:
Progent offers consulting services and onsite technical support throughout the Sacramento Metro Area.
Progent locations in Sacramento Central Valley
Progent's Cisco CCIEs offer consulting for the complete line of Cisco's industry-leading family of infrastructure appliances. Cisco technology support provided by Progent includes ASA Next Generation firewalls with Firepower configuration and debugging, Cisco routers consulting, Catalyst switch consulting services, Cisco Nexus switch consulting, Meraki switches integration, Cisco Unified Communications Manager/CallManager configuration and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video desktop phones solutions and Cisco wireless IP phones configuration, Cisco Meraki Wi-Fi AP layout and set up, Aironet Wireless APs planning and integration help, Cisco WiFi controllers consulting, Cisco VPN Consulting help, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and Cisco CUBE integration expertise. Progent also offers remote and on-premises wireless site surveys to assist you to modernize your Wi-Fi infrastructure.
CISM and CISSP Premier System Security Consultants
Progent's certified CISSP and CISSP-ISSAP security and compliance experts offer a range of system protection solutions to strengthen the defenses of your Microsoft Windows, macOS and OS X, Linux environment against assaults or assist you to recover rapidly following a serious penetration. Security consulting services available from Progent include: thorough network security and compliance audits utilizing utilities such as GFI LANguard NSS, NMAP Port Scanner, and products from Metasploit and Netcat; fast cleanup after malicious assaults; setting up firewalls; establishing secure mechanisms for off-site and mobile connectivity; defending your email system against spam and DHA attacks; and establishing 24x7 proactive monitoring.
Hybrid Cloud Integration
Progent can provide expert online consulting support to help companies of all sizes integrate their networks with leading public clouds such as Azure and Amazon Web Services. Progent can help you to design and administer hybrid ecosystems that support Windows and Linux systems and apps in either cloud-only systems or in hybrid topologies that combine physical IT assets as well as public clouds. To help you to integrate public clouds with physical datacenters, Progent offers a range of cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and deployment services, Amazon Web Services hybrid cloud solutions, Amazon Web Marketing Service development and debugging, and Google Cloud Platform integration expertise. Progent has over 20 years of background providing high-level consulting expertise online, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you orchestrate, automate and test a consistent process for restoring applications and services rapidly after an outage. SRM supports centrally controlled and automated disaster recovery, application mobility, plus transparent site migration, failback and re-protect. SRM also enables transparent testing for site recovery, upgrades and patches and can produce audit reports to confirm complete service restoration, validate Service Level Agreements and demonstrate DR compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consultant to help your organization to design, configure, test and administer a disaster recovery system powered by VMware SRM.
Progent's VMware vSphere consultants offer extensive experience of VMware vCloud Director, vRealize Automation, vRealize Orchestrator and vCloud Suite used for administering private and hybrid cloud solutions that provide maximum uptime, security, and application mobility. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network architect to help your organization to build a fully virtualized Software Defined Data Center that can be provisioned or re-purposed instantly and administered with a high degree of automation regardless of the physical components used by the underlying IP network.
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux consultants and macOS and OS X technology specialists offer online consulting services to cover a broad spectrum of computer technologies such as network architecture, email systems, network and process security, plus UNIX/Linux and Windows integration. For server hardware consolidation and easy administration in networks that incorporate Linux-based systems and Microsoft Windows, Progent offers VMware vSphere integration and Citrix XenServer expertise. Progent can also assist with transitioning from older applications to Microsoft Windows or Linux environments. Progent's group-based approach to resolving technical problems promotes quick escalation, when required, to consultants with task-relevant expertise to tackle challenging situations. This accelerates repair of critical problems, reduces lost productivity, and lowers support expense.
Progent's UNIX and Linux support engineers can provide emergency online help troubleshooting problems within UNIX/Linux systems powered by leading derivatives of UNIX such as:
Mac OS X
IBM AIX Operating System
Berkeley UNIX (BSD)
Progent's ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent offers a selection of low-cost, flat-rate managed services designed to enable small and mid-size organizations to utilize the same cutting-edge technology deployed by many of the industry's top enterprises. Progent's ProSight series of IT management outsourcing services addresses all key facets of information technology such as email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure monitoring and management, virtual server hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based machine learning technology to guard endpoints as well as physical and virtual servers against new malware attacks like ransomware and email phishing, which easily get by traditional signature-based AV tools. ProSight ASM safeguards on-premises and cloud resources and provides a unified platform to automate the complete malware attack lifecycle including filtering, infiltration detection, containment, cleanup, and forensics. Key capabilities include single-click rollback with Windows VSS and automatic network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services offer affordable multi-layer security for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP provides firewall protection, penetration alarms, device control, and web filtering via leading-edge technologies packaged within one agent managed from a single control. Progent's security and virtualization experts can assist your business to design and implement a ProSight ESP deployment that meets your organization's specific requirements and that allows you demonstrate compliance with legal and industry data security regulations. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require urgent action. Progent can also help your company to install and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup processes and enables fast recovery of vital files, apps and VMs that have become lost or damaged due to hardware failures, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's BDR specialists can provide advanced support to configure ProSight DPS to to comply with government and industry regulatory standards such as HIPAA, FINRA, PCI and Safe Harbor and, when needed, can assist you to restore your business-critical information. Learn more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of leading information security companies to provide centralized control and world-class protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard combines a Cloud Protection Layer with a local gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. The cloud filter acts as a preliminary barricade and blocks most threats from making it to your network firewall. This decreases your vulnerability to inbound threats and saves system bandwidth and storage. Email Guard's onsite gateway device adds a deeper level of inspection for incoming email. For outgoing email, the onsite gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also assist Microsoft Exchange Server to track and safeguard internal email that originates and ends inside your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to diagram, track, optimize and troubleshoot their connectivity appliances like switches, firewalls, and load balancers plus servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are kept updated, captures and displays the configuration information of almost all devices connected to your network, tracks performance, and generates alerts when issues are discovered. By automating time-consuming management activities, WAN Watch can knock hours off common chores such as making network diagrams, expanding your network, finding appliances that require critical software patches, or resolving performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management technology to keep your network operating efficiently by checking the health of critical computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your designated IT management staff and your assigned Progent engineering consultant so any looming issues can be addressed before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual host configured and managed by Progent's network support experts. With the ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the apps. Since the system is virtualized, it can be ported easily to a different hosting environment without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and safeguard data related to your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or warranties. By updating and organizing your network documentation, you can save up to 50% of time wasted looking for critical information about your network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether youíre making improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require when you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size organizations to get an objective assessment of the overall health of their information system. Based on some of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits show you how closely the deployment of your essential infrastructure assets adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits like a cleaner Active Directory (AD) system. Both versions also come with one year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost network management, better compliance with government and industry security standards, higher utilization of IT assets, quicker problem resolution, more dependable backup and recovery, and increased uptime. Read more information about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to help assess your organization's ability to stop or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information concerning your current antivirus tools and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow best practices to create a cost-effective security and backup environment that meets your company's requirements. For details, see Progent's ProSight Ransomware Preparedness Report Service.
Additional Support Services Available from Progent
Progent offers the skills of seasoned online consulting experts for contract information technology projects. Billing charges for longer-term consulting tasks are determined based on the qualifications of the consultants involved. Progent's experience with these special fields of information technology enables customers to complete critical initiatives economically and on schedule. Progent's special remote engineering solutions include:
How Your Modesto Business Can Contact Progent's Remote Support Professionals
Call Center Support
Progent's Help Desk Call Center programs for organizations with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Call Center services, co-managed Helpdesk services, and Help Desk process consulting.
Progent's Standard Help Desk Services provide small businesses a comprehensive service desk solution that handles all facets of online desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and reporting. Progent offers help desk services at a substantial discount off Progent's regular Level 1 desktop support rates, and Progent offers the option of fast as-needed escalation to subject matter experts to handle challenging issues.
Progentís Help Desk Co-management services make it possible for your IT organization to share responsibilities for Help Desk services transparently between your IT staff and Progent's large roster of seasoned desktop support engineers and subject matter experts. Progentís Co-managed Help Desk service is a collaborative service desk solution built around the top professional services automation tool for managing service requests, ticketing, responsibility, status tracking, and metrics.
Progent's Help Desk staff of seasoned network professionals provides your computer users in Modesto California instant communication with a dependable technical support resource with extensive background offering telephone-based help and remote diagnostics for computer environments that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's focus is to give the Help Desk the reputation as a crucial enabler of business performance, and Progent's intent is to resolve instead of simply report IT problems.
- Business Applications Support: Training, Development, and Troubleshooting
Progent's Applications Consulting Group can supply remote professional engineering expertise and education in specific business application areas including ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can deliver consulting, customization, and education for familiar Microsoft business applications such as Microsoft CRM, Project, Microsoft Office 365 Word, and Office 365 Excel. To learn additional information about Progent's consulting, custom development, and education offerings, refer to Progent's Business Application Experts Services.
- Centralized and Streamlined Management of Hybrid Cloud Environments
System Center 2016 centralizes and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2016 servers, Windows 10; cohesive management of mixed-OS networks that include various Linux distributions, Hyper-V and VMware; and expanded cloud support including closer integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants can provide world-class online and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to design and install a new implementation of Microsoft System Center 2016, extend or optimize an existing one, upgrade efficiently from a previous version of System Center, or debug your System Center solution.
- Online Hybrid Network Monitoring and Reporting Support
Progent can deliver organizations in Modesto California online IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize SCOM to fit your environment so your IT support is proactive rather than reactive. By uncovering potential problems before they cause network outages, remote monitoring can head off disruptive and expensive service breakdowns. Progent can also utilize network monitoring utilities like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X environments, Windows networks, or networks powered by multiple platforms.
To get in touch with Progent about emergency online expertise with Windows, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Urgent Remote Support, telephone 1-800-993-9400, or see Contact Progent.
For companies and startups in Modesto California, Progent's phone-based network support engineers can deliver professional and affordable IT support whenever your business needs it. More than a decade of delivering remote technical assistance has earned Microsoft Partner certification for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting skills and to refine remote access technology to solve computer problems rapidly while avoiding the expense and lost productivity associated with in-person service visits.
Even if your Modesto business relies on a local freelance support technician or employs a full time organization that can deal with common computer issues, Progentís Microsoft certified consultants can still provide a convenient and seamless remote expansion of your on-site resources in cases when your regular IT support personnel either lack the bandwidth or the expertise to solve unexpected network emergencies or especially challenging integration projects.
Details of Progent's Online Computer Services for Modesto California
Progent's online help, Internet-based troubleshooting, network security consulting, and network management services offer businesses in Modesto California the greatest leverage for your IT investment. Whether you require occasional telephone help and Internet-based troubleshooting or full-time Help Desk services and network management, Progent's professionals can provide your business enterprise-level IT support while allowing you to eliminate the expense and hassle of maintaining a full-service in-house IT staff. Key features of Progent's online help services include:
- Fast Telephone Contact with Microsoft Certified Professionals
Progent's team of Microsoft-certified engineers can provide immediate and economical expertise to offices in Modesto California and is also ideal for customers in more remote areas that have a limited supply of consultants with proven experience supporting Microsoft's latest family of server platforms. All Progent phone support staff have over 10 years of experience supporting Microsoft products. As a Microsoft Partner support firm, Progent has the use of a wide array of Microsoft support tools, service information, and continuing training.
- Per Minute Billing to Reduce Costs
Progent provides online support on a by-the-minute billing plan, so you pay only for the services you use. Progent requires no minimum charge for online support and asks for no periodic subscription fee for support services delivered during regular business hours. This protects you from paying big bills for routine fixes.
- Availability of Cisco Network Architecture Professionals
Progent's registered experts for Cisco can provide help from on-staff professionals with skill in planning, deploying, and supporting networking solutions based on Cisco products. Progent can offer a CCIE or Cisco Certified Network Professional to show you how to build fast, reliable, and secure connectivity for local and remote networking.
- Application Experts Group
Progent's basic support offerings include technology integration, MS Exchange consulting, network security design, and Help Desk Co-management services. Progent's Experts Team can provide world-class consulting expertise for specific application areas. Help available from the Application Experts staff includes:
Microsoft Dynamics GP/Great Plains Support and Programming
Microsoft Project and Project Online Training
Office 365 solutions support
Office Excel and Microsoft Office 365 Excel Technical Support and VBA Programming
Microsoft Office Word and Microsoft Office 365 Word Support
Business Information (BI) Reporting Consulting and Troubleshooting
Power BI Integration and Training
UNIX, Linux and Solaris Integration
MS SQL Server 2019 solution design, MS SQL Server 2017 migration, Microsoft SQL Server 2016 Software Design, and SQL Server 2014 Application Development and Debugging
Oracle Management and Application Development
MySQL DBA Services and Software Programming
Apple Macintosh Support
Amazon Marketplace Web Service Software Design and Programming
By providing a full service centralized resource for IT generalists and application experts, Progent can deliver fast, inexpensive, and comprehensive IT solutions that align with the unique requirements of your business.
- Sophisticated Remote Access Software
Protected online access permits Progent's service experts to see precisely what your customers see. This makes it easier to find quick solutions to problems that might otherwise require an expensive personal service call. Effective remote connectivity tools and expert technicians combine to allow Progent to resolve most IT issues rapidly and affordably. Progent is an industry leader in offsite troubleshooting and remote network monitoring.
- Support for Mainstream VPN Products
Progent can provide secure VPN access for gateways from major VPN vendors such as Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN remote connectivity allows the experts at Progent's Technical Response Center to repair your network remotely without weakening system security.
- Round-the-Clock Support for Maximum Network Availability
For offices with line-of-business applications, Progent offers optional round-the-clock online support services. Combined with automated 24x7 network monitoring based on Microsoft Operations Manager 2007, this offering can help ensure high network uptime.
- Help Desk Services
Progent's Help Desk support services are designed specifically for budget-conscious businesses whose clients need instant recourse to a Help Desk service with expert phone support and complete escalation ability.
What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Partner consulting firm and Progent's head count, depth of IT knowledge, fine tuned support tools, and understanding of enterprise networking enable offices to avoid the pitfalls associated with exclusive dependence on smaller consulting firms, individual freelance service providers, or over-stretched in-house IT help.
Progent adds value by providing:
How Does My Business Begin Receiving Online Technical Help from Progent?
- Certified Knowledge of Microsoft's Full Range of Server Platforms
Progent can provide world-class expertise for Microsoftís popular server products with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and deployment consulting, Microsoft Windows Server 2008 expertise, Windows Server 2003 maintenance, Microsoft Exchange 2019 Server deployment, MS Exchange Server 2016 planning and deployment, Exchange 2013 consulting, Exchange Server 2010 maintenance, Microsoft Exchange Server 2007 and Exchange 2003 Server upgrades, plus MS SQL Server 2019 configuration consulting, MS SQL Server 2017 migration, SQL Server 2016 integration, Microsoft SQL Server 2014 support, and SQL 2012 management support.
- Value Pricing
Progent's pricing model is to charge for phone service and in-person visits by the minute. As a result, you owe just for delivered support. Progent does not impose a higher rate for off-hours or emergency support, and inside California or in regions where Progent provides on-premises support, Progent does not charge for travel except for emergency support where on-site time is less than 4 hours. In addition, Progent imposes no service activation charge and asks no monthly commitment for services provided during regular business hours. Many service firms demand substantial minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity eliminates large invoices for quick solutions so you will not be tempted to permit minor problems to fester.
- Complete Documentation of Delivered Services
Progent has created a sophisticated support reporting system that records and organizes detailed documentation for all delivered support activities. Unlike many freelance consultants or local service firms who provide scant documentation or specifics of tasks performed, each service delivered by Progent is tracked by full documentation. Every Progent consultant has access to the support documentation transmitted by each staff member to every client. The discipline of documenting and organizing service activity results in more efficient service and eliminates a slew of typical problems such as when a support client is effectively held hostage to a consultant who wonít release the keys to the kingdom.
- Automated Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the only IT service firms to provide 24x7 network tracking services based on Microsoft System Center Operations Manager. MS System Center Operations Manager causes your network support to be anticipatory instead of reactive. By anticipating potential issues before they result in lost productivity, system monitoring can keep your information network from stressful and costly availability disruptions.
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, go to Immediate Online Support.