For small businesses located in Modesto California, Progent offers help for networks based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a mix of UNIX and Windows platforms. Progent has provided online troubleshooting to companies in every state in the U.S. (See Progent's client testimonials). In addition, Progent offers the expertise of CCIE-qualified engineers for challenging connectivity problems, plus the assistance of CISA and CISM-accredited security consultants to handle advanced security design and disaster recovery planning.
Progent's remote support engineers represent excellent value because they are equipped with the real-world background and the advanced technology to resolve the majority of information system problems rapidly. Efficient support lowers immediate expenses since solutions accumulate fewer chargeable minutes. Online support also eliminates the expense of dispatching an engineer to your office. Your company saves even more with indirect expenses by minimizing or eliminating network outages and related costs stemming from business disruption, disgruntled clients, unproductive employees, and distracted executives.
Progent's pricing policy for remote support is structured to stretch your IT service dollar. Progent charges by the minute for phone consulting, so you owe only for the support that you receive. Unlike typical online support organizations, Progent imposes no initialization charge or minimum payments. Progent's per-minute billing unit and clean policy for pricing prevent scenarios where quick fixes somehow end up as big invoices. Progent's penchant for handling technical issues efficiently translates into your company saving cash.
Progent's Online Support Tools
Through years of experience, Progent has fine tuned an arsenal of customized tools and field-tested processes which promote the highest degree of efficiency for remote consulting and troubleshooting for small business computer systems. Progent provides safe VPN support for gateways from multiple popular companies such as Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Protected VPN connectivity permits the experts of Progent's Technical Response Center to communicate with your environment remotely without compromising corporate security.
Progent's sophisticated technical support database application stores extensive documentation describing all service that Progent's clients have been provided. Progent's authorized consultants have the benefit of the records of all help provided to each Progent customer by any Progent engineer. This archive of trouble tickets and fixes is stored as a readily accessible proprietary database that enables Progent's remote technical experts to share their experiences company-wide to ensure that the effectiveness of Progent's support services grows over time. Progent's advanced accreditations and close associations with major technology companies such as Cisco and Microsoft permit access to additional massive support databases and permit fast response from manufacturers' in-house engineering staff with the result that Progent's online service specialists can arrive at the most efficient solutions promptly.
Start Receiving Online UNIX/Linux, Solaris, or macOS and OS X Network Help from Progent
To access Progent's phone support in Modesto California or to find out additional information about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have a critical requirement for network help, visit Immediate Urgent Support.
Phone-based Network Support Services Offered Progent
Progent's phone-based network support engineers have certified skills in an extensive set of technologies. This broad scope of capability permits Progent's engineers to manage practically any emergency likely to occur in a small business network. Certifications awarded to Progent consultants in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications earned by Progent service consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional (CCSP), Voice Professional, and Design Professional.
To provide assistance to clients with mixed-platform networks, Progent also offers the skills of engineers with advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include CISM Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional consultants.
Phone-based support services Offered by Progent to customers in Modesto include:
Additional Consulting Services Available from Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X online support services address a broad spectrum of information technology such as network architecture, messaging systems, system and operational security, UNIX and Windows coexistence, VMware products for server hardware economization and easy administration, and migration from legacy applications to the latest MS Windows or Linux environments. Progent's team-oriented approach to resolving technical issues enables fast escalation, when required, to engineers with appropriate experience to tackle challenging scenarios. This expedites solutions of urgent problems, minimizes lost productivity, and lowers service expense.
Progent's UNIX/Linux consultants can provide urgent remote assistance for troubleshooting anomalies affecting UNIX/Linux networks powered by popular versions of UNIX including:
Important Linux variants for which Progent offers expertise include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX Open UNIX
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX (SGI/IRIX)
- SUSE Linux
Talk to a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
The Cisco CCIE credential is the top accreditation for network infrastructure consultants, and indicates a consultant's technical skills at the master level. Cisco qualified CCIEs can resolve the most difficult challenges associated with network planning, installation, administration, security, and problem solving. Cisco qualified CCIEs operate on a privileged basis with Cisco's in-house product support engineers in analyzing anomalies with Cisco IOS Software network administration utilities and coming up with alternate approaches or identifying program patches. Cisco qualified CCIEs represent an excellent cost-effectiveness because their broad expertise enables them to resolve the most complex problems rapidly. In many cases, less experienced consultants can wrestle for hours or days with the same tasks that a Cisco CCIE can dispose of in a few minutes.
Few service organizations make Cisco CCIEs available to assist small and medium sized companies. Progent can provide fast telephone access to a Cisco CCIE so you can get timely help for serious network problems that are crippling business productivity but are not within the experience of your ordinary network maintenance personnel. Progent's Cisco CCIE consultants can communicate with your network using sophisticated remote troubleshooting technology in order to perform fast, secure, and affordable diagnosis and remediation.
Progent's Cisco CCIEs can provide expertise in all of Cisco's market leading selection of networking appliances including PIX 500 Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Modules, protected high-speed and integrated services routers, wireless access points, Meraki cloud-managed Wi-Fi APs, VoIP systems, Catalyst Series switches, plus Virtual Private Network solutions.
Certified Windows Experts
Progent's Microsoft-certified remote support experts can deliver network problem solving and IT help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support engineers who can help your company with a wide range of platform support such as
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
MS Exchange 2019 Server deployment,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange 2013 consulting,
Microsoft Exchange Server 2010 management,
SharePoint 2016 migration and hybrid integration support,
SharePoint Server 2019 design and integration, Microsoft Teams expertise, Microsoft Skype for Business planning and deployment consulting, Lync Server integration and Microsoft Office Communications Server 2007 upgrade, Microsoft Forefront TMG 2010 management and ISA Server migration, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring,
Project Server training,
Small Business Server support, and
Windows Essentials migration and cloud integration.
Progent also offers a wide array of remote PC desktop consulting and support services including Windows 7 integration, preparing for to 64-bit workstation software, configuring Microsoft Office 2010, and streamlining Business Desktop Deployment.
CISSP, ISSAP, and CISM Certified Network Security Experts
Progent's accredited CISSP, ISSAP, and CISM security engineers can provide a range of security services to improve the protection of your UNIX/Linux, Sun Solaris, Apple Mac or Windows environment against assaults or assist your company to recuperate quickly after a damaging breach. Security consulting services available from Progent include: thorough network security evaluation using tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Solar Winds tools and Netcat; rapid cleanup after virus and worm assaults; integrating firewalls; designing secure architectures for off-site and mobile connectivity; defending your email system from viruses, spam and DHA attacks; and offering round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent can provide advanced remote consulting services to help companies of any size connect their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon AWS. Progent can assist you to design and administer hybrid ecosystems that can include Windows and Linux systems and apps in either cloud-centric solutions or in hybrid network models that seamlessly combine on-premises IT assets along with public cloud services. To help you to integrate public cloud services with networks, Progent can provide a range of public cloud migration services such as Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service programming and debugging, and Google Cloud integration expertise. Progent has more than two decades of background delivering advanced consulting expertise remotely, and Progent can make sure you complete your cloud migration projects on schedule and affordably.
Progent can provide the skills of seasoned online consulting professionals for contract IT projects that small businesses often request. Billing rates for ongoing development or consulting projects are set according to the level of expertise of the engineers involved. Progent's experience with these special areas of computer technology allows clients to execute critical initiatives within budget and on time. Progent's special remote consulting solutions include:
How Your Modesto California Company Can Contact Progent's Online Service Experts
Help Desk Services
Progent's Call Center support alternatives for small businesses with environments that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Call Center outsourcing, Virtual Help Desk services, and Call Center process consulting. Progent's Standard Help Desk Call Center support services are a convenient solution for smaller organizations who lack the money or time to create an internal Call Center but who require fast communication with an efficient Call Center with proficient telephone support as well as the in-depth expertise to escalate the most challenging trouble tickets to high-level engineers.
Progentís Co-managed Help Desk services allow your IT organization to split responsibilities for Help Desk services transparently between your IT team and Progent's nationwide pool of veteran desktop support technicians and subject matter experts. Progentís Help Desk Co-management service is a collaborative support solution based on the leading PSA platform for handling end-user service requests, ticket lifecycle, ownership, progress tracking, and metrics.
Progent's Call Center consulting support can guide you in building an effective new Help Desk Call Center or revamping your established organization, identifying or modifying Help Desk Call Center software to meet the unique requirements of your company, or adding temporary phone support staff to reinforce your in-house Call Center group to handle unusually busy events such as software transitions, major updates, or installing brand new applications.
Progent's Help Desk Call Center staff of veteran information technology consultants gives your customers in Modesto California rapid assistance from an efficient network service resource with extensive experience delivering telephone-based consulting and online diagnostics for computer environments based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to give the Call Center perception as a key enabler of business efficiency, and Progent's policy is to fix and not merely track technical issues.
Business Applications Services: Education, Development, and Integration
Progent's Applications Consulting Group provides online and in-depth engineering expertise and training in key application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also offers expertise, custom development, and education for familiar Microsoft business applications such as CRM, MS Project, Microsoft Word, and Microsoft Excel. For additional information concerning Progent's expertise, customization, and education offerings for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Services.
Progent's Mac consultants can support the creative elements of Apple Mac systems by delivering phone-based help services and training in imaging, sound, and motion video. Progent's support professionals can provide expertise in a large selection of Apple Mac creative tools including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also help you with special jobs like capturing or digitizing audio or video or integrating an audio/video post production studio.
Online Network Monitoring Services
Progent offers companies in Modesto California online network monitoring services powered by MS System Center Operations Manager IT infrastructure monitoring and reporting, adapted by Progent to fit your environment so your computer support is proactive rather than reactive. By exposing emerging trouble spots before they grow into crashes, system monitoring can head off inconvenient and costly information system failures. Progent can also assist with system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows networks, or networks based on a mix of OS platforms.
To contact Progent about emergency remote help with UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, go to Progent's Emergency Remote Support, phone 1-800-993-9400, or see Contact Progent.
Sacramento Central Valley Contact Information:
Progent offers consulting services and onsite technical support throughout the Sacramento Metro Area.
Progent locations in Sacramento Central Valley