Fast Online Support for Modesto California Information Networks
Fast Remote Help for Modesto SystemsFor organizations in Modesto California, Progent offers online technical support for networks based on Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified professionals have delivered remote support to companies in every state in the U.S. (See testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-certified engineers to help with complex infrastructure issues, plus the services of CISA and CISSP-qualified security consultants to help with advanced security architecture and troubleshooting issues.

Progent's online technical support engineers offer exceptional leverage due to the fact that they possess the practical experience and have access to the sophisticated tools needed to resolve most information system problems rapidly. Efficient support lowers immediate costs since service calls use up minimal chargeable minutes. Online help also avoids the cost of sending an engineer to your location. Your organization saves even more in incidental expenses by reducing or avoiding network outages and associated costs due to business disruption, disgruntled clients, idle workers, and distracted executives. Progent's extensive remote consulting experience is particularly helpful in environments that are dependent on public clouds for vital infrastructure or software such as Microsoft Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite support may not be an alternative.

Progent's billing model for remote support is structured to stretch your IT service dollar. Progent charges per minute for telephone-based consulting, so you owe just for the support that you actually get. Unlike many online support companies, Progent imposes no service activation surcharge or minimum job duration. Progent's one-minute granularity and clean model for billing prevent scenarios where speedy. minor fixes somehow turn into substantial tabs. Progent's penchant for disposing of technical issues quickly means your business spends less cash.

Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has fine tuned a collection of customized tools and field-tested processes which permit the highest degree of efficiency for online engineering help and repair for computer networks of any size. Progent's remote service group can communicate with your company's system without violating corporate security.

Progent's sophisticated technical support reporting application keeps thorough records for the service that Progent's customers have been provided. Progent's authorized engineers have the benefit of the history of all help delivered to each customer by every Progent consultant. This archive of issues and resolutions is organized as a conveniently retrievable proprietary database that allows Progent's online technical experts to communicate their knowledge with the whole team to ensure that the effectiveness of Progent's technical support improves over time. Progent's high-level accreditations and close associations with key technology companies including Cisco and Microsoft make available other massive technical support databases and permit quick access to vendors' in-house product engineers with the result that Progent's remote consulting specialists can come up with the most efficient solutions in the least time.

Remote technical services offered by Progent to companies in Modesto California include:

Progent's ProSight Managed Services for Small and Medium Size Organizations
Progent offers a family of affordable, subscription-based services designed to allow small and mid-size businesses to utilize the same advanced IT solutions deployed by many of the world's top enterprises. The ProSight portfolio of outsourced network management services addresses all critical facets of modern networking such as email protection, behavioral-based threat defense, cloud-based backup/recovery, infrastructure health monitoring, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system running at peak levels by tracking the health of critical assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your specified IT management personnel and your Progent engineering consultant so that any looming problems can be addressed before they have a chance to impact productivity. Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software offers a centralized, cloud-based solution for managing your network, server, and desktop devices by offering an environment for performing common time-consuming jobs. These can include health checking, update management, automated repairs, endpoint deployment, backup and restore, A/V response, secure remote access, standard and custom scripts, resource inventory, endpoint profile reporting, and troubleshooting help. If ProSight LAN Watch with NinjaOne RMM uncovers a serious issue, it sends an alert to your designated IT personnel and your assigned Progent consultant so that potential issues can be taken care of before they impact productivity. Find out more about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring services.
  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map out, track, optimize and debug their connectivity appliances such as switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are kept updated, copies and manages the configuration information of virtually all devices on your network, tracks performance, and generates notices when problems are discovered. By automating complex management activities, ProSight WAN Watch can cut hours off ordinary chores like making network diagrams, expanding your network, locating devices that need important updates, or resolving performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing family of in-depth reporting tools created to work with the industry's leading ticketing and network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to highlight and contextualize critical issues like inconsistent support follow-up or endpoints with missing patches. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances productivity, reduces management hassle, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has worked with advanced backup/restore product companies to create ProSight Data Protection Services, a portfolio of offerings that provide backup-as-a-service (BaaS). ProSight DPS services manage and track your backup operations and allow transparent backup and rapid recovery of vital files/folders, applications, system images, plus virtual machines. ProSight DPS helps you avoid data loss resulting from hardware failures, natural calamities, fire, malware such as ransomware, human mistakes, malicious employees, or application glitches. Managed services available in the ProSight DPS family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda purpose-built storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent expert can assist you to determine which of these fully managed backup services are best suited for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading information security companies to provide web-based management and world-class protection for your email traffic. The hybrid architecture of Email Guard managed service integrates cloud-based filtering with an on-premises security gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The cloud filter acts as a first line of defense and keeps the vast majority of threats from making it to your network firewall. This reduces your vulnerability to external threats and conserves network bandwidth and storage. Email Guard's onsite gateway appliance adds a further level of inspection for incoming email. For outbound email, the onsite security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Exchange Server to track and protect internal email traffic that originates and ends within your security perimeter. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight Multi-Factor Authentication with Duo: Identity Validation, Endpoint Remediation, and Protected Single Sign-on (SSO)
    Progent's Duo authentication services utilize Cisco's Duo technology to protect against compromised passwords through the use of two-factor authentication (2FA). Duo supports single-tap identity verification with iOS, Google Android, and other out-of-band devices. With Duo 2FA, whenever you log into a secured application and enter your password you are requested to confirm who you are via a device that only you possess and that uses a different network channel. A broad selection of devices can be utilized for this second form of authentication such as a smartphone or watch, a hardware/software token, a landline telephone, etc. You can register multiple validation devices. For more information about Duo two-factor identity authentication services, visit Cisco Duo MFA two-factor authentication services.

  • ProSight Co-Managed Help Desk: Outsourced and Shared Call Desk Services
    Progent's Shared Service Desk offers a transparent extension of your in-house support team. End user access to the Help Desk, provision of support, problem escalation, ticket creation and tracking, performance metrics, and maintenance of the support database are cohesive regardless of whether issues are taken care of by your in-house support organization, by Progent, or by a combination. You have complete versatility to extend or shrink your share of IT support activity as required. Progent takes care of startup deployment and onboarding of the professional services automation (PSA) software plus workflow documentation, validation and training. To find out more about ProSight Shared Call Desk, visit ProSight Co-Managed Help Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior-based analysis tools to defend endpoints as well as servers and VMs against modern malware assaults like ransomware and email phishing, which easily get by legacy signature-based AV tools. ProSight Active Security Monitoring protects local and cloud-based resources and provides a single platform to address the entire threat progression including filtering, infiltration detection, mitigation, cleanup, and forensics. Key features include one-click rollback with Windows VSS and automatic system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint security and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection services deliver affordable multi-layer protection for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP provides firewall protection, intrusion alerts, endpoint control, and web filtering via cutting-edge tools packaged within one agent accessible from a unified control. Progent's security and virtualization experts can help your business to design and implement a ProSight ESP deployment that meets your organization's unique needs and that helps you achieve and demonstrate compliance with legal and industry data security standards. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require immediate attention. Progent's consultants can also help your company to install and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.

  • Progent's Patch Management: Patch Management Services
    Progent's support services for patch management provide organizations of all sizes a flexible and cost-effective solution for evaluating, validating, scheduling, implementing, and documenting software and firmware updates to your dynamic information network. In addition to optimizing the security and reliability of your computer network, Progent's patch management services permit your in-house IT staff to focus on line-of-business initiatives and activities that deliver maximum business value from your network. Read more about Progent's patch management support services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host configured and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the apps. Because the system is virtualized, it can be ported immediately to an alternate hardware solution without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and protect information related to your network infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be alerted about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your network documentation, you can eliminate up to half of time wasted trying to find critical information about your network. ProSight IT Asset Management features a common location for holding and sharing all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether you're making improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size organizations to get an objective evaluation of the overall health of their network. Based on a selection of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class group of IT experts, ProSight Network Audits show you how closely the configuration of your core infrastructure devices conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI such as a cleaner Active Directory (AD) system. Both versions also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier management, improved compliance with information security requirements, more efficient utilization of network resources, faster troubleshooting, more dependable backup and recovery, and increased uptime. See more about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a phone discussion with a Progent information assurance consultant. The interview is designed to help evaluate your company's preparedness to stop or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information about your existing security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy a cost-effective AV and backup/recovery environment that meets your company's needs. For details, refer to The ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Offered by Progent
Progent can provide the skills of world-class remote consulting experts for contract information technology projects. Billing charges for longer-term development or consulting projects are determined based on the level of expertise of the consultants assigned. Progent's experience with these important areas of computer technology allows clients to execute major initiatives within budget and on time. Progent's project-based remote consulting services include:

  • Call Center Expertise
    Progent's Call Center service offerings for organizations with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Help Desk services, co-managed Help Desk support services, and Call Center process consulting. Progent's Standard Help Desk Services provide small businesses a comprehensive solution that manages all aspects of online desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent offers call desk services at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent can provide the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve the most problems.

    Progent's Help Desk Call Center consulting support can assist you in building an efficient new Call Center or enhancing your established organization, selecting or modifying Help Desk application software to handle the special requirements of your business, or providing occasional online personnel to work with your in-house Help Desk group during demanding scenarios like software transitions, mass updates, or installing new business software.

    Progent's Help Desk Call Center team of seasoned network professionals provides your computer users in Modesto California quick communication with a reliable technical support resource with substantial background offering phone support and online troubleshooting for IT systems based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's mission is to earn the Call Center perception as a significant contributor to business productivity, and Progent's goal is to solve rather than just annotate network issues.

  • Business Applications Support: Education, Custom Programming, and Problem Solving
    Progent's Applications Experts Team can supply remote advanced engineering expertise and training in special business application areas including ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, customization, and training for familiar Microsoft business applications such as CRM, Microsoft Office Project, Microsoft 365 Word, and Office Excel. To find out more on Progent's consulting, programming, and training offerings, see Progent's Business Application Experts Team.

  • Unified and Automated Administration of Hybrid Cloud Environments
    System Center centralizes and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2022 servers, Windows 10 and Windows 11; cohesive management of mixed-OS networks that incorporate Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consultants can provide world-class online and onsite support for all elements of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to design and configure a new implementation of System Center2, extend or tune an existing one, migrate efficiently from a prior release of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent offers businesses in Modesto California remote IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) consulting services. Progent can configure SCOM to accommodate your business so that your network support is proactive rather than reactive. By uncovering emerging problems before they grow into full-scale emergencies, remote monitoring can head off inconvenient and expensive information system failures. Progent can also provide help with server and infrastructure monitoring utilities like Nagios and MRTG to analyze UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft Windows networks, or systems based on a variety of operating systems.
How Your Modesto Business Can Contact Progent's Online Technical Support Experts
To contact Progent about emergency remote expertise with Microsoft, Apple macOS and OS X, or Linux computer systems, visit Progent's Emergency Online Help, telephone 1-800-993-9400, or visit Contact Progent. For offices and startups in Modesto California, Progent's phone-based computer support engineers can deliver effective and affordable system help the instant your organization needs it. More than two decades of offering online repair services has led to Microsoft Partner certification for Progent's team of engineers and has helped Progent to develop world-class troubleshooting capability and to fine tune remote connectivity tools to repair IT problems quickly while avoiding the expense and lost time associated with on-premises support calls.

Even if your Modesto company works with a local freelance consultant or employs an in-house organization that know how to deal with the majority of network problems, Progent's Microsoft certified consultants are available to offer an easy and transparent virtual expansion of your local resources for situations when your regular service personnel either don't have the availability or the knowledge to address sudden system crises or especially complex integration problems.

Details of Progent's Online Computer Services for Modesto California
Progent's online help, Internet-based repair, system security consulting, and network administration services offer businesses in Modesto California the greatest leverage for your IT investment. Whether you need occasional phone help and Internet-based troubleshooting or full-time Help Desk support and system management, Progent's experts can deliver your business enterprise-level IT support while permitting you to avoid the expense and hassle of carrying a full-service in-house IT staff. Key features of Progent's National Remote Support program include:

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, breadth of IT background, refined support tools, and understanding of enterprise networking allow companies to avoid the pitfalls associated with excessive reliance on smaller service organizations, independent freelance consultants, or over-stretched internal resources.

Progent adds value by providing:

  • Proven Methodology
    Progent's team of Microsoft and Cisco Premier consultants average more than ten years of real-world professional experience, at the forefront of IT support, performing a broad variety of technical projects for an extensive mix of businesses. Every Progent consultant shares a refined collection of personal best practices which are combined into company-wide best practices training that Progent instills in its support personnel. This means that you get not just world-class technical capability, but also a consultant with field-tested approaches for using technical knowledge to solve actual network problems rapidly.

  • Value Pricing
    Progent's pricing policy is to charge for remote service and on-site help by the minute. As a result, you are charged just for delivered services. Progent does not demand a more expensive rate for after-hours or urgent support, and inside California or in regions where Progent provides on-premises service, Progent does not bill for travel except for urgent calls where on-site work is less than 4 hours. Also, Progent applies no service activation charge and requires no monthly commitment for support services delivered during normal working hours. Many support organizations demand substantial minimum fees or charge for every quarter hour or longer. Progent's fine granularity does away with large bills for quick fixes so you will not be forced to permit simple problems to stay unaddressed.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching clients to handle problems that are within their scope, Progent can focus on delivering high-value services where Progent has little competition. Companies who work with trusted independent consultants or who employ in-house IT staffs benefit when Progent passes on information about critical technology and proven methodologies to make their networks more reliable, secure, and productive.

  • 24x7 Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only support companies to offer 24x7 system tracking services based on MS System Center Operations Manager. Microsoft Operations Manager causes your network maintenance to be anticipatory instead of reactive. By uncovering potential issues before they result in lost productivity, system monitoring can save your IT network from painful and costly availability losses.
How Does My Business Begin Getting Online Network Support from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, go to Immediate Technical Support.



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    Progent can provide comprehensive help for every phase of your Exchange Server 2010 migration including end-to-end project management services, site analysis, project design and documentation, specification of new software and hardware needed, recommended vendor sourcing, system testing at customer location or at Progent's test facility, managing transitional coexistence between Microsoft Exchange 2010 and Exchange 2003 or 2007, implementation of the production system, decommissioning the previous system, and webinar training for customer's support staff and users.

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