Fast and Affordable Remote Troubleshooting for Modesto California Networks
Urgent Remote Consulting for Modesto NetworksFor organizations in Modesto California, Progent offers remote technical support for networks based on any mix of Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier consulting experts have delivered online troubleshooting to businesses in all 50 states in the United States. (Refer to recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE engineers to solve complex networking problems, plus the assistance of CISA and CISSP-certified security consultants to handle high-level security design and diagnostic issues.

Progent's remote support engineers offer excellent value due to the fact that they have the practical background and have access to the advanced technology necessary to resolve most information system problems quickly. Efficient support lowers immediate costs since service calls use up minimal chargeable minutes. Remote support also avoids the cost of dispatching an engineer to your office. Your organization benefits additionally with incidental expenses by minimizing or eliminating network outages and associated costs due to business discontinuity, upset clients, idle workers, and de-focused management. Progent's advanced remote technical support expertise is particularly valuable for organizations that are dependent on public clouds for critical network infrastructure or software such as Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite support may not be an option.

Progent's pricing policy for remote support is designed to stretch your IT service dollar. Progent charges by the minute for telephone-based consulting, so you are invoiced exclusively for the services that you receive. Unlike many remote service organizations, Progent asks for no initialization fee or minimum fees. Progent's one-minute billing unit and simple policy for billing do away with situations where speedy. minor solutions somehow end up as large bills. Progent's skill at solving technical issues quickly means you saves cash.

Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has refined an array of customized tools and field-tested methodologies that allow the highest level of efficiency for online technical support and troubleshooting for information systems of all sizes. Progent provides protected Virtual Private Network support for gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity enables the engineers of Progent's online support team to interface to your company's network without breaching network security.

Progent's advanced technical support reporting system includes extensive documentation for the service that Progent's clients have been provided. Progent's staff consultants have access to the specifics of support provided to every Progent client by every engineer. This database of problems and responses is organized as a readily retrievable proprietary knowledge base that enables Progent's online technical engineers to share their knowledge with the whole team to ensure that the value of Progent's support improves daily. Progent's advanced accreditations and close associations with important vendors such as Cisco and Microsoft make available additional vast technical support databases and permit priority response from manufacturers' in-house engineering staff so Progent's remote consulting specialists can come up with optimal solutions promptly.

Remote technical support services offered by Progent to customers in Modesto California include:

ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent offers a family of budget-friendly, flat-rate managed services intended to enable small and medium-size organizations to utilize the same advanced technology used by many of the world's leading corporations. Progent's ProSight line of IT management outsourcing services covers all critical facets of information technology including email content filtering, behavioral-based threat defense, automated backup/recovery, infrastructure health monitoring, virtual server hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior-based analysis technology to guard endpoint devices and physical and virtual servers against new malware attacks like ransomware and file-less exploits, which routinely evade traditional signature-based AV products. ProSight Active Security Monitoring protects local and cloud-based resources and offers a unified platform to automate the entire malware attack progression including filtering, identification, mitigation, remediation, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection services deliver economical multi-layer security for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint management, and web filtering through cutting-edge technologies incorporated within one agent managed from a single console. Progent's security and virtualization consultants can help your business to plan and implement a ProSight ESP environment that meets your organization's specific needs and that helps you achieve and demonstrate compliance with government and industry information protection regulations. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require urgent action. Progent can also assist you to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized organizations a low cost and fully managed service for reliable backup/disaster recovery (BDR). For a low monthly rate, ProSight DPS automates your backup activities and enables fast recovery of critical files, applications and VMs that have become lost or damaged as a result of component breakdowns, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's cloud backup specialists can deliver world-class support to configure ProSight DPS to be compliant with government and industry regulatory standards like HIPAA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to restore your business-critical data. Read more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top data security companies to deliver web-based management and comprehensive security for all your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises security gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter serves as a first line of defense and keeps most unwanted email from making it to your network firewall. This decreases your vulnerability to external threats and saves network bandwidth and storage space. Email Guard's on-premises gateway appliance adds a further layer of analysis for inbound email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to track and safeguard internal email that originates and ends inside your security perimeter. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map out, track, reconfigure and debug their connectivity hardware like routers, firewalls, and access points as well as servers, printers, endpoints and other devices. Using state-of-the-art RMM technology, WAN Watch ensures that network diagrams are always updated, copies and displays the configuration information of virtually all devices on your network, monitors performance, and generates alerts when potential issues are detected. By automating time-consuming network management activities, ProSight WAN Watch can knock hours off common tasks such as making network diagrams, reconfiguring your network, finding appliances that need critical updates, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system running efficiently by tracking the health of vital assets that drive your business network. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your designated IT personnel and your assigned Progent engineering consultant so that any looming problems can be addressed before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual machine host set up and managed by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the apps. Since the environment is virtualized, it can be ported immediately to an alternate hardware environment without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and safeguard information related to your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be warned about impending expirations of SSL certificates or domains. By cleaning up and managing your IT documentation, you can save up to half of time wasted searching for critical information about your network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether you’re making enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size organizations to get an unbiased assessment of the health of their network. Based on a selection of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits help you see how well the deployment of your essential infrastructure devices conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI like a more manageable Active Directory environment. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost management, improved compliance with information security requirements, higher utilization of IT assets, quicker troubleshooting, more reliable backup and restore, and increased uptime. See more about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service based on a phone interview with a Progent backup/recovery consultant. The interview is designed to help evaluate your company's preparedness to block or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information concerning your existing security profile and backup system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow best practices to build an efficient AV and backup environment that meets your company's requirements. For more information, refer to The ProSight Ransomware Preparedness Report Service.

Additional Support Programs Available from Progent
Progent can provide the services of world-class remote consulting experts for contract information technology programs. Billing rates for longer-term consulting projects are determined based on the qualifications of the engineers required. Progent's background in these special fields of information technology enables customers to execute critical initiatives within budget and on time. Progent's special online engineering solutions include:

  • Help Desk Call Center Expertise
    Progent's Call Center service options for organizations with environments that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk Call Center services, shared Helpdesk support services, and Helpdesk operations consulting. Progent's Standard Help Desk Services provide small businesses an end-to-end service desk solution that handles all facets of remote desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and management reports. Progent offers help desk services at a substantial discount from Progent's regular desktop support rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to handle challenging problems.

    Progent's Help Desk Call Center consulting services can support you in building an effective new Help Desk or enhancing your existing organization, selecting or modifying Help Desk Call Center software products to address the unique requirements of your corporation, or providing temporary online personnel to reinforce your existing Help Desk Call Center resources to handle unusually busy events like software migrations, mass upgrades, or installing new applications.

    Progent's Call Center staff of experienced network consultants offers your workers in Modesto California quick contact with an efficient network service resource with extensive background providing phone support and remote troubleshooting for computer environments based on Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's concentration is to give the Call Center the reputation as a major contributor to business efficiency, and Progent's goal is to resolve rather than merely annotate IT issues.

  • Business Applications Support: Training, Custom Programming, and Troubleshooting
    Progent's Applications Consulting staff provides remote and in-depth engineering expertise and training in special business application areas such as ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also offers expertise, custom programming, and education for Microsoft applications including Microsoft CRM, Microsoft Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read more on Progent's expertise, customization, and education offerings, visit Progent's Applications Experts Team.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2016 servers, Windows 10 clients; seamless integration of multi-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants can provide world-class online and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to plan and install a new implementation of System Center 2016, expand or optimize an existing one, upgrade efficiently from a previous release of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring Services
    Progent can deliver companies in Modesto California online hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure SCOM to accommodate your environment so your network support is proactive and automated. By detecting emerging issues before they grow into downtime, proactive monitoring can avoid disruptive and expensive service crises. Progent can also utilize system monitoring tools like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft networks, or networks powered by a mix of OS platforms.
How Your Modesto Business Can Contact Progent's Online Support Professionals
To contact Progent about urgent remote assistance with Microsoft, Apple macOS and OS X, or Linux environments, visit Progent's Emergency Phone-Based Help, telephone 1-800-993-9400, or see Contact Progent. For offices and new ventures in Modesto California, Progent's online computer support engineers are ready to provide professional and affordable system support the instant your company has to have it. More than a decade of offering remote tech support has led to Microsoft Partner certification for Progent's team of engineers and has helped Progent to acquire high-end troubleshooting capability and to refine remote connectivity technology to solve IT problems rapidly while avoiding the expense and lost time that comes with on-premises service calls.

Even if your Modesto organization works with a regular independent consultant or employs a full time IT staff that know how to handle the majority of network issues, Progent’s Microsoft and Cisco certified consultants are available to offer an easy and seamless virtual expansion of your on-site resources for situations when your usual IT support personnel either don't have the availability or the experience to deal with unexpected system crises or particularly complex integration problems.

Advantages of Progent's Network Help for Organizations in Modesto California
Progent's online support services allow your Modesto organization to enjoy the advantages of timely, enterprise-grade network support without the cost of maintaining a full-time IT staff. Your network will acquire added business worth by becoming more available, efficient, and secure. Benefits to your company include:

  • Convenient remote extension of your on-site IT resources
    With most organizations in Modesto California, nearby computer service resources, whether made up of freelance consultants or an internal maintenance staff, can solve typical network problems. However, serious problems sometimes spring up when your regular support personnel are too busy or absent, and some trouble may stem from technology that is beyond the scope of your onsite support technicians. In these situations, Progent's online support professionals offer a convenient, fast, and affordable solution to supplement your local help and to pass on valuable information to increase your capability to resolve future problems locally.

  • Reduced Reliance on Individual Service Providers
    For network support, smaller businesses commonly depend on independent freelance service providers. Although freelance service people carry smaller internal costs than larger consulting organizations and can afford to charge marginally less, they are sometimes overbooked, making it impossible to respond rapidly to crisis situations. If a freelance consultant is busy with another customer, sick, on a trip, or in class, the absence of reserve help may force your company to wait for help during an emergency. As your business grows, network unavailability and problems with vital software are more costly. The money you thought you were conserving on a freelancer can be consumed quickly by lost productivity. Progent offers a ready source of reserve service expertise to insure your network stays up and running.

  • Create a Scalable Basis for Smooth Expansion
    Businesses typically start with an information system created on a modest budget. Without a scalable infrastructure, slap-dash fixes often get piled on top of a shaky foundation. When a network grows, stability and scalability issues can hinder the productivity of the business. Such poorly designed environments need proper analysis, smart long-term planning, and wide technical expertise to upgrade to a system architecture that can provide the solid foundation to meet current business requirements and simplify future growth.

  • Interact with Problem Solvers Instead of Product Resellers
    Smaller businesses need guidance and technical training to negotiate an increasingly complex array of product alternatives available for accelerating business growth and improving productivity. Businesses do not need a network consultant who is motivated to sell a certain vendor's products. IT support and product selling can lead to a situation where the recommended solution is built around a profitable product instead of the genuine needs of a client. Progent eliminates these conflicts of interest by offering just services instead of products. This enables Progent to match technical consulting with the best interests of customers.

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's number of employees, depth of technical background, fine tuned remote support software, and understanding of enterprise networking enable offices to escape the pitfalls associated with exclusive dependence on smaller service organizations, individual freelance consultants, or limited internal resources.

Progent stands out by providing:

How Does Our Company Begin Receiving Remote Network Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, visit Immediate Online Support.



An index of content::

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    Progent's ProSight Email Guard solution uses the services and infrastructure of leading information security companies to deliver centralized control and world-class security for all your inbound and outbound email. The hybrid architecture of Email Guard managed service combines cloud-based filtering with a local security gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. ProSight Email Guard's cloud filter acts as a preliminary barricade and keeps the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to external attacks and saves network bandwidth and storage. ProSight Email Guard's onsite gateway appliance adds a deeper layer of analysis for inbound email. For outgoing email, the onsite gateway provides anti-virus and anti-spam filtering, protection against data leaks, and encryption. The onsite gateway can also assist Exchange Server to track and protect internal email that originates and ends within your security perimeter.

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    Office 365 is Microsoft's expanding family of client productivity apps and cloud-hosted services available on a monthly or annual subscription basis. Office 365 programs and cloud-based services are offered in a variety of product bundles intended for customers ranging from individuals and households to global enterprises. Progent can provide quick and affordable remote access to specialists with expertise in Microsoft, macOS, Apple iOS, and Android platforms. Progent can assist you to understand the many subscription plans offered with Office 365 and integrate your network with Office 365 so you realize maximum business value. Progent supports cross-vendor environments that incorporate Windows, macOS, and Linux operating systems. Progent can also assist you to build and maintain hybrid networks that seamlessly integrate on-premises and cloud-based products and services.

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    Progent's Microsoft-certified IT experts can provide Windows Server 2016 integration consulting to help businesses of all sizes to plan and implement a smooth move to Windows Server 2016 and Windows Hyper-V 2016 based on an on-premises, cloud, or hybrid deployment model. Progent can help your company to assess the business benefits of Windows Server 2016 for your enterprise and can help you with any aspect of designing, configuring, managing or troubleshooting your Windows Server 2016 and Windows Hyper-V 2016 ecosystem. Progent can help your organization to take advantage of the many new disaster recovery and information assurance features of Windows Server 2016 and Hyper-V 2016 such as Windows Containers for isolating applications, Shielded Virtual Machines, Credential Guard and Remote Credential Guard, Just In Time (JIT) Privileged Access Management, Virtual Machine load balancing, Storage Replica, plus multi-domain clusters.

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    MS Office Communications Server delivers Instant Messaging and presence in an extensible, enterprise-grade package featuring enhanced protection, transparent integration with popular Microsoft software, an expandable, industry-standard development platform, and compliance with regulatory mandates such as HIPAA, SOX, and GLB. Your organization can realize cost savings and elevated operational efficiencies, enhanced individual productivity, and stronger IP protection with this simple-to-administer, highly available solution. Successful implementations of Microsoft Office Communications Server require careful planning and consideration before installation. Progent's Microsoft-certified consultants can provide the expertise needed to deliver all the advantages of Microsoft Office Communications Server throughout your entire corporation.

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    Remote 24x7 network monitoring, proactive alarms, and periodic analytical reporting are vital to maintaining the health of your IT system and eliminating unnecessary and costly disruptions. Remote Monitoring and Management (RMM) solutions have advanced to the point that companies of all sizes can afford a level of network stability that was once reserved for enterprises. Progent offers a variety Remote Monitoring and Management (RMM) options available as low-cost services created to help your company to detect and fix a an array of network problems before they can hurt productivity.

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    Progent’s Wireless Consulting Services offer a fast, affordable option for companies of all sizes to integrate, manage, monitor and troubleshoot advanced wireless network technology. For 802.11n and the latest 802.11ac Wi-Fi environments, Progent can help you plan and deploy hardware like Cisco's Aironet and Meraki access points and wireless network controllers. For wireless messaging and web-based business applications, Progent supports Apple iPhones, Apple iPads, Google Android smartphones, and Windows phones and tablets.

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    Progent’s Microsoft certified consultants provide small and mid-size companies enterprise-grade consulting support for Microsoft Systems Management Server 2003. SMS 2003 is Microsoft's solution for change and configuration management. SMS 2003, a component of Microsoft System Center 200, allows companies to deliver critical software rapidly and automatically to appropriate users, reduce software expense and stay compliant by determining patterns of usage, improve Windows protection by increasing your awareness of weak points and by delivering targeted updates, manage your external workforce through accepted standards independent of connection or location, and reduce operational costs by fully exploiting the administrative functions built into Windows. Progent’s SMS consulting professionals can show you how to use SMS economically for automated software and application installation, security patch administration, and resource tracking management including program and appliance inventory.

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    Cisco's Firepower NGFWs Firewalls deliver a major performance boost compared to Cisco's previous-generation ASA 5500-X firewalls and offer unified management and automation of modern security features like application visibility and control (AVC), next-generation intrusion protection (NGIPS) with risk prioritization, advanced malware protection, URL filtering, and multi-node sandboxing. Progent's Cisco CCIE firewall consultants can help you to design and execute a smooth upgrade to Firepower firewalls from Cisco's legacy ASA 5500-X, ASA 5500, or PIX appliances and help you enhance Firepower appliances with Cisco's security services to create and centrally control IT environments that span local offices, data centers, and cloud resources.

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