Progent is a pioneer in cost-effectively delivering enterprise-class network support to small companies. Progent's success in handling the network service requirements of the historically underserviced small business market is the combined result of key technical and process innovations that have removed much of the traditional costs out of managing network support, added unmatched professional expertise into the IT service system, and dramatically accelerated the repair process.
Progent's Cisco certified Wi-Fi consultants can provide affordable remote and onsite help for both legacy and modern Wave 2 Aironet wireless access points (APs) and Progent can help you to plan and manage Wi-Fi environments that include indoor and outside/industrial Aironet APs.
Progent's Microsoft engineers can provide advanced support in implementing, operating and troubleshooting all versions of Project Server and can deliver a wide variety of affordable remote consulting services based on proven best practices to help organizations of all sizes to receive all the advantages of this leading platform. Consulting support available from Progent include system planning, installation and migration, strategies for secure file and status sharing among onsite and offsite users, network infrastructure optimization, and specialized online training classes.
Progent provides nationwide online phone support and consulting services for companies who run Apple Mac environments or whose information systems include a mix of Mac with Microsoft technology. Progent's experts can provide Mac clients a variety of IT services including desktop support, upgrading to the current version of Mac OS X from earlier editions of Mac, plus expertise with Mac application software. Progent's specialists in Apple technology can also help you with iPhone and Apple iPad integration and management, or migrating to Apple's iCloud. Online network consulting provides maximum leverage for your IT dollar by extending client productivity and shortening the hours charged for computer repair services. Advanced online access tools and experienced technicians and consultants allow Progent to solve most network issues without squandering time and expense by traveling to your location. In most of situations your IT issues can be dealt with by telephone or via a mix of telephone help and online network analysis. Progent can make available Cisco certified CCIE network engineers and CISSP certified security professionals to help you with the most difficult system problems.
Progent's UNIX platform support services offer small companies and developers assistance with administering and supporting UNIX, Linux or Solaris environments that coexist with Microsoft-powered networks. Progent offers your business access to UNIX consultants, support professionals certified by Microsoft and Cisco, and security specialists with CISM certification. This wide range of expertise provides you with a convenient one-stop consulting firm to show you how to create and manage a protected and robust cross-platform network and communications infrastructure that supports UNIX and Microsoft coexistence by integrating Windows with major versions of UNIX including macOS and OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms including RedHat, SuSE, Mandrake, Debian-GNU and Slackware.
Microsoft CRM helps small companies build positive customer interactions. Built-in Sales and Customer Service modules allow employees to share data to help promote selling success and deliver consistent, efficient customer service. Progent can set up the optimal server and communications environment, including mobile wireless access, to support Microsoft CRM, and Progent's Experts Team can provide your small business with a certified MSCRM professional who can show you how to integrate Microsoft Dynamics CRM with your sales or customer service data.
Progent offers customized remote instruction for a range of client applications and operating systems such as Office and Office 365 Excel, Word, Publisher and Outlook plus Acrobat, Adobe Photoshop, Crystal Reports, and Microsoft Windows 10 and 8.1. Remote training provides the advantages of conventional physical classroom instruction, including instant interaction between students and trainers, but avoids the expenses of travel and the hassle of trying to accommodate the schedules of many workers. Offered to single students or classes of all sizes, Progent's virtual instruction permits the teacher to run the seminar from an online office and the students can be spread throughout an office or all over the the U.S. Virtual training deploys powerful teaching aids such as virtual white boards, real-time questions, and collaborative applications. Classes can be brief and targeted to specialized subjects or extended in duration and wider in scope.
SSL VPN makes it possible to establish a secure Internet connection between an enterprise network and virtually any remote computer without the need for pre-installed client software. Progent's Juniper-certified consultants can help you design, manage, and troubleshoot SSL VPN solutions based on Juniper's AS Series of remote access appliances.
The Certified Information Systems Auditor (CISA) credential is a globally recognized achievement that signifies mastery in network security audit and control. Accredited by the American National Standards Institute, the CISA accreditation has candidates undergo a comprehensive examination administered by the ISACA international professional association. Progent can provide the services of a CISA-Certified Cybersecurity audit consultant able to assist companies in the areas of information systems audit services, information technology governance, systems and infrastructure ROI, IT support, protection of information assets, and disaster recovery planning.
Progent is committed to information transfer from Progent's consultants to customers. By teaching clients to resolve problems that are within their scope, Progent is able to concentrate on delivering hard-to-find services where Progent has little competition. Medium-size companies who work with familiar independent consultants or who maintain in-house support staffs benefit when Progent transfers knowledge about new technology and tested processes to make their IT environments more robust, protected, and productive.
Progent can assist small businesses to move all or part of their computing infrastructure to Microsoft Azure. This can streamline network administration and lower hardware investments. Azure includes a comprehensive library of public cloud services and Progent can assist you to evaluate the advantages and restrictions of different cloud networking models supported by Azure. Progent can help you manage cloud-resident or hybrid cloud and local apps and resources and make sure you avoid the common errors small companies make when moving to the cloud. Progent can help you to set up cloud servers on Azure Virtual Machines, utilize cloud storage with Azure Storage, handle user identity with Azure Active Directory, and create transparent backup mechanisms with Azure Backup. Progent can also assist you to prepare perimeter firewalls and VPN connections and to integrate Apple iOS devices and Google Android handhelds.
Progent's Mac support engineers can help you with a wide range of network foundation issues such as network architecture, remote and mobile connectivity, internetwork compatibility, protection, and emerging technologies including VoIP and fast wireless networking. For business networks based exclusively on Mac OS X or for systems that use a combination of Mac, Linux and Windows powered servers and desktops, Progent has the knowledge and depth to handle the complexity of planning, configuring, and maintaining a system architecture that is robust, secure, productive and supportive of your business objectives. Progent can show you how to configure Apple’s Xserve enterprise servers, Apple's Xserve RAID non-stop storage systems, and Xsan SAN solution. Progent can also give you access to skilled professionals to support Cisco routers and switches.
Progent's Solaris family support services provide small companies and software developers support for administering and maintaining Sun Solaris systems that operate with Microsoft-based networks. Progent offers your organization contact with Sun Solaris experts, consulting professionals certified by Microsoft and Cisco, and security specialists with CISM and CISA credentials. This wide range of expertise provides you with a convenient one-stop consulting firm to show you how to build and maintain a secure and reliable mixed-platform connectivity and communications infrastructure that supports Sun Solaris and Microsoft coexistence by integrating MS Windows with major variants of UNIX such as Mac OS X, Solaris, IBM AIX, HP-UX, BSD, SCO, and Silicon Graphics IRIX or leading Linux derivatives including RedHat, SUSE, CentOS, Ubuntu Linux, PCLinuxOS, fedora, Gentoo, Mandrake/Mandriva, Debian GNU/Linux, and Slackware Linux.
Progent can provide cost-effective remote consulting to assist your business to design, deploy, and troubleshoot any aspect of your iPhone and Windows integration solution and is available for short-term jobs to help you through specific technical roadblocks or major engagements to help you complete business-critical projects on time and within budget. Progent has experience in on-premises, cloud-based, or hybrid networks and can help you build or support a highly available, protected and scalable infrastructure that is best suited to your mode of computing. Progent also offers online and on-premises training to show you how to manage and use your iPhones and iPads in a secure, collaborative ecosystem that optimizes the strategic value of your IT system.
Progent’s Cisco Security/VPN professionals and CCIE and CCNP certified support staff can help your small or mid-size company integrate and maintain Cisco’s security and Virtual Private Network technology such as routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco VPN products include both off-site access and site-to-site VPNs with Cisco IOS Software and AIM hardware encryption cards, and hardware appliances, such as a VPN concentrator, router, Cisco PIX Firewall, or task-specific VPN server for dial-up services. Cisco VPN products are simple to manage and offer the versatility to expand with your changing business needs. Progent’s Cisco-Premier network experts are familiar with Cisco’s comprehensive family of hardware and software targeted at eliminating information theft, virus and worm outbreaks, DDoS attacks, and other threats to your network. Progent can help you integrate Cisco technology to get secure connectivity, intrusion protection, and full Identity services based on Cisco ACS using RADIUS security and TACACS to create a central user access control foundation for user authentication, permissions, and tracking from an easy-to-use Web interface.
Citrix has developed a powerful line of platforms that provide enterprise-grade manageability, scalability, and responsiveness for server virtualization and for server-based delivery of virtual Windows desktops and applications. For distributing virtualized desktops and applications, Citrix has developed XenDesktop and XenApp. For making and managing virtual servers, Citrix has developed Citrix XenServer and Essentials. Progent's Citrix-certified consultants can help you to assess the business advantages of Citrix virtualization products and can help you plan, validate, implement, optimize, and support Citrix solutions.
Progent's Cisco-certified CCIE consultants can assist your business to configure, manage, upgrade, optimize and debug Cisco Catalyst switches. Progent can also help your business to harden the security of Catalyst switches and migrate smoothly from outdated switches to modern devices.
Cisco's security and remote connection technology for small companies provide a comprehensive range of manageable security solutions to help protect your local and remote network infrastructure. Cisco's VPN line features switches, firewalls, intrusion detection devices and Virtual Private Network appliances. Progent's expert staff of consultants includes experienced engineers with Cisco Certified Internetwork Expert and Cisco Certified Network Professional certifications who are able to assist your company to select Cisco Virtual Private Network, Cisco RADIUS Security, Cisco Aironet and Meraki wireless access points, and other Cisco security solutions that fit best with your business objectives.
Progent's certified wireless consultants can help organizations of any size to design, implement, manage and troubleshoot Cisco Aironet wireless access point solutions to provide the performance, range, density, expandability, security and ease of management required for seamless access between Wi-Fi and wired network infrastructure. Progent offers efficient remote and onsite consulting services for both legacy and current 802.11ac Aironet access points and Progent can help your business design and maintain wireless solutions that include indoor and outdoor/industrial Aironet access points.
Citrix has developed a powerful line of platforms that deliver enterprise-grade manageability, expandability, and responsiveness for server virtualization and for server-based delivery of virtual Windows desktops and applications. For managing virtualized Windows desktops and applications, Citrix has developed XenDesktop and XenApp. For creating and administering virtual servers, Citrix has developed XenServer and Citrix Essentials for Microsoft Hyper-V. Progent's Citrix-certified consultants can help you to evaluate the strategic benefits of Citrix technology and can help you plan, validate, deploy, optimize, and maintain Citrix solutions.
Progent’s wireless consultants can help small businesses plan, choose, evaluate, install and maintain secure building-to-building wireless bridges that integrate transparently into your existing network while providing a level of protection that equals or exceeds wired interfaces. Progent provides expertise in wireless LAN products from Cisco Aironet and Meraki, Proxim, and other small business wireless vendors and can show you how to select and install the wireless connectivity solutions that align best your business needs.
ProSight LAN Watch is Progent’s server and desktop remote monitoring service that incorporates advanced remote monitoring and management techniques to help keep your IT system operating at peak levels by checking the state of vital assets that power your IT network. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your designated IT staff and your assigned Progent consultant so any potential issues can be addressed before they have a chance to impact productivity.
Progent's Microsoft-certified SQL Server application developers and DBAs can provide remote consulting to assist businesses of all sizes to build, administer, and maintain applications powered by the Microsoft SQL Server RDBMS platform and .NET framework. Progent's SQL Server consultants can provide help with any phase of the application life cycle in environments that range from small business or departmental databases to N-tier VLDB applications and enterprise-class data warehousing.
Progent's Test and Training Lab at the QTS Internet Data Center can be used for piloting line-of-business applications, developing efficient migration methodologies, assessing and optimizing performance, designing or verifying disaster recovery strategies, mitigating compatibility issues, and establishing training environments for new products and technologies. For Progent clients without sufficient internal resources to configure proper test environments, the lab reduces capital costs and engineering risk while keeping vital IT initiatives on schedule.
Progent offers cost-effective remote access to an Oracle MySQL RDBMS DBA or software programmer and can assist businesses of all sizes to integrate and manage MySQL in a dependable IT infrastructure that provides high levels of performance, scalability, and security. Progent also has experience helping companies port databases from Oracle to MySQL.
Microsoft Systems Management Server 2003 provides added capability for change and configuration management of Windows-based networks through introducing Feature Packs. Feature Packs lower the net administrative expense of managing and configuring software by making it easier to install system images, control mobile devices, and operate management tools. In addition to alerting you about techniques to save management expenses by deploying Microsoft SMS 2003 Feature Packs, Progent's consulting experts can show you how to prepare and perform IT projects that cover processes that Feature Packs are intended to make more efficient. Progent's migration and update services can minimize cost and reduce business disruption as you transition to new operating systems and programs. Progent's wireless engineers can show you how to define efficient procedures and standards to manage handheld computers and smart portable communication devices so your mobile workforce remains efficient and secure. Progent's CISSP-certified consultants and CISM-certified consulting professionals can help you design a security strategy that incorporates policies, procedures and IT products to keep your IT computer system protected.
Progent's ProSight Email Guard solution uses the services and infrastructure of leading information security companies to provide web-based management and world-class security for your inbound and outbound email. The powerful structure of Progent's Email Guard integrates cloud-based filtering with an on-premises gateway device to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of threats from reaching your security perimeter. This decreases your exposure to external threats and conserves network bandwidth and storage. ProSight Email Guard's onsite security gateway device adds a deeper level of inspection for incoming email. For outbound email, the on-premises gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that originates and ends inside your corporate firewall.
Progent's disaster recovery planning and business continuity professionals can show you how to design a disaster recovery plan in case of an IT system catastrophe. Progent can show you how to define a comprehensive disaster recovery strategy that incorporates scheduled disaster recovery assessments and drills. Progent's Microsoft and Cisco-certified engineers can also show you how to build an affordable, non-stop network solution that addresses availability issues involving a broad range of infrastructure technologies and processes.
Progent can deliver a wide array of economical remote and onsite support services to assist you to deploy, administer, and debug desktops and handhelds based on Microsoft Windows, Apple macOS/OS X, Apple iOS, Android, or Linux.
Progent's Microsoft and Cisco-certified network experts can help you to determine the benefits of Microsoft Exchange 2010 for your company and can assist your IT staff to plan and implement an efficient migration to Microsoft Exchange 2010 from Microsoft Exchange 2003 or Microsoft Exchange Server 2007 that will offer fast ROI by increasing your productivity, lowering the expense of equipment and service, simplifying administration, and integrating your key communications platforms.
Colocation sites allow companies to share enterprise-class data centers for hosting network equipment that supports vital applications and services. Progent's Microsoft and Cisco premier consultants can help your business with all facets of your colocation program such as choosing and migrating to a colocation facility, designing system architecture, defining required equipment, on-site and on-line maintenance, setting up remote system administration, and education your IT personnel.
Progent offers the services of a CRISC-certified risk management expert to assist your company to plan and deploy an enterprise risk management (ERM) solution following best practices promoted by CRISC and geared to match your organization's risk tolerance, business goals, and IT budget.
Secure Application Publishing with ISA Server 2006 provides greater control over intranet resources while enabling increased efficiency by making these applications available to legitimate remote or mobile users. Internet Security and Acceleration Server 2006 can guard corporate applications, services, and data throughout all network components with stateful packet inspection and powerful publishing wizards. Progent's Microsoft-premier Internet Security and Acceleration Server experts can help you design, deploy, configure, and support Internet Security and Acceleration Server 2006 on your network so that your business achieves a highly functional and economical combination of protection, productivity, and speed.
Remote Support Services System Center Operations Manager
Cisco Nexus series switches are engineered to deliver the performance, expandability, uptime, virtualization support, density, data protection and ease of management required to act as the heart of an enterprise data center. Progent's Cisco-certified Nexus switch consultants can provide online and onsite consulting and troubleshooting services to help your IT staff to create an efficient network architecture, build test environments to confirm your network design, install and configure Nexus switches, create and enforce effective policies, perform security vulnerability assessments, configure advanced monitoring and alert systems, fully utilize network resources through virtualization, troubleshoot switching and routing issues, optimize performance, perform capacity planning, and set up the powerful zero-downtime capabilities incorporated into Cisco's Nexus family of switches. Progent's consultants can also help you to migrate efficiently from legacy Nexus switches or Catalyst switches to up-to-date Nexus platforms.
For mid-size companies who need network consulting services, Progent offers a variety of alternatives such as local service, on-line support, phone-based Help Desk, round-the-clock support with automatic network monitoring, emergency staff augmentation, business relocation services, software programming, and expert consultation. For midsize businesses in California or other regions covered by Progent's field engineers, Progent offers professional onsite help for fixing network problems quickly and economically.
Progent can assist your business to understand the many subscription plans available with Office 365 and configure your network with Office 365 so you derive maximum business value. Progent offers expertise with cross-platform networks that include Windows, macOS, and Linux technology. Progent can also assist you to create and manage hybrid ecosystems that transparently integrate on-premises and cloud-based resources.
Progent offers the expertise of RIM BlackBerry-certified engineers who can assist small businesses to design, manage, and repair BlackBerry technology economically and effectively, doing away with the requirement for an internal BlackBerry specialist and minimizing the cost and distraction of supporting a mobile workforce. Progent's BlackBerry specialists offer in-depth backgrounds working with Progent's Microsoft-premier experts, Cisco CCIE network engineers, and CISSP and GIAC-certified security professionals. This breadth of knowledge, in conjunction with Progent's proven online service delivery model, provides small and mid-size companies an efficient option for incorporating BlackBerry technology seamlessly into their information network.
Progent's Windows Server 2016 disaster recovery/business continuity consultants can help you to plan and deploy a DR solution built around Microsoft's most advanced Failover Clustering tools including Cluster OS Rolling Upgrade for non-disruptive migration to Windows Server 2016, Storage Replica for crash-consistent recovery, Storage Spaces Direct for high-performance storage clusters using industry-standard equipment, VM Load Balancing for improving the performance and fault-tolerance of Failover Clusters while reducing capital investment and management overhead, and Cloud Witness for easy, affordable deployment of a stretch cluster quorum witness.
Progent's Juniper-certified consultants can help your business plan the deployment of Juniper SSG integrated firewall/VPN products, configure security policies to match your operational requirements, set up network OS software to streamline management processes, migrate from legacy Juniper products, and troubleshoot infrastructure issues.
Progent's Microsoft-certified ISA Server consultants have extensive experience developing ISA Server-based security installations for IT networks with many sites, mobile users, and mission-critical eCommerce applications. Progent's ISA Firewall experts can assist your small business in planning and deploying an installation of ISA Server 2000 or ISA Server 2004 that supports your information security needs without adversely restricting your network productivity. Progent's consulting professionals can help you upgrade from Microsoft Proxy Server from ISA 2000 Server to Microsoft ISA 2006 Enterprise Edition Server or Microsoft ISA 2006 Standard Edition Server.
Microsoft SQL Server 2005 delivers powerful, standardized tools to computer experts as well as to network users, reducing the difficulty of creating, deploying, administering, and using company information and analytical programs in environments ranging from mobile devices to enterprise information networks. The sophistication and integration requirements of Microsoft SQL Server 2005 require a network consultant with real-world experience and broad knowledge in planning and building data-driven, comprehensive business technology solutions. The experience of Progent's Microsoft-certified technical team, with an average of more than 10 years of professional work supporting Microsoft technology, assures you success in designing, configuring and supporting Microsoft SQL Server 2005 applications that are well integrated with the Microsoft .NET platform.