Montana Network Technical Support
for Small and Medium-size Business Networks:
Remote Assistance and Repair
For small company networks located anywhere in the state of Montana, Progent's Microsoft qualified professionals can deliver online assistance and remote troubleshooting to solve your computer system troubles quickly and affordably. Progent has acquired enterprise-class skills, advanced software utilities, and support knowledge bases to diagnose and repair IT problems while avoiding the high cost and time delays associated with in-person service visits. In case your Montana company is located outside of the larger metro areas such as Billings, Missoula, or Great Falls, your local network systems support choices may be limited in technical capability, or unavailable during a crisis. This can result in a computer network that is unstable or causing productivity loss due to technical problems continuing for too long. Progent's staff of expert network consultants average more than 10 years of real-world computer industry experience, in the trenches of network systems support, performing a wide range of technical tasks for a diverse range of customers. This means you obtain not just the technical competency needed for the task, but an expert with demonstrated methods for applying that expertise to provide efficient network solutions.
ProSight LAN Watch Server and Desktop Monitoring Service
ProSight LAN Watch is Progent’s server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management technology to help keep your network running efficiently by checking the health of critical assets that power your business network. When ProSight LAN Watch detects a problem, an alert is sent immediately to your designated IT personnel and your assigned Progent consultant so that any looming issues can be resolved before they can disrupt your network. Find out about Progent's complete ProSight series of value-priced managed services for small and medium-size businesses.
ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
ProSight Reporting is a growing suite of real-time and in-depth reporting tools designed to work with the leading ticketing and remote network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. For details, visit ProSight Reporting for ticketing and network monitoring platforms.
Easy Sign-on and Pricing Structure
Progent's simplified by-the-minute billing model has no complex contracts, retainers or hidden charges. Many competitors have minimum billable time or other extra charges that increase support costs. For remote support from Progent during regular working hours, you only pay for the actual time spent resolving your issue. If it only requires ten minutes to solve your issue, then you only pay for ten minutes. For advance scheduled on-site service work booked more than 24 hours in advance, you are billed only for the time when a Progent expert is actually onsite working on your problems. Just Progent's competitive per-minute rate. For urgent same-day on-site service calls, you may be billed for our engineer’s travel time, but not an increased emergency rate. Since Progent has a large pool of engineers located within the entire service territory, an available engineer is usually close by to assist. Progent can in addition provide on-premises technical support to the majority of zip codes in the U.S. within 24 hours of receiving a support call. Progent's online support group has provided assistance to small companies in every state (Refer to Progent's nationwide testimonials.)
ProSight Network Audits for Assessing Network Infrastructure Health
ProSight Network Audits offer a quick and affordable alternative for small and mid-size businesses to get an unbiased assessment of the health of their network. Based on a selection of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how well the deployment of your essential network devices adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits like a more manageable and more secure Active Directory implementation. Both options also provide the long-term benefits of state-of-the-art remote network monitoring and management technology. These advantages can include lower-cost network management, better compliance with government and industry security requirements, higher utilization of network resources, faster troubleshooting, more dependable backup and restore, and higher availability. For details about ProSight Network Health Checks and to view sample reports, go to ProSight Network Audits.
Microsoft 365 Cloud Migration Consulting
Progent offers the services of a Cloud Solutions Architect to help you to plan a smooth move to Microsoft 365 tailored to your IT environment. Prior to presenting this migration plan, Progent's cloud consultant will conduct a set of information gathering exercises that include running tools such as IdFix, the Exchange Best Practices Analyzer (ExBPA), and custom scripts for reviewing your Active Directory, messaging, and Mobile Device Management (MDM) setup. Critical information that cannot be found using these methods will be found via interviews with your IT team. Find out additional information about Progent's Microsoft 365 cloud integration expertise.
Ekahau-certified Wi-Fi Site Planning Consultants
Progent's Ekahau-certified Wi-Fi site design experts can help your business to plan, deploy, optimize, manage and debug a Wi-Fi solution optimized for your environment. Progent offers online or on-premises expertise for Ekahau Pro for predictive Wi-Fi design, Ekahau Sidekick for onsite RF measurement, Ekahau Analyzer for debugging RF problems, Ekahau Insights for monitoring the health of multiple Wi-Fi sites, and Ekahau Capture to capture Wi-Fi packets with the Ekahau Sidekick appliance to assist wireless experts to fix tough Wi-Fi issues.
Consulting Expertise for SCOM 2016
System Center 2016 Operations Manager (SCOM 2016) helps to ensure consistent performance and dependable uptime for key workloads by providing centralized, mixed-platform tracking of physical and virtual infrastructure deployed throughout on-premises systems and private and public clouds. Progent's SCOM consulting group offers world-class remote and onsite expertise to help organizations of all sizes to plan, implement, tune, update and repair Operations Manager 2016 deployments. Progent's Operations Manager 2016 consulting experts can help your company to migrate to SCOM 2016 from older releases of Operations Manager or from other IT infrastructure monitoring products, or integrate a variety of monitoring tools into a cohesive infrastructure management ecosystem. Progent can also help you expand your Operations Manager 2016 environment to include resources based in public clouds by delivering Azure consulting and Amazon AWS hybrid cloud expertise. In addition, Progent can assist you upgrade from SCOM 2016 to more recent versions such as SCOM 2019 and SCOM 2022
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Stealth Penetration Testing Services
Stealth penetration checking is an important part of any comprehensive network security plan. Progent's security experts can run extensive intrusion checks without the knowledge of your organization's in-house IT resources. Unannounced penetration testing shows whether current security defense tools such as intrusion incident warnings and event history monitoring are properly configured and consistently observed. Progent can provide continuous autonomous penetration testing to define your internal and external attack surface and to identify ways that vulnerabilities, unsafe configurations, stolen credentials, skipped patches, and ill-advised IT product defaults can be combined by hackers into the multi-front attacks common to modern strains of ransomware. Learn more about Progent's Stealth PEN Assessment Services.
Palo Alto Networks PA-Series Firewall Planning and Integration Services
Progent's Palo Alto Networks firewall experts can help you choose, deploy, and manage Palo Alto Networks PA-Series firewalls to create a modern cybersecurity solution that spans your on-premises and cloud-based assets and protects all users at any location with any endpoint device. To find out more, see Progent's Palo Alto Networks PA-Series firewall integration services.
Comprehensive Support Services for Systems at Colocation Sites
There are several hundred enterprise-level Internet Data Centers in major metropolitan areas across the U.S.. Progent's colocation consulting professionals can enhance your network's fault tolerance and performance by helping you choose a remote data center facility that addresses the specific requirements of your business including geographic proximity, space, connectivity, budget, and value-added features and services. Progent’s data center support services are intended for companies with equipment housed at colo hosting facilities and in need of timely in-person service at the colocation site plus remote help from Microsoft and Cisco Premier experts. Progent offers a selection of co-location center consulting services such as network topology evaluation, Windows and Linux server installation and maintenance, troubleshooting for server and telecommunications networking, development and deployment of high availability configurations, architecting and implementing layered security structures, firewall configuration and troubleshooting, designing load balancing environments, and planning high-availability server cluster systems.
VMware Site Recovery Manager (SRM) Disaster Recovery Solutions
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to define, automate and verify a repeatable workflow for restoring applications and services rapidly following a breakdown. Site Recovery Manager provides centrally managed and automated recovery, application mobility, plus non-disruptive site relocation, failback and site re-protect. SRM also enables non-intrusive testing for disaster recovery, upgrades and fixes and can generate reports to confirm full service recovery, validate SLAs and demonstrate disaster recovery compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to design, configure, test and maintain a DR system based on VMware SRM.
Get in Touch with a Progent Network Consultant
To learn how you can access a Progent network consultant for online or on-premises help, call
An index of content::
Wireless LAN Site Survey Network Engineer
Remote Wireless Site Survey Computer Engineer
Progent's wireless site survey services assist you to design, deploy and debug a Wi-Fi network optimized for your environment, offering your business a WLAN that has the reception, speed, capacity, data protection, and hand-off ability your company requires.
Android printing Technology Consulting Services
Google Android integration Troubleshooting
Progent's seasoned group of network consultants and application specialists have extensive experience providing online and onsite support for businesses of any size who want to integrate Android phones and tablets into their information systems so that users can work together while on the go. Progent offers the breadth of skills to solve network problems that involve numerous vendors and that entail a mix of legacy and current information technology. Progent provides budget-friendly online consulting to help you with any aspect of designing, deploying, managing and troubleshooting your BYOD solution. Progent can deliver occasional technical support to help you to handle especially stubborn IT issues, or Progent can provide outsourced or co-sourced project management services to help you complete major IT projects on time and on budget. Progent can help with on-premises, cloud-based, or hybrid network environments and offers support for all major operating systems, applications, management utilities and hardware infrastructure. Progent also can provide customized group or individual training to show you how to manage and use Android phones and tablets securely and productively.
Microsoft LCS Server 2007 Configuration
Microsoft LCS Server IM IT Services
MS Communications Server delivers Instant Messaging and presence as part of an extensible, enterprise-grade solution featuring enhanced protection, seamless integration with popular Microsoft software, an extendable, standards-based development environment, and compliance with regulatory requirements such as HIPAA, Sarbanes-Oxley, and GLB. Your enterprise can benefit from cost savings and elevated operational efficiencies, enhanced individual productivity, and stronger intellectual property security with this easy-to-manage, fault-tolerant IM platform. Successful implementations of Microsoft Office Communications Server call for careful planning and consideration prior to installation. Progent's Microsoft-authorized professionals can deliver the expertise necessary to deliver all the benefits of Office Communications Server across your entire corporation.
Small Business Network Consulting Firm Microsoft Desktop
PC Desktop Computer Network Firms
Progent can provide a wide array of low-cost online and onsite consulting services to assist your business to configure, manage, and troubleshoot workstations and mobile devices based on Microsoft Windows, Apple macOS/OS X, iOS, Android, or Linux.
Emergency Aten IP9001 Professional
American Megatrends MegaRAC Consultancy
Remote management cards give network managers full control over a server without the requirement for a personal visit. Using these server management cards, all console screen information plus keyboard and mouse operations are exported to an off-site session to an IT professional who can be situated anywhere with Internet access. Progent's Microsoft and Cisco certified engineers can help you to plan, deploy, and manage a fault-tolerant company network that incorporates remote server management cards and Progent can use these remote server management cards to deliver low-cost remote technical help. Progent has experience with a number of remote management cards including Aten IP9001 remote server management cards, American Megatrends remote management cards, Dell DRAC cards, HP Lights-Out remote management cards, and Peppercon eRIC remote management cards.
Microsoft SQL Server 2008 On-site Technical Support
SQL 2008 Analysis Services Consultant Services
Progent's Microsoft-Premier SQL Server consultants offer an array of support services to help small and midsize businesses to design, implement, administer, and troubleshoot SQL 2008 solutions in order to gain the optimum competitive advantage from this state-of-the-art database management platform. In addition, Progent offers consulting expertise for network infrastructure, enterprise-wide protection, and software programming to increase the business benefit of your SQL Server investment.
Immediate SCCM 2012 Online Troubleshooting
Technical Support Services SCCM 2012 Application Deployment
Progent can assist your business to prepare for, implement, and administer Microsoft System Center 2012 R2 Configuration Manager. Progent can help you to migrate efficiently to Configuration Manager 2012 from an older device and application management solution or help you to enhance your existing SCCM 2012 environment to accommodate your evolving business needs. Also, Progent can help you to build an infrastructure that extracts the most value from SCCM 2012 by providing expertise with related Microsoft technologies including Active Directory Domain Services (ADDS), Microsoft SQL Server and SQL Server Reporting Services, and Internet Information Services (IIS).
IT Consultant Internet Security and Acceleration Server 2006
ISA 2006 Firewall Engineers
Application Publishing with ISA Server 2006 allows greater protection of intranet resources while enabling increased efficiency by making these applications accessible to authorized remote users. Internet Security and Acceleration Server can protect corporate applications, services, and information across all network components with application-layer filtering and powerful publishing tools. Progent's Microsoft-expert ISA Server 2006 consultants can show you how to design, deploy, set up, and support Internet Security and Acceleration Server 2006 on your system so that your company benefits from a smart and affordable combination of security, convenience, and performance.
SentinelOne Endpoint Detection and Response Engineers
SentinelOne Singularity Complete Reseller Information Technology Consulting
Progent is a reseller and integrator for SentinelOne's Singularity product family, a subscription-based, cloud-centric cyberthreat management solution that includes AI software and expert services to deliver cutting-edge endpoint detection and response (EDR).
SentinelOne Vigilance Respond MDR Integrator Support Outsourcing
SentinelOne Next Generation Endpoint Protection Consultants
Progent is a dealer and integrator for SentinelOne's Singularity product line, a subscription-based, cloud-centric cyberthreat management solution that includes AI software and advanced services to provide comprehensive endpoint detection and response (EDR).
Fault Tolerant Server Clustering Online Troubleshooting
Windows 2003 Cluster Support and Help
Progent offers Microsoft Windows 2003 Cluster Server assistance to help your company implement fault-tolerant server clusters designed to deliver 24x7 operation. Windows cluster servers for non-stop systems include Microsoft Windows 2003 Cluster Server, SQL Cluster, and Exchange Cluster. By assisting you t build non-stop clustered server environments based on Windows Clustered Server 2003, Progent's Premier Windows professionals make sure that your high availability clustered servers are set up to maximize the competitive value of your IT network.
Outlook for Mac Online Help
Support Outsourcing PST files and Outlook for Mac
Microsoft Exchange and Macintosh workstations can co-exist efficiently. Progent's Mac and Microsoft certified consultants can show you how to set up Microsoft Entourage and Microsoft Exchange Server so your Mac users are able to work closely with teammates who use Outlook. With Exchange and Entourage 2008 for Mac, Exchange and Mac systems can coexist, allowing Mac users to get and send messages, examine the GAL, import addresses, synchronize calendars, and alert people to meetings via your Exchange account. Progent will make sure that your Microsoft Server is appropriately set up and that WebDAV and Outlook Web Access are working. Progent also can provide specialized one-on-one Entourage education.
Dynamics GP Development Consulting
Dynamics GP Web Services Consultant Services
Progent's seasoned solution designers and programmers can assist your business to create customizations to Microsoft GP/Great Plains that support the special needs of your business while retaining the advantages of seamless Windows integration and connectivity. Progent can also offer help with a selection of software development tools that can be used to create integrations with Microsoft Dynamics GP/Great Plains. These tools include Microsoft Dexterity, Modifier with VBA, Visual Studio Tools for Microsoft Dynamics GP, Continuum, eConnect, Web Services for Dynamics GP, and Integration Manager.
Project Planning Consultant Services
Enterprise Project Management Consulting Services
For advanced project management assistance, Progent can provide the services of senior IT experts with years of experience in technology management, application development, and business process engineering for organizations ranging from Big 4 companies to dot-com startups to state government agencies. These proven IT managers can provide project management expertise to assist enterprise clients adhere to best practices to ensure that strategic projects are completed on schedule and on budget.
Duo Two-factor Authentication (2FA) Remote Consulting
Duo Two-factor Authentication (2FA) Outsourcing
Progent's Duo managed services incorporate Cisco's Duo cloud technology to defend against compromised passwords by using two-factor authentication. Duo supports one-tap identity confirmation on Apple iOS, Android, and other personal devices.
Juniper Netscreen Network Consulting
24x7 Symantec Technology Consulting
Progent offers organizations of any size expert consulting for Intrusion Protection Systems and IPsec VPN products from leading firewall and Virtual Private Network security vendors such as Palo Alto Networks, WatchGuard, Juniper, Fortinet, and SonicWall. Progent can help you design a comprehensive security plan and choose appropriate technologies from multiple suppliers to support your security goals while sticking within your spending restraints.
macOS Remote Technology Professional
OS X Troubleshooting Specialists
Progent offers nationwide remote phone support and consulting services for businesses that run macOS and OS X networks or whose IT systems include a mix of Mac and Microsoft technology. Progent's consultants offer macOS and OS X clients a range of services including desktop assistance, upgrading to the most recent edition of macOS from earlier versions of macOS or OS X, plus help with Mac applications. Progent's specialists in Apple technology can also assist you with Apple iPhone and iPad integration and management, or migrating to Apple's iCloud services. Online IT help provides maximum leverage for your information technology budget by protecting user efficiency and shortening the hours charged for network repair services. Sophisticated online support technology and experienced technicians and engineers allow Progent to handle most IT issues without wasting time and expense by going to your location. In most of cases your network problems can be dealt with by telephone or via a combination of phone support and remote access. Progent can make available Cisco certified CCIE infrastructure engineers and CISA premier security professionals to help you with the most challenging system problems.
Consultant Lync Server 2013 and SQL Server
Consulting Services Lync Server 2013 Persistent Chat
Microsoft Lync Server 2013, renamed Skype for Business, enables organizations of any size to create a manageable and protected communications environment that supports the modern Bring-Your-Own-Device computing style with IM, presence, web meetings with app sharing and whiteboard, as well as IP-based and PSTN calling across a wide assortment of stationary PCs and handheld clients. Progent's certified Lync 2013 consultants and network integrators can assist you to assess the advantages of Lync Server 2013, create an on-premises, cloud-based (with Lync Online) or hybrid topology appropriate for your current and long-term plans, implement Lync 2013 in a way that expedites your ROI, and deliver custom webinar and onsite training to your IT team and end users. Progent offers in-depth expertise in critical components of a Lync 2013 deployment including Windows Server, SQL Server and Exchange, and Progent can help you to integrate Lync 2013 with popular Microsoft Office and Microsoft 365 apps including Outlook and PowerPoint.
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