For small company networks located in the state of Montana, Progent's Microsoft and Cisco certified engineers can deliver remote phone support and remote troubleshooting to repair your network systems issues fast and cost effectively. Progent has acquired enterprise-level expertise, advanced software tools, and support knowledge bases to troubleshoot and repair IT problems while avoiding the expense and time delays normally associated with onsite technical service calls.

If your Montana company is situated outside of the larger metropolitan areas such as Billings, Missoula, or Great Falls, your nearby computer network support choices may be limited in expertise, or unavailable during an emergency. This results in a network environment that is unpredictable or causing efficiency loss due to technical problems persisting for too long. Progentís staff of field proven network engineers average more than twelve years of real-world industry experience, in the trenches of network systems support, performing a large range of technical projects for a extensive range of customers. This means you get not only the technical competency needed for the task, but an expert with proven methods for applying those skills to provide excellent network solutions.

Remote Technical Support for Microsoft and Cisco-based Network Environments
Progentís Technical Response Center provides world-class online support for Microsoft Windows and Cisco-based networks anywhere in the United States. Progent's certified professionals have the knowledge and experience to help you to troubleshoot and solve difficult network problems rapidly and affordably. The scope of technical expertise represented by Progent's staff of consultants makes it possible to escalate even the most difficult issues to the right specialists as necessary. Whether you require occasional phone support and online troubleshooting or ongoing availability of a Helpdesk Technical Response Center, Progent's consultants can provide your company with enterprise-level expertise without the cost and administrative hassle of running a big internal IT organization.

NetWare vSphere and vCloud Integration and Troubleshooting
Progent offers the assistance of a certified VMware VCDX consultant to help you design, configure, administer and troubleshoot VMware vSphere and vCloud-based virtualization solution for local datacenters, cloud environments, or hybrid cloud systems. Progent's VMware vSphere consultants offer world-class knowledge for installing and configuring VMware Site Recovery Manager (SRM) and VMware's NSX network virtualization platform for disaster recovery and business continuity. Progent offers extensive experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRO and vCloud Suite used for managing private and hybrid cloud environments that deliver high availability, fault tolerance, and application mobility.

Some Examples of Online Consulting Services Offered by Progent for Cisco Routers
Some of the typical online Cisco router support services available from Progent's certified Cisco experts are setting up domain name, IP addressing, routing maps, NTP, and user accounts; setting up HSRP, aggregation, BGP to EIGRP redistribution, and ECN gateways; reviewing BGP peering arrangements, routing maps, and BGP peering arrangements; updating router's IOS image; setting up and confirming router failover; fixing VPN tunnel and routing issues; creating a network diagram and documenting router setup; plus security and fault tolerance planning.

Business Intelligence Reporting and Analytics Consulting and Development
Progentís BI reporting consultants can provide remote and onsite consulting to help your organization with any aspect of BI reporting ranging from debugging or enhancing applications to planning and implementing an advanced business intelligence environment. Progent's management reporting consultants can help you to support your existing reporting environment, assist you to upgrade reports and databases from a discontinued reporting product to a current one, and deliver custom remote mentoring to meet your individual requirements. Progentís business reporting professionals can provide experience in the leading business analytics reporting tools such as the SQL Server business intelligence stack (SSIS, SSAS, and SSRS), Microsoft Management Reporter/FRx, Office Access, Crystal Reports, Microsoft Power BI, Excel business analytics add-ins such as Power Pivot and Power View, Report Designer and Report Builder.

Google Android Smartphone and Tablet Integration
Progent's Android phone and tablet integration consultants have years of experience delivering online and onsite support for organizations of all sizes who need to integrate Android phones and tablets into their IT systems so that mobile clients can work together from anywhere. Progent offers the breadth of know-how to solve network issues that involve numerous manufacturers and that represent a combination of legacy and up-to-date information technology. Progent offers budget-friendly online consulting to help you with any stage of planning, configuring, managing and troubleshooting your Bring-Your-Own-Device (BYOD) environment. Progent can provide occasional support to help you to handle particularly challenging IT problems, or Progent can provide comprehensive project management services to ensure that you complete major IT projects on schedule and on budget. Progent can assist with local, cloud-centric, or hybrid network environments and offers expertise with operating systems, apps, management tools and network infrastructure. Progent also offers specialized group or one-on-one classes to show you how to manage and operate Android phones to maximize their business value.

The Progent Test and Design Lab at the Herakles/Quality Technology Services Data Center
Progent's Test and Training Lab located at the QTS (formerly Herakles) Data Center in Sacramento can be used for piloting mission-critical applications, developing efficient migration methodologies, evaluating and optimizing performance, designing or verifying disaster recovery strategies, resolving compatibility problems, and building training environments for new products and technologies. For Progent customers who lack adequate in-house resources to assemble proper test systems, the lab reduces capital costs and technical risk and helps keep vital IT projects on schedule.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to assess your company's ability to stop or recover quickly after a ransomware incident. Progent will consult with you directly to collect information concerning your existing security profile and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow best practices to deploy an efficient AV and backup environment that meets your business requirements. For additional information, refer to The ProSight Ransomware Preparedness Report Service.

Dynamics GP (formerly Great Plains) Consultants
Dynamics GP 2015 R2 (formerly Great Plains) introduces a revamped design that improves cloud integration, works with popular smart phones and tablets, allows one-time sign-on with Microsoft Azure Active Directory, and tightens security. Progent's certified Dynamics GP 2015 R2 consultants and developers offer the depth and breadth of technical skills and experience to resolve the many technical and business challenges associated with deploying and managing Dynamics GP 2015 R2 and can help you to perform a smooth migration that will optimize the business value of your investment in this mission-critical platform.

Barracuda Backup Cloud and Offsite Backup and Disaster Recovery
Barracuda Backup is an affordable, subscription-based backup and disaster recovery service for small and medium-size organizations. A Barracuda Backup solution can include a purpose-built physical appliance built by Barracuda or a virtual appliance with similar functionality but which utilizes your existing storage hardware. Barracuda Backup protects vital business data produced locally, at one or more remote sites, or in the cloud. For disaster protection, you can replicate data to the Barracuda Cloud, to Amazon AWS, or to any location with a physical or virtual Barracuda appliance. Progent is a Barracuda partner and Progent's Barracuda Backup consultants can provide a broad range of consulting support services to help your business to plan, configure, manage and repair a BDR system built on Barracuda technology. For details, visit Barracuda Backup and disaster recovery consultants.

Cisco Unity Connection and Unity Express (CUE) Configuration and Support
Cisco Unity Connection, an integrated extension of Cisco Unified Communications Manager, is a unified voicemail system that facilitates productive collaboration by offering flexible set of options for accessing voice messages within a framework that is simple to deploy and maintain. Unity Connection allows you to read and manage your voicemail from your Exchange inbox, web browser, Jabber, a Cisco Unified VoIP endpoint, a smartphone, or a tablet. Unity Express (CUE), available in certain Cisco ISR routers, offers affordable voicemail, integrated messaging, interactive voice response, and greeting functions for small to medium businesses (SMBs) and corporate branch offices with up to 500 voice mailboxes. Progent's Cisco-certified CCIE consulting experts can provide Cisco Unity Connection and Unity Express (CUE) integration and troubleshooting support to ensure that your CUE solution delivers maximum competitive value.

Data Protection Manager Consulting Services
System Center 2016 Data Protection Manager provides small and mid-size organizations near-continuous backup and simplified restore capabilities for Microsoft environment. SCDPM 2016 delivers application-aware protection for key workloads like Microsoft SQL Server, Exchange Server and SharePoint, protects Windows and Linux VMs, works with virtual machines hosted by Windows Hyper-V and VMware, and integrates seamlessly with Azure for cloud-based backup and recovery. Progent's Microsoft-certified DPM 2016 consultants can assist you to design, deploy, administer, and troubleshoot a multi-site backup/restore solution built around DPM 2016. Progent can help you to upgrade from an older release of Data Protection Manager or from an outdated system, and Progent can tune your DPM 2016 ecosystem for on local, hosted, cloud or hybrid deployment models. Progent can provide remote or onsite support and can deliver as-needed guidance to resolve challenging issues or provide comprehensive project management or co-management services to make sure you complete your Data Protection Manager 2016 initiative on time and on budget.

Certified Expertise for Information Assurance and SIEM Solutions
GIAC (Global Information Assurance Certification) was established in 1999 to certify the knowledge of network security experts. GIAC certifications are acknowledged by businesses and government organizations around the world including and the United States National Security Agency (NSA). Progent's GIAC-certified information assurance consultants offer support for all of the network security services covered under GIAC certification such as evaluating network security mechanisms, incident management and response, traffic analysis, web application security and security information and event management (SIEM) solutions for compliance with government requirements for reporting events.

Contact a Progent Computer Consultant
To see how you can contact a Progent network support expert for online or onsite assistance in , phone 1-800-993-9400 or go to Remote Computer Support.