Consulting and Technical Support for BlackBerry Environments
RIM BlackBerry SupportBlackBerry mobile smartphones were at one time among the most successful solutions for maintaining mobile connectivity to messaging, scheduling, web applications, and other critical business information. Progent offers Monterey, California businesses the services of BlackBerry-certified experts who can assist businesses to maintain their BlackBerry deployments or migrate efficiently to a modern smartphone platform.

As the sophistication of small business networks has expanded, and as the need for enterprise-class protection, reliability, and disaster recovery has grown to be the standard for companies of any size, effective integration and support of RIM BlackBerry solutions has become more difficult. To address issues such as security, business continuity, and synchronization of BlackBerry smartphones with a variety of messaging systems and company databases, small businesses frequently resort to external consulting professionals who specialize in BlackBerry integration and maintenance.

Progent offers the expertise of BlackBerry-certified consultants who can assist small organizations to design, administer, and troubleshoot BlackBerry-based solutions affordably and efficiently, doing away with the necessity for an internal BlackBerry solutions expert and reducing the cost and stress of maintaining wireless work groups. Progent's BlackBerry specialists have extensive backgrounds working with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISM and CISA-certified network security professionals. This breadth of experience, combined with Progent's efficient online service delivery capabilities, provides small companies a budget-friendly alternative for incorporating BlackBerry products seamlessly into their IT network.

Progent's experts can assist you with SQL Server 2016 integration and development consulting, Microsoft SQL Server 2014 configuration and Microsoft Exchange Server setup so that your database and email infrastructure operate optimally with BlackBerry Enterprise Server. Progent can also assist you to upgrade from previous releases of BlackBerry and Microsoft software, set up streamlined administration tools to enable you to monitor and control BlackBerry devices across your company, define security policies that are right for your business, customize wireless software, and make sure that your IT network infrastructure is properly configured to accommodate your BlackBerry users. Also, Progent's disaster recovery specialists can help make sure that your BlackBerry information is incorporated in your scheduled backup procedures in order that it can be recovered quickly and thoroughly.

Santa Cruz-Monterey Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Santa Cruz and Monterey Counties.

Onsite IT Consulting
Progent locations in Santa Cruz-Monterey Bay Area

City Address Phone Link
Monterey 419 Webster Street
Monterey, CA 93940
United States
(831) 824-2134 Monterey Network Support Services
Salinas 1615 Bunker Hill Way
Salinas, CA 93906
United States
(831) 400-1300 Salinas Network Support Services
Santa Cruz 101 Cooper St, #4526
Santa Cruz, CA 95060
United States
(831) 600-4300 Santa Cruz Network Support Services


Integration Help for BlackBerry Enterprise Server (BES)
RIM's high-end solution for managing big groups of BlackBerry wireless handsets is the BlackBerry Enterprise Server. This sophisticated software enables Exchange Server, IBM Lotus Domino, or Groupwise clients to transmit and receive messages that stay encrypted during transit to ensure maximum data protection. BES Server also simplifies a broad selection of crucial administrative jobs ranging from BlackBerry configuration and updates to wireless security and fault tolerance.

BlackBerry Enterprise Server Troubleshooting Help

Progent's BlackBerry-certified engineers can show you how to use BlackBerry BES Server to do basic tasks like:

  • Deploy and manage applications
  • Plan device, application, and policy updates
  • Upgrade BlackBerry device firmware remotely
  • Control user settings with BlackBerry's extensive library of policies

Progent's BlackBerry-premier consultants can also help your company to utilize BlackBerry BES Server to perform important tasks not available with the entry-level BES Server Express. These procedures include:

  • Configure and manage BlackBerry's fault-tolerant infrastructure using virtual servers
  • Install BlackBerry devices wirelessly
  • Set custom administration roles
  • Automatically track and analyze the overall health of your BlackBerry system

Progent's Remote BlackBerry-certified Consulting Services is Fast and Economical
For companies in Monterey, California who require quick and affordable help from a certified RIM BlackBerry support professional, Progent delivers efficient online help from a veteran support staff who have provided network solutions to companies in each state in the country. (Refer to Progent's client testimonials.)

Online consulting services avoids travel costs and enables specialists to resolve technical issues rapidly, allowing you to reduce wasted productivity. Progent's BlackBerry specialists have been awarded accreditations in the entire range of BlackBerry technologies and offer expert support in areas including resolving synchronization issues, setting up BlackBerry Enterprise Server, and creating a protected, fault-tolerant network architecture for RIM BlackBerry users. Certifications earned and skill sets offered by Progent's BlackBerry professionals include:

BlackBerry Certified Support Specialist
RIM BlackBerry ExpertsProgent's BlackBerry Certified Support Specialist can assist your business to perform basic technical functions such as setting up BlackBerry smartphones and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, choosing account configurations, setting up messaging filters, modifying user profiles, update BlackBerry smartphones, transmitting service books, and installing BlackBerry Desktop Manager to run with your corporate messaging software. Progent's seasoned experts can also assist your business to troubleshoot a wide range of issues concerning synchronization, device detection, email reconciliation, web browsing, wireless connectivity, IM, PC application installation, and BlackBerry Desktop Redirector.

As a top innovator in delivering nationwide remote consulting services for small business IT networks, Progent can provide responsive and economical contact with a BlackBerry Certified Support Specialist. Progent's remote technical support skills keeps your mobile support costs at a minimum and, by handling issues promptly, optimizes the productivity of your BlackBerry smartphone users.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has high-level skills for deploying, managing, monitoring, and troubleshooting one or multiple BlackBerry BES Servers in an email environment powered by Microsoft Exchange Server. Progent's BlackBerry-certified consultant offers support skills in important technologies associated with BlackBerry integration such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, email architecture, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and IT policies. Progent can help you to install and delete BlackBerry smartphone clients on Exchange and Microsoft Active Directory, set up, monitor, and manage BlackBerry BES Server, administer BlackBerry smartphones and user accounts, back up and support storage groups, configure permissions, install the Mobile Data System (MDS) and Instant Messaging, implement push and pull access control lists, manage Exchange Server data flow, create, edit, and assign wireless LAN and Virtual Private Network configurations, implement SNMP traps, and generate reports to summarize SNMP data.

Progent's BlackBerry consultant can support your BlackBerry technology in a variety of settings that can include Windows 2K, 2003 or 2008 Servers, Microsoft Windows XP, Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also help you to utilize tools such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer ExpertsProgent offers the services of a BlackBerry Certified Solution Designer to help your company to plan, install, test, troubleshoot, and document a wireless solution based on the integration of the BlackBerry Enterprise Solution, Exchange Server, and Active Directory. Progent's high-level engineering support services for BlackBerry technology include business and technology needs analysis, system design, deployment strategy and implementation, performance optimization, design of a high-availability environment, information backup and business recovery consulting, and security design.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to define your functional objectives and to create a mobile wireless solution that meets your IT budget and supports your business plans. Progent can clarify the implications of your operational processes on the design of a BlackBerry Enterprise Solution, assess your current network architecture's suitability to support a BlackBerry BES Server, help you to determine which management model and hardware products match your requirements, and analyze your email and messaging environment configuration. Progent can also help you understand the performance implications that the BlackBerry Enterprise Server, Microsoft SQL Server, and Exchange Server have on each other so you can make smart choices concerning alternatives for software editions, server hardware and storage, network design, and application configuration.

To maximize system protection, Progent's BlackBerry consultant can assist you to choose and configure appropriate security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISSP and CISM-certified security specialists to perform company-wide security assessment and compliance validation and recommend enhancements to account for your BlackBerry environment.

Call or Email Progent to Get Assistance from a BlackBerry-Qualified Professional
To ask Progent about professional support for BlackBerry mobile wireless technology, phone 1-800-993-9400 or go to Contact Progent.



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    Cisco's Catalyst family of wireless controllers streamline the administration of Wi-Fi networks by unifying the configuration and management of wireless APs, optimizing wireless throughput by reducing the impact of radio frequency congestion, improving wireless uptime with rapid failover, and hardening security by identifying threats and filtering network traffic based on user class and location. Progent can help you to deploy Cisco wireless LAN controller appliances to manage and monitor wireless LANs of any size. Progent can assist you to administer and troubleshoot your existing Cisco-based Wi-Fi environment or carry out an efficient migration to Cisco's latest wireless controller technology.

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    Progent's Microsoft-certified consultants have more than 10 years of experience planning, deploying, optimizing and repairing Microsoft SCOM environments and offer organizations of any size expert remote or on-premises consulting support for Microsoft SCOM 2012. Progent can help your company to design an architecture for SCOM 2012 servers that provides the performance and resilience required to watch over your IT resources effectively, whether your datacenters are on-premises, in the cloud, or a hybrid environment. Progent's SCOM consultants can also help you to install and customize System Center 2012 Operations Manager management packs according to leading practices for monitoring network fabric and both Microsoft and 3rd-party applications and services. Also, Progent can deliver responsive remote or on-premises troubleshooting to assist you to remediate serious issues detected by System Center 2012 Operations Manager.

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    Microsoft allows you to create transparent hybrid ecosystems that integrate Office 365 Exchange Online and local Exchange systems. This allows you to have certain Exchange mailboxes located on your physical datacenter or private cloud and other mailboxes resident on Office 365. Progent's Microsoft-certified consulting team can assist your organization with any phase of planning, integrating and troubleshooting your hybrid Office 365 Exchange Online solution. Progent's Exchange specialists can provide occasional expertise to help you through challenging technical issues and also can provide extensive project management outsourcing to make sure your hybrid Office 365 initiative is completed on schedule and on budget.

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    Microsoft Exchange and Apple Mac computers can co-exist efficiently. Progent's Apple and Microsoft certified consultants can show you how to install Microsoft Entourage and Microsoft Exchange Server so your Apple Macintosh users can collaborate with teammates who use Microsoft Outlook. With Microsoft Exchange and Entourage 2008 or 2004 for Mac, Exchange and Apple Macintosh software can coexist, enabling Mac users to receive and send email, search the Exchange global address list, import addresses, synchronize calendars, and alert people to conferences via your Exchange account. Progent will verify that your Exchange Server is properly configured and that WebDAV and Outlook Web connectivity are working. Progent also can provide customized onsite Entourage education.

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    Progent is committed to knowledge transfer from Progent's support experts to clients. By educating clients to handle technical issues that are within their scope, Progent is able to concentrate on offering high-value services where Progent has little competition. Medium-size companies who utilize trusted independent consultants or who employ in-house IT staffs benefit when Progent transfers knowledge about critical technology and tested processes to make their networks more reliable, protected, and productive.

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    Progent offers a broad array of affordable support services to assist your business to deploy, integrate, troubleshoot, and administer workstations and notebooks based on Windows, macOS and OS X, or popular versions of Linux. Progent can provide onsite or remote assistance for individual machines or notebooks or work with your business to design and carry out a company-wide migration to new or revised OS software and applications. Progent can also provide engineers and technical workers to assist your company to prepare for and complete a company relocation or merger organized to cause the least possible interruption to your business.

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    Progent provides three essential types of Helpdesk services : Microsoft and Cisco Helpdesk Outsourcing Services, Virtual Helpdesk Services, and Help Desk Consulting and Staffing Services. Progent is a Microsoft-certified Partner and Progent's Help Desk team of trained Microsoft experts gives your clients easy access to a reliable technical group with extensive experience providing phone support and remote access repair for IT systems based on Microsoft technology. Progent's concentration is on giving the support Call Center a respected reputation as a solid contributor to company productivity. Progent's target is to resolve rather than simply record problems.

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    Progentís Technical Response Center offers low-cost nationwide after-hours online support for networks powered by Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Premier service engineers offer extended hours phone support and remote secure network connection to isolate and repair technical problems quickly and affordably.

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    Progentís professionals offer expertise in a variety of disciplines relevant to mobile networking such as system topology, wireless data synchronization, wireless protection, mobile e-mail, Microsoft Windows Mobile, Research in Motion Blackberry, and wireless application programming. Progent's Microsoft and Cisco certified experts can save your organization work and expense by using their wireless experience to help you select and configure wireless networking solutions that make sense for your company. Progent can also tune your network architecture so that mobile appliances work more reliably.

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    Progent's Microsoft engineers offer in-depth expertise in deploying, operating and debugging all versions of Microsoft Project, Project Server, and Microsoft Project Online and can deliver a wide variety of cost-effective online consulting services following industry best practices to help organizations of all sizes to receive all the advantages of this powerful project management solution. Support services offered by Progent include solution planning, installation and migration, strategies for secure file and status sharing among onsite and offsite users, network infrastructure optimization, and specialized webinar training.

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    Progent can assist small and mid-size companies to provision their offsite workers with transparent access to public cloud services.

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  • Top Rated Microsoft Certified Exchange 2013 Upgrade Specialist Exchange 2013 Upgrade Consulting Services
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  • Urgent Blackberry Engineer RIM BlackBerry Exchange Technical Support Services
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    Technology Professional ProSight Email Zero Hour Protection

    Progent's ProSight Email Guard uses the services and infrastructure of top data security companies to provide centralized control and comprehensive security for all your email traffic. The powerful architecture of Progent's Email Guard integrates cloud-based filtering with an on-premises security gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. The cloud filter acts as a first line of defense and keeps the vast majority of unwanted email from reaching your network firewall. This reduces your vulnerability to inbound attacks and saves system bandwidth and storage. ProSight Email Guard's onsite gateway appliance provides a deeper layer of analysis for incoming email. For outbound email, the onsite security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to track and protect internal email that stays inside your corporate firewall.

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    Progent can assist you to plan and administer hybrid environments that support Windows and Linux systems and applications in either cloud-based solutions or in hybrid network models that seamlessly combine on-premises resources as well as public clouds. To help you to integrate cloud services with physical datacenters, Progent can provide a variety of public cloud integration services that include Azure hybrid cloud design and deployment consulting, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service development and troubleshooting. Progent has 20 years of experience providing advanced consulting support remotely, and Progent can help you successfully carry out your cloud migration initiatives on schedule and affordably.

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  • WatchGuard Firebox T35 Firewall Network Intrusion Penetration Testing WatchGuard Firebox T70 Firewall Network Security Audit
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  • Peppercon eRIC Consultants
    Immediate Dell DRAC Consultancy

    Remote management cards offer IT administrators full control over a server without the requirement for a personal visit. Through these server management cards, all console screen information plus keyboard and mouse operations are exported to a remote session to a support expert who can be located anywhere with Internet access. Progent's Microsoft and Cisco authorized consultants can help you to design, implement, and support a high-availability company network that includes remote server management cards and Progent can use these remote management cards to deliver low-cost remote technical help. Progent is familiar with a variety of remote server management cards including Aten IP9001 remote server management cards, American Megatrends MegaRAC remote management cards, Dell remote server management cards, HP Lights-Out remote server management cards, and Peppercon eRIC remote management cards.

  • Windows Server 2019 and SCOM Remote Troubleshooting Windows Server 2019 Hybrid Configuration Computer Consulting
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