Progent's Consulting, Help Desk Call Center, and Ticketing for Network Service Organizations in Monterey
ProgentProgentís consulting services for network service organizations in Monterey California enables you to offer your clients Progent's consulting and Help Desk Call Center support with your company's own branding as a seamless extension of your regular network services team. This can put you on the fast track to grow your client base, expand your service offerings, create happy clients, and increase your bottom line.

Progent's roster of network engineers, desktop integration and troubleshooting specialists, IT admins, and cybersecurity professionals have acted as transparent adjuncts to the support staffs of some of the worldís biggest IT service businesses. Progentís range of technical knowledge allows you to add to the capabilities of your IT support business, and Progentís close integration with your support team helps you strengthen and protect your company's brand.

Progent is a network support firm with 20 years of background providing remote expertise to small and middle-size businesses. Progent is a Microsoft Certified Partner and has one of the biggest teams of Cisco CCIE network engineers of any private computer support firm in the world. Progent has provided online technical support and consulting to customers in every state in the country. (Check out recommendations from Progent's clients.)

Providing Progent's Services With Your Own Brand
Progent's reseller program for IT service firms features transparent resale to your clients of professional IT services. Progent invoices your firm exclusively and performs under your direction to deliver your customers consulting and support services under your branding. In addition, Progent has a low-cost Extended Hours Support Service for customers who need access to 24x7 technical support.

Help Desk Call Center and Ticketing Services for IT Service Organizations
Ticketing is fundamental to an effective IT Call Center. But enterprise-grade ticketing systems are not just expensive to acquire and staff, but challenging to configure and manage. Small or niche IT support organizations seldom have the required financial or human resources. Progent's Service Desk and ticketing program gives IT support organizations a practical way to keep their own branding while delivering their clients world-class desktop support services backed by a best-of-breed ticketing platform and reinforced by rapid escalation to high-level experts.

Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Firms
Progent's Service Desk and ticketing solution for IT support organizations takes advantage of Progent's investments in advanced ticketing software, a remote desktop support team, and a group of geographically distributed subject matter experts. You can utilize Progent's ticketing system as a secure tenant or Progent can set up data interchange with your existing ticketing platform. The standard and optional features offered with Progent's Service Desk and ticketing solution allow your IT service firm to increase your support workload, the range of technical issues your business can handle, the number of {geographies you can serve, and your hours of availability.

Important features of Progent's Service Desk and ticketing program for IT support firms include:

  • Progent's online desktop support staff provides Level 1 end user support with 1-hour SLA to begin work during normal work hours.
  • Normal support hours are from 5am to 7pm Pacific Standard Time, five days a week.
  • Extended hours support is available at additional cost.
  • Optional onsite support in major metros is offered across the US at additional cost.
  • You have full control of your clients and billing.
  • Your customers submit requests through your own branded web portal, an 800 number, or by directing a message to your assigned email address.
  • Every end user request automatically becomes an open request in the ticket system.
  • Tickets can be monitored and modified remotely while they are active.
  • Optional escalation of Level 2 and Level 3 problems to Progent's or to your SBEs.
To see more details on Progent's Call Center and ticketing solution, see Help Desk and ticketing services for small businesses.

Progent's Consulting for IT Service Organizations
Progent's consulting for IT service firms allows you to act as a single source for practically all technical guidance and troubleshooting your customers may require. You can build your staff and strategic IT skills at your own pace without being forced to turn down opportunities owing to a gap in in-house expertise or the absence of bandwidth.

Key features of Progent's Reseller Program for IT Service Providers include:

  • Transparent Support: Progent works as a seamless supplement to your internal support group, under your direction, and invoices you rather than your client.
  • Granular Billing: Progent bills by the minute to reign in expenses.
  • Extensive Reporting: Progent utilizes an enterprise-class documentation system to ensure that all IT services performed are thoroughly described. This enables you to transfer service assignments to in-house personnel when you have sufficient staff and appropriate skill sets.
Top benefits of Progent's Reseller Program for IT Service Providers include:
  • Safely Grow Your IT Support Practice: You can easily and efficiently accept more jobs outside your main fields of expertise and serve new territories without assuming the risks associated with expanding your head count too rapidly.
  • Strengthen Your Brand: You can improve your positioning as a comprehensive network support firm by offering more services to more clients under your own brand.
  • Add to Your IT Support Catalog: Progent offers world-class expertise in a wide range of IT disciplines and can act as a reliable reservoir of skills for growing your IT support operations.
  • Rapid Escalation: With a sizable team of high-level IT experts available, Progent can transition rapidly from Tier 1 to Tier 3 support so even the toughest issues can be handled fast.
  • Make Your Clients Happy: Happy clients stick. By joining with Progent, you can continue making your customers successful without ever requiring clients to seek expertise from your competitors.
  • Remote Technical Support Experts: For 20 years, Progent has provided remote IT support ranging from Call Center services to advanced consulting. Efficient online service cuts costs and produces fast results.
  • Advanced Certifications: Progentís engineers have earned top certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other leading vendors. Progent's cybersecurity consultants hold advanced certifications including ISSAP, CISM, and GIAC. Learn more details about Progent's certifications.
To read or download a PDF datasheet describing Progent's program for reselling Progent's IT services under your own name, download Progent's Reseller Program for Network Service Providers.

Progent's Practice Areas for Monterey, California Businesses
Progent's seasoned team of certified engineers offers Monterey, California businesses a wide range of online consulting and troubleshooting expertise. Areas of expertise covered under Progent's reseller program for network service providers include:

Find Out More Details About Progent's Reseller Support for Network Service Firms in Monterey, California
For more information about Progent's reseller program for IT service firms in Monterey, California, call 1-800-993-9400 or refer to Contact Progent.