Fast and Affordable Online Help for Monterey California Computer Systems
Immediate Remote Consulting for Monterey NetworksFor organizations located in Monterey California, Progent offers online support for networks powered by Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified consulting experts have provided remote troubleshooting to companies in all 50 states in the U.S. (Check out testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-qualified network specialists to solve complex networking issues, plus the services of CISSP-qualified cybersecurity consultants to handle high-level security design and diagnostic issues.

Progent's remote support engineers provide excellent value because they possess the practical background and are equipped with the advanced technology needed to solve most information system problems quickly. This reduces direct expenses because solutions use up fewer billable minutes. Remote support also eliminates the expense of sending an engineer to your office. Your company saves additionally with incidental expenses by minimizing or eliminating network outages and associated losses due to business disruption, disgruntled customers and vendors, unproductive workers, and de-focused executives. Progent's advanced online technical support experience is especially valuable in environments that rely on public clouds for critical infrastructure or software such as Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud, or where on-premises IT support may not be an alternative.

Progent's billing policy for remote support is designed to leverage your IT service investment. Progent charges by the minute for phone consulting, so you are invoiced exclusively for the services that you receive. Unlike many online service companies, Progent requires no startup charge or minimum fees. Progent's per-minute billing unit and clean policy for billing avoid situations where fast solutions manage to turn into large tabs. Progent's skill at handling technical issues quickly means your business spends less cash.

Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has refined a set of optimized tools and field-proven methodologies that promote the maximum level of effectiveness for online consulting and troubleshooting for computer networks of all sizes. Progent offers protected Virtual Private Network support for VPN gateways from multiple leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access enables the experts of Progent's online support team to communicate with your company's system remotely without breaching corporate security.

Progent's advanced service reporting system keeps thorough histories of the service that Progent's clients have been provided. Progent's authorized engineers have access to the records of services provided to each Progent client by every Progent consultant. This database of anomalies and responses is stored as a quickly retrievable proprietary database that enables Progent's online support experts to share their knowledge with the whole team to make sure that the efficiency of Progent's technical support grows daily. Progent's high-level accreditations and working associations with major vendors such as Cisco and Microsoft make available other vast support databases and permit quick response from vendors' in-house product engineers with the result that Progent's remote service experts are able to come up with the best solutions in the least time.

Remote technical support services provided by Progent to companies in Monterey California include:

ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent provides a selection of affordable, flat-rate managed services intended to enable small and medium-size organizations to benefit from the same advanced technology deployed by many of the industry's leading enterprises. The ProSight portfolio of IT management outsourcing services covers all critical facets of information technology such as email content filtering, security and compliance, cloud-based backup/recovery, infrastructure monitoring and management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based machine learning technology to defend endpoint devices as well as physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which easily escape traditional signature-matching AV products. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a unified platform to manage the entire malware attack progression including blocking, identification, containment, cleanup, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable in-depth protection for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device management, and web filtering through leading-edge technologies incorporated within one agent accessible from a single control. Progent's data protection and virtualization experts can help your business to design and configure a ProSight ESP deployment that meets your organization's specific requirements and that helps you prove compliance with legal and industry information security regulations. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for urgent action. Progent can also help you to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and medium-sized organizations a low cost end-to-end service for secure backup/disaster recovery (BDR). Available at a low monthly rate, ProSight Data Protection Services automates your backup processes and enables fast recovery of critical data, applications and virtual machines that have become lost or corrupted as a result of component failures, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's BDR consultants can provide advanced support to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPAA, FIRPA, and PCI and, whenever needed, can help you to recover your critical information. Find out more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading information security vendors to provide web-based management and comprehensive protection for all your inbound and outbound email. The powerful architecture of Email Guard combines cloud-based filtering with a local gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. Email Guard's cloud filter serves as a preliminary barricade and blocks the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to external threats and conserves network bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a further level of analysis for inbound email. For outgoing email, the on-premises security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Exchange Server to monitor and safeguard internal email traffic that originates and ends within your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller organizations to map out, monitor, enhance and debug their networking hardware like switches, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network maps are always current, captures and displays the configuration information of almost all devices on your network, monitors performance, and generates alerts when problems are detected. By automating time-consuming management processes, WAN Watch can knock hours off ordinary tasks like network mapping, reconfiguring your network, locating devices that need critical software patches, or isolating performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management technology to help keep your IT system operating efficiently by tracking the health of vital assets that power your business network. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your specified IT staff and your assigned Progent engineering consultant so any looming problems can be addressed before they can impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host set up and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the client owns the data, the operating system software, and the apps. Because the system is virtualized, it can be moved immediately to a different hosting solution without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and safeguard information related to your IT infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as 50% of time thrown away searching for critical information about your IT network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether youíre making enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size businesses to get an unbiased assessment of the overall health of their information system. Powered by some of the leading remote monitoring and management platforms in the industry, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits show you how closely the deployment of your essential infrastructure devices conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant benefits such as a more manageable Active Directory system. Both also include one year of cutting-edge remote network monitoring and management. Advantages can include easier network management, better compliance with government and industry security standards, higher utilization of IT assets, faster troubleshooting, more reliable backup and recovery, and higher availability. Learn more about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a phone interview with a Progent information assurance expert. The fact-finding interview is intended to assess your organization's ability to block or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information about your current AV defense and backup system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to create a cost-effective security and backup/recovery environment that aligns with your business needs. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.

Special Support Services Available from Progent
Progent can provide the skills of world-class remote consulting experts for special IT projects. Billing charges for longer-term consulting projects are set according to the level of expertise of the consultants assigned. Progent's background in these important fields of computer technology allows customers to complete critical projects within budget and on schedule. Progent's special remote engineering services include:

  • Help Desk Call Center Services
    Progent's Help Desk support alternatives for organizations with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Help Desk Call Center services, co-managed Help Desk services, and Call Center operations consulting. Progent's Standard Help Desk Services offer small businesses a complete solution that manages all aspects of remote desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent provides help desk services at a substantial discount off Progent's regular desktop support rates, and Progent can provide the additional option of fast on-demand escalation to Level 2 and Level 3 experts to resolve complex issues.

    Progentís shared Help Desk services make it possible for your business to share the load for Help Desk support seamlessly between your IT staff and Progent's nationwide pool of veteran desktop support engineers and matter experts (SMEs). Progentís Co-managed Help Desk service is a collaborative service desk solution based on the leading professional services automation tool for managing service requests, ticket lifecycle, responsibility, status tracking, and reporting.

    Progent's Help Desk team of veteran network experts gives your clients in Monterey California rapid access to a reliable support resource with substantial experience providing telephone-based support and online troubleshooting for computer environments that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's mission is to earn the Help Desk Call Center perception as a major driver of business productivity, and Progent's target is to resolve rather than simply annotate network issues.

  • Business Applications Support: Education, Customization, and Troubleshooting
    Progent's Applications Experts Group provides remote advanced consulting expertise and education in key application areas including Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also can deliver expertise, programming, and training for familiar Microsoft applications including CRM, Microsoft Project, Microsoft Office 365 Word, and Office 365 Excel. To find out more about Progent's expertise, custom programming, and training offerings, see Progent's Business Application Experts Group.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    System Center 2016 unifies and automates the management of hybrid cloud networks through advanced support for Windows Server 2016 servers, Windows 10; seamless integration of heterogeneous networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class remote and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to design and configure a new deployment of Microsoft System Center 2016, extend or tune your current one, upgrade efficiently from an earlier version of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring Services
    Progent can deliver organizations in Monterey California remote hybrid network monitoring and reporting by providing System Center 2016 Operations Manager expertise and System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt SCOM to fit your business so your network support is proactive and automated. By spotting possible problems before they grow into full-scale emergencies, remote monitoring can minimize inconvenient and expensive service failures. Progent can also use server and infrastructure monitoring tools like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft networks, or networks that support a combination of OS platforms.
How Your Monterey Company Can Contact Progent's Remote Support Experts
To get in touch with Progent about urgent remote expertise with Windows, macOS and OS X, or Linux networks, visit Progent's Urgent Remote Help, telephone 1-800-993-9400, or refer to Contact Progent. For companies and startups in Monterey California, Progent's phone-based computer support specialists can provide expert and cost-effective system support the moment your business needs it. More than a decade of providing online repair services has earned Microsoft Partner certification for Progent's team of engineers and has helped Progent to develop high-end troubleshooting capability and to fine tune online connectivity tools to repair computer problems rapidly while avoiding the expense and lost productivity associated with on-premises service visits.

Even if your Monterey company deals with a regular independent consultant or maintains an in-house IT staff that know how to handle common network problems, Progentís Microsoft certified consultants are available to offer a convenient and transparent remote expansion of your on-site resources for situations when your usual IT support personnel either lack the availability or the knowledge to deal with unexpected system emergencies or especially complex integration problems.

Benefits of Progent's Network Help for Businesses in Monterey California
Progent's online IT consulting services enable your Monterey company to experience the advantages of on-call, enterprise-level IT support without the expense of maintaining a full-time IT organization. Your network will acquire added business worth by being more reliable, efficient, and secure. Benefits to your company include:

  • Seamless virtual extension of your on-site support resources
    With most businesses in Monterey California, nearby computer service providers, whether made up of outside consultants or an in-house maintenance staff, can resolve typical technical issues. However, major troubles sometimes occur when your regular support personnel are overstretched or absent, and some problems may involve IT products that is beyond the scope of your onsite service technicians. In these instances, Progent's online service experts give you a convenient, fast, and budget-friendly solution to augment your local resources and to transfer useful information to increase your ability to handle future problems in-house.

  • Less Dependence on Individual Service Providers
    For IT maintenance, smaller offices often depend on independent freelance consultants. While independent consultants carry smaller internal costs than big service companies and can afford to charge lower rates, they are often overextended, making it difficult to respond quickly to urgent situations. If an independent consultant is busy with another client, sick, on a trip, or in training, the lack of reserve help may require your business to wait for assistance during an IT crisis. As your network grows, network downtime and problems with critical software are more expensive. The money you thought you were saving on an independent can be eaten up quickly by lost productivity. Progent provides a dependable source of backup service experts to make sure your network is always available.

  • Create a Scalable Foundation for Smooth Growth
    Companies typically begin with an information system implemented on a shoestring budget. Without a robust infrastructure, slap-dash repairs often get thrown onto a shaky foundation. As a company grows, stability and scalability issues can impede the success of the business. These badly designed systems require careful assessment, intelligent strategic planning, and extensive technical knowledge to evolve to a system infrastructure able to deliver the solid foundation to meet current business requirements and simplify future expansion.

  • Interact with Solution Providers Rather Than Technology Resellers
    Smaller organizations require guidance and technical education to navigate through an ever more complex array of technology options available for accelerating business success and enhancing efficiency. They do not need a network consultant who is trying to earn a commission on a certain vendor's products. Network support and product selling can result in a situation where the recommended solution is built around a predetermined product rather than the true requirements of a client. Progent avoids these conflicts of interest by offering only services instead of products. This allows Progent to match technical expertise with the real interests of clients.

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support company and Progent's staff size, range of technical knowledge, refined remote support software, and understanding of enterprise networking enable offices to avoid the pitfalls of excessive reliance on smaller service firms, independent freelance service providers, or limited in-house IT help.

Progent stands out by providing:

How Does Our Company Begin Getting Remote Network Help from Progent?
To initiate Progent's online help services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, go to Immediate Online Support.



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    Microsoft Small Business Server is an affordable suite of essential servers that provides the basis for a feature-rich but manageable IT network. The technical demands of the Microsoft .NET products bundled with Microsoft Small Business Server 2011 requires a computer support expert with hands-on background designing and integrating seamless, end-to-end business technology environments. Progent's Small Business Server consultants have an average of over a decade of background supporting business systems founded on Microsoft products. This experience ensures you results in installing, administering, and troubleshooting network solutions that include the Microsoft SBS Server package of servers and productivity software.

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    Progent's Meraki Wi-Fi access point experts provide online and on-premises support services to help organizations of all sizes to plan, install, manage, upgrade or debug Wi-Fi systems that include Cisco Meraki wireless access points. Progent can help you to set up and support Meraki-based wireless infrastructure for sites that can range from a telecommuter's home or a remote office to a large campus or a multi-site enterprise. Progent can also assist you to integrate other Cisco products including switches, ASR routers and firewalls to build a seamless ecosystem that delivers identical access, performance, security compliance, manageability and availability for wired and Wi-Fi users regardless of their mobility or computing device.

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    The new Cisco ASA 5500-X Family Next-Generation Firewalls with Firepower Services provide substantially more value than Cisco's previous PIX and ASA 5500 firewalls and have replaced the ASA 5500 and PIX firewalls for new installations. Progent's Cisco-premier CCIE network experts can assist you to maintain your legacy PIX or ASA 5500 firewalls or migrate efficiently to ASA 5500-X firewalls with Firepower Services. Progent can also assist your organization to design, configure, tune, administer and debug firewall solutions based around Cisco ASA firewalls with Firepower Services.

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    Progent's Juniper Networks-authorized NetScreen engineer can help you to configure and integrate NetScreen 5200 and 5400 routers, upgrade from previous NetScreen products to the latest Juniper technologies, and troubleshoot network infrastructure problems in all-Juniper or mixed-technology environments.

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    Progent's Microsoft-certified ISA Server 2004 consulting experts have long backgrounds with Internet Security and Acceleration Server configuring ISA Server-based security solutions for information systems with multiple sites, mobile users, and mission-critical eCommerce applications. Progent's ISA Firewall experts can assist your small business in designing and deploying an installation of ISA 2000 Server or ISA Server 2004 that supports your information protection needs without overly restricting your IT system accessibility. Progent's consulting professionals can help you migrate from Microsoft Proxy Server from ISA 2000 Server to ISA 2004 Enterprise Edition Server, ISA 2004 Standard Edition Server, or other later editions of ISA Server.

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    If your business does not need immediate online support but expects to need assistance with your network in the near future, you can save time and expenses and guarantee that the appropriate IT skill will be ready when you require it by getting in touch with a Progent sales agent and registering as a client. For details, call 800-993-9400 or email information@progent.com.

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    Progent's Cisco CCIE Wi-Fi network experts can provide remote or onsite integration and debugging services to assist you to plan, implement, update, tune, manage and troubleshoot Aironet Wi-Fi AP deployments of any scale or architecture. Progent's Cisco Wi-Fi controller experts can also assist you to combine your wireless ecosystem with your wired network infrastructure and cloud-hosted resources to create a seamless enterprise connectivity foundation that is simple to administer and expand. Progent also offers affordable Wi-Fi site surveys to assist you to determine the most efficient selection, placement and setup of Aironet wireless APs to work with your unique office layout, construction, and anticipated network traffic.

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    Online Technical Support Midsize Business

    Progent offers network support for medium size companies with 100 to 250 system users. The medium size company or work group has traditionally been an overlooked segment of the market for network support expertise. The cost structures and support delivery models of major third-party service firms make them excessively expensive for the ordinary small business or small medium business (SMB), which usually relies on a minimal IT budget with which to support an IT system whose complexity and sophistication are often similar to the networks of far bigger enterprises. Progent's service delivery model, which takes full advantage of online support, virtual office technology and 24x7 server monitoring, dramatically reduces the network support costs of a small-medium business while offering the small company with enterprise-level service from certified, world-class consultants knowledgeable in a wide array of small business technologies. If your medium size company or small business is searching for the quality of network help appropriate by a medium size office without budgeting big-company costs, contact Progent.

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  • Support and Help Windows Server 2019 Disaster Recovery
    Engineer Windows Server 2019 Hyper-V

    Progent's Microsoft-certified Windows Server 2019 consultants can help your organization to plan and carry out a cost-effective migration to Windows Server 2019 using your current deployment architecture or a new cloud-hosted or hybrid model. Windows Server 2019 delivers major enhancements in scale, performance, manageability, Hyper-V virtualization, security and compliance, hybrid on-prem plus cloud integration, availability, and container support.

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    Progent's Microsoft-certified consulting experts have more than a decade of experience planning, implementing, enhancing and troubleshooting SCOM solutions and offer companies of all sizes expert remote or onsite consulting services for SCOM 2012. Progent can help your company to plan a topology for SCOM 2012 servers that provides the responsiveness and resilience required to monitor your IT resources effectively, whether your infrastructure are onsite, cloud-based, or a mixed environment. Progent can also help you to install and customize System Center 2012 Operations Manager management packs according to leading practices for tracking network infrastructure as well as Microsoft and 3rd-party apps and services. Also, Progent can provide responsive online or onsite technical support to help you to remediate serious issues detected by System Center 2012 Operations Manager.

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    Progent can help you to evaluate the many subscription options available with Office 365 and integrate your network with Office 365 so you derive top business value. Progent supports cross-platform environments that include Windows, macOS, and Linux technology. Progent can also assist your business to build and manage hybrid solutions that transparently combine on-premises and cloud-based products and services.

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