In addition to offering rapid access to high-level IT professionals and subject matter experts (SBEs) to assist Monterey, California organizations to resolve specific IT issues or longer-term projects, Progent offers temporary staffing to deliver more generalized services such as desktop support, IT administration, and Help Desk call center response. Short-term staffing can help organizations to respond to planned or surprise increases in the need for network services, which may result from situations such as company mergers, data center relocation, technology upgrades, paradigm shifts like telecommuting, disaster response, busy seasons, or new regulations. Short-term IT staff augmentation can also fill gaps left by the loss of full-time IT personnel because of vacations, illness, resignation, or other reasons.
Benefits of Progent's Short-Term IT Staffing Program
Progent's temporary staffing services give organizations the flexibility to react to increases in requirements for IT services without dealing with the expense and delays associated with identifying and hiring professional IT help and without the burden of adding to your in-house staff size.
Key aspects of Progent's temporary supplemental staffing services include:
Progent's Co-managed Help Desk Program
- Fast availability of seasoned IT pros
- Easy initiation, cessation, and re-engagement of services
- Seamless augmentation of your full-time network support staff
- Comprehensive documentation of services performed
- Optional escalation from Tier 1 up to Tier 3 services so even the toughest problems can be handled promptly
- Close relationship with a top-level, full-spectrum resource for network support
Progent's co-managed Help Desk program is a specialized flexible staff augmentation alternative that enables IT organizations to share the responsibilities of Help Desk Call Center support seamlessly between their full-time network personnel and Progent's extensive team of technical support specialists. Working as a seamless extension of your full-time Help Desk, Progent's co-managed Help Desk program is a joint support alternative powered by the leading group professional services tool for managing, service calls, generating tickets, assigning ownership, tracking progress, and producing documentation.
Why Choose Progent?
Progent has 20 years of background providing remote and on-premises IT services for businesses of all sizes throughout the U.S. Progentís engineers hold advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other leading vendors. Progent's security and compliance consultants have earned advanced certifications including CISSP, CISA, and GIAC. Find out more details about Progent's certifications.
Progent's Areas of Expertise for Monterey, California Businesses
Progent's veteran roster of certified engineers can deliver Monterey, California organizations a broad array of remote consulting and troubleshooting expertise. Areas of expertise offered under Progent's reseller program for IT service providers include:
Contact Progent for Short-Term Staffing Services for Monterey, California Organizations
To find out more details about Progent's temporary staff augmentation services for Monterey, California companies, call 800-993-9400 or visit Contact Progent.