For small and midsize companies located in Monterey California, Progent provides help for information systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that include a combination of UNIX-family systems and Microsoft Windows technology. Progent has provided online troubleshooting to companies in all 50 states in the United States. (See Progent's customer testimonials). Progent also can furnish the expertise of Cisco CCIE-certified engineers for complex connectivity issues, plus the assistance of CISA and CISM-accredited security consultants to help with high-level security design and business continuity planning.
Progent's online technical support engineers represent excellent value because they have the practical experience and the advanced tools to resolve most information system issues quickly. This lowers direct expenses because solutions require a smaller number of billable minutes. Remote support also avoids the expense of dispatching an engineer to your site. Your organization benefits additionally in incidental costs by minimizing or eliminating system outages and related losses due to business discontinuity, disgruntled customers and vendors, unproductive employees, and de-focused executives.
Progent's pricing policy for online help is structured to maximize the impact of your IT service investment. Progent bills by the minute for phone consulting, so you are invoiced only for the services that you actually get. Unlike many remote support organizations, Progent requires no service activation fee or minimum job duration. Progent's one-minute granularity and simple model for billing do away with situations where quick fixes somehow end up as major invoices. Progent's penchant for handling technical issues quickly translates into your company saving money.
Progent's Online Support Technologies
Over the years, Progent has refined a collection of customized tools and proven processes that promote the maximum degree of effectiveness for online help and troubleshooting for small business information systems. Progent provides safe VPN support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Secure VPN connectivity allows the consultants of Progent's Technical Response Center to connect to your company's environment without violating network security.
Progent's highly evolved customer support reporting system includes thorough records for all support that Progent's clients have been provided. Progent's authorized engineers have access to the details of all help provided to every Progent customer by any Progent consultant. This archive of anomalies and responses is structured as a conveniently accessible internal knowledge base that permits Progent's online support engineers to share their knowledge with the whole team to make sure that the value of Progent's support services improves daily. Progent's advanced accreditations and working relationships with important industry leaders including Cisco and Microsoft permit access to additional vast technical databases and allow quick response from vendors' in-house support staff so Progent's remote consulting experts can determine the best solutions promptly.
Initiate Online UNIX, Linux, Sun Solaris, or macOS and OS X Network Support from Progent
To access Progent's remote support in Monterey California or to learn additional information about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, go to Immediate Emergency Support.
Phone-based Support Services Available from Progent
Progent's phone-based network support professionals offer advanced credentials in a comprehensive set of products and technologies. This wide range of IT skills allows Progent's consultants to manage almost any problem likely to take place in a small business network. Credentials awarded to Progent consultants in UNIX-family technologies include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials earned by Progent service experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, CCNA, Security Professional (CCSP), Voice Professional, and Design Professional.
To help clients with mixed-platform networks, Progent also provides access to engineers with advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) engineers.
Remote services provided by Progent to small businesses in Monterey include:
Additional Support Programs Offered by Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X phone-based consulting services cover a wide array of information technology such as system infrastructure, email solutions, network and process security, UNIX and Windows integration, VMware technologies for server economization and easy administration, and transitioning from legacy systems to current Microsoft Windows or Linux-based solutions. Progent's group-based approach to resolving network issues enables fast escalation, when required, to consultants with task-relevant expertise to tackle challenging scenarios. This accelerates repair of critical problems, minimizes network downtime, and cuts service expense.
Progent's UNIX/Linux support engineers can offer emergency online assistance for analyzing problems affecting UNIX, Linux, or Solaris networks powered by leading variants of UNIX such as:
Major Linux platforms for which Progent offers expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- Slackware Linux
Contact a Cisco Certified Internetwork Expert for Complex Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the top accreditation for networking professionals, and indicates a person's network technology skills at the expert level. CCIEs can handle the most difficult problems encountered in network planning, integration, administration, security, and troubleshooting. CCIEs work closely with Cisco's in-house engineers in isolating problems with Cisco IOS Software network management tools and developing workarounds or identifying software patches. Cisco CCIEs are an excellent cost-effectiveness since their deep experience enables them to find solutions for even the most difficult problems quickly. In many instances, less seasoned service providers can wrestle for hours or even days with the same tasks that a Cisco-qualified CCIE can fix in a few minutes.
Few consulting firms make CCIEs accessible to assist small and medium sized companies. Progent offers fast phone access to a Cisco CCIE so your company can get timely support for severe network infrastructure problems that are lowering worker productivity but are outside the experience of your regular IT support group or consultant. Progent's Cisco CCIE support experts can connect to your network via state-of-the-art remote support tools to perform fast, safe, and affordable analysis and remediation.
Progent's Cisco CCIEs offer assistance with the entire range of Cisco's top-selling selection of networking products including PIX 500 Firewalls and ASA Series Firewalls, the Catalyst FWSM modules, secure broadband and IS routers, Aironet wireless access points and bridges, Meraki cloud-managed APs, Voice over IP (VoIP) systems, Catalyst Series switches, as well as VPN technology.
Authorized Microsoft Windows Experts
Progent's Microsoft-expert remote support professionals can provide computer system problem solving and IT help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the assistance of support engineers who can help your company with a wide range of technology support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
Microsoft Exchange 2019 Server integration,
Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 integration,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server 2016 migration and hybrid deployment consulting,
SharePoint Server 2019 design and integration, Microsoft Teams integration, Skype for Business Server migration consulting, Lync Server 2013 management and Microsoft Communications Server 2007 troubleshooting, Forefront TMG 2010 administration and ISA Server maintenance, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and development, and SQL Server 2014 support,
Systems Center Operations Manager system monitoring and reporting,
Project Server and Server Online training,
SBS Server consulting, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a wide array of online PC desktop consulting and support services including Microsoft Windows 7 integration, preparing for to 64-bit desktop software, configuring Office 2010, and automating workstation deployment.
CISSP, ISSAP, and CISM Certified System Security Engineers
Progent's certified CISM and CISSP security engineers can provide a variety of system protection solutions that can strengthen the protection of your UNIX/Linux, Sun Solaris, Apple Mac or Windows network against internal or external threats or assist you to recover rapidly after a damaging breach. Security solutions offered by Progent cover in depth network security analysis using utilities such as GFI LANguard, NMAP Port Scanner, and software from Metasploit and Netcat; quick cleanup after virus and worm assaults; setting up firewalls; building secure mechanisms for remote and mobile communication; protecting your email system from viruses, spam and DHA attacks; and establishing round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent offers expert remote consulting services to help organizations of all sizes integrate their networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist your it team to plan and administer hybrid ecosystems that can include Windows and Linux operating systems and applications in both cloud-only systems or in hybrid network models that utilize physical IT assets along with public clouds. To help you to incorporate public clouds with physical datacenters, Progent offers a variety of public cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure hybrid cloud solutions, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform (GCP) integration consulting. Progent has more than two decades of background delivering high-level consulting expertise online, and Progent can help you successfully carry out your cloud migration projects quickly and affordably.
Progent can provide the skills of seasoned online consulting experts for contract IT projects that small businesses frequently need. Billing rates for ongoing consulting tasks are determined based on the qualifications of the consultants required. Progent's background in these special areas of information technology allows clients to execute critical projects within budget and on schedule. Progent's special online engineering solutions include:
How Your Monterey California Business Can Contact Progent's Remote Support Professionals
Call Center Expertise
Progent's Call Center service options for small businesses with networks based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk services, and Call Center consulting. Progent's Standard Call Center services are intended for small businesses who lack the resources to assemble and manage an internal Call Center but who require quick access to an effective Call Center with proficient telephone assistance as well as the technical depth to escalate the most challenging trouble tickets to advanced engineers.
Progentís Help Desk sharing services make it possible for your IT organization to share the load for Help Desk support seamlessly between your in-house IT staff and Progent's nationwide pool of seasoned technical support technicians and subject matter experts. Progentís shared Help Desk service is an advanced support solution built around the top professional services automation tool for handling end-user service requests, ticketing, responsibility, progress tracking, and metrics.
Progent's Help Desk consulting services can assist you in establishing an effective new Help Desk Call Center or improving your current one, identifying or customizing Help Desk application software to address the particular requirements of your company, or providing temporary online personnel to work with your in-house Help Desk team during demanding events such as software migrations, mass upgrades, or rolling out brand new business software.
Progent's Call Center staff of seasoned network professionals provides your computer users in Monterey California immediate contact with a dependable technical support group with substantial background offering phone support and online troubleshooting for computer environments that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to give the Help Desk perception as a key driver of business success, and Progent's goal is to resolve and not simply document network problems.
Business Applications Services: Education, Custom Programming, and Troubleshooting
Progent's Applications Experts Group offers phone-based and in-depth engineering expertise and education in special application areas such as ERP, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can provide consulting, custom programming, and training for popular Microsoft applications including CRM, MS Project, Microsoft Word, and MS Excel. For more on Progent's expertise, custom programming, and training services for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Team.
Progent's Apple Mac professionals can support the artistic elements of Macintosh computing by providing phone-based help support and education in imaging, sound, and motion video. Progent's consultants offer expertise in a range of Apple Mac creative tools including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and After Effects. Progent's consultants can also help you with special jobs such as scanning or digitizing audio/video or establishing an audio/video production studio.
Online Network and Server Monitoring Services
Progent offers businesses in Monterey California online network and server monitoring services centered around MS System Center Operations Manager network monitoring and reporting, enhanced by Progent to suit your business so your computer maintenance is proactive rather than reactive. By uncovering potential trouble spots before they evolve into network outages, remote monitoring can minimize stressful and costly service crises. Progent can also deploy system monitoring products like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X networks, Windows environments, or systems that incorporate a variety of OS platforms.
To get in touch with Progent about urgent remote support with UNIX/Linux, Sun Solaris, or macOS and OS X networks, go to Progent's Nationwide Online Help, telephone 1-800-993-9400, or refer to Contact Progent.
Santa Cruz-Monterey Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Santa Cruz and Monterey Counties.
Progent locations in Santa Cruz-Monterey Bay Area