For small and midsize companies in Monterey California, Progent provides technical support for networks powered by UNIX or Linux or for environments that feature a mix of UNIX-family systems and Windows platforms. Progent has delivered remote troubleshooting to companies in every state in the United States. (Refer to Progent's client recommendations). Progent also can furnish the expertise of CCIE-qualified network specialists for challenging infrastructure issues, plus the assistance of CISSP-certified security consultants to handle high-level security architecture and disaster recovery preparedness.
Progent's online technical support engineers offer excellent leverage because they have the real-world experience and the advanced technology to solve most network issues rapidly. Efficient support reduces direct costs because solutions take up fewer billable consulting minutes. Remote help also eliminates the cost of sending an engineer to your location. Your organization benefits additionally in incidental costs by minimizing or avoiding network downtime and related costs stemming from business disruption, upset clients, idle employees, and distracted executives.
Progent's pricing model for remote support is structured to maximize the impact of your IT service investment. Progent charges per minute for telephone-based assistance, so you are billed only for the support that you actually get. Unlike many remote service organizations, Progent imposes no initialization surcharge or minimum job duration. Progent's per-minute granularity and simple policy for billing prevent scenarios where speedy. minor repairs somehow end up as substantial invoices. Progent's skill at solving problems efficiently results in your business spending less cash.
Progent's Remote Support Tools
Through years of experience, Progent has fine tuned an array of optimized tools and proven methodologies which permit the maximum level of effectiveness for remote consulting and repair for small and midsize business computer systems. Progent offers secure VPN support for gateways from a variety of leading companies such as Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Protected VPN access permits the engineers of Progent's Technical Response Center to link to your company's computer system without breaching system security.
Progent's powerful customer support reporting system keeps detailed documentation describing the service that Progent's clients have been provided. Progent's authorized service personnel have the benefit of the specifics of all help rendered to every customer by any engineer. This history of trouble tickets and repairs is stored as a conveniently searchable internal knowledge base that enables Progent's remote support engineers to communicate their experiences company-wide to make sure that the value of Progent's support services improves over time. Progent's advanced certifications and close associations with important vendors including Cisco and Microsoft permit access to other massive technical support knowledge bases and allow fast access to vendors' in-house product engineers with the result that Progent's remote consulting experts are able to determine the best resolutions promptly.
Get Remote UNIX/Linux, Solaris, or Apple macOS and OS X Computer Support from Progent
To get started with Progent's phone services in Monterey California or to learn additional information about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has a critical need for IT support, go to Immediate Emergency Support.
Online Technical Services Offered Progent
Progent's online technical service engineers possess credentials in a comprehensive array of disciplines. This wide range of IT skills allows Progent's engineers to address almost any emergency that may crop up in a small or midsize business information system. Credentials earned by Progent engineers in UNIX-family platforms include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications earned by Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional (CCSP), Voice Professional, and Design Professional.
To support companies with multi-operating system environments, Progent also provides the services of consultants with high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP network security experts, and CISSP-ISSAP consultants.
Remote support services Offered by Progent to customers in Monterey include:
Special Consulting Services Offered by Progent
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X remote support services address a wide array of computer technology including system architecture, messaging solutions, network and operational security, UNIX and Windows coexistence, VMware products for server hardware economization and easy management, and migration from older systems to the latest Windows or Linux environments. Progent's team-oriented methodology for resolving technical problems enables quick escalation, if necessary, to engineers with appropriate experience to handle complex situations. This expedites repair of critical problems, reduces network downtime, and lowers support costs.
Progent's UNIX and Linux support engineers can provide emergency online help for resolving problems affecting UNIX/Linux systems powered by leading variants of UNIX including:
Major Linux platforms for which Progent can provide expert support include:
- macOS and OS X
- IBM AIX OS
- HP-UX (Hewlett Packard UNIX)
- SCO UNIX
- Silicon Graphics IRIX
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the top recognition for network infrastructure engineers, and certifies a consultant's technical skills at the master level. Cisco CCIEs can resolve even the most stubborn challenges associated with network infrastructure planning, installation, administration, security, and troubleshooting. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's in-house support staff in isolating anomalies with IOS network management tools and coming up with workarounds or locating program updates. CCIEs provide exceptional value because their broad experience enables them to fix even the most intractable problems quickly. In many cases, less seasoned consultants can struggle for many hours or days with the same tasks that a CCIE can resolve in a few minutes.
Few consulting providers make CCIEs accessible to support small and medium sized companies. Progent offers fast phone access to a Cisco CCIE so you can receive immediate help for serious network issues that are hurting worker productivity but are beyond the scope of your local computer support resources. Progent's CCIE consultants can connect to your computer system using state-of-the-art remote support technology to perform efficient, secure, and economical diagnosis and repair.
Progent's CCIEs can provide assistance with the entire range of Cisco's market leading family of infrastructure products such as PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Module (FWSM), secure broadband and integrated services (IS) routers, Aironet wireless access points, Meraki cloud-managed APs, Voice over IP (VoIP) phones and systems, Catalyst Series switches, as well as Virtual Private Network (VPN) products.
Certified Windows Support
Progent's Microsoft-certified remote service experts can provide network troubleshooting and IT support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the expertise of support professionals who can assist you with a broad range of technology support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
Microsoft Exchange 2019 deployment,
MS Exchange 2016 planning and deployment, Microsoft Exchange 2013 integration,
Exchange Server 2010 management,
SharePoint 2016 migration expertise,
SharePoint Server 2019 design and deployment, Microsoft Teams consulting, Microsoft Skype for Business Server migration consulting, Microsoft Lync Server 2013 management and Microsoft Office Communications Server upgrade, Forefront Threat Management Gateway management and ISA Server 2006 maintenance, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, SQL Server 2016 integration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server planning,
SBS Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a broad range of online PC desktop services including Windows 7 migration support, upgrading to 64-bit desktop software, integrating Microsoft Office 2010, and automating workstation deployment.
CISSP and ISSAP Premier Network Security Engineers
Progent's accredited CISM and CISSP security engineers offer a range of security solutions to improve the protection of your UNIX, Linux, Solaris, Mac or Microsoft Windows network against attacks or help your business to recover quickly following a damaging breach. Security consulting services offered by Progent cover thorough security audits utilizing utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Metasploit and Nikto; fast recuperation from malicious assaults; setting up firewalls; establishing secure mechanisms for off-site and mobile communication; securing your messaging system from spam and DHA attacks; and establishing 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide expert remote consulting to help businesses of all sizes integrate their IT infrastructure with leading public cloud platforms including Azure and Amazon Web Services. Progent can help you to plan and manage cost-effective ecosystems that can include Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid network models that combine local IT assets along with cloud services. To assist you to integrate public clouds with physical datacenters, Progent can provide a variety of public cloud migration support services that include Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure hybrid cloud integration, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than two decades of experience delivering advanced consulting support remotely, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and within your budget.
Progent offers the skills of world-class remote consulting professionals for special projects that small companies frequently need. Billing rates for longer-term development or consulting tasks are set based on the level of expertise of the consultants assigned. Progent's experience with these important fields of computer technology enables clients to execute critical projects economically and on schedule. Progent's project-based remote consulting services include:
How Your Monterey California Company Can Contact Progent's Online Technical Support Experts
Help Desk Support
Progent's Help Desk service offerings for small organizations with environments based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk support services, and Call Center consulting. Progent's Standard Help Desk Call Center services are ideal for smaller organizations who lack the money or time to support an in-house Call Center but who require quick communication with an effective Call Center with professional phone support plus the available expertise to escalate the most challenging problems to high-level engineers.
Progentís Help Desk sharing services make it possible for your IT organization to split responsibilities for Help Desk services seamlessly between your IT staff and Progent's nationwide pool of seasoned desktop support technicians and matter experts (SMEs). Progentís Help Desk Co-management service is a collaborative service desk solution built around the leading professional services automation tool for managing end-user service requests, ticketing, ownership, status tracking, and metrics.
Progent's Help Desk consulting expertise can support you in creating an efficient new Help Desk Call Center or enhancing your established one, identifying or customizing Help Desk Call Center software products to handle the unique requirements of your corporation, or providing occasional phone support staff to supplement your existing Help Desk resources to deal with high-demand scenarios such as software transitions, mass upgrades, or installing new business software.
Progent's Help Desk staff of veteran information technology experts offers your computer users in Monterey California quick communication with a dependable support resource with substantial experience providing phone support and online repair service for IT systems that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's mission is to give the Call Center recognition as a key driver of company success, and Progent's policy is to solve rather than merely document network issues.
Applications Support: Training, Customization, and Problem Solving
Progent's Applications Consulting Group provides phone-based professional engineering support and education in special business application fields that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide consulting expertise, programming, and training for popular Microsoft business applications including CRM, Microsoft Project, Microsoft Word, and Microsoft Office Excel. To find out more information about Progent's consulting, customization, and education services for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Team.
Progent's Apple Mac experts can support the creative elements of Mac computing by delivering phone-based help services and education in graphics, sound, and motion video. Progent's support professionals offer expertise in a variety of Macintosh creative tools including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also help you with special procedures like capturing or digitizing audio/video or integrating an audio/video production facility.
Remote Network and Server Monitoring Support
Progent offers businesses in Monterey California online network and server monitoring services powered by MS System Center Operations Manager IT infrastructure monitoring, adapted by Progent to suit your business so that your IT support is proactive and automated. By anticipating potential issues before they result in network outages, remote monitoring can avoid inconvenient and costly network failures. Progent can also provide help with server and infrastructure monitoring tools such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows networks, or networks that incorporate a variety of operating systems.
To contact Progent about urgent online expertise with UNIX/Linux, Sun Solaris, or macOS and OS X networks, visit Progent's Emergency Online Help, telephone 1-800-993-9400, or visit Contact Progent.
Santa Cruz-Monterey Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Santa Cruz and Monterey Counties.
Progent locations in Santa Cruz-Monterey Bay Area