Professional Remote Technical Support for Monterey, California Computer Networks from Microsoft Certified Consultants
Small companies have typically been ignored by major network service firms. Many small companies allow themselves to become overly dependent on freelance engineers or small support organizations who lack the bandwidth or comprehensive knowledge to react quickly or effectively to network crises. Still other small companies turn to mass-market support firms staffed with technicians trained to offer by-the-numbers fixes for ordinary problems but who do not have the background and versatility to handle the diversity of configurations and absence of standards typical of small business IT systems.
Progent's time-tested methodology for providing low-cost and successful technical support to small companies has made Progent one of the top Microsoft-certified network service organizations in the United States. Progent has provided remote help to businesses in every state in the United States (See Progent's customer testimonials).
For larger businesses, Progent offers co-sourcing and project management support to supplement the technical skills of your in-house network support staff. This can cut costs and minimize technical risks for big IT initiatives such as application design and development, disaster recovery planning and testing, network security audits, office consolidations, or technology migrations and upgrades.
Progent can also offer access to certified experts to help your business to design and execute a sensible cloud computing strategy.
Primary IT Areas Serviced by Progent for Businesses in Monterey, California
Progent's nationwide team of certified support professionals offers support for all aspects of information technology used by companies of all sizes. Areas supported by Progent in and around Monterey include:
Support Delivery Alternatives Available for Monterey, California Businesses
Progent offers a variety of alternatives for providing small companies and local governments with affordable IT services for technical support, system architecture, hosting services, and IT management. Progent's model for providing network support is based on the Help Desk Call Center operational structure common to larger IT organizations. Progent's Helpdesk Service Mechanism ensures rapid response, thorough service documentation, dependable follow-up, and tight expense control across an array of network support delivery modes that include remote troubleshooting, on-premises support, high-end consulting, as well as server and application hosting.
Progent's Flat-rate Managed Services for Outsourcing Network Management
- Remote Service
Progentís Technical Response Center offers urgent and scheduled online service for Windows, Linux, Apple OS X, and Cisco-based environments in the U.S. and globally. Progent's seasoned support professionals can assist customers to analyze and fix hardware and software issues without the cost or time loss of in-person service visits. The experience of Progent's IT engineers makes it possible to resolve the majority of network issues rapidly. For the most complex issues, Progent's depth of knowledge makes it possible to escalate trouble tickets to advanced specialists. Progent offers a streamlined, web-based signup procedure for new clients to address emergency network problems and Progent charges per minute with no sign-up fees or minimums, so you are invoiced only for the help you get. Specialists available remotely include Cisco-premier CCIE network engineers, Microsoft-Premier MCSEs, and CISM-certified security professionals. Learn additional details about Progent's online computer support services.
- Onsite Support
Progent offers onsite computer support for registered clients in larger cities in the United States. Progent's onsite support personnel can operate in conjunction with Progent's remote service engineers to deliver small and midsize businesses the optimal solution: onsite support technicians when you require them plus the on-line expertise of Progent's worldwide staff of IT engineers, security professionals, and business software developers. The response time for in-person support calls is typically under 24 hours. There is no start-up or retainer fee for registering as a Progent client for onsite support. Find out more concerning why to sign up for Progent's onsite network service.
- Help Desk
Progent's Standard Help Desk Services provide small businesses a complete solution that handles all facets of remote Level 1 desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and reporting. Progent offers call desk services at a substantial discount from Progent's normal desktop service rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve challenging issues. For details, visit Online Help Desk Services.
- IT Consulting Services
Progent offers small and midsize companies budget-friendly access to enterprise-class IT professionals who can deliver help with vital technologies including
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application support, Cisco network architecture, company-wide network protection consulting, fault tolerant it system consulting, virtual server solutions, plus integration, programming and support for small business applications including accounting, operations, management reporting, CRM, and productivity packages. Progent can provide assistance with one-time projects including office relocations and massive software migrations, extended projects such as management reporting application development and customization, relational database software development and DBA support, and web design, on-going support such as System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for IT infrastructure health monitoring and network management, or emergency response such as data restoration and virus removal.
- Application Hosting
Progent can host vital business applications like Microsoft Exchange Server and SQL Server to provide small and midsize businesses with higher levels of reliability, security, and performance than is feasible using the type of in-house data center that is practical for the majority of small organizations. Since Progent uses the same facilities that host the gear of some of the world's biggest IT organizations, Progent can eliminate the investment in creating and maintaining the systems needed for world-class cooling, electrical backup, and redundant Internet connectivity. For hosted application servers, Progent can also ensure that upgrades and service packs remain updated, security and performance is continually tracked, and systems and data files are regularly archived and ready for complete and prompt restoration. Learn additional information concerning Progent's hosting for Exchange Server and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting offers comprehensive hosting for all of a small company's production servers in an environment that not only provides the highest degree of availability and scalability but that is also simple for clients to migrate to another service provider or to bring internally if your situation calls for it. Progent's Private Cloud hosting is structured around mature virtualization techniques that allow businesses with multi-vendor environments to save significantly on the expense of hardware, system maintenance, and IT administration while achieving enterprise-class dependability and an unprecedented level of vendor flexibility. Unlike ordinary SaaS hosting models, Progent's Private Cloud Hosting covers all server-centric software in a single centrally managed solution, can support the multi- platform and loosely standardized networks common with smaller businesses, and keeps control of the licenses in the customer's hands so that migrating to a new virtualized system is fast, reliable, and affordable. This avoids becoming a prisoner of a single hosting provider while still offering all the economies related to SaaS hosting services.
- Hybrid Cloud Planning and Integration Consulting
Progent can provide advanced online consulting support to help organizations of any size integrate their networks with leading public clouds including Azure and Amazon Web Services. Progent can assist you to design and manage cost-effective ecosystems that support Windows and Linux systems and apps in both cloud-based solutions or in hybrid network models that utilize physical resources along with public clouds. To help you to incorporate cloud services with physical datacenters, Progent can provide a range of public cloud migration support services that include Office 365 integration with on-premises Exchange, Microsoft Azure design and integration services, Amazon Web Services cloud integration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of experience delivering high-level consulting expertise remotely, and Progent can help you complete your cloud migration projects quickly and within your budget.
Progent's value-priced ProSight line of outsourced network management services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior analysis technology to guard endpoint devices and servers and VMs against new malware attacks like ransomware and email phishing, which easily escape traditional signature-matching anti-virus tools. ProSight ASM protects on-premises and cloud-based resources and offers a unified platform to automate the complete threat progression including filtering, detection, containment, cleanup, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Endpoint Protection
Progent's ProSight Enhanced Security Protection managed services offer ultra-affordable multi-layer protection for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, device control, and web filtering via cutting-edge tools incorporated within a single agent managed from a single console. Progent's data protection and virtualization experts can assist your business to plan and configure a ProSight ESP deployment that meets your company's specific needs and that helps you demonstrate compliance with government and industry information security regulations. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require immediate attention. Progent's consultants can also help you to install and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup
ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery. Available at a low monthly cost, ProSight DPS automates your backup activities and enables fast restoration of vital data, apps and VMs that have become lost or corrupted as a result of component breakdowns, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery specialists can deliver world-class expertise to set up ProSight DPS to be compliant with government and industry regulatory requirements such as HIPPA, FIRPA, and PCI and, whenever necessary, can help you to restore your business-critical data. Read more about ProSight DPS Managed Backup.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller organizations to map out, track, optimize and troubleshoot their networking hardware like routers, firewalls, and access points plus servers, printers, client computers and other devices. Using state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology maps are always updated, copies and manages the configuration of almost all devices connected to your network, monitors performance, and sends alerts when potential issues are detected. By automating time-consuming network management activities, ProSight WAN Watch can cut hours off common chores such as network mapping, expanding your network, locating devices that require critical updates, or resolving performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption platform that uses the technology of top information security companies to provide web-based control and comprehensive security for your inbound and outbound email. The powerful structure of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises security gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps most unwanted email from making it to your network firewall. This reduces your exposure to external threats and saves network bandwidth and storage space. ProSight Email Guard's onsite gateway appliance provides a further layer of inspection for inbound email. For outgoing email, the local security gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also help Exchange Server to monitor and safeguard internal email traffic that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss prevention.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your network running at peak levels by checking the state of vital computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your designated IT staff and your Progent consultant so all looming problems can be resolved before they can impact productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host set up and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the apps. Since the environment is virtualized, it can be ported immediately to a different hardware solution without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and protect information related to your IT infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be alerted about upcoming expirations of SSLs or warranties. By cleaning up and organizing your network documentation, you can eliminate as much as half of time thrown away trying to find vital information about your network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre planning improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require as soon as you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size businesses to get an objective evaluation of the health of their IT system. Powered by a selection of the top remote monitoring and management tools available, and supervised by Progent's certified team of IT experts, ProSight Network Audits help you see how well the configuration of your core infrastructure assets conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI like a cleaner Active Directory (AD) environment. Both also come with one year of state-of-the-art remote network monitoring and management. Advantages can include easier management, improved compliance with government and industry security requirements, higher utilization of IT assets, faster troubleshooting, more dependable backup and restore, and increased uptime. Read more information about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to help evaluate your company's preparedness either to stop or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information about your current antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to build a cost-effective AV and backup environment that aligns with your company's needs. For details, visit The ProSight Ransomware Preparedness Report Service.
Why Progent Offers the Smart Choice for Monterey, California Small Businesses
Progent's staff size, breadth of information technology skill, and familiarity with corporate network consulting enable small and midsize businesses to avoid the problems associated with excessive reliance on small service firms or independent engineers.
Teaming with Progent's Experts enables your small business to:
- Avoid Excessive Reliance on Individual Consultants
For network support, smaller companies sometimes depend heavily on independent consultants. Though individual support providers carry lower overhead than larger support firms and can afford to bill apparently smaller fees, individuals are often stretched to far to respond quickly to critical network problems. If an independent consultant is busy with another customer, ill, on travelling, or in training, the absence of replacement personnel may force your company to go without help during a crisis. As your small business grows, system unavailability or problems with critical applications get more costly. The dollars you thought you were saving on a freelancer can be eaten up quickly due to lost output. In addition, when independent engineers confront new technologies, the lack of a large engineering group to rely on for assistance forces them to train in place while your business winds up footing the bill for their continuing training.
- Gain Access to Expertise in Sophisticated IT Solutions
Many smaller service organizations or freelance engineers focused on small business IT support may excel at delivering connect-the-dots solutions but lack the experience to deal efficiently with complex IT environments that have a variety of operating systems, many sites, VoIP implementations, mobile workforces, integrated financial and operational applications, eCommerce, and specialized business applications. Progent's experience with worldwide enterprises and Progent's large group of experts can be valuable to your business because big-company environments are inherently complicated, support issues require in-depth understanding of in numerous technical disciplines, and achieving an acceptable level of robustness, reliability, and protection calls for industry-tested leading practices.
- Build a Firm Foundation for Growth
Small businesses often begin with an IT system implemented on a shoestring budget. Without a solid basis, a series of band-aid repairs often get piled on top of a tenuous foundation. As a company grows, reliability and scalability problems can hinder the productivity of the business. Such networks require thorough evaluation, intelligent strategic analysis, and in-depth experience to migrate to an IT environment that will act as the reliable basis to handle critical business requirements and ease future growth.
- Team with Solution Providers, Not Resellers
Small companies need guidance and insight to navigate through an ever more complex array of IT options offered for enabling business growth and enhancing productivity. Businesses do not need a network consultant or service firm that attempts to promote products. Progent eliminates conflicted motives by not reselling hardware and software. Progent offers services exclusively. This allows Progent to align consulting services with the genuine interests of clients. Mixing network consulting and product selling can result in a situation where the recommended solution is based on a preselected vendor instead of being driven by the true needs of a client.
How to Contact Progent
If your Monterey, California company wants to contact Progent for IT outsourcing, consulting, or technical support services, phone 800-993-9400 or visit Contact Progent.
Fast Online Technical Assistance
For fast online assistance, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).