Low-cost Network Help from Microsoft and Cisco premier Professionals for Companies in Monterey, CA
By delivering world-class know-how whenever you require it, making available in-depth knowledge for critical applications, providing innovative services like virtual server hosting, billing solely for services delivered, and requiring no sign-up fees or retainers for standard services, Progent helps your company to increase the competitive value of your information network and reduce support costs. Progent appreciates that network security, reliability, and efficiency are just as important to small businesses as to major corporations but that small organizations lack the leverage to invest heavily in information networks and internal support staffs. Progent's fundamental value proposition is that no IT consulting firm can match Progent's ability to deliver the IT support expertise your business needs whenever you need it and at prices you can afford.
For larger companies, Progent can provide co-sourcing support to supplement the technical skills of your internal IT service personnel. This can cut costs and minimize technical risks for big IT initiatives like application design and development, disaster recover/business continuity planning and testing, network security evaluations, office consolidations, or software migrations.
Progent can also provide access to accredited experts to assist your business to design and implement your cloud strategy.
Main Practice Areas Supported by Progent for Businesses in Monterey, California
Progent offers the services of accredited consultants for all facets of information technology deployed in small companies and local governments. Technologies serviced by Progent include:
Service Delivery Alternatives Available for Monterey, California Companies
Progent offers a selection of options for providing small and midsize companies with affordable IT services for technical support, consulting, hosting services, and IT management. Progent's paradigm for delivering IT support is built on the Call Center structure familiar to larger IT groups. Progent's Help Desk Support Model ensures rapid support, thorough service records, consistent follow-up, and strict expense monitoring for an array of network service delivery alternatives that include online troubleshooting, in-person support, high-end consulting, plus server hosting.
Progent's Low-Cost Managed Services for Outsourcing IT Management
- Online Service
Progentís Technical Response Center (TRC) offers emergency and routine remote service for Windows, Linux, Apple, and Cisco-powered environments in the U.S. and globally. Progent's certified service professionals can help clients to analyze and repair hardware and software issues without the expense or time loss of in-person support visits. The background of Progent's network consultants makes it possible to handle most IT problems quickly. For the most complex problems, Progent's breadth of knowledge allows the support team to escalate support calls to world-class subject matter experts. Progent offers a streamlined, web-accessible signup process for first-time customers to address emergency network problems and Progent bills by the minute with no startup charges or minimums, so you are invoiced only for the help you receive. Experts available online include Cisco-premier CCIE network engineers, Microsoft-Certified MCSE consultants, and CISA-certified security professionals. Learn more information concerning Progent's remote network troubleshooting services.
- Onsite Support
Progent provides onsite computer assistance for signed-up customers in major metropolitan areas in the U.S. Progent's on-site service personnel can operate in conjunction with Progent's online service experts to give small and midsize companies the optimal solution: in-person support professionals when you require them as well as the on-line help of Progent's worldwide team of IT engineers, security professionals, and business application programmers. The wait time for on-site service visits is usually under one business day. Progent requires no sign-up or retainer charge for registering as a Progent client for on-premises service. Find out more about how and why to register for Progent's onsite computer support.
- Help Desk
Progent's Standard Help Desk Services offer smaller businesses a comprehensive service desk solution that handles all aspects of online desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Progent provides help desk services at a significant discount off Progent's regular desktop service rates, and Progent offers the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to handle the most issues. for more information, visit Help Desk Services for Small Businesses.
- Consulting Services
Progent offers small and midsize companies budget-friendly availability of world-class IT professionals who can provide assistance with critical products and technologies including
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application expertise, Cisco network infrastructure, company-wide network security consulting, non-stop network consulting, virtual server solutions, plus configuration, customization and training for business programs such as financials, ERP, reporting, sales automation, and productivity suites. Progent can provide assistance with one-time projects including office moves and massive software upgrades, extended initiatives such as business information application programming and customization, relational database application programming and DBA support, and web development, on-going support including Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting for IT infrastructure monitoring and network management, or urgent services like data restoration and malware cleanup.
- Application Hosting
Progent can host key business applications such as Exchange and Microsoft SQL in order to provide small and midsize companies with higher levels of availability, security, and performance than is possible using the class of in-house data center that is practical for most small and midsize organizations. Because Progent uses the same facilities that host the gear of some of the world's biggest IT organizations, Progent can save you the investment in creating and managing the systems required for world-class environmental control, power failover, and redundant Internet connectivity. For hosted applications, Progent can also see to it that upgrades and service packs stay current, protection and performance is constantly tracked, and systems are consistently archived and ready for full and prompt restoration. Find out additional information about Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting provides full hosting for all of a small or midsize organization's production servers in a setting that not only provides the top level of availability and extensibility but that is also simple for clients to migrate to a different support firm or to bring internally if your situation warrants it. Progent's Private Cloud hosting service is based on tested virtual server technologies that permit businesses with mixed networks to benefit significantly on the costs of capital equipment, infrastructure maintenance, and IT administration while achieving world-class dependability and an unprecedented degree of vendor options. Unlike conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting encompasses all server-based software in one centrally administered solution, can support the multi- platform and non- standardized environments typical of small businesses, and retains ownership of the licenses in the customer's hands so that migrating to a new virtual host is quick, reliable, and inexpensive. This avoids becoming a captive to a single hosting service while still providing all the cost savings related to SaaS hosting services.
- Hybrid Cloud Migration Consulting
Progent offers expert remote consulting services to help organizations of all sizes connect their IT infrastructure with popular public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can help you to design and administer hybrid ecosystems that support Windows and Linux systems and apps in either cloud-only solutions or in hybrid network models that seamlessly combine physical resources as well as public cloud services. To assist you to integrate public clouds with networks, Progent can provide a range of public cloud migration support services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure planning and integration services, Amazon AWS cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform planning and integration consulting. Progent has more than 20 years of experience delivering advanced consulting services remotely, and Progent can help you complete your cloud migration projects on schedule and within your budget.
Progent's affordable ProSight suite of managed services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior-based analysis tools to defend endpoint devices and servers and VMs against modern malware attacks like ransomware and email phishing, which routinely get by legacy signature-matching anti-virus products. ProSight ASM safeguards on-premises and cloud-based resources and offers a single platform to manage the entire malware attack lifecycle including blocking, infiltration detection, mitigation, remediation, and forensics. Key features include one-click rollback with Windows VSS and automatic network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Endpoint Protection
Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable multi-layer security for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP provides firewall protection, intrusion alerts, endpoint management, and web filtering via leading-edge technologies packaged within one agent accessible from a unified control. Progent's security and virtualization consultants can help you to plan and implement a ProSight ESP deployment that meets your organization's unique needs and that helps you demonstrate compliance with legal and industry information security regulations. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for urgent action. Progent's consultants can also help your company to set up and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Cloud Backup and Recovery
ProSight Data Protection Services provide small and mid-sized organizations a low cost and fully managed service for reliable backup/disaster recovery. Available at a low monthly cost, ProSight DPS automates your backup processes and allows fast restoration of critical files, apps and VMs that have become lost or corrupted as a result of hardware breakdowns, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's BDR consultants can deliver world-class expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can help you to recover your business-critical information. Find out more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller businesses to diagram, monitor, reconfigure and debug their networking appliances such as switches, firewalls, and wireless controllers as well as servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network diagrams are always current, copies and manages the configuration information of almost all devices on your network, tracks performance, and sends notices when problems are discovered. By automating tedious network management processes, WAN Watch can cut hours off ordinary tasks such as making network diagrams, expanding your network, finding devices that require critical software patches, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security solution that uses the technology of top information security vendors to deliver centralized management and comprehensive protection for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service combines cloud-based filtering with an on-premises security gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter acts as a preliminary barricade and keeps most threats from reaching your network firewall. This decreases your vulnerability to inbound attacks and saves system bandwidth and storage. ProSight Email Guard's on-premises gateway device provides a deeper layer of inspection for incoming email. For outbound email, the local gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and encryption. The local security gateway can also assist Exchange Server to monitor and protect internal email traffic that originates and ends within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage protection.
- ProSight LAN Watch: Server and Endpoint Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your network running efficiently by tracking the health of critical computers that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your designated IT staff and your assigned Progent engineering consultant so that all potential issues can be addressed before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual host configured and maintained by Progent's network support experts. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the applications. Since the system is virtualized, it can be moved immediately to a different hardware solution without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and protect data about your IT infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be alerted about impending expirations of SSLs or warranties. By updating and managing your IT documentation, you can eliminate up to half of time thrown away looking for vital information about your network. ProSight IT Asset Management features a common location for holding and sharing all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether youíre making improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require the instant you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size organizations to obtain an objective assessment of the overall health of their network. Powered by a selection of the top remote monitoring and management platforms in the industry, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits help you see how well the configuration of your essential infrastructure assets conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI such as a more manageable Active Directory (AD) system. Both also come with a year of cutting-edge remote network monitoring and management. Benefits can include simpler management, better compliance with information security regulations, higher utilization of network resources, quicker problem resolution, more dependable backup and restore, and less downtime. Learn more information about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone discussion with a Progent backup/recovery expert. The interview is designed to help evaluate your organization's ability to block or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information about your current security profile and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to build an efficient AV and backup/recovery system that meets your company's requirements. For additional information, visit The ProSight Ransomware Preparedness Report.
Why Progent Offers the Right Choice for Monterey, California Small Businesses
Progent's size, breadth and depth of information technology expertise, and experience with corporate IT support enable small businesses to sidestep the problems associated with over reliance on thinly staffed support organizations or individual consultants.
Working with Progent allows your business to:
- Prevent Excessive Dependence on Individual Support Consultants
For IT services, small companies often depend excessively on freelance engineers. Though freelance service providers have lower expenses than larger IT service organizations and can typically charge apparently smaller fees, they are sometimes stretched to far to react quickly to urgent network problems. If a freelance consultant is occupied with different customer, sick, on travelling, or in class, the lack of replacement personnel may require your business to wait for assistance during a crisis. The more your company expands, network unavailability or problems with line-of-business programs become more costly. The dollars you thought you were saving on a freelancer can be eaten up quickly due to lost productivity. Also, when independent consultants confront new problems, the unavailability of a big engineering team to count on for advice requires them to learn on the job while your company winds up with the costs for their continuing training.
- Have Access to Experts in Complex Information Technology Solutions
Many small support firms or freelance engineers specializing in small company IT consulting are capable of delivering routine fixes but lack the experience to work efficiently with complicated IT infrastructures that have mixed platforms, numerous locations, Voice over IP implementations, remote clients, integrated financial and analytical software, data-driven web sites, and specialized line-of-business software. Progent's background with worldwide companies and Progent's large group of experts can be valuable to your business because big-company environments are inherently complex, support problems demand thorough understanding of in numerous technical areas, and reaching an acceptable degree of robustness, availability, and security requires industry-tested processes.
- Create a Firm Foundation for Seamless Growth
Small businesses often start with an IT system cobbled together on a tight budget. Lacking a strong architecture, a sequence of improvised repairs commonly get tossed onto of a marginal structure. As a company evolves, reliability and scalability problems can undermine the productivity of the organization. Such environments require thorough evaluation, intelligent strategic planning, and in-depth expertise to migrate to a network infrastructure that will provide the solid foundation to meet critical business needs and ease future expansion.
- Partner with Solution Providers, Not Resellers
Smaller businesses need direction and education to navigate through an ever more complicated array of technology options available for accelerating business growth and improving productivity. They do not need a network consultant or service firm that attempts to sell them a product. Progent eliminates conflicts of interest by not selling any products. Progent offers services and expertise only. This permits Progent to align consulting support services with the genuine interests of customers. Combining network consulting and product reselling can lead to a conflict where the recommended solution is based on a preselected technology rather than being based on the actual requirements of a small business.
How to Contact Progent
In case your Monterey, California business needs to contact Progent about network outsourcing, consulting, or tech support, phone 800-993-9400 or visit Contact Progent.
Immediate Remote Technical Support
For fast remote assistance, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).