Low-cost Network Troubleshooting from Microsoft certified Consultants for Companies in Monterey, CA
By offering professional know-how when you need it, providing in-depth knowledge for critical business applications, providing high-value services such as virtual data center hosting, invoicing only for services delivered, and charging no sign-up fees or retainers for standard services, Progent allows you to increase the competitive value of your information system and minimize service costs. Progent appreciates that network protection, dependability, and performance are as critical to small businesses as to large corporations but that small companies lack the economy of scale to invest aggressively in computer technology and in-house service groups. Progent's fundamental competitive advantage is that no network support organization can match Progent's capability to provide the IT support expertise your business needs when you require it and at prices you can afford.
For medium-size and enterprise businesses, Progent can provide co-sourcing and project management services to add to the skills of your internal IT service personnel. Co-sourcing can save money and minimize technical risks for big IT initiatives like application design and development, disaster recover/business continuity planning, security audits, merging datacenters, or technology migrations and upgrades.
Progent can also offer access to certified experts to help your business to plan and execute a sensible cloud strategy.
Key Technical Areas Supported by Progent for Business Networks in Monterey, California
Progent provides the services of accredited experts for all aspects of business network technology deployed in small and midsize companies and local governments. Products and technologies supported by Progent include:
Service Delivery Options Available for Monterey, California Businesses
Progent has a variety of alternatives for providing small businesses with cost-effective IT services for troubleshooting, system architecture, hosting services, and IT administration. Progent's model for providing IT support services is based on the Help Desk Call Center structure familiar to larger IT support organizations. Progent's Contact Center Support Mechanism ensures fast response, comprehensive activity records, dependable follow-through, and strict expense monitoring for a range of network service delivery modes that include online troubleshooting, on-premises help, top-level consulting, as well as server hosting.
Progent's Low-Cost Managed Services for Remote Network Management
- Online Service
Progentís Technical Response Center (TRC) offers urgent and scheduled remote support for Microsoft Windows, Linux, Apple Mac, and Cisco-powered systems in the United States and globally. Progent's seasoned support professionals can assist customers to analyze and repair network issues without the expense or time loss of on-premises service calls. The experience of Progent's IT engineers allows them to handle most network problems rapidly. For complex issues, Progent's breadth of knowledge allows the support team to escalate trouble tickets to world-class subject matter experts. Progent provides a convenient, web-accessible signup procedure for first-time clients to accommodate emergency network problems and Progent bills per minute with no startup charges or time minimums, so you are invoiced only for the help you get. Experts you can access remotely include Cisco-certified CCIEs, Microsoft-Premier MCSE consultants, and CISA-certified security professionals. Learn more details about Progent's remote computer troubleshooting expertise.
- Onsite Service
Progent provides onsite computer assistance for signed-up clients in larger cities in the United States. Progent's on-site support technicians can work in conjunction with Progent's remote service engineers to deliver small and midsize businesses the best of both worlds: onsite support professionals when you need them as well as the remote help of Progent's seasoned staff of IT engineers, security specialists, and business software developers. The wait time for in-person support visits is typically less than one business day. Progent requires no sign-up or retainer fee for registering as a Progent customer for onsite service. Find out more details concerning how to register for Progent's in-person network support.
- Phone Support
Progent's Standard Help Desk Services offer smaller businesses an end-to-end solution that manages all aspects of remote desktop support from initial requests through ticketing, remote desktop control, progress tracking, problem solving, and management reports. Progent offers help desk services at a significant discount off Progent's regular desktop service rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve challenging problems. for more information, see Help Desk Services for Small Businesses.
- IT Consulting Expertise
Progent provides small companies budget-friendly access to enterprise-class consultants who can deliver assistance with vital technologies such as
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server support, Cisco network infrastructure, network protection consulting, high availability it system consulting, virtualization solutions, plus integration, customization and support for business software such as accounting, ERP and MRP, reporting, sales automation, and office productivity software. Progent can help with one-shot projects including site relocations and major system upgrades, extended projects such as management information application programming and customization, database application development and administration support, and web development, on-going services such as System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting for IT infrastructure monitoring and network administration, or emergency services like disaster recovery and virus cleanup.
- Application Hosting
Progent offers hosting for key applications such as Exchange Server and Microsoft SQL Server to provide small and midsize companies with greater levels of reliability, security, and recoverability than is feasible using the type of in-house data center that is practical for most small and midsize companies. Because Progent uses the same data centers that host the gear of some of the planet's largest IT organizations, Progent can eliminate the investment in creating and managing the systems required for world-class cooling, power backup, and redundant Internet access. For hosted applications, Progent can also see to it that patches and service packs remain updated, security and efficiency is continually monitored, and systems and data files are consistently backed up and available for complete and prompt restoration. Find out additional information about Progent's hosting for Exchange and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service offers comprehensive hosting for the entirety of a small or midsize organization's servers in a setting that not only delivers the top level of availability and scalability but that is also simple for customers to transfer to a different service firm or to move internally whenever your situation warrants it. Progent's Private Cloud hosting is founded on mature virtual server technologies that permit businesses with multi-vendor networks to benefit dramatically on the costs of hardware, system maintenance, and network management while getting world-class availability and an unprecedented level of vendor flexibility. Unlike ordinary SaaS hosting models, Progent's Private Cloud Hosting Service covers all server-centric applications in one centrally managed service, can handle the mixed- platform and non- standardized networks common with small businesses, and keeps ownership of the software licenses in the customer's hands so that migrating to a different virtual host is quick, safe, and inexpensive. This eliminates ending up a prisoner of a single hosting provider while still offering all the savings related to SaaS hosting services.
- Hybrid Cloud Integration Consulting Services
Progent offers advanced online consulting services to help organizations of all sizes integrate their networks with leading public clouds including Microsoft Azure and Amazon Web Services. Progent can assist your it team to plan and administer cost-effective environments that can include Windows and Linux systems and apps in both cloud-only solutions or in hybrid architectures that seamlessly combine on-premises IT assets as well as public cloud services. To assist you to integrate cloud services with physical datacenters, Progent offers a variety of cloud integration services that include Office 365 integration solutions with on-premises Exchange, Azure design and integration services, Amazon Web Services cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of experience providing high-level consulting services remotely, and Progent can help you complete your cloud migration projects quickly and within your budget.
Progent's low-cost ProSight line of managed services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior analysis tools to defend endpoint devices and servers and VMs against new malware attacks such as ransomware and email phishing, which easily escape legacy signature-based anti-virus products. ProSight ASM safeguards on-premises and cloud resources and provides a single platform to manage the entire malware attack progression including blocking, detection, containment, cleanup, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
Progent's ProSight Enhanced Security Protection (ESP) managed services offer affordable in-depth protection for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP delivers firewall protection, intrusion alarms, endpoint control, and web filtering via cutting-edge tools incorporated within a single agent managed from a unified console. Progent's data protection and virtualization experts can help you to plan and implement a ProSight ESP environment that addresses your company's specific requirements and that helps you achieve and demonstrate compliance with government and industry information security standards. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for immediate attention. Progent can also help your company to set up and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Cloud Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable end-to-end service for reliable backup/disaster recovery (BDR). Available at a low monthly price, ProSight DPS automates your backup processes and allows fast recovery of vital files, applications and VMs that have become lost or damaged due to component breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or to both. Progent's BDR specialists can deliver world-class expertise to configure ProSight Data Protection Services to to comply with regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to recover your business-critical data. Learn more about ProSight Data Protection Services Managed Backup.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller businesses to diagram, track, reconfigure and debug their networking appliances like switches, firewalls, and access points as well as servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are always current, captures and displays the configuration information of almost all devices on your network, monitors performance, and sends alerts when issues are discovered. By automating tedious management processes, WAN Watch can knock hours off ordinary chores like network mapping, reconfiguring your network, finding devices that require critical updates, or isolating performance problems. Learn more about ProSight WAN Watch network infrastructure management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security platform that incorporates the services and infrastructure of top information security companies to deliver centralized management and world-class protection for your inbound and outbound email. The powerful architecture of Email Guard combines cloud-based filtering with a local gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. ProSight Email Guard's cloud filter acts as a first line of defense and keeps the vast majority of threats from making it to your network firewall. This decreases your exposure to inbound attacks and saves network bandwidth and storage. ProSight Email Guard's onsite security gateway device provides a further level of inspection for inbound email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss prevention.
- ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management techniques to help keep your IT system operating efficiently by tracking the state of critical assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your designated IT staff and your Progent engineering consultant so that any looming problems can be addressed before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host configured and managed by Progent's network support experts. With the ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the applications. Since the system is virtualized, it can be moved easily to a different hosting environment without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and safeguard information related to your IT infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates or warranties. By cleaning up and organizing your network documentation, you can save up to half of time wasted trying to find vital information about your IT network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether youíre planning enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need the instant you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size businesses to obtain an objective evaluation of the overall health of their information system. Based on a selection of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's certified group of IT professionals, ProSight Network Audits show you how closely the deployment of your essential network assets adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI such as a cleaner Active Directory system. Both versions also come with one year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost management, improved compliance with data security regulations, more efficient utilization of IT assets, faster problem resolution, more dependable backup and recovery, and increased uptime. Read more information about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone interview with a Progent information assurance expert. The fact-finding interview is intended to assess your company's preparedness either to block or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information about your existing security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to create a cost-effective security and backup/recovery environment that meets your business requirements. For details, see The ProSight Ransomware Preparedness Report Service.
Special Benefits of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the fundamental network software and productivity applications used by the majority of small and mid-size businesses. As a Cisco-certified partner, Progent also can provide expertise for an ever more sophisticated collection of network technologies such as firewalls, switches, routers, VoIP options, and wireless connectivity. In addition, Progent's
CISSP-Premier security experts,
CISM-qualified security professionals, CISA-qualified security audit specialists and GIAC-qualified information assurance experts offer a company-wide view of network protection and can help with complex security projects like SIEM solutions to help enterprises comply with industry guidelines and statutory mandates for network data protection and incident reporting.
The scope and size of Progent's consulting team bring a unique set of advantages to clients trying to increase the productivity of their information system within a realistic budget. These advantages include:
- Best Industry Practices
Progentís staff of Microsoft and Cisco Premier Certified experts average more than ten years of real-world professional background, at the forefront of IT support, performing a broad range of technical tasks for an extensive mix of customers. Each Progent consultant shares a proven collection of personal best practices which are combined into shared best practices training that Progent instills in its support team. This guarantees that you get not just expert technical capability, but also a support engineer with proven methods for repairing real-world IT problems rapidly.
Read additional information concerning Progent's best practices for network consulting.
- Efficient Pricing Structure
Progent's pricing model is to bill for phone service and on-site visits by the minute. Consequently, you owe just for received support. Progent does not impose a more expensive rate for after-hours or urgent service, and Progent does not bill for travel except for emergency calls where on-site time is less than four hours. In addition, Progent applies no sign-up fee and requires no monthly commitment for services delivered during regular business hours. Many support firms impose substantial minimum payments or charge in increments of a quarter hour or more. Progent's small billing granularity avoids big bills for fast solutions. Another advantage of granular pricing is that you are less tempted to permit less critical problems to stay unaddressed until they grow into major problems.
Learn more about Progent's value pricing for IT outsourcing.
- Comprehensive Documentation of Delivered Services
Progent has created a comprehensive service reporting system that stores and organizes complete documentation for all billed services. Unlike many freelance consultants or small support firms who provide minimal documentation or details of services performed, each service provided by Progent is tracked by full documentation. Every Progent staff member has use of the support reports sent by every consultant to each customer. The practice of documenting and archiving service records results in more efficient service and avoids a variety of typical problems such as when a support client is effectively held captive to a consultant who refuses to let go of vital service information.
Learn more about Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent practices information transfer from Progent's support experts to customers. By educating clients to resolve technical issues that are within their scope, Progent is able to focus on delivering hard-to-find skills where Progent faces few competitors. Small businesses who work with freelance consultants or who employ internal IT staffs benefit when Progent transfers information about new technology and proven methodologies to make their networks more reliable, protected, and efficient.
Read more about Progent's knowledge transfer services.
How to Contact Progent
If your Monterey, California company wants to get in touch with Progent to find out about IT outsourcing, consulting, or technical support services, phone 800-993-9400 or go to Contact Progent.
Fast Online Technical Assistance
For immediate remote support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).