Monterey, CA Online Support from World-class Network Troubleshooting Experts
Progent's network tech support services can provide your Monterey, CA company low cost and dependable access to Microsoft and Cisco certified consulting professionals. By providing IT support service when you require it, providing specialized knowledge for mission-critical technologies, offering unique support such as 24x7 network monitoring, and charging only for support you use, Progent offers your Monterey, California business an economical solution for optimizing the productivity of small-scale office networks. Whether you maintain an on-premises datacenter, rely on cloud-based infrastructure, or manage a hybrid cloud-and-local network, Progent is the smart way for businesses and local governments to build and manage a robust and safe information network and to benefit from quick access to the experienced consulting ordinarily restricted to enterprises who are able to maintain a sizeable internal information technology group.

For medium-size and enterprise companies, Progent offers co-sourcing services to add to the skills of your internal network support team. Co-sourcing can reduce expenses and help meet schedules for major IT initiatives such as application design and development, disaster recovery planning and testing, network security evaluations, office consolidations, or software migrations and upgrades.

Progent can in addition offer access to accredited consultants to assist your business to plan and execute a sensible cloud computing strategy.

Core Areas of Expertise Serviced by Progent's Consultants for Business Networks in Monterey, California
Progent's national group of world-class support professionals offers support for virtually all aspects of network systems deployed by companies of all sizes. Technologies served by Progent in Monterey include:

Support Delivery Options Available for Monterey, California Businesses
Progent offers a variety of options for providing small and midsize businesses with cost-effective computer services for troubleshooting, system architecture, and network management outsourcing. Progent's paradigm for delivering computer support is based on the Help Desk Call Center structure familiar to big IT groups. Progent's Help Desk Call Center Support Model ensures rapid support, comprehensive service records, dependable follow-up, and tight cost control for an array of IT support delivery options that include online repairs, on-premises help, and top-tier consulting.

  • Remote Service
    Progent’s Technical Response Center offers urgent and routine remote support for Windows, Linux, Apple, and Cisco-powered environments in the U.S. and globally. Progent's certified support experts can help clients to troubleshoot and repair network problems without the cost or delay of travel for onsite service calls. The background of Progent's IT engineers makes it possible to handle most IT problems rapidly. For complex problems, Progent's depth of knowledge makes it possible to escalate support calls to advanced specialists. Progent offers a convenient, web-based signup procedure for first-time customers to accommodate emergency network problems and Progent charges per minute with no sign-up fees or time minimums, so you pay only for the assistance you receive. Specialists you can access online include Cisco-premier CCIEs, Microsoft-Certified MCSE consultants, and CISSP-certified security professionals. Learn additional information concerning Progent's remote network troubleshooting expertise.

  • On-site Service
    Progent offers on-site technical support for registered clients in major metropolitan areas in the U.S. Progent's on-site service personnel can operate in conjunction with Progent's online support engineers to deliver small and midsize companies the best of both worlds: on-premises support professionals when you need them plus the on-line expertise of Progent's seasoned team of IT engineers, security professionals, and business software programmers. The wait time for on-site service visits is typically less than 24 hours. Progent requires no start-up or retainer charge for becoming a Progent customer for onsite support. Find out more details about how and why to sign up for Progent's in-person computer service.

  • Phone Support
    Progent's Standard Help Desk Services provide smaller organizations an end-to-end service desk solution that manages all aspects of remote Level 1 desktop technical support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and management reports. Progent offers call desk services at a substantial discount from Progent's regular Level 1 desktop support rates, and Progent can provide the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve the most problems. To learn more, refer to Help Desk Services for Small Businesses.

  • Consulting Services
    Progent provides small and midsize businesses budget-friendly access to world-class consultants who can provide help with vital products and technologies including
  • Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server support, Cisco network infrastructure, network security engineering, high availability it system consulting, server virtualization solutions, plus integration, customization and support for business programs such as accounting, ERP, reporting, sales automation, and office productivity suites. Progent can provide assistance with one-shot projects including site moves and major software upgrades, extended initiatives such as business information software development and customization, database software development and DBA support, and web design, on-going services including System Center 2012 Operations Manager support and Operations Manager 2016 consulting services for IT infrastructure health monitoring and network management, or emergency response like disaster recovery and malware cleanup.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers comprehensive hosting services for the entirety of a small company's production servers in an environment that not only delivers the top degree of fault-tolerance and scalability but that is also simple for customers to transfer to another support provider or to move internally if your situation warrants it. Progent's Private Cloud hosting is based on proven virtual server techniques that allow businesses with multi-vendor networks to save significantly on the expense of hardware, infrastructure support, and network administration while getting enterprise-class availability and an unparalleled degree of vendor options. Unlike conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting encompasses all server-centric software in a single centrally administered service, can support the mixed- platform and non- standardized networks typical of small companies, and retains control of the software licenses in the client's hands so that moving to a different virtualized host is fast, safe, and affordable. This avoids becoming a prisoner of a single hosting service while still providing all the cost savings related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Integration Support
    Progent offers advanced online consulting services to help organizations of any size integrate their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help your it team to plan and administer cost-effective environments that support Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid network models that combine on-premises IT assets as well as public clouds. To assist you to integrate public clouds with networks, Progent offers a range of public cloud integration services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure design and integration consulting, Amazon AWS cloud integration support, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud integration expertise. Progent has over 20 years of background delivering high-level consulting expertise online, and Progent can help you complete your cloud migration initiatives on schedule and within your budget.
Progent's Fixed-price Managed Services for Outsourcing IT Monitoring and Management
Progent's value-priced ProSight series of network monitoring and management services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior analysis tools to guard endpoint devices and physical and virtual servers against new malware assaults like ransomware and email phishing, which routinely evade legacy signature-based AV tools. ProSight Active Security Monitoring safeguards local and cloud resources and offers a single platform to manage the complete malware attack progression including filtering, infiltration detection, mitigation, cleanup, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Endpoint Security
    ProSight Enhanced Security Protection services deliver economical multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP delivers firewall protection, intrusion alarms, endpoint management, and web filtering via cutting-edge tools incorporated within a single agent managed from a single console. Progent's security and virtualization experts can assist your business to design and implement a ProSight ESP deployment that addresses your company's unique requirements and that allows you demonstrate compliance with legal and industry information security regulations. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require immediate action. Progent's consultants can also assist you to set up and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized businesses a low cost end-to-end service for secure backup/disaster recovery. Available at a low monthly cost, ProSight Data Protection Services automates your backup activities and allows fast restoration of critical files, apps and virtual machines that have become lost or damaged as a result of hardware failures, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's BDR specialists can deliver advanced expertise to configure ProSight DPS to to comply with regulatory requirements such as HIPAA, FIRPA, and PCI and, when necessary, can assist you to restore your critical data. Find out more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent’s ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map out, monitor, optimize and troubleshoot their networking hardware such as routers and switches, firewalls, and load balancers plus servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always current, copies and displays the configuration of virtually all devices on your network, monitors performance, and sends notices when potential issues are detected. By automating time-consuming network management activities, WAN Watch can knock hours off common tasks like network mapping, reconfiguring your network, finding appliances that need important software patches, or resolving performance issues. Learn more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that uses the technology of leading information security vendors to deliver web-based control and world-class protection for all your email traffic. The hybrid architecture of Email Guard combines a Cloud Protection Layer with a local gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter serves as a first line of defense and blocks most threats from reaching your network firewall. This decreases your exposure to inbound threats and saves network bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance provides a further layer of analysis for incoming email. For outgoing email, the on-premises security gateway offers AV and anti-spam filtering, protection against data leaks, and encryption. The on-premises gateway can also help Exchange Server to track and safeguard internal email traffic that originates and ends inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to keep your IT system operating at peak levels by checking the state of vital assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your specified IT staff and your Progent engineering consultant so that any looming issues can be addressed before they can impact your network Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual machine host configured and managed by Progent's IT support experts. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the applications. Since the environment is virtualized, it can be ported easily to an alternate hosting solution without a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and safeguard information related to your network infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be warned about impending expirations of SSLs or domains. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as 50% of time thrown away looking for critical information about your network. ProSight IT Asset Management features a common location for holding and sharing all documents required for managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether you’re planning enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you require when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size businesses to get an unbiased evaluation of the overall health of their network. Based on some of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified team of IT experts, ProSight Network Audits show you how closely the deployment of your core network devices conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits such as a cleaner Active Directory system. Both versions also include one year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost network management, improved compliance with information security standards, higher utilization of network assets, faster problem resolution, more dependable backup and recovery, and increased uptime. Read more information about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone discussion with a Progent backup/recovery consultant. The interview is intended to assess your company's preparedness to stop or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information about your current security profile and backup platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to build a cost-effective AV and backup/recovery environment that aligns with your business needs. For additional information, refer to The ProSight Ransomware Preparedness Report Service.

Special Benefits of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the baseline system software and office productivity applications used by most small and medium-size businesses. As a Cisco-authorized partner, Progent also offers expertise for an ever more sophisticated array of network technologies including firewalls, switches, routers, VoIP solutions, and wireless networking. In addition, Progent's CISSP-Premier security experts, CISM-qualified security engineers, CISA-certified security audit specialists and GIAC-qualified information assurance experts offer a company-wide perspective on system protection and can help with complex security projects such as SIEM solutions to help enterprises meet business guidelines and government mandates for IT data protection and reporting.

The breadth and size of Progent's engineering team bring a powerful set of benefits to companies wishing to increase the productivity of their IT network within an affordable budget. These advantages include:

  • Best Service Methodology
    Progent’s team of Microsoft and Cisco Premier experts average more than ten years of hands-on industry experience, at the forefront of network support, performing a broad variety of IT projects for a large array of clients. Each Progent support professional shares a refined collection of personal best practices which are incorporated into company-wide best practices standards that Progent teaches its support personnel. This means that you get not just world-class technical skills, but also a consultant with proven approaches for repairing actual network problems efficiently. Read additional information about Progent's best practices for network consulting.

  • Value Pricing Model
    Progent's pricing policy is to bill for remote support and on-site visits by the minute. Consequently, you are billed just for received services. Progent does not demand a higher rate for off-hours or urgent service, and Progent does not charge for travel time except for urgent support where on-site work is less than 4 hours. Also, Progent imposes no startup fee and asks no retainer for support services provided during normal working hours. Many service firms demand large minimum fees or bill in increments of a quarter hour or longer. Progent's small pricing granularity eliminates big bills for quick fixes. Another advantage of by-the-minute pricing is that your company will not be tempted to permit less critical issues to fester until they become major problems. Find out more details about Progent's value pricing for IT outsourcing.

  • Complete Documentation of IT Support
    Progent has developed a sophisticated service reporting system that stores and formats complete documentation for all billed services. Unlike many independent consultants or local service firms who offer scant documentation or details of tasks performed, every service delivered by Progent is tracked by comprehensive documentation. Every Progent consultant has access to the service reports given by every staff member to every client. The practice of detailing and archiving service records allows more effective service and eliminates a variety of typical problems such as when a support client is virtually held hostage to a consultant who won’t let go of the keys to the kingdom. Read more details concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By educating customers to resolve technical issues that are within their scope, Progent can concentrate on offering hard-to-find services where Progent faces little competition. Small companies who utilize freelance consultants or who employ in-house support personnel benefit when Progent passes on knowledge about critical technology and tested methodologies to make their IT environments more robust, protected, and efficient. Learn additional information about Progent's knowledge transfer services.

How to Contact Progent
In case your Monterey, California company needs to get in touch with Progent to ask about network outsourcing, consulting, or technical support, call 800-993-9400 or go to Contact Progent.

Immediate Remote Network Help
For fast remote help, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).



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