Quick, Affordable Remote Computer Network Support for Monterey, California Small Businesses
For more than twenty years, Progent has specialized in delivering world-quality network support services to customers who have small-business IT budgets. Progent has developed a unique support solution that features a cost-effective, tightly connected virtual office infrastructure, custom remote troubleshooting technology, a large pool of consultants certified in a broad range of IT disciplines, a Help Desk operational model that maximizes efficiency and ensures follow-through, a global group of on-line support professionals, in-person support dispatching for the majority of most zip codes in the United States, and a corporate culture committed to fixing network problems in the shortest time and at the least cost to clients.

For mid-size and large companies, Progent can provide co-sourcing support to supplement the subject matter expertise of your internal IT service personnel. Co-sourcing can cut costs and help meet schedules for major IT initiatives such as application programming, disaster recovery planning, security audits, merging datacenters, or technology migrations and upgrades.

Progent can in addition provide the services of certified experts to assist your business to design and execute a sensible cloud strategy.

Key Practice Areas Serviced by Progent for Businesses in Monterey, California
Progent's nationwide team of world-class experts offers assistance for virtually all facets of network technology found in companies of all sizes. Technologies supported by Progent in and around Monterey include:

Service Delivery Alternatives Available for Monterey, California Businesses
Progent has a selection of options for providing small businesses with affordable IT services for technical support, consulting, hosting, and network administration. Progent's paradigm for providing computer support services is built on the Call Center structure familiar to larger IT groups. Progent's Contact Center Service Model promotes rapid support, thorough service records, reliable follow-up, and strict cost control for an array of network support delivery alternatives that include online repairs, on-premises help, top-level consulting, as well as server and application hosting.

  • Remote Support
    Progent’s Technical Response Center (TRC) provides emergency and routine remote assistance for Windows, Linux, Apple, and Cisco-powered systems in the United States and worldwide. Progent's certified service professionals can assist clients to troubleshoot and fix hardware and software issues without the expense or delay of in-person support calls. The background of Progent's network consultants makes it possible to resolve the majority of IT issues rapidly. For the toughest problems, Progent's depth of expertise makes it possible to escalate support calls to world-class subject matter experts. Progent offers a convenient, web-based registration process for first-time clients to address urgent network problems and Progent bills by the minute with no startup charges or time minimums, so you are invoiced only for the help you receive. Experts available remotely include Cisco-certified CCIEs, Microsoft-qualified MCSE consultants, and CISM-certified security professionals. Find out more information concerning Progent's remote network troubleshooting expertise.

  • On-site Service
    Progent provides onsite computer assistance for signed-up clients in major metropolitan areas in the U.S. Progent's onsite service personnel can work in conjunction with Progent's online service engineers to deliver small companies the optimal solution: onsite support technicians when you require them plus the on-line expertise of Progent's worldwide staff of IT engineers, security professionals, and business software programmers. The wait time for on-site support calls is usually less than 24 hours. There is no start-up or retainer fee for registering as a Progent client for onsite service. Learn more about why to sign up for Progent's in-person network support services.

  • Help Desk Call Center
    Progent's Helpdesk Services are intended for small and midsize businesses and local governments who need fast and dependable support from a professional Help Desk Call Center with efficient phone assistance, remote troubleshooting capability, and sufficient technical depth for all needed problem escalation. Because smaller companies typically have tight IT funds and can provide little management bandwidth for dealing with network support tasks, Progent's Help Desk Outsourcing Services can be the most efficient option to ensure that business information systems are always up and running. Learn more concerning Progent's Contact Center services.

  • Consulting Expertise
    Progent provides small companies affordable access to enterprise-class IT professionals who can deliver assistance with critical products and technologies including
  • Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application support, Cisco network design, company-wide network protection engineering, high availability it system consulting, virtualization strategies, plus integration, customization and support for business programs such as accounting, ERP and MRP, reporting, sales automation, and office productivity software. Progent can help with one-time projects including site relocations and major software migrations, extended initiatives like management analytics application development and support, relational database software development and administration support, and web development, on-going services such as System Center 2012 Operations Manager support and Operations Manager 2016 consulting services for network health monitoring and system management, or urgent services such as data restoration and malware removal.

  • Application Hosting
    Progent can host key applications such as Exchange and MS SQL to provide small and midsize businesses with greater degrees of availability, protection, and recoverability than is possible with the class of in-house data center that is achievable for the majority of small businesses. Because Progent uses the same facilities that support the gear of some of the planet's biggest IT companies, Progent can save you the investment in creating and maintaining the systems required for world-class cooling, power backup, and redundant Internet access. For hosted applications, Progent can also make sure that upgrades and service packs stay current, security and performance is constantly tracked, and systems are regularly archived and ready for full and prompt recovery. Find out additional information about Progent's hosting for Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers complete hosting services for the entirety of a small organization's production servers in a setting that not only delivers the top degree of fault-tolerance and extensibility but that is also simple for clients to transfer to a different service firm or to move internally if your situation warrants it. Progent's Private Cloud hosting service is founded on mature virtual server technologies that allow small businesses with multi-vendor networks to save significantly on the costs of hardware, system maintenance, and network administration while achieving world-class reliability and an unprecedented degree of vendor independence. In contrast to conventional SaaS hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-based software in a single centrally managed solution, can handle the mixed- OS and non- standardized networks typical of smaller companies, and retains control of the software licenses in the customer's hands so that migrating to a different virtual host is fast, reliable, and inexpensive. This eliminates ending up a prisoner of a single hosting service while still providing all the savings related to SaaS hosting services.

  • Hybrid Cloud Integration Consulting
    Progent offers expert online support to help businesses of all sizes integrate their networks with leading public cloud platforms such as Azure and Amazon Web Services. Progent can assist you to plan and administer cost-effective ecosystems that support Windows and Linux operating systems and applications in either cloud-only systems or in hybrid topologies that combine physical IT assets along with public clouds. To assist you to integrate cloud services with physical datacenters, Progent can provide a range of cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure planning and integration consulting, Amazon AWS cloud integration support, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of experience delivering advanced consulting expertise remotely, and Progent can help you successfully carry out your cloud migration projects on schedule and affordably.
Progent's Fixed-price Managed Services for Remote Network Monitoring and Management
Progent's affordable ProSight portfolio of network management outsourcing services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services available from Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior analysis tools to defend endpoints as well as physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which routinely get by traditional signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a unified platform to automate the complete threat lifecycle including blocking, detection, containment, remediation, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
    Progent's ProSight Enhanced Security Protection services offer affordable in-depth protection for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device management, and web filtering through cutting-edge tools incorporated within a single agent managed from a unified control. Progent's data protection and virtualization experts can help you to plan and configure a ProSight ESP environment that addresses your company's unique needs and that helps you demonstrate compliance with government and industry information protection regulations. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require urgent action. Progent's consultants can also help you to install and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery (BDR). For a fixed monthly rate, ProSight Data Protection Services automates your backup processes and allows rapid restoration of vital data, applications and virtual machines that have become lost or corrupted due to component breakdowns, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images/, plus Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's BDR consultants can provide world-class expertise to configure ProSight DPS to be compliant with government and industry regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to recover your critical data. Learn more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map, track, optimize and debug their networking hardware like routers and switches, firewalls, and access points as well as servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are always updated, captures and displays the configuration of virtually all devices connected to your network, tracks performance, and sends alerts when issues are detected. By automating time-consuming network management activities, ProSight WAN Watch can knock hours off ordinary chores like making network diagrams, reconfiguring your network, locating devices that need important updates, or resolving performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security platform that uses the technology of top data security vendors to provide centralized control and comprehensive security for your inbound and outbound email. The hybrid architecture of Progent's Email Guard integrates cloud-based filtering with a local security gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. ProSight Email Guard's cloud filter acts as a first line of defense and keeps most threats from reaching your network firewall. This decreases your vulnerability to inbound threats and conserves network bandwidth and storage. ProSight Email Guard's onsite gateway device provides a deeper layer of inspection for incoming email. For outgoing email, the local gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your network running at peak levels by tracking the state of vital assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your specified IT personnel and your assigned Progent consultant so that any looming problems can be addressed before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual host set up and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting model, the client owns the data, the operating system software, and the apps. Because the system is virtualized, it can be moved easily to a different hardware solution without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and protect information related to your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be warned about upcoming expirations of SSLs or domains. By updating and organizing your IT documentation, you can eliminate as much as 50% of time spent looking for critical information about your IT network. ProSight IT Asset Management features a common location for holding and sharing all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether you’re planning improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size organizations to obtain an objective evaluation of the overall health of their information system. Powered by a selection of the top remote monitoring and management (RMM) tools available, and overseen by Progent's certified team of information technology experts, ProSight Network Audits show you how well the deployment of your essential infrastructure devices conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits such as a more manageable Active Directory (AD) system. Both versions also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost management, better compliance with information security requirements, more efficient utilization of IT assets, quicker troubleshooting, more reliable backup and recovery, and less downtime. Learn more information about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief discussion with a Progent information assurance consultant. The fact-finding interview is designed to evaluate your organization's ability to block or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information concerning your current AV defense and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply best practices to build a cost-effective security and backup/recovery environment that meets your company's needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Why Progent Offers the Smart Choice for Monterey, California Businesses
Progent's size, breadth of information technology skill, and experience with corporate IT consulting enable small businesses to sidestep the problems associated with over reliance on thinly staffed service firms or freelance engineers.

Working with Progent's Experts enables your small business to:

  • Prevent Over Dependence on Freelance Consultants
    For IT support, small companies often rely excessively on independent consultants. Although freelance support engineers have lower overhead than larger support firms and can typically bill nominally lower fees, they are often unable to react quickly to critical situations. If a freelance consultant is occupied with another customer, sick, on travelling, or in training, the absence of replacement personnel may require your company to go without assistance in case of a crisis. As your company grows, network unavailability or problems with line-of-business applications become more costly. The dollars you believed you were conserving on a freelancer can disappear fast due to lower output. In addition, when freelance engineers confront new problems, the lack of a large engineering team to fall back on for help forces them to train in place while your business ends up footing the costs for their continuing education.

  • Have Access to Certified Professionals in Advanced Network Issues
    Many small service organizations or independent engineers focused on small company IT support may excel at providing connect-the-dots fixes but don't have the background to deal efficiently with complex IT infrastructures with mixed platforms, multiple locations, VoIP systems, remote clients, integrated accounting and analytical applications, data-driven web sites, and specialized business software. Progent's background with worldwide enterprises and Progent's extensive group of specialists can benefit your company because big-company environments are characteristically complicated, support issues demand thorough knowledge in numerous technical areas, and reaching a high degree of robustness, reliability, and protection calls for industry-proven processes.

  • Create a Firm Foundation for Seamless Growth
    Small businesses typically begin with a network implemented on a tight budget. Without a carefully designed basis, a series of band-aid repairs often get tossed onto of a tenuous structure. As a business evolves, stability and scalability issues can undermine the productivity of the business. Such networks need proper evaluation, intelligent business planning, and broad-based expertise to upgrade to a network environment that will provide the solid foundation to handle current business requirements and support future expansion.

  • Team with Solution Providers, Not Product Vendors
    Smaller companies require direction and education to work through an increasingly complicated array of IT options available for accelerating business growth and enhancing efficiency. Businesses do not need an IT engineer or support organization that tries to promote a product. Progent avoids conflicts of interest by not reselling hardware and software. Progent sells consulting and services exclusively. This allows Progent to align consulting services with the genuine interests of clients. Combining network support and product reselling can lead to a situation where the proposed solution is based on a predetermined technology rather than being based on the true requirements of a small business.

Get in Touch with Progent
If your Monterey, California business needs to contact Progent for IT outsourcing, consulting, or tech support services, call 800-993-9400 or go to Contact Progent.

Immediate Online Technical Assistance
For immediate online technical support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).















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