Low-cost Network Troubleshooting from Microsoft and Cisco certified Experts for Businesses in Monterey, CA
By offering world-class know-how whenever you need it, making available specialized expertise for key applications, providing innovative services like virtual data center hosting, invoicing solely for help you receive, and requiring no sign-up or retainer fees for standard services, Progent enables you to increase the business value of your It network and reduce service expenses. Progent appreciates that information system protection, reliability, and efficiency are as important to small businesses as to large enterprises but that smaller organizations don't have the economy of scale to spend aggressively in computer technology and in-house support staffs. Progent's fundamental value proposition is that no network consulting firm can match Progent's capability to provide the network support your business requires when you need it and at a cost you can justify.

For mid-size and large companies, Progent can provide co-sourcing and project management services to supplement the technical skills of your internal IT support group. This can cut costs and help meet schedules for major IT initiatives like software development, disaster recover/business continuity preparedness, network security evaluations, merging datacenters, or software migrations.

Progent can in addition provide access to accredited experts to help your company to design and execute a sensible cloud strategy.

Primary Products and Technologies Serviced by Progent for Monterey, California Businesses
As a Microsoft-certified Partner computer support firm that maintains a world-class team of Cisco CCIE network infrastructure experts and Apple Computer accredited engineers, Progent offers emergency troubleshooting and low-cost remote consulting to Monterey, CA businesses for a broad array of computer technologies including:

Support Delivery Options Available for Monterey, California Businesses
Progent offers a selection of options for providing small companies with affordable IT services for technical support, system architecture, hosting services, and network management. Progent's paradigm for delivering network support is based on the Call Center operational structure familiar to big IT support groups. Progent's Help Desk Support Mechanism ensures rapid support, comprehensive activity documentation, dependable follow-through, and tight expense monitoring for a range of IT service delivery modes that include online troubleshooting, on-premises help, top-level consulting, plus server hosting.

  • Online Support
    Progent’s Technical Response Center (TRC) provides urgent and scheduled online assistance for Windows, Linux, Apple, and Cisco-based systems in the U.S. and globally. Progent's certified support professionals can help clients to troubleshoot and fix hardware and software problems without the cost or delay of in-person service calls. The experience of Progent's IT consultants makes it possible to handle the majority of network issues rapidly. For the toughest issues, Progent's depth of knowledge makes it possible to escalate support calls to world-class subject matter experts. Progent provides a convenient, web-accessible signup process for new customers to address emergency network problems and Progent charges per minute with zero sign-up charges or minimums, so you are invoiced only for the help you receive. Experts available remotely include Cisco-premier CCIE network engineers, Microsoft-Certified MCSEs, and CISSP-certified security professionals. Find out additional details about Progent's online network support expertise.

  • Onsite Service
    Progent offers on-site technical assistance for registered clients in major metropolitan areas in the United States. Progent's onsite support technicians can work in conjunction with Progent's online support experts to deliver small companies the best of both worlds: onsite service technicians when you require them as well as the remote expertise of Progent's seasoned team of IT engineers, security professionals, and business application developers. The wait time for on-site support visits is usually less than 24 hours. There is no sign-up or retainer fee for registering as a Progent client for on-premises service. Find out more about why to register for Progent's in-person computer support services.

  • Phone Support
    Progent's Standard Help Desk Services provide small businesses an end-to-end service desk solution that manages all aspects of online desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Progent provides call desk services at a substantial discount off Progent's regular Level 1 desktop support rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to resolve complex issues. To learn more, visit Help Desk Services for Small Businesses.

  • Consulting Expertise
    Progent provides small businesses affordable access to world-class IT professionals who can deliver assistance with vital technologies such as
  • Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network design, company-wide network protection engineering, high availability network engineering, virtual server solutions, plus integration, programming and support for small business applications including accounting, ERP and MRP, reporting, CRM, and office productivity packages. Progent can provide assistance with one-time projects including site relocations and massive software migrations, extended projects such as management reporting software development and support, database software programming and administration support, and web design, on-going services such as System Center 2012 Operations Manager support and Operations Manager 2016 consulting services for network monitoring and network administration, or urgent services like disaster recovery and virus removal.

  • Application Server Hosting
    Progent offers hosting for critical applications such as Exchange and Microsoft SQL in order to provide small and midsize businesses with higher degrees of dependability, protection, and performance than is feasible with the class of internal data center that is realistically affordable for the majority of small businesses. Because Progent utilizes the same data centers that host the gear of some of the world's biggest information technology organizations, Progent can eliminate the investment in creating and maintaining the systems required for world-class environmental control, electrical failover, and uninterruptible Internet connectivity. For hosted application servers, Progent can also make sure that patches and service packs stay updated, security and efficiency is continually tracked, and systems and data files are consistently backed up and available for complete and prompt restoration. Find out more concerning Progent's hosting for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers comprehensive hosting services for all of a small or midsize organization's production servers in a setting that not only provides the top level of availability and expandability but that is also simple for clients to migrate to another service provider or to move internally whenever your situation calls for it. Progent's Private Cloud hosting service is founded on mature virtual server techniques that permit companies with multi-vendor environments to benefit significantly on the expense of hardware, infrastructure maintenance, and IT administration while getting world-class dependability and an unparalleled level of vendor flexibility. In contrast to conventional Software as a Service hosting models, Progent's Private Cloud Hosting encompasses all server-based software in a single centrally managed service, can handle the multi- OS and non- standardized networks typical of small companies, and retains control of the licenses in the customer's possession so that moving to a new virtualized host is fast, reliable, and affordable. This eliminates becoming a prisoner of a single hosting provider while still offering all the economies associated with SaaS hosting alternatives.

  • Hybrid Cloud Migration Consulting Services
    Progent can provide advanced remote consulting to help companies of all sizes integrate their IT infrastructure with popular public clouds including Microsoft Azure and Amazon AWS. Progent can assist you to plan and administer cost-effective environments that can include Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid topologies that utilize on-premises resources as well as cloud services. To assist you to integrate cloud services with networks, Progent can provide a range of public cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Azure design and deployment consulting, Amazon Web Services cloud integration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform (GCP) integration expertise. Progent has over two decades of background providing high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud integration projects quickly and affordably.
Progent's Fixed-price Managed Services for Outsourcing Network Monitoring and Management
Progent's affordable ProSight series of network monitoring and management services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior machine learning tools to guard endpoints as well as physical and virtual servers against new malware attacks like ransomware and file-less exploits, which easily get by legacy signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a single platform to manage the complete threat lifecycle including blocking, infiltration detection, mitigation, remediation, and forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Endpoint Security
    Progent's ProSight Enhanced Security Protection managed services offer ultra-affordable multi-layer protection for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP offers firewall protection, penetration alerts, endpoint management, and web filtering through leading-edge tools packaged within a single agent accessible from a single console. Progent's security and virtualization experts can help your business to plan and implement a ProSight ESP environment that addresses your organization's specific requirements and that allows you prove compliance with legal and industry data security standards. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require immediate action. Progent's consultants can also assist your company to install and test a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable end-to-end solution for secure backup/disaster recovery. For a low monthly price, ProSight DPS automates your backup activities and enables fast recovery of critical data, apps and virtual machines that have become lost or damaged as a result of component failures, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's BDR consultants can provide world-class expertise to configure ProSight DPS to to comply with government and industry regulatory requirements such as HIPPA, FIRPA, and PCI and, when necessary, can help you to restore your business-critical data. Find out more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map out, monitor, reconfigure and troubleshoot their connectivity appliances such as switches, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are kept current, copies and manages the configuration of virtually all devices connected to your network, monitors performance, and generates alerts when problems are discovered. By automating time-consuming management and troubleshooting activities, WAN Watch can knock hours off common chores such as network mapping, reconfiguring your network, locating devices that require critical software patches, or isolating performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the technology of top data security companies to provide web-based control and comprehensive security for all your inbound and outbound email. The hybrid structure of Progent's Email Guard integrates a Cloud Protection Layer with a local gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of threats from reaching your network firewall. This reduces your vulnerability to inbound attacks and conserves system bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance provides a further layer of inspection for inbound email. For outgoing email, the onsite gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management technology to help keep your IT system operating efficiently by checking the health of vital assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your designated IT management personnel and your assigned Progent engineering consultant so that any potential issues can be addressed before they can impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's network support professionals. With the ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the applications. Because the system is virtualized, it can be moved easily to a different hardware environment without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and protect information related to your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be warned automatically about impending expirations of SSL certificates or domains. By cleaning up and organizing your IT infrastructure documentation, you can save up to half of time spent searching for vital information about your IT network. ProSight IT Asset Management includes a common repository for storing and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether you’re planning improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size organizations to get an objective assessment of the overall health of their information system. Based on a selection of the leading remote monitoring and management platforms available, and supervised by Progent's certified group of information technology experts, ProSight Network Audits help you see how well the deployment of your core infrastructure assets adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits like a more manageable Active Directory system. Both versions also come with one year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost management, better compliance with data security requirements, higher utilization of IT assets, faster problem resolution, more reliable backup and recovery, and higher availability. See more about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone interview with a Progent backup/recovery consultant. The fact-finding interview is intended to help assess your company's preparedness to block or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information concerning your current AV defense and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to build an efficient AV and backup/recovery environment that meets your company's needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report.

Why Progent Is the Right Alternative for Monterey, California Businesses
Progent's size, breadth and depth of information technology skill, and familiarity with corporate network consulting allow small businesses to sidestep the pitfalls associated with excessive reliance on thinly staffed service organizations or freelance consultants.

Teaming with Progent's Experts enables your business to:

  • Prevent Excessive Reliance on Individual Support Consultants
    For IT services, smaller businesses often depend heavily on freelance engineers. Although freelance service providers carry lower overhead than larger support firms and can typically bill apparently lower rates, freelancers are often too overworked to respond rapidly to critical network problems. If a freelance consultant is occupied with another client, sick, on travelling, or in class, the lack of backup staff may force your business to wait for assistance in case of a crisis. The more your small business expands, system unavailability or problems with critical applications become more costly. The money you believed you were saving on an independent consultant can disappear fast due to lower productivity. Also, when independent consultants encounter unfamiliar problems, the lack of a large engineering group to rely on for assistance forces them to train on the job while your company winds up footing the costs for their continuing education.

  • Gain Access to Certified Professionals in Advanced Information Technology Issues
    Many smaller support firms or independent engineers focused on small company IT consulting may excel at delivering routine solutions but lack the seasoning to deal efficiently with complex IT configurations that have a variety of platforms, numerous offices, Voice over IP implementations, remote workforces, integrated financial and operational applications, data-driven web sites, and specialized line-of-business software. Progent's experience with global companies and Progent's extensive group of experts can benefit your small business because big-company networks are inherently complex, integration issues demand in-depth understanding of in many technical areas, and achieving a high degree of stability, reliability, and security calls for industry-tested processes.

  • Create a Solid Basis for Seamless Growth
    Small companies often begin with an IT system cobbled together on a tight budget. Lacking a proper architecture, a sequence of improvised fixes commonly get thrown onto of a marginal structure. As a company evolves, reliability and expandability problems can obstruct the productivity of the organization. Such environments require thorough evaluation, intelligent strategic analysis, and broad-based expertise to upgrade to a network infrastructure that will act as the reliable foundation to meet critical business needs and ease future growth.

  • Partner with Solution Finders, Not Product Resellers
    Small companies require direction and insight to navigate through an increasingly complex array of technology alternatives offered for accelerating business growth and enhancing efficiency. Businesses do not need an IT consultant or support firm that tries to sell them a product. Progent eliminates conflicted motives by not selling hardware and software. Progent provides services only. This allows Progent to match technical support services with the genuine needs of clients. Combining network consulting and product reselling can result in a situation where the proposed solution is built around a predetermined vendor instead of being driven by the actual needs of a small business.

Contact Progent
If your Monterey, California company needs to contact Progent about network outsourcing, consulting, or tech support, phone 800-993-9400 or go to Contact Progent.

Fast Remote Network Support
For immediate online help, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).



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