Fast Remote Technical Support for Monterey California Computer Systems
Immediate Remote Support for Monterey NetworksFor companies located in Monterey California, Progent provides online help for networks based on Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified engineers have provided online troubleshooting to companies in all 50 states in the United States. (See recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-certified network specialists to handle complex infrastructure issues, plus the assistance of CISA and CISSP-qualified security consultants to handle advanced security design and troubleshooting jobs.

Progent's remote technical support experts offer excellent leverage due to the fact that they have the real-world experience and are equipped with the sophisticated tools needed to resolve the majority of network issues quickly. This reduces direct costs since service calls accumulate minimal billable consulting minutes. Online help also eliminates the expense of sending a consultant to your location. Your company benefits even more with indirect costs by minimizing or avoiding system downtime and associated losses resulting from business discontinuity, upset clients, unproductive workers, and de-focused executives. Progent's advanced online technical support expertise is particularly valuable in environments that are dependent on public clouds for vital infrastructure or applications like Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite IT support may not be an alternative.

Progent's pricing model for online help is structured to leverage your network support investment. Progent bills by the minute for phone consulting, so you pay just for the support that you actually get. In contrast to typical remote support firms, Progent requires no initialization surcharge or minimum job duration. Progent's one-minute granularity and simple policy for pricing do away with situations where quick fixes somehow end up as substantial bills. Progent's penchant for handling technical issues efficiently means your business spends less cash.

Progent's Remote Consulting and Technical Support Services
Over time, Progent has mastered a collection of customized tools and field-proven methodologies which ensure the maximum degree of efficiency for remote help and repair for information networks of any size. Progent provides secure VPN support for VPN gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity permits the experts of Progent's Technical Response Center to communicate with your company's system remotely without breaching corporate security.

Progent's proven service database system stores extensive histories of the support that Progent's clients have been provided. Progent's authorized service personnel have the benefit of the details of all help rendered to each Progent customer by any Progent consultant. This database of issues and responses is organized as an easily searchable internal knowledge base that allows Progent's online support experts to communicate their experiences with the whole team to ensure that the value of Progent's support improves over time. Progent's advanced accreditations and working relationships with important technology companies such as Cisco and Microsoft open up other extensive technical databases and allow fast access to manufacturers' in-house engineering staff so Progent's remote consulting specialists can determine the most efficient resolutions promptly.

Online support services provided by Progent to clients in Monterey California include:

ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent offers a selection of affordable, fixed-price managed services intended to enable small and medium-size businesses to utilize the same advanced IT solutions deployed by some of the world's leading enterprises. Progent's ProSight series of outsourced network management services addresses all critical aspects of modern networking such as email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure health monitoring, VM hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior-based machine learning technology to guard endpoints and servers and VMs against modern malware assaults like ransomware and email phishing, which routinely evade traditional signature-matching AV products. ProSight ASM safeguards on-premises and cloud-based resources and offers a single platform to automate the complete threat progression including blocking, infiltration detection, containment, cleanup, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services offer economical multi-layer protection for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint management, and web filtering through leading-edge tools incorporated within a single agent accessible from a unified control. Progent's security and virtualization consultants can assist your business to plan and implement a ProSight ESP deployment that addresses your organization's unique requirements and that allows you prove compliance with government and industry information security regulations. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require urgent action. Progent can also help your company to set up and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and medium-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery. Available at a low monthly price, ProSight DPS automates and monitors your backup processes and enables fast restoration of vital files, applications and VMs that have become lost or corrupted due to component failures, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup specialists can deliver advanced expertise to set up ProSight DPS to be compliant with regulatory requirements like HIPAA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to recover your business-critical information. Find out more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top data security vendors to deliver web-based control and world-class security for all your email traffic. The powerful architecture of Email Guard integrates cloud-based filtering with a local gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps most unwanted email from making it to your security perimeter. This reduces your vulnerability to external attacks and conserves network bandwidth and storage. Email Guard's onsite security gateway device provides a further level of analysis for inbound email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The local gateway can also assist Exchange Server to track and safeguard internal email that originates and ends inside your security perimeter. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map, track, optimize and debug their networking hardware like switches, firewalls, and load balancers plus servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are kept updated, copies and displays the configuration of almost all devices on your network, monitors performance, and generates notices when problems are detected. By automating complex management processes, ProSight WAN Watch can knock hours off common tasks like network mapping, reconfiguring your network, locating devices that require important software patches, or isolating performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management techniques to help keep your IT system operating efficiently by tracking the health of critical computers that power your business network. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your specified IT management personnel and your Progent consultant so all potential problems can be resolved before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host configured and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be moved immediately to a different hardware solution without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and safeguard data related to your network infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be warned automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as half of time wasted looking for vital information about your IT network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre making improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size businesses to obtain an objective assessment of the health of their network. Based on a selection of the leading remote monitoring and management tools in the industry, and supervised by Progent's certified group of IT professionals, ProSight Network Audits help you see how closely the deployment of your core infrastructure devices adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI such as a more manageable Active Directory (AD) environment. Both also include a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost management, better compliance with information security regulations, more efficient utilization of IT resources, quicker problem resolution, more reliable backup and restore, and less downtime. Read more information about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone interview with a Progent backup/recovery expert. The interview is designed to assess your company's ability to block or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information concerning your existing security profile and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to build an efficient AV and backup/recovery environment that meets your business needs. For details, visit The ProSight Ransomware Preparedness Report Service.

Additional Support Programs Offered by Progent
Progent offers the services of world-class remote consulting professionals for special information technology programs. Billing rates for ongoing development or consulting projects are set according to the qualifications of the consultants assigned. Progent's experience with these special areas of computer technology allows clients to complete major projects within budget and on schedule. Progent's special remote engineering services include:

  • Call Center Support
    Progent's Help Desk Call Center programs for companies with networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Call Center services, shared Help Desk services, and Helpdesk consulting. Progent's Standard Help Desk Services offer smaller organizations an end-to-end solution that manages all aspects of remote Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Progent provides call desk services at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to handle complex problems.

    Progentís Co-managed Help Desk services allow your business to share the load for Help Desk support seamlessly between your in-house IT staff and Progent's nationwide pool of veteran technical support engineers and subject matter experts. Progentís Help Desk sharing service is an advanced support solution based on the top PSA platform for managing end-user service requests, ticketing, accountability, status tracking, and metrics.

    Progent's Help Desk team of veteran network experts offers your customers in Monterey California fast contact with an effective technical support group with extensive experience delivering telephone-based help and remote repair service for networks based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's focus is to earn the Help Desk Call Center perception as a significant contributor to business success, and Progent's goal is to solve and not just report network problems.

  • Business Applications Support: Education, Custom Development, and Problem Solving
    Progent's Applications Consulting Team offers online advanced consulting expertise and training in key application fields including Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver expertise, programming, and training for familiar Microsoft applications such as Microsoft CRM, Project, Office 365 Word, and Microsoft Office 365 Excel. To find out more about Progent's consulting, custom development, and training services, refer to Progent's Applications Experts Services.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2016 servers, Windows 10 clients; seamless management of heterogeneous networks that incorporate Linux, Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide world-class online and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to design and configure a new implementation of Microsoft System Center 2016, expand or optimize your current one, upgrade smoothly from a prior version of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent can deliver companies in Monterey California online IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager support. Progent can customize Operations Manager to fit your business so that your network support is proactive rather than reactive. By detecting potential problems before they result in crashes, proactive monitoring can minimize inconvenient and expensive network crises. Progent can also deploy system monitoring products such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X systems, Windows networks, or systems that support multiple operating systems.
How Your Monterey Company Can Contact Progent's Remote Technical Support Professionals
To contact Progent about emergency phone-based assistance with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Nationwide Remote Help, call 1-800-993-9400, or go to Contact Progent. For companies and startups in Monterey California, Progent's phone-based network support specialists are ready to provide effective and cost-effective system support the instant your business has to have it. More than 15 years of providing remote technical assistance has earned Microsoft Partner status for Progent's consultants and has helped Progent to develop world-class troubleshooting skills and to fine tune remote connectivity technology to solve IT problems quickly while avoiding the cost and lost time associated with in-person support calls.

Even if your Monterey company relies on a regular freelance support technician or maintains an in-house IT staff that can handle ordinary network issues, Progentís Microsoft certified consultants can offer a convenient and transparent virtual extension of your on-site resources in cases when your usual IT support personnel either lack the bandwidth or the knowledge to resolve sudden network emergencies or particularly complicated integration projects.

Features of Progent's Remote Network Services for Monterey California
Progent's online help, remote repair, network security expertise, and network administration services give companies in Monterey California the greatest leverage for your IT investment. Whether you require one-time telephone help and Internet-based troubleshooting or full-time Help Desk call center services and network management, Progent's experts can provide your office world class network support while permitting you to avoid the expense and administration overhead of carrying a large in-house IT organization. Key features of Progent's National Remote Support services include:

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, breadth of technical expertise, fine tuned support tools, and understanding of enterprise networking enable businesses to avoid the pitfalls associated with exclusive reliance on smaller service organizations, independent freelance consultants, or over-stretched internal IT help.

Progent adds value by providing:

How Does Our Company Start Getting Remote Computer Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, go to Immediate Network Support.



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    Progent's Microsoft-certified consultants can help you plan, document, carry out, administer, and troubleshoot a system-wide move to 64-bit server and client operating systems and business applications. Progent can help you pilot your 64-bit infrastructure to make sure it handles all of the key 32-bit programs which you intend to keep as well as the new 64-bit editions of applications you wish to install.

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    Progent's Microsoft-certified consultants have 20 years of experience designing, installing, and maintaining messaging solutions for clients in the and throughout the U.S. Progent provides affordable Microsoft Exchange Servers consulting services to ensure that your email system features protection, high availability, easy access for remote and mobile users, efficient management utilities, and productive integration with telecommunications. Progent provides expertise and integration services for Microsoft Exchange 2016 Server, Microsoft Exchange 2013, Microsoft Exchange 2010, Microsoft Exchange 2007 Server, Exchange 2003, and Exchange 2K. Progent can also help small or mid-size companies to upgrade to MS Exchange 2016 or Microsoft Exchange 2013 Server.

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    Progent provides the help of Microsoft and Cisco-Premier IT support experts to show customers economical alternatives to help businesses maximize the value of Microsoft and Cisco products. For networks that range from remote offices to large corporations, Progent's expert engineers can assist you to improve your information system's e-mail architecture, security, reliability, performance, and system management.

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    Progent's pricing model is to bill for remote support and on-premises visits by the minute. Consequently, you are charged exclusively for delivered services. Progent does not impose a higher rate for after-hours or emergency service, and within California or in areas where Progent provides on-site service, Progent does not charge for travel time except for emergency calls where on-site work is less than four hours. Also, Progent applies no initialization fee and requires no retainer for support services provided during regular working hours. Many service organizations demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's small granularity avoids large bills for fast fixes so you will not be tempted to allow simple problems to fester.

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    Progent can help small and medium-size businesses to design, set up and troubleshoot the network infrastructure required for remote workers.

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    Progent's ProSight Email Guard uses the services and infrastructure of leading data security companies to provide web-based control and world-class protection for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises security gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks most unwanted email from making it to your security perimeter. This decreases your exposure to inbound threats and saves network bandwidth and storage. ProSight Email Guard's on-premises gateway device provides a further layer of analysis for inbound email. For outbound email, the local gateway offers anti-virus and anti-spam protection, DLP, and encryption. The on-premises gateway can also assist Exchange Server to track and safeguard internal email that originates and ends within your corporate firewall.

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    If you want to revamp your production web site, create internal websites for purposes such as human resources or employee training, establish a high-impact web presence for a new business, or write enterprise-class, data-driven specialized web applications, Progent can provide talented and experienced web designers. Progent's experts can also help you build and maintain a secure, fault-tolerant server and communications infrastructure, including remote and wireless connectivity, to run your web tools.

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    Progent's company culture will allow you to become a better consulting professional by improving your technical knowledge and increasing the loyalty of your customers. Progent delivers this promise by attracting the top consulting talent for you to operate with, providing a state-of-the-art network and communications infrastructure, running custom application tools to enable the maximum quality of service, and by streamlining proven business structures for attracting and maintaining customers.

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    Progentís IT outsourcing services for small companies include designing Server 2003, .NET Server, and BackOffice systems, coordinating migrations Microsoft Windows XP, Windows 2003 Server, Active Directory, and Microsoft Exchange Server 2003, Help Desk services, online and on-premises troubleshooting, resolving stubborn IT problems, and producing a comprehensive security plan. Progent can show you how to enhance network availability and performance with zero-downtime configuration, redundant network topology, and proactive server monitoring. Progent also provides special project help for large-scale upgrades and can help with requirements definition, product identification, BOM development, sourcing selection, purchasing coordination, and full documentation. Progentís computer outsourcing help also includes education for office productivity products such as Office XP.

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    Progent can help businesses of any size to move any part of their computing infrastructure to Microsoft Azure. This can simplify IT administration and lower hardware investments. Azure includes a wealth of cloud services and Progent can assist you to understand the advantages and limitations of various cloud networking architectures you can use with Azure. Progent can show you how to administer cloud-based or hybrid cloud and local applications and resources and make sure that you avoid the common errors small organizations make when moving to the cloud. Progent can assist you to set up cloud servers on Azure Virtual Machines, utilize cloud storage with Azure Storage, handle user identity with Azure Active Directory, and build backup-and-recovery services with Azure Backup. Progent can also assist you to prepare perimeter firewalls and VPN tunnels and also to integrate Apple iOS devices and Google Android handhelds.

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    Progent provides consulting for security evaluation software such as Microsoft Baseline Security Analyzer for performing a set of automatic system auditing scans to uncover possible security gaps. Progent has broad experience with security auditing tools and can show you how to understand testing reports and react appropriately. Progent can show you how to build security into your business processes, configure scanning software, define and implement a protected system environment, and recommend procedures to optimize the safety of your IT system. Progent's security professionals are available to help you configure a firewall, design safe remote connectivity to email and data, and install VPN. Progent's qualified security consultants can validate the protection of web applications and can run comprehensive information security audits of enterprise-wide security to determine your organization's compliance with important industry security standards such as HIPAA, PCI, and ISO.

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    Microsoft Forefront TMG 2010 builds on the powerful security capabilities of Microsoft Internet Security and Acceleration Server and provides a centrally administered Internet gateway that delivers a single-server platform for a variety of security functions such as an application layer and network layer firewall, URL monitoring and filtering, antimalware, intrusion protection, application proxy, Virtual Private Network management, and HTTP/HTTPS inspection. Microsoft Forefront Threat Management Gateway 2010 provides comprehensive web security reporting capabilities, allows custom reporting generated by Microsoft SQL Server, works with Active Directory to streamline authentication, and can be operated as a virtual machine to lower expenses and improve recoverability. Progent's Microsoft engineers can help you to plan and carry out test and production implementations; interface Forefront Threat Management Gateway with Windows Server 2008, Active Directory, Microsoft SQL Server, Microsoft Exchange Server, and SharePoint 2010; install Forefront TMG 2010 to operate on a virtual machine with Microsoft Windows Hyper-V; and provide continuing consulting and repair services. Progent's consultants can also assist you to upgrade economically to Microsoft Forefront Threat Management Gateway from ISA Server 2006 or ISA Server 2004.

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    Progent's Cisco-Meraki Wi-Fi access point experts can assist you to plan, configure, manage and troubleshoot Cisco's Meraki-based Wi-Fi networks for deployments from a small office to a campus or a multi-site enterprise. Progent can also assist you to incorporate other Cisco devices for streamlined management.

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    Progent is among the most qualified network support companies for designing email systems powered by Exchange 2000 Server. Progent specializes in helping small and mid-size businesses receive the full advantages of Microsoft Exchange Server 2000 under typical situations such as updating from Microsoft Exchange 5.5, migration from an ISP-based or POP3 e-mail environment, and jobbing out your Microsoft Exchange 2000 support.

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    Progent's Cisco-certified Wi-Fi integration consultants can help you to deploy, manage, and debug Cisco Small Business Wi-Fi APs.

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    Cisco's Catalyst Wi-Fi controllers simplify the management of Wi-Fi networks by unifying the provisioning and control of Wi-Fi access points, tuning Wi-Fi throughput by reducing the effect of RF congestion, enhancing wireless availability with fast failover, and hardening security by identifying threats and filtering traffic content based on user type and location. Progent can assist your business to deploy Cisco wireless LAN controller appliances to manage and monitor wireless networks of all sizes. Progent can help you to maintain and debug your existing Cisco Wi-Fi solution or implement an efficient upgrade to Cisco's modern Wi-Fi controller solutions.

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    Progentís Microsoft certified experts provide small and mid-size companies enterprise-class consulting services for Microsoft Systems Management Server 2003. SMS 2003 is Microsoft's standard tool for change and configuration management. SMS 2003, a component of Microsoft System Center 200, enables you to install critical applications rapidly and automatically to appropriate users, lower software expense and stay compliant by determining usage profiles, enhance Windows security by improving your knowledge of weak points and by installing critical updates, manage your mobile workforce through accepted standards independent of connection or location, and reduce operational expenses by fully exploiting the management capabilities incorporated into Windows. Progentís SMS consulting professionals can show you how to use SMS economically for automated software and application installation, security patch administration, and asset tracking management including software and appliance inventory.

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    With the Catalyst line of switches for small and mid-size businesses, Cisco enables organizations to gain the full benefits of adding intelligence to their IT infrastructures. Cisco's switching product line makes it possible to enable features to make your network infrastructure highly robust to accommodate time-critical needs, scalable to facilitate growth, secure enough to guard confidential data, and designed for prioritizing and managing traffic flows to streamline network operations. Progent's CCIE certified engineers can show you how to pick out and integrate Cisco Catalyst switches appropriate for your business. Also, Progent's CISM and CISA certified security specialists can show you how to develop a strategic protection policy and configure Cisco switches so they help enforce your security policies. Cisco Catalyst switches that Progent provides expertise for include Cisco's Catalyst Express 500 switches, Catalyst 3750 switches, Cisco Catalyst 4900 switches, and Catalyst 6500 switches.

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    SSL VPN makes it possible to establish a secure Internet connection between an enterprise network and virtually any remote computer without the need for pre-installed client software. Progent's Juniper-certified consultants can help you design, manage, and troubleshoot SSL VPN solutions based on Juniper's AS Series of remote access appliances.

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    Cisco has developed an extensive product line of routers including routers built to provide the protection, bandwidth, and availability demanded by organizations from small businesses to worldwide enterprises and ISPs. Cisco routers feature support for redundancy, automatic failthrough, and backup power for improved reliability and network availability. Progent can help you select and configure Cisco routers to establish a reliable infrastructure for your network and to make it economical to grow as you support new users, open new offices, install new services, open your network to clients and partners, and manage a more mobile workforce. Progent can provide expertise in a range of routers based on the Cisco IOS operating system, including the Cisco 800 series of small business routers, Cisco 1800 and 3800 Integrated Services Routers, Cisco 1900 and 2900 Generation 2 Integrated Services Routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for WAN edge applications, CRS Carrier Routing System for the network core, plus older 3600 and 3700 Series Routers.

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    Progentís IT outsourcing packages offer budget-friendly network consulting for small organizations. Whether it involves designing network architecture, setting up an in-house Help Desk or using an outside one, deploying an updated email platform, monitoring your system, or creating a web-based eCommerce solution, outsourcing your IT engineering services can contain costs and eliminate risks, permitting IT support expenses to grow in a more moderate and controlled manner than is possible by building up a bulky, all-purpose in-house network support organization. Progentís Outsourcing White Paper and flyers tell you how Progent can help you create a secure and robust system foundation for your vital applications based on Microsoft Windows such as Microsoft Office XP, Microsoft Office 2003, and Microsoft Office 2000.

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    Progentís Shared Help Desk service allows your IT organization to split the load for Help Desk services transparently between your IT team and Progent's large roster of certified technical support engineers and subject matter experts. Progentís Help Desk Co-management service is an advanced support solution based on the leading shared professional services automation (PSA) tool for managing service requests, ticketing, responsibility, status tracking, and reporting.

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