Fast and Affordable Remote Technical Support for Monterey California IT Networks
Urgent Phone Consulting for Monterey NetworksFor companies located in Monterey California, Progent provides remote help for information systems powered by Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified consulting experts have delivered online troubleshooting to companies in all 50 states in the United States. (Check out testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE engineers to help with challenging infrastructure issues, as well as the assistance of CISSP-qualified cybersecurity experts to help with advanced security design and diagnostic issues.

Progent's online technical support experts offer exceptional leverage because they possess the real-world experience and are equipped with the advanced technology necessary to solve the majority of network problems quickly. Efficient support lowers immediate costs because service calls use up minimal chargeable consulting minutes. Remote help also eliminates the expense of dispatching a consultant to your site. Your organization benefits additionally with indirect expenses by minimizing or eliminating network outages and associated costs stemming from business disruption, disgruntled clients, idle workers, and distracted management. Progent's extensive online consulting experience is especially important for organizations that depend on public clouds for vital network infrastructure or applications like Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where onsite IT support may not be useful.

Progent's billing policy for remote help is designed to stretch your network support dollar. Progent charges on a per-minute basis for phone assistance, so you are charged just for the support that you actually get. Unlike many remote support companies, Progent requires no service activation fee or minimum payments. Progent's one-minute granularity and simple policy for pricing avoid scenarios where quick solutions manage to turn into substantial tabs. Progent's skill at dealing with technical issues efficiently means your business spends less cash.

Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has fine tuned an array of customized tools and field-proven processes that allow the highest level of effectiveness for remote consulting and repair for IT systems of any size. Progent offers secure Virtual Private Network support for VPN gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access enables the engineers of Progent's remote service group to interface to your system without compromising corporate security.

Progent's proven technical support reporting system keeps detailed documentation describing all support that Progent's customers have received. Progent's staff engineers have the benefit of the records of assistance provided to every Progent client by every engineer. This archive of anomalies and responses is structured as a quickly searchable support database that allows Progent's remote support engineers to communicate their experiences company-wide to make sure that the efficiency of Progent's technical support improves over time. Progent's advanced accreditations and working associations with important industry leaders including Cisco and Microsoft make available additional massive technical databases and permit priority response from manufacturers' internal product engineers with the result that Progent's online consulting specialists can come up with the best resolutions quickly.

Remote support available from Progent to companies in Monterey California include:

Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent provides a selection of affordable, fixed-price managed services designed to enable small and mid-size businesses to utilize the same best-of-breed technology used by some of the industry's leading corporations. Progent's ProSight portfolio of network management outsourcing services addresses all critical areas of information technology such as email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure health monitoring, virtual server cloud hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based machine learning technology to defend endpoint devices and physical and virtual servers against new malware assaults like ransomware and file-less exploits, which routinely escape traditional signature-based AV tools. ProSight ASM protects local and cloud-based resources and provides a single platform to automate the entire malware attack progression including protection, identification, mitigation, cleanup, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services deliver affordable multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP offers firewall protection, penetration alarms, device control, and web filtering through leading-edge tools incorporated within a single agent accessible from a unified console. Progent's security and virtualization consultants can help you to plan and implement a ProSight ESP deployment that meets your organization's unique needs and that helps you prove compliance with government and industry data protection regulations. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require urgent action. Progent's consultants can also assist your company to set up and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable and fully managed service for secure backup/disaster recovery. Available at a low monthly rate, ProSight Data Protection Services automates your backup processes and allows fast restoration of critical data, apps and virtual machines that have become lost or corrupted due to hardware failures, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's BDR specialists can deliver advanced expertise to configure ProSight Data Protection Services to be compliant with regulatory requirements like HIPAA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to restore your critical data. Learn more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top information security vendors to deliver centralized control and world-class security for your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local security gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of unwanted email from making it to your security perimeter. This reduces your exposure to external threats and saves system bandwidth and storage. Email Guard's on-premises gateway appliance adds a deeper level of analysis for inbound email. For outgoing email, the local security gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to diagram, track, reconfigure and troubleshoot their networking appliances like routers, firewalls, and access points plus servers, printers, client computers and other devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept updated, copies and manages the configuration information of almost all devices on your network, monitors performance, and generates alerts when issues are discovered. By automating tedious management activities, ProSight WAN Watch can cut hours off ordinary chores like network mapping, expanding your network, locating appliances that need important software patches, or isolating performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your network operating efficiently by checking the state of critical computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your specified IT management personnel and your assigned Progent engineering consultant so that all potential problems can be addressed before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the applications. Since the system is virtualized, it can be ported easily to a different hardware solution without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and safeguard information related to your IT infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be warned automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as 50% of time spent looking for vital information about your IT network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether you’re planning improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you need the instant you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size businesses to get an objective evaluation of the overall health of their network. Powered by some of the top remote monitoring and management tools available, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits show you how closely the deployment of your essential infrastructure assets adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI such as a cleaner Active Directory (AD) system. Both versions also include a year of advanced remote network monitoring and management. Advantages can include easier management, better compliance with government and industry security standards, more efficient utilization of network resources, quicker troubleshooting, more dependable backup and restore, and higher availability. Learn more information about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief discussion with a Progent backup/recovery expert. The fact-finding interview is intended to help evaluate your company's ability to stop or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information about your existing antivirus tools and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to create an efficient security and backup/recovery environment that meets your company's requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Programs Available from Progent
Progent can provide the skills of seasoned online consulting experts for contract IT projects. Billing rates for ongoing development or consulting tasks are determined based on the level of expertise of the consultants involved. Progent's background in these important areas of computer technology enables clients to complete critical initiatives economically and on schedule. Progent's project-based online consulting solutions include:

  • Help Desk Call Center Services
    Progent's Help Desk Call Center support programs for businesses with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Call Center services, co-managed Help Desk services, and Call Center operations consulting. Progent's Standard Help Desk Services provide smaller organizations a complete solution that handles all aspects of remote Level 1 desktop support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and management reports. Progent offers service desk support at a significant discount from Progent's regular Level 1 desktop support rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle challenging issues.

    Progent's Call Center consulting expertise can aid you in building an efficient new Call Center or improving your existing one, selecting or customizing Help Desk Call Center software to handle the unique demands of your corporation, or adding temporary phone support staff to reinforce your internal Help Desk team to handle demanding events such as software transitions, mass updates, or rolling out new business software.

    Progent's Help Desk team of seasoned information technology experts provides your clients in Monterey California immediate access to a large network service group with extensive experience offering telephone-based support and online diagnostics for networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's mission is to earn the Help Desk the reputation as a significant enabler of business performance, and Progent's goal is to solve rather than just document technical problems.

  • Business Applications Support: Education, Custom Development, and Integration
    Progent's Applications Consulting Group offers remote professional consulting expertise and education in special business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can deliver consulting, programming, and training for popular Microsoft business applications including CRM, Project, Microsoft Office 365 Word, and Office 365 Excel. For additional information on Progent's expertise, programming, and education offerings, go to Progent's Applications Experts Team.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    System Center 2016 unifies and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10; seamless integration of multi-OS environments that include various Linux distributions, Hyper-V and VMware; and better cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer advanced online and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and install a new deployment of Microsoft System Center 2016, extend or tune your current one, upgrade smoothly from a previous version of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent can deliver companies in Monterey California online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager consulting and System Center 2012 Operations Manager support. Progent can tune SCOM for your business so that your computer maintenance is proactive rather than reactive. By detecting potential trouble spots before they result in crashes, proactive monitoring can head off stressful and costly information system failures. Progent can also use network monitoring tools like Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft Windows systems, or environments that incorporate a variety of OS platforms.
How Your Monterey Company Can Contact Progent's Online Support Experts
To contact Progent about urgent online assistance with Windows, Apple macOS and OS X, or Linux environments, visit Progent's Nationwide Remote Support, telephone 1-800-993-9400, or visit Contact Progent. For companies and new ventures in Monterey California, Progent's phone-based network support specialists are ready to provide effective and affordable system support the moment your organization needs it. More than a decade of offering remote repair services has led to Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting skills and to refine online connectivity technology to repair network problems rapidly while eliminating the expense and lost productivity that comes with on-premises service visits.

Even if your Monterey organization has a regular independent consultant or maintains a full time IT staff that know how to deal with the majority of network issues, Progent’s Microsoft and Cisco certified engineers are available to provide a convenient and seamless remote expansion of your on-site resources in cases when your usual IT support personnel either don't have the availability or the expertise to deal with sudden system emergencies or particularly complicated integration problems.

Features of Progent's Online Computer Support for Monterey California
Progent's online help, remote repair, system security consulting, and system administration services give companies in Monterey California the greatest leverage for your support budget. Whether you need occasional phone support and Internet-based troubleshooting or ongoing Help Desk support and system management, Progent's experts can deliver your office world class IT support while allowing you to avoid the cost and hassle of maintaining a full-service in-house IT staff. Key features of Progent's online help program include:

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's staff size, breadth of technical expertise, fine tuned support software, and familiarity with corporate IT allow businesses to avoid the pitfalls of excessive dependence on smaller service firms, independent freelance service providers, or limited in-house IT help.

Progent stands out by providing:

  • Proven Methodology
    Progent’s team of Microsoft and Cisco Certified experts average longer than ten years of real-world professional background, at the forefront of network support, performing a broad range of technical projects for an extensive array of customers. Each Progent support professional shares a proven collection of personal best practices which are incorporated into company-wide best practices training that Progent instills in its support staff. This ensures that you get not just expert IT help, but also a support engineer with proven methods for applying computer knowledge to repair real-world network problems rapidly.

  • Value Pricing
    Progent's pricing model is to charge for remote service and in-person help by the minute. As a result, you pay only for delivered support. Progent does not impose a higher rate for after-hours or urgent support, and within California or in regions where Progent offers on-site support, Progent does not charge for travel except for emergency calls where on-site work is less than four hours. In addition, Progent imposes no service activation charge and requires no monthly commitment for support services provided during regular working hours. Many support organizations demand substantial minimum payments or charge for each quarter hour or longer. Progent's fine granularity does away with big invoices for fast repairs so you will not be tempted to allow simple problems to fester.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching clients to handle problems that are within their comfort zone, Progent is able to concentrate on delivering high-value skills where Progent faces little competition. Companies who utilize familiar independent consultants or who maintain in-house support personnel benefit when Progent transfers knowledge about new technology and tested methodologies to make their networks more reliable, protected, and productive.

  • Remote Server Monitoring with Microsoft Operations Manager
    Progent is one of the few consulting companies to offer round-the-clock network monitoring services powered by MS Operations Manager. Microsoft Operations Manager causes your network support to be anticipatory instead of reactive. By anticipating possible issues before they cause lost productivity, network monitoring can keep your IT network from stressful and costly availability losses.
How Does My Business Start Getting Remote Network Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, visit Immediate Network Support.



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    Progent’s Microsoft certified consultants provide small and midsize companies expertise for Microsoft Forefront TMG and ISA Servers. Microsoft's Forefront Threat Management Gateway and Internet Security and Acceleration Servers contain an advanced application-layer aware firewall that can protect your IT network from attack by external and inside sources. Forefront TMG and ISA Server perform deep examination of Internet protocols such as Hypertext Transfer Protocol, which allows these security platforms to uncover many threats that can get by ordinary firewalls. The combined firewall and VPN structure of Forefront Threat Management Gateway and ISA Server permit stateful filtering and inspection of all VPN traffic. ISA Servers are the centerpiece of Microsoft's network security strategy, and Progent's Microsoft-certified engineers and CISSP, CISA and CISM certified security consultants can help you enhance your network security through expert planning and integration of Forefront Threat Management Gateway and Microsoft ISA Servers. Progent's Microsoft engineers can assist you to deploy Microsoft Forefront Threat Management Gateway 2010, maintain any version of ISA Server, or migrate from ISA Server to Microsoft Forefront TMG.

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    Progent's CISSP-certified network security consultants can assist organizations of any size with any aspect of IT security. Progent can help create cost-effective cybersecurity solutions that guard a small office from advanced malware attacks or Progent can plan, deploy, and monitor an end-to-end security strategy for hybrid networks that accommodate local, online, and mobile clients sharing network resources distributed over multiple physical datacenters and public and private clouds.

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    Lync Server 2010 supports IM, Real Presence, audio and video conferencing, desktop sharing, as well as VoIP and traditional PSTN calling. Lync 2010 can extend the functionality of Microsoft Exchange Server, SharePoint and Office desktop or Office 365 and simplify management via integration with Active Directory. Lync can also reduce capital and operational costs by doing away with Voice-over-IP hardware and subscription fees, PBX gear, or legacy teleconferencing technology. Progent's certified IM and Presence consultants can provide online and on-premises support services to help your company to maintain and troubleshoot your existing Lync 2010 deployment or evaluate the benefits of upgrading from Lync Server 2010 to Skype for Business, which is Microsoft's new version of the product family. Progent can also assist your organization to plan and carry out a smooth Skype for Business upgrade.

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    Progent’s Technical Response Center offers nationwide remote troubleshooting for Windows and Cisco-based small business IT networks. Progent's Microsoft and Cisco-Premier service professionals offer phone help and remote secure network connection to isolate and resolve network problems rapidly and affordably. The scope of IT expertise available from Progent's team of country-wide support professionals makes it possible to escalate even the toughest problems to competent specialists as needed.

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    Progent's certified consultants can assist you you to evaluate the advantages of Windows Server 2008 for your company, develop test programs and rollout strategies, install Windows Server 2008 with your network infrastructure and applications, educate your support staff how to run new administration utilities, and deliver ongoing consulting and technical support via low-cost options such as Contact Center support and online technical support.

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    Progent's Cisco Meraki Wi-Fi AP experts provide online and on-premises support to help organizations of any size to design, deploy, manage, upgrade or repair Wi-Fi networks that utilize Cisco Meraki wireless access points. Progent can help your business to set up and manage Cisco's Meraki-based wireless networks for sites that range from a telecommuter's home or a branch office all the way to a large campus or a nationwide enterprise. Progent can also help you to configure other Cisco products such as switches, ASR routers and ASA firewalls to create a seamless ecosystem that provides the same access, responsiveness, security, ease of management and uptime for wired and wireless clients irrespective of their mobility or computing device.

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    Progent's Microsoft-certified SQL Server application developers and database administrators can provide online consulting to help organizations of any size to build, manage, and maintain applications powered by the Microsoft SQL Server platform and .NET architecture. Progent's SQL Server experts offer help with any element of application development in solutions that range from small office databases to VLDB applications and data warehousing.

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    Progent's CISSP-certified cybersecurity consultants can help organizations of all sizes with any aspect of information system security. Progent can create efficient cybersecurity systems that guard a small business against advanced malware attacks or Progent can design, deploy, and manage a comprehensive security environment for hybrid enterprise networks that support local, remote, and mobile clients sharing network resources distributed across a mix of physical datacenters and public and private clouds.

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    Microsoft supports transparent hybrid ecosystems that combine Office 365 and on-premises Exchange systems. This permits you to have specific mailboxes located on your physical datacenter and other mailboxes hosted by Office 365. Progent's Microsoft-certified consulting team can help you with any phase of planning, integrating and debugging your hybrid Exchange Online solution. Progent's Exchange consultants can provide occasional expertise to help you resolve stubborn technical bottlenecks and also can provide comprehensive project management outsourcing or co-sourcing to make sure your hybrid Office 365 solution is successfully completed on schedule and within budget.

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    Fortinet next-generation firewalls are industry leaders in delivering top performance for SSL/TLS inspection. Progent's Fortinet firewall experts can assist you to integrate your Fortinet FortiGate security appliances to safeguard all your digital assets at the enterprise edge, within the data center, at branches, and in the cloud.

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    Progent’s data center IT services are designed for businesses with equipment located at Internet Data Centers or data center colo hosting facilities and in need of timely on-site assistance at the co-location site as well as remote support from Microsoft and Cisco Certified experts. Progent provides a full range of Internet Data Centers and data center and co-location consulting services including network architecture evaluation, Windows and UNIX server installation and support, tech support for server and communications networking, development and deployment of high availability configurations, architecting and deploying layered security defenses, firewall integration and troubleshooting, configuring load balancing solutions, and creating fault tolerant server and storage clustering systems.

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    Progent's Microsoft-certified ISA Server consultants have extensive experience developing Microsoft-based security solutions for IT networks with multiple locations, mobile users, and line-of-business eCommerce applications. A Progent ISA Server consultant can help your small or mid-size business plan and deploy an installation of ISA Server 2004 that supports your information protection requirements without limiting your productivity.

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    System Center 2016 Data Protection Manager provides automatic backup and easy restore capabilities for Microsoft networks. SCDPM 2016 offers application-aware backup for critical platforms such as Microsoft SQL, Exchange and SharePoint Server, protects Windows and Linux virtual machines, works with virtual machines hosted by Windows Hyper-V as well as VMware, and can use Azure for easy-to-manage cloud backup and recovery. Progent's Microsoft-certified experts can assist organizations of all sizes to design, deploy, administer, and repair a multi-site backup/restore system powered by Data Protection Manager 2016. Progent can assist you to migrate from an older release of Data Protection Manager or from a legacy solution, and Progent can tune your DPM 2016 environment for on local, colocated, cloud or hybrid deployments. Progent offers remote or onsite consulting expertise and can provide occasional guidance to help you through challenging issues or provide end-to-end project management support to make sure you finish your Data Protection Manager 2016 initiative on time and on budget.

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    Progent’s Co-managed Help Desk service allows your IT organization to share the load for Help Desk services seamlessly between your in-house IT staff and Progent's large roster of veteran desktop support technicians and subject matter experts. Progent’s Co-managed Help Desk service is a collaborative support solution built around the leading shared PSA platform for handling end-user service requests, ticket lifecycle, ownership, status tracking, and metrics.

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    Microsoft Exchange and Apple Mac workstations can co-exist efficiently. Progent's Apple and Microsoft premier consultants can show you how to install Microsoft Entourage and Microsoft Exchange Server so your Apple Macintosh users are able to work closely with teammates who use Microsoft Outlook. With Exchange and Entourage 2008 for Mac, Exchange and Mac software can coexist, allowing Mac users to get and transmit messages, examine the Exchange global address list, import addresses, synchronize appointments, and alert fellow workers to meetings with your Exchange account. Progent will make sure that your Microsoft Server is properly set up and that WebDAV and Outlook Web Access are enabled. Progent also offers customized one-on-one Entourage education.

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    Progent's Microsoft-certified consultants can assist your organization to plan for, deploy, and administer System Center 2012 R2 Configuration Manager. Progent can assist you to upgrade smoothly to SCCM 2012 from a legacy device management platform or assist you to modify your existing SCCM 2012 environment to support your changing IT needs. In addition, Progent can assist you to create an infrastructure that fully supports SCCM by providing expertise with related Microsoft platforms including Active Directory Domain Services (ADDS), Microsoft SQL Server and SQL Server Reporting Services, and IIS.

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    Progent's Microsoft-certified consulting experts have over 10 years of background planning, deploying, enhancing and repairing SCOM solutions and offer organizations of any size advanced remote or onsite consulting services for Microsoft SCOM 2012. Progent can assist you to design a topology for System Center 2012 Operations Manager servers that provides the performance and availability needed to watch over your datacenter effectively, whether your datacenters are onsite, in the cloud, or a mixed solution. Progent can also help you to install and set up SCOM 2012 management packs based on leading practices for tracking network fabric as well as Microsoft and third-party applications and services. Also, Progent can provide fast remote or on-premises technical support to help you to fix critical problems uncovered by System Center 2012 Operations Manager.

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    Progent's Jabber consultants offer online or onsite expertise to help organizations of any size to plan, deploy, manage, update or troubleshoot Cisco Jabber solutions and Cisco Unified CM infrastructure. Progent offers advanced support for all the technologies that go into creating an end-to-end Jabber collaboration solution such as Cisco network appliances and management tools, Microsoft Office 365 apps, Windows and Mac desktops, Apple iOS and Google Android smartphones, SIP trunking, Wi-Fi systems, cyber security, cloud computing, immersive telepresence systems, PBX products, business continuity, and other pieces of a cohesive collaboration solution.

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    Windows 8.1 is engineered to power computers ranging from smartphones and tablets to engineering workstations. An abundance of new and improved capabilities, such as its touchscreen interface and signature live tiles user interface, offer a wide range of benefits for organizations who know how to exploit them. Progent's Windows experts can assist bring your business up the learning curve with Windows 8.1 and show you how to derive significant business value from the product's many technical enhancements.

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    Progent can help you to understand the wealth of subscription options available with Office 365 and integrate your information network with Office 365 in a way that delivers maximum business value. Progent offers expertise with cross-platform environments that incorporate Windows, macOS, and Linux technology. Progent can also help your business to create and maintain hybrid solutions that seamlessly integrate on-premises and cloud resources.

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    Progent’s Microsoft certified consultants offer a range of consulting services for Microsoft Dynamics GP/Great Plains. Microsoft Dynamics GP/Great Plains is a Microsoft financial package and corporate management tool based, like all Microsoft financial solutions, on the scalable and familiar foundation of Microsoft Windows technology. Dynamics GP 2010, the latest edition of Microsoft financial software in the Microsoft Dynamics GP line, provides a cost-effective tool for managing and combining finances, e-commerce, supply chain, manufacturing, project accounting, on-site support, CRM, and HR. Dynamics GP is simple to deploy and configure, and with its segmented design you can license only the capability you currently need, with the ability to add clients and enlarge functionality when necessary. Progent’s Microsoft Dynamics GP/Great Plains Software support experts can show you how to deploy, configure and manage Microsoft Dynamics GP/Great Plains 2010 and also older editions of Microsoft Dynamics GP.

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    Progent's Microsoft-certified engineers offer advanced expertise in deploying, operating and debugging all versions of Project Server and can deliver a wide range of cost-effective remote consulting services following proven best practices to help organizations of all sizes to get all the advantages of this powerful platform. Consulting support offered by Progent include system design, software configuration and upgrades, setting up secure collaboration among onsite and remote or mobile users, network infrastructure optimization, and customized webinar training.
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