Fast and Affordable Remote Technical Support for Monterey California IT Networks
For companies located in Monterey California, Progent provides remote help for information systems powered by Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified consulting experts have delivered online troubleshooting to companies in all 50 states in the United States. (Check out testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE engineers to help with challenging infrastructure issues, as well as the assistance of CISSP-qualified cybersecurity experts to help with advanced security design and diagnostic issues.
Progent's online technical support experts offer exceptional leverage because they possess the real-world experience and are equipped with the advanced technology necessary to solve the majority of network problems quickly. Efficient support lowers immediate costs because service calls use up minimal chargeable consulting minutes. Remote help also eliminates the expense of dispatching a consultant to your site. Your organization benefits additionally with indirect expenses by minimizing or eliminating network outages and associated costs stemming from business disruption, disgruntled clients, idle workers, and distracted management. Progent's extensive online consulting experience is especially important for organizations that depend on public clouds for vital network infrastructure or applications like Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where onsite IT support may not be useful.
Progent's billing policy for remote help is designed to stretch your network support dollar. Progent charges on a per-minute basis for phone assistance, so you are charged just for the support that you actually get. Unlike many remote support companies, Progent requires no service activation fee or minimum payments. Progent's one-minute granularity and simple policy for pricing avoid scenarios where quick solutions manage to turn into substantial tabs. Progent's skill at dealing with technical issues efficiently means your business spends less cash.
Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has fine tuned an array of customized tools and field-proven processes that allow the highest level of effectiveness for remote consulting and repair for IT systems of any size. Progent offers secure Virtual Private Network support for VPN gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access enables the engineers of Progent's remote service group to interface to your system without compromising corporate security.
Progent's proven technical support reporting system keeps detailed documentation describing all support that Progent's customers have received. Progent's staff engineers have the benefit of the records of assistance provided to every Progent client by every engineer. This archive of anomalies and responses is structured as a quickly searchable support database that allows Progent's remote support engineers to communicate their experiences company-wide to make sure that the efficiency of Progent's technical support improves over time. Progent's advanced accreditations and working associations with important industry leaders including Cisco and Microsoft make available additional massive technical databases and permit priority response from manufacturers' internal product engineers with the result that Progent's online consulting specialists can come up with the best resolutions quickly.
Remote support available from Progent to companies in Monterey California include:
Certified MS Windows Experts
Progent's Microsoft-premier remote service professionals can deliver network troubleshooting and IT help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the expertise of consulting engineers who can assist you with a wide variety of technology support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
MS Exchange 2019 Server integration,
MS Exchange Server 2016 planning and deployment, Exchange 2013 consulting,
Microsoft Exchange Server 2010 maintenance,
SharePoint 2019 design and integration, SharePoint 2016 migration and hybrid integration expertise, Microsoft Teams migration expertise, Skype for Business planning and deployment support, Microsoft Lync Server 2013 management, and Microsoft Communications Server troubleshooting,
Forefront TMG 2010 administration and ISA Server migration, MS SQL Server 2019 migration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Access Application Development,
Small Business Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a wide array of cost-effective desktop consulting and support services to help your business to deploy, configure, repair, and manage workstations and notebooks powered by Microsoft Windows. Progent's PC desktop support services cover areas such as offering Microsoft Windows 10 migration help plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and deployment, System Center 2016 Configuration Manager cloud integration, and Intune consulting to streamline the administration of your desktops and cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the top recognition for network infrastructure consultants, and certifies an individual's technical knowledge at the expert level. Cisco CCIEs know how to resolve the most challenging challenges surrounding network planning, integration, administration, compliance, and problem solving. CCIEs can cooperate with the highest priority with Cisco's in-house engineers in analyzing problems with IOS Software network management tools and developing alternate approaches or locating program patches. CCIEs represent an exceptional cost-effectiveness since their broad expertise allows them to resolve problems rapidly. In typical instances, less experienced consultants can struggle for hours or even days with the same tasks that a Cisco CCIE can fix in minutes. Progent's Cisco CCIE support experts can tie into your computer system using advanced on-line support technology to perform fast, safe, and affordable diagnosis and remediation.
Santa Cruz-Monterey Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Santa Cruz and Monterey Counties.
Progent locations in Santa Cruz-Monterey Bay Area
Progent's Cisco-qualified CCIEs offer consulting for the entire range of Cisco's market leading selection of infrastructure products. Cisco technology consulting available from Progent includes ASA Next Generation firewalls with Firepower Services integration and troubleshooting, Cisco routers setup and debugging, Cisco Catalyst switch integration and support, Nexus switch consulting and support services, Meraki switches consulting services, Cisco Unified Communications Manager (CallManager) configuration and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video desktop phones support and Cisco wireless IP phones solutions, Cisco Meraki wireless AP layout and set up, Cisco Aironet Wireless APs consulting services, Cisco wireless controllers consulting, Cisco VPN and Security Setup and troubleshooting expertise, and SIP and CUBE integration solutions for SIP trunks and Cisco CUBE integration consulting. Progent can also provide online and on-premises wireless site surveys to assist you to fully integrate your Wi-Fi infrastructure.
CISSP, ISSAP, and CISM Premier System Security Specialists
Progent's certified CISSP and CISSP-ISSAP cybersecurity consultants can provide a range of security services that can improve the immunity of your Microsoft Windows, Apple macOS and OS X, Linux network against internal or external threats or assist your business to recover rapidly after a damaging penetration. Security consulting services available from Progent cover comprehensive information security and compliance analysis utilizing utilities such as GFI LANguard NSS, NMAP Port Scanner, and products from Solar Winds tools and Nikto; quick cleanup after virus and worm attacks; installing firewalls; designing secure architectures for off-site and mobile access; guarding your messaging infrastructure against spam and directory harvest attacks; and initiating round-the-clock proactive monitoring.
Progent offers advanced online support to help organizations of all sizes integrate their IT infrastructure with leading public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and manage hybrid ecosystems that can include Windows and Linux operating systems and applications in both cloud-based systems or in hybrid network models that combine on-premises resources along with public clouds. To assist you to incorporate cloud services with physical datacenters, Progent can provide a variety of cloud integration services such as Office 365 integration solutions with on-premises installations of Exchange,
Azure hybrid cloud planning and integration consulting, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform planning and integration consulting. Progent has more than 20 years of background providing advanced consulting expertise online, and Progent can help you complete your cloud integration initiatives on schedule and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to specify, automate and verify a repeatable workflow for recovering services rapidly after an outage. SRM provides centrally controlled and automated recovery, application mobility, and transparent site migration, failback and site re-protect. Site Recovery Manager also enables transparent testing for site recovery, upgrades and fixes and can produce reports to confirm complete service restoration, validate SLAs and prove compliance. Progent offers the support of a VCDX certified VMware SRM consultant to help your organization to design, configure, test and manage a disaster recovery solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts offer in-depth experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for administering private and public cloud and hybrid cloud solutions that provide high uptime, data security, and application mobility. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network architect to help your organization to build a completely virtualized Software Defined Data Center that can be set up or migrated in minutes and managed with a high level of automation regardless of the physical components making up the basic network infrastructure.
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux consultants and macOS and OS X specialists offer remote support services to cover a wide array of computer technologies such as network architecture, messaging systems, system and operational security, plus UNIX and Windows coexistence. For server consolidation and easy management in environments that incorporate Linux and Microsoft Windows, Progent can provide VMware consulting and Citrix support. Progent can also help with transitioning from older systems to Windows or Linux-based environments. Progent's team-based methodology for solving technical issues enables quick escalation, when required, to engineers with appropriate expertise to tackle challenging situations. This accelerates repair of critical problems, reduces network downtime, and cuts service costs.
Major Linux versions for which Progent can provide expertise include:
Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent provides a selection of affordable, fixed-price managed services designed to enable small and mid-size businesses to utilize the same best-of-breed technology used by some of the industry's leading corporations. Progent's ProSight portfolio of network management outsourcing services addresses all critical areas of information technology such as email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure health monitoring, virtual server cloud hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based machine learning technology to defend endpoint devices and physical and virtual servers against new malware assaults like ransomware and file-less exploits, which routinely escape traditional signature-based AV tools. ProSight ASM protects local and cloud-based resources and provides a single platform to automate the entire malware attack progression including protection, identification, mitigation, cleanup, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection services deliver affordable multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP offers firewall protection, penetration alarms, device control, and web filtering through leading-edge tools incorporated within a single agent accessible from a unified console. Progent's security and virtualization consultants can help you to plan and implement a ProSight ESP deployment that meets your organization's unique needs and that helps you prove compliance with government and industry data protection regulations. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require urgent action. Progent's consultants can also assist your company to set up and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable and fully managed service for secure backup/disaster recovery. Available at a low monthly rate, ProSight Data Protection Services automates your backup processes and allows fast restoration of critical data, apps and virtual machines that have become lost or corrupted due to hardware failures, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's BDR specialists can deliver advanced expertise to configure ProSight Data Protection Services to be compliant with regulatory requirements like HIPAA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to restore your critical data. Learn more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top information security vendors to deliver centralized control and world-class security for your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local security gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of unwanted email from making it to your security perimeter. This reduces your exposure to external threats and saves system bandwidth and storage. Email Guard's on-premises gateway appliance adds a deeper level of analysis for inbound email. For outgoing email, the local security gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to diagram, track, reconfigure and troubleshoot their networking appliances like routers, firewalls, and access points plus servers, printers, client computers and other devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept updated, copies and manages the configuration information of almost all devices on your network, monitors performance, and generates alerts when issues are discovered. By automating tedious management activities, ProSight WAN Watch can cut hours off ordinary chores like network mapping, expanding your network, locating appliances that need important software patches, or isolating performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your network operating efficiently by checking the state of critical computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your specified IT management personnel and your assigned Progent engineering consultant so that all potential problems can be addressed before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the applications. Since the system is virtualized, it can be ported easily to a different hardware solution without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and safeguard information related to your IT infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be warned automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as 50% of time spent looking for vital information about your IT network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether youíre planning improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you need the instant you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size businesses to get an objective evaluation of the overall health of their network. Powered by some of the top remote monitoring and management tools available, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits show you how closely the deployment of your essential infrastructure assets adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI such as a cleaner Active Directory (AD) system. Both versions also include a year of advanced remote network monitoring and management. Advantages can include easier management, better compliance with government and industry security standards, more efficient utilization of network resources, quicker troubleshooting, more dependable backup and restore, and higher availability. Learn more information about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief discussion with a Progent backup/recovery expert. The fact-finding interview is intended to help evaluate your company's ability to stop or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information about your existing antivirus tools and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to create an efficient security and backup/recovery environment that meets your company's requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Additional Consulting Programs Available from Progent
Progent can provide the skills of seasoned online consulting experts for contract IT projects. Billing rates for ongoing development or consulting tasks are determined based on the level of expertise of the consultants involved. Progent's background in these important areas of computer technology enables clients to complete critical initiatives economically and on schedule. Progent's project-based online consulting solutions include:
How Your Monterey Company Can Contact Progent's Online Support Experts
Help Desk Call Center Services
Progent's Help Desk Call Center support programs for businesses with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Call Center services, co-managed Help Desk services, and Call Center operations consulting.
Progent's Standard Help Desk Services provide smaller organizations a complete solution that handles all aspects of remote Level 1 desktop support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and management reports. Progent offers service desk support at a significant discount from Progent's regular Level 1 desktop support rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle challenging issues.
Progent's Call Center consulting expertise can aid you in building an efficient new Call Center or improving your existing one, selecting or customizing Help Desk Call Center software to handle the unique demands of your corporation, or adding temporary phone support staff to reinforce your internal Help Desk team to handle demanding events such as software transitions, mass updates, or rolling out new business software.
Progent's Help Desk team of seasoned information technology experts provides your clients in Monterey California immediate access to a large network service group with extensive experience offering telephone-based support and online diagnostics for networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's mission is to earn the Help Desk the reputation as a significant enabler of business performance, and Progent's goal is to solve rather than just document technical problems.
- Business Applications Support: Education, Custom Development, and Integration
Progent's Applications Consulting Group offers remote professional consulting expertise and education in special business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can deliver consulting, programming, and training for popular Microsoft business applications including CRM, Project, Microsoft Office 365 Word, and Office 365 Excel. For additional information on Progent's expertise, programming, and education offerings, go to Progent's Applications Experts Team.
- Centralized and Streamlined Management of Hybrid Cloud Environments
System Center 2016 unifies and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10; seamless integration of multi-OS environments that include various Linux distributions, Hyper-V and VMware; and better cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer advanced online and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and install a new deployment of Microsoft System Center 2016, extend or tune your current one, upgrade smoothly from a previous version of System Center, or troubleshoot your System Center environment.
- Remote Hybrid Network Monitoring and Reporting Services
Progent can deliver companies in Monterey California online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager consulting and System Center 2012 Operations Manager support. Progent can tune SCOM for your business so that your computer maintenance is proactive rather than reactive. By detecting potential trouble spots before they result in crashes, proactive monitoring can head off stressful and costly information system failures. Progent can also use network monitoring tools like Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft Windows systems, or environments that incorporate a variety of OS platforms.
To contact Progent about urgent online assistance with Windows, Apple macOS and OS X, or Linux environments, visit Progent's Nationwide Remote Support, telephone 1-800-993-9400, or visit Contact Progent.
For companies and new ventures in Monterey California, Progent's phone-based network support specialists are ready to provide effective and affordable system support the moment your organization needs it. More than a decade of offering remote repair services has led to Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting skills and to refine online connectivity technology to repair network problems rapidly while eliminating the expense and lost productivity that comes with on-premises service visits.
Even if your Monterey organization has a regular independent consultant or maintains a full time IT staff that know how to deal with the majority of network issues, Progentís Microsoft and Cisco certified engineers are available to provide a convenient and seamless remote expansion of your on-site resources in cases when your usual IT support personnel either don't have the availability or the expertise to deal with sudden system emergencies or particularly complicated integration problems.
Features of Progent's Online Computer Support for Monterey California
Progent's online help, remote repair, system security consulting, and system administration services give companies in Monterey California the greatest leverage for your support budget. Whether you need occasional phone support and Internet-based troubleshooting or ongoing Help Desk support and system management, Progent's experts can deliver your office world class IT support while allowing you to avoid the cost and hassle of maintaining a full-service in-house IT staff. Key features of Progent's online help program include:
- Immediate Telephone Access to Microsoft Certified Support Specialists
Progent's team of Microsoft-certified engineers can deliver immediate and affordable expertise to businesses in Monterey California and is also ideal for networks in geographic areas that have a limited supply of technicians with proven expertise supporting Microsoft's latest family of server platforms. All Progent phone support staff have over 10 years of background integrating Microsoft products. As a Microsoft Certified Partner support firm, Progent has the use of a wide range of Microsoft support utilities, technical databases, and continuing training.
- Per Minute Billing to Minimize Expenses
Progent provides remote support on a per-minute billing plan, so you are charged only for the support you receive. Progent has no minimum fee for online support and requires no monthly subscription fee for support services delivered during regular business hours. This saves you from paying big invoices for quick repairs.
- Access to Cisco Certified Network Architecture Specialists
Progent's certified experts for Cisco can provide help from on-staff professionals with skill in designing, implementing, and troubleshooting networking environments powered by Cisco technology. Progent can offer a CCIE or CCNP to show you how to create fast, reliable, and protected infrastructure for fixed and mobile networking.
- Application Experts Consulting
Progent's basic support offerings include system integration, MS Exchange Server consulting, network security design, and Co-managed Help Desk services. Progent's Application Experts Team offers world-class consulting expertise in critical business applications. Support available from the Application Experts staff covers:
Microsoft Dynamics GP Consulting and Customization
MS Project Training
Office 365 solutions consulting
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and VBA Programming
Microsoft Office Word and Microsoft Office 365 Word Help
Business Information (BI) Reporting Development and Troubleshooting
Power BI Solutions
UNIX, Linux and Solaris Support
MS SQL Server 2019 solution design, MS SQL Server 2017 planning and migration, SQL Server 2016 Software Programming, and Microsoft SQL Server 2014 Software Development and Troubleshooting
Oracle Management and Software Development
MySQL DBA Services and Application Design
Apple Mac Consulting
Amazon Marketplace Web Service (Amazon MWS) Programming and Debugging
By offering a full service centralized resource for network generalists and specialists, Progent can deliver timely, affordable, and thorough IT solutions that match the special requirements of your business.
- Advanced Remote Connectivity Tools
Protected online connectivity allows Progent's support experts to observe precisely what your users see. This makes it possible to find quick solutions to problems that could otherwise require an expensive onsite visit. Cutting-edge remote connectivity tools and expert technicians together allow Progent to resolve most network problems rapidly and economically. Progent is a pioneer in online troubleshooting and remote system monitoring.
- Support for Popular VPN Products
Progent can provide secure VPN connectivity for gateways from leading VPN providers including Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN remote connectivity allows the engineers at Progent's Technical Response Center to repair your system remotely without weakening network security.
- 24x7 Support for High Network Availability
For companies with line-of-business applications, Progent can provide optional round-the-clock remote technical services. Used in conjunction with automated 24x7 server monitoring based on MS Operations Manager 2007, this offering can help ensure high system availability.
- Help Desk Services
Progent's Help Desk outsourcing services are designed especially for budget-conscious businesses whose workers need immediate access to a Help Desk service with effective phone support and full escalation ability.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's staff size, breadth of technical expertise, fine tuned support software, and familiarity with corporate IT allow businesses to avoid the pitfalls of excessive dependence on smaller service firms, independent freelance service providers, or limited in-house IT help.
Progent stands out by providing:
How Does My Business Start Getting Remote Network Support from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Certified experts average longer than ten years of real-world professional background, at the forefront of network support, performing a broad range of technical projects for an extensive array of customers. Each Progent support professional shares a proven collection of personal best practices which are incorporated into company-wide best practices training that Progent instills in its support staff. This ensures that you get not just expert IT help, but also a support engineer with proven methods for applying computer knowledge to repair real-world network problems rapidly.
- Value Pricing
Progent's pricing model is to charge for remote service and in-person help by the minute. As a result, you pay only for delivered support. Progent does not impose a higher rate for after-hours or urgent support, and within California or in regions where Progent offers on-site support, Progent does not charge for travel except for emergency calls where on-site work is less than four hours. In addition, Progent imposes no service activation charge and requires no monthly commitment for support services provided during regular working hours. Many support organizations demand substantial minimum payments or charge for each quarter hour or longer. Progent's fine granularity does away with big invoices for fast repairs so you will not be tempted to allow simple problems to fester.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching clients to handle problems that are within their comfort zone, Progent is able to concentrate on delivering high-value skills where Progent faces little competition. Companies who utilize familiar independent consultants or who maintain in-house support personnel benefit when Progent transfers knowledge about new technology and tested methodologies to make their networks more reliable, protected, and productive.
- Remote Server Monitoring with Microsoft Operations Manager
Progent is one of the few consulting companies to offer round-the-clock network monitoring services powered by MS Operations Manager. Microsoft Operations Manager causes your network support to be anticipatory instead of reactive. By anticipating possible issues before they cause lost productivity, network monitoring can keep your IT network from stressful and costly availability losses.
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, visit Immediate Network Support.