Fast Remote Technical Support for Monterey California Computer Systems
For companies located in Monterey California, Progent provides online help for networks based on Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified engineers have provided online troubleshooting to companies in all 50 states in the United States. (See recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-certified network specialists to handle complex infrastructure issues, plus the assistance of CISA and CISSP-qualified security consultants to handle advanced security design and troubleshooting jobs.
Progent's remote technical support experts offer excellent leverage due to the fact that they have the real-world experience and are equipped with the sophisticated tools needed to resolve the majority of network issues quickly. This reduces direct costs since service calls accumulate minimal billable consulting minutes. Online help also eliminates the expense of sending a consultant to your location. Your company benefits even more with indirect costs by minimizing or avoiding system downtime and associated losses resulting from business discontinuity, upset clients, unproductive workers, and de-focused executives. Progent's advanced online technical support expertise is particularly valuable in environments that are dependent on public clouds for vital infrastructure or applications like Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite IT support may not be an alternative.
Progent's pricing model for online help is structured to leverage your network support investment. Progent bills by the minute for phone consulting, so you pay just for the support that you actually get. In contrast to typical remote support firms, Progent requires no initialization surcharge or minimum job duration. Progent's one-minute granularity and simple policy for pricing do away with situations where quick fixes somehow end up as substantial bills. Progent's penchant for handling technical issues efficiently means your business spends less cash.
Progent's Remote Consulting and Technical Support Services
Over time, Progent has mastered a collection of customized tools and field-proven methodologies which ensure the maximum degree of efficiency for remote help and repair for information networks of any size. Progent provides secure VPN support for VPN gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity permits the experts of Progent's Technical Response Center to communicate with your company's system remotely without breaching corporate security.
Progent's proven service database system stores extensive histories of the support that Progent's clients have been provided. Progent's authorized service personnel have the benefit of the details of all help rendered to each Progent customer by any Progent consultant. This database of issues and responses is organized as an easily searchable internal knowledge base that allows Progent's online support experts to communicate their experiences with the whole team to ensure that the value of Progent's support improves over time. Progent's advanced accreditations and working relationships with important technology companies such as Cisco and Microsoft open up other extensive technical databases and allow fast access to manufacturers' in-house engineering staff so Progent's remote consulting specialists can determine the most efficient resolutions promptly.
Online support services provided by Progent to clients in Monterey California include:
Authorized MS Windows Support
Progent's Microsoft-certified online support professionals offer computer system problem solving and IT support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the expertise of support professionals who can help your company with a broad range of platform support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2019 deployment,
MS Exchange 2016 migration, Microsoft Exchange Server 2013 consulting,
Exchange 2010 maintenance,
SharePoint 2019 planning and integration, SharePoint 2016 migration expertise, Microsoft Teams migration expertise, Microsoft Skype for Business migration support, Microsoft Lync Server management, and Microsoft Office Communications Server 2007 upgrade,
Microsoft Forefront Threat Management Gateway management and ISA Server 2006 migration, MS SQL Server 2019 migration consulting, MS SQL Server 2017 consulting, SQL Server 2016 migration and programming and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Access Development and Training,
SBS Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a wide range of cost-effective desktop services to assist your company to install, configure, troubleshoot, and administer workstations and notebooks powered by Windows. Progent's PC desktop consulting services cover areas such as offering Windows 10 upgrade support services plus System Center 2012 Configuration Manager planning and deployment, Microsoft System Center 2016 Configuration Manager cloud integration, and Microsoft Intune consulting to centralize the management of your desktops and cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert certification is the premier recognition for network engineers, and certifies a consultant's network technology knowledge at the master level. Cisco CCIEs can resolve even the most complex issues encountered in network infrastructure design, installation, maintenance, protection, and repair. CCIEs can cooperate with the highest priority with Cisco's in-house engineers in isolating anomalies with IOS Software network administration utilities and coming up with workarounds or locating program patches. CCIEs offer exceptional value because their deep expertise allows them to solve problems quickly. In many cases, less qualified consultants can struggle for hours or days with identical tasks that a Cisco CCIE can dispose of in a few minutes. Progent's Cisco-qualified CCIE engineers can communicate with your environment using the latest on-line support technology to provide efficient, safe, and economical diagnosis and remediation.
Santa Cruz-Monterey Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Santa Cruz and Monterey Counties.
Progent locations in Santa Cruz-Monterey Bay Area
Progent's CCIEs offer assistance with the entire range of Cisco's top-selling family of networking products. Cisco infrastructure consulting offered by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower Services integration and debugging, Cisco routers setup and debugging, Cisco Catalyst switch support, Cisco Nexus switch consulting, Cisco Meraki switches integration, Cisco Unified Communications Manager/CallManager configuration and troubleshooting, Cisco Voice over IP phones and IP video phones solutions and wireless VoIP phones integration, Cisco Meraki wireless AP planning and configuration, Aironet Access Points engineering support, Cisco WiFi controllers support Services, Cisco Security and VPN Setup and troubleshooting help, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and Cisco CUBE integration expertise. Progent also offers online and onsite wireless site surveys to assist you to fully integrate your Wi-Fi infrastructure.
CISM and CISSP Certified System Security Specialists
Progent's qualified CISM, CISSP, and CISSP-ISSAP security and compliance experts can provide a variety of security services to enhance the defenses of your Windows, macOS and OS X, or Linux environment against attacks or help your business to clean up quickly following a serious penetration. Security services available from Progent include: thorough data security and compliance evaluation utilizing tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Solar Winds tools and Netcat; fast cleanup after virus and worm attacks; configuring firewalls; establishing secure mechanisms for remote and mobile communication; securing your email system from viruses, spam and directory harvest attacks; and instituting round-the-clock network monitoring.
Progent can provide expert remote support services to help businesses of any size connect their networks with leading public clouds including Azure and Amazon AWS. Progent can help you to design and administer hybrid environments that can include Windows and Linux systems and apps in both cloud-centric solutions or in hybrid topologies that utilize physical IT assets along with public clouds. To assist you to integrate public cloud services with physical datacenters, Progent offers a range of cloud migration services such as Office 365 integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud design and integration services, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform integration consulting. Progent has more than two decades of experience providing advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you define, automate and verify a repeatable workflow for restoring applications and services quickly after an outage. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, and non-disruptive site migration, failback and re-protect. Site Recovery Manager also enables transparent testing for disaster recovery, upgrades and fixes and can produce reports to confirm full service restoration, validate Service Level Agreements and prove DR compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consultant to assist you to design, configure, test and maintain a DR system based on VMware SRM.
Progent's VMware vSphere and vCloud consultants offer in-depth understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite tools for administering private and public cloud and hybrid cloud solutions that deliver maximum uptime, data security, and disaster recovery. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network designer to assist you to build a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated instantly and administered with a high level of automation independent of the hardware used by the underlying IP network.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux consultants and macOS and OS X specialists can provide online consulting services to cover a broad range of computer technologies including system architecture, messaging solutions, network and process security, plus UNIX/Linux and Windows coexistence. For server hardware consolidation and easy administration in networks that incorporate Linux-based systems and Windows, Progent can provide VMware consulting and Citrix support. Progent can also help with migration from legacy applications to Windows or Linux-powered environments. Progent's team-based approach to resolving technical issues enables quick escalation, when required, to consultants with appropriate expertise to tackle challenging situations. This expedites repair of critical problems, minimizes lost productivity, and lowers support expense.
Progent's UNIX and Linux consultants can provide urgent online help analyzing problems within UNIX/Linux networks based on leading derivatives of UNIX including:
Apple Mac OS X
IBM AIX Open UNIX
ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent offers a selection of affordable, fixed-price managed services intended to enable small and medium-size businesses to utilize the same advanced IT solutions deployed by some of the world's leading enterprises. Progent's ProSight series of outsourced network management services addresses all critical aspects of modern networking such as email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure health monitoring, VM hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior-based machine learning technology to guard endpoints and servers and VMs against modern malware assaults like ransomware and email phishing, which routinely evade traditional signature-matching AV products. ProSight ASM safeguards on-premises and cloud-based resources and offers a single platform to automate the complete threat progression including blocking, infiltration detection, containment, cleanup, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection services offer economical multi-layer protection for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint management, and web filtering through leading-edge tools incorporated within a single agent accessible from a unified control. Progent's security and virtualization consultants can assist your business to plan and implement a ProSight ESP deployment that addresses your organization's unique requirements and that allows you prove compliance with government and industry information security regulations. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require urgent action. Progent can also help your company to set up and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and medium-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery. Available at a low monthly price, ProSight DPS automates and monitors your backup processes and enables fast restoration of vital files, applications and VMs that have become lost or corrupted due to component failures, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup specialists can deliver advanced expertise to set up ProSight DPS to be compliant with regulatory requirements like HIPAA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to recover your business-critical information. Find out more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top data security vendors to deliver web-based control and world-class security for all your email traffic. The powerful architecture of Email Guard integrates cloud-based filtering with a local gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps most unwanted email from making it to your security perimeter. This reduces your vulnerability to external attacks and conserves network bandwidth and storage. Email Guard's onsite security gateway device provides a further level of analysis for inbound email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The local gateway can also assist Exchange Server to track and safeguard internal email that originates and ends inside your security perimeter. For more details, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map, track, optimize and debug their networking hardware like switches, firewalls, and load balancers plus servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are kept updated, copies and displays the configuration of almost all devices on your network, monitors performance, and generates notices when problems are detected. By automating complex management processes, ProSight WAN Watch can knock hours off common tasks like network mapping, reconfiguring your network, locating devices that require important software patches, or isolating performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management techniques to help keep your IT system operating efficiently by tracking the health of critical computers that power your business network. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your specified IT management personnel and your Progent consultant so all potential problems can be resolved before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host configured and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be moved immediately to a different hardware solution without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and safeguard data related to your network infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be warned automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as half of time wasted looking for vital information about your IT network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre making improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size businesses to obtain an objective assessment of the health of their network. Based on a selection of the leading remote monitoring and management tools in the industry, and supervised by Progent's certified group of IT professionals, ProSight Network Audits help you see how closely the deployment of your core infrastructure devices adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI such as a more manageable Active Directory (AD) environment. Both also include a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost management, better compliance with information security regulations, more efficient utilization of IT resources, quicker problem resolution, more reliable backup and restore, and less downtime. Read more information about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone interview with a Progent backup/recovery expert. The interview is designed to assess your company's ability to block or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information concerning your existing security profile and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to build an efficient AV and backup/recovery environment that meets your business needs. For details, visit The ProSight Ransomware Preparedness Report Service.
Additional Support Programs Offered by Progent
Progent offers the services of world-class remote consulting professionals for special information technology programs. Billing rates for ongoing development or consulting projects are set according to the qualifications of the consultants assigned. Progent's experience with these special areas of computer technology allows clients to complete major projects within budget and on schedule. Progent's special remote engineering services include:
How Your Monterey Company Can Contact Progent's Remote Technical Support Professionals
Call Center Support
Progent's Help Desk Call Center programs for companies with networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Call Center services, shared Help Desk services, and Helpdesk consulting.
Progent's Standard Help Desk Services offer smaller organizations an end-to-end solution that manages all aspects of remote Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Progent provides call desk services at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to handle complex problems.
Progentís Co-managed Help Desk services allow your business to share the load for Help Desk support seamlessly between your in-house IT staff and Progent's nationwide pool of veteran technical support engineers and subject matter experts. Progentís Help Desk sharing service is an advanced support solution based on the top PSA platform for managing end-user service requests, ticketing, accountability, status tracking, and metrics.
Progent's Help Desk team of veteran network experts offers your customers in Monterey California fast contact with an effective technical support group with extensive experience delivering telephone-based help and remote repair service for networks based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's focus is to earn the Help Desk Call Center perception as a significant contributor to business success, and Progent's goal is to solve and not just report network problems.
- Business Applications Support: Education, Custom Development, and Problem Solving
Progent's Applications Consulting Team offers online advanced consulting expertise and training in key application fields including Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver expertise, programming, and training for familiar Microsoft applications such as Microsoft CRM, Project, Office 365 Word, and Microsoft Office 365 Excel. To find out more about Progent's consulting, custom development, and training services, refer to Progent's Applications Experts Services.
- Unified and Streamlined Administration of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2016 servers, Windows 10 clients; seamless management of heterogeneous networks that incorporate Linux, Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide world-class online and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to design and configure a new implementation of Microsoft System Center 2016, expand or optimize your current one, upgrade smoothly from a prior version of System Center, or troubleshoot your System Center solution.
- Online Hybrid Network Monitoring and Reporting Services
Progent can deliver companies in Monterey California online IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager support. Progent can customize Operations Manager to fit your business so that your network support is proactive rather than reactive. By detecting potential problems before they result in crashes, proactive monitoring can minimize inconvenient and expensive network crises. Progent can also deploy system monitoring products such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X systems, Windows networks, or systems that support multiple operating systems.
To contact Progent about emergency phone-based assistance with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Nationwide Remote Help, call 1-800-993-9400, or go to Contact Progent.
For companies and startups in Monterey California, Progent's phone-based network support specialists are ready to provide effective and cost-effective system support the instant your business has to have it. More than 15 years of providing remote technical assistance has earned Microsoft Partner status for Progent's consultants and has helped Progent to develop world-class troubleshooting skills and to fine tune remote connectivity technology to solve IT problems quickly while avoiding the cost and lost time associated with in-person support calls.
Even if your Monterey company relies on a regular freelance support technician or maintains an in-house IT staff that can handle ordinary network issues, Progentís Microsoft certified consultants can offer a convenient and transparent virtual extension of your on-site resources in cases when your usual IT support personnel either lack the bandwidth or the knowledge to resolve sudden network emergencies or particularly complicated integration projects.
Features of Progent's Remote Network Services for Monterey California
Progent's online help, remote repair, network security expertise, and network administration services give companies in Monterey California the greatest leverage for your IT investment. Whether you require one-time telephone help and Internet-based troubleshooting or full-time Help Desk call center services and network management, Progent's experts can provide your office world class network support while permitting you to avoid the expense and administration overhead of carrying a large in-house IT organization. Key features of Progent's National Remote Support services include:
- Fast Phone Contact with Microsoft Certified Professionals
Progent's team of Microsoft-certified technicians can provide immediate and affordable expertise to offices in Monterey California and is also ideal for customers in geographic areas that have a limited supply of consultants with in-depth expertise supporting Microsoft's latest line of server technologies. All Progent engineers have at least 10 years of experience supporting Microsoft solutions. As a Microsoft Certified Partner consulting company, Progent has the advantage of a wide range of Microsoft support utilities, technical databases, and continuing training.
- Per Minute Billing to Minimize Costs
Progent offers remote support on a per-minute basis, so you are charged only for the support you receive. Progent has no minimum charge for online support and asks for no ongoing retainer for services provided during regular business hours. This protects you from facing big bills for simple repairs.
- Access to Cisco Network Architecture Professionals
Progent's registered experts for Cisco can provide access to on-staff specialists who have experience in planning, deploying, and managing networking solutions based on Cisco technology. Progent can offer a CCIE or CCNP to help you create fast, high-availability, and protected connectivity for fixed and mobile networking.
- Application Experts Group
Progent's basic consulting services consist of technology integration, Microsoft Exchange Server expertise, corporate security design, and Help Desk sharing services. Progent's Experts group can provide world-class consulting support in critical business applications. Help available from the Application Experts Team covers:
Dynamics GP Support and Programming
Microsoft Project Expertise
Office 365 integration consulting
Microsoft Office Excel and Office 365 Excel Consulting and Application Development
Office Word and Microsoft Office 365 Word Help
Business Information (BI) Reporting Development and Training
Microsoft Power BI Integration and Training
UNIX, Linux and Sun Solaris Help
Microsoft SQL Server 2019 solution design, MS SQL Server 2017 migration, Microsoft SQL Server 2016 Application Programming, and Microsoft SQL 2014 Application Development and Troubleshooting
Oracle DBA Services and Software Development
MySQL Management and Software Development
Apple Macintosh Support
Amazon Marketplace Web Service Programming
By providing a convenient one-stop resource for network generalists and application experts, Progent can tailor fast, inexpensive, and comprehensive information technology solutions that address the special requirements of your company.
- Sophisticated Remote Connectivity Software
Secure remote connectivity allows Progent's support experts to observe precisely what your users see. This makes it easier to find fast solutions to issues that might otherwise require an expensive personal visit. State-of-the-art remote connectivity software and experienced engineers combine to allow Progent to repair most IT problems rapidly and affordably. Progent is an industry leader in offsite troubleshooting and automated system analysis.
- Compatibility with Popular VPN Products
Progent supports secure VPN access for gateways from major VPN providers including Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN online access allows the experts at Progent's Technical Response Center to access your system remotely without jeopardizing system security.
- Round-the-Clock Support for Maximum System Uptime
For offices with vital applications, Progent offers optional 24x7 online support services. Used in conjunction with remote 24x7 network monitoring based on MS System Center Operations Manager, this service can help ensure high system uptime.
- Help Desk Outsourcing
Progent's Help Desk support programs are designed specifically for budget-conscious offices whose workers require instant access to a Help Desk Call Center with effective phone support and complete escalation capability.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, breadth of technical expertise, fine tuned support tools, and understanding of enterprise networking enable businesses to avoid the pitfalls associated with exclusive reliance on smaller service organizations, independent freelance consultants, or over-stretched internal IT help.
Progent adds value by providing:
How Does Our Company Start Getting Remote Computer Support from Progent?
- In-depth Expertise in Microsoft's Complete Line of Servers
Progent can provide world-class expertise for Microsoftís popular server products with services that include Microsoft Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and deployment support services, Microsoft Windows Server 2008 migration, Windows Server 2003 maintenance, MS Exchange 2019 integration, MS Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 configuration, Exchange 2010 Server maintenance, Exchange 2007 Server and Exchange Server 2003 migration, plus MS SQL Server 2019 configuration expertise, MS SQL Server 2017 planing and migration, SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and SQL 2012 maintenance.
- Value Pricing
Progent's pricing policy is to charge for phone support and on-site help by the minute. Consequently, you are invoiced only for delivered support. Progent does not impose a higher rate for after-hours or urgent support, and within California or in areas where Progent offers in-person service, Progent does not charge for travel except for urgent support where on-site time is less than four hours. Also, Progent applies no initialization charge and requires no retainer for support services delivered during normal business hours. Many service firms demand large minimum fees or charge for each quarter hour or longer. Progent's fine granularity eliminates large invoices for fast solutions so you won't be forced to permit simple problems to fester.
- Full Records of IT Services
Progent has created a sophisticated support reporting system that records and formats complete documentation for all delivered services. Unlike some freelance consultants or local support organizations who provide minimal documentation or details of services performed, each service provided by Progent is accompanied by comprehensive documentation. Every Progent staff member has use of the service reports sent by every staff member to each client. The practice of detailing and archiving service activity results in more efficient support and eliminates a variety of typical misfortunes such as when a service client is virtually held captive to a consultant who refuses to release vital service information.
- Remote Server Monitoring with MS Operations Manager
Progent is one of the few consulting companies to provide round-the-clock system tracking services based on Microsoft Operations Manager. Microsoft Operations Manager causes your network maintenance to be proactive rather than reactive. By revealing possible problems before they result in lost productivity, system monitoring can save your information network from stressful and expensive availability losses.
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, go to Immediate Network Support.