Fast and Affordable Online Support for Monterey California Computer Networks
Fast Online Technical Support for Monterey SystemsFor companies located in Monterey California, Progent provides remote help for information systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier consulting experts have provided online troubleshooting to businesses in all 50 states in the United States. (See testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified engineers to handle complex networking problems, plus the services of CISA and CISSP-certified security experts to help with advanced security design and diagnostic issues.

Progent's online support engineers offer excellent value because they have the real-world background and are equipped with the advanced technology needed to solve the majority of information system issues quickly. Efficient support lowers direct expenses since service calls use up fewer billable consulting minutes. Online support also avoids the expense of sending a consultant to your office. Your company saves additionally in incidental costs by reducing or avoiding system outages and associated losses resulting from business discontinuity, upset customers and vendors, unproductive employees, and distracted executives. Progent's advanced remote consulting experience is particularly important for businesses that rely on public clouds for critical infrastructure or applications like Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud, or where on-premises IT support may not be useful.

Progent's billing model for online help is designed to stretch your network support dollar. Progent bills on a per-minute basis for telephone-based consulting, so you are invoiced only for the support that you receive. Unlike many online support organizations, Progent asks for no initialization fee or minimum job duration. Progent's one-minute billing unit and clean policy for billing eliminate situations where fast solutions somehow end up as substantial tabs. Progent's penchant for dealing with technical issues efficiently means your business saves money.

Progent's Online Consulting and Technical Support Expertise
Over time, Progent has fine tuned a set of customized tools and field-proven methodologies which allow the highest level of effectiveness for online consulting and repair for information networks of any size. Progent provides safe VPN support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the engineers of Progent's Technical Response Center to communicate with your system remotely without violating network security.

Progent's powerful customer support reporting application includes thorough documentation of all support that Progent's customers have been provided. Progent's authorized service personnel have access to the records of support provided to each Progent customer by any Progent engineer. This history of anomalies and fixes is structured as an easily accessible proprietary knowledge base that allows Progent's online support experts to share their experiences company-wide to ensure that the quality of Progent's support grows daily. Progent's high-level certifications and close associations with key industry leaders such as Cisco and Microsoft open up additional extensive technical support knowledge bases and allow quick response from manufacturers' internal product engineers with the result that Progent's online service specialists are able to come up with optimal solutions quickly.

Online technical services offered by Progent to businesses in Monterey California include:

ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent provides a selection of affordable, fixed-price services designed to enable small and mid-size businesses to benefit from the same advanced IT solutions deployed by many of the world's top enterprises. The ProSight series of outsourced network management services covers all critical areas of modern networking such as email content filtering, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure management, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior analysis technology to defend endpoint devices as well as physical and virtual servers against new malware attacks like ransomware and file-less exploits, which routinely evade traditional signature-matching anti-virus tools. ProSight ASM safeguards local and cloud-based resources and offers a single platform to automate the entire malware attack progression including filtering, infiltration detection, containment, remediation, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection services offer economical multi-layer security for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, device control, and web filtering through cutting-edge tools incorporated within a single agent managed from a unified control. Progent's security and virtualization experts can assist your business to design and configure a ProSight ESP environment that addresses your organization's specific requirements and that allows you prove compliance with legal and industry information protection regulations. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for urgent attention. Progent can also help you to set up and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost end-to-end solution for secure backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates and monitors your backup activities and enables fast restoration of critical files, applications and VMs that have become unavailable or damaged due to hardware breakdowns, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or to both. Progent's cloud backup consultants can provide world-class expertise to configure ProSight DPS to be compliant with government and industry regulatory requirements such as HIPAA, FINRA, and PCI and, when needed, can help you to recover your critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top information security vendors to provide centralized control and world-class security for your email traffic. The powerful structure of Email Guard managed service combines a Cloud Protection Layer with a local security gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer serves as a preliminary barricade and keeps most threats from reaching your network firewall. This decreases your vulnerability to external threats and conserves system bandwidth and storage. Email Guard's onsite gateway appliance provides a deeper layer of inspection for incoming email. For outbound email, the local security gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and protect internal email that stays within your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map, track, optimize and debug their networking hardware such as routers and switches, firewalls, and access points as well as servers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network maps are always updated, captures and manages the configuration of almost all devices connected to your network, monitors performance, and generates notices when issues are detected. By automating complex management and troubleshooting activities, ProSight WAN Watch can knock hours off common chores like making network diagrams, expanding your network, finding devices that need critical updates, or isolating performance issues. Find out more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your IT system running efficiently by checking the health of critical computers that power your business network. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your designated IT staff and your assigned Progent consultant so all potential issues can be addressed before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure Tier III data center on a fast virtual host set up and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the apps. Since the system is virtualized, it can be moved easily to a different hosting environment without a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and safeguard information about your network infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be alerted about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your IT documentation, you can eliminate as much as half of time wasted searching for vital information about your IT network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre making improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size businesses to obtain an unbiased evaluation of the health of their IT system. Powered by some of the top remote monitoring and management platforms available, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits show you how closely the configuration of your core network devices conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits such as a cleaner Active Directory environment. Both versions also come with a year of advanced remote network monitoring and management. Benefits can include lower-cost management, improved compliance with government and industry security regulations, higher utilization of IT assets, faster troubleshooting, more dependable backup and restore, and higher availability. See more information about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service built around a brief discussion with a Progent information assurance expert. The fact-finding interview is intended to evaluate your organization's preparedness either to block or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information about your current antivirus tools and backup platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow best practices to deploy a cost-effective security and backup environment that meets your company's requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.

Special Consulting Services Offered by Progent
Progent can provide the skills of world-class remote consulting experts for contract information technology programs. Billing charges for ongoing development or consulting projects are set according to the level of expertise of the engineers required. Progent's background in these important areas of computer technology enables customers to execute major initiatives within budget and on schedule. Progent's special remote engineering solutions include:

  • Help Desk Support
    Progent's Help Desk Call Center service offerings for companies with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Help Desk Call Center services, shared Help Desk support services, and Helpdesk consulting. Progent's Standard Help Desk Services offer smaller businesses a comprehensive service desk solution that handles all aspects of online Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Progent offers help desk services at a substantial discount off Progent's regular desktop service rates, and Progent offers the option of fast on-demand escalation to Level 2 and Level 3 experts to handle challenging issues.

    Progentís Help Desk sharing services make it possible for your IT organization to share responsibilities for Help Desk support transparently between your IT team and Progent's large roster of certified technical support engineers and matter experts (SMEs). Progentís shared Help Desk service is a collaborative service desk solution based on the top professional services automation platform for managing end-user service requests, ticketing, responsibility, status tracking, and reporting.

    Progent's Help Desk Call Center staff of seasoned information technology consultants provides your workers in Monterey California fast assistance from a reliable technical support resource with substantial background delivering telephone-based consulting and online repair service for networks powered by Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's charter is to earn the Help Desk the reputation as a significant enabler of business success, and Progent's intent is to fix and not merely report IT issues.

  • Applications Services: Education, Development, and Problem Solving
    Progent's Applications Experts Team provides phone-based advanced engineering expertise and education in key business application areas including Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also can deliver consulting, custom programming, and education for popular Microsoft applications including CRM, Microsoft Project, Office 365 Word, and Microsoft Office 365 Excel. To learn more information about Progent's expertise, programming, and education services, visit Progent's Applications Experts Team.

  • Centralized and Automated Management of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2016 servers, Windows 10 clients; seamless management of mixed-OS networks that include Linux, Microsoft Hyper-V and VMware; and better public and private cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts can provide advanced online and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to design and install a new implementation of System Center 2016, expand or optimize an existing one, migrate smoothly from an earlier version of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring Support
    Progent offers businesses in Monterey California remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure SCOM to suit your business so that your network maintenance is proactive rather than reactive. By detecting emerging issues before they expand into crashes, proactive monitoring can ward off inconvenient and expensive network failures. Progent can also provide help with system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or macOS and OS X systems, Windows systems, or environments based on a mix of platforms.
How Your Monterey Business Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about urgent remote support with Microsoft, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Nationwide Phone-Based Support, telephone 1-800-993-9400, or see Contact Progent. For organizations and new ventures in Monterey California, Progent's phone-based network support engineers are ready to provide professional and cost-effective IT help the moment your business requires it. More than a decade of delivering remote tech support has led to Microsoft Partner status for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting skills and to fine tune remote connectivity tools to solve IT problems rapidly while avoiding the cost and lost productivity that comes with in-person support visits.

Even if your Monterey company relies on a regular freelance consultant or maintains an in-house IT staff that can deal with common network issues, Progentís Microsoft and Cisco certified engineers can still provide an easy and seamless virtual expansion of your on-site resources for situations when your usual IT support personnel either don't have the bandwidth or the knowledge to fix sudden system emergencies or particularly complicated integration problems.

Benefits of Progent's IT Support for Companies in Monterey California
Progent's online support services enable your Monterey business to have the benefits of immediate, expert IT support without the expense of managing a full-time IT organization. Your information system will acquire greater strategic worth by being more reliable, productive, and secure. Advantages to your company include:

  • Convenient virtual extension of your on-site support resources
    For most companies in Monterey California, nearby computer service resources, whether made up of independent consultants or an in-house IT staff, can resolve the majority of technical issues. On the other hand, IT crises might strike when your regular support personnel are too busy or unavailable, and some trouble may be associated with IT products that is beyond the scope of your local support technicians. In these cases, Progent's on-call support professionals provide a convenient, quick, and economical solution to supplement your local help and to transfer valuable knowledge to increase your ability to resolve future issues locally.

  • Less Dependence on Freelance Service Providers
    For network support, smaller businesses often depend on individual freelance consultants. Although independent service people have smaller overhead than larger support organizations and can often charge lower rates, they are often overbooked, making it impossible to respond rapidly to crisis situations. If a freelance service provider is busy with another customer, ill, on vacation, or in class, the absence of fallback personnel may require your company to go without help during an emergency. As your business grows, network unavailability and problems with critical software become more costly. The money you thought you were conserving on a freelancer can be consumed fast by reduced productivity. Progent offers an on-call source of reserve service expertise to insure your network remains available.

  • Build a Solid Basis for Smooth Expansion
    Organizations often start with an IT system implemented on a shoestring budget. Lacking a robust framework, slap-dash repairs can get thrown on top of a shaky foundation. When a network grows, reliability and expandability issues can impede the productivity of the organization. These poorly built systems require careful assessment, smart long-term planning, and broad-based technical expertise to upgrade to a system architecture able to provide the solid foundation to handle critical business requirements and facilitate downstream growth.

  • Work with Solution Providers Instead of Technology Resellers
    Smaller organizations require advice and technical education to negotiate an ever more complicated maze of product alternatives available for accelerating business success and improving productivity. Businesses hardly need a computer engineer who is attempting to resell a specific vendor's products. Network support and product selling can result in a situation where the recommended solution is built around a predetermined technology instead of the genuine requirements of a client. Progent eliminates these conflicts of interest by offering only services rather than products. This enables Progent to match IT consulting with the best interests of clients.

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, depth of IT background, fine tuned remote support tools, and understanding of corporate IT enable companies to avoid the limitations of excessive dependence on smaller service firms, independent freelance service providers, or limited internal resources.

Progent stands out by providing:

How Does Our Company Start Receiving Remote Network Help from Progent?
To initiate Progent's online help services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, visit Immediate Online Support.

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    System Center 2016 Virtual Machine Manager is part of Microsoft's System Center 2016 family of IT infrastructure management products and is designed to provide a centralized solution for deploying and managing virtualized datacenters across hybrid environments that can include on-premises and hosted datacenters and Azure publics cloud resources. Progent's Virtual Machine Manager 2016 consulting experts can assist businesses of all sizes with all facets of designing, implementing, and maintaining a SCVMM 2016 ecosystem. Progent can assess your virtualization topology, help you upgrade efficiently from legacy releases of Virtual Machine Manager, design processes for building and deploying virtual machines and hosts, design high-availability compute and storage clusters, connect your private cloud resources with public cloud services, configure virtual switches, write and refine PowerShell scripts, and assist you to assess the potential business benefits of the latest capabilities such as Storage Spaces Direct and Host Guardian Service. Progent's virtualization professionals offer advanced Windows Hyper-V consulting and VMware ESXi expertise.

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    NetDocuments (NetDocs) is a leading cloud-based document management system (DMS) designed for legal workflows. Progent offers online access to NetDocuments consultants who can assist your law firm to design, deploy, manage, tune, or debug a document management system environment powered by NetDocs.

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    Application Publishing with ISA Server 2006 allows greater control over intranet applications while supporting increased productivity by making these resources accessible to legitimate remote or mobile users. ISA Server can guard corporate applications, services, and data across all network components with application-layer filtering and powerful publishing tools. Progent's Microsoft-expert ISA Server experts can show you how to plan, install, set up, and support Internet Security and Acceleration Server 2006 on your network so that your business benefits from a smart and affordable combination of security, convenience, and performance.

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    Progent can provide cost-effective remote consulting to help your business to plan, deploy, and fix any aspect of your iPhone and Windows integration solution and is available for quick tasks to help you through specific technical roadblocks or major engagements to help you complete business-critical projects on time and within budget. Progent has experience in local, cloud-based, or hybrid networks and can help you create or support a resilient, secure and efficient network infrastructure that is best suited to your computing model. Progent can also provide online or on-premises training to help manage and use your iOS devices in a safe, team-oriented ecosystem that maximizes the strategic value of your IT network.

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    Progent's Microsoft-certified consultants can assist businesses of all sizes to adhere to best practices to set up SCVMM 2012 hosts, fabric, storage systems, and libraries; design, integrate, and administer private clouds, VMs, and services in SCVMM 2012; and integrate SCVMM with SCOM 2012 for comprehensive reporting. Progent can help you to upgrade from a legacy release of SCVMM or from another management system, and Progent can assist you to enhance and repair your existing SCVMM 2012 environment to make sure you get maximum return on investment.

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    SQL Server 2005 offers powerful, familiar tools to IT experts as well as to information workers, lessening the difficulty of designing, integrating, managing, and accessing company data and database applications in environments ranging from handheld devices to corporate data networks. The complexity and interconnectivity requirements of Microsoft SQL Server 2005 call for a network consultant with hands-on expertise and wide knowledge in designing and deploying information-based, comprehensive business technology applications. The expertise of Progent's Microsoft-certified technical team, with an average of more than 10 years of background supporting Microsoft technology, assures you success in designing, deploying and supporting Microsoft SQL Server 2005 solutions that are well integrated with the Microsoft .NET environment.

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    In performing IT tasks for corporate customers, Progent uses a structured methodology driven by specified milestones so as to achieve financial, timing and engineering targets while minimizing business disruption. Progent's Enterprise Services Methodology utilizes accepted project management standards derived from the best practices defined by the Microsoft MSF methodology which specifies requirements definition, architecture recommendations, test models, design tuning, and expert deployment. All facets are documented to make available a comprehensive description of technical services delivered and to help in downstream network maintenance.

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    MS Communications Server delivers IM and presence in a scalable, world-class package offering enhanced security, seamless compatibility with other Microsoft products, an extendable, industry-standard development platform, and support for regulatory mandates such as HIPAA, Sarbanes-Oxley, and GLB. Your organization can benefit from cost savings and elevated business efficiencies, enhanced individual productivity, and stronger intellectual property protection with this simple-to-manage, highly available solution. Effective implementations of Microsoft Office Communications Server call for extensive planning and consideration prior to installation. Progent's Microsoft-certified professionals can deliver the expertise needed to realize all the benefits of Office Communications Server throughout your entire corporation.

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    Progentís consultants offer experience in multiple disciplines relevant to mobile networking including network topology, wireless data synchronization, wireless security, mobile email, Windows Mobile, RIM Blackberry, and wireless software development. Progent's certified consultants can save your company time and expense by applying their wireless background to show you how to choose and configure mobile access technologies that make sense for your business. Progent can also optimize your IT infrastructure so that mobile data devices work better.

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    System Center Configuration Manager automates application and device deployment across multiple sites, streamlines security and compliance settings management, inventories network resources, protects against company data leakage, provides health monitoring, enables secure end-user self service, and delivers a single control mechanism for managing mixed-operating system ecosystems running on-prem, cloud, or hybrid deployment architectures. Progent's Microsoft-certified SCCM consultants and Microsoft Azure cloud experts can help businesses of any size with any facet of planning, implementing, using and repairing a System Center Configuration Manager deployment for local, cloud, or hybrid environments.

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    Progent's service experts in Apple OS X and Windows technology can help you integrate Apple Macintosh and Windows systems into cohesive environments with resource sharing and workgroup functionality. Enabling efficient cooperation among a variety of servers and workstations powered by Mac OS and Windows requires extensive knowledge of and experience with Apple Macintosh and Windows technology. Progent's background in Microsoft and Macintosh service makes it possible to offer world class assistance to companies that depend on these technologies to maintain their strategic edge. Progent can also assist your business to interface Apple's iPhones and iPads with your Windows environment.

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    Progent's network consultants can help your company to automate desktop PC update and patch management by providing expertise with management tools such as Configuration Manager, Systems Management Server, and Windows Server Update Services.

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    Progentís Disaster Recovery/Business Continuity (DR/BC) consultants offer extensive experience assisting small and mid-size businesses to reduce network downtime by offering affordable remote consulting support for disaster recovery/business continuity (DR/BC) planning, high-availability IT architecture, backup/restore systems, and non-disruptive maintenance. Progentís business continuity consultants can help you to develop and validate a sensible business continuity plan that aligns with your business goals and IT budget. Progentís disaster recovery engineers can help you to design, implement, and support fault-tolerant technologies such as non-stop Internet connectivity, virtualization, fail-over clustering, load balancing, transparent off-site backup, and multi-location hot backup centers.

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    Progent offers nationwide urgent phone support and troubleshooting services for companies who operate environments based on versions of Linux or whose IT systems include a combination of Linux platforms/Linux and Microsoft products. Online technical support provides optimum return for your IT dollar by protecting user efficiency and limiting the time charged for network repair services. Sophisticated remote support technology and experienced technicians and engineers combine to enable Progent to solve most network issues without wasting time and expense by traveling to your location. In the vast majority of situations your network issues can be dealt with by telephone or through a mix of telephone support and online access. Progent can offer the services of Cisco certified CCIE network engineers and CISM premier security professionals to help you with the most difficult system problems.

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    Progent's UNIX platform consulting services offer small and mid-size companies and developers help with administering and maintaining UNIX, Linux or Solaris environments that coexist with Microsoft-powered networks. Progent can give your organization contact with UNIX experts, support professionals premier by Microsoft and Cisco, and security specialists with CISA and CISSP credentials. This wide array of experience provides you with a convenient single source to help you build and manage a protected and robust mixed-platform network and communications infrastructure that supports UNIX and Microsoft coexistence by combining MS Windows with popular variants of UNIX including Mac OS X, Sun Solaris, IBM AIX Open UNIX, HP-UX, Berkeley UNIX (BSD), SCO UNIX, and Silicon Graphics IRIX (SGI/IRIX or major Linux platforms including RedHat Linux, SUSE Linux, CentOS Linux, Ubuntu Linux, PCLOS, fedora, Gentoo Linux, Mandriva Linux, Debian-GNU, and Slackware Linux.

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    Progent can help small and mid-size companies to plan, deploy and troubleshoot the network infrastructure for telecommuters.

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    Progent's certified Windows 2000 consultants can help you enhance the capability of your existing Windows 2000 Servers and can streamline system management, provide technical support and troubleshooting, and enhance security. Progent can also show you how to create, rationalize, and implement a strategy to upgrade from Windows Server 2000 to Windows Server 2003. Progent is expert in designing pilot programs to reduce the technical risk associated with migrating to Windows 2003 Server by identifying possible hardware and software compatibility problems.

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    Progentís Microsoft-certified consultants can assist your organization to update your desktops from 32 bits to 64 bits. Progent can assist you to understand the costs and benefits of moving to 64-bit PC desktop computing, design an affordable upgrade process that reduces operational disruptions, and offer economical, professional online help to assist you to configure 64-bit desktop operating systems and application software on your current hardware.

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    Network monitoring commonly entails observing a networkís resource utilization in order to identify throughput backups or troubleshoot hardware or software problems. Nagios and Multi Router Traffic Grapher (MRTG) are powerful, license-free network monitoring utilities that run under Linux or UNIX and can be deployed to observe mixed-platform networks where UNIX and Windows operate together. Progent's system support consultants can help you use both these programs to tune and troubleshoot your network. Progent's Linux support professionals provide small businesses and programmers assistance with managing and supporting UNIX and Linux systems that coexist with Windows-based products.

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    Progent offers network support for medium size businesses with 100 to 250 system users. The mid-size company or work group has traditionally been an underserved segment of the market for IT consulting services. The cost structures and service delivery models of major outside support firms make them too expensive for the ordinary small business or small medium business (SMB), which commonly relies on a modest IT budget with which to support an information system whose advanced technology and sophistication are often similar to the networks of far larger companies. Progent's support delivery model, which takes great advantage of remote service, virtual office technology and 24x7 server monitoring, significantly lowers the network support costs of an SMB while offering the small organization with big-company support from certified, IT experts with background in a wide array of midsized business network solutions. If your mid-sized organization or small business is searching for levels of IT help appropriate by a medium size organization without budgeting enterprise costs, contact Progent.

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    Progent offers a variety of network support packages for small organizations. These IT outsourcing and server monitoring solutions are built around the proactive problem handling capabilities of Operations Manager 2007, a next-generation network and system management product that monitors the reliability, performance, and security of your information system and isolates incipient troubles before they can bring down your system. With Progent's affordably priced IT service packages, small companies can select a simple co-sourcing service program built around Microsoft Operations Manager with network monitoring, reporting, Help Desk and online troubleshooting or a comprehensive round-the-clock outsourcing solution.

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