Immediate Online Troubleshooting for Monterrey Nuevo León Information Networks
For companies located in Monterrey Nuevo León, Progent provides online help for computer systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier engineers have delivered remote troubleshooting to businesses in every state in the United States. (Refer to recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-qualified network specialists to handle complex infrastructure issues, plus the services of CISA and CISSP-accredited security consultants to help with high-level security design and troubleshooting issues.
Progent's remote technical support experts provide excellent value because they have the practical experience and have access to the sophisticated tools required to resolve most information system problems rapidly. Efficient support lowers immediate expenses because solutions use up minimal chargeable minutes. Remote help also eliminates the expense of sending a consultant to your location. Your company saves even more in indirect costs by reducing or eliminating system outages and related losses resulting from business discontinuity, upset clients, idle employees, and de-focused executives. Progent's advanced remote consulting experience is particularly helpful for businesses that rely on public clouds for vital network infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud, or where on-premises support may not be an alternative.
Progent's billing model for online support is designed to stretch your IT service investment. Progent charges by the minute for phone consulting, so you owe exclusively for the support that you receive. In contrast to many remote service firms, Progent requires no initialization charge or minimum payments. Progent's one-minute granularity and simple policy for billing avoid situations where speedy. minor repairs somehow end up as substantial invoices. Progent's penchant for dealing with problems efficiently means your business saves money.
Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has refined a set of customized technologies and proven processes which ensure the maximum level of efficiency for online technical support and repair for IT systems of any size. Progent provides safe VPN support for gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology allows the experts of Progent's remote service group to connect to your computer system without breaching corporate security.
Progent's powerful service database system stores detailed documentation for the service that Progent's clients have been provided. Progent's team service personnel have the benefit of the records of services delivered to each Progent client by every Progent engineer. This archive of trouble tickets and repairs is structured as a conveniently exploitable support knowledge base that allows Progent's remote technical engineers to communicate their experiences company-wide to ensure that the efficiency of Progent's support services improves over time. Progent's advanced accreditations and working associations with key technology companies including Cisco and Microsoft make available other vast technical knowledge bases and allow fast response from vendors' in-house engineering staff with the result that Progent's remote consulting experts can find optimal resolutions quickly.
Online support services offered by Progent to clients in Monterrey Nuevo León include:
Authorized MS Windows Support
Progent's Microsoft-certified remote service engineers can deliver computer system problem solving and IT help for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the assistance of support professionals who can assist your company with a wide variety of platform support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
Microsoft Exchange Server 2019 integration,
Microsoft Exchange Server 2016 planning and deployment, Exchange Server 2013 consulting,
Exchange Server 2010 management,
SharePoint 2019 design and deployment, SharePoint Server 2016 migration and hybrid integration consulting services, Microsoft Teams integration, Microsoft Skype for Business Server planning and deployment consulting, Microsoft Lync Server 2013 management, and Microsoft Communications Server 2007 troubleshooting,
Forefront TMG 2010 administration and ISA Server maintenance, MS SQL Server 2019 integration consulting, MS SQL Server 2017 expertise, SQL Server 2016 integration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring and reporting,
Project Server planning,
Microsoft Access Development and Training,
Small Business Server support, and
Windows Essentials cloud integration.
Progent in addition offers a broad array of cost-effective PC desktop support services to help you business to deploy, integrate, troubleshoot, and manage workstations and laptops powered by Windows. Progent's desktop consulting services cover areas such as providing Windows 10 migration support plus System Center 2012 Configuration Manager (SCCM 2012) planning and installation, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune consulting to centralize the administration of your PCs along with your web-facing tablets and smartphones.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the premier accreditation for network consultants, and certifies a person's network technology knowledge at the master level. Cisco-qualified CCIEs know how to handle even the most stubborn challenges surrounding network design, integration, management, security, and problem solving. CCIEs can cooperate with the highest priority with Cisco's internal product support engineers in analyzing anomalies with Cisco IOS Software network management utilities and developing alternate approaches or identifying program patches. Cisco CCIEs are an excellent value because their deep expertise enables them to resolve problems quickly. In common cases, less seasoned service providers can struggle for many hours or even days with the same problems that a CCIE can fix in a few minutes. Progent's Cisco-qualified CCIE support experts can tie into your network via advanced on-line support technology in order to provide fast, secure, and economical analysis and repair.
Progent's CCIEs can provide consulting for all of Cisco's industry-leading selection of connectivity appliances. Cisco networking consulting provided by Progent includes ASA 5500-X Next Generation firewalls with Firepower integration and troubleshooting, Cisco routers consulting, Cisco Catalyst switch integration and support, Nexus switch consulting services, Meraki switches configuration and management, Cisco Unified Communications Manager (CallManager) integration and technical support, Cisco Voice over IP (VoIP) phones and IP video phones solutions and wireless IP phones configuration, Cisco Meraki wireless AP layout and configuration, Cisco Aironet Wireless Access Points engineering help, Cisco wireless controllers support Services, Cisco VPN and Network Security Integration help, and SIP and CUBE integration solutions for SIP trunks and CUBE integration expertise. Progent also offers remote and on-premises wireless site surveys to assist you to fully integrate your Wi-Fi infrastructure.
CISM and CISSP Premier System Security Experts
Progent's accredited CISM and CISSP cybersecurity experts can provide a variety of system protection services to bolster the immunity of your Windows, Apple macOS and OS X, or Linux network against attacks or assist you to recuperate rapidly after a serious breach. Security solutions offered by Progent cover in depth data security and compliance audits using tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Solar Winds tools and Nikto; quick recuperation from virus and worm assaults; installing firewalls; building safe techniques for off-site and mobile access; protecting your email infrastructure from spam and DHA attacks; and offering round-the-clock network monitoring.
Hybrid Cloud Integration
Progent offers advanced online support to help companies of all sizes integrate their IT infrastructure with leading public clouds including Azure and Amazon Web Services. Progent can help you to plan and administer hybrid ecosystems that can include Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid architectures that seamlessly combine on-premises resources as well as public clouds. To assist you to incorporate public cloud services with networks, Progent can provide a range of cloud migration services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange,
Azure hybrid cloud planning and deployment services, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform integration expertise. Progent has over two decades of experience delivering high-level consulting services online, and Progent can help you complete your cloud integration projects quickly and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you specify, automate and verify a repeatable workflow for restoring applications and services rapidly after a breakdown. SRM supports centrally controlled and automated disaster recovery, application mobility, and non-disruptive site relocation, failback and site re-protect. Site Recovery Manager also supports non-disruptive testing for site recovery, updates and patches and can produce audit reports to confirm complete service restoration, validate Service Level Agreements and prove disaster recovery compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to plan, configure, test and administer a disaster recovery system powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts have extensive understanding of VMware vCloud Director (vCD), vRealize Automation, vRO and vCloud Suite tools for managing private and public cloud and hybrid cloud solutions that provide high availability, security, and disaster recovery. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network architect to help your organization to create a fully virtualized Software Defined Data Center that can be provisioned or migrated in minutes and managed with a high degree of automation independent of the physical components making up the basic IP network.
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux experts and Apple macOS and OS X technology specialists can provide online support services to cover a wide range of computer technologies including network infrastructure, email systems, system and operational security, plus UNIX and Microsoft Windows integration. For server hardware consolidation and simplified management in environments that include Linux-based systems and Windows, Progent offers VMware vSphere integration and Citrix support. Progent can also help with transitioning from legacy applications to MS Windows or Linux solutions. Progent's group-oriented methodology for solving technical issues promotes quick escalation, if necessary, to engineers with task-relevant expertise to handle challenging situations. This expedites repair of critical problems, reduces lost productivity, and cuts service expense.
Progent's UNIX and Linux support engineers can offer emergency online help diagnosing problems within UNIX, Linux, or Solaris networks based on leading derivatives of UNIX including:
Apple Mac OS X
IBM AIX OS
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent offers a family of budget-friendly, fixed-price services intended to allow small and medium-size businesses to benefit from the same best-of-breed IT solutions deployed by some of the world's top corporations. The ProSight line of network management outsourcing services covers all critical aspects of modern networking including email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure management, VM hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior analysis tools to defend endpoints as well as physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which routinely get by traditional signature-matching anti-virus products. ProSight ASM protects local and cloud-based resources and provides a single platform to manage the entire malware attack progression including protection, infiltration detection, containment, cleanup, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection managed services deliver ultra-affordable multi-layer protection for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to security assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint control, and web filtering through cutting-edge technologies incorporated within a single agent managed from a unified console. Progent's data protection and virtualization consultants can help your business to design and implement a ProSight ESP deployment that addresses your organization's specific requirements and that helps you achieve and demonstrate compliance with legal and industry data protection standards. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require immediate attention. Progent's consultants can also help you to install and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable and fully managed solution for secure backup/disaster recovery. Available at a low monthly price, ProSight DPS automates your backup activities and enables rapid restoration of critical files, applications and virtual machines that have become unavailable or corrupted as a result of component failures, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup specialists can deliver world-class support to set up ProSight DPS to be compliant with government and industry regulatory requirements such as HIPAA, FIRPA, and PCI and, when necessary, can help you to restore your critical data. Learn more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading information security vendors to provide centralized management and world-class security for your email traffic. The powerful structure of Email Guard integrates cloud-based filtering with an on-premises security gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. The cloud filter acts as a first line of defense and blocks most unwanted email from reaching your network firewall. This decreases your vulnerability to external threats and saves network bandwidth and storage space. Email Guard's onsite security gateway appliance adds a deeper layer of analysis for inbound email. For outgoing email, the local security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Exchange Server to track and protect internal email that originates and ends inside your security perimeter. For more information, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller businesses to map out, track, reconfigure and troubleshoot their networking hardware like routers and switches, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that network maps are kept current, captures and manages the configuration information of almost all devices connected to your network, monitors performance, and sends alerts when potential issues are discovered. By automating complex network management activities, ProSight WAN Watch can cut hours off ordinary tasks like making network diagrams, expanding your network, locating devices that need important updates, or resolving performance problems. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progent’s server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) technology to help keep your IT system operating efficiently by checking the state of vital assets that power your business network. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your specified IT management staff and your Progent engineering consultant so any looming issues can be addressed before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host configured and maintained by Progent's IT support experts. With the ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the applications. Because the environment is virtualized, it can be moved immediately to a different hosting solution without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and protect data about your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be warned automatically about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your IT documentation, you can eliminate up to 50% of time thrown away looking for critical information about your IT network. ProSight IT Asset Management includes a common repository for holding and sharing all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether you’re planning enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you need the instant you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size businesses to obtain an unbiased assessment of the overall health of their IT system. Powered by some of the top remote monitoring and management tools available, and supervised by Progent's certified team of IT professionals, ProSight Network Audits help you see how well the configuration of your essential network assets adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI like a more manageable Active Directory environment. Both versions also include a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler management, improved compliance with information security requirements, higher utilization of network assets, quicker problem resolution, more reliable backup and recovery, and increased uptime. Read more about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief discussion with a Progent information assurance expert. The fact-finding interview is intended to help evaluate your company's ability either to block or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information concerning your current antivirus tools and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow industry best practices to create a cost-effective AV and backup environment that aligns with your company's requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.
Additional Support Services Available from Progent
Progent offers the skills of world-class online consulting professionals for contract information technology programs. Progent's charges for longer-term development or consulting projects are determined according to the qualifications of the engineers involved. Progent's experience with these special fields of information technology enables customers to execute critical projects within budget and on time. Progent's special online consulting solutions include:
How Your Monterrey Company Can Contact Progent's Online Support Experts
Call Center Support
Progent's Call Center service options for companies with environments that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk services, shared Help Desk support services, and Helpdesk consulting.
Progent's Standard Help Desk Services offer small businesses an end-to-end solution that handles all aspects of online desktop support from initial requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Progent offers call desk services at a significant discount from Progent's normal desktop service rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to resolve the most problems.
Progent’s Help Desk sharing services make it possible for your business to share responsibilities for Help Desk services transparently between your IT staff and Progent's large roster of seasoned technical support technicians and matter experts (SMEs). Progent’s Co-managed Help Desk service is an advanced service desk solution based on the leading PSA tool for managing end-user service requests, ticketing, responsibility, status tracking, and reporting.
Progent's Call Center staff of experienced network professionals offers your customers in Monterrey Nuevo León rapid assistance from a large technical support group with extensive experience providing phone consulting and online troubleshooting for IT systems that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's charter is to earn the Call Center perception as a key driver of business efficiency, and Progent's intent is to solve and not just document IT problems.
- Applications Services: Education, Programming, and Problem Solving
Progent's Applications Experts Group offers online and in-depth consulting expertise and training in specific application fields that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also offers consulting expertise, custom programming, and training for popular Microsoft business applications including Microsoft CRM, Office Project, Office 365 Word, and Office 365 Excel. To find out additional information on Progent's consulting, programming, and training services, go to Progent's Applications Experts Group.
- Centralized and Streamlined Administration of Hybrid Cloud Networks
System Center 2016 centralizes and automates the management of hybrid cloud networks by offering advanced integration with Windows Server 2016, Windows 10; cohesive management of multi-OS environments that incorporate Linux, Hyper-V and VMware; and better public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced remote and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and install a new deployment of Microsoft System Center 2016, expand or optimize your current one, migrate smoothly from a prior release of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring and Reporting Services
Progent can deliver businesses in Monterrey Nuevo León remote IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager consulting and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure SCOM to suit your environment so that your network support is proactive rather than reactive. By spotting emerging issues before they result in crashes, automated monitoring can minimize inconvenient and costly service failures. Progent can also utilize system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft environments, or networks based on multiple OS platforms.
To get in touch with Progent about urgent online support with Microsoft, macOS and OS X, or Linux computer systems, go to Progent's Emergency Online Help, phone 1-800-993-9400, or visit Contact Progent.
For offices and new ventures in Monterrey Nuevo León, Progent's phone-based computer support specialists can provide professional and affordable system support the instant your business needs it. More than 15 years of delivering online technical assistance has earned Microsoft Partner certification for Progent's consultants and has helped Progent to develop world-class troubleshooting capability and to refine online connectivity tools to repair computer problems quickly while eliminating the expense and lost time that comes with on-site service calls.
Even if your Monterrey organization relies on a local independent support technician or employs a full time IT staff that know how to deal with ordinary network issues, Progent’s Microsoft certified engineers can provide an easy and transparent remote extension of your local resources for situations when your regular IT support personnel either don't have the availability or the knowledge to fix unexpected system emergencies or especially tough integration problems.
Features of Progent's Online Computer Support for Monterrey Nuevo León
Progent's phone support, Internet-based troubleshooting, network security consulting, and system administration services offer businesses in Monterrey Nuevo León the greatest leverage for your IT budget. Whether you need occasional phone help and remote network repair or ongoing Help Desk call center support and network administration, Progent's professionals can provide your organization world class network support while allowing you to eliminate the cost and administration overhead of carrying a full-service in-house IT staff. Highlights of Progent's National Remote Support services include:
- Immediate Phone Access to Microsoft Premier Professionals
Progent's team of Microsoft-certified technicians can provide fast and affordable expertise to businesses in Monterrey Nuevo León and is also ideal for networks in more remote regions that lack consultants with proven expertise supporting Microsoft's latest family of server platforms. All Progent engineers have over 10 years of experience integrating Microsoft products. As a Microsoft Certified Partner consulting firm, Progent has the use of a broad selection of Microsoft support tools, service information, and on-going education.
- Per Minute Billing to Minimize Expenses
Progent provides remote help on a minute-by-minute basis, so you pay only for the support you receive. Progent has no minimum charge for online service and imposes no ongoing subscription fee for services provided during regular business hours. This keeps you from facing big invoices for simple fixes.
- Access to Cisco Certified Network Design Experts
Progent's certified experts for Cisco can provide the services of authorized professionals with experience in planning, deploying, and troubleshooting networking solutions powered by Cisco products. Progent can provide a CCIE or CCNP to show you how to build fast, reliable, and secure connectivity for wireline and wireless networking.
- Application Experts Group
Progent's basic support services consist of system integration, Microsoft Exchange Server expertise, corporate security planning, and Help Desk Co-management services. Progent's Application Experts Team offers in-depth consulting expertise in critical business applications. Help offered by the Application Experts Team includes:
Microsoft Dynamics GP Consulting and Programming
MS Project and Project Online Expertise
Office 365 solutions support
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and VBA Programming
Office Word and Office 365 Word Consulting
Business Information (BI) Reporting Development and Training
Power BI Integration and Training
UNIX, Linux and Sun Solaris Help
Microsoft SQL Server 2019 solution design, MS SQL Server 2017 planning and migration, Microsoft SQL 2016 Application Development, and Microsoft SQL 2014 Application Development and Troubleshooting
Oracle Project Management and Application Programming
MySQL Management and Software Programming
Amazon Marketplace Web Service (Amazon MWS) Software Design and Programming
By offering a convenient one-stop source for network generalists and specialists, Progent is able to deliver timely, affordable, and thorough information technology solutions that align with the special needs of your business.
- Sophisticated Online Access Tools
Protected online access permits Progent's support experts to see exactly what your customers see. This makes it easier to find fast solutions to problems that might otherwise require a costly personal visit. Cutting-edge remote access software and expert engineers together enable Progent to resolve most IT issues quickly and affordably. Progent is a pioneer in offsite troubleshooting and remote system analysis.
- Support for Leading VPN Products
Progent can provide safe Virtual Private Network access for gateways from major VPN vendors such as Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN remote connectivity enables the engineers at Progent's Technical Response Center to repair your network remotely without compromising network security.
- 24x7 Support for Maximum System Availability
For companies with line-of-business applications, Progent can provide optional round-the-clock remote technical services. Used in conjunction with remote 24x7 server monitoring based on MS System Center Operations Manager 2007, this offering can help produce high network uptime.
- Help Desk Outsourcing
Progent's Help Desk Call Center services are intended specifically for budget-conscious offices whose workers need immediate recourse to a Help Desk Call Center with expert phone support and full escalation ability.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, range of IT experience, fine tuned remote support software, and familiarity with corporate IT allow businesses to avoid the limitations associated with excessive dependence on smaller service organizations, independent freelance consultants, or over-stretched internal IT help.
Progent adds value by offering:
How Does Our Company Begin Receiving Remote Computer Help from Progent?
- Proven Methodology
Progent’s staff of Microsoft and Cisco Certified consultants average longer than ten years of hands-on professional background, in the trenches of network service, performing a wide variety of IT tasks for a large mix of businesses. Every Progent consultant shares a proven collection of personal best practices which are incorporated into company-wide best practices training that Progent instills in its support personnel. This means that you get not just world-class IT skills, but also a support engineer with field-tested approaches for applying computer knowledge to repair real-world IT problems quickly.
- Value Pricing
Progent's pricing model is to charge for remote support and in-person help by the minute. As a result, you owe exclusively for delivered support. Progent does not demand a more expensive rate for off-hours or urgent service, and inside California or in regions where Progent provides on-premises support, Progent does not bill for travel except for emergency support where on-site time is less than 4 hours. Also, Progent imposes no minimum fee and requires no monthly commitment for support services delivered during regular business hours. Many support organizations demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates big bills for fast solutions so you won't be tempted to allow minor problems to stay unaddressed.
- Full Documentation of IT Services
Progent has created a sophisticated support reporting system that records and organizes complete documentation for all billed services. Unlike many independent consultants or local service organizations who offer minimal documentation or specifics of services done, every service delivered by Progent is tracked by comprehensive documentation. Every Progent staff member has use of the service reports transmitted by each consultant to each customer. The practice of detailing and organizing service activity allows more efficient support and eliminates a variety of typical problems such as when a service customer is virtually held captive to a consultant who won’t release vital service information.
- 24x7 Server Monitoring with MS Operations Manager
Progent is one of the few consulting firms to offer round-the-clock system tracking services based on MS System Center Operations Manager. MS System Center Operations Manager causes your computer maintenance to be proactive instead of reactive. By anticipating possible issues before they result in downtime, system monitoring can keep your IT network from stressful and expensive service losses.
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Online Support.