Immediate Online Support for Monterrey Nuevo León Computer Systems
Fast Phone Help for Monterrey SystemsFor businesses in Monterrey Nuevo León, Progent provides remote technical support for computer systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified consulting experts have provided online troubleshooting to businesses in every state in the U.S. (Check out recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-qualified network specialists to handle challenging networking problems, plus the services of CISSP-accredited cybersecurity consultants to handle high-level security architecture and diagnostic jobs.

Progent's remote support experts offer excellent value because they possess the real-world background and have access to the sophisticated technology needed to resolve most network issues rapidly. This lowers direct costs since solutions use up fewer billable consulting minutes. Online help also eliminates the cost of sending an engineer to your location. Your company saves even more in incidental expenses by minimizing or avoiding network outages and related losses due to business discontinuity, upset clients, unproductive workers, and distracted executives. Progent's extensive remote technical support experience is especially important in environments that are dependent on public clouds for vital infrastructure or software like Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud, or where on-premises tech support may not be useful.

Progent's billing model for remote help is designed to leverage your network support dollar. Progent bills by the minute for phone assistance, so you are charged exclusively for the services that you actually get. In contrast to typical remote service organizations, Progent requires no startup surcharge or minimum job duration. Progent's per-minute billing unit and clean model for billing prevent situations where quick fixes somehow turn into large tabs. Progent's skill at handling problems efficiently means you spends less cash.

Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has fine tuned an array of optimized technologies and field-tested processes that allow the maximum level of effectiveness for remote engineering help and repair for IT networks of any size. Progent's online support team can interface to your company's network without compromising corporate security.

Progent's advanced technical support database application keeps extensive documentation describing the service that Progent's clients have received. Progent's authorized engineers have the benefit of the history of support delivered to each client by any Progent consultant. This database of anomalies and solutions is structured as an easily retrievable proprietary database that permits Progent's online support experts to communicate their knowledge company-wide to ensure that the efficiency of Progent's technical support improves over time. Progent's high-level certifications and working relationships with important industry leaders such as Cisco and Microsoft make available other massive technical support databases and allow quick response from vendors' in-house engineering staff with the result that Progent's online service specialists are able to arrive at the most efficient resolutions promptly.

Remote support services provided by Progent to customers in Monterrey Nuevo León include:

ProSight Subscription-based IT Services for Small and Medium Size Businesses
Progent offers a selection of affordable, subscription-based managed services intended to enable small and mid-size businesses to benefit from the same best-of-breed IT solutions deployed by some of the world's leading corporations. The ProSight portfolio of outsourced network management services addresses all critical facets of modern networking including email protection, behavioral-based threat defense, cloud-based backup/recovery, infrastructure monitoring and management, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your network operating at peak levels by tracking the state of critical assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your designated IT personnel and your assigned Progent engineering consultant so that all looming problems can be addressed before they can impact your network. Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software offers a unified, cloud-based solution for managing your client-server infrastructure by providing tools for performing common tedious jobs. These can include health checking, patch management, automated repairs, endpoint configuration, backup and restore, anti-virus defense, remote access, built-in and custom scripts, resource inventory, endpoint profile reports, and troubleshooting help. When ProSight LAN Watch with NinjaOne RMM spots a serious incident, it sends an alarm to your designated IT personnel and your Progent consultant so that potential issues can be fixed before they impact productivity. Learn more about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring consulting.
  • ProSight WAN Watch: Network Infrastructure Management
    Progent's ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to diagram, monitor, reconfigure and debug their networking appliances like routers and switches, firewalls, and access points as well as servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are always updated, copies and manages the configuration of almost all devices connected to your network, monitors performance, and generates notices when issues are discovered. By automating tedious management and troubleshooting processes, WAN Watch can cut hours off ordinary chores like network mapping, expanding your network, finding appliances that need important updates, or resolving performance issues. Find out more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing suite of real-time and in-depth management reporting tools designed to work with the industry's leading ticketing and remote network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to highlight and contextualize critical issues such as spotty support follow-through or endpoints with missing patches. By exposing ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances productivity, reduces management overhead, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has worked with advanced backup/restore product companies to produce ProSight Data Protection Services, a family of subscription-based offerings that deliver backup-as-a-service. ProSight DPS services automate and track your data backup processes and allow transparent backup and fast restoration of vital files, apps, system images, and Hyper-V and VMware virtual machines. ProSight DPS helps you recover from data loss resulting from hardware breakdown, natural calamities, fire, cyber attacks like ransomware, human error, malicious employees, or application glitches. Managed services available in the ProSight Data Protection Services family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda purpose-built storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent consultant can assist you to determine which of these fully managed services are most appropriate for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top data security companies to deliver centralized management and world-class protection for your inbound and outbound email. The hybrid architecture of Email Guard managed service combines cloud-based filtering with an on-premises security gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of threats from making it to your security perimeter. This decreases your vulnerability to external attacks and conserves system bandwidth and storage space. Email Guard's onsite security gateway device adds a further layer of analysis for inbound email. For outbound email, the onsite gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that stays within your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight Multi-Factor Authentication with Duo: ID Confirmation, Endpoint Policy Enforcement, and Protected Single Sign-on
    Progent's Duo authentication service plans incorporate Cisco's Duo cloud technology to defend against compromised passwords by using two-factor authentication. Duo supports single-tap identity confirmation with Apple iOS, Google Android, and other out-of-band devices. Using Duo 2FA, whenever you sign into a secured application and give your password you are asked to confirm who you are on a device that only you have and that uses a different network channel. A wide range of devices can be utilized for this second form of ID validation such as a smartphone or watch, a hardware/software token, a landline telephone, etc. You may designate multiple verification devices. For details about Duo identity authentication services, refer to Cisco Duo MFA two-factor authentication (2FA) services.

  • ProSight Shared Call Desk: Outsourced and Co-managed Help Center Services
    Progent's Shared Service Desk offers a smooth extension of your corporate IT support resources. User interaction with the Service Desk, delivery of support services, problem escalation, trouble ticket creation and tracking, efficiency measurement, and management of the service database are consistent whether issues are resolved by your corporate IT support organization, by Progent, or by a combination. You have unrestricted versatility to expand or shrink your part of IT support activity as needed. Progent provides initial installation and provisioning of the professional services PSA software as well as workflow documentation, testing and training. For details about ProSight Co-Managed Support, go to ProSight Shared Help Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that utilizes SentinelOne's next generation behavior analysis technology to guard endpoints as well as physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which easily get by traditional signature-based AV products. ProSight ASM safeguards local and cloud-based resources and offers a single platform to address the complete malware attack progression including blocking, identification, containment, remediation, and forensics. Top features include one-click rollback using Windows VSS and automatic network-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver economical in-depth protection for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, endpoint management, and web filtering via cutting-edge tools incorporated within a single agent accessible from a unified control. Progent's security and virtualization experts can help your business to plan and implement a ProSight ESP environment that meets your organization's unique requirements and that helps you demonstrate compliance with government and industry information protection regulations. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require urgent action. Progent can also assist your company to install and test a backup and restore solution like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • Patch Management: Software/Firmware Update Management Services
    Progent's managed services for patch management offer businesses of all sizes a flexible and cost-effective alternative for evaluating, testing, scheduling, implementing, and tracking software and firmware updates to your ever-evolving information network. Besides maximizing the security and functionality of your IT environment, Progent's software/firmware update management services free up time for your IT team to focus on line-of-business projects and tasks that deliver maximum business value from your network. Read more about Progent's patch management services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual host configured and maintained by Progent's network support experts. With the ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the applications. Since the system is virtualized, it can be moved easily to an alternate hosting environment without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and safeguard information about your IT infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates ,domains or warranties. By updating and managing your network documentation, you can eliminate up to half of time wasted trying to find critical information about your IT network. ProSight IT Asset Management features a common location for storing and sharing all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether you're making improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size organizations to obtain an unbiased assessment of the health of their information system. Based on some of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits help you see how well the configuration of your core network devices adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits like a more manageable Active Directory (AD) environment. Both versions also come with one year of cutting-edge remote network monitoring and management. Advantages can include simpler network management, better compliance with information security requirements, more efficient utilization of IT resources, quicker problem resolution, more dependable backup and recovery, and less downtime. See more information about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief interview with a Progent backup/recovery expert. The fact-finding interview is designed to help assess your company's ability either to stop or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information concerning your existing cybersecurity posture and backup system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply best practices to deploy a cost-effective AV and backup environment that meets your business requirements. For additional information, visit The ProSight Ransomware Preparedness Report Service.

Special Consulting Services Available from Progent
Progent can provide the skills of seasoned remote consulting professionals for special IT projects. Progent's charges for longer-term development or consulting projects are set based on the level of expertise of the engineers involved. Progent's background in these important areas of information technology allows customers to execute major projects within budget and on time. Progent's project-based online engineering solutions include:

  • Call Center Expertise
    Progent's Call Center service options for companies with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk Call Center services, co-managed Helpdesk support services, and Call Center consulting. Progent's Standard Help Desk Services offer small businesses a comprehensive solution that manages all aspects of remote desktop technical support from initial requests through ticketing, remote desktop control, progress tracking, problem solving, and management reports. Progent offers service desk support at a significant discount from Progent's normal desktop service rates, and Progent can provide the option of rapid as-needed escalation to subject matter experts to handle challenging issues.

    Progent's Help Desk sharing services allow your IT organization to share responsibilities for Help Desk support transparently between your in-house IT team and Progent's nationwide pool of seasoned desktop support engineers and matter experts (SMEs). Progent's Help Desk sharing service is a collaborative service desk solution built around the leading PSA platform for handling end-user service requests, ticketing, ownership, status tracking, and metrics.

    Progent's Help Desk Call Center team of experienced information technology consultants gives your customers in Monterrey Nuevo León fast access to a dependable support group with substantial experience delivering telephone-based consulting and remote diagnostics for IT systems based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's concentration is to give the Help Desk the reputation as a crucial contributor to business productivity, and Progent's aim is to solve instead of just annotate technical problems.

  • Applications Support: Education, Custom Programming, and Problem Solving
    Progent's Applications Consulting staff provides phone-based and in-depth engineering expertise and education in key business application fields such as Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also can provide expertise, custom programming, and education for Microsoft business applications such as Microsoft CRM, Project, Microsoft 365 Word, and Microsoft 365 Excel. For more information concerning Progent's consulting, custom development, and education offerings, visit Progent's Business Application Experts Services.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center unifies and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of multi-OS environments that incorporate Linux, Hyper-V and VMware; and better cloud support including closer integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consultants offer advanced online and onsite expertise for all elements of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to design and configure a new implementation of Microsoft System Center2, extend or optimize your current one, migrate efficiently from an earlier release of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring Services
    Progent can deliver organizations in Monterrey Nuevo León online IT infrastructure monitoring by providing Microsoft System Center Operations Manager expertise. Progent can configure SCOM for your environment so that your IT support is proactive rather than reactive. By anticipating looming issues before they cause network outages, remote monitoring can ward off stressful and expensive service breakdowns. Progent can also deploy system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Windows networks, or networks based on a combination of operating systems.
How Your Monterrey Business Can Contact Progent's Online Support Professionals
To get in touch with Progent about urgent remote support with Microsoft Windows, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Emergency Remote Help, phone 1-800-993-9400, or go to Contact Progent. For companies and startups in Monterrey Nuevo León, Progent's online network support engineers can provide effective and cost-effective IT support the instant your business needs it. Over two decades of offering remote tech support has earned Microsoft Partner status for Progent's team of engineers and has helped Progent to develop world-class troubleshooting skills and to fine tune online access technology to solve computer problems quickly while eliminating the expense and lost productivity that comes with on-premises support calls.

Even if your Monterrey organization works with a regular independent consultant or maintains a full time IT staff that can deal with the majority of computer problems, Progent's Microsoft and Cisco certified consultants can still provide a convenient and transparent remote expansion of your local resources in cases when your usual service personnel either lack the availability or the expertise to handle sudden system crises or particularly complex integration projects.

Features of Progent's Online Network Support for Monterrey Nuevo León
Progent's phone help, remote repair, system security consulting, and network administration services give businesses in Monterrey Nuevo León unparalleled leverage for your IT investment. Whether you need occasional telephone support and Internet-based troubleshooting or full-time Help Desk call center services and system administration, Progent's professionals can deliver your company enterprise-level network support while permitting you to eliminate the cost and administration overhead of carrying a full-service in-house IT staff. Key features of Progent's National Remote Support services include:

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, breadth of IT experience, refined remote support tools, and understanding of corporate IT allow companies to avoid the pitfalls associated with exclusive dependence on smaller consulting firms, individual freelance service providers, or over-stretched in-house IT help.

Progent stands out by offering:

  • Proven Methodology
    Progent's staff of Microsoft and Cisco Certified experts average longer than ten years of hands-on industry experience, at the forefront of network service, performing a broad range of technical projects for a large mix of clients. Every Progent support professional shares a refined collection of personal best practices which are combined into company-wide leading practices standards that Progent teaches its consulting personnel. This means that you get not only expert IT capability, but also a consultant with proven methods for applying technical knowledge to fix real-world network problems efficiently.

  • Value Pricing
    Progent's pricing model is to bill for remote support and in-person visits per minute. As a result, you owe exclusively for received services. Progent does not demand a more expensive rate for after-hours or priority support, and inside California or in regions where Progent offers on-premises support, Progent does not charge for travel except for emergency support where on-site work is less than four hours. In addition, Progent applies no minimum fee and asks no monthly commitment for support services delivered during regular working hours. Many service organizations demand large minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity avoids big bills for fast repairs so you won't be tempted to permit less critical problems to stay unaddressed.

  • Full Documentation of Delivered Services
    Progent has created a comprehensive support reporting system that records and organizes detailed documentation for all billed support activities. Unlike many independent consultants or small service organizations who offer minimal documentation or specifics of services done, every service delivered by Progent is accompanied by comprehensive documentation. Each Progent staff member has access to the support documentation sent by each consultant to every client. The practice of detailing and organizing service activity allows more effective support and eliminates a variety of common problems such as when a service client is effectively held hostage to a consultant who won't let go of vital service information.

  • Automated Server Monitoring with MS Operations Manager
    Progent is one of the only consulting firms to offer round-the-clock network tracking services powered by MS Operations Manager. MS Operations Manager causes your computer maintenance to be anticipatory rather than reactive. By revealing potential issues before they result in lost productivity, network monitoring can save your information network from stressful and expensive service disruptions.
How Does My Business Start Receiving Online Computer Support from Progent?
To get started with Progent's online help offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, visit Immediate Technical Support.



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