For small businesses in Monterrey Nuevo León, Progent provides support for networks powered by UNIX or Linux or for networks that include a combination of UNIX-family systems and Microsoft technology. Progent has provided remote troubleshooting to businesses in every state in the United States. (See Progent's customer recommendations). Progent also can furnish the expertise of Cisco CCIE-certified engineers for challenging infrastructure problems, plus the assistance of CISSP-certified security consultants to help with advanced security architecture and disaster recovery preparedness.
Progent's online technical support services represent excellent leverage due to the fact that they are equipped with the practical experience and the sophisticated technology to solve most information system issues quickly. Efficient support reduces immediate expenses because solutions require fewer billable minutes. Remote support also avoids the cost of sending an engineer to your location. Your organization benefits additionally in incidental costs by minimizing or avoiding system outages and related costs stemming from business disruption, upset clients, idle workers, and distracted executives.
Progent's pricing model for remote support is structured to maximize the impact of your network support dollar. Progent charges by the minute for phone assistance, so you pay exclusively for the support that you receive. Unlike typical online support firms, Progent imposes no service activation fee or minimum job duration. Progent's per-minute granularity and simple model for billing prevent scenarios where speedy. minor repairs manage to turn into major invoices. Progent's penchant for dealing with technical issues quickly results in your business conserving money.
Progent's Online Service Technologies
Over time, Progent has refined a set of optimized tools and field-tested methodologies which ensure the maximum degree of effectiveness for remote help and repair for small company IT systems. Progent provides protected Virtual Private Network support for gateways from a variety of leading vendors including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Secure VPN access permits the staff of Progent's online support team to connect to your company's environment without compromising system security.
Progent's advanced service reporting application includes comprehensive histories describing the service that Progent's customers have received. Progent's team engineers have access to the records of services delivered to each client by any consultant. This database of anomalies and solutions is structured as an easily exploitable support knowledge base that permits Progent's online support engineers to share their knowledge with the whole team to make sure that the quality of Progent's support improves over time. Progent's advanced certifications and close relationships with major vendors such as Cisco and Microsoft make available additional vast technical databases and allow quick response from manufacturers' in-house engineering staff with the result that Progent's remote consulting specialists are able to come up with optimal solutions in the least time.
Initiate Remote UNIX/Linux, Sun Solaris, or Apple macOS and OS X Computer Support from Progent
To access Progent's phone services in Monterrey Nuevo León or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has an urgent need for IT support, visit Immediate Emergency Support.
Remote Technical Support Services Available from Progent
Progent's phone-based technical service experts possess certified skills in a comprehensive set of products and technologies. This breadth of capability allows Progent's engineers to tackle virtually any emergency that may take place in a small or midsize business network. Certifications earned by Progent support experts in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials earned by Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional, Voice Professional, and Design Professional.
To provide assistance to customers with mixed-operating system networks, Progent also provides the services of consultants who have advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Phone-based technical services provided by Progent to customers in Monterrey include:
Additional Consulting Services Offered by Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and macOS and OS X online support services address a wide array of computer technology such as system architecture, messaging systems, network and process security, UNIX/Linux and Windows integration, VMware technologies for server consolidation and easy management, and transitioning from legacy systems to the latest Windows or Linux-powered environments. Progent's group-based methodology for resolving network issues enables quick escalation, when required, to consultants with appropriate experience to tackle complex scenarios. This expedites solutions of urgent problems, reduces network downtime, and cuts service costs.
Progent's UNIX and Linux consultants can provide urgent online assistance for analyzing problems affecting UNIX, Linux, or Solaris systems based on leading versions of UNIX such as:
Important Linux versions for which Progent can provide expertise include:
- SUSE Linux
Talk to a Cisco CCIE for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the highest recognition for network infrastructure engineers, and indicates a person's networking skills at the master level. CCIEs can handle the most difficult problems surrounding network design, installation, maintenance, protection, and troubleshooting. Cisco qualified CCIEs operate closely with Cisco's in-house support staff in analyzing anomalies with Cisco IOS Software network administration utilities and coming up with alternate approaches or locating software patches. Cisco CCIEs are an excellent cost-effectiveness because their depth of expertise enables them to fix even the most intractable problems rapidly. In many instances, less seasoned engineers can wrestle for hours or days with identical problems that a Cisco-qualified CCIE can dispose of in a few minutes.
Few consulting organizations make CCIEs accessible to assist small and mid-size businesses. Progent offers quick phone contact with a Cisco-qualified CCIE so your company can get timely support for serious network infrastructure issues that are impacting worker productivity but are not within the comfort zone of your regular IT maintenance personnel. Progent's Cisco-qualified CCIE engineers can connect to your network via sophisticated remote troubleshooting technology to perform fast, safe, and economical diagnosis and remediation.
Progent's Cisco-qualified CCIEs can provide assistance with the complete line of Cisco's top-selling family of connectivity products such as PIX 500 Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Module (FWSM), secure broadband and IS routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi APs, wired and wireless Voice systems, Catalyst family switches, plus Virtual Private Network (VPN) technology.
Authorized Windows Expertise
Progent's Microsoft-expert online service experts offer computer problem solving and IT help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the expertise of support engineers who can help your company with a broad variety of platform support such as
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
Microsoft Exchange Server 2019 deployment,
Microsoft Exchange Server 2016 migration, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange 2010 management,
SharePoint Server 2016 migration and hybrid deployment consulting,
SharePoint Server 2019 planning and deployment, Microsoft Teams migration expertise, Microsoft Skype for Business migration support, Lync Server integration and Microsoft Communications Server 2007 upgrade, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development, and SQL Server 2014 support,
Systems Center Operations Manager network monitoring,
Project Server training,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a wide range of remote desktop services such as Microsoft Windows 7 migration, moving to 64-bit desktop software, integrating Office 2010, and automating desktop configuration.
CISM and CISSP Premier Network Security Specialists
Progent's certified CISSP, ISSAP, and CISM security engineers offer a range of security services that can strengthen the immunity of your UNIX/Linux, Solaris, Mac or Windows environment against assaults or assist your business to recover quickly after a damaging breach. Security consulting services offered by Progent include: in depth security audits utilizing tools such as GFI LANguard, EEYE Vulnerability Scanner, and software from Metasploit and Hydra; rapid recovery from virus and worm assaults; setting up firewalls; building safe mechanisms for off-site and mobile connectivity; defending your email system from spam and DHA attacks; and initiating round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent offers advanced online support to help businesses of all sizes connect their information networks with popular public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist your it team to plan and administer cost-effective ecosystems that support Windows and Linux systems and applications in either cloud-based systems or in hybrid topologies that seamlessly combine on-premises resources along with cloud services. To assist you to incorporate cloud services with networks, Progent can provide a range of cloud integration services that include Office 365 integration with on-premises Exchange, Azure hybrid cloud integration, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over 20 years of background providing high-level consulting support remotely, and Progent can help you complete your cloud integration initiatives quickly and within your budget.
Progent can provide the services of world-class online consulting professionals for contract projects that small companies often request. Billing charges for longer-term development or consulting projects are determined based on the qualifications of the consultants assigned. Progent's experience with these important fields of computer technology allows clients to complete critical projects economically and on time. Progent's project-based online consulting solutions include:
How Your Monterrey Nuevo León Business Can Contact Progent's Online Support Experts
Help Desk Call Center Services
Progent's Help Desk Call Center service offerings for small businesses with networks based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk services, and Call Center operations consulting. Progent's Standard Call Center services are a convenient solution for smaller businesses who don't have the budget to build and maintain an in-house Help Desk but who want quick access to a dependable Help Desk Call Center with proficient telephone support as well as the technical depth to escalate complex tasks to high-level engineers.
Progent’s Co-managed Help Desk services allow your IT organization to share the load for Help Desk support transparently between your IT staff and Progent's nationwide pool of veteran technical support engineers and matter experts (SMEs). Progent’s Co-managed Help Desk service is a collaborative service desk solution built around the leading professional services automation (PSA) platform for managing end-user service requests, ticketing, accountability, status tracking, and reporting.
Progent's Help Desk consulting support can support you in creating an efficient new Help Desk Call Center or improving your existing one, identifying or modifying Help Desk software to meet the special requirements of your corporation, or adding occasional online personnel to supplement your internal Call Center team to handle unusually busy scenarios such as software migrations, mass updates, or rolling out brand new business software.
Progent's Help Desk Call Center staff of experienced information technology experts provides your customers in Monterrey Nuevo León instant communication with an effective support resource with years of experience providing telephone-based consulting and remote diagnostics for computer environments based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to earn the Call Center perception as a major driver of business success, and Progent's target is to solve instead of simply report IT problems.
Business Applications Services: Education, Custom Programming, and Integration
Progent's Applications Experts Group provides online and in-depth engineering expertise and education in special application fields that include ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can provide consulting, custom development, and education for Microsoft business applications such as CRM, MS Office Project, MS Word, and Office Excel. To read more information concerning Progent's expertise, programming, and training offerings for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Services.
Progent's Apple Mac professionals can support the imaginative facets of Macintosh systems by providing remote consulting support and education in imaging, audio, and motion video. Progent's consultants can provide expertise in a variety of Apple Mac applications including Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and After Effects. Progent's consultants can also assist you with special procedures like capturing or digitizing audio/video or putting together an audio/video post production studio.
Online Network and Server Monitoring Services
Progent offers businesses in Monterrey Nuevo León remote network and server monitoring services centered around Microsoft Operations Manager IT infrastructure monitoring and reporting, adapted by Progent to suit your business so that your computer support is proactive and automated. By uncovering potential issues before they grow into full-scale emergencies, automated monitoring can avoid stressful and expensive information system failures. Progent can also assist with system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft environments, or networks that support multiple platforms.
To get in touch with Progent about urgent remote assistance with UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, go to Progent's Nationwide Remote Support, phone 1-800-993-9400, or go to Contact Progent.