Immediate Online Technical Support for Monterrey Nuevo León Information Networks
Immediate Online Technical Support for Monterrey NetworksFor organizations in Monterrey Nuevo León, Progent provides online technical support for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have provided remote troubleshooting to businesses in every state in the U.S. (Check out recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-certified engineers to solve challenging networking problems, plus the assistance of CISSP-certified security experts to help with high-level security architecture and troubleshooting issues.

Progent's remote support engineers offer exceptional leverage because they possess the practical experience and have access to the advanced tools necessary to solve most information system problems quickly. Efficient support lowers immediate expenses since solutions require minimal chargeable consulting minutes. Remote help also avoids the expense of dispatching a consultant to your location. Your company benefits even more in incidental expenses by reducing or avoiding system downtime and related losses resulting from business disruption, upset clients, idle employees, and distracted executives. Progent's advanced online consulting expertise is particularly important for organizations that are dependent on public clouds for critical network infrastructure or applications like Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud, or where onsite IT support may not be an alternative.

Progent's pricing policy for online support is structured to leverage your network support dollar. Progent charges by the minute for phone assistance, so you are billed exclusively for the services that you actually get. In contrast to typical online support firms, Progent imposes no startup fee or minimum job duration. Progent's per-minute billing unit and clean policy for billing save you from situations where fast repairs manage to turn into substantial tabs. Progent's penchant for handling technical issues quickly means your business saves cash.

Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has mastered a collection of optimized technologies and proven methodologies that promote the highest level of efficiency for online help and repair for IT networks of any size. Progent provides protected VPN support for VPN gateways from multiple popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology allows the consultants of Progent's remote service group to interface to your system remotely without violating network security.

Progent's sophisticated service database application maintains comprehensive histories describing all support that Progent's clients have received. Progent's staff service personnel have access to the history of support delivered to every Progent customer by any engineer. This history of problems and responses is structured as a conveniently retrievable proprietary knowledge base that permits Progent's remote support experts to communicate their experiences company-wide to make sure that the efficiency of Progent's support grows daily. Progent's extensive list of certifications and close relationships with key technology companies such as Cisco and Microsoft open up other extensive technical databases and allow priority access to vendors' in-house support staff with the result that Progent's online consulting experts are able to arrive at optimal resolutions quickly.

Online support offered by Progent to businesses in Monterrey Nuevo León include:

Progent's ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent offers a family of low-cost, fixed-price managed services designed to allow small and mid-size organizations to benefit from the same cutting-edge technology used by many of the world's leading corporations. Progent's ProSight suite of outsourced network management services covers all key facets of modern networking such as email protection, threat defense based on machine leaning, automated backup/recovery, network infrastructure monitoring and management, VM cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior-based machine learning tools to defend endpoint devices as well as servers and VMs against modern malware assaults such as ransomware and email phishing, which easily escape legacy signature-matching AV products. ProSight ASM safeguards local and cloud resources and offers a unified platform to manage the complete malware attack lifecycle including blocking, detection, containment, remediation, and forensics. Key capabilities include one-click rollback with Windows VSS and real-time system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver economical multi-layer security for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP delivers firewall protection, intrusion alarms, endpoint management, and web filtering through cutting-edge technologies packaged within a single agent managed from a unified control. Progent's security and virtualization experts can help your business to design and configure a ProSight ESP environment that meets your organization's specific needs and that helps you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require immediate action. Progent can also assist you to set up and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery. For a low monthly rate, ProSight Data Protection Services automates your backup activities and allows fast recovery of critical files, applications and VMs that have become unavailable or damaged as a result of hardware failures, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's cloud backup specialists can deliver advanced support to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPAA, FINRA, and PCI and, when necessary, can help you to recover your business-critical information. Learn more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of top information security vendors to provide web-based control and world-class protection for your email traffic. The hybrid structure of Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer acts as a first line of defense and blocks the vast majority of threats from making it to your security perimeter. This decreases your vulnerability to external attacks and conserves network bandwidth and storage space. Email Guard's onsite security gateway device provides a further layer of analysis for inbound email. For outbound email, the local gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and safeguard internal email that originates and ends inside your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map out, monitor, optimize and debug their connectivity appliances like switches, firewalls, and load balancers as well as servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are kept current, copies and displays the configuration of virtually all devices connected to your network, tracks performance, and generates notices when problems are discovered. By automating time-consuming network management processes, ProSight WAN Watch can knock hours off common tasks like making network diagrams, reconfiguring your network, locating appliances that need critical software patches, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that uses advanced remote monitoring and management technology to help keep your network operating efficiently by checking the health of vital assets that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your specified IT management personnel and your Progent engineering consultant so that all looming problems can be addressed before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the apps. Since the system is virtualized, it can be moved easily to an alternate hardware solution without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and safeguard data related to your IT infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your network documentation, you can eliminate as much as half of time thrown away looking for vital information about your network. ProSight IT Asset Management includes a common location for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether you’re planning improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size organizations to obtain an objective assessment of the health of their information system. Based on a selection of the top remote monitoring and management platforms available, and supervised by Progent's world-class team of IT experts, ProSight Network Audits help you see how well the deployment of your core network devices adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI like a cleaner Active Directory system. Both versions also include one year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost network management, better compliance with data security regulations, more efficient utilization of network resources, quicker troubleshooting, more dependable backup and restore, and higher availability. Learn more about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a phone discussion with a Progent backup/recovery expert. The interview is intended to help evaluate your company's preparedness to block or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information concerning your current antivirus tools and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to deploy an efficient security and backup environment that meets your company's requirements. For more information, see The ProSight Ransomware Preparedness Report Service.

Additional Consulting Programs Offered by Progent
Progent can provide the services of seasoned remote consulting experts for contract information technology programs. Billing rates for longer-term development or consulting projects are determined based on the qualifications of the consultants required. Progent's experience with these special fields of computer technology allows clients to execute major initiatives economically and on schedule. Progent's special remote consulting solutions include:

  • Call Center Services
    Progent's Call Center support programs for companies with networks based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk services, co-managed Helpdesk services, and Help Desk operations consulting. Progent's Standard Help Desk Services provide smaller businesses an end-to-end solution that handles all facets of remote desktop support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and management reports. Progent offers service desk support at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent can provide the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve the most issues.

    Progent's Call Center consulting support can assist you in building an effective new Help Desk or enhancing your established organization, evaluating or customizing Call Center application software to address the special needs of your corporation, or providing occasional phone support personnel to supplement your existing Help Desk Call Center group during high-demand scenarios like software migrations, mass upgrades, or rolling out brand new business software.

    Progent's Help Desk team of veteran network experts provides your clients in Monterrey Nuevo León rapid communication with an efficient support group with substantial experience delivering phone consulting and online repair service for networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's focus is to earn the Help Desk Call Center recognition as a solid driver of business success, and Progent's goal is to fix and not simply track IT problems.

  • Business Applications Services: Education, Custom Development, and Troubleshooting
    Progent's Applications Experts Team can supply remote advanced engineering expertise and education in special application areas such as Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also can deliver consulting, custom programming, and education for Microsoft applications such as CRM, Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read more information about Progent's expertise, customization, and training offerings, refer to Progent's Business Application Experts Group.

  • Unified and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2016, Windows 10; cohesive management of mixed-OS networks that incorporate various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants can provide advanced remote and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and install a new deployment of Microsoft System Center 2016, extend or tune your current one, upgrade efficiently from a previous version of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring Services
    Progent offers organizations in Monterrey Nuevo León online IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager support. Progent can configure SCOM to fit your environment so your IT support is proactive and automated. By detecting emerging trouble spots before they result in crashes, system monitoring can head off inconvenient and expensive information system crises. Progent can also utilize system monitoring utilities such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Windows networks, or environments powered by multiple operating systems.
How Your Monterrey Company Can Contact Progent's Online Service Experts
To contact Progent about emergency remote assistance with Microsoft, macOS and OS X, or Linux computer systems, go to Progent's Nationwide Phone-Based Help, call 1-800-993-9400, or visit Contact Progent. For companies and startups in Monterrey Nuevo León, Progent's online network support specialists are ready to deliver effective and cost-effective IT help the moment your business has to have it. More than a decade of offering online tech support has earned Microsoft Partner certification for Progent's consultants and has enabled Progent to develop high-end troubleshooting capability and to fine tune remote access technology to fix computer problems rapidly while eliminating the cost and lost productivity that comes with in-person support calls.

Even if your Monterrey organization has a regular freelance consultant or employs a full time organization that know how to deal with typical network problems, Progent’s Microsoft certified engineers can offer a convenient and seamless virtual expansion of your local resources for situations when your regular IT support personnel either lack the bandwidth or the knowledge to fix unexpected system crises or especially challenging integration projects.

Features of Progent's Remote Network Support for Monterrey Nuevo León
Progent's phone support, Internet-based troubleshooting, network security expertise, and system management services offer companies in Monterrey Nuevo León unparalleled leverage for your IT investment. Whether you need occasional telephone support and Internet-based troubleshooting or ongoing Help Desk support and network management, Progent's experts can provide your organization world class IT support while permitting you to avoid the expense and administration overhead of carrying a full-service in-house IT staff. Highlights of Progent's online help services include:

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support company and Progent's head count, breadth of technical background, refined remote support software, and familiarity with corporate IT allow companies to avoid the limitations associated with exclusive dependence on smaller consulting firms, individual freelance consultants, or over-stretched internal resources.

Progent adds value by offering:

  • Best Practices
    Progent’s team of Microsoft and Cisco Certified consultants average more than ten years of real-world professional background, at the front lines of network support, performing a wide variety of IT tasks for a large mix of businesses. Each Progent support professional shares a proven collection of personal best practices which are incorporated into shared leading practices training that Progent instills in its consulting staff. This guarantees that you get not only expert technical help, but also a support engineer with proven methods for applying computer knowledge to solve real-world IT problems efficiently.

  • Value Pricing
    Progent's pricing model is to charge for remote service and on-site visits by the minute. Consequently, you are charged just for delivered services. Progent does not impose a more expensive rate for off-hours or priority service, and within California or in areas where Progent provides in-person support, Progent does not bill for travel except for urgent support where on-site work is less than 4 hours. In addition, Progent imposes no minimum fee and requires no retainer for support services provided during normal business hours. Many service organizations demand large minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity does away with large bills for fast fixes so you will not be tempted to allow minor problems to stay unaddressed.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By educating customers to resolve technical issues that are within their scope, Progent can focus on providing high-value skills where Progent has few competitors. Companies who work with familiar independent service providers or who employ in-house support staffs benefit when Progent passes on knowledge about new technology and tested processes to make their networks more robust, protected, and productive.

  • Remote Network Monitoring with MS Operations Manager
    Progent is one of the only consulting companies to provide round-the-clock system monitoring services powered by Microsoft System Center Operations Manager. Microsoft System Center Operations Manager causes your computer support to be anticipatory instead of reactive. By anticipating potential issues before they cause downtime, system monitoring can save your information network from stressful and expensive availability disruptions.
How Does My Business Start Receiving Remote Technical Help from Progent?
To initiate Progent's online help offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, go to Immediate Network Support.



An index of content::

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    For desktop virtualization, Progent can provide the expertise of a Citrix-certified XenDesktop expert who can assist your company to plan a XenDesktop environment that improves the business value of your IT system; integrate XenDesktop software with your servers, user devices, and printers; migrate your existing virtual desktop software to the latest versions of XenDesktop; and deliver advanced online technical support. Progent can also instruct your IT staff to adhere to best practices to manage your XenDesktop solution effectively.

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    Exchange 2000 Upgrade Upgrade

    Progent is one of the most qualified information technology support companies for integrating email and messaging solutions based on Microsoft Exchange 2000 Server. Progent is skilled in helping small and mid-size businesses get the full advantages of Exchange Server 2000 for typical scenarios including updating from Microsoft Exchange 5.5 Server, moving from an ISP-managed or POP3 e-mail system, and jobbing out your Exchange 2000 administration.

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    Progent's Microsoft-certified Forefront Threat Management Server 2010 and Internet Security and Acceleration Server 2006 experts can help you to design, deploy, and manage an implementation of TMG 2010 or Internet Security and Acceleration Server 2006 on your information system that delivers the firewall security, performance and manageability that your business requires.

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    Progent's Jabber consultants can provide remote or onsite expertise to assist organizations of any size to design, deploy, maintain, upgrade or troubleshoot Cisco Jabber solutions and Cisco Unified CM ecosystems. Progent can provide advanced expertise for the technologies that make up building a cohesive Jabber solution such as Cisco network appliances and management tools, Microsoft Office 365 apps, Windows and Mac desktops, Apple iOS and Google Android smartphones and tablets, SIP trunking, WiFi systems, security and compliance, cloud integration, telepresence systems, PBX products, business continuity, and the many other components of a cohesive collaboration solution.

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    Progent’s Wireless Site Survey assists you to design and implement a Wi-Fi wireless network adapted to your environment, offering your business a WLAN that has the coverage, speed, capacity, QoS, data protection, and roaming capability your business needs. Progent's Wireless Site Survey services are available either as an economical online service or as a more comprehensive onsite service.

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    Microsoft System Center 2016 Data Protection Manager (SCDPM 2016) provides near-continuous backup and simplified recovery functions for Microsoft-based environment. Data Protection Manager 2016 delivers application-aware protection for key platforms such as Microsoft SQL Server, Exchange Server and SharePoint Server, protects Windows and Linux VMs, supports VMs running on Windows Hyper-V as well as VMware, and integrates seamlessly with Microsoft Azure for cloud-based backup and recovery. Progent's Microsoft-certified experts can help businesses of all sizes to design, implement, administer, and repair a multi-site backup/restore solution built around System Center 2016 Data Protection Manager. Progent can assist you to upgrade from an older release of Data Protection Manager or from a legacy system, and Progent can optimize your DPM 2016 environment for on premises, hosted, cloud or hybrid deployment models. Progent can provide remote or onsite consulting expertise and can provide occasional expertise to resolve challenging issues or provide comprehensive project management services to help you finish your Data Protection Manager 2016 initiative on time and within your budget.

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    Progent can assist you in all facets of your upgrade to Exchange 2016 such as designing high availability (HA) architecture for an on-premises, Microsoft cloud connected or hybrid environment; server and CAL licensing requirements for Exchange and Windows Server 2012 R2+; migrating mailboxes; Windows Hyper-V design; specifying mass storage requirements for your virtual machines (VMs), databases and log files; configuring hardware load balancing for high-availability client access services; designing, setting up and validating Exchange and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint Server or SharePoint Online; preparing your firewall; resolving SSL issues; providing client remediation with Office desktop or Office 365; and setting up Outlook on the web (formerly Outlook Web App).

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