Immediate Online Technical Support for Monterrey Nuevo León Information Networks
For organizations in Monterrey Nuevo León, Progent provides online technical support for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have provided remote troubleshooting to businesses in every state in the U.S. (Check out recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-certified engineers to solve challenging networking problems, plus the assistance of CISSP-certified security experts to help with high-level security architecture and troubleshooting issues.
Progent's remote support engineers offer exceptional leverage because they possess the practical experience and have access to the advanced tools necessary to solve most information system problems quickly. Efficient support lowers immediate expenses since solutions require minimal chargeable consulting minutes. Remote help also avoids the expense of dispatching a consultant to your location. Your company benefits even more in incidental expenses by reducing or avoiding system downtime and related losses resulting from business disruption, upset clients, idle employees, and distracted executives. Progent's advanced online consulting expertise is particularly important for organizations that are dependent on public clouds for critical network infrastructure or applications like Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud, or where onsite IT support may not be an alternative.
Progent's pricing policy for online support is structured to leverage your network support dollar. Progent charges by the minute for phone assistance, so you are billed exclusively for the services that you actually get. In contrast to typical online support firms, Progent imposes no startup fee or minimum job duration. Progent's per-minute billing unit and clean policy for billing save you from situations where fast repairs manage to turn into substantial tabs. Progent's penchant for handling technical issues quickly means your business saves cash.
Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has mastered a collection of optimized technologies and proven methodologies that promote the highest level of efficiency for online help and repair for IT networks of any size. Progent provides protected VPN support for VPN gateways from multiple popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology allows the consultants of Progent's remote service group to interface to your system remotely without violating network security.
Progent's sophisticated service database application maintains comprehensive histories describing all support that Progent's clients have received. Progent's staff service personnel have access to the history of support delivered to every Progent customer by any engineer. This history of problems and responses is structured as a conveniently retrievable proprietary knowledge base that permits Progent's remote support experts to communicate their experiences company-wide to make sure that the efficiency of Progent's support grows daily. Progent's extensive list of certifications and close relationships with key technology companies such as Cisco and Microsoft open up other extensive technical databases and allow priority access to vendors' in-house support staff with the result that Progent's online consulting experts are able to arrive at optimal resolutions quickly.
Online support offered by Progent to businesses in Monterrey Nuevo León include:
Certified MS Windows Support
Progent's Microsoft-certified online service professionals can deliver computer system problem solving and consulting support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the expertise of consulting engineers who can help you with a broad range of platform support such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
Microsoft Exchange Server 2019 planning and configuration,
MS Exchange 2016 migration, Exchange 2013 integration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint 2019 design and integration, SharePoint 2016 migration expertise, Microsoft Teams configuration help, Skype for Business planning and deployment consulting, Lync Server 2013 integration, and Microsoft Communications Server 2007 upgrade,
Forefront Threat Management Gateway 2010 administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development and SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring,
Project Server training,
Microsoft Access Application Development and Troubleshooting,
Small Business Server 2011 support, and
Windows Essentials cloud integration.
Progent in addition can deliver a broad array of cost-effective PC desktop support services to assist your company to install, configure, repair, and administer desktop PCs and laptops powered by Windows. Progent's PC desktop consulting services cover areas such as offering Windows 10 integration support services as well as Microsoft System Center 2012 Configuration Manager design and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune consulting to centralize the management of your desktops and web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert credential is the top accreditation for network professionals, and indicates a consultant's network technology skills at the expert level. Cisco-qualified CCIEs know how to handle the most complex issues surrounding network planning, installation, administration, security, and troubleshooting. CCIEs work on a privileged basis with Cisco's in-house product support engineers in analyzing problems with IOS Software network administration tools and coming up with workarounds or locating program updates. Cisco CCIEs offer exceptional value since their deep expertise enables them to resolve problems rapidly. In common cases, less seasoned consultants can struggle for hours or days with identical problems that a Cisco-qualified CCIE can resolve in a few minutes. Progent's Cisco CCIE certified consultants can connect to your network via advanced remote support technology to perform quick, safe, and economical diagnosis and repair.
Progent's CCIEs offer expertise in the complete line of Cisco's industry-leading selection of networking products. Cisco technology expertise available from Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower integration and troubleshooting, Cisco routers configuration and troubleshooting, Catalyst switch consulting and support, Cisco Nexus switch consulting and support services, Cisco Meraki switches configuration and management, Cisco Unified Communications Manager/CallManager configuration and technical support, Cisco VoIP phones and IP video desktop phones solutions and Cisco wireless VoIP phones integration, Cisco Meraki Wi-Fi AP planning and configuration, Aironet Access Points deployment expertise, Cisco wireless controllers consulting, Cisco VPN and Network Security Consulting assistance, and SIP and CUBE infrastructure solutions for SIP trunks and Cisco CUBE integration consulting. Progent can also provide remote and onsite wireless site surveys to help you to modernize your Wi-Fi infrastructure.
CISSP and ISSAP Certified System Security Experts
Progent's qualified CISM and CISSP cybersecurity consultants can provide a range of security services to improve the defenses of your Windows, Apple macOS and OS X, Linux, or UNIX environment against internal or external threats or assist you to recover quickly following a serious penetration. Security consulting services available from Progent include: in depth data security evaluation utilizing utilities such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Netcat; rapid recuperation from virus and worm attacks; setting up firewalls; establishing secure architectures for off-site and mobile communication; protecting your email system against spam and directory harvest attacks; and instituting round-the-clock proactive monitoring.
Progent offers advanced remote support services to help companies of any size integrate their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon Web Services. Progent can help your it team to plan and administer cost-effective ecosystems that can include Windows and Linux systems and applications in both cloud-only solutions or in hybrid topologies that utilize on-premises IT assets as well as cloud services. To help you to integrate public cloud services with networks, Progent can provide a range of public cloud migration support services such as Office 365 integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and deployment consulting, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform (GCP) integration expertise. Progent has more than 20 years of background delivering high-level consulting expertise online, and Progent can help you complete your cloud integration initiatives quickly and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you specify, automate and test a consistent workflow for restoring services rapidly following an outage. Site Recovery Manager provides centrally managed and automated disaster recovery, application mobility, plus transparent site migration, failback and re-protect. Site Recovery Manager also enables non-disruptive testing for disaster recovery, upgrades and patches and can produce audit reports to verify full service recovery, validate Service Level Agreements and prove DR compliance. Progent can provide the support of a VCDX certified VMware SRM consulting expert to help your organization to design, deploy, test and manage a DR system based on VMware Site Recovery Manager.
Progent's VMware vSphere experts offer in-depth experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRO and vCloud Suite tools for managing private and public cloud and hybrid cloud environments that deliver high uptime, data security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network architect to help you to create a completely virtualized Software Defined Data Center that can be provisioned or migrated in minutes and managed with a high degree of automation independent of the hardware making up the basic IP network.
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux experts and Apple macOS and OS X specialists can provide phone-based support services to cover a broad array of computer technologies such as network architecture, messaging systems, network and operational security, plus UNIX/Linux and Windows integration. For server hardware consolidation and simplified management in environments that combine Linux and Microsoft Windows, Progent offers VMware vSphere consulting and Citrix expertise. Progent can also help with migration from legacy systems to MS Windows or Linux-based environments. Progent's group-oriented approach to resolving network problems enables quick escalation, when required, to engineers with task-relevant experience to tackle complex scenarios. This accelerates repair of urgent problems, reduces network downtime, and cuts support expense.
Progent's UNIX and Linux consultants can offer emergency phone-based help diagnosing problems within UNIX/Linux systems powered by leading variants of UNIX such as:
Mac OS X
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent offers a family of low-cost, fixed-price managed services designed to allow small and mid-size organizations to benefit from the same cutting-edge technology used by many of the world's leading corporations. Progent's ProSight suite of outsourced network management services covers all key facets of modern networking such as email protection, threat defense based on machine leaning, automated backup/recovery, network infrastructure monitoring and management, VM cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior-based machine learning tools to defend endpoint devices as well as servers and VMs against modern malware assaults such as ransomware and email phishing, which easily escape legacy signature-matching AV products. ProSight ASM safeguards local and cloud resources and offers a unified platform to manage the complete malware attack lifecycle including blocking, detection, containment, remediation, and forensics. Key capabilities include one-click rollback with Windows VSS and real-time system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) managed services deliver economical multi-layer security for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP delivers firewall protection, intrusion alarms, endpoint management, and web filtering through cutting-edge technologies packaged within a single agent managed from a unified control. Progent's security and virtualization experts can help your business to design and configure a ProSight ESP environment that meets your organization's specific needs and that helps you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require immediate action. Progent can also assist you to set up and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery. For a low monthly rate, ProSight Data Protection Services automates your backup activities and allows fast recovery of critical files, applications and VMs that have become unavailable or damaged as a result of hardware failures, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's cloud backup specialists can deliver advanced support to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPAA, FINRA, and PCI and, when necessary, can help you to recover your business-critical information. Learn more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of top information security vendors to provide web-based control and world-class protection for your email traffic. The hybrid structure of Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer acts as a first line of defense and blocks the vast majority of threats from making it to your security perimeter. This decreases your vulnerability to external attacks and conserves network bandwidth and storage space. Email Guard's onsite security gateway device provides a further layer of analysis for inbound email. For outbound email, the local gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and safeguard internal email that originates and ends inside your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map out, monitor, optimize and debug their connectivity appliances like switches, firewalls, and load balancers as well as servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are kept current, copies and displays the configuration of virtually all devices connected to your network, tracks performance, and generates notices when problems are discovered. By automating time-consuming network management processes, ProSight WAN Watch can knock hours off common tasks like making network diagrams, reconfiguring your network, locating appliances that need critical software patches, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progent’s server and desktop remote monitoring service that uses advanced remote monitoring and management technology to help keep your network operating efficiently by checking the health of vital assets that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your specified IT management personnel and your Progent engineering consultant so that all looming problems can be addressed before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the apps. Since the system is virtualized, it can be moved easily to an alternate hardware solution without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and safeguard data related to your IT infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your network documentation, you can eliminate as much as half of time thrown away looking for vital information about your network. ProSight IT Asset Management includes a common location for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether you’re planning improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size organizations to obtain an objective assessment of the health of their information system. Based on a selection of the top remote monitoring and management platforms available, and supervised by Progent's world-class team of IT experts, ProSight Network Audits help you see how well the deployment of your core network devices adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI like a cleaner Active Directory system. Both versions also include one year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost network management, better compliance with data security regulations, more efficient utilization of network resources, quicker troubleshooting, more dependable backup and restore, and higher availability. Learn more about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a phone discussion with a Progent backup/recovery expert. The interview is intended to help evaluate your company's preparedness to block or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information concerning your current antivirus tools and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to deploy an efficient security and backup environment that meets your company's requirements. For more information, see The ProSight Ransomware Preparedness Report Service.
Additional Consulting Programs Offered by Progent
Progent can provide the services of seasoned remote consulting experts for contract information technology programs. Billing rates for longer-term development or consulting projects are determined based on the qualifications of the consultants required. Progent's experience with these special fields of computer technology allows clients to execute major initiatives economically and on schedule. Progent's special remote consulting solutions include:
How Your Monterrey Company Can Contact Progent's Online Service Experts
Call Center Services
Progent's Call Center support programs for companies with networks based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk services, co-managed Helpdesk services, and Help Desk operations consulting.
Progent's Standard Help Desk Services provide smaller businesses an end-to-end solution that handles all facets of remote desktop support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and management reports. Progent offers service desk support at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent can provide the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve the most issues.
Progent's Call Center consulting support can assist you in building an effective new Help Desk or enhancing your established organization, evaluating or customizing Call Center application software to address the special needs of your corporation, or providing occasional phone support personnel to supplement your existing Help Desk Call Center group during high-demand scenarios like software migrations, mass upgrades, or rolling out brand new business software.
Progent's Help Desk team of veteran network experts provides your clients in Monterrey Nuevo León rapid communication with an efficient support group with substantial experience delivering phone consulting and online repair service for networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's focus is to earn the Help Desk Call Center recognition as a solid driver of business success, and Progent's goal is to fix and not simply track IT problems.
- Business Applications Services: Education, Custom Development, and Troubleshooting
Progent's Applications Experts Team can supply remote advanced engineering expertise and education in special application areas such as Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also can deliver consulting, custom programming, and education for Microsoft applications such as CRM, Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read more information about Progent's expertise, customization, and training offerings, refer to Progent's Business Application Experts Group.
- Unified and Automated Administration of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2016, Windows 10; cohesive management of mixed-OS networks that incorporate various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants can provide advanced remote and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and install a new deployment of Microsoft System Center 2016, extend or tune your current one, upgrade efficiently from a previous version of System Center, or troubleshoot your System Center environment.
- Remote IT Infrastructure Monitoring Services
Progent offers organizations in Monterrey Nuevo León online IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager support. Progent can configure SCOM to fit your environment so your IT support is proactive and automated. By detecting emerging trouble spots before they result in crashes, system monitoring can head off inconvenient and expensive information system crises. Progent can also utilize system monitoring utilities such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Windows networks, or environments powered by multiple operating systems.
To contact Progent about emergency remote assistance with Microsoft, macOS and OS X, or Linux computer systems, go to Progent's Nationwide Phone-Based Help, call 1-800-993-9400, or visit Contact Progent.
For companies and startups in Monterrey Nuevo León, Progent's online network support specialists are ready to deliver effective and cost-effective IT help the moment your business has to have it. More than a decade of offering online tech support has earned Microsoft Partner certification for Progent's consultants and has enabled Progent to develop high-end troubleshooting capability and to fine tune remote access technology to fix computer problems rapidly while eliminating the cost and lost productivity that comes with in-person support calls.
Even if your Monterrey organization has a regular freelance consultant or employs a full time organization that know how to deal with typical network problems, Progent’s Microsoft certified engineers can offer a convenient and seamless virtual expansion of your local resources for situations when your regular IT support personnel either lack the bandwidth or the knowledge to fix unexpected system crises or especially challenging integration projects.
Features of Progent's Remote Network Support for Monterrey Nuevo León
Progent's phone support, Internet-based troubleshooting, network security expertise, and system management services offer companies in Monterrey Nuevo León unparalleled leverage for your IT investment. Whether you need occasional telephone support and Internet-based troubleshooting or ongoing Help Desk support and network management, Progent's experts can provide your organization world class IT support while permitting you to avoid the expense and administration overhead of carrying a full-service in-house IT staff. Highlights of Progent's online help services include:
- Fast Phone Contact with Microsoft Premier Support Specialists
Progent's team of Microsoft-certified technicians can provide immediate and economical expertise to offices in Monterrey Nuevo León and is also ideal for networks in geographic areas that lack technicians with in-depth expertise supporting Microsoft's current line of server platforms. All Progent phone support staff have at least 10 years of background integrating Microsoft products. As a Microsoft Certified Partner consulting firm, Progent has the use of a broad range of Microsoft support tools, technical databases, and continuing training.
- By the Minute Billing to Reduce Expenses
Progent offers remote support on a per-minute basis, so you pay only for the support you use. Progent requires no minimum charge for phone help and requires no periodic subscription fee for support services provided during regular business hours. This keeps you from facing big invoices for routine fixes.
- Access to Cisco Certified Network Design Experts
Progent's registered experts for Cisco offers help from on-staff professionals who have experience in planning, deploying, and supporting networking environments based on Cisco products. Progent can offer a CCIE or CCNP to help you build fast, reliable, and secure infrastructure for local and remote networking.
- Application Experts Consulting
Progent's core consulting offerings include technology integration, Microsoft Exchange Server consulting, corporate security planning, and Help Desk sharing services. Progent's Application Experts Team can provide in-depth consulting expertise for specific application areas. Help available from the Application Experts staff covers:
Microsoft Dynamics GP Support and Programming
MS Project and Project Online Training
Office 365 solutions consulting
Microsoft Office Excel and Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Office 365 Word Expertise
BI Reporting Consulting and Training
Microsoft Power BI Consulting Services
UNIX, Linux and Sun Solaris Help
MS SQL Server 2019 solution design, Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 Software Design, and SQL Server 2014 Application Programming and Troubleshooting
Oracle Management and Application Programming
MySQL Database Administration and Software Design
Apple Mac Integration
Amazon Marketplace Web Service (Amazon MWS) Software Integration
By providing a full service centralized resource for IT generalists and specialists, Progent is able to tailor fast, affordable, and comprehensive IT solutions that meet the unique requirements of your company.
- State of the Art Remote Access Tools
Protected remote access permits Progent's service experts to see exactly what your customers see. This makes it possible to find quick fixes to problems that might otherwise demand a costly onsite visit. State-of-the-art online access tools and expert engineers combine to allow Progent to repair most IT problems quickly and economically. Progent is a pioneer in offsite troubleshooting and remote network analysis.
- Support for Leading VPN Products
Progent can provide secure VPN connectivity for gateways from leading VPN providers including Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN online access allows the engineers at Progent's Technical Response Center to repair your system remotely without compromising network security.
- Round-the-Clock Support for High Network Uptime
For organizations with vital applications, Progent offers optional round-the-clock remote technical services. Combined with remote 24x7 network monitoring based on MS System Center Operations Manager, this service can help produce high network uptime.
- Help Desk Services
Progent's Help Desk support programs are designed specifically for budget-conscious organizations whose workers require immediate recourse to a Help Desk service with expert telephone support and complete escalation ability.
How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support company and Progent's head count, breadth of technical background, refined remote support software, and familiarity with corporate IT allow companies to avoid the limitations associated with exclusive dependence on smaller consulting firms, individual freelance consultants, or over-stretched internal resources.
Progent adds value by offering:
How Does My Business Start Receiving Remote Technical Help from Progent?
- Best Practices
Progent’s team of Microsoft and Cisco Certified consultants average more than ten years of real-world professional background, at the front lines of network support, performing a wide variety of IT tasks for a large mix of businesses. Each Progent support professional shares a proven collection of personal best practices which are incorporated into shared leading practices training that Progent instills in its consulting staff. This guarantees that you get not only expert technical help, but also a support engineer with proven methods for applying computer knowledge to solve real-world IT problems efficiently.
- Value Pricing
Progent's pricing model is to charge for remote service and on-site visits by the minute. Consequently, you are charged just for delivered services. Progent does not impose a more expensive rate for off-hours or priority service, and within California or in areas where Progent provides in-person support, Progent does not bill for travel except for urgent support where on-site work is less than 4 hours. In addition, Progent imposes no minimum fee and requires no retainer for support services provided during normal business hours. Many service organizations demand large minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity does away with large bills for fast fixes so you will not be tempted to allow minor problems to stay unaddressed.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By educating customers to resolve technical issues that are within their scope, Progent can focus on providing high-value skills where Progent has few competitors. Companies who work with familiar independent service providers or who employ in-house support staffs benefit when Progent passes on knowledge about new technology and tested processes to make their networks more robust, protected, and productive.
- Remote Network Monitoring with MS Operations Manager
Progent is one of the only consulting companies to provide round-the-clock system monitoring services powered by Microsoft System Center Operations Manager. Microsoft System Center Operations Manager causes your computer support to be anticipatory instead of reactive. By anticipating potential issues before they cause downtime, system monitoring can save your information network from stressful and expensive availability disruptions.
To initiate Progent's online help offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, go to Immediate Network Support.