Consulting and Technical Support Services for BlackBerry Solutions
BlackBerry SupportBlackBerry mobile smartphones were at one time one of the most popular solutions for achieving location-independent access to messaging, scheduling, web programs, and other critical business data. Progent can provide Montgomery, Alabama companies the expertise of BlackBerry-certified experts who can help businesses to maintain their BlackBerry deployments or transition smoothly to a current mobile solution.

As the sophistication of small company networks has expanded, and as the demand for enterprise-class protection, reliability, and recoverability has grown to be the standard for businesses of any size, successful integration and support of BlackBerry solutions has become more difficult. To address areas such as security, business continuity, and synchronization of BlackBerry smartphones with diverse email servers and company databases, small businesses frequently turn to external consulting professionals who specialize in RIM BlackBerry installation and maintenance.

Progent offers the expertise of BlackBerry-certified consultants who can help small businesses to design, administer, and repair BlackBerry-based environments economically and efficiently, dispensing with the necessity for an in-house BlackBerry solutions expert and lowering the expense and hassle of maintaining mobile work groups. Progent's BlackBerry technology engineers have extensive backgrounds cooperating with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISSP and GIAC-certified security specialists. This breadth of knowledge, coupled with Progent's efficient online service delivery model, provides small companies a budget-friendly alternative for incorporating BlackBerry products seamlessly into their business information system.

Progent's engineers can assist your business with SQL Server 2016 integration and development support, Microsoft SQL 2014 deployment and Microsoft Exchange setup so that your database and email systems function efficiently with BlackBerry BES Server. Progent can also show you how to upgrade from previous editions of BlackBerry and Microsoft technology, configure easy-to-use administration utilities so you can track and support BlackBerry devices across your company, define security policies that are right for your business, develop custom wireless software, and ensure that your IT network infrastructure is properly configured to accommodate your BlackBerry clients. Also, Progent's disaster recovery specialists can help ensure that your BlackBerry information is incorporated in your scheduled backup procedures so that it can be recovered quickly and thoroughly.

Technical Expertise for BlackBerry Enterprise Server (BES)
BlackBerry Enterprise Server (BES) streamlines management and maintenance of BlackBerry devices, offering a centralized solution for controlling key jobs like device deployment, updates, and deactivation and offering a solid infrastructure for security and fault tolerance. BlackBerry Enterprise Server delivers seamless integration between Microsoft Exchange, Novell GroupWise, or Lotus email servers and BlackBerry users and allows remote synchronization.

RIM BlackBerry Enterprise Server Configuration Assistance

BlackBerry BES Server offers a variety of data protection options starting with advanced data encryption of information transmitted between a BlackBerry smartphone and BES Server based on Advanced Encryption Standard or Triple DES. BlackBerry BES Server also allows great versatility in adjusting degrees of security to match the special requirements of your mobile environment. Progent's BlackBerry certified engineers can assist your company to choose advanced security features and activate them remotely. Samples of these wirelessly configurable security features are:

  • Disable a BlackBerry smartphone
  • Wipe information from a lost or stolen device
  • Disable Bluetooth functionality
  • Activate built-in protection against malware

BlackBerry BES Server also offers versatility in determining how to prevent users from loading or executing unsecure or unauthorized code. Progent can assist you to select protective processes like:

  • List precisely which applications are allowed on the device
  • Block third-party software from allocating non-volatile memory on the smartphone
  • Select which functions external programs can use on the BlackBerry smartphone
  • Limit the kinds of connections external programs running on the device can establish
  • Block all third-party software from being loaded or executed on the device

Expert RIM BlackBerry Consulting Support Services Offered Remotely from Progent
Progent's certified BlackBerry engineers are available online to provide prompt assistance to companies in the Montgomery region or throughout the state of Alabama. Progent's experienced remote technical support experts have helped businesses resolve computer issues and cut support expenses in each state in the United States and built a substantial base of loyal clients. (Refer to Progent's client testimonials.)

Progent offers remote consulting support for a wide array of issues related to RIM BlackBerry software and devices such as wireless synchronization, configuration with Microsoft Exchange, managing BlackBerry Enterprise Server (BES), and improving wireless security. Important BlackBerry credentials awarded to Progent's consulting experts include:

BlackBerry Certified Support Specialist
RIM BlackBerry HelpProgent's BlackBerry Certified Support Specialist can assist you to perform common support functions such as configuring BlackBerry handsets and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, choosing account configurations, launching messaging filters and auto-signature, modifying user profiles, upgrading BlackBerry handsets, transmitting service books, and configuring BlackBerry Desktop Manager to run with your corporate messaging solution. Progent's certified experts can also help you to troubleshoot a wide range of problems associated with synchronization, device recognition, messaging consistency, web access, wireless connectivity, Instant Messaging, desktop application installation, and Desktop Redirector.

As a leader in delivering nationwide remote technical assistance for small business IT networks, Progent can provide fast and economical access to a BlackBerry Certified Support Specialist. Progent's online support expertise keeps your wireless technical support costs at a minimum and, by solving problems quickly, maximizes the output of your BlackBerry smartphone users.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer ConsultingProgent offers the services of a BlackBerry Certified Solution Designer to assist you to plan, deploy, validate, troubleshoot, and document a wireless environment built on the integration of the BlackBerry Enterprise Solution, Microsoft Exchange, and Active Directory. Progent's advanced engineering support services for BlackBerry include business and technology needs analysis, system design, deployment planning and implementation, performance tuning, design of a high-availability architecture, data backup and business recovery consulting, and system-wide security design.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to define your technical goals and to design a wireless solution that meets your IT budget and aligns with your business plans. Progent can clarify the implications of your organizational processes on the design of a BlackBerry Enterprise Solution, evaluate your current network infrastructure's suitability to support a BlackBerry Enterprise Server, help your organization to determine which management model and hardware products match your requirements, and analyze your messaging environment configuration. Progent can also explain the performance implications that the BlackBerry Enterprise Server, Microsoft SQL Server, and Microsoft Exchange Server have on one another so you can make informed choices concerning alternatives for software editions, server hardware and storage, network design, and application configuration.

To optimize system security, Progent's BlackBerry-certified expert can help your company to choose and activate sensible security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISSP and CISM-certified security engineers to run company-wide security vulnerability and compliance testing and suggest improvements to support your BlackBerry solution.

Contact Progent to Get Assistance from a BlackBerry-Certified Specialist
If you wish to contact Progent about consulting assistance for BlackBerry mobile wireless technology, phone 1-800-993-9400 or see Contact Progent.