Consulting Support for BlackBerry Solutions
BlackBerry Support ServicesBlackBerry mobile PDAs were at one time one of the most popular products for achieving anytime-anywhere connectivity to messaging, scheduling, web-based applications, and other vital business information. Progent offers Montgomery, Alabama companies the services of BlackBerry-certified professionals who can assist companies to manage their BlackBerry deployments or migrate smoothly to a more popular smartphone platform.

As the complexity of small company networks has expanded, and as the demand for enterprise-class protection, dependability, and recoverability has grown to be the standard for businesses of any size, successful integration and support of BlackBerry solutions has become increasingly challenging. To address areas like data protection, disaster recovery, and synchronization of BlackBerry PDAs with diverse email servers and corporate databases, small businesses frequently resort to external consulting professionals who offer expertise in RIM BlackBerry integration and troubleshooting.

Progent can provide the expertise of BlackBerry-premier consultants who can help small organizations to plan, manage, and troubleshoot BlackBerry solutions economically and efficiently, dispensing with the requirement for an in-house BlackBerry solutions expert and reducing the expense and stress of maintaining mobile work groups. Progent's BlackBerry engineers have extensive experience cooperating with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISA and GIAC-certified network security professionals. This breadth of experience, combined with Progent's proven remote service delivery model, gives small companies an affordable solution for incorporating RIM BlackBerry products productively into their information network.

Progent's consultants can assist your business with SQL Server 2016 integration and development consulting, Microsoft SQL Server 2014 configuration and Exchange setup so that your data and messaging systems operate optimally with BlackBerry Enterprise Server. Progent can also show you how to migrate from older releases of BlackBerry and Microsoft technology, configure streamlined administration utilities to enable you to monitor and support BlackBerry smartphones throughout your company, recommend security policies that make sense for your company, develop custom mobile software, and ensure that your network architecture is appropriately configured to accommodate your BlackBerry users. Also, Progent's disaster recovery consultants can help ensure that your BlackBerry information is incorporated in your regular backup procedures so that it can be recovered quickly and safely.

Alabma State Contact Information:
Progent offers consulting services and onsite technical support throughout Alabama.

Onsite IT Consulting
Progent locations in Alabma State

City Address Phone Link
Birmingham Eagle Point Business Center, 4000 Eagle Point Corporate Drive
Birmingham, AL 35242
(205) 882-5100 Birmingham Network Support Services
Mobile 202 Government St
Mobile, AL 36602
(251) 303-8282 Mobile Network Support Services
Montgomery 8436 Crossland Loop, Suite 204
Montgomery, AL 36117
(334) 557-8818 Montgomery Network Support Services


Consulting and Technical Support for BlackBerry Enterprise Server
RIM's high-end platform for administering big groups of BlackBerry smartphones is the BlackBerry Enterprise Server. This sophisticated software allows Exchange Server, Lotus Domino, or Novell GroupWise users to transmit and receive messages that stay encrypted in wireless transit to provide maximum data protection. BlackBerry BES Server also streamlines a broad variety of crucial administrative tasks ranging from BlackBerry deployment and upgrades to wireless security and fault tolerance.

BlackBerry BES Server Integration Assistance

Progent's BlackBerry-premier consultants can help you use BlackBerry BES Server to do routine tasks such as:

  • Deploy and manage applications
  • Plan smartphone, program, and policy updates
  • Upgrade BlackBerry device firmware remotely
  • Control user and group configurations with BES Server's vast library of policies

Progent's BlackBerry-certified engineers can also assist your company to use BlackBerry Enterprise Server to perform key procedures not supported by the less advanced BES Server Express. These procedures include:

  • Install and manage BlackBerry's fault-tolerant architecture using VMware
  • Deploy BlackBerry smartphones wirelessly
  • Establish specialized administration roles
  • Automatically track and report on the health of your BlackBerry system

Expert BlackBerry Technical Support Offered Online from Progent
Progent's certified BlackBerry engineers are available by phone to deliver expert technical help to businesses in the Montgomery area or throughout Alabama. Progent's seasoned online technical support experts have helped IT organizations solve computer problems and reduce IT service expenses in each state in the U.S. and established a large following of loyal customers. (See Progent's customer testimonials.)

Progent can provide remote help for a broad selection of issues associated with RIM BlackBerry software and devices including wireless synchronization, integration with Exchange Server, setting up BlackBerry Enterprise Server (BES), and improving wireless security. Major BlackBerry credentials earned by Progent's consulting experts include:

BlackBerry Certified Support Specialist
RIM BlackBerry ConsultingProgent's BlackBerry Certified Support Specialist can help your company to carry out basic support functions including setting up BlackBerry smartphones and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, establishing account settings, setting up e-mail filters, editing user accounts, upgrading BlackBerry handsets, sending service books, and configuring BlackBerry Desktop Manager to run with your corporate messaging software. Progent's seasoned experts can in addition help your company to troubleshoot a broad array of problems associated with synchronization, device detection, email reconciliation, web access, mobile connectivity, Instant Messaging, PC application installation, and BlackBerry Desktop Redirector.

As a top innovator in providing countrywide online support for small company IT networks, Progent can provide responsive and economical access to a BlackBerry Certified Support Specialist. Progent's remote support skills keeps your mobile support costs at a minimum and, by resolving problems quickly, improves the efficiency of your BlackBerry users.

BlackBerry Certified Server Support Specialist
Blackberry ConsultantsProgent's BlackBerry Certified Server Support Specialist can provide the skills required to configure and troubleshoot the BlackBerry Enterprise Server in an Exchange environment. Progent's BlackBerry expert can help you to utilize resources like BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center (BTSC), and BESMon to run important tasks such as troubleshooting enterprise activation problems, registering and removing BlackBerry smartphone clients, setting activation passwords, implementing over-the-air program loading and configuration, deploying and debugging the BlackBerry Smart Card Reader, and configuring database backup and recovery mechanisms.

Progent's BlackBerry-certified consultants can also assist you to operate administration software such as the BlackBerry Administration Service for role-based administration, resolving attachment and data flow issues, and using WiFi for activation. Also, Progent can help you understand the role of IT policies in the BlackBerry BES system and assist your company to define and implement appropriate security configurations.

Progent's Microsoft-certified Microsoft Exchange Server consultants can team with Progent's BlackBerry Certified Server Support Specialist to assist your company to enhance your current Exchange Server infrastructure for operating in conjunction with BlackBerry BES Server or move your BlackBerry solution to the most recent edition of Microsoft Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers high-level knowledge for deploying, administering, tracking, and troubleshooting one or multiple BlackBerry Enterprise Servers in a messaging environment based on Microsoft Exchange. Progent's BlackBerry engineer has expertise in key areas related to BlackBerry integration such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, email and database architecture, Microsoft Outlook, firewalls, proxy servers, MAPI, and network policies and scheduling. Progent can show you how to add and delete BlackBerry device users on Microsoft Exchange Server and Windows Active Directory, set up, track, and manage BlackBerry BES Server, administer BlackBerry devices and user accounts, archive and maintain storage groups, apply permissions, install the Mobile Data System (MDS) and IM, deploy access control lists, control Exchange data flow, create, edit, and assign WLAN and VPN configurations, set up SNMP traps for alerts, and produce management reports to summarize SNMP results.

Progent's BlackBerry-certified expert can help you with your BlackBerry technology in a variety of environments such as Windows 2K, 2003 or 2008 Servers, Windows XP, Windows Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also help you to utilize tools like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Performance Calculator and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer HelpProgent offers the support of a BlackBerry Certified Solution Designer to help you to design, deploy, test, repair, and produce documentation for a mobile wireless solution based upon the integration of the BlackBerry Enterprise Solution, Microsoft Exchange, and Microsoft Active Directory. Progent's high-level engineering support services for BlackBerry technology include business and technology needs assessment, system design, deployment strategy and execution, performance tuning, configuration of a high-availability environment, data backup and business recovery consulting, and security infrastructure engineering.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to understand your operational objectives and to design a mobile wireless system that fits within your IT budget and aligns with your business plans. Progent can clarify the implications of your organizational policies on the design of a BlackBerry Enterprise Solution, assess your current connectivity architecture's ability to accommodate a BlackBerry Enterprise Server, assist you to determine which administration approach and hardware products match your requirements, and evaluate your messaging system topology. Progent can also help you understand the performance implications that the BlackBerry BES Server, Microsoft SQL Server, and Exchange Server have on each other so you can make informed choices about options for software editions, server hardware and mass storage, network topology, and application configuration.

To optimize system security, Progent's BlackBerry consultant can help your company to choose and configure sensible security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISSP and GIAC-premier security engineers to perform network-wide security assessment and compliance testing and recommend enhancements to account for your BlackBerry environment.

Contact Progent to Get Assistance from a BlackBerry-Qualified Specialist
If you wish to contact Progent about professional expertise for BlackBerry wireless technology, call 1-800-993-9400 or visit Contact Progent.



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