Progent's Consulting, Help Desk, and Ticketing Support for IT Service Providers in Montgomery
ProgentProgentís consulting services for network service organizations in Montgomery Alabama allows your company to offer your customers Progent's consulting and Help Desk Call Center support using your company's brand as a transparent supplement to your in-house IT support team. This can ease the way for you to grow your revenue, flesh out your service offerings, satisfy your customers, and improve your profits.

Progent's team of network infrastructure experts, PC integration and troubleshooting technicians, IT admins, and data security consultants have worked as transparent supplements to the IT staffs of some of the country's largest IT service businesses. Progentís range of technical knowledge allows you to widen the capabilities of your IT service practice, and Progentís transparency lets you promote and protect your branding.

Progent is a network support firm with two decades of experience delivering online expertise to small and mid-size businesses. Progent is a Microsoft Partner and has one of the largest teams of Cisco-certified CCIE network experts of any independent IT support firm in the world. Progent has provided remote technical support and consulting to clients in every state in the U.S. (Check out recommendations from Progent's customers.)

Reselling Progent's Support Services With Your Branding
Progent's consulting program for network service providers offers seamless resale to your customers of world-class services. Progent invoices your firm exclusively and works under your direction to provide your clients support services under your brand. Also, Progent offers an affordable Extended Hours Support Program for customers who need access to 24x7 technical support.

Help Desk and Ticketing Services for Network Service Organizations
Ticketing systems are fundamental to an efficient Help Desk. But enterprise-grade ticketing platforms are not just costly to license and staff, but also difficult to set up and manage. Smaller IT support companies rarely have the necessary budget or personnel. Progent's Service Desk and ticketing solution offers IT support organizations an economical way to retain their company branding while delivering their clients responsive desktop support services backed by a best-of-breed ticketing system and reinforced by rapid escalation to high-level experts.

Key Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Firms
Progent's Call Center and ticketing solution for IT service companies leverages Progent's investments in highly scalable ticketing software, a remote desktop support staff, and a network of geographically dispersed subject matter experts. You can utilize Progent's ticketing system exclusively or Progent can set up communications with your existing ticketing platform. The standard and optional features offered with Progent's Help Desk and ticketing program allow your IT service firm to increase your support workload, the diversity of technical issues your company can take on, the number of {geographies you can serve, and your hours of availability.

Key features of Progent's Service Desk and ticketing solution for IT support organizations include:

  • Progent's online desktop service staff delivers Level 1 end user support with 1-hour SLA to begin work during normal work hours.
  • Normal support hours are from 5am to 7pm PST, five days per week.
  • Extended hours support is available at extra cost.
  • Optional on-premises service in major metro areas is offered throughout the country at extra cost.
  • You retain complete control of your clients and invoicing.
  • Your clients enter service requests by means of your branded web portal, a toll-free number, or by sending a request to your assigned email address.
  • Every customer request automatically becomes an open request in the ticket system.
  • Service tickets can be tracked and modified online until they are closed.
  • Optional escalation of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
To see more details about Progent's Call Center and ticketing outsourcing solution, visit Help Desk and ticketing services for small businesses.

Progent's Consulting for IT Service Organizations
Progent's consulting for network service firms allows your support team to become a single point of contact for virtually all technical expertise your customers may need. You can grow your staff and strategic IT skills at your own pace without being forced to say no to new business owing to a lack of expertise or a shortage of bandwidth.

Key features of Progent's Reseller Program for IT Service Firms include:

  • Transparent Support: Progent acts as a seamless extension of your in-house support group, under your management, and bills your firm rather than your client.
  • By-the-Minute Billing: Progent charges on a per-minute basis to reign in expenses.
  • Extensive Documentation: Progent uses an enterprise-class service documentation system to ensure that all services performed are fully documented. This makes it easy for your IT support organization to shift account assignments to in-house personnel once you have sufficient people and appropriate skill sets.
Key benefits of Progent's Reseller Program for IT Service Firms include:
  • Safely Expand Your IT Support Practice: You can quickly and safely accept more opportunities outside your main areas of excellence and open new territories without the risks involved with expanding your full-time staff too rapidly.
  • Re-enforce Your Brand: You can improve your mind share as a full-spectrum IT service firm by offering more solutions to more customers using your own brand.
  • Flesh Out Your Services Portfolio: Progent can provide top-tier expertise in a broad array of technologies and can act as a dependable resource for growing your IT support operations.
  • Fast Problem Escalation: With a large roster of senior IT experts ready to help, Progent can transition rapidly from Tier 1 to Tier 3 services so even the toughest issues can be handled promptly.
  • Keep Your Clients Satisfied: Happy customers stick. By joining with Progent, you can continue delivering solutions without ever requiring clients to seek expertise from your competitors.
  • Online Support Professionals: For 20 years, Progent has provided online network support ranging from Call Center services to high-level consulting. Efficient online service saves money while delivering quick solutions.
  • Top Certifications: Progentís IT experts have earned top certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other technology leaders. Progent's security and compliance experts hold top certifications including CISSP, CISA, and GIAC. Find out more about Progent's technology certifications.
For a PDF datasheet about Progent's program for reselling Progent's IT support under your own name, download Progent's Reseller Program for Network Service Firms.

Progent's Practice Areas for Montgomery, Alabama Businesses
Progent's veteran roster of certified engineers offers Montgomery, Alabama organizations a broad array of online consulting and debugging services. Areas of expertise covered under Progent's reseller program for network service providers include:

Learn More About Progent's Consulting Support for IT Service Firms in Montgomery, Alabama
For more details about Progent's consulting program for IT service organizations in Montgomery, Alabama, call 1-800-993-9400 or visit Contact Progent.