Progent's Consulting Expertise, Help Desk Call Center, and Ticketing Support for Network Service Organizations in Montgomery
ProgentProgentís consulting support for network service organizations in Montgomery Alabama enables your company to provide your customers Progent's consulting and Help Desk Call Center support under your brand as a seamless supplement to your regular IT support group. This can ease the way for you to add to your client base, fill out your service portfolio, satisfy your customers, and improve your profits.

Progentís nationwide team of network experts, desktop integration and troubleshooting technicians, network administrators, and data security consultants have worked as transparent expansions to the support staffs of some of the worldís largest IT service businesses. Progentís breadth and depth of expertise allows you to add to the scope of your IT service practice, and Progentís close integration with your support team lets you strengthen and preserve your company's brand.

Progent is a network consulting firm with 20 years of experience providing remote expertise to small and middle-size businesses. Progent is a Microsoft Certified Partner and has one of the biggest groups of Cisco-certified CCIE network experts of any independent computer support firm in the world. Progent has delivered remote IT support and advanced consulting to customers in every state in the U.S. (Check out testimonials from Progent's clients.)

Using Progent's Support Services With Your Own Brand
Progent's consulting program for IT service providers features seamless resale to your customers of professional services. Progent invoices your firm exclusively and performs under your direction to deliver your customers consulting and support services under your brand. In addition, Progent offers a low-cost Off-hours Support Program for clients who require access to 24x7 technical support.

Help Desk and Ticketing for IT Service Providers
Ticketing systems are the enabling technology behind a successful IT Call Center. But modern ticketing platforms are not just expensive to acquire and staff, but challenging to set up and maintain. Small or niche IT support firms rarely have the required resources. Progent's Help Desk and ticketing solution offers IT service organizations a practical way to keep their own branding while providing their customers responsive desktop support backed by a best-of-breed ticketing system and supplemented by fast escalation to high-level experts.

Features of Progent's Help Desk and Ticketing Solution for Network Service Organizations
Progent's Service Desk and ticketing solution for IT service firms takes advantage of Progent's sizable investments in highly scalable ticketing software, an online desktop services team, and a group of geographically dispersed subject matter experts (SMEs). You can utilize Progent's ticketing platform exclusively or Progent can establish communications with your current ticketing platform. The standard and optional features available with Progent's Call Center and ticketing services allow you to expand your physical and virtual support volume, the diversity of technical issues your company can take on, the number of {geographies you can serve, and your overall availability.

Key features of Progent's Call Center and ticketing solution for IT service companies include:

  • Progent's remote desktop support staff delivers Level 1 end user help with 1-hour service level agreement to begin work during normal business hours.
  • Standard support times are 5am to 7pm Pacific Standard Time (PST), five days a week.
  • Extended support is available at additional cost.
  • Optional onsite service in major metros is offered across the country at extra cost.
  • You retain full control of your customers and billing.
  • Your clients submit service requests using your branded Internet portal, an 800 phone number, or by directing an email to your assigned email address.
  • Each customer request automatically becomes an open request in the ticket system.
  • Service tickets can be monitored and modified online until they are closed.
  • Optional transfer of Level 2 and Level 3 issues to Progent's or to your SBEs.
To see additional information about Progent's Service Desk and ticketing outsourcing solution, visit Help Desk and ticketing services for small businesses.

Progent's Consulting for IT Service Organizations
Progent's consulting for network service organizations allows your support team to become a single source for virtually all technical guidance and troubleshooting your clients may need. You can build your staff and core IT skills at your own pace without being forced to decline opportunities due to a lack of expertise or the absence of personnel.

Important features of Progent's Reseller Program for Network Service Providers include:

  • Transparent Support: Progent acts as a seamless extension of your in-house IT service team, responding to your management, and invoices you rather than your client.
  • By-the-Minute Billing: Progent charges on a per-minute basis to reign in costs.
  • Extensive Service Documentation: Progent uses an advanced service reporting system to ensure that all IT services performed are fully documented. This enables your IT support organization to shift account responsibilities to internal personnel when you have sufficient people and relevant skill sets.
Major advantages of Progent's Reseller Program for Network Service Providers include:
  • Safely Grow Your IT Support Practice: You can quickly and safely take on additional opportunities outside your core areas of excellence and open new territories without assuming the risks involved with increasing your head count too quickly.
  • Re-enforce Your Brand: You can solidify your positioning as a full-spectrum network support firm by offering more solutions to more clients using your own brand.
  • Add to Your Services Portfolio: Progent offers world-class support in a broad range of technologies and can be a reliable resource for growing your IT support operations.
  • Fast Problem Escalation: Thanks to a sizable roster of senior technology experts ready to help, Progent can escalate quickly from Tier 1 to Tier 3 services so even the toughest problems can be handled promptly.
  • Make Your Customers Satisfied: Happy customers keep coming back. By teaming with Progent, you can keep delivering solutions without ever forcing clients to seek expertise from your competitors.
  • Remote Technical Support Experts: For two decades, Progent has provided remote network support ranging from Help Desk support to advanced consulting. Efficient remote support saves money while delivering fast solutions.
  • Major Certifications: Progentís engineers have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other technology leaders. Progent's security and compliance experts hold top certifications including ISSAP, CISM, and GIAC. Learn more details about Progent's technology certifications.
To read or download a PDF datasheet about Progent's program for providing Progent's IT support expertise under your own brand, download Progent's Reseller Program for IT Service Firms.

Progent's Areas of Expertise for Montgomery, Alabama Businesses
Progent's veteran roster of certified engineers can provide Montgomery, Alabama businesses a broad array of remote technical guidance and troubleshooting services. Practice areas offered under Progent's reseller program for IT service providers include:

Learn More Details About Progent's Consulting Support for IT Service Firms in Montgomery, Alabama
For more details about Progent's reseller support for network service organizations in Montgomery, Alabama, call 1-800-993-9400 or visit Contact Progent.