Montgomery Offsite Workforce Configuration Consultants
Solution Design, Implementation, Administration and Help Desk Consulting and Support Services
Enlarging your telecommuter workforce may have a significant effect on IT infrastructure, security/compliance, and corporate processes. Progent has 20 years of background helping SMBs to design, deploy, administer, tune, and troubleshoot IT environments that incorporate work-from-home employees. Progent can help your Montgomery company to select the right technologies and adhere to leading practices in creating and maintaining a safe virtual ecosystem for telecommuters that promotes collaboration and delivers top business value. Progent can provide services ranging from on demand expertise for helping you past occasional technical roadblocks to full project management or co-management to help you carry out business-critical tasks.
Progent can help Montgomery, Alabama organizations to succeed with any facet of creating a high-functioning telecommuting ecosystem by delivering infrastructure design and configuration services, IP voice troubleshooting, video conferencing support, collaboration platform customization and training, public cloud connectivity, helpdesk augmentation, security and compliance, data protection solutions, and centralized management.
Network Infrastructure for Teleworkers
Setting up the physical and software infrastructure needed to support an at-home workforce can be especially complex if you have to accommodate a combination of worker-owned hardware such as desktop computers and notebooks, routers, and wireless APs from an assortment of vendors and with a mix of operating systems and firmware releases. Progent's experience providing remote help for both legacy as well as current IT products in remote office solutions allows you to make efficient use of your available network infrastructure and provides you with fast access to top-tire consultants for implement necessary updates. Services available from Progent to help your company to create a high-functioning work-at-home ecosystem include:
- VPN technology allows you to create a safe connection for authenticated remote workers to access IT assets located at your company data center or in a public cloud. Progent's consultants can assist your company to configure and maintain VPN access between your teleworkers and your key IT resources by providing online VPN configuration support. For organizations using Cisco's ASA security appliances, Progent's Cisco-certified ASA consultants can assist your telecommuters to utilize Cisco's AnyConnect software for safe VPN tunneling for a broad range of devices including Windows, Mac, Apple iOS, Linux, and Google Android.
- Virtual Desktop Infrastructure (VDI) products allow a telecommuter to see and use a remote computer's desktop. This provides IT managers more control over the digital environment of telecommuters and ensures remote users a consistent and more productive experience. Progent's virtual desktop services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops VDI solutions.
- Routers connect at-home networks to the Internet and typically support VPN tunnels, local wireless networks, and firewalls. Progent can provide top-tier remote consulting for setting up routers from a range of manufacturers. See router integration support from Cisco-certified consultants.
- Home Wi-Fi networks, often shared by the whole family and visitors, are commonly used by telecommuters to connect to their router for work. This can create throughput and security issues. Progent can assist businesses to mitigate these problems by providing services like Aironet configuration expertise, Cisco-certified Meraki WiFi deployment expertise, and Ubiquiti Unifi wireless access point integration help.
- Internet connectivity solutions affect the performance and reliability of connections between at-home workers and the corporate data center. Line-of-business processes may demand backup Internet connections in the event the normal connection fails. Progent can provide guidance for picking Internet service providers, choosing sensible bandwidth and data volume bundles, and configuring redundant Internet access. Refer to Internet connectivity integration services.
IP Voice Solutions for At-Home Workers
Extending the business PBX environment to accommodate teleworkers is critical to supporting an effective at-home workforce. A broad range of cloud-based VoIP products are popular with small and mid-size businesses to support remote users. Many enterprises rely on Cisco's modern or legacy platforms for IP voice solutions. Progent can assist businesses of all sizes to design or tune a telecommuter VoIP environment that delivers the flexibility, convenience and protection needed for remote users. Progent's Cisco-certified CCIE IP Voice consultants offer high-level support to help businesses optimize their current Cisco IP voice systems to handle an expanding remote workforce.
- Cisco Unified Communications Manager (Cisco Unified CM) delivers advanced telephony capabilities to devices such as VoIP phones, media processing platforms, Voice over IP gateways, and multimedia software deployed across the network. Unified Communications Manager supports additional combined media services like messaging, video conferencing, and team interaction networks. For details about Progent's Cisco Unified CM or CUCM support, see Cisco Unified Communications Manager expertise.
- Cisco CallManager is Cisco's legacy call-processing agent and has been replaced by Cisco Unified CM or CUCM. Progent can assist you to maintain your existing CallManager environment or upgrade smoothly to Cisco's modern IP telephony products. To learn about Progent's expertise for CallManager and Cisco's other older VoIP products, visit CallManager consulting services.
- Cisco IP Gateways enable connectivity with PSTN networks and with clients operating beyond the corporate firewall such as telecommuters. Progent offers expert support for Cisco's earlier generation IP gateways like the UC520, UC540 and UC560 series as well as for modern Cisco SIP gateways. See Cisco Session Initiation Protocol (SIP) gateway configuration expertise.
- Additional VoIP Platforms supported by Progent include Vonage, Intermedia Unite and 8x8. Progent can assist you to expand your wide area network infrastructure to support these VoIP solutions and deliver on-demand deployment and troubleshooting services.
Voice/Video Conferencing for Teleworkers
A broad range of voice/video conferencing platforms from leading vendors enable virtual meetings, video conferencing, chat, and screen sharing for both local users and teleworkers. Many organizations use a mix of products to meet the needs of their different partners and customers. Progent's communications experts can assist your organization to manage your existing conferencing ecosystem and enhance the experience of your at-home workforce.
- Skype for Business is Microsoft's popular communications platform that supports presence, IM, audio and video calling and conferencing as well as the seamless integration of these functions within Office desktop and Microsoft 365 productivity software such as PowerPoint, Word, Excel and Outlook. Progent offers the expertise of Microsoft-certified consultants who can assist your company to set up and maintain Skype for Business clients to accommodate your at-home workforce. For details about Progent's support services for Skype for Business, refer to Skype for Business consulting experts.
- FaceTime is Apple's group video calling platform for compatible iOS, iPadOS, iPod and macOS computers and smartphones. FaceTime runs over Wi-Fi or cellular Internet connections. Newer editions of FaceTime allow as many as 32 concurrent users for video sessions. For details about Progent's consulting expertise for Apple FaceTime, visit Progent's FaceTime configuration expertise.
- Webex Meeting Center supports remote conferencing for most computing devices. Offered via Cisco's Webex Cloud, Webex capabilities include sharing specific content or screens, presentations that incorporate rich media such as Microsoft PowerPoint and Flash videos, session capture, plus revision and playback for training. To learn more about Progent's consulting services for Cisco Webex and for additional IP video products from Cisco, visit Progent's Webex Meeting Center support services.
- Teams is Microsoft's follow-up for Skype for Business. Teams acts as a portal for conversations, contacts, and content with features such as IP voice and video calling, persistent chat, plus file sharing. For details about Progent's support services for Teams as well as for other Office 365 apps, see Progent's Microsoft Teams consulting services.
- Other Conferencing Apps supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver integration and debugging expertise for these products and help your business to tune your network infrastructure to run them.
Microsoft Collaboration Platforms for an At-Home Workforce
Microsoft's collaboration products are closely integrated with Microsoft's familiar Office suites, providing a powerful ecosystem of applications that deliver a cohesive user interface for exchanging data and ideas across a corporate network and on a broad range of endpoint devices. Progent has provided remote consulting services for Microsoft SharePoint and Exchange since their initial publication and can assist your company to configure these flagship collaboration platforms to optimize the effectiveness of your remote workforce.
SharePoint utilizes web entities to facilitate collaboration and knowledge sharing by providing policy-based access to data, workflow, and utilities for looking through enterprise-wide business data. SharePoint allows you to build secure portals that permits at-home workforce to see and update consolidated business intelligence via Intranets (Wikis), Blogs, social sites, and Web Parts (Widgets). To learn about Progent's SharePoint consulting services, see SharePoint integration and development consulting.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For details about Progent's Exchange consulting services, visit integration consulting for Exchange.
OneDrive is Microsoft’s shared cloud file hosting and synchronization service, comparable to GoogleDrive. Remote users can store files to OneDrive, and colleagues can retrieve them safely via a web browser. Provided with Office 365, OneDrive allows at-home workers to co-author documents. Revisions made offline are uploaded when you reconnect to the Internet. For details about Progent's support services for Microsoft OneDrive, go to Microsoft Onedrive configuration consulting.
Public Cloud Integration for Remote Workers
Progent can provide fast and affordable online support for helping organizations to create, manage and repair integrated hybrid network models that incorporate physical data centers, at-home workers, branch offices, plus public cloud resources. Progent offers top-tier consultant for all types of public cloud service such as Infrastructure as a Service, Platform as a Service (PaaS), and Software as a Service. Progent can help at-home workers resolve problems with public cloud access, authentication, and cybersecurity.
Microsoft Azure is a leading platform for cloud software and services that allows you to utilize IT infrastructure, servers, and key apps running on Microsoft's extensive cloud. Microsoft Azure includes over one hundred cloud-based services such as hosting for Windows and Linux-based virtual machines, on-demand cloud storage, email and messaging, app development with Visual Studio, and data protection. Progent can help you to deploy virtual machines on Azure Virtual Machines, configure cloud-based storage on Azure Storage services, unify identity management with Azure Active Directory, and plan data backup and restore systems with Azure Backup. Progent's cloud experts can also show you how to create secure connections to Azure services for remote workers by configuring and troubleshooting firewalls and VPN IPsec tunnels. For information about Progent's consulting expertise for Microsoft Azure, see Azure consulting services.
Office 365, rebranded Microsoft 365, is Microsoft's growing suite of client productivity software and cloud services offered on a subscription basis. Office apps and services are provided in a selection of bundles intended for customers ranging from students and households to large enterprises. Progent can provide fast and affordable remote contact with experts knowledgeable about Office 365-compatible devices based on Windows, Mac, iOS, and Google Android technology. Progent can assist you to assess the various subscription plans offered with Office 365 and configure 365 apps for your at-home workers in a way that delivers maximum business value. To learn about Progent's consulting expertise for Microsoft Office 365, visit Microsoft 365 consulting support.
Exchange Online is one of the most popular cloud-based applications in the Office 365 product line. Office 365 Exchange Online offers the advantages of reduced costs for physical infrastructure, simplified management, on-demand scaling, high reliability, and additional advantages associated with cloud computing. Microsoft has designed Exchange Online to operate seamlessly with local deployments of Exchange, enabling customers to create hybrid cloud/onsite information systems. Progent's certified Exchange consultants are available for occasional assistance to get you through tough technical roadblocks and also offer comprehensive project management outsourcing to make sure your telecommuters have convenient and safe access to your Office 365 Exchange Online environment. To learn Progent's consulting expertise for Exchange Online, refer to Microsoft 365 Exchange Online configuration and support consulting.
Amazon AWS is a trailblazer in the public cloud arena and is the world's biggest provider of cloud-based services. Progent offers quick and economical online contact with cloud connectivity consultants who can assist your organization to plan, deploy, manage, and debug hybrid IT networks that incorporate Amazon AWS cloud services with on-premises data centers and with other public clouds such as Microsoft Azure. Progent also offers access to Cisco-certified CCIE networking experts to assist you to create a high-availability network architecture so your employees have a consistent computing experience regardless of whether they are working from your main office, a remote branch, at home, or on the road. To learn about Progent's consulting expertise for Amazon AWS, go to Amazon AWS integration services.
Google Cloud (GCP) is a leading set of public cloud services that provides Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service products. Progent's certified Microsoft, Linux, and Cisco consulting experts can assist you to expand your current IT resources with the Google Cloud Platform, and Progent's DBA consultants can show you how to make your mission-critical apps cloud ready so your telecommuters can take full advantage of Google Cloud Platform services. Progent's consultants can help your organization to set up virtual machines on Google Cloud Compute Engine, plan a cost-effective storage solution with Google Cloud Storage services, and simplify identity management for teleworkers with GCP Cloud Identity services. Progent's consultants can also help your business to use GCP's unified management technology to administer and track your Google Cloud environment. To find out, go to Google Cloud Platform consulting expertise.
Help Desk Call Center Services for Teleworkers
A sudden, organization-wide transition to a teleworker business model, which might be driven by a pandemic or as a component of a business continuity preparedness plan, can overwhelm even a well-staffed internal Support Desk. Progent's Help Desk Call Center services make it possible for businesses of any size to outsource or augment their Support Desk by using Progent's online Technical Response Center (TRC) team.
- Progent's Standard Help Desk services utilize Progent's extensive network of online IT support experts along with enterprise-class trouble ticketing and follow-up technology to offer an affordable, modern Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all aspects of online Level 1 desktop technical support from help requests to ticket creation, screen sharing, issue resolution, and reporting. A browser-based User's Service Portal allows teleworkers to monitor or update the status of their current trouble tickets, enter information, and append screen captures or relevant files. Technical support services are provided at a substantial discount off Progent's normal Level 1 technical service rates, and Progent makes available the option of fast hand-off to Level 2 and Level 3 support experts to deal with complex problems. To find out more, visit Progent's Standard Helpdesk Services outsourcing for small companies.
- Progent's Support Desk Augmentation Service enables your business to expand your existing Help Desk Call Center staff by splitting responsibilities for Help Desk Call Center services transparently between your in-house support staff and Progent's nationwide roster of PC support technicians and subject matter experts. Progent's co-managed Help Desk Call Center service uses a collective support model based on the number one professional services automation platform for managing service requests and ticketing, establishing responsibility, monitoring progress, and producing reports. For information about how Progent's Help Desk Call Center Supplementation Services can enable your company to provide world-class desktop support to your at-home employees, see Progent's Call Desk augmentation Services.
Security for Remote Workers
Remote workers commonly use their own computers and work in a physically unsecured space. This increases their vulnerability to cyber threats and demands careful use of firewalls, remote monitoring, and the creation of security policies in compliance with best practices. Progent's seasoned roster of certified data security professionals can assist you to plan, deploy and manage a compliant security solution that guards vital information in networks that incorporate remote workers.
- Firewalls allow you to create a network environment that can be safely utilized by local users as well as by teleworkers, mobile workers, vendors, clients, and the public. Next-generation firewall appliances allow you to configure and control different permissions to various groups of users and to expand your IT network and adjust your security as your company evolves and as network attacks grow increasingly complex. Progent supports both current and legacy firewall devices from all leading vendors including Cisco, Palo Alto Networks, WatchGuard, Juniper, and Fortinet. To find out more about Progent's firewall integration services, see firewall integration and support expertise.
- Remote Endpoint Monitoring makes it possible to watch over the disparate computers used by telecommuters and either reject or spot and mitigate the latest cyber attacks such as ransomware. With Progent's ProSight Active Security Monitoring services, a lightweight software agent is put on every secured endpoint device, watching all activity and using state-of-the-art behavioral threat analysis to detect new attacks at inception. When a cyberattack is spotted, ProSight ASM immediately disconnects the infected device from the network to quarantine the malware. Because the ProSight Active Security Monitoring software agent is self-contained, endpoint devices remain protected even when they are disconnected from the Internet. For more information about ProSight ASM, refer to remote endpoint security monitoring for an at-home workforce.
- Security Audits can assess the exposure of your network to all types of outside and internal security attacks for a network that incorporates remote workers. Progent can deploy remote, automated cybersecurity inventory scanning for quickly and affordably uncovering a wide variety of security weaknesses that can be surfaced over the Internet. Progent's security audit consulting services, which can be managed by security experts with advanced credentials such as CISM, CISSP, and GIAC, can assist your business to audit your operations and governance policies and review your network architecture to enable you to design top-level protection for your remote workers.
Data Protection for At-Home Workers
The field of Data Protection covers backing up and restoring critical data in order to prevent data loss and reduce restoration time and effort in the event of storage failures due to hardware breakdowns, programming glitches, operator error, cyber attack, or any other reason. Dependable data protection strategies can be particularly difficult to design and manage in hybrid networks that combine in-house data centers, cloud resources, and at-home workers.
- Backup/Restore strategies for an at-home workforce must cover diverse kinds of user-owned endpoints. Progent offers quick remote access to consultants knowledgeable about a broad range of platforms for backing up Microsoft Windows, Apple Mac and Linux/UNIX powered servers and desktop computers as well as notebooks, iOS and Android tablets and handhelds. Leading backup/restore products maintained by Progent's data protection consultants include Barracuda Backup, Microsoft Azure Backup, Symantec Backup Exec, Acronis Backup and Recovery, Retrospect, and Time Machine. To protect data distributed across a wide area network, Progent can provide ProSight Data Protection Services, a managed backup/recovery subscription service that uses cloud storage and includes fine-grained restore and centralized management capabilities.
- Disaster Recovery/Business Continuity (DR/BC) plans typically envision scenarios that require a temporary switch to an at-home workforce. Progent's expert disaster recovery preparedness experts and business continuity consultants can assist your company to create, document and validate a DR/BC strategy that addresses the logistics of switching to telecommuting.
Unified Management for Telecommuters
Microsoft has renamed and reshuffled its endpoint management platforms under the name Microsoft Endpoint Manager, which includes Intune for cloud management of remote endpoints and Configuration Manager for managing onsite computers. Microsoft Endpoint Manager provides a centralized environment for safeguarding critical information by controlling on-premises, mobile, and at-home endpoints.
Microsoft Intune
Intune is part of Microsoft's Endpoint Management family that also includes Configuration Manager. Intune is a cloud service for managing and protecting remote devices and software. Managed endpoint computers can be user owned or company owned. IT administrators managing the endpoint devices of telecommuters can utilize Intune to deploy and validate applications on devices, push patches and certificates, set up policies for permission to access information and networks, manage passwords, establish VPN tunnels, control how teleworkers share data, establish threat protection, ensure security compliance, and erase corporate data from missing, stolen or deactivated endpoint devices. Microsoft Intune can be used with iOS/iPadOS, Google Android, Windows, and macOS/OS X endpoints. To learn about Microsoft Intune and to find out how Progent can help your company to use Microsoft's Endpoint Management to manage the devices of your telecommuters, see Intune telecommuter endpoint management expertise.
VMware Workspace ONE
VMware Workspace ONE is a feature-rich centralized Mobile Device Management (MDM) product that allows network managers to keep off-premises endpoints current and secure. Workspace ONE incorporates VMware AirWatch for unified endpoint management along with VMware's Horizon virtual application delivery platform for access control, application management, and configuration management of endpoints. Workspace ONE runs with devices powered by Windows 10, macOS, Apple iOS, Google Android, Chrome OS, or popular distributions of Linux. VMware Workspace ONE is available by subscription as a cloud service or as an on-premises deployment through a one-time purchase. Key capabilities of Workspace ONE include rapid remote provisioning of out-of-the-box notebooks, quick onboarding of new employees, policy setting and enforcement for all categories of devices, unifies management reporting and analytics, an email encryption gateway, and tight integration with Microsoft apps and cloud services. To learn about Progent's support services for VMware Workspace ONE, refer to VMware Workspace ONE mobile endpoint management expertise.
Contact Progent for At-Home Worker Support Services
To contact Progent about creating and managing a productive work-from-home environment for your Montgomery, Alabama company, phone
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IT asset management Consulting Services
Professionals ProSight SSL certificate management
Progent's ProSight IT Asset Management is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and safeguard data related to your IT infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be warned about impending expirations of SSL certificates or domains. By cleaning up and organizing your IT infrastructure documentation, you can save as much as half of the time spent searching for critical information about your network. ProSight IT Asset Management includes a common repository for storing and sharing all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether you’re planning enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you require as soon as you need it.
CISM Certified Cybersecurity Management Engineer
CISM Information Technology Consulting
Progent offers the expertise of CISM Premier security consultants. The Certified Information Security Manager (CISM) organization defines the basic capabilities and international standards of performance that IT security professionals are required to learn. CISM provides business management the confidence that those who have qualified for their CISM certification possess the background and knowledge to deliver efficient security management and support consulting.
Consultant Services Lync Server 2013 Mirrored Back End Servers
Consultant Lync Server 2013 IM
Progent's consultants can help your company to assess the value of Microsoft Lync Server for your business and can assist you to design and carry out a rollout of Lync Server that centralizes the administration of IM and Presence and improves the productivity of your in-house employees, telecommuters, and smartphone users. Progent's consultant's can also assist you to carry out a smooth upgrade to Lync Server from Office Communications Server or Live Communications Server, integrate Lync Server 2010 with Exchange Server, SharePoint, and SQL Server, show you how you can use Microsoft Lync Server 2010 to enhance the collaborative capabilities of Microsoft Office programs, and provide webinar training and continuing technical support for Microsoft Lync Server and other Microsoft technologies.
Biggest Windows Server 2016 Information Assurance IT Consulting
Windows Server 2016 PowerShell Online Support Services
Progent's Microsoft-certified information technology experts offer Windows Server 2016 migration consulting to help businesses of all sizes to design and carry out an efficient move to Windows Server 2016 and Windows Hyper-V 2016 using an on-premises, cloud, or hybrid deployment model. Progent can assist your company to evaluate the business value of Windows Server 2016 for your enterprise and can help you with any facet of designing, configuring, managing or debugging your Windows Server 2016 and Windows Hyper-V 2016 solution. Progent can help your organization to benefit from the many new disaster recovery and security features of Windows Server 2016 and Hyper-V 2016 such as Windows Containers, Shielded Virtual Machines to protect against compromised administrators, Credential Guard and Remote Credential Guard, JIT Privileged Access Management, Virtual Machine load balancing, Storage Replica, plus multi-domain clusters.
Immediate Small Business 100 Access Point On-site Technical Support
Small Business WAP361 Network Consulting
Cisco's Small Business series of wireless access points are Linux-powered devices engineered as value-priced Wi-Fi APs for small offices. Progent's Cisco CCIE-certified Wi-Fi infrastructure consultants can provide online or onsite configuration and troubleshooting support to assist you to design, implement, update, optimize, manage and troubleshoot Cisco Small Business wireless AP environments of any scale or architecture.
Top ProSight Virtual Machine Hosting Specialist
ProSight Virtual Hosting Engineer
Progent's ProSight Virtual Hosting service provides comprehensive hosting of a small or mid-size organization's production servers in an environment that gives the highest level of dependability and expandability and is also easy to migrate to another host. ProSight Virtual Hosting services are built upon proven virtualization platforms that allow small and midsize companies with multi- platform IT systems to economize dramatically on the costs of capital equipment, infrastructure maintenance, and IT administration while benefiting from world-class fault tolerance and an unmatched level of vendor independence.
IT Consulting iPhone Wi-Fi
iPhone VPN Remote Technical Support
Progent can provide affordable online assistance to help your business to plan, deploy, and fix any facet of your iPhone and Windows integration efforts and is available for quick jobs to help you through specific technical bottlenecks or long-term engagements to help you complete large-scale initiatives on time and within budget. Progent has expertise in local, cloud-based, or hybrid environments and can help you build or maintain a resilient, protected and efficient infrastructure that is best suited to your mode of computing. Progent also offers remote and on-premises training for individuals or groups to help manage and use your iPhones and iPads in a secure, team-oriented environment that maximizes the business value of your IT network.
Exchange Server 2003 Online Troubleshooting
Microsoft Exchange 2003 Upgrade Integration
Progent's Microsoft Certified engineers can provide world-class support for enterprise-wide deployments of Microsoft Exchange Server. Progent's consultants can help you plan multi-location Exchange Server 2007 installations or upgrades and can supply onsite technicians to help enterprises with installations of Exchange Server in the or any area covered by Progent's engineers.
Excel PivotTable Development Firms
Microsoft Expert Office Excel 2013 Services
Progent's Microsoft-certified Office Excel and Office 365 Excel consultants offer a wide variety of online services to assist you to plan, develop, test, install, manage, and debug business applications based on any release of Microsoft Excel, including Excel Online and Microsoft Office 365 Excel. Progent can assist your business to upgrade your legacy Excel applications to the newest releases of Excel, integrate Excel with iOS-based iPhones and iPads and Android smartphones and tablets, and resolve compatibility issues between various versions of Office Excel. Progent offers as-needed support to organizations who need a fast fix to a specific problem associated with Excel and Progent also offers comprehensive project management support for migrating or developing mission-critical applications built on Office Excel. Progent's cost-effective webinar training for Excel can be custom tailored to address the special requirements of individual users or groups.
Remote Computer Support Engineer
Phone Support Integration Services
For mid-size companies looking for IT consulting services, Progent offers a variety of options including on-site help, remote assistance, phone-based Help Desk, 24x7 support with remote system monitoring, emergency staff augmentation, site relocation services, software programming, and expert consultation. For medium-size businesses in California or other regions serviced by Progent's field engineers, Progent provides professional onsite help for fixing technical issues quickly and economically.
Supplemental Help Desk Remote Consulting
Top Remote Support Virtual Helpdesk
Progent's Network Helpdesk Outsourcing Services for desktop technical support are designed especially for small businesses who require fast availability of a Help Desk Service Center with professional telephone support and full escalation options but who have to operate within a modest network support budget. Key features of Progent's Help Desk Outsourcing Support Services include: Help Desk Phone Support, Optional Remote Access Provisioning, System Evaluation, Expert Prioritization, Virtual Help Desk Support, Per Minute Billing, and Help Desk Call Center Software Selection and Integration.
CISM Security Management Engineers
CISM Certified Security Management Engineers
Progent offers the support of CISM Premier security professionals. The Certified Information Security Manager (CISM) organization defines the core capabilities and global standards of skill that IT security managers are required to learn. CISM provides business management the assurance that those who have earned their CISM certification have the experience and knowledge to provide efficient security management and consulting consulting.
IT Consulting Remote Employees IP Voice
Support Services Remote Workers VoIP
Progent can help small and mid-size businesses to configure VoIP solutions to give their at-home workers the advantage of transparent access to the corporate phone network.
Top Linux Online Consultancy
Solaris Remote Consulting
Progent offers national urgent help and consulting services for businesses that operate Solaris networks or whose information systems feature a mix of Solaris and Microsoft Windows technology. Online technical support offers optimum return for your IT dollar by protecting user productivity and shortening the hours charged for network repair services. Advanced online access technology and experienced technicians and engineers allow Progent to handle most IT problems without squandering time and money by going to your location. In most of situations your network issues can be remediated by telephone or via a combination of telephone support and remote network analysis. Progent can make available Cisco certified CCIE infrastructure experts and CISM certified security professionals to help you with the toughest system problems.
Microsoft Certified Google Cloud hybrid integration Integration Companies
Specialist Hybrid cloud solutions
Progent can help your it team to design and administer hybrid environments that can include Windows and Linux systems and applications in either cloud-centric systems or in hybrid topologies that combine on-premises resources along with cloud services. To help you to integrate public clouds with physical datacenters, Progent offers a variety of public cloud integration support services such as Microsoft Azure hybrid cloud planning and integration services, Amazon AWS cloud migration, and Amazon Web Marketing Service programming and debugging. Progent has two decades of background providing high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and affordably.
Enterprise Information Technology Outsourcing Firms
Sarbane Oxley Compliance Consultant
For large organizations, Progent can leverage internal IT staffs by providing world-class experience in supporting critical Microsoft and Cisco technologies. Progent's certified professionals offer Enterprise Active Directory help, Exchange Server 2010 integration, SharePoint Server expertise, and Microsoft SQL Server help. For the nationwide or worldwide enterprise with branch offices, Progent can perform as a transparent nearby supplement of enterprise IT management. Progent’s enterprise consulting services include company-wide security, online branch office support, system architecture, Sarbox compliance, project planning, and top-level support for multi-site network environments powered by Enterprise Windows. Progent can offer on-site engineers and specialists to assist with a campus relocation or office move, or a network architect to help with building or utilizing an Internet Data Center or co-location site.
IT Services Modern Network Security
ProSight Ransomware Recovery Online Support
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior-based machine learning technology to guard endpoints as well as servers and VMs against new malware assaults such as ransomware and file-less exploits, which easily get by legacy signature-based AV products. ProSight ASM protects on-premises and cloud resources and provides a single platform to manage the complete malware attack lifecycle including filtering, identification, containment, cleanup, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks.
Award Winning Consultant Virtual Server Technology
Online Troubleshooting Server Virtualization
By using virtual servers, businesses are able to operate many virtual machines on a single physical server. Virtual server technology enables businesses to enjoy all the advantages of server isolation, while avoiding the expense that goes with purchasing extra server hardware. Virtual servers are the enabling technology for building private clouds, which offer major advantages such as reducing the costs of hardware, datacenter facilities, and administration while enhancing information protection, network availability, and disaster recovery. Other key server management technologies include server monitoring software, Windows Server Update Services, and remote system management hardware. Progent's professional server management experts can assist you in all areas of server virtualization and administration to enable your business to contain expenses and save time.
Microsoft Virtual Server Administration Consultants
Remote Microsoft Virtual Server 2005 Consulting Services
Microsoft Virtual Server 2005, run on the Microsoft Windows Server operating system and powered by technology originally developed by Connectix, delivers the power necessary to accomplish server consolidation, software upgrade, and server quarantine tasks through virtualization technology in an enterprise-class computing network with advanced expandability, manageability, and availability. Microsoft has aimed Virtual Server at businesses who want to improve ROI in software development and piloting, migration from legacy mission-critical software, and hardware consolidation. Progent's skilled Virtual Server consultants can help your company to assess and integrate Microsoft Virtual Server 2005.
Top Windows and Solaris Network Consultant
Computer Consultants UNIX with Windows
If your business has a UNIX, Linux, or Sun Solaris network or a multi-OS IT environment, Progent's CISM and ISSAP-premier consultants can assist your entire enterprise in a wide array of security topics such as security administration practices, security design and models, connection management systems and techniques, applications development security, business processes security, hardware security, telecommunications, network and web security, and business continuity preparedness. CISM and CISSP stipulate the fundamental skills and international standards of knowledge that network security managers are expected to possess. These accreditations offer IT management the assurance that those who have achieved their CISM or CISSP certification have demonstrated the background and knowledge to offer world-class security management and consulting help.
Consultants Windows 10
24x7x365 Microsoft Support Outsourcing Windows 10 Trusted Boot
Progent's Windows consulting experts can help organizations of any size to evaluate Windows 10 or to upgrade to Windows 10 from an older version of Windows. Online and on-premises evaluation and migration services for Microsoft Windows 10 offered by Progent's experts include Return on Investment analysis, project supervision, compatibility testing, test lab systems, Hyper-V virtualization strategies, Cloud and hybrid integration, mobile device management, teleworker connectivity, data and identity security, streamlined provisioning and administration, infrastructure design, Wi-Fi support, disaster recovery planning, group and personal training for IT support personnel and end users, and ongoing Call Center support services.
Microsoft Windows 10 OneDrive IT Services
Windows 10 MDT Professional
Progent's Microsoft-certified consultants can assist organizations of all sizes to assess Windows 10 or to migrate to Windows 10 from an older version of Windows. Remote and on-premises evaluation and upgrade support for Microsoft Windows 10 offered by Progent's consultants include Return on Investment analysis, project management, application compatibility testing, pilot systems, Hyper-V virtualization architecture, Cloud integration, mobile management and synchronization, telecommuter connectivity, data and identity security, streamlined provisioning and management, network optimization, wired/wireless convergence, business continuity planning, custom training for network management staff and end users, and post-migration Call Center support services.
Exchange 2007 Remote Troubleshooting
Consultants Exchange 2007 Server
Progent's Microsoft certified support team can help you design and implement a smooth in-place Exchange Server 2007 upgrade plan that avoids network disruption, simplifies long-term service demands, and makes your Exchange 2007 Server easy to administer. For complicated multiple server or multi-site upgrades, Progent has the background to finish your move rapidly and economically. Progent's Exchange Server 2007 help, repair, and consulting offerings include assistance with the configuration of outside vendor enhancements of Microsoft Exchange Server 2007 that are best aligned to your business goals.
Integration Support Office 365 and iPhones
Microsoft Experts Technology Consulting Services Office 365 hybrid solutions for Exchange
Microsoft has made a strong effort to enable seamless hybrid networks that integrate Office 365 and local Exchange deployments. This allows you to have specific mailboxes hosted at your corporate datacenter or private cloud and other mailboxes hosted by Office 365. Progent's Microsoft-certified Exchange consultants can help you with any facet of designing, implementing and debugging your hybrid Exchange solution. Progent's Exchange consultants can deliver as-needed expertise to help you resolve challenging technical bottlenecks and also offer comprehensive project management outsourcing or co-sourcing to ensure your hybrid Office 365 initiative is successfully completed on time and on budget.
Top Quality Windows Server 2012 R2 Live Migration Support Services
Technology Consulting Windows Server 2012 R2 Server Manager
Progent's Microsoft-certified consultants can help you to evaluate the advantages of Windows Server 2012 R2 for your organization, develop test systems and rollout strategies, optimize your network infrastructure for on-premises, multi-location, private or public cloud-based, and hybrid environments, train your IT management staff, create a corporate-wide security plan, streamline IT administration, assist with creating applications, and build and validate a DR/BC plan.
Exchange Server 2007 Outsourcing
Exchange Server 2007 Consulting
Progent's expert consultants can help you define and deploy a smooth in-place Exchange Server 2007 upgrade strategy that avoids productivity downtime, reduces long-term support requirements, and makes your Microsoft Exchange 2007 Server easy to administer. For complicated multi-server or multi-location upgrades, Progent offers the background to complete your move quickly and economically. Progent's Exchange Server 2007 support, troubleshooting, and design services include expertise with the configuration of third-party enhancements of Exchange Server 2007 and the creation of unified messaging implementations powered by Microsoft Exchange 2007 Server.
Microsoft LCS Server Specialist
Emergency Microsoft LCS Server IM Online Support Services
MS Communications Server delivers Instant Messaging and presence in an extensible, enterprise-grade package offering enhanced protection, transparent compatibility with popular Microsoft products, an extendable, industry-standard development platform, and support for regulatory requirements such as HIPAA, Sarbanes-Oxley, and GLB. Your organization can realize lower costs and elevated operational efficiencies, increased individual productivity, and better IP security with this simple-to-administer, highly available solution. Successful deployments of Office Communications Server call for extensive planning and thought before roll out. Progent's Microsoft-authorized consultants can provide the skill necessary to deliver all the benefits of Microsoft Office Communications Server across your whole corporation.
Microsoft SQL Server 2019 Remote Consulting
SQL Server 2019 and Hyper-V Engineer
Progent's certified SQL Server 2019 consultants can help your organization to assess the business case for migrating to SQL Server 2019 and can provide rapid remote or onsite contact with consulting experts in system design and deployment, software programming, SQL Server management, and cybersecurity.
Microsoft Certified Partner Online Help ISA 2004 Server
ISA 2000 Server Information Technology Consulting
Progent's certified ISA Server 2004 consultants have extensive backgrounds with Internet Security and Acceleration Server configuring Microsoft ISA Server-based security installations for information systems with multiple offices, mobile users, and mission-critical eCommerce applications. Progent's ISA Firewall experts can assist your company in planning and deploying an installation of ISA Server 2000 or ISA Server 2004 that supports your information security requirements without overly limiting your network productivity. Progent's consulting professionals can help you upgrade from Microsoft Proxy Server from Microsoft ISA 2000 to ISA 2004 Enterprise Edition Server, Microsoft ISA 2004 Standard Edition Server, or any later editions of ISA Server.
24-Hour Online Consulting Solaris
UNIX Specialist
Progent's Sun Solaris family support experts provide small companies and software developers assistance with managing and maintaining Sun Solaris environments that coexist with Microsoft-powered networks. Progent can give your organization contact with Sun Solaris consultants, support professionals premier by Microsoft and Cisco, and security specialists with CISA and CISSP credentials. This broad array of experience provides you with an easy single source to help you build and maintain a protected and reliable mixed-platform network and communications infrastructure that allows Solaris and Microsoft coexistence by combining Microsoft Windows with popular variants of UNIX including Mac OS X, Solaris, AIX UNIX from IBM, HP-UX, Berkeley UNIX (BSD), SCO UNIX, and SGI/Irix or leading Linux variations such as RedHat Linux, SUSE, CentOS Linux, Ubuntu Linux, PCLOS, fedora, Gentoo Linux, Mandriva Linux, Debian-GNU, and Slackware Linux.
Small Office Network Repair Service
Small Business Network Consulting Services
For small businesses considering Progent's IT outsourcing, consulting, or troubleshooting offerings, call 800-993-9400 or send email to information@progent.com.
Office 365 and iOS On-site Technical Support
Office 365 AD Connect Troubleshooting
Microsoft has made a strong effort to enable transparent hybrid ecosystems that integrate Office 365 Exchange Online and on-premises Exchange deployments. This permits you to have certain mailboxes hosted at your on-premises datacenter or private cloud and other mailboxes resident on Office 365. Progent's Microsoft-certified consulting team can help you with any facet of planning, implementing and debugging your hybrid Exchange network. Progent's Exchange specialists can deliver occasional support to help you resolve stubborn technical issues and also offer comprehensive project management outsourcing to ensure your hybrid Office 365 solution is completed on time and within budget.
Internet Security and Acceleration Server 2006 Online Consulting
Microsoft ISA Server 2006 Consultant Services
Secure Application Publishing with ISA Server 2006 allows more control over intranet applications while enabling enhanced efficiency by making these resources accessible to authorized remote users. Internet Security and Acceleration Server 2006 can guard corporate applications, services, and data across all network components with stateful packet inspection and comprehensive publishing wizards. Progent's Microsoft-certified ISA Server consultants can help you plan, deploy, set up, and maintain ISA Server 2006 on your system so your company benefits from a smart and affordable balance of protection, productivity, and performance.
Professionals Small Business WAP371
Small Business WAPs Computer Engineer
Cisco's Small Business 100, 300 and 500 family of APs are Linux-based units intended as entry-level Wi-Fi APs for light workloads. Progent's Cisco CCIE-certified wireless network infrastructure experts can provide online or onsite configuration and troubleshooting support to assist you to design, configure, upgrade, optimize, manage and debug Cisco Small Business wireless access point environments of any scale or architecture.
Microsoft Certified Expert Outsourcing Forefront Threat Management Gateway 2010
IT Consultants Forefront TMG Firewall
Forefront Threat Management Gateway 2010 builds on the powerful security technologies of Internet Security and Acceleration Server and offers a easily managed Internet gateway that acts as a one-server solution for a variety of security features including an application and network layer firewall, URL filtering, malware inspection, IPS, application proxy, Virtual Private Network control, and HTTP/HTTPS inspection. Forefront Threat Management Gateway 2010 provides comprehensive web security reporting features, permits custom reports powered by SQL Server, works with Active Directory to simplify policy enforcement, and can be deployed as a virtual machine to cut expenses and improve recoverability. Progent's Microsoft-certified consultants can assist you to plan and carry out test and production deployments; integrate Microsoft Forefront TMG 2010 with Windows 2008 R2, AD, SQL Server, Microsoft Exchange Server, and Microsoft SharePoint 2010; install Microsoft Forefront Threat Management Gateway to run on a virtual server with Windows Hyper-V; and deliver continuing consulting and repair services. Progent can also assist you to migrate economically to Forefront Threat Management Gateway 2010 from ISA Server.
Microsoft Azure IPsec configuration Engineer
Cisco Certified Microsoft Azure cloud integration Programmer
Progent can help businesses of any size to migrate all or part of their computing infrastructure to Microsoft Azure. This can simplify IT management and lower hardware expense. Microsoft Azure offers a wealth of public cloud services and Progent can assist you to evaluate the benefits and restrictions of different cloud networking models you can use with Azure. Progent can show you how to manage cloud-resident or hybrid cloud and on-premises applications and resources and ensure you avoid the typical errors small companies make when moving to a public cloud. Progent can assist you to set up cloud servers on Azure Virtual Machines, use VHD storage with Azure Storage, handle authentication with Azure Active Directory, and automate backup-and-recovery mechanisms with Azure Backup. Progent can also assist you to configure firewalls and VPN tunnels and also to manage iPhones and iPads and Android smartphones and tablets.
Juniper J Series Gateway Consultant
Juniper J Series Gateway Security Organizations
Progent's Juniper-certified network engineers can assist your organization to design and carry out the installation of Juniper J Series firewall/VPN routers, configure security policies and fault-tolerant redundancy, and provide ongoing technical consulting and troubleshooting services.
information Systems Audit Juniper SSL VPN Router
Protect Juniper SSL VPN Router
SSL VPN makes it possible to establish a secure Internet connection between an enterprise network and virtually any remote computer without the need for pre-installed client software. Progent's Juniper-certified consultants can help you design, manage, and troubleshoot SSL VPN solutions based on Juniper's AS Series of remote access appliances.
Open Now Wireless Case Study
Wireless Integration Example Application
Progent delivered a wireless networking environment that enabled a school to increase efficiency and eliminate the recurring costs of a dedicated wireline connection. Progent proposed a Proxim Tsunami wireless 60Mbps bridge. The low-cost building-to-building Proxim bridge is designed for connecting separate locations up to 2.5 miles apart and can extend to even greater ranges. This wireless alternative offered improved performance and dependability than simply amplifying the 802.11b wireless network, and since it utilizes the 5.8Ghz band it offered immunity to outside interference.
Locky ransomware recovery Consultants
Award Winning Engineers Locky ransomware recovery
Progent's seasoned ransomware recovery experts can assist your business to reconstruct an IT network damaged by a ransomware cryptoworm such as Ryuk, Dharma, NotPetya, or MongoLock.
ProSight domain expiration management Services
infrastructure documentation management Consultant Services
ProSight IT Asset Management is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and safeguard data related to your network infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be warned about impending expirations of SSL certificates or domains. By updating and organizing your network documentation, you can save as much as half of time thrown away trying to find critical information about your network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether you’re planning enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you require the instant you need it.
Word Support
Excel Development Group
Progent's team of application experts can provide in-depth consulting, custom development, deployment assistance, and webinar classes for popular business applications that address vital areas including ERP, financials, management reporting, web application design, and the MS Office suite of business productivity software. As a Microsoft Partner with decades of background providing advanced consulting and troubleshooting support online, Progent can assist small businesses anywhere in the United States to save the time and expense associated with travel and on-site visits without compromising the high quality of technical services.
Retail Management System Design and Installation
Solomon Troubleshooting
Progent can provide you with experts who can modify your Microsoft Business Solutions ERP, MRP, and financial system programs to match your unique business needs. Progent’s Microsoft-certified consultants offer experience in Microsoft Dynamics Microsoft Axapta, Microsoft NAV Business Management Software, Microsoft Solomon, and Microsoft Retail Management System. Progent also offers custom e-Commerce integration support for safe, corporate-wide resource sharing plus integration with CRM programs.
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