Fast Online Help for Montgomery Networks
For companies located in Montgomery or anywhere in Alabama, Progent provides remote support for information systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have delivered online troubleshooting to companies in every state in the U.S. (Check out testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE engineers to help with challenging infrastructure problems, as well as the services of CISA and CISSP-certified cybersecurity experts to help with advanced security architecture and troubleshooting jobs.
Progent's online support engineers offer exceptional leverage because they have the real-world background and have access to the advanced tools needed to solve most network issues quickly. This lowers direct costs because service calls require fewer billable minutes. Remote support also eliminates the expense of dispatching an engineer to your office. Your company benefits additionally in indirect costs by reducing or eliminating system downtime and associated losses resulting from business disruption, upset clients, idle employees, and distracted management. Progent's extensive remote consulting expertise is particularly important in environments that rely on public clouds for critical network infrastructure or applications like Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where onsite tech support may not be an option.
Progent's pricing policy for online help is designed to leverage your IT service investment. Progent bills on a per-minute basis for telephone-based assistance, so you pay exclusively for the services that you receive. Unlike many remote service companies, Progent imposes no service activation surcharge or minimum fees. Progent's one-minute granularity and simple model for pricing avoid scenarios where speedy. minor solutions manage to end up as major tabs. Progent's skill at solving technical issues quickly means your business spends less cash.
Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has fine tuned an array of optimized tools and field-tested processes that promote the maximum level of effectiveness for online help and troubleshooting for IT networks of any size. Progent offers safe VPN support for gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity enables the engineers of Progent's online support team to connect to your environment remotely without violating system security.
Progent's powerful customer support reporting application keeps extensive histories of all service that Progent's clients have been provided. Progent's team consultants have the benefit of the history of support rendered to each Progent client by any consultant. This archive of trouble tickets and repairs is structured as a quickly exploitable proprietary database that enables Progent's remote technical experts to share their knowledge company-wide to make sure that the efficiency of Progent's technical support grows over time. Progent's extensive list of accreditations and working associations with major vendors such as Cisco and Microsoft open up additional massive support databases and allow priority access to manufacturers' internal support staff so Progent's remote service specialists can arrive at the most efficient resolutions quickly.
Online technical services provided by Progent to businesses in Montgomery and throughout the state of Alabama include:
Certified Windows Expertise
Progent's Microsoft-expert online service experts can deliver network repair and consulting help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the expertise of consulting engineers who can help your company with a broad variety of platform support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
Microsoft Exchange Server 2019 integration,
Microsoft Exchange Server 2016 migration, Microsoft Exchange Server 2013 integration,
Exchange 2010 monitoring and support,
SharePoint 2019 planning and configuration, SharePoint 2016 migration support, Skype for Business Server planning and deployment consulting, Microsoft Lync Server 2013 management, and Office Communications Server upgrade,
Forefront TMG management and ISA Server maintenance, MS SQL Server 2017 consulting,
Microsoft SQL Server 2016 migration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Project Server Online training,
Microsoft Access Application Development,
SBS Server support, and
Windows Essentials migration and cloud integration.
Progent in addition offers a broad range of affordable desktop support services to assist your business to install, configure, repair, and manage desktop PCs and notebooks based on Microsoft Windows. Progent's PC desktop consulting services cover areas such as providing Windows 10 upgrade support as well as System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager cloud integration, and Microsoft Intune integration help to centralize the administration of your desktops along with your cloud-connected tablets and smartphones.
Contact a Cisco CCIE for High-level Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the premier recognition for network infrastructure consultants, and indicates a person's networking skills at the expert level. Cisco CCIEs know how to resolve the most difficult challenges associated with network design, integration, administration, security, and repair. CCIEs work with the highest priority with Cisco's internal support staff in analyzing anomalies with IOS Software network management tools and developing alternate approaches or identifying program patches. CCIEs provide exceptional value because their depth of experience enables them to resolve problems quickly. In common instances, less experienced service providers can struggle for many hours or even days with the same problems that a Cisco CCIE can resolve in minutes. Progent's Cisco CCIE engineers can interface to your computer system via state-of-the-art on-line troubleshooting technology in order to perform efficient, secure, and economical analysis and remediation.
Progent's Cisco-qualified CCIEs offer assistance with all of Cisco's market leading family of networking appliances by delivering consulting services such as:
CISM and CISSP Certified System Security Professionals
Progent's certified CISSP and CISSP-ISSAP cybersecurity consultants can provide a variety of security solutions to improve the immunity of your Windows, macOS and OS X, Linux network against assaults or help your business to recuperate rapidly following a serious breach. Security support services offered by Progent include: in depth network security and compliance audits utilizing tools such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Hydra; rapid recuperation from virus and worm attacks; integrating firewalls; building safe architectures for off-site and mobile communication; guarding your email system from spam and directory harvest attacks; and offering 24x7 proactive monitoring.
Progent can provide advanced remote support to help companies of all sizes integrate their IT infrastructure with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage hybrid environments that support Windows and Linux systems and applications in both cloud-based systems or in hybrid topologies that seamlessly combine physical resources along with public clouds. To assist you to incorporate public cloud services with networks, Progent offers a range of public cloud migration services such as Office 365 integration with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and deployment consulting, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of experience providing advanced consulting expertise online, and Progent can help you successfully carry out your cloud migration initiatives on schedule and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to orchestrate, automate and test a consistent process for recovering services quickly after an outage. Site Recovery Manager provides centrally managed and automated recovery, application mobility, plus non-intrusive site relocation, failback and re-protect. SRM also enables non-intrusive testing for disaster recovery, updates and patches and can produce audit reports to verify complete service restoration, validate SLAs and prove compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consultant to assist you to plan, deploy, test and manage a DR solution powered by VMware SRM.
Progent's VMware vSphere and vCloud consultants offer extensive experience of VMware vCloud Director, vRealize Automation, vRealize Orchestrator (vRO) and vCloud Suite tools for administering private and public cloud and hybrid cloud solutions that deliver high uptime, data security, and disaster recovery. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network architect to help you to build a completely virtualized Software Defined Data Center that can be set up or migrated instantly and administered with a high degree of automation regardless of the hardware used by the underlying network infrastructure.
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux consultants and Apple macOS and OS X specialists can provide phone-based support services to address a broad array of information technologies such as network infrastructure, messaging solutions, system and operational security, plus UNIX/Linux and Windows coexistence. For server hardware economization and easy administration in environments that combine Linux and Microsoft Windows, Progent can provide VMware integration and Citrix support. Progent can also help with migration from older applications to MS Windows or Linux-powered solutions. Progent's group-oriented approach to resolving network issues promotes quick escalation, when required, to engineers with task-relevant expertise to handle challenging scenarios. This expedites solutions of critical problems, minimizes network downtime, and cuts support costs.
Important Linux versions for which Progent offers expertise include:
Progent's ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent provides a selection of affordable, fixed-price managed services designed to enable small and mid-size organizations to utilize the same advanced technology used by many of the industry's leading corporations. The ProSight portfolio of IT management outsourcing services covers all key aspects of modern networking including email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure monitoring and management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior-based analysis tools to guard endpoint devices and physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which easily evade traditional signature-based anti-virus tools. ProSight ASM protects local and cloud-based resources and offers a single platform to automate the entire threat lifecycle including protection, detection, containment, remediation, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Filtering
ProSight Enhanced Security Protection services deliver economical multi-layer protection for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP offers firewall protection, intrusion alarms, endpoint management, and web filtering through leading-edge technologies packaged within a single agent managed from a single control. Progent's data protection and virtualization consultants can assist your business to design and implement a ProSight ESP deployment that addresses your organization's specific needs and that allows you demonstrate compliance with government and industry data security regulations. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for immediate attention. Progent's consultants can also help your company to install and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and medium-sized organizations an affordable and fully managed service for reliable backup/disaster recovery. Available at a fixed monthly price, ProSight DPS automates and monitors your backup processes and allows fast restoration of vital data, apps and virtual machines that have become unavailable or damaged as a result of component breakdowns, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's BDR specialists can deliver advanced expertise to configure ProSight Data Protection Services to to comply with regulatory requirements such as HIPPA, FIRPA, and PCI and, whenever needed, can assist you to restore your critical data. Learn more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top information security vendors to provide web-based control and world-class protection for all your email traffic. The hybrid structure of Progent's Email Guard combines a Cloud Protection Layer with an on-premises gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. Email Guard's cloud filter acts as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This decreases your vulnerability to external attacks and saves network bandwidth and storage. Email Guard's on-premises security gateway device adds a further level of analysis for inbound email. For outgoing email, the local security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The local security gateway can also help Exchange Server to track and protect internal email traffic that stays inside your security perimeter. For more information, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map, track, enhance and troubleshoot their connectivity appliances like routers and switches, firewalls, and load balancers plus servers, client computers and other networked devices. Using state-of-the-art RMM technology, WAN Watch ensures that network diagrams are kept current, copies and displays the configuration information of virtually all devices connected to your network, monitors performance, and generates alerts when problems are detected. By automating complex management activities, ProSight WAN Watch can cut hours off ordinary tasks such as network mapping, expanding your network, finding devices that require important updates, or isolating performance problems. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to help keep your IT system operating at peak levels by tracking the state of vital assets that power your business network. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your specified IT personnel and your Progent engineering consultant so that any looming problems can be addressed before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual host set up and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be ported easily to a different hardware solution without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and protect data related to your IT infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be warned automatically about impending expirations of SSL certificates or warranties. By cleaning up and organizing your network documentation, you can eliminate up to half of time spent searching for critical information about your network. ProSight IT Asset Management features a common location for holding and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether youíre planning enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size organizations to get an objective evaluation of the overall health of their information system. Powered by some of the top remote monitoring and management tools available, and overseen by Progent's world-class team of IT experts, ProSight Network Audits show you how well the configuration of your core infrastructure devices adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits such as a cleaner Active Directory (AD) system. Both versions also include a year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost management, improved compliance with government and industry security requirements, higher utilization of IT resources, faster troubleshooting, more reliable backup and recovery, and increased uptime. Read more about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone interview with a Progent information assurance consultant. The fact-finding interview is intended to assess your organization's ability to block or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information about your existing security profile and backup platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow industry best practices to build an efficient security and backup/recovery environment that meets your business needs. For additional information, visit The ProSight Ransomware Preparedness Report Service.
Additional Support Programs Offered by Progent
Progent offers the skills of world-class remote consulting professionals for special information technology projects. Progent's charges for ongoing consulting tasks are determined according to the level of expertise of the engineers involved. Progent's experience with these special areas of information technology allows clients to execute major initiatives within budget and on schedule. Progent's project-based remote engineering solutions include:
How Your Montgomery Company Can Contact Progent's Remote Support Experts
Help Desk Expertise
Progent's Help Desk Call Center support programs for companies with networks that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Help Desk Call Center services, shared Helpdesk support services, and Help Desk consulting.
Progent's Standard Help Desk Services provide smaller organizations an end-to-end solution that handles all facets of remote Level 1 desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent offers service desk support at a significant discount off Progent's normal Level 1 desktop support rates, and Progent offers the additional option of fast on-demand escalation to Level 2 and Level 3 experts to handle the most issues.
Progent's Help Desk consulting expertise can support you in establishing an efficient new Help Desk or improving your existing one, evaluating or enhancing Help Desk application software to handle the special requirements of your business, or adding occasional phone support staff to work with your in-house Call Center group during high-demand scenarios such as software transitions, major upgrades, or installing new applications.
Progent's Call Center staff of veteran information technology experts provides your workers in Montgomery or anywhere in the state of Alabama instant assistance from a dependable network service group with substantial background delivering phone support and remote diagnostics for IT systems that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's charter is to earn the Call Center the reputation as a major enabler of business success, and Progent's aim is to resolve and not merely report technical problems.
- Applications Support: Training, Custom Development, and Integration
Progent's Applications Experts Team can supply phone-based professional consulting support and education in specific application areas including Enterprise Requirements Planning, MRP, custom financial systems, and CRM. Progent also can deliver expertise, programming, and education for Microsoft business applications such as CRM, Microsoft Project, Office 365 Word, and Microsoft Office 365 Excel. To read additional information concerning Progent's consulting, custom programming, and training services, visit Progent's Business Application Experts Group.
- Centralized and Streamlined Management of Hybrid Cloud Environments
System Center 2016 unifies and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2016, Windows 10; seamless integration of heterogeneous environments that incorporate Linux, Hyper-V and VMware; and expanded public and private cloud support including closer integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer advanced remote and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to plan and install a new deployment of System Center 2016, expand or optimize your current one, migrate smoothly from a prior release of System Center, or debug your System Center solution.
- Remote Hybrid Network Monitoring Support
Progent can deliver organizations in Montgomery, or anywhere in the state of Alabama, online hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) expertise and System Center 2012 Operations Manager support. Progent can tune SCOM for your environment so your network maintenance is proactive rather than reactive. By spotting potential problems before they cause network outages, automated monitoring can head off disruptive and expensive information system crises. Progent can also use network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft Windows networks, or networks that support a combination of OS platforms.
To get in touch with Progent about urgent online help with Windows, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Nationwide Online Support, call 1-800-993-9400, or see Contact Progent.
For businesses and new ventures in Montgomery or anywhere in the state of Alabama, Progent's online network support specialists can provide professional and economical IT support whenever your company needs it. Long experience providing remote tech support has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting capability and to fine tune remote access technology to fix IT problems quickly while avoiding the cost and lost time that comes with on-site service calls.
Even if your Montgomery organization has a local independent consultant or employs an in-house organization that can deal with day-to-day computer issues, Progentís Microsoft and Cisco certified engineers can still provide an easy and transparent virtual extension of your on-site resources for situations when your regular service personnel either don't have the bandwidth or the knowledge to deal with unexpected network crises or particularly complex integration problems.
Details of Progent's Remote Computer Support for Montgomery
Progent's online support, remote troubleshooting, network security expertise, and network management services offer offices in Montgomery or throughout the state of Alabama unparalleled leverage for your IT budget. Whether you need one-time telephone help and remote troubleshooting or ongoing Help Desk call center services and system administration, Progent's professionals can deliver your organization world class IT support while allowing you to avoid the cost and hassle of carrying a full-service internal IT staff. Key features of Progent's online help services include:
- Immediate Phone Access to Microsoft Certified Experts
Progent's team of Microsoft-certified technicians can provide fast and affordable expertise to companies in Montgomery and is also ideal for customers in more remote regions of Alabama that lack consultants with in-depth expertise supporting Microsoft's latest family of server platforms. All Progent engineers have over 10 years of experience supporting Microsoft products. As a Microsoft Certified Partner consulting firm, Progent has access to a wide array of Microsoft support tools, technical databases, and continuing education.
- By the Minute Billing to Reduce Expenses
Progent offers remote support on a minute-by-minute basis, so you are charged only for the support you receive. Progent asks for no minimum fee for online support and asks for no ongoing subscription fee for support services delivered during regular working hours. This saves you from facing big invoices for quick fixes.
- Availability of Cisco Network Infrastructure Specialists
Progent's registered experts for Cisco offers access to authorized specialists with experience in designing, implementing, and troubleshooting networking environments powered by Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to build fast, high-availability, and secure connectivity for local and remote networking.
- Application Specialists Consulting
Progent's basic consulting services include technology integration, Microsoft Exchange Server consulting, system security design, and Help Desk sharing services. Progent's Application Experts group can provide world-class consulting support for specific application areas. Support available from the Application Experts Team covers:
Dynamics GP Consulting and Customization
Microsoft Project Expertise
Office 365 integration support
Office Excel and Microsoft Office 365 Excel Consulting and VBA Programming
Microsoft Office Word and Microsoft Office 365 Word Expertise
BI Reporting Consulting and Troubleshooting
Power BI Integration Services
UNIX, Linux and Sun Solaris Integration
MS SQL Server 2017 migration, SQL Server 2016 Application Design, and Microsoft SQL Server 2014 Application Programming and Troubleshooting
Oracle Management Support and Software Programming
MySQL Management Support and Application Programming
Apple Mac Help
Amazon MWS Programming and Debugging
By providing a convenient one-stop resource for network generalists and application experts, Progent can deliver fast, inexpensive, and thorough information technology solutions that match the unique needs of your company.
- State of the Art Remote Access Software
Secure remote access allows Progent's support professionals to observe precisely what your users see. This makes it possible to find quick solutions to problems that could otherwise require an expensive onsite service call. Sophisticated online connectivity software and experienced technicians combine to enable Progent to repair most IT issues rapidly and affordably. Progent is an industry leader in online support and remote network monitoring.
- Compatibility with Mainstream VPN Products
Progent can provide secure Virtual Private Network access for gateways from leading VPN vendors such as Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN online access enables the engineers at Progent's Technical Response Center to repair your system remotely without jeopardizing network security.
- 24x7 Service for Maximum System Uptime
For companies with line-of-business applications, Progent can provide optional round-the-clock remote technical services. Used in conjunction with remote 24x7 server monitoring based on MS Operations Manager, this service can help produce high system availability.
- Help Desk Outsourcing
Progent's Help Desk Call Center services are intended especially for budget-constrained organizations whose clients require immediate access to a Help Desk Call Center with effective phone support and complete escalation capability.
What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, range of IT experience, fine tuned remote support software, and understanding of corporate IT allow businesses to escape the limitations of exclusive dependence on smaller service organizations, individual freelance service providers, or limited internal resources.
Progent adds value by providing:
How Does My Business Begin Receiving Online Computer Help from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Premier Certified consultants average more than ten years of hands-on professional background, at the forefront of network service, executing a broad range of technical tasks for a large mix of businesses. Each Progent consultant shares a proven set of personal best practices which are combined into shared best practices training that Progent instills in its support staff. This guarantees that you get not just expert IT skills, but also a support engineer with field-tested approaches for applying technical knowledge to fix actual IT problems quickly.
- Value Pricing
Progent's pricing model is to bill for remote service and in-person visits per minute. Consequently, you pay exclusively for received services. Progent does not demand a higher rate for off-hours or urgent support, and inside California or in areas where Progent provides on-site service, Progent does not bill for travel time except for urgent support where on-site work is less than 4 hours. Also, Progent imposes no service activation charge and asks no retainer for support services provided during regular business hours. Many service firms impose large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with large invoices for fast repairs so you will not be tempted to permit minor problems to stay unaddressed.
- Information Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching clients to deal with technical issues that are within their scope, Progent can focus on offering high-value services where Progent faces little competition. Companies who work with trusted freelance consultants or who employ internal support staffs benefit when Progent transfers information about critical technology and proven processes to make their IT environments more robust, protected, and productive.
- Remote Server Monitoring with Microsoft Operations Manager
Progent is one of the only IT service companies to provide 24x7 system tracking services powered by MS Operations Manager. MS System Center Operations Manager allows your network support to be anticipatory instead of reactive. By revealing possible issues before they result in downtime, system monitoring can keep your IT network from stressful and costly service disruptions.
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, visit Immediate Online Support.