Fast and Affordable Remote Help for Montgomery Computer Systems
Immediate Phone Technical Support for Montgomery NetworksFor companies in Montgomery or anywhere in the state of Alabama, Progent provides remote technical support for information systems based on Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft Certified engineers have delivered remote troubleshooting to businesses in every state in the U.S. (Refer to recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-certified network specialists to handle challenging infrastructure problems, plus the assistance of CISSP-qualified security experts to handle advanced security design and troubleshooting jobs.

Progent's remote support experts provide excellent leverage due to the fact that they possess the practical experience and are equipped with the advanced technology needed to resolve most network problems rapidly. Efficient support lowers immediate expenses because service calls require fewer chargeable consulting minutes. Online help also eliminates the expense of sending an engineer to your site. Your company benefits additionally with indirect expenses by reducing or eliminating network outages and related costs due to business disruption, upset clients, idle employees, and distracted management. Progent's advanced online consulting expertise is particularly valuable in environments that depend on public clouds for vital network infrastructure or applications such as Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where onsite support may not be an alternative.

Progent's billing model for remote help is designed to stretch your network support dollar. Progent charges by the minute for phone consulting, so you pay exclusively for the services that you actually get. In contrast to typical online service firms, Progent requires no initialization fee or minimum payments. Progent's per-minute billing unit and simple model for billing avoid scenarios where speedy. minor fixes somehow turn into large invoices. Progent's skill at handling technical issues efficiently means you saves cash.

Progent's Online Consulting and Technical Support Expertise
Over time, Progent has refined a set of customized technologies and field-proven methodologies which allow the maximum level of efficiency for remote help and repair for computer networks of all sizes. Progent provides secure VPN support for gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity allows the experts of Progent's remote service group to link to your company's system remotely without compromising network security.

Progent's powerful technical support database application keeps comprehensive histories for the service that Progent's clients have received. Progent's authorized engineers have the benefit of the records of services provided to each Progent customer by any Progent engineer. This history of anomalies and responses is stored as a readily accessible internal knowledge base that enables Progent's online support experts to share their experiences company-wide to ensure that the value of Progent's support services grows over time. Progent's extensive list of certifications and working relationships with important technology companies such as Cisco and Microsoft make available other vast support databases and allow fast response from vendors' in-house support staff so Progent's online consulting specialists can arrive at the most efficient solutions in the least time.

Remote services offered by Progent to companies in Montgomery and anywhere in the state of Alabama include:

ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent offers a family of affordable, fixed-price managed services intended to enable small and medium-size businesses to benefit from the same advanced IT solutions used by some of the industry's top corporations. Progent's ProSight portfolio of network management outsourcing services covers all critical facets of information technology such as email content filtering, security and compliance, cloud-based backup and disaster recovery, infrastructure health monitoring, virtual server hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior-based machine learning tools to guard endpoints as well as physical and virtual servers against new malware assaults like ransomware and email phishing, which easily escape traditional signature-based AV tools. ProSight Active Security Monitoring protects local and cloud-based resources and provides a unified platform to address the complete malware attack progression including blocking, detection, mitigation, cleanup, and forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable in-depth security for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device control, and web filtering through leading-edge technologies incorporated within a single agent managed from a unified control. Progent's security and virtualization consultants can assist you to design and implement a ProSight ESP deployment that addresses your organization's specific needs and that helps you prove compliance with legal and industry data security regulations. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require immediate attention. Progent can also help your company to set up and verify a backup and restore solution like ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost and fully managed service for secure backup/disaster recovery. Available at a fixed monthly rate, ProSight DPS automates and monitors your backup processes and allows fast recovery of critical files, applications and VMs that have become lost or damaged as a result of component failures, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's BDR specialists can deliver world-class expertise to configure ProSight DPS to to comply with regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to recover your critical information. Learn more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top data security companies to provide web-based management and comprehensive protection for all your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. Email Guard's cloud filter acts as a first line of defense and keeps most unwanted email from reaching your security perimeter. This decreases your vulnerability to external threats and saves system bandwidth and storage space. Email Guard's onsite gateway device provides a further layer of analysis for incoming email. For outgoing email, the onsite gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and safeguard internal email traffic that stays within your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller businesses to diagram, track, reconfigure and debug their connectivity hardware like routers, firewalls, and load balancers plus servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are always updated, captures and manages the configuration information of almost all devices connected to your network, monitors performance, and sends notices when issues are detected. By automating tedious management and troubleshooting processes, WAN Watch can knock hours off ordinary tasks such as making network diagrams, expanding your network, locating devices that require important updates, or resolving performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your network operating efficiently by tracking the health of critical computers that power your information system. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your designated IT staff and your Progent engineering consultant so that all potential problems can be resolved before they can impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual host set up and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the applications. Because the environment is virtualized, it can be ported immediately to a different hardware environment without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and safeguard data related to your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be warned about impending expirations of SSL certificates or warranties. By cleaning up and managing your network documentation, you can save up to half of time wasted trying to find critical information about your network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether youíre making improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size businesses to get an unbiased assessment of the overall health of their information system. Powered by some of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class team of IT experts, ProSight Network Audits show you how well the configuration of your core infrastructure devices conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI such as a cleaner Active Directory (AD) system. Both also come with one year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler network management, improved compliance with data security standards, higher utilization of IT resources, faster problem resolution, more reliable backup and restore, and less downtime. Learn more about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone interview with a Progent backup/recovery expert. The interview is designed to help evaluate your organization's preparedness to stop or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information concerning your existing AV defense and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow best practices to build a cost-effective security and backup environment that aligns with your company's needs. For details, see Progent's ProSight Ransomware Preparedness Report.

Special Consulting Programs Offered by Progent
Progent can provide the services of world-class remote consulting professionals for contract information technology programs. Progent's charges for longer-term consulting projects are set based on the level of expertise of the consultants assigned. Progent's experience with these important fields of information technology allows clients to complete critical initiatives economically and on time. Progent's special remote consulting solutions include:

  • Help Desk Expertise
    Progent's Call Center service offerings for organizations with networks based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk services, co-managed Help Desk services, and Helpdesk consulting. Progent's Standard Help Desk Services offer small organizations an end-to-end solution that handles all facets of remote Level 1 desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Progent provides help desk services at a significant discount from Progent's normal desktop support rates, and Progent offers the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to handle the most issues.

    Progent's Help Desk Call Center consulting services can guide you in building an efficient new Help Desk Call Center or enhancing your current organization, identifying or modifying Help Desk Call Center software to address the unique requirements of your business, or providing temporary phone support staff to work with your existing Help Desk Call Center group during demanding situations like software migrations, mass updates, or rolling out new business software.

    Progent's Help Desk team of veteran network experts offers your clients in Montgomery or anywhere in the state of Alabama instant access to a large support resource with extensive background offering telephone-based help and online troubleshooting for networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's mission is to earn the Help Desk Call Center recognition as a significant contributor to business performance, and Progent's intent is to solve instead of merely report IT issues.

  • Business Applications Services: Education, Development, and Problem Solving
    Progent's Applications Experts Group provides remote and in-depth consulting support and training in specific business application areas such as ERP, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can provide expertise, custom programming, and education for Microsoft applications such as CRM, Office Project, Office 365 Word, and Microsoft Office 365 Excel. To learn additional information about Progent's consulting, customization, and education services, see Progent's Applications Experts Team.

  • Unified and Automated Management of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks through comprehensive support for Windows Server 2016, Windows 10; seamless management of multi-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Intune for Apple iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer advanced remote and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to design and install a new implementation of System Center 2016, expand or optimize your current one, migrate efficiently from a prior version of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring Services
    Progent offers organizations in Montgomery, or anywhere in the state of Alabama, remote IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure Operations Manager to suit your environment so that your IT maintenance is proactive and automated. By uncovering looming trouble spots before they cause network outages, remote monitoring can avoid inconvenient and expensive information system breakdowns. Progent can also use system monitoring products such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X systems, Windows environments, or networks that support a variety of OS platforms.
How Your Montgomery Business Can Contact Progent's Remote Support Experts
To get in touch with Progent about urgent phone-based support with Microsoft, Apple macOS and OS X, or Linux computer systems, go to Progent's Urgent Online Help, telephone 1-800-993-9400, or visit Contact Progent. For organizations and new businesses in Montgomery or throughout the state of Alabama, Progent's online computer support engineers can provide expert and cost-effective system support the instant your business needs it. Long experience delivering online technical assistance has earned Microsoft Partner status for Progent's consultants and has allowed Progent to acquire high-end troubleshooting skills and to fine tune remote connectivity technology to solve network problems quickly while avoiding the cost and lost time that comes with on-site support calls.

Even if your Montgomery business works with a local independent consultant or employs a full time IT staff that know how to deal with common computer problems, Progentís Microsoft and Cisco certified engineers are available to provide an easy and seamless virtual extension of your on-site resources in cases when your regular IT support personnel either don't have the time or the knowledge to address sudden network crises or especially complicated integration projects.

Features of Progent's Online Computer Support for Montgomery
Progent's online support, remote troubleshooting, system security expertise, and system management services give offices in Montgomery or throughout the state of Alabama unparalleled leverage for your support budget. Whether you need occasional phone support and Internet-based troubleshooting or full-time Help Desk call center support and network administration, Progent's professionals can provide your company enterprise-level IT support while permitting you to avoid the expense and administration overhead of carrying a full-service in-house IT staff. Highlights of Progent's online help services include:

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner support company and Progent's head count, range of IT experience, refined support tools, and understanding of enterprise networking enable companies to escape the pitfalls associated with exclusive dependence on smaller service organizations, individual freelance service providers, or limited in-house IT help.

Progent adds value by providing:

How Does Our Company Start Getting Online Technical Help from Progent?
To initiate Progent's online help services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, go to Immediate Network Support.