Fast Remote Support for Montgomery Alabama IT Networks
For companies in Montgomery Alabama, Progent provides remote help for computer systems powered by Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier engineers have delivered online support to businesses in every state in the United States. (Refer to recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified engineers to help with challenging infrastructure problems, as well as the services of CISA and CISSP-accredited security consultants to handle advanced security architecture and diagnostic issues.
Progent's online support engineers offer exceptional leverage due to the fact that they possess the practical background and have access to the advanced tools needed to resolve the majority of information system issues quickly. This lowers direct costs since service calls accumulate minimal billable minutes. Remote support also eliminates the expense of dispatching an engineer to your office. Your organization benefits additionally in indirect costs by reducing or avoiding system downtime and related costs resulting from business disruption, disgruntled clients, unproductive employees, and de-focused management. Progent's advanced remote technical support know-how is particularly helpful for organizations that rely on public clouds for critical infrastructure or applications like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises support may not be an option.
Progent's billing policy for remote support is designed to leverage your IT service investment. Progent bills by the minute for telephone-based assistance, so you are charged only for the support that you actually get. Unlike many online service companies, Progent imposes no startup surcharge or minimum fees. Progent's one-minute granularity and simple policy for billing do away with scenarios where speedy. minor solutions somehow end up as large invoices. Progent's penchant for solving technical issues quickly means your business saves cash.
Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has mastered an arsenal of optimized tools and field-tested processes which ensure the highest level of effectiveness for remote help and troubleshooting for information systems of all sizes. Progent provides secure VPN support for gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access allows the experts of Progent's online support team to link to your company's network remotely without compromising system security.
Progent's sophisticated service reporting application includes detailed histories for the support that Progent's clients have received. Progent's authorized engineers have access to the records of support provided to every Progent customer by any Progent engineer. This database of trouble tickets and fixes is stored as a quickly exploitable proprietary knowledge base that permits Progent's remote support professionals to share their knowledge company-wide to make sure that the value of Progent's support improves over time. Progent's advanced accreditations and working relationships with major industry leaders such as Cisco and Microsoft make available additional massive technical support databases and allow quick response from manufacturers' in-house support staff so Progent's online service specialists can arrive at the best solutions quickly.
Online support provided by Progent to clients in Montgomery Alabama include:
Authorized Microsoft Windows Expertise
Progent's Microsoft-premier online support professionals can deliver network problem solving and consulting help for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the assistance of consulting professionals who can assist your company with a broad variety of platform support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
MS Exchange 2019 Server deployment,
Microsoft Exchange 2016 planning and deployment, Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server 2019 design and integration, SharePoint Server 2016 migration and hybrid deployment expertise, Microsoft Teams planning and integration, Microsoft Skype for Business Server planning and deployment support, Microsoft Lync Server 2013 management, and Microsoft Office Communications Server upgrade,
Microsoft Forefront TMG administration and ISA Server maintenance, MS SQL Server 2019 integration consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server and Project Server Online planning,
Microsoft Access Programming,
SBS Server support, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a wide range of cost-effective desktop services to help you company to deploy, integrate, troubleshoot, and manage workstations and notebooks powered by Windows. Progent's PC desktop consulting services include offering Microsoft Windows 10 upgrade support as well as System Center 2012 Configuration Manager design and installation, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune consulting to centralize the management of your PCs along with your web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the top accreditation for network infrastructure engineers, and indicates a consultant's technical knowledge at the master level. Cisco CCIEs know how to deal with even the most difficult challenges occurring in network infrastructure design, deployment, administration, compliance, and repair. Cisco CCIEs operate with the highest priority with Cisco's in-house engineers in isolating anomalies with Cisco IOS Software network management utilities and developing workarounds or locating program patches. Cisco CCIEs are an excellent value since their deep experience enables them to find solutions for problems quickly. In typical instances, less qualified engineers can wrestle for hours or days with identical tasks that a CCIE can dispose of in a few minutes. Progent's Cisco-qualified CCIE engineers can communicate with your computer system via state-of-the-art remote support tools in order to provide quick, safe, and economical diagnosis and repair.
Alabma State Contact Information:
Progent offers consulting services and onsite technical support throughout Alabama.
Progent locations in Alabma State
Progent's CCIEs offer help for the complete line of Cisco's industry-leading family of networking appliances by providing services that include:
CISM and CISSP Premier System Security Professionals
Progent's certified CISM and CISSP cybersecurity experts can provide a variety of system protection services that can bolster the safety of your Windows, Apple macOS and OS X, Linux network against attacks or assist your business to recuperate quickly after a damaging breach. Security consulting services available from Progent cover comprehensive information security and compliance analysis using tools such as GFI LANguard, AMAP Application Scanner, and products from Solar Winds tools and Nikto; quick recuperation from virus and worm attacks; installing firewalls; designing safe mechanisms for off-site and mobile access; securing your email infrastructure from spam and directory harvest attacks; and initiating round-the-clock proactive monitoring.
Hybrid Cloud Integration Solutions
Progent can provide expert online consulting services to help companies of any size connect their information networks with leading public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can help your it team to plan and manage cost-effective ecosystems that can include Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid architectures that combine local IT assets as well as public cloud services. To help you to incorporate public clouds with networks, Progent can provide a range of public cloud migration support services that include Office 365 Exchange Online integration with on-premises Exchange,
Azure hybrid cloud planning and integration services, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than two decades of background delivering high-level consulting expertise online, and Progent can help you complete your cloud migration projects quickly and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that lets you specify, automate and test a repeatable workflow for restoring services rapidly following an outage. Site Recovery Manager supports centrally managed and automated recovery, application mobility, plus transparent site relocation, failback and site re-protect. Site Recovery Manager also supports transparent testing for disaster recovery, upgrades and patches and can produce reports to verify full service recovery, validate SLAs and prove compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consultant to help your organization to design, deploy, test and manage a DR solution powered by VMware SRM.
Progent's VMware vSphere and vCloud experts have extensive experience of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for managing private and public cloud and hybrid cloud environments that deliver high availability, data security, and disaster recovery. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network architect to assist you to build a completely virtualized Software Defined Data Center that can be provisioned or re-purposed in minutes and managed with a high level of automation regardless of the hardware used by the underlying network infrastructure.
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux consultants and macOS and OS X technology specialists offer phone-based consulting services to address a broad spectrum of information technologies such as system infrastructure, email systems, network and operational security, plus UNIX/Linux and Windows coexistence. For server economization and simplified management in environments that include Linux-based systems and Microsoft Windows, Progent offers VMware vSphere consulting and Citrix support. Progent can also assist with migration from legacy systems to MS Windows or Linux-based environments. Progent's group-oriented approach to resolving network problems promotes quick escalation, when required, to engineers with appropriate expertise to handle complex situations. This accelerates solutions of critical problems, reduces lost productivity, and cuts service expense.
Important Linux versions for which Progent offers expert support include:
ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent offers a family of affordable, fixed-price managed services designed to allow small and medium-size businesses to utilize the same best-of-breed technology deployed by many of the world's top enterprises. The ProSight portfolio of outsourced network management services covers all critical aspects of modern networking such as email protection, security and compliance, cloud-based backup and disaster recovery, network infrastructure monitoring and management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior-based machine learning technology to guard endpoint devices as well as physical and virtual servers against modern malware assaults like ransomware and email phishing, which easily evade legacy signature-matching anti-virus tools. ProSight ASM protects local and cloud-based resources and provides a single platform to automate the entire malware attack progression including protection, identification, containment, remediation, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection managed services offer ultra-affordable multi-layer security for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, endpoint control, and web filtering via leading-edge tools packaged within a single agent accessible from a unified control. Progent's data protection and virtualization consultants can help your business to design and configure a ProSight ESP deployment that meets your organization's unique needs and that allows you prove compliance with legal and industry information protection standards. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for immediate action. Progent can also help you to install and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost end-to-end service for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight Data Protection Services automates and monitors your backup processes and allows fast restoration of vital data, applications and VMs that have become lost or damaged due to component breakdowns, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or to both. Progent's cloud backup specialists can deliver advanced support to set up ProSight DPS to to comply with regulatory requirements such as HIPAA, FIRPA, and PCI and, whenever needed, can assist you to recover your business-critical data. Read more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading data security vendors to provide web-based management and comprehensive protection for your inbound and outbound email. The hybrid structure of Progent's Email Guard integrates cloud-based filtering with an on-premises security gateway appliance to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer acts as a preliminary barricade and blocks most threats from making it to your security perimeter. This reduces your exposure to external threats and conserves system bandwidth and storage space. Email Guard's on-premises gateway appliance adds a further level of analysis for inbound email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Exchange Server to track and safeguard internal email traffic that stays within your corporate firewall. For more details, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller businesses to map, track, enhance and debug their connectivity hardware like switches, firewalls, and access points as well as servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept updated, captures and displays the configuration of virtually all devices connected to your network, tracks performance, and generates notices when problems are detected. By automating time-consuming management and troubleshooting processes, WAN Watch can knock hours off common tasks such as network mapping, reconfiguring your network, locating devices that require important updates, or resolving performance problems. Learn more about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management technology to help keep your network running efficiently by checking the state of vital computers that drive your information system. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your designated IT staff and your Progent engineering consultant so that all looming problems can be resolved before they can impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual host set up and maintained by Progent's network support professionals. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the applications. Since the system is virtualized, it can be moved easily to a different hosting environment without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and protect data about your network infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your network documentation, you can save up to half of time wasted searching for critical information about your network. ProSight IT Asset Management features a common location for storing and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether youíre planning improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need when you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size organizations to get an objective evaluation of the overall health of their information system. Based on a selection of the top remote monitoring and management tools in the industry, and supervised by Progent's certified group of IT professionals, ProSight Network Audits help you see how closely the deployment of your essential infrastructure devices conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits such as a more manageable Active Directory environment. Both versions also come with a year of cutting-edge remote network monitoring and management. Benefits can include simpler network management, better compliance with government and industry security standards, higher utilization of IT resources, quicker problem resolution, more dependable backup and restore, and increased uptime. Learn more information about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone discussion with a Progent backup/recovery consultant. The interview is designed to help assess your company's preparedness either to stop or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information about your current antivirus tools and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow best practices to build an efficient AV and backup/recovery environment that aligns with your company's requirements. For details, refer to The ProSight Ransomware Preparedness Report Service.
Special Support Services Available from Progent
Progent can provide the skills of world-class remote consulting professionals for special IT projects. Billing rates for longer-term development or consulting tasks are set based on the level of expertise of the consultants assigned. Progent's experience with these important areas of information technology allows clients to complete critical projects within budget and on schedule. Progent's project-based online engineering solutions include:
How Your Montgomery Company Can Contact Progent's Online Support Professionals
Help Desk Call Center Support
Progent's Help Desk support alternatives for businesses with networks based on Windows, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Help Desk Call Center services, co-managed Help Desk support services, and Helpdesk consulting.
Progent's Standard Help Desk Services provide small businesses an end-to-end solution that manages all facets of online Level 1 desktop technical support from initial requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Progent provides call desk services at a significant discount off Progent's regular Level 1 desktop service rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to handle the most problems.
Progentís Help Desk Co-management services make it possible for your business to split the load for Help Desk support transparently between your in-house IT staff and Progent's large roster of seasoned desktop support engineers and subject matter experts. Progentís Help Desk Co-management service is an advanced support solution based on the top PSA platform for handling end-user service requests, ticketing, responsibility, progress tracking, and metrics.
Progent's Help Desk Call Center staff of seasoned network professionals offers your clients in Montgomery Alabama instant assistance from an effective network service resource with extensive background delivering telephone-based consulting and online troubleshooting for IT systems powered by Microsoft, Cisco, macOS and OS X, or UNIX/Linux components. Progent's charter is to earn the Call Center the reputation as a key enabler of company efficiency, and Progent's aim is to solve instead of simply report technical issues.
- Applications Support: Education, Development, and Troubleshooting
Progent's Applications Consulting staff offers remote advanced engineering expertise and education in special application areas such as Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also can provide consulting, custom programming, and education for familiar Microsoft business applications including CRM, MS Office Project, Office 365 Word, and Microsoft Office 365 Excel. To learn additional information about Progent's expertise, custom development, and training services, refer to Progent's Applications Experts Team.
- Unified and Automated Administration of Hybrid Cloud Environments
System Center 2016 unifies and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2016 servers, Windows 10; cohesive integration of mixed-OS networks that incorporate Linux, Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts can provide advanced remote and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and configure a new implementation of System Center 2016, expand or tune your current one, upgrade efficiently from a previous version of System Center, or debug your System Center solution.
- Remote IT Infrastructure Monitoring Services
Progent offers organizations in Montgomery Alabama online IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager support. Progent can configure SCOM to suit your environment so that your IT maintenance is proactive and automated. By uncovering emerging issues before they expand into full-scale emergencies, proactive monitoring can avoid inconvenient and costly network breakdowns. Progent can also provide help with system monitoring utilities like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X environments, Windows systems, or networks that support a mix of platforms.
To get in touch with Progent about emergency phone-based help with Microsoft Windows, Apple macOS and OS X, or Linux computer systems, go to Progent's Emergency Online Support, call 1-800-993-9400, or visit Contact Progent.
For companies and new ventures in Montgomery Alabama, Progent's online computer support specialists are ready to provide professional and affordable IT help whenever your business has to have it. More than a decade of providing remote repair services has earned Microsoft Partner certification for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting skills and to fine tune remote connectivity tools to fix network problems rapidly while avoiding the expense and lost time that comes with on-premises service visits.
Even if your Montgomery office deals with a local independent consultant or maintains an in-house IT staff that can handle the majority of network issues, Progentís Microsoft and Cisco certified engineers are available to offer a convenient and seamless virtual extension of your on-site resources in cases when your regular IT support personnel either lack the time or the experience to fix unexpected system emergencies or particularly complex integration projects.
Benefits of Progent's IT Support for Companies in Montgomery Alabama
Progent's online IT consulting services enable your Montgomery organization to experience the benefits of immediate, enterprise-class network support without the expense of maintaining an in-house IT staff. Your information system will acquire greater strategic worth by becoming increasingly reliable, efficient, and secure. Benefits to your business include:
- Convenient virtual extension of your local support resources
For most businesses in Montgomery Alabama, local network support resources, whether consisting of outside consultants or a full-time IT staff, can solve typical technical problems. On the other hand, serious problems can spring up when local resources are overstretched or absent, and some problems may stem from technology that is beyond the scope of your local support people. In these cases, Progent's on-call service specialists offer a convenient, fast, and affordable way to supplement your regular help and to convey valuable knowledge to increase your capability to handle downstream problems locally.
- Less Dependence on Freelance Service Providers
For IT support, smaller companies commonly depend on individual freelance consultants. While freelance service people have less internal costs than big support firms and can afford to charge marginally less, they are sometimes stretched too thin, making it difficult to respond quickly to crisis situations. If a freelance consultant is busy with another client, sick, on a trip, or in training, the absence of backup help may force your business to wait for help during an IT crisis. As your business expands, system downtime and problems with critical applications are more costly. The money you thought you were saving on an independent can be consumed quickly by lost productivity. Progent offers a ready source of backup service experts to insure your IT system remains up and running.
- Build a Solid Basis for Smooth Expansion
Organizations typically begin with an IT system created on a shoestring budget. Lacking a scalable framework, slap-dash repairs often get thrown on top of an unstable foundation. As a network grows, stability and expandability issues can impede the success of the organization. These poorly built environments require proper analysis, smart long-term planning, and wide technical expertise to evolve to a system infrastructure able to offer the solid foundation to handle current business demands and simplify downstream expansion.
- Work with Problem Solvers Instead of Technology Resellers
Smaller businesses need advice and technical training to navigate through an ever more complicated array of technology options capable of promoting business success and improving productivity. They do not need a computer engineer who is motivated to earn a commission on a certain vendor's products. IT consulting and product sales can result in a situation where the proposed
solution is built around a profitable product rather than the genuine needs of a client. Progent avoids these conflicts of interest by offering just services instead of products. This allows Progent to align IT expertise with the real needs of clients.
How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Partner consulting company and Progent's staff size, breadth of technical expertise, fine tuned support software, and understanding of corporate IT allow offices to avoid the limitations of excessive reliance on smaller consulting firms, individual freelance consultants, or over-stretched internal IT help.
Progent stands out by providing:
How Does Our Company Begin Getting Online Technical Support from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Premier Certified experts average more than a decade of real-world industry experience, at the front lines of network support, executing a wide range of IT projects for a large mix of businesses. Each Progent support professional shares a proven collection of personal best practices which are incorporated into company-wide best practices training that Progent instills in its consulting personnel. This guarantees that you get not only expert IT capability, but also a consultant with field-tested approaches for using computer knowledge to solve real-world network problems rapidly.
- Value Pricing
Progent's pricing model is to charge for remote service and in-person visits by the minute. Consequently, you are invoiced only for received support. Progent does not impose a more expensive rate for off-hours or priority service, and within California or in areas where Progent offers on-site support, Progent does not charge for travel time except for emergency calls where on-site work is less than four hours. In addition, Progent applies no minimum fee and asks no monthly commitment for support services delivered during normal working hours. Many service firms impose large minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity avoids large bills for fast repairs so you will not be forced to permit minor problems to stay unaddressed.
- Full Documentation of Delivered Services
Progent has developed a sophisticated service reporting system that stores and formats complete documentation for all delivered services. Unlike some freelance consultants or small support firms who provide scant documentation or specifics of services performed, every service provided by Progent is tracked by full documentation. Every Progent consultant has use of the support documentation transmitted by each consultant to every customer. The practice of detailing and archiving service records results in more effective service and avoids a slew of typical problems such as when a support customer is effectively held captive to a consultant who wonít let go of the keys to the kingdom.
- 24x7 Server Monitoring with Microsoft Operations Manager
Progent is one of the only consulting firms to offer round-the-clock remote monitoring services based on Microsoft System Center Operations Manager. MS Operations Manager causes your network maintenance to be anticipatory rather than reactive. By uncovering potential problems before they result in lost productivity, system monitoring can keep your information network from painful and costly service losses.
To get started with Progent's online help services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Technical Support.