Fast Online Support for Montgomery Alabama IT Networks
Immediate Remote Help for Montgomery NetworksFor companies in Montgomery Alabama, Progent provides online help for computer systems based on Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have provided remote troubleshooting to businesses in all 50 states in the United States. (Refer to testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE engineers to solve complex networking problems, as well as the assistance of CISA and CISSP-qualified security experts to help with high-level security architecture and troubleshooting jobs.

Progent's remote technical support experts provide excellent value because they have the practical background and have access to the advanced tools needed to resolve the majority of information system problems rapidly. Efficient support reduces immediate costs because service calls accumulate fewer chargeable minutes. Online support also avoids the expense of sending a consultant to your office. Your organization saves additionally with indirect costs by reducing or avoiding system outages and associated costs stemming from business discontinuity, upset customers and vendors, idle employees, and distracted executives. Progent's extensive remote technical support experience is especially important in environments that are dependent on public clouds for vital network infrastructure or software such as Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises IT support may not be an option.

Progent's billing model for online help is designed to leverage your IT service investment. Progent charges by the minute for phone consulting, so you pay only for the services that you actually get. In contrast to many online service firms, Progent requires no initialization fee or minimum fees. Progent's per-minute granularity and clean model for pricing save you from situations where fast repairs manage to turn into large invoices. Progent's penchant for disposing of technical issues quickly means your business spends less cash.

Progent's Online Consulting and Technical Support Expertise
Over time, Progent has fine tuned a set of customized tools and field-tested processes which permit the maximum degree of effectiveness for remote engineering help and troubleshooting for computer networks of any size. Progent provides secure VPN support for gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity allows the engineers of Progent's Technical Response Center to communicate with your company's computer system remotely without violating corporate security.

Progent's sophisticated service database application maintains comprehensive histories for all service that Progent's clients have received. Progent's staff consultants have access to the details of all help provided to every client by every engineer. This database of issues and fixes is organized as a conveniently accessible proprietary database that permits Progent's remote support engineers to communicate their experiences company-wide to ensure that the value of Progent's support services grows daily. Progent's extensive list of accreditations and close relationships with major vendors including Cisco and Microsoft open up other vast support databases and permit priority access to manufacturers' in-house engineering staff with the result that Progent's online consulting experts are able to arrive at optimal solutions promptly.

Online technical support services available from Progent to customers in Montgomery Alabama include:

ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent offers a selection of affordable, fixed-price managed services intended to allow small and mid-size businesses to utilize the same advanced technology deployed by some of the industry's leading enterprises. The ProSight suite of network management outsourcing services addresses all key areas of information technology such as email protection, security and compliance, cloud-based backup/recovery, infrastructure health monitoring, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior machine learning tools to guard endpoint devices as well as physical and virtual servers against new malware assaults like ransomware and file-less exploits, which easily get by traditional signature-based anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a unified platform to address the complete malware attack lifecycle including protection, identification, containment, cleanup, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer protection for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP provides firewall protection, intrusion alarms, endpoint control, and web filtering through cutting-edge tools packaged within a single agent managed from a unified console. Progent's security and virtualization experts can help your business to plan and configure a ProSight ESP environment that addresses your company's unique needs and that helps you prove compliance with legal and industry data security regulations. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require urgent attention. Progent's consultants can also help your company to set up and verify a backup and disaster recovery system like ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery. Available at a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup processes and allows rapid recovery of vital data, apps and virtual machines that have become unavailable or damaged as a result of hardware failures, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR specialists can provide advanced expertise to configure ProSight DPS to to comply with government and industry regulatory standards like HIPAA, FINRA, and PCI and, when necessary, can help you to recover your business-critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of leading information security companies to provide centralized management and comprehensive protection for your inbound and outbound email. The powerful structure of Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks the vast majority of threats from making it to your security perimeter. This decreases your exposure to external attacks and conserves network bandwidth and storage space. Email Guard's onsite security gateway appliance provides a deeper layer of analysis for incoming email. For outgoing email, the onsite gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Exchange Server to monitor and safeguard internal email that originates and ends inside your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to diagram, track, reconfigure and troubleshoot their networking appliances like routers, firewalls, and load balancers as well as servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are always updated, copies and manages the configuration of virtually all devices connected to your network, tracks performance, and generates alerts when potential issues are detected. By automating time-consuming management activities, ProSight WAN Watch can knock hours off common chores like making network diagrams, expanding your network, locating appliances that require critical software patches, or identifying the cause of performance issues. Find out more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your network running at peak levels by checking the state of critical computers that drive your information system. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your designated IT personnel and your assigned Progent engineering consultant so any looming issues can be resolved before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual machine host configured and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the applications. Since the environment is virtualized, it can be ported easily to an alternate hosting solution without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and protect information related to your network infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or domains. By updating and managing your network documentation, you can eliminate as much as half of time thrown away searching for critical information about your network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether you’re planning improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you require when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size organizations to get an unbiased evaluation of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management tools in the industry, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how closely the configuration of your essential infrastructure devices conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits such as a cleaner Active Directory environment. Both also include a year of advanced remote network monitoring and management. Benefits can include lower-cost management, better compliance with information security regulations, higher utilization of network resources, quicker troubleshooting, more reliable backup and restore, and less downtime. Read more information about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief interview with a Progent backup/recovery expert. The interview is intended to assess your organization's ability either to stop or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information concerning your existing AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply best practices to deploy an efficient security and backup/recovery system that meets your business needs. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Services Offered by Progent
Progent can provide the services of world-class remote consulting professionals for special information technology projects. Progent's rates for longer-term consulting tasks are determined based on the qualifications of the engineers involved. Progent's background in these important fields of computer technology allows customers to complete critical initiatives economically and on schedule. Progent's project-based remote engineering solutions include:

  • Call Center Services
    Progent's Call Center support alternatives for companies with networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Help Desk services, shared Help Desk support services, and Help Desk consulting. Progent's Standard Help Desk Services offer smaller businesses a comprehensive service desk solution that manages all facets of remote Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and management reports. Progent provides service desk support at a significant discount off Progent's regular desktop support rates, and Progent can provide the option of rapid as-needed escalation to subject matter experts to handle complex problems.

    Progent’s shared Help Desk services allow your business to share responsibilities for Help Desk support transparently between your in-house IT team and Progent's large roster of veteran technical support engineers and matter experts (SMEs). Progent’s Help Desk Co-management service is a collaborative service desk solution based on the top PSA platform for managing service requests, ticket lifecycle, accountability, progress tracking, and metrics.

    Progent's Help Desk team of veteran information technology experts provides your clients in Montgomery Alabama instant contact with an effective support resource with extensive background offering phone consulting and online diagnostics for IT systems that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's focus is to give the Help Desk Call Center recognition as a significant driver of company performance, and Progent's intent is to resolve instead of simply track network issues.

  • Business Applications Support: Education, Programming, and Problem Solving
    Progent's Applications Experts Group provides remote professional consulting expertise and education in key business application fields that include ERP, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can deliver consulting, custom programming, and education for popular Microsoft business applications including CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For more about Progent's expertise, custom programming, and training offerings, go to Progent's Applications Experts Group.

  • Centralized and Automated Management of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2016, Windows 10 clients; cohesive integration of multi-OS environments that include Linux, Hyper-V and VMware; and expanded public and private cloud support including closer integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide advanced remote and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to plan and install a new implementation of System Center 2016, extend or optimize an existing one, migrate efficiently from a previous version of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent offers businesses in Montgomery Alabama online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can tune SCOM to accommodate your environment so that your network maintenance is proactive and automated. By detecting possible trouble spots before they grow into network outages, proactive monitoring can ward off stressful and costly service failures. Progent can also use system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft systems, or systems that incorporate a combination of operating systems.
How Your Montgomery Business Can Contact Progent's Remote Technical Support Professionals
To contact Progent about urgent online help with Microsoft, macOS and OS X, or Linux/UNIX networks, visit Progent's Emergency Remote Support, phone 1-800-993-9400, or see Contact Progent. For organizations and new businesses in Montgomery Alabama, Progent's online network support specialists are ready to provide expert and cost-effective IT help the instant your business requires it. More than a decade of delivering remote technical assistance has earned Microsoft Partner certification for Progent's consulting experts and has helped Progent to develop high-end troubleshooting skills and to refine remote access tools to solve IT problems quickly while avoiding the cost and lost time associated with on-site service visits.

Even if your Montgomery office has a local independent consultant or maintains an in-house organization that know how to handle common network problems, Progent’s Microsoft certified consultants can offer a convenient and seamless virtual expansion of your on-site resources in cases when your usual service personnel either don't have the time or the experience to resolve sudden system crises or especially complicated integration problems.

Details of Progent's Online Network Support for Montgomery Alabama
Progent's phone support, remote repair, system security consulting, and network management services offer businesses in Montgomery Alabama the greatest leverage for your IT investment. Whether you need occasional phone support and Internet-based troubleshooting or full-time Help Desk services and network management, Progent's professionals can deliver your organization world class network support while allowing you to eliminate the cost and hassle of maintaining a full-service internal IT organization. Key features of Progent's online help services include:

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, range of technical expertise, refined support software, and understanding of corporate IT enable companies to escape the pitfalls associated with exclusive dependence on smaller service organizations, individual freelance consultants, or limited in-house resources.

Progent stands out by offering:

How Does Our Company Begin Getting Online Network Support from Progent?
To get started with Progent's online help offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, go to Immediate Technical Support.



An index of content::

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    • Mac and Windows Active Directory Outsourcing
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    Progent's support specialists in Apple OS X and Microsoft Windows technology can show you how to combine Apple Macintosh and Windows systems into cohesive environments with resource sharing and collaboration functionality. Allowing efficient co-existence among a mix of servers and workstations powered by Apple Mac OS and Windows calls for broad knowledge of and experience with Apple Macintosh and Microsoft technology. Progent's experience in Windows and Macintosh consulting makes it possible to offer world class support to companies that depend on these technologies to keep their strategic edge. Progent can also assist you to interface Apple's iPhones and iPads with your Windows network.

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    Progent's ProSight Email Guard solution uses the technology of leading data security vendors to provide web-based management and world-class security for all your inbound and outbound email. The hybrid structure of Email Guard managed service combines cloud-based filtering with a local gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter serves as a first line of defense and blocks the vast majority of threats from reaching your security perimeter. This decreases your exposure to inbound threats and conserves network bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance adds a further level of inspection for inbound email. For outgoing email, the local security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also assist Exchange Server to monitor and protect internal email traffic that originates and ends inside your corporate firewall.

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    GIAC was established in 1999 to certify the knowledge of computer security experts. GIAC accreditations are recognized by businesses and government organizations all over the world including and the United States National Security Agency (NSA). Progent's GIAC-certified information assurance specialists can provide expertise with all of the network security capabilities covered within GIAC accreditation including auditing infrastructure security mechanisms, security incident handling, intrusion detection, web-based application security and security information and event management (SIEM) solutions.

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    If your company is developing UNIX-based applications in an environment that has MS Windows-based processors, desktops, and office productivity products, Progent offers full-service IT outsourcing that frees you to focus on your field of high-value know-how while avoiding the constant distraction of maintaining your business network. Through the use of smart server monitoring and by delivering online and in-person assistance when your business needs it, Progent represents an affordable solution for managing an IT network that features excellent availability, protection, and performance. Progent's developer assistance offerings feature comprehensive information technology outsourcing, virtual server infrastructure, remote and on-premises support and repair, network monitoring services, and Helpdesk outsourcing.

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    Progent’s wireless professionals can help small businesses design, select, evaluate, configure and support protected building-to-building wireless bridging products that integrate transparently into your existing network while offering a level of security that matches or exceeds wired interfaces. Progent provides experience in wireless network technology from Cisco Aironet and Meraki, Proxim, and other small business wireless providers and can show you how to identify and install the wireless link technology that fit best with your company needs.

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    Progent offers national urgent phone support and troubleshooting services for businesses who run Solaris networks or whose IT systems include a combination of Sun Solaris and Microsoft Windows products. Online technical support offers optimum return for your information technology budget by preserving user productivity and shortening the time charged for computer repair services. Advanced remote support tools and experienced technicians and consultants combine to enable Progent to solve the majority of network issues without wasting time and money by traveling to your location. In the vast majority of cases your network issues can be remediated over the phone or through a mix of phone help and online network analysis. Progent can offer the services of Cisco CCIE infrastructure engineers and CISSP certified security professionals to help with the most challenging network problems.

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    • Microsoft Office XP Small Business Outsourcing IT
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    Progent’s computer outsourcing services for small companies feature designing 2003 Server, Microsoft .NET Server, and BackOffice systems, coordinating upgrades to Microsoft Windows XP, Windows 2003 Server, Active Directory, and Exchange 2003 Server, Help Desk services, online and in-person repair, resolving stubborn integration issues, and creating a company-wide security strategy. Progent can show you how to enhance network reliability and performance with fault-tolerant technologies, redundant network architecture, and proactive network monitoring. Progent also offers special project help for major migrations and can assist with needs definition, resource inventory, BOM production, sourcing selection, procurement logistics, and complete documentation. Progent’s IT outsourcing help also includes education for office productivity packages such as Office XP.

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    Microsoft Lync Server 2013, now called Skype for Business, allows businesses of all sizes to create a manageable and secure communications ecosystem that supports the modern BYOD computing model with IM, presence, web meetings with application sharing, and both IP-based and PSTN telephony across a broad assortment of desktop and handheld devices. Progent's Microsoft-certified Lync 2013 consultants and system integrators can help you to evaluate the business benefits of Lync 2013, design an in-house, cloud-resident (with Lync Online) or hybrid model appropriate for your present and future goals, deploy Lync Server 2013 in a way that expedites your ROI, and deliver live webinar and onsite training to your IT team and users. Progent offers expertise in critical pieces of a Lync Server 2013 solution that include Windows Server, SQL Server and Exchange, and Progent can help your organization to combine Lync 2013 with popular Microsoft Office and Office 365 applications including Outlook and PowerPoint.

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    Progent’s non-stop inter-site connectivity and fault tolerant network infrastructure consultants can help small organizations achieve non-stop Interoffice connectivity by means of redundant system architectures with transparent failover. Progent’s Cisco Certified Internetwork Experts can plan and deploy ultra-reliable Inter-office connections based on zero-downtime EIGRP network routers or non-stop OSPF configurations of Cisco routers. Progent can demonstrate how redundant connectivity and transparent fail-over can provide economical 24x7 interoffice connectivity.

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    Progent's Cisco-Premier network consultants can assist you to use Cisco's network management tools along with a selection of specialized third-party applications to create a comprehensive network management strategy in order to keep your environment operating smoothly, conserve expensive resources, protect your data, revive quickly from device failure or malicious attacks, and enable you to add or repurpose network resources sensibly and affordably as your business grows.

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    Progent's certified Internet Security and Acceleration Server consultants have long experience configuring Microsoft ISA Server-based security solutions for IT networks with multiple sites, remote users, and mission-critical eCommerce applications. Progent's Microsoft Firewall experts can assist your company in planning and implementing a configuration of ISA Server 2000 or ISA Server 2004 that meets your information protection needs without overly limiting your IT system productivity. Progent's consulting professionals can help you migrate from Microsoft Proxy Server from ISA 2000 Server to Microsoft ISA 2006 Enterprise Edition Server or Microsoft ISA 2006 Standard Edition Server.

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    Microsoft Office 365 Exchange Online allows you to use cloud-resident servers, mailboxes and associated email components to reduce hardware costs and management overhead. You can configure Exchange Online to host all your mailboxes, or you can set up a hybrid architecture that incorporates on-premises as well as cloud-hosted mailboxes. Progent's Microsoft-certified consulting experts can provide budget-friendly remote support to assist your organizations to evaluate the benefits of Exchange Online, design a network topology that fits your business needs and budget, carry out an efficient migration from your existing Exchange organization to one that includes Office 365 Exchange Online, train your management staff and users, and deliver ongoing consulting and troubleshooting.

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    MS Office Communications Server delivers Instant Messaging and Real Presence in a scalable, world-class package featuring advanced security, seamless compatibility with other Microsoft products, an extendable, standards-based development environment, and compliance with regulatory mandates such as HIPAA, Sarbanes-Oxley, and Gramm-Leach-Bliley. Communications Server allows cost savings and elevated operational efficiencies, enhanced worker output, and stronger intellectual property protection. Microsoft Office Communications Server 2007 has been superseded by Lync, which in turn has been replaced by Skype for Business. Progent's certified unified communications consultants can provide online and onsite configuration support and troubleshooting help for your Office Communications Server 2007 deployment and can assist your organization to evaluate the costs and benefits of migrating to Skype for Business. Progent can also help you to plan and implement an efficient upgrade that will add significant strategic value to your information network

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