Fast and Affordable Remote Troubleshooting for Montgomery Computer Networks
For companies located in Montgomery or anywhere in the state of Alabama, Progent offers remote technical support for information systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified consulting experts have provided online troubleshooting to companies in all 50 states in the U.S. (See testimonials from Progent's customers.) Progent also offers the expertise of Cisco CCIE network specialists to handle challenging networking issues, plus the assistance of CISA and CISSP-certified security consultants to handle advanced security architecture and troubleshooting jobs.
Progent's online technical support engineers provide exceptional value due to the fact that they possess the real-world experience and have access to the sophisticated tools necessary to solve the majority of network issues quickly. Efficient support lowers immediate costs because service calls accumulate fewer billable minutes. Online help also eliminates the cost of dispatching an engineer to your site. Your company saves even more with incidental expenses by reducing or eliminating network outages and related costs stemming from business disruption, disgruntled clients, unproductive workers, and distracted executives. Progent's advanced online consulting know-how is particularly valuable for businesses that rely on public clouds for vital network infrastructure or software like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite tech support may not be an option.
Progent's billing model for remote help is designed to stretch your network support investment. Progent bills on a per-minute basis for phone consulting, so you are billed just for the support that you receive. Unlike many online service organizations, Progent asks for no startup charge or minimum payments. Progent's one-minute billing unit and clean model for pricing avoid situations where speedy. minor fixes manage to end up as major tabs. Progent's penchant for dealing with problems quickly means your business spends less cash.
Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has mastered an array of optimized technologies and field-proven methodologies that permit the highest degree of efficiency for remote consulting and repair for information systems of any size. Progent offers safe Virtual Private Network support for gateways from multiple leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology enables the engineers of Progent's online support team to communicate with your company's computer system without breaching corporate security.
Progent's proven technical support reporting application includes comprehensive histories of all support that Progent's customers have been provided. Progent's authorized consultants have access to the records of support rendered to each Progent client by every engineer. This history of issues and repairs is structured as a readily exploitable proprietary database that allows Progent's remote technical professionals to communicate their knowledge with the whole team to ensure that the quality of Progent's support services improves over time. Progent's extensive list of certifications and close relationships with major vendors such as Cisco and Microsoft open up additional vast technical support databases and permit priority response from manufacturers' internal support staff so Progent's remote consulting experts can determine optimal solutions promptly.
Remote support available from Progent to businesses in Montgomery and anywhere in the state of Alabama include:
Authorized Microsoft Windows Experts
Progent's Microsoft-certified remote support professionals can deliver computer troubleshooting and consulting help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the expertise of consulting professionals who can assist your company with a broad variety of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
Microsoft Exchange 2019 Server planning and configuration,
MS Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 consulting,
Exchange 2010 management,
SharePoint Server 2019 design and deployment, SharePoint 2016 migration expertise, Skype for Business Server migration support, Lync Server management, and Office Communications Server troubleshooting,
Microsoft Forefront Threat Management Gateway administration and ISA Server 2006 maintenance, MS SQL Server 2019 integration consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server and Project Server Online training,
Microsoft Office Access Application Development,
SBS Server support, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a wide range of affordable desktop services to assist you company to install, integrate, troubleshoot, and administer workstations and notebooks based on Windows. Progent's PC desktop consulting services cover areas such as offering Microsoft Windows 10 integration support plus System Center 2012 Configuration Manager design and installation, System Center 2016 Configuration Manager cloud integration, and Microsoft Intune consulting to streamline the management of your PCs and cloud-connected mobile devices.
Contact a Cisco CCIE for High-level Infrastructure Troubleshooting
The Cisco CCIE credential is the highest accreditation for network professionals, and validates a person's network technology knowledge at the expert level. Cisco-qualified CCIEs can handle even the most complex issues occurring in network design, deployment, management, compliance, and troubleshooting. CCIEs work closely with Cisco's in-house support staff in isolating problems with Cisco IOS Software network management tools and developing alternate approaches or locating program updates. CCIEs offer excellent value because their broad expertise enables them to solve problems rapidly. In typical cases, less experienced engineers can struggle for many hours or days with the same problems that a Cisco CCIE can resolve in a few minutes. Progent's Cisco CCIE engineers can interface to your environment using the latest remote troubleshooting tools to perform efficient, safe, and affordable analysis and repair.
Alabma State Contact Information:
Progent offers consulting services and onsite technical support throughout Alabama.
Progent locations in Alabma State
Progent's Cisco-qualified CCIEs offer expertise in all of Cisco's top-selling selection of connectivity products by delivering services that include:
CISSP, ISSAP, and CISM Certified Network Security Engineers
Progent's certified CISSP and CISSP-ISSAP security and compliance experts offer a variety of system protection services that can improve the immunity of your Windows, macOS and OS X, Linux network against attacks or assist your business to recover rapidly after a serious penetration. Security solutions offered by Progent include: thorough data security and compliance assessment utilizing tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Solar Winds tools and Netcat; rapid recuperation from malicious attacks; setting up firewalls; establishing secure mechanisms for remote and mobile access; securing your messaging infrastructure against viruses, spam and directory harvest attacks; and establishing round-the-clock proactive monitoring.
Hybrid Cloud Integration
Progent can provide advanced remote support to help companies of all sizes integrate their IT infrastructure with popular public clouds including Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage cost-effective environments that support Windows and Linux operating systems and apps in both cloud-only systems or in hybrid network models that combine physical IT assets along with cloud services. To assist you to incorporate cloud services with networks, Progent can provide a variety of cloud migration support services such as Office 365 integration solutions with on-premises Exchange deployments,
Azure hybrid cloud planning and integration consulting, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform integration consulting. Progent has more than 20 years of experience providing high-level consulting support remotely, and Progent can help you complete your cloud migration projects on schedule and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to orchestrate, automate and verify a repeatable workflow for recovering services rapidly following a breakdown. SRM supports centrally controlled and automated recovery, application mobility, and non-disruptive site migration, failback and site re-protect. SRM also supports non-disruptive testing for disaster recovery, updates and fixes and can produce audit reports to confirm full service restoration, validate SLAs and demonstrate DR compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to design, configure, test and administer a disaster recovery solution based on VMware SRM.
Progent's VMware vSphere consultants have extensive experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for administering private and public cloud and hybrid cloud solutions that deliver high availability, data security, and disaster recovery. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network architect to assist your organization to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed instantly and managed with a high degree of automation regardless of the hardware making up the basic network infrastructure.
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux consultants and macOS and OS X technology specialists offer online consulting services to address a broad spectrum of computer technologies such as system infrastructure, messaging solutions, network and process security, plus UNIX/Linux and Windows integration. For server consolidation and easy management in networks that incorporate Linux and Microsoft Windows, Progent offers VMware integration and Citrix XenServer expertise. Progent can also help with migration from older applications to MS Windows or Linux-based environments. Progent's team-oriented approach to resolving network issues enables fast escalation, if necessary, to engineers with appropriate experience to handle complex scenarios. This accelerates repair of urgent problems, minimizes lost productivity, and cuts support costs.
Important Linux versions for which Progent can provide expertise include:
ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent offers a selection of low-cost, flat-rate services designed to enable small and mid-size businesses to benefit from the same advanced technology deployed by many of the world's leading corporations. The ProSight line of network monitoring and management services addresses all critical aspects of information technology including email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure health monitoring, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based machine learning technology to guard endpoint devices and servers and VMs against new malware attacks such as ransomware and email phishing, which routinely escape traditional signature-matching anti-virus products. ProSight ASM protects on-premises and cloud resources and offers a single platform to address the complete malware attack lifecycle including protection, infiltration detection, containment, remediation, and post-attack forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection services deliver ultra-affordable in-depth security for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device control, and web filtering through leading-edge tools packaged within a single agent managed from a single console. Progent's security and virtualization consultants can assist you to plan and implement a ProSight ESP deployment that meets your company's specific needs and that allows you prove compliance with legal and industry data protection standards. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require urgent attention. Progent can also assist your company to set up and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and medium-sized organizations an affordable and fully managed solution for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight Data Protection Services automates your backup activities and enables rapid restoration of critical files, apps and VMs that have become unavailable or damaged due to hardware failures, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's cloud backup consultants can deliver world-class expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to restore your business-critical information. Learn more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top information security companies to deliver centralized control and world-class security for all your inbound and outbound email. The powerful structure of Progent's Email Guard combines a Cloud Protection Layer with a local security gateway device to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks most threats from making it to your network firewall. This reduces your vulnerability to external threats and saves system bandwidth and storage. Email Guard's onsite gateway device adds a further layer of inspection for incoming email. For outbound email, the on-premises gateway provides AV and anti-spam protection, DLP, and email encryption. The on-premises gateway can also assist Exchange Server to track and protect internal email traffic that stays within your corporate firewall. For more details, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map out, track, optimize and debug their connectivity hardware such as routers, firewalls, and load balancers plus servers, printers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network diagrams are always current, copies and manages the configuration information of almost all devices on your network, tracks performance, and sends notices when problems are detected. By automating complex network management processes, ProSight WAN Watch can knock hours off ordinary tasks such as making network diagrams, reconfiguring your network, finding appliances that need important updates, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management techniques to help keep your network running at peak levels by tracking the state of vital assets that power your business network. When ProSight LAN Watch detects a problem, an alert is sent automatically to your specified IT management staff and your Progent consultant so all potential problems can be resolved before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual machine host set up and managed by Progent's IT support experts. With the ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the apps. Since the system is virtualized, it can be ported immediately to a different hosting solution without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and protect data related to your network infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be warned automatically about impending expirations of SSLs or domains. By updating and managing your IT documentation, you can save as much as 50% of time thrown away looking for critical information about your IT network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether youíre making enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need when you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size businesses to obtain an unbiased assessment of the overall health of their information system. Powered by some of the leading remote monitoring and management platforms in the industry, and overseen by Progent's world-class group of IT experts, ProSight Network Audits show you how closely the configuration of your core infrastructure assets conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant benefits like a more manageable Active Directory (AD) system. Both versions also come with a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier management, better compliance with data security requirements, more efficient utilization of network assets, quicker troubleshooting, more reliable backup and restore, and less downtime. Read more information about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone interview with a Progent information assurance expert. The fact-finding interview is intended to assess your organization's ability either to block or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information concerning your current security profile and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to deploy an efficient security and backup/recovery environment that meets your business needs. For additional information, visit The ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Offered by Progent
Progent offers the services of world-class remote consulting professionals for special information technology programs. Billing charges for longer-term consulting projects are set based on the level of expertise of the engineers required. Progent's background in these important fields of computer technology enables customers to complete major projects economically and on schedule. Progent's project-based remote consulting solutions include:
How Your Montgomery Business Can Contact Progent's Remote Technical Support Professionals
Call Center Services
Progent's Call Center service options for companies with networks that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk Call Center services, co-managed Helpdesk services, and Help Desk operations consulting.
Progent's Standard Help Desk Services provide small businesses an end-to-end service desk solution that manages all aspects of remote desktop technical support from initial requests through ticketing, remote desktop control, progress tracking, problem solving, and management reports. Progent offers help desk services at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent offers the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve complex problems.
Progent's Call Center consulting support can guide you in establishing an effective new Call Center or revamping your existing organization, identifying or customizing Help Desk Call Center application software to address the special requirements of your corporation, or providing temporary online staff to supplement your existing Call Center group to deal with high-demand events like software transitions, mass upgrades, or rolling out new business software.
Progent's Help Desk team of veteran information technology professionals provides your clients in Montgomery or anywhere in the state of Alabama rapid access to a dependable network service resource with years of experience providing phone consulting and online troubleshooting for networks based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's mission is to give the Help Desk recognition as a significant contributor to company efficiency, and Progent's goal is to fix rather than just report technical issues.
- Applications Services: Training, Custom Development, and Problem Solving
Progent's Applications Experts staff provides online and in-depth engineering expertise and training in special business application fields such as Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also can provide expertise, programming, and education for familiar Microsoft business applications such as CRM, Microsoft Office Project, Office 365 Word, and Microsoft Office 365 Excel. To read more information concerning Progent's consulting, custom development, and education offerings, go to Progent's Applications Experts Services.
- Unified and Streamlined Administration of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2016, Windows 10; seamless integration of mixed-OS networks that include Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts offer advanced remote and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and configure a new deployment of System Center 2016, expand or optimize your current one, migrate efficiently from a prior release of System Center, or troubleshoot your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Support
Progent offers businesses in Montgomery, or anywhere in the state of Alabama, remote hybrid network monitoring and reporting by providing System Center 2016 Operations Manager consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure Operations Manager to fit your business so that your IT support is proactive and automated. By uncovering potential problems before they grow into full-scale emergencies, automated monitoring can avoid stressful and costly service breakdowns. Progent can also deploy network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows networks, or systems powered by a variety of operating systems.
To contact Progent about urgent remote expertise with Windows, Apple macOS and OS X, or Linux networks, visit Progent's Emergency Online Help, call 1-800-993-9400, or visit Contact Progent.
For companies and startups in Montgomery or throughout the state of Alabama, Progent's online computer support specialists can deliver expert and affordable IT support whenever your organization needs it. More than 15 years of offering online technical assistance has led to Microsoft Partner status for Progent's consultants and has helped Progent to develop high-end troubleshooting capability and to fine tune online access tools to solve computer problems rapidly while avoiding the cost and lost productivity that comes with in-person service visits.
Even if your Montgomery organization has a regular independent support technician or maintains a full time organization that know how to deal with day-to-day network problems, Progentís Microsoft certified engineers are available to offer an easy and seamless remote extension of your on-site resources for situations when your usual service personnel either lack the bandwidth or the knowledge to resolve unexpected system crises or especially challenging integration projects.
Benefits of Progent's Network Help for Offices in Montgomery
Progent's online IT consulting services allow your Montgomery business to enjoy the benefits of timely, enterprise-grade network support without the cost of managing a full-time IT staff. Your network will acquire added strategic worth by becoming more available, efficient, and protected. Advantages to your business include:
- Seamless remote extension of your local IT resources
With most offices in Montgomery or anywhere in Alabama, nearby computer support providers, whether consisting of outside consultants or an in-house maintenance staff, can deal with the majority of technical problems. On the other hand, serious problems sometimes occur when your regular resources are overstretched or unavailable, and some problems may be associated with IT products that is beyond the scope of your local support people. In these situations, Progent's on-call support experts provide a convenient, quick, and affordable way to augment your regular resources and to transfer useful information to improve your capability to deal with future problems locally.
- Reduced Dependence on Individual Consultants
For IT maintenance, smaller organizations often depend on individual freelance consultants. While freelance consultants have smaller internal costs than larger consulting organizations and can often charge lower rates, they are occasionally stretched too thin, making it difficult to respond rapidly to crisis situations. If a freelance consultant is busy with another customer, ill, on vacation, or in training, the lack of backup personnel may require your business to wait for help during an IT crisis. As your business grows, system downtime and problems with vital software become more costly. The money you thought you were saving on an independent can be eaten up quickly by reduced productivity. Progent provides an on-call source of reserve support experts to insure your network is always up and running.
- Create a Solid Basis for Seamless Expansion
Companies typically start with an information system created on a shoestring budget. Lacking a strong infrastructure, band-aid repairs often get piled on top of an unstable foundation. As a company grows, reliability and scalability problems can hinder the success of the business. These poorly designed environments need careful assessment, intelligent long-term planning, and wide technical knowledge to evolve to a system infrastructure able to deliver the solid foundation to handle critical business demands and ease future growth.
- Interact with Problem Solvers Instead of Product Sellers
Smaller organizations require guidance and technical training to navigate through an increasingly complex array of product alternatives capable of accelerating business success and improving efficiency. These companies do not need a network consultant who is attempting to sell a certain vendor's technology. IT consulting and product sales can lead to a scenario where the proposed
solution is designed around a predetermined product rather than the true needs of a client. Progent avoids these conflicts of interest by offering only services rather than products. This enables Progent to match technical expertise with the best needs of customers.
How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Partner consulting firm and Progent's head count, range of technical experience, fine tuned remote support software, and understanding of enterprise networking allow businesses to escape the pitfalls associated with exclusive reliance on smaller consulting organizations, individual freelance consultants, or over-stretched internal IT help.
Progent stands out by offering:
How Does My Business Begin Receiving Online Technical Help from Progent?
- In-depth Knowledge of Microsoft's Complete Range of Server Platforms
Progent can provide in-depth expertise for Microsoftís powerful server platforms with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and integration help, Windows Server 2008 R2 support, Microsoft Windows 2003 maintenance, MS Exchange 2019 Server integration, MS Exchange 2016 Server migration, Exchange 2013 consulting, Exchange Server 2010 management, Exchange Server 2007 and Exchange Server 2003 upgrades, plus MS SQL Server 2019 hybrid integration expertise, MS SQL Server 2017 migration, SQL Server 2016 integration, SQL Server 2014 support, and Microsoft SQL Server 2012 management and troubleshooting.
- Value Pricing
Progent's pricing model is to bill for remote service and on-premises help per minute. Consequently, you owe only for delivered services. Progent does not demand a higher rate for after-hours or emergency service, and inside California or in areas where Progent provides on-premises support, Progent does not charge for travel time except for emergency calls where on-site work is less than four hours. Also, Progent applies no initialization charge and requires no retainer for support services delivered during regular business hours. Many support organizations demand large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids big bills for quick fixes so you won't be forced to permit simple problems to stay unaddressed.
- Complete Records of Delivered Services
Progent has developed a comprehensive service reporting system that stores and organizes complete documentation for all delivered support activities. Unlike many independent consultants or local service firms who offer minimal documentation or details of services performed, each service delivered by Progent is accompanied by comprehensive documentation. Every Progent staff member has use of the service reports sent by every staff member to every customer. The discipline of documenting and archiving support activity results in more effective support and avoids a slew of typical misfortunes such as when a support customer is virtually held captive to a consultant who refuses to let go of vital service information.
- Automated Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the only IT service companies to provide 24x7 system monitoring services based on MS Operations Manager. MS Operations Manager causes your computer maintenance to be proactive instead of reactive. By anticipating possible issues before they cause downtime, system monitoring can save your IT network from stressful and costly service disruptions.
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, go to Immediate Online Support.