Remote Computer Support Services

Fast and Affordable Remote Help for Montgomery Computer Systems
For companies in Montgomery or anywhere in the state of Alabama, Progent provides remote technical support for information systems based on Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft Certified engineers have delivered remote troubleshooting to businesses in every state in the U.S. (Refer to recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-certified network specialists to handle challenging infrastructure problems, plus the assistance of CISSP-qualified security experts to handle advanced security design and troubleshooting jobs.

Progent's remote support experts provide excellent leverage due to the fact that they possess the practical experience and are equipped with the advanced technology needed to resolve most network problems rapidly. Efficient support lowers immediate expenses because service calls require fewer chargeable consulting minutes. Online help also eliminates the expense of sending an engineer to your site. Your company benefits additionally with indirect expenses by reducing or eliminating network outages and related costs due to business disruption, upset clients, idle employees, and distracted management. Progent's advanced online consulting expertise is particularly valuable in environments that depend on public clouds for vital network infrastructure or applications such as Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where onsite support may not be an alternative.

Progent's billing model for remote help is designed to stretch your network support dollar. Progent charges by the minute for phone consulting, so you pay exclusively for the services that you actually get. In contrast to typical online service firms, Progent requires no initialization fee or minimum payments. Progent's per-minute billing unit and simple model for billing avoid scenarios where speedy. minor fixes somehow turn into large invoices. Progent's skill at handling technical issues efficiently means you saves cash.

Progent's Online Consulting and Technical Support Expertise
Over time, Progent has refined a set of customized technologies and field-proven methodologies which allow the maximum level of efficiency for remote help and repair for computer networks of all sizes. Progent provides secure VPN support for gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity allows the experts of Progent's remote service group to link to your company's system remotely without compromising network security.

Progent's powerful technical support database application keeps comprehensive histories for the service that Progent's clients have received. Progent's authorized engineers have the benefit of the records of services provided to each Progent customer by any Progent engineer. This history of anomalies and responses is stored as a readily accessible internal knowledge base that enables Progent's online support experts to share their experiences company-wide to ensure that the value of Progent's support services grows over time. Progent's extensive list of certifications and working relationships with important technology companies such as Cisco and Microsoft make available other vast support databases and allow fast response from vendors' in-house support staff so Progent's online consulting specialists can arrive at the most efficient solutions in the least time.

Remote services offered by Progent to companies in Montgomery and anywhere in the state of Alabama include:

• Certified Windows Experts
  Progent's Microsoft-expert remote service experts can provide network repair and IT support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support engineers who can assist your company with a wide variety of technology support services such as Windows Server 2019 migration, Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 planning and deployment, Windows Server 2008 maintenance, MS Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 configuration, Exchange 2010 monitoring and support, SharePoint Server 2019 planning and deployment, SharePoint 2016 migration and hybrid deployment consulting, Skype for Business Server planning and deployment support, Microsoft Lync Server management, and Office Communications Server upgrade, Forefront TMG 2010 management and ISA Server maintenance, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 support, Systems Center Operations Manager (SCOM) resource monitoring, Project Server and Project Server Online training, Microsoft Access Application Development and Troubleshooting, Small Business Server 2011 consulting, and Windows 2012 R2 Essentials cloud integration.

  Progent in addition can deliver a wide range of cost-effective desktop services to assist your business to install, integrate, troubleshoot, and manage desktop PCs and laptops based on Microsoft Windows. Progent's PC desktop support services include providing Microsoft Windows 10 upgrade support services as well as System Center 2012 Configuration Manager (SCCM 2012) planning and installation, Microsoft System Center 2016 Configuration Manager cloud integration, and Microsoft Intune expertise to streamline the administration of your PCs and cloud-connected tablets and smartphones.

• Contact a Cisco CCIE for Complex Infrastructure Troubleshooting
  The Cisco Certified Internetwork Expert (CCIE) credential is the premier recognition for network consultants, and validates a person's networking skills at the expert level. Cisco-qualified CCIEs can handle the most challenging problems occurring in network infrastructure design, integration, administration, compliance, and problem solving. CCIEs operate closely with Cisco's internal product support engineers in analyzing anomalies with IOS network administration tools and coming up with workarounds or locating program patches. CCIEs are an excellent value since their broad expertise allows them to solve problems quickly. In common cases, less qualified consultants can struggle for many hours or days with the same problems that a CCIE can fix in a few minutes. Progent's Cisco CCIE certified engineers can tie into your network using advanced on-line support technology in order to perform quick, secure, and affordable analysis and remediation.

  Progent's CCIEs offer assistance with the entire range of Cisco's industry-leading selection of infrastructure appliances. Cisco technology support provided by Progent includes Cisco ASA Next Generation firewalls with Firepower integration and troubleshooting, Cisco routers installation and upgrades, Cisco Catalyst switch consulting and support, Cisco Nexus switch consulting, Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager (CallManager) configuration and troubleshooting, Cisco Voice over IP phones and IP video desktop phones support and Cisco wireless VoIP phones integration, Cisco Meraki wireless access point planning and set up, Aironet Access Points planning and integration support, Cisco wireless controllers consulting, Cisco Security and VPN Integration services, and SIP and CUBE infrastructure solutions for SIP trunking and CUBE integration consulting. Progent also offers remote and on-premises wireless site surveys to assist you to fully integrate your Wi-Fi ecosystem.

• CISSP and ISSAP Premier System Security Professionals
  Progent's qualified CISM, CISSP, and CISSP-ISSAP cybersecurity experts can provide a range of system protection services that can strengthen the immunity of your Microsoft Windows, macOS and OS X, Linux environment against assaults or help your business to recover rapidly following a serious breach. Security services offered by Progent cover in depth data security analysis utilizing utilities such as GFI LANguard NSS, AMAP Application Scanner, and software from Solar Winds tools and Hydra; quick recovery from malicious attacks; integrating firewalls; building safe mechanisms for remote and mobile access; securing your email infrastructure against viruses, spam and directory harvest attacks; and instituting 24x7 proactive monitoring.

• Hybrid Cloud Integration
  Progent can provide expert remote consulting services to help companies of any size integrate their information networks with leading public cloud platforms including Azure and Amazon Web Services (AWS). Progent can help your it team to plan and administer hybrid ecosystems that can include Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid network models that combine physical resources as well as public cloud services. To assist you to incorporate public clouds with networks, Progent offers a variety of public cloud integration support services such as Office 365 integration solutions with on-premises Exchange, Azure hybrid cloud design and deployment consulting, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of background delivering high-level consulting services online, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and affordably.

• VMware Site Recovery Manager Consulting
  VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to specify, automate and test a repeatable runbook for recovering applications and services quickly following an outage. SRM provides centrally controlled and automated recovery, application mobility, plus non-intrusive site migration, failback and site re-protect. Site Recovery Manager also allows non-disruptive testing for disaster recovery, upgrades and patches and can produce audit reports to verify complete service recovery, validate Service Level Agreements and prove compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to assist your organization to design, deploy, test and administer a DR solution based on VMware SRM.

  Progent's VMware vSphere and vCloud consultants have extensive experience of VMware vCloud Director, vRealize Automation (vRA), vRO and vCloud Suite used for managing private and public cloud and hybrid cloud solutions that deliver high availability, data security, and application mobility. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network architect to help you to build a completely virtualized Software Defined Data Center that can be provisioned or migrated instantly and administered with a high level of automation regardless of the physical components making up the underlying IP network.

• UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
  Progent's UNIX, Linux experts and macOS and OS X technology specialists offer remote consulting services to address a broad array of information technologies including system infrastructure, email solutions, network and operational security, plus UNIX and Windows coexistence. For server hardware economization and simplified management in networks that incorporate Linux and Microsoft Windows, Progent can provide VMware consulting and Citrix XenServer expertise. Progent can also help with migration from older applications to Windows or Linux-based environments. Progent's team-oriented methodology for resolving network issues enables quick escalation, if necessary, to consultants with task-relevant expertise to handle complex situations. This accelerates repair of critical problems, minimizes network downtime, and lowers support expense.

  Progent's UNIX and Linux support engineers can provide urgent online assistance resolving problems within UNIX, Linux, or Solaris systems based on leading versions of UNIX such as:
  — Mac OS X
  — Sun Solaris
  — IBM AIX
  — HP-UX (Hewlett Packard UNIX)
  — BSD
  — SGI/Irix
  

ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent offers a family of affordable, fixed-price managed services intended to enable small and medium-size businesses to benefit from the same advanced IT solutions used by some of the industry's top corporations. Progent's ProSight portfolio of network management outsourcing services covers all critical facets of information technology such as email content filtering, security and compliance, cloud-based backup and disaster recovery, infrastructure health monitoring, virtual server hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior-based machine learning tools to guard endpoints as well as physical and virtual servers against new malware assaults like ransomware and email phishing, which easily escape traditional signature-based AV tools. ProSight Active Security Monitoring protects local and cloud-based resources and provides a unified platform to address the complete malware attack progression including blocking, detection, mitigation, cleanup, and forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

• ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
  ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable in-depth security for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device control, and web filtering through leading-edge technologies incorporated within a single agent managed from a unified control. Progent's security and virtualization consultants can assist you to design and implement a ProSight ESP deployment that addresses your organization's specific needs and that helps you prove compliance with legal and industry data security regulations. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require immediate attention. Progent can also help your company to set up and verify a backup and restore solution like ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.

• ProSight Data Protection Services: Managed Backup and Disaster Recovery
  ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost and fully managed service for secure backup/disaster recovery. Available at a fixed monthly rate, ProSight DPS automates and monitors your backup processes and allows fast recovery of critical files, applications and VMs that have become lost or damaged as a result of component failures, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's BDR specialists can deliver world-class expertise to configure ProSight DPS to to comply with regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to recover your critical information. Learn more about ProSight Data Protection Services Managed Backup and Recovery.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top data security companies to provide web-based management and comprehensive protection for all your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. Email Guard's cloud filter acts as a first line of defense and keeps most unwanted email from reaching your security perimeter. This decreases your vulnerability to external threats and saves system bandwidth and storage space. Email Guard's onsite gateway device provides a further layer of analysis for incoming email. For outgoing email, the onsite gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and safeguard internal email traffic that stays within your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

• ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
  Progent’s ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller businesses to diagram, track, reconfigure and debug their connectivity hardware like routers, firewalls, and load balancers plus servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are always updated, captures and manages the configuration information of almost all devices connected to your network, monitors performance, and sends notices when issues are detected. By automating tedious management and troubleshooting processes, WAN Watch can knock hours off ordinary tasks such as making network diagrams, expanding your network, locating devices that require important updates, or resolving performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management services.

• ProSight LAN Watch: Server and Desktop Monitoring
  ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your network operating efficiently by tracking the health of critical computers that power your information system. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your designated IT staff and your Progent engineering consultant so that all potential problems can be resolved before they can impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.

• ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
  With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual host set up and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the applications. Because the environment is virtualized, it can be ported immediately to a different hardware environment without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Infrastructure Documentation and Password Management
  ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and safeguard data related to your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be warned about impending expirations of SSL certificates or warranties. By cleaning up and managing your network documentation, you can save up to half of time wasted trying to find critical information about your network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether you’re making improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require when you need it. Find out more about ProSight IT Asset Management service.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone interview with a Progent backup/recovery expert. The interview is designed to help evaluate your organization's preparedness to stop or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information concerning your existing AV defense and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow best practices to build a cost-effective security and backup environment that aligns with your company's needs. For details, see Progent's ProSight Ransomware Preparedness Report.

Special Consulting Programs Offered by Progent
Progent can provide the services of world-class remote consulting professionals for contract information technology programs. Progent's charges for longer-term consulting projects are set based on the level of expertise of the consultants assigned. Progent's experience with these important fields of information technology allows clients to complete critical initiatives economically and on time. Progent's special remote consulting solutions include:

• Help Desk Expertise
  Progent's Call Center service offerings for organizations with networks based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk services, co-managed Help Desk services, and Helpdesk consulting. Progent's Standard Help Desk Services offer small organizations an end-to-end solution that handles all facets of remote Level 1 desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Progent provides help desk services at a significant discount from Progent's normal desktop support rates, and Progent offers the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to handle the most issues.

  Progent's Help Desk Call Center consulting services can guide you in building an efficient new Help Desk Call Center or enhancing your current organization, identifying or modifying Help Desk Call Center software to address the unique requirements of your business, or providing temporary phone support staff to work with your existing Help Desk Call Center group during demanding situations like software migrations, mass updates, or rolling out new business software.

  Progent's Help Desk team of veteran network experts offers your clients in Montgomery or anywhere in the state of Alabama instant access to a large support resource with extensive background offering telephone-based help and online troubleshooting for networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's mission is to earn the Help Desk Call Center recognition as a significant contributor to business performance, and Progent's intent is to solve instead of merely report IT issues.

• Business Applications Services: Education, Development, and Problem Solving
  Progent's Applications Experts Group provides remote and in-depth consulting support and training in specific business application areas such as ERP, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can provide expertise, custom programming, and education for Microsoft applications such as CRM, Office Project, Office 365 Word, and Microsoft Office 365 Excel. To learn additional information about Progent's consulting, customization, and education services, see Progent's Applications Experts Team.

• Unified and Automated Management of Hybrid Cloud Environments
  Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks through comprehensive support for Windows Server 2016, Windows 10; seamless management of multi-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Intune for Apple iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer advanced remote and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to design and install a new implementation of System Center 2016, expand or optimize your current one, migrate efficiently from a prior version of System Center, or troubleshoot your System Center environment.

• Online Hybrid Network Monitoring Services
  Progent offers organizations in Montgomery, or anywhere in the state of Alabama, remote IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure Operations Manager to suit your environment so that your IT maintenance is proactive and automated. By uncovering looming trouble spots before they cause network outages, remote monitoring can avoid inconvenient and expensive information system breakdowns. Progent can also use system monitoring products such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X systems, Windows environments, or networks that support a variety of OS platforms.

Even if your Montgomery business works with a local independent consultant or employs a full time IT staff that know how to deal with common computer problems, Progent’s Microsoft and Cisco certified engineers are available to provide an easy and seamless virtual extension of your on-site resources in cases when your regular IT support personnel either don't have the time or the knowledge to address sudden network crises or especially complicated integration projects.

Features of Progent's Online Computer Support for Montgomery
Progent's online support, remote troubleshooting, system security expertise, and system management services give offices in Montgomery or throughout the state of Alabama unparalleled leverage for your support budget. Whether you need occasional phone support and Internet-based troubleshooting or full-time Help Desk call center support and network administration, Progent's professionals can provide your company enterprise-level IT support while permitting you to avoid the expense and administration overhead of carrying a full-service in-house IT staff. Highlights of Progent's online help services include:

• Immediate Phone Contact with Microsoft Premier Experts
  Progent's team of Microsoft-certified engineers can deliver immediate and economical expertise to companies in Montgomery and is also ideal for networks in more remote regions of Alabama that have a limited supply of technicians with proven expertise supporting Microsoft's latest family of server platforms. All Progent engineers have over 10 years of background integrating Microsoft products. As a Microsoft Partner consulting firm, Progent has access to a wide array of Microsoft support tools, service information, and continuing training.

• Per Minute Billing to Reduce Expenses
  Progent provides online help on a minute-by-minute billing plan, so you are charged only for the support you use. Progent requires no minimum fee for online support and requires no periodic retainer for support services delivered during normal working hours. This protects you from paying big invoices for simple fixes.

• Availability of Cisco Network Infrastructure Professionals
  Progent's certified experts for Cisco offers access to on-staff professionals with skill in designing, implementing, and troubleshooting networking solutions based on Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or CCNP to show you how to build fast, high-availability, and secure infrastructure for fixed and mobile networking.

• Application Experts Consulting
  Progent's core consulting offerings include system integration, Microsoft Exchange Server expertise, corporate security planning, and Help Desk sharing services. Progent's Application Experts Team offers world-class consulting expertise for critical application areas. Help available from the Application Experts staff includes:
  — Microsoft Dynamics GP/Great Plains Consulting and Programming
  — MS Project and Project Online Support
  — Microsoft Office 365 integration support
  — Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and VBA Programming
  — Microsoft Office Word and Office 365 Word Support
  — Business Information (BI) Reporting Consulting and Troubleshooting
  — Power BI Consulting Services
  — UNIX, Linux and Sun Solaris Integration
  — MS SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Application Programming, and Microsoft SQL 2014 Application Development and Debugging
  — Oracle Database Administration and Application Programming
  — MySQL Project Management and Application Programming
  — Mac Integration
  — Amazon Marketplace Web Service (Amazon MWS) Software Design and Programming

  By offering a full service centralized resource for network generalists and application experts, Progent is able to tailor timely, affordable, and comprehensive IT solutions that fit the special needs of your business.

• Advanced Remote Access Tools
  Secure online connectivity permits Progent's support professionals to see precisely what your users see. This makes it possible to produce fast solutions to problems that might otherwise require an expensive personal visit. State-of-the-art online access software and experienced technicians together enable Progent to repair most IT issues quickly and economically. Progent is a pioneer in offsite troubleshooting and remote system analysis.

• Compatibility with Popular VPN Gateways
  Progent can provide secure Virtual Private Network connectivity for gateways from major VPN vendors including Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN remote connectivity enables the experts at Progent's Technical Response Center to repair your system remotely without jeopardizing system security.

• Round-the-Clock Service for High System Availability
  For companies with line-of-business applications, Progent can provide optional 24x7 online support services. Used in conjunction with automated 24x7 server monitoring based on Microsoft Operations Manager, this service can help produce maximum network uptime.

• Help Desk Outsourcing
  Progent's Help Desk outsourcing programs are intended specifically for budget-conscious companies whose workers require immediate recourse to a Help Desk service with effective phone support and full escalation capability.

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner support company and Progent's head count, range of IT experience, refined support tools, and understanding of enterprise networking enable companies to escape the pitfalls associated with exclusive dependence on smaller service organizations, individual freelance service providers, or limited in-house IT help.

Progent adds value by providing:

• Certified Expertise in Microsoft's Complete Range of Servers
  Progent offers world-class support for Microsoft’s popular server platforms with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and integration consulting, Windows Server 2008 R2 expertise, Windows Server 2003 maintenance, MS Exchange 2016 planning and deployment, Exchange 2013 consulting, Microsoft Exchange Server 2010 maintenance, Exchange Server 2007 and Microsoft Exchange 2003 Server moves, plus MS SQL Server 2017 planing and migration, SQL Server 2016 integration and development, SQL Server 2014 support, and Microsoft SQL Server management support.

• Value Pricing
  Progent's pricing policy is to bill for online service and on-premises visits per minute. Consequently, you are billed just for delivered support. Progent does not demand a more expensive rate for off-hours or emergency support, and inside California or in areas where Progent provides in-person service, Progent does not bill for travel except for urgent support where on-site time is less than 4 hours. In addition, Progent applies no service activation charge and requires no monthly commitment for services delivered during normal business hours. Many service firms impose substantial minimum fees or charge for every quarter hour or longer. Progent's fine granularity avoids large bills for quick repairs so you won't be tempted to permit simple problems to stay unaddressed.

• Complete Records of IT Services
  Progent has created a sophisticated service reporting system that records and organizes detailed documentation for all delivered support activities. Unlike some independent consultants or local service organizations who provide scant documentation or specifics of services performed, each service delivered by Progent is tracked by comprehensive documentation. Each Progent staff member has access to the service reports sent by every staff member to every client. The practice of detailing and archiving support records results in more efficient support and eliminates a slew of typical problems such as when a service client is virtually held hostage to a consultant who won’t let go of the keys to the kingdom.

• Automated Server Monitoring with Microsoft Operations Manager
  Progent is one of the only IT service firms to offer round-the-clock system tracking services powered by MS Operations Manager. Microsoft System Center Operations Manager causes your network support to be anticipatory rather than reactive. By revealing possible problems before they result in downtime, network monitoring can save your IT network from stressful and expensive availability losses.