Fast Remote Technical Support for Montgomery Alabama Information Networks
For businesses in Montgomery Alabama, Progent provides remote help for computer systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have delivered remote support to businesses in all 50 states in the U.S. (Check out recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-qualified engineers to solve challenging infrastructure issues, plus the assistance of CISA and CISSP-certified security experts to help with high-level security architecture and diagnostic jobs.
Progent's online technical support experts offer exceptional value because they possess the real-world background and have access to the sophisticated tools necessary to resolve the majority of information system problems rapidly. Efficient support reduces immediate costs since service calls accumulate minimal chargeable minutes. Online support also eliminates the expense of sending a consultant to your location. Your organization saves even more in indirect costs by minimizing or avoiding network downtime and related losses due to business disruption, upset customers and vendors, unproductive workers, and de-focused executives. Progent's extensive remote consulting experience is particularly helpful in environments that depend on public clouds for vital infrastructure or software like Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises support may not be useful.
Progent's pricing policy for online help is designed to stretch your IT service dollar. Progent bills per minute for phone assistance, so you are charged just for the services that you actually get. Unlike many remote service companies, Progent imposes no service activation charge or minimum payments. Progent's one-minute granularity and simple policy for billing do away with scenarios where speedy. minor fixes manage to end up as large bills. Progent's penchant for dealing with problems efficiently means your business saves money.
Progent's Remote Consulting and Technical Support Services
Over the years, Progent has refined an arsenal of customized technologies and proven methodologies that allow the highest level of effectiveness for online consulting and repair for computer networks of any size. Progent provides safe Virtual Private Network support for VPN gateways from multiple leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity permits the consultants of Progent's Technical Response Center to link to your company's environment remotely without breaching corporate security.
Progent's advanced technical support database system maintains thorough records for all support that Progent's clients have been provided. Progent's staff service personnel have the benefit of the details of services provided to every customer by every engineer. This database of problems and resolutions is structured as a quickly exploitable support knowledge base that enables Progent's remote technical engineers to share their experiences company-wide to make sure that the value of Progent's technical support grows over time. Progent's advanced certifications and working associations with major industry leaders including Cisco and Microsoft open up additional extensive technical knowledge bases and permit fast access to vendors' in-house engineering staff with the result that Progent's online consulting experts can find the most efficient solutions promptly.
Online technical services offered by Progent to customers in Montgomery Alabama include:
Certified Windows Expertise
Progent's Microsoft-expert remote support experts can deliver network repair and IT assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the expertise of consulting engineers who can assist your company with a broad variety of platform support including
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
MS Exchange 2019 Server planning and configuration,
Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 consulting,
Exchange 2010 maintenance,
SharePoint 2019 planning and deployment, SharePoint Server 2016 migration and hybrid deployment consulting services, Microsoft Teams migration expertise, Microsoft Skype for Business planning and deployment support, Microsoft Lync Server management, and Office Communications Server upgrade,
Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2019 migration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Office Access Application Development,
SBS Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a broad array of affordable desktop services to assist you business to deploy, configure, troubleshoot, and manage desktop PCs and laptops powered by Microsoft Windows. Progent's desktop consulting services cover areas such as offering Windows 10 migration assistance plus Microsoft System Center 2012 Configuration Manager design and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune integration help to streamline the administration of your desktops along with your web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the highest recognition for network infrastructure engineers, and certifies a consultant's networking skills at the master level. CCIEs can resolve even the most difficult challenges surrounding network infrastructure design, installation, administration, security, and repair. CCIEs operate with the highest priority with Cisco's in-house support staff in analyzing problems with Cisco IOS Software network management tools and developing workarounds or identifying software updates. CCIEs offer excellent cost-effectiveness because their broad expertise allows them to find solutions for problems rapidly. In typical instances, less experienced consultants can struggle for many hours or days with identical tasks that a Cisco-qualified CCIE can fix in minutes. Progent's Cisco-qualified CCIE engineers can communicate with your environment by means of sophisticated on-line troubleshooting technology to provide efficient, secure, and economical diagnosis and repair.
Alabma State Contact Information:
Progent offers consulting services and onsite technical support throughout Alabama.
Progent locations in Alabma State
Progent's Cisco-qualified CCIEs can provide expertise in the entire range of Cisco's top-selling selection of networking devices by providing services that include:
CISSP and ISSAP Certified System Security Specialists
Progent's qualified CISSP and CISSP-ISSAP security and compliance consultants can provide a range of security services to bolster the defenses of your Windows, Apple macOS and OS X, or Linux network against assaults or assist your company to recover quickly after a serious penetration. Security solutions available from Progent cover comprehensive network security assessment utilizing tools such as GFI LANguard NSS, AMAP Application Scanner, and software from Solar Winds tools and Nikto; quick cleanup after virus and worm assaults; configuring firewalls; establishing secure mechanisms for off-site and mobile connectivity; guarding your email system against spam and DHA attacks; and setting up 24x7 network monitoring.
Cloud Integration Solutions
Progent can provide advanced online consulting to help businesses of all sizes integrate their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist you to design and manage cost-effective environments that can include Windows and Linux systems and apps in either cloud-centric systems or in hybrid topologies that utilize local IT assets along with public cloud services. To help you to integrate public clouds with networks, Progent can provide a range of cloud integration support services such as Office 365 Exchange Online integration with on-premises Exchange deployments,
Azure hybrid cloud design and integration consulting, Amazon Web Services (AWS) hybrid cloud solutions, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform integration expertise. Progent has over two decades of experience delivering advanced consulting expertise online, and Progent can make sure you complete your cloud migration initiatives quickly and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you orchestrate, automate and test a consistent runbook for restoring services quickly following a breakdown. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, plus transparent site migration, failback and re-protect. SRM also supports non-disruptive testing for disaster recovery, upgrades and patches and can generate audit reports to confirm complete service recovery, validate Service Level Agreements and demonstrate compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to help you to plan, deploy, test and administer a DR system powered by VMware SRM.
Progent's VMware vSphere experts offer in-depth understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRO and vCloud used for managing private and public cloud and hybrid cloud environments that provide high uptime, security, and disaster recovery. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network architect to assist your organization to plan and deploy a fully virtualized Software Defined Data Center that can be provisioned or migrated instantly and managed with a high level of automation regardless of the physical components making up the underlying network infrastructure.
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux consultants and macOS and OS X technology specialists offer remote support services to cover a broad range of computer technologies such as system infrastructure, email solutions, network and process security, plus UNIX and Microsoft Windows coexistence. For server economization and easy administration in environments that combine Linux-based systems and Windows, Progent offers VMware consulting and Citrix XenServer support. Progent can also help with transitioning from older applications to Microsoft Windows or Linux-powered solutions. Progent's team-based approach to solving network problems promotes fast escalation, when required, to engineers with task-relevant expertise to handle challenging scenarios. This accelerates repair of urgent problems, minimizes network downtime, and cuts service costs.
Progent's UNIX and Linux consultants can offer urgent online help troubleshooting problems affecting UNIX, Linux, or Solaris systems based on leading versions of UNIX including:
Mac OS X
HP-UX (Hewlett Packard UNIX)
Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent offers a family of affordable, fixed-price managed services intended to allow small and medium-size organizations to utilize the same advanced technology deployed by many of the industry's leading enterprises. Progent's ProSight suite of network management outsourcing services addresses all critical facets of information technology including email protection, security and compliance, cloud-based backup and disaster recovery, infrastructure management, virtual server hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior-based analysis tools to defend endpoint devices as well as physical and virtual servers against new malware attacks such as ransomware and email phishing, which routinely evade traditional signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a single platform to automate the entire malware attack lifecycle including filtering, identification, containment, cleanup, and post-attack forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection managed services offer economical multi-layer security for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, device control, and web filtering through leading-edge tools packaged within a single agent accessible from a single control. Progent's security and virtualization consultants can help your business to design and implement a ProSight ESP environment that meets your company's specific needs and that allows you demonstrate compliance with legal and industry information security regulations. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for urgent action. Progent's consultants can also help you to install and verify a backup and restore solution like ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost and fully managed service for reliable backup/disaster recovery. Available at a low monthly cost, ProSight DPS automates and monitors your backup processes and enables rapid recovery of vital files, apps and virtual machines that have become lost or damaged due to component failures, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or to both. Progent's cloud backup consultants can provide world-class expertise to set up ProSight Data Protection Services to be compliant with regulatory requirements like HIPAA, FIRPA, PCI and Safe Harbor and, when needed, can help you to recover your critical data. Find out more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top data security companies to provide web-based management and comprehensive protection for your email traffic. The powerful architecture of Email Guard combines a Cloud Protection Layer with an on-premises gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. The cloud filter acts as a preliminary barricade and blocks most threats from making it to your network firewall. This reduces your exposure to external attacks and saves system bandwidth and storage space. Email Guard's onsite security gateway device adds a further layer of inspection for incoming email. For outbound email, the onsite gateway provides AV and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and protect internal email traffic that stays within your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller organizations to map, monitor, reconfigure and troubleshoot their networking appliances like switches, firewalls, and load balancers as well as servers, client computers and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that network diagrams are kept current, copies and manages the configuration of virtually all devices connected to your network, tracks performance, and sends alerts when potential issues are discovered. By automating time-consuming management and troubleshooting processes, WAN Watch can knock hours off ordinary chores such as making network diagrams, expanding your network, finding appliances that require important updates, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management technology to help keep your IT system operating efficiently by checking the state of critical assets that drive your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your specified IT management personnel and your Progent engineering consultant so that all potential issues can be resolved before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual host set up and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the applications. Because the environment is virtualized, it can be ported immediately to an alternate hosting solution without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and protect data related to your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be warned about impending expirations of SSL certificates or warranties. By updating and organizing your IT documentation, you can save up to 50% of time thrown away trying to find critical information about your network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether youíre planning improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need as soon as you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size businesses to obtain an unbiased assessment of the health of their information system. Based on some of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's certified group of IT professionals, ProSight Network Audits help you see how well the configuration of your essential network devices adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits such as a cleaner Active Directory environment. Both also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler management, improved compliance with data security standards, more efficient utilization of IT resources, faster troubleshooting, more reliable backup and recovery, and less downtime. See more about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service centered on a phone discussion with a Progent information assurance consultant. The interview is designed to evaluate your company's ability either to stop or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information concerning your existing antivirus tools and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply best practices to build a cost-effective security and backup/recovery system that meets your business needs. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.
Special Support Programs Available from Progent
Progent offers the services of world-class remote consulting professionals for special IT projects. Progent's charges for longer-term development or consulting tasks are determined based on the qualifications of the consultants required. Progent's background in these important areas of information technology allows clients to execute major projects economically and on time. Progent's special remote engineering services include:
How Your Montgomery Company Can Contact Progent's Online Technical Support Experts
Call Center Expertise
Progent's Help Desk service offerings for companies with environments that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Call Center services, co-managed Helpdesk services, and Call Center process consulting.
Progent's Standard Help Desk Services offer small organizations a complete solution that manages all aspects of remote Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Progent offers call desk services at a significant discount off Progent's regular desktop service rates, and Progent can provide the option of rapid as-needed escalation to subject matter experts to handle challenging issues.
Progentís Help Desk Co-management services make it possible for your IT organization to split responsibilities for Help Desk services seamlessly between your IT staff and Progent's large roster of seasoned desktop support engineers and subject matter experts. Progentís Help Desk Co-management service is an advanced support solution built around the top professional services automation (PSA) platform for managing service requests, ticketing, ownership, progress tracking, and metrics.
Progent's Help Desk team of veteran information technology professionals offers your customers in Montgomery Alabama immediate access to a large support group with extensive experience providing phone help and remote diagnostics for IT systems that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's focus is to give the Call Center the reputation as a significant contributor to business performance, and Progent's goal is to solve and not simply document IT issues.
- Applications Services: Training, Custom Development, and Problem Solving
Progent's Applications Consulting Team offers online and in-depth consulting support and education in specific application areas including ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver expertise, programming, and training for popular Microsoft applications such as CRM, Project, Microsoft Office 365 Word, and Office 365 Excel. To read more about Progent's consulting, programming, and training services, visit Progent's Applications Experts Group.
- Centralized and Streamlined Administration of Hybrid Cloud Environments
System Center 2016 centralizes and automates the administration of hybrid cloud environments through advanced support for Windows Server 2016 servers, Windows 10 clients; cohesive integration of mixed-OS environments that incorporate Linux, Hyper-V and VMware; and better public and private cloud support such as tighter integration with Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts can provide advanced online and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to design and configure a new deployment of System Center 2016, expand or tune your current one, migrate efficiently from a previous release of System Center, or debug your System Center environment.
- Remote IT Infrastructure Monitoring Services
Progent can deliver companies in Montgomery Alabama online hybrid network monitoring and reporting by providing System Center Operations Manager expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune SCOM to suit your environment so your network support is proactive rather than reactive. By uncovering possible trouble spots before they evolve into network outages, automated monitoring can avoid disruptive and costly service breakdowns. Progent can also provide help with network monitoring products such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft environments, or environments powered by a variety of platforms.
To get in touch with Progent about emergency phone-based help with Microsoft Windows, Apple macOS and OS X, or Linux environments, go to Progent's Emergency Online Support, call 1-800-993-9400, or visit Contact Progent.
For offices and new ventures in Montgomery Alabama, Progent's online network support specialists are ready to provide professional and affordable system help the instant your organization has to have it. Long experience providing remote tech support has led to Microsoft Partner status for Progent's consultants and has helped Progent to acquire high-end troubleshooting skills and to refine online connectivity technology to fix network problems quickly while eliminating the expense and lost time associated with on-premises support visits.
Even if your Montgomery organization relies on a local independent support technician or maintains a full time IT staff that know how to deal with typical network issues, Progentís Microsoft certified engineers can still provide a convenient and seamless remote expansion of your local resources for situations when your regular IT support personnel either don't have the time or the experience to handle sudden network emergencies or particularly tough integration problems.
Advantages of Progent's Network Help for Organizations in Montgomery Alabama
Progent's online IT consulting services enable your Montgomery organization to experience the advantages of timely, world-class IT support without the cost of managing a full-time IT organization. Your network will derive added strategic worth by being more reliable, efficient, and secure. Benefits to your business include:
- Convenient remote expansion of your on-site support resources
For most companies in Montgomery Alabama, nearby network service providers, whether made up of independent consultants or an in-house IT staff, can handle the majority of technical issues. However, major troubles might spring up when local support personnel are overstretched or absent, and some trouble may stem from IT products that is unfamiliar to your local service personnel. In these instances, Progent's online support professionals provide an easy, fast, and budget-friendly solution to supplement your local resources and to convey valuable information to increase your capability to deal with downstream issues in-house.
- Less Dependence on Individual Consultants
For network support, smaller offices commonly rely on independent freelance consultants. Although independent consultants carry smaller internal costs than big service firms and can often charge marginally less, they are occasionally overextended, making it difficult to respond quickly to crisis situations. If an independent service provider is occupied with another customer, sick, on a trip, or in class, the absence of backup help may require your business to wait for help during an IT crisis. As your network expands, system downtime and problems with vital software are more costly. The money you thought you were saving on an independent can be eaten up quickly by lost productivity. Progent offers an on-call source of backup service experts to insure your network is always up and running.
- Create a Scalable Foundation for Seamless Expansion
Businesses typically start with an information system implemented on a shoestring budget. Lacking a strong framework, slap-dash fixes often get thrown onto an unstable foundation. When a company grows, stability and scalability problems can impede the productivity of the organization. Such badly designed environments require proper analysis, smart long-term planning, and broad-based technical knowledge to evolve to a network infrastructure that can deliver the solid foundation to meet vital business demands and facilitate downstream expansion.
- Work with Problem Solvers Instead of Product Sellers
Smaller companies need guidance and technical training to navigate through an ever more complicated maze of product alternatives available for accelerating business growth and improving productivity. They do not need a network engineer who is motivated to sell a certain vendor's products. Network support and product selling can result in a scenario where the recommended
solution is designed around a profitable technology rather than the genuine requirements of a business. Progent eliminates these dilemmas by selling only services instead of products. This enables Progent to align technical consulting with the real needs of clients.
How Is Progent Different from Other Support Firms?
Progent is a Microsoft Partner consulting company and Progent's number of employees, depth of technical experience, refined support tools, and understanding of enterprise networking enable companies to escape the pitfalls associated with excessive reliance on smaller service firms, individual freelance consultants, or over-stretched in-house resources.
Progent stands out by providing:
How Does My Business Begin Getting Remote Computer Support from Progent?
- In-depth Expertise in Microsoft's Entire Line of Server Platforms
Progent offers in-depth support for Microsoftís powerful server products with services that include Microsoft Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and deployment consulting, Windows Server 2008 R2 upgrades, Windows 2003 upgrades, MS Exchange Server 2019 planning and configuration, MS Exchange Server 2016 migration, Exchange Server 2013 consulting, Microsoft Exchange Server 2010 management, Microsoft Exchange 2007 Server and Exchange Server 2003 upgrades, plus MS SQL Server 2019 integration expertise, MS SQL Server 2017 planing and migration, SQL Server 2016 integration, Microsoft SQL Server 2014 support, and SQL Server management support.
- Value Pricing
Progent's pricing model is to bill for online service and on-premises visits per minute. Consequently, you owe exclusively for received services. Progent does not demand a higher rate for off-hours or emergency support, and within California or in regions where Progent provides on-site support, Progent does not charge for travel except for emergency support where on-site work is less than four hours. Also, Progent applies no service activation charge and asks no monthly commitment for services provided during normal business hours. Many service firms demand substantial minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity eliminates big invoices for fast repairs so you won't be forced to permit less critical problems to stay unaddressed.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching customers to deal with technical issues that are within their comfort zone, Progent can concentrate on offering high-value services where Progent faces few competitors. Companies who work with familiar independent consultants or who employ in-house support staffs benefit when Progent passes on information about critical technology and tested processes to make their IT environments more reliable, protected, and productive.
- Remote Server Monitoring with MS System Center Operations Manager
Progent is one of the only consulting companies to provide 24x7 network monitoring services based on MS Operations Manager. MS System Center Operations Manager allows your network maintenance to be proactive instead of reactive. By revealing potential issues before they cause lost productivity, network monitoring can keep your IT network from painful and costly availability disruptions.
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, visit Immediate Technical Support.