Fast and Affordable Remote Support for Montgomery Computer Networks
Fast Remote Consulting for Montgomery SystemsFor businesses in Montgomery or anywhere in Alabama, Progent offers online technical support for information systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified professionals have provided online support to companies in every state in the U.S. (Refer to recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-qualified network specialists to help with challenging infrastructure issues, plus the assistance of CISA and CISSP-certified security experts to help with high-level security design and diagnostic issues.

Progent's online support engineers offer excellent value because they have the real-world experience and are equipped with the sophisticated technology needed to solve the majority of information system issues rapidly. Efficient support reduces direct expenses because service calls require fewer chargeable minutes. Online help also eliminates the expense of dispatching a consultant to your location. Your organization benefits even more with indirect expenses by minimizing or avoiding network downtime and related losses due to business disruption, upset customers and vendors, unproductive workers, and de-focused executives. Progent's extensive remote consulting know-how is particularly valuable in environments that are dependent on public clouds for vital infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises tech support may not be an alternative.

Progent's pricing model for online support is structured to stretch your IT service dollar. Progent charges per minute for telephone-based assistance, so you are billed exclusively for the support that you receive. In contrast to typical online support firms, Progent requires no initialization charge or minimum payments. Progent's one-minute billing unit and simple policy for pricing avoid situations where speedy. minor solutions manage to end up as large bills. Progent's skill at solving problems efficiently means your business spends less cash.

Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has fine tuned a set of optimized tools and field-tested methodologies which ensure the highest level of efficiency for online consulting and troubleshooting for IT systems of any size. Progent provides protected Virtual Private Network support for VPN gateways from multiple leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity allows the engineers of Progent's remote service group to communicate with your system remotely without violating corporate security.

Progent's sophisticated customer support reporting application maintains extensive records describing the service that Progent's customers have received. Progent's team consultants have the benefit of the records of all help delivered to every customer by every consultant. This archive of anomalies and fixes is structured as a quickly exploitable proprietary database that allows Progent's online technical engineers to communicate their knowledge company-wide to ensure that the value of Progent's technical support grows over time. Progent's high-level certifications and close associations with major technology companies such as Cisco and Microsoft open up additional vast technical knowledge bases and allow quick response from manufacturers' internal engineering staff so Progent's remote consulting experts can come up with the best resolutions promptly.

Remote technical support services available from Progent to customers in Montgomery and throughout the state of Alabama include:

Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent provides a family of affordable, flat-rate services intended to enable small and mid-size businesses to utilize the same best-of-breed IT solutions used by some of the world's top corporations. The ProSight series of outsourced network management services covers all critical areas of modern networking such as email content filtering, security and compliance, automated backup/recovery, infrastructure health monitoring, VM cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior analysis technology to defend endpoint devices and physical and virtual servers against new malware assaults like ransomware and file-less exploits, which routinely escape legacy signature-based AV products. ProSight ASM safeguards on-premises and cloud resources and offers a single platform to address the entire threat progression including blocking, identification, mitigation, cleanup, and forensics. Top capabilities include one-click rollback using Windows VSS and real-time system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth security for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP delivers firewall protection, intrusion alerts, endpoint control, and web filtering through cutting-edge tools packaged within a single agent managed from a single control. Progent's security and virtualization experts can help you to design and implement a ProSight ESP deployment that addresses your company's specific requirements and that helps you demonstrate compliance with legal and industry data protection standards. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for immediate attention. Progent's consultants can also help you to set up and verify a backup and restore solution like ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable end-to-end service for secure backup/disaster recovery. For a low monthly cost, ProSight DPS automates and monitors your backup activities and enables fast recovery of critical files, apps and virtual machines that have become unavailable or damaged due to component failures, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or to both. Progent's BDR specialists can provide world-class support to set up ProSight Data Protection Services to be compliant with regulatory requirements like HIPPA, FIRPA, and PCI and, whenever needed, can help you to recover your critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading information security companies to deliver web-based management and comprehensive protection for all your email traffic. The hybrid architecture of Progent's Email Guard managed service combines cloud-based filtering with an on-premises security gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer serves as a first line of defense and keeps the vast majority of threats from reaching your security perimeter. This reduces your exposure to external threats and conserves network bandwidth and storage. Email Guard's onsite gateway appliance provides a deeper layer of inspection for incoming email. For outgoing email, the on-premises gateway provides AV and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also assist Exchange Server to monitor and protect internal email that stays within your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller organizations to map, monitor, enhance and debug their connectivity hardware such as routers, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are kept current, copies and manages the configuration of virtually all devices on your network, tracks performance, and sends alerts when problems are detected. By automating time-consuming network management processes, ProSight WAN Watch can cut hours off ordinary tasks like making network diagrams, reconfiguring your network, finding devices that need critical software patches, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system operating efficiently by tracking the health of vital computers that power your business network. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your designated IT management staff and your Progent consultant so all potential issues can be addressed before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host set up and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the applications. Since the system is virtualized, it can be ported easily to a different hosting environment without a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and protect data about your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be alerted about upcoming expirations of SSLs or domains. By cleaning up and organizing your IT infrastructure documentation, you can eliminate up to half of time thrown away trying to find vital information about your network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether you’re planning enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size businesses to get an unbiased evaluation of the health of their IT system. Based on some of the top remote monitoring and management (RMM) tools available, and supervised by Progent's world-class group of IT experts, ProSight Network Audits show you how closely the deployment of your essential infrastructure assets adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits like a more manageable Active Directory (AD) environment. Both also include a year of state-of-the-art remote network monitoring and management. Benefits can include simpler management, improved compliance with information security regulations, more efficient utilization of IT resources, faster troubleshooting, more reliable backup and recovery, and less downtime. See more about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to evaluate your organization's ability to block or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information about your existing security profile and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to create a cost-effective AV and backup/recovery environment that aligns with your business requirements. For details, see The ProSight Ransomware Preparedness Report.

Special Consulting Programs Offered by Progent
Progent can provide the skills of seasoned online consulting experts for special IT programs. Progent's charges for ongoing development or consulting tasks are set based on the qualifications of the consultants required. Progent's background in these special areas of information technology enables clients to execute critical initiatives economically and on schedule. Progent's project-based remote engineering services include:

  • Help Desk Support
    Progent's Call Center support programs for organizations with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Help Desk services, shared Help Desk support services, and Help Desk operations consulting. Progent's Standard Help Desk Services offer smaller businesses a comprehensive solution that handles all aspects of online Level 1 desktop technical support from initial requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent offers call desk services at a substantial discount off Progent's regular Level 1 desktop support rates, and Progent can provide the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve complex issues.

    Progent's Help Desk Call Center consulting services can aid you in creating an effective new Call Center or enhancing your established organization, evaluating or enhancing Help Desk software to address the particular requirements of your company, or adding temporary phone support personnel to reinforce your existing Call Center group during high-demand scenarios like software transitions, mass upgrades, or rolling out new applications.

    Progent's Call Center staff of seasoned information technology professionals gives your computer users in Montgomery or anywhere in the state of Alabama quick contact with an effective network service resource with years of experience delivering telephone-based consulting and remote troubleshooting for computer environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's charter is to give the Help Desk the reputation as a key enabler of business success, and Progent's aim is to resolve rather than merely document network issues.

  • Applications Support: Training, Customization, and Integration
    Progent's Applications Consulting Group provides phone-based professional engineering expertise and training in special application areas including ERP, MRP, custom programming for accounting packages, and CRM. Progent also can deliver expertise, customization, and education for Microsoft applications such as CRM, MS Office Project, Office 365 Word, and Microsoft Office 365 Excel. To read more about Progent's consulting, customization, and education offerings, refer to Progent's Applications Experts Team.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the administration of hybrid cloud networks through comprehensive integration with Windows Server 2016, Windows 10; cohesive integration of mixed-OS environments that incorporate Linux, Hyper-V and VMware; and expanded cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone management plus native integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants offer advanced online and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and install a new implementation of System Center 2016, expand or optimize your current one, migrate efficiently from an earlier release of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent can deliver organizations in Montgomery, or anywhere in the state of Alabama, remote IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can configure Operations Manager to suit your environment so that your computer support is proactive and automated. By uncovering possible trouble spots before they expand into network outages, system monitoring can head off stressful and costly service breakdowns. Progent can also provide help with network monitoring utilities such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X systems, Windows networks, or environments powered by a variety of OS platforms.
How Your Montgomery Business Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about emergency online support with Microsoft Windows, macOS and OS X, or Linux environments, go to Progent's Nationwide Remote Help, telephone 1-800-993-9400, or visit Contact Progent. For companies and startups in Montgomery or anywhere in the state of Alabama, Progent's phone-based network support engineers can deliver effective and affordable IT help the instant your organization needs it. More than a decade of providing remote tech support has earned Microsoft Partner certification for Progent's team of engineers and has allowed Progent to acquire high-end troubleshooting capability and to refine remote access technology to repair network problems rapidly while eliminating the cost and lost time that comes with in-person service calls.

Even if your Montgomery organization works with a local freelance support technician or maintains an in-house IT staff that can deal with typical computer problems, Progent’s Microsoft certified engineers are available to provide an easy and seamless virtual expansion of your local resources in cases when your usual service personnel either don't have the time or the expertise to deal with unexpected network crises or particularly complicated integration projects.

Benefits of Progent's Network Help for Offices in Montgomery
Progent's remote technical help services allow your Montgomery business to experience the advantages of on-call, expert IT support without the cost of managing an in-house IT organization. Your information system will acquire greater business worth by becoming more available, productive, and secure. Benefits to your business include:

  • Seamless virtual expansion of your on-site IT resources
    For most organizations in Montgomery or anywhere in Alabama, local network service providers, whether made up of independent consultants or an internal maintenance staff, can resolve the majority of network problems. On the other hand, IT crises can strike when local resources are overstretched or unavailable, and some problems may be associated with technology that is unfamiliar to your usual service technicians. In these instances, Progent's on-call service experts provide a convenient, fast, and budget-friendly solution to supplement your local help and to convey valuable information to improve your capability to resolve downstream issues locally.

  • Reduced Reliance on Freelance Consultants
    For network maintenance, smaller offices often rely on independent freelance consultants. Although freelance consultants carry less overhead than larger support companies and can afford to charge lower rates, they are occasionally overextended, making it difficult to respond rapidly to crisis situations. If a freelance service provider is busy with another customer, sick, on vacation, or in training, the absence of backup help may force your company to wait for assistance during an IT crisis. As your business expands, system unavailability and trouble with vital applications become more expensive. The budget you thought you were saving on a freelancer can be eaten up quickly by reduced productivity. Progent provides a reliable source of backup support experts to make sure your IT system remains available.

  • Build a Solid Foundation for Seamless Growth
    Businesses typically start with an information architecture implemented on a modest budget. Lacking a proper framework, slap-dash fixes often get thrown on top of a weak foundation. When a network grows, stability and scalability problems can impede the success of the business. These poorly built systems need careful assessment, smart long-term planning, and broad-based technical expertise to upgrade to a network architecture that can provide the solid foundation to meet critical business requirements and ease future growth.

  • Work with Problem Solvers Instead of Product Resellers
    Smaller businesses need guidance and technical training to navigate through an increasingly complicated maze of product alternatives available for promoting business success and enhancing efficiency. These companies hardly need a computer consultant who is motivated to earn a commission on a certain vendor's products. IT support and product selling can lead to a situation where the proposed solution is built around a predetermined technology instead of the genuine needs of a business. Progent avoids these conflicts by selling just services instead of products. This allows Progent to match technical consulting with the best interests of clients.

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner consulting firm and Progent's head count, depth of IT background, refined remote support tools, and understanding of corporate IT allow businesses to avoid the pitfalls of exclusive dependence on smaller consulting organizations, individual freelance service providers, or limited in-house resources.

Progent stands out by providing:

  • Best Practices
    Progent’s staff of Microsoft and Cisco Premier Certified experts average longer than a decade of real-world industry experience, at the forefront of network support, executing a broad variety of technical projects for an extensive array of businesses. Every Progent support professional shares a proven collection of personal best practices which are incorporated into company-wide best practices standards that Progent instills in its consulting staff. This means that you get not just expert technical help, but also a support engineer with proven methods for applying computer knowledge to repair real-world IT problems quickly.

  • Value Pricing
    Progent's pricing model is to charge for online support and in-person visits by the minute. Consequently, you owe only for received services. Progent does not demand a higher rate for off-hours or urgent support, and inside California or in regions where Progent offers on-site support, Progent does not charge for travel time except for urgent support where on-site time is less than four hours. In addition, Progent applies no startup fee and requires no retainer for support services provided during normal business hours. Many service organizations impose substantial minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity avoids large invoices for quick fixes so you will not be tempted to permit minor problems to stay unaddressed.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching customers to deal with problems that are within their comfort zone, Progent can concentrate on delivering hard-to-find services where Progent has little competition. Companies who utilize familiar independent consultants or who maintain internal support personnel benefit when Progent passes on information about critical technology and proven methodologies to make their IT environments more reliable, protected, and productive.

  • 24x7 Server Monitoring with MS Operations Manager
    Progent is one of the only support companies to provide round-the-clock network monitoring services based on MS System Center Operations Manager. Microsoft System Center Operations Manager causes your network maintenance to be anticipatory rather than reactive. By anticipating potential issues before they result in lost productivity, system monitoring can save your information network from painful and costly availability losses.
How Does My Business Begin Getting Remote Computer Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, visit Immediate Online Support.