Fast Online Support for Montgomery Alabama IT Networks
For companies in Montgomery Alabama, Progent provides online help for computer systems based on Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have provided remote troubleshooting to businesses in all 50 states in the United States. (Refer to testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE engineers to solve complex networking problems, as well as the assistance of CISA and CISSP-qualified security experts to help with high-level security architecture and troubleshooting jobs.
Progent's remote technical support experts provide excellent value because they have the practical background and have access to the advanced tools needed to resolve the majority of information system problems rapidly. Efficient support reduces immediate costs because service calls accumulate fewer chargeable minutes. Online support also avoids the expense of sending a consultant to your office. Your organization saves additionally with indirect costs by reducing or avoiding system outages and associated costs stemming from business discontinuity, upset customers and vendors, idle employees, and distracted executives. Progent's extensive remote technical support experience is especially important in environments that are dependent on public clouds for vital network infrastructure or software such as Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises IT support may not be an option.
Progent's billing model for online help is designed to leverage your IT service investment. Progent charges by the minute for phone consulting, so you pay only for the services that you actually get. In contrast to many online service firms, Progent requires no initialization fee or minimum fees. Progent's per-minute granularity and clean model for pricing save you from situations where fast repairs manage to turn into large invoices. Progent's penchant for disposing of technical issues quickly means your business spends less cash.
Progent's Online Consulting and Technical Support Expertise
Over time, Progent has fine tuned a set of customized tools and field-tested processes which permit the maximum degree of effectiveness for remote engineering help and troubleshooting for computer networks of any size. Progent provides secure VPN support for gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity allows the engineers of Progent's Technical Response Center to communicate with your company's computer system remotely without violating corporate security.
Progent's sophisticated service database application maintains comprehensive histories for all service that Progent's clients have received. Progent's staff consultants have access to the details of all help provided to every client by every engineer. This database of issues and fixes is organized as a conveniently accessible proprietary database that permits Progent's remote support engineers to communicate their experiences company-wide to ensure that the value of Progent's support services grows daily. Progent's extensive list of accreditations and close relationships with major vendors including Cisco and Microsoft open up other vast support databases and permit priority access to manufacturers' in-house engineering staff with the result that Progent's online consulting experts are able to arrive at optimal solutions promptly.
Online technical support services available from Progent to customers in Montgomery Alabama include:
Authorized Windows Support
Progent's Microsoft-certified remote support experts can deliver computer system troubleshooting and consulting support for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the assistance of consulting engineers who can assist you with a wide range of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
Microsoft Exchange Server 2019 planning and configuration,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 integration,
Microsoft Exchange Server 2010 maintenance,
SharePoint 2019 planning and deployment, SharePoint Server 2016 migration and hybrid integration consulting, Microsoft Teams consulting, Microsoft Skype for Business Server planning and deployment support, Microsoft Lync Server 2013 management, and Microsoft Office Communications Server 2007 troubleshooting,
Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration, MS SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Access Application Development,
SBS Server consulting, and
Windows Essentials cloud integration.
Progent in addition offers a broad array of affordable PC desktop support services to assist your business to deploy, configure, troubleshoot, and administer desktop PCs and laptops powered by Microsoft Windows. Progent's desktop consulting services include offering Windows 10 migration support services plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune integration help to centralize the administration of your desktops and web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
The Cisco CCIE certification is the top accreditation for network professionals, and indicates a person's technical skills at the expert level. CCIEs know how to handle even the most complex challenges associated with network design, deployment, maintenance, security, and repair. Cisco qualified CCIEs can cooperate closely with Cisco's internal product support engineers in analyzing anomalies with IOS network management tools and developing workarounds or identifying software updates. Cisco qualified CCIEs provide exceptional value because their broad experience enables them to resolve problems rapidly. In common instances, less qualified engineers can struggle for hours or days with the same tasks that a Cisco CCIE can resolve in minutes. Progent's Cisco CCIE certified engineers can communicate with your environment via sophisticated on-line support technology in order to provide quick, secure, and affordable diagnosis and remediation.
Alabma State Contact Information:
Progent offers consulting services and onsite technical support throughout Alabama.
Progent locations in Alabma State
Progent's Cisco CCIEs can provide consulting for the entire range of Cisco's market leading family of networking appliances. Cisco technology consulting offered by Progent includes Cisco ASA Next Generation firewalls with Firepower Services configuration and troubleshooting, Cisco routers setup and debugging, Catalyst switch support, Cisco Nexus switch consulting and support, Meraki switches consulting services, Cisco Unified Communications Manager and CallManager configuration and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video desktop phones support and Cisco wireless VoIP phones integration, Cisco Meraki Wi-Fi AP layout and configuration, Cisco Aironet Access Points consulting expertise, Cisco WiFi controllers consulting, Cisco VPN Consulting support, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and CUBE integration expertise. Progent can also provide remote and onsite wireless site surveys to help you to modernize your Wi-Fi infrastructure.
CISSP and ISSAP Premier System Security Consultants
Progent's qualified CISM and CISSP security and compliance consultants offer a range of security solutions to strengthen the safety of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX environment against attacks or help your business to recuperate quickly after a damaging penetration. Security solutions offered by Progent cover thorough data security and compliance assessment using utilities such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Nikto; rapid cleanup after malicious assaults; configuring firewalls; designing secure architectures for off-site and mobile access; protecting your email infrastructure against viruses, spam and directory harvest attacks; and managing round-the-clock proactive monitoring.
Hybrid Cloud Integration Solutions
Progent can provide advanced remote consulting support to help businesses of all sizes connect their networks with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist your it team to plan and manage hybrid ecosystems that can include Windows and Linux systems and applications in both cloud-only solutions or in hybrid topologies that seamlessly combine local IT assets along with public clouds. To help you to integrate cloud services with networks, Progent can provide a variety of public cloud integration services that include Office 365 integration with on-premises Exchange deployments,
Azure hybrid cloud design and integration consulting, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has over two decades of experience providing advanced consulting services online, and Progent can help you successfully carry out your cloud migration projects quickly and within your budget.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to define, automate and test a consistent process for recovering services rapidly following an outage. Site Recovery Manager supports centrally controlled and automated disaster recovery, application mobility, and non-disruptive site migration, failback and site re-protect. SRM also enables non-intrusive testing for site recovery, upgrades and patches and can generate audit reports to verify full service restoration, validate SLAs and prove compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to plan, deploy, test and administer a DR system based on VMware SRM.
Progent's VMware vSphere and vCloud experts offer in-depth experience of VMware vCloud Director, vRealize Automation (vRA), vRO and vCloud Suite tools for administering private and hybrid cloud environments that deliver high uptime, security, and disaster recovery. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network architect to assist your organization to plan and deploy a fully virtualized Software Defined Data Center that can be provisioned or re-purposed instantly and administered with a high level of automation regardless of the physical components making up the underlying network infrastructure.
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux consultants and Apple macOS and OS X technology specialists offer phone-based support services to cover a wide array of computer technologies such as network infrastructure, messaging solutions, network and process security, plus UNIX/Linux and Windows integration. For server economization and easy management in environments that incorporate Linux-based systems with Microsoft Windows, Progent offers VMware consulting and Citrix expertise. Progent can also help with transitioning from legacy applications to MS Windows or Linux-based solutions. Progent's team-oriented methodology for resolving technical problems promotes quick escalation, if necessary, to consultants with task-relevant expertise to tackle complex situations. This expedites solutions of critical problems, minimizes lost productivity, and lowers support expense.
Progent's UNIX/Linux consultants can provide urgent phone-based help diagnosing problems affecting UNIX, Linux, or Solaris networks based on leading variants of UNIX including:
Mac OS X
Silicon Graphics IRIX (SGI/IRIX)
ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent offers a selection of affordable, fixed-price managed services intended to allow small and mid-size businesses to utilize the same advanced technology deployed by some of the industry's leading enterprises. The ProSight suite of network management outsourcing services addresses all key areas of information technology such as email protection, security and compliance, cloud-based backup/recovery, infrastructure health monitoring, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior machine learning tools to guard endpoint devices as well as physical and virtual servers against new malware assaults like ransomware and file-less exploits, which easily get by traditional signature-based anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a unified platform to address the complete malware attack lifecycle including protection, identification, containment, cleanup, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer protection for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP provides firewall protection, intrusion alarms, endpoint control, and web filtering through cutting-edge tools packaged within a single agent managed from a unified console. Progent's security and virtualization experts can help your business to plan and configure a ProSight ESP environment that addresses your company's unique needs and that helps you prove compliance with legal and industry data security regulations. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require urgent attention. Progent's consultants can also help your company to set up and verify a backup and disaster recovery system like ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery. Available at a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup processes and allows rapid recovery of vital data, apps and virtual machines that have become unavailable or damaged as a result of hardware failures, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR specialists can provide advanced expertise to configure ProSight DPS to to comply with government and industry regulatory standards like HIPAA, FINRA, and PCI and, when necessary, can help you to recover your business-critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of leading information security companies to provide centralized management and comprehensive protection for your inbound and outbound email. The powerful structure of Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks the vast majority of threats from making it to your security perimeter. This decreases your exposure to external attacks and conserves network bandwidth and storage space. Email Guard's onsite security gateway appliance provides a deeper layer of analysis for incoming email. For outgoing email, the onsite gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Exchange Server to monitor and safeguard internal email that originates and ends inside your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to diagram, track, reconfigure and troubleshoot their networking appliances like routers, firewalls, and load balancers as well as servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are always updated, copies and manages the configuration of virtually all devices connected to your network, tracks performance, and generates alerts when potential issues are detected. By automating time-consuming management activities, ProSight WAN Watch can knock hours off common chores like making network diagrams, expanding your network, locating appliances that require critical software patches, or identifying the cause of performance issues. Find out more about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your network running at peak levels by checking the state of critical computers that drive your information system. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your designated IT personnel and your assigned Progent engineering consultant so any looming issues can be resolved before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual machine host configured and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the applications. Since the environment is virtualized, it can be ported easily to an alternate hosting solution without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and protect information related to your network infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or domains. By updating and managing your network documentation, you can eliminate as much as half of time thrown away searching for critical information about your network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether youíre planning improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you require when you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size organizations to get an unbiased evaluation of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management tools in the industry, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how closely the configuration of your essential infrastructure devices conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits such as a cleaner Active Directory environment. Both also include a year of advanced remote network monitoring and management. Benefits can include lower-cost management, better compliance with information security regulations, higher utilization of network resources, quicker troubleshooting, more reliable backup and restore, and less downtime. Read more information about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief interview with a Progent backup/recovery expert. The interview is intended to assess your organization's ability either to stop or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information concerning your existing AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply best practices to deploy an efficient security and backup/recovery system that meets your business needs. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.
Special Consulting Services Offered by Progent
Progent can provide the services of world-class remote consulting professionals for special information technology projects. Progent's rates for longer-term consulting tasks are determined based on the qualifications of the engineers involved. Progent's background in these important fields of computer technology allows customers to complete critical initiatives economically and on schedule. Progent's project-based remote engineering solutions include:
How Your Montgomery Business Can Contact Progent's Remote Technical Support Professionals
Call Center Services
Progent's Call Center support alternatives for companies with networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Help Desk services, shared Help Desk support services, and Help Desk consulting.
Progent's Standard Help Desk Services offer smaller businesses a comprehensive service desk solution that manages all facets of remote Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and management reports. Progent provides service desk support at a significant discount off Progent's regular desktop support rates, and Progent can provide the option of rapid as-needed escalation to subject matter experts to handle complex problems.
Progentís shared Help Desk services allow your business to share responsibilities for Help Desk support transparently between your in-house IT team and Progent's large roster of veteran technical support engineers and matter experts (SMEs). Progentís Help Desk Co-management service is a collaborative service desk solution based on the top PSA platform for managing service requests, ticket lifecycle, accountability, progress tracking, and metrics.
Progent's Help Desk team of veteran information technology experts provides your clients in Montgomery Alabama instant contact with an effective support resource with extensive background offering phone consulting and online diagnostics for IT systems that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's focus is to give the Help Desk Call Center recognition as a significant driver of company performance, and Progent's intent is to resolve instead of simply track network issues.
- Business Applications Support: Education, Programming, and Problem Solving
Progent's Applications Experts Group provides remote professional consulting expertise and education in key business application fields that include ERP, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can deliver consulting, custom programming, and education for popular Microsoft business applications including CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For more about Progent's expertise, custom programming, and training offerings, go to Progent's Applications Experts Group.
- Centralized and Automated Management of Hybrid Cloud Environments
System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2016, Windows 10 clients; cohesive integration of multi-OS environments that include Linux, Hyper-V and VMware; and expanded public and private cloud support including closer integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide advanced remote and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to plan and install a new implementation of System Center 2016, extend or optimize an existing one, migrate efficiently from a previous version of System Center, or debug your System Center environment.
- Remote Hybrid Network Monitoring and Reporting Support
Progent offers businesses in Montgomery Alabama online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can tune SCOM to accommodate your environment so that your network maintenance is proactive and automated. By detecting possible trouble spots before they grow into network outages, proactive monitoring can ward off stressful and costly service failures. Progent can also use system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft systems, or systems that incorporate a combination of operating systems.
To contact Progent about urgent online help with Microsoft, macOS and OS X, or Linux/UNIX networks, visit Progent's Emergency Remote Support, phone 1-800-993-9400, or see Contact Progent.
For organizations and new businesses in Montgomery Alabama, Progent's online network support specialists are ready to provide expert and cost-effective IT help the instant your business requires it. More than a decade of delivering remote technical assistance has earned Microsoft Partner certification for Progent's consulting experts and has helped Progent to develop high-end troubleshooting skills and to refine remote access tools to solve IT problems quickly while avoiding the cost and lost time associated with on-site service visits.
Even if your Montgomery office has a local independent consultant or maintains an in-house organization that know how to handle common network problems, Progentís Microsoft certified consultants can offer a convenient and seamless virtual expansion of your on-site resources in cases when your usual service personnel either don't have the time or the experience to resolve sudden system crises or especially complicated integration problems.
Details of Progent's Online Network Support for Montgomery Alabama
Progent's phone support, remote repair, system security consulting, and network management services offer businesses in Montgomery Alabama the greatest leverage for your IT investment. Whether you need occasional phone support and Internet-based troubleshooting or full-time Help Desk services and network management, Progent's professionals can deliver your organization world class network support while allowing you to eliminate the cost and hassle of maintaining a full-service internal IT organization. Key features of Progent's online help services include:
- Fast Phone Access to Microsoft Premier Professionals
Progent's staff of Microsoft-certified technicians can provide immediate and affordable expertise to businesses in Montgomery Alabama and is also ideal for networks in more remote areas that have a limited supply of consultants with in-depth expertise supporting Microsoft's current family of server platforms. All Progent phone support staff have at least 10 years of background integrating Microsoft products. As a Microsoft Certified Partner consulting company, Progent has the advantage of a broad range of Microsoft support tools, service information, and continuing education.
- Per Minute Rates to Reduce Costs
Progent offers remote help on a by-the-minute billing plan, so you pay only for the services you receive. Progent asks for no minimum fee for phone service and asks for no ongoing subscription fee for support services provided during regular business hours. This saves you from facing big bills for routine fixes.
- Availability of Cisco Certified Network Design Specialists
Progent's certified experts for Cisco offers help from authorized specialists with skill in designing, implementing, and troubleshooting networking environments based on Cisco products. Progent can provide a CCIE or Cisco Certified Network Professional to help you build high-speed, reliable, and protected connectivity for fixed and mobile networking.
- Application Experts Consulting
Progent's core support offerings consist of technology integration, MS Exchange consulting, system security planning, and Help Desk Co-management services. Progent's Application Experts Team offers world-class consulting expertise in critical business applications. Support available from the Application Experts Team covers:
Microsoft Dynamics GP Support and Programming
Microsoft Project and Project Online Expertise
Microsoft Office 365 solutions consulting
Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Office Word and Office 365 Word Consulting
BI Reporting Consulting and Troubleshooting
Microsoft Power BI Integration and Training
UNIX, Linux and Solaris Help
MS SQL Server 2019 solution design, MS SQL Server 2017 migration, Microsoft SQL 2016 Software Programming, and Microsoft SQL 2014 Application Programming and Troubleshooting
Oracle Management Support and Software Programming
MySQL Database Administration and Application Design
Amazon Marketplace Web Service Software Design and Programming
By offering a full service centralized source for network generalists and specialists, Progent can tailor timely, inexpensive, and thorough information technology solutions that address the specific requirements of your company.
- Advanced Online Connectivity Tools
Secure online connectivity allows Progent's support professionals to observe precisely what your users see. This makes it easier to find quick fixes to issues that could otherwise require a costly onsite service call. State-of-the-art online access tools and expert technicians combine to allow Progent to resolve most IT issues quickly and affordably. Progent is an industry leader in offsite troubleshooting and automated network tracking.
- Compatibility with Popular VPN Gateways
Progent supports safe Virtual Private Network access for gateways from leading VPN vendors such as Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN remote connectivity enables the engineers at Progent's Technical Response Center to access your network remotely without compromising system security.
- Round-the-Clock Support for Maximum Network Uptime
For businesses with line-of-business applications, Progent offers optional round-the-clock online support services. Used in conjunction with remote 24x7 server monitoring based on MS Operations Manager 2007, this offering can help ensure high system availability.
- Help Desk Call Center
Progent's Help Desk outsourcing services are designed specifically for budget-constrained offices whose workers require instant recourse to a Help Desk Call Center with effective phone support and full escalation capability.
What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, range of technical expertise, refined support software, and understanding of corporate IT enable companies to escape the pitfalls associated with exclusive dependence on smaller service organizations, individual freelance consultants, or limited in-house resources.
Progent stands out by offering:
How Does Our Company Begin Getting Online Network Support from Progent?
- Certified Expertise in Microsoft's Complete Range of Server Platforms
Progent can provide in-depth support for Microsoftís leading server platforms with services such as Microsoft Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and deployment support services, Windows Server 2008 upgrades, Microsoft Windows 2003 maintenance, MS Exchange Server 2019 integration, Microsoft Exchange Server 2016 migration, Exchange Server 2013 configuration, Exchange Server 2010 support, Exchange Server 2007 and Microsoft Exchange 2003 Server moves, plus MS SQL Server 2019 hybrid integration expertise, MS SQL Server 2017 planing and migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and SQL Server 2012 management and troubleshooting.
- Value Pricing
Progent's pricing policy is to bill for remote support and on-premises visits per minute. As a result, you are billed only for received services. Progent does not demand a more expensive rate for after-hours or emergency service, and within California or in areas where Progent provides on-site support, Progent does not bill for travel except for emergency calls where on-site work is less than 4 hours. In addition, Progent applies no initialization charge and requires no monthly commitment for support services delivered during regular working hours. Many support organizations demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates large invoices for fast repairs so you won't be tempted to permit simple problems to fester.
- Full Records of Delivered Services
Progent has created a sophisticated service reporting system that stores and organizes detailed documentation for all delivered services. Unlike some freelance consultants or local support organizations who offer minimal documentation or details of services performed, each service provided by Progent is tracked by full documentation. Each Progent consultant has use of the service documentation transmitted by every staff member to every customer. The practice of documenting and organizing support records results in more effective support and avoids a variety of common problems such as when a support customer is effectively held hostage to a consultant who wonít let go of vital service information.
- Remote Server Monitoring with Microsoft Operations Manager
Progent is one of the only consulting companies to offer round-the-clock network monitoring services powered by Microsoft Operations Manager. MS System Center Operations Manager causes your network support to be proactive rather than reactive. By uncovering possible issues before they result in lost productivity, network monitoring can keep your information network from stressful and expensive availability disruptions.
To get started with Progent's online help offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, go to Immediate Technical Support.