Fast and Affordable Online Help for Montgomery Information Networks
Urgent Phone Consulting for Montgomery SystemsFor organizations in Montgomery or anywhere in the state of Alabama, Progent offers remote support for networks based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified engineers have provided online support to businesses in every state in the U.S. (Refer to testimonials from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-certified network specialists to help with complex networking issues, as well as the assistance of CISA and CISSP-certified security consultants to handle high-level security architecture and troubleshooting issues.

Progent's online technical support engineers provide exceptional leverage due to the fact that they have the practical experience and are equipped with the advanced technology required to solve the majority of information system problems rapidly. This lowers direct expenses because service calls accumulate fewer billable minutes. Online support also avoids the expense of sending a consultant to your office. Your organization saves additionally with incidental expenses by minimizing or avoiding system outages and associated losses resulting from business discontinuity, upset clients, idle workers, and de-focused management. Progent's extensive online technical support know-how is particularly important for organizations that are dependent on public clouds for vital network infrastructure or software like Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises support may not be useful.

Progent's billing model for online help is designed to stretch your IT service dollar. Progent charges on a per-minute basis for phone assistance, so you owe exclusively for the services that you actually get. Unlike typical remote support firms, Progent requires no service activation surcharge or minimum payments. Progent's per-minute billing unit and simple model for billing eliminate scenarios where quick repairs manage to end up as big tabs. Progent's penchant for handling technical issues quickly means you spends less money.

Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has refined an arsenal of optimized tools and field-proven methodologies which allow the highest level of effectiveness for online technical support and troubleshooting for computer networks of any size. Progent offers protected Virtual Private Network support for gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity allows the consultants of Progent's Technical Response Center to access your company's computer system without violating system security.

Progent's proven technical support reporting system keeps thorough records for all support that Progent's clients have been provided. Progent's team consultants have access to the details of services provided to each customer by every engineer. This archive of trouble tickets and repairs is stored as a readily retrievable support database that allows Progent's remote technical professionals to communicate their knowledge company-wide to make sure that the quality of Progent's support grows over time. Progent's high-level certifications and working associations with major vendors such as Cisco and Microsoft make available other extensive technical support databases and allow fast response from manufacturers' in-house product engineers so Progent's online consulting specialists can come up with the best solutions in the least time.

Remote technical support services offered by Progent to companies in Montgomery and throughout the state of Alabama include:

ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent offers a selection of budget-friendly, flat-rate services designed to allow small and medium-size organizations to utilize the same best-of-breed IT solutions deployed by some of the industry's leading corporations. Progent's ProSight portfolio of outsourced network management services addresses all critical areas of information technology such as email protection, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure monitoring and management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior analysis technology to defend endpoints as well as physical and virtual servers against modern malware attacks like ransomware and email phishing, which easily evade legacy signature-based AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a unified platform to automate the complete malware attack lifecycle including filtering, identification, containment, cleanup, and forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer protection for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alerts, device control, and web filtering through leading-edge tools packaged within one agent accessible from a unified console. Progent's data protection and virtualization consultants can assist you to design and implement a ProSight ESP environment that meets your organization's specific needs and that allows you prove compliance with legal and industry information security regulations. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for immediate action. Progent's consultants can also help your company to install and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost end-to-end service for reliable backup/disaster recovery (BDR). For a low monthly rate, ProSight Data Protection Services automates your backup activities and enables fast restoration of vital files, apps and VMs that have become unavailable or corrupted due to component breakdowns, software bugs, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images/, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery consultants can deliver advanced expertise to set up ProSight DPS to be compliant with government and industry regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can help you to restore your critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top information security vendors to deliver centralized control and world-class protection for your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service integrates cloud-based filtering with a local gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks most unwanted email from making it to your network firewall. This decreases your exposure to external threats and conserves system bandwidth and storage. Email Guard's on-premises security gateway appliance provides a deeper layer of analysis for incoming email. For outgoing email, the local security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent’s ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map out, monitor, optimize and debug their connectivity appliances like routers and switches, firewalls, and access points plus servers, printers, client computers and other networked devices. Using cutting-edge RMM technology, WAN Watch ensures that network diagrams are kept updated, copies and displays the configuration of almost all devices on your network, tracks performance, and generates notices when problems are discovered. By automating complex network management activities, WAN Watch can cut hours off ordinary chores like making network diagrams, reconfiguring your network, locating devices that need important updates, or resolving performance issues. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that uses advanced remote monitoring and management techniques to keep your network operating at peak levels by checking the health of critical assets that power your business network. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your specified IT management staff and your Progent consultant so any potential problems can be resolved before they can impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual host configured and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the apps. Since the system is virtualized, it can be ported easily to an alternate hardware environment without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and safeguard data related to your network infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By updating and managing your IT documentation, you can eliminate up to half of time wasted trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether you’re making improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size businesses to obtain an unbiased assessment of the health of their information system. Based on a selection of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits show you how closely the deployment of your essential network devices adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits like a cleaner Active Directory system. Both versions also come with a year of cutting-edge remote network monitoring and management. Advantages can include lower-cost network management, better compliance with data security standards, higher utilization of network assets, quicker troubleshooting, more reliable backup and recovery, and increased uptime. Read more about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief interview with a Progent information assurance expert. The fact-finding interview is intended to assess your organization's preparedness either to block or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information about your existing antivirus tools and backup system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply best practices to build an efficient security and backup/recovery environment that meets your business requirements. For details, see The ProSight Ransomware Preparedness Report.

Additional Consulting Programs Available from Progent
Progent offers the services of seasoned remote consulting professionals for contract IT programs. Billing rates for ongoing consulting tasks are set according to the qualifications of the consultants assigned. Progent's background in these special fields of information technology enables clients to complete critical initiatives economically and on time. Progent's special remote consulting solutions include:

  • Call Center Expertise
    Progent's Help Desk support alternatives for organizations with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Help Desk outsourcing, virtual Help Desk support services, and Help Desk process consulting. Progent's Help Desk Call Center outsourcing support services are well suited for businesses who don't have the resources to build and maintain an internal Help Desk Call Center but who need quick communication with an efficient Help Desk with professional phone assistance as well as the technical depth to escalate complex tasks to advanced consultants.

    Progent's Help Desk Call Center consulting services can assist you in creating an efficient new Help Desk or enhancing your existing one, evaluating or customizing Call Center application software to address the special requirements of your business, or adding temporary phone support staff to supplement your existing Call Center group to deal with high-demand scenarios such as software transitions, mass upgrades, or rolling out brand new applications.

    Progent's Call Center team of seasoned network consultants provides your customers in Montgomery or anywhere in the state of Alabama immediate assistance from an effective technical support group with extensive experience offering phone help and remote repair service for computer environments based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's concentration is to give the Help Desk Call Center perception as a solid enabler of company efficiency, and Progent's policy is to solve and not simply document technical issues.

  • Applications Services: Training, Customization, and Problem Solving
    Progent's Applications Consulting Team offers phone-based advanced engineering support and education in specific application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can provide consulting, programming, and education for Microsoft business applications including Microsoft CRM, Microsoft Office Project, Office 365 Word, and Microsoft Office 365 Excel. To find out additional information concerning Progent's expertise, custom programming, and education services, see Progent's Business Application Experts Team.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments by offering comprehensive support for Windows Server 2016, Windows 10 clients; cohesive integration of heterogeneous environments that include various Linux distributions, Hyper-V and VMware; and better public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants offer advanced online and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to design and install a new deployment of Microsoft System Center 2016, extend or optimize an existing one, upgrade smoothly from an earlier version of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring Support
    Progent offers businesses in Montgomery, or anywhere in the state of Alabama, online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager consulting services and Microsoft System Center 2012 Operations Manager support. Progent can configure SCOM to accommodate your business so that your computer maintenance is proactive and automated. By uncovering potential trouble spots before they result in full-scale emergencies, automated monitoring can minimize stressful and costly information system failures. Progent can also utilize server and infrastructure monitoring products such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft environments, or environments based on a combination of operating systems.
How Your Montgomery Company Can Contact Progent's Remote Service Experts
To get in touch with Progent about urgent remote assistance with Windows, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Urgent Remote Help, telephone 1-800-993-9400, or go to Contact Progent. For organizations and new businesses in Montgomery or throughout the state of Alabama, Progent's online computer support specialists can provide expert and cost-effective IT support the moment your organization requires it. More than a decade of providing remote technical assistance has led to Microsoft Partner certification for Progent's team of engineers and has helped Progent to develop world-class troubleshooting capability and to fine tune online access technology to fix network problems quickly while avoiding the expense and lost productivity that comes with on-premises support calls.

Even if your Montgomery office relies on a local freelance consultant or employs a full time IT staff that know how to handle day-to-day computer problems, Progent’s Microsoft certified engineers can offer an easy and seamless virtual expansion of your local resources in cases when your regular IT support personnel either lack the availability or the expertise to deal with unexpected system crises or especially complex integration problems.

Advantages of Progent's Network Help for Companies in Montgomery
Progent's remote technical help services allow your Montgomery organization to realize the benefits of timely, enterprise-level IT support without the expense of maintaining a full-time IT organization. Your network will derive greater business worth by becoming increasingly available, efficient, and protected. Advantages to your business include:

  • Convenient virtual expansion of your on-site IT resources
    With most offices in Montgomery and throughout Alabama, nearby network service resources, whether made up of outside consultants or an internal IT staff, can handle the majority of technical problems. However, serious problems may occur when local resources are too busy or absent, and some problems may be associated with technology that is unfamiliar to your onsite support personnel. In these cases, Progent's on-call service specialists offer an easy, fast, and affordable solution to augment your regular resources and to pass on valuable knowledge to improve your capability to handle future issues in-house.

  • Reduced Reliance on Freelance Service Providers
    For IT maintenance, smaller companies often rely on independent freelance service providers. While independent service people carry smaller overhead than larger support organizations and can often charge lower rates, they are often stretched too thin, making it impossible to respond rapidly to crisis situations. If a freelance consultant is occupied with another customer, ill, on a trip, or in class, the absence of reserve personnel may require your company to wait for help during an IT crisis. As your business expands, network downtime and problems with vital software become more expensive. The money you thought you were saving on an independent can be eaten up quickly by lost productivity. Progent offers an on-call source of reserve support expertise to make sure your IT system is always available.

  • Create a Scalable Foundation for Smooth Expansion
    Companies typically start with an information architecture implemented on a shoestring budget. Without a robust framework, band-aid fixes often get piled onto a shaky foundation. When a company grows, reliability and expandability problems can hinder the productivity of the business. Such badly designed systems require careful analysis, intelligent long-term planning, and extensive technical knowledge to evolve to a network infrastructure able to provide the stable foundation to meet vital business demands and simplify downstream expansion.

  • Work with Problem Solvers Instead of Technology Sellers
    Smaller businesses need guidance and technical training to navigate through an increasingly complex maze of technology options capable of accelerating business success and improving productivity. They hardly need a network consultant who is attempting to earn a commission on a specific vendor's products. IT support and product selling can lead to a scenario where the proposed solution is built around a predetermined technology rather than the genuine needs of a business. Progent eliminates these conflicts by offering only services rather than products. This allows Progent to match IT expertise with the best needs of clients.

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's head count, depth of IT background, refined remote support tools, and familiarity with enterprise networking enable businesses to avoid the limitations associated with exclusive reliance on smaller service organizations, independent freelance service providers, or limited internal IT help.

Progent stands out by providing:

  • Best Practices
    Progent’s staff of Microsoft and Cisco Certified consultants average longer than ten years of hands-on industry experience, at the forefront of IT service, executing a wide range of IT tasks for an extensive mix of clients. Each Progent support professional shares a proven set of personal best practices which are incorporated into shared best practices standards that Progent teaches its support team. This ensures that you get not just world-class IT skills, but also a consultant with field-tested approaches for applying computer knowledge to resolve actual network problems efficiently.

  • Value Pricing
    Progent's pricing policy is to bill for phone support and on-site help per minute. Consequently, you are charged only for delivered services. Progent does not impose a higher rate for after-hours or emergency support, and inside California or in regions where Progent offers in-person service, Progent does not charge for travel except for urgent calls where on-site work is less than four hours. In addition, Progent imposes no service activation fee and requires no retainer for support services provided during normal business hours. Many service firms demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with large invoices for quick fixes so you will not be forced to allow simple problems to stay unaddressed.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By educating customers to handle technical issues that are within their scope, Progent is able to concentrate on providing high-value services where Progent faces few competitors. Companies who utilize trusted independent service providers or who maintain in-house IT staffs benefit when Progent passes on knowledge about new technology and tested processes to make their networks more reliable, secure, and productive.

  • Automated Network Monitoring with Microsoft Operations Manager
    Progent is one of the only support companies to provide 24x7 network monitoring services based on Microsoft System Center Operations Manager. Microsoft Operations Manager causes your network maintenance to be anticipatory instead of reactive. By uncovering possible issues before they result in lost productivity, system monitoring can keep your IT network from stressful and expensive service disruptions.
How Does Our Company Start Getting Online Network Support from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Network Support.