Fast Online Technical Support for Montgomery Networks
For businesses located in Montgomery or anywhere in the state of Alabama, Progent provides remote technical support for information systems based on any mix of Microsoft, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft qualified consulting experts have provided remote support to companies in all 50 states in the U.S. (See testimonials from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-certified engineers to help with challenging networking problems, plus the assistance of CISA and CISSP-qualified security consultants to help with advanced security design and diagnostic issues.
Progent's remote support engineers provide exceptional leverage due to the fact that they have the real-world background and have access to the advanced tools needed to resolve the majority of network issues quickly. Efficient support lowers immediate expenses because solutions use up fewer billable consulting minutes. Remote support also avoids the expense of dispatching an engineer to your location. Your organization saves even more with indirect expenses by reducing or avoiding network outages and associated costs stemming from business discontinuity, upset customers and vendors, idle employees, and de-focused management. Progent's advanced online technical support expertise is especially valuable for organizations that rely on public clouds for critical infrastructure or software like Azure, Amazon Web Service, or Exchange Online, where on-premises tech support may not be useful.
Progent's billing model for remote support is designed to leverage your network support dollar. Progent bills on a per-minute basis for phone consulting, so you owe exclusively for the services that you receive. In contrast to many remote service organizations, Progent asks for no startup surcharge or minimum job duration. Progent's per-minute granularity and simple model for billing prevent situations where quick solutions manage to turn into big bills. Progent's penchant for solving problems quickly means you spends less cash.
Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has mastered a collection of customized technologies and field-tested processes which ensure the maximum level of efficiency for remote help and troubleshooting for information networks of all sizes. Progent offers protected Virtual Private Network support for VPN gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access permits the engineers of Progent's Technical Response Center to interface to your company's system without breaching corporate security.
Progent's proven customer support reporting application maintains extensive records of all service that Progent's clients have been provided. Progent's team service personnel have access to the history of all help rendered to each Progent customer by every engineer. This history of trouble tickets and fixes is structured as an easily searchable proprietary knowledge base that permits Progent's online support engineers to communicate their knowledge company-wide to ensure that the effectiveness of Progent's support grows over time. Progent's advanced accreditations and close relationships with major technology companies including Cisco and Microsoft make available other massive technical knowledge bases and permit fast access to manufacturers' internal product engineers with the result that Progent's remote service experts can come up with optimal resolutions in the least time.
Online technical support services provided by Progent to businesses in Montgomery and anywhere in the state of Alabama include:
Authorized MS Windows Experts
Progent's Microsoft-certified remote support engineers offer computer troubleshooting and consulting assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the assistance of support professionals who can assist your company with a broad variety of platform support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
Microsoft Exchange Server 2016 migration, Exchange 2013 configuration,
Exchange 2010 maintenance,
SharePoint 2013 application development,
Skype for Business migration consulting, Lync Server management, and Microsoft Communications Server troubleshooting,
Forefront TMG 2010 administration and ISA Server migration, MS SQL Server 2017 expertise,
Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring,
Project Server and Project Server Online training,
Microsoft Access Application Development and Troubleshooting,
SBS Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a wide array of affordable desktop services to help you business to deploy, configure, repair, and manage desktop PCs and notebooks based on Microsoft Windows. Progent's desktop consulting services cover areas such as offering Windows 10 upgrade support services plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and deployment, System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune consulting to centralize the management of your PCs along with your cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
The Cisco CCIE credential is the top recognition for network professionals, and certifies an individual's network technology skills at the expert level. Cisco CCIEs know how to deal with the most complex challenges encountered in network design, deployment, maintenance, compliance, and problem solving. Cisco CCIEs operate with the highest priority with Cisco's internal product support engineers in analyzing anomalies with Cisco IOS Software network administration tools and developing workarounds or identifying software patches. CCIEs offer excellent cost-effectiveness since their broad experience permits them to fix problems quickly. In many cases, less qualified consultants can struggle for many hours or days with the same tasks that a Cisco CCIE can dispose of in a few minutes. Progent's Cisco CCIE support experts can tie into your environment using sophisticated on-line support tools to perform efficient, safe, and affordable analysis and remediation.
Progent's CCIEs can provide assistance with the complete line of Cisco's industry-leading selection of infrastructure devices. Cisco technology support provided by Progent includes ASA 5500-X Next Generation firewalls with Firepower Services configuration and troubleshooting, Cisco routers setup and debugging, Catalyst switch consulting services, Cisco Nexus switch support, Meraki switches integration, Cisco Unified Communications Manager (CallManager) integration and troubleshooting, Cisco VoIP phones and IP video phones solutions and wireless VoIP phones integration, Cisco Meraki Wi-Fi AP layout and set up, Aironet APs planning and integration expertise, Cisco WiFi controllers integration consulting, Cisco VPN and Network Security Consulting expertise, and SIP and CUBE integration solutions for SIP PSTN trunks and Cisco CUBE integration consulting. Progent also offers online and onsite Wi-Fi site surveys to help you to modernize your Wi-Fi infrastructure.
CISM and CISSP Certified Network Security Specialists
Progent's accredited CISSP and CISSP-ISSAP security and compliance consultants can provide a range of security services that can bolster the safety of your Windows, macOS and OS X, Linux, or UNIX network against internal or external threats or help you to recover quickly following a damaging breach. Security consulting services offered by Progent include: in depth data security analysis using utilities such as GFI LANguard, EEYE Vulnerability Scanner, and software from Metasploit and Hydra; quick cleanup after virus and worm attacks; integrating firewalls; building secure mechanisms for off-site and mobile connectivity; defending your messaging system against viruses, spam and DHA attacks; and managing round-the-clock proactive monitoring.
Cloud Integration Solutions
Progent can provide expert remote consulting to help organizations of all sizes connect their networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to plan and manage hybrid ecosystems that can include Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid architectures that seamlessly combine on-premises resources as well as public cloud services. To assist you to integrate cloud services with physical datacenters, Progent can provide a range of public cloud migration services that include Office 365 integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and deployment services, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of experience delivering advanced consulting support online, and Progent can help you complete your cloud migration projects quickly and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you specify, automate and verify a repeatable process for recovering applications and services rapidly following a breakdown. SRM provides centrally controlled and automated recovery, application mobility, plus non-intrusive site relocation, failback and site re-protect. Site Recovery Manager also enables transparent testing for disaster recovery, upgrades and fixes and can generate reports to verify full service restoration, validate SLAs and demonstrate disaster recovery compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to help you to plan, deploy, test and administer a disaster recovery system based on VMware Site Recovery Manager.
Progent's VMware vSphere consultants have extensive understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite used for administering private and public cloud and hybrid cloud solutions that deliver high availability, data security, and application mobility. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network designer to assist you to plan and deploy a completely virtualized Software Defined Data Center that can be provisioned or re-purposed instantly and managed with a high level of automation independent of the hardware making up the basic network infrastructure.
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux consultants and Apple macOS and OS X technology specialists can provide phone-based support services to address a wide spectrum of information technologies such as system architecture, email solutions, network and process security, plus UNIX/Linux and Microsoft Windows coexistence. For server economization and easy management in networks that combine Linux with Microsoft Windows, Progent can provide VMware integration and Citrix XenServer support. Progent can also assist with transitioning from legacy systems to Microsoft Windows or Linux solutions. Progent's group-oriented approach to solving technical problems promotes quick escalation, if necessary, to engineers with task-relevant experience to handle complex situations. This accelerates repair of urgent problems, reduces network downtime, and cuts service costs.
Major Linux variants for which Progent can provide expertise include:
ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent provides a family of affordable, flat-rate managed services designed to allow small and medium-size businesses to utilize the same advanced IT solutions deployed by some of the world's top enterprises. Progent's ProSight suite of outsourced network management services covers all critical areas of modern networking including email content filtering, security and compliance, cloud-based backup and disaster recovery, network infrastructure health monitoring, virtual server hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior machine learning tools to defend endpoints as well as physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which easily get by traditional signature-based AV tools. ProSight ASM safeguards on-premises and cloud resources and offers a single platform to automate the entire threat progression including filtering, infiltration detection, mitigation, remediation, and post-attack forensics. Top features include single-click rollback using Windows VSS and real-time system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) managed services deliver affordable multi-layer security for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP provides firewall protection, intrusion alarms, endpoint management, and web filtering through cutting-edge tools packaged within a single agent managed from a single control. Progent's security and virtualization consultants can assist your business to plan and configure a ProSight ESP environment that addresses your organization's specific requirements and that helps you demonstrate compliance with government and industry data protection standards. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require immediate attention. Progent's consultants can also assist you to install and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost end-to-end service for reliable backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight Data Protection Services automates your backup activities and enables rapid recovery of critical files, apps and virtual machines that have become lost or damaged as a result of hardware breakdowns, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images/, as well as Hyper-V and VMware virtual machine images/. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's BDR consultants can deliver advanced expertise to configure ProSight DPS to be compliant with government and industry regulatory standards such as HIPPA, FINRA, and PCI and, whenever needed, can assist you to recover your critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of leading information security companies to deliver web-based management and world-class security for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard combines cloud-based filtering with an on-premises security gateway device to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks most unwanted email from making it to your security perimeter. This reduces your exposure to inbound attacks and saves network bandwidth and storage. Email Guard's onsite security gateway appliance adds a further level of inspection for inbound email. For outbound email, the local gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that stays within your corporate firewall. For more details, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to diagram, monitor, enhance and debug their networking hardware like routers and switches, firewalls, and load balancers as well as servers, client computers and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept updated, copies and manages the configuration of virtually all devices on your network, monitors performance, and sends notices when potential issues are detected. By automating complex management activities, ProSight WAN Watch can knock hours off ordinary chores like network mapping, expanding your network, finding appliances that need critical software patches, or isolating performance issues. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to help keep your IT system operating efficiently by checking the state of vital computers that power your information system. When ProSight LAN Watch detects an issue, an alert is sent automatically to your designated IT personnel and your assigned Progent consultant so any potential issues can be resolved before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual machine host set up and managed by Progent's network support professionals. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the apps. Because the system is virtualized, it can be moved easily to a different hardware solution without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and safeguard data about your network infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates or warranties. By updating and managing your IT infrastructure documentation, you can save up to half of time wasted trying to find critical information about your network. ProSight IT Asset Management features a common repository for storing and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether youíre making improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need as soon as you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size businesses to obtain an unbiased assessment of the health of their information system. Powered by some of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits show you how well the deployment of your essential network assets adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI such as a cleaner Active Directory system. Both versions also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with government and industry security regulations, more efficient utilization of IT resources, faster troubleshooting, more reliable backup and recovery, and increased uptime. Read more about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to help evaluate your company's preparedness to block or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information about your current security profile and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow industry best practices to create an efficient AV and backup/recovery system that meets your company's requirements. For more information, see The ProSight Ransomware Preparedness Report Service.
Additional Consulting Programs Offered by Progent
Progent can provide the services of world-class remote consulting professionals for contract IT programs. Billing rates for ongoing development or consulting tasks are set according to the qualifications of the engineers assigned. Progent's experience with these special fields of information technology enables clients to execute major projects economically and on time. Progent's project-based online consulting services include:
How Your Montgomery Company Can Contact Progent's Online Service Professionals
Help Desk Call Center Support
Progent's Help Desk Call Center service offerings for businesses with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Call Center outsourcing, virtual Help Desk support services, and Call Center process consulting. Progent's Help Desk Call Center outsourcing support services are intended for companies who don't have the money or time to build and maintain an internal Help Desk but who require fast access to an efficient Call Center with proficient telephone assistance as well as the ability to escalate complex problems to advanced consultants.
Progentís Virtual Help Desk Call Center is designed for larger companies and operates as a transparent reinforcement of your current Help Desk team. Progent's Virtual Call Center can act as a an escalation alternative to handle the most difficult technical challenges, or be available in overflow instances when your ordinary support engineers are too busy.
Progent's Call Center staff of veteran information technology experts provides your workers in Montgomery or anywhere in the state of Alabama quick assistance from a dependable network service resource with substantial experience delivering telephone-based help and online troubleshooting for networks that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux components. Progent's concentration is to earn the Call Center perception as a solid enabler of company success, and Progent's target is to solve and not simply annotate network problems.
- Business Applications Services: Training, Custom Programming, and Problem Solving
Progent's Applications Consulting Team offers phone-based professional consulting support and training in key business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can deliver consulting, programming, and education for popular Microsoft applications including CRM, Microsoft Project, Office 365 Word, and Office 365 Excel. To learn more information concerning Progent's expertise, custom programming, and training offerings, visit Progent's Applications Experts Team.
- Centralized and Automated Management of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2016, Windows 10; seamless management of heterogeneous networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide world-class remote and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and configure a new implementation of Microsoft System Center 2016, expand or optimize your current one, upgrade efficiently from a previous version of System Center, or troubleshoot your System Center solution.
- Online Hybrid Network Monitoring Services
Progent can deliver organizations in Montgomery, or anywhere in the state of Alabama, online hybrid network monitoring by providing Microsoft System Center Operations Manager expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt SCOM to accommodate your environment so your network support is proactive rather than reactive. By anticipating possible issues before they cause network outages, system monitoring can minimize inconvenient and costly service failures. Progent can also provide help with server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft Windows networks, or systems that support a mix of platforms.
To get in touch with Progent about emergency online expertise with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Emergency Online Help, phone 1-800-993-9400, or refer to Contact Progent.
For offices and new businesses in Montgomery or anywhere in the state of Alabama, Progent's online computer support specialists can deliver expert and economical system support whenever your business has to have it. More than 15 years of offering remote technical assistance has earned Microsoft Partner status for Progent's consultants and has helped Progent to develop world-class troubleshooting skills and to refine remote access tools to fix IT problems quickly while eliminating the expense and lost time associated with on-premises support visits.
Even if your Montgomery office deals with a regular independent consultant or maintains an in-house organization that can deal with typical network issues, Progentís Microsoft certified consultants can offer a convenient and transparent virtual extension of your local resources in cases when your usual IT support personnel either lack the bandwidth or the experience to resolve sudden system emergencies or particularly complicated integration projects.
Features of Progent's Remote Computer Services for Montgomery
Progent's phone support, remote troubleshooting, system security expertise, and system administration services offer companies in Montgomery or anywhere in the state of Alabama unparalleled leverage for your support budget. Whether you need one-time phone help and remote troubleshooting or ongoing Help Desk Call Center services and system management, Progent's experts can deliver your company enterprise-level IT support while allowing you to avoid the cost and administration overhead of running a full-service internal IT organization. Key features of Progent's National Remote Support program include:
- Fast Telephone Contact with Microsoft Certified Professionals
Progent's team of Microsoft-certified technicians can deliver fast and affordable expertise to companies in Montgomery and is also ideal for customers in more remote areas of Alabama that lack technicians with in-depth experience supporting Microsoft's current line of server technologies. All Progent engineers have at least 10 years of background integrating Microsoft products. As a Microsoft Partner consulting company, Progent has access to a wide array of Microsoft support tools, service databases, and on-going education.
- By the Minute Billing to Reduce Expenses
Progent offers remote help on a by-the-minute basis, so you are charged only for the services you use. Progent asks for no minimum fee for phone support and imposes no ongoing subscription fee for services provided during regular working hours. This protects you from paying big invoices for quick repairs.
- Access to Cisco Certified Network Infrastructure Specialists
Progent's registered experts for Cisco offers access to on-staff professionals with skill in designing, deploying, and managing networking environments powered by Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or CCNP to help you create fast, reliable, and secure connectivity for local and remote networking.
- Application Specialists Consulting
Progent's basic consulting offerings include technology integration, MS Exchange Server consulting, corporate security planning, and Help Desk Call Center support. Progent's Experts group can provide world-class consulting expertise in specific application areas. Support available from the Application Experts Team includes:
Microsoft Dynamics GP Support and Programming
Microsoft Office Project and Project Online Expertise
Office 365 integration support
Office Excel and Microsoft Office 365 Excel Consulting and VBA Programming
Office Word and Office 365 Word Consulting
BI Reporting Development and Troubleshooting
BI Reporting Development and Training
UNIX, Linux and Solaris Help
MS SQL Server 2017 planning and migration, Microsoft SQL 2016 Software Development, and SQL Server 2014 Software Programming and Debugging
Oracle Management and Software Development
MySQL Management and Application Development
Amazon MWS Application Development
By offering a full service one-stop source for network generalists and application experts, Progent is able to deliver timely, cost-effective, and comprehensive information technology solutions that address the special requirements of your business.
- Advanced Remote Access Tools
Secure remote connectivity allows Progent's service professionals to see precisely what your customers see. This makes it possible to find quick fixes to problems that could otherwise require an expensive personal visit. Sophisticated remote connectivity tools and expert technicians together enable Progent to resolve most network problems quickly and economically. Progent is an industry leader in online support and remote network tracking.
- Support for Leading VPN Gateways
Progent can provide safe Virtual Private Network access for gateways from leading VPN vendors such as Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN remote connectivity allows the experts at Progent's Technical Response Center to repair your network remotely without compromising network security.
- 24-hour Service for High Network Availability
For offices with vital applications, Progent offers optional 24x7 remote support services. Combined with automated 24x7 server monitoring based on MS Operations Manager 2007, this offering can help ensure high network uptime.
- Help Desk Call Center
Progent's Help Desk Call Center services are intended especially for budget-constrained businesses whose clients need immediate recourse to a Help Desk service with effective telephone support and full escalation capability.
How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, range of IT experience, refined remote support tools, and understanding of corporate IT allow businesses to avoid the limitations associated with excessive dependence on smaller consulting organizations, independent freelance service providers, or limited in-house resources.
Progent adds value by offering:
How Does My Business Begin Receiving Online Computer Help from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco certified consultants average longer than ten years of real-world industry background, at the front lines of network support, executing a broad range of IT projects for a large mix of customers. Each Progent consultant shares a refined collection of personal best practices which are combined into shared leading practices training that Progent instills in its support personnel. This ensures that you get not just world-class IT help, but also a consultant with proven methods for using computer knowledge to fix actual network problems efficiently.
- Value Pricing
Progent's pricing policy is to bill for online service and on-site help by the minute. Consequently, you are charged just for received support. Progent does not demand a higher rate for off-hours or urgent support, and inside California or in regions where Progent provides on-site support, Progent does not bill for travel time except for emergency support where on-site work is less than 4 hours. Also, Progent applies no service activation fee and requires no monthly commitment for support services provided during regular business hours. Many support organizations demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity does away with large bills for fast fixes so you won't be forced to allow less critical problems to fester.
- Full Records of IT Services
Progent has developed a sophisticated service reporting system that stores and formats complete documentation for all billed services. Unlike many independent consultants or small service firms who provide scant documentation or details of tasks done, each service delivered by Progent is accompanied by full documentation. Every Progent staff member has access to the service reports transmitted by every consultant to each customer. The practice of documenting and archiving service records allows more efficient support and avoids a slew of typical problems such as when a support customer is effectively held captive to a consultant who wonít release vital service information.
- Automated Network Monitoring with MS System Center Operations Manager
Progent is one of the only IT service companies to offer round-the-clock system tracking services powered by Microsoft Operations Manager. MS Operations Manager allows your computer support to be proactive instead of reactive. By revealing potential issues before they result in downtime, system monitoring can keep your IT network from painful and costly availability disruptions.
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Online Support.