Fast and Affordable Remote Help for Montgomery Computer Systems
For companies in Montgomery or anywhere in the state of Alabama, Progent provides remote technical support for information systems based on Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft Certified engineers have delivered remote troubleshooting to businesses in every state in the U.S. (Refer to recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-certified network specialists to handle challenging infrastructure problems, plus the assistance of CISSP-qualified security experts to handle advanced security design and troubleshooting jobs.
Progent's remote support experts provide excellent leverage due to the fact that they possess the practical experience and are equipped with the advanced technology needed to resolve most network problems rapidly. Efficient support lowers immediate expenses because service calls require fewer chargeable consulting minutes. Online help also eliminates the expense of sending an engineer to your site. Your company benefits additionally with indirect expenses by reducing or eliminating network outages and related costs due to business disruption, upset clients, idle employees, and distracted management. Progent's advanced online consulting expertise is particularly valuable in environments that depend on public clouds for vital network infrastructure or applications such as Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where onsite support may not be an alternative.
Progent's billing model for remote help is designed to stretch your network support dollar. Progent charges by the minute for phone consulting, so you pay exclusively for the services that you actually get. In contrast to typical online service firms, Progent requires no initialization fee or minimum payments. Progent's per-minute billing unit and simple model for billing avoid scenarios where speedy. minor fixes somehow turn into large invoices. Progent's skill at handling technical issues efficiently means you saves cash.
Progent's Online Consulting and Technical Support Expertise
Over time, Progent has refined a set of customized technologies and field-proven methodologies which allow the maximum level of efficiency for remote help and repair for computer networks of all sizes. Progent provides secure VPN support for gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity allows the experts of Progent's remote service group to link to your company's system remotely without compromising network security.
Progent's powerful technical support database application keeps comprehensive histories for the service that Progent's clients have received. Progent's authorized engineers have the benefit of the records of services provided to each Progent customer by any Progent engineer. This history of anomalies and responses is stored as a readily accessible internal knowledge base that enables Progent's online support experts to share their experiences company-wide to ensure that the value of Progent's support services grows over time. Progent's extensive list of certifications and working relationships with important technology companies such as Cisco and Microsoft make available other vast support databases and allow fast response from vendors' in-house support staff so Progent's online consulting specialists can arrive at the most efficient solutions in the least time.
Remote services offered by Progent to companies in Montgomery and anywhere in the state of Alabama include:
Certified Windows Experts
Progent's Microsoft-expert remote service experts can provide network repair and IT support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support engineers who can assist your company with a wide variety of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
MS Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 configuration,
Exchange 2010 monitoring and support,
SharePoint 2013 application development, SharePoint 2016 migration and hybrid deployment consulting, Skype for Business Server planning and deployment support, Microsoft Lync Server management, and Office Communications Server upgrade,
Forefront TMG 2010 management and ISA Server maintenance, MS SQL Server 2017 expertise,
Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Project Server Online training,
Microsoft Access Application Development and Troubleshooting,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a wide range of cost-effective desktop services to assist your business to install, integrate, troubleshoot, and manage desktop PCs and laptops based on Microsoft Windows. Progent's PC desktop support services include providing Microsoft Windows 10 upgrade support services as well as System Center 2012 Configuration Manager (SCCM 2012) planning and installation, Microsoft System Center 2016 Configuration Manager cloud integration, and Microsoft Intune expertise to streamline the administration of your PCs and cloud-connected tablets and smartphones.
Contact a Cisco CCIE for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the premier recognition for network consultants, and validates a person's networking skills at the expert level. Cisco-qualified CCIEs can handle the most challenging problems occurring in network infrastructure design, integration, administration, compliance, and problem solving. CCIEs operate closely with Cisco's internal product support engineers in analyzing anomalies with IOS network administration tools and coming up with workarounds or locating program patches. CCIEs are an excellent value since their broad expertise allows them to solve problems quickly. In common cases, less qualified consultants can struggle for many hours or days with the same problems that a CCIE can fix in a few minutes. Progent's Cisco CCIE certified engineers can tie into your network using advanced on-line support technology in order to perform quick, secure, and affordable analysis and remediation.
Progent's CCIEs offer assistance with the entire range of Cisco's industry-leading selection of infrastructure appliances. Cisco technology support provided by Progent includes Cisco ASA Next Generation firewalls with Firepower integration and troubleshooting, Cisco routers installation and upgrades, Cisco Catalyst switch consulting and support, Cisco Nexus switch consulting, Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager (CallManager) configuration and troubleshooting, Cisco Voice over IP phones and IP video desktop phones support and Cisco wireless VoIP phones integration, Cisco Meraki wireless access point planning and set up, Aironet Access Points planning and integration support, Cisco wireless controllers consulting, Cisco Security and VPN Integration services, and SIP and CUBE infrastructure solutions for SIP trunking and CUBE integration consulting. Progent also offers remote and on-premises wireless site surveys to assist you to fully integrate your Wi-Fi ecosystem.
CISSP and ISSAP Premier System Security Professionals
Progent's qualified CISM, CISSP, and CISSP-ISSAP cybersecurity experts can provide a range of system protection services that can strengthen the immunity of your Microsoft Windows, macOS and OS X, Linux environment against assaults or help your business to recover rapidly following a serious breach. Security services offered by Progent cover in depth data security analysis utilizing utilities such as GFI LANguard NSS, AMAP Application Scanner, and software from Solar Winds tools and Hydra; quick recovery from malicious attacks; integrating firewalls; building safe mechanisms for remote and mobile access; securing your email infrastructure against viruses, spam and directory harvest attacks; and instituting 24x7 proactive monitoring.
Hybrid Cloud Integration
Progent can provide expert remote consulting services to help companies of any size integrate their information networks with leading public cloud platforms including Azure and Amazon Web Services (AWS). Progent can help your it team to plan and administer hybrid ecosystems that can include Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid network models that combine physical resources as well as public cloud services. To assist you to incorporate public clouds with networks, Progent offers a variety of public cloud integration support services such as Office 365 integration solutions with on-premises Exchange,
Azure hybrid cloud design and deployment consulting, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of background delivering high-level consulting services online, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to specify, automate and test a repeatable runbook for recovering applications and services quickly following an outage. SRM provides centrally controlled and automated recovery, application mobility, plus non-intrusive site migration, failback and site re-protect. Site Recovery Manager also allows non-disruptive testing for disaster recovery, upgrades and patches and can produce audit reports to verify complete service recovery, validate Service Level Agreements and prove compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to assist your organization to design, deploy, test and administer a DR solution based on VMware SRM.
Progent's VMware vSphere and vCloud consultants have extensive experience of VMware vCloud Director, vRealize Automation (vRA), vRO and vCloud Suite used for managing private and public cloud and hybrid cloud solutions that deliver high availability, data security, and application mobility. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network architect to help you to build a completely virtualized Software Defined Data Center that can be provisioned or migrated instantly and administered with a high level of automation regardless of the physical components making up the underlying IP network.
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux experts and macOS and OS X technology specialists offer remote consulting services to address a broad array of information technologies including system infrastructure, email solutions, network and operational security, plus UNIX and Windows coexistence. For server hardware economization and simplified management in networks that incorporate Linux and Microsoft Windows, Progent can provide VMware consulting and Citrix XenServer expertise. Progent can also help with migration from older applications to Windows or Linux-based environments. Progent's team-oriented methodology for resolving network issues enables quick escalation, if necessary, to consultants with task-relevant expertise to handle complex situations. This accelerates repair of critical problems, minimizes network downtime, and lowers support expense.
Progent's UNIX and Linux support engineers can provide urgent online assistance resolving problems within UNIX, Linux, or Solaris systems based on leading versions of UNIX such as:
Mac OS X
HP-UX (Hewlett Packard UNIX)
ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent offers a family of affordable, fixed-price managed services intended to enable small and medium-size businesses to benefit from the same advanced IT solutions used by some of the industry's top corporations. Progent's ProSight portfolio of network management outsourcing services covers all critical facets of information technology such as email content filtering, security and compliance, cloud-based backup and disaster recovery, infrastructure health monitoring, virtual server hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior-based machine learning tools to guard endpoints as well as physical and virtual servers against new malware assaults like ransomware and email phishing, which easily escape traditional signature-based AV tools. ProSight Active Security Monitoring protects local and cloud-based resources and provides a unified platform to address the complete malware attack progression including blocking, detection, mitigation, cleanup, and forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable in-depth security for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device control, and web filtering through leading-edge technologies incorporated within a single agent managed from a unified control. Progent's security and virtualization consultants can assist you to design and implement a ProSight ESP deployment that addresses your organization's specific needs and that helps you prove compliance with legal and industry data security regulations. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require immediate attention. Progent can also help your company to set up and verify a backup and restore solution like ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost and fully managed service for secure backup/disaster recovery. Available at a fixed monthly rate, ProSight DPS automates and monitors your backup processes and allows fast recovery of critical files, applications and VMs that have become lost or damaged as a result of component failures, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's BDR specialists can deliver world-class expertise to configure ProSight DPS to to comply with regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to recover your critical information. Learn more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top data security companies to provide web-based management and comprehensive protection for all your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. Email Guard's cloud filter acts as a first line of defense and keeps most unwanted email from reaching your security perimeter. This decreases your vulnerability to external threats and saves system bandwidth and storage space. Email Guard's onsite gateway device provides a further layer of analysis for incoming email. For outgoing email, the onsite gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and safeguard internal email traffic that stays within your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller businesses to diagram, track, reconfigure and debug their connectivity hardware like routers, firewalls, and load balancers plus servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are always updated, captures and manages the configuration information of almost all devices connected to your network, monitors performance, and sends notices when issues are detected. By automating tedious management and troubleshooting processes, WAN Watch can knock hours off ordinary tasks such as making network diagrams, expanding your network, locating devices that require important updates, or resolving performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your network operating efficiently by tracking the health of critical computers that power your information system. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your designated IT staff and your Progent engineering consultant so that all potential problems can be resolved before they can impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual host set up and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the applications. Because the environment is virtualized, it can be ported immediately to a different hardware environment without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and safeguard data related to your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be warned about impending expirations of SSL certificates or warranties. By cleaning up and managing your network documentation, you can save up to half of time wasted trying to find critical information about your network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether youíre making improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require when you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size businesses to get an unbiased assessment of the overall health of their information system. Powered by some of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class team of IT experts, ProSight Network Audits show you how well the configuration of your core infrastructure devices conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI such as a cleaner Active Directory (AD) system. Both also come with one year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler network management, improved compliance with data security standards, higher utilization of IT resources, faster problem resolution, more reliable backup and restore, and less downtime. Learn more about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone interview with a Progent backup/recovery expert. The interview is designed to help evaluate your organization's preparedness to stop or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information concerning your existing AV defense and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow best practices to build a cost-effective security and backup environment that aligns with your company's needs. For details, see Progent's ProSight Ransomware Preparedness Report.
Special Consulting Programs Offered by Progent
Progent can provide the services of world-class remote consulting professionals for contract information technology programs. Progent's charges for longer-term consulting projects are set based on the level of expertise of the consultants assigned. Progent's experience with these important fields of information technology allows clients to complete critical initiatives economically and on time. Progent's special remote consulting solutions include:
How Your Montgomery Company Can Contact Progent's Online Technical Support Professionals
Help Desk Expertise
Progent's Call Center service offerings for organizations with networks based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk outsourcing, virtual Help Desk services, and Helpdesk operations consulting. Progent's Help Desk Call Center outsourcing services are a convenient solution for organizations who don't have the resources to build and maintain an internal Help Desk Call Center but who need fast access to a reliable Call Center with proficient telephone assistance plus the technical depth to escalate the most challenging tasks to advanced consultants.
Progentís Virtual Call Center is intended for larger businesses and acts as a transparent reinforcement of your current Help Desk organization. Progent's Virtual Help Desk Call Center can act as a an escalation resource to handle the toughest network challenges, or be available in those circumstances when your ordinary support engineers are overwhelmed.
Progent's Help Desk Call Center staff of veteran network professionals gives your workers in Montgomery or anywhere in the state of Alabama rapid communication with an effective network service group with years of background offering telephone-based support and remote diagnostics for computer environments based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's focus is to give the Help Desk Call Center recognition as a significant driver of business productivity, and Progent's policy is to resolve rather than just record network issues.
- Business Applications Support: Education, Customization, and Problem Solving
Progent's Applications Experts Team can supply online professional consulting expertise and education in key application areas including ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver consulting, custom development, and education for popular Microsoft applications such as Microsoft CRM, MS Project, Office 365 Word, and Microsoft Office 365 Excel. For additional information about Progent's consulting, programming, and training services, go to Progent's Business Application Experts Group.
- Centralized and Streamlined Administration of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2016 servers, Windows 10 clients; cohesive management of mixed-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide world-class remote and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to plan and install a new deployment of Microsoft System Center 2016, expand or tune an existing one, migrate smoothly from an earlier version of System Center, or troubleshoot your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Support
Progent offers organizations in Montgomery, or anywhere in the state of Alabama, remote hybrid network monitoring by providing Microsoft System Center Operations Manager expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can tune Operations Manager for your environment so that your computer maintenance is proactive and automated. By spotting potential problems before they expand into network outages, proactive monitoring can avoid disruptive and costly network breakdowns. Progent can also provide help with system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X systems, Windows networks, or networks that incorporate a mix of OS platforms.
To contact Progent about emergency phone-based assistance with Microsoft, macOS and OS X, or Linux environments, go to Progent's Nationwide Phone-Based Help, call 1-800-993-9400, or visit Contact Progent.
For offices and startups in Montgomery or anywhere in the state of Alabama, Progent's online network support specialists are ready to provide professional and affordable IT support whenever your organization has to have it. More than a decade of delivering online repair services has led to Microsoft Partner status for Progent's consultants and has helped Progent to develop world-class troubleshooting capability and to refine remote connectivity tools to solve IT problems quickly while avoiding the expense and lost productivity associated with on-premises service visits.
Even if your Montgomery organization works with a local freelance support technician or maintains an in-house organization that can handle day-to-day network problems, Progentís Microsoft and Cisco certified consultants can offer an easy and seamless virtual expansion of your on-site resources for situations when your regular service personnel either don't have the bandwidth or the knowledge to resolve unexpected network emergencies or especially complex integration projects.
Details of Progent's Remote Network Support for Montgomery
Progent's phone support, remote repair, network security expertise, and network management services offer businesses in Montgomery or anywhere in the state of Alabama unparalleled leverage for your support budget. Whether you require one-time phone support and remote network repair or full-time Help Desk Call Center services and network management, Progent's professionals can deliver your business world class IT support while allowing you to avoid the cost and administration overhead of maintaining a full-service in-house IT staff. Highlights of Progent's National Remote Support services include:
- Immediate Phone Access to Microsoft Premier Experts
Progent's team of Microsoft-certified technicians can provide immediate and affordable expertise to companies in Montgomery and is also ideal for networks in more remote regions of Alabama that lack technicians with proven expertise supporting Microsoft's latest family of server platforms. All Progent engineers have over 10 years of background supporting Microsoft products. As a Microsoft Partner consulting firm, Progent has the use of a broad selection of Microsoft support utilities, technical information, and continuing education.
- Per Minute Rates to Reduce Costs
Progent provides online help on a per-minute billing plan, so you are billed only for the services you use. Progent requires no minimum fee for phone help and imposes no ongoing subscription fee for support services delivered during regular working hours. This keeps you from facing big invoices for simple repairs.
- Access to Cisco Certified Network Design Experts
Progent's certified experts for Cisco offers access to on-staff professionals who have skill in designing, implementing, and managing networking solutions powered by Cisco products. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to build high-speed, reliable, and protected infrastructure for wireline and wireless networking.
- Application Specialists Group
Progent's basic support services include system integration, MS Exchange Server consulting, network security planning, and Help Desk outsourcing support. Progent's Application Experts group offers in-depth consulting expertise for critical application areas. Support available from the Application Experts staff covers:
Microsoft Dynamics GP/Great Plains Consulting and Programming
MS Project Training
Microsoft Office 365 solutions support
Office Excel and Microsoft Office 365 Excel Consulting and VBA Programming
Microsoft Office Word and Microsoft Office 365 Word Consulting
BI Reporting Development and Training
BI Reporting Consulting and Training
UNIX, Linux and Solaris Help
MS SQL Server 2017 migration, SQL Server 2016 Software Development, and Microsoft SQL Server 2014 Software Programming and Debugging
Oracle Database Administration and Application Programming
MySQL Management and Software Design
Apple Macintosh Consulting
Amazon Marketplace Web Service Application Development
By providing a full service one-stop resource for network generalists and application experts, Progent can deliver timely, cost-effective, and comprehensive IT solutions that match the special needs of your company.
- Advanced Online Connectivity Software
Protected online connectivity allows Progent's service experts to see exactly what your customers see. This makes it easier to find quick fixes to problems that might otherwise require an expensive personal service call. Cutting-edge remote connectivity tools and expert engineers combine to allow Progent to repair most IT problems quickly and affordably. Progent is a pioneer in online troubleshooting and remote network monitoring.
- Support for Leading VPN Gateways
Progent can provide secure Virtual Private Network access for gateways from leading VPN vendors such as Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN remote connectivity allows the engineers at Progent's Technical Response Center to access your system remotely without compromising network security.
- Round-the-Clock Service for Maximum Network Availability
For organizations with vital applications, Progent can provide optional 24x7 online technical services. Used in conjunction with automated 24x7 server monitoring based on MS System Center Operations Manager, this offering can help produce high network availability.
- Help Desk Services
Progent's Help Desk outsourcing programs are intended specifically for budget-conscious companies whose clients require immediate recourse to a Help Desk service with expert telephone support and full escalation ability.
How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner consulting firm and Progent's head count, depth of technical expertise, refined support software, and understanding of corporate IT enable offices to escape the limitations associated with excessive dependence on smaller consulting firms, independent freelance consultants, or limited internal resources.
Progent adds value by providing:
How Does Our Company Begin Receiving Online Network Help from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Certified consultants average longer than a decade of real-world industry background, at the forefront of IT service, executing a broad range of IT tasks for a large mix of customers. Every Progent consultant shares a refined collection of personal best practices which are combined into company-wide leading practices training that Progent teaches its support personnel. This ensures that you get not just world-class IT help, but also a consultant with field-tested approaches for using computer knowledge to solve actual network problems efficiently.
- Value Pricing
Progent's pricing model is to charge for online support and in-person visits by the minute. Consequently, you are invoiced exclusively for received support. Progent does not demand a higher rate for after-hours or emergency support, and inside California or in regions where Progent provides on-site support, Progent does not bill for travel except for emergency calls where on-site time is less than four hours. In addition, Progent applies no minimum fee and requires no retainer for support services delivered during regular business hours. Many support organizations impose substantial minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity eliminates big bills for fast repairs so you will not be forced to allow minor problems to fester.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching customers to deal with technical issues that are within their comfort zone, Progent is able to focus on offering hard-to-find skills where Progent has few competitors. Businesses who utilize familiar freelance service providers or who maintain internal IT personnel benefit when Progent passes on knowledge about new technology and proven processes to make their IT environments more reliable, secure, and productive.
- Automated Network Monitoring with MS System Center Operations Manager
Progent is one of the only support companies to offer round-the-clock system monitoring services powered by MS System Center Operations Manager. MS Operations Manager allows your network support to be proactive rather than reactive. By anticipating potential issues before they cause lost productivity, network monitoring can keep your information network from stressful and costly availability disruptions.
To get started with Progent's online help services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, visit Immediate Network Support.