For small businesses in Montgomery Alabama, Progent provides technical support for computer systems based on UNIX or Linux or for environments that include a combination of UNIX and Microsoft technology. Progent has delivered online troubleshooting to companies in all 50 states in the United States. (Refer to Progent's client testimonials). Progent also offers the expertise of CCIE-qualified engineers for challenging infrastructure issues, as well as the assistance of CISA and CISSP-certified security consultants to handle advanced security architecture and business continuity preparedness.
Progent's remote technical support services represent excellent leverage because they are equipped with the practical background and the sophisticated technology to resolve the majority of network issues quickly. Efficient support lowers direct costs because service calls take up fewer billable consulting minutes. Online support also eliminates the cost of sending a consultant to your location. Your company benefits additionally in indirect costs by minimizing or eliminating network outages and associated costs resulting from business disruption, upset customers and vendors, unproductive workers, and distracted executives.
Progent's pricing policy for online support is structured to get the most out of your network support dollar. Progent bills on a per-minute basis for telephone-based consulting, so you pay exclusively for the support that you receive. Unlike many online support companies, Progent requires no service activation surcharge or minimum job duration. Progent's per-minute granularity and simple model for pricing eliminate scenarios where quick repairs somehow turn into large tabs. Progent's skill at disposing of problems efficiently translates into your company spending less money.
Progent's Online Technical Support Tools
Through years of experience, Progent has developed a set of optimized tools and field-proven processes which permit the maximum level of effectiveness for online engineering help and troubleshooting for small and midsize business IT networks. Progent offers protected VPN support for gateways from a variety of popular sources such as Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Protected VPN technology enables the engineers of Progent's remote service group to communicate with your environment without violating system security.
Progent's advanced technical support reporting application includes extensive records for the support that Progent's clients have been provided. Progent's staff service personnel have access to the specifics of services provided to every Progent customer by every Progent engineer. This archive of issues and solutions is structured as a readily searchable proprietary knowledge base that allows Progent's remote support professionals to share their knowledge company-wide to ensure that the quality of Progent's support grows over time. Progent's advanced accreditations and working associations with important industry leaders such as Cisco and Microsoft permit access to additional vast support databases and permit priority response from vendors' in-house engineering staff with the result that Progent's online consulting specialists are able to find the most efficient solutions in the least time.
Start Receiving Online UNIX, Linux, Sun Solaris, or Apple macOS and OS X Network Support from Progent
To access Progent's phone support in Montgomery Alabama or to find out more about Progent's phone support options, call Progent at
Online Technical Support Services Provided by Progent
Progent's remote support professionals possess certified skills in a comprehensive set of disciplines. This broad range of capability allows Progent's engineers to manage almost any emergency likely to occur in a small company information system. Certificates earned by Progent engineers in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials earned by Progent service consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional (CCSP), CCVP, and Design Associate.
To support customers with multi-operating system environments, Progent also offers the support of engineers with high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include CISM Engineers, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) engineers.
Online technical support services available from Progent to companies in Montgomery include:
Progent's UNIX/Linux consultants can offer urgent phone-based help for analyzing anomalies affecting UNIX/Linux networks powered by leading variants of UNIX such as:
Progent in addition can deliver a wide range of remote desktop support and troubleshooting services including Windows 7 migration support, moving to 64-bit workstation applications, integrating Microsoft Office 2010, and automating Business Desktop Deployment.
Progent’s Co-managed Help Desk services allow your IT organization to split the load for Help Desk services seamlessly between your IT team and Progent's large roster of veteran desktop support technicians and matter experts (SMEs). Progent’s Co-managed Help Desk service is an advanced service desk solution based on the top professional services automation tool for handling end-user service requests, ticketing, accountability, status tracking, and metrics.
Progent's Call Center consulting services can aid you in creating an effective new Help Desk or enhancing your established one, selecting or customizing Help Desk Call Center application software to meet the unique needs of your business, or providing temporary online staff to work with your internal Help Desk resources to deal with demanding events like software migrations, mass updates, or installing brand new applications.
Progent's Call Center team of veteran network experts offers your clients in Montgomery Alabama instant communication with a reliable support group with years of experience offering phone support and online troubleshooting for IT systems that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to earn the Help Desk Call Center recognition as a key driver of business performance, and Progent's target is to fix and not merely document technical issues.
Progent's Apple Mac professionals can promote the imaginative components of Apple Mac systems by providing remote help services and training in graphics, sound, and motion video. Progent's consultants can provide assistance in a range of Mac programs including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also assist you with common projects such as capturing or digitizing audio/video or building an audio/video production facility.
Remote Network Monitoring Support
Progent can provide businesses in Montgomery Alabama remote network monitoring support based on MS System Center Operations Manager network monitoring and reporting, customized by Progent to suit your environment so that your network support is proactive rather than reactive. By spotting possible problems before they grow into downtime, automated monitoring can minimize disruptive and costly network crises. Progent can also use system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Windows networks, or systems based on a mix of OS platforms.
Alabma State Contact Information:
Progent offers consulting services and onsite technical support throughout Alabama.
City | Address | Phone | Link |
Birmingham | Eagle Point Business Center, 4000 Eagle Point Corporate Drive Birmingham, AL 35242 United States |
(205) 882-5100 | Birmingham Network Support Services |
Mobile | 202 Government St Mobile, AL 36602 United States |
(251) 303-8282 | Mobile Network Support Services |
Montgomery | 8436 Crossland Loop, Suite 204 Montgomery, AL 36117 United States |
(334) 557-8818 | Montgomery Network Support Services |