For small and midsize businesses located in Montgomery Alabama, Progent offers help for computer systems powered by UNIX or Linux or for environments that include a combination of UNIX-family systems and Windows technology. Progent has provided remote troubleshooting to companies in every state in the United States. (Refer to Progent's customer testimonials). Progent also offers the consultation Cisco CCIE network specialists for challenging connectivity problems, plus the assistance of CISA and CISM-accredited security consultants to help with high-level security architecture and business continuity preparedness.
Progent's online technical support engineers represent exceptional value due to the fact that they are equipped with the real-world background and the sophisticated tools to solve the majority of network issues quickly. This lowers immediate costs since service calls require a smaller number of billable minutes. Remote support also avoids the cost of dispatching a consultant to your location. Your organization benefits additionally with indirect expenses by reducing or eliminating system outages and associated losses stemming from business discontinuity, disgruntled clients, idle employees, and distracted executives.
Progent's billing policy for remote help is designed to get the most out of your network support dollar. Progent charges on a per-minute basis for telephone-based assistance, so you pay just for the services that you actually get. In contrast to typical online service companies, Progent imposes no service activation surcharge or minimum fees. Progent's per-minute billing unit and clean model for billing prevent scenarios where quick solutions manage to end up as substantial invoices. Progent's penchant for disposing of problems efficiently results in your business spending less money.
Progent's Remote Service Technologies
Over the years, Progent has fine tuned an arsenal of optimized technologies and field-tested processes which allow the highest level of efficiency for remote consulting and troubleshooting for small company information systems. Progent provides protected VPN support for VPN gateways from multiple popular sources such as Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Secure VPN connectivity permits the staff of Progent's remote service group to interface to your company's environment remotely without breaching system security.
Progent's advanced technical support database application stores comprehensive records describing the service that Progent's clients have received. Progent's staff engineers have access to the details of assistance delivered to each client by every consultant. This archive of trouble tickets and solutions is structured as a quickly searchable internal database that permits Progent's remote technical professionals to communicate their knowledge company-wide to make sure that the value of Progent's support services improves daily. Progent's advanced accreditations and close relationships with major vendors including Cisco and Microsoft make available other massive technical knowledge bases and permit fast access to vendors' internal product engineers so Progent's online consulting experts can find the best resolutions in the least time.
Initiate Remote UNIX/Linux, Sun Solaris, or macOS and OS X Network Assistance from Progent
To access Progent's remote support in Montgomery Alabama or to learn additional information about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, visit Immediate Urgent Support.
Online Support Services Provided by Progent
Progent's phone-based support professionals offer credentials in an extensive set of disciplines. This broad scope of technical skills allows Progent's consultants to handle practically any crisis that may occur in a small business network. Certificates earned by Progent support experts in UNIX-family technologies include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials owned by Progent technical support engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, CCNA, Security Professional (CCSP), CCVP, and Design Associate.
To support businesses with multi-platform environments, Progent also offers the skills of engineers with advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) consultants.
Remote technical support services available from Progent to companies in Montgomery include:
Special Support Services Available from Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X remote support services address a wide range of information technology including network infrastructure, email systems, network and process security, UNIX/Linux and Windows coexistence, virtual server products for server consolidation and easy management, and migration from older applications to the latest Microsoft Windows or Linux solutions. Progent's group-based methodology for resolving technical problems enables fast escalation, when required, to consultants with task-relevant expertise to tackle complex scenarios. This expedites repair of urgent problems, minimizes lost productivity, and cuts support expense.
Progent's UNIX and Linux consultants can offer emergency remote help for analyzing problems affecting UNIX, Linux, or Solaris systems powered by popular versions of UNIX such as:
Major Linux platforms for which Progent offers expertise include:
- macOS and OS X
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX
- SUSE Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert certification is the highest recognition for networking professionals, and validates an individual's network technology skills at the master level. Cisco CCIEs can deal with the most complex issues associated with network design, installation, management, security, and troubleshooting. CCIEs operate on a privileged basis with Cisco's internal engineers in isolating problems with IOS network administration tools and coming up with workarounds or locating program updates. CCIEs are an excellent cost-effectiveness because their depth of expertise enables them to solve even the most difficult problems quickly. In many instances, less seasoned consultants can struggle for hours or days with identical problems that a Cisco CCIE can resolve in minutes.
Few service organizations make Cisco-qualified CCIEs available to help small and mid-size companies. Progent offers quick telephone contact with a Cisco authorized CCIE so your company can receive urgent assistance for severe network problems that are crippling business productivity but are beyond the scope of your local network support personnel. Progent's Cisco CCIE consultants can tie into your environment via sophisticated on-line troubleshooting tools in order to perform fast, safe, and economical diagnosis and remediation.
Progent's CCIEs can provide expertise in the entire range of Cisco's industry-leading family of connectivity appliances such as PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, protected broadband and integrated services (IS) routers, Aironet wireless access points and bridges, Meraki cloud-managed access points, wired and wireless Voice phones and systems, Catalyst family switches, as well as Virtual Private Network technology.
Authorized MS Windows Experts
Progent's Microsoft-certified online service professionals can deliver network problem solving and consulting help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the assistance of support professionals who can help your company with a wide range of platform support including
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
MS Exchange 2019 planning and configuration,
MS Exchange 2016 planning and deployment, Exchange 2013 configuration,
Exchange 2010 management,
SharePoint 2016 migration and hybrid integration support,
SharePoint Server 2019 planning and configuration, Microsoft Teams consulting, Microsoft Skype for Business planning and deployment support, Microsoft Lync Server 2013 management and Office Communications Server 2007 upgrade, Microsoft Forefront TMG 2010 administration and ISA Server 2006 maintenance, MS SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server and Server Online planning,
Small Business Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a full range of remote PC desktop services such as Windows 7 migration help, upgrading to 64-bit desktop software, configuring Microsoft Office 2010, and streamlining Business Desktop Deployment.
CISM and CISSP Certified Network Security Experts
Progent's certified CISSP and ISSAP network security consultants offer a variety of system protection services to bolster the defenses of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows environment against attacks or assist your business to clean up quickly following a serious breach. Security support services offered by Progent include: in depth network security evaluation using utilities such as GFI LANguard NSS, NMAP Port Scanner, and software from Metasploit and Hydra; quick recovery from malicious attacks; configuring firewalls; designing safe techniques for remote and mobile connectivity; guarding your messaging system against spam and DHA attacks; and instituting round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced online support services to help businesses of any size integrate their IT infrastructure with leading public clouds including Azure and Amazon Web Services. Progent can assist your it team to plan and administer hybrid ecosystems that can include Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid topologies that seamlessly combine local resources along with public cloud services. To help you to incorporate public cloud services with physical datacenters, Progent offers a range of cloud integration support services that include Office 365 integration solutions with on-premises installations of Exchange, Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over two decades of background delivering advanced consulting services online, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and within your budget.
Progent offers the services of seasoned online consulting professionals for contract projects that small businesses frequently request. Progent's rates for ongoing development or consulting tasks are set according to the qualifications of the engineers required. Progent's background in these special fields of computer technology enables customers to execute critical projects economically and on time. Progent's project-based online consulting services include:
How Your Montgomery Alabama Company Can Contact Progent's Online Service Professionals
Help Desk Expertise
Progent's Help Desk programs for small and midsize organizations with environments based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk outsourcing, Virtual Help Desk support services, and Help Desk operations consulting. Progent's Standard Call Center support services are intended for small businesses who lack the resources to support an internal Help Desk but who require fast response from an effective Help Desk Call Center with proficient phone assistance plus the technical depth to escalate complex tasks to advanced consultants.
Progentís Co-managed Help Desk services make it possible for your business to share responsibilities for Help Desk services transparently between your IT staff and Progent's large roster of veteran desktop support technicians and matter experts (SMEs). Progentís Help Desk Co-management service is a collaborative service desk solution based on the leading professional services automation tool for managing service requests, ticketing, accountability, status tracking, and reporting.
Progent's Help Desk consulting support can support you in building an effective new Call Center or enhancing your existing one, evaluating or customizing Help Desk Call Center application software to handle the particular requirements of your company, or adding occasional online staff to work with your internal Help Desk team during high-demand scenarios like software migrations, mass updates, or installing new applications.
Progent's Help Desk Call Center staff of veteran information technology experts gives your clients in Montgomery Alabama immediate communication with a reliable network service resource with substantial background providing telephone-based support and online repair service for computer environments based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to earn the Help Desk perception as a key driver of business success, and Progent's goal is to fix instead of merely report technical issues.
Business Applications Support: Training, Development, and Problem Solving
Progent's Applications Experts Group provides phone-based advanced consulting expertise and training in specific application areas that include ERP, MRP, custom financial systems, and CRM. Progent also can deliver consulting, customization, and education for Microsoft applications including CRM, Office Project, MS Word, and Excel. To learn more information concerning Progent's consulting, programming, and training services for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, see Progent's Applications Experts Services.
Progent's Apple Mac consultants can promote the creative aspect of Macintosh computing by offering remote consulting support and education in imaging, sound, and video. Progent's support professionals can provide assistance in a variety of Apple Mac applications such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also assist you with special projects like capturing or digitizing audio/video or putting together an audio/video production facility.
Online Network and Server Monitoring Support
Progent can provide companies in Montgomery Alabama remote computer system monitoring support powered by MS System Center Operations Manager IT infrastructure monitoring and reporting, customized by Progent to accommodate your business so your network maintenance is proactive and automated. By detecting looming problems before they evolve into network outages, proactive monitoring can ward off inconvenient and expensive network crises. Progent can also utilize server and infrastructure monitoring tools such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft systems, or networks based on a combination of OS platforms.
To contact Progent about urgent remote expertise with UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, visit Progent's Urgent Phone-Based Help, call 1-800-993-9400, or go to Contact Progent.
Alabma State Contact Information:
Progent offers consulting services and onsite technical support throughout Alabama.
Progent locations in Alabma State