For small and midsize companies located in Montgomery or anywhere in the state of Alabama, Progent offers help for networks powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that include a combination of UNIX and Windows platforms. Progent has delivered online troubleshooting to companies in every state in the United States. (See Progent's customer testimonials). In addition, Progent can furnish the consultation Cisco CCIE engineers for challenging infrastructure issues, as well as the assistance of CISSP-certified security consultants to help with high-level security design and business continuity planning.
Progent's remote technical support services offer exceptional leverage due to the fact that they have the practical experience and the advanced technology to solve most information system problems rapidly. This lowers direct expenses because service calls take up a smaller number of chargeable minutes. Online support also avoids the expense of sending a consultant to your location. Your organization benefits even more in indirect expenses by minimizing or avoiding system outages and associated losses stemming from business discontinuity, upset customers and vendors, unproductive employees, and de-focused management.
Progent's billing model for remote support is structured to maximize the impact of your IT service dollar. Progent bills on a per-minute basis for phone assistance, so you pay only for the services that you receive. In contrast to typical remote service firms, Progent requires no startup charge or minimum fees. Progent's one-minute billing unit and simple model for billing eliminate scenarios where fast fixes somehow end up as substantial bills. Progent's penchant for disposing of problems efficiently results in your company spending less money.
Progent's Online Support Technologies
Over time, Progent has refined an arsenal of customized technologies and field-tested methodologies which promote the highest degree of effectiveness for online help and repair for small and midsize company information systems. Progent provides secure VPN support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Secure VPN technology allows the consultants of Progent's Technical Response Center to connect to your environment without violating network security.
Progent's advanced technical support reporting application includes comprehensive histories of all service that Progent's clients have received. Progent's staff engineers have access to the history of all help delivered to every client by every Progent engineer. This archive of anomalies and resolutions is organized as a quickly searchable support knowledge base that allows Progent's remote technical engineers to share their knowledge company-wide to make sure that the efficiency of Progent's support services grows daily. Progent's high-level certifications and close associations with key vendors including Cisco and Microsoft make available other extensive support knowledge bases and permit quick response from vendors' internal support staff so Progent's online service experts are able to arrive at optimal resolutions promptly.
Initiate Online UNIX, Linux, Solaris, or macOS and OS X Network Support from Progent
To get started with Progent's phone services in Montgomery or anywhere in Alabama or to find out additional information about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has an urgent need for network support, visit Immediate Urgent Support.
Phone-based Technical Services Provided by Progent
Progent's online consulting professionals offer credentials in a comprehensive array of products and technologies. This broad scope of capability permits Progent's consultants to handle practically any problem that may crop up in a small or midsize business network. Credentials held by Progent engineers in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials owned by Progent service experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional (CCSP), CCVP, and Design Professional.
To support companies with mixed-operating system environments, Progent also provides access to consultants who have advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Online services Offered by Progent to companies in Montgomery and throughout the state of Alabama include:
Additional Support Services Available from Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X online consulting services address a broad array of information technology such as system architecture, messaging systems, network and operational security, UNIX and Windows integration, virtual server technologies for server consolidation and easy administration, and migration from older applications to the latest Windows or Linux environments. Progent's group-based approach to solving technical issues promotes fast escalation, when required, to consultants with appropriate expertise to tackle complex scenarios. This accelerates solutions of urgent problems, minimizes network downtime, and cuts service costs.
Progent's UNIX and Linux support engineers can provide urgent phone-based assistance for analyzing anomalies affecting UNIX, Linux, or Solaris systems powered by popular derivatives of UNIX such as:
Important Linux platforms for which Progent can provide expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX OS
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX
- RedHat Linux
- SUSE Linux
Talk to a Cisco CCIE for High-level Network Problem Solving
The Cisco CCIE certification is the premier recognition for network infrastructure engineers, and indicates a consultant's technical skills at the expert level. CCIEs know how to resolve the most complex issues associated with network planning, integration, administration, protection, and problem solving. Cisco qualified CCIEs can cooperate closely with Cisco's in-house engineers in analyzing anomalies with IOS Software network management utilities and coming up with alternate approaches or identifying program updates. Cisco CCIEs offer exceptional cost-effectiveness since their broad experience enables them to solve even the most complex problems rapidly. In many instances, less qualified consultants can struggle for many hours or days with identical problems that a CCIE can fix in minutes.
Few support firms make Cisco CCIEs accessible to support small and medium sized businesses. Progent can provide fast phone contact with a Cisco authorized CCIE so your company can get immediate help for serious network infrastructure issues that are impacting worker efficiency but are outside the scope of your regular IT support group or consultant. Progent's CCIE support experts can communicate with your environment via advanced remote troubleshooting tools in order to perform efficient, secure, and economical diagnosis and repair.
Progent's Cisco CCIEs can provide expertise in the entire range of Cisco's top-selling family of networking appliances such as PIX 500 Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Module (FWSM), secure broadband and IS routers, Aironet wireless access points, Meraki cloud-managed Wi-Fi APs, wired and wireless Voice phones and systems, Catalyst Series switches, plus Virtual Private Network (VPN) solutions.
Certified Windows Expertise
Progent's Microsoft-premier remote support professionals can provide computer system repair and IT help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the expertise of consulting engineers who can assist your company with a broad variety of platform support services including
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
MS Exchange 2016 Server planning and deployment, Exchange 2013 consulting,
Exchange Server 2010 management,
SharePoint 2013 application development,
Microsoft Skype for Business Server migration support, Lync Server integration and Microsoft Communications Server troubleshooting, Forefront TMG management and ISA Server 2006 maintenance, MS SQL Server 2017 expertise, SQL Server 2016 migration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager system monitoring,
Project Server and Server Online training,
Small Business Server support, and
Windows Essentials cloud integration.
Progent in addition can deliver a wide array of online desktop services such as Windows 7 migration support, moving to 64-bit desktop applications, integrating Office 2010, and streamlining Business Desktop Deployment.
CISSP and ISSAP Certified System Security Specialists
Progent's accredited CISM and CISSP security consultants offer a range of security services that can improve the immunity of your UNIX, Linux, Solaris, Apple Mac or Windows environment against assaults or help your company to recover rapidly after a damaging breach. Security support services available from Progent cover comprehensive security audits using utilities such as GFI LANguard, NMAP Port Scanner, and software from Metasploit and Nikto; rapid cleanup after malicious assaults; integrating firewalls; establishing safe mechanisms for remote and mobile connectivity; securing your email infrastructure from spam and DHA attacks; and managing 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced remote consulting support to help companies of any size connect their networks with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to plan and manage cost-effective environments that support Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid network models that seamlessly combine local IT assets as well as public clouds. To assist you to integrate public clouds with networks, Progent can provide a variety of cloud migration support services such as Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of experience delivering advanced consulting support online, and Progent can help you complete your cloud migration projects on schedule and affordably.
Progent can provide the services of seasoned remote consulting experts for contract IT projects that small businesses often need. Billing rates for ongoing development or consulting projects are set based on the level of expertise of the consultants assigned. Progent's experience with these important areas of information technology allows clients to complete major initiatives within budget and on schedule. Progent's special remote engineering solutions include:
How Your Montgomery Company Can Contact Progent's Online Support Professionals
Help Desk Support
Progent's Call Center support programs for small and midsize organizations with networks based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Help Desk outsourcing, Virtual Helpdesk services, and Call Center consulting. Progent's Help Desk Call Center outsourcing services are designed for smaller companies who don't have the budget to create an internal Help Desk but who require fast response from an efficient Help Desk Call Center with proficient telephone support as well as the technical depth to escalate complex problems to high-level engineers.
Progentís Virtual Help Desk Call Center is designed for larger companies and operates as a seamless extension of your current Help Desk organization. Progent's Virtual Call Center can operate as an escalation resource for the toughest network issues, or be available in overflow circumstances when your ordinary support engineers are overwhelmed.
Progent's Help Desk consulting services can guide you in creating an effective new Help Desk or enhancing your established organization, selecting or customizing Call Center software products to meet the particular requirements of your business, or adding temporary online staff to reinforce your internal Help Desk Call Center group to handle demanding events such as software migrations, major updates, or installing brand new applications.
Progent's Help Desk Call Center team of seasoned network professionals offers your customers in Montgomery or anywhere in the state of Alabama instant communication with a large technical support group with years of experience delivering phone consulting and remote diagnostics for computer environments that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's mission is to give the Help Desk perception as a significant contributor to company performance, and Progent's policy is to solve instead of merely annotate network issues.
Applications Services: Education, Custom Programming, and Troubleshooting
Progent's Applications Consulting Group offers remote advanced engineering support and education in specific application areas such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting, custom programming, and training for popular Microsoft business applications including CRM, MS Office Project, MS Word, and MS Excel. To read more information about Progent's expertise, customization, and education services for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Services.
Progent's Mac experts can support the imaginative facets of Macintosh environments by providing phone-based help services and training in graphics, audio, and video. Progent's support professionals can provide help in a large selection of Macintosh programs including Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also help you with special jobs like capturing or digitizing audio/video or integrating an audio/video production lab.
Remote Network and Server Monitoring Services
Progent offers companies in Montgomery, or anywhere in the state of Alabama, online network monitoring support based on Microsoft Operations Manager network monitoring, enhanced by Progent to fit your environment so your IT support is proactive and automated. By uncovering possible trouble spots before they evolve into full-scale emergencies, remote monitoring can avoid stressful and expensive network breakdowns. Progent can also use system monitoring tools such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X environments, Windows systems, or environments that support a variety of platforms.
To contact Progent about urgent remote assistance with UNIX/Linux, Sun Solaris, or Apple macOS and OS X computer systems, go to Progent's Urgent Remote Help, call 1-800-993-9400, or refer to Contact Progent.