For small and midsize companies located in Montgomery Alabama, Progent offers support for computer systems based on UNIX or Linux or for networks that feature a mix of UNIX-family systems and Microsoft platforms. Progent has delivered online troubleshooting to businesses in every state in the U.S. (Refer to Progent's customer recommendations). Progent also can furnish the expertise of Cisco CCIE network specialists for complex connectivity issues, as well as the services of CISA and CISM-certified security engineers to handle advanced security architecture and business continuity preparedness.
Progent's online technical support services represent exceptional leverage because they have the real-world experience and the sophisticated technology to solve most information system problems rapidly. Efficient support reduces direct costs since solutions take up a smaller number of billable minutes. Online support also avoids the cost of dispatching an engineer to your location. Your organization benefits additionally in indirect costs by reducing or eliminating network downtime and related costs resulting from business disruption, disgruntled customers and vendors, unproductive workers, and de-focused executives.
Progent's billing policy for online support is structured to maximize the impact of your network support dollar. Progent charges on a per-minute basis for telephone-based consulting, so you are billed only for the support that you receive. In contrast to typical remote service firms, Progent imposes no startup surcharge or minimum job duration. Progent's one-minute granularity and simple model for pricing eliminate scenarios where fast repairs somehow end up as big tabs. Progent's skill at dealing with problems efficiently results in your company conserving money.
Progent's Remote Service Technologies
Over the years, Progent has developed an arsenal of customized tools and field-proven methodologies which permit the highest degree of effectiveness for remote consulting and troubleshooting for small company computer systems. Progent offers safe VPN support for VPN gateways from multiple popular vendors including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Protected VPN technology enables the consultants of Progent's remote service group to interface to your company's environment remotely without violating system security.
Progent's advanced service database application maintains extensive documentation for the service that Progent's customers have received. Progent's staff consultants have the benefit of the history of support delivered to every Progent client by every Progent consultant. This history of problems and responses is structured as a quickly retrievable proprietary database that enables Progent's online support experts to communicate their experiences company-wide to make sure that the quality of Progent's technical support improves over time. Progent's advanced certifications and working relationships with key industry leaders including Cisco and Microsoft make available additional massive technical support knowledge bases and allow fast access to manufacturers' internal engineering staff with the result that Progent's remote consulting experts are able to come up with the most efficient solutions promptly.
Initiate Remote UNIX, Linux, Solaris, or Apple macOS and OS X Technical Assistance from Progent
To get started with Progent's remote support in Montgomery Alabama or to find out additional information about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has a critical need for IT help, go to Immediate Urgent Support.
Remote Technical Support Services Available from Progent
Progent's phone-based technical service professionals offer credentials in an extensive set of products and technologies. This wide range of IT skills enables Progent's engineers to address virtually any problem likely to occur in a small company network. Certificates earned by Progent engineers in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials earned by Progent technical support engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), CCSP, Voice Professional, and Design Associate.
To provide assistance to clients with mixed-platform environments, Progent also provides the services of consultants with advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include CISM consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Phone-based support services Offered by Progent to small businesses in Montgomery include:
Special Consulting Services Available from Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X online support services address a broad spectrum of information technology such as network architecture, email solutions, network and process security, UNIX/Linux and Microsoft Windows integration, VMware technologies for server hardware economization and easy administration, and migration from older systems to the latest MS Windows or Linux solutions. Progent's group-oriented approach to resolving network issues promotes fast escalation, when required, to consultants with task-relevant experience to handle challenging situations. This expedites repair of critical problems, minimizes network downtime, and cuts support costs.
Progent's UNIX and Linux support engineers can provide urgent remote help for analyzing problems within UNIX, Linux, or Solaris systems based on leading derivatives of UNIX including:
Major Linux variants for which Progent can provide expert support include:
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco CCIE for Complex Infrastructure Troubleshooting
The Cisco CCIE certification is the premier accreditation for network consultants, and indicates an individual's networking knowledge at the expert level. Cisco CCIEs can handle even the most intractable challenges encountered in network infrastructure design, deployment, administration, security, and repair. CCIEs can cooperate closely with Cisco's internal engineers in isolating problems with Cisco IOS network management utilities and developing alternate approaches or identifying program updates. Cisco qualified CCIEs provide exceptional value because their depth of expertise allows them to resolve even the most complex problems quickly. In common instances, less qualified engineers can wrestle for hours or even days with identical tasks that a Cisco CCIE can resolve in a few minutes.
Few consulting providers make Cisco CCIEs available to support small and medium sized companies. Progent can provide quick phone access to a Cisco-qualified CCIE so you can receive immediate assistance for severe network infrastructure issues that are impacting worker efficiency but are not within the experience of your regular computer service personnel. Progent's Cisco CCIE engineers can tie into your network by means of the latest on-line troubleshooting tools to provide quick, safe, and economical diagnosis and repair.
Progent's Cisco-qualified CCIEs offer consulting for all of Cisco's top-selling selection of connectivity products such as PIX 500 Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Modules, secure high-speed and integrated services (IS) routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, VoIP phones and systems, Catalyst family switches, plus Virtual Private Network (VPN) products.
Certified Microsoft Windows Expertise
Progent's Microsoft-certified online service engineers can provide computer problem solving and consulting support for all Microsoft server platforms. Progent is a Microsoft Partner and can offer your organization the assistance of consulting professionals who can help your company with a wide variety of technology support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
MS Exchange 2019 integration,
Microsoft Exchange 2016 Server migration, Exchange Server 2013 integration,
Microsoft Exchange 2010 maintenance,
SharePoint Server 2016 migration and hybrid integration expertise,
SharePoint Server 2019 design and deployment, Microsoft Teams expertise, Skype for Business Server planning and deployment consulting, Lync Server 2013 management and Office Communications Server troubleshooting, Microsoft Forefront TMG administration and ISA Server 2006 migration, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Server Online training,
Small Business Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a broad array of online PC desktop services including Microsoft Windows 7 integration, moving to 64-bit desktop applications, integrating Microsoft Office 2010, and automating desktop configuration.
CISSP and ISSAP Premier System Security Consultants
Progent's certified CISSP and ISSAP network security consultants can provide a range of security services to strengthen the immunity of your UNIX, Linux, Solaris, Mac or Microsoft Windows environment against internal or external threats or assist your business to recuperate quickly following a damaging breach. Security services available from Progent cover in depth security evaluation utilizing utilities such as GFI LANguard, AMAP Application Scanner, and software from Solar Winds tools and Nikto; fast recuperation from malicious attacks; installing firewalls; building safe architectures for off-site and mobile access; guarding your email infrastructure from viruses, spam and DHA attacks; and instituting round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent offers expert remote support services to help companies of all sizes integrate their networks with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to design and manage hybrid ecosystems that can include Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid network models that seamlessly combine physical IT assets as well as public cloud services. To help you to incorporate cloud services with physical datacenters, Progent can provide a range of public cloud migration services such as Office 365 integration solutions with on-premises Exchange deployments, Azure hybrid cloud solutions, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud integration expertise. Progent has more than two decades of background delivering high-level consulting services remotely, and Progent can help you complete your cloud migration initiatives quickly and affordably.
Progent can provide the skills of seasoned remote consulting professionals for contract projects that small businesses frequently need. Billing rates for longer-term development or consulting projects are determined according to the qualifications of the consultants required. Progent's background in these special areas of computer technology allows clients to complete critical initiatives economically and on schedule. Progent's special remote consulting services include:
How Your Montgomery Alabama Business Can Contact Progent's Remote Service Experts
Help Desk Call Center Expertise
Progent's Help Desk support alternatives for small organizations with environments based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Call Center outsourcing, Virtual Helpdesk services, and Call Center process consulting. Progent's Standard Call Center support services are designed for small companies who don't have the budget to create an internal Call Center but who want quick access to an efficient Help Desk with professional phone assistance as well as the in-depth expertise to escalate complex problems to high-level engineers.
Progentís Co-managed Help Desk services make it possible for your IT organization to share responsibilities for Help Desk services seamlessly between your IT staff and Progent's large roster of seasoned technical support technicians and subject matter experts. Progentís Co-managed Help Desk service is a collaborative support solution built around the leading professional services automation (PSA) tool for managing end-user service requests, ticket lifecycle, responsibility, progress tracking, and reporting.
Progent's Call Center consulting services can aid you in building an effective new Call Center or enhancing your existing organization, identifying or modifying Help Desk software products to address the special needs of your company, or providing temporary online personnel to reinforce your internal Help Desk Call Center team to handle high-demand scenarios such as software transitions, major upgrades, or installing brand new applications.
Progent's Help Desk Call Center team of experienced network professionals provides your computer users in Montgomery Alabama immediate contact with a dependable technical support resource with years of experience providing telephone-based help and online troubleshooting for networks that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's mission is to earn the Help Desk perception as a crucial contributor to company efficiency, and Progent's policy is to fix rather than merely report technical issues.
Business Applications Support: Education, Programming, and Integration
Progent's Applications Consulting Group can supply remote advanced engineering support and training in special business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can deliver expertise, custom development, and training for familiar Microsoft business applications including Microsoft CRM, Project, Microsoft Office Word, and Microsoft Office Excel. To read additional information concerning Progent's consulting, customization, and education offerings for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Services.
Progent's Apple Mac experts can nurture the artistic facets of Apple Mac computing by delivering phone-based help support and training in graphics, sound, and video. Progent's support professionals offer expertise in a variety of Macintosh applications including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and After Effects. Progent's Mac experts can also help you with special jobs such as capturing or digitizing audio/video or configuring an audio/video post production lab.
Remote Network Monitoring Support
Progent can provide businesses in Montgomery Alabama online network monitoring services powered by MS System Center Operations Manager network monitoring, enhanced by Progent for your environment so your network maintenance is proactive and automated. By exposing looming problems before they grow into network outages, automated monitoring can head off stressful and costly network breakdowns. Progent can also utilize system monitoring utilities like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows environments, or environments that support a combination of OS platforms.
To contact Progent about emergency online help with UNIX/Linux, Sun Solaris, or macOS and OS X networks, go to Progent's Emergency Online Support, telephone 1-800-993-9400, or visit Contact Progent.
Alabma State Contact Information:
Progent offers consulting services and onsite technical support throughout Alabama.
Progent locations in Alabma State