Fast Phone Technical Support for Montgomery Alabama UNIX, Linux, or Sun Solaris NetworksFor small and midsize businesses located in Montgomery Alabama, Progent offers help for computer systems powered by UNIX or Linux or for environments that include a combination of UNIX-family systems and Windows technology. Progent has provided remote troubleshooting to companies in every state in the United States. (Refer to Progent's customer testimonials). Progent also offers the consultation Cisco CCIE network specialists for challenging connectivity problems, plus the assistance of CISA and CISM-accredited security consultants to help with high-level security architecture and business continuity preparedness.

Progent's online technical support engineers represent exceptional value due to the fact that they are equipped with the real-world background and the sophisticated tools to solve the majority of network issues quickly. This lowers immediate costs since service calls require a smaller number of billable minutes. Remote support also avoids the cost of dispatching a consultant to your location. Your organization benefits additionally with indirect expenses by reducing or eliminating system outages and associated losses stemming from business discontinuity, disgruntled clients, idle employees, and distracted executives.

Progent's billing policy for remote help is designed to get the most out of your network support dollar. Progent charges on a per-minute basis for telephone-based assistance, so you pay just for the services that you actually get. In contrast to typical online service companies, Progent imposes no service activation surcharge or minimum fees. Progent's per-minute billing unit and clean model for billing prevent scenarios where quick solutions manage to end up as substantial invoices. Progent's penchant for disposing of problems efficiently results in your business spending less money.

Progent's Remote Service Technologies
Over the years, Progent has fine tuned an arsenal of optimized technologies and field-tested processes which allow the highest level of efficiency for remote consulting and troubleshooting for small company information systems. Progent provides protected VPN support for VPN gateways from multiple popular sources such as Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Secure VPN connectivity permits the staff of Progent's remote service group to interface to your company's environment remotely without breaching system security.

Progent's advanced technical support database application stores comprehensive records describing the service that Progent's clients have received. Progent's staff engineers have access to the details of assistance delivered to each client by every consultant. This archive of trouble tickets and solutions is structured as a quickly searchable internal database that permits Progent's remote technical professionals to communicate their knowledge company-wide to make sure that the value of Progent's support services improves daily. Progent's advanced accreditations and close relationships with major vendors including Cisco and Microsoft make available other massive technical knowledge bases and permit fast access to vendors' internal product engineers so Progent's online consulting experts can find the best resolutions in the least time.

Initiate Remote UNIX/Linux, Sun Solaris, or macOS and OS X Network Assistance from Progent
To access Progent's remote support in Montgomery Alabama or to learn additional information about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, visit Immediate Urgent Support.

Online Support Services Provided by Progent
Progent's phone-based support professionals offer credentials in an extensive set of disciplines. This broad scope of technical skills allows Progent's consultants to handle practically any crisis that may occur in a small business network. Certificates earned by Progent support experts in UNIX-family technologies include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials owned by Progent technical support engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, CCNA, Security Professional (CCSP), CCVP, and Design Associate.

To support businesses with multi-platform environments, Progent also offers the skills of engineers with advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) consultants.

Remote technical support services available from Progent to companies in Montgomery include:

  • UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
    Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X remote support services address a wide range of information technology including network infrastructure, email systems, network and process security, UNIX/Linux and Windows coexistence, virtual server products for server consolidation and easy management, and migration from older applications to the latest Microsoft Windows or Linux solutions. Progent's group-based methodology for resolving technical problems enables fast escalation, when required, to consultants with task-relevant expertise to tackle complex scenarios. This expedites repair of urgent problems, minimizes lost productivity, and cuts support expense.

    Progent's UNIX and Linux consultants can offer emergency remote help for analyzing problems affecting UNIX, Linux, or Solaris systems powered by popular versions of UNIX such as:

    • macOS and OS X
    • Solaris
    • IBM AIX Open UNIX
    • HP-UX (Hewlett Packard UNIX)
    • Berkeley UNIX (BSD)
    • SCO
    • Silicon Graphics IRIX
    Major Linux platforms for which Progent offers expertise include:
    • RedHat
    • SUSE Linux
    • Debian-GNU
    • Slackware Linux

  • Contact a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
    Cisco Infrastructure Engineers for Montgomery AlabamaThe Cisco Certified Internetwork Expert certification is the highest recognition for networking professionals, and validates an individual's network technology skills at the master level. Cisco CCIEs can deal with the most complex issues associated with network design, installation, management, security, and troubleshooting. CCIEs operate on a privileged basis with Cisco's internal engineers in isolating problems with IOS network administration tools and coming up with workarounds or locating program updates. CCIEs are an excellent cost-effectiveness because their depth of expertise enables them to solve even the most difficult problems quickly. In many instances, less seasoned consultants can struggle for hours or days with identical problems that a Cisco CCIE can resolve in minutes. Few service organizations make Cisco-qualified CCIEs available to help small and mid-size companies. Progent offers quick telephone contact with a Cisco authorized CCIE so your company can receive urgent assistance for severe network problems that are crippling business productivity but are beyond the scope of your local network support personnel. Progent's Cisco CCIE consultants can tie into your environment via sophisticated on-line troubleshooting tools in order to perform fast, safe, and economical diagnosis and remediation. Progent's CCIEs can provide expertise in the entire range of Cisco's industry-leading family of connectivity appliances such as PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, protected broadband and integrated services (IS) routers, Aironet wireless access points and bridges, Meraki cloud-managed access points, wired and wireless Voice phones and systems, Catalyst family switches, as well as Virtual Private Network technology.

  • Authorized MS Windows Experts
    Microsoft Windows Expertise for Montgomery AlabamaProgent's Microsoft-certified online service professionals can deliver network problem solving and consulting help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the assistance of support professionals who can help your company with a wide range of platform support including Windows Server 2012 R2 integration, Windows Server 2008 installation, MS Exchange 2019 planning and configuration, MS Exchange 2016 planning and deployment, Exchange 2013 configuration, Exchange 2010 management, SharePoint 2016 migration and hybrid integration support, SharePoint Server 2019 planning and configuration, Microsoft Teams consulting, Microsoft Skype for Business planning and deployment support, Microsoft Lync Server 2013 management and Office Communications Server 2007 upgrade, Microsoft Forefront TMG 2010 administration and ISA Server 2006 maintenance, MS SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development, and Microsoft SQL Server 2014 support, Systems Center Operations Manager (SCOM) system monitoring and reporting, Project Server and Server Online planning, Small Business Server consulting, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent in addition offers a full range of remote PC desktop services such as Windows 7 migration help, upgrading to 64-bit desktop software, configuring Microsoft Office 2010, and streamlining Business Desktop Deployment.

  • CISM and CISSP Certified Network Security Experts
    CISSP Premier Network Security Engineers for Montgomery AlabamaProgent's certified CISSP and ISSAP network security consultants offer a variety of system protection services to bolster the defenses of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows environment against attacks or assist your business to clean up quickly following a serious breach. Security support services offered by Progent include: in depth network security evaluation using utilities such as GFI LANguard NSS, NMAP Port Scanner, and software from Metasploit and Hydra; quick recovery from malicious attacks; configuring firewalls; designing safe techniques for remote and mobile connectivity; guarding your messaging system against spam and DHA attacks; and instituting round-the-clock proactive monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide advanced online support services to help businesses of any size integrate their IT infrastructure with leading public clouds including Azure and Amazon Web Services. Progent can assist your it team to plan and administer hybrid ecosystems that can include Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid topologies that seamlessly combine local resources along with public cloud services. To help you to incorporate public cloud services with physical datacenters, Progent offers a range of cloud integration support services that include Office 365 integration solutions with on-premises installations of Exchange, Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over two decades of background delivering advanced consulting services online, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and within your budget.
Special Support Services Available from Progent
Progent offers the services of seasoned online consulting professionals for contract projects that small businesses frequently request. Progent's rates for ongoing development or consulting tasks are set according to the qualifications of the engineers required. Progent's background in these special fields of computer technology enables customers to execute critical projects economically and on time. Progent's project-based online consulting services include:
  • Help Desk Expertise
    Progent's Help Desk programs for small and midsize organizations with environments based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk outsourcing, Virtual Help Desk support services, and Help Desk operations consulting. Progent's Standard Call Center support services are intended for small businesses who lack the resources to support an internal Help Desk but who require fast response from an effective Help Desk Call Center with proficient phone assistance plus the technical depth to escalate complex tasks to advanced consultants.

    Progentís Co-managed Help Desk services make it possible for your business to share responsibilities for Help Desk services transparently between your IT staff and Progent's large roster of veteran desktop support technicians and matter experts (SMEs). Progentís Help Desk Co-management service is a collaborative service desk solution based on the leading professional services automation tool for managing service requests, ticketing, accountability, status tracking, and reporting.

    Progent's Help Desk consulting support can support you in building an effective new Call Center or enhancing your existing one, evaluating or customizing Help Desk Call Center application software to handle the particular requirements of your company, or adding occasional online staff to work with your internal Help Desk team during high-demand scenarios like software migrations, mass updates, or installing new applications.

    Progent's Help Desk Call Center staff of veteran information technology experts gives your clients in Montgomery Alabama immediate communication with a reliable network service resource with substantial background providing telephone-based support and online repair service for computer environments based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to earn the Help Desk perception as a key driver of business success, and Progent's goal is to fix instead of merely report technical issues.

  • Business Applications Support: Training, Development, and Problem Solving
    Progent's Applications Experts Group provides phone-based advanced consulting expertise and training in specific application areas that include ERP, MRP, custom financial systems, and CRM. Progent also can deliver consulting, customization, and education for Microsoft applications including CRM, Office Project, MS Word, and Excel. To learn more information concerning Progent's consulting, programming, and training services for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, see Progent's Applications Experts Services.

    Progent's Apple Mac consultants can promote the creative aspect of Macintosh computing by offering remote consulting support and education in imaging, sound, and video. Progent's support professionals can provide assistance in a variety of Apple Mac applications such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also assist you with special projects like capturing or digitizing audio/video or putting together an audio/video production facility.

    Online Network and Server Monitoring Support
    Progent can provide companies in Montgomery Alabama remote computer system monitoring support powered by MS System Center Operations Manager IT infrastructure monitoring and reporting, customized by Progent to accommodate your business so your network maintenance is proactive and automated. By detecting looming problems before they evolve into network outages, proactive monitoring can ward off inconvenient and expensive network crises. Progent can also utilize server and infrastructure monitoring tools such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft systems, or networks based on a combination of OS platforms.

How Your Montgomery Alabama Company Can Contact Progent's Online Service Professionals
To contact Progent about urgent remote expertise with UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, visit Progent's Urgent Phone-Based Help, call 1-800-993-9400, or go to Contact Progent.

Alabma State Contact Information:
Progent offers consulting services and onsite technical support throughout Alabama.

Onsite IT Consulting
Progent locations in Alabma State

City Address Phone Link
Birmingham Eagle Point Business Center, 4000 Eagle Point Corporate Drive
Birmingham, AL 35242
205-882-5100 Birmingham Network Support Services
Mobile 202 Government St
Mobile, AL 36602
251-303-8282 Mobile Network Support Services
Montgomery 8436 Crossland Loop, Suite 204
Montgomery, AL 36117
334-557-8818 Montgomery Network Support Services




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    Progent offers the support of a certified consultant with an extensive background integrating products from the leading telepresence vendors including Cisco/Tandberg, Polycom, LifeSize and Radvision and can assist you to plan, install, expand, or troubleshoot a telepresence environment that preserves your current investment and maximizes the strategic value of your information system. Progent can also provide the expertise of infrastructure consultants who can assist companies of all sizes to build and maintain a communications network that delivers the speed, reliability, security, and expandability you need to accommodate your video conferencing/telepresence solution.

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    Progent's certified SonicWall firewall experts can help you integrate, maintain, and troubleshoot SonicWall firewall devices including the newer SonicWall TZ, NSa and NSsp Series of appliances and the older SonicWall PRO 1260 Secure Switch devices. Progent's CISSP and GIAC-certified cybersecurity consultants can help you incorporate SonicWall security gateways into a complete network protection solution and design protection into your corporate practices.

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    Progentís Microsoft certified professionals can provide small and mid-sized businesses advanced Microsoft SQL Server help. Microsoft SQL Server is a complete, web-ready database and data analysis platform that enables the speedy creation of enterprise-class business programs that offer your business a competitive edge. SQL Server provides built-in support for XML and the ability to query across the Internet and beyond the firewall. In addition to offering expertise, support and troubleshooting services, Progentís SQL consultants can help you get the most out of Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to enhance the profitability of your information system. Progent can also help you upgrade from older versions of SQL Server to SQL Server 2005.

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    Progent's certified engineers can assist your company to test Microsoft Windows 7 to confirm application and driver compatibility and to determine its performance and stability operating with your applications. Progent's consultants can also help you to assess the potential business value of adopting Microsoft Windows 7. If Windows 7 fits your business, Progent can help you to plan and implement a non-disruptive deployment of Microsoft Windows 7 from a previous release of Windows.

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    Progent offers small organizations a pair of specially designed security inventory packages that provide, for a set fee, remotely administered scans of your security profile which are evaluated by professional security engineers who assess the data collected by the remote scan, deliver objective summaries of your existing network security, and offer suggestions for improvements. Progent has developed two non-overlapping network security evaluation packages for external and internal security scanning that are priced to fit the budgetary realities of small companies while delivering enterprise-class evaluations of your network's exposure to attack.

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    If you need help creating, improving, or repairing applications for Windows, any version of Linux, or for the Web, Progentís expert team of programmers, relational database architects, and project managers can make sure you get the project done on schedule and within budget. Progent's experienced application developers can provide affordable and efficient online help for jobs as simple as writing Vidual Basic scripts for Office Excel or as challenging as rolling out mission-critical RDBMS applications built on SQL Server ,Oracle, or MySQL.

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    Progentís consultants offer experience in a variety of disciplines related to mobile networking including network architecture, wireless data synchronization, wireless security, wireless e-mail, Windows Mobile, RIM Blackberry, and wireless application programming. Progent's Microsoft certified consultants can save your business time and expense by applying their wireless expertise to help you select and integrate wireless access technologies that fit the needs of your business. Progent can also tune your IT infrastructure so that mobile handhelds perform better.

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    Progentís Microsoft certified consultants offer small and mid-size companies world-class consulting support for Microsoft Systems Management Server 2003. Systems Management Server is Microsoft's standard tool for change and configuration management. SMS 2003, included in Microsoft System Center 200, allows companies to deliver critical software quickly and reliably to specified users, lower software costs and adhere to licensing agreements by understanding usage profiles, improve Windows protection by improving your awareness of vulnerability and by delivering critical updates, manage your external workforce through accepted standards independent of connection or geography, and reduce operational expenses by efficiently exploiting the management functions incorporated into Windows. Progentís SMS engineers can help you use SMS economically for automated software and application installation, security patch administration, and resource tracking management including program and appliance inventory.

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    Cisco's Small Business 100, 300 and 500 family of wireless access points are Linux-powered devices intended as entry-level wireless APs for light workloads. Progent's Cisco CCIE-certified wireless network experts offer online or on-premises configuration and troubleshooting support to help you to plan, configure, upgrade, tune, manage and troubleshoot Cisco Small Business Wi-Fi access point deployments of any scale or architecture.

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    Progent's Juniper-certified network engineers can help you evaluate the business case for adopting Juniper's SRX Series gateways, plan and execute cost-effective deployments, configure equipment to reflect your security strategy, and provide ongoing consulting services to help you monitor, manage, update, and troubleshoot your environment in order to maximize the business value of your SRX gateway solution.

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    Progent practices knowledge transfer from Progent's consultants to customers. By educating clients to resolve technical issues that are within their comfort zone, Progent can concentrate on offering high-value services where Progent faces little competition. Medium-size companies who work with trusted independent service providers or who employ in-house IT staffs benefit when Progent transfers information about new technology and tested methodologies to make their networks more robust, secure, and productive.

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    Progent is a leading innovator in cost-effectively delivering world-class network help to small businesses. Progent's achievement in addressing the IT support requirements of the chronically underserved small company market is the cumulative outcome of key technical and operational innovations that have removed much of the traditional costs out of administering IT support, added unmatched technical skill into the support system, and significantly accelerated the repair process.

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    Progent offers several essential types of Contact Center services : Microsoft and Cisco Helpdesk Outsourcing Services, Virtual Helpdesk Services, and Help Desk Consulting and Staffing Services. Progent is a Microsoft-certified Partner and Progent's Help Desk staff of trained Microsoft professionals gives your customers easy access to a dependable technical resource with years of experience delivering phone support and remote access troubleshooting for IT systems based on Microsoft products. Progent's focus is on giving the support Call Center a positive image as a solid contributor to business performance. Progent's target is to resolve and not simply record problems.

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    Progent's Microsoft-certified professionals can assist you to evaluate the business value of Microsoft Windows Server 2012 R2 for your organization, create test systems and migration strategies, tune your network infrastructure for on-premises, multi-location, private or public cloud-based, and partial-cloud datacenters, train your IT support team, develop a corporate-wide security strategy, streamline network administration, assist with application development, and build and validate a DR/BC plan.

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    Progentís IT outsourcing services for small companies feature designing Windows XP, .NET, and BackOffice systems, coordinating migrations XP, Windows 2003 Server, Active Directory, and Exchange 2003 Server, Help Desk services, remote and in-person repair, fixing stubborn IT problems, and creating a company-wide security strategy. Progent can show you how to maximize network availability and performance via fault-tolerant configuration, redundant network topology, and proactive network monitoring. Progent also offers special project assistance for large-scale migrations and can help with needs assessment, product inventory, bill of materials development, sourcing qualification, purchasing logistics, and professional documentation. Progentís computer outsourcing service also features training for office productivity programs such as Office XP.

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    Progent offers consulting for security analysis software including Microsoft Baseline Security Analyzer for running a set of programmed system auditing scans to uncover potential security gaps. Progent has extensive experience with network auditing tools and can help you to make sense of testing reports and respond effectively. Progent can help you design security into your company processes, install scanning tools, define and implement a protected system environment, and suggest procedures to optimize the safety of your IT system. Progent's security professionals are ready to help you configure a firewall, design secure remote access to email and business applications, and integrate VPN. Progent's certified security experts can test the protection of web applications and can conduct comprehensive security assessments of company-wide security to determine your company's compliance with recognized industry security standards including HIPAA, NIST, and ISO.

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    Nexus series switches are engineered to deliver the speed, expandability, dependability, cloud readiness, capacity, data protection and manageability needed to function as the foundation of a world-class data center. Progent's CCIE-certified Nexus switch consultants are available to provide online and onsite support expertise to assist your IT staff to design an efficient switch architecture, build test environments to confirm your network design, deploy Nexus switches, create and implement appropriate policies, perform security vulnerability evaluations, set up proactive monitoring, consolidate network resources by means of virtualization, troubleshoot switching and routing issues, optimize system performance, perform capacity planning, and take advantage of the advanced high-availability (HA) capabilities incorporated into Cisco's Nexus family of switches. Progent can also help your business to migrate efficiently from legacy Nexus models or Catalyst switches to current Nexus switches.

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    Progentís high availability interoffice connectivity and fault tolerant system infrastructure professionals can help small companies achieve fault tolerant Interoffice connectivity through redundant system architectures with automatic failover. Progentís Cisco Certified Internetwork Experts can plan and deploy ultra-reliable Inter-office connections supported by zero-downtime EIGRP routers or zero-downtime OSPF deployment of Cisco routers. Progent can demonstrate how redundant connectivity and transparent fail-over offers economical non-stop interoffice networking.

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    Microsoft System Center 2016 delivers important enhancements for managing hybrid cloud environments through comprehensive support for Windows Server 2016 servers, Windows 10 clients; seamless integration of heterogeneous environments that include various Linux distributions, Hyper-V and VMware; and expanded cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's Microsoft-certified consulting staff can provide world-class online and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to plan and configure a new implementation of Microsoft System Center 2016, expand or optimize an existing one, upgrade smoothly from an earlier release of System Center, or troubleshoot your System Center solution.

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    Progent can provide affordable online consulting to help companies of any size to integrate Amazon Web Services (AWS) cloud services such as Elastic Compute Cloud (EC2) for virtual server hosting, Amazon S3, and Glacier. Progent can assist you with every phase of Amazon AWS migration and troubleshooting including needs analysis, preparedness assessment, system design and review, testing, deployment, centralized administration, performance optimization, licensing management, disaster recovery mechanisms, and security and compliance.

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