For small companies in Montgomery or anywhere in the state of Alabama, Progent offers technical support for computer systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a mix of UNIX-family systems and Microsoft platforms. Progent has delivered online troubleshooting to businesses in every state in the U.S. (See Progent's customer testimonials). Progent also can furnish the consultation Cisco CCIE engineers for challenging connectivity issues, as well as the services of CISSP and CISM-accredited security consultants to handle advanced security design and disaster recovery preparedness.
Progent's remote technical support services offer excellent value because they have the practical experience and the sophisticated technology to solve most information system issues rapidly. Efficient support lowers immediate expenses since service calls accumulate a smaller number of chargeable consulting minutes. Remote help also avoids the cost of dispatching a consultant to your site. Your organization saves additionally in incidental costs by minimizing or avoiding system outages and associated losses due to business disruption, disgruntled customers and vendors, unproductive workers, and de-focused executives.
Progent's billing policy for online support is structured to stretch your IT service investment. Progent bills by the minute for phone assistance, so you are billed only for the support that you actually get. In contrast to many online support companies, Progent imposes no initialization surcharge or minimum fees. Progent's one-minute granularity and clean model for pricing eliminate situations where fast fixes somehow turn into substantial tabs. Progent's skill at solving problems efficiently translates into your business spending less cash.
Progent's Online Support Technologies
Through years of experience, Progent has refined an array of customized tools and field-proven methodologies that allow the highest level of efficiency for online help and troubleshooting for small and midsize business IT systems. Progent offers safe Virtual Private Network support for gateways from a variety of leading companies including Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Secure VPN connectivity permits the experts of Progent's online support team to interface to your computer system without compromising network security.
Progent's powerful technical support database system keeps comprehensive records of all service that Progent's customers have been provided. Progent's staff engineers have access to the history of assistance delivered to each customer by any engineer. This history of issues and solutions is stored as a conveniently searchable proprietary knowledge base that enables Progent's online technical engineers to communicate their experiences with the whole team to make sure that the effectiveness of Progent's support grows daily. Progent's high-level accreditations and close associations with important industry leaders including Cisco and Microsoft make available additional extensive technical support databases and allow fast access to vendors' in-house product engineers so Progent's remote consulting specialists are able to arrive at the most efficient resolutions in the least time.
Initiate Online UNIX/Linux, Sun Solaris, or macOS and OS X Computer Help from Progent
To access Progent's phone support in Montgomery or anywhere in Alabama or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has a critical need for IT support, go to Immediate Emergency Support.
Online Technical Support Services Available from Progent
Progent's online technical support professionals offer credentials in a comprehensive set of products and technologies. This broad range of technical skills allows Progent's consultants to handle practically any crisis likely to occur in a small or midsize business information system. Certificates earned by Progent consultants in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications owned by Progent technical support engineers include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional, Voice Professional, and Design Professional.
To provide assistance to businesses with mixed-OS environments, Progent also provides the support of engineers who have high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include CISM Engineers, CISSP network security experts, and Information System Security Architecture Professional consultants.
Remote technical support services provided by Progent to clients in Montgomery and throughout the state of Alabama include:
Special Support Services Available from Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X online support services cover a broad range of computer technology including network infrastructure, email systems, network and operational security, UNIX and Microsoft Windows integration, virtual server products for server economization and easy administration, and migration from older systems to current MS Windows or Linux-based environments. Progent's team-oriented approach to resolving network problems promotes quick escalation, when required, to consultants with appropriate expertise to tackle challenging scenarios. This accelerates solutions of critical problems, minimizes lost productivity, and cuts support costs.
Progent's UNIX/Linux consultants can provide emergency phone-based assistance for troubleshooting problems within UNIX, Linux, or Solaris networks powered by popular variants of UNIX such as:
Major Linux versions for which Progent can provide expert support include:
- macOS and OS X
- IBM AIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert credential is the top recognition for network consultants, and validates a person's network technology knowledge at the expert level. Cisco qualified CCIEs know how to resolve the most stubborn issues associated with network infrastructure design, deployment, management, security, and troubleshooting. Cisco qualified CCIEs work closely with Cisco's internal engineers in analyzing anomalies with Cisco IOS network management utilities and coming up with alternate approaches or identifying program updates. CCIEs are an exceptional cost-effectiveness because their deep experience enables them to resolve the most intractable problems quickly. In many instances, less seasoned engineers can wrestle for many hours or days with the same tasks that a Cisco-qualified CCIE can fix in minutes.
Few service firms make Cisco CCIEs accessible to assist small and medium sized businesses. Progent offers fast telephone contact with a Cisco authorized CCIE so your company can receive urgent help for severe network issues that are crippling worker efficiency but are beyond the scope of your ordinary network support group or consultant. Progent's Cisco CCIE consultants can tie into your network by means of the latest on-line troubleshooting technology to perform quick, safe, and economical analysis and remediation.
Progent's CCIEs offer consulting for the complete line of Cisco's popular family of infrastructure devices such as PIX 500 Firewalls and ASA 5500 Firewalls, the Catalyst FWSM modules, protected high-speed and integrated services routers, Aironet wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, wired and wireless Voice systems, Catalyst family switches, as well as VPN products.
Certified Microsoft Windows Expertise
Progent's Microsoft-certified remote service engineers can deliver computer system troubleshooting and consulting help for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can offer your business the expertise of consulting professionals who can help your company with a wide range of platform support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
MS Exchange 2016 planning and deployment, Exchange Server 2013 integration,
Microsoft Exchange 2010 management,
SharePoint Server 2016 migration and hybrid integration consulting services,
SharePoint Server 2013 design,
Skype for Business planning and deployment consulting, Microsoft Lync Server integration and Microsoft Office Communications Server 2007 troubleshooting, Forefront Threat Management Gateway administration and ISA Server 2006 migration, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server and Server Online planning,
SBS Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a broad array of online PC desktop support services including Microsoft Windows 7 migration, preparing for to 64-bit desktop applications, configuring Office 2010, and automating desktop configuration.
CISSP and ISSAP Certified System Security Professionals
Progent's accredited CISSP and ISSAP network security consultants can provide a variety of system protection solutions that can bolster the protection of your UNIX/Linux, Solaris, Mac or Windows environment against internal or external threats or assist your business to clean up quickly following a serious penetration. Security consulting services available from Progent include: thorough network security audits utilizing tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Metasploit and Netcat; rapid recuperation from virus and worm attacks; integrating firewalls; establishing safe mechanisms for off-site and mobile connectivity; securing your email system against viruses, spam and DHA attacks; and offering 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent offers expert online support services to help businesses of any size integrate their information networks with leading public cloud platforms including Azure and Amazon AWS. Progent can assist your it team to plan and manage hybrid environments that support Windows and Linux systems and apps in both cloud-only solutions or in hybrid network models that combine on-premises resources as well as public clouds. To assist you to integrate public clouds with networks, Progent offers a variety of cloud migration services such as Office 365 integration with on-premises Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration support, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of background delivering advanced consulting expertise online, and Progent can help you complete your cloud migration initiatives quickly and affordably.
Progent can provide the services of seasoned online consulting professionals for special IT projects that small companies frequently need. Billing rates for longer-term consulting tasks are determined according to the qualifications of the consultants required. Progent's experience with these special fields of computer technology allows customers to execute critical initiatives within budget and on time. Progent's special online engineering services include:
How Your Montgomery Company Can Contact Progent's Remote Support Experts
Help Desk Services
Progent's Help Desk support programs for small and midsize organizations with environments based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk outsourcing, Virtual Help Desk services, and Call Center operations consulting. Progent's Standard Help Desk Call Center services are designed for smaller businesses who lack the resources to build and maintain an internal Help Desk Call Center but who want fast access to a dependable Call Center with professional phone support as well as the in-depth expertise to escalate complex problems to high-level engineers.
Progentís Help Desk Co-management services allow your IT organization to split responsibilities for Help Desk services seamlessly between your in-house IT team and Progent's large roster of veteran desktop support technicians and matter experts (SMEs). Progentís shared Help Desk service is an advanced support solution built around the top professional services automation platform for handling service requests, ticket lifecycle, responsibility, status tracking, and reporting.
Progent's Help Desk Call Center consulting expertise can guide you in creating an effective new Help Desk Call Center or improving your established one, evaluating or modifying Help Desk application software to address the particular needs of your business, or adding occasional phone support personnel to work with your internal Help Desk resources to deal with unusually busy events like software transitions, mass upgrades, or installing new business software.
Progent's Help Desk Call Center team of seasoned network experts provides your workers in Montgomery or anywhere in the state of Alabama immediate assistance from an effective technical support group with years of background providing phone help and online diagnostics for computer environments based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's charter is to earn the Help Desk Call Center perception as a solid contributor to company performance, and Progent's policy is to solve and not just track technical problems.
Business Applications Support: Training, Custom Programming, and Integration
Progent's Applications Experts staff provides remote and in-depth engineering support and training in specific business application areas including ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver consulting, customization, and education for popular Microsoft applications such as Microsoft CRM, Project, Word, and Microsoft Excel. To find out more on Progent's expertise, custom programming, and education services for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Services.
Progent's Mac consultants can promote the artistic elements of Mac environments by offering remote help support and training in graphics, audio, and motion video. Progent's consultants can provide help in a large selection of Macintosh programs such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also help you with special procedures such as scanning or digitizing audio or video or configuring an audio/video post production lab.
Online Network and Server Monitoring Support
Progent can provide businesses in Montgomery, or anywhere in the state of Alabama, remote network monitoring services powered by MS Operations Manager IT infrastructure monitoring, adapted by Progent for your business so that your network support is proactive rather than reactive. By uncovering looming trouble spots before they evolve into full-scale emergencies, automated monitoring can minimize inconvenient and expensive information system failures. Progent can also assist with network monitoring products like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft environments, or environments that support a variety of platforms.
To get in touch with Progent about urgent online help with UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, visit Progent's Urgent Remote Help, call 1-800-993-9400, or see Contact Progent.