For small businesses in Montgomery or anywhere in Alabama, Progent provides support for information systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a combination of UNIX and Microsoft technology. Progent has delivered remote support to businesses in all 50 states in the United States. (See Progent's customer testimonials). In addition, Progent offers the consultation CCIE-qualified network specialists for challenging infrastructure issues, as well as the assistance of CISA and CISSP-accredited security engineers to help with advanced security design and business continuity preparedness.
Progent's remote support engineers offer exceptional leverage because they are equipped with the real-world experience and the advanced tools to solve the majority of network issues rapidly. This reduces immediate costs because solutions take up fewer chargeable minutes. Remote help also avoids the cost of dispatching an engineer to your site. Your organization benefits even more with indirect costs by minimizing or avoiding network outages and associated losses due to business disruption, disgruntled customers and vendors, idle employees, and de-focused management.
Progent's billing policy for remote support is designed to maximize the impact of your network support investment. Progent bills by the minute for telephone-based consulting, so you are charged only for the support that you receive. In contrast to many online support companies, Progent asks for no startup surcharge or minimum fees. Progent's per-minute granularity and simple model for billing save you from scenarios where fast repairs somehow end up as large invoices. Progent's penchant for disposing of technical issues quickly results in your company saving money.
Progent's Remote Support Tools
Through years of experience, Progent has refined a collection of optimized technologies and field-proven methodologies which promote the highest level of effectiveness for remote engineering help and troubleshooting for small and midsize company computer systems. Progent provides secure VPN support for VPN gateways from a variety of leading companies such as Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Protected VPN access allows the engineers of Progent's Technical Response Center to interface to your system remotely without breaching corporate security.
Progent's highly evolved technical support database application maintains detailed histories describing the support that Progent's clients have received. Progent's authorized engineers have access to the history of services delivered to each Progent client by every Progent consultant. This archive of issues and fixes is structured as a readily accessible support knowledge base that allows Progent's online technical professionals to communicate their experiences with the whole team to ensure that the quality of Progent's support services improves over time. Progent's advanced certifications and working relationships with important vendors such as Cisco and Microsoft make available other extensive support knowledge bases and allow quick access to vendors' in-house engineering staff with the result that Progent's remote consulting experts are able to arrive at the best resolutions promptly.
Get Online UNIX/Linux, Solaris, or macOS and OS X Computer Help from Progent
To get started with Progent's phone services in Montgomery or anywhere in Alabama or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has a critical need for IT support, go to Immediate Emergency Support.
Phone-based Technical Services Available from Progent
Progent's online network support experts have advanced credentials in an extensive array of disciplines. This wide range of technical skills allows Progent's consultants to address almost any crisis that may crop up in a small business network. Certificates awarded to Progent support experts in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials earned by Progent service experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional (CCSP), CCVP, and Design Professional.
To support customers with multi-platform networks, Progent also provides the skills of consultants who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional consultants.
Online technical services available from Progent to companies in Montgomery and throughout the state of Alabama include:
Additional Consulting Programs Offered by Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X online support services address a broad spectrum of information technology including network architecture, messaging systems, system and process security, UNIX/Linux and Microsoft Windows integration, virtual server technologies for server consolidation and simplified administration, and transitioning from legacy systems to current Microsoft Windows or Linux-based solutions. Progent's team-based approach to resolving network issues enables quick escalation, when required, to engineers with appropriate experience to tackle challenging scenarios. This accelerates solutions of urgent problems, reduces lost productivity, and cuts support expense.
Progent's UNIX/Linux support engineers can offer urgent remote assistance for resolving anomalies affecting UNIX/Linux networks based on leading versions of UNIX such as:
Major Linux variants for which Progent offers expertise include:
- macOS and OS X
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- SCO UNIX
- Debian GNU/Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
The Cisco CCIE certification is the premier accreditation for network infrastructure professionals, and indicates a consultant's networking skills at the expert level. CCIEs can resolve the most intractable challenges surrounding network infrastructure design, installation, maintenance, protection, and repair. Cisco CCIEs work on a privileged basis with Cisco's in-house support staff in isolating problems with IOS Software network administration tools and developing alternate approaches or locating software updates. CCIEs represent an exceptional value since their depth of experience permits them to solve even the most complex problems quickly. In typical cases, less qualified consultants can wrestle for hours or even days with identical problems that a CCIE can dispose of in minutes.
Few service providers make Cisco CCIEs accessible to support small and mid-size companies. Progent offers fast phone contact with a CCIE so your company can get urgent help for complex network infrastructure issues that are impacting worker efficiency but are beyond the comfort zone of your local IT support providers. Progent's Cisco-qualified CCIE support experts can communicate with your network by means of advanced on-line troubleshooting technology in order to perform efficient, secure, and economical diagnosis and repair.
Progent's Cisco-qualified CCIEs can provide assistance with all of Cisco's top-selling family of connectivity appliances including PIX Series Firewalls and ASA 5500 Firewalls, Catalyst FWSM modules, protected high-speed and IS routers, Aironet wireless access points, Cisco Meraki cloud-managed access points, Voice over IP (VoIP) phones and systems, Catalyst switches, plus Virtual Private Network (VPN) products.
Authorized Windows Support
Progent's Microsoft-premier remote service engineers can provide computer repair and consulting help for all Microsoft server products. Progent is a Microsoft Partner and can provide your company the assistance of support professionals who can help you with a broad range of technology support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
MS Exchange 2019 Server integration,
Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 configuration,
Microsoft Exchange 2010 management,
SharePoint 2016 migration consulting,
SharePoint 2019 planning and integration,
Microsoft Skype for Business planning and deployment consulting, Lync Server 2013 integration and Office Communications Server troubleshooting, Forefront Threat Management Gateway 2010 management and ISA Server maintenance, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server training,
SBS Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a broad array of remote desktop support such as Microsoft Windows 7 integration, preparing for to 64-bit workstation applications, integrating Office 2010, and streamlining desktop configuration.
CISSP, ISSAP, and CISM Premier Network Security Engineers
Progent's accredited CISM and CISSP network security consultants offer a variety of security solutions to enhance the protection of your UNIX, Linux, Sun Solaris, Mac or Microsoft Windows network against internal or external threats or help your company to recover quickly after a serious penetration. Security services available from Progent include: thorough security evaluation using tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Metasploit and Nikto; fast recovery from malicious assaults; integrating firewalls; designing safe techniques for remote and mobile communication; securing your messaging infrastructure from viruses, spam and DHA attacks; and managing round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent offers advanced remote consulting services to help companies of all sizes integrate their networks with popular public cloud platforms including Azure and Amazon Web Services. Progent can help your it team to plan and administer cost-effective ecosystems that can include Windows and Linux operating systems and applications in either cloud-only systems or in hybrid network models that combine local IT assets along with cloud services. To assist you to incorporate cloud services with networks, Progent offers a variety of cloud integration services such as Office 365 integration solutions with on-premises installations of Exchange, Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform (GCP) integration expertise. Progent has more than two decades of experience delivering advanced consulting services remotely, and Progent can make sure you complete your cloud integration initiatives on schedule and within your budget.
Progent offers the skills of seasoned online consulting professionals for special projects that small businesses frequently request. Progent's rates for ongoing consulting projects are set based on the qualifications of the consultants required. Progent's experience with these important areas of computer technology allows clients to execute critical initiatives within budget and on schedule. Progent's special remote engineering solutions include:
How Your Montgomery Business Can Contact Progent's Online Support Professionals
Call Center Services
Progent's Help Desk service options for small businesses with environments that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Call Center outsourcing, Virtual Helpdesk services, and Call Center consulting. Progent's Standard Call Center support services are designed for smaller companies who don't have the resources to assemble and manage an internal Help Desk Call Center but who need quick access to an effective Call Center with professional telephone assistance as well as the technical depth to escalate complex trouble tickets to advanced engineers.
Progentís Co-managed Help Desk services allow your business to share responsibilities for Help Desk support seamlessly between your IT team and Progent's large roster of veteran desktop support engineers and subject matter experts. Progentís Help Desk Co-management service is a collaborative support solution built around the leading professional services automation (PSA) tool for handling end-user service requests, ticketing, accountability, progress tracking, and metrics.
Progent's Call Center consulting services can assist you in establishing an efficient new Help Desk or revamping your existing organization, evaluating or enhancing Call Center application software to handle the particular requirements of your company, or adding temporary phone support staff to supplement your existing Call Center group to deal with unusually busy scenarios such as software migrations, mass updates, or rolling out new applications.
Progent's Help Desk staff of veteran network professionals gives your computer users in Montgomery or anywhere in the state of Alabama fast communication with a large technical support resource with years of background providing telephone-based support and online diagnostics for computer environments that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's mission is to earn the Help Desk recognition as a solid enabler of business success, and Progent's intent is to fix instead of simply document network issues.
Business Applications Support: Education, Custom Programming, and Integration
Progent's Applications Consulting staff offers remote advanced consulting expertise and education in key application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also offers consulting, custom development, and education for familiar Microsoft applications such as CRM, MS Office Project, MS Office Word, and Microsoft Office Excel. To learn additional information about Progent's expertise, programming, and education services for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Team.
Progent's Apple Mac professionals can support the creative elements of Mac systems by offering phone-based help support and training in imaging, sound, and motion video. Progent's consultants offer help in a large selection of Macintosh creative tools including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also help you with specific projects like capturing or digitizing audio or video or integrating an audio/video post production facility.
Remote Network and Server Monitoring Services
Progent can provide businesses in Montgomery, or anywhere in the state of Alabama, remote network and server monitoring support based on Microsoft System Center Operations Manager network monitoring, customized by Progent for your environment so that your network maintenance is proactive rather than reactive. By spotting looming problems before they evolve into network outages, automated monitoring can minimize inconvenient and costly information system breakdowns. Progent can also deploy server and infrastructure monitoring tools such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft environments, or environments powered by a variety of platforms.
To get in touch with Progent about emergency remote assistance with UNIX/Linux, Sun Solaris, or macOS and OS X computer systems, visit Progent's Emergency Phone-Based Support, telephone 1-800-993-9400, or visit Contact Progent.