For small businesses in Montgomery Alabama, Progent provides technical support for computer systems based on UNIX or Linux or for environments that include a combination of UNIX and Microsoft technology. Progent has delivered online troubleshooting to companies in all 50 states in the United States. (Refer to Progent's client testimonials). Progent also offers the expertise of CCIE-qualified engineers for challenging infrastructure issues, as well as the assistance of CISA and CISSP-certified security consultants to handle advanced security architecture and business continuity preparedness.
Progent's remote technical support services represent excellent leverage because they are equipped with the practical background and the sophisticated technology to resolve the majority of network issues quickly. Efficient support lowers direct costs because service calls take up fewer billable consulting minutes. Online support also eliminates the cost of sending a consultant to your location. Your company benefits additionally in indirect costs by minimizing or eliminating network outages and associated costs resulting from business disruption, upset customers and vendors, unproductive workers, and distracted executives.
Progent's pricing policy for online support is structured to get the most out of your network support dollar. Progent bills on a per-minute basis for telephone-based consulting, so you pay exclusively for the support that you receive. Unlike many online support companies, Progent requires no service activation surcharge or minimum job duration. Progent's per-minute granularity and simple model for pricing eliminate scenarios where quick repairs somehow turn into large tabs. Progent's skill at disposing of problems efficiently translates into your company spending less money.
Progent's Online Technical Support Tools
Through years of experience, Progent has developed a set of optimized tools and field-proven processes which permit the maximum level of effectiveness for online engineering help and troubleshooting for small and midsize business IT networks. Progent offers protected VPN support for gateways from a variety of popular sources such as Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Protected VPN technology enables the engineers of Progent's remote service group to communicate with your environment without violating system security.
Progent's advanced technical support reporting application includes extensive records for the support that Progent's clients have been provided. Progent's staff service personnel have access to the specifics of services provided to every Progent customer by every Progent engineer. This archive of issues and solutions is structured as a readily searchable proprietary knowledge base that allows Progent's remote support professionals to share their knowledge company-wide to ensure that the quality of Progent's support grows over time. Progent's advanced accreditations and working associations with important industry leaders such as Cisco and Microsoft permit access to additional vast support databases and permit priority response from vendors' in-house engineering staff with the result that Progent's online consulting specialists are able to find the most efficient solutions in the least time.
Start Receiving Online UNIX, Linux, Sun Solaris, or Apple macOS and OS X Network Support from Progent
To access Progent's phone support in Montgomery Alabama or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has a critical need for IT help, go to Immediate Emergency Support.
Online Technical Support Services Provided by Progent
Progent's remote support professionals possess certified skills in a comprehensive set of disciplines. This broad range of capability allows Progent's engineers to manage almost any emergency likely to occur in a small company information system. Certificates earned by Progent engineers in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials earned by Progent service consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional (CCSP), CCVP, and Design Associate.
To support customers with multi-operating system environments, Progent also offers the support of engineers with high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include CISM Engineers, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) engineers.
Online technical support services available from Progent to companies in Montgomery include:
Special Consulting Programs Available from Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X online consulting services cover a broad spectrum of information technology including network architecture, messaging systems, system and process security, UNIX and Windows integration, virtual server products for server hardware economization and simplified administration, and transitioning from older systems to the latest Windows or Linux environments. Progent's team-based approach to solving network problems promotes quick escalation, if necessary, to engineers with appropriate expertise to tackle challenging situations. This expedites solutions of urgent problems, minimizes network downtime, and lowers support expense.
Progent's UNIX/Linux consultants can offer urgent phone-based help for analyzing anomalies affecting UNIX/Linux networks powered by leading variants of UNIX such as:
Major Linux variants for which Progent can provide expertise include:
- macOS and OS X
- Sun Solaris
- IBM AIX OS
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX
- SUSE Linux
Contact a Cisco Certified Internetwork Expert for Complex Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the premier recognition for network infrastructure professionals, and indicates an individual's networking knowledge at the master level. Cisco qualified CCIEs can deal with even the most stubborn issues occurring in network design, installation, administration, protection, and problem solving. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's internal product support engineers in isolating anomalies with IOS Software network management tools and coming up with workarounds or locating program patches. CCIEs are an exceptional cost-effectiveness since their deep experience permits them to resolve even the most difficult problems rapidly. In typical instances, less qualified engineers can struggle for hours or even days with identical tasks that a Cisco-qualified CCIE can resolve in minutes.
Few support providers make CCIEs accessible to help small and medium sized companies. Progent offers fast phone access to a Cisco-qualified CCIE so your company can receive timely help for serious network problems that are hurting worker efficiency but are not within the comfort zone of your local network maintenance personnel. Progent's Cisco-qualified CCIE support experts can connect to your environment using state-of-the-art remote support technology in order to perform fast, safe, and economical diagnosis and remediation.
Progent's Cisco-qualified CCIEs can provide expertise in the entire range of Cisco's industry-leading family of networking devices including PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst FWSM modules, secure broadband and integrated services routers, wireless access points, Cisco Meraki cloud-managed APs, Voice over IP (VoIP) phones and systems, Catalyst Series switches, plus Virtual Private Network (VPN) solutions.
Certified Windows Support
Progent's Microsoft-expert online service engineers offer network troubleshooting and IT help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the assistance of consulting professionals who can assist your company with a broad range of technology support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
Microsoft Exchange 2019 Server deployment,
Microsoft Exchange Server 2016 planning and deployment, Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint 2016 migration and hybrid integration consulting,
SharePoint 2019 planning and configuration, Microsoft Teams expertise, Microsoft Skype for Business migration consulting, Lync Server integration and Microsoft Office Communications Server 2007 troubleshooting, Forefront Threat Management Gateway 2010 administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Server Online training,
SBS Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a wide range of remote desktop support and troubleshooting services including Windows 7 migration support, moving to 64-bit workstation applications, integrating Microsoft Office 2010, and automating Business Desktop Deployment.
CISM and CISSP Premier Network Security Specialists
Progent's certified CISSP, ISSAP, and CISM network security engineers can provide a range of system protection solutions to strengthen the immunity of your UNIX, Linux, Solaris, Mac or Microsoft Windows environment against internal or external threats or assist your business to recover rapidly following a damaging penetration. Security services available from Progent include: comprehensive security analysis using tools such as GFI LANguard, EEYE Vulnerability Scanner, and products from Metasploit and Nikto; quick recuperation from malicious assaults; setting up firewalls; designing secure architectures for off-site and mobile communication; guarding your email system against viruses, spam and directory harvest attacks; and instituting 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent offers advanced remote consulting support to help businesses of all sizes connect their IT infrastructure with leading public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to design and manage cost-effective ecosystems that support Windows and Linux operating systems and applications in either cloud-based systems or in hybrid architectures that combine local IT assets as well as cloud services. To assist you to integrate public cloud services with networks, Progent can provide a variety of cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service development and debugging, and Google Cloud Platform integration consulting. Progent has more than two decades of experience delivering high-level consulting expertise online, and Progent can help you complete your cloud integration initiatives quickly and affordably.
Progent can provide the skills of world-class online consulting professionals for contract IT projects that small businesses often request. Billing charges for longer-term consulting projects are set based on the qualifications of the engineers involved. Progent's background in these important areas of information technology allows customers to complete critical projects within budget and on schedule. Progent's special remote consulting services include:
How Your Montgomery Alabama Business Can Contact Progent's Remote Support Experts
Call Center Services
Progent's Help Desk Call Center service offerings for small and midsize businesses with environments that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Call Center outsourcing, Virtual Helpdesk services, and Call Center process consulting. Progent's Standard Help Desk Call Center services are a convenient solution for smaller organizations who lack the budget to create an internal Call Center but who want quick response from a reliable Help Desk with proficient phone support plus the technical depth to escalate complex trouble tickets to high-level consultants.
Progentís Co-managed Help Desk services allow your IT organization to split the load for Help Desk services seamlessly between your IT team and Progent's large roster of veteran desktop support technicians and matter experts (SMEs). Progentís Co-managed Help Desk service is an advanced service desk solution based on the top professional services automation tool for handling end-user service requests, ticketing, accountability, status tracking, and metrics.
Progent's Call Center consulting services can aid you in creating an effective new Help Desk or enhancing your established one, selecting or customizing Help Desk Call Center application software to meet the unique needs of your business, or providing temporary online staff to work with your internal Help Desk resources to deal with demanding events like software migrations, mass updates, or installing brand new applications.
Progent's Call Center team of veteran network experts offers your clients in Montgomery Alabama instant communication with a reliable support group with years of experience offering phone support and online troubleshooting for IT systems that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to earn the Help Desk Call Center recognition as a key driver of business performance, and Progent's target is to fix and not merely document technical issues.
Business Applications Support: Education, Custom Programming, and Integration
Progent's Applications Consulting staff provides phone-based professional consulting expertise and education in specific business application fields such as Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also offers consulting, programming, and education for familiar Microsoft applications including Microsoft CRM, Project, Word, and Microsoft Excel. For more information about Progent's consulting, custom development, and education offerings for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Team.
Progent's Apple Mac professionals can promote the imaginative components of Apple Mac systems by providing remote help services and training in graphics, sound, and motion video. Progent's consultants can provide assistance in a range of Mac programs including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also assist you with common projects such as capturing or digitizing audio/video or building an audio/video production facility.
Remote Network Monitoring Support
Progent can provide businesses in Montgomery Alabama remote network monitoring support based on MS System Center Operations Manager network monitoring and reporting, customized by Progent to suit your environment so that your network support is proactive rather than reactive. By spotting possible problems before they grow into downtime, automated monitoring can minimize disruptive and costly network crises. Progent can also use system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Windows networks, or systems based on a mix of OS platforms.
To get in touch with Progent about urgent remote support with UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, visit Progent's Emergency Remote Support, phone 1-800-993-9400, or go to Contact Progent.
Alabma State Contact Information:
Progent offers consulting services and onsite technical support throughout Alabama.
Progent locations in Alabma State