For small and midsize companies in Montgomery or anywhere in Alabama, Progent offers support for networks powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a mix of UNIX-family systems and Windows platforms. Progent has provided remote troubleshooting to businesses in all 50 states in the United States. (See Progent's customer recommendations). In addition, Progent offers the expertise of Cisco CCIE engineers for complex infrastructure issues, plus the assistance of CISA and CISSP-certified security consultants to handle high-level security design and business continuity planning.
Progent's online support engineers offer exceptional value due to the fact that they have the practical background and the sophisticated tools to resolve the majority of information system issues quickly. This reduces direct costs because solutions take up fewer billable consulting minutes. Remote support also eliminates the cost of dispatching a consultant to your location. Your organization saves additionally with incidental costs by minimizing or avoiding system outages and related costs stemming from business disruption, disgruntled customers and vendors, idle employees, and de-focused management.
Progent's billing model for online help is designed to maximize the impact of your network support investment. Progent charges on a per-minute basis for phone assistance, so you are invoiced just for the support that you actually get. In contrast to many online support organizations, Progent requires no startup surcharge or minimum fees. Progent's one-minute granularity and simple model for billing prevent situations where quick fixes somehow end up as substantial tabs. Progent's penchant for solving technical issues quickly results in your business conserving cash.
Progent's Remote Technical Support Tools
Over the years, Progent has fine tuned a set of customized technologies and proven methodologies which allow the maximum level of efficiency for online consulting and repair for small and midsize company computer systems. Progent provides secure Virtual Private Network support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Secure VPN connectivity permits the consultants of Progent's Technical Response Center to access your company's computer system remotely without compromising corporate security.
Progent's powerful service database system keeps detailed histories describing the service that Progent's clients have been provided. Progent's staff service personnel have the benefit of the records of services rendered to every Progent customer by any consultant. This database of trouble tickets and solutions is organized as a conveniently retrievable proprietary knowledge base that enables Progent's remote technical engineers to share their knowledge company-wide to make sure that the quality of Progent's support services improves daily. Progent's high-level accreditations and working relationships with major industry leaders such as Cisco and Microsoft make available additional massive support knowledge bases and allow quick access to manufacturers' in-house engineering staff so Progent's online service specialists are able to find the best solutions promptly.
Start Receiving Online UNIX, Linux, Sun Solaris, or macOS and OS X Computer Help from Progent
To access Progent's phone services in Montgomery or anywhere in Alabama or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Emergency Support.
Remote Technical Services Available from Progent
Progent's remote consulting engineers possess credentials in an extensive set of disciplines. This breadth of IT skills enables Progent's consultants to resolve virtually any problem that may crop up in a small company network. Certifications awarded to Progent consultants in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials earned by Progent technical support experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate, CCSP, CCVP, and Design Associate.
To help companies with mixed-platform environments, Progent also provides the skills of consultants who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include CISM Engineers, CISSP network security experts, and Information System Security Architecture Professional consultants.
Phone-based services available from Progent to companies in Montgomery and throughout the state of Alabama include:
Special Consulting Services Offered by Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X online consulting services address a broad range of computer technology including network architecture, messaging systems, system and process security, UNIX/Linux and Microsoft Windows integration, virtual server technologies for server economization and easy administration, and migration from older systems to the latest Windows or Linux-powered solutions. Progent's group-oriented approach to resolving technical issues enables quick escalation, if necessary, to engineers with task-relevant expertise to tackle complex scenarios. This accelerates solutions of critical problems, minimizes network downtime, and cuts service costs.
Progent's UNIX and Linux consultants can offer urgent phone-based help for diagnosing problems within UNIX/Linux networks powered by leading versions of UNIX such as:
Major Linux versions for which Progent can provide expertise include:
Contact a Cisco Certified Internetwork Expert for Complex Network Problem Solving
The Cisco CCIE certification is the highest accreditation for network engineers, and validates an individual's network technology skills at the expert level. Cisco CCIEs can handle the most difficult challenges occurring in network design, installation, administration, security, and problem solving. Cisco qualified CCIEs work closely with Cisco's in-house product support engineers in analyzing problems with Cisco IOS network management utilities and developing workarounds or identifying software patches. CCIEs are an exceptional cost-effectiveness since their deep experience permits them to fix even the most intractable problems quickly. In typical cases, less seasoned service providers can wrestle for hours or days with identical tasks that a CCIE can resolve in a few minutes.
Few support providers make CCIEs available to assist small and medium sized companies. Progent offers quick telephone contact with a Cisco-qualified CCIE so your company can get urgent help for severe network issues that are crippling worker productivity but are beyond the comfort zone of your regular computer support resources. Progent's Cisco-qualified CCIE support experts can tie into your computer system via the latest on-line troubleshooting tools to provide efficient, secure, and economical analysis and repair.
Progent's Cisco CCIEs offer consulting for the entire range of Cisco's top-selling selection of networking devices including PIX 500 Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), secure high-speed and IS routers, Aironet wireless access points, Cisco Meraki cloud-managed Wi-Fi APs, VoIP phones and systems, Catalyst Series switches, plus Virtual Private Network (VPN) products.
Certified MS Windows Expertise
Progent's Microsoft-qualified remote support engineers can deliver network problem solving and IT support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the expertise of support engineers who can help your company with a broad range of technology support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
Microsoft Exchange 2016 Server planning and deployment, Exchange 2013 configuration,
Microsoft Exchange 2010 maintenance,
SharePoint Server 2013 application development,
Skype for Business Server planning and deployment support, Microsoft Lync Server 2013 integration and Microsoft Office Communications Server troubleshooting,
Microsoft Forefront Threat Management Gateway administration and ISA Server migration,
SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server planning,
Small Business Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent also offers a full array of remote desktop support services including Microsoft Windows 7 migration support, preparing for to 64-bit workstation applications, integrating Office 2010, and automating desktop configuration.
CISSP and ISSAP Certified Network Security Professionals
Progent's certified CISSP, ISSAP, and CISM network security engineers offer a variety of security solutions to improve the defenses of your UNIX/Linux, Sun Solaris, Apple Mac or Windows environment against attacks or assist your company to clean up quickly following a serious penetration. Security support services available from Progent cover in depth network security audits using tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Metasploit and Hydra; rapid cleanup after virus and worm attacks; setting up firewalls; establishing secure techniques for off-site and mobile connectivity; defending your email system against viruses, spam and directory harvest attacks; and initiating 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent can provide expert online consulting services to help companies of all sizes integrate their networks with popular public clouds including Azure and Amazon AWS. Progent can assist your it team to plan and manage hybrid ecosystems that support Windows and Linux systems and apps in both cloud-only systems or in hybrid architectures that combine on-premises resources along with public cloud services. To help you to integrate public clouds with physical datacenters, Progent offers a variety of public cloud migration services such as Office 365 integration solutions with on-premises Exchange, Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of background delivering advanced consulting services remotely, and Progent can help you complete your cloud integration projects quickly and affordably.
Progent offers the skills of world-class remote consulting experts for special projects that small companies often request. Progent's rates for longer-term development or consulting projects are determined based on the qualifications of the engineers required. Progent's background in these important fields of information technology enables customers to execute critical projects economically and on time. Progent's project-based remote engineering services include:
How Your Montgomery Company Can Contact Progent's Remote Service Professionals
Help Desk Expertise
Progent's Call Center support programs for small and midsize businesses with environments that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Helpdesk process consulting. Progent's Help Desk outsourcing services are intended for small businesses who lack the money or time to build and maintain an in-house Call Center but who want fast communication with an efficient Call Center with proficient telephone support as well as the in-depth expertise to escalate complex trouble tickets to high-level consultants.
Progentís Virtual Call Center is designed for larger businesses and acts as a seamless supplement to your established Help Desk team. Progent's Virtual Call Center can act as an escalation option to handle the most difficult network challenges, or be ready in those circumstances when your other support engineers are overwhelmed.
Progent's Help Desk consulting expertise can assist you in building an effective new Help Desk or revamping your established organization, selecting or modifying Help Desk Call Center software products to meet the special demands of your company, or providing temporary online personnel to work with your existing Help Desk Call Center group to handle unusually busy scenarios such as software migrations, major upgrades, or installing brand new business software.
Progent's Help Desk Call Center team of veteran network experts gives your computer users in Montgomery or anywhere in the state of Alabama instant access to a dependable technical support group with years of experience providing phone consulting and remote diagnostics for networks powered by UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's focus is to give the Call Center recognition as a crucial contributor to company productivity, and Progent's target is to solve instead of just document technical issues.
Applications Support: Training, Custom Development, and Problem Solving
Progent's Applications Experts Group can supply phone-based advanced consulting expertise and education in special business application fields that include Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also offers expertise, custom development, and training for Microsoft business applications including Microsoft CRM, Microsoft Office Project, Microsoft Office Word, and Office Excel. To learn additional information on Progent's expertise, programming, and training offerings for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Services.
Progent's Mac consultants can promote the artistic components of Apple Mac environments by providing remote help support and training in imaging, sound, and motion video. Progent's consultants can provide assistance in a large selection of Apple Mac creative tools including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also assist you with common projects such as capturing or digitizing audio/video or setting up an audio/video production facility.
Remote Network Monitoring Support
Progent offers companies in Montgomery, or anywhere in the state of Alabama, online network and server monitoring services centered around Microsoft System Center Operations Manager network monitoring and reporting, customized by Progent for your business so your computer support is proactive and automated. By uncovering looming trouble spots before they cause crashes, proactive monitoring can minimize stressful and costly information system breakdowns. Progent can also use system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows environments, or systems powered by a combination of OS platforms.
To contact Progent about emergency online support with UNIX, Linux, Sun Solaris, or macOS and OS X environments, visit Progent's Urgent Online Help, phone 1-800-993-9400, or visit Contact Progent.