Immediate Remote Help for Montgomery Alabama Computer Systems
Immediate Online Technical Support for Montgomery NetworksFor businesses located in Montgomery Alabama, Progent offers remote support for computer systems powered by Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier engineers have delivered remote troubleshooting to companies in all 50 states in the United States. (Check out recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified engineers to solve complex networking problems, plus the assistance of CISA and CISSP-qualified security consultants to help with high-level security architecture and diagnostic jobs.

Progent's online technical support engineers provide exceptional value due to the fact that they possess the real-world experience and have access to the sophisticated technology necessary to resolve the majority of network issues quickly. Efficient support lowers immediate costs since service calls use up fewer billable consulting minutes. Online support also eliminates the expense of sending an engineer to your site. Your company saves even more with incidental costs by minimizing or avoiding system outages and related losses due to business discontinuity, disgruntled customers and vendors, unproductive workers, and distracted executives. Progent's extensive online technical support experience is particularly helpful for organizations that depend on public clouds for vital infrastructure or software such as Azure, Exchange Online, Amazon Web Service, Google Cloud, or where onsite support may not be useful.

Progent's pricing policy for remote support is designed to stretch your network support investment. Progent bills per minute for telephone-based consulting, so you are invoiced just for the services that you actually get. In contrast to typical remote service firms, Progent requires no initialization charge or minimum payments. Progent's one-minute granularity and simple model for billing eliminate situations where fast repairs somehow end up as big invoices. Progent's skill at disposing of technical issues quickly means you spends less money.

Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has refined an array of customized technologies and field-proven processes which promote the highest level of efficiency for online help and repair for computer networks of all sizes. Progent provides protected VPN support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity permits the consultants of Progent's remote service group to connect to your company's network without violating network security.

Progent's proven service database application stores extensive documentation for the support that Progent's customers have been provided. Progent's authorized service personnel have the benefit of the history of services delivered to every client by any Progent consultant. This history of anomalies and fixes is organized as a quickly searchable internal knowledge base that permits Progent's remote technical professionals to communicate their knowledge with the whole team to ensure that the efficiency of Progent's technical support grows over time. Progent's high-level certifications and close associations with major technology companies such as Cisco and Microsoft make available additional vast technical support knowledge bases and allow priority response from vendors' in-house support staff with the result that Progent's online consulting specialists are able to find the best resolutions promptly.

Online support services offered by Progent to customers in Montgomery Alabama include:

ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent offers a family of budget-friendly, fixed-price services intended to allow small and mid-size businesses to benefit from the same cutting-edge IT solutions used by many of the industry's top corporations. The ProSight suite of network monitoring and management services addresses all key aspects of modern networking including email protection, security and compliance, automated backup and disaster recovery, network infrastructure management, virtual server hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior-based analysis technology to defend endpoints as well as servers and VMs against new malware assaults such as ransomware and file-less exploits, which easily evade legacy signature-matching AV tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a single platform to address the entire threat lifecycle including protection, identification, mitigation, cleanup, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services offer economical multi-layer security for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to security threats from all vectors. ProSight ESP offers firewall protection, intrusion alarms, device control, and web filtering via cutting-edge technologies packaged within a single agent managed from a single control. Progent's security and virtualization experts can assist your business to plan and configure a ProSight ESP environment that addresses your company's specific requirements and that allows you achieve and demonstrate compliance with government and industry information security standards. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for immediate attention. Progent's consultants can also help you to set up and test a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable and fully managed service for reliable backup/disaster recovery. For a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup processes and enables rapid recovery of vital data, apps and virtual machines that have become lost or damaged due to hardware failures, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's cloud backup specialists can provide advanced expertise to configure ProSight DPS to be compliant with regulatory requirements like HIPAA, FIRPA, PCI and Safe Harbor and, when needed, can help you to recover your business-critical information. Find out more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of leading data security vendors to provide centralized management and world-class protection for all your inbound and outbound email. The powerful structure of Email Guard managed service integrates cloud-based filtering with a local gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer serves as a first line of defense and keeps the vast majority of threats from reaching your network firewall. This reduces your exposure to external attacks and saves system bandwidth and storage space. Email Guard's on-premises security gateway device adds a deeper level of analysis for incoming email. For outbound email, the on-premises gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and protect internal email that originates and ends inside your corporate firewall. For more details, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map, monitor, reconfigure and debug their connectivity appliances such as routers and switches, firewalls, and access points as well as servers, printers, client computers and other devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that network maps are always current, copies and manages the configuration information of virtually all devices on your network, monitors performance, and sends notices when problems are discovered. By automating tedious network management processes, WAN Watch can cut hours off common tasks like making network diagrams, expanding your network, locating appliances that need critical updates, or resolving performance problems. Find out more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system running efficiently by tracking the state of vital computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your specified IT management personnel and your Progent consultant so that any potential problems can be addressed before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host set up and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the applications. Because the system is virtualized, it can be ported easily to a different hosting environment without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and safeguard information about your network infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be warned about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your IT documentation, you can eliminate up to half of time thrown away searching for critical information about your IT network. ProSight IT Asset Management features a common repository for holding and sharing all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre planning enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size businesses to obtain an objective evaluation of the overall health of their information system. Powered by some of the top remote monitoring and management platforms in the industry, and overseen by Progent's certified team of IT experts, ProSight Network Audits show you how well the deployment of your essential infrastructure devices adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI such as a more manageable Active Directory system. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost management, better compliance with information security standards, more efficient utilization of network resources, faster problem resolution, more reliable backup and restore, and less downtime. See more about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone interview with a Progent backup/recovery expert. The interview is intended to evaluate your company's preparedness to stop or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information about your current AV defense and backup platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to create an efficient security and backup environment that aligns with your business needs. For details, refer to The ProSight Ransomware Preparedness Report Service.

Additional Consulting Programs Available from Progent
Progent can provide the skills of world-class remote consulting experts for special information technology projects. Progent's charges for ongoing development or consulting projects are determined according to the level of expertise of the consultants required. Progent's background in these special areas of computer technology allows clients to complete major projects within budget and on schedule. Progent's project-based online consulting services include:

  • Call Center Expertise
    Progent's Help Desk service offerings for organizations with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Call Center services, shared Helpdesk services, and Help Desk process consulting. Progent's Standard Help Desk Services offer small organizations a comprehensive solution that handles all facets of online desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent provides service desk support at a substantial discount off Progent's regular desktop service rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle the most issues.

    Progentís Co-managed Help Desk services make it possible for your IT organization to split the load for Help Desk services transparently between your IT staff and Progent's large roster of veteran technical support engineers and subject matter experts. Progentís Help Desk Co-management service is an advanced support solution based on the leading PSA tool for handling service requests, ticket lifecycle, ownership, status tracking, and metrics.

    Progent's Call Center staff of veteran network professionals offers your clients in Montgomery Alabama immediate access to an effective technical support resource with extensive experience delivering telephone-based consulting and remote diagnostics for computer environments that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's mission is to give the Help Desk Call Center perception as a key enabler of business productivity, and Progent's intent is to solve instead of merely record IT problems.

  • Business Applications Support: Training, Development, and Troubleshooting
    Progent's Applications Experts Team can supply phone-based advanced consulting support and training in key application fields including Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also can provide expertise, custom development, and education for Microsoft business applications such as CRM, Project, Office 365 Word, and Office 365 Excel. To find out more information concerning Progent's consulting, programming, and training services, see Progent's Applications Experts Team.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2016, Windows 10; seamless integration of mixed-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts can provide world-class online and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and install a new deployment of Microsoft System Center 2016, expand or tune an existing one, migrate efficiently from a prior version of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring Services
    Progent can deliver organizations in Montgomery Alabama remote hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize Operations Manager to suit your environment so that your computer support is proactive rather than reactive. By exposing looming issues before they expand into full-scale emergencies, remote monitoring can ward off stressful and costly information system failures. Progent can also assist with network monitoring products like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X environments, Windows systems, or networks powered by multiple platforms.
How Your Montgomery Company Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about emergency remote expertise with Microsoft Windows, macOS and OS X, or Linux/UNIX networks, visit Progent's Emergency Online Support, phone 1-800-993-9400, or visit Contact Progent. For companies and new businesses in Montgomery Alabama, Progent's phone-based network support engineers are ready to deliver expert and affordable system support the instant your company requires it. More than a decade of providing online repair services has led to Microsoft Partner status for Progent's consultants and has allowed Progent to acquire world-class troubleshooting skills and to refine remote access tools to repair IT problems rapidly while avoiding the cost and lost productivity associated with on-site support visits.

Even if your Montgomery company works with a local independent consultant or maintains a full time organization that can handle day-to-day computer problems, Progentís Microsoft certified engineers are available to provide an easy and seamless remote extension of your local resources for situations when your regular service personnel either don't have the time or the expertise to resolve unexpected network crises or particularly challenging integration problems.

Features of Progent's Online Network Services for Montgomery Alabama
Progent's phone help, Internet-based repair, network security consulting, and network administration services give businesses in Montgomery Alabama unparalleled leverage for your IT budget. Whether you require occasional phone help and remote troubleshooting or ongoing Help Desk call center services and network management, Progent's professionals can deliver your office enterprise-level network support while permitting you to eliminate the expense and hassle of maintaining a large in-house IT organization. Highlights of Progent's National Remote Support program include:

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's head count, breadth of technical experience, refined remote support tools, and familiarity with enterprise networking enable offices to escape the limitations of excessive reliance on smaller consulting organizations, individual freelance service providers, or over-stretched in-house resources.

Progent adds value by offering:

  • Best Practices
    Progentís staff of Microsoft and Cisco Premier consultants average longer than ten years of hands-on professional experience, in the trenches of IT service, performing a wide range of technical projects for a large mix of clients. Each Progent support professional shares a proven collection of personal best practices which are incorporated into shared leading practices standards that Progent teaches its support personnel. This guarantees that you get not only expert technical skills, but also a consultant with proven methods for using computer knowledge to repair actual IT problems efficiently.

  • Value Pricing
    Progent's pricing policy is to bill for remote service and on-site visits by the minute. As a result, you owe only for delivered services. Progent does not demand a higher rate for after-hours or urgent support, and inside California or in areas where Progent offers on-premises service, Progent does not charge for travel time except for urgent calls where on-site time is less than 4 hours. Also, Progent imposes no service activation charge and asks no retainer for support services delivered during regular working hours. Many support firms impose substantial minimum payments or charge for each quarter hour or longer. Progent's fine granularity avoids large invoices for quick repairs so you will not be forced to permit less critical problems to fester.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By teaching clients to deal with problems that are within their comfort zone, Progent can focus on providing hard-to-find services where Progent faces few competitors. Businesses who utilize trusted freelance service providers or who maintain internal IT personnel benefit when Progent transfers knowledge about new technology and proven processes to make their networks more reliable, protected, and efficient.

  • Automated Network Monitoring with Microsoft Operations Manager
    Progent is one of the few IT service companies to offer round-the-clock system tracking services powered by MS Operations Manager. MS System Center Operations Manager causes your computer support to be anticipatory instead of reactive. By revealing potential problems before they result in lost productivity, system monitoring can save your information network from painful and costly availability disruptions.
How Does My Business Start Receiving Online Technical Support from Progent?
To get started with Progent's online help offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, visit Immediate Online Support.



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    Cisco Nexus series switches are intended to deliver the performance, expandability, uptime, virtualization support, density, data protection and ease of management needed to function as the heart of an enterprise data center. Progent's CCIE-certified Nexus switch consultants can provide remote and onsite support services to help your IT staff to create an optimal network architecture, build pilot systems to validate your network design, deploy Nexus switches, create and enforce appropriate policies, run security and compliance tests, configure advanced monitoring and alert systems, consolidate network resources by means of virtualization, analyze and repair switching and routing issues, maximize performance, perform capacity planning, and set up the powerful zero-downtime features available for Nexus switches. Progent's consultants can also assist you to migrate efficiently from outdated Nexus models or Cisco Catalyst switches to up-to-date Nexus switches.

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    Progent's certified Windows 2003 Server engineers offer computer support and IT consulting for the entire family of Microsoft .NET Servers, Windows 2003 Server, and Microsoft Windows Server 2000. Progent's Windows Server 2003 migration, integration, administration, and maintenance services include system design, deployment, project management, in-person and remote network support and troubleshooting, Help Desk outsourcing, CISM-certified security consulting, turn-key outsourcing, and expert co-sourcing.

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    Progent's CCIE-certified network infrastructure experts have extensive background assisting Internet Service Providers to design, implement, administer, optimize, and debug high-availability, scalable connectivity environments suitable for public networks.

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    Progent can help businesses of all sizes to move any part of their network infrastructure to the Microsoft Azure cloud. This can simplify network management and lower equipment expense. Microsoft Azure includes a wealth of public cloud services and Progent can assist you to evaluate the advantages and restrictions of various cloud networking models supported by Azure. Progent can help you administer cloud-based or hybrid cloud and local apps and resources and make sure that you sidestep the typical mistakes small companies make when migrating to a public cloud. Progent can show you how to configure cloud servers on Azure Virtual Machines, use VHD storage with Azure Storage, handle authentication with Azure Active Directory, and automate transparent backup services with Azure Backup. Progent can also help you to prepare firewalls and IPsec VPN tunnels and to integrate Apple iOS devices and Google Android smartphones and tablets.

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    Progent's ProSight Email Guard uses the services and infrastructure of leading information security vendors to deliver web-based management and comprehensive protection for all your inbound and outbound email. The powerful structure of ProSight Email Guard integrates cloud-based filtering with a local gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps the vast majority of threats from making it to your security perimeter. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage. Email Guard's onsite gateway appliance provides a further layer of inspection for incoming email. For outbound email, the on-premises gateway provides AV and anti-spam filtering, protection against data leaks, and encryption. The on-premises security gateway can also help Exchange Server to track and safeguard internal email traffic that originates and ends within your corporate firewall.

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    SQL Server 2000 is a complete, Web-enabled database and data analysis package that opens the door to the rapid development of a new generation of enterprise-class applications that can provide your business a significant competitive advantage. SQL Server provides core support for XML and the capability to query across the Internet and beyond the firewall. The experience of Progent's Microsoft-certified SQL Server 2000 engineers, averaging more than over 10 years of background supporting Microsoft integration, ensures you success in designing, installing and managing Microsoft SQL Server solutions that are well connected with other applications based on Microsoft's .NET environment.

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    Progent's service specialists in Apple OS X and Microsoft Windows technology can show you how to integrate Mac and Windows computers into cohesive environments with full sharing and collaboration functionality. Enabling productive co-existence among a mix of servers and workstations powered by Mac OS and Microsoft Windows calls for extensive knowledge of and background with Apple Macintosh and Windows products. Progent's background in Windows and Apple service makes it possible to provide world class assistance to companies that depend on these technologies to maintain their competitive advantage. Progent's consultants can also assist you to interface Apple's iPhones and iPads with your Windows environment.

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    For medium-size businesses who need network support, Progent can deliver a variety of alternatives including on-site service, on-line support, phone-based Help Desk, round-the-clock support with remote system monitoring, emergency staff augmentation, business relocation support, application programming, and expert consulting. For medium-size companies in California or other regions covered by Progent's onsite consultants, Progent offers professional in-person support for fixing technical issues rapidly and economically.

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    Dynamics GP/Great Plains software offers analytics and reporting capabilities that let you monitor all operations, sales and spending, and sales patterns with integrated drill-down, inquiry, and reporting functions. Progent's Dynamics GP reporting support expertise can enable you to create reports that let you analyze your business more completely, converting raw data into useful business information. Progent can enhance your reporting and analytics by offering Crystal Reports expertise, FRx help, and Microsoft Excel programming. In addition to offering reporting help, Progent can supply Microsoft .NET consulting, Microsoft SQL Server expertise, and application design with VBasic, XML and other tools in order to deliver specialized business application development and eCommerce solutions that integrate seamlessly with Microsoft Dynamics GP/Great Plains.

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    Progentís Microsoft certified experts provide a range of support services for Dynamics GP (formerly Great Plains). Dynamics GP/Great Plains is a financial and business analysis solution built, like all Microsoft accounting tools, on the scalable and familiar foundation of Windows technology. Microsoft Dynamics GP provides a cost-effective tool for controlling and combining finances, e-commerce, supply chain, manufacturing, project accounting, field service, and human resources. Dynamics GP is simple to deploy and configure, and with its segmented design you are able to license only the capability you currently need, with the ability to add clients and enlarge capabilities when necessary. Progentís Dynamics GP/Great Plains support experts can help you install, configure and administer the latest version of Dynamics GP or migrate efficiently from an older version.

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    Microsoft Virtual Server, hosted on the Windows Server platform and based on technology originally produced by Connectix, delivers the performance necessary to carry out hardware reduction, application upgrade, and server isolation projects via virtualization technology in an enterprise-class IT network with high scalability, manageability, and fault tolerance. Microsoft has targeted Virtual Server 2005 at businesses who want to enhance operational efficiency in application programming and testing, migration from legacy mission-critical applications, and server consolidation. Progent's skilled Virtual Server experts can help your business to assess and integrate Microsoft Virtual Server.

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    Progent's Private Cloud Hosting and Management service offers comprehensive hosting of a small organization's production servers in an environment that gives the maximum degree of dependability and scalability and is in addition simple to move to another host. Progent's Private Cloud Hosting and Management services are based upon mature virtualization technologies that enable small businesses with mixed- platform IT systems to economize significantly on the expense of capital investments, infrastructure support, and IT administration while achieving enterprise-class reliability and an unmatched level of vendor independence.

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    Progentís colocation center support services are intended for businesses with hardware housed at Internet Data Centers or data center co-location hosting facilities and requiring timely on-premises assistance at the co-location site plus off-site support from Microsoft and Cisco Certified experts. Progent provides a complete array of Internet Data Centers and data center and co-location support services including system topology analysis, Windows and Linux server integration and maintenance, troubleshooting for server and communications networking, development and deployment of zero-downtime configurations, defining and deploying layered security structures, firewall integration and troubleshooting, configuring load balancing environments, and planning high-availability server clustering configurations.

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    Stealth penetration checking is a key component of any overall IT system security plan. Progentís security professionals can perform extensive intrusion tests without the awareness of your organization's internal network support resources. Unannounced penetration testing uncovers whether current security defense tools such as intrusion incident alerts and event log monitoring are properly set up and actively monitored.

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    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system running efficiently by tracking the state of critical assets that power your IT network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your designated IT staff and your assigned Progent consultant so all potential problems can be resolved before they have a chance to disrupt productivity.

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    Progent provides clients access to consultants who have been awarded some of the IT industry's most prestigious credentials. Progent thinks that clients have the right to be sure that their IT service providers have formal training as well as broad practical backgrounds so that Progent's customers can engage Progent's support with confidence. Often, vendor credentials like the Cisco Certified Internetwork Experts brings privileges for significantly superior vendor help than is available to uncertified service providers, enabling Progent to deliver customers a higher class of computer service. In other cases, recognized certifications such as CISM or CISSP for network security can help corporate clients to show compliance with regulatory requirements by using the services of accredited industry professionals.

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    In addition to offering the expertise of Microsoft Dynamics GP (Great Plains) specialists, Progent has consultants experienced in Dynamics AX, Microsoft Dynamics NAV Business Management Software, Dynamics SL, Dynamics RMS, Macola ERP, MAS 90 by Sage Software, and QuickBooks Pro. Progent offers software development, troubleshooting, administration help, upgrade assistance, and 1-on-1 or group online training tailored to meet your specific needs. Progent's experts also can help you integrate and support a secure, robust server and communications foundation to run your ERP, MRP and accounting solutions.

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    If you are an information technology engineer with technical support expertise, joining Progent and assisting our clients will expand your skills via collaboration with Progent's staff of mutually supportive, high-output consulting experts. Progent's commitment to providing IT expertise and computer support to small and midsize businesses will offer you the opportunity to consult in depth with business leaders and contribute tangibly to the growth of exciting companies. Also, Progent's virtual office network offers state-of-the-art tools for off-site support and wireless connectivity to help you to deliver speedy solutions when you take on mission-critical issues.

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  • Les Kent has a 35-year track record of successful technology integration, corporate administration, sales, and operations. He has demonstrated a talent for developing elegant information technology solutions while working as a system architect, application developer, project manager, deployment consultant, and problem solver for small businesses, new ventures, and global enterprises.

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  • Specialist Dynamics GP 2015 Web Client
    Dynamics GP 2015 SQL Server Analysis Services Development Company

    Dynamics GP 2015 R2 (formerly Great Plains) features a revamped design that enhances cloud readiness, supports the most popular smart phones and tablets, permits one-time sign-on with Azure Active Directory, and strengthens security and compliance. Microsoft Dynamics 2015 R2 also simplifies reporting, incorporates nine new Workflows, extends the Web Client, and delivers more than 100 improvements to various applications. Progent's Microsoft-certified consultants offer the depth and breadth of technical skills and hands-on experience to address the many IT and business issues associated with deploying and managing Microsoft Dynamics GP 2015 R2 and can help your organization to perform a smooth migration that will optimize the return on your investment in this powerful platform.


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