Fast Online Help for Montgomery Networks
Fast Online Support for Montgomery SystemsFor companies in Montgomery or anywhere in the state of Alabama, Progent offers online support for networks based on Microsoft, Cisco, macOS and OS , or Linux technology. Progent's Microsoft certified engineers have provided remote support to companies in all 50 states in the United States. (See recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE engineers to handle challenging networking problems, as well as the assistance of CISSP-certified security consultants to help with advanced security design and diagnostic jobs.

Progent's remote technical support experts offer excellent leverage due to the fact that they have the real-world background and have access to the advanced tools needed to resolve most information system problems quickly. Efficient support lowers direct expenses because solutions accumulate minimal billable consulting minutes. Remote support also eliminates the cost of sending an engineer to your office. Your company saves additionally in incidental costs by reducing or avoiding network outages and associated losses stemming from business discontinuity, disgruntled clients, unproductive employees, and distracted management. Progent's extensive online technical support know-how is especially valuable in environments that rely on public clouds for vital network infrastructure or applications such as Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite support may not be an option.

Progent's billing model for online help is structured to leverage your network support investment. Progent bills on a per-minute basis for telephone-based consulting, so you are charged only for the services that you receive. In contrast to typical online support organizations, Progent asks for no startup surcharge or minimum payments. Progent's per-minute billing unit and simple model for billing avoid situations where fast fixes manage to end up as substantial invoices. Progent's skill at dealing with problems efficiently means you spends less money.

Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has mastered an array of customized technologies and field-proven methodologies that permit the highest level of efficiency for remote technical support and repair for information systems of any size. Progent offers secure VPN support for gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access allows the consultants of Progent's online support team to interface to your network remotely without compromising corporate security.

Progent's advanced service reporting application stores thorough histories for all service that Progent's customers have received. Progent's authorized service personnel have access to the details of all help rendered to every customer by every engineer. This database of issues and resolutions is organized as a quickly retrievable support database that allows Progent's online technical professionals to communicate their experiences company-wide to ensure that the efficiency of Progent's support improves over time. Progent's advanced certifications and working associations with major industry leaders including Cisco and Microsoft open up other massive technical support databases and permit fast response from manufacturers' internal engineering staff with the result that Progent's online consulting specialists are able to find the best solutions promptly.

Remote support available from Progent to businesses in Montgomery and throughout the state of Alabama include:

ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent offers a family of budget-friendly, flat-rate managed services intended to allow small and medium-size businesses to utilize the same advanced IT solutions deployed by many of the world's leading corporations. The ProSight series of outsourced network management services addresses all key areas of information technology including email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure health monitoring, VM hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior analysis technology to defend endpoint devices and servers and VMs against modern malware attacks such as ransomware and file-less exploits, which routinely get by legacy signature-based anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a unified platform to manage the entire threat lifecycle including filtering, infiltration detection, mitigation, remediation, and forensics. Top features include single-click rollback using Windows VSS and real-time network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable multi-layer protection for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, endpoint management, and web filtering via leading-edge tools incorporated within a single agent managed from a single console. Progent's security and virtualization consultants can assist you to design and implement a ProSight ESP environment that meets your company's specific requirements and that allows you achieve and demonstrate compliance with legal and industry information protection standards. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for immediate attention. Progent can also assist your company to install and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and medium-sized businesses an affordable end-to-end service for reliable backup/disaster recovery. Available at a low monthly cost, ProSight DPS automates and monitors your backup activities and enables rapid recovery of vital files, apps and VMs that have become lost or corrupted due to hardware failures, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images/, plus Hyper-V and VMware virtual machine images/. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery consultants can deliver world-class support to set up ProSight DPS to to comply with government and industry regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to recover your critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading data security vendors to deliver web-based management and comprehensive security for your inbound and outbound email. The powerful structure of Email Guard combines a Cloud Protection Layer with an on-premises gateway device to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's cloud filter acts as a first line of defense and blocks the vast majority of threats from reaching your network firewall. This reduces your exposure to external threats and saves system bandwidth and storage. Email Guard's onsite security gateway appliance adds a deeper layer of analysis for incoming email. For outbound email, the on-premises security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends within your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to map, track, enhance and troubleshoot their networking appliances such as routers and switches, firewalls, and load balancers plus servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept current, captures and manages the configuration information of virtually all devices on your network, monitors performance, and sends alerts when problems are discovered. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can knock hours off common chores like making network diagrams, expanding your network, finding devices that need critical updates, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your network running at peak levels by tracking the state of vital computers that power your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your designated IT staff and your Progent consultant so all looming problems can be addressed before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host configured and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the applications. Since the environment is virtualized, it can be ported immediately to an alternate hardware solution without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and protect data related to your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your IT infrastructure documentation, you can save up to 50% of time thrown away searching for critical information about your network. ProSight IT Asset Management features a centralized location for holding and sharing all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether youíre planning improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you need when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size organizations to obtain an objective assessment of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's certified group of information technology experts, ProSight Network Audits help you see how well the configuration of your core network assets adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI like a cleaner Active Directory environment. Both versions also come with one year of state-of-the-art remote network monitoring and management. Advantages can include simpler management, improved compliance with data security standards, more efficient utilization of network assets, faster troubleshooting, more dependable backup and recovery, and less downtime. See more about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief interview with a Progent backup/recovery consultant. The fact-finding interview is intended to help evaluate your company's preparedness to stop or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information concerning your current security profile and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply best practices to build an efficient AV and backup system that aligns with your business requirements. For additional information, refer to The ProSight Ransomware Preparedness Report.

Additional Support Services Offered by Progent
Progent can provide the skills of seasoned online consulting experts for contract IT projects. Progent's charges for ongoing development or consulting projects are set according to the qualifications of the consultants assigned. Progent's background in these special fields of computer technology allows customers to execute critical initiatives economically and on time. Progent's special online consulting services include:

  • Help Desk Support
    Progent's Help Desk support programs for organizations with environments based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Help Desk Call Center outsourcing, virtual Helpdesk support services, and Helpdesk process consulting. Progent's Help Desk outsourcing support services are designed for organizations who lack the money or time to create an in-house Call Center but who require fast access to an effective Call Center with professional telephone support plus the technical depth to escalate the most challenging trouble tickets to advanced consultants.

    Progent's Help Desk consulting support can support you in building an effective new Help Desk Call Center or revamping your existing organization, selecting or modifying Help Desk software products to meet the unique requirements of your corporation, or adding occasional phone support staff to supplement your in-house Call Center group during high-demand scenarios like software transitions, major updates, or installing brand new applications.

    Progent's Help Desk staff of veteran information technology experts provides your computer users in Montgomery or anywhere in the state of Alabama fast access to a dependable support group with years of background delivering phone consulting and online troubleshooting for networks powered by Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's mission is to give the Call Center the reputation as a crucial contributor to company performance, and Progent's target is to solve rather than simply report technical issues.

  • Applications Support: Training, Customization, and Problem Solving
    Progent's Applications Experts staff offers remote advanced consulting support and education in specific application areas that include ERP, MRP, accounting system customization, and CRM. Progent also can deliver consulting, custom programming, and training for familiar Microsoft applications including CRM, Project, Microsoft Office 365 Word, and Office 365 Excel. To learn more concerning Progent's expertise, programming, and training offerings, see Progent's Business Application Experts Group.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    System Center 2016 unifies and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2016, Windows 10; cohesive integration of heterogeneous environments that include Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer world-class online and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to plan and configure a new deployment of Microsoft System Center 2016, expand or tune your current one, upgrade smoothly from a previous release of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring Services
    Progent offers companies in Montgomery, or anywhere in the state of Alabama, online IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt SCOM to accommodate your business so your IT maintenance is proactive and automated. By spotting potential trouble spots before they expand into crashes, remote monitoring can minimize inconvenient and expensive information system failures. Progent can also provide help with server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft Windows environments, or environments powered by a combination of operating systems.
How Your Montgomery Company Can Contact Progent's Remote Technical Support Experts
To contact Progent about emergency online help with Windows, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Nationwide Online Help, call 1-800-993-9400, or refer to Contact Progent. For companies and startups in Montgomery or throughout the state of Alabama, Progent's online network support engineers are ready to provide professional and cost-effective system help the moment your company needs it. More than 15 years of delivering remote technical assistance has led to Microsoft Partner certification for Progent's consulting experts and has helped Progent to develop world-class troubleshooting capability and to refine online access technology to fix IT problems quickly while avoiding the expense and lost time associated with on-premises service calls.

Even if your Montgomery organization has a regular freelance support technician or maintains an in-house organization that know how to handle common computer problems, Progentís Microsoft and Cisco certified engineers can provide a convenient and transparent virtual extension of your on-site resources in cases when your usual IT support personnel either lack the bandwidth or the expertise to resolve unexpected system emergencies or especially challenging integration projects.

Features of Progent's Remote Computer Support for Montgomery
Progent's online help, Internet-based repair, network security expertise, and system administration services give companies in Montgomery or throughout the state of Alabama unparalleled leverage for your IT budget. Whether you require one-time phone help and remote troubleshooting or full-time Help Desk Call Center support and system administration, Progent's experts can deliver your company world class network support while allowing you to eliminate the cost and administration overhead of running a full-service in-house IT organization. Key features of Progent's National Remote Support program include:

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, depth of IT background, refined support software, and understanding of corporate IT enable offices to avoid the pitfalls associated with exclusive dependence on smaller consulting firms, individual freelance consultants, or over-stretched internal IT help.

Progent adds value by offering:

  • Certified Knowledge of Microsoft's Complete Family of Server Platforms
    Progent offers in-depth support for Microsoftís powerful server products with services that include Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and integration consulting, Windows Server 2008 migration, Windows 2003 Server upgrades, MS Exchange Server 2016 migration, Microsoft Exchange Server 2013 integration, Microsoft Exchange Server 2010 management, Microsoft Exchange Server 2007 and Exchange Server 2003 migration, plus Microsoft SQL Server 2016 integration, SQL Server 2014 consulting support, and SQL Server 2012 maintenance.

  • Value Pricing
    Progent's pricing policy is to bill for online support and in-person visits per minute. Consequently, you are billed only for delivered services. Progent does not demand a higher rate for off-hours or priority service, and inside California or in regions where Progent provides on-site support, Progent does not charge for travel time except for emergency calls where on-site work is less than 4 hours. Also, Progent imposes no initialization charge and requires no retainer for services delivered during regular business hours. Many service firms demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids big invoices for quick fixes so you won't be forced to permit simple problems to stay unaddressed.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By teaching clients to handle problems that are within their scope, Progent can focus on delivering hard-to-find skills where Progent has few competitors. Businesses who work with familiar freelance consultants or who maintain in-house support personnel benefit when Progent transfers knowledge about critical technology and proven processes to make their IT environments more reliable, protected, and productive.

  • Remote Network Monitoring with Microsoft Operations Manager
    Progent is one of the few consulting firms to provide round-the-clock remote tracking services powered by MS System Center Operations Manager. MS Operations Manager allows your computer support to be proactive instead of reactive. By revealing potential issues before they result in lost productivity, network monitoring can keep your IT network from painful and costly service disruptions.
How Does My Business Start Getting Remote Computer Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, visit Immediate Online Support.

© 2002- 2019 Progent Corporation. All rights reserved.

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