Fast and Affordable Online Troubleshooting for Montgomery Computer Systems
Fast Online Technical Support for Montgomery SystemsFor companies located in Montgomery or anywhere in Alabama, Progent provides online support for information systems based on any combination of Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft qualified consulting experts have provided online troubleshooting to companies in all 50 states in the U.S. (Refer to recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-qualified engineers to solve challenging networking issues, as well as the services of CISSP-certified security experts to handle high-level security architecture and diagnostic jobs.

Progent's online technical support engineers provide excellent value because they have the real-world experience and are equipped with the sophisticated tools necessary to solve most information system problems rapidly. Efficient support reduces immediate expenses because service calls accumulate minimal chargeable consulting minutes. Online support also avoids the cost of sending a consultant to your office. Your company saves even more in indirect costs by minimizing or eliminating system outages and associated costs resulting from business disruption, disgruntled customers and vendors, idle employees, and de-focused management. Progent's advanced remote technical support expertise is particularly important for businesses that rely on public clouds for critical network infrastructure or applications such as Azure, Amazon Web Service, or Exchange Online, where on-premises IT support may not be useful.

Progent's pricing policy for online support is designed to stretch your IT service investment. Progent bills on a per-minute basis for phone assistance, so you are billed only for the support that you receive. Unlike typical online support companies, Progent asks for no initialization charge or minimum payments. Progent's per-minute billing unit and clean policy for billing avoid scenarios where quick repairs somehow turn into major tabs. Progent's skill at disposing of problems quickly means you spends less money.

Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has fine tuned an arsenal of optimized tools and field-proven methodologies that promote the maximum degree of efficiency for online help and troubleshooting for information systems of all sizes. Progent offers secure Virtual Private Network support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access allows the experts of Progent's online support team to communicate with your environment without breaching system security.

Progent's proven service database system includes extensive histories for the support that Progent's customers have received. Progent's staff service personnel have access to the details of assistance rendered to each Progent client by every Progent consultant. This archive of anomalies and resolutions is structured as a conveniently exploitable proprietary knowledge base that allows Progent's online technical engineers to share their knowledge company-wide to make sure that the value of Progent's technical support improves over time. Progent's advanced certifications and close relationships with major industry leaders including Cisco and Microsoft open up other massive technical databases and allow fast response from vendors' internal product engineers with the result that Progent's online service experts can find optimal resolutions quickly.

Online support offered by Progent to businesses in Montgomery and anywhere in the state of Alabama include:

ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent provides a family of affordable, fixed-price services designed to allow small and medium-size businesses to benefit from the same advanced technology deployed by some of the industry's leading enterprises. Progent's ProSight suite of network monitoring and management services covers all critical areas of information technology such as email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure monitoring and management, VM cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior-based machine learning tools to defend endpoints as well as servers and VMs against new malware assaults like ransomware and email phishing, which easily get by legacy signature-based anti-virus products. ProSight ASM safeguards on-premises and cloud-based resources and provides a unified platform to automate the complete threat progression including filtering, identification, mitigation, remediation, and post-attack forensics. Top capabilities include one-click rollback using Windows VSS and automatic network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services offer ultra-affordable in-depth protection for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP provides firewall protection, penetration alerts, device management, and web filtering through leading-edge tools packaged within one agent accessible from a unified control. Progent's data protection and virtualization experts can help your business to design and implement a ProSight ESP deployment that addresses your company's specific requirements and that helps you demonstrate compliance with legal and industry information security standards. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for immediate action. Progent can also help you to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery. Available at a fixed monthly price, ProSight Data Protection Services automates and monitors your backup processes and allows rapid restoration of vital files, applications and virtual machines that have become lost or damaged as a result of component breakdowns, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images/, plus Microsoft Hyper-V and VMware virtual machine images/. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's BDR specialists can deliver advanced expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can help you to restore your business-critical data. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top data security companies to deliver web-based management and world-class security for your email traffic. The hybrid structure of Email Guard managed service combines cloud-based filtering with a local security gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of unwanted email from making it to your security perimeter. This reduces your exposure to inbound attacks and saves system bandwidth and storage space. Email Guard's on-premises gateway appliance provides a deeper layer of inspection for incoming email. For outgoing email, the local security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and protect internal email that stays inside your security perimeter. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, track, reconfigure and troubleshoot their networking hardware such as routers and switches, firewalls, and load balancers as well as servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are always current, copies and displays the configuration of virtually all devices on your network, tracks performance, and sends alerts when issues are detected. By automating time-consuming network management processes, ProSight WAN Watch can knock hours off ordinary chores such as making network diagrams, expanding your network, locating devices that need important software patches, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management technology to help keep your network running at peak levels by checking the state of vital computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your designated IT personnel and your Progent consultant so that all potential issues can be addressed before they can disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the applications. Because the system is virtualized, it can be ported easily to an alternate hardware environment without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and protect data about your network infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be warned about impending expirations of SSLs ,domains or warranties. By updating and managing your IT infrastructure documentation, you can save up to half of time wasted looking for vital information about your network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether youíre making improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you need the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size organizations to obtain an objective assessment of the overall health of their IT system. Based on a selection of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits show you how closely the configuration of your essential network devices adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits like a cleaner Active Directory system. Both versions also come with one year of advanced remote network monitoring and management (RMM). Advantages can include simpler network management, improved compliance with information security requirements, higher utilization of IT resources, faster troubleshooting, more reliable backup and recovery, and higher availability. See more information about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone discussion with a Progent information assurance expert. The interview is designed to help assess your company's ability to stop or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information concerning your existing antivirus tools and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply best practices to deploy an efficient security and backup/recovery system that meets your company's requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Offered by Progent
Progent offers the skills of seasoned remote consulting professionals for contract information technology projects. Progent's charges for longer-term development or consulting projects are set based on the level of expertise of the consultants involved. Progent's background in these important areas of computer technology allows clients to complete critical projects economically and on time. Progent's project-based online consulting solutions include:

  • Call Center Services
    Progent's Help Desk support programs for companies with networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Help Desk outsourcing, virtual Helpdesk support services, and Help Desk consulting. Progent's Help Desk Call Center outsourcing services are ideal for businesses who don't have the resources to support an in-house Call Center but who want quick communication with a dependable Help Desk Call Center with professional phone assistance as well as the technical depth to escalate complex tasks to high-level engineers.

    Progentís Virtual Help Desk Call Center is intended for bigger businesses and acts as a transparent supplement to your existing Help Desk team. Progent's Virtual Help Desk Call Center can act as a an escalation option for complex network problems, or be ready in hectic instances when your regular resources are overwhelmed.

    Progent's Call Center staff of seasoned network professionals offers your computer users in Montgomery or anywhere in the state of Alabama instant access to a large support resource with substantial background providing phone help and online diagnostics for computer environments powered by Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's mission is to give the Help Desk Call Center the reputation as a key driver of company productivity, and Progent's target is to solve rather than simply report technical problems.

  • Business Applications Support: Training, Custom Development, and Troubleshooting
    Progent's Applications Experts staff can supply phone-based advanced engineering expertise and education in specific business application fields including ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom programming, and education for Microsoft applications such as Microsoft CRM, Project, Office 365 Word, and Microsoft Office 365 Excel. To read more information on Progent's expertise, programming, and training offerings, visit Progent's Business Application Experts Team.

  • Unified and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2016 servers, Windows 10 clients; cohesive management of multi-OS networks that include Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts offer world-class online and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and configure a new implementation of Microsoft System Center 2016, extend or optimize your current one, upgrade smoothly from an earlier version of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring Services
    Progent can deliver organizations in Montgomery, or anywhere in the state of Alabama, remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize Operations Manager to accommodate your business so your network maintenance is proactive rather than reactive. By exposing possible trouble spots before they expand into crashes, proactive monitoring can avoid stressful and expensive service crises. Progent can also use network monitoring tools like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows systems, or environments that support multiple OS platforms.
How Your Montgomery Company Can Contact Progent's Online Service Professionals
To get in touch with Progent about urgent remote support with Windows, macOS and OS X, or Linux/UNIX networks, visit Progent's Nationwide Online Help, call 1-800-993-9400, or see Contact Progent. For businesses and new ventures in Montgomery or throughout the state of Alabama, Progent's phone-based network support engineers are ready to deliver effective and cost-effective IT support the instant your company has to have it. More than 15 years of providing remote technical assistance has earned Microsoft Partner status for Progent's consultants and has enabled Progent to develop world-class troubleshooting capability and to refine remote access technology to solve computer problems quickly while avoiding the cost and lost productivity associated with in-person service calls.

Even if your Montgomery organization has a regular independent support technician or employs an in-house organization that can deal with the majority of computer issues, Progentís Microsoft and Cisco certified consultants can still provide an easy and seamless virtual expansion of your on-site resources in cases when your usual IT support personnel either lack the availability or the expertise to resolve unexpected system emergencies or especially challenging integration projects.

Advantages of Progent's Network Help for Offices in Montgomery
Progent's online support services allow your Montgomery business to realize the advantages of immediate, world-class IT support without the cost of maintaining a full-time IT staff. Your information system will acquire greater strategic worth by becoming more available, productive, and protected. Benefits to your business include:

  • Convenient remote expansion of your local support resources
    With most companies in Montgomery or anywhere in Alabama, nearby computer support resources, whether consisting of freelance consultants or an in-house IT staff, can deal with typical technical issues. On the other hand, IT crises sometimes strike when local resources are overstretched or unavailable, and some problems may be associated with technology that is unfamiliar to your onsite service technicians. In these cases, Progent's on-call service professionals offer an easy, fast, and economical solution to supplement your local help and to pass on useful information to increase your ability to deal with future problems in-house.

  • Less Dependence on Freelance Service Providers
    For IT maintenance, smaller organizations often depend on independent freelance service providers. Although freelance consultants carry smaller overhead than larger service organizations and can often charge marginally less, they are often overbooked, making it impossible to respond rapidly to crisis situations. If a freelance consultant is busy with another client, sick, on a trip, or in class, the absence of backup personnel may require your company to go without help during an emergency. As your network expands, system downtime and problems with vital applications are more costly. The budget you thought you were saving on a freelancer can be consumed quickly by lost productivity. Progent offers a reliable source of backup service expertise to make sure your IT system is always up and running.

  • Build a Scalable Basis for Seamless Expansion
    Companies often begin with an information system created on a shoestring budget. Without a strong infrastructure, band-aid repairs can get thrown on top of a shaky foundation. When a network grows, reliability and scalability issues can impede the success of the organization. Such badly designed systems require careful assessment, intelligent long-term planning, and extensive IT knowledge to upgrade to a network infrastructure able to provide the solid foundation to handle current business requirements and ease future expansion.

  • Work with Solution Providers Rather Than Product Resellers
    Smaller organizations need advice and technical training to negotiate an increasingly complex array of technology alternatives available for promoting business success and enhancing efficiency. They hardly need a computer engineer who is attempting to sell a specific vendor's products. IT support and product sales can lead to a situation where the proposed solution is designed around a profitable product instead of the true needs of a business. Progent avoids these conflicts by selling just services rather than products. This enables Progent to match IT expertise with the real needs of clients.

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, breadth of technical background, refined remote support software, and understanding of enterprise networking allow companies to avoid the limitations of excessive dependence on smaller service organizations, independent freelance service providers, or limited in-house resources.

Progent stands out by offering:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco qualified experts average longer than a decade of real-world professional experience, at the front lines of network support, performing a broad variety of IT projects for a large array of clients. Each Progent support professional shares a proven set of personal best practices which are incorporated into shared best practices standards that Progent instills in its support personnel. This means that you get not just world-class IT capability, but also a support engineer with field-tested approaches for applying technical knowledge to solve actual network problems rapidly.

  • Value Pricing
    Progent's pricing model is to charge for phone support and in-person visits per minute. As a result, you owe only for delivered services. Progent does not impose a higher rate for off-hours or urgent service, and within California or in areas where Progent provides on-premises support, Progent does not bill for travel time except for emergency calls where on-site work is less than four hours. In addition, Progent applies no initialization fee and asks no retainer for support services delivered during normal working hours. Many support firms demand large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates large invoices for fast solutions so you won't be tempted to permit simple problems to fester.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By educating customers to deal with problems that are within their scope, Progent is able to concentrate on providing hard-to-find services where Progent has few competitors. Businesses who utilize trusted freelance consultants or who employ internal support personnel benefit when Progent passes on information about new technology and tested methodologies to make their networks more reliable, protected, and productive.

  • Automated Network Monitoring with MS Operations Manager
    Progent is one of the only support firms to offer round-the-clock network monitoring services based on Microsoft System Center Operations Manager. Microsoft System Center Operations Manager allows your computer support to be proactive instead of reactive. By revealing potential issues before they result in lost productivity, system monitoring can keep your information network from stressful and costly availability disruptions.
How Does My Business Begin Getting Online Network Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, visit Immediate Technical Support.

© 2002- 2019 Progent Corporation. All rights reserved.

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