Immediate Remote Help for Montgomery Alabama Computer Systems
For businesses located in Montgomery Alabama, Progent offers remote support for computer systems powered by Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier engineers have delivered remote troubleshooting to companies in all 50 states in the United States. (Check out recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified engineers to solve complex networking problems, plus the assistance of CISA and CISSP-qualified security consultants to help with high-level security architecture and diagnostic jobs.
Progent's online technical support engineers provide exceptional value due to the fact that they possess the real-world experience and have access to the sophisticated technology necessary to resolve the majority of network issues quickly. Efficient support lowers immediate costs since service calls use up fewer billable consulting minutes. Online support also eliminates the expense of sending an engineer to your site. Your company saves even more with incidental costs by minimizing or avoiding system outages and related losses due to business discontinuity, disgruntled customers and vendors, unproductive workers, and distracted executives. Progent's extensive online technical support experience is particularly helpful for organizations that depend on public clouds for vital infrastructure or software such as Azure, Exchange Online, Amazon Web Service, Google Cloud, or where onsite support may not be useful.
Progent's pricing policy for remote support is designed to stretch your network support investment. Progent bills per minute for telephone-based consulting, so you are invoiced just for the services that you actually get. In contrast to typical remote service firms, Progent requires no initialization charge or minimum payments. Progent's one-minute granularity and simple model for billing eliminate situations where fast repairs somehow end up as big invoices. Progent's skill at disposing of technical issues quickly means you spends less money.
Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has refined an array of customized technologies and field-proven processes which promote the highest level of efficiency for online help and repair for computer networks of all sizes. Progent provides protected VPN support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity permits the consultants of Progent's remote service group to connect to your company's network without violating network security.
Progent's proven service database application stores extensive documentation for the support that Progent's customers have been provided. Progent's authorized service personnel have the benefit of the history of services delivered to every client by any Progent consultant. This history of anomalies and fixes is organized as a quickly searchable internal knowledge base that permits Progent's remote technical professionals to communicate their knowledge with the whole team to ensure that the efficiency of Progent's technical support grows over time. Progent's high-level certifications and close associations with major technology companies such as Cisco and Microsoft make available additional vast technical support knowledge bases and allow priority response from vendors' in-house support staff with the result that Progent's online consulting specialists are able to find the best resolutions promptly.
Online support services offered by Progent to customers in Montgomery Alabama include:
Certified MS Windows Support
Progent's Microsoft-certified remote support experts can deliver computer system troubleshooting and IT assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support professionals who can assist your company with a wide range of technology support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
MS Exchange 2019 deployment,
Microsoft Exchange 2016 Server planning and deployment, Exchange 2013 configuration,
Exchange 2010 maintenance,
SharePoint 2019 design and integration, SharePoint 2016 migration expertise, Microsoft Teams integration, Skype for Business migration support, Lync Server 2013 management, and Office Communications Server troubleshooting,
Microsoft Forefront Threat Management Gateway administration and ISA Server 2006 migration, Microsoft SQL Server 2019 migration consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and development and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server training,
Microsoft Office Access Application Development,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a wide range of affordable PC desktop services to help your company to install, integrate, troubleshoot, and manage workstations and notebooks powered by Microsoft Windows. Progent's PC desktop support services include providing Microsoft Windows 10 integration help as well as Microsoft System Center 2012 Configuration Manager design and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune consulting to centralize the management of your PCs along with your cloud-connected tablets and smartphones.
Talk to a Cisco CCIE for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the top recognition for network consultants, and indicates a person's networking knowledge at the expert level. CCIEs can resolve the most complex issues encountered in network infrastructure planning, installation, maintenance, compliance, and repair. Cisco qualified CCIEs work with the highest priority with Cisco's in-house support staff in isolating problems with IOS Software network management tools and developing alternate approaches or locating program patches. CCIEs represent an exceptional value because their deep experience enables them to resolve problems quickly. In common instances, less seasoned consultants can wrestle for many hours or days with identical problems that a CCIE can resolve in minutes. Progent's Cisco CCIE support experts can connect to your environment via sophisticated remote support technology to perform quick, secure, and economical analysis and repair.
Alabma State Contact Information:
Progent offers consulting services and onsite technical support throughout Alabama.
Progent locations in Alabma State
Progent's Cisco CCIEs offer expertise in the entire range of Cisco's industry-leading selection of networking devices by offering services such as:
CISM and CISSP Premier System Security Consultants
Progent's certified CISSP and CISSP-ISSAP cybersecurity experts can provide a range of security services to strengthen the immunity of your Windows, macOS and OS X, Linux, or UNIX network against assaults or help your business to recover quickly after a damaging penetration. Security services offered by Progent include: comprehensive network security audits using utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Solar Winds tools and Netcat; fast cleanup after virus and worm attacks; integrating firewalls; designing safe architectures for remote and mobile connectivity; guarding your messaging system from viruses, spam and directory harvest attacks; and offering round-the-clock proactive monitoring.
Hybrid Cloud Integration
Progent can provide advanced online consulting to help companies of any size integrate their information networks with leading public cloud platforms including Azure and Amazon Web Services (AWS). Progent can help you to design and administer hybrid ecosystems that can include Windows and Linux systems and applications in both cloud-centric systems or in hybrid network models that seamlessly combine on-premises IT assets along with cloud services. To help you to incorporate public cloud services with networks, Progent can provide a variety of public cloud migration services that include Office 365 Exchange Online integration with on-premises Exchange,
Azure hybrid cloud planning and deployment consulting, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud integration expertise. Progent has more than two decades of background delivering advanced consulting services online, and Progent can help you complete your cloud integration initiatives quickly and within your budget.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to specify, automate and verify a consistent workflow for restoring applications and services quickly following a breakdown. SRM supports centrally managed and automated disaster recovery, application mobility, and non-intrusive site relocation, failback and site re-protect. Site Recovery Manager also allows non-disruptive testing for site recovery, upgrades and fixes and can generate reports to confirm complete service recovery, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to assist your organization to plan, configure, test and administer a DR system based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants offer extensive experience of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator (vRO) and vCloud Suite tools for administering private and hybrid cloud environments that deliver maximum uptime, data security, and disaster recovery. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network architect to help your organization to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated in minutes and administered with a high level of automation regardless of the hardware making up the basic IP network.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux experts and macOS and OS X technology specialists offer phone-based support services to address a wide array of computer technologies such as system architecture, email systems, system and operational security, plus UNIX/Linux and Windows integration. For server hardware economization and easy administration in networks that include Linux-based systems with Microsoft Windows, Progent can provide VMware consulting and Citrix expertise. Progent can also help with migration from older systems to MS Windows or Linux solutions. Progent's team-based methodology for resolving network problems promotes fast escalation, when required, to consultants with appropriate expertise to handle challenging situations. This accelerates repair of critical problems, minimizes network downtime, and cuts support expense.
Progent's UNIX and Linux support engineers can provide urgent remote assistance diagnosing anomalies within UNIX, Linux, or Solaris networks based on leading variants of UNIX such as:
Mac OS X
IBM AIX OS
Berkeley UNIX (BSD)
Silicon Graphics IRIX
ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent offers a family of budget-friendly, fixed-price services intended to allow small and mid-size businesses to benefit from the same cutting-edge IT solutions used by many of the industry's top corporations. The ProSight suite of network monitoring and management services addresses all key aspects of modern networking including email protection, security and compliance, automated backup and disaster recovery, network infrastructure management, virtual server hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior-based analysis technology to defend endpoints as well as servers and VMs against new malware assaults such as ransomware and file-less exploits, which easily evade legacy signature-matching AV tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a single platform to address the entire threat lifecycle including protection, identification, mitigation, cleanup, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection services offer economical multi-layer security for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to security threats from all vectors. ProSight ESP offers firewall protection, intrusion alarms, device control, and web filtering via cutting-edge technologies packaged within a single agent managed from a single control. Progent's security and virtualization experts can assist your business to plan and configure a ProSight ESP environment that addresses your company's specific requirements and that allows you achieve and demonstrate compliance with government and industry information security standards. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for immediate attention. Progent's consultants can also help you to set up and test a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable and fully managed service for reliable backup/disaster recovery. For a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup processes and enables rapid recovery of vital data, apps and virtual machines that have become lost or damaged due to hardware failures, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's cloud backup specialists can provide advanced expertise to configure ProSight DPS to be compliant with regulatory requirements like HIPAA, FIRPA, PCI and Safe Harbor and, when needed, can help you to recover your business-critical information. Find out more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of leading data security vendors to provide centralized management and world-class protection for all your inbound and outbound email. The powerful structure of Email Guard managed service integrates cloud-based filtering with a local gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer serves as a first line of defense and keeps the vast majority of threats from reaching your network firewall. This reduces your exposure to external attacks and saves system bandwidth and storage space. Email Guard's on-premises security gateway device adds a deeper level of analysis for incoming email. For outbound email, the on-premises gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and protect internal email that originates and ends inside your corporate firewall. For more details, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map, monitor, reconfigure and debug their connectivity appliances such as routers and switches, firewalls, and access points as well as servers, printers, client computers and other devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that network maps are always current, copies and manages the configuration information of virtually all devices on your network, monitors performance, and sends notices when problems are discovered. By automating tedious network management processes, WAN Watch can cut hours off common tasks like making network diagrams, expanding your network, locating appliances that need critical updates, or resolving performance problems. Find out more about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system running efficiently by tracking the state of vital computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your specified IT management personnel and your Progent consultant so that any potential problems can be addressed before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host set up and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the applications. Because the system is virtualized, it can be ported easily to a different hosting environment without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and safeguard information about your network infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be warned about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your IT documentation, you can eliminate up to half of time thrown away searching for critical information about your IT network. ProSight IT Asset Management features a common repository for holding and sharing all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre planning enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need when you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size businesses to obtain an objective evaluation of the overall health of their information system. Powered by some of the top remote monitoring and management platforms in the industry, and overseen by Progent's certified team of IT experts, ProSight Network Audits show you how well the deployment of your essential infrastructure devices adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI such as a more manageable Active Directory system. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost management, better compliance with information security standards, more efficient utilization of network resources, faster problem resolution, more reliable backup and restore, and less downtime. See more about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone interview with a Progent backup/recovery expert. The interview is intended to evaluate your company's preparedness to stop or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information about your current AV defense and backup platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to create an efficient security and backup environment that aligns with your business needs. For details, refer to The ProSight Ransomware Preparedness Report Service.
Additional Consulting Programs Available from Progent
Progent can provide the skills of world-class remote consulting experts for special information technology projects. Progent's charges for ongoing development or consulting projects are determined according to the level of expertise of the consultants required. Progent's background in these special areas of computer technology allows clients to complete major projects within budget and on schedule. Progent's project-based online consulting services include:
How Your Montgomery Company Can Contact Progent's Remote Technical Support Professionals
Call Center Expertise
Progent's Help Desk service offerings for organizations with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Call Center services, shared Helpdesk services, and Help Desk process consulting.
Progent's Standard Help Desk Services offer small organizations a comprehensive solution that handles all facets of online desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent provides service desk support at a substantial discount off Progent's regular desktop service rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle the most issues.
Progentís Co-managed Help Desk services make it possible for your IT organization to split the load for Help Desk services transparently between your IT staff and Progent's large roster of veteran technical support engineers and subject matter experts. Progentís Help Desk Co-management service is an advanced support solution based on the leading PSA tool for handling service requests, ticket lifecycle, ownership, status tracking, and metrics.
Progent's Call Center staff of veteran network professionals offers your clients in Montgomery Alabama immediate access to an effective technical support resource with extensive experience delivering telephone-based consulting and remote diagnostics for computer environments that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's mission is to give the Help Desk Call Center perception as a key enabler of business productivity, and Progent's intent is to solve instead of merely record IT problems.
- Business Applications Support: Training, Development, and Troubleshooting
Progent's Applications Experts Team can supply phone-based advanced consulting support and training in key application fields including Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also can provide expertise, custom development, and education for Microsoft business applications such as CRM, Project, Office 365 Word, and Office 365 Excel. To find out more information concerning Progent's consulting, programming, and training services, see Progent's Applications Experts Team.
- Centralized and Streamlined Administration of Hybrid Cloud Environments
System Center 2016 centralizes and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2016, Windows 10; seamless integration of mixed-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts can provide world-class online and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and install a new deployment of Microsoft System Center 2016, expand or tune an existing one, migrate efficiently from a prior version of System Center, or troubleshoot your System Center solution.
- Remote IT Infrastructure Monitoring Services
Progent can deliver organizations in Montgomery Alabama remote hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize Operations Manager to suit your environment so that your computer support is proactive rather than reactive. By exposing looming issues before they expand into full-scale emergencies, remote monitoring can ward off stressful and costly information system failures. Progent can also assist with network monitoring products like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X environments, Windows systems, or networks powered by multiple platforms.
To get in touch with Progent about emergency remote expertise with Microsoft Windows, macOS and OS X, or Linux/UNIX networks, visit Progent's Emergency Online Support, phone 1-800-993-9400, or visit Contact Progent.
For companies and new businesses in Montgomery Alabama, Progent's phone-based network support engineers are ready to deliver expert and affordable system support the instant your company requires it. More than a decade of providing online repair services has led to Microsoft Partner status for Progent's consultants and has allowed Progent to acquire world-class troubleshooting skills and to refine remote access tools to repair IT problems rapidly while avoiding the cost and lost productivity associated with on-site support visits.
Even if your Montgomery company works with a local independent consultant or maintains a full time organization that can handle day-to-day computer problems, Progentís Microsoft certified engineers are available to provide an easy and seamless remote extension of your local resources for situations when your regular service personnel either don't have the time or the expertise to resolve unexpected network crises or particularly challenging integration problems.
Features of Progent's Online Network Services for Montgomery Alabama
Progent's phone help, Internet-based repair, network security consulting, and network administration services give businesses in Montgomery Alabama unparalleled leverage for your IT budget. Whether you require occasional phone help and remote troubleshooting or ongoing Help Desk call center services and network management, Progent's professionals can deliver your office enterprise-level network support while permitting you to eliminate the expense and hassle of maintaining a large in-house IT organization. Highlights of Progent's National Remote Support program include:
- Immediate Telephone Contact with Microsoft Premier Experts
Progent's team of Microsoft-certified technicians can deliver immediate and affordable expertise to offices in Montgomery Alabama and is also ideal for customers in more remote areas that have a limited supply of technicians with proven expertise supporting Microsoft's current line of server platforms. All Progent engineers have over 10 years of background integrating Microsoft products. As a Microsoft Certified Partner consulting firm, Progent has access to a wide array of Microsoft support utilities, service information, and continuing education.
- Per Minute Rates to Minimize Expenses
Progent offers online help on a by-the-minute basis, so you are charged only for the support you use. Progent asks for no minimum charge for phone support and requires no monthly retainer for services delivered during regular business hours. This saves you from paying big bills for routine fixes.
- Access to Cisco Network Infrastructure Specialists
Progent's certified experts for Cisco can provide help from on-staff professionals with skill in planning, deploying, and supporting networking solutions powered by Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to build fast, high-availability, and secure infrastructure for local and remote networking.
- Application Experts Group
Progent's basic consulting offerings consist of system integration, MS Exchange Server consulting, system security design, and Help Desk Co-management services. Progent's Experts Team offers in-depth consulting support in specific business applications. Support offered by the Application Experts staff covers:
Dynamics GP/Great Plains Consulting and Programming
Microsoft Office Project and Project Online Support
Office 365 solutions support
Microsoft Office Excel and Office 365 Excel Technical Support and Application Development
Office Word and Microsoft Office 365 Word Help
Business Information (BI) Reporting Development and Troubleshooting
Power BI Consulting Services
UNIX, Linux and Sun Solaris Support
Microsoft SQL Server 2019 integration, MS SQL Server 2017 migration, Microsoft SQL Server 2016 Application Design, and Microsoft SQL Server 2014 Application Programming and Troubleshooting
Oracle Database Administration and Application Programming
MySQL Project Management and Software Design
Apple Mac Support
Amazon Marketplace Web Service Programming
By providing a full service one-stop source for network generalists and application experts, Progent can tailor timely, inexpensive, and comprehensive IT solutions that match the specific requirements of your business.
- State of the Art Remote Connectivity Software
Secure online access permits Progent's support professionals to observe exactly what your users see. This makes it possible to find fast fixes to problems that could otherwise require a costly personal visit. State-of-the-art remote connectivity software and experienced engineers together enable Progent to repair most network issues quickly and economically. Progent is a pioneer in offsite support and automated network monitoring.
- Support for Mainstream VPN Products
Progent supports safe VPN connectivity for gateways from leading VPN vendors including Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN online access enables the engineers at Progent's Technical Response Center to repair your network remotely without weakening system security.
- 24-hour Service for High Network Availability
For companies with mission-critical applications, Progent can provide optional round-the-clock remote technical services. Combined with automated 24x7 server monitoring based on MS Operations Manager 2007, this offering can help produce maximum system availability.
- Help Desk Outsourcing
Progent's Help Desk support programs are intended especially for budget-conscious companies whose clients require immediate access to a Help Desk service with effective telephone support and full escalation capability.
How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's head count, breadth of technical experience, refined remote support tools, and familiarity with enterprise networking enable offices to escape the limitations of excessive reliance on smaller consulting organizations, individual freelance service providers, or over-stretched in-house resources.
Progent adds value by offering:
How Does My Business Start Receiving Online Technical Support from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Premier consultants average longer than ten years of hands-on professional experience, in the trenches of IT service, performing a wide range of technical projects for a large mix of clients. Each Progent support professional shares a proven collection of personal best practices which are incorporated into shared leading practices standards that Progent teaches its support personnel. This guarantees that you get not only expert technical skills, but also a consultant with proven methods for using computer knowledge to repair actual IT problems efficiently.
- Value Pricing
Progent's pricing policy is to bill for remote service and on-site visits by the minute. As a result, you owe only for delivered services. Progent does not demand a higher rate for after-hours or urgent support, and inside California or in areas where Progent offers on-premises service, Progent does not charge for travel time except for urgent calls where on-site time is less than 4 hours. Also, Progent imposes no service activation charge and asks no retainer for support services delivered during regular working hours. Many support firms impose substantial minimum payments or charge for each quarter hour or longer. Progent's fine granularity avoids large invoices for quick repairs so you will not be forced to permit less critical problems to fester.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By teaching clients to deal with problems that are within their comfort zone, Progent can focus on providing hard-to-find services where Progent faces few competitors. Businesses who utilize trusted freelance service providers or who maintain internal IT personnel benefit when Progent transfers knowledge about new technology and proven processes to make their networks more reliable, protected, and efficient.
- Automated Network Monitoring with Microsoft Operations Manager
Progent is one of the few IT service companies to offer round-the-clock system tracking services powered by MS Operations Manager. MS System Center Operations Manager causes your computer support to be anticipatory instead of reactive. By revealing potential problems before they result in lost productivity, system monitoring can save your information network from painful and costly availability disruptions.
To get started with Progent's online help offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, visit Immediate Online Support.