Fast Remote Help for Montgomery Networks
Fast Phone Help for Montgomery NetworksFor organizations in Montgomery or anywhere in Alabama, Progent provides online technical support for computer systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified professionals have delivered online troubleshooting to businesses in all 50 states in the U.S. (Check out recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-qualified engineers to solve challenging networking issues, as well as the services of CISA and CISSP-qualified security experts to handle high-level security architecture and diagnostic jobs.

Progent's online support engineers provide exceptional value due to the fact that they have the real-world background and have access to the advanced tools necessary to resolve most information system problems rapidly. This reduces direct expenses since solutions accumulate minimal chargeable consulting minutes. Online help also avoids the expense of dispatching a consultant to your location. Your company benefits additionally with indirect costs by reducing or eliminating network downtime and associated costs resulting from business discontinuity, upset customers and vendors, unproductive workers, and distracted executives. Progent's advanced online consulting know-how is especially valuable for businesses that are dependent on public clouds for critical network infrastructure or applications such as Microsoft Azure, Amazon Web Service, or Exchange Online, where onsite tech support may not be an alternative.

Progent's billing model for remote support is designed to stretch your IT service investment. Progent charges per minute for phone assistance, so you pay only for the support that you receive. Unlike many online support organizations, Progent imposes no startup charge or minimum job duration. Progent's one-minute billing unit and clean policy for billing prevent situations where fast solutions manage to end up as large invoices. Progent's skill at disposing of problems efficiently means you spends less cash.

Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has refined a collection of optimized tools and field-tested processes that promote the highest degree of effectiveness for remote engineering help and troubleshooting for computer networks of all sizes. Progent offers secure Virtual Private Network support for gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity permits the engineers of Progent's Technical Response Center to communicate with your company's system remotely without compromising network security.

Progent's proven customer support database application stores thorough documentation of the service that Progent's customers have been provided. Progent's authorized engineers have the benefit of the details of services rendered to every Progent customer by any Progent consultant. This history of trouble tickets and responses is stored as a readily accessible internal database that allows Progent's online technical experts to communicate their experiences company-wide to make sure that the quality of Progent's support services grows over time. Progent's high-level accreditations and close relationships with key industry leaders such as Cisco and Microsoft make available additional vast technical support databases and permit fast response from manufacturers' internal support staff with the result that Progent's online service specialists can arrive at the most efficient solutions promptly.

Online technical support services offered by Progent to businesses in Montgomery and anywhere in the state of Alabama include:

Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent provides a family of budget-friendly, fixed-price services intended to enable small and mid-size businesses to utilize the same advanced technology used by some of the world's leading enterprises. The ProSight portfolio of IT management outsourcing services covers all critical facets of modern networking including email protection, security and compliance, automated backup/recovery, network infrastructure monitoring and management, virtual server hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior machine learning technology to defend endpoints as well as physical and virtual servers against modern malware assaults like ransomware and email phishing, which easily get by traditional signature-based AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a unified platform to manage the entire threat lifecycle including protection, infiltration detection, mitigation, cleanup, and post-attack forensics. Key features include single-click rollback using Windows VSS and automatic system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth security for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to security assaults from all vectors. ProSight ESP provides firewall protection, intrusion alarms, device control, and web filtering through cutting-edge technologies packaged within one agent accessible from a unified console. Progent's data protection and virtualization consultants can assist you to design and implement a ProSight ESP deployment that meets your company's unique requirements and that allows you achieve and demonstrate compliance with government and industry data security regulations. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for urgent action. Progent's consultants can also help you to install and test a backup and restore solution such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost end-to-end service for reliable backup/disaster recovery. Available at a fixed monthly price, ProSight Data Protection Services automates your backup processes and allows fast recovery of vital files, apps and VMs that have become unavailable or corrupted as a result of hardware failures, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images/, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery consultants can provide advanced support to configure ProSight DPS to be compliant with government and industry regulatory requirements such as HIPPA, FIRPA, and PCI and, whenever needed, can assist you to recover your business-critical data. Read more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of top information security companies to provide web-based control and comprehensive protection for your email traffic. The hybrid architecture of Email Guard integrates a Cloud Protection Layer with a local security gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The cloud filter acts as a first line of defense and keeps most threats from reaching your network firewall. This reduces your vulnerability to inbound attacks and conserves system bandwidth and storage. Email Guard's on-premises security gateway device provides a further level of inspection for incoming email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends within your security perimeter. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller businesses to map, monitor, enhance and debug their networking hardware like routers and switches, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept current, captures and manages the configuration information of virtually all devices connected to your network, tracks performance, and sends notices when issues are discovered. By automating tedious management activities, ProSight WAN Watch can cut hours off common chores such as network mapping, reconfiguring your network, locating devices that require important software patches, or isolating performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) technology to keep your network running efficiently by checking the state of vital computers that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your designated IT management staff and your Progent consultant so any potential issues can be resolved before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host configured and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the applications. Since the system is virtualized, it can be moved immediately to a different hardware solution without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and safeguard data about your IT infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as half of time thrown away trying to find vital information about your network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether youíre planning improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size organizations to obtain an objective assessment of the overall health of their IT system. Based on some of the top remote monitoring and management platforms available, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits help you see how well the configuration of your core infrastructure assets adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI such as a cleaner Active Directory (AD) environment. Both versions also come with a year of advanced remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with information security regulations, more efficient utilization of network resources, quicker problem resolution, more dependable backup and recovery, and higher availability. See more about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service based on a phone interview with a Progent information assurance expert. The fact-finding interview is designed to help evaluate your organization's ability either to block or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information about your current antivirus tools and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy a cost-effective security and backup system that meets your business needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.

Special Support Services Offered by Progent
Progent offers the services of world-class online consulting professionals for special information technology projects. Progent's rates for longer-term development or consulting tasks are determined according to the level of expertise of the engineers required. Progent's experience with these important areas of information technology allows customers to complete major initiatives within budget and on schedule. Progent's project-based online consulting services include:

  • Call Center Support
    Progent's Help Desk support programs for companies with environments that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Help Desk Call Center outsourcing, virtual Help Desk support services, and Call Center operations consulting. Progent's Help Desk Call Center outsourcing services are a convenient solution for organizations who lack the budget to support an internal Help Desk Call Center but who need fast response from a dependable Help Desk with professional telephone assistance as well as the ability to escalate complex trouble tickets to high-level consultants.

    Progentís Virtual Help Desk is designed for larger companies and serves as a transparent reinforcement of your existing Helpdesk resources. Progent's Virtual Help Desk Call Center can act as a an escalation option to resolve the toughest technical problems, or be ready in hectic circumstances when your ordinary service providers are too busy.

    Progent's Help Desk Call Center team of seasoned information technology professionals offers your computer users in Montgomery or anywhere in the state of Alabama fast assistance from a dependable technical support resource with extensive experience delivering telephone-based support and remote troubleshooting for networks that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's concentration is to give the Help Desk Call Center the reputation as a solid contributor to business performance, and Progent's intent is to solve rather than merely report technical issues.

  • Business Applications Services: Training, Custom Programming, and Integration
    Progent's Applications Consulting Group provides online and in-depth consulting expertise and education in specific application fields that include ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can provide consulting expertise, custom development, and education for familiar Microsoft business applications including Microsoft CRM, Project, Office 365 Word, and Office 365 Excel. To learn more information concerning Progent's consulting, custom development, and education offerings, visit Progent's Business Application Experts Services.

  • Unified and Automated Management of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2016 servers, Windows 10; cohesive management of multi-OS networks that include Linux, Hyper-V and VMware; and better cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide advanced remote and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and configure a new deployment of Microsoft System Center 2016, extend or tune an existing one, migrate smoothly from a previous version of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring Support
    Progent can deliver companies in Montgomery, or anywhere in the state of Alabama, online hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager support. Progent can tune SCOM to accommodate your environment so that your IT support is proactive and automated. By spotting looming problems before they expand into downtime, system monitoring can ward off stressful and costly network crises. Progent can also use system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows environments, or systems powered by a combination of platforms.
How Your Montgomery Company Can Contact Progent's Online Support Professionals
To contact Progent about emergency online help with Microsoft, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Nationwide Phone-Based Help, call 1-800-993-9400, or go to Contact Progent. For companies and new ventures in Montgomery or throughout the state of Alabama, Progent's phone-based network support engineers are ready to deliver professional and economical system help the instant your business needs it. Long experience offering remote tech support has earned Microsoft Partner status for Progent's consultants and has allowed Progent to acquire world-class troubleshooting skills and to refine remote connectivity tools to solve network problems quickly while avoiding the expense and lost productivity that comes with on-site service calls.

Even if your Montgomery business works with a regular independent support technician or employs an in-house IT staff that can deal with the majority of network issues, Progentís Microsoft and Cisco certified consultants are available to provide a convenient and transparent remote expansion of your local resources in cases when your usual IT support personnel either don't have the bandwidth or the knowledge to resolve unexpected system crises or particularly challenging integration projects.

Advantages of Progent's Network Help for Businesses in Montgomery
Progent's remote technical help services allow your Montgomery company to experience the advantages of immediate, expert network support without the cost of managing an in-house IT staff. Your information system will acquire added strategic worth by becoming more reliable, efficient, and secure. Advantages to your business include:

  • Convenient remote extension of your local IT resources
    For most organizations in Montgomery or anywhere in Alabama, nearby computer service providers, whether consisting of outside consultants or an in-house maintenance staff, can take care of typical network issues. On the other hand, major troubles might spring up when your regular support personnel are overstretched or absent, and some problems may be associated with technology that is unfamiliar to your usual support personnel. In these cases, Progent's on-call service professionals give you a convenient, fast, and affordable solution to supplement your local help and to convey valuable information to improve your capability to deal with downstream problems in-house.

  • Reduced Dependence on Freelance Service Providers
    For network support, smaller companies often rely on individual freelance service providers. While freelance service people carry smaller internal costs than larger support companies and can often charge marginally less, they are occasionally overextended, making it impossible to respond rapidly to urgent situations. If a freelance service provider is busy with another customer, sick, on a trip, or in training, the lack of fallback help may force your business to wait for help during an emergency. As your network grows, system downtime and trouble with critical software become more costly. The budget you thought you were conserving on a freelancer can be consumed fast by reduced productivity. Progent offers a reliable source of reserve service expertise to make sure your network is always up and running.

  • Build a Solid Basis for Seamless Expansion
    Businesses typically begin with an IT architecture implemented on a shoestring budget. Lacking a proper framework, slap-dash fixes often get thrown onto an unstable foundation. When a network grows, reliability and expandability problems can hinder the productivity of the organization. Such poorly built environments need careful assessment, intelligent long-term planning, and extensive technical expertise to evolve to a system infrastructure that can provide the stable foundation to handle current business requirements and ease future expansion.

  • Work with Solution Providers Rather Than Technology Resellers
    Smaller organizations need advice and technical education to navigate through an increasingly complicated maze of product options available for promoting business success and enhancing efficiency. They do not need a computer engineer who is attempting to resell a certain vendor's technology. Network support and product sales can result in a scenario where the proposed solution is designed around a predetermined technology rather than the genuine needs of a business. Progent avoids these dilemmas by selling only services rather than products. This enables Progent to align IT consulting with the real interests of clients.

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, breadth of technical background, refined support software, and familiarity with corporate IT enable companies to escape the limitations associated with exclusive reliance on smaller consulting organizations, independent freelance service providers, or over-stretched internal IT help.

Progent adds value by providing:

How Does My Business Start Getting Online Computer Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, visit Immediate Network Support.