Fast and Affordable Remote Help for Montgomery Information Networks
For companies in Montgomery or anywhere in the state of Alabama, Progent provides remote support for information systems powered by Microsoft, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Certified consulting experts have provided remote support to businesses in all 50 states in the U.S. (Check out testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-qualified network specialists to help with complex networking issues, as well as the services of CISSP-accredited security consultants to help with advanced security design and diagnostic issues.
Progent's online technical support engineers provide exceptional leverage because they have the practical experience and have access to the sophisticated tools required to resolve the majority of information system issues rapidly. This lowers immediate expenses because solutions accumulate minimal chargeable consulting minutes. Remote support also eliminates the expense of dispatching a consultant to your site. Your organization benefits even more in incidental costs by minimizing or avoiding network outages and associated losses resulting from business discontinuity, upset clients, unproductive employees, and distracted executives. Progent's extensive online consulting expertise is particularly valuable for businesses that are dependent on public clouds for vital network infrastructure or applications like Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises tech support may not be an option.
Progent's pricing model for remote help is designed to leverage your network support investment. Progent charges on a per-minute basis for telephone-based assistance, so you are invoiced exclusively for the services that you receive. Unlike typical remote support companies, Progent asks for no startup surcharge or minimum job duration. Progent's one-minute granularity and clean policy for billing prevent scenarios where speedy. minor fixes manage to turn into substantial bills. Progent's skill at disposing of technical issues efficiently means you spends less money.
Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has mastered an array of optimized tools and proven processes that allow the maximum level of effectiveness for remote consulting and repair for IT networks of any size. Progent provides secure VPN support for gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology permits the consultants of Progent's online support team to interface to your environment remotely without violating corporate security.
Progent's powerful technical support reporting system maintains comprehensive records describing all support that Progent's clients have been provided. Progent's team engineers have the benefit of the records of assistance provided to each Progent customer by any Progent consultant. This database of issues and responses is organized as a quickly searchable support database that permits Progent's online support engineers to share their experiences company-wide to make sure that the value of Progent's support grows daily. Progent's high-level certifications and close associations with key technology companies such as Cisco and Microsoft open up additional massive technical databases and permit fast response from manufacturers' in-house engineering staff with the result that Progent's online consulting specialists are able to find optimal solutions in the least time.
Online support services available from Progent to companies in Montgomery and throughout the state of Alabama include:
Authorized Windows Experts
Progent's Microsoft-premier online support professionals can provide computer repair and consulting assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the assistance of support professionals who can assist you with a wide variety of platform support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
MS Exchange Server 2019 deployment,
Microsoft Exchange 2016 Server migration, Exchange 2013 integration,
Exchange Server 2010 management,
SharePoint 2019 planning and configuration, SharePoint Server 2016 migration support, Microsoft Skype for Business migration consulting, Lync Server integration, and Office Communications Server troubleshooting,
Microsoft Forefront Threat Management Gateway administration and ISA Server maintenance, Microsoft SQL Server 2019 migration consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server planning,
Microsoft Access Programming,
Small Business Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a wide array of affordable desktop consulting and support services to assist your business to deploy, configure, troubleshoot, and manage desktop PCs and notebooks based on Windows. Progent's PC desktop support services include providing Windows 10 integration help plus System Center 2012 Configuration Manager (SCCM 2012) design and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune integration help to centralize the administration of your desktops along with your web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the top recognition for networking consultants, and validates a person's networking knowledge at the master level. CCIEs know how to resolve even the most stubborn challenges associated with network infrastructure design, installation, management, security, and troubleshooting. Cisco CCIEs operate on a privileged basis with Cisco's in-house support staff in isolating problems with IOS Software network management utilities and coming up with alternate approaches or locating software updates. Cisco qualified CCIEs offer excellent value since their depth of expertise permits them to solve problems quickly. In typical instances, less qualified engineers can wrestle for hours or even days with identical tasks that a CCIE can resolve in a few minutes. Progent's Cisco-qualified CCIE engineers can communicate with your network via the latest remote support tools to perform quick, secure, and economical analysis and remediation.
Progent's CCIEs offer help for the entire range of Cisco's market leading selection of connectivity products by delivering consulting services that include:
CISM and CISSP Premier Network Security Engineers
Progent's qualified CISM and CISSP security and compliance consultants can provide a range of system protection solutions to improve the defenses of your Windows, macOS and OS X, or Linux network against attacks or help your business to recover rapidly after a damaging penetration. Security support services available from Progent include: comprehensive information security and compliance evaluation utilizing tools such as GFI LANguard, EEYE Vulnerability Scanner, and products from Metasploit and Hydra; quick recovery from virus and worm assaults; configuring firewalls; establishing secure techniques for remote and mobile communication; guarding your messaging infrastructure against spam and directory harvest attacks; and instituting round-the-clock network monitoring.
Hybrid Cloud Integration
Progent offers expert online support services to help companies of all sizes integrate their information networks with popular public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help your it team to design and manage cost-effective environments that support Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid topologies that seamlessly combine on-premises IT assets along with public clouds. To help you to incorporate public clouds with physical datacenters, Progent offers a variety of cloud migration support services such as Office 365 integration solutions with on-premises Exchange,
Azure hybrid cloud design and integration consulting, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud planning and integration expertise. Progent has over two decades of experience delivering advanced consulting support remotely, and Progent can make sure you complete your cloud integration projects quickly and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to define, automate and verify a consistent runbook for recovering applications and services rapidly after an outage. SRM supports centrally controlled and automated disaster recovery, application mobility, plus non-intrusive site migration, failback and re-protect. SRM also supports transparent testing for site recovery, upgrades and fixes and can generate reports to confirm complete service recovery, validate Service Level Agreements and demonstrate compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to help your organization to plan, configure, test and administer a disaster recovery solution based on VMware Site Recovery Manager.
Progent's VMware vSphere experts offer in-depth experience of VMware vCloud Director, vRealize Automation, vRO and vCloud used for managing private and hybrid cloud solutions that deliver maximum uptime, data security, and disaster recovery. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network architect to help your organization to build a completely virtualized Software Defined Data Center that can be provisioned or migrated instantly and managed with a high level of automation independent of the physical components making up the underlying network infrastructure.
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux experts and Apple macOS and OS X technology specialists can provide phone-based support services to address a wide range of computer technologies including network infrastructure, email systems, system and operational security, plus UNIX and Windows integration. For server economization and easy administration in environments that include Linux-based systems with Microsoft Windows, Progent can provide VMware vSphere integration and Citrix XenServer support. Progent can also help with transitioning from legacy systems to MS Windows or Linux-based solutions. Progent's team-based approach to solving technical problems enables fast escalation, when required, to consultants with task-relevant experience to handle challenging scenarios. This accelerates solutions of urgent problems, reduces network downtime, and cuts support expense.
Major Linux platforms for which Progent offers expertise include:
ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent provides a selection of affordable, fixed-price services designed to allow small and mid-size businesses to utilize the same advanced technology deployed by many of the world's top corporations. Progent's ProSight portfolio of IT management outsourcing services covers all key facets of information technology such as email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure health monitoring, virtual server hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior-based machine learning tools to defend endpoints and physical and virtual servers against new malware attacks such as ransomware and email phishing, which routinely get by traditional signature-matching AV products. ProSight Active Security Monitoring protects local and cloud-based resources and offers a unified platform to automate the complete threat progression including blocking, infiltration detection, containment, cleanup, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer security for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers firewall protection, penetration alerts, device control, and web filtering through leading-edge tools packaged within a single agent accessible from a unified control. Progent's security and virtualization consultants can assist you to design and configure a ProSight ESP deployment that meets your organization's unique needs and that allows you demonstrate compliance with legal and industry data protection standards. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require immediate attention. Progent's consultants can also help you to set up and verify a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and mid-sized organizations an affordable end-to-end service for secure backup/disaster recovery. Available at a fixed monthly price, ProSight DPS automates and monitors your backup activities and enables fast recovery of critical data, apps and VMs that have become unavailable or damaged as a result of hardware breakdowns, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup specialists can deliver advanced expertise to configure ProSight Data Protection Services to be compliant with regulatory requirements such as HIPPA, FIRPA, and PCI and, whenever necessary, can assist you to restore your business-critical data. Read more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top data security vendors to deliver web-based management and world-class security for your inbound and outbound email. The hybrid architecture of Progent's Email Guard integrates cloud-based filtering with an on-premises gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage. Email Guard's on-premises gateway appliance provides a further layer of inspection for incoming email. For outbound email, the onsite gateway provides AV and anti-spam protection, DLP, and email encryption. The on-premises gateway can also help Exchange Server to track and protect internal email that stays inside your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to diagram, track, optimize and debug their connectivity appliances such as routers, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that network diagrams are always current, copies and manages the configuration of almost all devices on your network, monitors performance, and generates notices when issues are detected. By automating tedious management and troubleshooting activities, WAN Watch can knock hours off common chores such as network mapping, reconfiguring your network, finding appliances that require important software patches, or isolating performance issues. Learn more about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management techniques to keep your network operating at peak levels by checking the health of critical assets that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your designated IT personnel and your Progent engineering consultant so that any looming problems can be resolved before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual host set up and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be ported immediately to an alternate hardware solution without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and protect data about your network infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be warned about upcoming expirations of SSLs or domains. By updating and organizing your IT documentation, you can eliminate as much as 50% of time thrown away looking for critical information about your IT network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether youíre planning improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size organizations to get an objective evaluation of the health of their network. Based on a selection of the leading remote monitoring and management platforms in the industry, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits show you how closely the configuration of your core network assets conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits such as a cleaner Active Directory (AD) environment. Both also come with a year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost network management, better compliance with government and industry security regulations, higher utilization of network assets, faster problem resolution, more dependable backup and restore, and less downtime. See more information about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a phone interview with a Progent information assurance consultant. The fact-finding interview is intended to evaluate your company's ability either to block or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information concerning your existing antivirus tools and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply industry best practices to create an efficient AV and backup/recovery system that aligns with your business needs. For additional information, refer to The ProSight Ransomware Preparedness Report.
Special Support Programs Available from Progent
Progent offers the skills of seasoned online consulting experts for contract information technology programs. Progent's charges for ongoing consulting projects are determined based on the qualifications of the engineers involved. Progent's background in these important areas of computer technology allows clients to execute critical projects within budget and on time. Progent's project-based remote consulting solutions include:
How Your Montgomery Company Can Contact Progent's Online Technical Support Experts
Help Desk Services
Progent's Help Desk support alternatives for organizations with environments based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Help Desk Call Center services, co-managed Help Desk support services, and Help Desk process consulting.
Progent's Standard Help Desk Services offer small businesses a complete service desk solution that handles all facets of remote Level 1 desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent offers call desk services at a significant discount off Progent's regular desktop service rates, and Progent offers the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to handle complex issues.
Progent's Help Desk Call Center consulting support can guide you in building an effective new Help Desk or revamping your existing organization, identifying or customizing Help Desk Call Center software to meet the unique requirements of your business, or providing temporary phone support staff to supplement your existing Help Desk Call Center group during high-demand events like software transitions, major updates, or installing brand new business software.
Progent's Call Center team of seasoned network consultants offers your customers in Montgomery or anywhere in the state of Alabama rapid assistance from a large support group with extensive background offering phone help and online troubleshooting for networks based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's charter is to give the Call Center perception as a significant contributor to company productivity, and Progent's policy is to solve rather than merely record technical issues.
- Applications Services: Education, Development, and Integration
Progent's Applications Consulting staff can supply remote advanced consulting expertise and training in special application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also offers expertise, programming, and education for Microsoft applications such as CRM, Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read more about Progent's expertise, custom programming, and training offerings, see Progent's Applications Experts Group.
- Centralized and Streamlined Administration of Hybrid Cloud Environments
System Center 2016 unifies and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2016, Windows 10; cohesive management of heterogeneous environments that incorporate Linux, Hyper-V and VMware vSphere; and better cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer advanced online and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to design and configure a new deployment of Microsoft System Center 2016, extend or tune your current one, upgrade efficiently from a previous version of System Center, or troubleshoot your System Center solution.
- Remote IT Infrastructure Monitoring and Reporting Services
Progent can deliver companies in Montgomery, or anywhere in the state of Alabama, online hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize Operations Manager to fit your business so that your computer support is proactive and automated. By detecting looming trouble spots before they grow into downtime, automated monitoring can head off inconvenient and expensive information system breakdowns. Progent can also provide help with system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows environments, or networks based on a mix of operating systems.
To contact Progent about urgent remote assistance with Windows, macOS and OS X, or Linux computer systems, visit Progent's Urgent Online Support, telephone 1-800-993-9400, or see Contact Progent.
For businesses and new businesses in Montgomery or anywhere in the state of Alabama, Progent's online network support specialists can deliver effective and cost-effective system support whenever your business requires it. Long experience delivering online tech support has led to Microsoft Partner certification for Progent's consultants and has enabled Progent to develop world-class troubleshooting capability and to fine tune remote connectivity technology to repair IT problems quickly while avoiding the cost and lost time that comes with on-premises service visits.
Even if your Montgomery company has a regular freelance support technician or maintains a full time IT staff that know how to deal with typical network issues, Progentís Microsoft and Cisco certified engineers can provide a convenient and seamless remote extension of your on-site resources for situations when your usual IT support personnel either don't have the time or the knowledge to deal with sudden network crises or especially complex integration projects.
Benefits of Progent's IT Support for Offices in Montgomery
Progent's remote IT consulting services enable your Montgomery business to have the advantages of on-call, enterprise-grade IT support without the cost of managing an in-house IT staff. Your network will acquire added business value by being more reliable, productive, and secure. Advantages to your business include:
- Convenient virtual extension of your on-site IT resources
With most offices in Montgomery and throughout Alabama, local network support resources, whether represented by outside consultants or an in-house IT staff, can solve the majority of network problems. On the other hand, serious problems sometimes spring up when your regular support personnel are too busy or absent, and some trouble may involve IT products that is beyond the scope of your local support technicians. In these instances, Progent's on-call support experts provide an easy, quick, and budget-friendly way to augment your regular resources and to convey useful knowledge to increase your ability to deal with downstream issues in-house.
- Less Dependence on Freelance Service Providers
For IT maintenance, smaller offices often rely on individual freelance consultants. Although freelance consultants carry less overhead than larger support companies and can often charge marginally less, they are occasionally overbooked, making it hard to respond quickly to crisis situations. If a freelance service provider is busy with another customer, ill, on vacation, or in class, the absence of reserve personnel may force your business to go without help during an emergency. As your company expands, system unavailability and problems with critical software are more expensive. The money you thought you were saving on a freelancer can be eaten up fast by lost productivity. Progent offers an on-call source of backup support expertise to insure your IT system remains up and running.
- Build a Solid Basis for Smooth Growth
Businesses typically begin with an information system created on a shoestring budget. Without a strong framework, slap-dash fixes can get thrown onto a shaky foundation. As a company grows, reliability and expandability issues can hinder the productivity of the organization. Such poorly built environments need careful assessment, intelligent strategic planning, and broad-based IT expertise to upgrade to a network infrastructure that can deliver the stable foundation to handle vital business demands and facilitate downstream growth.
- Interact with Solution Providers Instead of Technology Sellers
Smaller businesses need guidance and technical education to negotiate an ever more complex maze of product alternatives available for promoting business growth and enhancing productivity. They do not need a network consultant who is attempting to earn a commission on a certain vendor's products. IT support and product selling can result in a situation where the recommended
solution is designed around a profitable product instead of the true requirements of a client. Progent eliminates these conflicts by offering just services rather than products. This allows Progent to align technical consulting with the best interests of clients.
What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Partner support firm and Progent's staff size, depth of technical background, refined remote support software, and familiarity with corporate IT allow offices to avoid the pitfalls associated with exclusive dependence on smaller consulting organizations, independent freelance service providers, or over-stretched in-house IT help.
Progent stands out by offering:
How Does My Business Begin Receiving Online Technical Help from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Premier Certified consultants average longer than a decade of hands-on professional experience, at the forefront of network service, executing a wide variety of technical projects for a large array of clients. Each Progent support professional shares a refined collection of personal best practices which are combined into company-wide leading practices standards that Progent teaches its consulting team. This ensures that you get not just world-class IT help, but also a support engineer with field-tested approaches for using technical knowledge to fix actual network problems efficiently.
- Value Pricing
Progent's pricing model is to charge for remote support and on-site help per minute. Consequently, you are billed just for delivered services. Progent does not demand a higher rate for after-hours or priority service, and within California or in areas where Progent offers on-site support, Progent does not bill for travel time except for urgent support where on-site work is less than four hours. In addition, Progent applies no startup charge and requires no monthly commitment for support services delivered during normal working hours. Many service firms demand substantial minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity avoids big bills for fast repairs so you won't be tempted to permit minor problems to stay unaddressed.
- Complete Records of Delivered Services
Progent has created a sophisticated support reporting system that records and organizes complete documentation for all delivered support activities. Unlike many freelance consultants or local support organizations who provide minimal documentation or details of services performed, every service provided by Progent is tracked by full documentation. Every Progent staff member has use of the support reports transmitted by every staff member to every client. The practice of documenting and archiving service activity results in more effective support and eliminates a variety of common misfortunes such as when a support customer is virtually held hostage to a consultant who refuses to release the keys to the kingdom.
- Automated Network Monitoring with MS System Center Operations Manager
Progent is one of the few IT service companies to offer round-the-clock remote monitoring services powered by Microsoft System Center Operations Manager. Microsoft Operations Manager allows your computer maintenance to be anticipatory rather than reactive. By revealing potential issues before they result in lost productivity, system monitoring can keep your information network from painful and costly service disruptions.
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, go to Immediate Network Support.