Fast and Affordable Online Help for Montgomery Computer Networks
Immediate Remote Help for Montgomery NetworksFor companies located in Montgomery or anywhere in Alabama, Progent provides online help for information systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified consulting experts have delivered remote troubleshooting to businesses in every state in the United States. (Check out testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-qualified engineers to help with challenging networking problems, as well as the assistance of CISA and CISSP-accredited security consultants to handle high-level security design and diagnostic issues.

Progent's online support experts offer exceptional leverage because they have the practical background and are equipped with the sophisticated tools needed to solve the majority of network problems quickly. This lowers immediate expenses because service calls accumulate minimal billable minutes. Remote help also eliminates the cost of dispatching an engineer to your office. Your organization benefits additionally in indirect costs by minimizing or avoiding system downtime and related losses due to business discontinuity, upset clients, idle workers, and de-focused executives. Progent's extensive remote technical support experience is particularly valuable in environments that rely on public clouds for vital network infrastructure or software such as Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite support may not be an alternative.

Progent's billing model for online help is structured to stretch your IT service investment. Progent charges on a per-minute basis for telephone-based consulting, so you are invoiced just for the services that you receive. In contrast to typical online support organizations, Progent imposes no initialization fee or minimum job duration. Progent's one-minute granularity and simple policy for pricing avoid situations where quick repairs manage to turn into substantial tabs. Progent's penchant for dealing with technical issues efficiently means you spends less cash.

Progent's Remote Consulting and Technical Support Services
Over time, Progent has refined a set of optimized tools and proven processes which permit the maximum degree of efficiency for online consulting and troubleshooting for computer systems of any size. Progent provides safe VPN support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity permits the experts of Progent's Technical Response Center to interface to your environment remotely without compromising network security.

Progent's powerful technical support reporting application keeps extensive records for all service that Progent's customers have been provided. Progent's staff service personnel have access to the details of services delivered to each customer by every Progent consultant. This database of problems and responses is organized as an easily searchable proprietary database that enables Progent's remote technical engineers to share their experiences with the whole team to ensure that the quality of Progent's support improves daily. Progent's high-level certifications and close associations with important vendors such as Cisco and Microsoft make available other vast support knowledge bases and allow priority response from manufacturers' in-house support staff so Progent's online service experts can determine the most efficient resolutions promptly.

Remote services available from Progent to companies in Montgomery and throughout the state of Alabama include:

Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent provides a selection of budget-friendly, fixed-price services intended to allow small and mid-size organizations to benefit from the same cutting-edge technology deployed by many of the industry's top enterprises. Progent's ProSight suite of network monitoring and management services covers all key areas of modern networking including email content filtering, behavioral-based threat defense, cloud-based backup/recovery, infrastructure management, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior-based machine learning tools to defend endpoints and servers and VMs against modern malware assaults such as ransomware and file-less exploits, which easily get by legacy signature-matching AV tools. ProSight ASM protects local and cloud resources and provides a unified platform to automate the complete threat progression including filtering, infiltration detection, mitigation, remediation, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable multi-layer protection for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and responding to security threats from all vectors. ProSight ESP provides firewall protection, intrusion alerts, device management, and web filtering through leading-edge technologies packaged within one agent accessible from a unified control. Progent's security and virtualization experts can assist your business to plan and configure a ProSight ESP deployment that meets your company's unique needs and that allows you demonstrate compliance with government and industry information protection regulations. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require urgent attention. Progent's consultants can also assist your company to install and test a backup and restore system such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable end-to-end solution for secure backup/disaster recovery. For a low monthly rate, ProSight DPS automates and monitors your backup processes and allows fast restoration of vital data, apps and virtual machines that have become lost or corrupted as a result of component breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or to both. Progent's cloud backup specialists can deliver world-class support to set up ProSight DPS to be compliant with regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to recover your critical information. Read more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top data security vendors to deliver centralized management and world-class protection for your email traffic. The powerful architecture of Email Guard integrates a Cloud Protection Layer with a local security gateway device to provide complete protection against spam, viruses, Dos Attacks, DHAs, and other email-based malware. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks the vast majority of threats from making it to your network firewall. This decreases your vulnerability to inbound threats and saves system bandwidth and storage. Email Guard's on-premises gateway appliance adds a deeper layer of inspection for inbound email. For outbound email, the local security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that originates and ends within your security perimeter. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map out, track, optimize and debug their networking hardware like routers, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology diagrams are kept updated, copies and manages the configuration of almost all devices connected to your network, monitors performance, and sends notices when potential issues are detected. By automating complex management and troubleshooting activities, ProSight WAN Watch can cut hours off common chores like network mapping, expanding your network, finding devices that require critical software patches, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system running at peak levels by checking the health of vital computers that drive your information system. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your specified IT staff and your Progent engineering consultant so all potential problems can be addressed before they can impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host configured and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the applications. Since the system is virtualized, it can be ported easily to a different hosting environment without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and protect information about your network infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be alerted about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as half of time wasted searching for critical information about your IT network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents required for managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether youíre planning enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need when you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size organizations to obtain an unbiased evaluation of the overall health of their network. Powered by some of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's certified team of information technology experts, ProSight Network Audits show you how closely the deployment of your core infrastructure assets conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits like a cleaner Active Directory (AD) environment. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler network management, improved compliance with data security requirements, higher utilization of IT assets, faster problem resolution, more dependable backup and restore, and less downtime. Learn more information about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service built around a phone interview with a Progent backup/recovery consultant. The interview is designed to evaluate your company's preparedness to block or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information concerning your current security profile and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy an efficient security and backup system that aligns with your company's needs. For details, visit The ProSight Ransomware Preparedness Report Service.

Additional Support Programs Available from Progent
Progent offers the skills of seasoned online consulting experts for special information technology programs. Billing charges for ongoing consulting tasks are determined according to the qualifications of the engineers involved. Progent's background in these important areas of information technology enables clients to execute critical projects within budget and on time. Progent's project-based online consulting solutions include:

  • Help Desk Expertise
    Progent's Help Desk support alternatives for businesses with environments based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux products include full-service Help Desk Call Center services, shared Help Desk support services, and Help Desk consulting. Progent's Standard Help Desk Services provide smaller businesses a comprehensive service desk solution that manages all aspects of online Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and management reports. Progent provides service desk support at a substantial discount off Progent's normal desktop service rates, and Progent offers the option of fast as-needed escalation to subject matter experts to handle challenging problems.

    Progent's Help Desk Call Center consulting support can assist you in creating an effective new Call Center or enhancing your current one, selecting or customizing Help Desk Call Center software products to address the special needs of your corporation, or providing occasional phone support personnel to work with your internal Call Center team during high-demand scenarios like software transitions, mass upgrades, or rolling out brand new applications.

    Progent's Help Desk Call Center team of seasoned network professionals provides your computer users in Montgomery or anywhere in the state of Alabama rapid access to an effective support group with extensive background offering phone support and remote diagnostics for computer environments powered by Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's charter is to give the Help Desk Call Center perception as a solid enabler of business productivity, and Progent's policy is to resolve instead of just report network issues.

  • Applications Services: Education, Development, and Integration
    Progent's Applications Consulting Team can supply phone-based professional consulting expertise and training in special application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can deliver expertise, customization, and training for familiar Microsoft business applications including CRM, MS Project, Microsoft Office 365 Word, and Office 365 Excel. To learn more information about Progent's expertise, custom development, and training services, go to Progent's Business Application Experts Team.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    System Center 2016 unifies and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2016, Windows 10 clients; cohesive management of multi-OS networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced remote and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to design and install a new deployment of System Center 2016, expand or tune an existing one, upgrade efficiently from a prior version of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent can deliver organizations in Montgomery, or anywhere in the state of Alabama, remote hybrid network monitoring by providing System Center Operations Manager consulting and System Center 2012 Operations Manager troubleshooting and support. Progent can adapt Operations Manager for your environment so that your computer support is proactive rather than reactive. By anticipating looming trouble spots before they cause full-scale emergencies, automated monitoring can ward off inconvenient and costly service failures. Progent can also assist with system monitoring tools such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft Windows systems, or environments powered by a combination of OS platforms.
How Your Montgomery Company Can Contact Progent's Online Support Professionals
To contact Progent about urgent remote support with Microsoft Windows, macOS and OS X, or Linux/UNIX networks, go to Progent's Nationwide Phone-Based Help, telephone 1-800-993-9400, or see Contact Progent. For offices and new ventures in Montgomery or throughout the state of Alabama, Progent's phone-based network support engineers are ready to provide expert and cost-effective IT support the moment your company requires it. Long experience providing remote technical assistance has earned Microsoft Partner status for Progent's consultants and has enabled Progent to acquire world-class troubleshooting skills and to refine online connectivity tools to repair computer problems rapidly while eliminating the cost and lost time that comes with on-premises support visits.

Even if your Montgomery company has a regular freelance consultant or employs a full time IT staff that can deal with day-to-day computer issues, Progentís Microsoft certified consultants are available to offer an easy and transparent virtual expansion of your local resources for situations when your regular service personnel either don't have the bandwidth or the experience to resolve sudden network crises or particularly complicated integration projects.

Benefits of Progent's IT Support for Offices in Montgomery
Progent's remote network troubleshooting services allow your Montgomery organization to experience the advantages of timely, enterprise-level network support without the cost of managing a full-time IT staff. Your network will derive added business worth by being more available, efficient, and secure. Advantages to your company include:

  • Convenient remote expansion of your local support resources
    With most businesses in Montgomery or anywhere in Alabama, nearby network support providers, whether represented by outside consultants or an in-house maintenance staff, can handle the majority of network issues. On the other hand, major troubles may strike when local resources are too busy or unavailable, and some problems may stem from IT products that is beyond the scope of your onsite support technicians. In these instances, Progent's online service professionals give you a convenient, fast, and budget-friendly solution to augment your local resources and to convey useful knowledge to improve your capability to deal with downstream problems in-house.

  • Reduced Reliance on Freelance Consultants
    For IT maintenance, smaller companies often rely on independent freelance service providers. While independent service people have smaller overhead than larger support organizations and can often charge marginally less, they are often overbooked, making it hard to respond rapidly to urgent situations. If an independent service provider is busy with another client, ill, on vacation, or in training, the absence of backup help may require your company to go without assistance during an IT crisis. As your business expands, system downtime and trouble with vital software become more costly. The money you thought you were conserving on an independent can be consumed quickly by reduced productivity. Progent offers an on-call source of reserve support expertise to make sure your network remains up and running.

  • Build a Solid Basis for Smooth Growth
    Companies typically begin with an IT system created on a modest budget. Without a strong infrastructure, slap-dash repairs can get thrown onto a shaky foundation. When a company grows, reliability and expandability problems can hinder the productivity of the business. Such poorly built environments need careful analysis, intelligent strategic planning, and broad-based IT knowledge to upgrade to a network infrastructure that can provide the solid foundation to meet critical business requirements and simplify future growth.

  • Interact with Problem Solvers Instead of Technology Vendors
    Smaller companies need guidance and technical training to navigate through an increasingly complicated maze of product options capable of promoting business success and improving efficiency. Businesses do not need a network consultant who is motivated to resell a specific vendor's technology. IT consulting and product selling can lead to a scenario where the proposed solution is built around a predetermined product rather than the genuine requirements of a business. Progent avoids these conflicts of interest by selling only services instead of products. This allows Progent to align IT expertise with the real interests of clients.

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, depth of IT experience, refined remote support tools, and understanding of enterprise networking enable businesses to avoid the pitfalls of excessive dependence on smaller consulting organizations, individual freelance consultants, or over-stretched internal resources.

Progent stands out by providing:

How Does Our Company Start Receiving Online Computer Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Technical Support.