Immediate Online Support for Montgomery Alabama Computer Networks
For companies in Montgomery Alabama, Progent offers remote support for information systems powered by Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier engineers have provided online troubleshooting to companies in all 50 states in the U.S. (Check out testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified network specialists to handle challenging infrastructure problems, plus the services of CISSP-qualified security consultants to help with high-level security architecture and diagnostic issues.
Progent's online technical support experts provide exceptional leverage due to the fact that they have the real-world experience and are equipped with the advanced tools needed to resolve most network problems rapidly. Efficient support lowers direct expenses because solutions accumulate fewer billable consulting minutes. Online help also eliminates the expense of dispatching an engineer to your site. Your organization saves additionally in indirect costs by minimizing or avoiding system downtime and related losses stemming from business disruption, disgruntled clients, unproductive workers, and de-focused management. Progent's advanced remote consulting expertise is especially helpful for organizations that depend on public clouds for critical network infrastructure or applications such as Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where on-premises tech support may not be an option.
Progent's billing model for online support is structured to leverage your IT service dollar. Progent charges by the minute for telephone-based assistance, so you are invoiced exclusively for the support that you actually get. In contrast to many online support organizations, Progent imposes no service activation charge or minimum payments. Progent's per-minute granularity and clean model for billing eliminate situations where fast repairs somehow turn into substantial tabs. Progent's skill at dealing with technical issues quickly means you saves cash.
Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has refined an array of customized tools and field-proven methodologies which promote the maximum level of efficiency for remote help and repair for information networks of all sizes. Progent provides safe Virtual Private Network support for VPN gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access allows the engineers of Progent's remote service group to connect to your environment without violating system security.
Progent's advanced customer support reporting application includes comprehensive histories of all service that Progent's clients have received. Progent's team engineers have access to the history of support provided to each Progent client by every Progent consultant. This database of trouble tickets and fixes is organized as a readily accessible internal knowledge base that enables Progent's remote technical experts to share their knowledge company-wide to make sure that the quality of Progent's support grows daily. Progent's advanced accreditations and close associations with important vendors including Cisco and Microsoft open up other vast technical support databases and permit fast access to manufacturers' in-house support staff so Progent's remote service experts are able to determine the best solutions promptly.
Remote technical support services provided by Progent to companies in Montgomery Alabama include:
Certified MS Windows Expertise
Progent's Microsoft-premier online support experts can provide computer system problem solving and consulting help for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the expertise of support engineers who can assist your company with a broad variety of platform support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
MS Exchange 2019 Server integration,
Microsoft Exchange Server 2016 migration, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange 2010 maintenance,
SharePoint 2019 planning and integration, SharePoint Server 2016 migration consulting, Microsoft Teams planning and integration, Skype for Business Server planning and deployment support, Lync Server 2013 management, and Office Communications Server troubleshooting,
Forefront TMG administration and ISA Server 2006 migration, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring,
Project Server training,
Microsoft Office Access Application Development,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a broad range of affordable PC desktop support services to help your company to install, integrate, troubleshoot, and manage desktop PCs and laptops powered by Windows. Progent's PC desktop consulting services include offering Windows 10 migration support services as well as Microsoft System Center 2012 Configuration Manager design and deployment, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune consulting to centralize the administration of your PCs and web-facing tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
The Cisco CCIE certification is the premier accreditation for network infrastructure professionals, and certifies a person's network technology skills at the expert level. Cisco CCIEs know how to resolve even the most challenging issues encountered in network planning, deployment, administration, protection, and repair. CCIEs operate closely with Cisco's in-house product support engineers in isolating anomalies with IOS network management utilities and coming up with alternate approaches or identifying program patches. CCIEs are an excellent cost-effectiveness because their deep expertise allows them to fix problems quickly. In common instances, less qualified service providers can wrestle for hours or days with the same tasks that a Cisco CCIE can fix in a few minutes. Progent's Cisco-qualified CCIE engineers can tie into your computer system by means of advanced on-line troubleshooting tools to perform quick, secure, and economical diagnosis and remediation.
Alabma State Contact Information:
Progent offers consulting services and onsite technical support throughout Alabama.
Progent locations in Alabma State
Progent's Cisco-qualified CCIEs offer assistance with all of Cisco's popular selection of connectivity products by providing consulting services that include:
CISSP, ISSAP, and CISM Premier Network Security Engineers
Progent's accredited CISSP and CISSP-ISSAP security and compliance consultants offer a variety of security services to strengthen the defenses of your Windows, Apple macOS and OS X, or Linux network against assaults or assist your business to clean up quickly after a damaging breach. Security consulting services offered by Progent cover thorough data security assessment using utilities such as GFI LANguard, NMAP Port Scanner, and products from Metasploit and Netcat; fast recuperation from virus and worm assaults; installing firewalls; establishing secure architectures for remote and mobile connectivity; protecting your messaging system from spam and directory harvest attacks; and instituting 24x7 network monitoring.
Hybrid Cloud Integration Solutions
Progent offers advanced remote support services to help companies of any size integrate their networks with leading public cloud platforms including Azure and Amazon Web Services. Progent can help your it team to design and administer hybrid environments that can include Windows and Linux systems and applications in either cloud-centric solutions or in hybrid topologies that combine local resources as well as public clouds. To help you to integrate cloud services with networks, Progent can provide a variety of cloud migration services such as Office 365 integration with on-premises installations of Exchange,
Microsoft Azure hybrid cloud design and deployment consulting, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service development and debugging, and Google Cloud Platform integration consulting. Progent has over two decades of experience delivering high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and within your budget.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to orchestrate, automate and verify a repeatable runbook for restoring services rapidly after an outage. SRM provides centrally controlled and automated recovery, application mobility, plus non-disruptive site relocation, failback and site re-protect. SRM also enables transparent testing for disaster recovery, upgrades and fixes and can produce audit reports to confirm full service recovery, validate SLAs and prove DR compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to help your organization to design, configure, test and maintain a disaster recovery system powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants have extensive understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for administering private and hybrid cloud environments that provide high availability, data security, and disaster recovery. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network designer to help your organization to create a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed in minutes and administered with a high level of automation regardless of the physical components used by the basic network infrastructure.
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux consultants and Apple macOS and OS X specialists can provide remote consulting services to cover a broad spectrum of information technologies such as network infrastructure, messaging systems, system and process security, plus UNIX and Microsoft Windows integration. For server hardware economization and simplified management in networks that incorporate Linux and Windows, Progent can provide VMware consulting and Citrix expertise. Progent can also assist with transitioning from older systems to MS Windows or Linux-powered solutions. Progent's team-based methodology for resolving network issues promotes fast escalation, if necessary, to consultants with appropriate expertise to handle challenging situations. This expedites repair of critical problems, reduces lost productivity, and cuts service expense.
Important Linux platforms for which Progent offers expert support include:
ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent offers a family of low-cost, fixed-price services designed to enable small and mid-size businesses to benefit from the same best-of-breed IT solutions deployed by some of the industry's top corporations. The ProSight suite of network monitoring and management services addresses all critical aspects of modern networking such as email protection, threat defense based on machine leaning, automated backup/recovery, network infrastructure management, virtual server hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior analysis technology to defend endpoint devices as well as servers and VMs against new malware assaults like ransomware and file-less exploits, which easily evade legacy signature-matching AV products. ProSight ASM protects on-premises and cloud resources and offers a single platform to automate the entire threat progression including blocking, detection, mitigation, cleanup, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection services offer economical multi-layer security for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alarms, device control, and web filtering via cutting-edge tools incorporated within one agent accessible from a single console. Progent's data protection and virtualization experts can help you to design and implement a ProSight ESP deployment that meets your company's unique requirements and that helps you prove compliance with government and industry information security regulations. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for urgent action. Progent can also assist you to install and verify a backup and disaster recovery system like ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable and fully managed service for reliable backup/disaster recovery. For a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup processes and allows rapid restoration of critical files, applications and VMs that have become lost or damaged due to component breakdowns, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR consultants can deliver world-class expertise to set up ProSight DPS to be compliant with regulatory requirements such as HIPAA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top data security companies to provide web-based management and world-class protection for your email traffic. The powerful structure of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises security gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks the vast majority of threats from reaching your security perimeter. This reduces your exposure to inbound threats and saves system bandwidth and storage space. Email Guard's on-premises security gateway device provides a further layer of inspection for inbound email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also help Microsoft Exchange Server to monitor and protect internal email that originates and ends within your security perimeter. For more information, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller businesses to diagram, monitor, enhance and debug their connectivity hardware such as switches, firewalls, and access points as well as servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network maps are kept updated, copies and displays the configuration of almost all devices connected to your network, tracks performance, and generates notices when potential issues are discovered. By automating tedious management activities, ProSight WAN Watch can knock hours off ordinary tasks like making network diagrams, reconfiguring your network, finding appliances that need critical software patches, or isolating performance issues. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to keep your IT system operating at peak levels by tracking the health of vital computers that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your specified IT management staff and your Progent consultant so all looming problems can be addressed before they can disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure Tier III data center on a fast virtual machine host set up and maintained by Progent's IT support experts. With the ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the apps. Since the environment is virtualized, it can be moved immediately to a different hardware environment without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and safeguard data about your IT infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be warned about upcoming expirations of SSLs or domains. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as 50% of time wasted trying to find vital information about your network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents related to managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre making improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you require when you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size organizations to obtain an unbiased evaluation of the overall health of their information system. Based on a selection of the leading remote monitoring and management tools in the industry, and supervised by Progent's certified group of IT experts, ProSight Network Audits show you how closely the deployment of your essential network devices adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI like a more manageable Active Directory (AD) environment. Both also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with government and industry security standards, more efficient utilization of IT resources, faster problem resolution, more reliable backup and restore, and higher availability. See more about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief phone discussion with a Progent backup/recovery consultant. The interview is intended to help assess your company's ability to block or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information concerning your existing security profile and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply industry best practices to build an efficient security and backup environment that aligns with your business needs. For details, see Progent's ProSight Ransomware Preparedness Report Service.
Special Support Programs Available from Progent
Progent can provide the skills of seasoned online consulting experts for special IT projects. Billing charges for ongoing consulting projects are set based on the level of expertise of the engineers involved. Progent's background in these important fields of computer technology enables clients to complete major projects economically and on schedule. Progent's project-based remote engineering solutions include:
How Your Montgomery Business Can Contact Progent's Online Support Experts
Help Desk Services
Progent's Help Desk service offerings for organizations with environments that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk services, co-managed Helpdesk services, and Helpdesk consulting.
Progent's Standard Help Desk Services offer smaller businesses a complete service desk solution that manages all facets of online Level 1 desktop support from initial requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent offers call desk services at a substantial discount off Progent's normal desktop support rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve challenging issues.
Progent's Call Center consulting expertise can support you in building an effective new Call Center or improving your existing organization, evaluating or enhancing Help Desk software to meet the particular requirements of your company, or providing temporary online personnel to reinforce your internal Call Center resources to handle demanding events like software transitions, mass updates, or installing new business software.
Progent's Help Desk Call Center staff of seasoned information technology experts provides your computer users in Montgomery Alabama rapid assistance from an effective support resource with extensive experience providing phone consulting and online troubleshooting for computer environments based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's mission is to earn the Help Desk Call Center recognition as a key driver of business performance, and Progent's aim is to solve instead of simply document IT problems.
- Business Applications Support: Education, Custom Development, and Troubleshooting
Progent's Applications Consulting Team offers remote professional consulting expertise and education in key application fields such as ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also offers consulting expertise, custom development, and training for Microsoft applications including CRM, Microsoft Office Project, Office 365 Word, and Microsoft Office 365 Excel. To find out additional information concerning Progent's consulting, custom programming, and training offerings, visit Progent's Business Application Experts Team.
- Centralized and Streamlined Management of Hybrid Cloud Environments
System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering advanced support for Windows Server 2016 servers, Windows 10 clients; cohesive management of multi-OS networks that include Linux, Microsoft Hyper-V and VMware; and better cloud support such as tighter integration with Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer advanced online and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to design and configure a new deployment of System Center 2016, expand or tune your current one, upgrade efficiently from an earlier version of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring Support
Progent can deliver businesses in Montgomery Alabama remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can configure SCOM to fit your business so that your network maintenance is proactive and automated. By uncovering possible problems before they expand into network outages, system monitoring can head off stressful and costly network crises. Progent can also utilize network monitoring utilities such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft Windows networks, or networks powered by multiple OS platforms.
To get in touch with Progent about emergency online support with Microsoft, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Emergency Remote Support, phone 1-800-993-9400, or go to Contact Progent.
For offices and new businesses in Montgomery Alabama, Progent's phone-based network support engineers are ready to provide effective and cost-effective IT help the moment your organization requires it. Long experience offering online repair services has led to Microsoft Partner status for Progent's consultants and has enabled Progent to develop world-class troubleshooting capability and to fine tune online connectivity technology to solve computer problems quickly while avoiding the expense and lost time associated with on-site service visits.
Even if your Montgomery office has a regular freelance consultant or employs an in-house organization that know how to handle the majority of computer problems, Progentís Microsoft and Cisco certified engineers can provide an easy and seamless remote expansion of your on-site resources in cases when your regular IT support personnel either don't have the time or the knowledge to handle unexpected network crises or especially complicated integration problems.
Details of Progent's Remote Network Services for Montgomery Alabama
Progent's phone help, Internet-based repair, network security expertise, and system management services give offices in Montgomery Alabama unparalleled leverage for your IT investment. Whether you require occasional telephone support and Internet-based troubleshooting or full-time Help Desk call center services and system administration, Progent's professionals can provide your business world class IT support while allowing you to eliminate the expense and administration overhead of maintaining a full-service in-house IT organization. Key features of Progent's online help services include:
- Immediate Telephone Contact with Microsoft Premier Experts
Progent's staff of Microsoft-certified engineers can provide immediate and affordable expertise to companies in Montgomery Alabama and is also ideal for customers in geographic areas that have a limited supply of technicians with in-depth expertise supporting Microsoft's current family of server technologies. All Progent engineers have over 10 years of experience supporting Microsoft solutions. As a Microsoft Certified Partner consulting company, Progent has the advantage of a broad range of Microsoft support utilities, service information, and continuing education.
- Per Minute Rates to Minimize Expenses
Progent provides online support on a per-minute billing plan, so you are charged only for the services you receive. Progent asks for no minimum fee for online support and requires no ongoing retainer for support services provided during normal working hours. This protects you from paying big invoices for routine repairs.
- Availability of Cisco Certified Network Design Professionals
Progent's registered experts for Cisco offers help from authorized professionals with skill in planning, implementing, and managing networking environments based on Cisco technology. Progent can provide a CCIE or Cisco Certified Network Professional to show you how to create high-speed, reliable, and secure infrastructure for fixed and mobile networking.
- Application Experts Team
Progent's core support offerings include technology integration, Microsoft Exchange Server expertise, corporate security design, and Help Desk Co-management services. Progent's Experts group can provide in-depth consulting support in specific application areas. Support available from the Application Experts Group covers:
Microsoft Dynamics GP/Great Plains Support and Programming
MS Project and Project Online Expertise
Microsoft Office 365 integration support
Microsoft Office Excel and Office 365 Excel Consulting and Application Development
Microsoft Office Word and Microsoft Office 365 Word Support
BI Reporting Consulting and Training
Power BI Integration Consulting
UNIX, Linux and Sun Solaris Help
Microsoft SQL Server 2019 solution design, MS SQL Server 2017 planning and migration, Microsoft SQL 2016 Application Development, and Microsoft SQL Server 2014 Application Programming and Debugging
Oracle Management Support and Software Programming
MySQL Management and Application Design
Apple Mac Integration
Amazon MWS Software Design and Programming
By providing a convenient centralized resource for IT generalists and specialists, Progent is able to deliver timely, affordable, and thorough information technology solutions that address the special requirements of your business.
- Advanced Online Connectivity Tools
Protected online connectivity permits Progent's support experts to observe exactly what your customers see. This makes it possible to produce quick solutions to problems that might otherwise demand an expensive onsite service call. Effective remote access tools and experienced engineers together allow Progent to resolve most IT problems rapidly and economically. Progent is a pioneer in online support and automated network monitoring.
- Support for Popular VPN Gateways
Progent supports secure Virtual Private Network connectivity for gateways from leading VPN vendors such as Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN remote connectivity allows the engineers at Progent's Technical Response Center to repair your system remotely without compromising system security.
- 24x7 Support for Maximum System Uptime
For organizations with line-of-business applications, Progent offers optional round-the-clock remote technical services. Combined with remote 24x7 server monitoring based on Microsoft Operations Manager, this offering can help ensure high system uptime.
- Help Desk Call Center
Progent's Help Desk support programs are intended especially for budget-conscious companies whose clients need instant recourse to a Help Desk Call Center with expert phone support and full escalation ability.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting company and Progent's head count, breadth of technical knowledge, refined support tools, and familiarity with corporate IT enable companies to avoid the limitations of exclusive dependence on smaller consulting organizations, individual freelance service providers, or limited in-house IT help.
Progent stands out by offering:
How Does My Business Start Getting Remote Computer Support from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Premier Certified experts average longer than ten years of real-world professional background, in the trenches of IT service, performing a wide range of technical projects for an extensive mix of businesses. Every Progent consultant shares a refined set of personal best practices which are combined into company-wide best practices standards that Progent teaches its support team. This ensures that you get not just expert technical help, but also a consultant with proven methods for applying technical knowledge to repair real-world network problems quickly.
- Value Pricing
Progent's pricing policy is to bill for phone service and on-premises visits by the minute. Consequently, you are invoiced exclusively for delivered services. Progent does not impose a higher rate for off-hours or emergency service, and inside California or in regions where Progent offers on-premises support, Progent does not charge for travel except for emergency support where on-site work is less than 4 hours. Also, Progent applies no initialization fee and asks no retainer for support services provided during normal working hours. Many service organizations demand large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with big invoices for fast repairs so you will not be forced to allow minor problems to fester.
- Full Documentation of Delivered Services
Progent has developed a comprehensive service reporting system that records and organizes detailed documentation for all delivered support activities. Unlike many freelance consultants or local service organizations who offer minimal documentation or details of services performed, every service provided by Progent is accompanied by full documentation. Each Progent consultant has use of the support reports sent by every staff member to every customer. The discipline of detailing and organizing support activity allows more effective service and eliminates a variety of common misfortunes such as when a support customer is virtually held hostage to a consultant who refuses to release vital service information.
- 24x7 Server Monitoring with MS Operations Manager
Progent is one of the only IT service firms to offer 24x7 system tracking services powered by MS Operations Manager. Microsoft System Center Operations Manager causes your computer maintenance to be proactive instead of reactive. By revealing possible problems before they cause downtime, network monitoring can keep your IT network from stressful and expensive availability disruptions.
To initiate Progent's online help services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, visit Immediate Technical Support.