Fast and Affordable Remote Troubleshooting for Montgomery Computer Networks
For businesses located in Montgomery or anywhere in Alabama, Progent provides online technical support for networks based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified engineers have delivered remote troubleshooting to businesses in every state in the United States. (Check out testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified engineers to handle challenging networking problems, as well as the assistance of CISSP-qualified cybersecurity experts to help with advanced security design and troubleshooting jobs.
Progent's online technical support engineers provide excellent leverage due to the fact that they have the real-world experience and have access to the sophisticated tools required to solve most network issues quickly. Efficient support lowers direct expenses since service calls use up fewer chargeable minutes. Online help also avoids the expense of sending a consultant to your office. Your company benefits additionally in indirect expenses by reducing or eliminating network downtime and related losses stemming from business discontinuity, upset clients, idle workers, and distracted executives. Progent's extensive remote technical support experience is especially valuable in environments that are dependent on public clouds for critical network infrastructure or applications like Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises tech support may not be an alternative.
Progent's pricing model for remote help is structured to leverage your IT service dollar. Progent bills per minute for telephone-based assistance, so you owe just for the services that you actually get. Unlike many remote service firms, Progent requires no service activation charge or minimum job duration. Progent's per-minute billing unit and simple policy for billing eliminate scenarios where speedy. minor fixes somehow end up as big invoices. Progent's penchant for dealing with problems quickly means your business saves money.
Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has refined an arsenal of optimized technologies and field-tested methodologies which permit the maximum level of efficiency for online engineering help and repair for computer networks of any size. Progent offers secure VPN support for VPN gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology enables the experts of Progent's online support team to interface to your computer system remotely without violating system security.
Progent's advanced service database system stores detailed documentation of all support that Progent's customers have received. Progent's authorized engineers have access to the history of services delivered to each Progent client by every Progent engineer. This archive of problems and solutions is stored as an easily retrievable proprietary database that enables Progent's remote technical professionals to communicate their knowledge with the whole team to ensure that the value of Progent's support improves over time. Progent's extensive list of certifications and close relationships with major technology companies such as Cisco and Microsoft open up other massive technical databases and permit quick access to vendors' internal engineering staff with the result that Progent's online consulting experts can arrive at optimal resolutions in the least time.
Online support provided by Progent to companies in Montgomery and anywhere in the state of Alabama include:
Certified Windows Experts
Progent's Microsoft-premier remote service professionals can provide computer system repair and consulting assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the assistance of consulting professionals who can help you with a broad range of technology support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
MS Exchange 2019 integration,
Microsoft Exchange 2016 Server migration, Exchange Server 2013 integration,
Exchange Server 2010 maintenance,
SharePoint Server 2019 planning and configuration, SharePoint 2016 migration and hybrid deployment expertise, Microsoft Skype for Business Server planning and deployment support, Lync Server 2013 management, and Microsoft Communications Server upgrade,
Forefront TMG management and ISA Server 2006 migration, MS SQL Server 2017 consulting,
SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server planning,
Microsoft Office Access Application Development and Troubleshooting,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a broad range of affordable PC desktop support services to assist you company to install, integrate, repair, and administer workstations and notebooks powered by Windows. Progent's PC desktop consulting services cover areas such as offering Microsoft Windows 10 migration support plus System Center 2012 Configuration Manager planning and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune expertise to centralize the management of your desktops and cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
The Cisco Certified Internetwork Expert certification is the top recognition for networking professionals, and indicates a consultant's technical skills at the master level. Cisco-qualified CCIEs know how to handle the most complex problems surrounding network infrastructure planning, installation, maintenance, security, and repair. Cisco qualified CCIEs operate on a privileged basis with Cisco's internal product support engineers in isolating anomalies with IOS Software network management utilities and coming up with alternate approaches or locating program patches. CCIEs are an exceptional cost-effectiveness because their broad expertise allows them to solve problems rapidly. In common cases, less qualified engineers can wrestle for many hours or even days with the same problems that a CCIE can resolve in a few minutes. Progent's Cisco CCIE support experts can interface to your network by means of advanced on-line support tools to provide efficient, secure, and economical analysis and repair.
Progent's CCIEs can provide expertise in the entire range of Cisco's market leading selection of connectivity products. Cisco infrastructure consulting available from Progent includes Cisco ASA Next Generation firewalls with Firepower Services configuration and troubleshooting, Cisco routers configuration and troubleshooting, Cisco Catalyst switch integration and support, Cisco Nexus switch consulting services, Cisco Meraki switches configuration and management, Cisco Unified Communications Manager (CallManager) configuration and technical support, Cisco VoIP phones and IP video desktop phones solutions and wireless IP phones solutions, Cisco Meraki Wi-Fi access point layout and configuration, Aironet Access Points engineering help, Cisco WiFi controllers integration consulting, Cisco Security and VPN engineering support, and SIP and CUBE integration solutions for SIP trunking and Cisco CUBE integration consulting. Progent also offers online and on-premises Wi-Fi site surveys to assist you to modernize your Wi-Fi ecosystem.
CISSP, ISSAP, and CISM Certified Network Security Professionals
Progent's certified CISM, CISSP, and CISSP-ISSAP cybersecurity consultants can provide a variety of system protection solutions that can enhance the safety of your Windows, macOS and OS X, Linux, or UNIX network against assaults or assist you to clean up quickly after a serious penetration. Security solutions offered by Progent cover in depth network security analysis utilizing tools such as GFI LANguard, EEYE Vulnerability Scanner, and software from Metasploit and Nikto; quick recuperation from malicious attacks; installing firewalls; building secure mechanisms for remote and mobile communication; guarding your messaging system against viruses, spam and directory harvest attacks; and establishing 24x7 network monitoring.
Hybrid Cloud Integration Solutions
Progent offers expert online support services to help organizations of all sizes integrate their networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can help you to plan and administer hybrid environments that can include Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid topologies that seamlessly combine on-premises IT assets as well as public cloud services. To assist you to integrate cloud services with networks, Progent can provide a range of cloud migration services that include Office 365 integration with on-premises Exchange,
Microsoft Azure hybrid cloud design and integration consulting, Amazon AWS hybrid cloud integration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of background delivering high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration projects on schedule and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you define, automate and verify a repeatable process for recovering applications and services quickly following an outage. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, plus non-disruptive site migration, failback and site re-protect. SRM also allows non-intrusive testing for disaster recovery, upgrades and patches and can generate reports to confirm complete service recovery, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent offers the skills of a VCDX certified VMware SRM consultant to help your organization to plan, deploy, test and manage a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts offer in-depth experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRO and vCloud Suite used for administering private and hybrid cloud solutions that deliver maximum uptime, security, and application mobility. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network designer to assist you to build a fully virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and administered with a high degree of automation regardless of the physical components used by the underlying network infrastructure.
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux experts and macOS and OS X specialists offer online consulting services to address a wide array of information technologies including system infrastructure, messaging solutions, system and operational security, plus UNIX/Linux and Microsoft Windows integration. For server hardware consolidation and simplified management in environments that combine Linux-based systems and Windows, Progent offers VMware consulting and Citrix expertise. Progent can also assist with migration from older systems to Microsoft Windows or Linux solutions. Progent's group-oriented methodology for resolving technical issues promotes quick escalation, if necessary, to engineers with task-relevant experience to handle complex situations. This expedites repair of urgent problems, reduces network downtime, and cuts service costs.
Major Linux versions for which Progent offers expertise include:
Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent provides a selection of low-cost, fixed-price managed services intended to enable small and medium-size organizations to utilize the same cutting-edge technology used by many of the world's leading enterprises. The ProSight portfolio of IT management outsourcing services addresses all key areas of information technology including email protection, security and compliance, cloud-based backup and disaster recovery, network infrastructure health monitoring, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior analysis tools to guard endpoints and physical and virtual servers against modern malware attacks like ransomware and email phishing, which easily get by legacy signature-based anti-virus products. ProSight Active Security Monitoring protects local and cloud-based resources and provides a single platform to manage the complete threat lifecycle including protection, detection, mitigation, remediation, and forensics. Top capabilities include single-click rollback with Windows VSS and real-time system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Filtering
ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth security for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint management, and web filtering through leading-edge tools incorporated within a single agent managed from a single control. Progent's data protection and virtualization experts can help you to plan and implement a ProSight ESP deployment that meets your organization's specific requirements and that allows you achieve and demonstrate compliance with legal and industry information security standards. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for urgent action. Progent can also help you to install and verify a backup and restore system such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and mid-sized organizations a low cost and fully managed solution for secure backup/disaster recovery. For a low monthly cost, ProSight DPS automates your backup processes and allows rapid restoration of vital data, applications and virtual machines that have become unavailable or corrupted as a result of component breakdowns, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's BDR consultants can provide world-class support to set up ProSight DPS to to comply with government and industry regulatory standards like HIPPA, FIRPA, and PCI and, when needed, can help you to recover your critical information. Read more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading information security vendors to deliver centralized control and comprehensive protection for all your email traffic. The hybrid architecture of Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer acts as a first line of defense and blocks the vast majority of unwanted email from making it to your network firewall. This decreases your vulnerability to external attacks and conserves network bandwidth and storage space. Email Guard's on-premises gateway device provides a further layer of inspection for incoming email. For outbound email, the onsite gateway provides AV and anti-spam protection, DLP, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends within your corporate firewall. For more details, see Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map, track, reconfigure and debug their networking appliances like routers, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that network diagrams are kept updated, copies and displays the configuration information of almost all devices on your network, tracks performance, and generates alerts when problems are discovered. By automating complex management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary tasks like making network diagrams, expanding your network, locating devices that require critical software patches, or isolating performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management technology to help keep your network operating at peak levels by tracking the state of critical assets that drive your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your designated IT management staff and your assigned Progent consultant so that all looming problems can be addressed before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host configured and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the applications. Since the system is virtualized, it can be moved easily to a different hardware environment without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and protect information about your IT infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be warned about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your network documentation, you can save as much as 50% of time wasted trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether youíre making enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require the instant you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size organizations to get an unbiased evaluation of the health of their information system. Powered by a selection of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits show you how closely the deployment of your essential infrastructure assets conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits such as a cleaner Active Directory environment. Both also come with a year of advanced remote network monitoring and management. Advantages can include simpler network management, better compliance with information security standards, higher utilization of IT resources, faster problem resolution, more reliable backup and recovery, and higher availability. Learn more about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone interview with a Progent information assurance consultant. The interview is designed to evaluate your organization's ability either to stop or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information concerning your current antivirus tools and backup system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply industry best practices to create an efficient AV and backup system that aligns with your company's requirements. For more information, refer to The ProSight Ransomware Preparedness Report Service.
Special Support Services Offered by Progent
Progent can provide the services of world-class online consulting experts for special information technology programs. Billing rates for ongoing consulting tasks are determined according to the qualifications of the consultants involved. Progent's background in these important areas of computer technology allows clients to complete major projects economically and on schedule. Progent's special online consulting solutions include:
How Your Montgomery Company Can Contact Progent's Online Service Professionals
Call Center Support
Progent's Help Desk Call Center programs for businesses with environments based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Help Desk services, shared Helpdesk support services, and Call Center consulting.
Progent's Standard Help Desk Services offer small businesses a comprehensive solution that manages all aspects of remote desktop support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and management reports. Progent provides call desk services at a substantial discount off Progent's normal desktop service rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to handle challenging problems.
Progentís Help Desk Co-management services allow your IT organization to share responsibilities for Help Desk support seamlessly between your in-house IT staff and Progent's large roster of certified technical support engineers and matter experts (SMEs). Progentís Help Desk sharing service is an advanced service desk solution based on the top professional services automation (PSA) platform for managing end-user service requests, ticketing, responsibility, progress tracking, and reporting.
Progent's Help Desk Call Center team of experienced information technology professionals gives your workers in Montgomery or anywhere in the state of Alabama quick access to a large network service resource with substantial experience providing phone help and remote diagnostics for IT systems based on Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's focus is to earn the Help Desk perception as a solid enabler of business performance, and Progent's aim is to fix and not just document network problems.
- Business Applications Services: Education, Development, and Troubleshooting
Progent's Applications Consulting staff offers remote advanced engineering support and education in specific business application fields such as ERP, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can provide consulting expertise, programming, and training for Microsoft business applications such as CRM, Microsoft Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out more about Progent's expertise, custom programming, and training offerings, visit Progent's Business Application Experts Group.
- Centralized and Streamlined Management of Hybrid Cloud Environments
System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2016, Windows 10; cohesive management of mixed-OS environments that include various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants offer advanced remote and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to plan and configure a new implementation of Microsoft System Center 2016, extend or optimize an existing one, migrate efficiently from an earlier release of System Center, or troubleshoot your System Center environment.
- Online Hybrid Network Monitoring and Reporting Support
Progent can deliver businesses in Montgomery, or anywhere in the state of Alabama, online hybrid network monitoring by providing System Center Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can adapt SCOM to accommodate your environment so your network support is proactive and automated. By anticipating potential issues before they expand into network outages, proactive monitoring can avoid stressful and expensive network breakdowns. Progent can also deploy system monitoring utilities such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft Windows systems, or environments that support a mix of platforms.
To get in touch with Progent about emergency remote assistance with Microsoft, Apple macOS and OS X, or Linux computer systems, visit Progent's Emergency Online Help, call 1-800-993-9400, or go to Contact Progent.
For organizations and new businesses in Montgomery or anywhere in the state of Alabama, Progent's phone-based network support specialists are ready to deliver professional and economical system support the moment your organization requires it. More than 15 years of delivering remote tech support has led to Microsoft Partner certification for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting skills and to fine tune online access tools to solve network problems rapidly while eliminating the expense and lost time that comes with on-premises support calls.
Even if your Montgomery organization has a regular freelance consultant or maintains a full time organization that know how to handle ordinary computer problems, Progentís Microsoft certified engineers can provide a convenient and transparent virtual extension of your on-site resources for situations when your usual IT support personnel either lack the time or the experience to fix unexpected system emergencies or especially tough integration problems.
Benefits of Progent's IT Support for Companies in Montgomery
Progent's online IT consulting services allow your Montgomery organization to experience the benefits of on-call, enterprise-class IT support without the expense of maintaining an in-house IT staff. Your information system will derive added strategic worth by being more available, efficient, and secure. Benefits to your business include:
- Seamless virtual expansion of your on-site support resources
For most offices in Montgomery or anywhere in Alabama, local computer service providers, whether represented by independent consultants or an in-house IT staff, can take care of the majority of network issues. However, IT crises may spring up when your regular resources are too busy or unavailable, and some trouble may involve technology that is beyond the scope of your local service people. In these instances, Progent's online service specialists offer an easy, quick, and budget-friendly way to supplement your regular help and to transfer useful information to improve your capability to resolve downstream issues locally.
- Reduced Dependence on Individual Consultants
For IT maintenance, smaller offices commonly depend on individual freelance service providers. While independent service people carry less overhead than big service companies and can often charge lower rates, they are occasionally overbooked, making it difficult to respond quickly to urgent situations. If a freelance consultant is busy with another customer, sick, on vacation, or in training, the lack of fallback help may require your company to go without help during an emergency. As your company expands, system downtime and trouble with vital applications become more costly. The budget you thought you were saving on a freelancer can be eaten up fast by lost productivity. Progent offers an on-call source of reserve support experts to insure your network is always up and running.
- Create a Solid Basis for Seamless Expansion
Companies often begin with an IT architecture created on a shoestring budget. Lacking a scalable framework, slap-dash repairs can get thrown on top of a shaky foundation. When a company grows, stability and expandability problems can hinder the productivity of the organization. Such badly designed environments need careful analysis, smart long-term planning, and extensive IT expertise to upgrade to a network infrastructure able to deliver the stable foundation to meet current business demands and ease future expansion.
- Work with Problem Solvers Rather Than Product Vendors
Smaller businesses require guidance and technical education to navigate through an ever more complex array of technology options available for promoting business success and enhancing productivity. These companies do not need a network consultant who is motivated to resell a specific vendor's technology. Network support and product selling can lead to a situation where the recommended
solution is designed around a predetermined product instead of the true requirements of a client. Progent avoids these conflicts of interest by selling only services instead of products. This allows Progent to align technical consulting with the best interests of clients.
What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support company and Progent's staff size, range of technical expertise, refined remote support software, and understanding of corporate IT allow businesses to avoid the limitations associated with exclusive dependence on smaller consulting firms, individual freelance consultants, or limited internal IT help.
Progent adds value by providing:
How Does My Business Begin Receiving Remote Network Support from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Premier Certified experts average more than a decade of hands-on industry background, at the front lines of IT support, executing a broad range of technical projects for a large mix of businesses. Each Progent support professional shares a refined set of personal best practices which are combined into company-wide best practices standards that Progent teaches its consulting staff. This means that you get not only expert technical skills, but also a support engineer with field-tested approaches for using technical knowledge to fix real-world IT problems rapidly.
- Value Pricing
Progent's pricing model is to charge for online support and on-site help by the minute. As a result, you are invoiced only for received support. Progent does not demand a higher rate for off-hours or emergency service, and within California or in areas where Progent provides on-premises support, Progent does not charge for travel time except for urgent support where on-site work is less than 4 hours. In addition, Progent imposes no service activation fee and asks no monthly commitment for support services delivered during normal working hours. Many service organizations impose substantial minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity eliminates big bills for fast solutions so you will not be forced to permit less critical problems to stay unaddressed.
- Complete Documentation of IT Services
Progent has created a sophisticated support reporting system that stores and organizes detailed documentation for all billed services. Unlike some independent consultants or local support organizations who offer minimal documentation or details of services performed, each service provided by Progent is tracked by comprehensive documentation. Each Progent staff member has access to the service documentation transmitted by each consultant to each customer. The practice of detailing and archiving service records results in more efficient service and eliminates a slew of typical problems such as when a service client is effectively held captive to a consultant who refuses to let go of the keys to the kingdom.
- Automated Server Monitoring with MS System Center Operations Manager
Progent is one of the only consulting companies to provide 24x7 network monitoring services based on MS Operations Manager. Microsoft Operations Manager allows your network support to be anticipatory rather than reactive. By uncovering potential problems before they cause downtime, system monitoring can keep your information network from painful and costly service losses.
To initiate Progent's online help services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, go to Immediate Network Support.