Fast Remote Troubleshooting for Montgomery Networks
For businesses in Montgomery or anywhere in the state of Alabama, Progent offers online help for information systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have provided remote troubleshooting to companies in every state in the U.S. (Check out recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-qualified engineers to help with challenging infrastructure problems, plus the services of CISSP-certified cybersecurity consultants to handle advanced security design and diagnostic jobs.
Progent's online support experts provide exceptional value because they have the practical background and have access to the advanced tools necessary to resolve most network problems quickly. This reduces immediate expenses because service calls require fewer chargeable minutes. Online support also eliminates the expense of sending an engineer to your office. Your organization saves even more with indirect expenses by reducing or avoiding system outages and associated losses stemming from business disruption, disgruntled clients, unproductive employees, and distracted executives. Progent's advanced remote consulting know-how is particularly valuable for organizations that depend on public clouds for critical network infrastructure or software like Azure, Amazon Web Service, or Exchange Online, where on-premises support may not be an alternative.
Progent's billing model for online help is structured to stretch your IT service investment. Progent bills by the minute for phone consulting, so you are invoiced exclusively for the services that you actually get. In contrast to many remote support organizations, Progent asks for no initialization surcharge or minimum job duration. Progent's per-minute billing unit and simple policy for billing eliminate situations where fast fixes manage to turn into major tabs. Progent's penchant for disposing of technical issues quickly means you saves cash.
Progent's Online Consulting and Technical Support Services
Over time, Progent has refined an arsenal of optimized tools and field-proven methodologies which allow the highest level of effectiveness for remote technical support and troubleshooting for information systems of all sizes. Progent offers secure VPN support for gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology enables the staff of Progent's online support team to link to your company's computer system remotely without compromising corporate security.
Progent's sophisticated service reporting application maintains thorough documentation for all service that Progent's customers have received. Progent's authorized engineers have access to the history of support delivered to every customer by any Progent engineer. This history of problems and resolutions is stored as an easily retrievable proprietary database that enables Progent's remote technical engineers to communicate their knowledge company-wide to ensure that the quality of Progent's technical support improves over time. Progent's extensive list of certifications and close relationships with major technology companies such as Cisco and Microsoft open up additional extensive technical knowledge bases and allow fast access to vendors' internal engineering staff with the result that Progent's remote service specialists can determine optimal resolutions quickly.
Remote technical support services offered by Progent to companies in Montgomery and throughout the state of Alabama include:
Authorized MS Windows Expertise
Progent's Microsoft-expert online support engineers offer computer system repair and IT support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support professionals who can help you with a wide range of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
MS Exchange 2016 Server planning and deployment, Exchange Server 2013 consulting,
Exchange Server 2010 monitoring and support,
SharePoint Server application development, SharePoint Server 2016 migration expertise, Skype for Business Server migration support, Lync Server 2013 management, and Office Communications Server troubleshooting,
Microsoft Forefront Threat Management Gateway 2010 management and ISA Server maintenance, Microsoft SQL Server 2017 expertise,
Microsoft SQL Server 2016 migration and development and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Access Development and Training,
SBS Server consulting, and
Windows Essentials migration and cloud integration.
Progent in addition offers a broad range of affordable PC desktop consulting and support services to assist your business to install, integrate, repair, and manage workstations and notebooks based on Windows. Progent's PC desktop consulting services include offering Windows 10 integration assistance as well as System Center 2012 Configuration Manager (SCCM 2012) design and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Intune consulting to streamline the management of your PCs and cloud-connected mobile devices.
Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert certification is the top recognition for network infrastructure engineers, and certifies a person's technical skills at the master level. Cisco-qualified CCIEs can deal with even the most challenging problems encountered in network infrastructure design, installation, administration, compliance, and troubleshooting. Cisco CCIEs operate closely with Cisco's internal support staff in analyzing anomalies with Cisco IOS network management tools and coming up with alternate approaches or locating program patches. CCIEs offer exceptional cost-effectiveness because their broad expertise enables them to fix problems quickly. In common cases, less qualified engineers can wrestle for hours or even days with the same problems that a CCIE can dispose of in minutes. Progent's Cisco CCIE support experts can interface to your network via state-of-the-art remote troubleshooting tools in order to provide quick, safe, and affordable analysis and remediation.
Progent's Cisco-qualified CCIEs can provide assistance with the complete line of Cisco's popular family of networking devices. Cisco networking consulting offered by Progent includes ASA Next Generation firewalls with Firepower Services integration and debugging, Cisco routers consulting, Catalyst switch consulting services, Nexus switch support, Cisco Meraki switches configuration and management, Cisco Unified Communications Manager and CallManager configuration and troubleshooting, Cisco VoIP phones and IP video desktop phones support and wireless VoIP phones integration, Cisco Meraki Wi-Fi access point planning and configuration, Cisco Aironet APs planning and integration expertise, Cisco WiFi controllers consulting, Cisco VPN Integration expertise, and SIP and CUBE integration solutions for SIP PSTN trunks and Cisco CUBE integration consulting. Progent also offers remote and onsite wireless site surveys to assist you to optimize your Wi-Fi infrastructure.
CISM and CISSP Certified Network Security Experts
Progent's qualified CISM, CISSP, and CISSP-ISSAP security and compliance experts can provide a range of security solutions that can enhance the safety of your Windows, macOS and OS X, Linux environment against internal or external threats or assist your business to recuperate rapidly following a damaging breach. Security solutions available from Progent cover in depth data security and compliance audits using tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Solar Winds tools and Hydra; quick recovery from malicious assaults; configuring firewalls; designing safe mechanisms for off-site and mobile communication; guarding your email infrastructure from spam and DHA attacks; and establishing 24x7 network monitoring.
Progent offers advanced remote support to help organizations of all sizes connect their IT infrastructure with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can assist you to design and manage cost-effective environments that can include Windows and Linux systems and apps in either cloud-based solutions or in hybrid network models that seamlessly combine on-premises resources along with cloud services. To help you to incorporate cloud services with networks, Progent offers a range of cloud migration support services that include Office 365 integration with on-premises Exchange,
Microsoft Azure hybrid cloud planning and deployment consulting, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of experience providing high-level consulting services remotely, and Progent can make sure you complete your cloud migration initiatives quickly and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to orchestrate, automate and verify a repeatable process for recovering services rapidly after a breakdown. Site Recovery Manager provides centrally managed and automated recovery, application mobility, plus non-disruptive site migration, failback and site re-protect. SRM also enables non-intrusive testing for disaster recovery, upgrades and fixes and can produce audit reports to verify full service recovery, validate Service Level Agreements and demonstrate compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to plan, deploy, test and maintain a disaster recovery solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere consultants have in-depth experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite tools for administering private and hybrid cloud environments that deliver high uptime, data security, and disaster recovery. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network architect to assist you to plan and deploy a fully virtualized Software Defined Data Center that can be set up or migrated in minutes and administered with a high degree of automation regardless of the hardware used by the underlying network infrastructure.
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux experts and macOS and OS X technology specialists can provide online support services to cover a wide range of information technologies including system infrastructure, messaging solutions, system and process security, plus UNIX and Windows coexistence. For server economization and simplified administration in networks that incorporate Linux with Windows, Progent offers VMware consulting and Citrix support. Progent can also assist with transitioning from legacy applications to Windows or Linux-powered environments. Progent's group-based methodology for resolving network problems promotes quick escalation, if necessary, to consultants with appropriate expertise to handle challenging situations. This accelerates solutions of critical problems, minimizes lost productivity, and lowers support costs.
Major Linux platforms for which Progent can provide expertise include:
Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent offers a selection of affordable, flat-rate managed services intended to allow small and mid-size businesses to utilize the same advanced technology deployed by some of the world's leading corporations. The ProSight series of IT management outsourcing services covers all critical areas of modern networking including email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure health monitoring, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior analysis tools to guard endpoints and physical and virtual servers against new malware assaults like ransomware and email phishing, which easily evade traditional signature-based AV products. ProSight ASM safeguards local and cloud-based resources and provides a single platform to automate the complete malware attack progression including filtering, detection, containment, cleanup, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) services offer affordable in-depth security for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint control, and web filtering through cutting-edge tools incorporated within one agent managed from a single console. Progent's security and virtualization experts can help your business to design and configure a ProSight ESP deployment that meets your company's specific requirements and that allows you prove compliance with government and industry information protection standards. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for urgent action. Progent's consultants can also assist you to set up and test a backup and disaster recovery system such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and mid-sized organizations a low cost end-to-end solution for secure backup/disaster recovery. Available at a fixed monthly cost, ProSight Data Protection Services automates your backup processes and allows rapid recovery of critical data, applications and VMs that have become lost or damaged due to hardware failures, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's backup and recovery consultants can provide world-class expertise to configure ProSight Data Protection Services to to comply with regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to restore your critical information. Read more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the technology of top information security companies to provide web-based management and world-class protection for all your email traffic. The hybrid architecture of Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of threats from reaching your network firewall. This reduces your vulnerability to inbound threats and conserves network bandwidth and storage. Email Guard's onsite security gateway device provides a deeper level of inspection for incoming email. For outbound email, the on-premises gateway offers AV and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also assist Exchange Server to track and protect internal email traffic that stays inside your corporate firewall. For more details, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to map, monitor, enhance and debug their networking appliances such as switches, firewalls, and wireless controllers plus servers, endpoints and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept updated, copies and displays the configuration information of almost all devices on your network, tracks performance, and generates alerts when potential issues are discovered. By automating time-consuming management processes, ProSight WAN Watch can knock hours off common chores such as network mapping, expanding your network, locating devices that need critical updates, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your network running at peak levels by tracking the state of vital computers that drive your business network. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your specified IT staff and your assigned Progent engineering consultant so all looming problems can be resolved before they can impact your network Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure Tier III data center on a fast virtual host configured and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the apps. Because the environment is virtualized, it can be ported immediately to a different hosting environment without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and safeguard data related to your network infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be warned about impending expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT documentation, you can save as much as 50% of time thrown away searching for critical information about your network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre planning enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size organizations to obtain an unbiased evaluation of the overall health of their network. Powered by some of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified group of information technology experts, ProSight Network Audits show you how well the configuration of your essential network devices adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits like a cleaner Active Directory (AD) system. Both versions also include one year of advanced remote network monitoring and management. Benefits can include simpler management, improved compliance with information security requirements, more efficient utilization of IT resources, faster problem resolution, more reliable backup and recovery, and increased uptime. See more about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief discussion with a Progent backup/recovery expert. The fact-finding interview is intended to help assess your organization's preparedness either to stop or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information about your current AV defense and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow best practices to build a cost-effective security and backup system that meets your business requirements. For additional information, see The ProSight Ransomware Preparedness Report Service.
Additional Consulting Programs Available from Progent
Progent offers the services of seasoned remote consulting experts for contract IT programs. Billing charges for longer-term consulting projects are determined based on the level of expertise of the consultants required. Progent's experience with these important fields of information technology enables customers to complete major initiatives economically and on schedule. Progent's special online engineering solutions include:
How Your Montgomery Business Can Contact Progent's Online Service Experts
Call Center Support
Progent's Call Center programs for organizations with environments based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk Call Center services, co-managed Help Desk services, and Call Center operations consulting.
Progent's Standard Help Desk Services offer small businesses an end-to-end service desk solution that handles all aspects of remote Level 1 desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent provides call desk services at a substantial discount off Progent's regular desktop support rates, and Progent can provide the additional option of fast as-needed escalation to Level 2 and Level 3 experts to handle challenging issues.
Progentís Help Desk Co-management services allow your business to split responsibilities for Help Desk services seamlessly between your in-house IT team and Progent's large roster of veteran technical support technicians and matter experts (SMEs). Progentís Co-managed Help Desk service is a collaborative support solution built around the top PSA platform for managing service requests, ticketing, ownership, status tracking, and reporting.
Progent's Call Center staff of seasoned information technology consultants gives your customers in Montgomery or anywhere in the state of Alabama immediate communication with an effective network service resource with years of background providing phone consulting and remote diagnostics for networks powered by Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's concentration is to give the Call Center recognition as a key enabler of business productivity, and Progent's policy is to resolve and not just annotate network issues.
- Applications Services: Education, Programming, and Integration
Progent's Applications Consulting Team provides online advanced consulting expertise and education in special business application areas including ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver expertise, programming, and education for popular Microsoft business applications including Microsoft CRM, Project, Microsoft Office 365 Word, and Office 365 Excel. To learn additional information concerning Progent's consulting, customization, and training services, see Progent's Applications Experts Services.
- Centralized and Streamlined Management of Hybrid Cloud Environments
System Center 2016 unifies and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2016, Windows 10; seamless management of mixed-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer world-class remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to plan and configure a new implementation of System Center 2016, expand or tune an existing one, migrate efficiently from a prior release of System Center, or debug your System Center environment.
- Remote IT Infrastructure Monitoring and Reporting Services
Progent can deliver companies in Montgomery, or anywhere in the state of Alabama, remote hybrid network monitoring by providing Microsoft System Center Operations Manager consulting services and System Center 2012 Operations Manager support. Progent can customize Operations Manager to accommodate your environment so that your network maintenance is proactive rather than reactive. By anticipating possible problems before they result in crashes, proactive monitoring can minimize inconvenient and costly service crises. Progent can also deploy system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft environments, or networks powered by a mix of OS platforms.
To contact Progent about emergency online help with Microsoft Windows, Apple macOS and OS X, or Linux networks, visit Progent's Urgent Remote Help, phone 1-800-993-9400, or see Contact Progent.
For businesses and startups in Montgomery or throughout the state of Alabama, Progent's online computer support specialists can deliver professional and economical system support the instant your company needs it. More than a decade of delivering online technical assistance has led to Microsoft Partner status for Progent's consulting experts and has helped Progent to acquire world-class troubleshooting capability and to fine tune online connectivity technology to fix computer problems quickly while eliminating the expense and lost time associated with in-person service visits.
Even if your Montgomery office has a local independent consultant or employs an in-house organization that know how to handle the majority of network issues, Progentís Microsoft certified consultants can offer a convenient and seamless virtual extension of your local resources in cases when your regular service personnel either lack the availability or the knowledge to fix unexpected system emergencies or particularly tough integration projects.
Details of Progent's Online Network Support for Montgomery
Progent's online support, remote repair, network security expertise, and network management services offer businesses in Montgomery or throughout the state of Alabama unparalleled leverage for your support investment. Whether you need one-time phone help and Internet-based troubleshooting or full-time Help Desk support and system management, Progent's experts can provide your office enterprise-level IT support while allowing you to eliminate the cost and administration overhead of carrying a large in-house IT staff. Highlights of Progent's online help program include:
- Fast Telephone Access to Microsoft Certified Professionals
Progent's team of Microsoft-certified engineers can provide immediate and affordable expertise to offices in Montgomery and is also ideal for customers in more remote regions of Alabama that have a limited supply of consultants with proven expertise supporting Microsoft's latest family of server platforms. All Progent phone support staff have over 10 years of background integrating Microsoft solutions. As a Microsoft Partner consulting firm, Progent has access to a broad selection of Microsoft support tools, technical information, and on-going training.
- Per Minute Billing to Minimize Costs
Progent provides remote support on a by-the-minute billing plan, so you are charged only for the services you receive. Progent requires no minimum fee for online help and imposes no monthly retainer for services delivered during normal working hours. This saves you from facing big invoices for simple fixes.
- Availability of Cisco Certified Network Design Specialists
Progent's certified experts for Cisco can provide help from authorized professionals with skill in designing, implementing, and troubleshooting networking environments powered by Cisco products. Progent can offer a Cisco Certified Internetwork Expert or CCNP to show you how to build fast, reliable, and protected connectivity for local and remote networking.
- Application Specialists Team
Progent's core consulting services consist of technology integration, MS Exchange Server consulting, system security design, and shared Help Desk services. Progent's Application Experts group can provide world-class consulting support for specific application areas. Support offered by the Application Experts staff covers:
Microsoft Dynamics GP Support and Customization
Microsoft Project Support
Microsoft Office 365 solutions support
Office Excel and Office 365 Excel Technical Support and VBA Programming
Microsoft Office Word and Office 365 Word Help
Business Information (BI) Reporting Consulting and Troubleshooting
Power BI Integration and Training
UNIX, Linux and Sun Solaris Help
Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 Application Development, and Microsoft SQL Server 2014 Software Programming and Troubleshooting
Oracle Management and Application Development
MySQL Management Support and Software Programming
Amazon Marketplace Web Service Programming
By providing a convenient centralized source for IT generalists and application experts, Progent is able to deliver timely, affordable, and comprehensive information technology solutions that fit the special needs of your company.
- Sophisticated Online Connectivity Tools
Secure remote connectivity allows Progent's support experts to see exactly what your users see. This makes it easier to produce fast solutions to issues that might otherwise demand a costly onsite visit. Sophisticated remote connectivity tools and experienced engineers together enable Progent to resolve most IT problems rapidly and affordably. Progent is an industry leader in offsite troubleshooting and automated system analysis.
- Compatibility with Leading VPN Products
Progent can provide safe VPN connectivity for gateways from leading VPN vendors including Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN remote connectivity allows the experts at Progent's Technical Response Center to access your system remotely without weakening system security.
- 24-hour Support for High System Availability
For companies with mission-critical applications, Progent offers optional round-the-clock online technical services. Combined with automated 24x7 server monitoring based on Microsoft Operations Manager, this offering can help produce high system uptime.
- Help Desk Outsourcing
Progent's Help Desk Call Center programs are designed especially for budget-conscious companies whose clients need immediate access to a Help Desk service with effective telephone support and complete escalation capability.
What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner consulting firm and Progent's head count, range of technical experience, fine tuned support software, and familiarity with enterprise networking enable companies to escape the pitfalls associated with excessive dependence on smaller consulting firms, independent freelance consultants, or over-stretched internal IT help.
Progent adds value by offering:
How Does My Business Begin Receiving Remote Technical Support from Progent?
- Certified Knowledge of Microsoft's Complete Range of Servers
Progent offers in-depth support for Microsoftís popular server platforms with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and deployment support, Windows Server 2008 upgrades, Windows 2003 upgrades, MS Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 consulting, Exchange Server 2010 maintenance, Microsoft Exchange 2007 Server and Exchange 2003 Server migration, plus Microsoft SQL Server 2017 planing and migration, SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and SQL 2012 management and troubleshooting.
- Value Pricing
Progent's pricing policy is to bill for remote support and on-site visits per minute. As a result, you owe only for delivered support. Progent does not demand a more expensive rate for off-hours or priority support, and inside California or in areas where Progent provides in-person service, Progent does not bill for travel time except for urgent support where on-site work is less than four hours. In addition, Progent applies no initialization fee and requires no retainer for support services provided during normal business hours. Many service organizations demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity does away with large invoices for quick repairs so you won't be tempted to allow minor problems to fester.
- Full Documentation of Delivered Services
Progent has developed a comprehensive service reporting system that records and formats detailed documentation for all delivered support activities. Unlike many freelance consultants or small service organizations who provide minimal documentation or specifics of services performed, every service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has use of the support reports sent by each consultant to each client. The discipline of documenting and archiving service records allows more effective service and avoids a variety of common misfortunes such as when a support client is effectively held hostage to a consultant who wonít release vital service information.
- Automated Server Monitoring with Microsoft Operations Manager
Progent is one of the few IT service firms to provide 24x7 remote monitoring services based on MS Operations Manager. Microsoft Operations Manager allows your computer support to be anticipatory instead of reactive. By uncovering potential problems before they cause downtime, system monitoring can save your IT network from stressful and expensive availability losses.
To get started with Progent's online help offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Online Support.