Fast and Affordable Online Troubleshooting for Montgomery Computer Systems
For companies located in Montgomery or anywhere in Alabama, Progent provides online support for information systems based on any combination of Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft qualified consulting experts have provided online troubleshooting to companies in all 50 states in the U.S. (Refer to recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-qualified engineers to solve challenging networking issues, as well as the services of CISSP-certified security experts to handle high-level security architecture and diagnostic jobs.
Progent's online technical support engineers provide excellent value because they have the real-world experience and are equipped with the sophisticated tools necessary to solve most information system problems rapidly. Efficient support reduces immediate expenses because service calls accumulate minimal chargeable consulting minutes. Online support also avoids the cost of sending a consultant to your office. Your company saves even more in indirect costs by minimizing or eliminating system outages and associated costs resulting from business disruption, disgruntled customers and vendors, idle employees, and de-focused management. Progent's advanced remote technical support expertise is particularly important for businesses that rely on public clouds for critical network infrastructure or applications such as Azure, Amazon Web Service, or Exchange Online, where on-premises IT support may not be useful.
Progent's pricing policy for online support is designed to stretch your IT service investment. Progent bills on a per-minute basis for phone assistance, so you are billed only for the support that you receive. Unlike typical online support companies, Progent asks for no initialization charge or minimum payments. Progent's per-minute billing unit and clean policy for billing avoid scenarios where quick repairs somehow turn into major tabs. Progent's skill at disposing of problems quickly means you spends less money.
Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has fine tuned an arsenal of optimized tools and field-proven methodologies that promote the maximum degree of efficiency for online help and troubleshooting for information systems of all sizes. Progent offers secure Virtual Private Network support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access allows the experts of Progent's online support team to communicate with your environment without breaching system security.
Progent's proven service database system includes extensive histories for the support that Progent's customers have received. Progent's staff service personnel have access to the details of assistance rendered to each Progent client by every Progent consultant. This archive of anomalies and resolutions is structured as a conveniently exploitable proprietary knowledge base that allows Progent's online technical engineers to share their knowledge company-wide to make sure that the value of Progent's technical support improves over time. Progent's advanced certifications and close relationships with major industry leaders including Cisco and Microsoft open up other massive technical databases and allow fast response from vendors' internal product engineers with the result that Progent's online service experts can find optimal resolutions quickly.
Online support offered by Progent to businesses in Montgomery and anywhere in the state of Alabama include:
Authorized Windows Expertise
Progent's Microsoft-qualified online service experts offer network troubleshooting and IT help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the expertise of support engineers who can help your company with a wide variety of platform support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
MS Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 consulting,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server application development,
Skype for Business migration consulting, Microsoft Lync Server 2013 integration, and Office Communications Server 2007 upgrade,
Forefront TMG 2010 management and ISA Server migration, Microsoft SQL Server 2017 consulting,
Microsoft SQL Server 2016 migration and development and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server training,
Microsoft Access Application Development and Troubleshooting,
SBS Server support, and
Windows Essentials migration and cloud integration.
Progent also can deliver a wide range of cost-effective desktop support services to assist your business to install, integrate, repair, and administer workstations and notebooks powered by Windows. Progent's desktop consulting services cover areas such as providing Microsoft Windows 10 integration help plus System Center 2012 Configuration Manager (SCCM 2012) planning and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune consulting to streamline the management of your desktops along with your cloud-connected mobile devices.
Contact a Cisco CCIE for High-level Infrastructure Problem Solving
The Cisco CCIE certification is the highest recognition for networking consultants, and indicates a consultant's networking skills at the master level. Cisco CCIEs can resolve even the most difficult issues associated with network planning, deployment, management, compliance, and repair. CCIEs can cooperate closely with Cisco's in-house engineers in analyzing problems with Cisco IOS network management tools and coming up with workarounds or identifying program updates. Cisco CCIEs offer exceptional cost-effectiveness because their depth of expertise enables them to solve problems rapidly. In common instances, less experienced service providers can wrestle for hours or days with the same tasks that a Cisco CCIE can resolve in a few minutes. Progent's Cisco CCIE certified consultants can interface to your environment using state-of-the-art on-line support tools in order to provide efficient, secure, and economical analysis and repair.
Progent's CCIEs can provide assistance with the complete line of Cisco's top-selling selection of infrastructure devices. Cisco technology consulting offered by Progent includes ASA 5500-X Next Generation firewalls with Firepower Services integration and troubleshooting, Cisco routers configuration and troubleshooting, Cisco Catalyst switch consulting services, Nexus switch consulting and support, Cisco Meraki switches integration, Cisco Unified Communications Manager (CallManager) integration and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video phones support and wireless IP phones solutions, Cisco Meraki Wi-Fi access point layout and configuration, Cisco Aironet Access Points consulting services, Cisco wireless controllers support Services, Cisco Security and VPN Setup and troubleshooting services, and SIP and CUBE integration solutions for SIP trunking and CUBE integration consulting. Progent also offers remote and on-premises wireless site surveys to help you to optimize your Wi-Fi ecosystem.
CISSP and ISSAP Qualified Network Security Professionals
Progent's qualified CISM and CISSP cybersecurity experts offer a range of system protection services to bolster the immunity of your Microsoft Windows, macOS and OS X, Linux, or UNIX network against internal or external threats or assist your company to recuperate quickly following a damaging penetration. Security support services offered by Progent cover thorough data security and compliance audits utilizing tools such as GFI LANguard, NMAP Port Scanner, and software from Metasploit and Netcat; fast recovery from malicious attacks; integrating firewalls; establishing secure mechanisms for off-site and mobile access; defending your email infrastructure against viruses, spam and DHA attacks; and establishing 24x7 proactive monitoring.
Hybrid Cloud Integration Solutions
Progent offers expert remote consulting support to help organizations of all sizes integrate their information networks with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and administer hybrid environments that can include Windows and Linux systems and apps in both cloud-centric systems or in hybrid network models that combine local IT assets along with public cloud services. To assist you to incorporate public cloud services with networks, Progent can provide a range of public cloud integration services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange,
Azure hybrid cloud design and integration services, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of background delivering high-level consulting support online, and Progent can make sure you successfully carry out your cloud integration projects quickly and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you orchestrate, automate and test a repeatable workflow for restoring applications and services rapidly following a breakdown. SRM supports centrally controlled and automated disaster recovery, application mobility, plus non-disruptive site migration, failback and site re-protect. SRM also allows non-intrusive testing for site recovery, upgrades and fixes and can generate audit reports to confirm complete service restoration, validate Service Level Agreements and demonstrate DR compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to design, configure, test and maintain a DR system powered by VMware Site Recovery Manager.
Progent's VMware vSphere consultants offer in-depth understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud Suite used for managing private and hybrid cloud environments that deliver high availability, data security, and application mobility. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network designer to assist your organization to plan and deploy a fully virtualized Software Defined Data Center that can be set up or re-purposed instantly and managed with a high level of automation independent of the hardware used by the underlying IP network.
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux consultants and macOS and OS X technology specialists offer online consulting services to address a broad array of information technologies including network architecture, messaging solutions, system and process security, plus UNIX and Microsoft Windows integration. For server consolidation and simplified management in networks that incorporate Linux with Microsoft Windows, Progent offers VMware vSphere integration and Citrix XenServer support. Progent can also assist with migration from older applications to Microsoft Windows or Linux-based environments. Progent's team-based approach to solving network problems enables fast escalation, if necessary, to engineers with appropriate experience to handle complex situations. This accelerates repair of critical problems, minimizes network downtime, and cuts support expense.
Important Linux platforms for which Progent can provide expertise include:
ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent provides a family of affordable, fixed-price services designed to allow small and medium-size businesses to benefit from the same advanced technology deployed by some of the industry's leading enterprises. Progent's ProSight suite of network monitoring and management services covers all critical areas of information technology such as email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure monitoring and management, VM cloud hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior-based machine learning tools to defend endpoints as well as servers and VMs against new malware assaults like ransomware and email phishing, which easily get by legacy signature-based anti-virus products. ProSight ASM safeguards on-premises and cloud-based resources and provides a unified platform to automate the complete threat progression including filtering, identification, mitigation, remediation, and post-attack forensics. Top capabilities include one-click rollback using Windows VSS and automatic network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection services offer ultra-affordable in-depth protection for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP provides firewall protection, penetration alerts, device management, and web filtering through leading-edge tools packaged within one agent accessible from a unified control. Progent's data protection and virtualization experts can help your business to design and implement a ProSight ESP deployment that addresses your company's specific requirements and that helps you demonstrate compliance with legal and industry information security standards. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for immediate action. Progent can also help you to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery. Available at a fixed monthly price, ProSight Data Protection Services automates and monitors your backup processes and allows rapid restoration of vital files, applications and virtual machines that have become lost or damaged as a result of component breakdowns, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images/, plus Microsoft Hyper-V and VMware virtual machine images/. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's BDR specialists can deliver advanced expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can help you to restore your business-critical data. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top data security companies to deliver web-based management and world-class security for your email traffic. The hybrid structure of Email Guard managed service combines cloud-based filtering with a local security gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of unwanted email from making it to your security perimeter. This reduces your exposure to inbound attacks and saves system bandwidth and storage space. Email Guard's on-premises gateway appliance provides a deeper layer of inspection for incoming email. For outgoing email, the local security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and protect internal email that stays inside your security perimeter. For more information, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, track, reconfigure and troubleshoot their networking hardware such as routers and switches, firewalls, and load balancers as well as servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are always current, copies and displays the configuration of virtually all devices on your network, tracks performance, and sends alerts when issues are detected. By automating time-consuming network management processes, ProSight WAN Watch can knock hours off ordinary chores such as making network diagrams, expanding your network, locating devices that need important software patches, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management technology to help keep your network running at peak levels by checking the state of vital computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your designated IT personnel and your Progent consultant so that all potential issues can be addressed before they can disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the applications. Because the system is virtualized, it can be ported easily to an alternate hardware environment without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and protect data about your network infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be warned about impending expirations of SSLs ,domains or warranties. By updating and managing your IT infrastructure documentation, you can save up to half of time wasted looking for vital information about your network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether youíre making improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you need the instant you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size organizations to obtain an objective assessment of the overall health of their IT system. Based on a selection of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits show you how closely the configuration of your essential network devices adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits like a cleaner Active Directory system. Both versions also come with one year of advanced remote network monitoring and management (RMM). Advantages can include simpler network management, improved compliance with information security requirements, higher utilization of IT resources, faster troubleshooting, more reliable backup and recovery, and higher availability. See more information about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone discussion with a Progent information assurance expert. The interview is designed to help assess your company's ability to stop or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information concerning your existing antivirus tools and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply best practices to deploy an efficient security and backup/recovery system that meets your company's requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Offered by Progent
Progent offers the skills of seasoned remote consulting professionals for contract information technology projects. Progent's charges for longer-term development or consulting projects are set based on the level of expertise of the consultants involved. Progent's background in these important areas of computer technology allows clients to complete critical projects economically and on time. Progent's project-based online consulting solutions include:
How Your Montgomery Company Can Contact Progent's Online Service Professionals
Call Center Services
Progent's Help Desk support programs for companies with networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Help Desk outsourcing, virtual Helpdesk support services, and Help Desk consulting. Progent's Help Desk Call Center outsourcing services are ideal for businesses who don't have the resources to support an in-house Call Center but who want quick communication with a dependable Help Desk Call Center with professional phone assistance as well as the technical depth to escalate complex tasks to high-level engineers.
Progentís Virtual Help Desk Call Center is intended for bigger businesses and acts as a transparent supplement to your existing Help Desk team. Progent's Virtual Help Desk Call Center can act as a an escalation option for complex network problems, or be ready in hectic instances when your regular resources are overwhelmed.
Progent's Call Center staff of seasoned network professionals offers your computer users in Montgomery or anywhere in the state of Alabama instant access to a large support resource with substantial background providing phone help and online diagnostics for computer environments powered by Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's mission is to give the Help Desk Call Center the reputation as a key driver of company productivity, and Progent's target is to solve rather than simply report technical problems.
- Business Applications Support: Training, Custom Development, and Troubleshooting
Progent's Applications Experts staff can supply phone-based advanced engineering expertise and education in specific business application fields including ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom programming, and education for Microsoft applications such as Microsoft CRM, Project, Office 365 Word, and Microsoft Office 365 Excel. To read more information on Progent's expertise, programming, and training offerings, visit Progent's Business Application Experts Team.
- Unified and Automated Administration of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2016 servers, Windows 10 clients; cohesive management of multi-OS networks that include Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts offer world-class online and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and configure a new implementation of Microsoft System Center 2016, extend or optimize your current one, upgrade smoothly from an earlier version of System Center, or troubleshoot your System Center solution.
- Online IT Infrastructure Monitoring Services
Progent can deliver organizations in Montgomery, or anywhere in the state of Alabama, remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize Operations Manager to accommodate your business so your network maintenance is proactive rather than reactive. By exposing possible trouble spots before they expand into crashes, proactive monitoring can avoid stressful and expensive service crises. Progent can also use network monitoring tools like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows systems, or environments that support multiple OS platforms.
To get in touch with Progent about urgent remote support with Windows, macOS and OS X, or Linux/UNIX networks, visit Progent's Nationwide Online Help, call 1-800-993-9400, or see Contact Progent.
For businesses and new ventures in Montgomery or throughout the state of Alabama, Progent's phone-based network support engineers are ready to deliver effective and cost-effective IT support the instant your company has to have it. More than 15 years of providing remote technical assistance has earned Microsoft Partner status for Progent's consultants and has enabled Progent to develop world-class troubleshooting capability and to refine remote access technology to solve computer problems quickly while avoiding the cost and lost productivity associated with in-person service calls.
Even if your Montgomery organization has a regular independent support technician or employs an in-house organization that can deal with the majority of computer issues, Progentís Microsoft and Cisco certified consultants can still provide an easy and seamless virtual expansion of your on-site resources in cases when your usual IT support personnel either lack the availability or the expertise to resolve unexpected system emergencies or especially challenging integration projects.
Advantages of Progent's Network Help for Offices in Montgomery
Progent's online support services allow your Montgomery business to realize the advantages of immediate, world-class IT support without the cost of maintaining a full-time IT staff. Your information system will acquire greater strategic worth by becoming more available, productive, and protected. Benefits to your business include:
- Convenient remote expansion of your local support resources
With most companies in Montgomery or anywhere in Alabama, nearby computer support resources, whether consisting of freelance consultants or an in-house IT staff, can deal with typical technical issues. On the other hand, IT crises sometimes strike when local resources are overstretched or unavailable, and some problems may be associated with technology that is unfamiliar to your onsite service technicians. In these cases, Progent's on-call service professionals offer an easy, fast, and economical solution to supplement your local help and to pass on useful information to increase your ability to deal with future problems in-house.
- Less Dependence on Freelance Service Providers
For IT maintenance, smaller organizations often depend on independent freelance service providers. Although freelance consultants carry smaller overhead than larger service organizations and can often charge marginally less, they are often overbooked, making it impossible to respond rapidly to crisis situations. If a freelance consultant is busy with another client, sick, on a trip, or in class, the absence of backup personnel may require your company to go without help during an emergency. As your network expands, system downtime and problems with vital applications are more costly. The budget you thought you were saving on a freelancer can be consumed quickly by lost productivity. Progent offers a reliable source of backup service expertise to make sure your IT system is always up and running.
- Build a Scalable Basis for Seamless Expansion
Companies often begin with an information system created on a shoestring budget. Without a strong infrastructure, band-aid repairs can get thrown on top of a shaky foundation. When a network grows, reliability and scalability issues can impede the success of the organization. Such badly designed systems require careful assessment, intelligent long-term planning, and extensive IT knowledge to upgrade to a network infrastructure able to provide the solid foundation to handle current business requirements and ease future expansion.
- Work with Solution Providers Rather Than Product Resellers
Smaller organizations need advice and technical training to negotiate an increasingly complex array of technology alternatives available for promoting business success and enhancing efficiency. They hardly need a computer engineer who is attempting to sell a specific vendor's products. IT support and product sales can lead to a situation where the proposed
solution is designed around a profitable product instead of the true needs of a business. Progent avoids these conflicts by selling just services rather than products. This enables Progent to match IT expertise with the real needs of clients.
What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, breadth of technical background, refined remote support software, and understanding of enterprise networking allow companies to avoid the limitations of excessive dependence on smaller service organizations, independent freelance service providers, or limited in-house resources.
Progent stands out by offering:
How Does My Business Begin Getting Online Network Help from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco qualified experts average longer than a decade of real-world professional experience, at the front lines of network support, performing a broad variety of IT projects for a large array of clients. Each Progent support professional shares a proven set of personal best practices which are incorporated into shared best practices standards that Progent instills in its support personnel. This means that you get not just world-class IT capability, but also a support engineer with field-tested approaches for applying technical knowledge to solve actual network problems rapidly.
- Value Pricing
Progent's pricing model is to charge for phone support and in-person visits per minute. As a result, you owe only for delivered services. Progent does not impose a higher rate for off-hours or urgent service, and within California or in areas where Progent provides on-premises support, Progent does not bill for travel time except for emergency calls where on-site work is less than four hours. In addition, Progent applies no initialization fee and asks no retainer for support services delivered during normal working hours. Many support firms demand large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates large invoices for fast solutions so you won't be tempted to permit simple problems to fester.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By educating customers to deal with problems that are within their scope, Progent is able to concentrate on providing hard-to-find services where Progent has few competitors. Businesses who utilize trusted freelance consultants or who employ internal support personnel benefit when Progent passes on information about new technology and tested methodologies to make their networks more reliable, protected, and productive.
- Automated Network Monitoring with MS Operations Manager
Progent is one of the only support firms to offer round-the-clock network monitoring services based on Microsoft System Center Operations Manager. Microsoft System Center Operations Manager allows your computer support to be proactive instead of reactive. By revealing potential issues before they result in lost productivity, system monitoring can keep your information network from stressful and costly availability disruptions.
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, visit Immediate Technical Support.