Consulting and Technical Support Services for BlackBerry Solutions
BlackBerry wireless PDAs were at one time among the most popular products for achieving location-independent access to email, calendars, web programs, and other vital business data. Progent can provide Montreal, Québec businesses support from BlackBerry-certified experts who can assist businesses to maintain existing BlackBerry deployments or migrate efficiently to a modern mobile solution.
As the sophistication of small business networks has expanded, and as the need for enterprise-class protection, reliability, and recoverability has become the norm for organizations regardless of size, effective integration and maintenance of RIM BlackBerry technology has grown increasingly difficult. To deal with areas like data protection, business continuity, and synchronization of BlackBerry handhelds with diverse messaging servers and company databases, small businesses often resort to external support firms who offer expertise in BlackBerry installation and troubleshooting.
Progent offers the services of BlackBerry-certified engineers who can help small businesses to plan, manage, and repair BlackBerry-based environments economically and efficiently, doing away with the need for an internal BlackBerry solutions expert and lowering the cost and stress of maintaining wireless work groups. Progent's BlackBerry technology specialists have in-depth experience working with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISSP and GIAC-certified security specialists. This range of experience, coupled with Progent's proven remote support capabilities, gives small businesses a budget-friendly solution for integrating RIM BlackBerry technology seamlessly into their information system.
Progent's consultants can help you with SQL Server 2016 integration and development support, Microsoft SQL Server 2014 configuration and Microsoft Exchange Server setup so that your database and messaging infrastructure function optimally with BlackBerry Enterprise Server. Progent can also show you how to upgrade from previous versions of BlackBerry and Microsoft software, set up easy-to-use administration utilities to enable you to monitor and control BlackBerry devices across your company, recommend security policies that are right for your company, develop custom wireless software, and ensure that your network infrastructure is properly configured to accommodate your BlackBerry clients. Also, Progent's disaster recovery consultants can help ensure that your BlackBerry data is included in your scheduled backup procedures in order that it can be recovered quickly and thoroughly.
Integration Services for BlackBerry Enterprise Server (BES)
Research in Motion's advanced solution for managing large groups of BlackBerry smartphones is the BlackBerry BES Server. This powerful tool allows Exchange, Lotus Domino, or Novell GroupWise clients to send and receive messages that stay encrypted during transit to provide maximum data protection. BlackBerry Enterprise Server also streamlines a broad selection of key administrative tasks that span from BlackBerry deployment and upgrades to wireless security and high availability.
Progent's BlackBerry-premier engineers can help you use BlackBerry Enterprise Server to perform routine jobs such as:
- Deploy and manage applications
- Plan smartphone, application, and IT policy updates
- Upgrade BlackBerry smartphone software wirelessly
- Control user and group configurations with BlackBerry's vast selection of IT policies
Progent's BlackBerry-certified consultants can also help you to use BES Server to perform key procedures not supported by the less advanced BlackBerry BES Server Express. These tasks include:
- Install and support BlackBerry's fault-tolerant architecture based on virtualization
- Install BlackBerry devices wirelessly
- Set custom administration roles
- Automatically track and report on the health of your BlackBerry solution
Progent's Remote BlackBerry-premier Consulting Services is Quick and Affordable
For businesses in Montreal, Québec who need fast and economical help from a certified RIM BlackBerry support professional, Progent delivers effective online assistance from a seasoned support team who have provided network solutions to organizations in each state in the country. (Refer to Progent's customer testimonials.)
Remote support avoids travel expense and allows consultants to solve problems rapidly, allowing you to reduce lost productivity. Progent's RIM BlackBerry specialists have been awarded certifications in all BlackBerry solutions and offer professional help in areas including troubleshooting synchronization problems, deploying BlackBerry Enterprise Server, and designing a protected, high-availability network architecture for RIM BlackBerry users. Credentials held and skill sets mastered by Progent's BlackBerry specialists include:
BlackBerry Certified Support Specialist
Progent's BlackBerry Certified Support Specialist can assist you to carry out basic support functions such as setting up BlackBerry handsets and BlackBerry Desktop utilities, adding e-mail addresses to the BlackBerry Internet Service, choosing account settings, launching e-mail filters and auto-signature, editing user profiles, upgrading BlackBerry handsets, sending service books, and installing BlackBerry Desktop Manager to operate with your corporate email software. Progent's seasoned service professionals can in addition assist your business to resolve a broad array of issues concerning synchronization, device recognition, messaging consistency, web browsing, wireless connections, Instant Messaging, desktop application installation, and BlackBerry Desktop Redirector.
As a top innovator in providing nationwide remote consulting services for small office IT networks, Progent offers responsive and affordable contact with a BlackBerry Certified Support Specialist. Progent's remote support expertise keeps your wireless support expenses low and, by resolving issues quickly, improves the productivity of your BlackBerry users.
BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist can provide the knowledge required to install and troubleshoot the BlackBerry Enterprise Server in a Microsoft Exchange environment. Progent's BlackBerry-certified expert can help you to use resources like BlackBerry Administration Service, the BlackBerry Technical Solution Center, and BESMon to perform critical procedures including troubleshooting enterprise activation issues, adding and removing BlackBerry device users, activating passwords, configuring over-the-air software loading and configuration, implementing and troubleshooting the BlackBerry Smart Card Reader, and setting up backup and recovery processes.
Progent's BlackBerry consultants can also assist you to use management software such as the BlackBerry Administration Service for role-based administration, resolving file attachment and data flow problems, and using wireless LANs for enterprise activation. Also, Progent can help you understand the role of operational policies in the BlackBerry Enterprise system and help you to define and implement appropriate security options.
Progent's Microsoft-certified Microsoft Exchange Server experts can team with Progent's BlackBerry Certified Server Support Specialist to help you to enhance your existing Exchange architecture for working smoothly with BlackBerry Enterprise Server or migrate your BlackBerry solution to the latest edition of Exchange.
BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator offers advanced skills for installing, managing, tracking, and troubleshooting one or multiple BlackBerry Enterprise Servers in a messaging system based on Exchange. Progent's BlackBerry-certified engineer has support skills in key technologies related to BlackBerry integration such as the BlackBerry Enterprise Solution, Windows permissions, database architecture, Microsoft Outlook, firewalls, proxy servers, DMZ, and IT policies. Progent can help you to add and remove BlackBerry smartphone users on Microsoft Exchange and Microsoft Active Directory, configure, monitor, and administer BlackBerry Enterprise Server, manage BlackBerry handhelds and client accounts, back up and manage storage groups, configure permissions, set up the MDS and IM, deploy access control lists, control Exchange Server data flow, create, update, and apply WLAN and VPN configurations, set up SNMP traps, and produce management reports based on SNMP results.
Progent's BlackBerry consultant can support your BlackBerry technology in a variety of environments that can include Microsoft Windows 2K, 2003 or 2008 Servers, Windows XP, Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware, MSDE 2000, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also help you to utilize utilities like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.
BlackBerry Certified Solution Designer
Progent offers the services of a BlackBerry Certified Solution Designer to help you to plan, deploy, test, troubleshoot, and produce documentation for a wireless solution based on the combination of the BlackBerry Enterprise Solution, Exchange Server, and Active Directory. Progent's world-class consulting support services for BlackBerry technology include business and network needs assessment, system architecture, deployment strategy and execution, performance tuning, design of a high-availability environment, data backup and disaster recovery planning, and system-wide security design.
Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to understand your functional objectives and to create a wireless solution that fits within your IT budget and supports your business strategy. Progent can explain the impact of your organizational policies on the configuration of a BlackBerry Enterprise Solution, evaluate your current network infrastructure's ability to accommodate a BlackBerry BES Server, help you to decide which management approach and equipment match your requirements, and analyze your messaging environment configuration. Progent can also help you understand the performance implications that the BlackBerry BES Server, Microsoft SQL Server, and Microsoft Exchange Server have on one another so you can arrive at smart choices about alternatives for software versions, server hardware and mass storage, network architecture, and application set up.
To maximize network security, Progent's BlackBerry-certified expert can help your company to select and enable sensible security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISSP and CISM-premier security engineers to run company-wide security assessment and compliance testing and suggest enhancements to support your BlackBerry environment.
Contact Progent to Get Assistance from a BlackBerry-Certified Consultant
To contact Progent about technical expertise for BlackBerry wireless integration, phone 1-800-993-9400 or see Contact Progent.