Consulting and Technical Support Services for BlackBerry Technology
BlackBerry wireless smartphones were once among the most successful solutions for maintaining location-independent connectivity to email, calendars, web programs, and other critical business data. Progent can provide Montreal, Québec companies support from BlackBerry-certified consultants who can assist companies to maintain existing BlackBerry environments or transition efficiently to a more popular smartphone solution.
As the complexity of small business IT technology has expanded, and as the need for enterprise-class security, reliability, and recoverability has become the standard for businesses of all sizes, effective integration and support of RIM BlackBerry solutions has grown increasingly difficult. To deal with issues like data protection, disaster recovery, and synchronization of BlackBerry PDAs with diverse email servers and shared databases, small organizations frequently resort to external consulting professionals who offer expertise in RIM BlackBerry installation and troubleshooting.
Progent offers the expertise of BlackBerry-certified engineers who can help small businesses to design, manage, and repair BlackBerry-based solutions affordably and efficiently, dispensing with the necessity for an in-house BlackBerry technology expert and reducing the cost and hassle of supporting wireless work groups. Progent's BlackBerry engineers have extensive experience cooperating with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISSP and CISM-certified security specialists. This breadth of knowledge, coupled with Progent's proven remote service delivery model, provides small businesses a budget-friendly alternative for integrating RIM BlackBerry products seamlessly into their business information system.
Progent's engineers can help your business with SQL Server 2016 integration and development support, Microsoft SQL 2014 deployment and Exchange Server setup so that your data and email systems work efficiently with BlackBerry Enterprise Server. Progent can also help you to migrate from older releases of BlackBerry and Microsoft software, set up streamlined administration utilities to help you track and support BlackBerry smartphones across your company, recommend security policies that are right for your company, develop custom wireless applications, and make sure that your network infrastructure is appropriately designed to accommodate your BlackBerry clients. In addition, Progent's disaster recovery specialists can help ensure that your BlackBerry information is incorporated in your regular backup processes so that it can be restored rapidly and safely.
BlackBerry Enterprise Server (BES) Consulting Services
The BlackBerry Enterprise Server (BES) offers businesses a single and safe source for incorporating BlackBerry smartphones into their email, collaboration, and software application infrastructure. BlackBerry Enterprise Server allows mobile BlackBerry users to connect to Microsoft Exchange Server, Domino, or Novell GroupWise email and to synchronize BlackBerry smartphones with workstations to ensure data consistency for collaborative programs like schedules, address books, tasks, IM, and specialized business programs. Thanks to BlackBerry BES Server integration with Microsoft Exchange, mobile workers with BlackBerry smartphones can have push-based access to Exchange messages as well as to instant messaging-enabled software via Microsoft Live Communications Server and Microsoft Lync Server 2010 support.
Progent's BlackBerry-certified consultants can show you how to plan, implement, and support BlackBerry Enterprise Server (BES) so you can improve the efficiency of BlackBerry clients, streamline the administration of a BlackBerry solution, and reduce the cost of maintaining mobile workers.
Progent's Remote BlackBerry-premier Support is Fast and Economical
For businesses in Montreal, Québec who need fast and economical help from a certified RIM BlackBerry support professional, Progent provides effective remote assistance from a seasoned support staff who have provided IT solutions to organizations in every state in the country. (See Progent's client testimonials.)
Online support avoids travel costs and enables specialists to resolve technical issues rapidly, so you minimize wasted productivity. Progent's BlackBerry consultants have been awarded certifications in the entire range of BlackBerry technologies and offer expert help in fields such as fixing synchronization problems, configuring BlackBerry Enterprise Server (BES), and creating a secure, high-availability system architecture for BlackBerry users. Credentials earned and skill sets offered by Progent's BlackBerry experts include:
BlackBerry Certified Support Specialist
Progent's BlackBerry Certified Support Specialist can assist your business to perform common technical operations such as setting up BlackBerry smartphones and BlackBerry Desktop software, adding e-mail addresses to the BlackBerry Internet Service, establishing account configurations, launching e-mail filters, changing user profiles, update BlackBerry smartphones, transmitting service books, and installing BlackBerry Desktop Manager to operate with your company email software. Progent's certified experts can also assist your business to troubleshoot a broad array of problems associated with synchronization, device detection, messaging consistency, web browsing, mobile connectivity, IM, desktop application installation, and Desktop Redirector.
As a leader in providing nationwide online support for small office networks, Progent can provide responsive and affordable access to a BlackBerry Certified Support Specialist. Progent's online technical support skills keeps your mobile technical support costs at a minimum and, by resolving issues promptly, maximizes the output of your BlackBerry users.
BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator has high-level knowledge for installing, managing, tracking, and troubleshooting one or multiple BlackBerry BES Servers in a messaging system powered by Exchange Server. Progent's BlackBerry consultant offers support skills in important areas related to BlackBerry management such as the BlackBerry Enterprise Solution, Windows permissions, email structure, Outlook, firewalls, proxy servers, DMZ, and network policies and scheduling. Progent can help you to install and remove BlackBerry device users on Microsoft Exchange Server and Microsoft Active Directory, configure, monitor, and administer BlackBerry BES Server, administer BlackBerry smartphones and user accounts, back up and maintain storage groups, configure permissions, set up the Mobile Data System and IM, deploy push and pull access control lists, control Microsoft Exchange Server data flow, create, update, and assign WLAN and VPN configuration sets, implement SNMP traps for alerts, and generate reports based on SNMP data.
Progent's BlackBerry consultant can help you with your BlackBerry technology in a number of settings such as Windows 2K, 2003 or 2008 platforms, Windows XP, Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware ESX, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition show you how to to utilize utilities such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.
BlackBerry Certified Solution Designer
Progent can provide the support of a BlackBerry Certified Solution Designer to assist you to design, install, validate, troubleshoot, and document a wireless solution based upon the integration of the BlackBerry Enterprise Solution, Exchange, and Active Directory. Progent's world-class engineering services for BlackBerry include business and technology requirements assessment, system architecture, roll-out planning and implementation, performance optimization, design of a high-availability environment, data backup and business recovery planning, and system-wide security design.
Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to define your functional objectives and to design a mobile wireless environment that fits within your IT budget and aligns with your business plans. Progent can explain the impact of your operational processes on the configuration of a BlackBerry Enterprise Solution, assess your current connectivity architecture's suitability to accommodate a BlackBerry Enterprise Server, help you to determine which management approach and physical components match your requirements, and analyze your messaging environment configuration. Progent can also help you understand the performance implications that the BlackBerry BES Server, SQL SQL Server, and Exchange Server have on each other so you can arrive at informed decisions about options for software versions, server hardware and mass storage, network topology, and application set up.
To optimize system security, Progent's BlackBerry-certified expert can help you to select and enable sensible security features for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISSP and GIAC-certified security engineers to perform network-wide security assessment and compliance validation and suggest enhancements to account for your BlackBerry solution.
Contact Progent to Get Support from a BlackBerry-Qualified Consultant
To contact Progent about technical support for BlackBerry wireless technology, call 1-800-993-9400 or go to Contact Progent.