Expanding your telecommuter workforce can have a significant effect on network architecture, cybersecurity, and corporate processes. Progent has two decades of background helping small and mid-size businesses to design, configure, administer, optimize, and troubleshoot IT networks that incorporate a remote workforce. Progent can help your Montreal organization to select the appropriate tools and follow leading practices in building and operating a secure virtual office solution for telecommuters that promotes collaboration and delivers maximum value. Progent can provide services ranging from as-needed guidance for helping you over occasional IT bottlenecks to full project management to help you carry out business-critical initiatives.

Progent can assist Montreal, Quebec organizations to succeed with any facet of creating a high-performing work-from-home ecosystem by delivering infrastructure design and configuration services, VoIP PBX troubleshooting, video conferencing integration, collaboration platform customization and training, cloud integration, helpdesk outsourcing, security and compliance, backup/restore solutions, and streamlined management.

Help Desk Support for Telecommuters
A rapid, organization-wide transition to a from-home workforce, which could be activated by an epidemic or as an element of a disaster recovery/business continuity plan, can overstretch even the most efficient internal Help Desk. Progent's Help Desk Call Center services make it possible for businesses to outsource or supplement their Support Desk with Progent's online Technical Response Center services.

  • Progent's Standard Help Desk support services leverage Progent's nationwide team of remote IT support experts along with enterprise-class ticketing and follow-up technology to provide an affordable, modern Help Desk Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all aspects of remote Level 1 desktop technical support from initial help requests through ticket generation, desktop sharing, problem resolution, and incident reporting. A web-based User's Service Portal enables telecommuters to monitor or edit the status of their current trouble tickets, add information, and append screen captures or relevant files. Desktop support services are provided at a significant discount off Progent's ordinary Level 1 technical support rates, and Progent makes available the option of rapid escalation to Level 2 and Level 3 support specialists to deal with complex problems. To find out more, visit Progent's Standard Helpdesk Services for small businesses.
  • Progent's Call Center Augmentation Service enables you to augment your current Help Desk staff by splitting delivery of Support Desk services transparently between your in-house IT support organization and Progent's extensive pool of PC support engineers and subject matter experts. Progent's shared Support Desk service is based on a collective support solution based on the number one professional services automation tool for handling service requests and ticketing, assigning responsibility, monitoring progress, and producing reports. To learn how Progent's Support Desk Supplementation Services can enable your company to provide best-in-class IT support to your telecommuters, refer to Progent's Call Center augmentation Services.

Contact Progent for Telecommuter Support Services
To get in touch with Progent about creating and maintaining a productive work-from-home environment for your Montreal, Quebec organization, call 1-800-993-9400 or go to Contact Progent.