Enlarging your at-home workforce may have a major impact on IT infrastructure, security/compliance, and corporate processes. Progent has two decades of background assisting businesses of all sizes to plan, deploy, administer, optimize, and debug IT environments that incorporate a remote workforce. Progent can assist your Montreal organization to pick the right tools and adhere to best practices in creating and maintaining a safe virtual ecosystem for telecommuters that promotes teamwork and returns maximum value. Progent offers services that go from as-needed guidance for helping you past occasional IT roadblocks to comprehensive project management or co-management to help you carry out business-critical initiatives.

Progent's consultants can help Montreal, Quebec companies to succeed with any aspect of creating a high-performing telecommuting environment by providing infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing support, collaboration platform selection and deployment, public cloud connectivity, Help Desk services, security and compliance, data protection solutions, and streamlined management.

Help Desk Call Center Services for Teleworkers
An emergency, organization-wide transition to a telecommuter workforce, which could be motivated by an epidemic or as a component of a disaster recovery plan, can overstretch even the most efficient internal Call Desk. Progent's Help Desk Call Center services allow businesses to outsource or augment their Call Center by using Progent's remote Technical Response Center (TRC) team.

  • Progent's Standard Support Desk support services utilize Progent's extensive network of online technical support specialists combined with enterprise-class ticketing and follow-up technology to offer an affordable, modern Help Desk. Progent's Standard Help Desk Services offer a comprehensive solution that handles all aspects of online Level 1 desktop technical support from help requests to ticket generation, screen sharing, problem resolution, and incident reporting. A browser-based User's Service Portal enables telecommuters to check or update the status of their current tickets, enter details, and upload screenshots and attachments. Technical support services are provided at a substantial discount off Progent's normal Level 1 desktop support charges, and Progent offers the option of rapid hand-off to Level 2 and Level 3 support specialists to resolve advanced issues. To find out more, visit Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
  • Progent's Help Desk Augmentation Service allows your business to augment your existing Support Desk organization by sharing delivery of Support Desk services transparently between your regular IT support personnel and Progent's nationwide team of PC support engineers and subject matter experts. Progent's shared Help Desk Call Center service uses a co-sourcing support model utilizing the number one PSA platform for handling service requests and ticketing, establishing responsibility, monitoring progress, and generating management reports. For details about how Progent's Call Center Augmentation Services can help your company to provide world-class technical support to your at-home workforce, refer to Progent's Support Desk augmentation Services.

Contact Progent for Remote Workforce Expertise
To get in touch with Progent about building and maintaining an efficient telecommuter solution for your Montreal, Quebec company, phone 1-800-993-9400 or visit Contact Progent.

An index of content::

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    Server growth wreaks havoc on IT budgets and management resources. Server reduction through a virtual infrastructure offers lower TCO of hardware and faster ROI, more efficient utilization of servers, streamlined operations, enhanced system uptime, and easier manageability. Common uses for virtual machines include resource consolidation, low-cost hosts for line-of-business legacy applications running on outdated operating systems, and inexpensive isolation of software development or evaluation environments from on-line systems.

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    Progent's Windows Server 2016 disaster recovery/business continuity consultants can assist you to plan and deploy a disaster recovery system built around Microsoft's most advanced Failover Clustering tools such as Cluster OS Rolling Upgrade for non-disruptive migration to Windows Server 2016, Storage Replica for zero-data-loss recovery, Storage Spaces Direct for enterprise-class network-attached storage using commodity equipment, VM Load Balancing for improving the speed and fault-tolerance of Failover Clusters while minimizing capital investment and operational expenses, and Cloud Witness for easy, affordable deployment of a failover cluster quorum arbitration point.

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    Progent's Windows consulting experts can assist businesses of any size to evaluate Windows 10 or to migrate to Windows 10 from any older release of Microsoft Windows. Remote and on-premises evaluation and upgrade services for Windows 10 available from Progent's consultants include ROI estimates, project management, application compatibility testing, test lab systems, virtualization architecture, Cloud integration, mobile management, telecommuter access, data and identity security, streamlined provisioning and administration, network optimization, Wi-Fi support, disaster recovery planning, custom training for IT support personnel and users, and post-migration consulting support.

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    NetApp MetroCluster is a high-availability and disaster recovery software suite that combines failover storage clustering along with replication to deliver fast, zero data loss disaster recovery (DR) between sites located up to 185 miles (300km) apart from each other. Progent's team of seasoned IT consultants can assist your business to plan, configure, manage, upgrade, test and repair a disaster recovery system based on NetApp MetroCluster. Progent can assist you to choose an architecture for your MetroCluster environment that aligns with your functional requirements and budget. Progent can ensure you adhere to leading practices for configuring your MetroCluster environment by delivering guidance with procedures like assigning shelf IDs, determining aggregate layout, setting up FlexVol volumes, setting up Data ONTAP configuration replication service, installing switches, designing a tiebreaker, setting up a configuration replication network, and verifying your MetroCluster disaster recovery system to show compliance with industry standards and government requirements.

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    Progentís staff of Microsoft and Cisco Premier Certified experts average more than ten years of real-world professional experience, at the forefront of IT support, performing a wide variety of technical tasks for an extensive array of clients. Each Progent consultant shares a refined collection of personal best practices which are combined into company-wide best practices standards that Progent instills in its consulting personnel. This means that you get not only expert IT skills, but also a consultant with field-tested methods for using technical knowledge to resolve real-world IT problems quickly.

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    Progent's Microsoft-certified ISA Server consulting experts have broad experience creating corporate security designs for IT networks with many locations, mobile workers, and line-of-business eCommerce applications. A Progent ISA Server consultant is ready to help your small or mid-size business plan and deploy a configuration of Microsoft ISA Server 2004 that supports your information security requirements without limiting your network.

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    Progent's certified information technology experts can provide Windows Server 2016 integration consulting to help organizations of any size to design and carry out a smooth move to Windows Server 2016 and Windows Hyper-V 2016 using a local, cloud, or hybrid deployment model. Progent can assist you to assess the value of Windows Server 2016 for your enterprise and can help you with any aspect of designing, deploying, administering or debugging your Windows Server 2016 and Windows Hyper-V 2016 ecosystem. Progent can assist your organization to benefit from the many innovative high-availability and security capabilities of Windows Server 2016 and Hyper-V 2016 such as Windows Containers for isolating applications, Shielded Virtual Machines, Credential Guard and Remote Credential Guard, Just In Time (JIT) Privileged Access Management, Virtual Machine software load, Storage Replica for zero-data-loss disaster recovery, plus workgroup and multi-domain failover clusters.

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    Global Information Assurance Certification was founded in 1999 to certify the skill of computer security experts. GIAC accreditations are acknowledged by businesses and institutions all over the world including and the U.S. NSA. Progent's GIAC-certified information assurance consultants can provide expertise with any of the security capabilities addressed within GIAC accreditation such as auditing infrastructure security mechanisms, security incident management and response, intrusion detection, web services security and security information and event management (SIEM) solutions.

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    Progent can provide affordable online support from engineers skilled in a wide range of utilities and technologies that provide solutions for protecting Windows, Mac, and Linux physical and virtual servers and workstations as well as laptops and smartphones. Progent offers help for all major data protection platforms such as Acronis Backup and Recovery, Barracuda Backup, Altaro VM Backup, Backup Exec, BackupAssist Software, HP Data Protector, Double-Take Software, Mozy, Retrospect for Macintosh, Time Machine, VMware Data Recovery (VDR), and Oracle Solaris FLARs. Progent's consultants can assist your company to deploy, upgrade, or maintain backup/restore systems for a range of architectures including on-premises, edge to datacenter, cloud, or a mix.

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    Progent can provide cost-effective online consulting to assist businesses of any size to access Amazon AWS cloud services such as Elastic Compute Cloud (EC2) for virtual machine hosting, Amazon Simple Storage Service (Amazon S3), and Amazon Glacier. Progent can help your IT team with every aspect of Amazon AWS migration and troubleshooting including requirements analysis, preparedness evaluation, system design, pilot testing, configuration, centralized administration, performance tuning, licensing management, backup/restore solutions, and security strategies.

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    Altaro VM Backup software offers small and mid-size organizations a reliable and affordable solution for backing up and restoring Hyper-V and VMware-powered virtual machines (VMs). Altaro VM Backup can be deployed in on-premises, remote, distributed, and cloud-hosted architectures and also supports cost-effective cloud backup to Azure Block Blob storage. Headline capabilities include industry-leading Augmented Inline Deduplication to cut backup storage requirements, Continuous Data Protection with backup intervals as low as five minutes for reducing your exposure to data loss, military-grade encryption, granular restore capability for specific files and emails, support for Windows Server Cluster Shared Volumes and vCenter for handling large-scale environments, and the ability to leverage Microsoft Volume Shadow Copy Service to back up live virtual machines without downtime. Progent is an Altaro partner and can provide a wide range of services to assist you to design, install, optimize and troubleshoot a backup/restore system powered by Altaro VM Backup software.

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  • Stealth Penetration Testing IT Services
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    Stealth penetration testing is a key part of any overall IT system security plan. Progentís security professionals can run thorough penetration checks without the knowledge of your organization's internal network support staff. Stealth penetration testing shows whether current security defense tools such as intrusion detection alerts and event history monitoring are correctly set up and actively observed.

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  • VMware NSX Security Specialists
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    VMware's NSX network virtualization platform enables you to build complete logical networks in software. NSX permits virtual networks to be deployed in minutes and administered with a high degree of automation independent of the hardware making up the basic IP network. VMware Site Recovery Manager (SRM) supports programmatic recovery, application mobility, and transparent site relocation, failback and re-protect. SRM also permits non-disruptive testing for site recovery, updates and patches and can produce audit reports to verify complete service restoration, validate Service Level Agreements and prove compliance. When used with VMware's NSX network virtualization technology, VMware Site Recovery Manager can rapidly restore the entire logical network topology at the recovery datacenter. Progent can provide the skills of a VCDX certified VMware NSX consulting expert and VMware Site Recovery Manager system architect to assist your organization to design, deploy, test and maintain a disaster recovery solution powered by VMware SRM and VMware NSX.

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    Progent's Network Help Desk Outsourcing Services for PC desktop technical support are designed specifically for small businesses who require fast access to a Help Desk Service Center with expert phone support and effective escalation capability but who must operate within a limited network support budget. Key components of Progent's Help Desk Outsourcing Support Services include: Help Desk Call Center Support, Optional Remote Access Support, System Evaluation, Problem Prioritization, Virtual Help Desk Services, By-the-Minute Billing, and Help Desk Software Recommendation and Integration.

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    Progent's certified security staff can help you protect your Mac environment through professional support offerings such as running security audits, recovery from virus and worm penetrations, setting up firewalls, implementing secure off-site and mobile connectivity, installing monitoring software for protection against viruses, spam, and directory harvest attacks, and developing a comprehensive security plan adapted for the specific goals of your corporate information system.

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  • Wireless EMail Online Support
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    Progentís consultants provide expertise in a variety of disciplines related to mobile networking including system infrastructure, wireless data synchronization, wireless protection, mobile e-mail, Microsoft Windows Mobile, Research in Motion Blackberry, and wireless software programming. Progent's certified consultants can save your business time and money by using their wireless experience to show you how to select and configure wireless networking solutions that make sense for your business. Progent can also tune your IT architecture so that mobile PDAs perform more reliably.

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  • CCNP Expert Certified UNIX Online Computer Consulting Firm
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    Progent provides national remote technical support and consulting services for businesses that run UNIX, Linux, or Sun Solaris networks or whose information systems feature a combination of UNIX/Linux and Microsoft Windows products. Online network consulting offers optimum return for your IT dollar by protecting user efficiency and limiting the hours billed for network analysis and repair. Advanced remote support tools and experienced technicians and consultants combine to enable Progent to solve the majority of network problems without wasting time and expense by traveling to your location. In the vast majority of situations your network problems can be dealt with over the phone or through a mix of telephone help and online access. Progent can offer the services of Cisco CCIE infrastructure experts and CISM certified security specialists to assist with the toughest system problems.

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    Configuration Manager 2016 automates application and device deployment across multiple sites, centralizes compliance settings control, inventories network resources, guards against corporate data leakage, provides network health reporting, allows secure end-user self service, and offers a common control mechanism for managing multi-operating system ecosystems running on-prem, cloud-centric, or hybrid deployment topologies. Progent's Microsoft-certified Configuration Manager 2016 consulting team and Microsoft Azure cloud specialists can assist you with any facet of planning, implementing, operating and repairing a SCCM 2016 solution for local, cloud-based, or hybrid networks.

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    Lync 2013, renamed Skype for Business, allows businesses of any size to create a manageable and secure communications ecosystem that supports a Bring-Your-Own-Device computing model with instant messaging, real-time presence, web meetings with app sharing, as well as IP and PSTN calling across a wide assortment of desktop and handheld clients. Progent's Microsoft-certified Lync 2013 consultants and network integrators can assist your company to evaluate the business benefits of Lync Server 2013, create an in-house, cloud-based (with Microsoft Lync Online) or mixed model appropriate for your current and long-term goals, deploy Lync Server 2013 in a way that expedites your ROI, and deliver custom online and onsite training to your IT team and end users. Progent offers expertise in key pieces of a Lync Server 2013 deployment that include Microsoft Windows Server, SQL Server Express and Exchange, and Progent can assist you to combine Lync Server 2013 with key Microsoft Office and Office 365 apps such as Outlook and PowerPoint.

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    Progent's CISSP-certified cybersecurity consultants can help businesses of any size with any aspect of IT security. Progent can help create efficient cybersecurity solutions that guard a small office from advanced malware attacks or Progent can plan, configure, and monitor an end-to-end security environment for hybrid enterprise networks that accommodate onsite, remote, and mobile clients sharing network resources distributed across multiple physical sites and public and private clouds.

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    Progent's Juniper-certified network engineers can help you utilize Junos OS and the Junos platform of network management applications to configure, administer, and monitor Junos-powered devices; migrate to the Junos OS operating system from other Juniper software platforms such as ScreenOS; and upgrade your Juniper routers, switches, and gateways to the latest version of Junos OS.

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    Progent offers high availability load balancing consulting covering network load balancing, load balanced applications, LAN/WAN infrastructure routing, and content dispatching products including Cisco Content Engine. High availability load balancing technologies for which Progent offers consulting expertise include Windows Server 2003 Network Load Balancing Manager, Citrix Metaframe and Access Gateway, Cisco CSS, Cisco Content Distribution Manager and LocalDirector 400 series, and F5 Networks BIG-IP.

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    Progent's Microsoft-certified network experts can help your organization to assess the value of Exchange 2010 for your company and can help your IT staff to plan and carry out an efficient migration to Exchange 2010 from Microsoft Exchange Server 2003 or Microsoft Exchange 2007 Server that will provide fast ROI by increasing your workers' efficiency, cutting the expense of equipment and support, streamlining administration, and integrating your vital communications technologies.

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    Progentís Technical Response Center provides national remote assistance for Windows and Cisco-based small business information networks. Progent's Microsoft and Cisco-Premier service experts offer phone help and online direct computer access to troubleshoot and repair network problems quickly and economically. The breadth of IT expertise represented by Progent's staff of country-wide support professionals allows Progent to escalate even the toughest network issues to appropriate specialists as required.

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    Windows Enterprise Directory demands significant hands-on experience to integrate optimally across a large corporation. Progentís Microsoft Certified consultants are experts in designing, integrating, and supporting complex Enterprise AD projects. Progentís areas of expertise with Microsoft Windows Active Directory include replication issues, multi-domain partition configurations, correcting corrupted Active Directory objects, dealing with residual beta software configuration objects in production AD environments, and fixing unsuccessful installations of AD and Active Directory-associated applications.

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    Progent's Microsoft Office Word and Office 365 Word experts can provide a wide range of affordable remote consulting services to assist you to maintain your legacy Microsoft Office Word solution or help you to migrate to a newer version of Microsoft Office Word. Services available from Progent's Word experts include VBA programming, identifying and resolving compatibility problems between different versions of Office Word, integrating Office Word with other Microsoft Office applications like Office Excel and Outlook or with third-party data sources and add-ons,infrastructure optimization for dependable. reliable cloud access, security consulting, smart phone integration, and online training classes customized for your special requirements.

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    SSL VPN makes it possible to establish a secure Internet connection between an enterprise network and virtually any remote computer without the need for pre-installed client software. Progent's Juniper-certified consultants can help you design, manage, and troubleshoot SSL VPN solutions based on Juniper's AS Series of remote access appliances.

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  • VPN Support and Help
    VPN Information Technology Consulting

    Cisco's security and offsite connection technology for small businesses provide a full range of easy-to-administer security solutions to help protect your wired and wireless network infrastructure. Cisco's Virtual Private Network product family includes routers, firewalls, intrusion detection systems and Virtual Private Network concentrators. Progent's professional consulting staff includes experienced specialists with Cisco's CCIE and CCNP certifications who can assist your company to evaluate Cisco VPN, Cisco RADIUS Security, Cisco Aironet and Meraki wireless APs, and additional Cisco security solutions that align best with your business goals.

  • VMware vCloud Suite Technology Professional VMware NSX Design Professional
  • Value Pricing Onsite Computer Services 24-7 Value Pricing Outsourcing Services
  • WLAN controller Support WLAN controller On-site Support

  • SharePoint 2019 Migration On-site Support
    SharePoint 2019 PowerShell Online Help

    Progent's Microsoft-certified SharePoint 2019 and SharePoint Online experts offer affordable remote and onsite consulting expertise, software development, and technical support services for businesses of all sizes who intend to migrate to SharePoint Server 2019 or SharePoint Online from earlier releases of SharePoint. Progent can assist you plan and carry out a cost-effective upgrade to SharePoint 2019 on premises, SharePoint Online, or a hybrid network model that combines local and cloud-based components into a seamless intranet system.

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  • Web Application Security Consulting Specialists Security Information and Event Management
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  • Offsite Managed Backup and Recovery Services Consult
    Award Winning Cloud Backup Security Online Support

    ProSight Data Protection Services offer small and medium-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery (BDR). For a low monthly cost, ProSight Data Protection Services automates your backup activities and allows rapid restoration of critical files, applications and VMs that have become unavailable or corrupted as a result of hardware failures, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's disaster recovery consultants can deliver advanced expertise to configure ProSight DPS to be compliant with government and industry regulatory requirements such as HIPPA, FIRPA, and PCI and, whenever needed, can assist you to recover your critical information.

  • Windows 2000 Online Support Microsoft Upgrade Consultants Windows Server 2000
  • Windows Server 2012 R2 IT Consulting Services Quebec Windows Server 2016 Technician Montreal, Quebec

  • After Hours 64-bit Server Technical Consultant
    Microsoft Certified Partner 64-bit Server Network Engineer

    Progentís Microsoft-premier engineers can help your organization to update your application servers or desktops from 32 to 64 bits. Progent can assist you to understand the risks and advantages of upgrading to 64-bit processing, plan an efficient migration strategy that reduces business disruptions, and provide inexpensive, professional remote support to aid your organization to configure 64-bit software and application software on your existing computers.

  • Offsite Workforce Assistance - Montreal - Call Desk Solutions Consulting Experts
  • Windows Server 2016 Cluster Operating System Rolling Upgrade Online Technical Support 24x7x365 Support and Integration Windows Server 2016 Migration
  • Windows Server 2016 PowerShell Computer Engineer Windows Server 2016 Support Services
  • Windows Server Essentials Hyper-V Replica Engineer Windows Server Essentials Storage Spaces Consulting Services
  • Windows, Linux, UNIX, Solaris Remote Support Linux, Windows Specialist
  • Wireless Security Scan Professionals External Security Inventory Consulting Services
  • Work at Home Employees Montreal Consultants - Setup Assistance Teleworkers Montreal Guidance - Setup Consulting and Support Services Montreal, QC

  • Top Mac Virus Recovery Help and Support
    macOS VPN Professionals

    Progent's CISM-certified security staff can help you secure your Apple Mac network through expert services including performing security tests, clean up after virus and denial of service attacks, setting up firewalls, implementing safe off-site and mobile access, deploying monitoring programs for defense against viruses, spam, and directory harvest attacks, and creating a comprehensive security strategy adapted for the particular objectives of your corporate information system.

  • Work at Home Employees Montreal Consulting and Support Services - Collaboration Solutions Consulting Experts Remote Workforce Montreal Consultants - Collaboration Solutions Guidance Montreal, QC

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