For companies of all sizes in Montreal Québec, Progent offers convenient, quick, and economical contact with CCIE-Premier engineers. CCIEs are top-level networking engineers who achieve this prestigious recognition only after rigorous examinations administered by Cisco. CCIE-certified consultants can handle the most complex issues associated with network integration, troubleshooting, and configuration. Progent’s CCIE-certified support specialists operate directly with Cisco's internal engineers in identifying problems with IOS or Cisco NX-OS utilities and coming up with workarounds or obtaining program patches to fix problems. A Cisco-qualified CCIE can pinpoint the cause of computer network problems whether from network appliances or software.

Progent can provide fast and affordable online contact with a CCIE specialist so that your company can get high-level help for complex network problems that are affecting business productivity but are beyond the experience of your ordinary network maintenance organization. Progent's Cisco CCIE-Premier network experts can examine your system via advanced remote connectivity utilities that allow them to provide fast and cost-effective analysis and repair of serious network problems.

Progent's CCIE Support Services
The vast majority of CCIEs work for large corporations or national Internet providers, and consequently their skills are not easily available to the general public. Progent is one of the rare consulting providers that makes CCIEs accessible to support small and mid-size companies. Also, Progent can provide quick contact with a CCIE by telephone so you can get timely help for complex network problems that are hurting worker productivity. To learn how to get in touch with a Progent CCIE for immediate help with your network, visit Progent's online network troubleshooting.

Progent maintains one of the biggest rosters of Cisco-premier CCIE engineers of any independent consulting company in the U.S. Consequently, Progent can provide unbeatable skill in finding connectivity solutions focused on Cisco technology. Since Progent is also a Microsoft Certified Partner and provides professional application support for a wide array of popular applications, Progent can integrate comprehensive information technology solutions that optimize the strategic value of your network.

CCIEs are an exceptional value because their depth of expertise enables them to fix the most complex problems rapidly. In most scenarios, less seasoned engineers can burn up hours or days wrestling with a problem that an experienced CCIE can solve in just a few minutes. The majority of Progent CCIEs are not only expert at Cisco technologies, but also have a variety of recognized industry certifications such as Microsoft Certified Systems Engineer (MCSE), and an important network protection credential such as CISA or CISM. This allows Progent to offer complete services that address a wide range of IT products without incurring extra expenses and delays orchestrating too many specialists.

To learn more details concerning Progent's online and on-premises support services for Cisco network infrastructure, choose a topic:

Other Support Expertise Available from Progent
Progent can also provide a a wide array of IT consulting expertise in critical practice areas to help companies to turn Cisco networking products into a cohesive IT solution that provides competitive value. Some of the consulting services available from Progent's experts are project management expertise, VMware vSphere and vCloud planning and deployment, VMware Site Recovery Manager (SRM) application continuity planning, VMware NSX network virtualization architecture and management, Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows Hyper-V consulting, business continuity planning and testing, Windows Server 2012 R2 configuration, network security vulnerability assessment, database administration and application services, and part-time CIO consulting services.

Progent can also help your IT team you to design, deploy, manage and troubleshoot enterprise hybrid cloud solutions that include physical and cloud infrastructure and that use Cisco technology. (Learn about Progent's Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) enterprise hybrid cloud solutions, and Google Cloud Platform (GCP) integration consulting.)

By providing an efficient full-service resource for IT generalists and application experts, Progent can deliver timely, affordable, and comprehensive IT solutions that meet the unique requirements of businesses in Montreal Québec.

An index of content::

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    Progent's Computer Help Desk Call Center Outsourcing Services for PC desktop technical support are designed specifically for small organizations who need immediate access to a Help Desk Call Center with expert phone support and effective escalation options but who must work within a restricted information technology budget. Important features of Progent's Help Desk Outsourcing Support Services include: Help Desk Call Center Support, Secure Remote Access Support, System Evaluation, Expert Prioritization, Virtual Help Desk Call Center Services, Per Minute Billing, and Helpdesk Applications Recommendation and Integration.

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    Progent's ProSight Enhanced Security Protection (ESP) services offer economical multi-layer protection for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint management, and web filtering through leading-edge tools packaged within one agent managed from a single console. Progent's data protection and virtualization consultants can help your business to design and implement a ProSight ESP deployment that meets your organization's specific requirements and that allows you demonstrate compliance with government and industry information security regulations. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for urgent attention. Progent's consultants can also assist your company to install and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack such as ransomware.

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    Progent can assist small and mid-size companies to plan, configure and troubleshoot the network infrastructure needed to support telecommuters.

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    Progent's Microsoft-certified consultants can assist your company to assess the benefits of Lync Server 2010 for your environment and can assist you to design and carry out an installation of Microsoft Lync Server that consolidates the management of Instant Messaging and Presence and improves the productivity of your office staff, telecommuters, and mobile workforce. Progent's consultant's can in addition help your company to carry out an efficient migration to Lync Server 2010 from Office Communications Server or Microsoft Live Communications Server, interface Microsoft Lync Server 2010 with Exchange, Microsoft SharePoint, and SQL Server, show you how you can use Lync Server 2010 to enhance the team-computing capabilities of Microsoft Office programs, and offer online seminars and continuing support for Lync Server 2010 and other Microsoft platforms.

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    Catalyst family of wireless controllers simplify the administration of wireless LANs by unifying the configuration and management of wireless access points, optimizing wireless performance by reducing the effect of radio frequency congestion, improving wireless availability with fast failover, and hardening data security by detecting threats and analyzing traffic content based on user class and location. Progent's Wi-Fi consultants can assist you to configure Cisco Wi-Fi controller appliances to manage wireless networks of all sizes. Progent can help you to maintain and troubleshoot your current Cisco-based Wi-Fi solution or carry out a smooth transition to Cisco's modern Wi-Fi controller solutions.

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    Progent can provide the support of a senior specialist with extensive experience configuring, managing, and upgrading video conferencing systems from top-tier suppliers including Cisco/TANDBERG, Polycom, and LifeSize. Progent's consultants can work with your internal network support team, your ISP, and your telepresence platform vendor to help your organization maximize the strategic value of your video conferencing ecosystem.

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    Progent offers businesses of any size enterprise-class network online or onsite consulting services for information systems based on Microsoft Windows technology and Microsoft's .NET servers including Microsoft Exchange Server 2013 and Microsoft SQL Server 2012. Progent's Microsoft and Cisco Premier Certified network consultants also offer security consulting for businesses varying in size from the small office to the worldwide enterprise.

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    Amazon Marketplace Web Service is a collection of APIs that allows Amazon sellers to streamline their operations by automating crucial sales functions such as listings, orders, payments, inbound and outbound fulfillment, and reports. By tapping into Amazon's vast online selling environment and automating their sales, merchants can expand their reach, lower their operating costs, accelerate reaction time to customers, and increase their bottom line. Progent's Amazon Marketplace Web Service consultants can work with your development staff and provide application programming, workflow integration, project management support, and mentoring to help you cut development time and get to market quickly.

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    Progent's Microsoft certified Consultants provide three service programs to help mid-size and large companies create an efficient and productive internal Network Support Helpdesk. Progent's help desk consulting services include ROI evaluation, process study and enhancement, management reporting, education of internal staff, and documentation of processes. Progent's Software Evaluation and Deployment Support Services help companies sift through the numerous top level Help Desk application programs available and decide which products might be too expensive, miss critical features, or align badly with your organization's corporate culture. Progent also provides temporary staffing for companies who need to reinforce their in-house Help Desk staff for special projects or to fill in for absent or indisposed personnel.

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    Progent's Standard Help Desk Services provide an end-to-end service desk solution that manages all facets of remote desktop support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and management reports. Help Desk services are offered at a significant discount from Progent's regular desktop support rates, and Progent can provide the option of rapid as-needed escalation to Level 2 and Level 3 experts to handle the most problems.

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    If your company is developing UNIX or Linux applications on a network that has MS Windows-based servers, PCs, and office productivity products, Progent can provide full-service IT outsourcing that allows you to concentrate on your field of strategic expertise while avoiding the constant hassle of maintaining your company information system. By using smart server monitoring and by providing online and in-person support as your business needs it, Progent represents an economical way for supporting an information system that provides excellent reliability, security, and efficiency. Progent's UNIX/Linux developer assistance services feature full-service network support outsourcing, virtual server infrastructure, online and on-site service and troubleshooting, 24x7 monitoring services, and Helpdesk services.

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  • Exchange 2013 Collaboration Network Consultant MCSE Expert Certified Exchange 2013 Disk Availability Group Engineer
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    Progent’s non-stop inter-site connectivity and fault tolerant system infrastructure consultants can help small organizations achieve fault tolerant Interoffice connectivity via fully redundant system architectures with automatic failover. Progent’s CCIE engineers can plan and implement fault tolerant Inter-office connections based on fault tolerant EIGRP routers or non-stop OSPF deployment of Cisco routers. Progent can show you how multi-path connectivity and transparent fail-over offers economical non-stop interoffice networking.

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    Progent's experienced ransomware recovery experts can help your business to restore an IT network victimized by a ransomware cryptoworm like Ryuk, Dharma, Hermes, or MongoLock.

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    Progent provides several basic types of Help Desk services including Microsoft and Cisco Help Desk Outsourcing Support Services, Virtual Help Desk Support, and Call Center Process Consulting and Staffing Services. Progent is a Microsoft-certified Partner and Progent's Help Desk staff of authorized Microsoft and Cisco professionals offers your clients instant access to a dependable technical group with extensive experience delivering phone support and remote access troubleshooting for IT systems based on Microsoft technology. Progent's concentration is on earning the support Call Center a respected reputation as a key contributor to company performance. Progent's goal is to fix rather than simply report problems.

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    Exchange Server 2013 incorporates major improvements to the functionality of its predecessor Exchange Server 2010 and introduces important innovations plus a revamped structure. These improvements affect key IT areas including ease of administration, high availability (HA), compliance, operational costs, collaboration, expandability, throughput, cross-version interoperability, and productivity. Progent's certified Exchange Server 2013 consulting professionals can assist your organization to evaluate the potential business benefits of upgrading to Exchange Server 2013, create an efficient test and deployment strategy, and educate your IT staff to manage your Microsoft Exchange Server 2013 environment. Progent also offers affordable remote consulting and management for Exchange 2013.

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    Progent's ProSight Email Guard solution uses the technology of leading data security companies to deliver centralized management and comprehensive security for your email traffic. The powerful architecture of Email Guard managed service combines a Cloud Protection Layer with a local gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer acts as a preliminary barricade and keeps most unwanted email from making it to your network firewall. This reduces your vulnerability to external threats and saves network bandwidth and storage. ProSight Email Guard's on-premises gateway device adds a deeper level of analysis for incoming email. For outbound email, the local security gateway provides AV and anti-spam protection, protection against data leaks, and encryption. The onsite gateway can also help Microsoft Exchange Server to track and protect internal email that stays inside your security perimeter.

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    Progent’s Microsoft certified consultants provide small and medium size companies enterprise-grade consulting support for Microsoft Systems Management Server 2003. Systems Management Server is Microsoft's solution for change and configuration management. SMS 2003, included in Microsoft System Center 200, enables you to install critical applications rapidly and reliably to appropriate workers, reduce software expense and adhere to licensing agreements by understanding usage profiles, improve Windows protection by increasing your awareness of vulnerability and by delivering targeted updates, manage your mobile workforce through industry standards independent of connection or geography, and lower operational expenses by efficiently utilizing the administrative capabilities incorporated into Windows. Progent’s SMS engineers can help you use SMS economically for automated software and application installation, security patch control, and asset tracking management including software and hardware inventory.

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    The server cluster technology incorporated into the Datacenter and Enterprise versions of MS Windows Server 2008 has been radically redesigned to streamline the deployment, setup, and administration of clusters that provide greater levels of system dependability, protection, performance, and versatility. New or improved features include automated cluster Validation, easier configuration and installation, unified cluster administration, new cluster architecture for maximum availability, hardened security and quorum structure, fewer failure points, greater disk and RAM capacity, and improvements for multi-site clusters. Progent's Microsoft-certified consultants can assist you assess the advantages of failover clusters, plan and implement an installation, train your network support personnel to administer your failover clusters, deliver continuing consulting and support services, and create and validate a workplace recovery procedure.

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    Progent's Cisco-certified VoIP phone and video IP phone consultants can assist your business to integrate, manage, and troubleshoot Cisco IP phones, video IP phones and wireless IP handsets. Progent offers support for all versions of Cisco's IP phones from discontinued VoIP products to the latest HD media phones. Progent's IP telephony experts can also assist you to integrate your IP phones with Cisco Unified Communications Manager, formerly known as CallManager, or with Unified Communications Manager Express to create a state-of-the-art IP-PBX environment for unified messaging and collaboration. Progent can also help you to install Cisco Unified Communications Manager apps that include Cisco Unified Communications Manager IM and Presence Service with Jabber support, Cisco Unity Express for voicemail, Mobile Connect for Single Number Reach (SNR, and Cisco Contact Center Express (Unified CCX or CCX) for building a highly automated customer contact solution. Progent can provide support with any facet of Cisco IP Phone integration including designing dial plans, configuring SIP gateways, installing ISR G2 routers with CUBE VoIP networking support, and designing UCS server clustering and Cisco Survivable Remote Site Telephony (SRST) solutions for survivability.

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    Progent's Symantec experts can assist you to support discontinued Symantec firewall and VPN appliances including the Raptor and VelociRaptor line or help you upgrade to current firewall technology. Progent can also enable you to create and implement a comprehensive security strategy that can incorporate firewall and VPN appliances and utilities, managed security and network defense services, server and application monitoring products, and documented policies and processes. Progent has the expertise to be your one-stop resource for on-going technical support, administration, education, and security consulting.

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    Progent's pricing policy is to charge for phone support and on-site visits per minute. As a result, you are charged only for delivered support. Progent does not impose a higher rate for after-hours or emergency support, and within California or in areas where Progent provides in-person service, Progent does not bill for travel except for urgent calls where on-site work is less than four hours. Also, Progent imposes no minimum fee and asks no retainer for services delivered during regular business hours. Many service organizations demand large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids large bills for quick fixes so you won't be tempted to allow minor problems to fester.

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    Before Progent’s MOM-based solution, network problems were approached reactively, after users complained about them. With the help of proactive, automated warnings and trend reports sent by Microsoft Operations Manager, Progent is now able to fix system troubles before they grow to be critical enough to disrupt network uptime. Thanks to Microsoft Operations Manager, Progent can resolve looming problems before customers are aware that the problems are there. Progent has background with MOM 2005 and MOM 2000 to deliver small company IT systems enterprise-class reliability, safety and productivity.

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    Progent's certified wireless networking experts can help organizations of all sizes to design, implement, administer and repair Cisco Aironet wireless access point solutions to achieve the performance, coverage, density, expandability, security compliance and manageability required for transparent access between wireless and wired networks. Progent offers affordable remote and on-premises consulting services for legacy and current 802.11ac Aironet APs and Progent can help you plan and manage wireless solutions that include indoor and outdoor Aironet Wi-Fi access points.

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    Progent's Cisco-certified wireless networking experts can assist organizations of all sizes to plan, deploy, administer and repair Cisco Aironet wireless access point solutions to achieve the throughput, range, density, scale, security compliance and ease of management needed for transparent connectivity between wireless and wired network infrastructure. Progent offers efficient remote and onsite consulting services for end-of-life and new-generation 802.11ac Aironet APs and Progent can assist you plan and maintain deployments of indoor and outdoor Aironet APs.

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