Fast Remote Help for Montreal Québec Computer Networks
For companies located in Montreal Québec, Progent offers remote support for information systems based on Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier engineers have provided online support to companies in every state in the United States. (See testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE network specialists to solve challenging infrastructure problems, plus the services of CISA and CISSP-qualified cybersecurity experts to handle high-level security design and troubleshooting issues.
Progent's online technical support engineers provide exceptional leverage because they possess the real-world background and have access to the advanced tools needed to resolve most information system problems quickly. This reduces direct costs because service calls require minimal chargeable consulting minutes. Remote help also avoids the cost of dispatching an engineer to your location. Your organization saves additionally in indirect costs by reducing or avoiding system outages and associated losses due to business disruption, disgruntled customers and vendors, idle employees, and distracted executives. Progent's advanced remote consulting experience is particularly valuable for organizations that rely on public clouds for vital network infrastructure or applications such as Microsoft Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises IT support may not be an alternative.
Progent's pricing policy for online support is designed to leverage your IT service investment. Progent bills by the minute for telephone-based assistance, so you are billed only for the support that you actually get. In contrast to many online support firms, Progent asks for no initialization fee or minimum job duration. Progent's one-minute billing unit and clean model for billing eliminate scenarios where speedy. minor repairs somehow turn into big invoices. Progent's penchant for solving technical issues efficiently means you spends less money.
Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has refined an array of customized technologies and proven methodologies which promote the highest degree of effectiveness for remote consulting and repair for IT systems of all sizes. Progent offers protected VPN support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology enables the staff of Progent's remote service group to link to your company's network remotely without compromising corporate security.
Progent's proven customer support database application maintains detailed histories of all support that Progent's customers have been provided. Progent's staff service personnel have access to the details of services delivered to each Progent customer by every consultant. This archive of problems and repairs is structured as an easily accessible support database that permits Progent's online support experts to communicate their knowledge company-wide to make sure that the effectiveness of Progent's technical support improves over time. Progent's extensive list of accreditations and close relationships with important technology companies such as Cisco and Microsoft open up other vast support databases and allow fast response from manufacturers' internal engineering staff so Progent's remote consulting experts can arrive at the best solutions quickly.
Remote support services available from Progent to businesses in Montreal Québec include:
Certified Windows Experts
Progent's Microsoft-certified remote service engineers offer network troubleshooting and IT support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the assistance of consulting engineers who can assist your company with a broad range of technology support services such as Microsoft Windows Server 2022 planning and integration expertise,
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
MS Exchange 2019 integration,
MS Exchange 2016 Server migration, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint 2019 planning and integration, SharePoint Server 2016 migration consulting, Microsoft Teams expertise, Microsoft Skype for Business migration support, Lync Server management, and Office Communications Server troubleshooting,
Microsoft Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, MS SQL Server 2019 integration consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server training,
Microsoft Office Access Application Development and Troubleshooting,
Small Business Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a wide array of affordable PC desktop services to assist you company to deploy, integrate, repair, and administer desktop PCs and notebooks powered by Microsoft Windows. Progent's PC desktop consulting services include providing Windows 11 system design and upgrade assistance and Windows 10 configuration support, as well as Microsoft System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager cloud integration, and Microsoft Intune consulting to centralize the management of your PCs and cloud-connected mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for network infrastructure professionals, and validates a consultant's technical knowledge at the expert level. Cisco-qualified CCIEs know how to deal with even the most complex problems surrounding network infrastructure design, installation, management, protection, and troubleshooting. Cisco CCIEs can cooperate with the highest priority with Cisco's internal product support engineers in analyzing problems with IOS Software network management utilities and coming up with alternate approaches or identifying program patches. Cisco qualified CCIEs are an exceptional cost-effectiveness because their depth of experience enables them to resolve problems rapidly. In many instances, less seasoned service providers can wrestle for many hours or even days with the same problems that a Cisco CCIE can resolve in a few minutes. Progent's Cisco-qualified CCIE support experts can tie into your computer system using state-of-the-art on-line support tools in order to perform efficient, safe, and affordable analysis and repair.
Progent's CCIEs offer help for all of Cisco's popular selection of networking appliances by offering services such as:
CISSP, ISSAP, and CISM Certified System Security Engineers
Progent's qualified CISSP and CISSP-ISSAP security and compliance experts can provide a range of system protection solutions to bolster the defenses of your Windows, Apple macOS and OS X, Linux environment against internal or external threats or assist your company to recover quickly following a damaging breach. Security solutions available from Progent include: thorough data security and compliance analysis utilizing tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Solar Winds tools and Hydra; quick recovery from virus and worm assaults; installing firewalls; designing safe mechanisms for off-site and mobile access; guarding your messaging infrastructure against spam and DHA attacks; and initiating 24x7 proactive monitoring.
Progent offers advanced online support to help businesses of all sizes connect their networks with popular public clouds including Azure and Amazon AWS. Progent can assist you to design and manage hybrid environments that can include Windows and Linux operating systems and apps in both cloud-based systems or in hybrid architectures that combine physical IT assets as well as public clouds. To help you to integrate public clouds with physical datacenters, Progent offers a variety of cloud migration support services that include Microsoft 365 integration with on-premises Exchange environments,
Microsoft Azure hybrid cloud design and deployment services, Amazon Web Services (AWS) hybrid cloud solutions, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud integration consulting. Progent has more than two decades of experience delivering advanced consulting services remotely, and Progent can help you complete your cloud integration initiatives quickly and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that lets you orchestrate, automate and verify a repeatable runbook for recovering applications and services rapidly following a breakdown. SRM supports centrally managed and automated recovery, application mobility, and non-intrusive site relocation, failback and site re-protect. SRM also allows non-intrusive testing for disaster recovery, updates and patches and can produce reports to verify complete service recovery, validate Service Level Agreements and demonstrate DR compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to help you to plan, deploy, test and maintain a DR system powered by VMware Site Recovery Manager.
Progent's VMware vSphere experts have extensive experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud used for managing private and hybrid cloud environments that provide maximum uptime, data security, and disaster recovery. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network architect to assist your organization to plan and deploy a completely virtualized Software Defined Data Center that can be set up or re-purposed instantly and administered with a high level of automation independent of the physical components making up the basic network infrastructure.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux consultants and Apple macOS and OS X technology specialists offer phone-based consulting services to cover a broad spectrum of information technologies such as network infrastructure, messaging solutions, system and operational security, plus UNIX/Linux and Windows integration. For server consolidation and easy management in networks that combine Linux and Windows, Progent can provide VMware consulting and Citrix expertise. Progent can also assist with migration from older applications to Windows or Linux-based environments. Progent's group-oriented approach to resolving network issues promotes fast escalation, if necessary, to consultants with task-relevant expertise to handle complex situations. This accelerates solutions of critical problems, reduces lost productivity, and lowers support costs.
Major Linux variants for which Progent can provide expert support include:
Progent's ProSight Subscription-based IT Services for Small and Medium Size Businesses
Progent offers a family of affordable, fixed-price services intended to enable small and medium-size businesses to utilize the same cutting-edge IT solutions used by some of the industry's leading enterprises. The ProSight line of IT management outsourcing services addresses all key areas of modern networking such as email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure management, VM hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior machine learning tools to guard endpoints and servers and VMs against modern malware attacks such as ransomware and email phishing, which easily evade traditional signature-matching anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a unified platform to manage the complete threat progression including filtering, infiltration detection, containment, remediation, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection services offer economical multi-layer security for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers firewall protection, penetration alerts, device management, and web filtering through cutting-edge tools packaged within a single agent managed from a unified console. Progent's security and virtualization consultants can assist you to design and configure a ProSight ESP environment that meets your organization's specific requirements and that helps you achieve and demonstrate compliance with legal and industry data protection standards. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for urgent attention. Progent's consultants can also help you to set up and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Recovery
Progent has worked with leading backup/restore product vendors to produce ProSight Data Protection Services, a family of subscription-based offerings that provide backup-as-a-service. ProSight DPS products automate and track your data backup processes and enable transparent backup and fast restoration of vital files, applications, system images, and VMs. ProSight DPS lets you recover from data loss resulting from equipment failures, natural disasters, fire, cyber attacks like ransomware, user error, malicious employees, or software bugs. Managed services in the ProSight Data Protection Services family include ProSight Ataro VM Backup, ProSight Ataro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent service representative can help you to identify which of these fully managed backup services are best suited for your IT environment.
- Patch Management: Patch Management Services
Progent's managed services for patch management provide organizations of all sizes a flexible and affordable alternative for evaluating, validating, scheduling, applying, and documenting updates to your dynamic information network. Besides optimizing the security and functionality of your IT environment, Progent's patch management services permit your in-house IT team to focus on line-of-business projects and activities that deliver maximum business value from your information network. Read more about Progent's software/firmware update management services.
- ProSight Duo Two-Factor Authentication: Access Security, Endpoint Remediation, and Secure Single Sign-on (SSO)
Progent's Duo MFA services utilize Cisco's Duo technology to defend against compromised passwords by using two-factor authentication (2FA). Duo enables single-tap identity confirmation with Apple iOS, Google Android, and other personal devices. Using Duo 2FA, whenever you log into a secured application and enter your password you are requested to confirm your identity on a unit that only you have and that is accessed using a different ("out-of-band") network channel. A broad selection of devices can be utilized as this added means of authentication such as an iPhone or Android or watch, a hardware/software token, a landline telephone, etc. You can register multiple verification devices. To find out more about Duo two-factor identity validation services, see Duo MFA two-factor authentication services for access security.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top information security vendors to deliver web-based control and world-class protection for your email traffic. The powerful structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway device to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's cloud filter serves as a preliminary barricade and blocks the vast majority of threats from reaching your network firewall. This reduces your vulnerability to inbound threats and saves network bandwidth and storage. Email Guard's onsite gateway device adds a further layer of analysis for inbound email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also assist Exchange Server to track and safeguard internal email that stays within your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
Progent’s ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to diagram, monitor, reconfigure and troubleshoot their connectivity appliances such as routers and switches, firewalls, and access points as well as servers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept updated, captures and manages the configuration information of almost all devices connected to your network, monitors performance, and sends notices when potential issues are discovered. By automating complex management and troubleshooting activities, WAN Watch can knock hours off ordinary tasks like making network diagrams, reconfiguring your network, finding devices that require critical updates, or isolating performance issues. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progent’s server and desktop remote monitoring service that incorporates advanced remote monitoring and management technology to help keep your network running at peak levels by tracking the health of critical computers that power your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your designated IT management personnel and your Progent engineering consultant so that all looming problems can be resolved before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual host set up and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the apps. Because the environment is virtualized, it can be ported easily to an alternate hosting environment without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and protect data related to your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be alerted about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate up to 50% of time spent searching for vital information about your network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether you’re planning enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you need the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size businesses to get an objective assessment of the overall health of their IT system. Powered by some of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits show you how well the deployment of your core network assets conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI like a cleaner Active Directory system. Both also include one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost management, better compliance with data security regulations, higher utilization of IT resources, faster problem resolution, more reliable backup and restore, and higher availability. Read more information about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a phone interview with a Progent backup/recovery consultant. The fact-finding interview is intended to evaluate your organization's preparedness to stop or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information concerning your existing AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to create a cost-effective security and backup system that meets your company's requirements. For details, see Progent's ProSight Ransomware Preparedness Report.
Special Consulting Services Available from Progent
Progent offers the skills of seasoned remote consulting experts for contract information technology programs. Progent's rates for longer-term development or consulting tasks are set based on the level of expertise of the consultants required. Progent's background in these important fields of information technology allows customers to complete major initiatives within budget and on schedule. Progent's special online consulting services include:
How Your Montreal Business Can Contact Progent's Online Technical Support Professionals
Help Desk Call Center Expertise
Progent's Help Desk support programs for businesses with environments based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Call Center services, shared Helpdesk support services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services offer small businesses a complete solution that manages all facets of online Level 1 desktop support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and management reports. Progent offers call desk services at a significant discount off Progent's normal desktop support rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to handle complex problems.
Progent's Call Center consulting expertise can aid you in establishing an efficient new Call Center or revamping your existing organization, evaluating or customizing Help Desk Call Center application software to address the particular demands of your business, or adding occasional phone support personnel to supplement your internal Help Desk resources during high-demand scenarios like software transitions, mass upgrades, or rolling out brand new business software.
Progent's Call Center team of seasoned information technology professionals provides your workers in Montreal Québec immediate assistance from a dependable technical support resource with substantial background delivering phone consulting and online troubleshooting for networks that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's focus is to give the Call Center the reputation as a significant enabler of business success, and Progent's intent is to resolve and not merely record network problems.
- Applications Services: Education, Development, and Problem Solving
Progent's Applications Consulting Team provides online professional engineering support and education in special business application fields including ERP, MRP, customizing accounting packages, and CRM. Progent also can provide consulting expertise, custom programming, and training for popular Microsoft business applications including Microsoft CRM, Project, Microsoft 365 Word, and Office Excel. To find out additional information concerning Progent's expertise, custom programming, and training offerings, see Progent's Applications Experts Services.
- Centralized and Automated Administration of Hybrid Cloud Networks
Microsoft System Center centralizes and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2022 servers, Windows 10 and Windows 11; cohesive management of heterogeneous environments that incorporate Linux, Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center consulting experts offer world-class remote and on-premises expertise for all components of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and install a new deployment of System Center2, extend or tune an existing one, upgrade smoothly from an earlier version of System Center, or debug your System Center solution.
- Online Hybrid Network Monitoring Services
Progent offers organizations in Montreal Québec remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting services. Progent can adapt Operations Manager to fit your environment so your computer support is proactive and automated. By detecting looming issues before they grow into network outages, remote monitoring can ward off stressful and costly service crises. Progent can also use system monitoring tools such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows environments, or systems that incorporate a variety of platforms.
To contact Progent about emergency phone-based assistance with Microsoft, macOS and OS X, or Linux networks, go to Progent's Emergency Remote Help, call 1-800-993-9400, or see Contact Progent.
For companies and new ventures in Montreal Québec, Progent's online computer support engineers are ready to deliver professional and affordable system support whenever your business needs it. Long experience delivering online repair services has earned Microsoft Partner status for Progent's consultants and has helped Progent to develop high-end troubleshooting capability and to fine tune remote connectivity tools to solve computer problems quickly while eliminating the cost and lost time that comes with on-premises support visits.
Even if your Montreal company has a local independent consultant or maintains a full time IT staff that know how to handle typical network problems, Progent's Microsoft certified consultants can offer an easy and transparent virtual extension of your local resources in cases when your usual service personnel either don't have the availability or the knowledge to fix sudden network emergencies or particularly complex integration problems.
Benefits of Progent's IT Support for Organizations in Montreal Québec
Progent's remote IT consulting services enable your Montreal organization to enjoy the advantages of on-call, world-class network support without the cost of managing a full-time IT staff. Your network will acquire added business value by becoming more available, productive, and protected. Advantages to your company include:
- Convenient virtual expansion of your local IT resources
With most businesses in Montreal Québec, local network support resources, whether consisting of independent consultants or a full-time IT staff, can take care of the majority of technical problems. However, IT crises can strike when your regular resources are too busy or unavailable, and some problems may be associated with IT products that is beyond the scope of your local support personnel. In these situations, Progent's online support experts offer an easy, fast, and economical solution to augment your regular help and to pass on useful information to increase your ability to handle downstream problems locally.
- Reduced Dependence on Freelance Service Providers
For network maintenance, smaller organizations commonly rely on independent freelance consultants. While independent consultants have less overhead than big service firms and can often charge lower rates, they are sometimes stretched too thin, making it impossible to respond quickly to urgent situations. If an independent service provider is busy with another client, ill, on a trip, or in training, the absence of fallback help may force your business to wait for assistance during an IT crisis. As your company expands, network downtime and problems with critical software are more costly. The money you thought you were conserving on a freelancer can be eaten up fast by reduced productivity. Progent offers a ready source of reserve support expertise to make sure your network stays up and running.
- Create a Solid Basis for Smooth Expansion
Businesses often start with an information system created on a shoestring budget. Without a strong infrastructure, slap-dash repairs can get piled on top of a shaky foundation. As a network grows, stability and expandability problems can hinder the success of the organization. These badly designed environments require careful assessment, intelligent strategic planning, and extensive IT knowledge to evolve to a network infrastructure able to deliver the solid foundation to handle current business demands and simplify downstream expansion.
- Work with Problem Solvers Rather Than Product Sellers
Smaller companies need advice and technical education to negotiate an ever more complex array of product alternatives capable of accelerating business success and enhancing efficiency. These companies hardly need a network consultant who is motivated to earn a commission on a certain vendor's products. IT consulting and product sales can lead to a scenario where the recommended
solution is built around a predetermined product rather than the genuine requirements of a client. Progent avoids these conflicts by selling just services rather than products. This allows Progent to match IT expertise with the real interests of customers.
How Is Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, breadth of technical expertise, fine tuned support tools, and understanding of enterprise networking enable companies to avoid the limitations associated with excessive reliance on smaller service organizations, independent freelance consultants, or limited in-house IT help.
Progent adds value by offering:
How Does My Business Start Getting Online Technical Support from Progent?
- Best Practices
Progent’s team of Microsoft and Cisco Certified consultants average more than a decade of real-world professional experience, at the forefront of IT service, performing a broad variety of IT tasks for a large array of businesses. Each Progent support professional shares a refined set of personal best practices which are combined into shared best practices training that Progent teaches its support personnel. This ensures that you get not just expert IT capability, but also a support engineer with proven approaches for using computer knowledge to repair actual IT problems efficiently.
- Value Pricing
Progent's pricing model is to bill for remote service and on-premises help by the minute. Consequently, you are invoiced exclusively for received services. Progent does not impose a higher rate for off-hours or priority support, and within California or in regions where Progent offers in-person support, Progent does not charge for travel except for urgent calls where on-site time is less than four hours. Also, Progent applies no minimum fee and requires no retainer for services provided during normal business hours. Many service firms impose substantial minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity does away with big bills for fast repairs so you won't be tempted to permit minor problems to stay unaddressed.
- Full Records of IT Services
Progent has created a sophisticated support reporting system that stores and organizes detailed documentation for all billed support activities. Unlike many freelance consultants or local support organizations who offer scant documentation or specifics of tasks done, each service provided by Progent is tracked by full documentation. Every Progent staff member has use of the support reports transmitted by every staff member to each customer. The practice of detailing and archiving service records allows more efficient support and avoids a variety of typical misfortunes such as when a service customer is effectively held hostage to a consultant who refuses to release the keys to the kingdom.
- 24x7 Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few support companies to offer 24x7 network tracking services based on MS Operations Manager. MS Operations Manager allows your computer support to be anticipatory rather than reactive. By anticipating possible problems before they cause downtime, network monitoring can keep your IT network from stressful and costly availability losses.
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Network Support.