Fast Online Support for Montreal Québec IT Networks
For businesses located in Montreal Québec, Progent offers online technical support for information systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified engineers have provided remote troubleshooting to businesses in all 50 states in the U.S. (Refer to recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE engineers to solve challenging infrastructure issues, as well as the assistance of CISA and CISSP-certified security consultants to help with high-level security architecture and diagnostic jobs.
Progent's online technical support experts provide exceptional value because they have the real-world experience and are equipped with the advanced tools necessary to resolve the majority of network problems rapidly. Efficient support reduces direct expenses since solutions use up fewer billable minutes. Remote help also avoids the expense of dispatching a consultant to your site. Your company benefits additionally with indirect expenses by reducing or avoiding network outages and associated losses resulting from business disruption, upset customers and vendors, idle employees, and de-focused executives. Progent's extensive online technical support expertise is especially helpful for businesses that are dependent on public clouds for vital infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite tech support may not be an alternative.
Progent's billing policy for remote help is structured to stretch your network support investment. Progent charges on a per-minute basis for telephone-based assistance, so you are invoiced exclusively for the services that you receive. Unlike many online support organizations, Progent asks for no service activation fee or minimum payments. Progent's one-minute granularity and clean model for pricing do away with scenarios where speedy. minor repairs manage to turn into substantial bills. Progent's skill at handling technical issues efficiently means you saves cash.
Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has mastered a set of customized tools and field-proven processes which promote the highest level of effectiveness for online consulting and repair for IT systems of any size. Progent offers secure Virtual Private Network support for gateways from multiple popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology allows the staff of Progent's remote service group to communicate with your company's computer system remotely without compromising network security.
Progent's sophisticated service reporting application maintains thorough documentation describing all support that Progent's clients have received. Progent's authorized service personnel have access to the history of assistance rendered to each Progent client by every Progent consultant. This archive of trouble tickets and responses is structured as a quickly searchable internal database that permits Progent's remote support engineers to share their knowledge with the whole team to ensure that the quality of Progent's support services grows daily. Progent's advanced certifications and working associations with major technology companies such as Cisco and Microsoft make available additional massive technical knowledge bases and permit fast response from vendors' in-house product engineers with the result that Progent's remote consulting experts are able to arrive at the most efficient resolutions quickly.
Remote technical services provided by Progent to companies in Montreal Québec include:
Certified MS Windows Experts
Progent's Microsoft-premier remote service engineers offer computer problem solving and consulting help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support professionals who can help your company with a broad variety of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
MS Exchange Server 2019 deployment,
MS Exchange 2016 migration, Exchange 2013 configuration,
Exchange Server 2010 maintenance,
SharePoint Server 2019 design and deployment, SharePoint Server 2016 migration and hybrid integration consulting, Microsoft Teams migration expertise, Skype for Business planning and deployment support, Microsoft Lync Server management, and Microsoft Office Communications Server upgrade,
Forefront Threat Management Gateway 2010 administration and ISA Server maintenance, Microsoft SQL Server 2019 migration consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server planning,
Microsoft Access Development and Training,
Small Business Server 2011 support, and
Windows Essentials cloud integration.
Progent in addition offers a broad array of affordable desktop consulting and support services to assist your company to install, configure, troubleshoot, and administer desktop PCs and laptops based on Microsoft Windows. Progent's PC desktop consulting services include offering Microsoft Windows 10 upgrade assistance as well as System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager cloud integration, and Microsoft Intune consulting to streamline the management of your desktops along with your cloud-connected mobile devices.
Contact a Cisco CCIE for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert credential is the top recognition for network infrastructure professionals, and validates an individual's technical knowledge at the master level. Cisco-qualified CCIEs can handle the most challenging problems occurring in network planning, installation, administration, security, and problem solving. Cisco CCIEs operate on a privileged basis with Cisco's internal engineers in isolating anomalies with Cisco IOS network management tools and developing workarounds or identifying software updates. Cisco CCIEs offer excellent cost-effectiveness since their depth of experience enables them to solve problems quickly. In common instances, less experienced engineers can struggle for hours or days with the same problems that a CCIE can resolve in a few minutes. Progent's Cisco CCIE engineers can connect to your computer system using state-of-the-art remote troubleshooting technology in order to provide efficient, secure, and economical diagnosis and repair.
Progent's Cisco-qualified CCIEs can provide consulting for the complete line of Cisco's industry-leading family of networking products. Cisco technology expertise available from Progent includes ASA 5500-X Next Generation firewalls with Firepower configuration and troubleshooting, Cisco routers consulting, Cisco Catalyst switch consulting and support, Nexus switch consulting, Meraki switches consulting services, Cisco Unified Communications Manager (CallManager) consulting and troubleshooting, Cisco VoIP phones and IP video phones support and wireless IP phones configuration, Cisco Meraki Wi-Fi AP layout and configuration, Aironet APs planning and integration services, Cisco wireless controllers support Services, Cisco VPN Setup and troubleshooting assistance, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and Cisco CUBE integration consulting. Progent can also provide online and onsite wireless site surveys to help you to fully integrate your Wi-Fi infrastructure.
CISSP and ISSAP Premier Network Security Engineers
Progent's accredited CISSP and CISSP-ISSAP security and compliance experts can provide a variety of system protection solutions that can strengthen the defenses of your Microsoft Windows, Apple macOS and OS X, Linux environment against attacks or assist your business to clean up quickly after a damaging penetration. Security support services available from Progent cover in depth network security evaluation using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Solar Winds tools and Nikto; quick cleanup after malicious attacks; integrating firewalls; establishing secure techniques for off-site and mobile connectivity; securing your email system against spam and DHA attacks; and setting up round-the-clock proactive monitoring.
Hybrid Cloud Integration
Progent offers expert remote support services to help businesses of all sizes connect their networks with leading public clouds including Azure and Amazon Web Services (AWS). Progent can assist you to plan and administer cost-effective ecosystems that can include Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid network models that utilize local resources as well as public cloud services. To help you to incorporate public cloud services with networks, Progent offers a range of public cloud migration services such as Office 365 Exchange Online integration with on-premises installations of Exchange,
Azure hybrid cloud planning and integration services, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform planning and integration expertise. Progent has more than two decades of experience delivering high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud migration projects quickly and within your budget.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you specify, automate and verify a consistent runbook for restoring services rapidly following an outage. SRM supports centrally controlled and automated disaster recovery, application mobility, and non-intrusive site migration, failback and site re-protect. Site Recovery Manager also enables non-disruptive testing for disaster recovery, upgrades and fixes and can produce audit reports to confirm full service recovery, validate Service Level Agreements and prove compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to help your organization to plan, configure, test and maintain a disaster recovery solution based on VMware SRM.
Progent's VMware vSphere and vCloud experts have extensive experience of VMware vCloud Director, vRealize Automation, vRealize Orchestrator and vCloud Suite used for managing private and hybrid cloud environments that deliver high availability, security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network designer to assist you to create a fully virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed instantly and managed with a high degree of automation regardless of the physical components used by the underlying IP network.
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux experts and macOS and OS X specialists can provide phone-based support services to cover a wide array of information technologies including network infrastructure, email systems, system and operational security, plus UNIX/Linux and Windows coexistence. For server hardware economization and easy management in environments that include Linux-based systems with Windows, Progent offers VMware vSphere integration and Citrix support. Progent can also help with migration from older systems to Windows or Linux environments. Progent's team-oriented methodology for resolving network problems enables fast escalation, if necessary, to consultants with appropriate expertise to handle challenging situations. This accelerates solutions of critical problems, minimizes network downtime, and lowers support expense.
Important Linux variants for which Progent offers expert support include:
Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent offers a family of affordable, fixed-price managed services designed to allow small and medium-size businesses to utilize the same best-of-breed IT solutions deployed by many of the world's leading enterprises. The ProSight line of network management outsourcing services covers all critical aspects of modern networking including email protection, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure management, virtual server hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior machine learning tools to guard endpoint devices and physical and virtual servers against new malware attacks like ransomware and file-less exploits, which easily get by legacy signature-matching anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a unified platform to manage the entire threat progression including filtering, detection, mitigation, cleanup, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services deliver economical multi-layer security for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint management, and web filtering via cutting-edge technologies incorporated within one agent managed from a single console. Progent's data protection and virtualization consultants can assist you to plan and configure a ProSight ESP environment that meets your company's specific requirements and that allows you achieve and demonstrate compliance with legal and industry information security regulations. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for urgent action. Progent can also help you to set up and verify a backup and restore solution such as ProSight Data Protection Services so you can recover rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable end-to-end service for reliable backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight DPS automates and monitors your backup processes and enables rapid recovery of critical data, apps and VMs that have become unavailable or corrupted as a result of hardware breakdowns, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's BDR consultants can provide world-class expertise to configure ProSight DPS to be compliant with regulatory standards such as HIPAA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your critical data. Read more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading data security companies to provide web-based management and world-class security for your inbound and outbound email. The powerful structure of Email Guard integrates cloud-based filtering with an on-premises gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's cloud filter serves as a preliminary barricade and blocks most threats from making it to your network firewall. This reduces your vulnerability to inbound threats and saves system bandwidth and storage space. Email Guard's onsite gateway device adds a deeper level of inspection for inbound email. For outbound email, the local gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also help Exchange Server to monitor and protect internal email that originates and ends inside your corporate firewall. For more details, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
Progent’s ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, monitor, reconfigure and troubleshoot their connectivity appliances like switches, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept current, captures and manages the configuration of virtually all devices on your network, tracks performance, and sends notices when potential issues are detected. By automating time-consuming network management processes, ProSight WAN Watch can knock hours off common tasks like network mapping, expanding your network, locating appliances that require important software patches, or resolving performance problems. Learn more details about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progent’s server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your network running at peak levels by checking the health of vital computers that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your designated IT management personnel and your Progent engineering consultant so any potential problems can be resolved before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host set up and managed by Progent's network support professionals. With the ProSight Virtual Hosting service model, the client owns the data, the OS software, and the applications. Since the system is virtualized, it can be ported easily to a different hardware environment without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and safeguard information about your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or warranties. By updating and managing your network documentation, you can eliminate up to half of time spent searching for vital information about your IT network. ProSight IT Asset Management features a centralized location for storing and sharing all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether you’re planning improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require as soon as you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size businesses to obtain an unbiased evaluation of the health of their information system. Powered by a selection of the leading remote monitoring and management tools in the industry, and overseen by Progent's certified team of IT professionals, ProSight Network Audits show you how well the deployment of your essential infrastructure devices adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits such as a more manageable Active Directory (AD) system. Both also include one year of advanced remote network monitoring and management. Benefits can include lower-cost management, improved compliance with data security standards, more efficient utilization of IT assets, quicker troubleshooting, more reliable backup and restore, and increased uptime. See more about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a phone discussion with a Progent information assurance consultant. The interview is intended to evaluate your company's ability either to stop or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information concerning your current AV defense and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to create an efficient security and backup environment that meets your company's needs. For more information, visit Progent's ProSight Ransomware Preparedness Report.
Additional Consulting Programs Offered by Progent
Progent offers the skills of world-class online consulting experts for contract information technology programs. Billing charges for longer-term development or consulting tasks are determined according to the level of expertise of the consultants required. Progent's experience with these important areas of computer technology allows clients to execute major initiatives within budget and on time. Progent's project-based remote consulting solutions include:
How Your Montreal Company Can Contact Progent's Online Support Professionals
Help Desk Expertise
Progent's Help Desk Call Center programs for businesses with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products include full-service Help Desk services, shared Helpdesk services, and Call Center operations consulting.
Progent's Standard Help Desk Services provide smaller organizations a complete service desk solution that manages all aspects of online desktop technical support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and reporting. Progent provides service desk support at a substantial discount off Progent's regular Level 1 desktop support rates, and Progent can provide the additional option of fast as-needed escalation to Level 2 and Level 3 experts to handle challenging issues.
Progent’s Help Desk Co-management services make it possible for your IT organization to share the load for Help Desk services seamlessly between your IT staff and Progent's nationwide pool of seasoned desktop support engineers and matter experts (SMEs). Progent’s shared Help Desk service is an advanced support solution based on the top professional services automation (PSA) tool for managing service requests, ticketing, responsibility, progress tracking, and metrics.
Progent's Help Desk Call Center team of seasoned network experts provides your clients in Montreal Québec rapid assistance from an effective network service group with substantial background offering phone help and remote diagnostics for networks powered by Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's concentration is to give the Help Desk Call Center perception as a crucial driver of company performance, and Progent's goal is to resolve and not merely track network issues.
- Applications Support: Education, Custom Development, and Integration
Progent's Applications Consulting staff can supply online professional engineering expertise and training in specific application fields such as Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also offers consulting, programming, and education for popular Microsoft business applications including CRM, Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out more information on Progent's consulting, programming, and education offerings, see Progent's Business Application Experts Team.
- Unified and Streamlined Administration of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2016, Windows 10 clients; seamless integration of mixed-OS environments that incorporate various Linux distributions, Hyper-V and VMware; and better cloud support such as closer integration with Intune for iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer advanced online and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and configure a new implementation of Microsoft System Center 2016, extend or optimize your current one, upgrade efficiently from an earlier version of System Center, or troubleshoot your System Center environment.
- Remote Hybrid Network Monitoring Services
Progent offers companies in Montreal Québec remote hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager support. Progent can customize Operations Manager to suit your environment so your IT support is proactive and automated. By exposing potential issues before they grow into full-scale emergencies, proactive monitoring can ward off inconvenient and costly service crises. Progent can also utilize network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft Windows systems, or networks that support multiple platforms.
To contact Progent about urgent phone-based help with Microsoft, macOS and OS X, or Linux/UNIX environments, go to Progent's Nationwide Online Support, telephone 1-800-993-9400, or refer to Contact Progent.
For organizations and startups in Montreal Québec, Progent's online computer support specialists can provide effective and affordable IT help the moment your business has to have it. More than 15 years of providing online repair services has earned Microsoft Partner certification for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting skills and to refine remote connectivity technology to solve network problems quickly while eliminating the expense and lost productivity that comes with on-site service visits.
Even if your Montreal company has a local independent support technician or employs a full time IT staff that can handle typical network issues, Progent’s Microsoft and Cisco certified engineers can offer an easy and seamless virtual extension of your local resources in cases when your regular service personnel either don't have the time or the knowledge to address sudden network emergencies or especially tough integration projects.
Benefits of Progent's Network Help for Businesses in Montreal Québec
Progent's remote network troubleshooting services allow your Montreal organization to realize the benefits of immediate, enterprise-level IT support without the expense of maintaining an in-house IT organization. Your network will acquire greater strategic worth by becoming increasingly available, efficient, and protected. Advantages to your business include:
- Convenient virtual expansion of your local IT resources
For most organizations in Montreal Québec, local computer service providers, whether made up of independent consultants or an internal maintenance staff, can solve typical network problems. On the other hand, serious problems sometimes spring up when your regular resources are too busy or absent, and some trouble may stem from IT products that is unfamiliar to your usual support technicians. In these instances, Progent's on-call support experts provide a convenient, fast, and affordable solution to augment your local resources and to pass on valuable information to improve your capability to resolve downstream issues locally.
- Less Reliance on Freelance Service Providers
For network maintenance, smaller companies often rely on individual freelance consultants. While freelance service people carry less overhead than big support companies and can often charge lower rates, they are often stretched too thin, making it hard to respond quickly to urgent situations. If an independent service provider is busy with another customer, ill, on a trip, or in training, the absence of fallback help may require your company to wait for assistance during an emergency. As your company expands, system unavailability and trouble with critical software become more expensive. The budget you thought you were saving on a freelancer can be consumed quickly by lost productivity. Progent offers a reliable source of backup support expertise to insure your network stays available.
- Build a Solid Foundation for Smooth Expansion
Businesses typically begin with an IT architecture created on a modest budget. Lacking a robust infrastructure, slap-dash fixes often get thrown on top of a shaky foundation. As a company grows, reliability and expandability issues can impede the productivity of the business. These badly built systems need proper analysis, intelligent strategic planning, and broad-based IT knowledge to evolve to a system architecture that can deliver the stable foundation to meet vital business demands and simplify downstream growth.
- Interact with Solution Providers Instead of Product Sellers
Smaller businesses need guidance and technical training to negotiate an ever more complicated maze of product options capable of promoting business success and enhancing efficiency. Businesses do not need a network engineer who is motivated to resell a certain vendor's products. IT support and product sales can result in a situation where the recommended
solution is designed around a predetermined technology rather than the genuine requirements of a business. Progent avoids these conflicts of interest by offering only services instead of products. This allows Progent to align technical consulting with the best needs of customers.
How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner support company and Progent's staff size, breadth of IT expertise, refined remote support software, and familiarity with enterprise networking allow businesses to avoid the pitfalls of exclusive dependence on smaller consulting organizations, independent freelance service providers, or limited in-house IT help.
Progent stands out by providing:
How Does My Business Start Getting Online Computer Help from Progent?
- Proven Methodology
Progent’s staff of Microsoft and Cisco Certified consultants average longer than ten years of real-world professional background, at the front lines of network support, executing a wide variety of technical tasks for an extensive mix of businesses. Each Progent consultant shares a proven set of personal best practices which are combined into company-wide best practices standards that Progent instills in its support staff. This ensures that you get not just expert technical skills, but also a support engineer with proven approaches for using technical knowledge to repair actual network problems rapidly.
- Value Pricing
Progent's pricing model is to bill for remote service and on-premises visits per minute. Consequently, you owe just for delivered support. Progent does not impose a higher rate for after-hours or emergency service, and inside California or in regions where Progent offers on-site support, Progent does not bill for travel time except for urgent calls where on-site work is less than 4 hours. Also, Progent imposes no startup fee and requires no retainer for services delivered during regular working hours. Many support firms demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity avoids big invoices for quick solutions so you will not be forced to permit less critical problems to fester.
- Complete Records of IT Services
Progent has developed a sophisticated service reporting system that stores and organizes detailed documentation for all billed support activities. Unlike many freelance consultants or local service firms who offer minimal documentation or specifics of tasks done, every service delivered by Progent is tracked by comprehensive documentation. Every Progent staff member has use of the service reports transmitted by each staff member to every client. The practice of detailing and organizing support activity allows more effective service and eliminates a slew of typical misfortunes such as when a service client is effectively held hostage to a consultant who won’t let go of vital service information.
- 24x7 Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the only consulting firms to provide 24x7 network monitoring services powered by MS Operations Manager. MS System Center Operations Manager causes your network support to be proactive rather than reactive. By revealing potential problems before they cause downtime, system monitoring can keep your information network from stressful and costly availability disruptions.
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Technical Support.