Fast Online Support for Montreal Québec IT Networks
Urgent Remote Consulting for Montreal NetworksFor businesses located in Montreal Québec, Progent offers online technical support for information systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified engineers have provided remote troubleshooting to businesses in all 50 states in the U.S. (Refer to recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE engineers to solve challenging infrastructure issues, as well as the assistance of CISA and CISSP-certified security consultants to help with high-level security architecture and diagnostic jobs.

Progent's online technical support experts provide exceptional value because they have the real-world experience and are equipped with the advanced tools necessary to resolve the majority of network problems rapidly. Efficient support reduces direct expenses since solutions use up fewer billable minutes. Remote help also avoids the expense of dispatching a consultant to your site. Your company benefits additionally with indirect expenses by reducing or avoiding network outages and associated losses resulting from business disruption, upset customers and vendors, idle employees, and de-focused executives. Progent's extensive online technical support expertise is especially helpful for businesses that are dependent on public clouds for vital infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite tech support may not be an alternative.

Progent's billing policy for remote help is structured to stretch your network support investment. Progent charges on a per-minute basis for telephone-based assistance, so you are invoiced exclusively for the services that you receive. Unlike many online support organizations, Progent asks for no service activation fee or minimum payments. Progent's one-minute granularity and clean model for pricing do away with scenarios where speedy. minor repairs manage to turn into substantial bills. Progent's skill at handling technical issues efficiently means you saves cash.

Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has mastered a set of customized tools and field-proven processes which promote the highest level of effectiveness for online consulting and repair for IT systems of any size. Progent offers secure Virtual Private Network support for gateways from multiple popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology allows the staff of Progent's remote service group to communicate with your company's computer system remotely without compromising network security.

Progent's sophisticated service reporting application maintains thorough documentation describing all support that Progent's clients have received. Progent's authorized service personnel have access to the history of assistance rendered to each Progent client by every Progent consultant. This archive of trouble tickets and responses is structured as a quickly searchable internal database that permits Progent's remote support engineers to share their knowledge with the whole team to ensure that the quality of Progent's support services grows daily. Progent's advanced certifications and working associations with major technology companies such as Cisco and Microsoft make available additional massive technical knowledge bases and permit fast response from vendors' in-house product engineers with the result that Progent's remote consulting experts are able to arrive at the most efficient resolutions quickly.

Remote technical services provided by Progent to companies in Montreal Québec include:

Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent offers a family of affordable, fixed-price managed services designed to allow small and medium-size businesses to utilize the same best-of-breed IT solutions deployed by many of the world's leading enterprises. The ProSight line of network management outsourcing services covers all critical aspects of modern networking including email protection, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure management, virtual server hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior machine learning tools to guard endpoint devices and physical and virtual servers against new malware attacks like ransomware and file-less exploits, which easily get by legacy signature-matching anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a unified platform to manage the entire threat progression including filtering, detection, mitigation, cleanup, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver economical multi-layer security for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint management, and web filtering via cutting-edge technologies incorporated within one agent managed from a single console. Progent's data protection and virtualization consultants can assist you to plan and configure a ProSight ESP environment that meets your company's specific requirements and that allows you achieve and demonstrate compliance with legal and industry information security regulations. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for urgent action. Progent can also help you to set up and verify a backup and restore solution such as ProSight Data Protection Services so you can recover rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable end-to-end service for reliable backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight DPS automates and monitors your backup processes and enables rapid recovery of critical data, apps and VMs that have become unavailable or corrupted as a result of hardware breakdowns, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's BDR consultants can provide world-class expertise to configure ProSight DPS to be compliant with regulatory standards such as HIPAA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your critical data. Read more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading data security companies to provide web-based management and world-class security for your inbound and outbound email. The powerful structure of Email Guard integrates cloud-based filtering with an on-premises gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's cloud filter serves as a preliminary barricade and blocks most threats from making it to your network firewall. This reduces your vulnerability to inbound threats and saves system bandwidth and storage space. Email Guard's onsite gateway device adds a deeper level of inspection for inbound email. For outbound email, the local gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also help Exchange Server to monitor and protect internal email that originates and ends inside your corporate firewall. For more details, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent’s ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, monitor, reconfigure and troubleshoot their connectivity appliances like switches, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept current, captures and manages the configuration of virtually all devices on your network, tracks performance, and sends notices when potential issues are detected. By automating time-consuming network management processes, ProSight WAN Watch can knock hours off common tasks like network mapping, expanding your network, locating appliances that require important software patches, or resolving performance problems. Learn more details about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your network running at peak levels by checking the health of vital computers that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your designated IT management personnel and your Progent engineering consultant so any potential problems can be resolved before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host set up and managed by Progent's network support professionals. With the ProSight Virtual Hosting service model, the client owns the data, the OS software, and the applications. Since the system is virtualized, it can be ported easily to a different hardware environment without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and safeguard information about your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or warranties. By updating and managing your network documentation, you can eliminate up to half of time spent searching for vital information about your IT network. ProSight IT Asset Management features a centralized location for storing and sharing all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether you’re planning improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require as soon as you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size businesses to obtain an unbiased evaluation of the health of their information system. Powered by a selection of the leading remote monitoring and management tools in the industry, and overseen by Progent's certified team of IT professionals, ProSight Network Audits show you how well the deployment of your essential infrastructure devices adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits such as a more manageable Active Directory (AD) system. Both also include one year of advanced remote network monitoring and management. Benefits can include lower-cost management, improved compliance with data security standards, more efficient utilization of IT assets, quicker troubleshooting, more reliable backup and restore, and increased uptime. See more about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a phone discussion with a Progent information assurance consultant. The interview is intended to evaluate your company's ability either to stop or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information concerning your current AV defense and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to create an efficient security and backup environment that meets your company's needs. For more information, visit Progent's ProSight Ransomware Preparedness Report.

Additional Consulting Programs Offered by Progent
Progent offers the skills of world-class online consulting experts for contract information technology programs. Billing charges for longer-term development or consulting tasks are determined according to the level of expertise of the consultants required. Progent's experience with these important areas of computer technology allows clients to execute major initiatives within budget and on time. Progent's project-based remote consulting solutions include:

  • Help Desk Expertise
    Progent's Help Desk Call Center programs for businesses with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products include full-service Help Desk services, shared Helpdesk services, and Call Center operations consulting. Progent's Standard Help Desk Services provide smaller organizations a complete service desk solution that manages all aspects of online desktop technical support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and reporting. Progent provides service desk support at a substantial discount off Progent's regular Level 1 desktop support rates, and Progent can provide the additional option of fast as-needed escalation to Level 2 and Level 3 experts to handle challenging issues.

    Progent’s Help Desk Co-management services make it possible for your IT organization to share the load for Help Desk services seamlessly between your IT staff and Progent's nationwide pool of seasoned desktop support engineers and matter experts (SMEs). Progent’s shared Help Desk service is an advanced support solution based on the top professional services automation (PSA) tool for managing service requests, ticketing, responsibility, progress tracking, and metrics.

    Progent's Help Desk Call Center team of seasoned network experts provides your clients in Montreal Québec rapid assistance from an effective network service group with substantial background offering phone help and remote diagnostics for networks powered by Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's concentration is to give the Help Desk Call Center perception as a crucial driver of company performance, and Progent's goal is to resolve and not merely track network issues.

  • Applications Support: Education, Custom Development, and Integration
    Progent's Applications Consulting staff can supply online professional engineering expertise and training in specific application fields such as Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also offers consulting, programming, and education for popular Microsoft business applications including CRM, Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out more information on Progent's consulting, programming, and education offerings, see Progent's Business Application Experts Team.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2016, Windows 10 clients; seamless integration of mixed-OS environments that incorporate various Linux distributions, Hyper-V and VMware; and better cloud support such as closer integration with Intune for iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer advanced online and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and configure a new implementation of Microsoft System Center 2016, extend or optimize your current one, upgrade efficiently from an earlier version of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring Services
    Progent offers companies in Montreal Québec remote hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager support. Progent can customize Operations Manager to suit your environment so your IT support is proactive and automated. By exposing potential issues before they grow into full-scale emergencies, proactive monitoring can ward off inconvenient and costly service crises. Progent can also utilize network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft Windows systems, or networks that support multiple platforms.
How Your Montreal Company Can Contact Progent's Online Support Professionals
To contact Progent about urgent phone-based help with Microsoft, macOS and OS X, or Linux/UNIX environments, go to Progent's Nationwide Online Support, telephone 1-800-993-9400, or refer to Contact Progent. For organizations and startups in Montreal Québec, Progent's online computer support specialists can provide effective and affordable IT help the moment your business has to have it. More than 15 years of providing online repair services has earned Microsoft Partner certification for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting skills and to refine remote connectivity technology to solve network problems quickly while eliminating the expense and lost productivity that comes with on-site service visits.

Even if your Montreal company has a local independent support technician or employs a full time IT staff that can handle typical network issues, Progent’s Microsoft and Cisco certified engineers can offer an easy and seamless virtual extension of your local resources in cases when your regular service personnel either don't have the time or the knowledge to address sudden network emergencies or especially tough integration projects.

Benefits of Progent's Network Help for Businesses in Montreal Québec
Progent's remote network troubleshooting services allow your Montreal organization to realize the benefits of immediate, enterprise-level IT support without the expense of maintaining an in-house IT organization. Your network will acquire greater strategic worth by becoming increasingly available, efficient, and protected. Advantages to your business include:

  • Convenient virtual expansion of your local IT resources
    For most organizations in Montreal Québec, local computer service providers, whether made up of independent consultants or an internal maintenance staff, can solve typical network problems. On the other hand, serious problems sometimes spring up when your regular resources are too busy or absent, and some trouble may stem from IT products that is unfamiliar to your usual support technicians. In these instances, Progent's on-call support experts provide a convenient, fast, and affordable solution to augment your local resources and to pass on valuable information to improve your capability to resolve downstream issues locally.

  • Less Reliance on Freelance Service Providers
    For network maintenance, smaller companies often rely on individual freelance consultants. While freelance service people carry less overhead than big support companies and can often charge lower rates, they are often stretched too thin, making it hard to respond quickly to urgent situations. If an independent service provider is busy with another customer, ill, on a trip, or in training, the absence of fallback help may require your company to wait for assistance during an emergency. As your company expands, system unavailability and trouble with critical software become more expensive. The budget you thought you were saving on a freelancer can be consumed quickly by lost productivity. Progent offers a reliable source of backup support expertise to insure your network stays available.

  • Build a Solid Foundation for Smooth Expansion
    Businesses typically begin with an IT architecture created on a modest budget. Lacking a robust infrastructure, slap-dash fixes often get thrown on top of a shaky foundation. As a company grows, reliability and expandability issues can impede the productivity of the business. These badly built systems need proper analysis, intelligent strategic planning, and broad-based IT knowledge to evolve to a system architecture that can deliver the stable foundation to meet vital business demands and simplify downstream growth.

  • Interact with Solution Providers Instead of Product Sellers
    Smaller businesses need guidance and technical training to negotiate an ever more complicated maze of product options capable of promoting business success and enhancing efficiency. Businesses do not need a network engineer who is motivated to resell a certain vendor's products. IT support and product sales can result in a situation where the recommended solution is designed around a predetermined technology rather than the genuine requirements of a business. Progent avoids these conflicts of interest by offering only services instead of products. This allows Progent to align technical consulting with the best needs of customers.

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner support company and Progent's staff size, breadth of IT expertise, refined remote support software, and familiarity with enterprise networking allow businesses to avoid the pitfalls of exclusive dependence on smaller consulting organizations, independent freelance service providers, or limited in-house IT help.

Progent stands out by providing:

  • Proven Methodology
    Progent’s staff of Microsoft and Cisco Certified consultants average longer than ten years of real-world professional background, at the front lines of network support, executing a wide variety of technical tasks for an extensive mix of businesses. Each Progent consultant shares a proven set of personal best practices which are combined into company-wide best practices standards that Progent instills in its support staff. This ensures that you get not just expert technical skills, but also a support engineer with proven approaches for using technical knowledge to repair actual network problems rapidly.

  • Value Pricing
    Progent's pricing model is to bill for remote service and on-premises visits per minute. Consequently, you owe just for delivered support. Progent does not impose a higher rate for after-hours or emergency service, and inside California or in regions where Progent offers on-site support, Progent does not bill for travel time except for urgent calls where on-site work is less than 4 hours. Also, Progent imposes no startup fee and requires no retainer for services delivered during regular working hours. Many support firms demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity avoids big invoices for quick solutions so you will not be forced to permit less critical problems to fester.

  • Complete Records of IT Services
    Progent has developed a sophisticated service reporting system that stores and organizes detailed documentation for all billed support activities. Unlike many freelance consultants or local service firms who offer minimal documentation or specifics of tasks done, every service delivered by Progent is tracked by comprehensive documentation. Every Progent staff member has use of the service reports transmitted by each staff member to every client. The practice of detailing and organizing support activity allows more effective service and eliminates a slew of typical misfortunes such as when a service client is effectively held hostage to a consultant who won’t let go of vital service information.

  • 24x7 Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only consulting firms to provide 24x7 network monitoring services powered by MS Operations Manager. MS System Center Operations Manager causes your network support to be proactive rather than reactive. By revealing potential problems before they cause downtime, system monitoring can keep your information network from stressful and costly availability disruptions.
How Does My Business Start Getting Online Computer Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Technical Support.

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    Progent’s certified Cisco IT security consultants offer high-level PIX and ASA Firewall consulting services including architecture, configuration, and management of Cisco firewall and Cisco security solutions. The PIX and ASA Series of Cisco firewall products delivers robust user and software policy enforcement, mutlivector attack protection, and safe connectivity services. Ranging from economical, plug-and-play desktop appliances for small and home offices to modular enterprise-grade products, Cisco PIX and ASA Firewalls offer a high level of protection, performance, and high availability for network environments of all sizes. PIX and ASA Firewalls are based on a proven, specially designed operating system, eliminating common OS-specific security holes.

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    Amazon Marketplace Web Service is an integrated collection of APIs that allows Amazon sellers to improve the efficiency of their operations by automating key sales activities including listings, orders, payments, inbound and outbound fulfillment, and finances. By tapping into Amazon's vast online ecosystem and automating their sales processes, vendors can broaden their market, lower their operating costs, accelerate reaction time to customers, and increase their profits. Progent's Amazon Marketplace Web Service consultants can work with your development staff and provide programming, workflow integration, project management support, and training to help you shorten development time and costs and speed up your return on investment.

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    Progent's certified Windows 2000 consultants can show you how to enhance the functionality of your existing Windows 2K Servers and can simplify network management, offer technical support and troubleshooting, and strengthen security. Progent can also show you how to design, justify, and implement a plan to upgrade from Windows Server 2000 to Microsoft Windows 2003 Server. Progent is experienced in designing pilot programs to reduce the technical risk associated with moving to Windows 2003 Server by identifying possible hardware and software compatibility problems.

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    Progent's Microsoft-certified IT experts can provide Windows Server 2016 integration consulting services to help organizations of all sizes to plan and implement a smooth upgrade to Windows Server 2016 and Windows Hyper-V 2016 using an on-premises, cloud-centric, or hybrid deployment model. Progent can help you to evaluate the benefits of Windows Server 2016 for your environment and can help you with any facet of designing, deploying, administering or debugging your Windows Server 2016 and Hyper-V 2016 solution. Progent can assist you to benefit from the many new disaster recovery and security capabilities of Windows Server 2016 and Hyper-V 2016 such as Windows Containers for isolating applications, Shielded Virtual Machines, Credential Guard and Remote Credential Guard, Just In Time Privileged Access Management, VM software load, Storage Replica for zero-data-loss disaster recovery, plus workgroup and multi-domain failover clusters.

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    Progent's Cisco certified Wi-Fi consultants offer economical online and on-premises support for legacy and current Wave 2 Aironet Wi-Fi access points (APs) and Progent can assist your business to design and manage wireless environments that incorporate indoor and outside/ruggedized Aironet access points.

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    Progent applies no service activation fee and asks no retainer for services delivered during normal business hours. Progent's small granularity eliminates big bills for fast fixes so you won't be forced to permit minor problems to stay unaddressed. .

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    Altaro VM Backup software provides small organizations a dependable and budget-friendly solution for backing up and recovering Hyper-V and VMware-powered virtual machines (VMs). Altaro VM Backup can be used for on-premises, remote, distributed, and cloud environments and also enables low-cost backup to Azure storage. Headline features include industry-leading Augmented Inline Deduplication to reduce backup storage needs, Continuous Data Protection (CDP) with backup intervals as little as five minutes for reducing your Recovery Point Objective, military-grade encryption, item-level restore options for specific files and emails, support for Windows Cluster Shared Volumes (CSV) and for vCenter for handling larger deployments, and support for Microsoft VSS technology to back up live virtual machines with zero downtime. Progent is an Altaro partner and offers a wide range of consulting services to help you to design, deploy, manage and troubleshoot a backup/restore system based on Altaro VM Backup.

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    Progent’s Microsoft consultants offer small and mid-size businesses world-class consulting support for Microsoft Systems Management Server and System Center Configuration Manager, Microsoft's standard tools for update and configuration management. System Center Configuration Manager is the new name for the update management platform previously called SMS Server. Configuration Manager 2007 offers a range of enhancements to SMS Server 2003 including full automation, integrated Windows Vista Windows Server 2008 support, quarantine support, and boot image management. Progent’s certified consulting professionals can show you how to use Systems Management Server or System Center Configuration Manager effectively for automated OS and application installation, security patch control, application tracking, and software license compliance. Progent's engineers can also help you to migrate efficiently from Microsoft Systems Management Server to Configuration Manager 2007.

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    Progent's Cisco CCIE-certified VoIP phone and video IP phone experts can help your business to integrate, manage, and debug Cisco VoIP phones, desktop video IP phones and wireless IP handsets. Progent can provide expertise for all versions of Cisco's IP phones from discontinued Voice over IP products to the newest media phones. Progent's consultants can also assist you to integrate your VoIP phones and video IP phones with Cisco Unified Communications Manager, formerly known as CallManager, or with Unified CM Express (CME) to create a an advanced IP-PBX environment for unified messaging and company-wide collaboration. Progent can also help you to configure Cisco Unified Communications Manager applications like Cisco Unified Communications Manager IM and Presence Jabber, Unity Express (CUE) for voicemail management, Cisco Unified Mobility for Single Number Reach, and Unified Contact Center Enterprise (Unified CCE) for creating an advanced customer contact center. Progent's consultants can deliver expertise with all aspects of Cisco IP Phone integration including reviewing dial plans, configuring SIP gateways, installing ISR G2 routers with CUBE VoIP networking capability, and designing Cisco UCS server failover and Cisco Survivable Remote Site Telephony (SRST) solutions for high availability.

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    Progent offers the expertise of Microsoft-certified consultants as well as seasoned database application programmers, database administrators, project management experts, network infrastructure engineers, disaster recovery planning specialists, and data security professionals to assist your business to assess the likely advantages of Microsoft SQL Server 2012 for your organization, install test systems at your site or at Progent's lab, plan and execute out a smooth transition to SQL Server 2012 from earlier releases of SQL Server or from legacy database platforms, and configure a cost-effective and safe IT infrastructure that helps you maximize the business benefit of SQL Server 2012.

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    Progent is a Microsoft Certified Partner with special competencies such as Information Worker Solutions. Microsoft Certified Partners are the elite organizations who receive the highest client endorsement and enjoy the closest operational relationship with Microsoft. The knowledge, capabilities, and commitment needed to achieve the status of Microsoft Certified Partner benefits Progent's customers by enabling Progent to offer your company more complete support for your IT system.

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    Progent's Microsoft-certified consultants have 20 years of experience designing, integrating, and maintaining messaging solutions for businesses in the and across the U.S. Progent offers economical Microsoft Exchange Servers consulting services to make sure that your email system offers security, fault tolerance, easy access for remote and mobile users, efficient administrative tools, and productive integration with telecommunications. Progent offers expertise and support services for Microsoft Exchange 2016 Server, Exchange 2013, Exchange 2010, Exchange 2007 Server, Microsoft Exchange 2003 Server, and MS Exchange 20000 Server. Progent can also help small or medium companies to upgrade to Exchange 2016 Server or Exchange 2013 Server.

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    Progent can provide cost-effective online consulting to assist you to design, deploy, and troubleshoot any facet of your iOS and Windows integration efforts and is available for short-term jobs to help you through occasional technical bottlenecks or long-term engagements to help you finish large-scale projects on time and within budget. Progent has experience in on-premises, cloud-centric, or hybrid networks and can help you build or support a resilient, protected and scalable infrastructure that aligns with your computing model. Progent can also provide online and onsite training to help manage and use your iOS devices in a secure, collaborative environment that maximizes the strategic value of your IT network.

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    Microsoft SQL Server 2016 offers significant enhancements in speed, capacity, security, high-availability, mobile computing integration, plus integrated analytics and reporting. Innovations include PolyBase for processing SQL and NoSQ files in one appliance for big data applications, Jason support, Always Encrypted mode, Mobile Report Publisher, and centralized management of on-premises and cloud-resident operations and services. Progent's Microsoft-certified consulting team can provide online and on-premises support to assist organizations of any size to deploy, administer or troubleshoot any version of SQL Server 2016. Progent can also assist you to integrate SQL Server 2016 with other key Microsoft technologies such as Windows Server and Hyper-V, Exchange, SharePoint Server, Dynamics CRM and GP, Skype for Business, and System Center Operations Manager (SCOM).

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