For small and midsize companies in Montreal Québec, Progent offers support for computer systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a combination of UNIX-family systems and Windows technology. Progent has delivered online troubleshooting to businesses in all 50 states in the U.S. (Refer to Progent's customer testimonials). In addition, Progent offers the consultation Cisco CCIE engineers for challenging infrastructure issues, as well as the services of CISSP-certified security consultants to handle high-level security architecture and business continuity planning.
Progent's remote support engineers represent excellent leverage due to the fact that they are equipped with the practical background and the advanced technology to resolve the majority of information system issues rapidly. This lowers direct expenses because solutions take up a smaller number of chargeable consulting minutes. Online support also avoids the expense of sending an engineer to your office. Your organization benefits additionally with incidental expenses by minimizing or eliminating system outages and related losses stemming from business disruption, upset customers and vendors, unproductive workers, and distracted management.
Progent's billing policy for online support is structured to stretch your network support dollar. Progent bills by the minute for phone consulting, so you pay exclusively for the services that you receive. In contrast to many remote service companies, Progent asks for no initialization fee or minimum payments. Progent's per-minute billing unit and clean policy for billing prevent scenarios where speedy. minor solutions somehow end up as substantial invoices. Progent's penchant for dealing with problems efficiently translates into your company saving money.
Progent's Remote Technical Support Technologies
Over time, Progent has refined an arsenal of optimized tools and proven methodologies which allow the maximum degree of efficiency for online technical support and troubleshooting for small and midsize business computer networks. Progent offers secure VPN support for VPN gateways from multiple leading sources such as Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Secure VPN access enables the staff of Progent's Technical Response Center to access your environment remotely without breaching system security.
Progent's sophisticated customer support reporting application maintains comprehensive histories of the service that Progent's clients have received. Progent's authorized consultants have access to the history of support delivered to each Progent client by every Progent engineer. This archive of anomalies and fixes is organized as a readily retrievable proprietary knowledge base that permits Progent's online support engineers to communicate their experiences with the whole team to make sure that the effectiveness of Progent's support services grows daily. Progent's high-level certifications and close relationships with major industry leaders including Cisco and Microsoft make available other massive technical support knowledge bases and permit quick access to vendors' in-house support staff so Progent's remote service experts are able to find the best resolutions quickly.
Get Remote UNIX/Linux, Solaris, or Apple macOS and OS X Network Assistance from Progent
To access Progent's remote support in Montreal Québec or to find out additional information about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, visit Immediate Emergency Support.
Phone-based Technical Services Offered Progent
Progent's online technical support experts have advanced credentials in a comprehensive array of technologies. This broad scope of IT skills permits Progent's engineers to manage practically any emergency likely to occur in a small business information system. Credentials held by Progent consultants in UNIX-family platforms include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications owned by Progent service engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate, Security Professional (CCSP), Voice Professional, and Design Professional.
To support companies with multi-OS networks, Progent also provides access to consultants with high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional engineers.
Online technical support services Offered by Progent to clients in Montreal include:
Special Consulting Programs Available from Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X online consulting services address a broad spectrum of computer technology such as system infrastructure, messaging systems, network and operational security, UNIX and Windows coexistence, virtual server technologies for server consolidation and simplified management, and migration from legacy systems to current Windows or Linux-powered environments. Progent's team-based methodology for solving network issues enables quick escalation, when required, to engineers with appropriate experience to tackle complex situations. This expedites solutions of urgent problems, minimizes network downtime, and lowers service costs.
Progent's UNIX and Linux support engineers can provide urgent phone-based assistance for troubleshooting problems affecting UNIX/Linux networks powered by leading variants of UNIX such as:
Major Linux platforms for which Progent can provide expert support include:
- macOS and OS X
- IBM AIX OS
- SCO UNIX
- Silicon Graphics IRIX
- SUSE Linux
Contact a Cisco CCIE for High-level Network Problem Solving
The Cisco CCIE certification is the top accreditation for network engineers, and validates an individual's networking knowledge at the master level. Cisco qualified CCIEs can handle the most intractable problems surrounding network planning, installation, administration, protection, and problem solving. Cisco qualified CCIEs work closely with Cisco's internal product support engineers in isolating problems with Cisco IOS network management tools and coming up with alternate approaches or locating software patches. Cisco CCIEs are an excellent value because their broad experience enables them to fix even the most difficult problems rapidly. In typical instances, less seasoned service providers can struggle for many hours or even days with identical tasks that a CCIE can dispose of in minutes.
Few service providers make Cisco CCIEs available to assist small and medium sized companies. Progent offers fast telephone contact with a CCIE so you can get urgent help for complex network infrastructure problems that are crippling business productivity but are beyond the scope of your ordinary computer support personnel. Progent's Cisco CCIE engineers can connect to your computer system via sophisticated on-line support technology to provide efficient, secure, and economical diagnosis and remediation.
Progent's Cisco CCIEs offer assistance with the complete line of Cisco's industry-leading selection of networking appliances such as PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Modules, protected broadband and IS routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed APs, wired and wireless Voice systems, Catalyst switches, as well as Virtual Private Network (VPN) products.
Authorized Microsoft Windows Experts
Progent's Microsoft-certified online service engineers can deliver network repair and IT help for all Microsoft server technologies. Progent is a Microsoft Partner and can provide your business the expertise of consulting professionals who can help you with a broad range of platform support such as
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
Microsoft Exchange Server 2019 planning and configuration,
Microsoft Exchange 2016 migration, Microsoft Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint 2016 migration and hybrid deployment consulting,
SharePoint 2019 design and integration, Microsoft Teams migration expertise, Microsoft Skype for Business planning and deployment support, Lync Server integration and Microsoft Communications Server upgrade, Forefront Threat Management Gateway management and ISA Server migration, MS SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development, and SQL Server 2014 support,
Systems Center Operations Manager network monitoring,
Project Server planning,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a full array of online PC desktop support such as Microsoft Windows 7 migration, upgrading to 64-bit workstation applications, configuring Microsoft Office 2010, and automating workstation deployment.
CISSP and ISSAP Certified Network Security Specialists
Progent's qualified CISSP and ISSAP security engineers offer a range of security solutions to strengthen the immunity of your UNIX/Linux, Sun Solaris, Apple Mac or Microsoft Windows environment against assaults or assist your company to clean up rapidly after a serious penetration. Security solutions available from Progent cover thorough security audits utilizing tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Metasploit and Hydra; rapid recovery from malicious assaults; setting up firewalls; establishing safe techniques for off-site and mobile communication; defending your messaging system against viruses, spam and directory harvest attacks; and instituting round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent offers expert online consulting support to help businesses of all sizes connect their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to design and administer cost-effective ecosystems that support Windows and Linux systems and apps in both cloud-based solutions or in hybrid topologies that seamlessly combine on-premises resources as well as cloud services. To help you to integrate cloud services with physical datacenters, Progent offers a variety of cloud migration support services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud planning and integration expertise. Progent has over 20 years of experience providing high-level consulting expertise online, and Progent can make sure you successfully carry out your cloud integration projects on schedule and within your budget.
Progent can provide the skills of seasoned remote consulting professionals for contract projects that small businesses often request. Progent's rates for ongoing development or consulting tasks are set based on the qualifications of the consultants involved. Progent's experience with these important fields of computer technology allows customers to execute critical projects economically and on time. Progent's special remote consulting solutions include:
How Your Montreal Québec Business Can Contact Progent's Remote Technical Support Professionals
Help Desk Services
Progent's Call Center programs for small and midsize organizations with networks based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Call Center outsourcing, Virtual Help Desk services, and Helpdesk process consulting. Progent's Standard Help Desk Call Center support services are intended for smaller organizations who lack the budget to build and maintain an internal Help Desk Call Center but who need fast communication with a reliable Call Center with proficient phone support plus the technical depth to escalate the most challenging tasks to advanced engineers.
Progent’s Co-managed Help Desk services allow your business to share responsibilities for Help Desk services seamlessly between your IT staff and Progent's nationwide pool of seasoned desktop support technicians and subject matter experts. Progent’s Co-managed Help Desk service is a collaborative support solution built around the leading professional services automation tool for managing end-user service requests, ticketing, accountability, status tracking, and reporting.
Progent's Help Desk consulting services can support you in building an effective new Help Desk or improving your current organization, identifying or customizing Help Desk application software to address the unique demands of your business, or adding occasional online staff to work with your in-house Help Desk Call Center resources during high-demand events like software transitions, major upgrades, or rolling out new applications.
Progent's Call Center staff of veteran network consultants provides your clients in Montreal Québec fast communication with a large network service group with extensive experience offering phone support and online troubleshooting for IT systems powered by UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to give the Help Desk recognition as a significant driver of company efficiency, and Progent's policy is to resolve rather than simply document IT issues.
Applications Services: Training, Custom Programming, and Integration
Progent's Applications Experts staff provides online professional engineering expertise and training in key application areas that include ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can deliver consulting expertise, custom programming, and training for popular Microsoft applications including Microsoft CRM, Project, Microsoft Word, and MS Excel. To read additional information concerning Progent's consulting, custom programming, and training services for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, see Progent's Applications Experts Team.
Progent's Mac experts can support the imaginative aspect of Macintosh systems by offering remote help services and training in imaging, sound, and video. Progent's consultants offer expertise in a variety of Mac applications such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also assist you with common projects like capturing or digitizing audio/video or configuring an audio/video production lab.
Remote Network Monitoring Services
Progent offers businesses in Montreal Québec remote network monitoring services based on MS System Center Operations Manager IT infrastructure monitoring and reporting, customized by Progent to accommodate your environment so your IT maintenance is proactive and automated. By anticipating emerging issues before they cause crashes, proactive monitoring can ward off stressful and costly service failures. Progent can also provide help with server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows systems, or environments based on a variety of platforms.
To contact Progent about emergency online help with UNIX/Linux, Solaris, or macOS and OS X computer systems, go to Progent's Emergency Remote Help, phone 1-800-993-9400, or refer to Contact Progent.