For small and midsize businesses in Montreal Québec, Progent offers help for information systems powered by UNIX or Linux or for networks that include a combination of UNIX and Microsoft Windows platforms. Progent has delivered remote support to businesses in all 50 states in the United States. (Refer to Progent's client testimonials). Progent also can furnish the consultation Cisco CCIE network specialists for challenging connectivity issues, as well as the assistance of CISA and CISM-certified security consultants to handle advanced security architecture and business continuity preparedness.
Progent's online technical support services represent excellent leverage due to the fact that they are equipped with the real-world experience and the advanced tools to solve most information system problems quickly. This lowers immediate expenses because solutions accumulate a smaller number of billable minutes. Online support also avoids the expense of sending an engineer to your location. Your organization benefits even more in indirect expenses by minimizing or eliminating network outages and related losses resulting from business discontinuity, upset customers and vendors, idle employees, and distracted executives.
Progent's pricing model for online help is structured to maximize the impact of your network support investment. Progent charges by the minute for phone assistance, so you are charged exclusively for the support that you receive. Unlike typical online service firms, Progent requires no service activation surcharge or minimum payments. Progent's per-minute billing unit and simple model for billing do away with situations where speedy. minor repairs manage to turn into major tabs. Progent's penchant for disposing of problems quickly results in your business saving money.
Progent's Online Technical Support Technologies
Over time, Progent has fine tuned a set of customized technologies and field-proven processes that promote the highest degree of effectiveness for online engineering help and troubleshooting for small business information systems. Progent provides secure VPN support for VPN gateways from multiple popular vendors including Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Secure VPN technology enables the experts of Progent's remote service group to interface to your company's environment remotely without compromising network security.
Progent's sophisticated customer support reporting application maintains extensive histories of all service that Progent's customers have received. Progent's staff service personnel have access to the specifics of support rendered to every client by any Progent engineer. This history of trouble tickets and fixes is structured as a readily searchable support knowledge base that permits Progent's remote support professionals to communicate their experiences company-wide to ensure that the effectiveness of Progent's support services grows over time. Progent's high-level certifications and close relationships with key vendors such as Cisco and Microsoft make available additional vast technical support knowledge bases and allow priority access to vendors' internal engineering staff with the result that Progent's remote service experts can arrive at optimal solutions promptly.
Get Online UNIX/Linux, Solaris, or Apple macOS and OS X Computer Help from Progent
To get started with Progent's phone support in Montreal Québec or to find out additional information about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has a critical requirement for IT support, visit Immediate Emergency Support.
Phone-based Technical Services Offered Progent
Progent's online network support experts possess advanced credentials in a comprehensive set of disciplines. This broad scope of technical skills enables Progent's consultants to address practically any crisis that may crop up in a small or midsize company network. Certifications held by Progent consultants in UNIX-family platforms include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent service consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, CCSP, Voice Professional (CCVP), and Design Associate.
To help clients with multi-operating system environments, Progent also provides the support of engineers with advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager Engineers, CISSP network security experts, and Information System Security Architecture Professional consultants.
Phone-based support services available from Progent to clients in Montreal include:
Special Consulting Services Offered by Progent
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X online support services cover a broad range of information technology including system architecture, email solutions, network and operational security, UNIX/Linux and Windows integration, virtual server technologies for server hardware consolidation and easy administration, and migration from legacy applications to the latest Microsoft Windows or Linux-powered environments. Progent's team-oriented methodology for solving technical issues promotes quick escalation, if necessary, to engineers with appropriate experience to handle complex situations. This accelerates repair of urgent problems, minimizes lost productivity, and cuts service costs.
Progent's UNIX and Linux support engineers can offer urgent online assistance for troubleshooting problems within UNIX, Linux, or Solaris networks based on leading derivatives of UNIX including:
Important Linux versions for which Progent offers expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX OS
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- RedHat Linux
- SUSE Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert certification is the highest accreditation for network infrastructure professionals, and validates a consultant's technical knowledge at the master level. Cisco CCIEs know how to handle the most difficult challenges occurring in network infrastructure planning, deployment, management, protection, and repair. CCIEs operate on a privileged basis with Cisco's internal support staff in analyzing problems with IOS network management utilities and coming up with alternate approaches or locating program patches. CCIEs provide excellent value since their broad expertise allows them to fix the most complex problems rapidly. In typical instances, less experienced engineers can struggle for hours or days with identical tasks that a Cisco CCIE can resolve in minutes.
Few service providers make Cisco CCIEs available to assist small and mid-size businesses. Progent can provide quick phone access to a Cisco authorized CCIE so your company can get timely help for serious network problems that are impacting worker productivity but are beyond the comfort zone of your local IT maintenance group or consultant. Progent's CCIE support experts can connect to your computer system using advanced on-line troubleshooting technology to perform efficient, safe, and economical diagnosis and repair.
Progent's Cisco-qualified CCIEs can provide assistance with all of Cisco's top-selling family of networking appliances including PIX Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Module (FWSM), protected broadband and integrated services (IS) routers, Aironet wireless access points and bridges, Meraki cloud-managed APs, Voice over IP (VoIP) phones and systems, Catalyst Series switches, as well as VPN products.
Authorized Microsoft Windows Expertise
Progent's Microsoft-expert remote service professionals can provide computer repair and IT assistance for all Microsoft server platforms. Progent is a Microsoft Partner and can provide your business the assistance of support professionals who can help you with a wide variety of platform support services including
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
Microsoft Exchange 2019 Server integration,
Microsoft Exchange Server 2016 migration, Exchange 2013 configuration,
Exchange Server 2010 management,
SharePoint 2016 migration and hybrid deployment consulting services,
SharePoint Server 2019 design and configuration, Microsoft Teams integration, Microsoft Skype for Business migration consulting, Lync Server integration and Office Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway administration and ISA Server maintenance, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server training,
SBS Server consulting, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a full array of remote desktop consulting and support services such as Windows 7 integration, moving to 64-bit desktop applications, configuring Microsoft Office 2010, and automating workstation deployment.
CISM and CISSP Premier System Security Professionals
Progent's accredited CISSP and ISSAP security engineers offer a range of security solutions that can enhance the immunity of your UNIX/Linux, Solaris, Apple Mac or Windows environment against assaults or assist your business to recuperate rapidly after a serious breach. Security support services available from Progent cover comprehensive security analysis using utilities such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Netcat; fast recuperation from malicious assaults; installing firewalls; building safe techniques for remote and mobile connectivity; guarding your messaging infrastructure against spam and directory harvest attacks; and instituting round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent offers advanced online consulting support to help companies of any size integrate their IT infrastructure with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can assist you to plan and administer cost-effective ecosystems that can include Windows and Linux systems and applications in either cloud-based solutions or in hybrid network models that seamlessly combine local resources as well as public cloud services. To help you to integrate public cloud services with networks, Progent can provide a variety of cloud migration support services that include Office 365 integration with on-premises installations of Exchange, Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform planning and integration consulting. Progent has over two decades of background delivering high-level consulting services remotely, and Progent can help you complete your cloud migration initiatives on schedule and within your budget.
Progent offers the skills of world-class remote consulting professionals for contract projects that small companies frequently need. Progent's charges for longer-term development or consulting tasks are set according to the qualifications of the consultants required. Progent's background in these special fields of information technology enables clients to complete major initiatives economically and on time. Progent's project-based online engineering services include:
How Your Montreal Québec Business Can Contact Progent's Online Service Experts
Help Desk Services
Progent's Call Center service offerings for small and midsize organizations with environments that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Help Desk outsourcing, Virtual Help Desk services, and Call Center process consulting. Progent's Standard Help Desk services are designed for smaller organizations who don't have the resources to create an in-house Call Center but who require fast communication with a reliable Call Center with professional phone assistance as well as the available expertise to escalate the most challenging tasks to advanced consultants.
Progent’s shared Help Desk services make it possible for your business to split the load for Help Desk services transparently between your IT team and Progent's large roster of certified desktop support engineers and matter experts (SMEs). Progent’s Co-managed Help Desk service is a collaborative support solution based on the leading PSA platform for handling service requests, ticket lifecycle, accountability, status tracking, and reporting.
Progent's Help Desk consulting services can assist you in creating an effective new Help Desk or improving your existing one, identifying or enhancing Help Desk application software to meet the particular requirements of your business, or adding occasional online personnel to supplement your in-house Call Center group to handle unusually busy events such as software migrations, mass upgrades, or rolling out brand new applications.
Progent's Call Center team of seasoned network consultants offers your customers in Montreal Québec instant access to an efficient support resource with substantial background delivering phone help and remote troubleshooting for networks that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to give the Call Center the reputation as a significant contributor to company efficiency, and Progent's target is to fix instead of simply track network problems.
Business Applications Support: Education, Programming, and Problem Solving
Progent's Applications Experts Group provides online advanced engineering support and training in key business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can provide consulting expertise, programming, and education for Microsoft business applications including Microsoft CRM, MS Office Project, Microsoft Office Word, and Office Excel. For more information about Progent's consulting, custom development, and training offerings for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Group.
Progent's Apple Mac experts can promote the imaginative elements of Macintosh computing by providing remote help support and education in imaging, sound, and video. Progent's consultants offer help in a large selection of Mac creative tools such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also assist you with specific jobs like capturing or digitizing audio or video or integrating an audio/video post production facility.
Online Network and Server Monitoring Support
Progent offers businesses in Montreal Québec online network and server monitoring support powered by Microsoft System Center Operations Manager IT infrastructure monitoring, adapted by Progent to accommodate your business so your computer support is proactive rather than reactive. By detecting potential problems before they result in network outages, system monitoring can head off inconvenient and expensive information system failures. Progent can also utilize network monitoring tools like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Windows systems, or systems that incorporate a variety of platforms.
To get in touch with Progent about urgent remote assistance with UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, visit Progent's Emergency Remote Support, telephone 1-800-993-9400, or see Contact Progent.
Montreal Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Montreal Metro Area.
Progent locations in Montreal Metro