Fast and Affordable Online Support for Montreal Québec IT Networks
Urgent Remote Technical Support for Montreal SystemsFor organizations in Montreal Québec, Progent offers remote support for computer systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier engineers have provided online troubleshooting to companies in every state in the U.S. (Refer to testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-certified engineers to help with complex infrastructure issues, as well as the services of CISSP-accredited security experts to handle advanced security design and troubleshooting issues.

Progent's online support experts offer excellent leverage because they possess the real-world experience and have access to the advanced technology required to solve the majority of network problems quickly. This lowers direct expenses because service calls require minimal chargeable minutes. Remote support also eliminates the cost of sending a consultant to your location. Your organization benefits additionally in incidental costs by reducing or avoiding network downtime and related costs stemming from business discontinuity, upset customers and vendors, idle workers, and de-focused management. Progent's advanced remote consulting know-how is particularly important for businesses that rely on public clouds for vital infrastructure or software such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite IT support may not be useful.

Progent's pricing model for remote help is structured to leverage your network support investment. Progent bills per minute for telephone-based consulting, so you are invoiced just for the support that you actually get. Unlike typical online service companies, Progent imposes no startup surcharge or minimum job duration. Progent's per-minute granularity and simple policy for billing avoid scenarios where speedy. minor repairs manage to turn into big invoices. Progent's penchant for solving problems quickly means you saves cash.

Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has refined a set of optimized tools and field-tested methodologies that promote the maximum degree of effectiveness for remote technical support and troubleshooting for computer networks of any size. Progent offers protected VPN support for VPN gateways from multiple popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology permits the consultants of Progent's Technical Response Center to communicate with your environment remotely without violating system security.

Progent's sophisticated service database application keeps thorough documentation describing all support that Progent's clients have been provided. Progent's team consultants have the benefit of the specifics of all help rendered to each customer by every Progent consultant. This history of issues and fixes is organized as a conveniently accessible proprietary knowledge base that allows Progent's remote technical engineers to communicate their experiences with the whole team to make sure that the efficiency of Progent's support services grows daily. Progent's extensive list of accreditations and working relationships with key technology companies such as Cisco and Microsoft make available other vast technical databases and permit fast response from vendors' internal support staff so Progent's online consulting specialists can come up with optimal resolutions in the least time.

Remote technical services provided by Progent to clients in Montreal Québec include:

Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent offers a selection of affordable, flat-rate services intended to enable small and mid-size organizations to utilize the same cutting-edge IT solutions deployed by some of the world's top enterprises. The ProSight suite of outsourced network management services addresses all critical aspects of modern networking such as email content filtering, security and compliance, cloud-based backup/recovery, network infrastructure monitoring and management, VM hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior machine learning technology to guard endpoints as well as servers and VMs against new malware attacks like ransomware and file-less exploits, which easily get by legacy signature-based AV tools. ProSight ASM protects on-premises and cloud resources and offers a single platform to manage the complete threat progression including filtering, infiltration detection, containment, cleanup, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services offer economical in-depth protection for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and responding to security assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device management, and web filtering through cutting-edge tools incorporated within one agent managed from a unified control. Progent's data protection and virtualization experts can assist you to plan and configure a ProSight ESP deployment that meets your company's specific requirements and that allows you demonstrate compliance with legal and industry information protection standards. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for immediate attention. Progent can also help your company to set up and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost and fully managed service for reliable backup/disaster recovery (BDR). For a low monthly price, ProSight Data Protection Services automates your backup activities and allows rapid recovery of critical files, applications and VMs that have become unavailable or damaged as a result of component failures, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's backup and recovery specialists can provide world-class support to configure ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPAA, FIRPA, and PCI and, when necessary, can help you to recover your business-critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of leading data security vendors to provide web-based management and comprehensive protection for all your inbound and outbound email. The powerful architecture of Email Guard integrates cloud-based filtering with a local security gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound attacks and conserves system bandwidth and storage space. Email Guard's onsite security gateway appliance provides a further level of analysis for inbound email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays within your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent’s ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller businesses to diagram, track, reconfigure and debug their connectivity hardware like routers, firewalls, and access points plus servers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch ensures that network maps are always updated, captures and displays the configuration information of virtually all devices connected to your network, tracks performance, and sends alerts when issues are discovered. By automating complex management activities, ProSight WAN Watch can cut hours off common chores such as making network diagrams, expanding your network, finding appliances that need important updates, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that uses advanced remote monitoring and management techniques to help keep your network running efficiently by checking the health of vital assets that power your information system. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your specified IT staff and your Progent engineering consultant so any potential issues can be addressed before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the applications. Because the environment is virtualized, it can be ported immediately to an alternate hardware environment without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and safeguard information about your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be alerted about impending expirations of SSLs or warranties. By updating and managing your network documentation, you can eliminate up to 50% of time wasted trying to find critical information about your IT network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents related to managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether you’re planning enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size organizations to obtain an objective assessment of the health of their IT system. Powered by a selection of the top remote monitoring and management platforms in the industry, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits show you how closely the configuration of your essential network assets conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits such as a cleaner Active Directory environment. Both also come with a year of state-of-the-art remote network monitoring and management. Benefits can include easier network management, better compliance with information security requirements, more efficient utilization of IT resources, quicker troubleshooting, more reliable backup and restore, and higher availability. Read more information about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a phone interview with a Progent backup/recovery expert. The interview is intended to help evaluate your organization's ability to stop or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information concerning your existing antivirus tools and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow best practices to create an efficient AV and backup/recovery environment that aligns with your business requirements. For additional information, refer to The ProSight Ransomware Preparedness Report.

Special Support Programs Available from Progent
Progent can provide the skills of world-class online consulting experts for special information technology projects. Progent's rates for ongoing consulting tasks are determined based on the qualifications of the engineers required. Progent's background in these special fields of information technology allows clients to complete major initiatives economically and on schedule. Progent's special remote engineering services include:

  • Help Desk Call Center Support
    Progent's Call Center service offerings for companies with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Call Center services, shared Helpdesk support services, and Helpdesk consulting. Progent's Standard Help Desk Services provide small organizations a complete solution that manages all aspects of remote Level 1 desktop support from initial requests through ticketing, remote desktop control, progress tracking, problem resolution, and reporting. Progent provides service desk support at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to resolve complex problems.

    Progent’s Co-managed Help Desk services allow your IT organization to share the load for Help Desk services seamlessly between your in-house IT team and Progent's nationwide pool of seasoned desktop support engineers and matter experts (SMEs). Progent’s Co-managed Help Desk service is a collaborative service desk solution built around the top professional services automation tool for managing service requests, ticket lifecycle, accountability, progress tracking, and metrics.

    Progent's Call Center team of seasoned network consultants provides your clients in Montreal Québec instant communication with an effective network service group with years of experience providing telephone-based consulting and remote diagnostics for networks that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's mission is to give the Call Center the reputation as a key driver of business productivity, and Progent's policy is to solve rather than merely document technical problems.

  • Business Applications Services: Training, Custom Programming, and Integration
    Progent's Applications Experts Group can supply online professional engineering expertise and training in special business application areas including ERP, MRP, accounting system customization, and CRM. Progent also can deliver consulting, custom programming, and training for popular Microsoft business applications such as CRM, MS Office Project, Office 365 Word, and Microsoft Office 365 Excel. To read more about Progent's expertise, programming, and training offerings, see Progent's Business Application Experts Services.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    System Center 2016 unifies and automates the administration of hybrid cloud networks through advanced support for Windows Server 2016, Windows 10 clients; cohesive management of heterogeneous environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer world-class remote and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to plan and configure a new implementation of Microsoft System Center 2016, expand or optimize your current one, upgrade smoothly from a prior version of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent can deliver businesses in Montreal Québec remote hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure SCOM to fit your environment so that your IT support is proactive and automated. By detecting emerging trouble spots before they cause crashes, remote monitoring can ward off disruptive and costly service failures. Progent can also deploy network monitoring tools such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft environments, or networks based on multiple platforms.
How Your Montreal Company Can Contact Progent's Online Service Experts
To contact Progent about urgent phone-based expertise with Microsoft Windows, macOS and OS X, or Linux environments, go to Progent's Nationwide Online Help, phone 1-800-993-9400, or visit Contact Progent. For organizations and startups in Montreal Québec, Progent's phone-based network support engineers are ready to deliver expert and economical system support the moment your company has to have it. More than a decade of offering online repair services has led to Microsoft Partner status for Progent's team of engineers and has helped Progent to acquire high-end troubleshooting capability and to refine online connectivity technology to fix computer problems quickly while eliminating the expense and lost time associated with in-person support calls.

Even if your Montreal company has a local freelance support technician or maintains an in-house organization that know how to deal with common computer issues, Progent’s Microsoft and Cisco certified engineers can still provide an easy and seamless remote extension of your local resources for situations when your regular service personnel either don't have the time or the experience to address unexpected system emergencies or particularly complex integration projects.

Details of Progent's Remote Computer Support for Montreal Québec
Progent's phone help, Internet-based repair, network security consulting, and network management services offer companies in Montreal Québec the greatest leverage for your IT budget. Whether you require one-time phone help and Internet-based troubleshooting or full-time Help Desk support and network administration, Progent's experts can provide your company enterprise-level IT support while permitting you to avoid the expense and hassle of running a large in-house IT organization. Key features of Progent's National Remote Support services include:

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, range of IT experience, refined remote support software, and familiarity with enterprise networking enable companies to escape the pitfalls associated with exclusive reliance on smaller consulting organizations, individual freelance service providers, or over-stretched in-house IT help.

Progent adds value by offering:

How Does My Business Begin Receiving Online Network Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, go to Immediate Online Support.



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    Progent’s Microsoft-expert consultants can help you to update your desktops from 32 bits to 64 bits. Progent can help your company to calculate the costs and advantages of moving to 64-bit desktop computing, design an efficient migration strategy that reduces operational interruptions, and provide economical, professional remote support to assist you to configure 64-bit PC desktop software and applications on your current hardware.

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    Progent offers the part-time services of a veteran Chief Information Officer who can offer strategic direction to help you pick and support network technology appropriate for your current situation and that can serve as a firm basis for your growth. Progent's part-time CIO consulting services offer economic leverage to organizations who want to optimize the impact of their IT investment but who are without the budget or unwilling to add another executive-level position to their full-time staff. Since Progent is vendor-agnostic, with a sizable team of consultants certified to support all major operating systems and networking technologies plus a wide range and business applications, Progent is in a unique position to provide objective advice as well as advanced technical support for developing IT solutions that fit the special needs of your organization.

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    Progent can provide enterprise clients the services of a certified NetApp consultant to deliver online or on-premises support for NetApp's entire line of SAN products including ONTAP data management, MetroCluster, FlexPod cloud architecture, SnapMirror data replication, SnapVault and OSSV incremental backup, Virtual Storage Console for VMware, MultiStore for secure IP space separation, OnCommand Reporting and Insight analytics, and NetApp's FAS, AFF, V-Series and N-Series storage products. Areas of NetApp SAN storage solutions supported by Progent include system architecture, cloud integration, virtualization, migrations, non-disruptive patching, storage management, information assurance, disaster recovery, and troubleshooting. Progent can provide Level 3 support to assist you to take care of problems with NetApp SAN storage deployments efficiently following best practices.

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    Progent is one of the most experienced network support firms for designing email solutions powered by Microsoft Exchange 2000 Server. Progent specializes in helping small businesses get all the advantages of Microsoft Exchange Server 2000 under typical scenarios including upgrading from Microsoft Exchange 5.5, migration from an ISP-based or POP3 e-mail environment, and jobbing out your Exchange 2000 support.

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    Progent’s Disaster Recovery/Business Continuity (DR/BC) specialists offer extensive experience helping small organizations to reduce network downtime by offering affordable remote consulting for disaster recovery/business continuity (DR/BC) planning, high-availability IT architecture, data backup and restore systems, and transparent system maintenance. Progent’s business continuity experts can help you to develop and validate an efficient business continuity plan that matches your business needs and budget. Progent’s disaster recovery specialists can assist you to architect, deploy, and manage fault-tolerant technologies such as non-stop Internet connectivity, virtualized servers, clustering, network load balancing, continual off-site backup, and multi-location data centers.

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    Progent can help your business in any and all phases of your migration to Microsoft Exchange 2016 including planning high availability architecture for an on-premises, Microsoft cloud connected or hybrid environment; server and CAL licensing compliance for Exchange and Windows Server 2012 R2+; migrating mailboxes; Hyper-V strategy; specifying storage requirements for your virtual machines (VMs), databases and log files; setting up hardware load balancing for high-availability client access services; planning, setting up and validating Exchange Servers and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint Server or SharePoint Online; preparing your firewall; resolving SSL issues; performing client integration with Office desktop or Office 365; and configuring Outlook on the web (formerly Outlook Web App).

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    Progent's Cisco-certified CCIE network experts can assist you to maintain your legacy PIX 500 or Cisco ASA 5500 firewalls or upgrade to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also assist you to plan, integrate, tune, administer and troubleshoot firewall environments built on Cisco ASA 5500-X firewalls with Firepower Services

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    Configuration Manager 2016 automates software provisioning and updating, streamlines security and compliance settings control, keeps track of network assets, guards against corporate data leakage, performs health monitoring, enables secure self service, and offers a common control mechanism for administering mixed-OS ecosystems running on-prem, cloud, or hybrid deployment architectures. Progent's Microsoft-certified SCCM 2016 consulting team and Azure cloud specialists can help businesses of any size with any facet of planning, implementing, operating and repairing a SCCM 2016 solution for local, cloud, or hybrid networks.

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    Progent's Microsoft-certified consultants can assist you to evaluate the possible benefits of Hyper-V-powered server virtualization for your business, perform pilot implementations to verify Hyper-V's operation with your line-of-business applications, evaluate your network and server infrastructure for optimal performance with virtualization technology, assist you in upgrading to Microsoft Windows Server 2008 and configuring Hyper-V, educate your IT personnel to monitor and manage Hyper-V, provide world-class consulting help for improving the security of your virtual machines, establish and validate disaster recovery procedures that maximize network uptime, and deliver continuing consulting and maintenance including affordable remote troubleshooting and comprehensive Help Desk outsourcing.

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    Progent can assist you to design and execute an efficient transition from a Solaris-based IT system to a network powered by Windows and suited for supporting Microsoft's popular office productivity suites, business applications, and developer tools. Progent's Sun Solaris, Windows and Cisco consultants and application specialists can assist you to preserve your information and reduce productivity discontinuity by developing an efficient transition strategy that preserves your existing assets in Solaris application and technology. UNIX-to-Windows migration consulting services offered by Progent include analysis of existing infrastructure, transition planning and testing, MS Exchange migration services, information and application software migration, and processor and mass storage migration and consolidation.

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    Progent's ProSight Email Guard uses the technology of top information security vendors to deliver centralized control and comprehensive security for your email traffic. The powerful structure of Progent's Email Guard integrates cloud-based filtering with an on-premises gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer acts as a preliminary barricade and keeps most unwanted email from making it to your security perimeter. This decreases your vulnerability to inbound threats and saves network bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance adds a deeper level of inspection for inbound email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Exchange Server to monitor and protect internal email that stays within your security perimeter.

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    Progent's ProSight portfolio of managed services are designed to provide organizations who maintain small in-house network support staffs with low-cost help from world-class management platforms and consulting expertise. Benefits of the ProSight line of managed IT services include flat-rate IT management costs, automation of routine administrative tasks, continual absorption of the latest information technology, graceful migration from legacy technology to up-to-date solutions, close alignment of computer technology with business objectives, guidance from veteran IT consultants, and allowing management to focus on business rather than fast-evolving information technology.

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