Fast and Affordable Online Support for Montreal Québec IT Networks
For organizations in Montreal Québec, Progent offers remote support for computer systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier engineers have provided online troubleshooting to companies in every state in the U.S. (Refer to testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-certified engineers to help with complex infrastructure issues, as well as the services of CISSP-accredited security experts to handle advanced security design and troubleshooting issues.
Progent's online support experts offer excellent leverage because they possess the real-world experience and have access to the advanced technology required to solve the majority of network problems quickly. This lowers direct expenses because service calls require minimal chargeable minutes. Remote support also eliminates the cost of sending a consultant to your location. Your organization benefits additionally in incidental costs by reducing or avoiding network downtime and related costs stemming from business discontinuity, upset customers and vendors, idle workers, and de-focused management. Progent's advanced remote consulting know-how is particularly important for businesses that rely on public clouds for vital infrastructure or software such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite IT support may not be useful.
Progent's pricing model for remote help is structured to leverage your network support investment. Progent bills per minute for telephone-based consulting, so you are invoiced just for the support that you actually get. Unlike typical online service companies, Progent imposes no startup surcharge or minimum job duration. Progent's per-minute granularity and simple policy for billing avoid scenarios where speedy. minor repairs manage to turn into big invoices. Progent's penchant for solving problems quickly means you saves cash.
Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has refined a set of optimized tools and field-tested methodologies that promote the maximum degree of effectiveness for remote technical support and troubleshooting for computer networks of any size. Progent offers protected VPN support for VPN gateways from multiple popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology permits the consultants of Progent's Technical Response Center to communicate with your environment remotely without violating system security.
Progent's sophisticated service database application keeps thorough documentation describing all support that Progent's clients have been provided. Progent's team consultants have the benefit of the specifics of all help rendered to each customer by every Progent consultant. This history of issues and fixes is organized as a conveniently accessible proprietary knowledge base that allows Progent's remote technical engineers to communicate their experiences with the whole team to make sure that the efficiency of Progent's support services grows daily. Progent's extensive list of accreditations and working relationships with key technology companies such as Cisco and Microsoft make available other vast technical databases and permit fast response from vendors' internal support staff so Progent's online consulting specialists can come up with optimal resolutions in the least time.
Remote technical services provided by Progent to clients in Montreal Québec include:
Authorized Microsoft Windows Support
Progent's Microsoft-premier online service experts offer computer problem solving and IT support for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the expertise of support engineers who can assist you with a broad variety of technology support services including
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
Microsoft Exchange 2019 Server deployment,
Microsoft Exchange Server 2016 migration, Microsoft Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 maintenance,
SharePoint 2019 design and configuration, SharePoint Server 2016 migration and hybrid deployment expertise, Microsoft Teams planning and integration, Skype for Business Server migration consulting, Lync Server 2013 integration, and Microsoft Communications Server 2007 troubleshooting,
Microsoft Forefront Threat Management Gateway management and ISA Server maintenance, MS SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server planning,
Microsoft Access Programming,
Small Business Server consulting, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a wide range of cost-effective PC desktop consulting and support services to help your business to install, integrate, repair, and administer workstations and notebooks powered by Microsoft Windows. Progent's desktop consulting services cover areas such as offering Microsoft Windows 10 migration support services as well as System Center 2012 Configuration Manager (SCCM 2012) design and deployment, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune consulting to centralize the administration of your desktops along with your web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert credential is the highest recognition for network infrastructure professionals, and validates a consultant's network technology knowledge at the master level. Cisco CCIEs know how to handle the most complex problems associated with network planning, installation, management, compliance, and repair. CCIEs can cooperate on a privileged basis with Cisco's internal engineers in isolating anomalies with Cisco IOS network management tools and coming up with workarounds or locating program patches. Cisco CCIEs are an excellent value because their deep expertise permits them to find solutions for problems quickly. In common instances, less experienced engineers can wrestle for hours or even days with the same tasks that a Cisco CCIE can dispose of in minutes. Progent's Cisco CCIE support experts can communicate with your computer system via the latest on-line troubleshooting technology in order to perform quick, safe, and economical analysis and remediation.
Progent's Cisco-qualified CCIEs can provide assistance with all of Cisco's market leading family of connectivity appliances by providing services that include:
CISM and CISSP Premier System Security Specialists
Progent's qualified CISSP and CISSP-ISSAP cybersecurity consultants offer a variety of security services that can enhance the immunity of your Microsoft Windows, macOS and OS X, Linux environment against internal or external threats or assist you to clean up rapidly following a serious breach. Security services available from Progent cover comprehensive data security evaluation using utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Metasploit and Nikto; fast recovery from malicious attacks; setting up firewalls; establishing secure techniques for off-site and mobile connectivity; guarding your messaging system against spam and DHA attacks; and offering round-the-clock proactive monitoring.
Hybrid Cloud Integration Solutions
Progent offers expert online support to help companies of any size connect their networks with popular public clouds such as Azure and Amazon AWS. Progent can assist you to design and administer hybrid environments that support Windows and Linux systems and applications in either cloud-centric solutions or in hybrid network models that seamlessly combine on-premises resources along with cloud services. To help you to integrate cloud services with networks, Progent offers a variety of public cloud migration support services such as Office 365 Exchange Online integration with on-premises Exchange,
Microsoft Azure hybrid cloud design and integration services, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud integration consulting. Progent has over 20 years of experience delivering advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you orchestrate, automate and test a repeatable workflow for restoring applications and services rapidly after a breakdown. Site Recovery Manager supports centrally controlled and automated disaster recovery, application mobility, plus transparent site migration, failback and re-protect. SRM also allows transparent testing for site recovery, upgrades and fixes and can produce audit reports to verify full service recovery, validate SLAs and demonstrate disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to design, deploy, test and administer a disaster recovery system based on VMware SRM.
Progent's VMware vSphere and vCloud consultants have in-depth understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite used for administering private and hybrid cloud solutions that provide high uptime, security, and disaster recovery. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network architect to assist your organization to create a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed instantly and managed with a high degree of automation independent of the hardware making up the basic IP network.
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux consultants and Apple macOS and OS X specialists can provide remote support services to cover a broad range of computer technologies including system architecture, email solutions, system and process security, plus UNIX/Linux and Microsoft Windows integration. For server hardware economization and easy administration in environments that include Linux and Windows, Progent offers VMware consulting and Citrix XenServer support. Progent can also help with transitioning from older systems to MS Windows or Linux-powered solutions. Progent's team-based approach to solving technical issues promotes quick escalation, when required, to consultants with appropriate experience to handle challenging scenarios. This expedites repair of urgent problems, minimizes lost productivity, and cuts service expense.
Important Linux variants for which Progent offers expertise include:
Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent offers a selection of affordable, flat-rate services intended to enable small and mid-size organizations to utilize the same cutting-edge IT solutions deployed by some of the world's top enterprises. The ProSight suite of outsourced network management services addresses all critical aspects of modern networking such as email content filtering, security and compliance, cloud-based backup/recovery, network infrastructure monitoring and management, VM hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior machine learning technology to guard endpoints as well as servers and VMs against new malware attacks like ransomware and file-less exploits, which easily get by legacy signature-based AV tools. ProSight ASM protects on-premises and cloud resources and offers a single platform to manage the complete threat progression including filtering, infiltration detection, containment, cleanup, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection services offer economical in-depth protection for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and responding to security assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device management, and web filtering through cutting-edge tools incorporated within one agent managed from a unified control. Progent's data protection and virtualization experts can assist you to plan and configure a ProSight ESP deployment that meets your company's specific requirements and that allows you demonstrate compliance with legal and industry information protection standards. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for immediate attention. Progent can also help your company to set up and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost and fully managed service for reliable backup/disaster recovery (BDR). For a low monthly price, ProSight Data Protection Services automates your backup activities and allows rapid recovery of critical files, applications and VMs that have become unavailable or damaged as a result of component failures, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's backup and recovery specialists can provide world-class support to configure ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPAA, FIRPA, and PCI and, when necessary, can help you to recover your business-critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the technology of leading data security vendors to provide web-based management and comprehensive protection for all your inbound and outbound email. The powerful architecture of Email Guard integrates cloud-based filtering with a local security gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound attacks and conserves system bandwidth and storage space. Email Guard's onsite security gateway appliance provides a further level of analysis for inbound email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays within your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
Progent’s ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller businesses to diagram, track, reconfigure and debug their connectivity hardware like routers, firewalls, and access points plus servers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch ensures that network maps are always updated, captures and displays the configuration information of virtually all devices connected to your network, tracks performance, and sends alerts when issues are discovered. By automating complex management activities, ProSight WAN Watch can cut hours off common chores such as making network diagrams, expanding your network, finding appliances that need important updates, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that uses advanced remote monitoring and management techniques to help keep your network running efficiently by checking the health of vital assets that power your information system. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your specified IT staff and your Progent engineering consultant so any potential issues can be addressed before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the applications. Because the environment is virtualized, it can be ported immediately to an alternate hardware environment without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and safeguard information about your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be alerted about impending expirations of SSLs or warranties. By updating and managing your network documentation, you can eliminate up to 50% of time wasted trying to find critical information about your IT network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents related to managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether you’re planning enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require when you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size organizations to obtain an objective assessment of the health of their IT system. Powered by a selection of the top remote monitoring and management platforms in the industry, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits show you how closely the configuration of your essential network assets conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits such as a cleaner Active Directory environment. Both also come with a year of state-of-the-art remote network monitoring and management. Benefits can include easier network management, better compliance with information security requirements, more efficient utilization of IT resources, quicker troubleshooting, more reliable backup and restore, and higher availability. Read more information about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a phone interview with a Progent backup/recovery expert. The interview is intended to help evaluate your organization's ability to stop or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information concerning your existing antivirus tools and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow best practices to create an efficient AV and backup/recovery environment that aligns with your business requirements. For additional information, refer to The ProSight Ransomware Preparedness Report.
Special Support Programs Available from Progent
Progent can provide the skills of world-class online consulting experts for special information technology projects. Progent's rates for ongoing consulting tasks are determined based on the qualifications of the engineers required. Progent's background in these special fields of information technology allows clients to complete major initiatives economically and on schedule. Progent's special remote engineering services include:
How Your Montreal Company Can Contact Progent's Online Service Experts
Help Desk Call Center Support
Progent's Call Center service offerings for companies with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Call Center services, shared Helpdesk support services, and Helpdesk consulting.
Progent's Standard Help Desk Services provide small organizations a complete solution that manages all aspects of remote Level 1 desktop support from initial requests through ticketing, remote desktop control, progress tracking, problem resolution, and reporting. Progent provides service desk support at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to resolve complex problems.
Progent’s Co-managed Help Desk services allow your IT organization to share the load for Help Desk services seamlessly between your in-house IT team and Progent's nationwide pool of seasoned desktop support engineers and matter experts (SMEs). Progent’s Co-managed Help Desk service is a collaborative service desk solution built around the top professional services automation tool for managing service requests, ticket lifecycle, accountability, progress tracking, and metrics.
Progent's Call Center team of seasoned network consultants provides your clients in Montreal Québec instant communication with an effective network service group with years of experience providing telephone-based consulting and remote diagnostics for networks that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's mission is to give the Call Center the reputation as a key driver of business productivity, and Progent's policy is to solve rather than merely document technical problems.
- Business Applications Services: Training, Custom Programming, and Integration
Progent's Applications Experts Group can supply online professional engineering expertise and training in special business application areas including ERP, MRP, accounting system customization, and CRM. Progent also can deliver consulting, custom programming, and training for popular Microsoft business applications such as CRM, MS Office Project, Office 365 Word, and Microsoft Office 365 Excel. To read more about Progent's expertise, programming, and training offerings, see Progent's Business Application Experts Services.
- Centralized and Streamlined Management of Hybrid Cloud Environments
System Center 2016 unifies and automates the administration of hybrid cloud networks through advanced support for Windows Server 2016, Windows 10 clients; cohesive management of heterogeneous environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer world-class remote and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to plan and configure a new implementation of Microsoft System Center 2016, expand or optimize your current one, upgrade smoothly from a prior version of System Center, or troubleshoot your System Center environment.
- Remote IT Infrastructure Monitoring and Reporting Services
Progent can deliver businesses in Montreal Québec remote hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure SCOM to fit your environment so that your IT support is proactive and automated. By detecting emerging trouble spots before they cause crashes, remote monitoring can ward off disruptive and costly service failures. Progent can also deploy network monitoring tools such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft environments, or networks based on multiple platforms.
To contact Progent about urgent phone-based expertise with Microsoft Windows, macOS and OS X, or Linux environments, go to Progent's Nationwide Online Help, phone 1-800-993-9400, or visit Contact Progent.
For organizations and startups in Montreal Québec, Progent's phone-based network support engineers are ready to deliver expert and economical system support the moment your company has to have it. More than a decade of offering online repair services has led to Microsoft Partner status for Progent's team of engineers and has helped Progent to acquire high-end troubleshooting capability and to refine online connectivity technology to fix computer problems quickly while eliminating the expense and lost time associated with in-person support calls.
Even if your Montreal company has a local freelance support technician or maintains an in-house organization that know how to deal with common computer issues, Progent’s Microsoft and Cisco certified engineers can still provide an easy and seamless remote extension of your local resources for situations when your regular service personnel either don't have the time or the experience to address unexpected system emergencies or particularly complex integration projects.
Details of Progent's Remote Computer Support for Montreal Québec
Progent's phone help, Internet-based repair, network security consulting, and network management services offer companies in Montreal Québec the greatest leverage for your IT budget. Whether you require one-time phone help and Internet-based troubleshooting or full-time Help Desk support and network administration, Progent's experts can provide your company enterprise-level IT support while permitting you to avoid the expense and hassle of running a large in-house IT organization. Key features of Progent's National Remote Support services include:
- Immediate Phone Access to Microsoft Premier Support Specialists
Progent's team of Microsoft-certified engineers can provide fast and economical expertise to businesses in Montreal Québec and is also ideal for networks in geographic regions that have a limited supply of consultants with proven experience supporting Microsoft's current family of server technologies. All Progent engineers have over 10 years of experience integrating Microsoft solutions. As a Microsoft Certified Partner consulting company, Progent has the advantage of a wide range of Microsoft support utilities, service databases, and on-going training.
- By the Minute Billing to Reduce Expenses
Progent offers online help on a by-the-minute basis, so you are charged only for the services you receive. Progent has no minimum charge for online service and imposes no ongoing subscription fee for support services provided during regular working hours. This saves you from facing big invoices for routine repairs.
- Access to Cisco Certified Network Architecture Specialists
Progent's certified experts for Cisco offers the services of on-staff professionals with skill in designing, implementing, and troubleshooting networking environments powered by Cisco products. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you create fast, reliable, and secure connectivity for fixed and mobile networking.
- Application Specialists Consulting
Progent's core support services consist of technology integration, MS Exchange Server consulting, corporate security design, and Help Desk sharing services. Progent's Experts Team can provide in-depth consulting expertise for specific application areas. Support offered by the Application Experts Group includes:
Microsoft Dynamics GP/Great Plains Consulting and Customization
Microsoft Office Project Training
Microsoft Office 365 solutions support
Office Excel and Office 365 Excel Consulting and Application Development
Office Word and Microsoft Office 365 Word Help
Business Information (BI) Reporting Consulting and Training
Microsoft Power BI Integration and Training
UNIX, Linux and Solaris Integration
MS SQL Server 2019 solution design, Microsoft SQL Server 2017 planning and migration, Microsoft SQL 2016 Software Programming, and Microsoft SQL Server 2014 Software Development and Debugging
Oracle Project Management and Software Programming
MySQL DBA Services and Software Design
Apple Mac Support
Amazon MWS Software Design and Programming
By offering a convenient one-stop source for IT generalists and specialists, Progent can tailor fast, inexpensive, and thorough information technology solutions that fit the unique requirements of your company.
- State of the Art Online Access Software
Secure remote connectivity permits Progent's support professionals to observe precisely what your customers see. This makes it easier to find fast solutions to issues that might otherwise require an expensive personal visit. Sophisticated online access software and experienced engineers together enable Progent to resolve most IT issues rapidly and economically. Progent is an industry leader in offsite support and remote system tracking.
- Support for Popular VPN Products
Progent supports secure Virtual Private Network access for gateways from leading VPN vendors including Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN online access enables the experts at Progent's Technical Response Center to repair your network remotely without jeopardizing system security.
- Round-the-Clock Service for Maximum System Availability
For companies with line-of-business applications, Progent can provide optional round-the-clock remote support services. Combined with remote 24x7 network monitoring based on Microsoft System Center Operations Manager 2007, this offering can help ensure high system availability.
- Help Desk Services
Progent's Help Desk Call Center services are intended especially for budget-conscious companies whose workers need instant recourse to a Help Desk service with expert phone support and full escalation ability.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, range of IT experience, refined remote support software, and familiarity with enterprise networking enable companies to escape the pitfalls associated with exclusive reliance on smaller consulting organizations, individual freelance service providers, or over-stretched in-house IT help.
Progent adds value by offering:
How Does My Business Begin Receiving Online Network Support from Progent?
- Certified Expertise in Microsoft's Complete Line of Server Platforms
Progent offers in-depth support for Microsoft’s leading server platforms with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and integration help, Microsoft Windows Server 2008 migration, Windows 2003 Server upgrades, MS Exchange Server 2019 deployment, Microsoft Exchange Server 2016 planning and deployment, Exchange Server 2013 integration, Microsoft Exchange 2010 Server management, Microsoft Exchange Server 2007 and Exchange Server 2003 migration, plus Microsoft SQL Server 2019 configuration expertise, Microsoft SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and Microsoft SQL Server management and troubleshooting.
- Value Pricing
Progent's pricing model is to charge for remote support and on-site visits per minute. As a result, you are billed exclusively for delivered support. Progent does not demand a higher rate for off-hours or emergency support, and inside California or in areas where Progent provides on-premises support, Progent does not bill for travel time except for urgent support where on-site work is less than 4 hours. In addition, Progent applies no service activation fee and requires no monthly commitment for support services delivered during regular working hours. Many service firms impose large minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity avoids big bills for fast repairs so you will not be tempted to allow less critical problems to stay unaddressed.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By teaching customers to deal with problems that are within their scope, Progent is able to focus on providing high-value services where Progent faces few competitors. Companies who utilize familiar independent service providers or who maintain in-house IT personnel benefit when Progent transfers information about critical technology and tested methodologies to make their IT environments more robust, protected, and productive.
- 24x7 Server Monitoring with MS Operations Manager
Progent is one of the only support firms to offer 24x7 remote tracking services based on Microsoft System Center Operations Manager. MS System Center Operations Manager allows your network maintenance to be proactive instead of reactive. By anticipating possible problems before they result in lost productivity, network monitoring can save your information network from painful and expensive service disruptions.
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, go to Immediate Online Support.