Immediate Remote Technical Support for Montreal Québec Computer Networks
Fast Phone Technical Support for Montreal SystemsFor businesses in Montreal Québec, Progent offers online technical support for information systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified engineers have provided remote support to companies in all 50 states in the U.S. (Refer to recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-qualified engineers to solve challenging infrastructure issues, plus the assistance of CISSP-accredited cybersecurity consultants to help with advanced security design and troubleshooting jobs.

Progent's online technical support experts provide exceptional value because they possess the practical experience and have access to the advanced technology necessary to solve most information system problems rapidly. Efficient support reduces direct costs since service calls accumulate minimal chargeable consulting minutes. Remote help also avoids the expense of dispatching an engineer to your site. Your company benefits even more in incidental costs by minimizing or eliminating system downtime and associated losses stemming from business disruption, upset customers and vendors, idle employees, and de-focused management. Progent's advanced remote consulting know-how is particularly valuable for organizations that are dependent on public clouds for critical infrastructure or software like Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises support may not be an option.

Progent's billing policy for remote help is structured to leverage your network support investment. Progent bills per minute for telephone-based consulting, so you are charged just for the support that you receive. In contrast to many remote service firms, Progent imposes no startup fee or minimum fees. Progent's one-minute granularity and clean model for pricing save you from scenarios where fast fixes somehow end up as large bills. Progent's skill at solving technical issues quickly means you spends less money.

Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has mastered an arsenal of optimized tools and proven methodologies which permit the maximum level of effectiveness for remote help and troubleshooting for IT networks of all sizes. Progent provides safe Virtual Private Network support for gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity allows the consultants of Progent's Technical Response Center to access your network without violating system security.

Progent's powerful technical support database application keeps comprehensive documentation describing the service that Progent's customers have been provided. Progent's team service personnel have access to the details of assistance rendered to every Progent customer by any consultant. This history of problems and solutions is stored as an easily retrievable support knowledge base that allows Progent's online technical professionals to share their experiences with the whole team to ensure that the value of Progent's technical support grows over time. Progent's extensive list of accreditations and working associations with major vendors including Cisco and Microsoft open up additional massive technical support knowledge bases and allow priority access to manufacturers' internal engineering staff with the result that Progent's online consulting specialists can find the best solutions quickly.

Online technical support services offered by Progent to companies in Montreal Québec include:

ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent provides a selection of budget-friendly, flat-rate services intended to allow small and medium-size organizations to benefit from the same best-of-breed IT solutions deployed by some of the industry's leading corporations. Progent's ProSight portfolio of network monitoring and management services addresses all key aspects of information technology including email content filtering, threat defense based on machine leaning, automated backup/recovery, infrastructure health monitoring, virtual server cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior-based analysis technology to guard endpoints and servers and VMs against new malware assaults such as ransomware and file-less exploits, which easily evade legacy signature-based AV products. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a single platform to address the entire malware attack lifecycle including blocking, infiltration detection, containment, remediation, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver economical in-depth security for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP delivers firewall protection, intrusion alarms, device management, and web filtering via leading-edge tools incorporated within one agent accessible from a single control. Progent's data protection and virtualization experts can help you to design and configure a ProSight ESP deployment that addresses your company's specific needs and that helps you prove compliance with legal and industry information protection standards. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for urgent action. Progent can also help you to set up and test a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery. Available at a low monthly price, ProSight DPS automates your backup activities and enables rapid restoration of critical data, apps and VMs that have become lost or corrupted as a result of hardware failures, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's cloud backup specialists can deliver advanced support to configure ProSight DPS to to comply with government and industry regulatory requirements such as HIPAA, FINRA, and PCI and, whenever needed, can assist you to recover your business-critical data. Learn more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top data security companies to provide web-based management and world-class protection for all your inbound and outbound email. The powerful structure of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises gateway appliance to offer complete protection against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. The cloud filter acts as a preliminary barricade and keeps most threats from making it to your network firewall. This decreases your vulnerability to external threats and conserves network bandwidth and storage space. Email Guard's onsite security gateway device adds a further level of inspection for inbound email. For outbound email, the onsite gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also help Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your security perimeter. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller businesses to map out, monitor, reconfigure and troubleshoot their networking appliances such as switches, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Using cutting-edge RMM technology, WAN Watch makes sure that network diagrams are always updated, captures and manages the configuration information of virtually all devices connected to your network, monitors performance, and generates notices when potential issues are detected. By automating complex network management processes, ProSight WAN Watch can knock hours off common chores like network mapping, expanding your network, finding appliances that need critical updates, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management technology to keep your IT system operating at peak levels by tracking the health of vital computers that power your information system. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your designated IT personnel and your Progent consultant so any looming issues can be addressed before they can impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host set up and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be ported easily to an alternate hosting environment without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and protect information related to your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be warned about upcoming expirations of SSL certificates or domains. By cleaning up and organizing your IT infrastructure documentation, you can save up to 50% of time thrown away trying to find critical information about your network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether you’re making enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require as soon as you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size organizations to obtain an objective assessment of the overall health of their network. Powered by a selection of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified group of information technology experts, ProSight Network Audits show you how closely the deployment of your core infrastructure assets adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits such as a cleaner Active Directory environment. Both also come with one year of advanced remote network monitoring and management. Benefits can include easier management, improved compliance with information security requirements, more efficient utilization of network resources, faster problem resolution, more reliable backup and recovery, and higher availability. Read more about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to assess your organization's ability either to stop or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information about your existing AV defense and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply industry best practices to create a cost-effective security and backup environment that aligns with your business needs. For details, see Progent's ProSight Ransomware Preparedness Report.

Special Support Services Available from Progent
Progent can provide the services of world-class remote consulting professionals for contract IT projects. Billing rates for longer-term consulting tasks are determined according to the qualifications of the engineers required. Progent's background in these special fields of information technology allows customers to execute major projects economically and on schedule. Progent's special remote consulting services include:

  • Help Desk Call Center Support
    Progent's Help Desk Call Center support alternatives for companies with environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Call Center services, co-managed Help Desk support services, and Call Center operations consulting. Progent's Standard Help Desk Services offer small businesses a comprehensive service desk solution that handles all aspects of online desktop technical support from service requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent offers call desk services at a significant discount off Progent's regular Level 1 desktop support rates, and Progent offers the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve complex issues.

    Progent’s Help Desk Co-management services make it possible for your IT organization to split the load for Help Desk support transparently between your IT staff and Progent's large roster of veteran technical support engineers and matter experts (SMEs). Progent’s Co-managed Help Desk service is a collaborative service desk solution based on the top professional services automation tool for handling end-user service requests, ticketing, accountability, status tracking, and metrics.

    Progent's Call Center team of veteran information technology professionals offers your clients in Montreal Québec quick assistance from a large network service resource with substantial background providing telephone-based help and online diagnostics for computer environments powered by Microsoft, Cisco, macOS and OS X, UNIX, or Linux components. Progent's focus is to earn the Help Desk recognition as a key enabler of business productivity, and Progent's policy is to solve instead of just annotate technical problems.

  • Business Applications Services: Education, Development, and Integration
    Progent's Applications Experts Group provides phone-based professional consulting expertise and training in special business application fields that include ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, programming, and training for Microsoft applications such as CRM, MS Project, Office 365 Word, and Microsoft Office 365 Excel. For more concerning Progent's consulting, customization, and training offerings, visit Progent's Applications Experts Services.

  • Centralized and Automated Management of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2016 servers, Windows 10 clients; cohesive management of mixed-OS networks that incorporate Linux, Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants can provide advanced remote and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to plan and configure a new implementation of Microsoft System Center 2016, extend or tune your current one, upgrade efficiently from an earlier release of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring Support
    Progent can deliver businesses in Montreal Québec remote hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune SCOM to suit your business so that your computer maintenance is proactive and automated. By spotting possible problems before they grow into crashes, automated monitoring can avoid inconvenient and expensive information system failures. Progent can also use system monitoring tools like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows networks, or networks that incorporate a mix of OS platforms.
How Your Montreal Company Can Contact Progent's Remote Support Professionals
To get in touch with Progent about urgent online help with Microsoft, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Urgent Online Help, phone 1-800-993-9400, or refer to Contact Progent. For offices and startups in Montreal Québec, Progent's online computer support engineers are ready to deliver professional and economical system support the moment your company has to have it. More than a decade of providing online repair services has led to Microsoft Partner certification for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting skills and to refine online connectivity technology to repair computer problems quickly while avoiding the expense and lost productivity that comes with in-person service visits.

Even if your Montreal company has a local freelance support technician or maintains an in-house organization that know how to handle typical computer problems, Progent’s Microsoft certified engineers are available to offer a convenient and seamless virtual extension of your on-site resources in cases when your usual service personnel either lack the bandwidth or the knowledge to solve sudden system crises or particularly complicated integration projects.

Benefits of Progent's Network Help for Organizations in Montreal Québec
Progent's online technical help services allow your Montreal business to experience the benefits of on-call, world-class network support without the cost of managing an in-house IT staff. Your information system will derive greater business value by becoming more reliable, productive, and secure. Advantages to your company include:

  • Seamless virtual extension of your on-site IT resources
    With most businesses in Montreal Québec, nearby computer service resources, whether represented by outside consultants or an in-house IT staff, can resolve typical technical problems. However, IT crises may strike when your regular resources are overstretched or absent, and some problems may involve IT products that is beyond the scope of your usual service technicians. In these situations, Progent's online service professionals provide a convenient, fast, and budget-friendly way to augment your local resources and to convey valuable information to improve your ability to deal with downstream issues locally.

  • Less Dependence on Freelance Consultants
    For network support, smaller organizations commonly rely on individual freelance consultants. Although freelance service people carry less internal costs than larger support firms and can often charge marginally less, they are sometimes overbooked, making it difficult to respond rapidly to urgent situations. If a freelance consultant is occupied with another client, sick, on vacation, or in class, the lack of backup personnel may force your company to go without assistance during an emergency. As your network expands, system downtime and problems with vital applications become more expensive. The money you thought you were saving on an independent can be consumed quickly by reduced productivity. Progent provides a ready source of reserve service experts to make sure your network stays up and running.

  • Create a Solid Basis for Seamless Expansion
    Organizations often begin with an information system implemented on a modest budget. Lacking a scalable infrastructure, band-aid fixes often get thrown on top of a weak foundation. When a company grows, reliability and expandability issues can impede the success of the organization. Such poorly designed systems need proper assessment, smart strategic planning, and broad-based IT expertise to evolve to a system infrastructure able to offer the solid foundation to handle current business demands and ease downstream growth.

  • Work with Solution Providers Rather Than Technology Resellers
    Smaller businesses need advice and technical education to negotiate an increasingly complicated array of technology options available for promoting business success and enhancing productivity. They hardly need a computer engineer who is motivated to sell a specific vendor's products. Network consulting and product selling can lead to a scenario where the recommended solution is built around a predetermined product instead of the true requirements of a client. Progent avoids these dilemmas by offering just services rather than products. This enables Progent to match technical expertise with the real needs of customers.

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, range of IT knowledge, fine tuned remote support software, and familiarity with enterprise networking enable companies to escape the pitfalls of exclusive dependence on smaller service firms, individual freelance service providers, or limited in-house IT help.

Progent adds value by offering:

  • Best Practices
    Progent’s team of Microsoft and Cisco Premier Certified consultants average more than a decade of real-world industry background, in the trenches of IT support, performing a wide range of technical projects for a large mix of clients. Every Progent consultant shares a refined set of personal best practices which are incorporated into shared best practices training that Progent instills in its consulting personnel. This means that you get not just expert IT capability, but also a consultant with field-tested approaches for using computer knowledge to repair real-world IT problems quickly.

  • Value Pricing
    Progent's pricing model is to bill for phone support and in-person help per minute. As a result, you are billed just for received services. Progent does not demand a higher rate for off-hours or emergency support, and within California or in regions where Progent provides on-premises service, Progent does not charge for travel except for emergency support where on-site time is less than 4 hours. In addition, Progent imposes no service activation fee and asks no retainer for support services delivered during regular working hours. Many service firms demand substantial minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity avoids large invoices for quick repairs so you will not be tempted to permit minor problems to stay unaddressed.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By educating clients to deal with technical issues that are within their comfort zone, Progent is able to concentrate on providing hard-to-find skills where Progent has few competitors. Companies who work with familiar freelance consultants or who maintain internal IT personnel benefit when Progent transfers knowledge about critical technology and proven methodologies to make their networks more reliable, protected, and productive.

  • Automated Network Monitoring with MS System Center Operations Manager
    Progent is one of the only consulting companies to provide 24x7 network monitoring services powered by MS Operations Manager. Microsoft Operations Manager causes your network maintenance to be proactive rather than reactive. By uncovering potential problems before they result in downtime, network monitoring can save your information network from stressful and expensive service losses.
How Does My Business Start Getting Online Computer Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, go to Immediate Network Support.

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    Progent’s Microsoft certified consultants provide small and medium sized businesses consulting services for Microsoft Forefront Threat Management Gateway and ISA Servers. Microsoft's Forefront Threat Management Gateway and Internet Security and Acceleration Servers contain a full featured application-layer aware firewall that can protect your business network from attack by external and internal sources. Forefront TMG and ISA Server perform thorough examination of Internet protocols such as HTTP, which enables these products to uncover many threats that can get by traditional firewalls. The combined firewall and VPN structure of Forefront Threat Management Gateway and ISA Server support stateful filtering and monitoring of all VPN traffic. ISA Servers are the centerpiece of Microsoft's system security strategy, and Progent's Microsoft-certified experts and CISSP, CISA and CISM certified security consultants can help you strengthen your IT security through expert planning and integration of Forefront TMG and Microsoft ISA Servers. Progent's Microsoft consultants can assist your company to install Microsoft Forefront Threat Management Gateway 2010, manage and troubleshoot all versions of ISA Server, or upgrade from ISA Server to Microsoft Forefront Threat Management Gateway.

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    Progent's Microsoft engineers offer affordable online support and development services to help you to design, deploy, administer, and troubleshoot SharePoint 2010 environments that can include web pages able to function as intranets, extranets, document management tools, blogs, data warehouses, business analytics, enterprise-wide search engines, Visio-driven workflows, and other tools to promote and enhance information sharing. Progent can help you combine SharePoint 2010 with MS SQL Server and with other databases as well as with Microsoft's popular desktop programs including Excel, Word, Outlook, and Project. Progent can assist you to upgrade from previous versions of SharePoint or move a multi-vendor mix of web applications into a consolidated and easily managed SharePoint 2010 solution.

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    Progent's CCIE-certified networking consultants can provide high-level support services for Cisco Unified Communications Manager (previously CallManager). Progent can help your organization to integrate VoIP phones, design dial plans, set up SIP trunking and PSTN connections, deploy Cisco ISR G2 routers with CUBE support, and deploy UCS server high availability systems.

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    ProSight Data Protection Services provide small and mid-sized organizations an affordable and fully managed service for reliable backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight Data Protection Services automates and monitors your backup processes and enables rapid recovery of vital data, apps and VMs that have become lost or corrupted due to component breakdowns, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's disaster recovery consultants can deliver advanced support to configure ProSight DPS to to comply with government and industry regulatory standards such as HIPPA, FIRPA, and PCI and, whenever needed, can help you to recover your business-critical data.

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  • 24-7 IT Services Microsoft Windows 2008
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    The sophistication and connectivity demands of Microsoft Windows Servers calls for an IT consulting team with practical experience and in-depth familiarity with designing and integrating cohesive, end-to-end network technology systems. The experience of Progent's Microsoft-certified consultants, which averages over 10 years working with Microsoft technology, ensures you success configuring Windows Server 2008 and Windows Server 2003 to match optimally with your business objectives. Progent’s IT support can assist you with designing, installing, administering, and troubleshooting Windows Server systems that increase the productivity of your IT network. Progent’s consultants can assist you with Windows 2008 R2 Server, Windows 2003 Server, Microsoft Windows 2000 Server, or Windows NT Server as well as Windows 8, Windows 7, Windows XP and other clients.

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    Microsoft Windows Server 2012 R2 Essentials is a value-priced, entry-level OS that allows small organizations to transition from the traditional stand-alone in-house datacenter to the modern hybrid networking paradigm that combines local and virtualized cloud-hosted resources. Progent's Microsoft-certified consultants offer cost-effective remote consulting and technical support for Microsoft Windows Server Essentials. Progent can assist you to determine the potential business benefits of moving to WS 2012 R2 and adopting a hybrid on-premises/cloud-based model for your computing environment. Progent can provide comprehensive project management support so you can plan and execute a smooth migration to Microsoft Windows Server 2012 R2 Essentials, Office 365, and other Microsoft Online applications and services. Progent can also provide continuing consulting help, troubleshooting, and training.

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    Progent's Microsoft-certified consultants can help you to calculate the advantages of Windows Server 2008 for your company, create pilot systems and migration plans, integrate Windows Server 2008 with your IT environment and applications, train your IT staff how to run enhanced management utilities, and deliver continuing consulting and technical support via affordable options including Help Desk Call Center service and online technical assistance.

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    Medium-size businesses can enjoy all the benefits of Operations Manager 2007 and have quick access to Progent’s Microsoft and Cisco Premier IT support professionals. With Progent's affordably priced IT support programs, mid-size organizations can choose a simple co-sourcing service program built around Microsoft System Center Operations Manager with network monitoring, automated warnings, comprehensive reporting, Help Desk support, and online troubleshooting. For companies with mission-critical environments who need zero-downtime networking, Progent offers a complete 24x7 outsourcing solution. Progent supports Operations Manager to provide medium-size business information systems world-class availability, protection and performance.

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    For businesses with a mix of Mac and Microsoft Windows computers, there exist two basic solutions for using Microsoft Windows-dependent applications on macOS or OS X: remote access to an actual Windows PC or local simulation of a Microsoft Windows environment on a computer. Microsoft's Remote Desktop Connection for Apple Mac enables you to attach an Apple Mac to a remote Windows-based PC to run Microsoft Windows programs and share system resources. Virtual PC for Mac simulates Windows on an Apple Mac system so you are able to run Microsoft Windows applications locally. Progent's macOS and Mac OS X technology support experts can help your company to manage these products for using Microsoft Windows programs on your Apple Macs and can in addition help you to assess and install other products for Windows platform simulation.

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    Windows Server 2008 R2 features outstanding levels of performance, security, availability, scalability, and versatility that improve productivity of local, remote, and mobile users. Progent's network professionals can provide cost-effective remote engineering, technical support, and training services to assist your company to design, execute, and manage Windows Server 2008 R2 to add substantial strategic value to your information system.

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    Progent provides national urgent phone support and consulting services for businesses that operate UNIX or Linux networks or whose IT systems include a combination of UNIX and Microsoft Windows products. Online technical support offers maximum return for your information technology dollar by extending user efficiency and limiting the time billed for computer analysis and repair. Sophisticated remote access technology and skilled service specialists and consultants combine to enable Progent to handle most IT issues without squandering time and money by going to your site. In most of situations your network issues can be dealt with by telephone or through a combination of telephone support and online access. Progent can make available Cisco certified CCIE network engineers and CISA premier security specialists to assist you with the most challenging system problems.

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    Progent’s Disaster Recovery/Business Continuity specialists have extensive backgrounds assisting small and mid-size businesses to reduce system downtime by offering cost-effective remote consulting support for disaster recovery/business continuity (DR/BC) planning, fault-tolerant IT architecture, data backup and restore solutions, and non-disruptive system maintenance. Progent’s business continuity experts can assist your company to plan and validate an efficient business continuity strategy that matches your business goals and IT budget. Progent’s disaster recovery engineers can help you to design, deploy, and support resilient technologies such as redundant Internet connectivity, virtualization, fail-over clustering, load balancing, transparent off-site backup, and geographically dispersed data centers.

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    Configuration Manager automates application and device provisioning across multiple sites, centralizes compliance settings control, keeps track of network assets, protects against company data leakage, provides network health monitoring, enables safe self service, and offers a single control mechanism for administering mixed-OS networks running on-premises, cloud-centric, or hybrid deployment models. Progent's Microsoft-certified Configuration Manager consulting team and Microsoft Azure cloud integration experts can assist businesses of any size with any facet of designing, implementing, operating and repairing a SCCM deployment for local, cloud, or hybrid environments.

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    Progent's consultants offer Apple macOS and OS X users a range of services including desktop support, Apple macOS and OS X consulting, Mac co-existence with Windows environments, Entourage and email expertise, security services, and custom education. Progent can help businesses to upgrade to macOS from OS X or other earlier versions of OS X and Progent can offer expertise with macOS and Mac OS X applications. Progent's specialists in Apple technology can also help your business with Apple iPhone support and iPad synchronization, or migrating to Apple's iCloud. For computer environments built exclusively on Mac OS X or for systems with a mix of Mac, Linux and Windows based servers and workstations, Progent's Apple, Cisco, and Microsoft consultants have the background and depth to deal with the difficulty of designing, configuring and maintaining a network environment that is available, safe, fast and aligned with your organization's objectives.

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    Cisco's Small Business 100, 300 and 500 family of access points are Linux-powered devices intended as value-priced Wi-Fi solutions for small offices. Progent's Cisco CCIE-certified Wi-Fi infrastructure experts offer online or on-premises integration and troubleshooting support to assist your organization to design, configure, update, tune, administer and debug Cisco Small Business Wi-Fi access point deployments of any size or architecture.

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    For large businesses, Progent can supplement internal IT staffs by providing world-class background in deploying critical Microsoft and Cisco technologies. Progent's certified experts offer Enterprise Active Directory help, Exchange Server 2010 support, SharePoint Server experience, and Microsoft SQL Server help. For the national or global enterprise with branch offices, Progent can perform as a seamless nearby extension of corporate IT management. Progent’s enterprise consulting services include company-wide security, remote branch office support, system design, Sarbanes Oxley conformance, project planning, and top-level support for multi-site office environments powered by Enterprise Windows 2003. Progent can provide on-site consultants and technicians to assist with a site relocation or branch move, or a system architect to help with setting up or using an Internet Data Center or co-location site.

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    Progent's expert application designers and programmers can assist your company to create customizations to Microsoft Dynamics GP that support the special requirement of your business while retaining the benefits of Windows integration. Progent can also provide expertise with a selection of software development technologies that can be used to create user-interface and data integrations with Microsoft GP/Great Plains. These integration tools include Dexterity, Modifier, Visual Studio for Dynamics, Continuum, eConnect, Web Services for Dynamics GP, Integration Manager and ODBC.

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    Progent's wireless IP phone configuration and troubleshooting experts can provide online and on-premises support to help your organization build and administer a Cisco wireless VoIP phone solution by delivering integration services that range from debugging the set up of a wireless IP phone or access point to offering project management outsourcing or co-sourcing for modernizing the wireless infrastructure of a campus.

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    Before Progent’s Microsoft Operations Manager solution, system issues were approached reactively, after workers complained about them. With the benefit of proactive, automated alerts and trend reports created by MOM, Progent can now anticipate system issues before they becomes critical enough to impact network uptime. Thanks to MOM, Progent can deal with potential problems before clients are aware that the problems are there. Progent has background with MOM 2005 and Microsoft Operations Manager 2000 to offer small business IT systems enterprise-class availability, safety and productivity.

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