Immediate Remote Technical Support for Montreal Québec Computer Networks
For businesses in Montreal Québec, Progent offers online technical support for information systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified engineers have provided remote support to companies in all 50 states in the U.S. (Refer to recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-qualified engineers to solve challenging infrastructure issues, plus the assistance of CISSP-accredited cybersecurity consultants to help with advanced security design and troubleshooting jobs.
Progent's online technical support experts provide exceptional value because they possess the practical experience and have access to the advanced technology necessary to solve most information system problems rapidly. Efficient support reduces direct costs since service calls accumulate minimal chargeable consulting minutes. Remote help also avoids the expense of dispatching an engineer to your site. Your company benefits even more in incidental costs by minimizing or eliminating system downtime and associated losses stemming from business disruption, upset customers and vendors, idle employees, and de-focused management. Progent's advanced remote consulting know-how is particularly valuable for organizations that are dependent on public clouds for critical infrastructure or software like Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises support may not be an option.
Progent's billing policy for remote help is structured to leverage your network support investment. Progent bills per minute for telephone-based consulting, so you are charged just for the support that you receive. In contrast to many remote service firms, Progent imposes no startup fee or minimum fees. Progent's one-minute granularity and clean model for pricing save you from scenarios where fast fixes somehow end up as large bills. Progent's skill at solving technical issues quickly means you spends less money.
Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has mastered an arsenal of optimized tools and proven methodologies which permit the maximum level of effectiveness for remote help and troubleshooting for IT networks of all sizes. Progent provides safe Virtual Private Network support for gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity allows the consultants of Progent's Technical Response Center to access your network without violating system security.
Progent's powerful technical support database application keeps comprehensive documentation describing the service that Progent's customers have been provided. Progent's team service personnel have access to the details of assistance rendered to every Progent customer by any consultant. This history of problems and solutions is stored as an easily retrievable support knowledge base that allows Progent's online technical professionals to share their experiences with the whole team to ensure that the value of Progent's technical support grows over time. Progent's extensive list of accreditations and working associations with major vendors including Cisco and Microsoft open up additional massive technical support knowledge bases and allow priority access to manufacturers' internal engineering staff with the result that Progent's online consulting specialists can find the best solutions quickly.
Online technical support services offered by Progent to companies in Montreal Québec include:
Authorized MS Windows Support
Progent's Microsoft-premier online support professionals offer computer troubleshooting and consulting help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the assistance of consulting professionals who can assist you with a wide range of platform support including
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
Microsoft Exchange 2019 integration,
Microsoft Exchange Server 2016 planning and deployment, Exchange 2013 integration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint Server 2019 planning and deployment, SharePoint Server 2016 migration and hybrid deployment expertise, Microsoft Teams migration expertise, Microsoft Skype for Business migration consulting, Microsoft Lync Server 2013 management, and Microsoft Communications Server 2007 upgrade,
Forefront Threat Management Gateway management and ISA Server migration, MS SQL Server 2019 migration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server training,
Microsoft Access Application Development,
SBS Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a broad range of affordable PC desktop support services to assist you business to deploy, integrate, troubleshoot, and administer desktop PCs and laptops powered by Microsoft Windows. Progent's PC desktop support services include providing Microsoft Windows 10 integration help plus Microsoft System Center 2012 Configuration Manager design and deployment, Microsoft System Center 2016 Configuration Manager cloud integration, and Intune integration help to centralize the administration of your desktops and web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert credential is the top recognition for network infrastructure professionals, and indicates a consultant's network technology knowledge at the expert level. CCIEs can resolve even the most challenging challenges associated with network planning, integration, management, protection, and problem solving. CCIEs work closely with Cisco's internal product support engineers in analyzing anomalies with Cisco IOS Software network management tools and coming up with workarounds or identifying program updates. Cisco qualified CCIEs are an exceptional value since their broad expertise enables them to find solutions for problems quickly. In common instances, less seasoned service providers can struggle for hours or days with identical problems that a Cisco CCIE can resolve in a few minutes. Progent's Cisco CCIE engineers can connect to your environment via the latest remote troubleshooting tools in order to provide efficient, secure, and affordable diagnosis and remediation.
Progent's Cisco-qualified CCIEs offer consulting for the complete line of Cisco's popular selection of networking devices. Cisco networking support provided by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower configuration and debugging, Cisco routers installation and upgrades, Cisco Catalyst switch consulting and support, Nexus switch support, Meraki switches configuration and management, Cisco Unified Communications Manager and CallManager consulting and technical support, Cisco Voice over IP (VoIP) phones and IP video desktop phones solutions and wireless IP phones configuration, Cisco Meraki Wi-Fi AP layout and configuration, Aironet APs planning and integration help, Cisco wireless controllers integration consulting, Cisco VPN and Security Consulting help, and SIP and CUBE infrastructure solutions for SIP trunks and Cisco CUBE integration consulting. Progent can also provide online and on-premises Wi-Fi site surveys to help you to fully integrate your Wi-Fi ecosystem.
CISM and CISSP Certified Network Security Professionals
Progent's qualified CISM, CISSP, and CISSP-ISSAP security and compliance experts offer a variety of security services to improve the safety of your Microsoft Windows, macOS and OS X, or Linux environment against assaults or assist you to recover quickly after a serious breach. Security solutions offered by Progent cover comprehensive information security audits using tools such as GFI LANguard NSS, AMAP Application Scanner, and products from Metasploit and Nikto; quick recovery from malicious attacks; configuring firewalls; designing secure mechanisms for remote and mobile communication; defending your email infrastructure from spam and DHA attacks; and instituting round-the-clock proactive monitoring.
Hybrid Cloud Integration
Progent offers advanced online support to help businesses of any size connect their information networks with popular public clouds such as Azure and Amazon AWS. Progent can help you to plan and administer cost-effective ecosystems that support Windows and Linux operating systems and applications in both cloud-based systems or in hybrid network models that seamlessly combine on-premises resources as well as public clouds. To help you to incorporate cloud services with physical datacenters, Progent offers a range of cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange,
Azure hybrid cloud planning and integration consulting, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform (GCP) integration consulting. Progent has more than 20 years of background providing high-level consulting support remotely, and Progent can help you successfully carry out your cloud integration projects quickly and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to define, automate and verify a repeatable runbook for recovering services quickly after a breakdown. Site Recovery Manager supports centrally managed and automated disaster recovery, application mobility, and non-disruptive site relocation, failback and re-protect. SRM also allows non-disruptive testing for site recovery, updates and patches and can generate reports to verify complete service recovery, validate SLAs and demonstrate disaster recovery compliance. Progent offers the support of a VCDX certified VMware SRM consultant to help your organization to design, deploy, test and manage a DR system based on VMware SRM.
Progent's VMware vSphere consultants have extensive understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRO and vCloud Suite used for managing private and hybrid cloud solutions that deliver maximum availability, data security, and application mobility. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network architect to help your organization to build a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed instantly and managed with a high degree of automation regardless of the hardware making up the underlying network infrastructure.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux consultants and macOS and OS X technology specialists can provide remote support services to cover a wide range of information technologies such as network architecture, email solutions, network and operational security, plus UNIX/Linux and Microsoft Windows coexistence. For server economization and easy management in networks that incorporate Linux with Microsoft Windows, Progent offers VMware consulting and Citrix XenServer expertise. Progent can also help with migration from older systems to Windows or Linux-powered environments. Progent's group-based approach to resolving network problems enables fast escalation, when required, to engineers with task-relevant expertise to handle complex scenarios. This accelerates repair of critical problems, minimizes lost productivity, and cuts service costs.
Important Linux versions for which Progent offers expertise include:
ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent provides a selection of budget-friendly, flat-rate services intended to allow small and medium-size organizations to benefit from the same best-of-breed IT solutions deployed by some of the industry's leading corporations. Progent's ProSight portfolio of network monitoring and management services addresses all key aspects of information technology including email content filtering, threat defense based on machine leaning, automated backup/recovery, infrastructure health monitoring, virtual server cloud hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior-based analysis technology to guard endpoints and servers and VMs against new malware assaults such as ransomware and file-less exploits, which easily evade legacy signature-based AV products. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a single platform to address the entire malware attack lifecycle including blocking, infiltration detection, containment, remediation, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
ProSight Enhanced Security Protection (ESP) managed services deliver economical in-depth security for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP delivers firewall protection, intrusion alarms, device management, and web filtering via leading-edge tools incorporated within one agent accessible from a single control. Progent's data protection and virtualization experts can help you to design and configure a ProSight ESP deployment that addresses your company's specific needs and that helps you prove compliance with legal and industry information protection standards. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for urgent action. Progent can also help you to set up and test a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery. Available at a low monthly price, ProSight DPS automates your backup activities and enables rapid restoration of critical data, apps and VMs that have become lost or corrupted as a result of hardware failures, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's cloud backup specialists can deliver advanced support to configure ProSight DPS to to comply with government and industry regulatory requirements such as HIPAA, FINRA, and PCI and, whenever needed, can assist you to recover your business-critical data. Learn more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top data security companies to provide web-based management and world-class protection for all your inbound and outbound email. The powerful structure of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises gateway appliance to offer complete protection against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. The cloud filter acts as a preliminary barricade and keeps most threats from making it to your network firewall. This decreases your vulnerability to external threats and conserves network bandwidth and storage space. Email Guard's onsite security gateway device adds a further level of inspection for inbound email. For outbound email, the onsite gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also help Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your security perimeter. For more information, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller businesses to map out, monitor, reconfigure and troubleshoot their networking appliances such as switches, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Using cutting-edge RMM technology, WAN Watch makes sure that network diagrams are always updated, captures and manages the configuration information of virtually all devices connected to your network, monitors performance, and generates notices when potential issues are detected. By automating complex network management processes, ProSight WAN Watch can knock hours off common chores like network mapping, expanding your network, finding appliances that need critical updates, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progent’s server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management technology to keep your IT system operating at peak levels by tracking the health of vital computers that power your information system. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your designated IT personnel and your Progent consultant so any looming issues can be addressed before they can impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host set up and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be ported easily to an alternate hosting environment without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and protect information related to your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be warned about upcoming expirations of SSL certificates or domains. By cleaning up and organizing your IT infrastructure documentation, you can save up to 50% of time thrown away trying to find critical information about your network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether you’re making enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require as soon as you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size organizations to obtain an objective assessment of the overall health of their network. Powered by a selection of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified group of information technology experts, ProSight Network Audits show you how closely the deployment of your core infrastructure assets adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits such as a cleaner Active Directory environment. Both also come with one year of advanced remote network monitoring and management. Benefits can include easier management, improved compliance with information security requirements, more efficient utilization of network resources, faster problem resolution, more reliable backup and recovery, and higher availability. Read more about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to assess your organization's ability either to stop or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information about your existing AV defense and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply industry best practices to create a cost-effective security and backup environment that aligns with your business needs. For details, see Progent's ProSight Ransomware Preparedness Report.
Special Support Services Available from Progent
Progent can provide the services of world-class remote consulting professionals for contract IT projects. Billing rates for longer-term consulting tasks are determined according to the qualifications of the engineers required. Progent's background in these special fields of information technology allows customers to execute major projects economically and on schedule. Progent's special remote consulting services include:
How Your Montreal Company Can Contact Progent's Remote Support Professionals
Help Desk Call Center Support
Progent's Help Desk Call Center support alternatives for companies with environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Call Center services, co-managed Help Desk support services, and Call Center operations consulting.
Progent's Standard Help Desk Services offer small businesses a comprehensive service desk solution that handles all aspects of online desktop technical support from service requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent offers call desk services at a significant discount off Progent's regular Level 1 desktop support rates, and Progent offers the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve complex issues.
Progent’s Help Desk Co-management services make it possible for your IT organization to split the load for Help Desk support transparently between your IT staff and Progent's large roster of veteran technical support engineers and matter experts (SMEs). Progent’s Co-managed Help Desk service is a collaborative service desk solution based on the top professional services automation tool for handling end-user service requests, ticketing, accountability, status tracking, and metrics.
Progent's Call Center team of veteran information technology professionals offers your clients in Montreal Québec quick assistance from a large network service resource with substantial background providing telephone-based help and online diagnostics for computer environments powered by Microsoft, Cisco, macOS and OS X, UNIX, or Linux components. Progent's focus is to earn the Help Desk recognition as a key enabler of business productivity, and Progent's policy is to solve instead of just annotate technical problems.
- Business Applications Services: Education, Development, and Integration
Progent's Applications Experts Group provides phone-based professional consulting expertise and training in special business application fields that include ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, programming, and training for Microsoft applications such as CRM, MS Project, Office 365 Word, and Microsoft Office 365 Excel. For more concerning Progent's consulting, customization, and training offerings, visit Progent's Applications Experts Services.
- Centralized and Automated Management of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2016 servers, Windows 10 clients; cohesive management of mixed-OS networks that incorporate Linux, Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants can provide advanced remote and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to plan and configure a new implementation of Microsoft System Center 2016, extend or tune your current one, upgrade efficiently from an earlier release of System Center, or troubleshoot your System Center solution.
- Online IT Infrastructure Monitoring Support
Progent can deliver businesses in Montreal Québec remote hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune SCOM to suit your business so that your computer maintenance is proactive and automated. By spotting possible problems before they grow into crashes, automated monitoring can avoid inconvenient and expensive information system failures. Progent can also use system monitoring tools like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows networks, or networks that incorporate a mix of OS platforms.
To get in touch with Progent about urgent online help with Microsoft, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Urgent Online Help, phone 1-800-993-9400, or refer to Contact Progent.
For offices and startups in Montreal Québec, Progent's online computer support engineers are ready to deliver professional and economical system support the moment your company has to have it. More than a decade of providing online repair services has led to Microsoft Partner certification for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting skills and to refine online connectivity technology to repair computer problems quickly while avoiding the expense and lost productivity that comes with in-person service visits.
Even if your Montreal company has a local freelance support technician or maintains an in-house organization that know how to handle typical computer problems, Progent’s Microsoft certified engineers are available to offer a convenient and seamless virtual extension of your on-site resources in cases when your usual service personnel either lack the bandwidth or the knowledge to solve sudden system crises or particularly complicated integration projects.
Benefits of Progent's Network Help for Organizations in Montreal Québec
Progent's online technical help services allow your Montreal business to experience the benefits of on-call, world-class network support without the cost of managing an in-house IT staff. Your information system will derive greater business value by becoming more reliable, productive, and secure. Advantages to your company include:
- Seamless virtual extension of your on-site IT resources
With most businesses in Montreal Québec, nearby computer service resources, whether represented by outside consultants or an in-house IT staff, can resolve typical technical problems. However, IT crises may strike when your regular resources are overstretched or absent, and some problems may involve IT products that is beyond the scope of your usual service technicians. In these situations, Progent's online service professionals provide a convenient, fast, and budget-friendly way to augment your local resources and to convey valuable information to improve your ability to deal with downstream issues locally.
- Less Dependence on Freelance Consultants
For network support, smaller organizations commonly rely on individual freelance consultants. Although freelance service people carry less internal costs than larger support firms and can often charge marginally less, they are sometimes overbooked, making it difficult to respond rapidly to urgent situations. If a freelance consultant is occupied with another client, sick, on vacation, or in class, the lack of backup personnel may force your company to go without assistance during an emergency. As your network expands, system downtime and problems with vital applications become more expensive. The money you thought you were saving on an independent can be consumed quickly by reduced productivity. Progent provides a ready source of reserve service experts to make sure your network stays up and running.
- Create a Solid Basis for Seamless Expansion
Organizations often begin with an information system implemented on a modest budget. Lacking a scalable infrastructure, band-aid fixes often get thrown on top of a weak foundation. When a company grows, reliability and expandability issues can impede the success of the organization. Such poorly designed systems need proper assessment, smart strategic planning, and broad-based IT expertise to evolve to a system infrastructure able to offer the solid foundation to handle current business demands and ease downstream growth.
- Work with Solution Providers Rather Than Technology Resellers
Smaller businesses need advice and technical education to negotiate an increasingly complicated array of technology options available for promoting business success and enhancing productivity. They hardly need a computer engineer who is motivated to sell a specific vendor's products. Network consulting and product selling can lead to a scenario where the recommended
solution is built around a predetermined product instead of the true requirements of a client. Progent avoids these dilemmas by offering just services rather than products. This enables Progent to match technical expertise with the real needs of customers.
How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, range of IT knowledge, fine tuned remote support software, and familiarity with enterprise networking enable companies to escape the pitfalls of exclusive dependence on smaller service firms, individual freelance service providers, or limited in-house IT help.
Progent adds value by offering:
How Does My Business Start Getting Online Computer Help from Progent?
- Best Practices
Progent’s team of Microsoft and Cisco Premier Certified consultants average more than a decade of real-world industry background, in the trenches of IT support, performing a wide range of technical projects for a large mix of clients. Every Progent consultant shares a refined set of personal best practices which are incorporated into shared best practices training that Progent instills in its consulting personnel. This means that you get not just expert IT capability, but also a consultant with field-tested approaches for using computer knowledge to repair real-world IT problems quickly.
- Value Pricing
Progent's pricing model is to bill for phone support and in-person help per minute. As a result, you are billed just for received services. Progent does not demand a higher rate for off-hours or emergency support, and within California or in regions where Progent provides on-premises service, Progent does not charge for travel except for emergency support where on-site time is less than 4 hours. In addition, Progent imposes no service activation fee and asks no retainer for support services delivered during regular working hours. Many service firms demand substantial minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity avoids large invoices for quick repairs so you will not be tempted to permit minor problems to stay unaddressed.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By educating clients to deal with technical issues that are within their comfort zone, Progent is able to concentrate on providing hard-to-find skills where Progent has few competitors. Companies who work with familiar freelance consultants or who maintain internal IT personnel benefit when Progent transfers knowledge about critical technology and proven methodologies to make their networks more reliable, protected, and productive.
- Automated Network Monitoring with MS System Center Operations Manager
Progent is one of the only consulting companies to provide 24x7 network monitoring services powered by MS Operations Manager. Microsoft Operations Manager causes your network maintenance to be proactive rather than reactive. By uncovering potential problems before they result in downtime, network monitoring can save your information network from stressful and expensive service losses.
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, go to Immediate Network Support.