Moreno Valley, CA Remote Support from World-class Computer Troubleshooting Experts
Progent's network support services can deliver your Moreno Valley, CA company affordable and reliable access to Microsoft and Cisco certified network professionals. By providing IT consulting help when you require it, offering specialized expertise for vital applications, delivering value-added support such as automated server monitoring, and invoicing only for services you receive, Progent gives your Moreno Valley, California business an economical option for optimizing the productivity of small-scale office networks. Whether you have an onsite system, connect to cloud infrastructure, or have a hybrid cloud/on-premises solution, Progent is the smart way for businesses and local governments to build and support a reliable and safe information system and to have quick availability of the experienced support usually available only to enterprises who are able to afford a large in-house IT staff.
For medium-size and enterprise businesses, Progent can provide co-sourcing services to reinforce the skills of your internal IT service personnel. This can reduce expenses and help meet schedules for big IT initiatives such as application development, disaster recovery planning and testing, network security evaluations, merging datacenters, or technology migrations.
Progent can in addition offer the services of certified experts to help your company to plan and execute your cloud strategy.
Main Technical Areas Serviced by Progent for Business Networks in Moreno Valley, California
Progent's team of world-class experts offers help for all facets of information systems used by businesses of all sizes. Areas served by Progent in and around Moreno Valley include:
Support Delivery Options Available for Moreno Valley, California Companies
Progent has a variety of alternatives for providing small and midsize businesses with affordable computer services for troubleshooting, system architecture, hosting, and IT management. Progent's model for delivering IT support services is built on the Help Desk structure common to larger IT support organizations. Progent's Help Desk Call Center Service Mechanism ensures fast response, thorough activity records, consistent follow-through, and tight cost control for a range of network support delivery modes that include online troubleshooting, on-premises help, top-level consulting, plus server and application hosting.
Progent's Flat-rate Managed Services for Remote IT Monitoring and Management
- Remote Support
Progentís Technical Response Center (TRC) provides emergency and scheduled online service for Windows, Linux, Apple, and Cisco-based environments in the U.S. and worldwide. Progent's seasoned support professionals can assist customers to troubleshoot and fix network issues without the expense or delay of on-premises support calls. The background of Progent's IT consultants allows them to handle the majority of network issues quickly. For complex problems, Progent's depth of knowledge allows the support team to escalate trouble tickets to advanced specialists. Progent offers a streamlined, web-accessible signup process for first-time clients to address emergency network problems and Progent charges per minute with no startup fees or time minimums, so you are invoiced only for the support you receive. Experts you can access remotely include Cisco-certified CCIE network engineers, Microsoft-Premier MCSE consultants, and CISA-certified security engineers. Learn more details about Progent's remote network support expertise.
- On-site Support
Progent provides onsite computer assistance for signed-up clients in major metropolitan areas in the United States. Progent's on-site service personnel can operate in tandem with Progent's online service engineers to give small and midsize companies the ideal combination: onsite service technicians when you require them plus the remote help of Progent's worldwide team of IT engineers, security professionals, and business software programmers. The wait time for on-site service calls is typically under one business day. There is no start-up or retainer fee for registering as a Progent client for on-premises support. Learn more details concerning how and why to register for Progent's onsite network support services.
- Phone Support
Progent's Standard Help Desk Services offer small businesses an end-to-end solution that handles all aspects of online Level 1 desktop technical support from initial requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent offers service desk support at a substantial discount from Progent's regular Level 1 desktop support rates, and Progent offers the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve the most problems. To learn more, visit Online Help Desk Services for Small Businesses.
- IT Consulting Services
Progent provides small companies budget-friendly access to world-class IT professionals who can provide help with critical technologies such as
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application expertise, Cisco network architecture, network protection consulting, non-stop network engineering, server virtualization solutions, plus integration, programming and training for small business software such as accounting, ERP and MRP, management reporting, CRM, and productivity suites. Progent can provide assistance with short-term projects such as site moves and major system migrations, longer term projects like business analytics software development and customization, relational database application programming and DBA support, and web design, on-going services including Microsoft System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting services for IT infrastructure health monitoring and system management, or urgent response such as disaster recovery and malware removal.
- Application Hosting
Progent offers hosting for vital business applications such as Exchange Server and Microsoft SQL Server in order to provide small and midsize businesses with greater levels of dependability, security, and recoverability than is possible using the type of on-site data center that is achievable for most small and midsize companies. Because Progent uses the same data centers that support the equipment of many of the planet's biggest IT companies, Progent can save you the expense of creating and managing the infrastructure required for world-class environmental control, electrical backup, and redundant Internet connectivity. For managed application servers, Progent can also see to it that upgrades and revisions stay current, protection and performance is constantly monitored, and systems are consistently archived and available for complete and rapid recovery. Learn more about Progent's hosting for Microsoft Exchange Server and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting provides comprehensive hosting for all of a small organization's servers in a setting that not only delivers the top level of dependability and scalability but that is in addition convenient for clients to transfer to another support firm or to move internally when your business situation calls for it. Progent's Private Cloud hosting is based on mature virtual server techniques that allow companies with multi-vendor networks to save significantly on the costs of capital equipment, infrastructure maintenance, and IT administration while getting enterprise-class reliability and an unprecedented level of vendor flexibility. In contrast to conventional SaaS hosting offerings, Progent's Private Cloud Hosting encompasses all server-centric applications in a single centrally managed package, can support the mixed- OS and loosely standardized networks common with small businesses, and keeps control of the software in the client's hands so that migrating to a new virtual system is fast, reliable, and affordable. This avoids becoming a prisoner of a single hosting provider while still offering all the cost savings associated with ASP and SaaS hosting alternatives.
- Hybrid Cloud Migration Consulting Services
Progent offers advanced remote support services to help companies of any size connect their IT infrastructure with popular public clouds including Azure and Amazon Web Services (AWS). Progent can help you to design and administer hybrid ecosystems that support Windows and Linux systems and apps in both cloud-centric systems or in hybrid network models that utilize physical IT assets as well as public cloud services. To assist you to integrate cloud services with networks, Progent can provide a range of public cloud migration support services such as Office 365 integration with on-premises Exchange deployments, Azure planning and deployment services, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of background providing high-level consulting support online, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and within your budget.
Progent's low-cost ProSight family of network management outsourcing services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior-based machine learning tools to guard endpoint devices as well as physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which easily get by legacy signature-matching anti-virus tools. ProSight ASM safeguards local and cloud resources and offers a unified platform to address the entire threat progression including protection, identification, containment, remediation, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
ProSight Enhanced Security Protection (ESP) managed services deliver economical multi-layer protection for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint control, and web filtering via leading-edge technologies incorporated within one agent accessible from a single control. Progent's data protection and virtualization consultants can help you to design and implement a ProSight ESP environment that meets your company's unique requirements and that allows you demonstrate compliance with legal and industry information protection standards. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require immediate action. Progent's consultants can also assist you to set up and verify a backup and restore system such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Cloud Backup
ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery. Available at a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup activities and enables fast restoration of vital data, applications and virtual machines that have become unavailable or damaged due to component failures, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's BDR consultants can provide advanced support to configure ProSight Data Protection Services to to comply with regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your critical data. Find out more about ProSight DPS Managed Backup and Recovery.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map out, track, enhance and debug their networking hardware such as routers and switches, firewalls, and access points as well as servers, printers, endpoints and other devices. Using state-of-the-art RMM technology, ProSight WAN Watch makes sure that network maps are kept current, captures and manages the configuration of virtually all devices connected to your network, monitors performance, and sends alerts when issues are detected. By automating complex management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary chores such as making network diagrams, expanding your network, locating appliances that need critical updates, or isolating performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of leading data security companies to deliver web-based control and comprehensive protection for your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service combines cloud-based filtering with an on-premises security gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and keeps most unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound threats and saves system bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance adds a deeper level of analysis for incoming email. For outbound email, the onsite gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and encryption. The local gateway can also help Exchange Server to track and protect internal email that originates and ends inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.
- ProSight LAN Watch: Server and Endpoint Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your IT system operating at peak levels by checking the health of critical computers that drive your business network. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your specified IT management staff and your Progent engineering consultant so that all looming problems can be addressed before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual host configured and managed by Progent's network support experts. Under the ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the applications. Since the system is virtualized, it can be ported immediately to a different hardware solution without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and safeguard data about your IT infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be alerted automatically about impending expirations of SSLs or domains. By cleaning up and managing your IT infrastructure documentation, you can save as much as 50% of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether youíre making enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you need when you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size businesses to get an objective assessment of the health of their IT system. Based on some of the leading remote monitoring and management tools in the industry, and supervised by Progent's world-class group of IT experts, ProSight Network Audits show you how closely the configuration of your essential network devices adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI such as a cleaner Active Directory environment. Both also come with one year of advanced remote network monitoring and management. Advantages can include simpler management, better compliance with information security regulations, higher utilization of network resources, faster troubleshooting, more reliable backup and recovery, and increased uptime. See more information about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a phone interview with a Progent information assurance expert. The fact-finding interview is intended to evaluate your organization's ability either to stop or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information concerning your current antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow best practices to create an efficient AV and backup/recovery environment that aligns with your company's requirements. For details, visit Progent's ProSight Ransomware Preparedness Report Service.
Why Progent Is the Smart Choice for Moreno Valley, California Small Businesses
Progent's size, depth of information technology skill, and experience with enterprise network consulting enable small businesses to avoid the problems associated with excessive reliance on small service firms or independent consultants.
Working with Progent allows your business to:
- Prevent Excessive Reliance on Individual Support Consultants
For IT services, smaller companies often rely excessively on individual engineers. Although individual service providers have lower expenses than larger support firms and can typically bill apparently smaller rates, freelancers are sometimes too overworked to respond rapidly to critical network problems. If a freelance consultant is occupied with another customer, sick, on travelling, or in training, the lack of backup personnel may require your company to wait for help in case of a crisis. The more your company grows, system downtime or problems with line-of-business applications become more costly. The money you thought you were saving on a freelancer can evaporate quickly due to lost output. Also, when independent consultants encounter new technologies, the lack of a big engineering group to fall back on for assistance forces them to learn on the job while your organization ends up footing the bill for their continuing education.
- Have Access to Expertise in Sophisticated Information Technology Issues
Many smaller service organizations or freelance consultants who concentrate on small business network consulting are capable of delivering connect-the-dots solutions but don't have the seasoning to deal cost-effectively with complicated IT configurations with mixed operating systems, numerous sites, Voice over IP systems, mobile workforces, integrated financial and operational applications, eCommerce, and specialized line-of-business applications. Progent's background with global companies and Progent's extensive staff of specialists can benefit your business because big-company networks are by nature complex, integration issues require in-depth understanding of in numerous technical areas, and achieving a high degree of stability, availability, and security calls for enterprise-tested best practices.
- Create a Solid Basis for Growth
Small businesses typically start with an IT system implemented on a shoestring budget. Lacking a proper architecture, a series of band-aid fixes often get piled onto of a tenuous foundation. As a business evolves, reliability and scalability problems can hinder the success of the organization. These networks need proper evaluation, smart strategic analysis, and broad-based experience to upgrade to a network environment that can act as the reliable basis to meet critical business needs and support downstream expansion.
- Partner with Solution Consultants, Not Resellers
Small companies require guidance and education to navigate through an ever more complex array of IT alternatives offered for enabling growth and enhancing efficiency. They do not need a network consultant or support organization that tries to sell them products. Progent eliminates conflicts of interest by not reselling any products. Progent sells services and expertise exclusively. This allows Progent to match consulting support with the genuine needs of clients. Mixing IT consulting and product reselling can lead to a situation where the recommended solution is built around a preselected vendor instead of being based on the true needs of a small business.
Get in Touch with Progent
In case your Moreno Valley, California company wants to get in touch with Progent to ask about IT outsourcing, consulting, or tech support, call 800-993-9400 or see Contact Progent.
Immediate Remote Technical Assistance
For fast remote assistance, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).