Fast, Affordable Online Network Help for Moreno Valley, California Small Companies
For more than twenty years, Progent has specialized in providing world-class IT support services to customers with small-business IT budgets. Progent has developed a unique service solution that features a low-overhead, tightly connected virtual office infrastructure, sophisticated online troubleshooting tools, a substantial pool of engineers certified in a broad array of IT practice areas, a Help Desk service structure that promotes efficiency and ensures follow-through, a worldwide team of remote support experts, on-site support availability for the majority of most zip codes in the United States, and a company ethos committed to fixing technical problems in the shortest time and at the lowest cost to clients.
For mid-size and large businesses, Progent can provide co-sourcing support to supplement the technical skills of your in-house IT support team. Co-sourcing can reduce expenses and minimize technical risks for big projects such as software design and development, disaster recover/business continuity planning and testing, security audits, merging datacenters, or software migrations.
Progent can in addition provide the services of accredited experts to assist your business to design and implement your cloud computing strategy.
Primary Technical Areas Supported by Progent for Office Networks in Moreno Valley, California
Progent's team of certified engineers offers help for all facets of information systems found in businesses of all sizes. Technologies supported by Progent in Moreno Valley include:
Support Delivery Options Available for Moreno Valley, California Companies
Progent has a variety of options for providing small and midsize businesses and local governments with cost-effective computer services for technical support, consulting, hosting, and IT management. Progent's model for delivering IT support services is based on the Call Center structure common to larger IT organizations. Progent's Helpdesk Service Model promotes fast response, comprehensive service records, dependable follow-through, and strict expense control across an array of network service delivery alternatives that include online repairs, onsite support, top-level consulting, as well as server and application hosting.
Progent's Fixed-price Managed Services for Outsourcing Network Management
- Online Support
Progentís Technical Response Center (TRC) offers urgent and routine online service for Microsoft Windows, Linux, Apple OS X, and Cisco-based environments in the United States and globally. Progent's seasoned support professionals can help customers to troubleshoot and fix hardware and software problems without the expense or delay of travel for onsite support visits. The background of Progent's IT consultants makes it possible to resolve the majority of network problems quickly. For the toughest problems, Progent's depth of knowledge makes it possible to escalate support calls to advanced subject matter experts. Progent offers a streamlined, web-accessible registration procedure for new clients to address urgent network problems and Progent bills per minute with zero sign-up fees or minimums, so you are invoiced only for the help you get. Experts you can access remotely include Cisco-premier CCIE network engineers, Microsoft-Certified MCSE consultants, and GIAC-certified security professionals. Find out more details about Progent's online computer support expertise.
- Onsite Service
Progent offers on-site technical support for signed-up customers in major metropolitan areas in the United States. Progent's onsite support personnel can work in tandem with Progent's remote service experts to deliver small companies the best of both worlds: on-premises service technicians when you need them as well as the on-line expertise of Progent's worldwide staff of network engineers, security professionals, and business software developers. The response time for on-site support visits is usually under 24 hours. Progent requires no sign-up or retainer fee for registering as a Progent customer for on-premises service. Find out more details concerning how to sign up for Progent's in-person network support.
- Phone Support
Progent's Standard Help Desk Services offer small organizations an end-to-end service desk solution that handles all aspects of online desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Progent provides service desk support at a significant discount from Progent's regular desktop service rates, and Progent can provide the additional option of fast on-demand escalation to subject matter experts to handle challenging problems. For details, refer to Help Desk Services for Small Businesses.
- IT Consulting Services
Progent offers small and midsize businesses budget-friendly availability of world-class consultants who can provide assistance with critical products and technologies such as
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application expertise, Cisco network infrastructure, network protection consulting, non-stop network consulting, virtualization strategies, plus configuration, programming and training for small business programs including financials, ERP and MRP, business analytics, CRM, and office productivity software. Progent can help with one-time projects such as office relocations and major system upgrades, longer term projects such as management information software programming and customization, database software development and administration services, and web development, on-going services including Microsoft System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting services for IT infrastructure health monitoring and network management, or urgent services such as data restoration and malware removal.
- Application Hosting
Progent offers hosting for critical business applications like Microsoft Exchange Server and SQL Server in order to provide small businesses with greater levels of reliability, security, and performance than is feasible using the type of on-site data center that is achievable for most small companies. Because Progent uses the same data centers that host the equipment of many of the planet's biggest IT companies, Progent can eliminate the expense of creating and maintaining the systems needed for world-class environmental control, power failover, and uninterruptible Internet connectivity. For managed applications, Progent can also ensure that patches and service packs stay updated, protection and efficiency is continually monitored, and systems and data files are consistently backed up and ready for complete and prompt recovery. Learn additional information about Progent's hosting for Exchange and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service offers comprehensive hosting for the entirety of a small organization's production servers in a setting that not only delivers the top degree of dependability and scalability but that is also simple for customers to transfer to another service provider or to move in-house if your business situation calls for it. Progent's Private Cloud hosting service is built around proven virtualization technologies that permit small businesses with mixed networks to benefit dramatically on the costs of hardware, system maintenance, and network management while achieving enterprise-class availability and an unparalleled level of vendor alternatives. In contrast to ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service covers all server-based software in a single centrally managed service, can handle the multi- platform and loosely standardized environments common with smaller businesses, and retains control of the licenses in the customer's possession so that migrating to a new virtualized host is quick, reliable, and affordable. This eliminates becoming a prisoner of a single hosting provider while still providing all the savings related to SaaS hosting alternatives.
- Hybrid Cloud Integration Consulting Services
Progent can provide expert online support services to help companies of any size connect their networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can assist your it team to plan and manage cost-effective environments that support Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid architectures that seamlessly combine local resources along with public cloud services. To assist you to integrate public clouds with physical datacenters, Progent offers a variety of public cloud integration support services such as Office 365 integration with on-premises installations of Exchange, Azure planning and deployment services, Amazon Web Services (AWS) cloud integration support, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud planning and integration consulting. Progent has over 20 years of background delivering advanced consulting services online, and Progent can help you successfully carry out your cloud migration initiatives on schedule and within your budget.
Progent's value-priced ProSight portfolio of network monitoring and management services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based machine learning technology to defend endpoints and servers and VMs against modern malware attacks like ransomware and email phishing, which easily escape traditional signature-matching anti-virus tools. ProSight ASM protects local and cloud resources and provides a single platform to automate the complete malware attack progression including filtering, infiltration detection, mitigation, cleanup, and post-attack forensics. Key capabilities include single-click rollback with Windows VSS and real-time network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
ProSight Enhanced Security Protection (ESP) services offer affordable in-depth security for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, endpoint control, and web filtering through leading-edge technologies incorporated within a single agent accessible from a single console. Progent's data protection and virtualization experts can assist your business to plan and configure a ProSight ESP environment that addresses your company's unique needs and that helps you achieve and demonstrate compliance with government and industry information protection standards. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for urgent action. Progent's consultants can also help your company to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.
- ProSight DPS: Managed Cloud Backup
ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost and fully managed service for reliable backup/disaster recovery. Available at a fixed monthly cost, ProSight Data Protection Services automates your backup activities and allows fast restoration of critical files, apps and VMs that have become lost or corrupted due to hardware failures, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup consultants can deliver world-class support to set up ProSight DPS to be compliant with government and industry regulatory requirements such as HIPAA, FINRA, and PCI and, when necessary, can assist you to recover your critical information. Find out more about ProSight Data Protection Services Managed Backup.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized organizations to diagram, monitor, enhance and troubleshoot their networking appliances such as switches, firewalls, and wireless controllers plus servers, client computers and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch makes sure that network diagrams are kept updated, copies and displays the configuration information of almost all devices on your network, tracks performance, and sends notices when problems are detected. By automating complex management and troubleshooting processes, WAN Watch can knock hours off common tasks such as network mapping, expanding your network, locating devices that require important updates, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security platform that uses the technology of top data security vendors to deliver web-based management and world-class security for your email traffic. The hybrid structure of Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter acts as a preliminary barricade and keeps the vast majority of unwanted email from reaching your network firewall. This decreases your exposure to external threats and saves network bandwidth and storage. ProSight Email Guard's onsite gateway appliance provides a deeper layer of analysis for incoming email. For outgoing email, the local security gateway offers AV and anti-spam protection, DLP, and encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and safeguard internal email that stays within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Desktop Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to keep your network running efficiently by tracking the state of critical computers that power your business network. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your designated IT staff and your assigned Progent consultant so that all looming problems can be addressed before they can impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host set up and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the apps. Since the system is virtualized, it can be moved immediately to a different hosting solution without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and safeguard information about your network infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be alerted automatically about impending expirations of SSLs or domains. By cleaning up and organizing your IT infrastructure documentation, you can save up to half of time wasted trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether youíre making enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size organizations to get an unbiased assessment of the overall health of their IT system. Powered by a selection of the top remote monitoring and management (RMM) tools available, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits help you see how closely the configuration of your essential network assets adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI such as a cleaner Active Directory environment. Both versions also include one year of state-of-the-art remote network monitoring and management. Advantages can include simpler network management, improved compliance with information security regulations, higher utilization of IT resources, quicker problem resolution, more reliable backup and recovery, and higher availability. Learn more information about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to help evaluate your organization's ability either to block or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information about your current security profile and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to deploy a cost-effective AV and backup system that meets your company's requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report.
Unique Benefits of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the core system software and productivity applications used by most small and medium-size companies and local governments. As a Cisco-certified partner, Progent also can provide expertise for an increasingly complex collection of infrastructure technologies including PIX and ASA firewalls, routers and switches, voice-over-IP solutions, and wireless connectivity. In addition, Progent's
CISSP-Certified security consultants,
CISM-certified security professionals, CISA-qualified security audit specialists and GIAC-qualified information assurance professionals can provide a business-wide perspective on network security and can help with complex security programs like SIEM solutions to help companies meet business guidelines and statutory regulations for network data protection and incident reporting.
The scope and depth of Progent's engineering team bring a powerful array of advantages to companies wishing to maximize the productivity of their IT network within an affordable budget. These advantages include:
- Best Practices
Progentís staff of Microsoft and Cisco Premier Certified experts average longer than ten years of hands-on professional background, in the trenches of network support, performing a wide range of technical projects for a large array of businesses. Every Progent consultant shares a proven set of personal best practices which are incorporated into shared best practices standards that Progent instills in its support personnel. This means that you get not just expert IT skills, but also a consultant with proven approaches for resolving actual IT problems rapidly.
Read additional information concerning Progent's best practices for network consulting.
- Granular Pricing Structure
Progent's pricing policy is to bill for online service and in-person visits by the minute. As a result, you are charged only for delivered support. Progent does not demand a more expensive rate for off-hours or priority service, and Progent does not charge for travel except for emergency calls where on-site work is less than 4 hours. In addition, Progent applies no service activation charge and requires no retainer for support services delivered during normal business hours. Many support organizations demand large minimum payments or bill in increments of fifteen minutes or more. Progent's small billing granularity avoids big bills for fast solutions. An additional benefit of granular invoicing is that you are less tempted to permit minor problems to fester until they grow into big problems.
Learn more details concerning Progent's value pricing for IT outsourcing.
- Full Reporting of IT Services
Progent has developed a comprehensive service reporting system that stores and formats complete documentation for all delivered support activities. Unlike some freelance consultants or small service firms who offer scant documentation or specifics of services done, each service delivered by Progent is tracked by comprehensive documentation. Each Progent staff member has use of the service documentation sent by every consultant to every client. The practice of detailing and archiving support records allows more effective support and avoids a variety of common misfortunes such as when a service client is effectively held captive to a consultant who wonít let go of the keys to the kingdom.
Learn more details about Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent is committed to information transfer from Progent's support experts to customers. By teaching clients to handle technical issues that are within their comfort zone, Progent is able to focus on delivering high-value services where Progent has few competitors. Small businesses who work with independent service providers or who maintain internal support personnel gain when Progent passes on information about new technology and tested methodologies to make their IT environments more reliable, secure, and productive.
Learn more details concerning Progent's knowledge transfer services.
In case your Moreno Valley, California business needs to contact Progent for IT outsourcing, consulting, or technical support, phone 800-993-9400 or visit Contact Progent.
Immediate Online Network Support
For fast online assistance, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).