Quick, Affordable Remote Computer Technical Support for Moreno Valley, California Small Companies
For over twenty years, Progent has focused on delivering enterprise-class computer support services to customers with small-business IT budgets. Progent has built a unique support solution that features a streamlined, tightly connected virtual office network, sophisticated remote repair tools, a substantial team of engineers certified in a broad array of IT practice areas, a Call Center operational structure that maximizes efficiency and ensures follow-up, a worldwide group of remote support experts, on-site service availability for the majority of most zip codes in the U.S., and a company culture committed to fixing network issues in the shortest time and at the least cost to clients.
For mid-size and large companies, Progent can provide co-sourcing services to reinforce the skills of your internal IT service team. This can reduce expenses and help meet schedules for major projects such as application programming, disaster recovery planning and testing, network security evaluations, merging datacenters, or software migrations.
Progent can in addition provide the services of accredited consultants to help your business to plan and implement your cloud computing strategy.
Primary IT Areas Supported by Progent for Business Networks in Moreno Valley, California
Progent provides the services of certified experts for all facets of business network technology found in small and midsize companies. Technologies supported by Progent include:
Support Delivery Options for Moreno Valley, California Companies
Progent offers a selection of alternatives for providing small companies and local governments with affordable IT services for troubleshooting, system architecture, hosting services, and network management. Progent's paradigm for providing computer support services is based on the Call Center operational structure familiar to larger IT groups. Progent's Help Desk Service Mechanism promotes rapid support, thorough service documentation, consistent follow-up, and strict expense monitoring across an array of network support delivery options that include remote troubleshooting, in-person help, high-end consulting, as well as server hosting.
Progent's Low-Cost Managed Services for Outsourcing IT Monitoring and Management
- Online Support
Progentís Technical Response Center (TRC) offers emergency and scheduled remote support for Microsoft Windows, Linux, Apple OS X, and Cisco-powered environments in the U.S. and worldwide. Progent's certified service professionals can assist customers to analyze and fix network problems without the cost or delay of in-person support visits. The experience of Progent's network consultants makes it possible to resolve most network problems rapidly. For the toughest issues, Progent's breadth of expertise allows the support team to escalate support calls to advanced subject matter experts. Progent offers a convenient, web-based registration process for first-time clients to address emergency network problems and Progent charges per minute with zero startup charges or time minimums, so you pay only for the assistance you receive. Experts available remotely include Cisco-certified CCIE network engineers, Microsoft-Certified MCSEs, and CISM-certified security engineers. Learn additional information concerning Progent's online network troubleshooting expertise.
- Onsite Service
Progent offers onsite computer assistance for registered customers in major metropolitan areas in the U.S. Progent's on-site service technicians can work in conjunction with Progent's remote support experts to give small companies the best of both worlds: on-premises service professionals when you need them as well as the remote expertise of Progent's worldwide team of IT engineers, security specialists, and business application developers. The wait time for on-site service visits is usually under one business day. Progent requires no start-up or retainer charge for registering as a Progent client for onsite support. Learn more about how and why to register for Progent's in-person computer support.
- Help Desk Call Center
Progent's Standard Help Desk Services offer smaller organizations an end-to-end service desk solution that handles all facets of remote Level 1 desktop support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and reporting. Progent offers service desk support at a significant discount off Progent's regular desktop support rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to handle the most issues. To learn more, see Help Desk Services for Small Businesses.
- Consulting Services
Progent offers small companies affordable availability of world-class consultants who can deliver assistance with critical products and technologies including
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server expertise, Cisco network design, network security consulting, fault tolerant network engineering, virtual server solutions, plus configuration, programming and training for business programs including accounting, ERP, management reporting, sales automation, and productivity software. Progent can help with one-shot projects such as office moves and massive system migrations, longer term initiatives such as business reporting software programming and support, relational database software programming and administration support, and web design, continuing support including System Center 2012 Operations Manager support and Operations Manager 2016 consulting for IT infrastructure monitoring and network management, or emergency services like disaster recovery and virus removal.
- Application Server Hosting
Progent offers hosting for mission-critical business applications such as Microsoft Exchange Server and Microsoft SQL Server in order to provide small businesses with greater degrees of reliability, security, and performance than is feasible with the class of internal data center that is achievable for most small and midsize companies. Because Progent utilizes the same facilities that support the gear of many of the planet's biggest IT organizations, Progent can save you the investment in creating and maintaining the infrastructure required for enterprise-class cooling, electrical failover, and uninterruptible Internet access. For managed application servers, Progent can also make sure that patches and revisions remain current, security and performance is constantly monitored, and systems are consistently archived and available for full and rapid recovery. Find out more about Progent's hosting services for Exchange Server and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service offers full hosting services for all of a small or midsize organization's production servers in a setting that not only provides the highest level of dependability and expandability but that is in addition easy for clients to transfer to a different support firm or to move internally when your circumstance warrants it. Progent's Private Cloud hosting service is structured around tested virtual server technologies that permit companies with mixed environments to benefit dramatically on the expense of hardware, infrastructure support, and IT administration while achieving enterprise-class availability and an unprecedented degree of vendor alternatives. In contrast to conventional SaaS hosting offerings, Progent's Private Cloud Hosting encompasses all server-based software in a single centrally administered solution, can handle the mixed- OS and non- standardized networks common with smaller businesses, and keeps control of the software licenses in the client's hands so that moving to a different virtual system is quick, reliable, and inexpensive. This avoids ending up a prisoner of a specific hosting service while still offering all the cost savings related to ASP and SaaS hosting services.
- Hybrid Cloud Migration Consulting
Progent offers expert remote support services to help organizations of all sizes connect their networks with popular public cloud platforms including Azure and Amazon Web Services. Progent can assist your it team to design and administer hybrid ecosystems that can include Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid architectures that utilize local resources as well as cloud services. To help you to integrate public clouds with physical datacenters, Progent offers a variety of cloud migration support services that include Office 365 integration solutions with on-premises Exchange deployments, Azure planning and integration services, Amazon AWS cloud integration support, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of experience delivering advanced consulting support remotely, and Progent can make sure you complete your cloud integration projects on schedule and within your budget.
Progent's value-priced ProSight portfolio of outsourced network management services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior-based machine learning tools to guard endpoints and physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which easily escape traditional signature-based AV tools. ProSight Active Security Monitoring protects local and cloud-based resources and offers a unified platform to manage the complete malware attack lifecycle including blocking, identification, mitigation, remediation, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
ProSight Enhanced Security Protection managed services offer ultra-affordable multi-layer security for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP provides firewall protection, intrusion alerts, endpoint control, and web filtering via cutting-edge technologies incorporated within one agent accessible from a unified control. Progent's security and virtualization consultants can help your business to plan and implement a ProSight ESP environment that meets your organization's specific needs and that allows you prove compliance with government and industry information security regulations. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require urgent attention. Progent's consultants can also help you to set up and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.
- ProSight DPS: Managed Backup
ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost end-to-end service for reliable backup/disaster recovery. Available at a low monthly price, ProSight Data Protection Services automates your backup activities and enables rapid recovery of vital data, apps and virtual machines that have become lost or damaged due to component failures, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's cloud backup consultants can deliver advanced expertise to set up ProSight Data Protection Services to be compliant with regulatory standards such as HIPPA, FIRPA, and PCI and, when needed, can help you to restore your business-critical data. Read more about ProSight DPS Managed Cloud Backup.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map, monitor, optimize and debug their networking appliances such as routers and switches, firewalls, and load balancers as well as servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are kept updated, captures and manages the configuration information of almost all devices connected to your network, tracks performance, and sends notices when issues are discovered. By automating complex management processes, WAN Watch can cut hours off common tasks like making network diagrams, reconfiguring your network, finding appliances that require critical software patches, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch infrastructure management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security platform that uses the services and infrastructure of top data security vendors to provide web-based management and comprehensive protection for your email traffic. The powerful structure of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway device to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks most threats from reaching your security perimeter. This decreases your exposure to inbound attacks and saves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway device provides a further level of analysis for incoming email. For outbound email, the on-premises security gateway offers AV and anti-spam filtering, protection against data leaks, and encryption. The onsite gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.
- ProSight LAN Watch: Server and Desktop Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management techniques to keep your network running at peak levels by checking the health of vital computers that power your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your specified IT personnel and your Progent consultant so that all looming issues can be addressed before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected Tier III data center on a fast virtual machine host configured and managed by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the apps. Because the system is virtualized, it can be moved easily to an alternate hardware solution without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and safeguard data about your IT infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be warned about impending expirations of SSL certificates or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate up to 50% of time thrown away searching for critical information about your network. ProSight IT Asset Management features a common repository for holding and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether youíre making enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need as soon as you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size businesses to get an unbiased assessment of the overall health of their information system. Based on a selection of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified group of information technology experts, ProSight Network Audits show you how well the configuration of your essential infrastructure devices conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits like a more manageable Active Directory (AD) environment. Both also include a year of advanced remote network monitoring and management (RMM). Benefits can include easier management, better compliance with data security regulations, more efficient utilization of IT resources, quicker problem resolution, more dependable backup and restore, and higher availability. See more about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone interview with a Progent information assurance expert. The interview is intended to help assess your organization's ability to block or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information about your current AV defense and backup platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy a cost-effective security and backup environment that meets your company's needs. For additional information, visit The ProSight Ransomware Preparedness Report.
Special Benefits of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the core system software and office productivity applications important to the majority of small and medium-size businesses. As a Cisco-certified partner, Progent also offers expertise for an increasingly sophisticated array of network technologies such as firewalls, routers and switches, voice-over-IP solutions, and wireless connectivity. Furthermore, Progent's
CISSP-Premier cybersecurity consultants,
CISM-qualified security engineers, CISA-certified security audit specialists and GIAC-qualified information assurance professionals can provide a business-wide perspective on network protection and can help with advanced security programs such as Security information and Event Management (SIEM) solutions to help companies comply with business standards and statutory requirements for IT data protection and incident reporting.
The breadth and depth of Progent's engineering team offer a unique array of advantages to organizations trying to increase the productivity of their IT network within a reasonable budget. These benefits include:
- Best Service Methodology
Progentís team of Microsoft and Cisco Certified consultants average more than a decade of real-world industry experience, at the forefront of network support, performing a wide range of technical projects for a large array of clients. Every Progent consultant shares a refined collection of personal best practices which are combined into company-wide best practices training that Progent teaches its support team. This guarantees that you get not only expert IT capability, but also a support engineer with proven methods for solving real-world network problems efficiently.
Read additional information about Progent's best practices for network consulting.
- Efficient Pricing Model
Progent's pricing policy is to bill for phone service and in-person help per minute. Consequently, you are invoiced exclusively for received support. Progent does not demand a higher rate for off-hours or urgent service, and Progent does not charge for travel except for emergency calls where on-site work is less than four hours. In addition, Progent applies no startup fee and asks no monthly commitment for support services delivered during normal working hours. Many support firms impose large minimum payments or charge in increments of fifteen minutes or longer. Progent's one-minute pricing granularity eliminates major bills for quick fixes. An additional advantage of granular invoicing is that clients are not tempted to allow minor problems to stay unaddressed until they become big ones.
Read additional information concerning Progent's value pricing for IT outsourcing.
- Complete Documentation of Delivered Support
Progent has developed a comprehensive support reporting system that stores and formats detailed documentation for all billed support activities. Unlike some independent consultants or local service firms who offer scant documentation or details of tasks done, every service provided by Progent is tracked by full documentation. Every Progent consultant has use of the service reports given by every staff member to every customer. The discipline of detailing and archiving support activity allows more effective service and eliminates a slew of common misfortunes such as when a service client is effectively held hostage to a consultant who refuses to let go of the keys to the kingdom.
Find out more details concerning Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent practices information transfer from Progent's support experts to clients. By teaching customers to resolve problems that are within their comfort zone, Progent can concentrate on offering hard-to-find services where Progent faces little competition. Small companies who utilize freelance consultants or who employ internal IT personnel benefit when Progent transfers knowledge about critical technology and proven processes to make their IT environments more reliable, secure, and efficient.
Read more details about Progent's knowledge transfer services.
Get in Touch with Progent
If your Moreno Valley, California company needs to get in touch with Progent about IT outsourcing, consulting, or tech support, call 800-993-9400 or visit Contact Progent.
Fast Remote Technical Help
For immediate online help, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).