Low-cost Network Tech Support from Microsoft premier Consultants for Businesses in Moreno Valley, CA
By delivering world-class know-how whenever you require it, providing in-depth knowledge for key business applications, providing high-value services such as virtual data center hosting, billing solely for services delivered, and charging no setup fees or retainers for standard services, Progent enables your company to maximize the competitive value of your It system and reduce service costs. Progent understands that network protection, reliability, and performance are just as critical to small companies as to large enterprises but that smaller companies don't have the economy of scale to spend heavily in information networks and in-house support staffs. Progent's fundamental value proposition is that no network support organization can equal Progent's ability to deliver the IT support your business requires when you require it and at prices you can afford.
For medium-size and enterprise companies, Progent can provide co-sourcing support to reinforce the skills of your in-house IT service personnel. This can save money and minimize technical risks for major IT initiatives such as software programming, business continuity planning and testing, network security audits, merging datacenters, or software migrations and upgrades.
Progent can also provide access to certified experts to assist your business to plan and execute your cloud strategy.
Primary IT Areas Supported by Progent for Business Networks in Moreno Valley, California
Progent offers the services of certified experts for all aspects of network technology found in small and midsize companies and local governments. Products and technologies serviced by Progent's consultants include:
Service Delivery Options for Moreno Valley, California Companies
Progent has a selection of options for providing small companies with affordable computer services for technical support, system architecture, and network management. Progent's model for providing IT support is built on the Call Center structure common to larger IT support groups. Progent's Help Desk Support Model promotes fast response, comprehensive service documentation, dependable follow-up, and strict expense control for a range of network service delivery alternatives that include remote troubleshooting, onsite help, and top-level consulting.
Progent's Flat-rate Managed Services for Outsourcing IT Monitoring and Management
- Remote Service
Progentís Technical Response Center offers emergency and routine remote service for Windows, Linux, Apple Mac, and Cisco-based systems in the U.S. and worldwide. Progent's certified support experts can assist clients to analyze and repair hardware and software problems without the cost or delay of travel for onsite service calls. The experience of Progent's IT consultants allows them to resolve most network issues quickly. For the most challenging problems, Progent's depth of knowledge makes it possible to escalate support calls to advanced specialists. Progent offers a convenient, web-accessible registration process for first-time clients to address urgent network problems and Progent charges by the minute with zero startup fees or time minimums, so you pay only for the support you receive. Specialists you can access online include Cisco-certified CCIEs, Microsoft-Premier MCSEs, and CISA-certified security engineers. Learn additional information concerning Progent's remote network troubleshooting expertise.
- On-site Service
Progent provides onsite computer assistance for registered customers in major metropolitan areas in the United States. Progent's on-site support technicians can work in tandem with Progent's remote service engineers to deliver small and midsize companies the ideal combination: on-premises service professionals when you require them as well as the remote help of Progent's worldwide staff of IT consultants, security professionals, and business application programmers. The response time for on-site support calls is typically under one business day. There is no sign-up or retainer fee for becoming a Progent customer for onsite service. Learn more details concerning how to register for Progent's in-person computer support.
- Help Desk
Progent's Standard Help Desk Services provide smaller businesses a complete solution that handles all facets of online desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and reporting. Progent offers call desk services at a significant discount from Progent's normal desktop support rates, and Progent can provide the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve the most problems. for more information, see Online Help Desk Services for Small Businesses.
- Consulting Expertise
Progent offers small and midsize businesses budget-friendly access to enterprise-class IT professionals who can provide assistance with critical technologies including
- Microsoft Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server support, Cisco network architecture, company-wide network protection consulting, non-stop network design, virtual server solutions, plus integration, programming and support for small business applications such as financials, ERP, reporting, CRM, and productivity software. Progent can help with one-time projects such as site moves and major software migrations, longer term projects like business analytics software development and support, database application programming and DBA services, and web development, continuing services such as System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting for network monitoring and system administration, or urgent services like data restoration and malware removal.
- Private Cloud Hosting
Progent's Private Cloud hosting provides full hosting for all of a small or midsize company's production servers in an environment that not only provides the highest level of fault-tolerance and extensibility but that is in addition convenient for customers to migrate to another support firm or to move in-house if your situation warrants it. Progent's Private Cloud hosting service is built around tested virtual server technologies that allow small businesses with multi-vendor networks to save dramatically on the expense of capital equipment, system maintenance, and IT administration while achieving world-class dependability and an unparalleled level of vendor independence. In contrast to ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting covers all server-based software in a single centrally managed package, can support the mixed- platform and loosely standardized environments common with smaller businesses, and keeps ownership of the software in the customer's hands so that moving to a different virtual host is fast, reliable, and affordable. This eliminates ending up a captive to a specific hosting service while still offering all the economies associated with ASP and SaaS hosting alternatives.
- Hybrid Cloud Migration Consulting Services
Progent offers advanced remote consulting services to help companies of any size connect their information networks with popular public cloud platforms such as Azure and Amazon AWS. Progent can assist your it team to plan and administer cost-effective ecosystems that support Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid architectures that utilize on-premises IT assets along with public cloud services. To assist you to integrate public clouds with networks, Progent offers a range of cloud integration support services such as Office 365 integration solutions with on-premises Exchange, Azure design and integration services, Amazon AWS cloud migration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud integration expertise. Progent has more than two decades of background delivering high-level consulting services online, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and affordably.
Progent's low-cost ProSight suite of outsourced network management services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior analysis tools to guard endpoint devices and physical and virtual servers against new malware attacks like ransomware and email phishing, which easily evade legacy signature-based AV tools. ProSight ASM safeguards local and cloud resources and provides a unified platform to manage the entire threat progression including filtering, detection, containment, cleanup, and forensics. Key features include single-click rollback using Windows VSS and automatic system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
Progent's ProSight Enhanced Security Protection (ESP) services offer ultra-affordable in-depth security for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP provides firewall protection, penetration alarms, device control, and web filtering via cutting-edge technologies incorporated within one agent accessible from a single control. Progent's data protection and virtualization consultants can help your business to design and implement a ProSight ESP deployment that meets your organization's specific requirements and that helps you prove compliance with government and industry information security regulations. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require immediate action. Progent can also assist your company to install and test a backup and restore solution such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.
- ProSight DPS: Managed Backup
ProSight Data Protection Services offer small and mid-sized organizations a low cost and fully managed service for secure backup/disaster recovery (BDR). Available at a low monthly rate, ProSight DPS automates and monitors your backup processes and allows fast restoration of critical files, applications and VMs that have become lost or damaged as a result of component breakdowns, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's BDR specialists can deliver advanced support to configure ProSight DPS to to comply with regulatory requirements like HIPAA, FIRPA, and PCI and, whenever necessary, can help you to recover your critical data. Find out more about ProSight Data Protection Services Managed Backup.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map out, monitor, optimize and troubleshoot their connectivity appliances such as switches, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that network diagrams are kept updated, captures and displays the configuration information of virtually all devices connected to your network, monitors performance, and generates alerts when potential issues are discovered. By automating complex network management activities, ProSight WAN Watch can cut hours off common chores such as making network diagrams, expanding your network, locating devices that require important software patches, or resolving performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of leading information security companies to deliver centralized control and comprehensive security for your inbound and outbound email. The hybrid structure of Email Guard combines a Cloud Protection Layer with an on-premises security gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter serves as a preliminary barricade and blocks the vast majority of threats from making it to your security perimeter. This decreases your vulnerability to external threats and conserves network bandwidth and storage. ProSight Email Guard's onsite security gateway device adds a deeper layer of analysis for incoming email. For outbound email, the on-premises security gateway offers AV and anti-spam filtering, DLP, and encryption. The local gateway can also help Microsoft Exchange Server to monitor and protect internal email that originates and ends within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Desktop Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management techniques to help keep your IT system operating efficiently by checking the health of vital computers that power your business network. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your designated IT personnel and your Progent consultant so that all looming issues can be addressed before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual machine host configured and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the apps. Since the system is virtualized, it can be ported easily to a different hardware environment without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and protect data related to your network infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates or warranties. By updating and managing your IT documentation, you can save as much as 50% of time spent looking for critical information about your network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether youíre making improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you need when you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size businesses to obtain an unbiased evaluation of the health of their IT system. Powered by some of the top remote monitoring and management (RMM) tools available, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits show you how well the deployment of your core network assets conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI like a cleaner Active Directory environment. Both versions also come with one year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost network management, better compliance with government and industry security requirements, more efficient utilization of network resources, faster troubleshooting, more reliable backup and restore, and increased uptime. See more information about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service centered on a phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to assess your company's ability to block or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information about your current AV defense and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to build an efficient AV and backup environment that meets your company's requirements. For more information, see Progent's ProSight Ransomware Preparedness Report.
Special Advantages of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the baseline network software and productivity applications important to the majority of small and mid-size businesses. As a Cisco-authorized partner, Progent also can provide help for an increasingly sophisticated array of infrastructure technologies such as firewalls, routers and switches, voice-over-IP options, and wireless access. In addition, Progent's
CISSP-Premier security experts,
CISM-authorized security engineers, CISA-qualified security audit specialists and GIAC-qualified information assurance experts can provide a business-wide view of system protection and can assist with advanced security programs such as SIEM solutions to help companies comply with industry guidelines and statutory regulations for network data security and reporting.
The breadth and depth of Progent's consulting team offer a unique array of advantages to companies wishing to maximize the business value of their IT system within a realistic budget. These benefits include:
- Best Methodology
Progentís team of Microsoft and Cisco Certified experts average more than a decade of hands-on professional background, in the trenches of network support, performing a wide range of technical projects for a large array of businesses. Every Progent consultant shares a proven collection of personal best practices which are combined into shared best practices training that Progent teaches its support staff. This means that you get not only expert IT skills, but also a consultant with field-tested methods for resolving real-world network problems rapidly.
Read additional information about Progent's best practices for network consulting.
- Granular Pricing Structure
Progent's pricing policy is to charge for remote support and on-site visits by the minute. As a result, you are billed just for received services. Progent does not demand a higher rate for off-hours or emergency service, and Progent does not bill for travel time except for emergency calls where on-site time is less than 4 hours. Also, Progent imposes no sign-up fee and asks no retainer for services provided during regular working hours. Many service firms impose substantial minimum fees or charge in increments of a quarter hour or longer. Progent's small billing granularity eliminates king-size bills for fast fixes. An additional benefit of by-the-minute billing is that you won't be tempted to allow incipient issues to fester until they become major problems.
Read more concerning Progent's value pricing for IT outsourcing.
- Comprehensive Documentation of Delivered Support
Progent has created a sophisticated service reporting system that stores and organizes detailed documentation for all billed support activities. Unlike many freelance consultants or local support organizations who provide scant documentation or details of tasks performed, each service delivered by Progent is tracked by comprehensive documentation. Every Progent consultant has access to the service reports sent by each consultant to each client. The discipline of detailing and archiving support records results in more efficient support and eliminates a slew of typical misfortunes such as when a support client is virtually held hostage to a consultant who wonít release vital service information.
Learn more details concerning Progent's documentation of IT outsourcing services.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By teaching customers to resolve problems that are within their comfort zone, Progent is able to focus on delivering hard-to-find skills where Progent faces few competitors. Small companies who utilize independent consultants or who employ internal support staffs benefit when Progent transfers information about new technology and tested methodologies to make their IT environments more robust, protected, and productive.
Learn more concerning Progent's knowledge transfer services.
Get in Touch with Progent
If your Moreno Valley, California business needs to get in touch with Progent to ask about network outsourcing, consulting, or tech support services, phone 800-993-9400 or refer to Contact Progent.
Fast Remote Technical Help
For immediate online technical support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).