Expert Online Troubleshooting for Moreno Valley, California Computer Networks from World-class Engineers
Small businesses have traditionally been overlooked by large network support organizations. Some small businesses allow themselves to grow dangerously dependent on individual consultants or small consulting organizations who lack the size or extensive skill sets to react quickly or efficiently to network emergencies. Still other small businesses turn to giant support providers that employ personnel trained to offer standardized solutions to common issues but who are missing the experience and technical scope to handle the variety of environments and lack of standardization that characterizes small business IT networks.

Progent's proven approach to delivering affordable and effective network service to small businesses has made Progent among the top Microsoft-certified IT service firms in the United States. Progent has provided remote help to businesses in every state in the United States (refer to Progent's client testimonials).

For medium-size and enterprise companies, Progent can provide co-sourcing and project management support to reinforce the subject matter expertise of your internal network service personnel. Co-sourcing can reduce expenses and minimize technical risks for big projects like application development, disaster recover/business continuity preparedness, security audits, office consolidations, or technology migrations and upgrades.

Progent can also provide the services of certified consultants to assist your company to design and implement a sensible cloud strategy.

Primary Technologies Supported by Progent for Business Networks in Moreno Valley, California
Progent's team of certified engineers provides help for all aspects of information systems used by businesses of all sizes. Areas supported by Progent in and around Moreno Valley include:

Service Delivery Options Available for Moreno Valley, California Businesses
Progent has a variety of options for providing small businesses with cost-effective computer services for troubleshooting, system architecture, hosting services, and IT management. Progent's paradigm for delivering computer support is built on the Help Desk structure familiar to big IT groups. Progent's Contact Center Support Model ensures rapid support, thorough activity documentation, consistent follow-up, and strict cost control for a range of IT service delivery modes that include online repairs, in-person help, high-end consulting, plus server hosting.

  • Remote Service
    Progent’s Technical Response Center offers urgent and scheduled online support for Microsoft Windows, Linux, Apple OS X, and Cisco-powered systems in the United States and worldwide. Progent's certified support experts can help clients to troubleshoot and fix hardware and software issues without the expense or delay of travel for onsite support visits. The background of Progent's network engineers makes it possible to handle the majority of network problems quickly. For the toughest problems, Progent's depth of expertise makes it possible to escalate troubleshooting tasks to advanced specialists. Progent offers a streamlined, web-based signup procedure for new customers to address urgent network problems and Progent charges per minute with no startup fees or minimums, so you pay only for the assistance you get. Experts available online include Cisco-certified CCIEs, Microsoft-Certified MCSE consultants, and CISM-certified security engineers. Find out additional details about Progent's remote network troubleshooting expertise.

  • On-site Service
    Progent offers onsite computer assistance for registered clients in larger cities in the U.S. Progent's on-site service personnel can work in conjunction with Progent's online service experts to give small and midsize companies the ideal combination: in-person service professionals when you need them as well as the on-line help of Progent's worldwide staff of IT engineers, security specialists, and business application programmers. The response time for in-person support visits is typically under one business day. There is no sign-up or retainer fee for becoming a Progent customer for onsite support. Find out more details concerning how and why to register for Progent's onsite computer support.

  • Phone Support
    Progent's Standard Help Desk Services offer small businesses an end-to-end solution that handles all aspects of remote Level 1 desktop technical support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and management reports. Progent provides call desk services at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to handle complex issues. To learn more, visit Online Help Desk Services.

  • IT Consulting Services
    Progent provides small companies affordable access to enterprise-class consultants who can deliver assistance with critical products and technologies such as
  • Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application support, Cisco network design, company-wide network security consulting, non-stop it system engineering, virtual server solutions, plus configuration, customization and support for small business software including accounting, ERP, management reporting, sales automation, and office productivity software. Progent can help with one-time projects such as office relocations and major system migrations, longer term projects such as business analytics software programming and support, relational database application programming and administration support, and web development, on-going support including Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for network health monitoring and network administration, or emergency services like disaster recovery and virus removal.

  • Application Server Hosting
    Progent can host critical applications such as Exchange Server and Microsoft SQL Server in order to provide small and midsize companies with greater degrees of dependability, protection, and performance than is possible using the class of in-house data center that is achievable for the majority of small businesses. Because Progent uses the same data centers that host the gear of some of the world's biggest information technology organizations, Progent can eliminate the expense of creating and maintaining the systems needed for world-class cooling, power failover, and uninterruptible Internet connectivity. For hosted applications, Progent can also ensure that patches and service packs stay current, protection and performance is continually tracked, and systems are consistently archived and available for full and prompt recovery. Learn more about Progent's hosting for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers complete hosting for all of a small or midsize organization's servers in an environment that not only provides the top level of fault-tolerance and extensibility but that is in addition simple for customers to transfer to another service provider or to move internally if your situation warrants it. Progent's Private Cloud hosting service is founded on tested virtual server techniques that allow companies with multi-vendor networks to benefit significantly on the expense of hardware, system maintenance, and network management while achieving enterprise-class availability and an unparalleled degree of vendor options. Unlike ordinary SaaS hosting offerings, Progent's Private Cloud Hosting Service covers all server-centric applications in a single centrally administered service, can handle the mixed- OS and loosely standardized networks common with small companies, and keeps control of the software in the client's possession so that moving to a new virtualized host is quick, reliable, and affordable. This eliminates becoming a prisoner of a single hosting provider while still providing all the cost savings related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Consulting
    Progent offers expert remote support to help companies of any size connect their networks with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can help your it team to plan and manage hybrid environments that can include Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid network models that combine on-premises IT assets as well as public clouds. To assist you to incorporate cloud services with physical datacenters, Progent can provide a range of public cloud migration services such as Office 365 integration with on-premises installations of Exchange, Azure planning and deployment consulting, Amazon Web Services (AWS) cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud planning and integration expertise. Progent has over 20 years of experience delivering high-level consulting support remotely, and Progent can make sure you complete your cloud migration initiatives quickly and affordably.
Progent's Fixed-price Managed Services for Remote Network Monitoring and Management
Progent's low-cost ProSight family of managed services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior-based analysis tools to defend endpoint devices as well as physical and virtual servers against new malware attacks like ransomware and email phishing, which routinely evade legacy signature-matching anti-virus products. ProSight ASM safeguards on-premises and cloud-based resources and offers a single platform to automate the entire malware attack progression including blocking, infiltration detection, mitigation, cleanup, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
    ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer security for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP provides firewall protection, intrusion alerts, endpoint control, and web filtering through leading-edge technologies incorporated within one agent accessible from a single console. Progent's data protection and virtualization experts can assist you to plan and implement a ProSight ESP environment that addresses your organization's specific needs and that helps you achieve and demonstrate compliance with government and industry information protection standards. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for immediate action. Progent's consultants can also help you to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost and fully managed service for secure backup/disaster recovery. For a low monthly price, ProSight Data Protection Services automates your backup activities and enables fast restoration of critical files, apps and virtual machines that have become lost or corrupted as a result of component breakdowns, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or to both. Progent's BDR consultants can provide world-class expertise to set up ProSight DPS to to comply with government and industry regulatory standards like HIPPA, FIRPA, and PCI and, whenever needed, can help you to recover your critical information. Find out more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map, monitor, optimize and debug their connectivity appliances such as routers and switches, firewalls, and load balancers as well as servers, endpoints and other devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that network maps are kept updated, copies and manages the configuration information of almost all devices connected to your network, tracks performance, and sends notices when potential issues are discovered. By automating time-consuming network management activities, ProSight WAN Watch can knock hours off common chores such as network mapping, expanding your network, locating appliances that need important software patches, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that uses the technology of leading information security companies to deliver web-based management and world-class security for your email traffic. The powerful architecture of Email Guard managed service integrates a Cloud Protection Layer with a local gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. ProSight Email Guard's cloud filter serves as a preliminary barricade and blocks the vast majority of unwanted email from reaching your network firewall. This reduces your vulnerability to external threats and saves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance provides a deeper level of inspection for incoming email. For outgoing email, the local security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management techniques to help keep your network running efficiently by tracking the health of critical assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your specified IT management personnel and your assigned Progent engineering consultant so that any looming problems can be resolved before they can impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual host set up and managed by Progent's network support experts. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the applications. Since the environment is virtualized, it can be ported easily to a different hosting environment without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and protect information about your IT infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be warned about upcoming expirations of SSL certificates or warranties. By cleaning up and managing your IT documentation, you can save up to 50% of time thrown away looking for critical information about your network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether you’re making enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size organizations to get an objective assessment of the overall health of their information system. Powered by a selection of the top remote monitoring and management tools available, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits help you see how well the deployment of your essential infrastructure devices conform to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits such as a more manageable Active Directory (AD) environment. Both also include a year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler management, better compliance with government and industry security standards, more efficient utilization of IT resources, faster problem resolution, more reliable backup and recovery, and increased uptime. See more about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone interview with a Progent information assurance expert. The interview is intended to help assess your organization's ability to stop or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information concerning your existing security profile and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy an efficient AV and backup/recovery system that meets your company's needs. For details, refer to Progent's ProSight Ransomware Preparedness Report.

Unique Advantages of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the baseline system software and productivity programs important to the majority of small and medium-size businesses. As a Cisco-certified partner, Progent also can provide expertise for an ever more sophisticated array of network products such as firewalls, switches, routers, VoIP solutions, and wireless networking. Furthermore, Progent's CISSP-Certified cybersecurity experts, CISM-authorized security engineers, CISA-qualified security audit specialists and GIAC-authorized information assurance experts offer a business-wide view of system protection and can help with advanced security projects such as SIEM solutions to help enterprises meet industry guidelines and government mandates for IT data security and reporting.

The scope and depth of Progent's engineering team bring a unique set of benefits to organizations trying to increase the productivity of their information network within an affordable budget. These benefits include:

  • Best Industry Service Methodology
    Progent’s team of Microsoft and Cisco Premier consultants average more than a decade of hands-on industry background, at the forefront of network service, performing a wide variety of technical projects for an extensive array of clients. Every Progent support professional shares a proven collection of personal best practices which are incorporated into shared best practices standards that Progent teaches its support personnel. This guarantees that you get not only world-class IT help, but also a support engineer with proven methods for resolving real-world IT problems quickly. Learn more about Progent's best practices for network consulting.

  • Value Pricing Model
    Progent's pricing policy is to charge for online service and on-premises help by the minute. As a result, you are charged just for received support. Progent does not demand a higher rate for after-hours or urgent service, and Progent does not bill for travel except for urgent support where on-site time is less than 4 hours. In addition, Progent applies no registration fee and asks no monthly commitment for services provided during normal working hours. Many service organizations impose large minimum fees or bill in increments of a quarter hour or more. Progent's small pricing granularity eliminates king-size invoices for fast solutions. Another advantage of granular invoicing is that customers will be less inclined to allow incipient issues to fester until they become big ones. Read more about Progent's value pricing for IT outsourcing.

  • Full Reporting of Network Support
    Progent has created a comprehensive support reporting system that records and formats complete documentation for all delivered support activities. Unlike many freelance consultants or local support firms who provide scant documentation or details of tasks done, every service provided by Progent is tracked by comprehensive documentation. Every Progent consultant has access to the support reports given by each consultant to every customer. The discipline of documenting and archiving service records results in more effective support and eliminates a slew of typical problems such as when a support customer is virtually held hostage to a consultant who won’t release the keys to the kingdom. Read more details concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By educating customers to deal with technical issues that are within their scope, Progent can concentrate on offering high-value services where Progent faces little competition. Small businesses who utilize freelance service providers or who employ in-house support personnel benefit when Progent passes on knowledge about critical technology and tested methodologies to make their IT environments more robust, protected, and productive. Find out more about Progent's knowledge transfer services.

Get in Touch with Progent
If your Moreno Valley, California business needs to get in touch with Progent to find out about network outsourcing, consulting, or tech support, phone 800-993-9400 or see Contact Progent.

Immediate Remote Technical Help
For immediate online technical support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).



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