Moreno Valley, California Microsoft and Cisco Premier Certified Consulting

Support Delivery Alternatives for Moreno Valley, California Companies
Progent has a variety of options for providing small and midsize businesses and local governments with cost-effective IT services for technical support, system architecture, and IT administration. Progent's model for delivering network support services is built on the Help Desk Call Center structure common to big IT support organizations. Progent's Contact Center Support Model promotes fast support, comprehensive activity records, dependable follow-up, and tight cost monitoring for an array of network service delivery modes that include remote troubleshooting, on-premises support, and high-end consulting.

• Remote Service
  Progent’s Technical Response Center provides urgent and routine online assistance for Windows, Linux, Apple OS X, and Cisco-based environments in the United States and globally. Progent's seasoned service professionals can help customers to troubleshoot and fix hardware and software issues without the cost or delay of on-premises support calls. The experience of Progent's IT consultants allows them to resolve the majority of IT problems quickly. For the most complex issues, Progent's depth of expertise makes it possible to escalate troubleshooting tasks to advanced specialists. Progent provides a streamlined, web-based signup process for new clients to address urgent network problems and Progent charges by the minute with no startup charges or minimums, so you are invoiced only for the support you receive. Experts you can access online include Cisco-certified CCIEs, Microsoft-Premier MCSEs, and CISM-certified security engineers. Learn more information concerning Progent's remote network support expertise.

• Onsite Support
  Progent provides onsite computer assistance for registered clients in major metropolitan areas in the U.S. Progent's on-site support personnel can work in conjunction with Progent's remote support experts to deliver small businesses the ideal combination: on-premises support professionals when you need them as well as the remote expertise of Progent's worldwide staff of IT engineers, security professionals, and business software programmers. The wait time for on-site support visits is usually less than 24 hours. There is no sign-up or retainer charge for registering as a Progent client for onsite service. Learn more details about how to register for Progent's in-person computer support.

• Phone Support
  Progent's Standard Help Desk Services provide small businesses a complete service desk solution that handles all facets of online desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent provides help desk services at a substantial discount from Progent's regular desktop service rates, and Progent can provide the additional option of fast as-needed escalation to subject matter experts to handle the most problems. To learn more, refer to Online Help Desk Services for Small Businesses.

• Consulting Expertise
  Progent offers small companies budget-friendly access to enterprise-class consultants who can deliver assistance with vital technologies such as
• Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server expertise, Cisco network architecture, company-wide network security consulting, fault tolerant network consulting, virtualization solutions, plus configuration, programming and support for business applications such as accounting, ERP, management reporting, CRM, and productivity software. Progent can provide assistance with one-shot projects such as office moves and major software upgrades, extended initiatives such as management analytics software programming and customization, relational database software programming and administration support, and web design, on-going services including System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting services for IT infrastructure monitoring and system administration, or emergency response like data restoration and malware cleanup.

• Private Cloud Hosting
  Progent's Private Cloud hosting provides comprehensive hosting for the entirety of a small or midsize company's servers in a setting that not only delivers the top degree of dependability and extensibility but that is also simple for customers to migrate to a different service provider or to bring internally whenever your circumstance warrants it. Progent's Private Cloud hosting service is based on tested virtual server technologies that permit businesses with mixed environments to save dramatically on the expense of capital equipment, system support, and network administration while getting world-class reliability and an unparalleled level of vendor alternatives. In contrast to ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting covers all server-centric applications in one centrally administered package, can handle the multi- OS and non- standardized environments typical of smaller companies, and keeps control of the software licenses in the client's possession so that moving to a new virtual host is fast, reliable, and inexpensive. This avoids ending up a captive to a specific hosting provider while still providing all the cost savings related to SaaS hosting alternatives.

• Hybrid Cloud Migration Support
  Progent offers advanced online support services to help organizations of all sizes connect their networks with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist you to design and administer hybrid ecosystems that can include Windows and Linux systems and apps in either cloud-only systems or in hybrid topologies that combine physical IT assets along with public clouds. To assist you to integrate public cloud services with networks, Progent offers a variety of public cloud migration services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure design and integration services, Amazon Web Services (AWS) cloud integration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has more than 20 years of background providing high-level consulting support remotely, and Progent can help you complete your cloud integration projects on schedule and affordably.

• ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
  ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior-based machine learning tools to defend endpoints and servers and VMs against modern malware attacks such as ransomware and email phishing, which routinely escape traditional signature-based anti-virus products. ProSight ASM safeguards on-premises and cloud-based resources and provides a unified platform to automate the complete malware attack progression including blocking, identification, mitigation, remediation, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

• ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
  ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth security for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, device management, and web filtering via leading-edge technologies incorporated within a single agent accessible from a single console. Progent's security and virtualization experts can help you to plan and configure a ProSight ESP environment that meets your company's specific needs and that helps you demonstrate compliance with government and industry data security standards. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for immediate attention. Progent can also help your company to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.

• ProSight Data Protection Services: Managed Cloud Backup
  ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost end-to-end solution for secure backup/disaster recovery (BDR). For a low monthly rate, ProSight Data Protection Services automates your backup activities and allows rapid restoration of critical files, apps and VMs that have become unavailable or damaged as a result of hardware breakdowns, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery specialists can deliver advanced expertise to configure ProSight DPS to to comply with regulatory requirements such as HIPAA, FIRPA, and PCI and, when necessary, can assist you to recover your critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup.

• ProSight WAN Watch: Infrastructure Management
  Progent’s ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized businesses to map, monitor, reconfigure and troubleshoot their networking appliances like routers, firewalls, and access points plus servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are always updated, captures and manages the configuration of virtually all devices connected to your network, tracks performance, and sends notices when problems are detected. By automating time-consuming management activities, ProSight WAN Watch can knock hours off ordinary tasks such as network mapping, reconfiguring your network, finding appliances that need critical updates, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure management services.

• ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
  ProSight Email Guard is Progent's email filtering and encryption solution that uses the technology of top data security vendors to deliver centralized management and comprehensive security for all your inbound and outbound email. The hybrid structure of Email Guard combines a Cloud Protection Layer with a local security gateway appliance to provide complete defense against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. ProSight Email Guard's cloud filter serves as a first line of defense and blocks the vast majority of unwanted email from reaching your network firewall. This reduces your vulnerability to inbound threats and saves system bandwidth and storage. ProSight Email Guard's onsite gateway appliance provides a deeper level of analysis for incoming email. For outbound email, the local gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage protection.

• ProSight LAN Watch: Server and Desktop Monitoring and Management
  ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system operating efficiently by checking the health of critical assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your specified IT staff and your Progent consultant so all looming problems can be resolved before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

• ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
  With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host set up and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the applications. Because the system is virtualized, it can be ported easily to an alternate hardware solution without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Documentation and Password Management
  Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and safeguard information about your IT infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or domains. By updating and managing your IT documentation, you can save up to half of time spent trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether you’re making enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief discussion with a Progent information assurance consultant. The interview is designed to help evaluate your company's preparedness to block or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information about your existing antivirus tools and backup system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow industry best practices to build a cost-effective security and backup/recovery environment that meets your business requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.

Why Progent Offers the Right Alternative for Moreno Valley, California Small Businesses
Progent's size, breadth and depth of technical expertise, and familiarity with enterprise network consulting allow small companies to avoid the problems associated with over reliance on thinly staffed support organizations or independent engineers.

Working with Progent allows your business to:

• Avoid Excessive Reliance on Freelance Consultants
  For IT support, smaller companies sometimes rely excessively on freelance engineers. Though freelance service providers have lower expenses than larger IT service organizations and can typically bill apparently lower rates, freelancers are sometimes stretched to far to react rapidly to urgent situations. If a freelance consultant is occupied with another client, sick, on vacation, or in training, the lack of backup personnel may require your business to go without assistance during an emergency. As your company expands, network downtime or problems with line-of-business applications get more costly. The money you thought you were conserving on a freelancer can disappear fast due to lower productivity. In addition, when freelance engineers confront new technologies, the unavailability of a large engineering team to rely on for assistance forces them to learn in place while your organization winds up footing the costs for their ongoing education.

• Have Access to Experts in Complex IT Solutions
  Many smaller support firms or freelance consultants focused on small company network consulting are capable of providing routine solutions but don't have the experience to work efficiently with complicated IT configurations with mixed operating systems, many offices, VoIP systems, remote workers, integrated financial and operational software, eCommerce, and custom line-of-business applications. Progent's experience with worldwide enterprises and Progent's extensive team of experts can be valuable to your small business because big-company environments are characteristically complex, support issues require thorough knowledge in many technical disciplines, and achieving an acceptable level of stability, reliability, and protection requires enterprise-proven best practices.

• Create a Solid Foundation for Growth
  Small companies typically start with an IT system cobbled together on a shoestring budget. Lacking a carefully designed basis, a sequence of ad hoc fixes often get tossed on top of a marginal foundation. As a company evolves, reliability and scalability issues can hinder the success of the business. These environments require proper assessment, smart strategic planning, and in-depth experience to migrate to an IT infrastructure that will act as the reliable foundation to meet current business needs and support future expansion.

• Partner with Solution Providers, Not Product Vendors
  Smaller businesses need guidance and insight to work through an increasingly complex array of IT alternatives available for accelerating business growth and enhancing efficiency. Businesses do not need an IT consultant or service firm that attempts to promote a product. Progent eliminates conflicted motives by not selling any products. Progent offers consulting and services only. This allows Progent to align consulting services with the genuine interests of customers. Mixing network support and product selling can result in a conflict where the proposed solution is built around a predetermined technology rather than being driven by the true needs of a customer.

Get in Touch with Progent
In case your Moreno Valley, California company wants to get in touch with Progent for IT outsourcing, consulting, or technical support services, phone 800-993-9400 or refer to Contact Progent.

Immediate Online Technical Support
For immediate remote support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).