Consulting Support Services for BlackBerry Environments
BlackBerry ConsultantsBlackBerry mobile PDAs were once one of the most popular solutions for maintaining location-independent access to email, scheduling, web programs, and other vital business information. Progent can provide Morgan Hill, California companies the expertise of BlackBerry-certified consultants who can help companies to manage their BlackBerry environments or transition smoothly to a current mobile solution.

As the complexity of small company IT technology has expanded, and as the demand for world-class security, reliability, and recoverability has grown to be the norm for organizations of any size, effective deployment and support of RIM BlackBerry solutions has grown increasingly challenging. To deal with areas such as security, business continuity, and synchronization of BlackBerry smartphones with diverse email servers and company databases, small organizations frequently turn to external consulting firms who specialize in RIM BlackBerry integration and maintenance.

Progent offers the expertise of BlackBerry-premier consultants who can assist small organizations to design, manage, and troubleshoot BlackBerry-based solutions economically and effectively, eliminating the requirement for an in-house BlackBerry solutions expert and reducing the expense and hassle of maintaining mobile work groups. Progent's BlackBerry specialists have in-depth backgrounds working with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISM and CISA-certified network security specialists. This range of experience, coupled with Progent's proven online support model, gives small companies an economical solution for incorporating RIM BlackBerry technology seamlessly into their information network.

Progent's engineers can help your business with SQL Server 2016 integration and development support, Microsoft SQL 2014 configuration and Exchange Server setup so that your database and messaging infrastructure work optimally with BlackBerry BES Server. Progent can also assist you to upgrade from previous editions of BlackBerry and Microsoft technology, set up easy-to-use administration tools to enable you to track and support BlackBerry smartphones throughout your company, define security policies that make sense for your business, customize wireless applications, and ensure that your network infrastructure is appropriately configured to handle your BlackBerry clients. Also, Progent's disaster recovery consultants can help make sure that your BlackBerry data is incorporated in your scheduled backup processes in order that it can be recovered quickly and safely.

San Francisco Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout Northern California.

Onsite IT Consulting
Progent locations in San Francisco Bay Area

City Address Phone Link
Fremont Fremont Executive Suites
Newark, CA 94560
United States
(510) 933-0400 Fremont Network Support Services
Hayward 26250 Industrial Blvd
Hayward, CA 94545
United States
(510) 300-1400 Hayward Network Support Services
Morgan Hill 18525 Sutter Blvd
Morgan Hill, CA 95037
United States
(408) 645-8400 Morgan Hill Network Support Services
Oakland 1300 Clay Street
Oakland, CA 94612
United States
(510) 899-7400 Oakland Network Support Services
Palo Alto 3790 El Camino Real
Palo Alto, CA 94306
United States
(650) 543-0400 Palo Alto Network Support Services
Pleasanton 4695 Chabot Dr, Suite 200
Pleasanton, CA 94588
United States
(925) 621-2400 Pleasanton Network Support Services
San Francisco 388 Market Street
San Francisco, CA 94111
United States
(415) 321-5400 San Francisco Network Support Services
San Jose 2570 N. First Street, 2nd Floor
San Jose, CA 94131
United States
(408) 240-9400 San Jose Network Support Services
San Mateo 1900 S Norfolk, Suite 350
San Mateo, CA 94403
United States
(650) 931-2400 San Mateo Network Support Services
Walnut Creek 1261 Locust St
Walnut Creek, CA 94596
United States
(925) 362-2400 Walnut Creek Network Support Services

Technical Support Services for BlackBerry BES Server
BlackBerry BES Server streamlines administration and maintenance of BlackBerry wireless handsets, providing a single platform for controlling critical jobs like smartphone deployment, upgrades, and deactivation and also providing a solid foundation for security and fault tolerance. BlackBerry Enterprise Server (BES) supports transparent communication between Exchange, Novell GroupWise, or Lotus Domino email platforms and BlackBerry users and allows over-the-air synchronization.

BlackBerry Enterprise Server Troubleshooting Support

BlackBerry Enterprise Server offers a wealth of data protection capabilities starting with advanced encryption of information sent between a BlackBerry smartphone and BES Server based on Advanced Encryption Standard or Triple Data Encryption Standard. BlackBerry BES Server also permits great flexibility in adjusting degrees of protection to match the specific requirements of your mobile environment. Progent's BlackBerry authorized consultants can assist your company to choose powerful security functions and enable them wirelessly. Samples of these over-the-air configurable security features are:

  • Disable a smartphone
  • Wipe information from a missing BlackBerry device
  • Lock out Bluetooth
  • Activate internal defenses against malicious attacks

BlackBerry Enterprise Server also provides flexibility in selecting mechanisms to prevent mobile users from loading or executing unsecure or unauthorized applications. Progent can assist you to choose protective processes such as:

  • List exactly what programs are permitted on the device
  • Prevent external software from using non-volatile storage on the BlackBerry smartphone
  • Select what functions third-party software can use on the BlackBerry device
  • Limit the kinds of access third-party programs running on the device can establish
  • Block all third-party software from being installed or executed on the BlackBerry device

Expert BlackBerry Consulting and Technical Services Available Online from Progent
Progent's certified RIM BlackBerry engineers are available by phone to deliver prompt technical help to companies in the Morgan Hill region or throughout California. Progent's experienced online technical support experts have helped IT organizations resolve network problems and cut support costs in every state in the United States and built a large base of loyal clients. (Refer to Progent's client testimonials.)

Progent can provide online assistance for a wide array of issues associated with BlackBerry software and devices such as wireless synchronization, integration with Exchange, setting up BlackBerry Enterprise Server (BES), and strengthening wireless security. Important BlackBerry certifications awarded to Progent's consulting experts include:

BlackBerry Certified Support Specialist
RIM BlackBerry ConsultingProgent's BlackBerry Certified Support Specialist can help you to carry out common support operations such as setting up BlackBerry smartphones and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, selecting account settings, setting up e-mail filters, modifying user accounts, update BlackBerry smartphones, sending service books, and configuring BlackBerry Desktop Manager to operate with your company messaging solution. Progent's seasoned experts can in addition assist you to troubleshoot a wide array of issues concerning synchronization, handset recognition, messaging consistency, web browsing, wireless connections, Instant Messaging, desktop application installation, and Desktop Redirector.

As a leader in providing nationwide online consulting services for small company IT networks, Progent can provide responsive and economical access to a BlackBerry Certified Support Specialist. Progent's online consulting expertise keeps your mobile technical support expenses low and, by dealing with problems quickly, improves the productivity of your BlackBerry users.

BlackBerry Certified Server Support Specialist
Blackberry ConsultantsProgent's BlackBerry Certified Server Support Specialist can provide the skills required to configure and support the BlackBerry Enterprise Server in a Microsoft Exchange Server environment. Progent's BlackBerry-certified expert can assist you to use resources such as BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center (BTSC), and BlackBerry Utilities to run important tasks such as troubleshooting enterprise activation issues, adding and deleting BlackBerry smartphone clients, setting activation passwords, implementing wireless software loading and setup, deploying and debugging the BlackBerry Smart Card Reader, and configuring database backup and restore processes.

Progent's BlackBerry consultants can also assist you to operate administration tools like the BlackBerry Administration Service for role-based administration, resolving file attachment and data flow problems, and utilizing WiFi for activation. Also, Progent can help you understand the role of IT policies in the BlackBerry BES environment and help you to define and implement sensible security options.

Progent's Microsoft-certified Microsoft Exchange Server engineers can work with Progent's BlackBerry Certified Server Support Specialist to help your company to optimize your existing Exchange Server architecture for operating in conjunction with BlackBerry BES Server or move your BlackBerry solution to the most recent edition of Exchange.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers advanced knowledge for deploying, administering, tracking, and maintaining one or multiple BlackBerry BES Servers in an email environment based on Exchange. Progent's BlackBerry engineer offers expertise in key areas associated with BlackBerry integration such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, email and database architecture, Outlook, firewalls, proxy servers, DMZ, and IT policies and scheduling. Progent can show you how to install and remove BlackBerry smartphone users on Microsoft Exchange and Microsoft Active Directory, set up, track, and manage BlackBerry BES Server, administer BlackBerry handhelds and client accounts, back up and manage storage groups, apply permissions, install the MDS and IM, deploy push and pull access control lists, manage Microsoft Exchange data flow, generate, edit, and apply WLAN and VPN configurations, implement SNMP traps for alerts, and generate management reports based on SNMP data.

Progent's BlackBerry-certified consultant can support your BlackBerry solution in a variety of settings that can include Microsoft Windows 2K, 2003 or 2008 Servers, Microsoft Windows XP, Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also show you how to to utilize tools such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and SNMP.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer Support ServicesProgent can provide the services of a BlackBerry Certified Solution Designer to help your company to plan, deploy, validate, repair, and document a mobile wireless environment built on the integration of the BlackBerry Enterprise Solution, Exchange, and Microsoft Active Directory. Progent's advanced engineering services for BlackBerry include business and network needs assessment, system design, installation strategy and implementation, performance tuning, design of a high-availability architecture, information backup and business recovery consulting, and security design.

Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to understand your functional objectives and to create a mobile wireless environment that meets your information technology budget and aligns with your business strategy. Progent can explain the implications of your organizational processes on the design of a BlackBerry Enterprise Solution, evaluate your existing connectivity infrastructure's ability to accommodate a BlackBerry BES Server, help your organization to decide which administration model and hardware products meet your requirements, and analyze your messaging environment topology. Progent can also help you understand the performance impact that the BlackBerry Enterprise Server, SQL SQL Server, and Exchange Server have on one another so you can make smart decisions concerning alternatives for software editions, processors and mass storage, network topology, and application set up.

To optimize network protection, Progent's BlackBerry-certified consultant can assist you to select and configure sensible security features for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISSP and CISM-premier security engineers to run network-wide security vulnerability and compliance validation and suggest enhancements to support your BlackBerry environment.

Contact Progent for Assistance from a BlackBerry-Certified Consultant
If you wish to contact Progent about professional support for BlackBerry wireless technology, phone 1-800-993-9400 or refer to Contact Progent.

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    Progentís Microsoft certified consultants offer a variety of consulting services for Dynamics GP/Great Plains. Dynamics GP is a Microsoft financial platform and business management tool built, like all Microsoft financial solutions, on the scalable and familiar platform of Microsoft Windows technology. Dynamics GP/Great Plains 2010, the most recent edition of Microsoft accounting software in the Dynamics GP family, provides an affordable solution for managing and combining finances, e-commerce, supply chain, manufacturing, project accounting, field service, customer relationships, and HR. Microsoft Dynamics GP/Great Plains is simple to install and integrate, and with its modular design you can license only the functions you currently require, with the ability to add clients and enlarge functionality in the future. Progentís Microsoft Dynamics GP Software support engineers can help you deploy, customize and manage Microsoft Dynamics GP/Great Plains 2010 and also earlier editions of Microsoft Dynamics GP/Great Plains.

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    Progentís Microsoft certified experts offer a range of consulting services for Microsoft Dynamics GP. Microsoft Dynamics GP/Great Plains is an accounting and ERP solution based, like all Microsoft accounting solutions, on the scalable and popular platform of Microsoft Windows technology. Microsoft Dynamics GP provides an affordable solution for managing and integrating accounting, e-commerce, supply chain, manufacturing, project accounting, on-site support, and human resources. Dynamics GP is simple to install and integrate, and with its segmented design you can purchase only the capability you currently require, with the ability to expand users and enlarge functionality in the future. Progentís Microsoft Dynamics GP consulting engineers can help you install, customize and administer the current release of Microsoft Dynamics GP or migrate efficiently from an earlier release.

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    The Certified Information Systems Auditor (CISA) credential is a prestigious achievement that represents expertise in information system security auditing. Accredited by the American National Standards Institute (ANSI), the CISA credential requires that consultants pass a comprehensive test administered by the ISACA international professional association. Progent can provide the expertise of a CISA-Premier Cybersecurity audit professional trained to assist businesses in the areas of information systems audit services, IT administration, systems and infrastructure lifecycle, information technology support, protection of information resources, and disaster recovery preparedness.

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    If your business does not require emergency remote help but expects to need assistance with your information system soon, you can conserve time and money and ensure that the appropriate IT skill will be ready when you require it by contacting a Progent sales agent and registering as a customer. For details, phone 800-993-9400 or email

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    Progent has been delivering SharePoint consulting services since the first product was published more than a a dozen years, and Progent has the breadth and depth of technical knowledge to help businesses of all sizes to plan and carry out a SharePoint Server 2013 deployment and create SharePoint Server 2013 applications that add significant business benefit to your IT investment. Progent's Microsoft-certified consulting team can assist your company to assess the risks and benefits of upgrading to SharePoint Server or SharePoint Online from earlier releases of SharePoint or from a different collaboration environment; determine whether an in-house, online or hybrid configuration is most sensible for your organization; and pick the right edition of SharePoint 2013 for your purposes. Progent offers comprehensive project management support or can assist in specific jobs related to your SharePoint 2013 deployment.

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    Small to middle size companies can now get all the advantages of Operations Manager 2007 and also have quick access to Progentís Microsoft Certified network consulting professionals. With Progent's economically priced network service programs, small and midsize organizations can choose a simple Microsoft System Center Operations Manager-based co-sourcing package with server monitoring, reporting, Help Desk and online service or a comprehensive 24x7 outsourcing package. Progent offers expertise in Operations Manager to provide small business information systems world-class reliability, protection, and performance.

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