Progent's Consulting, Help Desk, and Ticketing for IT Service Providers in Morgan Hill
Progent’s consulting services for network service organizations in Morgan Hill California allows your company to provide your customers Progent's consulting and Help Desk support under your company's own branding as a seamless supplement to your regular IT support group. These services can ease the way for you to grow your revenue, close gaps in your service portfolio, satisfy your clients, and increase your bottom line.
Progent’s nationwide roster of network infrastructure engineers, PC support specialists, IT admins, and data security professionals have worked as transparent supplements to the IT staffs of some of the country's biggest IT service businesses. Progent’s range of expertise enables you to add to the capabilities of your IT service business, and Progent’s transparency helps you promote and preserve your branding.
Progent is a network support firm with 20 years of experience delivering online consulting services to small and mid-size companies. Progent is a Microsoft Certified Partner and maintains one of the largest teams of Cisco CCIE network engineers of any private IT support company in the world. Progent has delivered online IT support and advanced consulting to clients in every state in the U.S. (Refer to testimonials from Progent's customers.)
Using Progent's Services Under Your Branding
Progent's consulting program for IT service organizations offers transparent resale to your customers of world-class IT services. Progent invoices you directly and performs under your direction to deliver your customers support services under your branding. In addition, Progent offers an affordable Off-hours Support Program for clients who require access to 24x7 technical support.
Help Desk Call Center and Ticketing for IT Service Providers
Ticketing systems are the enabling technology behind an effective service desk. But full-featured ticketing systems are not just expensive to license and staff, but also a hassle to configure and maintain. Small or niche IT service companies do not have the required resources. Progent's Service Desk and ticketing solution gives IT support organizations an affordable way to keep their company branding while providing their customers responsive desktop support backed by a best-of-breed ticketing platform and supplemented by rapid escalation to top-tier experts.
Features of Progent's Help Desk Call Center and Ticketing Solution for Network Service Providers
Progent's Call Center and ticketing solution for IT service firms takes advantage of Progent's investments in highly scalable ticketing technology, an online desktop support team, and a network of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing system exclusively or Progent can establish communications with your current ticketing system. The features offered with Progent's Help Desk and ticketing services allow you to expand your physical and virtual support workload, the diversity of technologies your firm can take on, the number of {geographies you can service, and your hours of availability.
Key features of Progent's Help Desk and ticketing program for IT service firms include:
Progent's Consulting for Network Service Providers
Progent's consulting expertise for IT service organizations allows you to act as a single source for virtually all IT expertise your clients may require. You can grow your staff and strategic IT skills steadily without being forced to turn down opportunities owing to a lack of expertise or the absence of bandwidth.
Important features of Progent's Reseller Program for IT Service Providers include:
Progent's Practice Areas for Morgan Hill, California Businesses
Progent's veteran team of certified consultants can provide Morgan Hill, California companies a wide range of remote technical guidance and debugging expertise. Practice areas covered under Progent's reseller program for IT service organizations include:
Learn More Details About Progent's Reseller Program for Network Service Providers in Morgan Hill, California For more information about Progent's consulting program for IT service firms in Morgan Hill, California, call 1-800-993-9400 or refer to Contact Progent.