Morgan Hill Consulting Experts for IT Service Providers
Transparent Short-Term Staff Expansion
Progent's Consulting, Help Desk, and Ticketing for IT Service Providers in Morgan Hill
Progent’s consulting services for network service organizations in Morgan Hill California allows your company to provide your customers Progent's consulting and Help Desk support under your company's own branding as a seamless supplement to your regular IT support group. These services can ease the way for you to grow your revenue, close gaps in your service portfolio, satisfy your clients, and increase your bottom line.
Progent’s nationwide roster of network infrastructure engineers, PC support specialists, IT admins, and data security professionals have worked as transparent supplements to the IT staffs of some of the country's biggest IT service businesses. Progent’s range of expertise enables you to add to the capabilities of your IT service business, and Progent’s transparency helps you promote and preserve your branding.
Progent is a network support firm with 20 years of experience delivering online consulting services to small and mid-size companies. Progent is a Microsoft Certified Partner and maintains one of the largest teams of Cisco CCIE network engineers of any private IT support company in the world. Progent has delivered online IT support and advanced consulting to clients in every state in the U.S. (Refer to testimonials from Progent's customers.)
Using Progent's Services Under Your Branding
Progent's consulting program for IT service organizations offers transparent resale to your customers of world-class IT services. Progent invoices you directly and performs under your direction to deliver your customers support services under your branding. In addition, Progent offers an affordable Off-hours Support Program for clients who require access to 24x7 technical support.
Help Desk Call Center and Ticketing for IT Service Providers
Ticketing systems are the enabling technology behind an effective service desk. But full-featured ticketing systems are not just expensive to license and staff, but also a hassle to configure and maintain. Small or niche IT service companies do not have the required resources. Progent's Service Desk and ticketing solution gives IT support organizations an affordable way to keep their company branding while providing their customers responsive desktop support backed by a best-of-breed ticketing platform and supplemented by rapid escalation to top-tier experts.
Features of Progent's Help Desk Call Center and Ticketing Solution for Network Service Providers
Progent's Call Center and ticketing solution for IT service firms takes advantage of Progent's investments in highly scalable ticketing technology, an online desktop support team, and a network of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing system exclusively or Progent can establish communications with your current ticketing system. The features offered with Progent's Help Desk and ticketing services allow you to expand your physical and virtual support workload, the diversity of technologies your firm can take on, the number of {geographies you can service, and your hours of availability.
Key features of Progent's Help Desk and ticketing program for IT service firms include:
- Progent's remote desktop support staff delivers Level 1 end user assistance with 1-hour service level agreement to begin work during standard business hours.
- Normal support hours are from 5am to 7pm Pacific Standard Time, five days a week.
- Extended support is offered at additional cost.
- Optional on-premises service in larger metros is available throughout the country at additional cost.
- You retain complete control of your clients and invoicing.
- Your customers enter service requests using your own branded web portal, a toll-free phone number, or by sending an email to your specified mailbox.
- Each end user request automatically becomes an open request in the ticket system.
- Service tickets can be monitored and modified online until they are closed.
- Optional escalation of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
Progent's Consulting for Network Service Providers
Progent's consulting expertise for IT service organizations allows you to act as a single source for virtually all IT expertise your clients may require. You can grow your staff and strategic IT skills steadily without being forced to turn down opportunities owing to a lack of expertise or the absence of bandwidth.
Important features of Progent's Reseller Program for IT Service Providers include:
- Transparent Support: Progent acts as a transparent extension of your internal support team, responding to your direction, and invoices you rather than your customer.
- By-the-Minute Billing: Progent bills by the minute to reign in expenses.
- Detailed Reporting: Progent uses an enterprise-class reporting system to make sure all services performed are fully described. This enables your IT support organization to transfer account assignments to in-house consultants once you have enough people and appropriate skill sets.
- Safely Grow Your Service Business: You can quickly and efficiently take on additional opportunities outside your main areas of expertise and open additional geographies without the risks involved with expanding your head count too quickly.
- Re-enforce Your Name: You can improve your positioning as a full-spectrum network service firm by delivering more services to more customers under your own company name.
- Add to Your Services Portfolio: Progent can provide world-class expertise in a broad array of technologies and can act as a dependable reservoir of skills for growing your IT service business.
- Rapid Escalation: With a large roster of senior consultants ready to help, Progent can escalate rapidly from Tier 1 to Tier 3 services so even the most challenging issues can be handled fast.
- Keep Your Clients Happy: Happy clients are loyal. By teaming with Progent, you can keep delivering solutions without ever forcing clients to seek help from other support firms.
- Online Support Experts: For two decades, Progent has delivered online network support from Call Center services to high-level consulting. Efficient remote support cuts costs and produces quick results.
- Major Certifications: Progent’s IT experts hold top certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other technology leaders. Progent's security and compliance consultants have earned advanced certifications including ISSAP, CISA, and CRISC. Learn more about Progent's technology certifications.
Progent's Practice Areas for Morgan Hill, California Businesses
Progent's veteran team of certified consultants can provide Morgan Hill, California companies a wide range of remote technical guidance and debugging expertise. Practice areas covered under Progent's reseller program for IT service organizations include:
- Exchange 2019 and 365 Exchange Online Consulting
- Exchange 2016 Integration
- Windows Server 2019 Migration
- Windows Server 2016 Integration
- Windows 10 Integration
- Windows 8.1 Migration
- SharePoint Integration
- SQL Server Migration
- AD Planning
- Office/Microsoft 365 Integration
- Microsoft Dynamics GP (Great Plains) Reporting
- Azure, AWS, Google Cloud Platform
- Online IT Troubleshooting
- Teleworker Support Services
- Cisco Network Infrastructure
- Juniper Networks Expertise
- Cisco Routers Consultants
- Cybersecurity Expertise
- Disaster Recovery Preparedness
- Penetration Testing
- Firewall Configuration
- Help Desk Services
- Desktop Support
- Colocation Center Solutions
- Operations Manager Monitoring
- Configuration Manager (SCCM) Expertise
- Microsoft Access Consulting
- Virtualization Automation
- Hyper-V Integration
- VMware vSphere and vCenter Configuration
- Citrix XenServer Integration
- Cisco Unified CM/CallManager
- Apple macOS and iPhone Support
- Smartphone Integration
- Apple iPhone Support
- Android Smartphone Integration
- Ransomware Defense and Recovery
- Data Backup/Restore Solutions
- Cisco VoIP Phones and Conferencing
- Skype for Business Help
- Microsoft Teams Planning and Deployment
- Wi-Fi Access Point Configuration
- Wi-Fi Site Assessments
Learn More Details About Progent's Reseller Program for Network Service Providers in Morgan Hill, California For more information about Progent's consulting program for IT service firms in Morgan Hill, California, call 1-800-993-9400 or refer to Contact Progent.
An index of content::
Hybrid Exchange Online and Exchange on-premises Onsite Technical Support
Office 365 hybrid solutions for Exchange Online Consulting
Microsoft supports seamless hybrid ecosystems that integrate Office 365 and local Exchange deployments. This permits you to have some mailboxes hosted at your physical datacenter or private cloud and other mailboxes resident on Office 365. Progent's Microsoft-certified consulting team can help you with any phase of designing, implementing and debugging your hybrid Exchange network. Progent's Exchange consultants can provide as-needed support to help you resolve challenging technical issues and also offer extensive project management outsourcing to make sure your hybrid Office 365 solution is successfully completed on schedule and within budget.
Microsoft Configuration Manager 2016 Computer Engineer
SCCM 2016 Mobile Device Management Remote Support Services
Configuration Manager 2016 automates application and device deployment across multiple sites, streamlines security and compliance settings control, keeps track of network resources, guards against corporate data leakage, provides health reporting, allows safe end-user self service, and offers a common point of control for administering multi-operating system networks running on-premises, cloud-centric, or hybrid deployment architectures. Progent's Microsoft-certified Configuration Manager 2016 consultants and Azure cloud integration experts can help you with any facet of designing, installing, operating and troubleshooting a System Center 2016 Configuration Manager deployment for local, cloud, or hybrid environments.
Windows Server 2003 Professionals
Windows Server 2003 Consulting Services
Progent's Microsoft-certified Windows Server 2003 engineers can provide computer support and expert consulting services for the complete family of Microsoft .NET Servers, Microsoft Windows Server 2003, and Microsoft Windows 2000 Server. Progent's Windows 2003 upgrade, configuration, update, and support offerings include system planning, deployment, project management, on-premises and off-site network support and troubleshooting, Help Desk services, CISM-certified security services, comprehensive outsourcing, and cost-effective co-sourcing.
Microsoft Certified Partner MS SQL 2008 Online Consulting
Top Rated Microsoft SQL 2008 Consultants
Progent's Microsoft-Premier SQL Server engineers offer an array of support services to help small companies to plan, implement, administer, and repair Microsoft SQL 2008 systems so that they get the maximum strategic advantage from this state-of-the-art database management platform. In addition, Progent offers consulting expertise for network infrastructure, company-wide security, and application development to optimize the business value of your information network.
Aironet 1500 Access Point Online Technical Support
Immediate Aironet Ruggedized APs Network Engineer
Progent's Cisco certified Wi-Fi consultants offer affordable online and onsite support for both end-of-life and modern 802.11ac Aironet wireless access points and Progent can help you to design and manage Wi-Fi environments that include indoor and outdoor/ruggedized Aironet access points.
Immediate IT Consulting Firm Cisco Network Management
24x7 Cisco Expert Network Management Information Technology Outsourcing Firm
Progent's Cisco-Certified network engineers can show you how to use Cisco's network management utilities along with a selection of specialized third-party products to build a complete network management strategy in order to keep your network running reliably, conserve expensive resources, guard your data, recover rapidly from device failure or deliberate attacks, and enable you to expand or repurpose network resources sensibly and affordably as your company grows.
CRISC Certified Risk and Information Systems Control Architect Consultancy
Engineer CRISC Certified Risk and Information Systems Control Manager
Progent offers the services of a CRISC-certified risk management expert to assist you to design and deploy an enterprise risk management solution based on leading practices identified by CRISC and crafted to match your company's risk appetite, business objectives, and IT budget.
Award Winning Cisco CCIE Online Technical Support Group
On Site service Cisco Access Point
Progent's Cisco-certified CCIE network consultants can help your business to set up, manage, upgrade and troubleshoot Cisco products. Progent offers Cisco, Meraki and Nexus switch consulting, ASA firewall consulting, Meraki and Aironet Wi-Fi access point expertise, Cisco IP phone consulting, and CUCM/CallManager software expertise.
NetApp Disaster Recovery Consulting
Consulting NetApp MetroCluster Design
Progent offers enterprise customers the services of a NetApp-certified consultant to deliver online or onsite expertise for NetApp's entire family of SAN storage products including ONTAP data management, MetroCluster, FlexPod cloud architecture, SnapMirror, SnapVauly continuous D2D backup, Virtual Storage Console for VMware, MultiStore for storage partitioning, OnCommand Unified Manager Core, plus NetApp's All-Flash, Hybrid Flash, V-Series and N-Series storage lines. Components of NetApp SAN solutions supported by Progent include SAN architecture, hybrid-cloud integration, virtualization, migrations, transparent updates, storage management, information assurance, disaster recovery, and remediation. Progent offers Level 3 support to assist you to resolve issues with NetApp SAN environments efficiently following best practices.
Service Reports Support
Integration Tracking Service Costs
Progent uses a sophisticated service reporting system that stores and organizes detailed documentation for all delivered support activities. Unlike some freelance consultants or small support organizations who provide minimal documentation or details of services done, each service provided by Progent is tracked by comprehensive documentation. Every Progent consultant has use of the support documentation sent by each consultant to every client. The practice of documenting and organizing support activity results in more effective support and eliminates a slew of typical problems such as when a service client is virtually held captive to a consultant who refuses to release vital service information.
Desktop Technology Onsite Support
Security Consulting Company Microsoft and Mac Desktop
Progent can deliver a broad array of cost-effective consulting and support services to help your company to deploy, configure, troubleshoot, and manage workstations and laptops powered by Microsoft Windows, macOS and OS X, or popular editions of Linux. Progent can provide onsite or online technical support for single machines or notebooks or work with you to design and carry out a large-scale rollout of new or revised OS platforms and business applications. Progent can also provide consultants and technicians to help you to prepare for and implement an office relocation or merger designed to cause minimal disruption of your business.
SCCM 2016 Reporting Remote Consulting
Specialist SCCM 2016 Distribution Point
Configuration Manager 2016 automates software provisioning across multiple sites, streamlines compliance settings management, keeps track of network assets, guards against corporate data leakage, provides health monitoring, allows secure end-user self service, and delivers a single control mechanism for managing multi-OS ecosystems based on on-premises, cloud, or hybrid deployment models. Progent's Microsoft-certified SCCM 2016 consultants and Microsoft Azure cloud experts can help businesses of any size with any aspect of designing, implementing, using and repairing a System Center 2016 Configuration Manager solution for local, cloud, or hybrid environments.
Microsoft Exchange Upgrade Troubleshooting
Exchange 2003 Specialist
Progent's Microsoft Premier engineers can provide expert support for major deployments of Microsoft Exchange 2007. Progent's experts can help you plan multi-location Exchange Server 2007 rollouts or upgrades and can provide local personnel to help large companies with deployments of Exchange Server 2007 in the or any region covered by Progent's consultants.
WLAN Site Survey Online Technical Support
Remote Wireless Site Survey Online Support
Progent's Wi-Fi site survey services make it easy to design, deploy and debug a Wi-Fi network optimized for your environment, providing your business a WLAN that has the reception, performance, density, QoS, data protection, and roaming capability your business requires. Wi-Fi survey services from Progent include online predictive analysis for planning a Wi-Fi network and on-premises site survey services for validating, optimizing, and debugging a functioning wireless LAN.
System Center Operations Manager Technical Consultant
Microsoft Operations Manager Remote Support
Progent's Microsoft-certified consultants have more than 10 years of background designing, deploying, enhancing and troubleshooting System Center Operations Manager environments and offer organizations of all sizes advanced remote or on-premises consulting support for Microsoft SCOM 2012. Progent can assist you to plan a topology for System Center 2012 Operations Manager servers that delivers the performance and availability required to monitor your IT resources efficiently, whether your infrastructure are onsite, in the cloud, or a hybrid environment. Progent's SCOM consultants can also assist you to install and customize Microsoft SCOM 2012 management packs according to best practices for tracking network fabric and both Microsoft and third-party applications and services. In addition, Progent can provide fast remote or onsite troubleshooting to help you to fix serious problems uncovered by Microsoft SCOM 2012.
MCSE Expert Certified Computer Engineer SharePoint Portal Server
Windows SharePoint Services Online Troubleshooting
Progent’s Microsoft-certified experts offer companies of any size consulting, technical support, and application development expertise for SharePoint and SharePoint Online. Microsoft SharePoint is an advanced platform that utilizes web-based technology for efficiently coordinating people, groups and data. SharePoint Server provides a central spot for your employees or customers to connect to, organize, distribute and interact with relevant data, documents, and applications and to interact with other people. Microsoft SharePoint allows faster and better decisions, more effective sharing across teams and more economical business processes. Windows SharePoint Services join employees, clients, workgroups and major tasks with the knowledge they’ve created in a way that makes data convenient to locate, download and re-use. Progent's SharePoint experts can help your organization to manage your existing SharePoint ecosystem or migrate to the current release of SharePoint.
Cisco VoIP Server Installation
Cisco Firewall Support Outsourcing Services
Progent can provide rapid online access to Cisco CCIE network infrastructure experts. Progent's CCIE experts can connect to your network using advanced remote support utilities to provide fast and affordable troubleshooting and remediation of urgent network issues.
Online Consulting wireless IP phones and Cisco Unified Communications Manager
wireless IP phone security Support and Integration
Cisco's wireless VoIP phones are hardened wireless devices designed for professionals who are mobile within campus, warehouse, retail or other venues where IT management requires user endpoints that offer more administrative control, data security and durability than is possible with the BYOD (Bring-Your-Own-Device) style of mobile collaboration. Successful integration of Cisco's wireless IP phones usually requires that IT teams set up and optimize numerous key pieces of your wireless environment such as APs, switches, Cisco wireless LAN controllers, and network management tools. Progent's certified consultants can provide remote and onsite support to help you create and manage a Cisco wireless IP phone solution by delivering services that can range from debugging the configuration of an IP phone or AP to offering comprehensive project management outsourcing or co-sourcing services for modernizing the wireless architecture of an entire campus.
Consultants Virtualization
Mission Critical IT Applications Consulting Services
Server growth puts pressure on IT budgets and management resources. Server reduction via a virtual architecture offers lower total cost of ownership of hardware and quicker return on investment, more efficient utilization of physical computers, simplified operations, enhanced system availability, and easier management. Typical uses for virtual machines include resource consolidation, low-cost platforms for mission-critical legacy software based on obsolete operating systems, and inexpensive quarantine of software development or evaluation environments from production systems.
IT Consultant Multi-site
Troubleshooting Project Planning
For large businesses, Progent can leverage internal IT groups by offering extensive experience in supporting key Microsoft and Cisco products. Progent's certified experts offer Enterprise Active Directory consulting, Exchange Server 2010 integration, SharePoint expertise, and Microsoft SQL Server consulting. For the national or global businesses with branches, Progent can perform as a seamless nearby extension of corporate network management. Progent’s enterprise support services include corporate-wide security, remote branch office support, system design, Sarbanes Oxley conformance, project management, and world-class support for multiple location office environments based on Enterprise Windows 2003. Progent can offer on-site engineers and technicians to assist with a site move or branch move, or a network designer to help with setting up or utilizing an Internet Data Center or co-location site.
Consulting Services Server Management
Server Virtualization Support Services
With virtual servers, businesses are able to operate multiple virtual servers on one physical server. Virtual server technology enables businesses to gain all the advantages of server segmentation, but without the costs that goes with buying extra server hardware. Virtual servers are also the critical technology behind private clouds, which offer major benefits such as reducing the costs of capital equipment, facilities, and administration while improving information security, system reliability, and recoverability. Other important server management technologies include network monitoring utilities, Microsoft WSUS, and remote system management hardware. Progent's certified server management consultants can assist you in all aspects of server virtualization and administration to allow your business to cut costs and conserve time.
Expert Microsoft Certified Consulting System Center 2012 Configuration Manager
SCCM 2012 Mobile Device Management Help and Support
Progent's Microsoft-certified consultants can help your business to plan for, deploy, and administer System Center 2012 R2 Configuration Manager (SCCM 2012). Progent can help you to upgrade smoothly to SCCM 2012 from an older device management solution or assist you to modify your existing SCCM 2012 ecosystem to accommodate your changing IT needs. Also, Progent can assist you to create an infrastructure that extracts the most value from SCCM 2012 by providing expertise with related Microsoft platforms such as Active Directory Domain Services, Microsoft SQL Server and SQL Server Reporting Services, and Internet Information Services.
24-7 Outsourcing SQL Server 2014 and Hyper-V
Integration Services SQL Server 2014 Cardinality Estimation
SQL Server 2014 incorporates major enhancements in key areas such as speed, availability, compliance, and cloud integration. SQL Server 2014 is the first release of SQL Server that incorporates in-memory capability that works seamlessly with all workloads including OLTP, data warehousing, and business analytics. Progent's Microsoft-certified SQL Server 2014 consultants can provide cost-effective online and on-premises services such as planning, configuration, management, remediation, and software development expertise to enable businesses of any size to achieve fast return from their SQL Server 2014 investment.
Professional IT Training
Expert Training Specialists
Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching clients to resolve technical issues that are within their comfort zone, Progent is able to focus on providing high-value skills where Progent faces few competitors. Small companies who work with familiar freelance consultants or who maintain internal IT staffs benefit when Progent transfers information about new technology and tested methodologies to make their networks more robust, protected, and productive.
After Hours Ubiquiti WiFi Engineer
Ubiquiti switch Consultant Services
Progent offers fast access to the expertise of seasoned Wi-Fi consultants who can help organizations to determine the benefits of Ubiquiti UniFi Wi-Fi access points for your company and help you to plan, install, maintain, and troubleshoot your UniFi wireless network. Progent can also conduct a wireless site survey to assist you to select, configure, and position UniFi Wi-Fi access points for optimal coverage and throughput.
Technical Support Windows, Linux, UNIX, Solaris
Windows and Linux Support and Help
If your office computer system combines Linux technology technology with Microsoft Windows, Progent can show you how to incorporate your servers into a cohesive network that permits all your operating systems to run side by side for easy administration, seamless dataflow, high availability, enhanced throughput, and strong protection. Progent's Linux and Microsoft Windows integration support offerings feature IT infrastructure integration and support, consulting for Windows services for UNIX, online server monitoring and management, online network help and repair, in-person technical support, and Help Desk Call Center services.
Call Desk for Telecommuters IT Consultant
Work at Home Consultant
Progent has 20 years of experience helping small and medium-size businesses to plan, install, tune, manage, and debug information networks that support an at-home workforce.
Work at Home Endpoint Management Remote Consulting
Offsite Employees Endpoint Management Computer Consultant
Progent can help small and medium-size businesses to configure unified endpoint management solutions for administering endpoint devices used by teleworkers.
CRM Onsite Technical Support
Microsoft Dynamics CRM Consulting
Microsoft Dynamics Customer Relationship Management helps mid-market businesses build profitable customer relationships. Integrated Sales and Customer Service modules enable employees to share information to help improve sales success and offer consistent, efficient customer service. Progent can configure the optimal network environment, including mobile wireless access, to support Microsoft CRM, and Progent's Experts Team can supply your company with a certified MSCRM consultant who can show you how to integrate Microsoft Dynamics CRM with your sales or customer support data.
24-Hour Small Office Outsourcing Technology
Small Business Integration Consultants
Progent's Microsoft and Cisco premier network engineers offer expert support for a broad array of products and technologies and can deliver that expertise remotely anywhere in the U.S. or onsite in select cities across the United States and anywhere in California. Progent provides remote support for information systems powered by Microsoft Windows, UNIX, Linux, Sun Solaris, or Apple macOS and OS X, or for environments that incorporate a combination of Windows and UNIX-family platforms. Progent also can provide access to the help of Cisco CCIE infrastructure specialists for complex network problems, plus the assistance of CISA and CISM-accredited security consultants to assist with high-level security planning and troubleshooting. Progent has delivered remote network support to companies in all 50 states in the United States.
24-7 SCCM 2012 Mobile Device Management Technical Support
24-7 Online Troubleshooting SCCM 2012 Asset Management
Progent can assist you to plan for, implement, and operate Microsoft System Center 2012 R2 Configuration Manager (SCCM 2012). Progent can assist you to migrate efficiently to SCCM 2012 from an older device and application management solution or assist you to modify your current SCCM 2012 ecosystem to accommodate your changing business needs. Also, Progent can assist you to create an infrastructure that takes full advantage of SCCM 2012 by delivering advanced consulting support for related Microsoft technologies including ADDS, SQL SSRS, and Internet Information Services (IIS).
Word IT Consultant
Microsoft ERP Technical Consultant
Progent's application experts can provide in-depth consulting, software programming, integration help, and online training for popular applications covering vital areas including ERP and MRP, financials, management analytics, web commerce application development, and the MS Office suite of business productivity solutions. As a Microsoft Partner with decades of background providing high-level consulting and troubleshooting support online, Progent can help small businesses throughout the U.S. to eliminate the time and expense related to travel and on-premises visits without compromising the effectiveness of technical support.
