Progent's Consulting, Help Desk, and Ticketing for IT Service Providers in Morgan Hill
ProgentProgentís consulting services for network service organizations in Morgan Hill California allows your company to provide your customers Progent's consulting and Help Desk support under your company's own branding as a seamless supplement to your regular IT support group. These services can ease the way for you to grow your revenue, close gaps in your service portfolio, satisfy your clients, and increase your bottom line.

Progentís nationwide roster of network infrastructure engineers, PC support specialists, IT admins, and data security professionals have worked as transparent supplements to the IT staffs of some of the country's biggest IT service businesses. Progentís range of expertise enables you to add to the capabilities of your IT service business, and Progentís transparency helps you promote and preserve your branding.

Progent is a network support firm with 20 years of experience delivering online consulting services to small and mid-size companies. Progent is a Microsoft Certified Partner and maintains one of the largest teams of Cisco CCIE network engineers of any private IT support company in the world. Progent has delivered online IT support and advanced consulting to clients in every state in the U.S. (Refer to testimonials from Progent's customers.)

Using Progent's Services Under Your Branding
Progent's consulting program for IT service organizations offers transparent resale to your customers of world-class IT services. Progent invoices you directly and performs under your direction to deliver your customers support services under your branding. In addition, Progent offers an affordable Off-hours Support Program for clients who require access to 24x7 technical support.

Help Desk Call Center and Ticketing for IT Service Providers
Ticketing systems are the enabling technology behind an effective service desk. But full-featured ticketing systems are not just expensive to license and staff, but also a hassle to configure and maintain. Small or niche IT service companies do not have the required resources. Progent's Service Desk and ticketing solution gives IT support organizations an affordable way to keep their company branding while providing their customers responsive desktop support backed by a best-of-breed ticketing platform and supplemented by rapid escalation to top-tier experts.

Features of Progent's Help Desk Call Center and Ticketing Solution for Network Service Providers
Progent's Call Center and ticketing solution for IT service firms takes advantage of Progent's investments in highly scalable ticketing technology, an online desktop support team, and a network of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing system exclusively or Progent can establish communications with your current ticketing system. The features offered with Progent's Help Desk and ticketing services allow you to expand your physical and virtual support workload, the diversity of technologies your firm can take on, the number of {geographies you can service, and your hours of availability.

Key features of Progent's Help Desk and ticketing program for IT service firms include:

  • Progent's remote desktop support staff delivers Level 1 end user assistance with 1-hour service level agreement to begin work during standard business hours.
  • Normal support hours are from 5am to 7pm Pacific Standard Time, five days a week.
  • Extended support is offered at additional cost.
  • Optional on-premises service in larger metros is available throughout the country at additional cost.
  • You retain complete control of your clients and invoicing.
  • Your customers enter service requests using your own branded web portal, a toll-free phone number, or by sending an email to your specified mailbox.
  • Each end user request automatically becomes an open request in the ticket system.
  • Service tickets can be monitored and modified online until they are closed.
  • Optional escalation of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
To see more information on Progent's Service Desk and ticketing program, visit Help Desk and ticketing services for small businesses.

Progent's Consulting for Network Service Providers
Progent's consulting expertise for IT service organizations allows you to act as a single source for virtually all IT expertise your clients may require. You can grow your staff and strategic IT skills steadily without being forced to turn down opportunities owing to a lack of expertise or the absence of bandwidth.

Important features of Progent's Reseller Program for IT Service Providers include:

  • Transparent Support: Progent acts as a transparent extension of your internal support team, responding to your direction, and invoices you rather than your customer.
  • By-the-Minute Billing: Progent bills by the minute to reign in expenses.
  • Detailed Reporting: Progent uses an enterprise-class reporting system to make sure all services performed are fully described. This enables your IT support organization to transfer account assignments to in-house consultants once you have enough people and appropriate skill sets.
Major advantages of Progent's Reseller Program for Network Service Firms include:
  • Safely Grow Your Service Business: You can quickly and efficiently take on additional opportunities outside your main areas of expertise and open additional geographies without the risks involved with expanding your head count too quickly.
  • Re-enforce Your Name: You can improve your positioning as a full-spectrum network service firm by delivering more services to more customers under your own company name.
  • Add to Your Services Portfolio: Progent can provide world-class expertise in a broad array of technologies and can act as a dependable reservoir of skills for growing your IT service business.
  • Rapid Escalation: With a large roster of senior consultants ready to help, Progent can escalate rapidly from Tier 1 to Tier 3 services so even the most challenging issues can be handled fast.
  • Keep Your Clients Happy: Happy clients are loyal. By teaming with Progent, you can keep delivering solutions without ever forcing clients to seek help from other support firms.
  • Online Support Experts: For two decades, Progent has delivered online network support from Call Center services to high-level consulting. Efficient remote support cuts costs and produces quick results.
  • Major Certifications: Progentís IT experts hold top certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other technology leaders. Progent's security and compliance consultants have earned advanced certifications including ISSAP, CISA, and CRISC. Learn more about Progent's technology certifications.
For a printable PDF datasheet about Progent's program for providing Progent's IT services under your own name, download Progent's Reseller Program for IT Service Providers.

Progent's Practice Areas for Morgan Hill, California Businesses
Progent's veteran team of certified consultants can provide Morgan Hill, California companies a wide range of remote technical guidance and debugging expertise. Practice areas covered under Progent's reseller program for IT service organizations include:

Learn More Details About Progent's Reseller Program for Network Service Providers in Morgan Hill, California
For more information about Progent's consulting program for IT service firms in Morgan Hill, California, call 1-800-993-9400 or refer to Contact Progent.