Immediate Remote Help for Morgan Hill California Networks
Urgent Remote Help for Morgan Hill NetworksFor businesses located in Morgan Hill California, Progent offers remote support for networks powered by Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier consulting experts have provided online support to companies in every state in the United States. (See testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-qualified engineers to handle challenging infrastructure issues, plus the services of CISSP-qualified security experts to help with advanced security architecture and diagnostic jobs.

Progent's online technical support experts offer exceptional leverage due to the fact that they possess the practical background and are equipped with the advanced technology needed to solve the majority of network problems quickly. This lowers immediate costs since solutions require minimal chargeable minutes. Remote support also eliminates the cost of dispatching a consultant to your location. Your organization benefits even more in incidental expenses by reducing or avoiding network downtime and related losses stemming from business disruption, upset customers and vendors, idle workers, and de-focused executives. Progent's extensive online technical support expertise is particularly helpful in environments that depend on public clouds for critical network infrastructure or software such as Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises support may not be useful.

Progent's billing policy for remote help is designed to stretch your IT service dollar. Progent charges by the minute for phone assistance, so you are charged exclusively for the services that you actually get. Unlike many online support organizations, Progent requires no initialization surcharge or minimum fees. Progent's one-minute billing unit and clean policy for pricing eliminate scenarios where speedy. minor fixes manage to end up as large tabs. Progent's skill at dealing with problems efficiently means you saves cash.

Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has fine tuned a collection of customized tools and field-proven processes which allow the maximum degree of effectiveness for remote technical support and troubleshooting for IT networks of any size. Progent provides protected VPN support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity permits the engineers of Progent's Technical Response Center to access your network without breaching system security.

Progent's powerful technical support database system maintains comprehensive records describing all support that Progent's customers have been provided. Progent's staff service personnel have access to the history of assistance delivered to every Progent customer by every Progent engineer. This database of issues and solutions is stored as a quickly retrievable internal knowledge base that permits Progent's online support engineers to share their knowledge with the whole team to ensure that the quality of Progent's support services improves daily. Progent's extensive list of certifications and working relationships with key vendors such as Cisco and Microsoft make available other vast technical support knowledge bases and allow priority response from vendors' in-house product engineers so Progent's remote service experts can determine optimal resolutions in the least time.

Online technical services offered by Progent to customers in Morgan Hill California include:

ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent offers a family of affordable, flat-rate services designed to enable small and mid-size businesses to benefit from the same best-of-breed IT solutions used by some of the industry's leading enterprises. The ProSight suite of IT management outsourcing services covers all key facets of information technology including email protection, security and compliance, automated backup and disaster recovery, network infrastructure monitoring and management, virtual server hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior-based analysis tools to defend endpoints and physical and virtual servers against new malware attacks like ransomware and file-less exploits, which easily escape traditional signature-matching anti-virus tools. ProSight ASM protects local and cloud-based resources and offers a single platform to automate the complete malware attack lifecycle including blocking, detection, mitigation, remediation, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver affordable in-depth protection for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to security assaults from all vectors. ProSight ESP offers two-way firewall protection, penetration alerts, endpoint control, and web filtering through leading-edge technologies incorporated within one agent accessible from a single control. Progent's security and virtualization experts can assist you to design and implement a ProSight ESP deployment that addresses your organization's specific needs and that helps you achieve and demonstrate compliance with government and industry data security regulations. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for urgent action. Progent's consultants can also help you to install and test a backup and disaster recovery system like ProSight Data Protection Services so you can recover quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables rapid recovery of vital files, apps and virtual machines that have become lost or damaged as a result of hardware breakdowns, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's cloud backup specialists can provide advanced support to set up ProSight DPS to be compliant with regulatory requirements like HIPAA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to restore your business-critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top data security vendors to deliver centralized control and comprehensive security for all your email traffic. The hybrid structure of Progent's Email Guard integrates a Cloud Protection Layer with a local gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. The Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of threats from reaching your security perimeter. This decreases your vulnerability to inbound threats and conserves network bandwidth and storage space. Email Guard's onsite gateway device adds a deeper layer of analysis for inbound email. For outbound email, the on-premises gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The on-premises gateway can also help Exchange Server to monitor and safeguard internal email traffic that stays within your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to diagram, monitor, optimize and troubleshoot their connectivity hardware such as switches, firewalls, and load balancers plus servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always current, captures and manages the configuration of virtually all devices on your network, monitors performance, and sends notices when potential issues are detected. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can knock hours off ordinary tasks like network mapping, reconfiguring your network, locating devices that require important updates, or isolating performance issues. Learn more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management techniques to keep your network operating efficiently by tracking the state of vital assets that drive your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your specified IT management personnel and your Progent engineering consultant so that all potential issues can be resolved before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual host configured and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the apps. Because the system is virtualized, it can be moved easily to a different hosting environment without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and safeguard information related to your network infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be warned about impending expirations of SSL certificates or warranties. By updating and managing your IT documentation, you can save up to half of time wasted searching for critical information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether youíre planning improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size organizations to get an unbiased assessment of the overall health of their network. Powered by a selection of the top remote monitoring and management platforms available, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits help you see how well the deployment of your essential infrastructure devices conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits such as a more manageable Active Directory (AD) system. Both versions also come with one year of cutting-edge remote network monitoring and management. Advantages can include lower-cost network management, better compliance with data security regulations, more efficient utilization of network assets, faster problem resolution, more reliable backup and recovery, and increased uptime. See more information about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a phone discussion with a Progent information assurance consultant. The fact-finding interview is designed to help evaluate your organization's preparedness to stop or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information concerning your existing antivirus tools and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow industry best practices to deploy a cost-effective security and backup environment that aligns with your business requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report.

Additional Support Services Available from Progent
Progent can provide the skills of seasoned remote consulting experts for special IT projects. Billing charges for longer-term consulting projects are determined according to the qualifications of the engineers assigned. Progent's background in these special fields of computer technology enables clients to complete critical initiatives economically and on schedule. Progent's project-based remote engineering services include:

  • Call Center Expertise
    Progent's Help Desk Call Center service offerings for organizations with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Help Desk Call Center services, co-managed Helpdesk support services, and Call Center consulting. Progent's Standard Help Desk Services offer small businesses a complete service desk solution that manages all aspects of online Level 1 desktop technical support from initial requests through ticketing, remote desktop control, progress tracking, problem resolution, and reporting. Progent provides call desk services at a substantial discount off Progent's regular desktop support rates, and Progent can provide the additional option of rapid as-needed escalation to subject matter experts to handle challenging issues.

    Progent's Help Desk consulting services can support you in establishing an effective new Help Desk Call Center or improving your established organization, identifying or customizing Help Desk Call Center application software to handle the particular requirements of your business, or adding temporary phone support staff to supplement your existing Help Desk Call Center group during unusually busy scenarios like software migrations, mass upgrades, or installing brand new applications.

    Progent's Help Desk team of veteran information technology consultants gives your customers in Morgan Hill California quick assistance from an efficient support group with years of background delivering telephone-based consulting and remote troubleshooting for IT systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's concentration is to earn the Help Desk Call Center the reputation as a crucial contributor to company performance, and Progent's aim is to resolve rather than merely annotate network problems.

  • Applications Support: Education, Custom Development, and Problem Solving
    Progent's Applications Experts staff can supply online advanced consulting expertise and training in specific business application fields including Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, custom development, and training for familiar Microsoft applications such as CRM, Project, Microsoft Office 365 Word, and Office 365 Excel. For more information about Progent's consulting, custom development, and training offerings, refer to Progent's Applications Experts Services.

  • Unified and Automated Administration of Hybrid Cloud Environments
    System Center 2016 unifies and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2016 servers, Windows 10; seamless management of heterogeneous networks that include Linux, Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced remote and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to design and configure a new deployment of System Center 2016, extend or tune your current one, upgrade efficiently from an earlier version of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent offers businesses in Morgan Hill California remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager support. Progent can adapt SCOM to fit your environment so your IT support is proactive and automated. By detecting potential trouble spots before they evolve into full-scale emergencies, remote monitoring can minimize inconvenient and expensive service crises. Progent can also assist with system monitoring products like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft networks, or networks based on multiple platforms.
How Your Morgan Hill Company Can Contact Progent's Remote Service Professionals
To get in touch with Progent about emergency online expertise with Microsoft, Apple macOS and OS X, or Linux networks, go to Progent's Emergency Phone-Based Help, phone 1-800-993-9400, or refer to Contact Progent. For companies and new businesses in Morgan Hill California, Progent's online computer support engineers can deliver expert and affordable IT help the instant your organization has to have it. More than a decade of offering remote repair services has earned Microsoft Partner certification for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting capability and to fine tune online access technology to fix IT problems rapidly while eliminating the expense and lost time associated with on-premises service calls.

Even if your Morgan Hill office works with a regular freelance support technician or maintains an in-house organization that know how to handle typical computer problems, Progentís Microsoft and Cisco certified consultants can still offer an easy and transparent remote extension of your local resources in cases when your regular service personnel either don't have the bandwidth or the experience to solve unexpected system emergencies or especially complicated integration problems.

Benefits of Progent's IT Support for Organizations in Morgan Hill California
Progent's online support services enable your Morgan Hill organization to enjoy the benefits of immediate, world-class network support without the expense of managing a full-time IT organization. Your network will derive greater strategic worth by being increasingly reliable, efficient, and secure. Advantages to your company include:

  • Convenient virtual extension of your on-site IT resources
    For most organizations in Morgan Hill California, local computer support resources, whether represented by outside consultants or an in-house IT staff, can solve the majority of network issues. However, serious problems can strike when local resources are overstretched or absent, and some problems may stem from technology that is unfamiliar to your onsite support technicians. In these situations, Progent's on-call service experts provide an easy, quick, and budget-friendly solution to augment your local help and to pass on useful knowledge to improve your capability to resolve future issues locally.

  • Reduced Reliance on Individual Service Providers
    For network maintenance, smaller offices commonly depend on individual freelance consultants. While independent service people carry less internal costs than larger support companies and can afford to charge marginally less, they are often stretched too thin, making it hard to respond quickly to crisis situations. If an independent consultant is busy with another client, ill, on a trip, or in training, the lack of reserve help may force your business to go without help during an emergency. As your company grows, system downtime and problems with critical software are more costly. The money you thought you were conserving on an independent can be consumed quickly by lost productivity. Progent provides a reliable source of reserve service experts to make sure your network stays available.

  • Build a Solid Basis for Smooth Growth
    Companies typically start with an information architecture created on a modest budget. Lacking a strong infrastructure, slap-dash fixes can get thrown onto an unstable foundation. When a company grows, stability and scalability problems can hinder the productivity of the business. Such badly built environments need careful assessment, intelligent strategic planning, and broad-based IT expertise to upgrade to a network architecture that can offer the stable foundation to handle critical business demands and ease future growth.

  • Interact with Solution Providers Rather Than Product Resellers
    Smaller businesses require guidance and technical education to negotiate an ever more complex array of technology options available for accelerating business growth and enhancing efficiency. Businesses do not need a computer consultant who is motivated to resell a specific vendor's products. Network support and product selling can result in a situation where the recommended solution is built around a profitable technology instead of the genuine needs of a client. Progent eliminates these conflicts of interest by selling just services rather than products. This allows Progent to align IT consulting with the best needs of clients.

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner support company and Progent's head count, range of IT expertise, refined remote support tools, and familiarity with enterprise networking enable offices to avoid the pitfalls of excessive reliance on smaller service firms, independent freelance service providers, or limited internal IT help.

Progent stands out by providing:

How Does Our Company Begin Getting Online Technical Help from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, visit Immediate Online Support.



An index of content::

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    To provide cost-effective network services for small companies, Progent offers full-service IT outsourcing packages that offer small companies fast access to technical help without forcing you to hire, train, and maintain an expensive in-house computer support team. Progentís IT outsourcing packages offer you an economical alternative for creating a protected and reliable system for your favorite Microsoft Windows office productivity products including Office XP and Office 2003.

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    Progent's Microsoft and Cisco premier computer consultants can provide advanced help with a broad array of products and technologies and can deliver that assistance online nationwide or onsite in major cities throughout the United States and anywhere in . Progent offers remote help for networks based on Windows, UNIX, Linux, Solaris, or Apple ac, or for environments that include a combination of Microsoft and UNIX-based platforms. Progent also can provide access to the help of Cisco CCIE infrastructure specialists for the toughest connectivity issues, plus the support of CISSP and CISM-qualified security engineers to assist with high-level security design and problem solving. Progent has delivered online troubleshooting to companies in all 50 states in the United States.

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    Progent's Juniper Networks-certified NetScreen consultants can help you to configure and integrate NetScreen 5200 and 5400 routers, upgrade from older NetScreen products to the latest Juniper products, and troubleshoot infrastructure issues in Juniper-only or mixed-technology systems.

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  • ProSight Private Cloud Hosting Services Consultants
    ProSight Hosting for Virtual Servers Technology Professional

    Progent's ProSight Virtual Hosting outsourcing offers complete hosting of a small or mid-size company's production servers in an environment that gives the highest level of dependability and scalability and is in addition simple to migrate to another host. ProSight Virtual Hosting options are based on mature virtualization platforms that allow small businesses with multi- platform environments to economize significantly on the costs of capital investments, infrastructure maintenance, and IT management while benefiting from enterprise-class fault tolerance and an unprecedented degree of vendor independence.

  • Apple iPhone Support and Help Apple iPhone Remote Support Services

  • SQL 2008 Analysis Services Services
    Microsoft Certified Expert MS SQL 2008 IT Consulting

    Progent's Microsoft-Certified SQL Server consultants can provide an array of support services to help small businesses to design, install, manage, and troubleshoot Microsoft SQL Server 2008 systems in order to gain the maximum business advantage from this state-of-the-art relational database platform. Also, Progent offers expertise for network infrastructure, enterprise-wide protection, and application programming to optimize the strategic benefit of your SQL Server 2008 investment.

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    With Cisco Catalyst switches for small and medium-sized businesses, Cisco allows companies to realize all the advantages of adding intelligent services into their networks. Cisco's Catalyst switch technology makes it possible to enable features that make your network infrastructure highly available to accommodate real-time requirements, scalable to support future growth, secure enough to protect restricted information, and capable of differentiating and controlling all traffic to streamline network performance. Progent's Cisco certified engineers can help you pick out and deploy Cisco Catalyst switches appropriate for your business. Also, Progent's CISA certified security consultants can help you develop a strategic security plan and set up Catalyst switches so they powerfully enforce your security strategy. Catalyst switches that Progent provides expertise for include Cisco's Catalyst Express 500 switches, Catalyst 3750 switches, Catalyst 4500 switches, and Cisco Catalyst 6500 switches.

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    SCVMM Migration Network Consulting

    Progent can help organizations of all sizes to follow leading practices to configure System Center 2012 Virtual Machine Manager hosts, networking, storage systems, and library resources; design, integrate, and administer private clouds, VMs, and services in SCVMM 2012; and combine SCVMM with System Center 2012 Operations Manager for comprehensive monitoring and reporting. Progent can help your business to move from an older version of System Center Virtual Machine Manager or from a third-party virtualization management system, and Progent can show you how you to enhance and repair your current SCVMM environment to make sure you realize the highest possible return on investment.

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