Fast and Affordable Remote Help for Morgan Hill California Networks
Urgent Phone Technical Support for Morgan Hill SystemsFor companies in Morgan Hill California, Progent offers remote support for computer systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified professionals have provided online support to businesses in all 50 states in the U.S. (Refer to recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE-qualified engineers to help with challenging networking problems, as well as the assistance of CISSP-certified cybersecurity consultants to handle high-level security architecture and troubleshooting jobs.

Progent's remote technical support engineers offer exceptional leverage because they possess the practical background and are equipped with the sophisticated technology required to resolve the majority of network problems rapidly. Efficient support reduces direct costs since solutions accumulate minimal chargeable minutes. Remote help also avoids the cost of dispatching a consultant to your site. Your company benefits additionally in incidental costs by reducing or avoiding network outages and related losses due to business disruption, disgruntled clients, unproductive workers, and de-focused management. Progent's advanced remote consulting know-how is particularly important for businesses that rely on public clouds for vital infrastructure or software like Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where on-premises IT support may not be an alternative.

Progent's pricing policy for remote help is designed to leverage your network support investment. Progent charges per minute for phone assistance, so you owe just for the services that you actually get. In contrast to typical remote service organizations, Progent requires no initialization charge or minimum job duration. Progent's one-minute billing unit and clean policy for billing eliminate situations where speedy. minor solutions manage to end up as major bills. Progent's skill at disposing of problems quickly means your business saves money.

Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has fine tuned an array of customized technologies and field-tested processes which allow the maximum degree of effectiveness for remote help and repair for computer systems of all sizes. Progent offers secure VPN support for VPN gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access permits the experts of Progent's online support team to access your computer system remotely without breaching system security.

Progent's proven customer support database system stores detailed records describing the service that Progent's clients have received. Progent's authorized service personnel have the benefit of the history of services delivered to every client by any engineer. This history of anomalies and responses is organized as a readily accessible proprietary knowledge base that allows Progent's remote technical engineers to communicate their knowledge with the whole team to ensure that the value of Progent's support improves daily. Progent's advanced accreditations and working associations with important technology companies including Cisco and Microsoft open up other extensive technical support databases and permit fast response from vendors' internal support staff so Progent's remote service experts are able to find the most efficient resolutions promptly.

Online services offered by Progent to customers in Morgan Hill California include:

Progent's ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent offers a selection of budget-friendly, flat-rate managed services designed to allow small and medium-size organizations to utilize the same cutting-edge IT solutions used by many of the industry's leading corporations. The ProSight portfolio of network management outsourcing services covers all critical areas of modern networking such as email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure management, virtual server hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior-based analysis technology to guard endpoints and physical and virtual servers against new malware assaults like ransomware and file-less exploits, which routinely evade traditional signature-matching anti-virus products. ProSight ASM safeguards on-premises and cloud-based resources and offers a unified platform to address the entire malware attack progression including filtering, identification, mitigation, remediation, and forensics. Top features include single-click rollback using Windows VSS and automatic network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services offer economical multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, endpoint management, and web filtering via leading-edge tools packaged within one agent accessible from a single console. Progent's security and virtualization experts can assist you to design and configure a ProSight ESP deployment that meets your company's unique requirements and that helps you prove compliance with legal and industry information protection standards. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require immediate attention. Progent's consultants can also assist you to set up and test a backup and disaster recovery solution like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized organizations a low cost and fully managed service for secure backup/disaster recovery. Available at a fixed monthly cost, ProSight DPS automates and monitors your backup activities and allows fast restoration of vital files, applications and virtual machines that have become lost or corrupted as a result of component breakdowns, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery consultants can provide world-class expertise to set up ProSight DPS to be compliant with regulatory standards such as HIPAA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to restore your business-critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading data security companies to deliver centralized management and comprehensive protection for your email traffic. The hybrid architecture of Email Guard integrates a Cloud Protection Layer with an on-premises security gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter acts as a first line of defense and keeps the vast majority of unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound attacks and conserves network bandwidth and storage. Email Guard's onsite gateway appliance adds a further level of inspection for incoming email. For outgoing email, the local gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also help Exchange Server to track and protect internal email traffic that originates and ends within your corporate firewall. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to map out, monitor, enhance and debug their networking appliances like routers and switches, firewalls, and access points plus servers, printers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are always current, copies and displays the configuration information of virtually all devices on your network, monitors performance, and generates notices when potential issues are discovered. By automating tedious network management activities, WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, locating devices that require important software patches, or resolving performance issues. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your network operating at peak levels by tracking the state of critical computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your designated IT management personnel and your Progent consultant so all potential problems can be resolved before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure Tier III data center on a fast virtual machine host configured and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the apps. Since the environment is virtualized, it can be ported easily to a different hosting environment without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and protect data about your IT infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be alerted automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your network documentation, you can eliminate as much as 50% of time spent trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether youíre making improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size organizations to obtain an unbiased evaluation of the overall health of their IT system. Powered by some of the top remote monitoring and management (RMM) tools available, and supervised by Progent's certified team of IT professionals, ProSight Network Audits help you see how closely the configuration of your core network devices adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI like a more manageable Active Directory environment. Both also come with a year of advanced remote network monitoring and management. Benefits can include lower-cost network management, better compliance with information security standards, more efficient utilization of IT assets, faster troubleshooting, more dependable backup and restore, and less downtime. Read more information about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a phone interview with a Progent information assurance consultant. The interview is designed to assess your company's ability to stop or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information about your current antivirus tools and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply best practices to build an efficient AV and backup system that aligns with your business needs. For more information, see The ProSight Ransomware Preparedness Report.

Additional Consulting Programs Available from Progent
Progent can provide the skills of world-class online consulting experts for special IT projects. Billing charges for longer-term consulting projects are determined based on the level of expertise of the consultants involved. Progent's experience with these special areas of computer technology enables clients to complete major projects within budget and on time. Progent's special online consulting solutions include:

  • Help Desk Call Center Services
    Progent's Call Center service offerings for businesses with networks that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux products include full-service Help Desk Call Center services, shared Helpdesk support services, and Helpdesk operations consulting. Progent's Standard Help Desk Services provide small businesses a complete solution that manages all aspects of remote desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Progent provides call desk services at a substantial discount off Progent's regular desktop support rates, and Progent offers the additional option of rapid as-needed escalation to subject matter experts to handle complex issues.

    Progentís Help Desk sharing services make it possible for your business to share responsibilities for Help Desk support seamlessly between your IT staff and Progent's nationwide pool of veteran desktop support engineers and matter experts (SMEs). Progentís Help Desk Co-management service is a collaborative service desk solution based on the top professional services automation tool for managing end-user service requests, ticket lifecycle, ownership, status tracking, and reporting.

    Progent's Call Center staff of seasoned network professionals offers your computer users in Morgan Hill California rapid access to an effective network service resource with years of background delivering phone help and remote diagnostics for IT systems that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's charter is to give the Help Desk Call Center perception as a solid contributor to company efficiency, and Progent's policy is to solve instead of simply track network problems.

  • Applications Services: Education, Programming, and Problem Solving
    Progent's Applications Experts staff can supply phone-based advanced engineering expertise and training in special application fields such as Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also can deliver consulting expertise, custom development, and training for Microsoft business applications including Microsoft CRM, MS Project, Office 365 Word, and Microsoft Office 365 Excel. To read more about Progent's consulting, customization, and training services, go to Progent's Business Application Experts Team.

  • Unified and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2016, Windows 10 clients; seamless management of heterogeneous environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer world-class online and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to design and configure a new implementation of System Center 2016, extend or optimize your current one, upgrade efficiently from a prior version of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring Services
    Progent offers companies in Morgan Hill California remote hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can customize SCOM to accommodate your business so that your network support is proactive and automated. By detecting looming problems before they result in network outages, automated monitoring can ward off stressful and expensive information system crises. Progent can also assist with server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X environments, Windows networks, or networks powered by a variety of OS platforms.
How Your Morgan Hill Company Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about urgent remote support with Microsoft, Apple macOS and OS X, or Linux networks, visit Progent's Urgent Remote Support, call 1-800-993-9400, or go to Contact Progent. For businesses and new ventures in Morgan Hill California, Progent's online network support engineers are ready to provide effective and cost-effective IT help the instant your organization needs it. More than a decade of offering online technical assistance has earned Microsoft Partner status for Progent's team of engineers and has allowed Progent to develop world-class troubleshooting skills and to refine online connectivity technology to fix computer problems rapidly while avoiding the cost and lost productivity associated with on-site service calls.

Even if your Morgan Hill company relies on a local independent support technician or employs a full time organization that know how to deal with typical network issues, Progentís Microsoft and Cisco certified engineers can provide an easy and transparent virtual extension of your on-site resources for situations when your usual IT support personnel either don't have the time or the expertise to deal with unexpected system crises or especially challenging integration projects.

Benefits of Progent's IT Support for Offices in Morgan Hill California
Progent's remote IT consulting services allow your Morgan Hill organization to realize the benefits of timely, world-class IT support without the cost of managing a full-time IT staff. Your information system will acquire greater strategic worth by being more available, efficient, and protected. Benefits to your company include:

  • Seamless remote extension of your on-site support resources
    For most organizations in Morgan Hill California, nearby computer support resources, whether made up of outside consultants or a full-time IT staff, can resolve the majority of network issues. On the other hand, IT crises might spring up when your regular resources are too busy or unavailable, and some problems may stem from technology that is beyond the scope of your onsite service personnel. In these situations, Progent's online support experts offer an easy, quick, and affordable way to supplement your regular resources and to transfer valuable knowledge to increase your ability to resolve future problems in-house.

  • Reduced Dependence on Individual Consultants
    For IT support, smaller companies often rely on independent freelance service providers. While freelance service people have less overhead than larger service firms and can often charge marginally less, they are often overbooked, making it hard to respond quickly to crisis situations. If a freelance consultant is occupied with another client, ill, on a trip, or in training, the lack of reserve help may require your business to wait for assistance during an emergency. As your network expands, network unavailability and trouble with vital software are more expensive. The money you thought you were conserving on an independent can be consumed quickly by lost productivity. Progent offers a ready source of backup service expertise to make sure your network is always up and running.

  • Create a Scalable Basis for Seamless Growth
    Organizations typically start with an IT system created on a shoestring budget. Without a proper framework, band-aid repairs can get piled onto a shaky foundation. As a company grows, stability and scalability issues can impede the productivity of the organization. Such badly built environments require proper analysis, intelligent long-term planning, and extensive IT expertise to upgrade to a system architecture that can provide the stable foundation to meet vital business requirements and simplify future expansion.

  • Interact with Solution Providers Instead of Product Resellers
    Smaller companies need guidance and technical education to negotiate an ever more complex maze of technology options capable of promoting business growth and improving productivity. These companies hardly need a network engineer who is motivated to resell a certain vendor's technology. Network consulting and product selling can lead to a situation where the recommended solution is designed around a predetermined technology rather than the true needs of a client. Progent avoids these conflicts by offering just services rather than products. This enables Progent to match IT consulting with the real needs of clients.

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, breadth of technical background, refined remote support software, and understanding of enterprise networking enable offices to escape the pitfalls associated with excessive reliance on smaller consulting organizations, independent freelance service providers, or over-stretched in-house resources.

Progent stands out by offering:

  • Best Practices
    Progentís staff of Microsoft and Cisco Certified consultants average more than a decade of hands-on professional experience, at the front lines of network service, performing a wide variety of IT projects for a large array of customers. Every Progent support professional shares a refined collection of personal best practices which are combined into company-wide leading practices training that Progent instills in its consulting personnel. This ensures that you get not only expert technical help, but also a support engineer with field-tested approaches for using technical knowledge to solve actual IT problems quickly.

  • Value Pricing
    Progent's pricing policy is to bill for online service and in-person help per minute. As a result, you are invoiced only for received support. Progent does not impose a higher rate for off-hours or emergency service, and within California or in areas where Progent offers on-site service, Progent does not bill for travel time except for emergency calls where on-site time is less than 4 hours. In addition, Progent imposes no initialization fee and requires no monthly commitment for services provided during regular working hours. Many service firms impose large minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity avoids large bills for quick repairs so you will not be forced to permit minor problems to fester.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching customers to resolve problems that are within their comfort zone, Progent is able to focus on offering high-value services where Progent has little competition. Companies who work with familiar freelance service providers or who maintain in-house IT staffs benefit when Progent transfers knowledge about critical technology and tested methodologies to make their networks more robust, protected, and productive.

  • Remote Network Monitoring with MS System Center Operations Manager
    Progent is one of the only IT service companies to provide round-the-clock network tracking services powered by Microsoft System Center Operations Manager. MS Operations Manager allows your computer support to be proactive rather than reactive. By uncovering possible issues before they cause downtime, system monitoring can keep your IT network from stressful and expensive availability losses.
How Does Our Company Begin Receiving Online Technical Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, visit Immediate Online Support.



An index of content::

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