Immediate Remote Help for Morgan Hill California Networks
For businesses located in Morgan Hill California, Progent offers remote support for networks powered by Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier consulting experts have provided online support to companies in every state in the United States. (See testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-qualified engineers to handle challenging infrastructure issues, plus the services of CISSP-qualified security experts to help with advanced security architecture and diagnostic jobs.
Progent's online technical support experts offer exceptional leverage due to the fact that they possess the practical background and are equipped with the advanced technology needed to solve the majority of network problems quickly. This lowers immediate costs since solutions require minimal chargeable minutes. Remote support also eliminates the cost of dispatching a consultant to your location. Your organization benefits even more in incidental expenses by reducing or avoiding network downtime and related losses stemming from business disruption, upset customers and vendors, idle workers, and de-focused executives. Progent's extensive online technical support expertise is particularly helpful in environments that depend on public clouds for critical network infrastructure or software such as Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises support may not be useful.
Progent's billing policy for remote help is designed to stretch your IT service dollar. Progent charges by the minute for phone assistance, so you are charged exclusively for the services that you actually get. Unlike many online support organizations, Progent requires no initialization surcharge or minimum fees. Progent's one-minute billing unit and clean policy for pricing eliminate scenarios where speedy. minor fixes manage to end up as large tabs. Progent's skill at dealing with problems efficiently means you saves cash.
Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has fine tuned a collection of customized tools and field-proven processes which allow the maximum degree of effectiveness for remote technical support and troubleshooting for IT networks of any size. Progent provides protected VPN support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity permits the engineers of Progent's Technical Response Center to access your network without breaching system security.
Progent's powerful technical support database system maintains comprehensive records describing all support that Progent's customers have been provided. Progent's staff service personnel have access to the history of assistance delivered to every Progent customer by every Progent engineer. This database of issues and solutions is stored as a quickly retrievable internal knowledge base that permits Progent's online support engineers to share their knowledge with the whole team to ensure that the quality of Progent's support services improves daily. Progent's extensive list of certifications and working relationships with key vendors such as Cisco and Microsoft make available other vast technical support knowledge bases and allow priority response from vendors' in-house product engineers so Progent's remote service experts can determine optimal resolutions in the least time.
Online technical services offered by Progent to customers in Morgan Hill California include:
Certified Windows Support
Progent's Microsoft-expert remote support experts offer network problem solving and IT support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the expertise of consulting engineers who can help your company with a broad range of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
Microsoft Exchange 2019 Server planning and configuration,
Microsoft Exchange Server 2016 migration, Exchange Server 2013 consulting,
Microsoft Exchange Server 2010 management,
SharePoint 2019 design and deployment, SharePoint 2016 migration consulting services, Microsoft Teams configuration help, Skype for Business migration consulting, Microsoft Lync Server management, and Microsoft Office Communications Server 2007 troubleshooting,
Microsoft Forefront Threat Management Gateway 2010 management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 migration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server and Project Server Online training,
Microsoft Access Programming,
SBS Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a wide array of cost-effective desktop consulting and support services to assist your company to deploy, integrate, repair, and administer desktop PCs and notebooks powered by Microsoft Windows. Progent's desktop consulting services cover areas such as offering Windows 10 migration help as well as System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, System Center 2016 Configuration Manager cloud integration, and Intune integration help to centralize the management of your desktops along with your cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the highest recognition for network consultants, and indicates a consultant's network technology knowledge at the expert level. Cisco-qualified CCIEs know how to resolve even the most difficult problems encountered in network infrastructure planning, integration, maintenance, compliance, and problem solving. CCIEs work with the highest priority with Cisco's in-house support staff in analyzing problems with IOS Software network administration utilities and developing alternate approaches or locating program updates. Cisco qualified CCIEs provide excellent value since their deep experience enables them to find solutions for problems rapidly. In typical instances, less experienced consultants can struggle for many hours or days with the same problems that a Cisco-qualified CCIE can resolve in minutes. Progent's Cisco-qualified CCIE consultants can connect to your environment using the latest remote troubleshooting tools in order to provide quick, secure, and economical analysis and repair.
San Francisco Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout Northern California.
Progent locations in San Francisco Bay Area
||Fremont Executive Suites
Newark, CA 94560
||Fremont Network Support Services
||26250 Industrial Blvd
Hayward, CA 94545
||Hayward Network Support Services
||18525 Sutter Blvd
Morgan Hill, CA 95037
||Morgan Hill Network Support Services
||1300 Clay Street
Oakland, CA 94612
||Oakland Network Support Services
||3790 El Camino Real
Palo Alto, CA 94306
||Palo Alto Network Support Services
||4695 Chabot Dr, Suite 200
Pleasanton, CA 94588
||Pleasanton Network Support Services
||388 Market Street
San Francisco, CA 94111
||San Francisco Network Support Services
||2570 N. First Street, 2nd Floor
San Jose, CA 94131
||San Jose Network Support Services
||1900 S Norfolk, Suite 350
San Mateo, CA 94403
||San Mateo Network Support Services
||1261 Locust St
Walnut Creek, CA 94596
||Walnut Creek Network Support Services
Progent's CCIEs can provide assistance with the entire range of Cisco's industry-leading family of connectivity appliances. Cisco infrastructure consulting available from Progent includes Cisco ASA Next Generation firewalls with Firepower configuration and debugging, Cisco routers consulting, Cisco Catalyst switch consulting services, Cisco Nexus switch support, Cisco Meraki switches integration, Cisco Unified Communications Manager (CallManager) consulting and troubleshooting, Cisco VoIP phones and IP video phones solutions and wireless VoIP phones solutions, Cisco Meraki wireless access point layout and configuration, Cisco Aironet Wireless Access Points engineering services, Cisco wireless controllers support Services, Cisco VPN and Network Security Consulting expertise, and SIP and CUBE integration solutions for SIP trunks and CUBE integration expertise. Progent can also provide online and onsite wireless site surveys to assist you to optimize your Wi-Fi infrastructure.
CISSP, ISSAP, and CISM Certified System Security Engineers
Progent's qualified CISM, CISSP, and CISSP-ISSAP security and compliance experts offer a variety of security solutions to bolster the defenses of your Windows, Apple macOS and OS X, or Linux environment against internal or external threats or help your business to recuperate quickly after a serious penetration. Security solutions available from Progent cover in depth data security evaluation using utilities such as GFI LANguard, NMAP Port Scanner, and software from Metasploit and Hydra; fast recovery from virus and worm assaults; setting up firewalls; designing safe mechanisms for off-site and mobile communication; guarding your email system against spam and directory harvest attacks; and offering round-the-clock network monitoring.
Progent can provide advanced remote consulting services to help organizations of any size connect their IT infrastructure with leading public clouds including Microsoft Azure and Amazon Web Services. Progent can help you to plan and administer cost-effective ecosystems that support Windows and Linux systems and apps in both cloud-only systems or in hybrid network models that seamlessly combine local IT assets along with cloud services. To assist you to incorporate public cloud services with networks, Progent can provide a range of public cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and integration consulting, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service development and debugging, and Google Cloud Platform planning and integration consulting. Progent has over 20 years of experience providing high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to specify, automate and test a consistent process for recovering applications and services rapidly following a breakdown. SRM provides centrally controlled and automated recovery, application mobility, and non-disruptive site relocation, failback and re-protect. Site Recovery Manager also enables non-disruptive testing for disaster recovery, updates and patches and can generate reports to confirm complete service restoration, validate SLAs and demonstrate compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to help your organization to design, deploy, test and administer a disaster recovery system powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts have extensive understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite tools for administering private and public cloud and hybrid cloud solutions that provide maximum availability, data security, and disaster recovery. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network architect to assist your organization to create a fully virtualized Software Defined Data Center (SDDC) that can be set up or migrated in minutes and managed with a high degree of automation independent of the physical components used by the basic network infrastructure.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux experts and Apple macOS and OS X technology specialists can provide online consulting services to cover a wide range of information technologies including system architecture, email systems, network and process security, plus UNIX and Microsoft Windows integration. For server economization and simplified administration in environments that incorporate Linux and Microsoft Windows, Progent offers VMware vSphere consulting and Citrix XenServer support. Progent can also assist with transitioning from legacy applications to Windows or Linux-based environments. Progent's group-oriented approach to solving technical issues promotes fast escalation, when required, to consultants with appropriate expertise to handle challenging situations. This expedites repair of urgent problems, minimizes network downtime, and lowers service costs.
Important Linux platforms for which Progent offers expert support include:
ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent offers a family of affordable, flat-rate services designed to enable small and mid-size businesses to benefit from the same best-of-breed IT solutions used by some of the industry's leading enterprises. The ProSight suite of IT management outsourcing services covers all key facets of information technology including email protection, security and compliance, automated backup and disaster recovery, network infrastructure monitoring and management, virtual server hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior-based analysis tools to defend endpoints and physical and virtual servers against new malware attacks like ransomware and file-less exploits, which easily escape traditional signature-matching anti-virus tools. ProSight ASM protects local and cloud-based resources and offers a single platform to automate the complete malware attack lifecycle including blocking, detection, mitigation, remediation, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection managed services deliver affordable in-depth protection for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to security assaults from all vectors. ProSight ESP offers two-way firewall protection, penetration alerts, endpoint control, and web filtering through leading-edge technologies incorporated within one agent accessible from a single control. Progent's security and virtualization experts can assist you to design and implement a ProSight ESP deployment that addresses your organization's specific needs and that helps you achieve and demonstrate compliance with government and industry data security regulations. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for urgent action. Progent's consultants can also help you to install and test a backup and disaster recovery system like ProSight Data Protection Services so you can recover quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables rapid recovery of vital files, apps and virtual machines that have become lost or damaged as a result of hardware breakdowns, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's cloud backup specialists can provide advanced support to set up ProSight DPS to be compliant with regulatory requirements like HIPAA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to restore your business-critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top data security vendors to deliver centralized control and comprehensive security for all your email traffic. The hybrid structure of Progent's Email Guard integrates a Cloud Protection Layer with a local gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. The Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of threats from reaching your security perimeter. This decreases your vulnerability to inbound threats and conserves network bandwidth and storage space. Email Guard's onsite gateway device adds a deeper layer of analysis for inbound email. For outbound email, the on-premises gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The on-premises gateway can also help Exchange Server to monitor and safeguard internal email traffic that stays within your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to diagram, monitor, optimize and troubleshoot their connectivity hardware such as switches, firewalls, and load balancers plus servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always current, captures and manages the configuration of virtually all devices on your network, monitors performance, and sends notices when potential issues are detected. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can knock hours off ordinary tasks like network mapping, reconfiguring your network, locating devices that require important updates, or isolating performance issues. Learn more about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management techniques to keep your network operating efficiently by tracking the state of vital assets that drive your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your specified IT management personnel and your Progent engineering consultant so that all potential issues can be resolved before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual host configured and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the apps. Because the system is virtualized, it can be moved easily to a different hosting environment without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and safeguard information related to your network infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be warned about impending expirations of SSL certificates or warranties. By updating and managing your IT documentation, you can save up to half of time wasted searching for critical information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether youíre planning improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require when you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size organizations to get an unbiased assessment of the overall health of their network. Powered by a selection of the top remote monitoring and management platforms available, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits help you see how well the deployment of your essential infrastructure devices conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits such as a more manageable Active Directory (AD) system. Both versions also come with one year of cutting-edge remote network monitoring and management. Advantages can include lower-cost network management, better compliance with data security regulations, more efficient utilization of network assets, faster problem resolution, more reliable backup and recovery, and increased uptime. See more information about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a phone discussion with a Progent information assurance consultant. The fact-finding interview is designed to help evaluate your organization's preparedness to stop or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information concerning your existing antivirus tools and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow industry best practices to deploy a cost-effective security and backup environment that aligns with your business requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report.
Additional Support Services Available from Progent
Progent can provide the skills of seasoned remote consulting experts for special IT projects. Billing charges for longer-term consulting projects are determined according to the qualifications of the engineers assigned. Progent's background in these special fields of computer technology enables clients to complete critical initiatives economically and on schedule. Progent's project-based remote engineering services include:
How Your Morgan Hill Company Can Contact Progent's Remote Service Professionals
Call Center Expertise
Progent's Help Desk Call Center service offerings for organizations with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Help Desk Call Center services, co-managed Helpdesk support services, and Call Center consulting.
Progent's Standard Help Desk Services offer small businesses a complete service desk solution that manages all aspects of online Level 1 desktop technical support from initial requests through ticketing, remote desktop control, progress tracking, problem resolution, and reporting. Progent provides call desk services at a substantial discount off Progent's regular desktop support rates, and Progent can provide the additional option of rapid as-needed escalation to subject matter experts to handle challenging issues.
Progent's Help Desk consulting services can support you in establishing an effective new Help Desk Call Center or improving your established organization, identifying or customizing Help Desk Call Center application software to handle the particular requirements of your business, or adding temporary phone support staff to supplement your existing Help Desk Call Center group during unusually busy scenarios like software migrations, mass upgrades, or installing brand new applications.
Progent's Help Desk team of veteran information technology consultants gives your customers in Morgan Hill California quick assistance from an efficient support group with years of background delivering telephone-based consulting and remote troubleshooting for IT systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's concentration is to earn the Help Desk Call Center the reputation as a crucial contributor to company performance, and Progent's aim is to resolve rather than merely annotate network problems.
- Applications Support: Education, Custom Development, and Problem Solving
Progent's Applications Experts staff can supply online advanced consulting expertise and training in specific business application fields including Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, custom development, and training for familiar Microsoft applications such as CRM, Project, Microsoft Office 365 Word, and Office 365 Excel. For more information about Progent's consulting, custom development, and training offerings, refer to Progent's Applications Experts Services.
- Unified and Automated Administration of Hybrid Cloud Environments
System Center 2016 unifies and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2016 servers, Windows 10; seamless management of heterogeneous networks that include Linux, Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced remote and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to design and configure a new deployment of System Center 2016, extend or tune your current one, upgrade efficiently from an earlier version of System Center, or debug your System Center environment.
- Remote IT Infrastructure Monitoring and Reporting Support
Progent offers businesses in Morgan Hill California remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager support. Progent can adapt SCOM to fit your environment so your IT support is proactive and automated. By detecting potential trouble spots before they evolve into full-scale emergencies, remote monitoring can minimize inconvenient and expensive service crises. Progent can also assist with system monitoring products like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft networks, or networks based on multiple platforms.
To get in touch with Progent about emergency online expertise with Microsoft, Apple macOS and OS X, or Linux networks, go to Progent's Emergency Phone-Based Help, phone 1-800-993-9400, or refer to Contact Progent.
For companies and new businesses in Morgan Hill California, Progent's online computer support engineers can deliver expert and affordable IT help the instant your organization has to have it. More than a decade of offering remote repair services has earned Microsoft Partner certification for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting capability and to fine tune online access technology to fix IT problems rapidly while eliminating the expense and lost time associated with on-premises service calls.
Even if your Morgan Hill office works with a regular freelance support technician or maintains an in-house organization that know how to handle typical computer problems, Progentís Microsoft and Cisco certified consultants can still offer an easy and transparent remote extension of your local resources in cases when your regular service personnel either don't have the bandwidth or the experience to solve unexpected system emergencies or especially complicated integration problems.
Benefits of Progent's IT Support for Organizations in Morgan Hill California
Progent's online support services enable your Morgan Hill organization to enjoy the benefits of immediate, world-class network support without the expense of managing a full-time IT organization. Your network will derive greater strategic worth by being increasingly reliable, efficient, and secure. Advantages to your company include:
- Convenient virtual extension of your on-site IT resources
For most organizations in Morgan Hill California, local computer support resources, whether represented by outside consultants or an in-house IT staff, can solve the majority of network issues. However, serious problems can strike when local resources are overstretched or absent, and some problems may stem from technology that is unfamiliar to your onsite support technicians. In these situations, Progent's on-call service experts provide an easy, quick, and budget-friendly solution to augment your local help and to pass on useful knowledge to improve your capability to resolve future issues locally.
- Reduced Reliance on Individual Service Providers
For network maintenance, smaller offices commonly depend on individual freelance consultants. While independent service people carry less internal costs than larger support companies and can afford to charge marginally less, they are often stretched too thin, making it hard to respond quickly to crisis situations. If an independent consultant is busy with another client, ill, on a trip, or in training, the lack of reserve help may force your business to go without help during an emergency. As your company grows, system downtime and problems with critical software are more costly. The money you thought you were conserving on an independent can be consumed quickly by lost productivity. Progent provides a reliable source of reserve service experts to make sure your network stays available.
- Build a Solid Basis for Smooth Growth
Companies typically start with an information architecture created on a modest budget. Lacking a strong infrastructure, slap-dash fixes can get thrown onto an unstable foundation. When a company grows, stability and scalability problems can hinder the productivity of the business. Such badly built environments need careful assessment, intelligent strategic planning, and broad-based IT expertise to upgrade to a network architecture that can offer the stable foundation to handle critical business demands and ease future growth.
- Interact with Solution Providers Rather Than Product Resellers
Smaller businesses require guidance and technical education to negotiate an ever more complex array of technology options available for accelerating business growth and enhancing efficiency. Businesses do not need a computer consultant who is motivated to resell a specific vendor's products. Network support and product selling can result in a situation where the recommended
solution is built around a profitable technology instead of the genuine needs of a client. Progent eliminates these conflicts of interest by selling just services rather than products. This allows Progent to align IT consulting with the best needs of clients.
What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner support company and Progent's head count, range of IT expertise, refined remote support tools, and familiarity with enterprise networking enable offices to avoid the pitfalls of excessive reliance on smaller service firms, independent freelance service providers, or limited internal IT help.
Progent stands out by providing:
How Does Our Company Begin Getting Online Technical Help from Progent?
- Certified Knowledge of Microsoft's Entire Line of Server Platforms
Progent offers in-depth expertise for Microsoftís popular server platforms with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and deployment support, Microsoft Windows Server 2008 expertise, Microsoft Windows Server 2003 upgrades, MS Exchange Server 2019 planning and configuration, MS Exchange Server 2016 migration, Exchange Server 2013 consulting, Exchange 2010 Server support, Microsoft Exchange 2007 Server and Exchange Server 2003 migration, plus MS SQL Server 2019 configuration expertise, MS SQL Server 2017 migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and Microsoft SQL Server 2012 maintenance.
- Value Pricing
Progent's pricing model is to charge for remote service and on-site visits per minute. As a result, you pay just for delivered support. Progent does not demand a higher rate for after-hours or priority support, and inside California or in regions where Progent provides on-premises support, Progent does not charge for travel time except for urgent support where on-site work is less than four hours. Also, Progent imposes no initialization fee and requires no retainer for support services delivered during normal working hours. Many support firms impose substantial minimum payments or charge for each quarter hour or longer. Progent's fine granularity eliminates large bills for quick fixes so you won't be tempted to allow less critical problems to stay unaddressed.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By educating customers to resolve technical issues that are within their scope, Progent can concentrate on offering hard-to-find services where Progent faces few competitors. Companies who utilize familiar freelance service providers or who employ internal support personnel benefit when Progent transfers information about critical technology and tested processes to make their IT environments more robust, secure, and productive.
- Remote Server Monitoring with Microsoft Operations Manager
Progent is one of the few support companies to offer round-the-clock system monitoring services based on MS Operations Manager. Microsoft System Center Operations Manager causes your network maintenance to be anticipatory instead of reactive. By anticipating potential issues before they cause lost productivity, network monitoring can save your IT network from painful and expensive availability disruptions.
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, visit Immediate Online Support.