For small and midsize businesses in Morgan Hill California, Progent offers technical support for information systems powered by UNIX or Linux or for environments that feature a mix of UNIX and Windows technology. Progent has delivered remote support to businesses in all 50 states in the U.S. (Refer to Progent's client testimonials). In addition, Progent can furnish the expertise of CCIE-qualified engineers for challenging connectivity problems, as well as the services of CISA and CISSP-accredited security engineers to help with high-level security architecture and disaster recovery preparedness.
Progent's online support services offer exceptional value because they are equipped with the practical experience and the sophisticated tools to resolve the majority of information system problems quickly. Efficient support reduces direct costs since service calls require fewer billable consulting minutes. Remote help also avoids the cost of dispatching a consultant to your site. Your organization benefits additionally in incidental expenses by reducing or avoiding system outages and associated losses resulting from business disruption, disgruntled customers and vendors, unproductive employees, and distracted executives.
Progent's pricing model for online help is structured to stretch your network support investment. Progent charges by the minute for telephone-based assistance, so you are charged exclusively for the services that you receive. Unlike typical remote support organizations, Progent imposes no initialization fee or minimum fees. Progent's per-minute granularity and simple policy for billing prevent situations where quick solutions somehow turn into substantial invoices. Progent's penchant for handling problems efficiently results in your company saving cash.
Progent's Remote Service Technologies
Over the years, Progent has fine tuned an arsenal of optimized tools and field-tested processes that ensure the maximum level of effectiveness for online engineering help and repair for small and midsize business information networks. Progent offers secure Virtual Private Network support for VPN gateways from a variety of leading companies such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Protected VPN connectivity enables the consultants of Progent's online support team to interface to your company's computer system without breaching system security.
Progent's sophisticated service reporting system keeps thorough documentation describing all support that Progent's clients have received. Progent's authorized consultants have the benefit of the history of assistance provided to each customer by any Progent consultant. This database of trouble tickets and solutions is structured as an easily accessible internal knowledge base that permits Progent's online technical professionals to communicate their knowledge with the whole team to ensure that the value of Progent's support services grows daily. Progent's high-level certifications and close associations with important industry leaders including Cisco and Microsoft permit access to additional massive technical knowledge bases and allow fast response from vendors' in-house support staff with the result that Progent's online consulting experts are able to find optimal resolutions quickly.
Initiate Online UNIX/Linux, Solaris, or macOS and OS X Network Help from Progent
To access Progent's phone services in Morgan Hill California or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has a critical requirement for network help, go to Immediate Urgent Support.
Remote Technical Services Provided by Progent
Progent's phone-based network support engineers possess advanced credentials in a comprehensive set of products and technologies. This broad range of technical skills permits Progent's consultants to manage almost any emergency that may take place in a small business information system. Certifications awarded to Progent consultants in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials owned by Progent technical support experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional (CCSP), Voice Professional (CCVP), CCDA and CCDP.
To support clients with multi-OS environments, Progent also provides the services of consultants who have high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager consultants, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Online services Offered by Progent to small businesses in Morgan Hill include:
Additional Consulting Services Offered by Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and macOS and OS X phone-based consulting services cover a broad range of information technology such as system infrastructure, email systems, network and process security, UNIX/Linux and Microsoft Windows integration, virtual server products for server consolidation and simplified administration, and migration from legacy applications to current Microsoft Windows or Linux-based environments. Progent's team-oriented methodology for resolving network problems enables quick escalation, when required, to engineers with appropriate experience to tackle challenging situations. This accelerates solutions of urgent problems, minimizes network downtime, and lowers service expense.
Progent's UNIX/Linux support engineers can offer emergency online help for diagnosing anomalies within UNIX, Linux, or Solaris systems powered by leading derivatives of UNIX such as:
Major Linux platforms for which Progent offers expertise include:
- macOS and OS X
- IBM AIX Operating System
- Silicon Graphics IRIX (SGI/IRIX)
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the premier accreditation for networking engineers, and indicates an individual's network technology knowledge at the expert level. Cisco qualified CCIEs can resolve the most stubborn challenges encountered in network planning, integration, administration, security, and problem solving. CCIEs operate closely with Cisco's internal engineers in analyzing problems with Cisco IOS Software network management tools and developing workarounds or locating program updates. CCIEs are an exceptional value since their deep experience enables them to fix the most difficult problems rapidly. In typical instances, less experienced service providers can struggle for many hours or days with identical problems that a Cisco CCIE can dispose of in minutes.
Few service organizations make Cisco CCIEs accessible to help small and mid-size businesses. Progent can provide quick telephone access to a Cisco-qualified CCIE so your company can receive immediate help for complex network infrastructure issues that are impacting business productivity but are outside the scope of your regular network support resources. Progent's Cisco CCIE engineers can interface to your environment via sophisticated remote troubleshooting technology in order to provide efficient, safe, and affordable analysis and remediation.
Progent's CCIEs can provide consulting for the complete line of Cisco's top-selling family of connectivity appliances including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, Catalyst FWSM modules, protected high-speed and IS routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) phones and systems, Catalyst Series switches, plus Virtual Private Network (VPN) technology.
Authorized Microsoft Windows Expertise
Progent's Microsoft-certified online support experts can provide network repair and consulting support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the expertise of consulting professionals who can assist you with a broad range of platform support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
Microsoft Exchange 2019 Server planning and configuration,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 configuration,
Microsoft Exchange 2010 management,
SharePoint Server 2016 migration and hybrid integration expertise,
SharePoint Server 2019 design and deployment, Microsoft Teams expertise, Skype for Business migration support, Lync Server management and Microsoft Office Communications Server troubleshooting, Forefront Threat Management Gateway 2010 management and ISA Server maintenance, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development, and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server and Server Online planning,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a wide array of remote desktop support services such as Microsoft Windows 7 migration, upgrading to 64-bit desktop software, configuring Microsoft Office 2010, and automating PC desktop image creation.
CISSP and ISSAP Certified System Security Specialists
Progent's certified CISSP, ISSAP, and CISM security consultants can provide a variety of security solutions that can strengthen the protection of your UNIX, Linux, Sun Solaris, Mac or Microsoft Windows environment against assaults or help your business to recover rapidly following a serious breach. Security services offered by Progent cover in depth security evaluation using utilities such as GFI LANguard, EEYE Vulnerability Scanner, and products from Solar Winds tools and Netcat; quick cleanup after virus and worm attacks; installing firewalls; establishing secure techniques for remote and mobile connectivity; securing your messaging system against spam and DHA attacks; and initiating 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide expert online consulting to help businesses of any size connect their information networks with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can help your it team to plan and manage hybrid environments that support Windows and Linux operating systems and apps in both cloud-only systems or in hybrid network models that combine on-premises IT assets as well as cloud services. To assist you to integrate cloud services with networks, Progent offers a variety of public cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform integration expertise. Progent has more than 20 years of experience delivering high-level consulting expertise online, and Progent can make sure you complete your cloud integration initiatives on schedule and within your budget.
Progent can provide the services of seasoned remote consulting experts for special IT projects that small companies frequently request. Billing rates for longer-term development or consulting tasks are set according to the level of expertise of the engineers required. Progent's experience with these special fields of computer technology allows clients to complete major projects within budget and on schedule. Progent's project-based remote engineering services include:
How Your Morgan Hill California Company Can Contact Progent's Online Technical Support Experts
Help Desk Services
Progent's Help Desk support alternatives for small organizations with networks based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include comprehensive Call Center outsourcing, Virtual Helpdesk support services, and Helpdesk consulting. Progent's Standard Call Center support services are a convenient solution for small organizations who lack the resources to create an internal Help Desk Call Center but who want quick response from an efficient Call Center with professional phone assistance plus the in-depth expertise to escalate the most challenging tasks to high-level consultants.
Progentís Help Desk Co-management services allow your IT organization to split the load for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of seasoned desktop support engineers and subject matter experts. Progentís shared Help Desk service is an advanced service desk solution built around the top professional services automation (PSA) tool for managing end-user service requests, ticketing, accountability, status tracking, and reporting.
Progent's Help Desk Call Center consulting expertise can aid you in building an effective new Help Desk Call Center or improving your established one, selecting or modifying Help Desk Call Center application software to handle the particular needs of your business, or adding occasional phone support personnel to reinforce your internal Help Desk Call Center group during high-demand events like software transitions, major updates, or installing brand new applications.
Progent's Help Desk staff of veteran information technology experts offers your workers in Morgan Hill California immediate assistance from a large technical support group with extensive experience delivering phone consulting and online diagnostics for networks powered by UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to give the Help Desk Call Center perception as a solid driver of business success, and Progent's target is to fix instead of merely track technical issues.
Business Applications Services: Education, Customization, and Problem Solving
Progent's Applications Consulting staff provides online advanced consulting expertise and education in key business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting, programming, and education for popular Microsoft business applications including CRM, Microsoft Office Project, Office Word, and MS Excel. For additional information about Progent's expertise, custom development, and training offerings for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Group.
Progent's Mac experts can support the creative elements of Apple Mac computing by offering phone-based consulting support and training in imaging, sound, and video. Progent's consultants can provide assistance in a range of Mac applications such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also assist you with common projects like scanning or digitizing audio or video or setting up an audio/video production studio.
Online Network Monitoring Support
Progent can provide businesses in Morgan Hill California online computer system monitoring support powered by MS System Center Operations Manager network monitoring, enhanced by Progent to accommodate your business so your network support is proactive and automated. By uncovering emerging trouble spots before they grow into network outages, automated monitoring can avoid stressful and expensive network breakdowns. Progent can also use system monitoring products like Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows networks, or networks that incorporate a variety of OS platforms.
To get in touch with Progent about emergency remote expertise with UNIX/Linux, Sun Solaris, or Apple macOS and OS X computer systems, visit Progent's Urgent Remote Support, telephone 1-800-993-9400, or visit Contact Progent.
San Francisco Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout Northern California.
Progent locations in San Francisco Bay Area
||Fremont Executive Suites
Newark, CA 94560
||Fremont Network Support Services
||26250 Industrial Blvd
Hayward, CA 94545
||Hayward Network Support Services
||18525 Sutter Blvd
Morgan Hill, CA 95037
||Morgan Hill Network Support Services
||1300 Clay Street
Oakland, CA 94612
||Oakland Network Support Services
||3790 El Camino Real
Palo Alto, CA 94306
||Palo Alto Network Support Services
||4695 Chabot Dr, Suite 200
Pleasanton, CA 94588
||Pleasanton Network Support Services
||388 Market Street
San Francisco, CA 94111
||San Francisco Network Support Services
||2570 N. First Street, 2nd Floor
San Jose, CA 94131
||San Jose Network Support Services
||1900 S Norfolk, Suite 350
San Mateo, CA 94403
||San Mateo Network Support Services
||1261 Locust St
Walnut Creek, CA 94596
||Walnut Creek Network Support Services