For small businesses located in Morgan Hill California, Progent offers technical support for information systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a combination of UNIX and Microsoft technology. Progent has delivered remote support to companies in all 50 states in the United States. (Refer to Progent's client recommendations). Progent also can furnish the expertise of Cisco CCIE-certified network specialists for challenging connectivity issues, plus the services of CISSP and CISM-accredited security engineers to help with high-level security architecture and disaster recovery planning.
Progent's remote technical support services offer excellent leverage because they have the practical background and the advanced tools to solve the majority of information system issues rapidly. Efficient support reduces immediate expenses because service calls require fewer billable consulting minutes. Remote support also avoids the expense of dispatching a consultant to your location. Your company saves additionally with indirect costs by reducing or eliminating network outages and related losses stemming from business discontinuity, disgruntled clients, idle employees, and de-focused executives.
Progent's billing policy for remote help is designed to get the most out of your IT service dollar. Progent bills on a per-minute basis for phone assistance, so you owe only for the support that you receive. In contrast to many online service organizations, Progent asks for no service activation surcharge or minimum payments. Progent's per-minute billing unit and simple policy for pricing eliminate situations where speedy. minor fixes manage to end up as substantial bills. Progent's penchant for disposing of problems quickly translates into your business conserving money.
Progent's Online Service Tools
Through years of experience, Progent has developed a collection of optimized tools and proven methodologies that allow the maximum degree of efficiency for remote consulting and repair for small and midsize business computer networks. Progent offers safe Virtual Private Network support for VPN gateways from multiple leading companies such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Protected VPN access allows the experts of Progent's Technical Response Center to access your company's computer system without breaching network security.
Progent's sophisticated service database application stores detailed histories for the support that Progent's clients have received. Progent's authorized service personnel have the benefit of the details of services delivered to every customer by every Progent consultant. This database of problems and fixes is organized as a quickly accessible internal database that permits Progent's online support engineers to share their experiences company-wide to make sure that the efficiency of Progent's support improves daily. Progent's high-level accreditations and close relationships with key industry leaders such as Cisco and Microsoft make available other extensive technical knowledge bases and permit fast response from manufacturers' in-house product engineers so Progent's online consulting specialists can arrive at the best resolutions in the least time.
Initiate Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Computer Assistance from Progent
To access Progent's phone services in Morgan Hill California or to find out additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have a critical need for network support, visit Immediate Emergency Support.
Remote Technical Services Available from Progent
Progent's online consulting professionals have credentials in an extensive set of technologies. This breadth of IT skills permits Progent's engineers to address practically any crisis that may take place in a small or midsize company information system. Certifications held by Progent support experts in UNIX-family technologies include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials owned by Progent technical support engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional, Voice Professional, CCDA and CCDP.
To support clients with mixed-operating system environments, Progent also offers the skills of consultants with advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Remote technical services provided by Progent to clients in Morgan Hill include:
Special Consulting Services Available from Progent
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and macOS and OS X phone-based consulting services cover a broad range of information technology such as network infrastructure, messaging solutions, system and operational security, UNIX and Microsoft Windows integration, VMware technologies for server hardware consolidation and easy management, and transitioning from legacy systems to the latest Microsoft Windows or Linux-powered solutions. Progent's team-based approach to resolving network problems enables quick escalation, when required, to engineers with task-relevant expertise to handle challenging scenarios. This accelerates solutions of critical problems, reduces lost productivity, and cuts service costs.
Progent's UNIX/Linux support engineers can provide emergency phone-based assistance for analyzing anomalies affecting UNIX, Linux, or Solaris systems powered by popular derivatives of UNIX such as:
Important Linux versions for which Progent can provide expertise include:
- macOS and OS X
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- Slackware Linux
Talk to a Cisco CCIE for Complex Network Problem Solving
The Cisco CCIE credential is the highest recognition for networking consultants, and certifies a consultant's network technology skills at the master level. Cisco CCIEs know how to resolve even the most intractable issues associated with network infrastructure design, integration, administration, protection, and troubleshooting. CCIEs work closely with Cisco's internal support staff in analyzing problems with IOS network management utilities and coming up with workarounds or identifying software patches. Cisco CCIEs provide exceptional cost-effectiveness since their deep expertise allows them to solve the most complex problems quickly. In common cases, less qualified service providers can wrestle for many hours or even days with identical problems that a Cisco-qualified CCIE can dispose of in a few minutes.
Few consulting firms make CCIEs accessible to assist small and medium sized businesses. Progent can provide quick telephone contact with a Cisco authorized CCIE so you can receive timely support for serious network problems that are impacting business efficiency but are outside the scope of your regular computer maintenance providers. Progent's Cisco-qualified CCIE engineers can connect to your network by means of state-of-the-art on-line troubleshooting tools to perform quick, safe, and economical analysis and repair.
Progent's Cisco CCIEs can provide expertise in all of Cisco's market leading selection of connectivity appliances such as PIX Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), protected high-speed and integrated services routers, Aironet wireless access points, Meraki cloud-managed Wi-Fi APs, VoIP systems, Catalyst family switches, plus Virtual Private Network products.
Authorized MS Windows Expertise
Progent's Microsoft-premier remote support professionals can provide network troubleshooting and IT help for all Microsoft server platforms. Progent is a Microsoft Partner and can offer your company the expertise of consulting professionals who can help your company with a wide range of platform support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
Microsoft Exchange 2019 Server planning and configuration,
Microsoft Exchange Server 2016 migration, Exchange 2013 integration,
Exchange Server 2010 maintenance,
SharePoint 2016 migration and hybrid deployment support,
SharePoint 2019 design and configuration, Microsoft Teams integration, Skype for Business Server migration consulting, Lync Server 2013 integration and Microsoft Office Communications Server upgrade, Microsoft Forefront TMG management and ISA Server 2006 migration, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server planning,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a full array of online PC desktop consulting and support services including Microsoft Windows 7 integration, preparing for to 64-bit workstation applications, configuring Microsoft Office 2010, and automating desktop configuration.
CISM and CISSP Certified Network Security Professionals
Progent's accredited CISM and CISSP security consultants offer a variety of system protection solutions that can enhance the immunity of your UNIX/Linux, Solaris, Apple Mac or Microsoft Windows environment against assaults or assist your company to clean up rapidly after a damaging penetration. Security consulting services available from Progent cover thorough security audits using tools such as GFI LANguard, NMAP Port Scanner, and software from Solar Winds tools and Hydra; rapid cleanup after malicious assaults; setting up firewalls; establishing safe mechanisms for remote and mobile connectivity; securing your email infrastructure against spam and DHA attacks; and setting up 24x7 network monitoring.
- Hybrid Cloud Integration
Progent offers advanced online support to help organizations of any size connect their networks with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help you to plan and manage cost-effective environments that can include Windows and Linux systems and applications in either cloud-based solutions or in hybrid network models that utilize physical IT assets as well as cloud services. To assist you to integrate public cloud services with networks, Progent can provide a variety of public cloud integration services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud integration consulting. Progent has more than 20 years of background delivering advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and affordably.
Progent can provide the services of seasoned remote consulting experts for special IT projects that small businesses often need. Progent's rates for ongoing consulting tasks are determined according to the level of expertise of the consultants involved. Progent's experience with these important areas of information technology enables customers to execute critical initiatives economically and on time. Progent's special online engineering solutions include:
How Your Morgan Hill California Company Can Contact Progent's Online Service Professionals
Help Desk Support
Progent's Help Desk Call Center support alternatives for small and midsize businesses with networks that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk outsourcing, Virtual Helpdesk support services, and Help Desk operations consulting. Progent's Standard Help Desk Call Center support services are intended for smaller businesses who don't have the budget to build and maintain an internal Help Desk Call Center but who want fast communication with an efficient Call Center with professional phone support as well as the available expertise to escalate complex tasks to advanced engineers.
Progentís Help Desk sharing services make it possible for your IT organization to share responsibilities for Help Desk services seamlessly between your in-house IT team and Progent's large roster of veteran desktop support technicians and subject matter experts. Progentís Help Desk sharing service is a collaborative support solution built around the top PSA tool for handling end-user service requests, ticket lifecycle, accountability, status tracking, and metrics.
Progent's Call Center consulting services can guide you in building an effective new Help Desk Call Center or enhancing your established organization, identifying or enhancing Call Center application software to meet the unique requirements of your business, or adding temporary phone support staff to supplement your internal Call Center resources to handle unusually busy scenarios such as software transitions, mass updates, or installing brand new applications.
Progent's Call Center staff of seasoned information technology experts gives your computer users in Morgan Hill California immediate access to a large network service resource with years of background providing phone support and online diagnostics for networks based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to earn the Help Desk Call Center recognition as a key contributor to company efficiency, and Progent's aim is to solve instead of simply report technical issues.
Applications Services: Training, Programming, and Integration
Progent's Applications Experts Group provides online and in-depth engineering support and training in key application fields such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can deliver consulting, custom programming, and education for popular Microsoft applications such as Microsoft CRM, Microsoft Project, Microsoft Word, and MS Excel. To read additional information concerning Progent's consulting, customization, and training offerings for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Group.
Progent's Apple Mac consultants can promote the creative elements of Apple Mac systems by delivering phone-based consulting services and training in imaging, audio, and motion video. Progent's consultants can provide help in a variety of Macintosh programs including Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also assist you with special jobs like scanning or digitizing audio/video or building an audio/video post production lab.
Online Network Monitoring Support
Progent offers companies in Morgan Hill California remote network and server monitoring services based on MS System Center Operations Manager network monitoring and reporting, enhanced by Progent to accommodate your environment so that your network maintenance is proactive and automated. By exposing possible problems before they grow into network outages, remote monitoring can avoid stressful and expensive network failures. Progent can also deploy system monitoring products such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows networks, or systems based on a combination of platforms.
To get in touch with Progent about emergency phone-based assistance with UNIX, Linux, Solaris, or Apple macOS and OS X computer systems, go to Progent's Nationwide Remote Help, telephone 1-800-993-9400, or go to Contact Progent.
San Francisco Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout Northern California.
Progent locations in San Francisco Bay Area
||Fremont Executive Suites
Newark, CA 94560
||Fremont Network Support Services
||26250 Industrial Blvd
Hayward, CA 94545
||Hayward Network Support Services
||18525 Sutter Blvd
Morgan Hill, CA 95037
||Morgan Hill Network Support Services
||1300 Clay Street
Oakland, CA 94612
||Oakland Network Support Services
||3790 El Camino Real
Palo Alto, CA 94306
||Palo Alto Network Support Services
||4695 Chabot Dr, Suite 200
Pleasanton, CA 94588
||Pleasanton Network Support Services
||388 Market Street
San Francisco, CA 94111
||San Francisco Network Support Services
||2570 N. First Street, 2nd Floor
San Jose, CA 94131
||San Jose Network Support Services
||1900 S Norfolk, Suite 350
San Mateo, CA 94403
||San Mateo Network Support Services
||1261 Locust St
Walnut Creek, CA 94596
||Walnut Creek Network Support Services