Immediate Phone Technical Support for Morgan Hill California UNIX or Linux NetworksFor small businesses located in Morgan Hill California, Progent offers technical support for information systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a combination of UNIX and Microsoft technology. Progent has delivered remote support to companies in all 50 states in the United States. (Refer to Progent's client recommendations). Progent also can furnish the expertise of Cisco CCIE-certified network specialists for challenging connectivity issues, plus the services of CISSP and CISM-accredited security engineers to help with high-level security architecture and disaster recovery planning.

Progent's remote technical support services offer excellent leverage because they have the practical background and the advanced tools to solve the majority of information system issues rapidly. Efficient support reduces immediate expenses because service calls require fewer billable consulting minutes. Remote support also avoids the expense of dispatching a consultant to your location. Your company saves additionally with indirect costs by reducing or eliminating network outages and related losses stemming from business discontinuity, disgruntled clients, idle employees, and de-focused executives.

Progent's billing policy for remote help is designed to get the most out of your IT service dollar. Progent bills on a per-minute basis for phone assistance, so you owe only for the support that you receive. In contrast to many online service organizations, Progent asks for no service activation surcharge or minimum payments. Progent's per-minute billing unit and simple policy for pricing eliminate situations where speedy. minor fixes manage to end up as substantial bills. Progent's penchant for disposing of problems quickly translates into your business conserving money.

Progent's Online Service Tools
Through years of experience, Progent has developed a collection of optimized tools and proven methodologies that allow the maximum degree of efficiency for remote consulting and repair for small and midsize business computer networks. Progent offers safe Virtual Private Network support for VPN gateways from multiple leading companies such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Protected VPN access allows the experts of Progent's Technical Response Center to access your company's computer system without breaching network security.

Progent's sophisticated service database application stores detailed histories for the support that Progent's clients have received. Progent's authorized service personnel have the benefit of the details of services delivered to every customer by every Progent consultant. This database of problems and fixes is organized as a quickly accessible internal database that permits Progent's online support engineers to share their experiences company-wide to make sure that the efficiency of Progent's support improves daily. Progent's high-level accreditations and close relationships with key industry leaders such as Cisco and Microsoft make available other extensive technical knowledge bases and permit fast response from manufacturers' in-house product engineers so Progent's online consulting specialists can arrive at the best resolutions in the least time.

Initiate Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Computer Assistance from Progent
To access Progent's phone services in Morgan Hill California or to find out additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have a critical need for network support, visit Immediate Emergency Support.

Remote Technical Services Available from Progent
Progent's online consulting professionals have credentials in an extensive set of technologies. This breadth of IT skills permits Progent's engineers to address practically any crisis that may take place in a small or midsize company information system. Certifications held by Progent support experts in UNIX-family technologies include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials owned by Progent technical support engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional, Voice Professional, CCDA and CCDP.

To support clients with mixed-operating system environments, Progent also offers the skills of consultants with advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) engineers.

Remote technical services provided by Progent to clients in Morgan Hill include:

  • UNIX/Linux, Solaris, and macOS and OS X Expertise
    Progent's UNIX, Linux, Solaris, and macOS and OS X phone-based consulting services cover a broad range of information technology such as network infrastructure, messaging solutions, system and operational security, UNIX and Microsoft Windows integration, VMware technologies for server hardware consolidation and easy management, and transitioning from legacy systems to the latest Microsoft Windows or Linux-powered solutions. Progent's team-based approach to resolving network problems enables quick escalation, when required, to engineers with task-relevant expertise to handle challenging scenarios. This accelerates solutions of critical problems, reduces lost productivity, and cuts service costs.

    Progent's UNIX/Linux support engineers can provide emergency phone-based assistance for analyzing anomalies affecting UNIX, Linux, or Solaris systems powered by popular derivatives of UNIX such as:

    • macOS and OS X
    • Solaris
    • IBM AIX Open UNIX
    • HP-UX (Hewlett Packard UNIX)
    • BSD
    • SCO UNIX
    • Silicon Graphics IRIX (SGI/IRIX)
    Important Linux versions for which Progent can provide expertise include:
    • RedHat
    • SUSE
    • Debian-GNU
    • Slackware Linux

  • Talk to a Cisco CCIE for Complex Network Problem Solving
    Cisco Engineers for Morgan Hill CaliforniaThe Cisco CCIE credential is the highest recognition for networking consultants, and certifies a consultant's network technology skills at the master level. Cisco CCIEs know how to resolve even the most intractable issues associated with network infrastructure design, integration, administration, protection, and troubleshooting. CCIEs work closely with Cisco's internal support staff in analyzing problems with IOS network management utilities and coming up with workarounds or identifying software patches. Cisco CCIEs provide exceptional cost-effectiveness since their deep expertise allows them to solve the most complex problems quickly. In common cases, less qualified service providers can wrestle for many hours or even days with identical problems that a Cisco-qualified CCIE can dispose of in a few minutes. Few consulting firms make CCIEs accessible to assist small and medium sized businesses. Progent can provide quick telephone contact with a Cisco authorized CCIE so you can receive timely support for serious network problems that are impacting business efficiency but are outside the scope of your regular computer maintenance providers. Progent's Cisco-qualified CCIE engineers can connect to your network by means of state-of-the-art on-line troubleshooting tools to perform quick, safe, and economical analysis and repair. Progent's Cisco CCIEs can provide expertise in all of Cisco's market leading selection of connectivity appliances such as PIX Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), protected high-speed and integrated services routers, Aironet wireless access points, Meraki cloud-managed Wi-Fi APs, VoIP systems, Catalyst family switches, plus Virtual Private Network products.

  • Authorized MS Windows Expertise
    Microsoft Windows Support for Morgan Hill CaliforniaProgent's Microsoft-premier remote support professionals can provide network troubleshooting and IT help for all Microsoft server platforms. Progent is a Microsoft Partner and can offer your company the expertise of consulting professionals who can help your company with a wide range of platform support services such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 installation, Microsoft Exchange 2019 Server planning and configuration, Microsoft Exchange Server 2016 migration, Exchange 2013 integration, Exchange Server 2010 maintenance, SharePoint 2016 migration and hybrid deployment support, SharePoint 2019 design and configuration, Microsoft Teams integration, Skype for Business Server migration consulting, Lync Server 2013 integration and Microsoft Office Communications Server upgrade, Microsoft Forefront TMG management and ISA Server 2006 migration, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager network monitoring and reporting, Project Server planning, SBS Server 2011 consulting, and Windows 2012 R2 Essentials cloud integration.

    Progent in addition offers a full array of online PC desktop consulting and support services including Microsoft Windows 7 integration, preparing for to 64-bit workstation applications, configuring Microsoft Office 2010, and automating desktop configuration.

  • CISM and CISSP Certified Network Security Professionals
    CISSP Premier Network Security Specialists for Morgan Hill CaliforniaProgent's accredited CISM and CISSP security consultants offer a variety of system protection solutions that can enhance the immunity of your UNIX/Linux, Solaris, Apple Mac or Microsoft Windows environment against assaults or assist your company to clean up rapidly after a damaging penetration. Security consulting services available from Progent cover thorough security audits using tools such as GFI LANguard, NMAP Port Scanner, and software from Solar Winds tools and Hydra; rapid cleanup after malicious assaults; setting up firewalls; establishing safe mechanisms for remote and mobile connectivity; securing your email infrastructure against spam and DHA attacks; and setting up 24x7 network monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers advanced online support to help organizations of any size connect their networks with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help you to plan and manage cost-effective environments that can include Windows and Linux systems and applications in either cloud-based solutions or in hybrid network models that utilize physical IT assets as well as cloud services. To assist you to integrate public cloud services with networks, Progent can provide a variety of public cloud integration services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud integration consulting. Progent has more than 20 years of background delivering advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and affordably.
Special Consulting Services Available from Progent
Progent can provide the services of seasoned remote consulting experts for special IT projects that small businesses often need. Progent's rates for ongoing consulting tasks are determined according to the level of expertise of the consultants involved. Progent's experience with these important areas of information technology enables customers to execute critical initiatives economically and on time. Progent's special online engineering solutions include:
  • Help Desk Support
    Progent's Help Desk Call Center support alternatives for small and midsize businesses with networks that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk outsourcing, Virtual Helpdesk support services, and Help Desk operations consulting. Progent's Standard Help Desk Call Center support services are intended for smaller businesses who don't have the budget to build and maintain an internal Help Desk Call Center but who want fast communication with an efficient Call Center with professional phone support as well as the available expertise to escalate complex tasks to advanced engineers.

    Progentís Help Desk sharing services make it possible for your IT organization to share responsibilities for Help Desk services seamlessly between your in-house IT team and Progent's large roster of veteran desktop support technicians and subject matter experts. Progentís Help Desk sharing service is a collaborative support solution built around the top PSA tool for handling end-user service requests, ticket lifecycle, accountability, status tracking, and metrics.

    Progent's Call Center consulting services can guide you in building an effective new Help Desk Call Center or enhancing your established organization, identifying or enhancing Call Center application software to meet the unique requirements of your business, or adding temporary phone support staff to supplement your internal Call Center resources to handle unusually busy scenarios such as software transitions, mass updates, or installing brand new applications.

    Progent's Call Center staff of seasoned information technology experts gives your computer users in Morgan Hill California immediate access to a large network service resource with years of background providing phone support and online diagnostics for networks based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to earn the Help Desk Call Center recognition as a key contributor to company efficiency, and Progent's aim is to solve instead of simply report technical issues.

  • Applications Services: Training, Programming, and Integration
    Progent's Applications Experts Group provides online and in-depth engineering support and training in key application fields such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can deliver consulting, custom programming, and education for popular Microsoft applications such as Microsoft CRM, Microsoft Project, Microsoft Word, and MS Excel. To read additional information concerning Progent's consulting, customization, and training offerings for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Group.

    Progent's Apple Mac consultants can promote the creative elements of Apple Mac systems by delivering phone-based consulting services and training in imaging, audio, and motion video. Progent's consultants can provide help in a variety of Macintosh programs including Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also assist you with special jobs like scanning or digitizing audio/video or building an audio/video post production lab.

    Online Network Monitoring Support
    Progent offers companies in Morgan Hill California remote network and server monitoring services based on MS System Center Operations Manager network monitoring and reporting, enhanced by Progent to accommodate your environment so that your network maintenance is proactive and automated. By exposing possible problems before they grow into network outages, remote monitoring can avoid stressful and expensive network failures. Progent can also deploy system monitoring products such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows networks, or systems based on a combination of platforms.

How Your Morgan Hill California Company Can Contact Progent's Online Service Professionals
To get in touch with Progent about emergency phone-based assistance with UNIX, Linux, Solaris, or Apple macOS and OS X computer systems, go to Progent's Nationwide Remote Help, telephone 1-800-993-9400, or go to Contact Progent.

San Francisco Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout Northern California.

Onsite IT Consulting
Progent locations in San Francisco Bay Area

City Address Phone Link
Fremont Fremont Executive Suites
Newark, CA 94560
United States
(510) 933-0400 Fremont Network Support Services
Hayward 26250 Industrial Blvd
Hayward, CA 94545
United States
(510) 300-1400 Hayward Network Support Services
Morgan Hill 18525 Sutter Blvd
Morgan Hill, CA 95037
United States
(408) 645-8400 Morgan Hill Network Support Services
Oakland 1300 Clay Street
Oakland, CA 94612
United States
(510) 899-7400 Oakland Network Support Services
Palo Alto 3790 El Camino Real
Palo Alto, CA 94306
United States
(650) 543-0400 Palo Alto Network Support Services
Pleasanton 4695 Chabot Dr, Suite 200
Pleasanton, CA 94588
United States
(925) 621-2400 Pleasanton Network Support Services
San Francisco 388 Market Street
San Francisco, CA 94111
United States
(415) 321-5400 San Francisco Network Support Services
San Jose 2570 N. First Street, 2nd Floor
San Jose, CA 94131
United States
(408) 240-9400 San Jose Network Support Services
San Mateo 1900 S Norfolk, Suite 350
San Mateo, CA 94403
United States
(650) 931-2400 San Mateo Network Support Services
Walnut Creek 1261 Locust St
Walnut Creek, CA 94596
United States
(925) 362-2400 Walnut Creek Network Support Services




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    Progent's ProSight portfolio of managed services are intended to offer businesses who maintain minimal internal IT administration and support teams with affordable access to enterprise-class management platforms and consulting experts. Advantages of the ProSight line of managed services include flat-rate IT management costs, smart automation of common management tasks, continual absorption of new technology, graceful migration from older systems to current solutions, improved fit between computer technology with business objectives, guidance from seasoned IT consultants, and freeing up management to concentrate on business issues rather than ever-changing computer technology.

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    Progent's Microsoft-certified consulting experts have more than a decade of experience planning, implementing, optimizing and troubleshooting SCOM solutions and offer organizations of any size advanced remote or onsite consulting support for Microsoft SCOM 2012. Progent can assist you to plan a topology for Microsoft SCOM 2012 servers that provides the performance and resilience needed to monitor your datacenter effectively, whether your datacenters are on-premises, cloud-based, or a mixed environment. Progent can also assist you to import and set up System Center 2012 Operations Manager management packs based on leading practices for tracking network fabric as well as Microsoft and 3rd-party applications and services. In addition, Progent can provide responsive remote or onsite technical support to assist you to remediate serious issues detected by SCOM 2012.

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    Progent can assist you in all phases of your upgrade to Exchange Server 2016 such as designing HA infrastructure for an on-premises, cloud-based or hybrid environment; CAL licensing compliance for Exchange 2016 Server and Windows Server 2012 R2 or later; migrating mailboxes; Windows Hyper-V strategy; determining mass storage capacity required for your virtual machines (VMs), mailbox databases and log files; configuring hardware load balancing (HLB) for high-availability CAS services; designing, configuring and testing Exchange and Windows Servers and DAG groups; setting up collaboration with SharePoint; preparing your firewall; creating SSL certs; providing client remediation with Office desktop or Office 365; and configuring Outlook on the web.

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    Progent's certified Internet Security and Acceleration Server consulting experts have extensive backgrounds configuring Microsoft ISA Server-based security installations for information systems with multiple sites, remote workers, and mission-critical eCommerce applications. Progent's Microsoft Firewall experts can assist your small business in designing and deploying a configuration of ISA Server 2000 or ISA 2004 Server that supports your network protection needs without overly restricting your network productivity. Progent's consultants can help you upgrade from Microsoft Proxy Server from ISA 2000 Server to Microsoft ISA 2006 Enterprise Edition Server or ISA 2006 Standard Edition Server.

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    E-Mail Guard is a comprehensive service for defending against spam and virus attacks. E-Mail Guard addresses the protection and administration of company email by offering constantly improved spam and virus filtering, policy administration, content filtering, and defense against email-borne DHA and Distributed Denial of Service attacks. E-Mail Guard also includes monitoring, management and analysis utilities plus outgoing email filtering to help you repair your email system and define and regulate company email policy.

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    Progent is committed to information transfer from Progent's consultants to clients. By teaching clients to deal with technical issues that are within their comfort zone, Progent is able to focus on delivering high-value services where Progent has few competitors. Small businesses who work with familiar freelance service providers or who maintain internal support personnel benefit when Progent transfers information about new technology and proven processes to make their IT environments more reliable, secure, and productive.

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    Progentís Help Desk Co-management service makes it possible for your business to split responsibilities for Help Desk services transparently between your IT team and Progent's nationwide pool of seasoned desktop support engineers and matter experts (SMEs). Progentís Co-managed Help Desk service is a collaborative support solution built around the top shared professional services automation tool for handling end-user service requests, ticketing, ownership, status tracking, and metrics.

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    Progent's Juniper-certified network engineers can help you utilize Junos OS and the Junos platform of network management applications to configure, administer, and monitor Junos-powered devices; migrate to the Junos OS operating system from other Juniper software platforms such as ScreenOS; and upgrade your Juniper routers, switches, and gateways to the latest version of Junos OS.

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    Windows Hyper-V 2016 incorporates key technologies initially designed for and refined on Azure, one of the world's biggest public clouds. This significantly enhances the ability of the Windows Server platform to support private cloud and hybrid cloud/on-premises deployment models by enhancing security, availability, expandability, manageability, dependability and disaster recovery. Progentís Microsoft-certified consultants can help you to evaluate the benefits of Hyper-V 2016 for your business, configure test systems to confirm the ability of Hyper-V 2016 to run your vital applications, design a cost-effective network topology for a cloud-based or hybrid deployment, develop and execute a non-disruptive upgrade plan, educate your IT administration and support personnel, and deliver ongoing consulting and troubleshooting services to make sure that your Hyper-V 2016 solution delivers the highest possible business value.

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    Progent offers Windows 2003 Cluster Server assistance to help your business implement non-stop server clusters designed to provide 100% uptime. Windows cluster servers for high-availability networks include Windows 2003 Cluster Server, Microsoft SQL Cluster Server, and Exchange Server Cluster. By helping you create zero-downtime clustered server solutions based on Microsoft Windows Server Cluster 2003, Progentís Premier Windows professionals ensure that your fault-tolerant clustered servers are set up to optimize the business advantage of your computer system.

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    Progent's Microsoft-certified Windows Server 2019 experts can assist your organization to plan and implement an efficient migration to Windows Server 2019 using your current deployment architecture or a new cloud-hosted or hybrid deployment model. Microsoft Windows Server 2019 offers major enhancements in capacity, performance, manageability, Hyper-V virtualization, security and compliance, hybrid on-prem plus cloud deployments, resilience, and container support.

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    Progent's Microsoft-certified consultants have 20 years of background providing e-mail and unified email/telephony solutions for companies. Progent offers economical Exchange Server support services to enhance email security and virus protection, provide fault tolerant email, and implement remote and wireless email access. Progentís Microsoft Exchange consulting and support offerings can assist you in designing and deploying a Microsoft Exchange update or a move from a legacy SMPT system or outdated Microsoft Email product such as Microsoft Exchange 5.5 to Microsoft Exchange Server 2010.

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    Progent's ISSAP Premier security consultants, or Information Systems Security Architecture Professionals, are experts who have earned ISSAP Certification through rigorous testing and significant work with information security architecture. ISSAP consultants have in-depth understanding of access management systems and techniques, phone system and network protection, cryptography, requirements analysis, business continuity planning (BCP) and disaster recovery, and physical security. Progent's ISSAP-premier security experts can assist your company with all aspects of secure network architecture.

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    To see replies to frequent enquiries about becoming employed by Progent, refer to Employment at Progent FAQs.

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    Progent's ProSight IT Asset Management is a cloud-based IT documentation management service that allows you to capture, update, retrieve and protect information related to your IT infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs or warranties. By cleaning up and organizing your network documentation, you can eliminate up to half of the time wasted trying to find vital information about your IT network. ProSight IT Asset Management features a common location for storing and collaborating on all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre making improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need the instant you need it.

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    Progent's background delivering Microsoft .NET support and SQL Server help, and Progent's programming experience with Microsoft VBasic, XML, and other developer platforms enable Progent to design custom mission-critical applications and eCommerce solutions that integrate seamlessly with Microsoft Dynamics GP Software. Progent's Microsoft Dynamics GP management reporting consultants can help you create reports that let you analyze your business more effectively, turning uncooked information into useful understanding of your company and customers.

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    Cisco's Meraki line of switches are intended for environments ranging from branch offices to large campuses. Progent's Cisco-certified consultants offer cost-effective online consulting to help you to plan and deploy a productive network solution based on Meraki switches, simplify network monitoring and administration with Meraki's cloud-based management tools, set up policies to maintain security, develop and validate a disaster recovery strategy, and troubleshoot issues associated with any facet of your Meraki deployment. Progent can also assist your company to integrate Meraki switches with Cisco's Nexus or Catalyst data center switches and with Meraki wireless access points to build a unified networking solution.

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    SQL Server 2000 is a rich, Web-enabled database and data analysis solution that enables the rapid development of a new generation of enterprise-class programs that can give your company a significant competitive edge. SQL Server provides built-in support for XML and the ability to query across the Internet and outside the firewall. The experience of Progent's Microsoft-certified SQL Server 2000 consultants, with an average of more than over 10 years of work helping with Microsoft integration, ensures you success in planning, deploying and administering Microsoft SQL Server solutions that are well integrated with other applications based on Microsoft's .NET platform.

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    Progent is structured to provide comprehensive online support for all major technologies associated with small company IT systems and offers a variety of vital, on-demand support services such as a temporary Chief Information Officer to offer advanced IT design and budgeting capability, a Technical Response Center for help desk support, 24x7 remote monitoring, spam and email-borne virus protection as an outside-the-firewall service, best-practices project management for major initiatives like site moves orOS upgrades, connectivity experts for building and maintaining fast and reliable infrastructure, security engineers to ensure information safety and regulatory compliance, disaster recovery specialists to design and document business continuity strategies, and software programmers to write, customize, or repair business applications.

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    Progent provides live online instruction for an array of desktop apps and environments including Microsoft Office Excel, Word, PowerPoint and Visio plus Adobe Acrobat Writer, Photoshop, Crystal Reports, and Windows 10. Remote instruction provides the advantages of traditional physical classroom seminars, such as instant interaction between clients and teachers, but avoids the expenses of transportation and the challenge of attempting to synchronize the availability of many trainees. Available to individuals or classes of all sizes, Progent's live online training permits the instructor to conduct the seminar from an online office while the students can be dispersed throughout a campus or all over the the U.S. Virtual education deploys powerful teaching mechanisms like virtual white boards, electronic hand-raising, and shared applications. Classes can be brief and personalized to specific subjects or extended in time and broader in scope.

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    Progent can provide economical remote support from consultants skilled in a wide range of products and services that provide solutions for backing up Microsoft Windows, Mac, and Linux servers and workstations as well as laptops and handhelds. Progent offers expertise for all major data protection products such as Acronis Backup and Recovery, Barracuda Backup, Altaro VM Backup, Symantec Backup Exec, BackupAssist Software, CrashPlan, Double-Take Software, Mozy, Retrospect, Time Machine, vSphere Data Protection, and FLARs. Progent can assist your company to design, enhance, or maintain backup solutions for a range of topologies including local, remote, cloud-based, or hybrid.

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    Progent's Network Contact Center Outsourcing Services for PC desktop support are intended especially for small businesses who require fast access to a Help Desk Service Center with professional telephone support and full escalation capability but who have to work within a modest IT budget. Key features of Progent's Help Desk Outsourcing Support Services include: Helpdesk Support, Optional Remote Access Provisioning, System Assessment, Problem Escalation, Virtual Help Desk Call Center Services, By-the-Minute Billing, and Help Desk Call Center Software Selection and Deployment.

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    The QTS Colocation Center facility is located in the earthquake-neutral Natomas area of Sacramento, CA. If you are currently utilizing the QTS Sacramento data center as a colocation facility or if you are planning on migrating your primary or disaster recovery equipment to the Herakles data center, Progent offers a range of affordable consulting services that include data center relocation, system deployment and updates, infrastructure optimization, project management services, virtualization expertise, remote network monitoring, streamlined system management, software development, disaster recovery/business continuity planning, data security evaluation, and the support of the Progent Test Lab.

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    Progent can help small and medium-size businesses to configure IP voice technology to give their remote workforce the benefit of transparent extensions of the corporate phone network.

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