Fast Online Support for Morgan Hill California UNIX, Linux, or Sun Solaris SystemsFor small and midsize businesses in Morgan Hill California, Progent offers technical support for information systems powered by UNIX or Linux or for environments that feature a mix of UNIX and Windows technology. Progent has delivered remote support to businesses in all 50 states in the U.S. (Refer to Progent's client testimonials). In addition, Progent can furnish the expertise of CCIE-qualified engineers for challenging connectivity problems, as well as the services of CISA and CISSP-accredited security engineers to help with high-level security architecture and disaster recovery preparedness.

Progent's online support services offer exceptional value because they are equipped with the practical experience and the sophisticated tools to resolve the majority of information system problems quickly. Efficient support reduces direct costs since service calls require fewer billable consulting minutes. Remote help also avoids the cost of dispatching a consultant to your site. Your organization benefits additionally in incidental expenses by reducing or avoiding system outages and associated losses resulting from business disruption, disgruntled customers and vendors, unproductive employees, and distracted executives.

Progent's pricing model for online help is structured to stretch your network support investment. Progent charges by the minute for telephone-based assistance, so you are charged exclusively for the services that you receive. Unlike typical remote support organizations, Progent imposes no initialization fee or minimum fees. Progent's per-minute granularity and simple policy for billing prevent situations where quick solutions somehow turn into substantial invoices. Progent's penchant for handling problems efficiently results in your company saving cash.

Progent's Remote Service Technologies
Over the years, Progent has fine tuned an arsenal of optimized tools and field-tested processes that ensure the maximum level of effectiveness for online engineering help and repair for small and midsize business information networks. Progent offers secure Virtual Private Network support for VPN gateways from a variety of leading companies such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Protected VPN connectivity enables the consultants of Progent's online support team to interface to your company's computer system without breaching system security.

Progent's sophisticated service reporting system keeps thorough documentation describing all support that Progent's clients have received. Progent's authorized consultants have the benefit of the history of assistance provided to each customer by any Progent consultant. This database of trouble tickets and solutions is structured as an easily accessible internal knowledge base that permits Progent's online technical professionals to communicate their knowledge with the whole team to ensure that the value of Progent's support services grows daily. Progent's high-level certifications and close associations with important industry leaders including Cisco and Microsoft permit access to additional massive technical knowledge bases and allow fast response from vendors' in-house support staff with the result that Progent's online consulting experts are able to find optimal resolutions quickly.

Initiate Online UNIX/Linux, Solaris, or macOS and OS X Network Help from Progent
To access Progent's phone services in Morgan Hill California or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has a critical requirement for network help, go to Immediate Urgent Support.

Remote Technical Services Provided by Progent
Progent's phone-based network support engineers possess advanced credentials in a comprehensive set of products and technologies. This broad range of technical skills permits Progent's consultants to manage almost any emergency that may take place in a small business information system. Certifications awarded to Progent consultants in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials owned by Progent technical support experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional (CCSP), Voice Professional (CCVP), CCDA and CCDP.

To support clients with multi-OS environments, Progent also provides the services of consultants who have high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager consultants, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) consultants.

Online services Offered by Progent to small businesses in Morgan Hill include:

  • UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
    Progent's UNIX, Linux, Solaris, and macOS and OS X phone-based consulting services cover a broad range of information technology such as system infrastructure, email systems, network and process security, UNIX/Linux and Microsoft Windows integration, virtual server products for server consolidation and simplified administration, and migration from legacy applications to current Microsoft Windows or Linux-based environments. Progent's team-oriented methodology for resolving network problems enables quick escalation, when required, to engineers with appropriate experience to tackle challenging situations. This accelerates solutions of urgent problems, minimizes network downtime, and lowers service expense.

    Progent's UNIX/Linux support engineers can offer emergency online help for diagnosing anomalies within UNIX, Linux, or Solaris systems powered by leading derivatives of UNIX such as:

    • macOS and OS X
    • Solaris
    • IBM AIX Operating System
    • HP-UX
    • BSD
    • SCO
    • Silicon Graphics IRIX (SGI/IRIX)
    Major Linux platforms for which Progent offers expertise include:
    • RedHat
    • SUSE Linux
    • Debian GNU/Linux
    • Slackware Linux

  • Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
    Cisco Infrastructure Engineers for Morgan Hill CaliforniaThe Cisco Certified Internetwork Expert (CCIE) certification is the premier accreditation for networking engineers, and indicates an individual's network technology knowledge at the expert level. Cisco qualified CCIEs can resolve the most stubborn challenges encountered in network planning, integration, administration, security, and problem solving. CCIEs operate closely with Cisco's internal engineers in analyzing problems with Cisco IOS Software network management tools and developing workarounds or locating program updates. CCIEs are an exceptional value since their deep experience enables them to fix the most difficult problems rapidly. In typical instances, less experienced service providers can struggle for many hours or days with identical problems that a Cisco CCIE can dispose of in minutes. Few service organizations make Cisco CCIEs accessible to help small and mid-size businesses. Progent can provide quick telephone access to a Cisco-qualified CCIE so your company can receive immediate help for complex network infrastructure issues that are impacting business productivity but are outside the scope of your regular network support resources. Progent's Cisco CCIE engineers can interface to your environment via sophisticated remote troubleshooting technology in order to provide efficient, safe, and affordable analysis and remediation. Progent's CCIEs can provide consulting for the complete line of Cisco's top-selling family of connectivity appliances including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, Catalyst FWSM modules, protected high-speed and IS routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) phones and systems, Catalyst Series switches, plus Virtual Private Network (VPN) technology.

  • Authorized Microsoft Windows Expertise
    MS Windows Support for Morgan Hill CaliforniaProgent's Microsoft-certified online support experts can provide network repair and consulting support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the expertise of consulting professionals who can assist you with a broad range of platform support services such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 set up, Microsoft Exchange 2019 Server planning and configuration, Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 configuration, Microsoft Exchange 2010 management, SharePoint Server 2016 migration and hybrid integration expertise, SharePoint Server 2019 design and deployment, Microsoft Teams expertise, Skype for Business migration support, Lync Server management and Microsoft Office Communications Server troubleshooting, Forefront Threat Management Gateway 2010 management and ISA Server maintenance, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development, and SQL Server 2014 support, Systems Center Operations Manager resource monitoring and reporting, Project Server and Server Online planning, Small Business Server 2011 support, and Windows 2012 R2 Essentials cloud integration.

    Progent also offers a wide array of remote desktop support services such as Microsoft Windows 7 migration, upgrading to 64-bit desktop software, configuring Microsoft Office 2010, and automating PC desktop image creation.

  • CISSP and ISSAP Certified System Security Specialists
    CISSP Certified System Security Specialists for Morgan Hill CaliforniaProgent's certified CISSP, ISSAP, and CISM security consultants can provide a variety of security solutions that can strengthen the protection of your UNIX, Linux, Sun Solaris, Mac or Microsoft Windows environment against assaults or help your business to recover rapidly following a serious breach. Security services offered by Progent cover in depth security evaluation using utilities such as GFI LANguard, EEYE Vulnerability Scanner, and products from Solar Winds tools and Netcat; quick cleanup after virus and worm attacks; installing firewalls; establishing secure techniques for remote and mobile connectivity; securing your messaging system against spam and DHA attacks; and initiating 24x7 proactive monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide expert online consulting to help businesses of any size connect their information networks with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can help your it team to plan and manage hybrid environments that support Windows and Linux operating systems and apps in both cloud-only systems or in hybrid network models that combine on-premises IT assets as well as cloud services. To assist you to integrate cloud services with networks, Progent offers a variety of public cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform integration expertise. Progent has more than 20 years of experience delivering high-level consulting expertise online, and Progent can make sure you complete your cloud integration initiatives on schedule and within your budget.
Additional Consulting Services Offered by Progent
Progent can provide the services of seasoned remote consulting experts for special IT projects that small companies frequently request. Billing rates for longer-term development or consulting tasks are set according to the level of expertise of the engineers required. Progent's experience with these special fields of computer technology allows clients to complete major projects within budget and on schedule. Progent's project-based remote engineering services include:
  • Help Desk Services
    Progent's Help Desk support alternatives for small organizations with networks based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include comprehensive Call Center outsourcing, Virtual Helpdesk support services, and Helpdesk consulting. Progent's Standard Call Center support services are a convenient solution for small organizations who lack the resources to create an internal Help Desk Call Center but who want quick response from an efficient Call Center with professional phone assistance plus the in-depth expertise to escalate the most challenging tasks to high-level consultants.

    Progentís Help Desk Co-management services allow your IT organization to split the load for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of seasoned desktop support engineers and subject matter experts. Progentís shared Help Desk service is an advanced service desk solution built around the top professional services automation (PSA) tool for managing end-user service requests, ticketing, accountability, status tracking, and reporting.

    Progent's Help Desk Call Center consulting expertise can aid you in building an effective new Help Desk Call Center or improving your established one, selecting or modifying Help Desk Call Center application software to handle the particular needs of your business, or adding occasional phone support personnel to reinforce your internal Help Desk Call Center group during high-demand events like software transitions, major updates, or installing brand new applications.

    Progent's Help Desk staff of veteran information technology experts offers your workers in Morgan Hill California immediate assistance from a large technical support group with extensive experience delivering phone consulting and online diagnostics for networks powered by UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to give the Help Desk Call Center perception as a solid driver of business success, and Progent's target is to fix instead of merely track technical issues.

  • Business Applications Services: Education, Customization, and Problem Solving
    Progent's Applications Consulting staff provides online advanced consulting expertise and education in key business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting, programming, and education for popular Microsoft business applications including CRM, Microsoft Office Project, Office Word, and MS Excel. For additional information about Progent's expertise, custom development, and training offerings for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Group.

    Progent's Mac experts can support the creative elements of Apple Mac computing by offering phone-based consulting support and training in imaging, sound, and video. Progent's consultants can provide assistance in a range of Mac applications such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also assist you with common projects like scanning or digitizing audio or video or setting up an audio/video production studio.

    Online Network Monitoring Support
    Progent can provide businesses in Morgan Hill California online computer system monitoring support powered by MS System Center Operations Manager network monitoring, enhanced by Progent to accommodate your business so your network support is proactive and automated. By uncovering emerging trouble spots before they grow into network outages, automated monitoring can avoid stressful and expensive network breakdowns. Progent can also use system monitoring products like Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows networks, or networks that incorporate a variety of OS platforms.

How Your Morgan Hill California Company Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about emergency remote expertise with UNIX/Linux, Sun Solaris, or Apple macOS and OS X computer systems, visit Progent's Urgent Remote Support, telephone 1-800-993-9400, or visit Contact Progent.

San Francisco Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout Northern California.

Onsite IT Consulting
Progent locations in San Francisco Bay Area

City Address Phone Link
Fremont Fremont Executive Suites
Newark, CA 94560
(510) 933-0400 Fremont Network Support Services
Hayward 26250 Industrial Blvd
Hayward, CA 94545
(510) 300-1400 Hayward Network Support Services
Morgan Hill 18525 Sutter Blvd
Morgan Hill, CA 95037
(408) 645-8400 Morgan Hill Network Support Services
Oakland 1300 Clay Street
Oakland, CA 94612
(510) 899-7400 Oakland Network Support Services
Palo Alto 3790 El Camino Real
Palo Alto, CA 94306
(650) 543-0400 Palo Alto Network Support Services
Pleasanton 4695 Chabot Dr, Suite 200
Pleasanton, CA 94588
(925) 621-2400 Pleasanton Network Support Services
San Francisco 388 Market Street
San Francisco, CA 94111
(415) 321-5400 San Francisco Network Support Services
San Jose 2570 N. First Street, 2nd Floor
San Jose, CA 94131
(408) 240-9400 San Jose Network Support Services
San Mateo 1900 S Norfolk, Suite 350
San Mateo, CA 94403
(650) 931-2400 San Mateo Network Support Services
Walnut Creek 1261 Locust St
Walnut Creek, CA 94596
(925) 362-2400 Walnut Creek Network Support Services




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    Progent's Juniper-certified consultants can help your business plan the deployment of Juniper SSG integrated firewall/VPN products, configure security policies to match your operational requirements, set up network OS software to streamline management processes, migrate from legacy Juniper products, and troubleshoot infrastructure issues.

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    Progent's Cisco certified network infrastructure consultants can provide advanced support services for Cisco Unified Communications Manager (CUCM) (previously CallManager). Progent can help you to integrate VoIP phones, create dial plans, configure SIP trunking and PSTN support, deploy Cisco ISR G2 routers with CUBE support, and deploy UCS server high availability systems.

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    Progent provides nationwide urgent technical support and consulting services for companies who operate UNIX, Linux, or Sun Solaris environments or whose IT systems include a combination of UNIX and Microsoft products. Online network consulting provides optimum return for your IT dollar by extending client efficiency and limiting the hours charged for computer repair services. Advanced online support tools and experienced service specialists and consultants combine to enable Progent to solve the majority of network issues without squandering time and expense by going to your location. In the vast majority of cases your IT problems can be remediated by telephone or through a combination of phone support and online access. Progent can make available Cisco certified CCIE infrastructure experts and CISM and CISSP certified security specialists to assist with the most difficult network problems.

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    Progentís consultants provide experience in a variety of technologies related to mobile networking including network architecture, Activesync, wireless security, wireless email, Windows Mobile, Research in Motion Blackberry, and wireless application programming. Progent's certified consultants can save your organization time and money by using their wireless background to help you choose and integrate wireless networking solutions that make sense for your company. Progent can also optimize your network architecture so that mobile PDAs perform better.

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    Progent offers a variety of network support packages for small companies. These IT outsourcing and network monitoring solutions are built around the anticipatory problem handling capabilities of System Center Operations Manager, a next-generation network and IT support software platform that tracks the reliability, performance, and security of your network and identifies potential troubles before they can bring down your network. With Progent's economically priced network service programs, small organizations can choose a basic co-sourcing package based on Microsoft Operations Manager 2007 with network monitoring, reporting, Help Desk and remote troubleshooting or a comprehensive round-the-clock outsourcing package.

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    Small to mid-sized companies can now enjoy all the advantages of Operations Manager and also have fast access to Progentís Microsoft certified network consulting experts. With Progent's economically priced IT support packages, mid-size organizations can choose a basic co-sourcing package based on Microsoft Operations Manager with server monitoring, reporting, Help Desk and online service or a comprehensive round-the-clock outsourcing solution. Progent offers expertise in System Center Operations Manager to offer small and midsize company networks world-class availability, security and productivity.

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    Progentís private cloud hosting allows small and midsize businesses to run key applications like Microsoft SQL and Exchange from a secure Tier III data center on fault-tolerant hardware with geographically separate data backup. Progent uses Microsoft's Hyper-V technology for server virtualization and Microsoft Data Protection Manager for automatic backup and restoration. Smaller organizations can take advantage of Progentís private cloud to avoid large capital costs for the acquisition, maintenance, and management of computer equipment and data center facilities while benefiting the highest levels of network reliability and security.

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    Microsoft Forefront Threat Management Gateway is based on the powerful security technologies of Internet Security and Acceleration Server 2006 and provides a easily administered web gateway that acts as a one-server solution for an array of security functions including an application layer and network layer firewall, URL monitoring and filtering, malware inspection, IPS, application proxy, Virtual Private Network control, and HTTP and HTTPS inspection. Microsoft Forefront Threat Management Gateway provides advanced web security reporting features, allows custom reports generated by SQL Server, integrates with Active Directory to simplify authentication, and can be operated as a virtual server to cut costs and improve availability. Progent's Microsoft-certified consultants can help you to design and execute pilot and production implementations; interface Microsoft Forefront Threat Management Gateway 2010 with Windows 2008, AD, SQL Server, Microsoft Exchange Server, and SharePoint 2010; set up Forefront Threat Management Gateway 2010 to run on a virtual server with Windows Hyper-V; and provide ongoing support and troubleshooting. Progent can also help your organization to upgrade economically to Microsoft Forefront Threat Management Gateway from ISA Server 2006 or ISA Server 2004.

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    Progent can assist you with every aspect of Microsoft Azure integration including requirements analysis, prerequisites assessment, system design, pilot testing, implementation, centralized management, performance optimization, software license controls, disaster recovery preparedness, security policy enforcement, and regulatory compliance validation. Progent can assist your IT staff to set up and debug firewall appliances and VPN connections so your clients can safely connect to Azure resources, and Progent's Microsoft-certified consulting experts can help you integrate key Microsoft technologies to run in Azure including Windows Server, Exchange Server, SQL Server and SharePoint. Progent can also assist your organization to create a hybrid cloud environment that transparently combines on-premises datacenters with Azure services.

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    Progent's disaster recovery support and business continuity consultants can help you create a disaster recovery strategy to prepare for an IT network catastrophe. Progent can show you how to create a complete disaster recovery strategy that includes scheduled disaster recovery evaluations and testing. Progent's Microsoft and Cisco-authorized consultants can also help you build an affordable, non-stop network solution that addresses availability issues involving a wide array of network technologies and processes.

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    Small to mid-sized companies can now enjoy all the advantages of Microsoft System Center Operations Manager 2007 and also have quick access to Progentís Microsoft certified IT consulting experts. With Progent's affordably priced IT service packages, mid-size businesses can select a basic co-sourcing package built around System Center Operations Manager with server monitoring, reporting, Help Desk and online troubleshooting or a comprehensive 24x7 outsourcing package. Progent offers expertise in Operations Manager to offer small and midsize company networks enterprise-class reliability, protection and productivity.

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    Progent has supported Dynamics GP and Great Plains software for nearly 20 years and Progent has delivered integration, customization, education, and debugging services since the product's debut. Progent offers in-depth expertise for upgrading out of date Dynamics GP deployments. Progent can help your business to plan, test, and carry out a cost-effective upgrade from a an outdated release to the latest version of Dynamics GP.

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    Progent's certified ISA Server 2004 consultants have long backgrounds with Internet Security and Acceleration Server configuring Microsoft ISA Server-based security installations for information systems with multiple sites, mobile workers, and line-of-business eCommerce applications. Progent's ISA Firewall experts can assist your company in planning and deploying an installation of ISA Server 2000 or ISA 2004 Server that supports your network protection requirements without overly limiting your IT system productivity. Progent's consultants can help you migrate from Microsoft Proxy Server from Microsoft ISA 2000 to ISA 2004 Enterprise Edition Server, ISA 2004 Standard Edition Server, or any up-to-date editions of Internet Security and Acceleration Server.

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    Global Information Assurance Certification was founded in 1999 to validate the skill of IT security professionals. GIAC certifications are recognized by businesses and government organizations throughout the world including and the U.S. NSA. Progent's GIAC-certified information assurance specialists can provide help with all of the security disciplines addressed under GIAC accreditation including auditing infrastructure vulnerability, incident handling, intrusion detection, web services security and security information and event management (SIEM) solutions.

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    Progent offers national urgent technical support and troubleshooting services for companies who run UNIX, Linux, or Sun Solaris networks or whose IT systems include a combination of UNIX and Microsoft Windows products. Online IT help provides maximum leverage for your information technology budget by protecting client efficiency and shortening the time charged for computer analysis and repair. Advanced remote support tools and experienced technicians and consultants allow Progent to handle most network issues without squandering time and expense by traveling to your site. In the vast majority of cases your network issues can be remediated by telephone or through a combination of telephone help and remote connectivity. Progent can offer the services of Cisco CCIE network engineers and CISA premier security specialists to assist with the most challenging network problems.

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    Citrix has developed a powerful line of platforms that deliver enterprise-level manageability, scalability, and responsiveness for virtualizing servers and for server-based distribution of Windows desktops and Windows applications. For managing virtualized desktops and applications, Citrix offers XenDesktop and XenApp. For making and managing virtual servers, Citrix has developed XenServer and Citrix Essentials. Progent's Citrix-certified consultants can help you to evaluate the strategic benefits of Citrix technology and help you plan, validate, deploy, optimize, and support Citrix solutions.

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    Progent's Microsoft-certified consulting experts can assist you to determine the value of Microsoft Exchange Server 2010 for your business and can assist your IT staff to design and implement an efficient upgrade to Microsoft Exchange 2010 from Exchange 2003 or Microsoft Exchange 2007 Server that will offer fast ROI by increasing your productivity, cutting the cost of equipment and service, simplifying management, and consolidating your vital communications technologies.

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    Progent's Symantec experts can assist you to support legacy Symantec firewall and Symantec VPN products such as the Raptor and VelociRaptor line or help you upgrade to more recent firewall solutions. Progent can also enable you to design and execute a comprehensive security strategy that can incorporate firewall and VPN appliances and software, managed security and virus defense services, system monitoring products, and documented policies and processes. Progent has the expertise to be your one-stop source for continuing technical support, administration, training, and security consulting.

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    Progent's ProSight Virtual Hosting service offers complete hosting of a small or mid-size organization's production servers in a solution that delivers the maximum degree of availability and expandability and is also simple to migrate to another host. ProSight Virtual Hosting and management services are based upon mature virtualization techniques that enable small and midsize companies with multi- platform environments to economize dramatically on the costs of capital equipment, infrastructure maintenance, and IT management while benefiting from world-class fault tolerance and an unmatched level of vendor independence.

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    Progent's Cisco-certified SIP infrastructure consultants can assist your business to plan, deploy, maintain, troubleshoot and enhance Cisco's SIP connectivity technology and Cisco's CUBE-based IP PSTN trunks and offer affordable online or onsite expertise to assist you to migrate efficiently to a modern unified communications environment that delivers fast return on investment. Progent's certified Microsoft collaboration consultants can assist you to establish connections between Cisco's CUBE Session Border Controller and Microsoft's rich media platforms like Skype for Business and Lync Server for connectivity to a SIP-based IP PSTN trunk.


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