Morgan Hill, CA Remote Support from Certified Network Service Experts
Progent's computer technical support services can provide your Morgan Hill, CA business low cost and dependable access to world-class IT engineers. By delivering IT support help when you require it, providing specialized expertise for line-of-business technologies, offering value-added services such as 24x7 server monitoring, and invoicing only for support you receive, Progent gives your Morgan Hill, California business an economical solution for optimizing the business value of small-scale office information systems. Whether you have an onsite system, connect to cloud-based infrastructure, or manage a hybrid cloud/on-premises solution, Progent is the smart choice for organizations and local governments to build and support a robust and secure IT network and to have quick availability of the experienced consulting typically available only to enterprises who can afford a large internal information technology group.
For larger companies, Progent can provide co-sourcing support to add to the skills of your internal network support team. This can save money and minimize technical risks for major IT initiatives like application programming, disaster recover/business continuity preparedness, security evaluations, office consolidations, or technology migrations and upgrades.
Progent can also provide the services of certified experts to assist your company to design and execute your cloud strategy.
Popular Products and Technologies Serviced by Progent for Companies in Morgan Hill, California
Progent's national team of certified support professionals offers help for virtually all aspects of information technology deployed by businesses of all sizes. Practice areas served by Progent in and around Morgan Hill include:
Service Delivery Options Available for Morgan Hill, California Businesses
Progent has a variety of options for providing small and midsize businesses and local governments with affordable IT services for troubleshooting, system architecture, hosting services, and IT management outsourcing. Progent's paradigm for delivering network support is based on the Help Desk operational structure familiar to larger IT organizations. Progent's Contact Center Support Model promotes rapid support, thorough service documentation, consistent follow-up, and tight cost control for a range of IT service delivery options that include remote repairs, onsite help, high-end consulting, plus server hosting.
Progent's Flat-rate Managed Services for Remote Network Management
- Online Service
Progentís Technical Response Center provides urgent and routine remote assistance for Microsoft Windows, Linux, Apple Mac, and Cisco-powered environments in the United States and worldwide. Progent's certified service professionals can assist customers to troubleshoot and repair network problems without the cost or delay of on-premises service visits. The experience of Progent's network engineers allows them to resolve most network problems rapidly. For complex issues, Progent's depth of expertise makes it possible to escalate trouble tickets to world-class specialists. Progent provides a convenient, web-accessible registration procedure for new clients to accommodate urgent situations and Progent bills per minute with zero startup fees or time minimums, so you pay only for the assistance you receive. Specialists you can access remotely include Cisco-certified CCIE network engineers, Microsoft-Premier MCSEs, and CISM-certified security engineers. Find out additional details about Progent's online computer support services.
- On-site Service
Progent provides on-site technical assistance for registered clients in larger cities in the U.S. Progent's on-site service personnel can operate in conjunction with Progent's online support experts to deliver small and midsize businesses the best of both worlds: in-person service professionals when you need them plus the remote help of Progent's worldwide team of network engineers, security professionals, and business software developers. The response time for in-person service calls is typically less than 24 hours. There is no sign-up or retainer charge for becoming a Progent customer for on-premises support. Find out more about why to register for Progent's in-person computer support.
- Phone Support
Progent's Standard Help Desk Services provide smaller businesses an end-to-end service desk solution that manages all facets of online desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent offers help desk services at a significant discount off Progent's normal desktop service rates, and Progent offers the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve the most issues. for more information, refer to Help Desk Services for Small Businesses.
- IT Consulting Expertise
Progent provides small and midsize companies affordable access to world-class IT professionals who can deliver assistance with vital technologies such as
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server support, Cisco network design, company-wide network security consulting, fault tolerant it system consulting, virtual server solutions, plus configuration, programming and support for small business applications such as financials, ERP, management reporting, CRM, and office productivity packages. Progent can provide assistance with one-shot projects including office moves and major software upgrades, extended initiatives such as business reporting software programming and customization, relational database software programming and DBA support, and web development, continuing support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting services for IT infrastructure monitoring and system management, or emergency response such as disaster recovery and virus cleanup.
- Application Hosting
Progent offers hosting for critical business applications like Microsoft Exchange Server and Microsoft SQL to provide small and midsize companies with higher degrees of reliability, security, and recoverability than is possible using the class of internal data center that is realistically affordable for the majority of small and midsize companies. Since Progent utilizes the same data centers that support the equipment of many of the world's largest IT organizations, Progent can eliminate the expense of creating and managing the infrastructure needed for enterprise-class cooling, power failover, and redundant Internet connectivity. For hosted application servers, Progent can also ensure that upgrades and revisions remain current, security and performance is continually tracked, and systems and data files are consistently archived and ready for full and rapid recovery. Learn more about Progent's hosting services for Exchange Server and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service offers comprehensive hosting for all of a small or midsize organization's production servers in a setting that not only delivers the top degree of dependability and scalability but that is also simple for customers to migrate to another support provider or to move in-house if your situation warrants it. Progent's Private Cloud hosting service is based on tested virtualization technologies that permit companies with multi-vendor environments to benefit significantly on the expense of capital equipment, infrastructure maintenance, and network administration while achieving world-class availability and an unparalleled degree of vendor alternatives. Unlike conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting covers all server-centric applications in a single centrally administered package, can support the multi- platform and non- standardized networks typical of small companies, and retains ownership of the licenses in the customer's hands so that migrating to a new virtualized system is quick, reliable, and inexpensive. This eliminates ending up a prisoner of a specific hosting service while still providing all the savings associated with ASP and SaaS hosting services.
- Hybrid Cloud Integration Consulting
Progent offers expert online consulting services to help organizations of any size integrate their information networks with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can help your it team to design and manage cost-effective environments that support Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid network models that utilize on-premises resources along with public cloud services. To assist you to integrate public cloud services with physical datacenters, Progent offers a variety of public cloud integration support services that include Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure planning and deployment services, Amazon Web Services (AWS) cloud integration support, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over two decades of background delivering high-level consulting expertise remotely, and Progent can make sure you complete your cloud migration initiatives quickly and within your budget.
Progent's affordable ProSight suite of network monitoring and management services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based machine learning tools to guard endpoint devices as well as servers and VMs against modern malware attacks such as ransomware and file-less exploits, which easily evade legacy signature-based AV tools. ProSight ASM protects on-premises and cloud resources and provides a unified platform to automate the complete malware attack lifecycle including blocking, infiltration detection, containment, remediation, and post-attack forensics. Top capabilities include single-click rollback using Windows VSS and automatic network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
Progent's ProSight Enhanced Security Protection services offer affordable multi-layer protection for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP provides firewall protection, intrusion alarms, device control, and web filtering via cutting-edge tools packaged within one agent accessible from a single control. Progent's data protection and virtualization experts can help you to plan and implement a ProSight ESP deployment that meets your organization's specific requirements and that allows you demonstrate compliance with government and industry data protection regulations. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for immediate action. Progent's consultants can also assist you to set up and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight DPS: Managed Cloud Backup
ProSight Data Protection Services offer small and medium-sized organizations an affordable end-to-end service for reliable backup/disaster recovery. Available at a low monthly rate, ProSight Data Protection Services automates and monitors your backup processes and enables rapid restoration of critical data, apps and VMs that have become lost or corrupted due to component failures, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or to both. Progent's cloud backup consultants can deliver world-class expertise to configure ProSight Data Protection Services to to comply with regulatory standards like HIPPA, FIRPA, and PCI and, when necessary, can help you to recover your critical information. Find out more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map out, track, enhance and troubleshoot their networking appliances like switches, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network diagrams are kept current, copies and displays the configuration of virtually all devices connected to your network, tracks performance, and generates alerts when potential issues are detected. By automating tedious network management activities, ProSight WAN Watch can knock hours off ordinary chores like network mapping, expanding your network, finding devices that require important updates, or resolving performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption solution that uses the technology of top data security vendors to deliver web-based control and world-class protection for all your email traffic. The powerful architecture of Progent's Email Guard managed service combines cloud-based filtering with a local security gateway appliance to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of unwanted email from making it to your security perimeter. This decreases your exposure to external threats and conserves system bandwidth and storage. ProSight Email Guard's on-premises gateway device provides a deeper level of inspection for incoming email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and encryption. The on-premises security gateway can also help Exchange Server to monitor and protect internal email traffic that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss protection.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your network operating efficiently by tracking the state of vital assets that power your business network. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your specified IT personnel and your assigned Progent consultant so that any potential problems can be addressed before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure Tier III data center on a fast virtual machine host configured and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the apps. Because the system is virtualized, it can be ported easily to an alternate hardware solution without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and protect data about your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be warned automatically about impending expirations of SSL certificates or warranties. By cleaning up and organizing your network documentation, you can save as much as half of time spent looking for vital information about your IT network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether youíre making improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size businesses to obtain an objective assessment of the health of their network. Powered by some of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits show you how well the deployment of your essential infrastructure assets conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits such as a cleaner Active Directory environment. Both also come with one year of advanced remote network monitoring and management. Benefits can include simpler network management, improved compliance with information security standards, more efficient utilization of IT resources, faster troubleshooting, more dependable backup and restore, and increased uptime. Read more information about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a phone discussion with a Progent information assurance consultant. The interview is intended to help assess your organization's ability either to block or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information concerning your current security profile and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply best practices to build a cost-effective security and backup/recovery environment that aligns with your company's requirements. For additional information, refer to The ProSight Ransomware Preparedness Report Service.
Unique Benefits of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the fundamental network software and office productivity programs used by the majority of small and medium-size companies and local governments. As a Cisco-certified partner, Progent also can provide help for an increasingly sophisticated array of infrastructure products such as firewalls, routers and switches, VoIP options, and wireless networking. Furthermore, Progent's
CISSP-Premier cybersecurity consultants,
CISM-authorized security engineers, CISA-authorized security audit consultants and GIAC-authorized information assurance professionals offer a business-wide perspective on system protection and can assist with advanced security projects such as SIEM solutions to help enterprises comply with industry standards and statutory requirements for IT data security and incident reporting.
The scope and size of Progent's consulting staff bring a powerful array of benefits to clients trying to increase the business value of their IT system within a reasonable budget. These advantages include:
- Best Service Methodology
Progentís staff of Microsoft and Cisco Premier Certified consultants average longer than a decade of real-world industry background, at the forefront of network service, performing a wide range of IT tasks for an extensive array of clients. Each Progent support professional shares a refined collection of personal best practices which are combined into company-wide best practices training that Progent instills in its support staff. This means that you get not just expert technical help, but also a support engineer with proven methods for fixing actual network problems rapidly.
Read more details concerning Progent's best practices for network consulting.
- Efficient Pricing
Progent's pricing model is to bill for online service and on-site help per minute. As a result, you owe only for received services. Progent does not demand a more expensive rate for after-hours or urgent support, and Progent does not charge for travel except for emergency calls where on-site work is less than four hours. Also, Progent imposes no sign-up fee and requires no retainer for support services provided during normal working hours. Many support organizations demand large minimum fees or bill in increments of fifteen minutes or longer. Progent's small billing granularity avoids major bills for fast repairs. An additional advantage of granular billing is that customers won't be tempted to allow minor problems to fester until they become major ones.
Read more concerning Progent's value pricing for IT outsourcing.
- Comprehensive Documentation of Network Services
Progent has developed a comprehensive support reporting system that records and organizes complete documentation for all delivered services. Unlike some independent consultants or local support firms who offer scant documentation or details of tasks performed, every service delivered by Progent is tracked by comprehensive documentation. Each Progent consultant has access to the support documentation sent by every consultant to each client. The practice of detailing and organizing service records results in more efficient support and avoids a variety of common problems such as when a service customer is virtually held hostage to a consultant who wonít release the keys to the kingdom.
Read additional information concerning Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent is committed to information transfer from Progent's support experts to clients. By educating customers to deal with problems that are within their scope, Progent is able to focus on delivering hard-to-find skills where Progent has little competition. Small companies who work with freelance consultants or who maintain in-house support personnel benefit when Progent passes on information about new technology and proven processes to make their IT environments more robust, protected, and productive.
Learn more details about Progent's knowledge transfer services.
Get in Touch with Progent
If your Morgan Hill, California company wants to contact Progent about IT outsourcing, consulting, or technical support, phone 800-993-9400 or go to Contact Progent.
Immediate Online Network Help
For fast remote support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).