Expert Remote Support for Morgan Hill, California Small Business Computers from Certified Consultants
Small companies have traditionally been underserved by major IT support firms. Many small companies allow themselves to become excessively dependent on individual consultants or small consulting firms who don't have the size or extensive skill sets to react quickly or efficiently to network crises. Other small businesses turn to mass-market support firms that employ personnel trained to offer standardized fixes for ordinary issues but who do not have the background and technical scope to handle the diversity of configurations and absence of standardization typical of small business information systems.
Progent's proven approach to delivering low-cost and effective technical service to small businesses has made Progent among the premiere Microsoft-certified IT service organizations in the industry. Progent has provided online support to small businesses in every state in the country (See Progent's client testimonials).
For medium-size and enterprise companies, Progent offers co-sourcing and project management support to reinforce the subject matter expertise of your in-house IT support team. Co-sourcing can reduce expenses and minimize technical risks for major IT initiatives such as software programming, disaster recovery planning and testing, security evaluations, office consolidations, or technology migrations.
Progent can also offer access to certified consultants to assist your company to design and execute a sensible cloud computing strategy.
Popular Products and Technologies Supported by Progent for Businesses in Morgan Hill, California
Progent's nationwide team of industry certified consultants offers support for all facets of information systems deployed by organizations of any size. Technologies supported by Progent in Morgan Hill include:
Service Delivery Options for Morgan Hill, California Businesses
Progent has a variety of alternatives for providing small and midsize businesses and local governments with affordable IT services for troubleshooting, system architecture, hosting services, and IT management. Progent's paradigm for delivering computer support is based on the Call Center structure common to larger IT organizations. Progent's Help Desk Call Center Support Model promotes rapid response, comprehensive activity records, reliable follow-up, and tight cost monitoring for an array of network service delivery options that include remote troubleshooting, onsite help, top-level consulting, plus server hosting.
Progent's Flat-rate Managed Services for Outsourcing IT Management
- Remote Service
Progentís Technical Response Center (TRC) offers urgent and scheduled remote assistance for Windows, Linux, Apple, and Cisco-powered environments in the U.S. and globally. Progent's seasoned service experts can assist clients to analyze and fix network problems without the expense or time loss of in-person support visits. The background of Progent's network engineers allows them to handle the majority of IT issues rapidly. For the most complex problems, Progent's depth of expertise allows the support team to escalate troubleshooting tasks to advanced subject matter experts. Progent offers a streamlined, web-based registration process for new clients to address urgent network problems and Progent charges per minute with zero sign-up fees or time minimums, so you are invoiced only for the support you get. Specialists available remotely include Cisco-premier CCIE network engineers, Microsoft-Certified MCSE consultants, and GIAC-certified security engineers. Learn more information concerning Progent's remote network troubleshooting expertise.
- On-site Support
Progent offers on-site computer assistance for registered customers in larger cities in the U.S. Progent's on-site support technicians can work in conjunction with Progent's remote support experts to give small businesses the best of both worlds: in-person support technicians when you need them as well as the on-line expertise of Progent's worldwide team of IT consultants, security specialists, and business application programmers. The response time for on-site support visits is usually less than 24 hours. There is no sign-up or retainer charge for registering as a Progent client for onsite support. Learn more details about how and why to sign up for Progent's onsite network service.
- Phone Support
Progent's Standard Help Desk Services offer smaller businesses a complete service desk solution that handles all facets of online desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent offers help desk services at a significant discount from Progent's normal desktop support rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to handle challenging problems. To learn more, refer to Help Desk Services for Small Businesses.
- Consulting Services
Progent provides small businesses affordable access to world-class consultants who can deliver help with vital technologies such as
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application expertise, Cisco network design, company-wide network security engineering, non-stop it system consulting, virtual server strategies, plus configuration, programming and support for business applications including financials, operations, management reporting, CRM, and office productivity software. Progent can help with short-term projects such as office moves and massive system upgrades, longer term projects like management reporting software programming and customization, database software programming and administration services, and web design, continuing services such as System Center 2012 Operations Manager support and SCOM 2016 consulting services for IT infrastructure monitoring and system management, or emergency services such as disaster recovery and malware cleanup.
- Application Hosting
Progent offers hosting for vital business applications like Exchange Server and Microsoft SQL to provide small and midsize businesses with greater levels of reliability, protection, and performance than is possible with the class of in-house data center that is realistically affordable for most small and midsize companies. Because Progent uses the same facilities that support the gear of many of the world's largest information technology companies, Progent can eliminate the investment in creating and managing the infrastructure required for world-class cooling, power failover, and redundant Internet connectivity. For managed applications, Progent can also make sure that patches and revisions stay current, security and performance is constantly tracked, and systems are regularly archived and ready for full and prompt recovery. Find out more concerning Progent's hosting for Exchange Server and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service offers comprehensive hosting for the entirety of a small or midsize company's servers in a setting that not only delivers the top degree of fault-tolerance and scalability but that is in addition easy for clients to transfer to another support firm or to move internally when your circumstance warrants it. Progent's Private Cloud hosting is based on mature virtualization technologies that allow companies with multi-vendor networks to benefit significantly on the costs of capital equipment, system support, and network administration while achieving world-class reliability and an unprecedented level of vendor independence. Unlike ordinary SaaS hosting models, Progent's Private Cloud Hosting covers all server-centric software in one centrally managed solution, can support the multi- OS and non- standardized networks common with smaller businesses, and retains control of the licenses in the client's possession so that migrating to a new virtualized host is fast, reliable, and affordable. This avoids ending up a prisoner of a single hosting provider while still offering all the cost savings related to SaaS hosting services.
- Hybrid Cloud Migration Consulting Services
Progent offers expert online support to help organizations of all sizes integrate their networks with leading public cloud platforms such as Azure and Amazon AWS. Progent can help your it team to plan and administer cost-effective environments that support Windows and Linux systems and applications in both cloud-centric systems or in hybrid network models that seamlessly combine local resources along with public cloud services. To help you to integrate cloud services with physical datacenters, Progent can provide a range of public cloud migration services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure design and integration consulting, Amazon Web Services cloud integration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of background delivering advanced consulting expertise remotely, and Progent can help you complete your cloud migration projects on schedule and affordably.
Progent's affordable ProSight portfolio of network management outsourcing services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior-based machine learning technology to guard endpoint devices as well as physical and virtual servers against modern malware assaults such as ransomware and email phishing, which routinely get by traditional signature-matching AV tools. ProSight ASM protects on-premises and cloud-based resources and offers a unified platform to manage the entire malware attack lifecycle including filtering, detection, containment, remediation, and post-attack forensics. Top capabilities include one-click rollback with Windows VSS and real-time network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Endpoint Security
Progent's ProSight Enhanced Security Protection (ESP) managed services offer affordable in-depth protection for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device control, and web filtering through cutting-edge tools packaged within a single agent managed from a single console. Progent's security and virtualization consultants can help you to design and implement a ProSight ESP environment that meets your company's specific needs and that allows you achieve and demonstrate compliance with legal and industry information protection standards. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require urgent action. Progent's consultants can also help you to set up and test a backup and restore solution like ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable and fully managed service for reliable backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates and monitors your backup activities and enables rapid restoration of critical data, applications and virtual machines that have become unavailable or damaged due to hardware breakdowns, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or to both. Progent's BDR specialists can provide advanced support to configure ProSight DPS to be compliant with government and industry regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can help you to restore your critical information. Find out more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller businesses to map, track, reconfigure and debug their connectivity hardware such as routers, firewalls, and load balancers plus servers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept updated, captures and displays the configuration information of virtually all devices connected to your network, tracks performance, and sends alerts when issues are detected. By automating complex network management activities, ProSight WAN Watch can knock hours off common chores like network mapping, expanding your network, finding devices that require important updates, or identifying the cause of performance problems. Find out more about ProSight WAN Watch network infrastructure management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security platform that incorporates the services and infrastructure of top data security vendors to provide web-based management and comprehensive security for your email traffic. The hybrid structure of Email Guard integrates cloud-based filtering with a local gateway device to provide advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-based malware. ProSight Email Guard's cloud filter acts as a preliminary barricade and blocks the vast majority of unwanted email from reaching your network firewall. This reduces your exposure to inbound threats and conserves system bandwidth and storage. ProSight Email Guard's onsite gateway appliance adds a further layer of analysis for incoming email. For outbound email, the local security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Exchange Server to monitor and protect internal email that stays within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management techniques to keep your network running efficiently by tracking the state of critical assets that drive your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your designated IT management staff and your assigned Progent engineering consultant so all looming problems can be resolved before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host set up and maintained by Progent's network support experts. With the ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be moved easily to an alternate hosting environment without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and safeguard information about your network infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be alerted about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT documentation, you can eliminate up to 50% of time spent looking for critical information about your IT network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre planning improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need when you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size businesses to get an unbiased assessment of the overall health of their network. Based on a selection of the top remote monitoring and management tools available, and supervised by Progent's certified team of IT professionals, ProSight Network Audits help you see how well the deployment of your essential infrastructure devices adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits such as a more manageable Active Directory (AD) environment. Both also come with a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost network management, improved compliance with data security standards, higher utilization of network resources, quicker troubleshooting, more reliable backup and recovery, and increased uptime. Learn more information about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone interview with a Progent information assurance consultant. The interview is designed to help evaluate your company's ability to stop or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information about your existing AV defense and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy an efficient AV and backup/recovery system that aligns with your company's requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report.
Special Advantages of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized expert at the core system software and office productivity programs important to most small and mid-size businesses. As a Cisco-certified partner, Progent also offers help for an ever more complex collection of infrastructure products including firewalls, routers and switches, VoIP solutions, and wireless networking. In addition, Progent's
CISSP-Certified security experts,
CISM-qualified security professionals, CISA-authorized security audit consultants and GIAC-qualified information assurance professionals can provide a business-wide perspective on network protection and can assist with complex security projects like Security information and Event Management (SIEM) solutions to help companies comply with industry guidelines and government mandates for network information security and reporting.
The breadth and size of Progent's consulting team offer a powerful set of advantages to organizations trying to maximize the productivity of their IT system within an affordable budget. These advantages include:
- Best Industry Methodology
Progentís staff of Microsoft and Cisco Premier Certified experts average longer than a decade of real-world industry background, at the front lines of network support, performing a wide variety of technical projects for a large array of clients. Every Progent consultant shares a refined set of personal best practices which are incorporated into company-wide best practices training that Progent instills in its support team. This guarantees that you get not only world-class technical capability, but also a support engineer with field-tested approaches for solving actual network problems efficiently.
Read more details about Progent's best practices for network consulting.
- Value Pricing
Progent's pricing policy is to charge for remote service and in-person visits by the minute. As a result, you are billed only for delivered services. Progent does not demand a more expensive rate for off-hours or priority support, and Progent does not bill for travel except for urgent calls where on-site work is less than four hours. In addition, Progent applies no sign-up fee and asks no retainer for services delivered during normal working hours. Many support firms demand large minimum payments or charge in increments of a quarter hour or more. Progent's one-minute billing granularity does away with major invoices for quick repairs. Another benefit of granular billing is that clients are less inclined to allow less critical problems to stay unaddressed until they become major ones.
Read more details about Progent's value pricing for IT outsourcing.
- Complete Documentation of Network Support
Progent has developed a comprehensive support reporting system that stores and organizes complete documentation for all delivered services. Unlike some independent consultants or local support firms who provide minimal documentation or details of tasks performed, every service delivered by Progent is tracked by full documentation. Each Progent staff member has use of the support reports given by every staff member to each customer. The discipline of documenting and archiving service records results in more efficient service and avoids a slew of common problems such as when a support client is virtually held captive to a consultant who refuses to let go of the keys to the kingdom.
Find out more concerning Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent is committed to information transfer from Progent's consultants to clients. By educating customers to resolve technical issues that are within their scope, Progent can concentrate on delivering hard-to-find services where Progent has little competition. Small companies who utilize freelance consultants or who maintain in-house IT staffs gain when Progent passes on knowledge about new technology and proven methodologies to make their networks more robust, secure, and efficient.
Learn additional information concerning Progent's knowledge transfer services.
Get in Touch with Progent
If your Morgan Hill, California business needs to contact Progent to find out about network outsourcing, consulting, or technical support services, phone 800-993-9400 or visit Contact Progent.
Fast Online Technical Assistance
For immediate online help, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).