Immediate, Affordable Online Computer Network Help for Morgan Hill, California Small Businesses
For over two decades, Progent has focused on providing world-class network support services to clients who have small-company IT budgets. Progent has developed a powerful service solution that features a streamlined, tightly connected virtual office infrastructure, custom remote repair technology, a substantial team of engineers accredited in a wide array of technical disciplines, a Help Desk Call Center service model that promotes efficiency and guarantees follow-through, a worldwide team of on-line support experts, in-person service availability for the majority of most zip codes in the United States, and a corporate ethos committed to resolving network problems in the shortest time and at the least cost to clients.

For medium-size and enterprise companies, Progent offers co-sourcing and project management support to supplement the subject matter expertise of your in-house network support group. Co-sourcing can reduce expenses and help meet schedules for major projects like application programming, disaster recovery preparedness, network security evaluations, merging datacenters, or technology migrations and upgrades.

Progent can in addition provide access to certified consultants to help your company to plan and implement your cloud computing strategy.

Key Technologies Serviced by Progent for Business Networks in Morgan Hill, California
Progent's team of industry certified consultants offers assistance for virtually all facets of network technology used by businesses of any size. Technologies served by Progent in Morgan Hill include:

Support Delivery Options Available for Morgan Hill, California Businesses
Progent has a selection of options for providing small and midsize companies and local governments with affordable computer services for troubleshooting, system architecture, hosting services, and network administration. Progent's model for delivering IT support is based on the Call Center operational structure familiar to big IT groups. Progent's Contact Center Service Mechanism ensures fast support, comprehensive service records, consistent follow-through, and strict cost control for an array of IT support delivery modes that include remote troubleshooting, onsite help, top-level consulting, as well as server hosting.

  • Remote Support
    Progentís Technical Response Center provides emergency and routine remote assistance for Windows, Linux, Apple OS X, and Cisco-based environments in the United States and globally. Progent's certified support professionals can assist customers to analyze and fix hardware and software issues without the cost or delay of in-person support calls. The experience of Progent's network engineers allows them to handle most network issues rapidly. For complex issues, Progent's breadth of expertise allows the support team to escalate support calls to advanced specialists. Progent offers a streamlined, web-based signup procedure for first-time clients to address emergency situations and Progent charges by the minute with no sign-up charges or minimums, so you pay only for the assistance you receive. Experts you can access online include Cisco-certified CCIEs, Microsoft-qualified MCSE consultants, and GIAC-certified security engineers. Find out more information about Progent's remote computer support expertise.

  • Onsite Service
    Progent provides on-site computer support for signed-up customers in major metropolitan areas in the United States. Progent's onsite service technicians can work in tandem with Progent's online service engineers to deliver small and midsize companies the optimal solution: onsite support technicians when you require them as well as the on-line expertise of Progent's worldwide staff of network engineers, security professionals, and business application developers. The wait time for in-person service visits is typically under 24 hours. There is no start-up or retainer fee for becoming a Progent client for on-premises support. Learn more details concerning how and why to register for Progent's in-person network support services.

  • Help Desk
    Progent's Help Desk Services are designed for small and midsize companies who need prompt and reliable access to a professional Helpdesk with efficient telephone assistance, remote repair capability, and enough technical strength for full problem escalation. Because small and midsize businesses usually are constrained by limited information technology budgets and can provide scant executive attention for handling IT support tasks, Progent's Help Desk Call Center Services can be the most efficient option to ensure that small business computer networks stay up and running. Learn more details concerning Progent's Helpdesk outsourcing services.

  • IT Consulting Expertise
    Progent offers small companies budget-friendly access to enterprise-class consultants who can deliver assistance with critical technologies including
  • Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server support, Cisco network infrastructure, network protection engineering, high availability network consulting, server virtualization solutions, plus configuration, programming and support for small business software including financials, ERP and MRP, reporting, CRM, and productivity packages. Progent can help with one-shot projects such as office relocations and massive software migrations, extended projects like business analytics software development and support, database software development and administration support, and web design, continuing support such as Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting for network health monitoring and system administration, or urgent response such as disaster recovery and virus removal.

  • Application Hosting
    Progent offers hosting for mission-critical applications like Exchange and MS SQL to provide small and midsize companies with higher degrees of reliability, security, and performance than is possible using the type of in-house data center that is achievable for most small businesses. Since Progent utilizes the same facilities that host the equipment of many of the planet's largest information technology companies, Progent can save you the expense of creating and maintaining the infrastructure needed for world-class cooling, power failover, and redundant Internet connectivity. For managed applications, Progent can also see to it that upgrades and revisions remain updated, security and efficiency is constantly monitored, and systems are regularly backed up and available for full and prompt recovery. Learn more concerning Progent's hosting for Exchange and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers comprehensive hosting for the entirety of a small or midsize company's production servers in an environment that not only provides the top level of fault-tolerance and expandability but that is also convenient for clients to transfer to a different service provider or to move internally when your business situation calls for it. Progent's Private Cloud hosting service is founded on proven virtualization techniques that allow companies with multi-vendor networks to save significantly on the costs of capital equipment, system support, and IT administration while getting enterprise-class availability and an unprecedented degree of vendor flexibility. Unlike conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting Service covers all server-based software in one centrally administered service, can handle the mixed- platform and loosely standardized networks typical of small businesses, and retains ownership of the licenses in the customer's hands so that moving to a new virtualized system is quick, safe, and affordable. This avoids becoming a prisoner of a single hosting provider while still providing all the savings associated with SaaS hosting alternatives.

  • Hybrid Cloud Integration Services
    Progent offers expert remote support services to help businesses of all sizes integrate their information networks with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to plan and administer hybrid ecosystems that support Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid topologies that utilize physical resources as well as cloud services. To assist you to incorporate cloud services with physical datacenters, Progent offers a range of cloud integration services such as Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure planning and integration consulting, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of experience providing high-level consulting services online, and Progent can make sure you complete your cloud integration projects on schedule and within your budget.
Progent's Flat-rate Managed Services for Remote Network Management
Progent's value-priced ProSight portfolio of network monitoring and management services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior-based analysis technology to guard endpoint devices and physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which routinely escape legacy signature-matching AV products. ProSight ASM protects local and cloud resources and offers a single platform to address the entire threat lifecycle including filtering, infiltration detection, mitigation, cleanup, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Endpoint Protection
    Progent's ProSight Enhanced Security Protection services deliver economical in-depth security for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alerts, endpoint management, and web filtering via leading-edge tools packaged within one agent accessible from a unified control. Progent's data protection and virtualization consultants can help your business to design and implement a ProSight ESP environment that addresses your organization's specific needs and that allows you demonstrate compliance with legal and industry data protection regulations. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for urgent action. Progent can also help you to install and test a backup and disaster recovery solution like ProSight Data Protection Services so you can recover quickly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized businesses an affordable and fully managed service for reliable backup/disaster recovery. Available at a low monthly cost, ProSight DPS automates your backup activities and allows rapid recovery of critical data, apps and virtual machines that have become unavailable or corrupted due to hardware breakdowns, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images/, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR consultants can deliver world-class expertise to set up ProSight DPS to be compliant with government and industry regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to restore your business-critical information. Read more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized businesses to map, track, optimize and troubleshoot their networking hardware like routers, firewalls, and wireless controllers plus servers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are kept current, captures and displays the configuration information of almost all devices connected to your network, monitors performance, and sends notices when problems are detected. By automating time-consuming management activities, ProSight WAN Watch can cut hours off ordinary chores such as making network diagrams, reconfiguring your network, finding devices that need important software patches, or identifying the cause of performance issues. Learn more about ProSight WAN Watch infrastructure management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of leading information security companies to provide web-based management and world-class protection for your email traffic. The powerful architecture of Email Guard managed service integrates cloud-based filtering with an on-premises security gateway device to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks most threats from making it to your security perimeter. This reduces your vulnerability to external attacks and conserves network bandwidth and storage space. ProSight Email Guard's on-premises gateway device provides a deeper level of inspection for inbound email. For outbound email, the local gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system running at peak levels by tracking the state of vital computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your specified IT personnel and your Progent consultant so any potential issues can be addressed before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual host set up and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the apps. Because the environment is virtualized, it can be ported immediately to an alternate hardware environment without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and protect data related to your network infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be alerted automatically about impending expirations of SSLs ,domains or warranties. By updating and managing your IT infrastructure documentation, you can eliminate up to 50% of time wasted trying to find critical information about your network. ProSight IT Asset Management includes a common repository for storing and sharing all documents required for managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether youíre making improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size businesses to obtain an objective evaluation of the overall health of their network. Powered by a selection of the leading remote monitoring and management tools available, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits show you how closely the deployment of your core network devices conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits like a more manageable Active Directory environment. Both also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with government and industry security regulations, higher utilization of IT resources, quicker troubleshooting, more reliable backup and recovery, and higher availability. See more about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a brief phone discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to help assess your company's ability to stop or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information about your existing AV defense and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow best practices to deploy an efficient security and backup system that aligns with your business needs. For details, see The ProSight Ransomware Preparedness Report.

Why Progent Offers the Smart Alternative for Morgan Hill, California Businesses
Progent's size, depth of information technology expertise, and familiarity with corporate network support allow small companies to avoid the pitfalls related to over reliance on thinly staffed service organizations or freelance engineers.

Working with Progent allows your business to:

  • Prevent Excessive Reliance on Freelance Consultants
    For network support, small companies sometimes depend heavily on independent consultants. Although individual service engineers have lower overhead than larger support organizations and can typically bill apparently smaller rates, individuals are frequently stretched to far to respond rapidly to critical situations. If a freelance engineer is busy with different client, sick, on travelling, or in training, the absence of replacement personnel may require your company to wait for assistance in case of an emergency. As your company expands, network downtime or difficulties with critical applications get more costly. The dollars you thought you were conserving on a freelancer can be eaten up fast due to lower productivity. Also, when freelance consultants confront new technologies, the unavailability of a big engineering team to count on for advice forces them to learn in place while your business winds up footing the bill for their ongoing education.

  • Have Access to Experts in Sophisticated IT Solutions
    Many small support organizations or independent consultants specializing in small company network consulting may excel at providing routine solutions but don't have the background to deal efficiently with complicated network environments that have a variety of platforms, numerous offices, VoIP implementations, remote workers, integrated accounting and operational software, data-driven web sites, and specialized business applications. Progent's experience with worldwide enterprises and Progent's extensive staff of specialists can benefit your company because enterprise environments are characteristically complex, support issues demand thorough understanding of in many technical areas, and achieving an acceptable level of robustness, reliability, and security calls for industry-proven leading practices.

  • Create a Solid Basis for Seamless Growth
    Small businesses typically start with a network cobbled together on a shoestring budget. Lacking a proper architecture, a series of ad hoc repairs often get thrown on top of a weak structure. As a company evolves, reliability and scalability issues can undermine the productivity of the organization. These networks need thorough evaluation, intelligent strategic analysis, and broad-based experience to upgrade to a network infrastructure that can provide the reliable basis to meet critical business requirements and ease future growth.

  • Work with Solution Finders, Not Product Resellers
    Smaller businesses need direction and insight to work through an ever more complicated array of technology alternatives available for enabling business growth and improving productivity. Businesses do not need a network engineer or support firm that tries to promote a product. Progent avoids conflicted motives by not selling hardware and software. Progent provides services only. This allows Progent to match technical services with the genuine needs of clients. Mixing network support and product reselling can result in a conflict where the proposed solution is based on a predetermined technology rather than being driven by the actual requirements of a client.

Contact Progent
In case your Morgan Hill, California company needs to contact Progent for network outsourcing, consulting, or tech support services, phone 800-993-9400 or see Contact Progent.

Immediate Online Network Assistance
For fast online help, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).

© 2002- 2019 Progent Corporation. All rights reserved.

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