Immediate, Low-cost Remote Computer Network Support for Morgan Hill, California Small Companies
For over twenty years, Progent has focused on delivering enterprise-quality network support services to clients who have small-company IT budgets. Progent has built a unique support system that includes a cost-effective, seamless virtual office infrastructure, sophisticated online repair tools, a substantial pool of engineers accredited in a wide range of IT disciplines, a Call Center service structure that promotes efficiency and ensures follow-up, a worldwide team of remote service professionals, in-person support dispatching for the majority of most zip codes in the U.S., and a corporate ethos focused on fixing network issues in the shortest time and at the lowest cost to clients.
For larger businesses, Progent offers co-sourcing support to add to the technical skills of your internal network service team. Co-sourcing can reduce expenses and help meet schedules for major IT initiatives like application programming, disaster recovery planning, security evaluations, merging datacenters, or software migrations and upgrades.
Progent can also offer the services of certified consultants to assist your company to design and execute your cloud strategy.
Core Practice Areas Supported by Progent for Office Networks in Morgan Hill, California
Progent offers the services of accredited experts for all facets of business network technology found in small organizations. Technologies supported by Progent's consultants include:
Support Delivery Alternatives for Morgan Hill, California Companies
Progent offers a selection of options for providing small and midsize businesses with cost-effective IT services for technical support, consulting, hosting, and IT administration. Progent's paradigm for providing network support is built on the Call Center operational structure familiar to larger IT organizations. Progent's Helpdesk Service Model promotes fast response, thorough activity documentation, consistent follow-up, and tight cost monitoring for a range of network service delivery options that include online troubleshooting, in-person support, high-end consulting, plus server hosting.
Progent's Fixed-price Managed Services for Remote Network Monitoring and Management
- Online Support
Progentís Technical Response Center (TRC) offers urgent and routine remote support for Windows, Linux, Apple, and Cisco-based environments in the United States and globally. Progent's certified service experts can help clients to troubleshoot and repair network problems without the cost or delay of on-premises support calls. The experience of Progent's network engineers allows them to handle most network issues quickly. For the toughest issues, Progent's breadth of expertise makes it possible to escalate support calls to world-class specialists. Progent offers a streamlined, web-based signup procedure for first-time clients to address urgent situations and Progent bills by the minute with no startup fees or minimums, so you are invoiced only for the assistance you get. Experts you can access remotely include Cisco-premier CCIE network engineers, Microsoft-Premier MCSE consultants, and GIAC-certified security engineers. Learn more information concerning Progent's online network troubleshooting services.
- On-site Service
Progent offers onsite computer assistance for registered customers in larger cities in the United States. Progent's onsite service personnel can work in conjunction with Progent's online support experts to deliver small and midsize businesses the ideal combination: onsite service professionals when you require them plus the on-line expertise of Progent's worldwide team of IT consultants, security professionals, and business software programmers. The wait time for on-site service calls is usually under 24 hours. There is no start-up or retainer fee for becoming a Progent client for on-premises support. Learn more details about how to sign up for Progent's onsite computer support services.
- Help Desk Call Center
Progent's Help Desk Call Center Services are designed for all businesses who require prompt and reliable access to a professional Contact Center with efficient phone assistance, online repair tools, and enough technical depth for all needed problem escalation. Because small and midsize businesses typically are constrained by limited IT funds and can provide scant management attention for dealing with IT support tasks, Progent's Help Desk Outsourcing Services can be the most efficient way to ensure that business information networks stay productive. Read more about Progent's Contact Center outsourcing services.
- Consulting Services
Progent offers small businesses budget-friendly availability of enterprise-class IT professionals who can deliver help with vital products and technologies such as
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application expertise, Cisco network infrastructure, company-wide network protection engineering, fault tolerant network engineering, virtualization strategies, plus configuration, customization and training for small business software such as accounting, ERP, management reporting, CRM, and office productivity suites. Progent can provide assistance with one-time projects including site moves and major system upgrades, longer term projects such as business information application programming and customization, relational database software programming and DBA support, and web development, on-going services including Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting for IT infrastructure health monitoring and network management, or emergency response such as data restoration and virus removal.
- Application Hosting
Progent can host mission-critical applications like Microsoft Exchange Server and MS SQL to provide small companies with higher degrees of dependability, protection, and recoverability than is possible using the class of on-site data center that is achievable for most small companies. Because Progent uses the same data centers that host the equipment of many of the world's biggest information technology companies, Progent can save you the investment in building and maintaining the infrastructure required for world-class environmental control, power backup, and uninterruptible Internet access. For hosted application servers, Progent can also make sure that upgrades and service packs remain updated, protection and performance is continually tracked, and systems are consistently backed up and available for complete and prompt recovery. Learn additional information about Progent's hosting services for Exchange and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service offers complete hosting services for the entirety of a small or midsize company's servers in a setting that not only provides the highest level of fault-tolerance and scalability but that is also simple for clients to migrate to a different support firm or to bring in-house when your circumstance warrants it. Progent's Private Cloud hosting service is based on mature virtual server technologies that allow companies with mixed environments to benefit significantly on the costs of capital equipment, infrastructure support, and network management while getting world-class dependability and an unprecedented level of vendor options. Unlike ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service encompasses all server-based software in a single centrally managed solution, can handle the mixed- OS and non- standardized networks typical of smaller companies, and retains ownership of the licenses in the customer's possession so that moving to a new virtualized system is fast, safe, and affordable. This eliminates ending up a prisoner of a single hosting provider while still offering all the economies related to SaaS hosting alternatives.
- Hybrid Cloud Migration Support
Progent can provide advanced online support to help companies of any size integrate their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can help your it team to design and administer hybrid environments that support Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid architectures that combine physical resources along with cloud services. To help you to integrate public clouds with networks, Progent can provide a variety of public cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure design and integration services, Amazon AWS cloud integration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of background providing high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud migration projects on schedule and within your budget.
Progent's low-cost ProSight portfolio of network monitoring and management services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior machine learning tools to guard endpoint devices and physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which easily get by legacy signature-matching AV products. ProSight ASM safeguards on-premises and cloud-based resources and provides a single platform to automate the entire malware attack lifecycle including filtering, detection, containment, cleanup, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
ProSight Enhanced Security Protection services offer economical in-depth protection for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP offers firewall protection, penetration alarms, endpoint control, and web filtering through leading-edge tools incorporated within one agent managed from a unified control. Progent's security and virtualization experts can help you to design and implement a ProSight ESP deployment that meets your organization's specific requirements and that helps you demonstrate compliance with government and industry data protection regulations. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for urgent attention. Progent's consultants can also assist you to set up and test a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup
ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable and fully managed service for reliable backup/disaster recovery (BDR). Available at a low monthly rate, ProSight DPS automates your backup processes and allows rapid restoration of critical data, applications and virtual machines that have become lost or corrupted as a result of hardware failures, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or to both. Progent's cloud backup consultants can deliver advanced expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to recover your critical data. Find out more about ProSight DPS Managed Backup.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to map out, monitor, enhance and troubleshoot their connectivity appliances like routers and switches, firewalls, and access points as well as servers, printers, endpoints and other devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept current, copies and manages the configuration information of virtually all devices on your network, monitors performance, and sends alerts when problems are discovered. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can cut hours off common tasks like network mapping, reconfiguring your network, finding appliances that require important updates, or resolving performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security solution that incorporates the technology of leading information security vendors to provide centralized management and comprehensive protection for all your email traffic. The powerful structure of Progent's Email Guard managed service combines cloud-based filtering with a local gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps most threats from reaching your network firewall. This reduces your vulnerability to external attacks and saves network bandwidth and storage. ProSight Email Guard's on-premises gateway appliance provides a deeper level of inspection for incoming email. For outbound email, the onsite security gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss prevention.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your network operating at peak levels by tracking the health of critical assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your designated IT management personnel and your assigned Progent engineering consultant so that all looming problems can be resolved before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host configured and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the applications. Since the system is virtualized, it can be ported immediately to a different hosting environment without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and safeguard data related to your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or warranties. By updating and managing your IT infrastructure documentation, you can eliminate up to 50% of time thrown away looking for critical information about your network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre making enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need when you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size organizations to get an objective assessment of the health of their information system. Based on some of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits show you how well the deployment of your core network assets conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI like a more manageable Active Directory system. Both versions also come with one year of advanced remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with data security regulations, more efficient utilization of network assets, faster problem resolution, more dependable backup and recovery, and less downtime. See more information about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone discussion with a Progent backup/recovery consultant. The interview is designed to help evaluate your organization's ability either to stop or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information concerning your current AV defense and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy a cost-effective security and backup environment that aligns with your company's needs. For more information, see The ProSight Ransomware Preparedness Report.
Special Benefits of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the fundamental system software and office productivity applications important to most small and medium-size companies and local governments. As a Cisco-qualified partner, Progent also offers help for an ever more sophisticated array of infrastructure products including PIX and ASA firewalls, switches, routers, voice-over-IP options, and wireless access. Furthermore, Progent's
CISSP-Certified cybersecurity experts,
CISM-certified security engineers, CISA-certified security audit consultants and GIAC-qualified information assurance experts can provide a business-wide view of network protection and can assist with complex security programs like SIEM solutions to help enterprises meet business guidelines and statutory regulations for network data protection and incident reporting.
The breadth and size of Progent's consulting staff offer a unique set of benefits to organizations trying to increase the productivity of their IT system within an affordable budget. These benefits include:
- Best Methodology
Progentís team of Microsoft and Cisco Premier consultants average more than ten years of real-world industry experience, at the forefront of network service, performing a broad range of IT projects for an extensive array of customers. Every Progent consultant shares a refined collection of personal best practices which are incorporated into shared best practices training that Progent instills in its consulting team. This means that you get not only expert technical skills, but also a support engineer with field-tested methods for resolving actual IT problems efficiently.
Learn more details concerning Progent's best practices for network consulting.
- Granular Pricing
Progent's pricing model is to bill for phone support and on-premises help per minute. As a result, you pay exclusively for received support. Progent does not demand a more expensive rate for after-hours or priority support, and Progent does not charge for travel time except for urgent support where on-site work is less than 4 hours. Also, Progent applies no registration charge and requires no monthly commitment for services provided during normal business hours. Many support organizations impose large minimum payments or bill in increments of fifteen minutes or longer. Progent's one-minute pricing granularity avoids king-size bills for fast repairs. Another advantage of by-the-minute invoicing is that clients will not be tempted to permit minor issues to stay unaddressed until they grow into major problems.
Read additional information about Progent's value pricing for IT outsourcing.
- Full Documentation of Delivered Support
Progent has created a comprehensive support reporting system that records and formats complete documentation for all delivered support activities. Unlike some freelance consultants or local support firms who provide scant documentation or details of tasks performed, every service provided by Progent is accompanied by full documentation. Every Progent consultant has access to the support documentation sent by each consultant to every client. The practice of detailing and archiving support records allows more efficient service and avoids a slew of typical misfortunes such as when a support customer is virtually held hostage to a consultant who refuses to release the keys to the kingdom.
Learn more about Progent's documentation of IT outsourcing services.
- Information Transfer
Progent is committed to information transfer from Progent's consultants to clients. By educating customers to handle technical issues that are within their comfort zone, Progent is able to concentrate on providing high-value skills where Progent has few competitors. Small businesses who utilize independent consultants or who employ internal IT personnel benefit when Progent passes on information about critical technology and proven methodologies to make their IT environments more robust, protected, and productive.
Read more details about Progent's knowledge transfer services.
Get in Touch with Progent
If your Morgan Hill, California business wants to get in touch with Progent about IT outsourcing, consulting, or technical support, phone 800-993-9400 or go to Contact Progent.
Immediate Remote Network Support
For fast online assistance, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).