Morgan Hill, CA Remote Support from Certified Computer Troubleshooting Professionals
Progent's network technical support services can provide your Morgan Hill, CA business affordable and consistent support from enterprise-class network professionals. By providing IT support service when you need it, providing specialized expertise for key technologies, delivering unique support such as 24x7 server monitoring, and invoicing only for services you use, Progent offers your Morgan Hill, California company an affordable solution for optimizing the productivity of small office information systems. Whether you run an onsite system, rely on cloud-based infrastructure, or have a hybrid cloud/on-premises network, Progent is the smart choice for organizations to build and support a reliable and secure information network and to have quick availability of the experienced support usually restricted to corporations who can support a large internal IT organization.
For larger companies, Progent offers co-sourcing and project management support to supplement the skills of your internal IT service staff. This can cut costs and minimize technical risks for big projects such as software design and development, business continuity planning and testing, security audits, office consolidations, or software migrations and upgrades.
Progent can in addition provide access to accredited consultants to help your company to design and implement your cloud computing strategy.
Main Areas of Expertise Supported by Progent for Companies in Morgan Hill, California
Progent's national team of industry certified experts offers assistance for all facets of information systems used by businesses of all sizes. Technologies served by Progent in and around Morgan Hill include:
Support Delivery Alternatives Available for Morgan Hill, California Businesses
Progent offers a variety of alternatives for providing small and midsize businesses with cost-effective IT services for technical support, consulting, hosting, and network management outsourcing. Progent's paradigm for delivering network support services is built on the Help Desk operational structure common to larger IT support groups. Progent's Helpdesk Service Model ensures rapid support, thorough activity documentation, reliable follow-up, and strict expense control across an array of IT support delivery options that include online troubleshooting, on-premises help, high-end consulting, plus server hosting.
Progent's Low-Cost Managed Services for Remote IT Monitoring and Management
- Remote Support
Progentís Technical Response Center offers emergency and routine online assistance for Microsoft Windows, Linux, Apple, and Cisco-based environments in the United States and globally. Progent's certified service professionals can assist clients to analyze and repair hardware and software problems without the cost or time loss of travel for onsite service visits. The experience of Progent's network consultants allows them to resolve the majority of network issues rapidly. For the toughest issues, Progent's breadth of expertise makes it possible to escalate troubleshooting tasks to world-class subject matter experts. Progent provides a convenient, web-accessible registration procedure for first-time clients to address urgent network problems and Progent charges by the minute with zero sign-up charges or time minimums, so you are invoiced only for the support you receive. Experts you can access remotely include Cisco-certified CCIEs, Microsoft-Certified MCSE consultants, and CISSP-certified security engineers. Find out additional information concerning Progent's online network troubleshooting expertise.
- On-site Support
Progent offers onsite technical assistance for registered clients in major metropolitan areas in the United States. Progent's onsite service personnel can operate in conjunction with Progent's remote service engineers to give small and midsize businesses the optimal solution: in-person service technicians when you need them as well as the remote help of Progent's worldwide team of network consultants, security specialists, and business software developers. The wait time for on-site service visits is usually under one business day. Progent requires no start-up or retainer charge for registering as a Progent client for on-premises service. Learn more details about how and why to register for Progent's in-person network support services.
- Help Desk Call Center
Progent's Standard Help Desk Services offer small businesses a comprehensive solution that handles all aspects of online desktop technical support from service requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent offers service desk support at a substantial discount off Progent's normal desktop service rates, and Progent offers the option of fast as-needed escalation to subject matter experts to handle challenging issues. for more information, refer to Help Desk Services.
- Consulting Services
Progent provides small and midsize companies budget-friendly access to world-class IT professionals who can provide help with vital products and technologies such as
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application support, Cisco network architecture, company-wide network protection engineering, high availability it system consulting, virtual server solutions, plus configuration, customization and training for business software including accounting, ERP, reporting, CRM, and office productivity suites. Progent can help with one-shot projects including office moves and major software migrations, longer term initiatives such as business information software development and customization, database application development and DBA support, and web development, continuing services including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting services for IT infrastructure monitoring and network administration, or emergency response like data restoration and malware removal.
- Application Hosting
Progent offers hosting for critical applications such as Exchange and Microsoft SQL to provide small businesses with greater degrees of reliability, protection, and recoverability than is possible using the class of in-house data center that is achievable for the majority of small companies. Because Progent uses the same data centers that support the equipment of some of the planet's largest IT companies, Progent can eliminate the investment in creating and maintaining the systems required for enterprise-class cooling, power backup, and uninterruptible Internet connectivity. For hosted application servers, Progent can also see to it that patches and service packs remain updated, protection and efficiency is continually monitored, and systems are consistently archived and available for full and rapid recovery. Learn additional information about Progent's hosting for Exchange and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting offers complete hosting services for all of a small or midsize organization's production servers in an environment that not only provides the top degree of dependability and extensibility but that is in addition easy for customers to migrate to a different support provider or to bring in-house whenever your circumstance warrants it. Progent's Private Cloud hosting is based on mature virtual server technologies that permit small businesses with multi-vendor networks to save significantly on the expense of capital equipment, infrastructure maintenance, and network administration while achieving world-class dependability and an unprecedented degree of vendor independence. Unlike ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service encompasses all server-based applications in a single centrally administered solution, can handle the multi- OS and non- standardized networks typical of smaller businesses, and keeps control of the software in the client's possession so that moving to a new virtual system is quick, reliable, and inexpensive. This eliminates ending up a captive to a single hosting provider while still providing all the economies associated with ASP and SaaS hosting alternatives.
- Hybrid Cloud Integration Consulting
Progent can provide expert online consulting support to help companies of all sizes connect their networks with popular public clouds including Azure and Amazon Web Services. Progent can assist you to plan and manage hybrid ecosystems that can include Windows and Linux systems and apps in both cloud-only solutions or in hybrid network models that combine local IT assets as well as cloud services. To assist you to integrate public clouds with physical datacenters, Progent offers a range of cloud integration services such as Office 365 integration with on-premises installations of Exchange, Microsoft Azure planning and integration consulting, Amazon AWS cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has more than two decades of experience delivering high-level consulting expertise remotely, and Progent can make sure you complete your cloud migration projects on schedule and affordably.
Progent's low-cost ProSight line of network management outsourcing services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior-based machine learning tools to guard endpoint devices as well as physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which easily escape traditional signature-based anti-virus tools. ProSight Active Security Monitoring protects local and cloud-based resources and provides a unified platform to address the entire threat lifecycle including protection, detection, mitigation, remediation, and post-attack forensics. Top features include single-click rollback with Windows VSS and automatic network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Endpoint Security
Progent's ProSight Enhanced Security Protection managed services deliver ultra-affordable multi-layer security for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, device control, and web filtering via leading-edge tools packaged within a single agent accessible from a single control. Progent's security and virtualization experts can help you to design and implement a ProSight ESP deployment that addresses your company's specific needs and that helps you prove compliance with government and industry data protection standards. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for urgent action. Progent can also help your company to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can recover quickly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup
ProSight Data Protection Services offer small and mid-sized organizations an affordable end-to-end service for secure backup/disaster recovery (BDR). For a fixed monthly cost, ProSight DPS automates and monitors your backup activities and allows rapid restoration of critical files, apps and virtual machines that have become unavailable or corrupted as a result of hardware failures, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery consultants can deliver advanced expertise to set up ProSight Data Protection Services to to comply with regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to restore your business-critical data. Learn more about ProSight DPS Managed Backup.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller businesses to diagram, monitor, enhance and troubleshoot their networking appliances such as routers, firewalls, and wireless controllers as well as servers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that network maps are always current, captures and manages the configuration information of almost all devices on your network, tracks performance, and sends alerts when potential issues are detected. By automating time-consuming network management processes, WAN Watch can knock hours off common chores like network mapping, expanding your network, finding appliances that require important software patches, or isolating performance issues. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of top data security vendors to provide centralized management and world-class security for all your email traffic. The powerful architecture of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises security gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of threats from making it to your security perimeter. This decreases your exposure to inbound attacks and saves system bandwidth and storage space. ProSight Email Guard's on-premises gateway device provides a further layer of inspection for inbound email. For outgoing email, the on-premises gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also assist Exchange Server to monitor and protect internal email traffic that stays within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Endpoint Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) techniques to keep your network running efficiently by tracking the state of critical computers that power your business network. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your designated IT management staff and your assigned Progent engineering consultant so that any looming problems can be addressed before they can impact productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual host configured and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the apps. Because the system is virtualized, it can be ported immediately to an alternate hardware solution without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and safeguard data related to your network infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be warned about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your IT documentation, you can save as much as half of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents required for managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether youíre planning enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need as soon as you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size organizations to obtain an objective assessment of the overall health of their network. Powered by some of the top remote monitoring and management tools available, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how closely the configuration of your core infrastructure assets conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits such as a more manageable Active Directory system. Both versions also come with one year of state-of-the-art remote network monitoring and management. Advantages can include easier management, improved compliance with information security standards, higher utilization of network assets, quicker problem resolution, more reliable backup and recovery, and higher availability. Read more information about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief interview with a Progent backup/recovery consultant. The interview is designed to help evaluate your organization's ability either to stop or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information about your existing AV defense and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply best practices to deploy a cost-effective AV and backup environment that meets your company's needs. For additional information, see The ProSight Ransomware Preparedness Report.
Why Progent Is the Right Alternative for Morgan Hill, California Businesses
Progent's size, scope of information technology expertise, and experience with enterprise network consulting enable small and midsize companies to sidestep the pitfalls associated with excessive dependence on small support firms or independent consultants.
Teaming with Progent allows your business to:
- Avoid Over Reliance on Freelance Consultants
For network services, smaller companies sometimes depend heavily on independent consultants. Although individual support engineers carry lower overhead than larger support firms and can afford to charge apparently lower fees, individuals are occasionally too busy to react rapidly to critical situations. If a freelance engineer is occupied with different customer, sick, on travelling, or in training, the absence of backup personnel may force your company to go without help during a crisis. As your small business expands, network unavailability or difficulties with critical programs become more expensive. The dollars you believed you were conserving on a freelancer can be eaten up fast due to lower productivity. In addition, when independent engineers confront unfamiliar technologies, the unavailability of a big engineering team to fall back on for assistance requires them to learn in place while your business ends up footing the bill for their continuing education.
- Gain Access to Experts in Sophisticated Network Issues
Many smaller service firms or independent consultants specializing in small company network consulting may excel at providing connect-the-dots solutions but lack the background to work cost-effectively with complicated IT configurations that have a variety of operating systems, multiple locations, Voice over IP implementations, mobile workforces, interconnected financial and operational applications, eCommerce, and custom line-of-business applications. Progent's experience with worldwide enterprises and Progent's large staff of specialists can benefit your business because big-company environments are characteristically complex, support problems require in-depth understanding of in numerous technical disciplines, and reaching a high degree of robustness, reliability, and protection calls for enterprise-tested processes.
- Create a Solid Basis for Growth
Small companies typically begin with an IT system implemented on a shoestring budget. Lacking a strong basis, a series of band-aid fixes often get thrown onto of a weak foundation. As a company grows, reliability and expandability issues can hinder the success of the business. These networks need proper evaluation, intelligent strategic planning, and broad-based expertise to upgrade to a network infrastructure that can provide the reliable foundation to handle current business requirements and support future expansion.
- Work with Solution Consultants, Not Product Vendors
Smaller companies need direction and education to navigate through an increasingly complicated maze of IT options available for accelerating business growth and improving productivity. They do not need an IT consultant or service firm that attempts to promote a product. Progent avoids conflicted motives by not selling any products. Progent offers consulting and services only. This allows Progent to align technical support with the real needs of customers. Combining network consulting and product selling can lead to a conflict where the recommended solution is built around a preselected vendor instead of being driven by the actual needs of a client.
In case your Morgan Hill, California business wants to get in touch with Progent to ask about network outsourcing, consulting, or technical support services, call 800-993-9400 or go to Contact Progent.
Fast Remote Technical Support
For immediate remote technical support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).