Immediate, Low-cost Remote Computer Assistance for Morgan Hill, California Small Companies
For more than twenty years, Progent has specialized in providing world-class network support services to customers who have small-company IT budgets. Progent has developed a unique support system that includes a cost-effective, seamless virtual office infrastructure, sophisticated remote troubleshooting tools, a large team of engineers certified in a broad range of technical disciplines, a Help Desk Call Center service structure that promotes responsiveness and guarantees follow-up, a worldwide team of on-line support professionals, in-person support dispatching for the majority of most zip codes in the U.S., and a company ethos focused on resolving technical problems in the least time and at the lowest cost to customers.
For medium-size and enterprise businesses, Progent offers co-sourcing support to add to the subject matter expertise of your in-house network support staff. This can save money and minimize technical risks for major IT initiatives like application programming, disaster recovery planning and testing, network security evaluations, office consolidations, or software migrations.
Progent can in addition provide the services of certified consultants to assist your business to design and execute your cloud strategy.
Key Practice Areas Supported by Progent for Businesses in Morgan Hill, California
Progent's nationwide team of certified engineers offers assistance for virtually all aspects of network systems found in companies of all sizes. Areas supported by Progent in Morgan Hill include:
Support Delivery Options for Morgan Hill, California Companies
Progent has a selection of options for providing small businesses and local governments with affordable computer services for troubleshooting, consulting, hosting services, and network management. Progent's model for delivering IT support is built on the Help Desk Call Center structure common to big IT support organizations. Progent's Help Desk Support Model promotes rapid support, comprehensive activity documentation, consistent follow-up, and strict expense monitoring across a range of IT service delivery options that include online troubleshooting, onsite help, top-level consulting, plus server hosting.
Progent's Fixed-price Managed Services for Outsourcing IT Monitoring and Management
- Online Support
Progentís Technical Response Center (TRC) offers emergency and routine online service for Windows, Linux, Apple, and Cisco-based environments in the United States and globally. Progent's seasoned support professionals can help customers to analyze and repair network problems without the expense or time loss of on-premises support visits. The background of Progent's IT consultants makes it possible to handle the majority of IT problems rapidly. For the most complex problems, Progent's depth of expertise makes it possible to escalate troubleshooting tasks to world-class specialists. Progent provides a streamlined, web-based signup process for first-time customers to accommodate emergency network problems and Progent charges by the minute with zero sign-up fees or minimums, so you pay only for the assistance you get. Specialists you can access remotely include Cisco-certified CCIE network engineers, Microsoft-Certified MCSE consultants, and GIAC-certified security professionals. Learn additional information about Progent's online network troubleshooting services.
- On-site Service
Progent offers on-site computer assistance for signed-up clients in larger cities in the U.S. Progent's on-site service personnel can operate in tandem with Progent's online service experts to give small businesses the optimal solution: onsite support technicians when you need them as well as the remote help of Progent's worldwide team of IT consultants, security professionals, and business software developers. The response time for on-site support calls is usually less than 24 hours. Progent requires no start-up or retainer fee for becoming a Progent customer for on-premises support. Find out more details concerning how and why to register for Progent's onsite network service.
- Help Desk Call Center
Progent's Standard Help Desk Services offer smaller organizations an end-to-end service desk solution that manages all aspects of remote Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and reporting. Progent provides service desk support at a substantial discount off Progent's regular desktop support rates, and Progent can provide the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve complex problems. To learn more, see Help Desk Services.
- Consulting Services
Progent offers small businesses affordable availability of enterprise-class consultants who can deliver help with vital technologies including
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server expertise, Cisco network infrastructure, company-wide network security engineering, fault tolerant it system design, virtual server solutions, plus configuration, programming and training for business applications such as financials, operations, management reporting, sales automation, and productivity software. Progent can provide assistance with one-shot projects such as site relocations and major software migrations, extended projects such as business information application programming and support, database application development and DBA services, and web development, continuing services including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for network health monitoring and system management, or emergency response like disaster recovery and virus cleanup.
- Application Hosting
Progent can host mission-critical applications like Exchange Server and Microsoft SQL in order to provide small and midsize businesses with higher degrees of dependability, security, and performance than is possible with the type of on-site data center that is achievable for most small and midsize organizations. Since Progent utilizes the same facilities that support the gear of many of the planet's biggest IT companies, Progent can save you the cost of creating and maintaining the infrastructure needed for world-class cooling, power backup, and uninterruptible Internet access. For managed applications, Progent can also ensure that patches and service packs remain updated, security and efficiency is constantly tracked, and systems are consistently archived and available for complete and prompt restoration. Learn more about Progent's hosting for Exchange Server and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting offers full hosting for all of a small company's production servers in a setting that not only provides the top level of fault-tolerance and expandability but that is in addition simple for customers to migrate to another support firm or to move in-house whenever your situation warrants it. Progent's Private Cloud hosting is founded on tested virtualization technologies that permit companies with multi-vendor networks to save significantly on the costs of hardware, system maintenance, and network management while achieving world-class reliability and an unparalleled level of vendor flexibility. In contrast to conventional Software as a Service hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric applications in a single centrally managed solution, can handle the multi- OS and loosely standardized networks common with smaller businesses, and keeps ownership of the software licenses in the customer's possession so that migrating to a new virtualized system is fast, reliable, and inexpensive. This eliminates ending up a prisoner of a specific hosting provider while still providing all the savings related to ASP and SaaS hosting alternatives.
- Hybrid Cloud Migration Consulting
Progent offers expert remote consulting to help companies of all sizes integrate their networks with leading public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to design and manage cost-effective environments that support Windows and Linux systems and applications in either cloud-centric solutions or in hybrid network models that utilize local resources along with cloud services. To assist you to integrate cloud services with networks, Progent offers a variety of cloud integration services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Azure planning and deployment consulting, Amazon Web Services (AWS) cloud integration support, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud planning and integration expertise. Progent has more than two decades of background delivering high-level consulting expertise online, and Progent can make sure you successfully carry out your cloud migration projects quickly and within your budget.
Progent's affordable ProSight portfolio of outsourced network management services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior machine learning technology to defend endpoint devices and physical and virtual servers against modern malware assaults such as ransomware and email phishing, which easily evade legacy signature-matching anti-virus products. ProSight ASM safeguards local and cloud resources and offers a unified platform to address the entire threat progression including protection, detection, mitigation, remediation, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
ProSight Enhanced Security Protection services deliver ultra-affordable in-depth security for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device management, and web filtering through cutting-edge tools incorporated within one agent accessible from a unified console. Progent's security and virtualization consultants can help your business to design and configure a ProSight ESP environment that addresses your company's specific needs and that helps you demonstrate compliance with government and industry data security regulations. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require urgent attention. Progent can also assist you to set up and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight DPS: Managed Cloud Backup and Recovery
ProSight Data Protection Services offer small and mid-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates and monitors your backup activities and allows fast recovery of vital data, applications and virtual machines that have become unavailable or damaged as a result of hardware breakdowns, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup specialists can provide advanced support to configure ProSight DPS to to comply with government and industry regulatory standards like HIPAA, FINRA, PCI and Safe Harbor and, when needed, can assist you to recover your business-critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller organizations to map, track, enhance and debug their networking hardware such as routers and switches, firewalls, and load balancers plus servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are always current, captures and displays the configuration information of almost all devices connected to your network, tracks performance, and generates notices when issues are discovered. By automating tedious management and troubleshooting processes, ProSight WAN Watch can cut hours off common chores such as network mapping, expanding your network, finding appliances that need important software patches, or isolating performance issues. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption platform that uses the services and infrastructure of top data security companies to deliver centralized management and comprehensive security for your inbound and outbound email. The hybrid architecture of Email Guard integrates a Cloud Protection Layer with an on-premises security gateway appliance to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. ProSight Email Guard's Cloud Protection Layer acts as a first line of defense and keeps the vast majority of unwanted email from making it to your security perimeter. This decreases your exposure to inbound threats and saves network bandwidth and storage. ProSight Email Guard's on-premises gateway device adds a deeper layer of inspection for inbound email. For outbound email, the local security gateway offers AV and anti-spam filtering, DLP, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that stays inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss prevention.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system running efficiently by tracking the state of critical computers that power your business network. When ProSight LAN Watch detects a problem, an alert is sent immediately to your designated IT management staff and your assigned Progent engineering consultant so all potential problems can be resolved before they can impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected Tier III data center on a fast virtual host set up and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the apps. Because the system is virtualized, it can be moved immediately to a different hosting environment without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and protect information about your network infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be warned about upcoming expirations of SSLs or warranties. By updating and organizing your IT documentation, you can save as much as 50% of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management features a common location for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether youíre planning improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you need as soon as you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size organizations to obtain an unbiased evaluation of the health of their IT system. Powered by a selection of the top remote monitoring and management platforms available, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits show you how closely the configuration of your core infrastructure assets adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant ROI such as a more manageable Active Directory system. Both also include one year of cutting-edge remote network monitoring and management. Advantages can include easier management, improved compliance with government and industry security regulations, higher utilization of network resources, quicker problem resolution, more reliable backup and recovery, and higher availability. Read more information about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief interview with a Progent information assurance expert. The interview is designed to help assess your organization's ability to stop or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information about your existing antivirus tools and backup platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to build an efficient AV and backup environment that aligns with your business needs. For more information, see The ProSight Ransomware Preparedness Report.
Special Benefits of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged expert at the baseline network software and office productivity programs important to the majority of small and medium-size companies and local governments. As a Cisco-authorized partner, Progent also offers help for an ever more complex array of infrastructure technologies including firewalls, switches, routers, voice-over-IP solutions, and wireless access. Furthermore, Progent's
CISSP-Premier security consultants,
CISM-certified security engineers, CISA-authorized security audit specialists and GIAC-qualified information assurance experts can provide a business-wide perspective on network protection and can help with complex security projects like Security information and Event Management (SIEM) solutions to help enterprises meet business guidelines and government requirements for network data protection and reporting.
The scope and size of Progent's engineering team bring a unique set of advantages to organizations trying to maximize the business value of their information system within an affordable budget. These benefits include:
- Best Industry Service Methodology
Progentís staff of Microsoft and Cisco Premier Certified experts average longer than a decade of hands-on professional experience, at the forefront of IT service, executing a broad variety of technical projects for a large array of customers. Each Progent support professional shares a refined collection of personal best practices which are incorporated into shared best practices standards that Progent instills in its support staff. This guarantees that you get not just expert IT capability, but also a support engineer with proven approaches for resolving actual network problems rapidly.
Read more details about Progent's best practices for network consulting.
- Efficient Pricing Structure
Progent's pricing policy is to bill for online service and in-person visits per minute. Consequently, you pay only for delivered support. Progent does not demand a higher rate for off-hours or urgent support, and Progent does not charge for travel time except for urgent calls where on-site time is less than 4 hours. Also, Progent imposes no service activation fee and asks no retainer for support services provided during regular business hours. Many support organizations impose large minimum fees or bill in increments of a quarter hour or longer. Progent's one-minute billing granularity does away with king-size invoices for quick solutions. Another benefit of granular invoicing is that customers won't be tempted to allow less critical issues to fester until they become big problems.
Find out more details concerning Progent's value pricing for IT outsourcing.
- Comprehensive Reporting of Delivered Support
Progent has created a comprehensive support reporting system that records and organizes complete documentation for all billed support activities. Unlike many independent consultants or local service firms who provide scant documentation or specifics of tasks performed, each service provided by Progent is tracked by full documentation. Every Progent consultant has access to the support documentation given by every staff member to every customer. The practice of documenting and archiving support activity results in more effective service and eliminates a slew of common problems such as when a service client is effectively held captive to a consultant who wonít release vital service information.
Learn more details about Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By educating clients to handle problems that are within their scope, Progent can concentrate on offering hard-to-find services where Progent has little competition. Small companies who work with independent consultants or who employ internal support personnel benefit when Progent transfers knowledge about new technology and proven processes to make their networks more robust, protected, and efficient.
Read more details concerning Progent's knowledge transfer services.
If your Morgan Hill, California business wants to get in touch with Progent for network outsourcing, consulting, or tech support, call 800-993-9400 or visit Contact Progent.
Immediate Online Network Support
For fast remote help, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).