Immediate, Low-cost Remote Computer Network Support for Morgan Hill, California Small Companies
For over twenty years, Progent has focused on delivering enterprise-quality network support services to clients who have small-company IT budgets. Progent has built a unique support system that includes a cost-effective, seamless virtual office infrastructure, sophisticated online repair tools, a substantial pool of engineers accredited in a wide range of IT disciplines, a Call Center service structure that promotes efficiency and ensures follow-up, a worldwide team of remote service professionals, in-person support dispatching for the majority of most zip codes in the U.S., and a corporate ethos focused on fixing network issues in the shortest time and at the lowest cost to clients.
For larger businesses, Progent offers co-sourcing support to add to the technical skills of your internal network service team. Co-sourcing can reduce expenses and help meet schedules for major IT initiatives like application programming, disaster recovery planning, security evaluations, merging datacenters, or software migrations and upgrades.
Progent can also offer the services of certified consultants to assist your company to design and execute your cloud strategy.
Core Practice Areas Supported by Progent for Office Networks in Morgan Hill, California
Progent offers the services of accredited experts for all facets of business network technology found in small organizations. Technologies supported by Progent's consultants include:
Support Delivery Alternatives for Morgan Hill, California Companies
Progent offers a selection of options for providing small and midsize businesses and local governments with cost-effective computer services for troubleshooting, system architecture, hosting, and IT administration. Progent's model for providing IT support is based on the Help Desk Call Center operational structure familiar to larger IT organizations. Progent's Help Desk Call Center Service Model promotes rapid support, thorough service documentation, reliable follow-up, and tight cost control across an array of network service delivery options that include remote repairs, onsite support, top-level consulting, as well as server and application hosting.
Progent's Flat-rate Managed Services for Remote Network Monitoring and Management
- Remote Support
Progentís Technical Response Center (TRC) provides emergency and scheduled online assistance for Windows, Linux, Apple Mac, and Cisco-based environments in the United States and globally. Progent's certified service professionals can assist clients to troubleshoot and fix network problems without the cost or delay of on-premises service calls. The background of Progent's network engineers makes it possible to resolve most network issues rapidly. For the most complex problems, Progent's breadth of expertise allows the support team to escalate trouble tickets to world-class specialists. Progent provides a streamlined, web-based signup process for new clients to accommodate emergency network problems and Progent charges per minute with no startup charges or minimums, so you pay only for the help you get. Specialists you can access online include Cisco-premier CCIE network engineers, Microsoft-Certified MCSE consultants, and GIAC-certified security professionals. Learn more information about Progent's remote network troubleshooting expertise.
- On-site Support
Progent provides onsite technical assistance for registered clients in major metropolitan areas in the U.S. Progent's onsite support personnel can work in conjunction with Progent's remote support engineers to give small businesses the ideal combination: hands-on support technicians when you need them plus the remote expertise of Progent's worldwide staff of network consultants, security specialists, and business software developers. The wait time for in-person support calls is usually less than 24 hours. Progent requires no sign-up or retainer charge for registering as a Progent customer for onsite service. Find out more details about why to sign up for Progent's in-person network support.
- Phone Support
Progent's Help Desk Outsourcing Services are designed for all businesses and local governments who require prompt and dependable support from a professional Help Desk Call Center with efficient phone assistance, remote troubleshooting tools, and sufficient technical strength for all needed escalation. Since smaller companies usually are constrained by tight IT budgets and can provide scant executive attention for handling network support tasks, Progent's Help Desk Call Center Outsourcing Services could be the most efficient way to ensure that business information networks are always productive. Learn more details concerning Progent's Contact Center outsourcing services.
- Consulting Expertise
Progent offers small businesses affordable access to enterprise-class IT professionals who can provide help with vital products and technologies such as
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server expertise, Cisco network infrastructure, network security consulting, fault tolerant network engineering, virtualization strategies, plus integration, programming and support for small business software such as financials, operations, business analytics, CRM, and office productivity software. Progent can provide assistance with one-time projects including office moves and massive software upgrades, extended projects like business analytics application programming and customization, relational database software programming and DBA support, and web development, on-going services such as Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting services for IT infrastructure health monitoring and network administration, or urgent response such as data restoration and malware cleanup.
- Application Hosting
Progent can host critical applications like Microsoft Exchange Server and SQL Server in order to provide small and midsize companies with higher levels of availability, security, and performance than is feasible with the type of internal data center that is practical for the majority of small businesses. Because Progent utilizes the same data centers that support the equipment of some of the world's biggest IT companies, Progent can save you the investment in creating and maintaining the infrastructure needed for enterprise-class environmental control, electrical backup, and redundant Internet connectivity. For managed application servers, Progent can also see to it that patches and revisions stay current, protection and efficiency is constantly monitored, and systems and data files are regularly archived and available for full and rapid recovery. Learn more concerning Progent's hosting services for Exchange and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service offers complete hosting services for the entirety of a small or midsize organization's production servers in an environment that not only delivers the top degree of availability and extensibility but that is also easy for customers to migrate to a different support firm or to move internally when your circumstance warrants it. Progent's Private Cloud hosting is founded on tested virtual server techniques that permit businesses with mixed environments to save significantly on the expense of capital equipment, infrastructure maintenance, and IT administration while getting world-class dependability and an unprecedented level of vendor alternatives. In contrast to conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting covers all server-centric software in a single centrally administered solution, can support the mixed- OS and loosely standardized networks typical of smaller companies, and retains control of the software in the customer's hands so that moving to a new virtual host is quick, reliable, and inexpensive. This eliminates ending up a prisoner of a specific hosting provider while still providing all the cost savings related to ASP and SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Services
Progent offers advanced online consulting services to help businesses of any size connect their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist you to plan and administer cost-effective environments that can include Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid topologies that combine local IT assets along with public clouds. To help you to integrate public clouds with physical datacenters, Progent offers a variety of public cloud integration support services that include Office 365 integration solutions with on-premises Exchange deployments, Azure design and integration services, Amazon Web Services cloud integration support, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of experience providing advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud integration projects quickly and within your budget.
Progent's affordable ProSight suite of network monitoring and management services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior-based machine learning tools to guard endpoint devices and physical and virtual servers against modern malware assaults such as ransomware and email phishing, which easily get by legacy signature-matching AV products. ProSight ASM safeguards on-premises and cloud-based resources and offers a unified platform to manage the entire threat progression including protection, infiltration detection, containment, remediation, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
Progent's ProSight Enhanced Security Protection managed services deliver ultra-affordable multi-layer security for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, endpoint management, and web filtering through cutting-edge technologies packaged within a single agent managed from a unified console. Progent's data protection and virtualization consultants can help your business to plan and configure a ProSight ESP deployment that meets your organization's unique requirements and that allows you prove compliance with government and industry information security regulations. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for immediate action. Progent's consultants can also help your company to install and test a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight DPS: Managed Backup
ProSight Data Protection Services provide small and medium-sized businesses an affordable and fully managed service for secure backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup processes and allows fast recovery of vital data, applications and virtual machines that have become unavailable or corrupted as a result of hardware breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery specialists can deliver world-class support to set up ProSight DPS to to comply with government and industry regulatory standards like HIPPA, FIRPA, and PCI and, whenever needed, can assist you to restore your critical data. Read more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized organizations to diagram, track, reconfigure and troubleshoot their networking hardware such as routers and switches, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network maps are always current, captures and displays the configuration information of virtually all devices connected to your network, monitors performance, and generates alerts when potential issues are detected. By automating tedious network management processes, ProSight WAN Watch can knock hours off common chores such as network mapping, expanding your network, locating appliances that require critical updates, or isolating performance issues. Find out more about ProSight WAN Watch network infrastructure management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security solution that incorporates the technology of leading information security companies to deliver web-based management and comprehensive protection for all your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises gateway device to provide complete defense against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. ProSight Email Guard's cloud filter acts as a first line of defense and blocks most threats from making it to your security perimeter. This reduces your exposure to external attacks and conserves system bandwidth and storage. ProSight Email Guard's onsite gateway appliance adds a deeper layer of inspection for incoming email. For outbound email, the onsite security gateway provides anti-virus and anti-spam protection, DLP, and encryption. The local gateway can also assist Microsoft Exchange Server to track and safeguard internal email that originates and ends inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management techniques to help keep your network running efficiently by tracking the health of vital computers that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your specified IT staff and your Progent engineering consultant so that all looming problems can be resolved before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host configured and managed by Progent's network support professionals. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be ported easily to an alternate hardware solution without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and safeguard information related to your network infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be alerted about upcoming expirations of SSLs or domains. By updating and managing your IT infrastructure documentation, you can save as much as 50% of time wasted looking for critical information about your network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre making enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need when you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size organizations to obtain an objective evaluation of the health of their network. Powered by some of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class team of IT experts, ProSight Network Audits help you see how closely the configuration of your core network assets conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI such as a more manageable Active Directory (AD) environment. Both versions also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier management, improved compliance with data security regulations, more efficient utilization of network resources, quicker troubleshooting, more reliable backup and restore, and increased uptime. Read more about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone discussion with a Progent information assurance consultant. The interview is intended to assess your organization's preparedness to stop or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information concerning your current AV defense and backup platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow best practices to deploy an efficient security and backup/recovery system that aligns with your business requirements. For details, see Progent's ProSight Ransomware Preparedness Report Service.
Unique Benefits of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the baseline system software and productivity applications used by most small and medium-size businesses. As a Cisco-authorized partner, Progent also can provide help for an increasingly sophisticated collection of network technologies including PIX and ASA firewalls, switches, routers, VoIP solutions, and wireless networking. Furthermore, Progent's
CISSP-Certified security consultants,
CISM-qualified security engineers, CISA-certified security audit consultants and GIAC-qualified information assurance professionals can provide a company-wide view of system protection and can help with complex security programs such as SIEM solutions to help companies meet industry guidelines and statutory regulations for IT data security and reporting.
The breadth and depth of Progent's consulting team bring a unique array of advantages to companies wishing to maximize the business value of their information system within a reasonable budget. These benefits include:
- Best Industry Service Methodology
Progentís team of Microsoft and Cisco Certified experts average longer than ten years of real-world industry experience, in the trenches of IT service, executing a broad variety of technical tasks for a large mix of businesses. Every Progent support professional shares a refined set of personal best practices which are combined into shared leading practices standards that Progent teaches its consulting staff. This guarantees that you get not only expert IT skills, but also a consultant with proven approaches for repairing real-world IT problems efficiently.
Learn more details about Progent's best practices for network consulting.
- Efficient Pricing Model
Progent's pricing model is to charge for remote service and in-person visits per minute. As a result, you are invoiced just for delivered services. Progent does not demand a more expensive rate for off-hours or urgent service, and Progent does not bill for travel except for emergency support where on-site work is less than 4 hours. In addition, Progent imposes no sign-up charge and requires no retainer for services provided during regular working hours. Many support firms impose large minimum fees or bill in increments of fifteen minutes or more. Progent's one-minute pricing granularity does away with king-size bills for quick repairs. Another benefit of granular billing is that customers will not be tempted to permit incipient issues to fester until they become big ones.
Find out more about Progent's value pricing for IT outsourcing.
- Complete Documentation of IT Services
Progent has developed a sophisticated support reporting system that stores and organizes detailed documentation for all delivered support activities. Unlike many independent consultants or local service organizations who offer scant documentation or details of services performed, each service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the support reports given by each staff member to each customer. The discipline of documenting and organizing support records allows more efficient support and avoids a variety of common misfortunes such as when a support client is virtually held hostage to a consultant who refuses to release vital service information.
Find out additional information about Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By teaching customers to resolve technical issues that are within their comfort zone, Progent is able to focus on delivering hard-to-find services where Progent faces few competitors. Small companies who work with independent consultants or who employ internal support staffs benefit when Progent transfers knowledge about new technology and proven processes to make their networks more robust, protected, and productive.
Learn more concerning Progent's knowledge transfer services.
Get in Touch with Progent
If your Morgan Hill, California company needs to get in touch with Progent for network outsourcing, consulting, or tech support, call 800-993-9400 or see Contact Progent.
Fast Remote Technical Assistance
For fast remote technical support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).