Morgan Hill, CA Online Support from World-class Network Service Experts
Progent's computer technical support services can deliver your Morgan Hill, CA company cost-effective and dependable access to enterprise-class IT engineers. By providing network support service when you require it, providing specialized knowledge for key technologies, offering value-added services such as 24x7 network monitoring, and billing only for services you receive, Progent gives your Morgan Hill, California company an affordable solution for optimizing the productivity of small-scale office networks. Whether you run a local datacenter, connect to cloud resources, or have a hybrid cloud/on-premises solution, Progent is the smart choice for organizations to create and maintain a reliable and secure information network and to benefit from fast availability of the seasoned consulting typically available only to corporations who can set up a large internal IT staff.

For mid-size and large businesses, Progent offers co-sourcing support to supplement the skills of your in-house IT service personnel. This can reduce expenses and help meet schedules for big projects like software programming, business continuity planning and testing, network security evaluations, office consolidations, or technology migrations and upgrades.

Progent can also offer the services of certified consultants to assist your business to design and implement your cloud strategy.

Popular Products and Technologies Serviced by Progent for Businesses in Morgan Hill, California
Progent's national group of world-class support professionals offers assistance for all aspects of network technology used by businesses of any size. Technologies served by Progent in and around Morgan Hill include:

Service Delivery Alternatives for Morgan Hill, California Businesses
Progent offers a selection of alternatives for providing small businesses with cost-effective IT services for technical support, system architecture, and network administration. Progent's model for delivering network support is based on the Help Desk Call Center operational structure familiar to larger IT support organizations. Progent's Help Desk Call Center Support Mechanism promotes rapid support, thorough activity records, dependable follow-up, and strict expense control across a range of IT support delivery modes that include online repairs, on-premises help, and top-level consulting.

  • Online Support
    Progentís Technical Response Center offers urgent and scheduled online service for Windows, Linux, Apple Mac, and Cisco-based systems in the United States and worldwide. Progent's certified support professionals can assist clients to troubleshoot and repair network problems without the cost or time loss of travel for onsite support visits. The background of Progent's network consultants allows them to handle most IT problems rapidly. For the most challenging problems, Progent's depth of expertise makes it possible to escalate troubleshooting tasks to world-class subject matter experts. Progent offers a streamlined, web-accessible registration process for new customers to accommodate emergency network problems and Progent bills per minute with no sign-up charges or minimums, so you pay only for the assistance you receive. Experts you can access online include Cisco-premier CCIE network engineers, Microsoft-Premier MCSEs, and CISM-certified security professionals. Learn additional information about Progent's online computer troubleshooting expertise.

  • Onsite Service
    Progent provides onsite computer support for registered customers in larger cities in the United States. Progent's onsite service technicians can work in tandem with Progent's remote support engineers to deliver small businesses the optimal solution: onsite support professionals when you require them plus the remote help of Progent's seasoned staff of IT engineers, security specialists, and business software developers. The wait time for on-site service calls is typically under one business day. There is no sign-up or retainer charge for registering as a Progent customer for onsite service. Learn more details concerning why to sign up for Progent's in-person network support services.

  • Phone Support
    Progent's Standard Help Desk Services provide smaller businesses an end-to-end service desk solution that handles all facets of online desktop support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent provides service desk support at a significant discount off Progent's normal Level 1 desktop service rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve complex issues. for more information, see Help Desk Services.

  • Consulting Services
    Progent provides small businesses budget-friendly access to world-class IT professionals who can deliver assistance with critical products and technologies such as
  • Microsoft Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server expertise, Cisco network architecture, company-wide network security engineering, fault tolerant network engineering, virtualization strategies, plus integration, customization and support for small business software such as financials, operations, reporting, sales automation, and productivity suites. Progent can help with short-term projects including site relocations and massive system upgrades, longer term initiatives such as management information software programming and customization, relational database application programming and DBA services, and web development, on-going support including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for IT infrastructure monitoring and network management, or urgent services like data restoration and virus cleanup.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers complete hosting for the entirety of a small or midsize company's production servers in a setting that not only delivers the highest level of availability and expandability but that is also easy for customers to migrate to a different service provider or to bring internally whenever your circumstance warrants it. Progent's Private Cloud hosting service is built around proven virtualization technologies that permit businesses with mixed environments to save significantly on the costs of capital equipment, infrastructure support, and IT management while getting enterprise-class dependability and an unprecedented level of vendor alternatives. In contrast to conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric applications in one centrally managed service, can handle the mixed- platform and loosely standardized environments typical of smaller businesses, and keeps ownership of the licenses in the client's possession so that migrating to a new virtual system is fast, reliable, and inexpensive. This avoids becoming a prisoner of a specific hosting provider while still providing all the cost savings related to SaaS hosting services.

  • Hybrid Cloud Integration Services
    Progent can provide advanced remote support services to help businesses of all sizes integrate their networks with leading public clouds including Azure and Amazon AWS. Progent can help your it team to plan and administer hybrid environments that support Windows and Linux systems and applications in both cloud-only solutions or in hybrid architectures that seamlessly combine on-premises IT assets as well as public cloud services. To assist you to integrate cloud services with networks, Progent offers a variety of public cloud integration services that include Office 365 integration solutions with on-premises Exchange deployments, Azure design and integration consulting, Amazon AWS cloud integration support, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than two decades of background providing high-level consulting support online, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and within your budget.
Progent's Low-Cost Managed Services for Outsourcing Network Management
Progent's low-cost ProSight family of network monitoring and management services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior machine learning tools to guard endpoint devices and servers and VMs against modern malware attacks like ransomware and email phishing, which routinely get by legacy signature-matching AV products. ProSight ASM safeguards on-premises and cloud-based resources and provides a unified platform to address the complete threat lifecycle including blocking, infiltration detection, mitigation, cleanup, and post-attack forensics. Top capabilities include single-click rollback with Windows VSS and automatic system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Endpoint Protection
    Progent's ProSight Enhanced Security Protection managed services offer economical multi-layer protection for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint control, and web filtering through leading-edge technologies incorporated within a single agent accessible from a unified control. Progent's data protection and virtualization experts can help your business to plan and configure a ProSight ESP environment that meets your company's specific needs and that helps you prove compliance with legal and industry information security regulations. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for urgent action. Progent's consultants can also help your company to install and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable and fully managed service for reliable backup/disaster recovery. For a fixed monthly price, ProSight DPS automates your backup activities and enables fast recovery of vital files, apps and VMs that have become unavailable or damaged due to hardware breakdowns, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery consultants can deliver advanced support to configure ProSight Data Protection Services to to comply with regulatory requirements such as HIPAA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to restore your business-critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to diagram, monitor, reconfigure and troubleshoot their networking appliances such as routers, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are kept updated, copies and displays the configuration information of virtually all devices on your network, tracks performance, and sends notices when problems are discovered. By automating tedious management processes, WAN Watch can knock hours off common tasks like network mapping, expanding your network, locating appliances that require critical updates, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch infrastructure management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the technology of top information security vendors to provide web-based control and world-class protection for your inbound and outbound email. The hybrid structure of Email Guard combines cloud-based filtering with a local gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of unwanted email from reaching your network firewall. This reduces your exposure to external attacks and saves system bandwidth and storage. ProSight Email Guard's on-premises gateway device adds a deeper layer of analysis for incoming email. For outbound email, the on-premises security gateway offers AV and anti-spam filtering, DLP, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss protection.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) technology to keep your IT system running at peak levels by checking the state of vital assets that power your business network. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your designated IT personnel and your assigned Progent engineering consultant so all looming issues can be resolved before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host configured and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the apps. Because the system is virtualized, it can be ported immediately to an alternate hosting solution without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and protect information about your network infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be warned about impending expirations of SSL certificates or warranties. By cleaning up and managing your IT documentation, you can eliminate as much as 50% of time spent looking for vital information about your IT network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre making improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size organizations to obtain an objective evaluation of the overall health of their network. Based on some of the leading remote monitoring and management platforms available, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits help you see how well the deployment of your core infrastructure devices adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI such as a cleaner Active Directory (AD) system. Both also come with a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier management, improved compliance with information security regulations, higher utilization of IT resources, quicker problem resolution, more dependable backup and restore, and increased uptime. Read more about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone discussion with a Progent information assurance consultant. The interview is designed to help evaluate your organization's preparedness either to block or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information concerning your current security profile and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply best practices to deploy a cost-effective security and backup/recovery system that aligns with your business needs. For more information, refer to The ProSight Ransomware Preparedness Report Service.

Why Progent Is the Smart Alternative for Morgan Hill, California Small Businesses
Progent's staff size, scope of technical expertise, and familiarity with enterprise network consulting allow small companies to avoid the pitfalls associated with excessive dependence on thinly staffed service organizations or freelance engineers.

Teaming with Progent allows your small business to:

  • Prevent Excessive Reliance on Individual Consultants
    For network services, small businesses sometimes rely heavily on independent engineers. Though individual service engineers have lower overhead than larger IT service organizations and can typically bill nominally lower fees, freelancers are frequently stretched to far to respond rapidly to critical problems. If a freelance consultant is occupied with another client, ill, on travelling, or in class, the lack of backup staff may require your company to go without assistance in case of an emergency. As your small business expands, system unavailability or problems with line-of-business applications become more expensive. The dollars you thought you were conserving on a freelancer can evaporate fast because of lost output. In addition, when independent consultants encounter new problems, the unavailability of a big consulting team to fall back on for help requires them to learn on the job while your company ends up footing the costs for their continuing training.

  • Have Access to Expertise in Sophisticated Network Solutions
    The majority of small service organizations or independent engineers specializing in small business IT consulting are capable of providing routine fixes but don't have the experience to work efficiently with complicated IT infrastructures that have a variety of operating systems, many sites, Voice over IP systems, mobile workforces, integrated accounting and operational software, eCommerce, and custom line-of-business software. Progent's experience with global enterprises and Progent's large group of experts can be valuable to your business because enterprise environments are inherently complex, support problems demand thorough understanding of in many technical disciplines, and achieving an acceptable degree of stability, availability, and security calls for industry-tested processes.

  • Create a Firm Foundation for Growth
    Small companies often begin with an IT system cobbled together on a shoestring budget. Without a carefully designed architecture, a sequence of band-aid fixes often get piled onto of a weak foundation. As a company grows, stability and scalability problems can obstruct the success of the business. Such environments require proper evaluation, smart business analysis, and in-depth expertise to upgrade to a network infrastructure that will act as the solid basis to handle current business needs and support future expansion.

  • Team with Solution Consultants, Not Resellers
    Smaller companies require guidance and insight to work through an ever more complex array of IT options available for accelerating growth and enhancing productivity. Businesses do not need an IT engineer or service firm that attempts to promote a product. Progent avoids conflicted motives by not reselling any products. Progent sells services and expertise only. This allows Progent to align consulting services with the real needs of clients. Mixing network consulting and product selling can result in a conflict where the proposed solution is based on a preselected technology rather than being driven by the true needs of a client.

How to Contact Progent
If your Morgan Hill, California company needs to get in touch with Progent to ask about IT outsourcing, consulting, or technical support services, call 800-993-9400 or see Contact Progent.

Immediate Online Technical Support
For immediate online assistance, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).



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    Cisco's Small Business 100, 300 and 500 series of access points are Linux-powered devices designed as value-priced wireless APs for small offices. Progent's Cisco CCIE-certified wireless network infrastructure experts can provide online or onsite integration and troubleshooting support to assist your organization to plan, configure, update, tune, manage and debug Cisco Small Business wireless AP environments of any size or topology.

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    Microsoft Lync Server 2010 provides IM, Real Presence, voice/video conferencing, desktop sharing, and both IP-based and public switched telephone network (PSTN) telephony. Microsoft Lync 2010 can enhance the capability of Exchange, SharePoint and Office or Office 365 and simplify administration through integration with Windows AD. Lync 2010 can also reduce capital and operational costs by eliminating Voice-over-IP hardware and subscription fees, PBX systems, or conventional teleconferencing solutions. Progent's certified IM and Presence consultants can provide online and onsite support services to assist you to maintain and repair your current Lync 2010 deployment or evaluate the benefits of migrating from Lync to Skype for Business, which is Microsoft's new release of the product. Progent can also help you to design and carry out an efficient Skype for Business migration.

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    For companies that have a combination of Apple Mac and Microsoft Windows computers, there exist two popular alternatives for running Windows-only software on a Mac: remote access to a physical Windows PC or local emulation of a Microsoft Windows operating system on a computer. Microsoft's Remote Desktop Connection for Apple Mac enables you to attach an Apple Mac to a networked Microsoft Windows-powered computer to run Microsoft Windows applications and share network resources. Virtual PC for Apple Mac emulates Windows on a Mac computer so that you can run Microsoft Windows applications locally. Progent's macOS and Mac OS X technology support experts can help your organization to manage these solutions for using Windows programs on your Apple Macs and can also help you to assess and install third-party products for Microsoft Windows platform emulation.

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  • Les Kent has a 35-year history of effective network integration, corporate administration, marketing, and operations. He has shown a talent for creating elegant information technology solutions while working as a network designer, software developer, project manager, deployment expert, and problem solver for small businesses, start-ups, and major enterprises.

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    If your company is producing UNIX or Linux software on a network that includes Microsoft Windows-based processors, desktops, and office productivity products, Progent offers comprehensive IT outsourcing that allows you to focus on your area of strategic expertise without the constant distraction of managing your company information system. Through the use of automated network monitoring and by providing remote and in-person assistance as your company needs it, Progent represents an affordable solution for managing an IT system that features high dependability, security, and efficiency. Progent's developer support offerings include full-service it outsourcing, virtual server infrastructure, remote and on-site service and repair, proactive network monitoring services, and Helpdesk support.

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    Microsoft Dynamics GP/Great Plains allows you to expand and manage your company more efficiently by offering easy access to strategic information and a rapid ROI. Dynamics GP/Great Plains offers major business benefits including its ability to extend the presence of your organization, handle your financials, automate financial operations, standardize procedures throughout your company, improve inventory control, increase order accuracy, expand sales and shorten lead-time, and increase free cash flow. Progent can help you set up and maintain a robust, safe server and network infrastructure to support Great Plains, and can offer experienced Dynamics GP consultants to help you reap all the advantages of your Dynamics GP software.

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    Progentís Microsoft certified experts provide a variety of support services for Microsoft Dynamics GP. Dynamics GP/Great Plains is an accounting and ERP solution based, like all Microsoft accounting solutions, on the expandable and familiar platform of Microsoft Windows technology. Dynamics GP offers an affordable solution for managing and combining finances, e-commerce, supply chain, manufacturing, project accounting, on-site support, and human resources. Dynamics GP is simple to install and integrate, and with its modular approach you are able to purchase only the functions you currently need, with the option to expand users and enlarge functionality when necessary. Progentís Microsoft Dynamics GP consulting experts can show you how to deploy, configure and manage the latest release of Microsoft Dynamics GP or migrate efficiently from an older release.

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    If your company computer system combines Sun Solaris platforms with Windows, Progent can show you how to incorporate your computers into a unified environment that permits all your operating systems to coexist for easy administration, transparent information exchange, high reliability, enhanced throughput, and tight protection. Progent's Sun Solaris and MS Windows coexistence support offerings feature IT architecture configuration and service, consulting for Microsoft Windows services for UNIX (SFU), remote network monitoring and administration, online network help and troubleshooting, on-site technical support, and Contact Center outsourcing.


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