Fast Online Support for Morgan Hill California Computer Networks
For organizations located in Morgan Hill California, Progent offers online help for computer systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier engineers have provided remote troubleshooting to businesses in every state in the U.S. (Check out testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers to solve complex networking issues, as well as the services of CISA and CISSP-qualified cybersecurity consultants to handle advanced security design and diagnostic issues.
Progent's online technical support engineers offer excellent leverage due to the fact that they possess the real-world experience and have access to the advanced technology necessary to solve the majority of network issues quickly. Efficient support lowers immediate costs because service calls require fewer billable consulting minutes. Online help also eliminates the cost of sending an engineer to your site. Your company benefits additionally with indirect costs by reducing or eliminating system downtime and related losses resulting from business disruption, upset customers and vendors, unproductive employees, and distracted management. Progent's extensive online consulting experience is particularly valuable for organizations that rely on public clouds for vital infrastructure or applications like Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises support may not be an option.
Progent's pricing model for remote support is structured to stretch your network support investment. Progent bills by the minute for phone assistance, so you are billed exclusively for the support that you actually get. Unlike many online support companies, Progent requires no startup charge or minimum job duration. Progent's per-minute billing unit and simple model for pricing eliminate scenarios where fast fixes manage to turn into substantial invoices. Progent's skill at disposing of problems efficiently means your business saves cash.
Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has refined an array of optimized tools and field-proven methodologies that promote the maximum level of efficiency for online consulting and repair for IT networks of any size. Progent offers protected Virtual Private Network support for VPN gateways from multiple leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity allows the experts of Progent's remote service group to connect to your company's environment remotely without compromising system security.
Progent's proven service reporting system keeps thorough histories describing the support that Progent's customers have been provided. Progent's authorized engineers have the benefit of the history of assistance rendered to each customer by every consultant. This archive of trouble tickets and fixes is stored as a readily searchable support knowledge base that enables Progent's remote technical experts to communicate their knowledge company-wide to make sure that the efficiency of Progent's technical support improves over time. Progent's advanced accreditations and close relationships with major industry leaders including Cisco and Microsoft open up other vast technical knowledge bases and permit fast response from vendors' internal engineering staff with the result that Progent's remote service specialists are able to determine the most efficient resolutions promptly.
Remote services offered by Progent to companies in Morgan Hill California include:
Authorized MS Windows Expertise
Progent's Microsoft-certified online support experts can provide computer system problem solving and IT help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the expertise of support engineers who can assist your company with a wide range of platform support services including
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
MS Exchange Server 2019 deployment,
MS Exchange Server 2016 migration, Exchange 2013 integration,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server 2019 design and integration, SharePoint Server 2016 migration and hybrid deployment consulting, Microsoft Teams configuration help, Skype for Business migration consulting, Lync Server 2013 management, and Office Communications Server 2007 upgrade,
Microsoft Forefront Threat Management Gateway management and ISA Server 2006 maintenance, MS SQL Server 2019 migration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and development and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server and Project Server Online training,
Microsoft Access Application Development,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a wide range of affordable PC desktop services to help you company to install, configure, troubleshoot, and manage workstations and notebooks powered by Microsoft Windows. Progent's desktop support services include offering Windows 10 upgrade help plus System Center 2012 Configuration Manager design and installation, System Center 2016 Configuration Manager cloud integration, and Intune consulting to streamline the administration of your desktops along with your web-facing mobile devices.
Contact a Cisco CCIE for High-level Infrastructure Troubleshooting
The Cisco CCIE certification is the top accreditation for networking engineers, and certifies a person's networking knowledge at the expert level. Cisco CCIEs know how to deal with the most stubborn problems occurring in network infrastructure planning, installation, maintenance, security, and problem solving. CCIEs operate closely with Cisco's in-house engineers in isolating anomalies with IOS Software network administration tools and developing workarounds or identifying software updates. Cisco CCIEs represent an exceptional cost-effectiveness because their depth of expertise permits them to resolve problems rapidly. In many instances, less seasoned engineers can struggle for many hours or even days with identical problems that a Cisco-qualified CCIE can dispose of in a few minutes. Progent's Cisco-qualified CCIE support experts can communicate with your computer system via the latest remote support technology to perform quick, secure, and economical diagnosis and repair.
San Francisco Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout Northern California.
Progent locations in San Francisco Bay Area
||Fremont Executive Suites
Newark, CA 94560
||Fremont Network Support Services
||26250 Industrial Blvd
Hayward, CA 94545
||Hayward Network Support Services
||18525 Sutter Blvd
Morgan Hill, CA 95037
||Morgan Hill Network Support Services
||1300 Clay Street
Oakland, CA 94612
||Oakland Network Support Services
||3790 El Camino Real
Palo Alto, CA 94306
||Palo Alto Network Support Services
||4695 Chabot Dr, Suite 200
Pleasanton, CA 94588
||Pleasanton Network Support Services
||388 Market Street
San Francisco, CA 94111
||San Francisco Network Support Services
||2570 N. First Street, 2nd Floor
San Jose, CA 94131
||San Jose Network Support Services
||1900 S Norfolk, Suite 350
San Mateo, CA 94403
||San Mateo Network Support Services
||1261 Locust St
Walnut Creek, CA 94596
||Walnut Creek Network Support Services
Progent's CCIEs offer assistance with the entire range of Cisco's popular family of connectivity devices. Cisco networking support offered by Progent includes Cisco ASA Next Generation firewalls with Firepower Services integration and debugging, Cisco routers consulting, Catalyst switch consulting and support, Nexus switch consulting and support services, Cisco Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager and CallManager integration and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video phones solutions and wireless IP phones solutions, Cisco Meraki wireless access point layout and set up, Aironet Wireless APs deployment expertise, Cisco WiFi controllers support Services, Cisco VPN Consulting help, and SIP and CUBE infrastructure solutions for SIP trunking and CUBE integration consulting. Progent also offers online and on-premises wireless site surveys to help you to fully integrate your Wi-Fi infrastructure.
CISSP and ISSAP Certified System Security Consultants
Progent's accredited CISSP and CISSP-ISSAP security and compliance experts offer a variety of system protection solutions to enhance the safety of your Windows, macOS and OS X, Linux environment against internal or external threats or help your company to recuperate rapidly following a damaging penetration. Security support services available from Progent cover in depth information security and compliance analysis using tools such as GFI LANguard NSS, NMAP Port Scanner, and products from Metasploit and Nikto; fast recovery from virus and worm attacks; integrating firewalls; establishing secure architectures for off-site and mobile connectivity; guarding your messaging system from spam and DHA attacks; and establishing 24x7 proactive monitoring.
Hybrid Cloud Integration
Progent offers advanced online support services to help organizations of all sizes connect their networks with leading public cloud platforms including Azure and Amazon AWS. Progent can assist your it team to design and administer hybrid environments that support Windows and Linux systems and applications in either cloud-only solutions or in hybrid topologies that utilize local IT assets as well as cloud services. To assist you to integrate public clouds with networks, Progent offers a variety of cloud integration support services such as Office 365 integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and deployment consulting, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service programming and debugging, and Google Cloud integration consulting. Progent has more than 20 years of background providing advanced consulting expertise online, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you orchestrate, automate and verify a repeatable process for restoring services quickly after a breakdown. SRM provides centrally managed and automated disaster recovery, application mobility, and non-intrusive site relocation, failback and re-protect. SRM also enables transparent testing for disaster recovery, upgrades and patches and can produce reports to verify full service restoration, validate SLAs and prove compliance. Progent can provide the support of a VCDX certified VMware SRM consultant to help you to design, configure, test and manage a DR solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere consultants offer in-depth understanding of VMware vCloud Director, vRealize Automation, vRO and vCloud Suite used for managing private and hybrid cloud solutions that provide high uptime, security, and disaster recovery. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network architect to help your organization to create a fully virtualized Software Defined Data Center that can be set up or re-purposed instantly and managed with a high degree of automation regardless of the hardware making up the basic network infrastructure.
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux consultants and Apple macOS and OS X specialists offer phone-based consulting services to cover a broad spectrum of information technologies such as network architecture, messaging systems, network and operational security, plus UNIX and Windows integration. For server hardware economization and easy administration in networks that combine Linux and Microsoft Windows, Progent offers VMware vSphere integration and Citrix support. Progent can also help with migration from older systems to Microsoft Windows or Linux environments. Progent's group-based methodology for solving network problems promotes fast escalation, when required, to engineers with appropriate expertise to tackle challenging scenarios. This expedites solutions of critical problems, reduces lost productivity, and cuts support expense.
Major Linux variants for which Progent offers expert support include:
Progent's ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent offers a family of budget-friendly, fixed-price managed services designed to allow small and mid-size businesses to benefit from the same advanced IT solutions deployed by many of the world's top enterprises. The ProSight series of IT management outsourcing services addresses all critical areas of modern networking such as email protection, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure management, VM hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior-based machine learning tools to defend endpoints as well as servers and VMs against modern malware attacks such as ransomware and file-less exploits, which easily escape traditional signature-matching anti-virus products. ProSight ASM protects on-premises and cloud-based resources and offers a single platform to address the complete threat progression including protection, infiltration detection, containment, remediation, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver affordable in-depth security for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, device management, and web filtering through leading-edge technologies packaged within one agent managed from a unified control. Progent's data protection and virtualization consultants can help your business to plan and configure a ProSight ESP deployment that meets your company's unique needs and that allows you prove compliance with legal and industry data protection standards. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for immediate action. Progent's consultants can also help you to install and test a backup and restore solution such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery. For a low monthly cost, ProSight Data Protection Services automates your backup processes and allows fast recovery of vital files, applications and VMs that have become lost or corrupted due to component failures, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's BDR specialists can deliver advanced support to set up ProSight DPS to to comply with regulatory standards such as HIPAA, FINRA, and PCI and, whenever necessary, can assist you to recover your critical information. Learn more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of top information security vendors to provide centralized management and world-class protection for all your email traffic. The hybrid architecture of Email Guard integrates a Cloud Protection Layer with an on-premises gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter serves as a preliminary barricade and blocks most threats from making it to your network firewall. This decreases your exposure to external attacks and saves system bandwidth and storage space. Email Guard's onsite security gateway appliance provides a further layer of inspection for inbound email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Exchange Server to monitor and protect internal email that stays within your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized businesses to map, track, reconfigure and troubleshoot their connectivity hardware like routers and switches, firewalls, and access points plus servers, client computers and other devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology diagrams are always updated, copies and displays the configuration information of virtually all devices on your network, monitors performance, and sends alerts when problems are detected. By automating time-consuming network management activities, WAN Watch can knock hours off ordinary chores such as network mapping, expanding your network, finding devices that need important updates, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to help keep your network running efficiently by tracking the health of vital computers that drive your information system. When ProSight LAN Watch detects a problem, an alert is sent automatically to your designated IT personnel and your assigned Progent engineering consultant so that any looming problems can be resolved before they can impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected Tier III data center on a fast virtual host set up and maintained by Progent's network support experts. With the ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the apps. Since the system is virtualized, it can be ported immediately to an alternate hardware solution without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and safeguard information about your network infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be warned about upcoming expirations of SSL certificates or domains. By updating and organizing your network documentation, you can save up to half of time spent trying to find vital information about your network. ProSight IT Asset Management includes a common location for storing and sharing all documents required for managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether youíre making enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size organizations to get an objective evaluation of the overall health of their IT system. Based on a selection of the top remote monitoring and management tools in the industry, and supervised by Progent's certified team of IT experts, ProSight Network Audits help you see how well the deployment of your essential network assets adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits such as a cleaner Active Directory (AD) system. Both also include one year of state-of-the-art remote network monitoring and management. Advantages can include easier network management, better compliance with information security requirements, more efficient utilization of IT assets, faster problem resolution, more reliable backup and recovery, and less downtime. See more information about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service centered on a phone interview with a Progent information assurance consultant. The fact-finding interview is designed to help assess your company's preparedness either to block or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information concerning your existing security profile and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow best practices to deploy an efficient security and backup environment that meets your company's requirements. For details, visit The ProSight Ransomware Preparedness Report.
Special Support Services Offered by Progent
Progent can provide the skills of seasoned online consulting experts for special IT projects. Progent's rates for longer-term consulting tasks are set according to the qualifications of the engineers required. Progent's background in these special fields of computer technology allows clients to execute major projects within budget and on schedule. Progent's special online consulting services include:
How Your Morgan Hill Business Can Contact Progent's Online Service Experts
Help Desk Call Center Support
Progent's Help Desk programs for businesses with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk Call Center services, co-managed Help Desk support services, and Helpdesk consulting.
Progent's Standard Help Desk Services offer smaller organizations a complete solution that manages all facets of remote desktop support from initial requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent provides call desk services at a significant discount from Progent's normal Level 1 desktop service rates, and Progent can provide the option of rapid as-needed escalation to subject matter experts to resolve challenging issues.
Progentís Help Desk sharing services make it possible for your IT organization to split responsibilities for Help Desk support seamlessly between your IT staff and Progent's nationwide pool of seasoned desktop support engineers and matter experts (SMEs). Progentís Help Desk Co-management service is an advanced support solution built around the leading PSA tool for managing end-user service requests, ticketing, ownership, status tracking, and reporting.
Progent's Help Desk Call Center team of veteran network consultants offers your clients in Morgan Hill California immediate contact with an efficient technical support resource with years of experience offering telephone-based support and online diagnostics for IT systems based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux components. Progent's mission is to give the Help Desk the reputation as a major enabler of company efficiency, and Progent's aim is to solve instead of just annotate IT issues.
- Applications Services: Education, Custom Programming, and Problem Solving
Progent's Applications Consulting staff provides remote professional engineering support and training in special business application fields that include Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting, programming, and training for popular Microsoft business applications such as CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out more information concerning Progent's expertise, custom programming, and training services, go to Progent's Applications Experts Team.
- Centralized and Streamlined Administration of Hybrid Cloud Networks
System Center 2016 unifies and automates the management of hybrid cloud networks through comprehensive support for Windows Server 2016 servers, Windows 10; cohesive integration of heterogeneous environments that incorporate Linux, Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts can provide world-class online and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to plan and configure a new deployment of Microsoft System Center 2016, expand or optimize your current one, upgrade smoothly from a previous release of System Center, or troubleshoot your System Center solution.
- Remote IT Infrastructure Monitoring Services
Progent offers businesses in Morgan Hill California remote IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure SCOM to accommodate your environment so that your network maintenance is proactive rather than reactive. By detecting emerging issues before they grow into network outages, automated monitoring can avoid stressful and expensive service breakdowns. Progent can also use network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft networks, or environments based on a variety of operating systems.
To contact Progent about urgent phone-based assistance with Microsoft Windows, Apple macOS and OS X, or Linux networks, go to Progent's Nationwide Remote Help, telephone 1-800-993-9400, or go to Contact Progent.
For businesses and new businesses in Morgan Hill California, Progent's phone-based computer support engineers can provide expert and economical system support the instant your business needs it. More than 15 years of providing online repair services has earned Microsoft Partner certification for Progent's team of engineers and has enabled Progent to acquire high-end troubleshooting capability and to fine tune remote access tools to fix network problems quickly while eliminating the cost and lost productivity that comes with on-site service calls.
Even if your Morgan Hill office deals with a regular freelance support technician or maintains a full time organization that know how to handle typical computer problems, Progentís Microsoft certified engineers can offer an easy and seamless remote extension of your on-site resources for situations when your regular IT support personnel either lack the time or the knowledge to deal with sudden system emergencies or especially tough integration problems.
Advantages of Progent's IT Support for Companies in Morgan Hill California
Progent's remote IT consulting services enable your Morgan Hill organization to enjoy the benefits of on-call, enterprise-level network support without the expense of maintaining an in-house IT staff. Your network will derive greater strategic value by being more reliable, productive, and protected. Advantages to your business include:
- Convenient virtual expansion of your on-site support resources
With most offices in Morgan Hill California, nearby computer support resources, whether consisting of freelance consultants or an internal maintenance staff, can resolve the majority of network problems. On the other hand, serious problems might occur when local resources are overstretched or absent, and some trouble may involve IT products that is unfamiliar to your local support people. In these instances, Progent's on-call support specialists give you a convenient, quick, and budget-friendly way to augment your local help and to convey useful knowledge to increase your capability to deal with downstream issues in-house.
- Less Reliance on Individual Consultants
For IT maintenance, smaller companies often depend on independent freelance service providers. While freelance consultants carry less internal costs than big consulting firms and can often charge lower rates, they are occasionally overbooked, making it impossible to respond quickly to crisis situations. If a freelance service provider is occupied with another client, sick, on a trip, or in class, the absence of reserve personnel may force your business to go without assistance during an IT crisis. As your business expands, system unavailability and trouble with vital applications become more costly. The budget you thought you were conserving on an independent can be eaten up fast by lost productivity. Progent offers a reliable source of reserve support expertise to insure your IT system stays available.
- Build a Scalable Foundation for Smooth Growth
Organizations often start with an information architecture implemented on a shoestring budget. Without a robust framework, slap-dash fixes can get piled on top of an unstable foundation. As a company grows, reliability and scalability problems can impede the productivity of the business. Such badly designed systems require careful analysis, smart long-term planning, and extensive technical knowledge to upgrade to a system architecture that can deliver the stable foundation to meet critical business requirements and facilitate future growth.
- Work with Solution Providers Rather Than Technology Resellers
Smaller businesses require advice and technical training to negotiate an ever more complicated array of product alternatives available for accelerating business growth and improving efficiency. These companies do not need a network engineer who is attempting to resell a specific vendor's products. Network support and product selling can lead to a situation where the proposed
solution is built around a predetermined technology instead of the genuine needs of a client. Progent eliminates these conflicts of interest by offering just services rather than products. This enables Progent to match IT expertise with the real interests of clients.
What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Partner consulting company and Progent's number of employees, depth of IT expertise, fine tuned remote support tools, and understanding of enterprise networking allow businesses to escape the limitations associated with exclusive reliance on smaller consulting firms, individual freelance service providers, or limited internal resources.
Progent stands out by providing:
How Does My Business Start Receiving Online Technical Help from Progent?
- Certified Expertise in Microsoft's Entire Line of Server Platforms
Progent offers world-class support for Microsoftís leading server platforms with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and integration support, Windows Server 2008 R2 expertise, Microsoft Windows Server 2003 upgrades, Microsoft Exchange 2019 Server deployment, MS Exchange 2016 Server migration, Exchange Server 2013 integration, Microsoft Exchange 2010 Server management, Exchange Server 2007 and Exchange Server 2003 moves, plus MS SQL Server 2019 integration consulting, Microsoft SQL Server 2017 migration, SQL Server 2016 integration, Microsoft SQL Server 2014 support, and SQL Server management support.
- Value Pricing
Progent's pricing policy is to bill for phone service and in-person help per minute. Consequently, you are charged exclusively for delivered services. Progent does not impose a more expensive rate for after-hours or urgent support, and within California or in regions where Progent provides on-site support, Progent does not charge for travel except for emergency support where on-site time is less than four hours. In addition, Progent imposes no startup fee and requires no retainer for services delivered during normal business hours. Many support firms demand substantial minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity does away with large bills for quick repairs so you won't be tempted to permit simple problems to fester.
- Complete Documentation of Delivered Services
Progent has developed a comprehensive service reporting system that records and formats complete documentation for all billed support activities. Unlike some freelance consultants or small support firms who provide minimal documentation or details of tasks performed, every service delivered by Progent is accompanied by full documentation. Each Progent consultant has use of the service reports transmitted by each staff member to each client. The discipline of documenting and organizing service activity results in more effective support and avoids a variety of common misfortunes such as when a service client is effectively held hostage to a consultant who refuses to release the keys to the kingdom.
- Automated Network Monitoring with MS Operations Manager
Progent is one of the only support companies to provide round-the-clock remote monitoring services based on Microsoft Operations Manager. MS System Center Operations Manager causes your network support to be anticipatory rather than reactive. By uncovering possible problems before they result in lost productivity, network monitoring can keep your IT network from painful and expensive availability losses.
To get started with Progent's online help services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, go to Immediate Technical Support.