For small company computer networks located within the state ofNorth Carolina, Progent's Microsoft qualified technical experts can deliver remote phone assistance and remote troubleshooting to solve your network systems problems fast and affordably. Progent has acquired top-notch skills, software utilities, and support databases to troubleshoot and fix network problems without the high cost and delays normally associated with onsite service dispatches.

If yourNorth Carolinabusiness is located beyond the larger urban areas such asCharlotte, Raleigh, Greensboro, Durham, or Winston-Salem, your nearby computer support options may be limited in skills, or unavailable during an emergency. This can result in a network that is unusable or causing wasted time due to technical problems continuing for too long. Progentís team of seasoned network professionals average more than ten years of real-world industry experience, in the trenches of computer network support, performing a broad variety of technical tasks for a diverse range of customers. This means you obtain not only the technical competency needed for the job, but an expert with proven methods for applying that expertise to assist with affordable network solutions.

Disaster Recovery/Business Continuity Planning Support
Progent can provide high-level online expertise for disaster recovery/business continuity planning, validation, and training to assist your company to prepare for potential catastrophes, minimize service disruption for your essential IT functions, eliminate lost information, and comply with regulatory mandates and contractual obligations. Progent's business continuity experts can team with your executive and IT support staff to provide risk and business impact evaluation, define interdependencies, specify human and physical resources needed to operate your business, determine business-critical IT functions and define acceptable recovery times, qualify hot backup sites, configure secure remote access capability for key workers, implement emergency notification mechanisms and assign duties for staff, write a comprehensive recovery plan, and provide training for management and technical staff to execute the agreed upon plan. Progent's Windows Server 2019 failover cluster consultants and Windows Server 2016 disaster recovery experts can show you how to create an affordable disaster recovery solution for multi-site or hybrid cloud environments utilizing failover cluster technology field-tested in Microsoft's massive Azure public cloud.

ERP Consulting Services for SyteLine/Infor CloudSuite Industrial
Infor CloudSuite Industrial, previously called SyteLine, is an ERP platform that embodies more than a quarter century of experience helping manufacturing and distribution companies to manage complicated supply chains and streamline key processes in order to get products to market fast and adhere to customer schedules dependably. Progent can provide the expertise of an ERP specialist with over two decades of experience with the Infor CloudSuite Industrial/SyteLine platform. Progent can provide online or on-premises consulting that spans from occasional guidance to solution design and project management outsourcing or co-sourcing. Sample consulting services available from Progent for Infor CloudSuite Industrial include installation, migration, business analysis, customization, CPQ, web site integration, debugging, ETL, Amazon AWS integration, disaster recovery planning, and DBA services. To learn more, refer to SyteLine/Infor CloudSuite Industrial ERP Consulting Services.

Examples of Remote Consulting Services Offered by Progent for Cisco Routers
Some of the common remote Cisco router consulting services available from Progent include configuring hostname, IP addressing, routing maps, clock, and user accounts; configuring HSRP, aggregation, static or BGP to EIGRP redistribution, and static route injection into OSPF; troubleshooting policy based routing to MPLS, routing tables, and BGP peering arrangements; updating router's IOS image; configuring and testing router failover; resolving VPN problems; producing a network diagram and documenting configuration; plus policy and business recovery planning.

Integration Expertise for Office 365 Applications and Cloud Services
Office 365 is Microsoft's growing family of client productivity apps and cloud services offered on a subscription basis. Office 365 apps and cloud-based services are offered in an array of product bundles intended for markets from students and households to enterprises. Progent offers quick and easy online access to specialists with expertise in Microsoft, macOS, iOS, and Google Android platforms. Progent can help your business to evaluate the many subscription plans available with Office 365 and integrate your network with Office 365 so you realize top business value. Progent's Office 365 integration consultants support cross-platform networks that incorporate Windows, macOS or OS X, and Linux operating systems. Progent can also help your business to build and maintain hybrid networks that seamlessly combine local and cloud-based products and services.

Cloud Integration Support Services for At-Home Workers
Progent can assist small and medium-size businesses to provide their home-based employees with secure and reliable integration with cloud applications and services. For information about how Progent's experts can help you to configure robust Cloud access for their telecommuters, see cloud integration consulting expertise for an at-home workforce.

Cisco Unified CM and Unified Communications Manager Express Planning, Deployment and Troubleshooting
Cisco Unified Communications Manager (Unified CM), originally named CallManager, functions as the foundation of Cisco's collaboration platform. Unified Communications Manager and Unified CM Express provide an advanced IP-PBX by integrating with apps such as Unified Communications Manager IM and Presence Service with Jabber support, Cisco Unity Connection for voicemail, Mobile Connect for Single Number Reach (SNR), and Cisco Unified Contact Center Enterprise for building an advanced customer contact center. Progent's Cisco-certified Cisco Unified CM experts can help with any aspect of Unified CM configuration and troubleshooting in areas such as integrating Cisco Voice over IP phones and video IP phones, designing dial plans, integrating SIP PSTN trunks and CUBE internetworking, deploying ISR routers with CUBE support, designing Cisco UCS server failover solutions for high availability, and integration with Microsoft Exchange and Skype for Business.

Cisco Small Business 100, 300 and 500 WiFi APs Consulting
Cisco's Small Business 100, 300 and 500 family of wireless access points are Linux-based units intended as value-priced Wi-Fi solutions for small offices. Progent's Cisco CCIE wireless infrastructure experts offer remote or onsite configuration and troubleshooting support to assist your organization to design, implement, upgrade, tune, manage and troubleshoot Cisco Small Business Wi-Fi access point environments of any scale or architecture. To find out more about Progent's support for current and legacy Cisco Small Business family of wireless access points, refer to Cisco Small Business WiFi access points consulting services.

IT Consulting for Small Governments
Progent has a long background delivering a broad range of online network consulting and emergency repair services to local governments and school districts throughout the United States. Progent is among the pioneers in providing expert remote IT consulting and has provided network solutions to clients in every state. Progent's remote computer support for local governments eliminates travel costs and solves problems more quickly than on-premises support.

Microsoft Azure Cloud Integration Consulting Services
Progent's Microsoft Azure cloud planning and integration consultants can help you with any phase of Microsoft Azure integration including needs definition, readiness evaluation, system architecture, pre-production testing, implementation, automated administration, performance optimization, license controls, disaster recovery preparedness, security policy enforcement, and regulatory compliance validation. Progent can help your IT staff to configure and debug firewalls and VPN connections so your clients can safely connect to Azure-based services, and Progent's Microsoft-certified consultants can assist you integrate key Microsoft technologies to work in the cloud including Windows Server, Exchange, SQL Server and SharePoint. Progent can also assist you to set up a hybrid ecosystem that transparently integrates on-premises datacenters with Azure-based services.

IP Voice Platforms Consulting Expertise for Remote Workers
Progent can assist small and mid-size businesses to set up IP voice platforms to provide their at-home workers the advantage of seamless access to the corporate phone network. For information about ways Progent's consultants can assist your telecommuters to deploy and troubleshoot VoIP solutions, go to IP voice consulting services for at-home workers.

Network Security Defense Solutions for a Remote Workforce
Progent can assist small and mid-size companies to install endpoint device security defense solutions and provide cleanup services for offsite workers. To find out about Progent's cybersecurity protection solutions for remote workers, visit security protection expertise for telecommuters.

Ransomware Removal and Recovery Consulting
Modern versions of crypto-ransomware not only encrypt critical on-line information but also infiltrate any available system backup resources. Progent's seasoned ransomware recovery consultants can help you to rebuild a network victimized by a crypto-ransomware crypto-worm such as Ryuk, WannaCry, Hermes, Cerber, MegaCortex, or MongoLock. To find out more, see ransomware removal and operations restoration expertise.

Online Call Center Services for Small Businesses
Progent's Standard Help Desk Services provide a complete solution that handles all aspects of online desktop technical support from service requests through trouble ticket generation, assigning ownership, remote desktop control, progress tracking, problem resolution, and and metrics. Intended for smaller companies with few if any full-time service technicians for desktop issues, Progent's Help Desk Services provide remote support at a substantial savings from Progent's normal desktop troubleshooting rates. Progent can also provide fast on-demand escalation to subject matter consultants to handle complex problems. For more information, refer to Progentís remote Help Desk services for small organizations.

VMware Site Recovery Manager (SRM) Disaster Recovery Solutions
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you orchestrate, automate and test a consistent runbook for recovering applications and services quickly following an outage. SRM supports centrally controlled and automated recovery, application mobility, and transparent site relocation, failback and site re-protect. SRM also supports non-disruptive testing for disaster recovery, updates and patches and can generate audit reports to verify complete service recovery, validate SLAs and prove disaster recovery compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to help your organization to plan, configure, test and manage a DR system powered by VMware Site Recovery Manager.

Data Backup/Restore Expertise
Progent's data backup experts can provide support for a broad array of utilities and technologies that deliver solutions for protecting Microsoft Windows, Mac, and Linux physical and virtual servers and workstations plus laptops and handhelds. Progent can help you with all major backup platforms by providing services that include Altaro VM Backup consulting, Barracuda Backup and disaster recovery planning expertise, and DoubleTake/Carbonite integration. Progent can also provide support for Acronis Backup and Recovery, MozyPro, Retrospect for Macintosh, Apple Time Machine, Backup Exec, BackupAssist, CrashPlan PRO, and FLARs. For large organizations, Progent can provide VMware Site Recovery Manager and NSX expertise. In addition, Progent's ProSight Data Protection Services are available to small and medium-sized organizations as an affordable and fully managed service for reliable backup and disaster recovery.

Contact a Progent Computer Support Expert
To find out how you can get in touch with a Progent network consultant for online or on-premises support, phone 1-800-993-9400 or visit Remote Computer Support.



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