For small office computer networks located throughout the state ofNorth Carolina, Progent's Microsoft and Cisco certified technical team members can deliver online support and troubleshooting to resolve your network troubles fast and affordably. Progent has developed enterprise-grade skills, sophisticated utilities, and support knowledge bases to diagnose and resolve computer network problems without the high cost and delays associated with on-site technical service dispatches.

If yourNorth Carolinacompany is situated beyond the larger metro areas such asCharlotte, Raleigh, Greensboro, Durham, or Winston-Salem, your nearby computer network support choices may be limited in expertise, or unavailable during urgent situations. This can result in a network environment that is unusable or causing productivity loss due to technical problems persisting for too long. Progentís team of network engineers average more than twelve years of real-world industry experience, in the trenches of network support, performing a extensive variety of technical tasks for a varied range of customers. This means you obtain not only the technical competency needed for the task, but a consultant with field proven methods for applying those skills to provide cost effective network solutions.

ProSight Network Audits for Assessing Network Health
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size organizations to get an unbiased evaluation of the health of their information system. Based on a selection of the leading remote monitoring and management platforms available, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits show you how closely the configuration of your core infrastructure devices adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits like a cleaner and safer Active Directory environment. Both options also provide the long-term advantages of advanced remote network monitoring and management (RMM) technology. These advantages can include lower-cost network management, improved compliance with government and industry security regulations, higher utilization of network assets, faster problem resolution, more reliable backup and restore, and increased uptime. To learn more about ProSight Network Health Checks and to see sample reports, go to ProSight Network Audits.

Broad Expertise in Microsoft's Leading Server Software
Progent's staff of IT system consulting experts can assist large organizations to plan, set up, and support major rollouts of key Microsoft technology by offering services like Microsoft Active Directory design, Microsoft Exchange 2016 planning and deployment, Exchange 2013 configuration, Exchange Server 2010 management, SharePoint Server 2013 configuration, Microsoft Skype for Business planning and deployment support and Microsoft Lync Server integration, plus SQL Server 2016 upgrades and Microsoft SQL Server 2014 programming. Progent has helped some of the world's largest businesses to integrate solutions powered by Microsoft products and can provide branch office consulting services for enterprises with branch offices in or larger cities across the United States.

Advanced Project Management Experts
For enterprise project management assistance, Progent can provide the services of veteran IT professionals with decades of background as technology project managers for program development, business technology deployment, and business process engineering working with organizations ranging from Big 4 companies to dot-com startups to state government agencies. These high-level project managers offer world-class management skills to assist enterprise clients to follow leading practices to ensure that strategic projects are completed on schedule and on budget.

ProSight DPS Managed Cloud Backup
Progent's ProSight Data Protection Services automated backup provides small and medium-sized businesses an affordable end-to-end solution for secure backup/disaster recovery (BDR). Available at a low monthly rate, ProSight DPS automates your backup processes and enables fast restoration of vital files, applications and virtual machines that have become unavailable or damaged due to hardware failures, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images/, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's BDR specialists can deliver world-class support to set up ProSight DPS to be compliant with government and industry regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to recover your critical information. Learn about Progent's entire ProSight family of affordable network monitoring and management services for small businesses.

Microsoft Dynamics NAV Consulting
The updated release of MS Dynamics NAV offers powerful innovations including Personalized Role Centers, enhanced analytics and reporting options, and advanced workflow management. Progent's Dynamics NAV consulting professionals can provide programming, configuration and troubleshooting support to help you to benefit from Microsoft Dynamics NAV. Progentís consultants can help you to connect Microsoft Dynamics NAV ERP software to additional systems and programs. Also, Progent can help you to design and utilize data warehouses so you can improve your knowledge of your operations, acquire additional customers, refine your sales campaigns, and form productive alliances.

Online Support for Microsoft Windows Server 2008 R2
The sophistication and versatility of Windows Server 2008 R2 calls for an IT consultant with real-world experience and diverse knowledge in designing and building efficient end-to-end business information solutions. The professional experience of Progent's seasoned Windows Server consultants, with an average of over 10 years of background integrating Microsoft-based solutions, helps insure your success in maintaining and managing your Microsoft Windows Server 2008 environment. Progent's certified Windows Server 2012 R2 support experts can also assist you to evaluate the advantages of migrating from Microsoft Windows 2008 to Windows Server 2012 R2 or later. If you are planning on creating a hybrid network model that combines on-premises systems with public cloud services like those available on Microsoft Azure, Progent can provide Windows Server 2016 hybrid cloud integration.

IP Voice Solutions Consulting Services for Telecommuters
Progent can assist small and medium-size companies to configure VoIP solutions to provide their at-home workers the benefit of transparent access to the company phone infrastructure. To find out about ways Progent's consultants can help your remote workforce to deploy and troubleshoot VoIP platforms, visit VoIP consulting services for telecommuters.

Microsoft Windows Server 2012 R2 Migration and Support
Progent's Microsoft-certified Windows Server 2012 consultants can assist you to evaluate the advantages of Microsoft Windows Server 2012 R2 for your company, develop pilot environments and rollout strategies, optimize your network infrastructure for on-premises, multi-site, cloud-based, and partial-cloud environments, train your IT management, team, develop a corporate-wide security strategy, streamline IT management, assist with application development, and generate and test a disaster recovery/business continuity plan. If you are thinking about migrating from Microsoft Windows Server 2012 R2 to Windows Server 2016, Progent's Windows Server 2016 hybrid cloud integration experts can assist you to assess the benefits of Windows Server 2016 for your environment and design and carry out a smooth upgrade to Windows Server 2016 and Windows Hyper-V 2016 using an on-premises, cloud, or hybrid architecture.

VMware Site Recovery Manager (SRM) Disaster Recovery Solutions
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you orchestrate, automate and test a consistent workflow for restoring applications and services quickly after a breakdown. SRM provides centrally managed and automated disaster recovery, application mobility, and non-intrusive site migration, failback and site re-protect. Site Recovery Manager also enables non-intrusive testing for site recovery, updates and patches and can produce reports to confirm complete service recovery, validate Service Level Agreements and prove DR compliance. Progent can provide the support of a VCDX certified VMware SRM consultant to help your organization to plan, deploy, test and maintain a disaster recovery solution powered by VMware SRM.

Progent's Online Consulting and Training Support for Microsoft Office Word and Office 365 Word
Progent's Microsoft Office Word and Office 365 Word experts can provide a broad range of affordable online support services to assist you to manage your legacy Microsoft Word solution or help you to move to a newer release of Microsoft Office Word. Services available from Progent's experts include VBA programming, identifying and fixing compatibility issues between various releases of Word, integrating Word with other Microsoft Office applications such as Excel and Outlook or with 3rd-party platforms and plug-ins,network enhancements for dependable. reliable cloud access, security and compliance consulting, and smart phone and tablet synchronization, and online Microsoft Office Word training sessions customized for individuals or groups.

Affordable Support Solutions
Many small businesses utilize flawed metrics when searching for a computer network consultant. Cost per hour is usually not a good measure for value. A consultant with insufficient technical background can take many times longer to complete the identical job than a seasoned Information Technology expert. For example, billing a third less per hour, but taking three times as long for the same job is not a bargain. Still worse, a poorly designed or configured network environment that is undependable and difficult to manage or upgrade can cost a business many times more than its setup price because of lost productivity. Progent's customer testimonials from satisfied companies across the United States confirm the effectiveness of Progent's service model and the technical capability of Progent's staff of engineers.

Progent's Integration Support for Microsoft Windows 2012 R2 Server Essentials
Microsoft Windows Server Essentials is a value-priced, entry-level operating system that allows small organizations to make the move from the traditional stand-alone on-premises datacenter to the contemporary hybrid networking paradigm that combines local and virtualized cloud-hosted software and infrastructure. Progent's certified Windows Server Essentials consulting experts offer cost-effective remote consulting and troubleshooting services for Windows Server Essentials. Progent can help you to assess the possible productivity and cost advantages of migrating to Essentials and adopting a hybrid local/cloud-based model for your computing ecosystem. Progent can provide comprehensive project management support so you can design and execute an efficient migration to Microsoft Windows Server 2012 R2 Essentials, Microsoft Office 365, and other Microsoft Cloud applications and services. (Learn about Progent's Office 365 Exchange Online integration with on-premises installations of Exchange and Microsoft Azure integration support.) Progent can also provide as-needed consulting help, troubleshooting, and training.

Microsoft Office 365 Integration with On-premises Exchange
Microsoft has made a strong effort to enable seamless hybrid ecosystems that combine Office 365 and local installations of Exchange. This permits you to have certain mailboxes located on your physical datacenter or private cloud and other mailboxes hosted by Office 365. Progent's Microsoft-certified Exchange consulting team can assist your organization with any phase of designing, integrating and troubleshooting your hybrid Office 365 network. Progent's Exchange specialists can provide occasional support to help you resolve stubborn technical bottlenecks and also can provide extensive project management outsourcing or co-sourcing to ensure your hybrid Office 365 solution is successfully completed on time and within budget. To learn more about Progent's consulting expertise for hybrid Office 365 and on-premises Exchange environments, see Office 365 integration with on-premises Exchange.

Talk to a Progent Computer Consultant
To find out how you can contact a Progent computer consultant for online or on-premises expertise, phone 1-800-993-9400 or visit Online Computer Support.



An index of content::

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    For businesses with a mix of Mac and Microsoft Windows desktops, there exist two popular solutions for using Microsoft Windows-dependent software on macOS or OS X: remote access to an actual Windows computer or local emulation of a Microsoft Windows environment on a macOS or Mac OS X desktop. Microsoft's Remote Desktop Connection Client for Apple Mac enables you to attach an Apple Mac to a networked Microsoft Windows-powered computer to use Windows software and access system resources. Virtual PC for Apple Mac simulates Microsoft Windows on an Apple Mac computer so you can run Windows programs directly. Progent's Mac technology support experts can help your business to manage these products for using Windows programs on your Apple Macs and can also help your company to evaluate and install other solutions for Windows platform simulation.

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    Progent's expert support team can help you design and deploy a smooth in-place Exchange Server 2007 upgrade strategy that minimizes productivity disruption, simplifies long-term service requirements, and makes your Microsoft Exchange Server 2007 easy to administer. For complex multi-server or multi-site upgrades, Progent offers the background to complete your project quickly and affordably. Progent's Exchange Server 2007 support, troubleshooting, and consulting services include expertise with the configuration of outside vendor enhancements of Microsoft Exchange Server 2007 that are best aligned to your business needs.

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    Small to middle size companies can now get all the advantages of System Center Operations Manager and also have quick access to Progentís Microsoft and Cisco certified IT consulting professionals. With Progent's economically priced network support programs, mid-size organizations can choose a basic co-sourcing service program built around Microsoft Operations Manager 2007 with network monitoring, reporting, Help Desk and online service or a complete round-the-clock outsourcing solution. Progent offers expertise in Microsoft System Center Operations Manager to provide small and midsize company networks enterprise-class availability, security and productivity.

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    Progentís data center IT services are designed for companies with hardware housed at IDCs or data center collocation hosting sites and requiring timely in-person assistance at the colo facility as well as off-site help from Microsoft and Cisco Premier experts. Progent offers a complete range of Internet Data Centers and data center and colo consulting services such as network topology evaluation, Windows and Linux server installation and maintenance, tech support for server and communications infrastructure, development and deployment of high availability configurations, defining and implementing layered security structures, firewall integration and support, configuring load balancing environments, and creating fault tolerant server clustering systems.

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    Progent's temporary staff augmentation services enable you to meet the need for IT professionals without dealing with the costs and delays that come with identifying and recruiting reliable technical help and without increasing your permanent head count.

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    Progent offers small organizations a pair of low-cost network security evaluation packages that provide, at a set fee, remotely managed inventory scans of your network security profile which are analyzed by expert information security engineers who interpret the results of the remote scan, present unbiased evaluations of your current network security, and offer recommendations for enhancements. Progent offers two non-overlapping network security inventory packages for external and internal security scanning that are priced to meet the budgets of small businesses while providing enterprise-class evaluations of your network's vulnerability to attack.

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    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based machine learning technology to guard endpoint devices and servers and VMs against modern malware attacks like ransomware and file-less exploits, which routinely evade legacy signature-based anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a unified platform to manage the entire malware attack progression including protection, detection, mitigation, cleanup, and forensics. Top features include one-click rollback with Windows VSS and real-time system-wide immunization against new threats.

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    Forefront Threat Management Gateway 2010 is based on the powerful security capabilities of Microsoft Internet Security and Acceleration Server 2006 and offers a easily managed Internet gateway that acts as a single-server platform for an array of security features such as an application layer and network layer firewall, URL monitoring and filtering, malware inspection, IPS, reputation services, Virtual Private Network management, plus HTTP and HTTPS inspection. Microsoft Forefront TMG 2010 provides advanced web security logging and reporting capabilities, permits custom reporting generated by SQL Server, integrates with Active Directory to streamline policy enforcement, and can be deployed as a virtual server to cut expenses and improve recoverability. Progent's Microsoft engineers can help your company to design and carry out pilot and production deployments; integrate Forefront TMG 2010 with Windows Server 2008 R2, Active Directory, SQL Server, Microsoft Exchange Server 2010, and Microsoft SharePoint 2010; set up Microsoft Forefront Threat Management Gateway to run on a virtual server with Microsoft Windows Hyper-V; and provide ongoing consulting and repair services. Progent can also assist you to migrate economically to Microsoft Forefront Threat Management Gateway 2010 from ISA Server.

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    Office 365 is Microsoft's expanding suite of productivity programs and cloud-hosted services available on a monthly or annual subscription basis. Office 365 apps and cloud-based services are available in a variety of product bundles intended for markets from individuals and households to global enterprises. Progent offers quick and easy remote access to specialists with in-depth knowledge of Microsoft, macOS, Apple iOS, and Google Android platforms. Progent can assist your business to understand the many subscription options available with Office 365 and configure your information network with Office 365 so you derive top business value. Progent offers expertise with multi-platform networks that incorporate Windows, macOS, and Linux technology. Progent can also help your business to build and manage hybrid solutions that seamlessly combine local and cloud-based products and services.

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    For medium-size companies looking for IT consulting services, Progent offers a variety of alternatives such as on-site service, remote support, off-site Call Center, round-the-clock support with remote system monitoring, temporary staffing, site relocation services, software programming, and expert consulting. For medium-size businesses in California or other regions covered by Progent's field engineers, Progent provides expert on-premises help for fixing network issues rapidly and economically.

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    Progent's Juniper-certified consultants can help your business plan the deployment of Juniper SSG integrated firewall/VPN products, configure security policies to match your operational requirements, set up network OS software to streamline management processes, migrate from legacy Juniper products, and troubleshoot infrastructure issues.

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    Microsoft allows you to create transparent hybrid networks that integrate Office 365 Exchange Online and local Exchange deployments. This permits you to have specific Exchange mailboxes hosted on your on-premises datacenter and other mailboxes resident on Office 365. Progent's Microsoft-certified Exchange consultants can help your organization with any phase of designing, implementing and debugging your hybrid Exchange Online solution. Progent's Exchange consultants can deliver as-needed support to help you resolve challenging technical issues and also can provide extensive project management outsourcing or co-sourcing to ensure your hybrid Office 365/Exchange solution is completed on schedule and on budget.

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    Progent's Windows Server 2016 disaster recovery consultants can assist your organization to design a disaster recovery system built around Microsoft's latest Failover Clustering technologies such as Cluster Operating System Rolling Upgrade for non-disruptive migration to Windows Server 2016, Storage Replica for zero-data-loss Recovery Point Objective (RPO), Storage Spaces Direct for enterprise-class storage clusters using low-cost hardware, VM Load Balancing for enhancing the speed and resilience of Failover Clusters while minimizing TCO and management overhead, and Cloud Witness for easy, affordable deployment of a stretch cluster quorum witness.

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    To deliver economical IT services for small companies, Progent offers full-service computer outsourcing plans that give small offices fast access to technical help without requiring you to hire, educate, and manage an expensive full-time computer support staff. Progentís IT outsourcing packages give you an affordable alternative for building a protected and robust system for your important Windows office productivity applications including Office XP and Office 2003.

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    Progent's Network Helpdesk Outsourcing Support Services for desktop technical support are intended especially for small businesses who need fast availability of a Help Desk Service Center with professional phone support and full escalation options but who have to work within a modest network support budget. Key components of Progent's Help Desk Outsourcing Services are Help Desk Call Center Phone Support, Optional Remote Access Support, System Assessment, Expert Prioritization, Virtual Helpdesk Support, By-the-Minute Billing, and Help Desk Applications Selection and Integration.

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    Progent is a Microsoft Certified Partner and has earned special competencies such as Advanced Infrastructure Solutions and Information Worker Solutions. Microsoft Certified Partners represent the elite organizations who earn the top client satisfaction and are afforded the tightest working relationship with Microsoft. The knowledge, capabilities, and dedication required to earn the level of Microsoft Certified Partner pays dividends to Progent's clients by enabling Progent to offer your business more complete solutions for your information system.

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    Progentís Technical Response Center provides nationwide extended hours remote assistance for information systems powered by Windows and Cisco technology. Progent's Microsoft and Cisco-Certified service professionals provide after-hours phone help and remote direct computer access to isolate and repair network problems rapidly and economically. The scope of technical expertise available from Progent's team of country-wide service professionals makes it possible to escalate even the most difficult network issues to qualified specialists as needed. For critical problems, the Technical Response Center endeavors to answer your request for service in less than one hour.

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    Progent's Experts Group offers support in key areas that include Apple OS integration and applications; Support for Linux, UNIX-powered, and Sun environments; Manufacturing Resource Planning, Enterprise Resource Planning, or Customer Relationship Management expertise; Strategic and specialized program support; CIO, business analyst, and project logistics services; Custom applications development and integration; Web site, eCommerce, EDI, and client information portal development and deployment; DBM management and efficiency consulting; Management intelligence consulting; and Telecom systems consulting.

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