For business networks located throughout the state of North Carolina, Progent's Microsoft certified technical team members can deliver remote phone assistance and troubleshooting to solve your network problems fast and affordably. Progent has acquired top-notch expertise, advanced software utilities, and support databases to identify and resolve IT problems without the expense and time delays normally associated with onsite technical service visits.

If your North Carolina business is located outside of the larger metropolitan areas such as Charlotte, Raleigh, Greensboro, Durham, or Winston-Salem, your local computer support options may be limited in expertise, or unavailable during urgent situations. This results in a office network that is unstable or causing efficiency loss due to technical problems going unresolved for too long. Progent’s group of expert network engineers average more than 10 years of real-world computer industry experience, in the trenches of computer network support, performing a wide variety of technical projects for a diverse range of customers. This means you obtain not only the technical skills needed for the task, but a professional with demonstrated methods for applying that expertise to provide cost effective network solutions.

Cisco Voice over IP (VoIP) Phone and IP Video Phone Configuration and Troubleshooting
Progent's Cisco IP phone and video IP phone consultants can help your business to integrate, maintain, and troubleshoot Cisco VoIP phones, video IP phones and wireless IP phones. Progent offers support for all versions of Cisco's IP phones from discontinued VoIP products to the latest media phones. Progent's IP telephony experts can also assist your organization to integrate your IP phones with Cisco Unified CM, originally known as CallManager, or with Unified CM Express to build a state-of-the-art IP-PBX ecosystem for unified messaging and collaboration. Progent can also help you to install Cisco Unified Communications Manager apps that include Unified CM IM and Presence Jabber, Unity Connection for voicemail management, Cisco Unified Mobility for Single Number Reach, and Cisco Unified Contact Center Enterprise for creating a highly automated customer contact center. Progent's consultants can provide support with all aspects of Cisco IP Phone integration including designing dial plans, solving IP phone registration issues, integrating SIP trunks and CUBE internetworking, installing ISR routers with CUBE VoIP networking capability, and creating UCS server failover and Cisco Survivable Remote Site Telephony systems for survivability.

Project Server Setup and Support
Progent's certified Microsoft Project Server experts offer advanced online and onsite support services for Project Server and for all Microsoft platforms that work closely with Project Server. Consulting services offered by Progent include Microsoft Project Professional and Project Web App integration, SharePoint 2013 design and deployment, SQL Server 2016 integration and development, SQL Server 2014 support, MS Exchange 2016 planning and deployment, Microsoft Exchange 2013 consulting, Exchange Server 2010 troubleshooting,Office Excel and Office 365 Excel application support, plus PowerPoint and Visio webinar training. Progent can provide Cisco-certified CCIE network engineers to assist your company to enhance your environment to accommodate local, branch office, home-based, and mobile users so that they can utilize Microsoft Project Server to work together safely and efficiently. Progent's certified network security engineers can help your IT team to adopt and enforce security workflows that safeguard sensitive business information without interfering with the efficient exchange of authorized information.

Juniper and NetScreen Support
Progent's Juniper Networks-certified network engineers can assist your company to plan and deploy Juniper Firewall/VPN platforms, enhance and troubleshoot your network infrastructure, and migrate smoothly from outdated products to current releases. Progent's Junos OS consultants can provide support for Juniper's premiere network operating system to help your business to simplify the management and strengthen the protection of your Juniper VPN appliances firewalls, and routers. Progent also has extensive experience supporting Juniper's NetScreen OS and ScreenOS software platformS and can assist organizations manage networks that incorporate a combination of Juniper's software platforms.

Cisco Unified Communications Manager and Unified CM Express Planning, Deployment and Troubleshooting
Cisco Unified Communications Manager (CUCM or Unified CM), originally named CallManager, operates as the heart of Cisco's communications and collaboration portfolio. Cisco Unified Communications Manager and Cisco Unified Communications Manager Express (CME) provide a modern IP-PBX solution by integrating tightly with apps such as Unified Communications Manager IM and Presence Service, Cisco Unity Express (CUE) for voicemail, Cisco Unified Mobility for Single Number Reach, and Cisco Unified Contact Center Enterprise for creating a highly automated customer contact solution. Progent's Cisco-certified CUCM consultants can help with any facet of CUCM support and debugging in areas such as integrating Cisco VoIP phones and desktop video phones, designing dial plans, configuring SIP trunks and CUBE internetworking, deploying ISR G2 routers with CUBE networking support, creating UCS server failover systems for survivability, and integration with Exchange Server and Skype for Business.

Progent's Consulting and Development Support for SQL Server 2016
SQL Server 2016 introduces major enhancements in speed, capacity, data security, high-availability, BOYD integration, and built-in BI. Innovations include PolyBase for processing structured and unstructured databases simultaneously for data warehousing, R language integration, Always Encrypted mode, Mobile Report Publisher, and seamless control over local and cloud-based resources. Progent's Microsoft-certified SQL Server 2016 consulting experts offer online and onsite support to help organizations of all sizes to plan, implement, administer or troubleshoot any edition of SQL Server 2016. Progent can also assist you to integrate SQL Server 2016 with other key Microsoft products including Windows Server and Hyper-V, Exchange Server 2016, SharePoint, Microsoft Dynamics GP, Lync or Skype for Business, and System Center Operations Manager (SCOM).

Microsoft Data Protection Manager Consulting Support
Microsoft System Center 2016 Data Protection Manager (SCDPM 2016) offers small to medium-size businesses near-continuous backup and simplified restore functions for Microsoft-based networks. Data Protection Manager 2016 offers application-sensitive protection for critical workloads such as Microsoft SQL Server, Exchange and SharePoint Server, protects Windows and Linux virtual machines, works with VMs running on Hyper-V and VMware, and integrates seamlessly with Azure for cloud-based backup and recovery. Progent's Microsoft-certified Data Protection Manager 2016 consultants can assist you to design, implement, manage, and repair a multi-site backup/recovery system built around SCDPM 2016. Progent can help you to migrate from a previous release of Data Protection Manager or from an outdated system, and Progent can optimize your DPM 2016 ecosystem for on local, colocated, cloud or hybrid deployment models. Progent offers online or onsite support and can deliver occasional expertise to resolve challenging issues or deliver end-to-end project management or co-management support to make sure you finish your Data Protection Manager 2016 deployment on schedule and within your budget.

Microsoft Access Application Programming
Progent's Microsoft Access consulting experts can provide cost-effective remote support for all editions of Microsoft Access including Access desktop and Access Web App and offers expert assistance for application development, database migration, performance optimization, BI reporting, and troubleshooting. Progent also offers custom webinar training for Office Access programming and database administration.

Apple macOS and OS X Support
Progent's experts offer Apple macOS and OS X clients a variety of services including remote Mac desktop help, expertise with Mac applications, Outlook for Mac and Exchange Server consulting, Apple macOS and OS X security and network infrastructure consulting, integration between Apple macOS and OS X and Microsoft Windows environments, and individual training. For computer networks built solely on Mac or for systems that utilize a combination of Apple macOS and OS X, Linux, and Windows-powered servers and workstations, Progent has the background and knowledge to handle the challenge of designing, configuring, and maintaining an IT infrastructure that is reliable, protected, fast, and supportive of your company's goals.

Linux Consulting and Linux/Windows Integration
If your company IT environment combines Linux technology with Microsoft Windows, Progent can help you to incorporate your servers into an efficient system that permits all your platforms to coexist peacefully for simpler management, seamless data exchange, high availability, enhanced performance, and tight security. If you are developing Linux applications within an environment that includes Microsoft-based servers, workstations, and applications, Progent offers comprehensive IT outsourcing that allows you to focus on your area of high-value expertise.

Contact a Progent Network Consultant
To see how you can access a Progent network consultant for online or onsite assistance in #state, call 1-800-993-9400 or go to Remote Computer Help.