For small office network systems located anywhere in the state ofNorth Carolina, Progent's Microsoft certified technicians can deliver remote phone assistance and troubleshooting to resolve your computer system problems fast and affordably. Progent has acquired enterprise-level expertise, software tools, and support knowledge bases to troubleshoot and repair computer network problems while avoiding the high cost and time delays associated with on-site technical service calls.
If yourNorth Carolinaorganization is located beyond the larger urban areas such asCharlotte, Raleigh, Greensboro, Durham, or Winston-Salem, your nearby network support options may be limited in expertise, or unavailable during an emergency. This results in a network environment that is unusable or causing wasted time due to technical problems going unresolved for too long. Progentís group of field proven network engineers average more than 12 years of real-world computer industry experience, in the trenches of computer network support, performing a wide variety of technical projects for a broad range of customers. This means you obtain not only the technical know how needed for the job, but an expert with proven methods for applying that expertise to provide affordable network solutions.
iPhone and iPad Integration
Progent's iPhone and iPad integration consultants can provide affordable online assistance to assist your business to design, deploy, and troubleshoot any facet of your iOS and Windows integration solution and is available for quick tasks to help you through occasional technical bottlenecks or long-term engagements to help you complete large-scale initiatives on schedule and within budget. Progent has expertise in local, cloud-centric, or hybrid networks and can help you create or maintain a resilient, protected and scalable network infrastructure that aligns with your mode of computing. Progent can also provide remote and on-premises training to show you how to manage and use your iPhones and iPads in a safe, team-oriented ecosystem that optimizes the strategic value of your information network.
ProSight IT Asset Management for Organizing Network Infrastructure Documentation
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and safeguard data related to your IT infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be alerted about impending expirations of SSL certificates ,domains or warranties. By cleaning up and managing your network documentation, you can save as much as 50% of time thrown away trying to find vital information about your network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents related to managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether youíre making enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need the instant you need it. Find out more about Progent's ProSight suite of managed services for small organizations.
Hybrid Cloud Solutions Design and Deployment
Progent's hybrid cloud solutions consultants can provide expert online support to assist companies of all sizes to integrate their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can help you to plan and manage cost-effective hybrid ecosystems that support Windows and Linux systems and applications in hybrid architectures that seamlessly combine local resources as well as public cloud services. To help you to integrate public cloud services with physical datacenters, Progent offers a range of cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange and Microsoft Azure hybrid cloud planning and deployment services, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service programming and troubleshooting.
Progent has 20 years of background assisting small and mid-size organizations to plan, deploy, optimize, administer, and troubleshoot computer networks that support teleworkers. For details about Progent's consulting services for remote workers, go to at-home employees services.
Progent's Consulting, Development and Training Support for Microsoft Office Excel and Office 365 Excel
Progent's certified Excel and Office 365 Excel consultants can provide a broad variety of online support services to assist your organization to design, develop, test, deploy, manage, and troubleshoot applications based on any version of Excel, including Excel 2016 and Microsoft Office 365 Excel. Progent can help you to move your legacy Excel applications to the latest releases of Excel, support Excel on iOS and Google Android mobile devices, and fix compatibility problems between various releases of Excel. Progent can provide on-demand help to organizations who need a quick fix to a stubborn issue associated with Office Excel and Progent also offers full project management support for upgrading or creating mission-critical application software built on Excel. Progent's affordable webinar training classes for Excel can be customized to address the special requirements of individual users or teams.
MySQL Database Application Development and DBA Services
Progent's MySQL software developers and database administrators offer affordable online database administration or software programming services and can help businesses of any size to integrate and maintain MySQL in a reliable IT environment that provides high levels of speed, expandability, and protection. Progent also has experience assisting businesses migrate applications from Oracle to MySQL.
Business Intelligence Reporting Consulting
Progentís BI reporting experts can provide online and on premises consulting to help your organization with any phase of BI reporting from troubleshooting or modernizing applications to planning and implementing a comprehensive BI environment. Progent's management reporting consultants can assist you to support your existing reporting environment, assist you to upgrade databases and applications from a legacy reporting platform to a modern one, and deliver custom online training to meet your individual requirements. Progentís business reporting and analytics consultants can provide expertise in all popular business analytics reporting tools such as the SQL Server BI suite (SSIS, SSAS, and SSRS), Management Reporter/FRx, Microsoft Access, Crystal Reports, Microsoft Power BI, Excel business analytics tools including Power Pivot, Power Query and Power View, Report Designer and Report Builder.
Responsiveness of Progent's Technical Response Center for Remote IT Support
Progent's Technical Response Center is dedicated to delivering the best level of remote network support services offered anywhere for urgent and standard problems. For emergency issues that impact multiple users, crucial personnel, or a line-of-business application, the TRC can engage within an hour. For non-critical issues, the TRC is committed to respond within two hours. In all cases, your ticket will be created quickly and correctly, You will be sent a confirmation from the ticketing system, and the TRC will check with you regarding every resolved issue to confirm you are satisfied with the outcome and ready to close the trouble ticket. Learn more about Progent's TRC Customer Commitment.
Certified Expertise for Information Assurance and SIEM Solutions
GIAC was founded in 1999 to validate the skill of information technology security professionals. GIAC accreditations are acknowledged by companies and institutions around the world including and the U.S. National Security Agency (NSA). Progent's GIAC-certified information assurance specialists offer expertise with all of the network security services covered under GIAC accreditation such as auditing network security mechanisms, event management and response, traffic analysis, web-based services security and SIEM solutions for compliance with government requirements for promptly reporting incidents.
Cisco Wireless IP Phone Solutions
Creating solutions with Cisco's wireless VoIP phones typically requires that IT teams configure and optimize many components of your Wi-Fi infrastructure including access points, routers and switches, Cisco wireless LAN controllers, and management software. Progent's Cisco wireless VoIP phone configuration and troubleshooting consultants offer remote and onsite assistance to help you build and maintain a Cisco wireless IP phone solution by delivering services that can range from troubleshooting the set up of a wireless VoIP phone or AP to providing comprehensive project management outsourcing or co-sourcing for modernizing the Wi-Fi architecture of a campus.
Office Access Application Development
Progent's Office Access developers and consultants offer affordable remote consulting services for all editions of Microsoft Office Access including desktop and browser-based versions and can provide advanced support for application development, database conversion, performance optimization, report design, and maintenance. Progent also offers custom webinar classes for Office Access programming and DBA services.
SQL Server 2019 Migration Consulting Expertise
Progent's Microsoft-certified SQL Server 2019 consultants can assist you to assess the business case for migrating to SQL Server 2019 and can provide fast online or onsite contact with consulting experts in solution design and integration, software development, SQL Server management, and network security. To learn more, visit SQL Server 2019 integration consulting expertise.
Get in Touch with a Progent Network Support Expert
To learn how to get in touch with a Progent network consultant for online or on-premises help in #(state), call 1-800-993-9400 or go to Remote Network Support.