North Carolina Network System Support Services

If your North Carolina organization is located beyond the larger metro areas such as Charlotte, Raleigh, Greensboro, Durham, or Winston-Salem, your local computer network support options may be limited in technical capability, or not available during urgent situations. This can result in a office network that is unusable or causing efficiency loss due to technical problems persisting for too long. Progent’s group of seasoned network consultants average more than ten years of real-world industry experience, in the trenches of network systems support, performing a extensive variety of technical tasks for a broad range of customers. This means you obtain not only the technical know how needed for the task, but an expert with field proven methods for applying those skills to provide efficient network solutions.

ERP Consulting and Development Services for SyteLine/Infor CloudSuite Industrial
Infor CloudSuite Industrial, previously branded SyteLine, is an ERP solution that embodies over 25 years of background assisting manufacturing and service companies to simplify supply chains and improve the efficiency of critical processes in order to bring products to market quickly and meet customer schedules dependably. Progent can provide the expertise of an ERP specialist with over two decades of background working with the Infor CloudSuite Industrial/SyteLine platform. Progent offers online or on-premises services that can range from as-needed advice to comprehensive solution planning and project management. Sample consulting services available from Progent for CloudSuite Industrial/SyteLine include implementation, migration, business analysis, customization, Configure/Price/ Quote, web site integration, debugging, ETL, Amazon AWS integration, disaster recovery planning, and database administration. To learn more, see SyteLine/Infor CloudSuite Industrial ERP Consulting Services.

ProSight Active Security Monitoring (ASM) Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring endpoint protection solution utilizes cutting edge behavior-based machine learning tools to defend endpoints as well as servers and VMs against modern malware assaults such as ransomware and file-less exploits, which routinely escape traditional signature-matching anti-virus tools. ProSight ASM protects local and cloud resources and offers a unified platform to automate the entire threat progression including protection, identification, mitigation, cleanup, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered threats. Read more about Progent's entire ProSight series of affordable network management outsourcing services for small and medium-size organizations.

Juniper Networks Support
Progent's Juniper-certified network consultants can assist your company to design and implement Juniper Firewall and VPN technology, optimize and support your infrastructure, and upgrade efficiently from discontinued devices to current versions. Progent's Junos OS consultants can provide expertise with Juniper's premiere network operating system to help your business to simplify the management and improve the protection of your Juniper VPN devices firewalls, and routers. Progent also has broad experience maintaining Juniper's NetScreen OS and ScreenOS operating system products and can help organizations manage networks that include a mix of Juniper's OS platforms.

Citrix Desktop Virtualization Support Services
Progent's Citrix-certified virtual desktop experts can assist you to plan, deploy, administer, and support a virtualized Windows desktop and application delivery and management system by offering XenDesktop consulting and XenApp support. Progent's Cisco-certified CCIE network consultants can show you how to optimize your network for distributing server and client-side applications, and Progent's datacenter support experts can help your organization to administer and support an off-site datacenter that features high uptime, advanced security, and rapid disaster recovery. Progent can also help you with additional virtualization solutions from Citrix by providing XenServer consulting services and Citrix Essentials for Hyper-V integration.

Consulting and Troubleshooting Expertise for System Center 2012 Virtual Machine Manager
Progent's SCVMM 2012 consulting experts can help businesses of any size to adhere to leading practices to configure System Center 2012 Virtual Machine Manager hosts and host groups, fabric, storage, and libraries; plan, implement, and manage private clouds, VMs, and services in SCVMM 2012; and combine SCVMM 2012 with SCOM 2012 for enterprise-class monitoring. Progent can help your business to move from a legacy edition of System Center Virtual Machine Manager or from a third-party management system, and Progent can help you to enhance and troubleshoot your current SCVMM 2012 ecosystem so you realize maximum business value. Progent also offers SCVMM 2016 migration consulting to assist your organization to plan and carry out an efficient upgrade from SCVMM 2012 to SCVMM 2016 in order to take advantage of stronger security capabilities, more affordable VMM storage fabric, and other enhancements.

Unified CM and Unified Communications Manager Express Integration and Troubleshooting
Cisco Unified Communications Manager (Unified CM), formerly branded CallManager, functions as the center of Cisco's collaboration solution. Unified Communications Manager and Unified CM Express (CME) provide an advanced IP-PBX by integrating tightly with unified messaging apps such as Cisco Unified CM IM and Presence Service with Jabber support, Unity Connection for voicemail management, Mobile Connect for Single Number Reach, and Unified Contact Center Enterprise (Unified CCE) for creating a highly automated customer contact center. Progent's CCIE-certified CUCM experts can help with any facet of Unified Communications Manager support and debugging in areas such as integrating Voice over IP phones and video IP phones, designing dial plans, integrating SIP trunks and CUBE internetworking, deploying Cisco ISR routers with CUBE support, designing UCS server failover systems for high availability, and integration with Exchange Server and Skype for Business.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief interview with a Progent information assurance consultant. The fact-finding interview is designed to evaluate your company's preparedness either to stop or recover rapidly after a ransomware incident. Progent will consult with you personally to gather information concerning your current AV defense and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy an efficient AV and backup system that aligns with your business needs. For more information, see Progent's ProSight Ransomware Preparedness Report Service.

Collaborative Approach to Support and Technical Problem Escalation
Information networks have grown increasingly complex. In addition, most small business networks integrate software and hardware from dozens of different vendors. This makes network integration and support increasingly challenging. It is impossible for even the most capable individual to have deep knowledge in all facets of information technology, or broad hands-on experience in the enormous range of brands, versions, and updates that small companies include in their IT networks. Progent utilizes a collaborative methodology to network support and relies on application experts to bring high-level knowledge when necessary to resolve complex problems efficiently, at the least cost to you.

Planning Help for Windows 10
Progent's Windows Windows 10 planning experts can assist businesses of all sizes to evaluate Windows 10 or to migrate to Windows 10 from any earlier version of Windows. Remote and onsite evaluation and migration support for Microsoft Windows 10 provided by Progent include ROI analysis, project supervision, application compatibility testing, pilot systems, Hyper-V virtualization strategies, Cloud and hybrid integration, mobile device management and synchronization, teleworker access, security and compliance, automated provisioning and management, network design, Wi-Fi support, business continuity planning, group and personal training for network management personnel and users, and ongoing Call Center support services.

Microsoft Office Access Application Development
Progent's Microsoft Office Access developers and consultants can provide cost-effective remote consulting services for all releases of Microsoft Access including Access desktop and Access Web App and can provide advanced support for Access application programming, database conversion, performance optimization, BI reporting, and troubleshooting. Progent also offers tailored online classes for Office Access application programming and database administration.

Data Backup and Recovery Expertise
Progent's backup and restore consultants offer consulting support for a wide range of utilities and services that provide solutions for backing up Windows, Mac, and Linux physical and virtual servers and desktops plus notebooks and handhelds. Progent supports all major data protection products by delivering services that include Altaro VM Backup consulting, Barracuda Backup and disaster recovery planning expertise, and DoubleTake Availability solutions. Progent also offers support for Acronis, MozyPro, Retrospect for Macintosh, Apple Time Machine, Backup Exec, BackupAssist Software, CrashPlan PRO, and Oracle Solaris FLARs. For enterprises, Progent can provide VMware Site Recovery Manager (SRM) consulting. In addition, Progent's ProSight Data Protection Services are offered to small and medium-sized organizations as a low cost and fully managed solution for reliable backup/disaster recovery.

Altaro VM Backup Solutions for Backup and Disaster Recovery
Altaro VM Backup software offers small businesses a dependable and budget-friendly solution for backing up and restoring Hyper-V and VMware-powered virtual machines (VMs). Altaro VM Backup can be deployed in local, remote, distributed, and cloud-hosted environments and also enables low-cost cloud backup to Azure Block Blob storage. Top features include industry-leading inline deduplication to reduce backup storage requirements, Continuous Data Protection (CDP) with backup intervals as little as five minutes for reducing your Recovery Point Objective (RPO), advanced encryption, granular restore capability for specific files and emails, extensive support for Windows Server Cluster Shared Volumes and VMware vCenter for managing larger deployments, and the ability to leverage Microsoft Volume Shadow Copy Service to back up online VMs with zero downtime. Progent is an Altaro partner and offers a wide array of consulting services to assist you to plan, deploy, manage and troubleshoot a backup and disaster recovery system based on Altaro VM Backup software. For details, go to Altaro VM Backup Consulting Services.

Get in Touch with a Progent Computer Support Expert
To learn how to contact a Progent computer support expert for remote or onsite support in , call 1-800-993-9400 or visit Remote Network Help.

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