For small office computer networks located within the state ofNorth Carolina, Progent's Microsoft authorized professionals can provide phone assistance and remote troubleshooting to solve your network systems issues quickly and affordably. Progent has developed world-class expertise, sophisticated utilities, and support databases to troubleshoot and fix IT problems without the high cost and time delays associated with on-site technical service calls.

If yourNorth Carolinaorganization is located beyond the larger urban areas such asCharlotte, Raleigh, Greensboro, Durham, or Winston-Salem, your nearby network systems support choices may be limited in technical capability, or unavailable during a crisis. This can result in a network environment that is unstable or causing productivity loss due to technical problems continuing for too long. Progentís group of network consultants average more than 12 years of real-world IT industry experience, in the trenches of network systems support, performing a large range of technical tasks for a broad range of clients. This means you obtain not just the technical skills needed for the task, but an expert with demonstrated methods for applying that expertise to provide affordable network solutions.

ProSight Virtual Machine Hosting Services
Progent's ProSight Virtual Hosting service provides complete hosting of a small company's production servers in an environment that delivers the highest degree of dependability and expandability and is also simple to migrate to any data center. Progent's Private Cloud hosting and management options are built upon mature virtualization platforms that allow small and midsize businesses with multi- platform environments to economize dramatically on the costs of capital investments, system maintenance, and IT management while achieving world-class fault tolerance and an unmatched degree of vendor independence. Learn more about Progent's ProSight portfolio of managed IT services for small businesses.

Windows 8.1 Administration and Troubleshooting and Migration
Progent's certified Windows 8.1 consulting experts can provide a variety of IT outsourcing and co-sourcing services to help organizations of any size to support, manage, and repair environments that include workstations, laptops, tablets, or Windows phones powered by Windows 8.1. Progent's consultants can also provide Windows 10 migration help.

Cisco UC500 VoIP Systems Support and Migration Consultants
Progent's Cisco-certified IP Voice experts offer Cisco UC560 consulting services to assist you to manage your legacy UC500 VoIP gateway or plan and implement an efficient migration to a current VoIP solution.

World-class Cisco Help from Expert CCIE-certified Consultants
Progent offers easy, quick, and economical access to Registered Cisco CCIE consultants. CCIEs are recognized network experts who are awarded this top-level certification only after intense examination by Cisco. CCIEs are able to handle even the most complicated issues associated with network design, integration, repair, and support. Progentís CCIE consultants work intimately with Cisco engineers in analyzing issues with Cisco's IOS software and devising fixes or obtaining patches to correct problems. Progent offers fast access to a CCIE by phone so that you are able to get immediate assistance for tough network problems that are impacting business productivity but are outside the expertise of your local IT support providers.

Best Practices Followed by Seasoned Consultants
Many companies situated away from cities with plentiful expert consultants utilize less qualified or inexperienced local resources for critical computer network support. This can produce a system that is unstable or unproductive. Progentís staff of Microsoft and Cisco certified consultants average over a decade of hands-on industry experience, in the front lines of network support, providing a wide array of technical tasks for a diverse selection of clients. Consequently, with Progent you receive not only high-level technical knowledge, but an engineer who follows computer industry best practices in applying those skills to solve real-world business network problems efficiently and in a consistent fashion.

Advanced Project Management Experts
For advanced project management assistance, Progent can provide access to senior information technology professionals with decades of background as IT project managers for application development, information technology deployment, and process engineering working with organizations ranging from Big 4 companies to dot-com startups to government agencies. These proven project managers offer advanced management expertise to help enterprise customers to follow leading practices to make sure major projects are completed on schedule and within budget.

SharePoint 2019 Planning and Deployment Support
SharePoint Server 2019 offers the modern experience of cloud-hosted SharePoint Online, providing a transitional product that bridges the classic experience of SharePoint 2016 and the new SharePoint environment. Progent's certified SharePoint Server 2019 and SharePoint Online experts offer economical online and onsite consulting, software development, and debugging services for organizations of all sizes who intend to migrate to SharePoint 2019 or SharePoint Online from earlier releases of SharePoint. Progent can help customers plan and carry out a cost-effective upgrade to SharePoint 2019 on prem, SharePoint Online, or a hybrid network model that combines onsite and cloud-based infrastructure into a cohesive intranet solution. To learn more, visit SharePoint 2019 Server and SharePoint Online consulting.

Consulting Expertise for SCOM 2016
System Center 2016 Operations Manager is designed to ensure top performance and maximum uptime for critical applications by providing centralized, cross-platform monitoring of IT resources deployed across on-premises datacenters and private and public clouds. Progent's SCOM consulting team can provide world-class remote and onsite support to help organizations of all sizes to plan, implement, optimize, update and troubleshoot SCOM 2016 deployments. Progent's Operations Manager 2016 consulting experts can help you to migrate to SCOM 2016 from earlier versions or from different IT infrastructure monitoring products, or integrate a variety of monitoring systems into a unified infrastructure management solution. Progent can also show you how to expand your Operations Manager 2016 scope to include resources hosted on public clouds by delivering Microsoft Azure integration consulting and Amazon AWS hybrid cloud expertise.

Altaro VM Backup Software for Data Protection and Disaster Recovery
Altaro VM Backup provides small and mid-size organizations a reliable and affordable platform for backing up and restoring Hyper-V and VMware-powered virtual machines (VMs). Altaro VM Backup can be deployed in local, offsite, distributed, and cloud-hosted environments and also supports low-cost backup to Azure Block Blob storage. Top features include state-of-the-art inline deduplication to cut backup storage requirements, Continuous Data Protection (CDP) with backup intervals as short as five minutes for minimizing your exposure to data loss, military-grade encryption, granular restore capability for specific files and emails, extensive support for Windows Server CSV and vCenter for managing large-scale deployments, and support for Microsoft Volume Shadow Copy Service to back up online VMs with zero downtime. Progent is an Altaro partner and can provide a broad range of consulting services to assist you to plan, install, optimize and troubleshoot a backup/restore system based on Altaro VM Backup software. For details, visit Altaro VM Backup Consulting Services.

MS SQL Server Application Development
Progent's SQL Server application programmers can help your organization to build and maintain database applications based on Microsoft's SQL Server RDBMS. Progent follows leading practices to create scalable, manageable SQL Server database applications and knows how to work with a customer's IT staff to complete programs in a cost effective and cost-effective manner. Progent for can help your company to create SQL Server solutions by providing a broad array of professional support services including specification of features and scope, logical and physical modeling, normalization, T-SQL coding, software installation, storage management, performance tuning, backup/recovery, clustering, reusable schema, replication solutions, security, and disaster recovery/business continuity planning.

Security Vulnerability Evaluation for Small and Mid-size Business Networks
Progent offers two low-cost service packages designed to allow small companies to get an impartial network security evaluation from a premier security engineer. With Progent's External Security Inventory Scan, a security expert runs an extensive examination of your network from outside your company firewall to determine potential weaknesses in the security profile you expose to the public. With Progent's Internal Network Security Inventory Scan, a certified security professional executes a network scan from an authorized computer within your firewall to uncover your exposure to inside assaults. Both security inventory services are set up and executed from a secured remote site.

VMware Site Recovery Manager (SRM) Disaster Recovery Solutions
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you specify, automate and test a repeatable workflow for recovering services quickly following an outage. SRM provides centrally managed and automated disaster recovery, application mobility, and non-disruptive site migration, failback and re-protect. Site Recovery Manager also enables transparent testing for disaster recovery, updates and fixes and can produce audit reports to confirm complete service recovery, validate SLAs and prove DR compliance. Progent offers the support of a VCDX certified VMware SRM consultant to assist your organization to design, deploy, test and maintain a disaster recovery solution based on VMware SRM.

Get in Touch with a Progent Computer Support Expert
To find out how you can access a Progent network consultant for remote or onsite support in #(state), call 1-800-993-9400 or go to Remote Computer Help.



An index of content::


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    Progentís non-stop inter-site connectivity and fault tolerant system connection professionals can help small organizations achieve fault tolerant Interoffice connectivity by means of fully redundant networks with automatic failover. Progentís Cisco Certified Internetwork Experts can plan and implement fault tolerant Inter-office connections based on fault tolerant EIGRP routers or zero-downtime OSPF configurations of Cisco routers. Progent can show you how redundant connections and transparent fail-over offers economical non-stop interoffice networking.

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    Progent's expert consultants can show you how to design and implement a smooth in-place Microsoft Exchange 2007 upgrade strategy that avoids productivity disruption, simplifies long-term service requirements, and makes your Exchange Server 2007 easy to manage. For complex multi-server or multi-site migrations, Progent offers the knowledge and experience to complete your move rapidly and economically. Progent's Microsoft Exchange 2007 support, troubleshooting, and design services include expertise with the configuration of outside vendor enhancements of Exchange 2007 Server that are in keeping with your business goals.

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    Progent's Cisco IP phone and video IP phone consultants can help you to integrate, manage, and debug Cisco VoIP phones, video IP phones and wireless IP handsets. Progent can provide expertise for all versions of Cisco's IP phones from discontinued VoIP devices to the latest HD media phones. Progent's IP telephony experts can also help you to integrate your VoIP phones and video IP phones with Unified CM, formerly named CallManager, or with Cisco Unified CM Express (CME) to create a state-of-the-art IP-PBX environment for unified messaging and collaboration. Progent can also help you to install Unified CM applications such as Cisco Unified Communications Manager IM and Presence Service with Jabber support, Cisco Unity Express for voicemail, Mobile Connect for Single Number Reach, and Cisco Contact Center Express (Unified CCX or CCX) for creating a highly automated customer contact center. Progent can deliver support with all aspects of Cisco VoIP Phone integration including reviewing dial plans, configuring SIP gateways, installing ISR G2 routers with CUBE internetworking capability, and designing Cisco UCS server clustering and Cisco Survivable Remote Site Telephony solutions for high availability.

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    Progent provides technical services for mid-size companies with 100 to 250 system users. The mid-size company or office has traditionally been an overlooked part of the market for IT support services. The overhead and service delivery models of major outside support organizations make them excessively expensive for the ordinary mid-size company or small medium business (SMB), which commonly relies on a minimal IT budget with which to support an IT system whose complexity and capability are frequently comparable to the information systems of far bigger enterprises. Progent's support delivery model, which takes full advantage of online support, virtual network technology and proactive server monitoring, significantly reduces the IT support expenses of a small-medium business while offering the small company with enterprise-level service from certified, IT experts knowledgeable in a broad range of small business technologies. If your mid-sized organization or small business is searching for levels of network support appropriate by a medium size office without budgeting big-company prices, you need Progent.

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    Progent can assist businesses of all sizes to migrate any part of their network infrastructure to Microsoft Azure. This can simplify IT administration and lower equipment expense. Azure offers a comprehensive library of public cloud services and Progent can assist you to evaluate the benefits and limitations of various cloud networking models you can use with Azure. Progent can show you how to administer cloud-resident or hybrid cloud and on-premises apps and network infrastructure and ensure you sidestep the typical errors small organizations make when moving to a public cloud. Progent can show you how to set up cloud servers on Azure Virtual Machines, utilize VHD storage with Azure Storage, manage authentication with Azure Active Directory, and create transparent backup services with Azure Backup. Progent can also help you to prepare firewalls and VPN connections and to integrate iPhones and iPads and Android handhelds.

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    Progent's Microsoft-certified consultants have more than 10 years of background planning, deploying, optimizing and troubleshooting Microsoft SCOM environments and offer companies of any size expert remote or on-premises consulting services for Microsoft SCOM 2012. Progent can help you to design a topology for Microsoft SCOM 2012 servers that provides the performance and availability required to watch over your datacenter effectively, whether your infrastructure are on-premises, in the cloud, or a hybrid solution. Progent can also assist you to install and set up SCOM 2012 management packs according to leading practices for monitoring network fabric and Microsoft and third-party apps and services. In addition, Progent can deliver responsive online or on-premises troubleshooting to assist you to remediate serious issues uncovered by System Center 2012 Operations Manager.

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    Progentís IT outsourcing packages provide affordable network consulting for small companies. Whether it includes planning system infrastructure, setting up an internal Help Desk or using an outside one, rolling out a new email system, monitoring your system, or developing a web-based business solution, outsourcing your network engineering services can contain expenses and eliminate risks, permitting IT support budgets to grow in a more moderate and manageable manner than is feasible by building up a large, all-purpose internal network support staff. Progentís Outsourcing White Paper and datasheets show how Progent can enable you to create a secure and highly available system architecture for your vital business software based on Microsoft Windows including Office XP, Microsoft Office 2003, and Microsoft Office 2000.

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    Progent's Cisco-certified wireless integration consulting experts can assist you to configure, manage, and troubleshoot Cisco Wi-Fi devices including Aironet and Meraki Wave 2 Wi-Fi access points as well as Cisco's Wireless Network Controllers.

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    Progent's ProSight Email Guard uses the technology of top data security companies to provide web-based management and comprehensive protection for your email traffic. The hybrid structure of Email Guard managed service integrates cloud-based filtering with an on-premises gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps most unwanted email from making it to your network firewall. This reduces your vulnerability to external attacks and saves network bandwidth and storage space. ProSight Email Guard's onsite gateway appliance adds a deeper level of inspection for incoming email. For outbound email, the onsite security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Exchange Server to track and safeguard internal email traffic that stays inside your security perimeter.

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    Nagios and MRTG are powerful, license-free monitoring utilities that operate on Linux and can be deployed to analyze UNIX networks, Microsoft Windows networks, or multi-OS systems in which Linux and MS Windows coexist. The Nagios monitor allows network managers to track system services including SMTP, HTTP, FTP, and PING. MRTG permits you to track the bandwidth through SNMP-enabled network appliances including servers, routers, and switches. Progent's network monitoring consultants can show you how to utilize both these tools to tune and repair your network.

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    Progent can assist small and mid-size organizations to implement security defense systems and provide cleanup services needed to support work-from-home employees.


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