For small office networks located anywhere in the state of New Hampshire, Progent's Microsoft and Cisco certified technical experts can deliver phone support and remote troubleshooting to solve your network systems troubles quickly and affordably. Progent has developed world-class expertise, advanced software tools, and support knowledge bases to identify and fix IT problems while avoiding the cost and time delays associated with onsite technical service visits.
If your New Hampshire organization is situated beyond the larger metropolitan areas such as Manchester, Nashua, or Concord, your local network support options may be limited in technical expertise, or not available during a crisis. This can result in a computer network that is unstable or causing efficiency loss due to technical problems persisting for too long. Progentís group of seasoned network consultants average more than 10 years of real-world computer industry experience, in the trenches of network support, performing a broad variety of technical tasks for a diverse range of clients. This means you obtain not just the technical know how needed for the task, but a professional with demonstrated methods for applying those skills to assist with cost effective network solutions.
Progent is a Microsoft-certified Partner
Because Progent is a Certified Partner for Microsoft, every Progent support expert has access to the technical and training resources required to provide the best computer help possible. Progent's IT outsourcing, Help Desk Call Center, Office 365 deployment support, and software development services allow small business clients to benefit from the wide array of skills associated with the IT departments of large enterprises without the significant expense and distraction of building and managing a large in-house support group.
Examples of Remote Support Services Offered by Progent for Cisco Routers
Among the popular remote Cisco router support services offered by Progent include setting up hostname, DHCP, routing maps, clock, and user accounts; configuring iBGP and HSRP, aggregate routing, static to EIGRP redistribution, and static route injection into OSPF; troubleshooting policy based routing to MPLS, routing tables, and BGP peering arrangements; upgrading router's IOS image; configuring and testing failover; fixing VPN tunnel issues; creating a network diagram and documenting router setup; plus security and disaster recovery planning.
ProSight Active Security Monitoring Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring (ASM) endpoint protection (EPP) service incorporates cutting edge behavior-based analysis technology to defend endpoints as well as servers and VMs against new malware attacks like ransomware and email phishing, which routinely escape legacy signature-based anti-virus tools. ProSight ASM protects local and cloud resources and offers a unified platform to manage the entire malware attack progression including blocking, infiltration detection, mitigation, remediation, and forensics. Key features include one-click rollback with Windows VSS and real-time system-wide immunization against newly discovered attacks. Read about the complete ProSight line of value-priced managed services for small and mid-size businesses.
Microsoft Windows 8.1 Administration and Troubleshooting and Migration
Progent's Microsoft-certified Windows 8.1 consulting experts can provide a variety of technical services to help organizations of all sizes to maintain, manage, and troubleshoot environments that include workstations, notebooks, tablets, or Windows phones powered by Windows 8.1. Progent's consultants can also provide Windows 10 migration assistance.
ProSight Virtual Machine Hosting Services
Progent's ProSight Virtual Hosting and management outsourcing service provides complete hosting of a small organization's servers in a solution that delivers the maximum degree of dependability and scalability and is in addition simple to transfer to any data center. Progent's Private Cloud hosting services are built upon proven virtualization techniques that allow small companies with mixed- platform environments to save significantly on the expense of capital equipment, system maintenance, and network administration while achieving world-class fault tolerance and an unmatched level of vendor flexibility. Learn more about Progent's ProSight family of managed services for small businesses.
NetApp SAN Storage Solutions
Progent can provide enterprise customers online or onsite NetApp SAN consulting support for NetApp's entire family of SAN storage products including ONTAP data management, MetroCluster array-based clustering, FlexPod private cloud architecture, SnapMirror, SnapVault and OSSV continuous D2D backup, Virtual Storage Console for VMware, MultiStore/vFiler for secure IP space separation, OnCommand Reporting and Insight analytics, plus NetApp's All-Flash, Hybrid Flash, V-Series and N-Series storage products. Components of NetApp SAN storage technology supported by Progent include SAN dsign, cloud deployment, virtualization, migrations, non-disruptive updates, system management, security and compliance, disaster recovery, and remediation. Progent offers Tier 3 support to help you to resolve problems with NetApp SAN environments quickly and affordably based on best practices.
Security Vulnerability Assessment for Small and Mid-size Businesses
Progent has put together two ultra-affordable service bundles intended to allow small companies to receive a professional security assessment from a qualified security engineer. With Progent's External Security Inventory Scan, a security engineer runs a comprehensive test of your network from beyond your firewall to uncover possible weaknesses in the security profile you present to the outside world. With Progent's Internal Network Security Inventory Scan, a security expert runs a network scan from an authorized computer inside your company firewall to assess the risk to inside threats. The two security inventory packages are configured and executed from a protected external location.
Progent's Consulting and Training Support for Microsoft Office and Office 365
Progent's Microsoft Office and Office 365 experts can assist companies of any size to integrate Office desktop and Microsoft Office 365 applications such as Excel, Word, PowerPoint, Microsoft Outlook, Microsoft Access, Visio and Publisher into a seamless productivity solution that offers fast return on investment and enables better business outcomes. Progent can help you to interface Office or Office 365 applications with one another and with additional key Microsoft platforms such as SharePoint Server, Microsoft Exchange Server and SQL Server running locally or hosted in the cloud. Progent's consultants can also assist you to resolve compatibility issues with different versions of Microsoft Office desktop and offers live online Microsoft Office and Office 365 training to individuals or groups.
Microsoft Azure Planning and Integration Consulting
Progent's Microsoft Azure integration consultants can help you with any stage of Microsoft Azure integration such as needs analysis, readiness evaluation, solution architecture, pilot testing, implementation, automated management, performance tuning, software license controls, disaster recovery strategies, security policy enforcement, and compliance validation. Progent can help your IT staff to set up and troubleshoot firewall appliances and VPN connections so your clients can safely access to Azure-based services, and Progent's Microsoft-certified consulting experts can help you set up key Microsoft platforms to work in the cloud including Windows Server, Exchange Server, SQL Server and SharePoint. Progent can also help your organization to set up a hybrid environment that transparently integrates on-premises datacenters with Azure resources.
Consulting and Support Expertise for SCOM 2016
Microsoft System Center 2016 Operations Manager (SCOM 2016) is designed to ensure consistent performance and maximum availability for key applications by offering centralized, mixed-platform tracking of physical and virtual infrastructure installed across local systems and cloud environments. Progent's SCOM consulting team offers world-class online and onsite expertise to assist organizations of all sizes to design, implement, optimize, enhance and repair SCOM 2016 solutions. Progent's SCOM 2016 consultants can assist you to move to SCOM 2016 from older versions of Operations Manager or from different monitoring platforms, or combine multiple monitoring tools into a cohesive infrastructure management ecosystem. Progent can also show you how to extend your SCOM 2016 environment to include infrastructure based in public clouds by providing Azure integration consulting and Amazon AWS hybrid cloud solutions.
Unity Connection and Unity Express (CUE) Integration and Troubleshooting
Cisco Unity Connection, a tightly integrated extension of Unified Communications Manager, is a unified voice messaging solution that facilitates productive collaboration by providing flexible set of options for accessing calls and messages within a framework that is easy to implement and manage. Unity Connection allows you to access and manage voicemail messages from your Exchange inbox, browser, Cisco Jabber, a Cisco Unified VoIP endpoint, a smartphone, or a tablet. Cisco Unity Express (CUE), offered in select Cisco ISR routers, offers cost-effective voicemail, unified messaging, interactive voice response, and greeting functions for small to mid-size businesses and enterprise branch locations with as many as 500 voice mailboxes. Progent's Cisco-certified CCIE network consulting experts can provide Unity Connection and Unity Express (CUE) configuration and technical support services to ensure that your voice messaging solution delivers the highest possible competitive value.
Planning and Deployment Support for Skype for Business
Progent's Microsoft Skype for Business integrators can provide online and onsite consulting services for organizations of any size to evaluate the costs/benefits of migrating to Skype for Business from any release of Microsoft Lync Server or Microsoft Office Communications Server. Progent can help you to design an on-premises, cloud or mixed topology; integrate Skype for Business with Microsoft SQL Server,Exchange, SharePoint Server and Office or Office 365; set up HA mechanisms; interface Skype for Business with your PBX system and PSTN gateway; and integrate third-party collaboration systems such as Cisco UC and Cisco Video Interop Server (VIS). Progent's certified data security consultants can assist you create and validate a security strategy for your Skype for Business solution that is compliant with regulatory requirements.
Talk to a Progent Network Consultant
To see how to access a Progent network support expert for online or onsite expertise in , call 1-800-993-9400 or visit Remote Computer Help.