For small company networks located throughout the state of New Hampshire, Progent's Microsoft and Cisco qualified technicians can deliver phone help and remote troubleshooting to fix your computer network problems quickly and affordably. Progent has developed top-notch expertise, sophisticated tools, and support knowledge bases to troubleshoot and fix computer network problems without the expense and delays associated with on-site service dispatches.
If your New Hampshire business is located beyond the larger urban areas such as Manchester, Nashua, or Concord, your nearby network systems support choices may be limited in technical expertise, or unavailable during a crisis. This can result in a network that is unstable or causing efficiency loss due to technical issues persisting for too long. Progentís staff of seasoned network engineers average more than twelve years of real-world computer industry experience, in the trenches of computer network support, performing a extensive range of technical tasks for a extensive range of clients. This means you get not only the technical know how needed for the job, but an expert with proven methods for applying those skills to assist with cost effective network solutions.
World-class Cisco Help from Experienced CCIE-certified Consultants
Progent is the leading source of easy, quick, and economical access to Registered Cisco CCIE consultants. CCIEs are recognized network gurus who are awarded this top-level certification only as a result of strenuous examination by Cisco. CCIEs can resolve even the most complex problems associated with network planning, setup, troubleshooting, and maintenance. Progentís CCIE professionals work closely with Cisco in-house staff in analyzing issues with Cisco's IOS platform and devising fixes or obtaining patches to resolve problems. Progent can provide fast access to a CCIE by telephone so you are able to get immediate help for tough network troubles that are affecting worker productivity but are outside the scope of your usual IT service providers.
Power BI Consulting Services
Progent's Power BI consultants can help you to design, deploy, maintain, update or debug your Power BI business analytics solution. Progent's database experts can help you to prep your target data for Power BI visualizations. Progent can show you how to build and administer an onsite, cloud based, or hybrid network model for Power BI. To learn more, see Progent's Power BI integration consulting.
BI Reporting Consulting
Progentís BI reporting consultants can provide online and onsite expertise to help you with any aspect of business intelligence reporting ranging from debugging or enhancing reports to planning and implementing an advanced business intelligence environment. Progent's management reporting experts can assist your company to support your existing BI system, help you to migrate reports and databases from an outdated reporting product to a current one, and deliver as-needed remote mentoring tailored to your individual requirements. Progentís business reporting consultants can provide experience in the leading BI reporting platforms such as Microsoft's SQL Server business intelligence suite (Integration Services, Analysis Services, and Reporting Services), Microsoft Management Reporter/FRx, Office Access, Crystal Reports, Microsoft Power BI, Excel BI add-ins such as Power Pivot and Power View, and Report Designer.
High-level Project Management Experts
For enterprise project management support, Progent offers access to veteran information technology professionals with decades of background as technology project managers for program development, information systems deployment, and process re-engineering working with organizations from Big 4 firms to dot-com startups to state government agencies. These high-level project managers offer world-class management expertise to help enterprise clients to follow best practices to ensure that development or deployment projects are completed on schedule and within budget.
NetApp MetroCluster High-Availability and Disaster Recovery Software
NetApp MetroCluster is a high-availability and disaster recovery software suite that uses failover storage clustering with continual replication to provide fast, zero RPO disaster recovery between sites located up to 185 miles (300km) apart from each other. Progent offers the skills of a certified NetApp MetroCluster consultant who can assist your business to plan, configure, manage, update, test and repair a disaster recovery solution based on NetApp MetroCluster. Progent can help you to select a topology for your MetroCluster environment that aligns with your functional requirements and budget. Progent can make sure you follow best practices for configuring your MetroCluster solution by providing guidance with tasks like assigning disk pools, arranging aggregate layout, provisioning volumes, setting up Data ONTAP configuration replication service, installing switches, implementing a tiebreaker mechanism, designing a configuration replication network, and testing your disaster recovery solution to show adherence with information assurance standards and government requirements.
Disaster Recovery/Business Continuity Planning Consulting Services
Progent can provide high-level online consulting for disaster recovery/business continuity planning, validation, and training to help your company to respond to potential disasters, minimize downtime for your vital IT operations, avoid lost information, and comply with examiners' letters and contractual requirements. Progent's business continuity consultants can team with your executive and IT support staff to perform business impact analysis, identify interdependencies, identify human and physical assets needed to run your business, determine key network services and specify allowable recovery times, select hot backup sites, set up secure remote access capability for crucial workers, implement emergency notification mechanisms and assign duties for personnel, document a comprehensive recovery and test plan, and train key people to carry your agreed upon plan. Progent's Windows Server 2016 disaster recovery experts can assist you to plan and deploy an affordable disaster recovery/business continuity solution for multi-site or hybrid cloud deployments utilizing failover cluster technology proven in Microsoft's massive Azure cloud.
ERP Consulting and Development Services for SyteLine/Infor CloudSuite Industrial
Infor CloudSuite Industrial, formerly known as SyteLine, is an ERP solution that embodies over a quarter century of experience helping manufacturing and distribution organizations to manage complicated supply chains and improve the efficiency of critical processes in order to bring products to market quickly and meet customer commitments consistently. Progent can provide the expertise of an ERP specialist with more than 20 years of background with the SyteLine/CloudSuite Industrial platform. Progent can provide remote or onsite consulting that spans from occasional guidance to solution design and project management outsourcing or co-sourcing. Sample services available from Progent for CloudSuite Industrial/SyteLine include implementation, upgrades, business analysis, customization, CPQ, web site integration, debugging, data conversion, Excel and SQL integration, training, and database administration. To learn more, see SyteLine/Infor CloudSuite Industrial ERP Consulting Services.
Consulting and Troubleshooting Services for System Center 2016 Virtual Machine Manager (SCVMM 2016)
Microsoft System Center 2016 Virtual Machine Manager (SCVMM 2016) is a component of Microsoft's System Center 2016 family of IT infrastructure management products and is intended to offer a unified solution for deploying and managing virtualized datacenters across hybrid networks that can include on-premises and hosted datacenters and Microsoft Azure resources. Progent's Virtual Machine Manager 2016 consulting experts can help organizations of all sizes with all facets of building, deploying, and managing a SCVMM 2016 solution. Progent can review your virtualization architecture, show you how to upgrade smoothly from legacy releases of VMM, develop workflows for building and installing virtual machines and VM hosts, implement fault-tolerant scale-out clusters, connect your private cloud resources with public cloud services, set up virtual switches, write and refine PowerShell scripts, and help you assess the potential advantages of new capabilities like Storage Replica and Host Guardian Service. Progent's certified hypervisor professionals offer advanced Windows Hyper-V consulting and VMware ESXi expertise.
Email Content Filtering and Data Leakage Protection
Progent's data loss prevention (DLP) experts and data leakage protection specialists can help businesses to configure Progent's ProSight Email Guard Security Gateway to enforce your content security policies for monitoring the content of outbound email messages and attachments and preventing users from sending sensitive or unauthorized information or spam-like messages. ProSight Email Guard's outbound email content filtering technology can also help organizations avoid being blacklisted and keep in compliance with industry security standards and government mandates including HIPPA, Sarbanes-Oxley, PCI DSS and PHI. Learn about the entire ProSight line of low-cost network management outsourcing services for small and medium-size businesses.
Ransomware Removal and Recovery Consulting
Progent can provide the help of proven ransomware recovery consultants with the knowledge to restore an IT network victimized by a ransomware cryptoworm like Ryuk, Dharma, Hermes, or MongoLock. To learn more, see ransomware removal and restoration consulting.
Cisco IOS software Update Consulting
If you includes Cisco appliances, you may be using an old release of IOS, the operating system used in virtually all Cisco router and current Cisco switches. Cisco often offers upgrades to IOS to correct bugs, plug security gaps, or improve features. However, updating IOS and other Cisco OS platforms can be tricky, depending on your Cisco equipment and your network infrastructure. For example, there may be limited internal RAM that could cause a new OS version to execute incorrectly. Progent's Cisco CCIE network engineers offer a broad variety of support services related to updating Cisco IOS software or any other Cisco OS like IOS XR, CallManager or Unified Communications Manager. Progent's consultants can perform audits of your router software, propose appropriate updates, provision Cisco appliances, copy software images/, activate and verify your Cisco software, optimize throughput, resolve problems, and train your IT staff how to utilize any significant new functions.
Cisco ASA and PIX Firewall and Firepower Services Consulting
The latest generation of ASA 5500-X Series of firewalls with Firepower Services offer substantially more performance than Cisco's previous PIX and ASA 5500 firewalls and have replaced the ASA 5500 and PIX 500 security appliances for all new deployments. Progent's Cisco-certified CCIE network experts can assist you to maintain your current PIX or ASA 5500 security appliances and upgrade to ASA 5500-X firewalls with Firepower Services. Progent's consultants can provide online and onsite help with ASA 5500-X firewalls with Firepower Services and can help your business to design, configure, tune, administer and debug firewall solutions built around Cisco ASA 5500-X firewalls with Firepower Services.
Team Approach to Support and Technical Issue Escalation
Computer technologies have become ever more complex. At the same time, typical small office computer networks incorporate software and hardware from dozens of different manufactures. All this makes computer integration and maintenance increasingly difficult. It is unfeasible for even the most capable individual to have in-depth knowledge in all facets of information technology, or extensive hands-on experience in the enormous range of brands, models, and revisions that small businesses include in their information networks. Progent follows a collaborative methodology to network support and relies on application specialists to bring high-level knowledge when necessary to resolve the most intractable technical issues effectively, at the lowest cost to your company.
Progent's Customer Testimonials
Progent has provided remote or on-premises IT support help to businesses in each state in the country. Many of these clients have shown their high regard for Progent through testimonials to the high quality of Progent's support personnel. Take a look at Progent's client testimonials to learn what people say about the high level of Progent's consulting services
Response Time of Progent's TRC for Remote IT Support
Progent's Technical Response Center is committed to providing the best level of remote network support offered anywhere for emergency as well as standard problems. For emergency issues that impact multiple workers, vital people, or a line-of-business application, the TRC will engage within an hour. For non-critical problems, the TRC will within two hours. In all cases, your trouble ticket will be created promptly and correctly, You will receive a confirmation from the trouble ticket system, and the TRC will contact you regarding each corrected issue to verify you are satisfied with the results and ready to close the ticket. Learn more about Progent's Technical Response Center Customer Commitment.
Microsoft Active Directory (AD) Design and Troubleshooting Consulting
Progent's Microsoft-certified Active Directory consultants have deep experience troubleshooting complex Active Directory problems such as directory replication problems, multi-domain partition configurations, lost AD objects, cleanup of evaluation software configuration objects in production Active Directory environment, and restoration of failed installations of Active Directory and AD-integrated applications. Progent is also experienced in using ďexpert onlyĒ Active Directory utilities like ADSIEDIT, NTDSUTIL, DCDIAG and NETDIAG. Progent can also suggest deployment strategies that address key areas including AD naming conventions, hierarchical structure, IT management model, selection and structure of group policy objects, as well as protection and monitoring specifications. Progent can also anticipate the impacts of server and service configurations on functionality and performance. Progent can assist companies to plan and roll out configurations of Active Directory Domain Services by providing Windows Server 2012 R2 consulting services and Windows Server 2016 hybrid cloud integration.
Talk to a Progent Computer Consultant
To learn how you can get in touch with a Progent computer support expert for online or on-premises support in , phone 1-800-993-9400 or visit Remote Network Help.