For small office networks located within the state of New Jersey, Progent's Microsoft certified technicians can provide phone help and remote troubleshooting to resolve your computer network issues quickly and cost effectively. Progent has developed world-class skills, sophisticated utilities, and support knowledge bases to troubleshoot and fix IT problems while avoiding the cost and time delays normally associated with onsite service visits.

If your New Jersey organization is situated outside of the larger metropolitan areas such as Newark, Jersey City, Paterson,or Elizabeth, your local network systems support choices may be limited in technical expertise, or unavailable during a crisis. This can result in a network environment that is unstable or causing productivity loss due to technical issues going unresolved for too long. Progentís group of seasoned network professionals average more than twelve years of real-world IT industry experience, in the trenches of computer network support, performing a wide range of technical projects for a varied range of customers. This means you get not just the technical skills needed for the task, but a professional with demonstrated methods for applying those skills to assist with cost effective network solutions.

Best Practices Applied by Seasoned Engineers
Many businesses situated away from cities with plentiful network consultants utilize poorly trained or unseasoned local resources for vital IT support. This can result in a network that is undependable or unproductive. Progentís staff of Microsoft and Cisco qualified consultants average over ten years of real-world industry experience, in the front lines of IT support, providing an extensive array of technical tasks for a broad selection of clients. This means that with Progent you get not just high-level computer network skills, but a consultant who follows computer industry leading practices in applying those skills to resolve real-world business network issues efficiently and in a repeatable way.

Cisco UC500 VoIP Systems Support and Migration Consultants
Progent's Cisco-certified IP Voice specialists offer Cisco UC540 consulting services to assist you to manage your legacy UC500 VoIP gateway or plan and implement an efficient migration to a current VoIP solution.

Convenient Payment via Credit Card
Progent accepts VISA, MasterCard, American Express, and Discover CardsProgent's easy payment options for emergency network help include VISA, MasterCard, American Express, and Discover. Monthly invoicing and Net 15 payment terms are available for regular business accounts.

iPhone Integration
Progent's iPhone and iPad integration consultants can provide cost-effective online assistance to assist your business to plan, deploy, and troubleshoot any aspect of your iOS and Windows integration efforts and is available for short-term tasks to help you through specific technical bottlenecks or major engagements to help you complete large-scale projects on time and within budget. Progent has experience in local, cloud-centric, or hybrid networks and can help you create or maintain a resilient, secure and efficient network infrastructure that aligns with your mode of computing. Progent can also provide remote or on-premises training to show you how to manage and use your iPhones and iPads in a safe, team-oriented environment that maximizes the business value of your IT network.

Wireless Site Survey
Progentís Wireless Site Survey makes it easy to design and install a Wi-Fi wireless network customized for your environment, offering your business a WLAN that has the coverage, performance, load-handling capability, QoS, data protection, and hand-off capability your company requires. Progent's Wireless Site Survey services are offered either as an economical remote service or as a more detailed on-premises service. Progentís on-premises survey features physical walkthroughs, spectrum and security assessment of your current wireless network, analysis of your buildingís layout, testing for radio frequency interference, signal propagation modeling, selection of optimum locations for client-requested WAPs including Aironet APs, Cisco Meraki access points and Apple AirPort equipment, and a detailed document defining a new wireless network.

Simple Engagement and Pricing Structure
Progent's simplified by-the-minute billing model has no complex contracts, retainers or hidden charges. Many competitors have minimum billable time or other extra fees that increase support costs. For remote support during normal working hours, you pay only for the time spent resolving your issue. If it only requires ten minutes to resolve your problem, then you are only billed for ten minutes. For regularly scheduled onsite service work booked more than twenty-four hours in advance, you are charged only for the time when a Progent consultant is actually onsite working on your issues. Just Progent's value priced by-the-minute rate. For urgent same-day on-site service calls, you may have to pay for our expertís travel time, but never a higher emergency rate. Since Progent has a large pool of expert consultants located throughout the entire San Francisco Bay Area service territory, an available consultant is usually close by to assist. Progent can also provide onsite support to the majority of zip codes in the United States within 24 hours of receiving a support call. Progent's online support team has delivered help to small businesses in every state (See Progent's customer testimonials.)

Part-time Chief Information Officer Services
Progent can provide businesses with an IT management expert who can function as a part-time Chief Information Officer. This experienced technology executive can provide strategic direction to help you to deploy sensible technology to enhance business processes so they match better with your corporate objectives. Your company can develop and implement a well thought out IT plan without incurring the expense of a full-time senior IT executive. Critical tasks Progent's part-time CIO can carry out include strategic planning, rationalizing IT budgets, building models for Total Cost of Ownership, optimizing business processes, negotiating contracts with vendors, defining security and compliance policies, cash flow management, streamlining data center management, patch management, IT asset documentation control, and disaster recovery preparedness.

ProSight Active Security Monitoring Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring (ASM) endpoint protection (EPP) service incorporates next generation behavior analysis technology to guard endpoint devices as well as physical and virtual servers against modern malware assaults such as ransomware and email phishing, which routinely get by traditional signature-based anti-virus tools. ProSight ASM safeguards local and cloud resources and offers a single platform to automate the complete threat lifecycle including blocking, infiltration detection, containment, remediation, and post-attack forensics. Key capabilities include one-click rollback with Windows VSS and real-time system-wide immunization against new threats. Learn more about the complete ProSight line of low-cost network management outsourcing services for small and mid-size organizations.

ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP offers two-way firewall protection, penetration alerts, endpoint control, and web filtering through leading-edge technologies incorporated within a single agent managed from a unified control. Progent's data protection and virtualization experts can assist your business to plan and configure a ProSight ESP environment that meets your company's unique needs and that allows you prove compliance with government and industry information security regulations. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for immediate action. Progent's consultants can also assist you to install and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.

Migration Consulting Support for Windows 10
Progent's Windows Windows 10 planning consultants can assist organizations of any size to evaluate Windows 10 or to migrate to Windows 10 from an earlier version of Windows. Online and on-premises assessment and upgrade support for Microsoft Windows 10 offered by Progent's consultants include ROI analysis, project coordination, compatibility testing, pilot systems, Hyper-V virtualization architecture, Cloud solutions, mobile management, telecommuter access, data and identity security, automated provisioning and administration, infrastructure optimization, wired/wireless convergence, disaster recovery planning, custom training for IT support personnel and users, and post-migration technical help.

Virtualization Consulting
Virtualization techniques allow businesses to maximize utilization, streamline network administration, and improve workload continuity and security. operate multiple virtual machines on a single physical processor. Common usage scenarios for virtualization are resource consolidation, low-cost hosts for applications that require outdated OS software, and affordable isolation of application development or pilot environments from production ones. Progent's virtual server consultants can provide Microsoft Windows Server 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server 2012 R2 virtual networking consulting, Microsoft Windows 2008 Hyper-V Virtualization help, VMware vSphere planning and deployment, VMware NSX virtual network design and integration, and Citrix XenServer assistance. Progent can deploy virtual servers to maximize speed, fault tolerance and ease of administration while at the same time cutting costs; suggest and verify disaster recovery strategies that minimize downtown in case of a catastrophic failure; and deliver ongoing maintenance, repair, and engineering assistance as computer technology advances.

Cisco Jabber Deployment and Management Consultants
Progent's Cisco Jabber consultants can provide online or onsite expertise to help organizations of all sizes to plan, deploy, manage, update or troubleshoot Cisco Jabber solutions and Cisco Unified CM infrastructure. Progent offers in-depth support for all the technologies that go into building an end-to-end Cisco Jabber collaboration solution including Cisco network devicesand management tools, Microsoft Office 365 apps, Windows and Mac computers, Apple iOS and Google Android smartphones, SIP interfaces, WiFi systems, security and compliance, cloud integration, immersive telepresence systems, PBX systems, disaster recovery preparedness, and other pieces of a modern collaboration solution.

Microsoft Azure Planning and Integration Consulting
Progent's Microsoft Azure cloud integration experts can assist you with every stage of Azure cloud migration such as requirements definition, readiness evaluation, system architecture, pilot testing, implementation, automated administration, performance tuning, license management, disaster recovery preparedness, security planning, and regulatory compliance assessment. Progent can assist you to set up and troubleshoot firewall appliances and VPN tunnels so your users can securely connect to Azure-based services, and Progent's Microsoft-certified consultants can help you integrate key Microsoft platforms to work in Azure including Windows Server, Exchange Server, SQL Server and Skype for Business. Progent can also assist your organization to set up a hybrid ecosystem that seamlessly combines on-premises datacenters with Azure resources.

Contact a Progent Network Support Expert
To learn how you can contact a Progent network consultant for online or on-premises expertise in , call 1-800-993-9400 or go to Remote Network Help.

© 2002- 2019 Progent Corporation. All rights reserved.

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