For small office networks located throughout the state of New Mexico, Progent's Microsoft authorized engineers can provide remote phone help and remote troubleshooting to fix your network troubles quickly and affordably. Progent has acquired world-class expertise, software utilities, and support databases to identify and fix IT problems without the expense and time delays normally associated with in-person service calls.

If your New Mexico business is situated outside of the larger urban areas such as Albuquerque, Las Cruces, Santa Fe, or Rio Rancho, your nearby computer support options may be limited in skills, or unavailable during urgent situations. This can result in a computer network that is unstable or causing efficiency loss due to technical problems continuing for too long. Progent’s group of expert network professionals average more than ten years of real-world computer industry experience, in the trenches of IT support, performing a extensive range of technical projects for a extensive range of customers. This means you obtain not only the technical know how needed for the job, but an expert with proven methods for applying that expertise to assist with affordable network solutions.

In-depth Experience with Microsoft's Leading Server Environments
Progent's staff of computer network consulting experts can help large businesses to plan, set up, and manage major rollouts of key Microsoft technologies by providing support like Active Directory design, Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 configuration, Exchange Server 2010 troubleshooting, SharePoint Server 2013 design and installation, Skype for Business Server migration consulting and Microsoft Lync Server integration, plus SQL Server 2016 integration and SQL Server 2014 programming. Progent has helped some of the world's biggest businesses to integrate solutions powered by Microsoft servers and can provide branch office technical assistance for enterprises with local offices in Northern California or larger cities across the United States.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone discussion with a Progent information assurance expert. The fact-finding interview is designed to assess your company's ability either to block or recover rapidly from a ransomware incident. Progent will consult with you directly to collect information about your existing AV defense and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow best practices to deploy an efficient AV and backup/recovery environment that meets your business requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.

Project Server Consulting
Progent's Microsoft Project Server and Project Online consultants offer advanced remote and onsite support services for Project Server and for all Microsoft products that work closely with Microsoft Project Server. Consulting services provided by Progent include Microsoft Project Professional and Project Web App set up, SharePoint Server 2013 design and deployment, Microsoft SQL Server 2016 integration, SQL Server 2014 support, MS Exchange 2016 Server migration, Exchange Server 2013 consulting, Exchange Server 2010 management,Excel and Office 365 Excel application support, plus PowerPoint and Visio online classes. Progent offers access to Cisco-certified CCIE engineers to assist you to optimize your environment to accommodate local, branch, at-home, and mobile workers so they can utilize Microsoft Project Server to work together safely and productively. Progent's network security experts can help your IT team to define and enforce security policies that safeguard important business information without disrupting the efficient sharing of authorized data.

Consulting and Troubleshooting Services for System Center 2012 Virtual Machine Manager
Progent's SCVMM 2012 consulting experts can help businesses of all sizes to follow leading practices to set up SCVMM 2012 hosts, networking, storage, and library resources; plan, implement, and administer private clouds, virtual machines, and services in SCVMM 2012; and integrate SCVMM 2012 with System Center 2012 Operations Manager for enterprise-class reporting. Progent can help you to migrate from an older edition of SCVMM or from a third-party management platform, and Progent can assist you to optimize and repair your current SCVMM 2012 ecosystem so you get the highest possible return on investment. Progent can also provide Virtual Machine Manager 2016 migration consulting to assist you to plan and execute an efficient migration from Virtual Machine Manager 2012 to Virtual Machine Manager 2016 in order to benefit from new assurance capabilities, more affordable VMM storage options, and other improvements.

Remote Support for Windows Server 2008 R2
The complexity and versatility of Windows Server 2008 requires an IT professional with real-world experience and broad knowledge in designing and deploying efficient and comprehensive business information networks. The professional experience of Progent's Microsoft-certified Windows Server 2008 engineers, averaging over 10 years of background integrating Microsoft-based solutions, assures your success in maintaining and troubleshooting your Microsoft Windows Server 2008 environment. Progent's certified Windows Server 2012 R2 consulting experts can also help you to evaluate the business value of upgrading from Microsoft Windows 2008 to Windows Server 2012 R2 or later. If you are considering creating a hybrid architecture that combines local systems with cloud-based services like those available on Microsoft Azure, Progent offers Windows Server 2016 hybrid solutions.

Immediate Assistance for Urgent Issues
With Progent’s urgent remote network troubleshooting services, you can receive instant assistance for problems that are causing lost productivity. Online support does away with the lengthy wait and higher expense required for on-site network service. For ordinary network administration work, Progent’s online support engineers can perform most jobs within minutes of receiving a request, instead of forcing you to wait for up to a day for on-site help to show up.

Data Backup Expertise
Progent's backup experts can provide help for a wide range of products and technologies that provide solutions for protecting Microsoft Windows, Mac, and Linux physical and virtual servers and desktops as well as laptops and smartphones. Progent supports all major backup products by providing services such as Altaro VM Backup consulting, Barracuda Backup and disaster recovery preparedness expertise, and DoubleTake Availability integration. Progent also offers support for Acronis Backup and Recovery, Mozy, Retrospect, Time Machine, Backup Exec, BackupAssist Software, CrashPlan PRO, and Oracle Solaris FLARs. For large organizations, Progent offers VMware Site Recovery Manager (SRM) expertise. In addition, Progent's ProSight Data Protection Services are offered to small and medium-sized organizations as an affordable outsourced service for secure backup and disaster recovery.

Cost-effective Computer Support Solutions
Many small organizations utilize flawed metrics when searching for a computer consultant. Cost per hour is seldom a reliable measure for value. A consultant with insufficient technical background can take many times longer to complete the same job than an experienced Information Technology expert. For example, charging a third less per hour, but taking three times as long for the same task is not a deal. Even worse, a badly designed or implemented IT environment that is unstable and hard to manage or expand can cost a small business many times over its initial price due to lost productivity. Progent's client testimonials from satisfied businesses throughout the United States indicate the effectiveness of Progent's support model and the expertise of Progent's staff of IT professionals.

Cisco IOS Update Consulting
If your network includes Cisco routers, you may be running an old version of IOS, the operating system powering almost every Cisco router and current switches from Cisco. Cisco often provides updates to IOS in order to correct problems, plug security vulnerabilities, or add functionality. However, updating IOS or other Cisco OS platforms can be tricky, depending on your Cisco appliance and your system environment. For example, there could be limited local RAM that might cause a new software release to execute incorrectly. Progent's Cisco CCIE-certified consultants offer a broad selection of support services associated with upgrading Cisco IOS or other Cisco software platform like IOS EX, CallManager or Unified Communications Manager. Progent's consultants can perform audits of your router software, propose appropriate updates, provision Cisco appliances, copy software images/, activate and test your new software, optimize performance, troubleshoot issues, and train your network support managers how to utilize any important new features.

Azure Planning and Integration Consulting
Progent's Microsoft Azure planning and integration experts can assist you with any stage of Azure cloud integration such as needs definition, prerequisites assessment, system architecture, pilot testing, deployment, centralized management, performance optimization, software license controls, disaster recovery preparedness, security planning, and regulatory compliance assessment. Progent can help you to set up and troubleshoot firewall appliances and VPN connections so your users can safely connect to Azure services, and Progent's Microsoft-certified consulting experts can assist you integrate critical Microsoft technologies to run in Azure including Microsoft Windows Server, Exchange Server, SQL and SharePoint. Progent can also assist your organization to create a hybrid environment that transparently integrates physical datacenters with Azure-based resources.

Citrix XenServer Support Services
Progent's Citrix certified XenServer virtualization engineers can help you to evaluate the business benefits of XenServer and other Citrix products, and can assist you to plan, validate, execute, troubleshoot, and support a XenServer solution. Progent can in addition analyze your existing Citrix technology environment and show you how to optimize resource utilization, responsiveness, security and compliance, uptime, and disaster recovery.

Stealth Penetration Testing
Stealth intrusion testing is a key part of any overall network security plan. Progent’s security professionals can run extensive stealth intrusion security checks without the awareness of your organization's in-house IT resources. Unannounced penetration checking uncovers whether current security defense systems such as intrusion incident warnings and event log monitoring are correctly set up and consistently monitored.

Get in Touch with a Progent Network Consultant
To see how to get in touch with a Progent computer consultant for online or onsite support in , phone 1-800-993-9400 or visit Remote Network Support.













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