For small company computer networks located within the state ofNew Mexico, Progent's Microsoft and Cisco qualified technicians can deliver remote phone help and remote troubleshooting to resolve your network problems quickly and cost effectively. Progent has developed top-notch expertise, software utilities, and support knowledge bases to diagnose and repair computer network problems while avoiding the high cost and delays associated with in-person technical service visits.
If yourNew Mexicobusiness is located beyond the larger urban areas such asAlbuquerque, Las Cruces, Santa Fe, or Rio Rancho, your nearby computer network support choices may be limited in technical capability, or not available during an emergency. This can result in a network environment that is unpredictable or causing efficiency loss due to technical issues continuing for too long. Progentís staff of network engineers average more than ten years of real-world computer industry experience, in the trenches of IT support, performing a extensive variety of technical projects for a broad range of customers. This means you get not just the technical know how needed for the task, but a consultant with demonstrated methods for applying those skills to assist with affordable network solutions.
Data Protection Services for Remote Workers
Progent can help small and mid-size businesses to plan, configure, validate and troubleshoot backup/restore systems required for at-home workers. To learn about Progent's backup services for teleworkers, refer to backup/recovery consulting services for remote workers.
Eliminate Dependence on Freelance Consultants
By creating a partnership with a full-service IT consulting and support company like Progent rather than with an individual freelance consultant, your company is assured fast availability of capable experts whenever you need them. You do not have to be concerned that sickness, classes, time off, or conflicting priorities with other customers will cause you to be with no help when you have a crisis.
Amazon AWS Cloud Planning and Integration Consulting Services
Progent's Amazon AWS planning and integration consultants offer cost-effective online support to assist companies of any size to access Amazon Web Services (AWS) cloud services such as Elastic Compute Cloud (EC2) for virtual machine hosting, Amazon S3 for scalable cloud storage, and Amazon Glacier for value-priced long-term archiving. Progent can assist you with every aspect of Amazon AWS integration including requirements analysis, preparedness assessment, architectural design and review, testing, configuration, administration, performance optimization, software license management, backup/restore solutions, and security strategies. Progent can provide advanced expertise with firewalls and VPN access and can help you create cloud-based or hybrid environments that efficiently integrate Amazon AWS services. Progent can provide occasional support or Progent can provide project management outsourcing or co-sourcing to help you move efficiently to the Amazon AWS platform.
Microsoft Windows 8.1 Management and Troubleshooting and Migration
Progent's certified Windows 8.1 consultants can deliver a range of technical services to help companies of any size to maintain, administer, and troubleshoot IT systems that incorporate desktops, notebooks, tablets, or Windows phones powered by Microsoft Windows 8.1. Progent's consultants also offer Windows 10 planning and migration assistance.
Teleworkers Consulting Services
Progent has two decades of background assisting small and medium-size companies to design, implement, tune, administer, and debug computer networks that incorporate a remote workforce. To find out about Progent's expertise for a remote workforce, go to remote workforce consulting services.
Complete Documentation of Services
Progent produces full and meaningful reports of all support work to ensure customers do not feel ďcaptiveĒ to their IT service provider. Progent sends email documentation of services immediately after finishing each service task, and also sends a hard copy along with monthly billings. Comprehensive IT support reporting makes it easier for customers to move to a different support organization or assume more service responsibilities in house. Good service documentation also give IT managers the information needed to evaluate maintenance services and produce better informed IT budgets.
Extended Hours Online Support
Progent's low-priced after-hours online support program provides clients 24x7 availability of online technical support from Progent's TRC. Services available outside standard work hours include fixing problems with Microsoft servers, Microsoft Windows desktop troubleshooting, assistance with MS Office applications, system backup/restore, and fundamental routing and switching support for Cisco technology.
Ransomware Removal and Recovery Consulting
Current versions of crypto-ransomware not only encrypt critical online files but also infiltrate many available system restores and backups. Progent's proven ransomware recovery experts can assist your business to reconstruct an IT network victimized by a crypto-ransomware attack like Ryuk, Dharma, Hermes, Cerber, TeslaCrypt, or Locky. For more information, visit ransomware removal and system recovery expertise.
Cisco Unified Messaging and Collaboration Consulting Services
Progent offers online or on-premises access to a certified CCIE specialist to assist you to design, install, administer and troubleshoot unified communications networks that incorporate Cisco Unified Communication products in a local, distributed, or hybrid cloud environment. Progent's Cisco Unified Communications engineers have extensive backgrounds helping companies of any size to build collaboration ecosystems by delivering services that include Cisco Unified Communications Manager (Unified CM) and CallManager system design and deployment, Voice over IP and video phones and soft phones setup, and wireless IP phone solutions. Progent can help you with Cisco's extensive library of UC applications such as Cisco Jabber, WebEx, Cisco Unity Express (CUE), Unified Contact Center Express, and Unified Mobility.
Exchange Server 2010 Upgrade Help
Progent's Microsoft-certified Exchange Server 2010 consultants can assist you to maintain and debug your current Exchange Server 2010 environment or give you access to the assistance of certified Exchange Server 2016 professionals and Exchange Online specialists to help you assess the benefits of upgrading to a modern release of Microsoft Exchange that offers fast return on investment by improving your workers' efficiency, lowering the cost of hardware and service, simplifying management, and integrating your vital communications technologies.
Contact a Progent Computer Support Expert
To find out how you can get in touch with a Progent computer support expert for online or onsite support, phone 1-800-993-9400 or visit Remote Network Help.