For small company computer networks located throughout the state of New Mexico, Progent's Microsoft and Cisco certified technicians can provide remote phone assistance and troubleshooting to fix your network problems quickly and affordably. Progent has acquired top-notch expertise, sophisticated tools, and support knowledge bases to diagnose and repair computer network problems while avoiding the expense and delays normally associated with on-site technical service dispatches.

If your New Mexico company is situated outside of the larger metro areas such as Albuquerque, Las Cruces, Santa Fe, or Rio Rancho, your local computer support choices may be limited in technical capability, or unavailable during urgent situations. This results in a office network that is unpredictable or causing efficiency loss due to technical issues persisting for too long. Progent’s group of network consultants average more than 12 years of real-world industry experience, in the trenches of network support, performing a large variety of technical tasks for a broad range of clients. This means you get not only the technical skills needed for the job, but a professional with demonstrated methods for applying that expertise to provide affordable network solutions.

Juniper and NetScreen Support
Progent's Juniper Networks-certified network consultants can help your company to plan and deploy Juniper Firewall and VPN technology, optimize and support your network infrastructure, and migrate efficiently from discontinued equipment to the latest releases. Progent's Junos OS engineers offer support for Juniper's premiere network operating system to enable your business to streamline the administration and improve the security of your Juniper VPN appliances and firewalls. Progent also has extensive background maintaining Juniper's NetScreen OS and ScreenOS software products and can assist you manage environments that incorporate a mix of Juniper's OS platforms.

Progent is a Microsoft-certified Partner
Since Progent is a Microsoft Certified Partner, every Progent consultant has access to the technical and educational resources needed to deliver the best computer help possible. Progent's network outsourcing, Contact Center, Office 365 deployment expertise, and software programming services allow small and midsize business customers to benefit from the wide array of knowledge associated with the IT departments of large enterprises without the significant cost and distraction of building and managing a self-sufficient in-house network group.

Android Phone Integration
Progent's Android smartphone integration consulting services have extensive experience providing remote and on-premises support for businesses of all sizes who want to integrate Android phones and tablets into their IT networks so that users can work together while on the go. Progent has the range of skills to solve network problems that span numerous vendors and that entail a mix of legacy and up-to-date technology. Progent provides cost-effective online expertise to help you with any aspect of designing, configuring, managing and maintaining your Bring-Your-Own-Device (BYOD) solution. Progent can deliver as-needed support to help you to resolve especially challenging technical problems, or Progent can provide outsourced or co-sourced project management services to ensure that you finish strategic IT initiatives on schedule and within budget. Progent can assist with on-premises, cloud-centric, or hybrid networks and offers expertise with operating systems, apps, management utilities and hardware infrastructure. Progent also offers specialized group or one-on-one training to show you how to manage and use Android phones and tablets securely and productively.

Planning Consulting Support for SharePoint Server 2013
Progent has been providing SharePoint consulting services since the initial product was published over a a dozen years, and Progent has the breadth and depth of technical knowledge to assist businesses of any size to plan and carry out a SharePoint Server 2013 deployment and create SharePoint 2013 applications that add substantial business value to your information network. Progent's Microsoft-certified consulting team can assist you to evaluate the business advantages of migrating to SharePoint Server or SharePoint Online from older releases of SharePoint or from a different collaboration solution; determine if an in-house, Cloud-based or hybrid deployment is best suited for your organization; and select the right version of SharePoint 2013 for your applications. Progent offers full project management services or can assist in specific tasks associated with your SharePoint 2013 migration.

CISA-certified Cybersecurity Audit Consultants
The Certified Information Systems Auditor (CISA) credential is a globally recognized achievement that signifies mastery in network security auditing. Certified by ANSI, the CISA credential requires that candidates pass a comprehensive examination administered by the ISACA professional group. Progent can provide the services of a CISA-Premier Cybersecurity audit consultant able to assist companies in the fields of information systems audit process, information technology administration, systems and infrastructure ROI, information technology support, safeguarding of information resources, and disaster recovery planning.

Responsiveness of Progent's Technical Response Center for Online Computer Support
Progent's Technical Response Center (TRC) is committed to providing the highest level of remote computer support available for both urgent and non-critical issues. For urgent problems that impact multiple users, vital people, or a mission-critical program, the TRC is set up to respond within an hour. For non-critical problems, the TRC is committed to respond in less than two hours. Under any circumstance, your trouble ticket will be created quickly and accurately, You will receive a confirmation from the ticketing system, and the TRC will contact you regarding every corrected issue to make sure you are satisfied with the results and willing to close out the trouble ticket. Find out more concerning Progent's TRC Customer Commitment.

Progent's Client Testimonials
Progent has delivered remote or on-premises technical consulting assistance to organizations in every state in the U.S. Many of these clients have expressed their appreciation to Progent in the form of testimonials to the excellence of Progent's service personnel. Check out Progent's client testimonials to learn what people have said about the quality of Progent's consulting services

Progent's Consulting and Development Support for SQL Server 2014
Microsoft SQL Server 2014 includes significant enhancements in critical areas such as performance, availability, security, and cloud integration. Microsoft SQL Server 2014 is the first release of SQL Server that incorporates in-memory technology that operates seamlessly with all workloads including Online Transaction Processing (OLTP), enterprise data warehousing, and business analytics (BI). Progent's Microsoft-certified SQL Server 2014 consultants can deliver cost-effective remote and onsite services such as planning, deployment, administration, remediation, and application development expertise to help organizations of all sizes to realize fast return from their SQL Server 2014 investment. In case your organization is already using Microsoft SQL Server 2014, Progent can assist you to carry out a smooth upgrade to SQL Server 2016.

Cisco Unified Messaging and Collaboration Consulting Services
Progent offers remote or onsite help from a certified CCIE engineer to assist you to design, deploy, manage and troubleshoot converged communications environments built on Cisco Unified Communication technology in an in-house, distributed, or hybrid cloud deployment. Progent's Cisco-certified Unified Communications engineers have in-depth backgrounds assisting organizations of any size to create advanced collaboration ecosystems by providing services that include Cisco Unified Communications Manager and Cisco CallManager planning and deployment, IP voice and video phones configuration, and Cisco wireless VoIP phone solutions. Progent can help you with Cisco's entire library of UC applications like Cisco Jabber, WebEx Meeting Center, Cisco Unity Express (CUE), Cisco Unified Contact Center, and Unified Mobility.

Altaro VM Backup Solutions for Data Protection and Disaster Recovery
Altaro VM Backup software offers small businesses a reliable and budget-friendly platform for backing up and restoring Hyper-V and VMware-based VMs. Altaro VM Backup can be used for on-premises, offsite, distributed, and cloud environments and also enables cost-effective cloud backup to Microsoft Azure Block Blob storage. Top features include state-of-the-art Augmented Inline Deduplication to reduce backup storage needs, Continuous Data Protection (CDP) with backup spacing as little as five minutes for minimizing your exposure to data loss, military-grade encryption, granular recovery capability for specific files and emails, extensive support for Windows Cluster Shared Volumes (CSV) and vCenter for handling larger deployments, and the ability to leverage Volume Shadow Copy Service (VSS) to back up live virtual machines with zero downtime. Progent is a certified Altaro partner and offers a broad range of consulting services to assist you to design, install, manage and troubleshoot a backup and disaster recovery solution powered by Altaro VM Backup. To find out more, go to Altaro VM Backup Certified Consultants.

Consulting and Troubleshooting Services for System Center 2012 Operations Manager (SCOM 2012)
Progent's Microsoft-certified System Center 2012 Operations Manager (SCOM 2012) consultants have over 10 years of background planning, implementing, optimizing and fixing System Center Operations Manager solutions and offer organizations of all sizes expert remote or on-premises consulting support for Microsoft SCOM 2012. Progent can assist you to design an architecture for Microsoft SCOM 2012 servers that delivers the performance and resilience required to monitor your datacenter efficiently, whether your datacenters are on-premises, in the cloud, or a hybrid environment. Progent can also help you to install and tune SCOM 2012 management packs according to best practices for monitoring network infrastructure and both Microsoft and third-party applications and services. In addition, Progent can deliver responsive remote or on-premises technical support to assist you to fix serious problems detected by System Center 2012 Operations Manager. Progent can also provide Microsoft System Center 2016 Operations Manager (SCOM 2016) expertise to assist you to migrate efficiently from SCOM 2012 to SCOM 2016.

Cisco ASA Firewall and PIX Firewall and Firepower Services Support
The current ASA 5500-X Family Next-Generation Firewalls with Firepower Services offer significantly more bang for the buck than Cisco's earlier PIX and ASA 5500 firewalls and have superseded the ASA 5500 and PIX security appliances for new installations. Progent's Cisco-certified CCIE network experts can assist your company to manage your legacy PIX or ASA 5500 security appliances or upgrade efficiently to ASA 5500-X firewalls with Firepower Services. Progent's consultants offer remote and onsite help with ASA 5500-X firewalls with Firepower Services and can assist your business to plan, integrate, tune, administer and troubleshoot firewall solutions built around Cisco ASA 5500-X firewalls with Firepower Services.

Get in Touch with a Progent Computer Support Expert
To see how to access a Progent computer consultant for remote or onsite assistance in , phone 1-800-993-9400 or go to Remote Network Help.